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Top 50 Terminal Manager Skills

Below we've compiled a list of the most important skills for a Terminal Manager. We ranked the top skills based on the percentage of Terminal Manager resumes they appeared on. For example, 16.9% of Terminal Manager resumes contained New Drivers as a skill. Let's find out what skills a Terminal Manager actually needs in order to be successful in the workplace.

These are the most important skills for a Terminal Manager:

1. New Drivers

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high Demand
Here's how New Drivers is used in Terminal Manager jobs:
  • Hired new drivers and ensured they were trained, licensed, tested and certified as required by federal and state laws.
  • Hire new drivers, run daily reports and ensure all needs were meet and up to date within Dot standards.
  • Orientated new drivers on proper Terminal Guideline, ensuring their trucks had the proper permits and equipment.
  • Recruited and trained new drivers to the required competency levels and ensure all legislative requirements are met.
  • Served as Lead Driver Recruiter for the terminal and screened and trained all new drivers.
  • Earned CDL and used experience to ride with and train new drivers.
  • Oversee all paperwork for drug screening and physicals for new drivers.
  • Performed hiring, interviews, and orientation for new drivers.
  • Direct CSA awareness programs for new drivers and employees.
  • Coached all new drivers in backing techniques.
  • Recruited new drivers on a weekly basis.
  • Recruited new drivers and other personnel.
  • Recruited new drivers for my facility.
  • Hired and processed new drivers.
  • Recruit and hire new drivers.
  • Interview, hire, train new drivers.
  • Conduct orientation for new drivers including HM126, HM232, FDA(CGmP), customer paperwork and IC Handbook.
  • Trained new drivers Supervised 3 city drivers and 1 road driver in daily operations
  • Managed drivers Coached new drivers to attain higher levels of performance Provided exceptional customer service
  • Trained new drivers Supervised 7 city drivers and 5 road drivers in daily operations Supervised 1 route manager

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2. Safety Meetings

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high Demand
Here's how Safety Meetings is used in Terminal Manager jobs:
  • Conduct quarterly safety meetings with entire staff and effectively communicated Smith System Training, rollover prevention and general safety knowledge.
  • Increased drivers' participation in safety meetings by providing incentives and inviting guest speakers to discuss safety related topics.
  • Conduct quarterly carrier-shipper safety meetings to ensure compliance of all environmental, safety, and regulatory requirements.
  • Developed course material for safety classes and established mandatory quarterly safety meetings.
  • Facilitated safety meetings and recognized employee safety by presenting awards.
  • Coordinated monthly safety meetings and facilitated quality groups.
  • Conducted monthly safety meetings and training development programs.
  • Delivered monthly and quarterly safety meetings.
  • Co-developed comprehensive, 60-page training safety meetings that enabled drivers with the new and upcoming laws in rules of regulation.
  • Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members.
  • Deliver monthly and quarterly safety meetings, along with on-line safety training for drivers and office staff.
  • Coordinated and conducted monthly safety meetings including inspection of fleet to ensure compliance with DOT standards.
  • Coordinated Safety Meetings to implement new regulations with CSA 2010 compliance and rules.
  • Maintained a 100% safety record, through safety meetings and rewards programs.
  • Supervised dispatch, trained new employees, held orientation and safety meetings.
  • Organize and present monthly safety meetings.
  • Planned and coordinated monthly driver(s) and safety meetings; provided directives to Greyhound drivers; managed light duty.
  • Hold weekly safety meetings 12.
  • hDeveloped and conduct safety meetings and as-needed training programs.
  • Manage P/L report for Terminal Proposals for clients Investigate discrepancies on invoices Coordinate monthly safety meetings Responsible for all maintenance records

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3. Customer Service

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high Demand
Here's how Customer Service is used in Terminal Manager jobs:
  • Resolved customer service complaints with problem solving and implementation of satisfactory solution in order to retain customers.
  • Deliver customer service to internal and external customers in a timely and professional manner.
  • Evaluated and reconfigured systems to support customer service and operational goals.
  • Have contact with customers as necessary to maintain customer service satisfaction.
  • Managed the staffing of all departments, including customer service, routing, dispatch, all warehouse employees, and drivers.
  • Promoted 3 times in 4 years, from management trainee to customer service representative, account manager, and operations manager.
  • Ensured the timely transfer, delivery and pick up of shipments through proactive customer service and coordination with partner-carriers.
  • Have seven years experience in data collection and customer service as a Traffic Safety Technician for a municipality.
  • Provided customer service support including tracing, billing research, service metrics, problem solving and rate quotes.
  • Recommend and implement measures to improve worker motivation, equipment performance, work methods, and customer services.
  • Managed Buffalo District, responsible for Sales, Operations, Customer Service and P&L.
  • Direct contact for Consignee, Shipper and company providing superior customer service and on time performance.
  • Managed sales, operations and customer service to achieve desired revenue and productivity goals.
  • Managed all day-to-day operations while responding to customer service issues as they arise.
  • Provided excellent customer service by providing freight on time and damage free.
  • Conducted all training on customer service and installation of products.
  • Received awards from customers for excellence in customer service.
  • Handled all customer service problems.
  • Addressed all customer service issues.
  • Provide on-going leadership to Owner/Operators and associates to ensure superior customer service.

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2 Customer Service Jobs

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4. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Terminal Manager jobs:
  • Prepare various daily, monthly, yearly reports to ensure compliance with regulations as determined by governmental agencies and Customers.
  • Monitored liquid propane, oil and asphalt transfer operations to ensure compliance with all federal, state and company guidelines.
  • Implement and ensure compliance to Federal, State and local plans pertaining to terminal operations including DPCC/DCR, O.P.A.
  • Set and monitored injection rates for fuel additives to ensure compliance with regulatory, manufacturer, and customer requirements.
  • Implemented new guidelines to ensure compliance with DOT regulations while working closely with Safety director on DOT audit.
  • Develop, and provide driver/staff training to ensure compliance with local, state, and federal laws.
  • Conducted training to ensure compliance with safety and OSHA requirements.
  • Manage 20+ drivers daily, oversee Multi-million dollar operating budget, and ensure compliance and safety.
  • Monitor operational reports to ensure compliance, accuracy, prioritize and avoid per diem and demurrage expenses.

