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Terminal manager skills for your resume and career

Updated January 8, 2025
6 min read
Terminal manager example skills
Below we've compiled a list of the most critical terminal manager skills. We ranked the top skills for terminal managers based on the percentage of resumes they appeared on. For example, 14.7% of terminal manager resumes contained customer service as a skill. Continue reading to find out what skills a terminal manager needs to be successful in the workplace.

15 terminal manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how terminal managers use customer service:
  • Performed hiring, driver scheduling/dispatch, safety, vehicle repair and preventive-maintenance schedules, inventory control and all customer service.
  • Introduced a retention initiative; reducing excessively high turnover rate, focusing on talent retention and internal customer service.

2. DOT

Here's how terminal managers use dot:
  • Collaborate with US Federal DOT inspectors from Federal Railroad Administration including periodic audits of terminal operations involving safety & document control.
  • Managed fleet maintenance program for the Sacramento and Reno facility by driver accountability for daily DVIR program and DOT accountability.

3. OSHA

Here's how terminal managers use osha:
  • Reviewed facility and ensured compliance with safety and OSHA regulations.
  • Included full P&L responsibility, sales, safety, OSHA, RCRA requirements, and administration compliance.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how terminal managers use payroll:
  • Assigned additional responsibility for processing driver payroll that included verification of hours to ensure accuracy of pay and reimbursement.
  • Managed all personnel functions including hiring, payroll, performance evaluation and driver termination.

5. Facility Maintenance

Here's how terminal managers use facility maintenance:
  • Maintained staffing, facility maintenance, compliance and operational readiness.
  • Managed P&L, government regulations, staffing, fleet and facility maintenance and training.

6. Customer Satisfaction

Here's how terminal managers use customer satisfaction:
  • Directed the accurate and timely processing of all information to ensure internal and external customer satisfaction and compliance with company procedures.
  • Communicated effectively with peer terminal managers to coordinate reduction in freight damage and to achieve resolution to customer satisfaction issues.

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7. Safety Rules

Principles or regulations that ensure the protection of people, objects, or the environment are called safety rules. These rules can be governing actions, devices, or procedures that help in minimizing the risks of loss, injury, or damage.

Here's how terminal managers use safety rules:
  • Inspected termination facilitates and ensured their compliance with necessary safety rules.
  • Monitored staff to ensure their compliance with administrative policies, procedures, safety rules, union contracts and government regulations.

8. Safety Regulations

Here's how terminal managers use safety regulations:
  • Established and enforced safety and regulatory procedures; administered company compliance with safety Regulations.
  • Monitored driver compliance with the Federal Motor Carrier Safety Regulations and other regulations.

9. Terminal Operations

Here's how terminal managers use terminal operations:
  • Recruited by HollyFrontier to fill Terminal Manager position to implement and provide strong leadership and proper management of all terminal operations.
  • Provided oversight for day-to-day operations at multiple liquid petroleum terminal operations involving pipeline, marine, rail and truck operations.

10. CDL

Here's how terminal managers use cdl:
  • Managed a fleet of 48 Class A CDL drivers as well as monitoring 3 other fleets within the southeastern region.
  • Led a team of 3 Driver Supervisors and more than 30 Class A CDL endorsed truck drivers.

11. ISO

Here's how terminal managers use iso:
  • Served as member of regional internal audit team which maintained company's ISO compliance.
  • Managed the team to get all employees with the company, certified in ISO.

12. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how terminal managers use human resources:
  • Managed human resources functions for terminal personnel.
  • Utilized TMW software for many interoffice functions including human resources, AR, AP, P&L and maintenance costs.

13. LTL

Less than truckload freight shipping also called LTL shipping is used for the transportation of goods or products that does not require a full truckload due to the smaller nature of the parcel. LTL shipments are usually arranged on pallets for smaller shipments and can range anywhere from 100 to 5,000 pounds.

Here's how terminal managers use ltl:
  • Managed all truckload and LTL warehouse operations including consolidation and distribution for several customers.
  • Coordinated all operations pertaining to local LTL pickup/delivery within terminal service area.

14. Government Regulations

Government regulations refer to the guidelines that the governing body sets for all types of activities. Most of them are in a universal language like English so that a common man can easily understand them.

Here's how terminal managers use government regulations:
  • Maintained legal and financial records for compliance with all government regulations and company taxing requirements.
  • Recognized for complete facility compliance with all government regulations.

15. KPI

Here's how terminal managers use kpi:
  • Maintained operational performance according to set KPI's and budgetary requirements to meet the highest profitability margins.
  • Tracked and optimized finances through strategic analysis and forecasting of metrics such as Key Performance Indicators (KPI).
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List of terminal manager skills to add to your resume

Terminal manager skills

The most important skills for a terminal manager resume and required skills for a terminal manager to have include:

  • Customer Service
  • DOT
  • OSHA
  • Payroll
  • Facility Maintenance
  • Customer Satisfaction
  • Safety Rules
  • Safety Regulations
  • Terminal Operations
  • CDL
  • ISO
  • Human Resources
  • LTL
  • Government Regulations
  • KPI
  • Customer Relations
  • Direct Reports
  • Hazardous Materials
  • Customer Complaints
  • Intermodal
  • Process Improvement
  • AS400
  • Owner Operators
  • Collective Bargaining
  • EPA
  • Performance Reviews
  • Hazmat
  • Driver Logs
  • Dock Operations
  • Cost Control
  • OTR
  • Safety Training
  • Safety Standards
  • Inventory Control
  • FRA
  • Safety Procedures
  • Safety Program
  • Fleet Maintenance
  • Safety Audits
  • CSA
  • Equipment Maintenance
  • TMW
  • Revenue Growth
  • Federal Regulations
  • Rail Cars
  • Administrative Policies
  • Business Development

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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