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5. Facility Maintenance

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high Demand
Here's how Facility Maintenance is used in Terminal Manager jobs:
  • Maintained staffing, facility maintenance, compliance and operational readiness.
  • Manage environmental issues, OSHA and plant safety, facility maintenance, and training.
  • Oversee facility maintenance and operations; manage on-site fueling and wash bay activities.
  • Establish and oversee a facility maintenance plan.
  • Managed 24 hour a day terminal that consisted of customer service, dispatch, billing, vehicle and facility maintenance.

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6. Office Personnel

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high Demand
Here's how Office Personnel is used in Terminal Manager jobs:
  • Conducted all job specific training of office personnel on position related responsibilities, safety programs and company policies.
  • Trained and managed 3 office personnel and achieved significant improvements in their productivity.
  • Supervised fifty over-the-road truck drivers and two office Personnel.
  • Delegated duties to other office personnel while maintaining supervision.
  • Manage a staff of 9 office personnel and 85 - 110 drivers to ensure timely and cost effective deliveries to customers.
  • Manage a staff of 4 office personnel and 40 drivers to ensure timely and cost effective deliveries.
  • Direct the hiring, development, supervision and appraisal of all operations and office personnel.
  • Coach and mentor all drivers and office personnel under supervision to further develop skills.
  • Manage 75 petroleum product delivery drivers, 11 mechanics and 10 office personnel.
  • Approved any incentive based bonuses for drivers, sales team and office personnel.
  • Supervised a staff of 30 including truck drivers, office personnel and maintenance.
  • Supervised, drivers, mechanics, office personnel, and maintenance of equipment.
  • Hired, trained and mentored owner/operator truck drivers, dispatchers and office personnel.
  • Hired, trained and supervised over-the-road and/or local Drivers and office personnel.
  • Managed 330+ employees, which included drivers, shop and office personnel.
  • Managed drivers, mechanics and office personnel of up to sixty employees.
  • Hired drivers and office personnel and oversaw the day-to-day operations.
  • Created driver, dispatch, and office personnel schedules.
  • Hired new drivers and office personnel.
  • Coordinated between office personnel and warehouse personnel (Local 1351 and Local 28) to maintain a constant workflow; i.e.

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1 Office Personnel Jobs

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7. ISO

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high Demand
Here's how ISO is used in Terminal Manager jobs:
  • Partnered effectively with operators and supervisors on a technical level.
  • Managed an LTL terminal of over 50 employees, including 3 supervisors and 6 clerical workers and 2 sales people.
  • Direct supervisory staff to maintain a safe and efficient working environment while achieving goals set forth by company.
  • Managed a 30 employee facility made up of independent contractor drivers, supervisors, clerical and a Sales Representative
  • Confer with customers, supervisors, contractors, and other personnel to exchange information and to resolve problems.
  • Supervised and mentored 4 account managers, 4 supervisors, 65 drivers, and 4 clerical.
  • Serve as company liaison with customers, outside contractors/ freight forwarders, and the Teamsters Union.
  • Managed 75 dock workers, 8 supervisors, and 175 thousand square feet of dock space.
  • Managed sales staff, office staff, and supervisors as well as drivers for the facility.
  • Coordinated safety meetings with other managers and served as main liaison.
  • Act as the liaison between field operations and corporate functions.
  • Served as liaison/ negotiator between employer and employee unions.
  • Selected, trained and mentors assistant manager and supervisors.
  • Full indoctrination in and implementation of ISO 9000-2001 procedures.
  • Provided instruction and leadership to Supervisors and employees.
  • Frank D'Amico Shift Supervisor Summary Most of my work life has in material handling or driving a Class B truck.
  • Managed LTL delivery operation which included 40 Drivers, 5 Supervisors and 2 Accounts Executives, all as direct reports.
  • Total responsibility for staff of 110 driver, dock, supervisory, clerical, and maintenance staff.
  • Direct four supervisors, three operations personnel two warehouse personnel, and three support staff.
  • Direct three supervisors, five warehouse personal, and two support staff.

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1 ISO Jobs

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8. Terminal Operations

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high Demand
Here's how Terminal Operations is used in Terminal Manager jobs:
  • Monitored profit and loss statements of terminal operations and instituted necessary management initiatives to ensure productivity and cost controls.
  • Communicated effectively with all levels of management within the organization regarding terminal operations.
  • Directed terminal operations, foremen, supervisors, crane operators and roustabouts.
  • Planned and coordinated the logistical requirements for air terminal operations requests.
  • Determined terminal operations according to Federal and State government laws.
  • Directed all aspects of food grade terminal operations affecting improvements.
  • Managed marine & terminal operations at North Charleston Terminal.
  • Managed small satellite terminal doing all aspects of terminal operations
  • Provide leadership for all terminal operations.
  • Managed local terminal operations and sales
  • Managed terminal operations and prepared reports for same; such as, cost of operation incurred and claims made.
  • Managed daily terminal operations including driver hours of service, down time, and organization of routes.
  • Perform terminal compliance audits, also accountable for the profitability of the terminal operations.
  • Led 48 personnel in air terminal operations and provided career progression guidance.
  • Maintained complete P&L responsibility for the terminal operations.
  • Manage OT in the terminal operations.
  • Supervised and coordinated terminal operations, facility maintenance, and construction projects to ensure effective functioning of terminal.
  • Manage the corporate office terminal operations for a truckload 48 state dry and refrigerated carrier.
  • Managed all terminal operations at the Freeport, TX.
  • Managed local terminal operations - Conducted local sales for service area - Generated $400,000 in new business each year

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6 Terminal Operations Jobs

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9. Safety Procedures

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high Demand
Here's how Safety Procedures is used in Terminal Manager jobs:
  • Maintain a safe working environment by monitoring safety procedures and equipment.
  • Conduct investigations to determine causes of accidents and improve safety procedures.
  • Conducted safety meetings and provided new/updated information on safety procedures.
  • Implemented and updated Company Safety Procedures or Policies as required.
  • Focused on environmental and safety procedures were met.
  • Ensured implementation of proper safety procedures.
  • Communicated safety procedures to drivers.
  • Set operations policies and standards, including determining safety procedures for the handling of dangerous goods.
  • Operated a fuel terminal while following all safety procedures and while keeping compliance.
  • Communicate safety procedures and policies to all employees including drivers and dock associates.
  • Developed and implemented safety procedures to reduce accident frequency by 25%.
  • Conduct investigations in cooperation with railroad personnel and local law enforcement to determinecauses of transportation accidents and to improve safety procedures.
  • Conduct investigations in cooperation with government agencies to determine causes to improve safety procedures.
  • oversee all aspects and safety procedures for trans loading bio fuels, ethanol & crude oil hauling.
  • Insured that safety procedures were followed by staff, contractors & transport truck drivers 3.
  • Trained staff, contractors & transport truck drivers on safety procedures 4.
  • make sure safety procedures are followed was responsble for training workers, as well as keeping the yard clean and safe .

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10. Osha

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high Demand
Here's how Osha is used in Terminal Manager jobs:
  • Reviewed facility and ensured compliance with safety and OSHA regulations.
  • Monitor the agency and employees for OSHA compliance * Monitor multiple jobs in multiple departments for quality and safety.
  • Promote and ensure drivers and terminal personnel adhere to established FMCSR, DOT, OSHA regulations and safety standards.
  • Enforced safety and compliance in accordance with the Department of Transportation, OSHA, and Company Policy.
  • Worked with Safety Dept to assure all drivers and equipment were up to DOT and OSHA requirements.
  • Maintain a safe workplace and keep MSDS logs updated according to OSHA and federal rules and regulations.
  • Managed operations of cargo distribution from reception to discharge, including DOT and OSHA compliance.
  • Coordinate training to mechanics and baggage handlers to ensure all state and OSHA standards are met
  • Enforce safe work practices and ensure compliance with OSHA, CSA and company policy.
  • Ensured compliance of all OSHA and Bay Area Air Quality Management District regulations.
  • Experience in DOT, OSHA and related safety regulations.
  • Operated the facility in compliance with OSHA regulations.
  • Maintained OSHA and DOT regulations.
  • Uphold compliance with RCRA, DTSC, TSCA, DOT, OSHA, and other local and federal agencies.
  • Completed OSHA 10 Hour Course, First Aid and CPR Certified.
  • Ensured OSHA and DOT compliance.
  • Manage all operations for the Scarborough terminal Hiring/Driver training/Methods Training/On Road Check rides//Safety training/OSHA Compliance/ OS & D
  • Experienced processing of OSHA 300/300A end of year documents.Complete Knowledge of safety procedures and protocols.
  • Manage all day to day operations for the Kenosha Terminal and our local associates.
  • Enforce DOT and OSHA regulations compliancy on a daily bases.

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11. Daily Operations

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high Demand
Here's how Daily Operations is used in Terminal Manager jobs:
  • Create relationship with local businesses and authorities to assure optimum performance during our daily operations.
  • Managed daily operations for NJ terminal of international trucking company.
  • Championed daily operations of a refined petroleum products distribution terminal.
  • Managed daily operations of a high-functioning school bus terminal.
  • Job Description- Responsible for overall daily operations.
  • Managed all aspects of daily operations at Kansas City Automotive Mixing Center processing upwards of 1000 vehicles daily for rail transport.
  • Supervised daily operations concerning service quality, hub/terminal reporting, dock/driver production, budgeting, and shipment count/ revenue growth.
  • Supervised the daily operations of 30 management personnel and over 130 collective barging unit (union) employees.
  • Managed the daily operations for a high volume trucking terminal by leading a support team of 18-20 members.
  • Supervised the daily operations of the Miami Warehouse and distribution center serving the State of Florida.
  • Managed and supervised the daily operations of a 3-shift, 24-hour airfreight/LTL terminal.
  • Managed the daily operations of a major motor freight carrier & logistics provider.
  • Job Duties: Responsible for Daily Operations of General Freight Terminal.
  • Directed daily operations for terminal, maintenance, and operations.
  • Managed daily operations of the Dallas, Texas truckload terminal.
  • Managed daily operations for the Willow Springs facility.
  • Manage daily operations of the San Francisco terminal.
  • Manage daily operations of four terminals.
  • Provided complete supervision and daily operations management for local freight terminal.
  • Performed yard checks and managed the daily operations (i.e.

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12. LTL

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high Demand
Here's how LTL is used in Terminal Manager jobs:
  • Established first LTL Terminal combined with Warehousing/Distribution for Company.
  • Opened expansion LTL delivery operation.
  • Managed daily operation for pick up and delivery of 152 thousand LTL shipments which generated approximately 20 million dollars annually.
  • Managed Domestic Air Freight, less than truckload (LTL), Full Truckload, Rail, sales and operations.
  • Worked as a Land star agent to move full truck and LTL loads across the United States.
  • Full responsibility for the day to day operations of a pick-up and delivery LTL/TL general commodity carrier.
  • Complete facility management of logistics freight operations for LTL carrier based in West Plains, MO.
  • Provided day-to-day operational direction to 60+ employees in all aspects of an LTL operation.
  • Managed local operations, fleet and logistics for a regional LTL motor carrier.
  • Established T/L and LTL operations within the South Texas region and Mexico.
  • Managed operations and sales of satellite terminal for LTL and truckload business.
  • Pick up and deliver y of LTL Freight at various locations.
  • Established Mexican carrier services to support T/L and LTL markets.
  • Managed three LTL terminals which varied in size and complexity.
  • Managed an LTL terminal of 25 employees.
  • Manage day-to-day operations of 24/7 fleet of small and large trucks and trailers for this leading LTL / Linehual service provider.
  • Managed the operations of a mid-sized LTL freight terminal including directing a leadership team of 3 supervisors..
  • Pool distribution terminal which consolidated LTL for 5 other terminals.
  • Perform daily tasks of a LTL terminal manager Managed 13 employees daily Route and dispatch all drivers daily
  • Managed small terminal for long haul Ltl carrier Trained and managed dispatch, office and dock operations

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13. Human Resources

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high Demand
Here's how Human Resources is used in Terminal Manager jobs:
  • Managed human resources functions for terminal personnel.
  • Utilized TMW software for many interoffice functions including human resources, AR, AP, P&L and maintenance costs.
  • Work in conjunction with Safety, Sales and Human Resources departments to improve safety measurements, service and driver retention.
  • Administered human resources tasks, including interviewing, hiring, counseling, performance evaluations, and individual development plans.
  • Facilitated and Lead the entire transportation team to ensure engagement concerning Human Resources policies are met by all personnel.
  • Managed 40 employees in operations, human resources, safety and profit and loss for the terminal.
  • Recruit a professional team of Human Resources for the Office, Dock and Driving staff.
  • Provide effective support for sales, human resources, safety as well as senior management.
  • Manage all aspects of Human Resources including, recruiting, hiring, performance, etc.
  • Collaborate directly with human resources to insure employee issues or concerns are correctly resolved.
  • Handled human resources at the terminal level including hiring, training and employee relations.
  • Supervised human resources functions, billing, payroll and inventory management processes.
  • Report payroll and reviews for employees to Human Resources.
  • Handled various Human Resources tasks.
  • Performed ongoing analysis and made recommendations to ensure competitive advantage from a marketing, customer service and human resources perspective.
  • Act as the onsite company representative in driver relations, driver retention and interaction with the Human Resources team.
  • Assisted Human Resources and Law department in the handling of grievances, arbitrations and union bargaining agreement negotiations.
  • Manage day to day Operations of Truck and Trailer Shops Human Resources

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14. Office Staff

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high Demand
Here's how Office Staff is used in Terminal Manager jobs:
  • Mentored and instructed office staff to enable autonomous performance of all functions without direct supervision.
  • Managed 8 office staff and 100 plus drivers running dedicated automotive lanes for General Motors, Ford and Chrysler.
  • Hire, Fire and discipline drivers and office staff for activities not in the best interest of the company.
  • Managed workforce and office staff for the smooth operation of trucking center where freight is loaded or unloaded.
  • Recruited all local and line haul contract drivers, sort managers, package handlers and office staff.
  • Maintain attendance reporting, billing, driver relations, and discipline for both office staff and drivers.
  • Managed office staff and operations of 50 drivers * Provided logistical coordination to the paper and steel industries
  • Supervised office staff, maintenance staff, and security staff in addition to 50+ Union Drivers.
  • Manage and motivate excellent performance and organization of office staff and drivers to support business targets.
  • Hired, scheduled, trained, coordinated and motivated 8-10 mechanics/drivers and office staff personnel.
  • Manage and Supervise 218 employees including office staff, shop, security, and drivers.
  • Hire and mentor drivers, office staff and sales staff to maximize efficiency and profitability.
  • Managed all safety and human resource issues for driving and office staff.
  • Recruit, Hire and train all Drivers and office staff.
  • Managed office staff which included Fleet managers and payroll clerk.
  • Hire and recruit drivers and office staff for terminal.
  • Hired and trained operations, sales and office staff.
  • Trained and supervised dispatchers and office staff.
  • Reviewed and evaluated driver pay structure Created and maintained files for drivers, mechanics, and office staff.
  • Manage four managers, sixteen office staff and forty eight outside personnel.

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15. Customer Relations

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Here's how Customer Relations is used in Terminal Manager jobs:
  • Worked with Sales Team developing and managing customer relationships as well as assisting account executives prepare and execute territory development plans.
  • Worked closely with ILWU to ensure harmonious working environment and optimal customer relationships.
  • Maintained customer relationships by identifying and resolving concerns or problems.
  • Helped account executives develop new and strengthen existing customer relationships.
  • Developed new customer relations through telephone contact and sales activity.
  • Established and developed customer relations with new and current customers
  • Negotiated and facilitated customer relations to ensure profitable transactions.
  • Lead customer relationships, authority relationships and unions.
  • Increased customer relations and satisfaction.
  • Supported customer relationships, oversaw profit and cost controls, and ensured safety, service, and quality measures.
  • Developed and maintained customer relations to assess satisfaction and ensure each of their needs are met.
  • Worked directly with the Account Manager to maintain customer relationships, sales contacts and customer pricing.
  • Better customer relationship Less down time with equipment, with better maintenance scheduling.
  • Focus on staff development, mentoring, team building and customer relationships.
  • Worked in conjunction with 3 sales professionals growing and maintaining customer relations.
  • Established long-term customer relationships through prompt and courteous service.
  • Handled customer relations and prospective clients.
  • Maintain effective employee and customer relations.
  • Managed sales team for customer relations.
  • Increased customer relations with local shippers in order to solidify relationship and increase retention of account .

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16. Dispatch Drivers

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average Demand
Here's how Dispatch Drivers is used in Terminal Manager jobs:
  • Dispatch drivers, Quality Administration, Managerial responsibility for Inbound/Outbound freight and sales.
  • Schedule and dispatch drivers based off of our customer demands and freight volume.
  • Use TMW dispatching system to dispatch drivers and enter pertinent information
  • Dispatch drivers and give order numbers for load.
  • Dispatch drivers until second shift dispatcher arrived.
  • Dispatch drivers and their equip.
  • Dispatch drivers for out of town pick-ups and deliveries.
  • Dispatch Drivers Handle all inbound and outbound freight.
  • Dispatch drivers according to terminal schedule Plan, promote and execute trips Marketing Reconciliation of Drivers Orders/Payroll

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17. Company Policies

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average Demand
Here's how Company Policies is used in Terminal Manager jobs:
  • Supervised staff in accordance with Company policies/procedures, conducted interviews, hired new staff and provided employee orientation.
  • Provided clear and frequent communication to all employees on service center productivity and company policies/procedures.
  • Ensured company policies/procedures were adhered to by overseeing/directing terminal staff and drivers.
  • Complied with all applicable laws/regulations, as well as company policies/procedures.
  • Administer company policies and procedures.
  • Maintained and implemented company policies.
  • Manage driver settlement expenses on a weekly basis, training, monitoring, and enforcing company policies and procedures.
  • Managed staff meetings and ensured employees were receiving current training and they were aware of company policies and procedures.
  • Promote and support company policies, procedures, missions, values and standards of ethics and integrity.
  • Ordered bulk fuel and completed fuel report Facilitated new company policies and changes in DOT regulations.
  • Keep current employees and new hire employees up to date with company policies and regulation.
  • Enforce compliance of all company policies and procedures, safety rules and governmental regulations.
  • Increased sales growth and equipment productivity and compliance with company policies.
  • Enforced company policies and procedures to comply with federal DOT guidelines.
  • Insured safety and company policies were enforced throughout the operations.
  • Facilitate new company policies and changes in DOT regulations.
  • Follow and implement all company policies and procedures.
  • Set up new vendors per company policies.
  • Discipline per company Policies and Procedures Hiring terminal associates, office, and maintenance associate.
  • Discipline per company Policies and Procedures Responsible for driver safety, DOT requirements, E-log audits Tractor, Trailer maintenance.

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4 Company Policies Jobs

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18. Intermodal

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average Demand
Here's how Intermodal is used in Terminal Manager jobs:
  • Managed both Philadelphia Intermodal rail operation and the Northeast trucking operation domiciled at Philadelphia.
  • Directed all land and sea operations and maintenance activities at marine intermodal terminal.
  • Coordinated interdepartmental resources required to fulfill contractual agreements between customer and Intermodal.
  • Complete understanding of intermodal domestic and international traffic including SS- lines.
  • Manage one dispatcher and approximately 20 intermodal drivers.
  • Develop and implement all procedures for Intermodal operations.
  • Managed and dispatched over 25 local & road Owner Operators as well as 10 Company drivers in Intermodal division.
  • Started the Intermodal Division, managing all aspects of the business unit including P & L responsibility.
  • Tank Trucks, Rail Cars, Intermodal, ISO Tanks, container repair / renovation
  • Managed this major intermodal terminal with a staff of about 200 employees.
  • Utilized TYES and Mainframe systems to monitor movements and process rail/intermodal cars.
  • Worked with steamship lines, intermodal and railroads at Port of Baltimore.
  • Managed the terminal in all aspects of intermodal trucking and equipment maintenance.
  • Manage day to day operations of intermodal and truckload dispatch.
  • Managed over 35 personnel on an Intermodal Rail Facility.
  • Oversee the complete operation of an intermodal rail terminal.
  • Managed all lift assets and Intermodal operations.
  • Managed 47 Power Unit Terminal for this drayage, dry and perishable trailer load and intermodal company.
  • Oversee the operations at two intermodal facilities (BNSF-Memphis/BNSF-Harvard) * Responsible for the day to day operation of Intermodal terminals.
  • Developed a profitable intermodal drayage business in 2001 * Negotiated contract terms with intermodal marketing customers.

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1 Intermodal Jobs

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19. New Accounts

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average Demand
Here's how New Accounts is used in Terminal Manager jobs:
  • Developed relationships/new accounts, and worked with customers to facilitate smooth transportation procedures/transitions.
  • Selected to negotiate and open new accounts, as well as negotiate with drivers and brokers for cost-reductive rates.
  • Establish new accounts by calling, visiting and selling our company to various steamship and other businesses.
  • Hired with this nationally recognized carrier to oversee Seattle terminal sales growth, new accounts and profitability.
  • Prospected for new business, develop new accounts, and ensure high levels of customer service.
  • Maintain existing accounts with large corporations, and strive to work in obtaining new accounts.
  • Handle the acquisition of new accounts and give rates if needed.
  • Manage current accounts and cold call sales for new accounts.
  • Assisted terminals in establishing new accounts and increasing revenues.
  • Developed new accounts through research and solicitation calls.
  • Secured licenses of operation and serviced new accounts.
  • Solicited new accounts through customer contact.
  • Account Manager Responsible for establishing new accounts and maintaining existing accounts for the southern half of the seven county metro areas.
  • Manage the overall operation of exports and shipments Support sales reps in opening new accounts and upgrading existing service.
  • Developed new accounts for freight backhauls in order to minimize deadhead and maximize profitability while serving the customer.

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20. Customer Base

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average Demand
Here's how Customer Base is used in Terminal Manager jobs:
  • Provided personal customer service to maintain customer base and expand business.
  • Reduced operational budgets, increased customer base and revenue.
  • Maintained customer base through communications and excellent customer service.
  • Increased customer base by providing excellent service delivery.
  • Developed and maintained customer base.
  • Promoted to Manager of over twenty truck terminal in Grand Prairie, Texas following proven ability to increase customer base.
  • Expanded our Terminals customer base by 50% through industry knowledge and sales to the area's service companies.
  • Expanded terminal customer base, adding approximately $2M in annual revenue in less than 18 months.
  • Expanded terminal from seven to 14 units by expanding customer base to include petroleum products and chemicals.
  • Cultivated a large existing customer base as well making cold sales calls while seeking new clients.
  • Manage overall operation for excellence in customer service, growing customer base and driver pool.
  • Direct customer services and sales efforts in order to establish a strong profitable customer base.
  • Increased terminal customer base from 4 customers to a respective 12 in 3 months.
  • Worked closely with Sales Representatives to increase revenue by growing customer base.
  • Maintained service levels to implement rate increase with our customer base.
  • Implemented marketing strategies which resulted in consistent growth of customer base.
  • Provided continuous growth of revenue and customer base during employment.
  • Work closely with the customer base.
  • Secure new business, maintain present customer base and promote company in the Southern territory of our region.
  • Implemented projects and customer base of Home Depot (Cranbury, N.J.), Office Depot (Elkridge, M.D.

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21. Owner Operator

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Here's how Owner Operator is used in Terminal Manager jobs:
  • Interview Company Drivers and Owner Operators to determine compatibility with Company.
  • Contract owner operators to haul aggregates to internal and external customers.
  • Managed company and owner operator fleet.
  • Managed all the AP & AR thus allowing corporate to process billing to the customers and payments to the owner operators.
  • Established the program that was used to hire on new owner operators to expand the fleet and increase capacity and revenues.
  • Promoted to head liquid division supervising 15 direct reports and a fleet of 50 company drivers/owner operators.
  • Recruit, hire, train, motivate and retain terminal employees and a fleet of owner operators
  • Recruited, trained, and supervised 25+ employees as well as 50+ owner operators.
  • Recruit and hire owner operators to compliment company drivers to fill our fleet.
  • Managed $3.15 million on-site grocery account with 22 dedicated owner operators.
  • Increased the fleet from ten owner operators to sixty- three operators.
  • Managed a crew of 16 including 6 owner operators.
  • Increased owner operator retention 25%.
  • Support 50 OTR Owner Operators.
  • Leased/deleased trucks and hired/terminated owner operators/drivers.
  • Led life-cycle management of Atlanta operation, including strategic operations planning and implementation, hiring of owner operators, and supervising dispatch
  • Dispatched and coordinated 30+ owner operators leased to the company Responsible for recruitment and dismissal of operations personnel.
  • Conducted Safety Meeting with the Safety Manger for our Owner Operators and Dispatch team.
  • Managed five office employees, three company drivers and twenty two owner operators.
  • Managed owner operators Dispatched overseas containers Filing Customer service A/P Answer multi-line phones Petty cash

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22. Revenue Growth

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Here's how Revenue Growth is used in Terminal Manager jobs:
  • Exceeded goals regarding shipments per hour handled, costs, and revenue growth of over 30% annually.
  • Worked with Sales Staff to ensure revenue growth and commitments given to customers regarding equipment and transit times.
  • Lead employees in achieving targets for revenue growth, customer service, and direct costs and overhead.
  • Opened new facility to service customers in Upstate NY, achieving revenue growth of 30% annually.
  • Worked with local Accounts Manager and doubled the revenue growth making calls with customers while establishing credibility.
  • Perform warm and cold sales calls on prospects as well as existing customers, ensuring revenue growth.
  • Initiated and maintained 30 consecutive months of the month over previous month double-digit revenue growth.
  • Worked as an account representative with the goal in mind to increase organizational revenue growth.
  • Accomplished revenue growth with effective account management of both current and new customers.
  • Managed revenue growth over and above established quotas in both terminals.
  • Maintained positive revenue growth in face of struggling economy.
  • Generated revenue growth in my own sales territory.
  • Assisted sales in revenue growth of 13%.
  • Recognized/Awarded for: * Most Valuable Station in 2002 for operational excellence, highest-quality customer service and revenue growth percentages.
  • Work corroboratively to develop business strategies that are consistent with local needs to maximize margins and increase revenue growth.
  • Build relationships with existing/new customer revenue growth by 50 % in 2015 in local business..
  • Promote revenue growth via sales force > Manage terminal operating performance > Operated terminal at an 84 O.R.

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23. Hazmat

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Here's how Hazmat is used in Terminal Manager jobs:
  • Supervised the compliance with federal rules and regulations of HAZMAT transportation of goods.
  • Responded to hazardous spills and accidents with the local HAZMAT Response Team.
  • Managed the compliance of FDA, DOT and HazMat policies and procedures.
  • Coordinate quarterly safety meetings for drivers, warehouse and HAZMAT loaders.
  • Reviewed and managed all HAZMAT shipping and receiving documentation.
  • Conducted OSHA safety meetings and HAZMAT training.
  • Implemented safety protocols to ensure compliance for required environmental, DOT, and Hazmat audits while exceeding safety KPI's.
  • Trained staff in safety procedures to meet company and legal standards including DOT, Hazmat, and OSHA regulations.
  • Interchange of trucks (processing billing and hazmat information to drivers) to and from rail yard.
  • Followed DOT regulations, Hazmat federal regulations, complied with safety regulations and hours of service.
  • Implemented industry best practice standards to ensure all aspects of safety, and Hazmat compliance.
  • Calculated rates, trained, hazmat testing, and extensive sales and customer relations.
  • Worked with multiple agencies for Federal Dot compliance and Hazmat agency.
  • Maintain in compliance, all DOT and Hazmat drivers files.
  • Managed programs for quality assurance, training and Hazmat.
  • Insure all paperwork is in compliance with company procedures which includes confidential employee files, Hazmat, and driver logs.
  • coordinate emergency drills with local response ( Hazmat, Fire department, spill response) Develop SWPPP and SPCC plan.
  • Dispatch fifty units-95% Hazmat loads Hazmat Tank Driver
  • Maintained fleet (trucks), to OSHA and DOT Standards Safety meetings and hazmat certifications Customer service Dispatched drivers

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24. CSA

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Here's how CSA is used in Terminal Manager jobs:
  • Developed innovative PowerPoint presentation used by the FMCSA to market safety and performance that motivated drivers.
  • Instructed Safety classes to educate drivers about the new CSA system and how it would affect them personally.
  • Implemented driver accountability program to reduce CSA weighted offenses, which increased employee retention and decreased claims cost.
  • Adhere to safety program in all aspects of the operation and insure CSA2010 safety standards are followed.
  • Direct CSA awareness programs for new company hire lease operators, employees and Drivers.
  • Ensured compliance in all DOT, FMCSA, OSHA and Company Regulations.
  • Manage and maintain all driver DOT Qualification files per FMCSA regulations.
  • Managed company Random Drug & Alcohol testing program per FMCSA regulations.
  • Manage safety personnel and drivers regarding DOT CSA compliance.
  • Complete training in all areas of the CSA program.
  • Complied with all DOT and FMCSA regulations.
  • Enforce DOT and CSA regulations.
  • Maintained FMCSA compliance for the terminal including electronic log management, Driver Qualification Files and equipment recordkeeping.
  • Review CSA scores with drivers and hold monthly safety meetings.

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25. Inventory Control

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Here's how Inventory Control is used in Terminal Manager jobs:
  • Performed hiring, driver scheduling/dispatch, safety, vehicle repair and preventive-maintenance schedules, inventory control and all customer service.
  • Key player in achieving profitable increases in delivery reliability and inventory control, through meticulous attention to driver safety.
  • Increased storage capacity 10% by standardizing inventory control procedures.
  • Maintained inventory control and reported to customers as requested.
  • Implemented special security procedures for inventory control.
  • Supervised inventory control to minimize breakage and damage, whilst improving storage area maintenance, safety, and efficiency.
  • Direct the shipping, receiving and inventory control of products and materials at plant level for a plastics manufacturer.
  • Inventory control of over 6000 vehicles (Ford/Mitsubishi) with an inventory cost of $160, 000,000.
  • Experienced in management information systems, inventory control, inside sales, export tariffs and customer relations.
  • Full accountability for inventory control, loading, transportation, maintenance, sales and personnel administration.
  • Inventory control of shop parts including: welding supplies, gases, safety equipment, parts.
  • Managed Ford contract obligations i.e, Inventory Control, loading procedures and customer service requests.
  • Managed separate production teams, created storage systems and processes, maintained inventory control.
  • Supervised receiving, inventory control, storage, distribution, traffic.
  • Performed inventory control and maintained order points for all customers.
  • Inventory Control, Sales Projections, Computer Operation.
  • Inventory control, coding of invoices and purchasing.
  • Oversee inventory control management for warehousing * Managed proper trailer pools and on time pickups and deliveries using consistent and thorough communication
  • Inventory Maintain inventory records, report to inventory control specialist in Laredo office as needed.
  • Inventory control , shipping, receiving for all warehouse customers.

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26. Fleet Maintenance

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Here's how Fleet Maintenance is used in Terminal Manager jobs:
  • Managed fleet maintenance program for the Sacramento and Reno facility by driver accountability for daily DVIR program and DOT accountability.
  • Streamlined terminal operations and fleet maintenance procedures through the design and adoption of duty sheets, checklists, and spreadsheet applications.
  • Directed regional and line-haul dispatching, customer service, claims and OS & D, fleet maintenance and compliance functions.
  • Provided oversight of facilities, treating plant and truck fleet maintenance operations complete, to include profit and loss statements.
  • Regulate fleet maintenance for 200 trucks & trailers for upkeep of PMs & breakdowns.
  • Scheduled fleet maintenance and cleaning of buses.
  • Directed fleet maintenance; supervised two mechanics.
  • Experience with Fleet maintenance & management.
  • Negotiate vendor contracts and fleet maintenance.
  • Managed fleet maintenance, PM - DOT service, 10 box trucks.
  • Reduced terminal overhead and fleet maintenance expeditures by 20% through vendor research, renegotiated terms, and barter agreements.
  • Directed all aspects of fleet maintenance, responsible for maintaining state and federal required documentation and DOT records.
  • Managed 56 acre multi-million dollar fleet maintenance truck terminal.
  • Cut annual fleet maintenance costs 33%+.

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27. Safety Program

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Here's how Safety Program is used in Terminal Manager jobs:
  • Promote asset protection through effective safety and risk inspections of facility; promoting safety program and identified potential workplace hazards.
  • Exercise visible leadership with respect to local implementation of global/national/regional safety programs and initiatives.
  • Implemented comprehensive safety program focused on preventive vehicle maintenance and inspections.
  • Administered all safety programs and investigated any safety issues that arose.
  • Controlled labor costs and implemented company safety programs
  • Managed safety program including verifying accuracy of drivers' logs, DOT drug testing program and recurring training.
  • Managed all Teamsters in a Union environment while achieving a 4 year no injury OSHA Safety Program.
  • Handled accident review boards, employee safety program, log violations, DOT violations and regulations.
  • Implemented Safety Programs utilizing employees from all work areas to communicate reinforce and drive the process.
  • Develop and maintain a strong safety program and manage costs associated with safety.
  • Lead reliability, compliance, quality and safety programs for assigned area.
  • Implement policy, procedures, and safety programs with all employees.
  • Direct the Company's safety program, including monthly safety meetings.
  • Adhere to MegaSafe safety program in all aspects of the operation.
  • Manage the safety program and training for all employees.
  • Major upgrades to Swing Transports Safety program.
  • Started a new safety program.
  • Enacted major changes in the overall Safety program at the Doraville and Chattanooga TN, Terminals 2.
  • Managed all safety programs compling with DOT, State, and Federal laws.
  • Schedule vehicle and equipment maintenance and supervise repair Implemented and oversee safety program Conduct monthly safety seminar

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28. Dock Workers

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Here's how Dock Workers is used in Terminal Manager jobs:
  • Worked closely with the supervisor to help develop daily plans to handle freight volumes, scheduling, and crewing dock workers.
  • Hired, trained, and supervised all drivers, dispatcher, operations manager, and dock workers at this 52-bay terminal.
  • Hired, trained, and supervised Drivers, dock workers, clerks, and Customer Service Representatives.
  • Coordinate and plan daily schedules for drivers, office staff, dock workers and team drivers.
  • Manage a staff of 27 drivers, dock workers, clerical, and leadership associates.
  • Supervised the shop, office, dock workers and drivers as well as 2 supervisors.
  • Supervised all drivers and dock workers to ensure a smooth transition of freight delivery.
  • Manage Charlotte hub, including local drivers, dock workers and owner-operators.
  • Interviewed and hired dock workers, drivers, and office staff.
  • Recruit, hire, train drivers, dock workers and supervisors.
  • Warehouse staff consist of 10 dock workers and a warehouse manager.
  • Hired drivers and dock workers.
  • Managed daily operations of 40 door terminalManaged staff of 3 Supervisors, 10 Admin Staff, and 25 Hourly dock workers
  • Route trucks,load trucks, supervise drivers and dock workers.
  • Coordinate routes for A.M. drivers Receive inbound freight Maintain productivity costs Supervise dock workers

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29. Day-To-Day Operations

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Here's how Day-To-Day Operations is used in Terminal Manager jobs:
  • Provided oversight for day-to-day operations at multiple liquid petroleum terminal operations involving pipeline, marine, rail and truck operations.
  • Supervised day-to-day operations that led to large increase in overall inbound dock productivity.
  • Directed all day-to-day operations of terminal with full profit & loss accountability.
  • Directed day-to-day operations of high volume freight assembly centers.
  • Manage day-to-day operations of small truckload carrier
  • Oversee day-to-day operations of Midland Terminal.
  • Managed fleet of fifty trucks, including day-to-day operations of trucking fleet repair facility and two diesel / gas mechanics.
  • Maintain documents of volumes delivered and shipped as well as reporting of day-to-day operations to Company and customer.
  • Implemented management strategy to direct day-to-day operations of terminal as well as long-term sales and service base growth.
  • Streamlined day-to-day operations for increased profit margins while providing next day service of 99.2 percent.
  • Directed the day-to-day operations from the main tower and at outlying rail yards.
  • Supervised staff, personnel and day-to-day operations of fast-paced, high stress terminal.
  • Managed day-to-day operations of a hub LTL terminal.
  • Directed day-to-day operations for special commodities carrier, with a terminal based fleet of tractors, flatbeds and 16 drivers
  • Serve as a day-to-day operations manager with full responsibility for long-term planning and guiding the growth of this intrermodal based terminal.

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30. Direct Reports

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Here's how Direct Reports is used in Terminal Manager jobs:
  • Conduct frequent evaluation of direct reports and provide coaching initiatives to assist in professional development opportunities.
  • Led Mechanical, Engineering, and Locomotive operations with $3.5 million budget, 7 direct reports and 220 contract employees.
  • Managed 39 direct reports for the floor operations and pick up and delivery of over 6000 parcels daily.
  • Managed a staff of 7 direct reports, 6 indirect reports, and over 400 general employees.
  • Managed 9 direct reports in operations, dispatch, and sales with a total of 85 employees.
  • Served as coach and motivator to direct reports and was responsible for employee development and retention.
  • Direct reports include 85 union drivers - 4 management staff - 3 shop personnel.
  • Direct reports consisted of 10 Operators, 1 Supervisor, and 2 Administrative Assistants.
  • Established quantifiable and observable performance objectives for direct reports and team members.
  • Supervised and motivated direct reports to improve performance and build position depth.
  • Observe performance of direct reports to identify areas of improvement.
  • Managed staff of 12 direct reports and 3 contractors.
  • Manage 4 direct reports and 55 additional subordinate employees.
  • Supervised up to 60 direct and indirect reports.
  • Manage activities of direct reports.

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2 Direct Reports Jobs

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31. EPA

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Here's how EPA is used in Terminal Manager jobs:
  • Performed accounts receivable duties including invoicing, cash application, discrepancies, reconciliations and responding to customer requests for documentation.
  • Coordinated with other departments and monitored shipments and ensured effective work.
  • Improved communication efficiency between departments, customers and other field offices.
  • Collaborated with Human Resource department to ensure efficient office environment.
  • Evaluated training materials prepared by instructors.
  • Posted and prepared all billing, payroll, parts orders and petty cash, increasing accuracy and eliminating errors.
  • Improved efficiency and sales of four separate terminals increasing shipments by average of 20% each.
  • Collaborated with other departmental Directors on creating fair employee pay bands.
  • Prepared and distributed Payroll for staff of 20 direct reports.
  • General upkeep and minor repairs of tractors and trailers.
  • Schedule repairs & services on trucks and trailers.
  • Prepare and present oral and written reports.
  • Staged and prepared shipments for truck routing.
  • Coordinate with vendors on timely repairs and parts for mobile equipment Manage major maintenance equipment budget along with availability.
  • Developed and implemented annual terminal operating budget based on forecasted throughput volume received from internal sales department.
  • Worked in a shared facility with numerous CN departments and CSX to accomplish CN goals.
  • Nominated by the sales department for the Lafarge Corporate outstanding performance award.
  • Created service plans that included numerous departments within CN to reach goals.
  • Maintained all OSHA, EPA, and DERM compliances.
  • Manage both divisions of the operation, intermodal drayage and maintenance /repair with a highly qualified staff of 28 members.

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2 EPA Jobs

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32. Data Entry

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Here's how Data Entry is used in Terminal Manager jobs:
  • Supervised data entry into systems to ensure required information was entered correctly.
  • Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
  • Oversee DOT & Safety Regulations and keep up with truck and trailer upkeep, data entry.
  • Booked, Load planned, Dispatched and did data entry for 12 drivers.
  • Submitted payroll paperwork and did data entry in the dispatch system.
  • Provided exceptional levels of customer service, assistance with data entry and onsite repairs.
  • Dispatch Data entry Effective communication skills

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33. Staff Members

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Here's how Staff Members is used in Terminal Manager jobs:
  • Plan, implement and oversee the work of staff members to ensure efficiency and compliance with organizational requirements and company procedures.
  • Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives.
  • Determined staffing needs, interviewed and hired new staff members, as well as developed and retained incumbent staff.
  • Developed staff members to grow into new roles creating upward mobility within the company.
  • Maintain complete professionalism when communicating with clients, customers and staff members.
  • Provide leadership for all staff members to meet customer and company goals.
  • Collaborate with other managers or staff members to formulate and implement procedures.
  • Managed Birmingham terminal, recruited drivers, and directed four staff members.
  • Selected and developed staff members to ensure strong bench strength.
  • Provided oversight of lead mechanics and 85 staff members.
  • Organized and led meetings with non union staff members.
  • Provide guidance and training for various staff members.
  • Hold weekly staff meetings to discuss operation irregularities and strengthen communication amongst staff members.
  • Developed budgets and controlled expenses based on quarterly P&L statements Supervised 8 operational staff members and 3 shop employees.
  • Selected and developed staff members to ensure strong bench strength at the District of Columbia location.
  • Coordinated activities amongst 8 staff members, ranging from dispatching to regulatory compliance.
  • Interact well with staff members, resolve problematic situations in a diplomatic manner.
  • Insured that staff members coordinated procedures for oversized cargo for RO/RO vessels.

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34. Independent Contractor

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low Demand
Here's how Independent Contractor is used in Terminal Manager jobs:
  • Coordinated and directed the training and continual education of over-the-road drivers and independent contractors.
  • Managed independent contractors that provided transportation services to customers.
  • Monitor Independent Contractors performance for On-time delivery.
  • Managed day to day operations of the facility and independent contractors hired to run bank runs for JP Morgan Chase Bank
  • Implemented independent contractors to increase moral and revenues and decrease customer claims and employee turnover.
  • Directed pickup and delivery operation through team of 55 independent contractors and drivers.
  • Supervised a staff of 8 and oversaw up to 50 independent contractors.
  • Managed two direct reports with ten additional employees and six independent contractors.
  • Work closely with Company and Independent contractors to accomplish common goals.
  • Work with independent contractors to ensure client's needs are met.
  • Direct supervision of all local RPS employees and independent contractors.
  • Managed staff of 60 employees and Independent Contractors.
  • Managed Union, non-union, and independent contractors.
  • Negotiated contracts with independent contractors and ensured their timely weekly compensation.
  • Trained personnel and independent contractors.
  • Interviewed and made decisions regarding hiring new employees for open Interviewed and ensured compliance of new independent contractors with DOT regulations.
  • Led a team of 18 (one employees, 17 independent contractors), managed a 30,000 square foot warehouse.
  • Supervised 3 Management Personnel, 20 Independent Contractors (Drivers), and 40 additional employees.
  • Manage 24/7 operations in Louisville/Lexington/Indianapolis/Fort Wayne/Elizabethtown/Central Illinois Recruit, train and retain 40-70 independent contractors.
  • Coordinated the services of approximately 30 independent contractors covering a radius greater than 100 miles from Asheville and monitored daily routes.

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35. New Terminal

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Here's how New Terminal is used in Terminal Manager jobs:
  • Led the launch of a new terminal, which generated $18,000 in daily revenue within 2 years.
  • Opened new terminal in Jacksonville, increased owner/operator count to 17 within first 6 months.
  • Design, develop, and implement a maintenance department for new terminal facility.
  • Opened new terminal office in Council Bluffs, IA close to rail ramps.
  • Opened new terminal location, which involved setting up and implementing procedures.
  • Coordinated and assisted with the New Location and New Terminal while moving.
  • Started new terminal for Jones, supervised ops and did sales.
  • Opened new terminal with responsibility for sales and managerial duties.
  • Opened and started up a new terminal and drop yards.
  • Researched and opened a new terminal in Northern Michigan.
  • Managed start up operation of new Terminal.
  • Mentor new Terminal Mangers and Management Trainees.
  • Hired to open a new terminal.
  • Opened this new terminal in 2007.
  • Opened new terminal for Eazor, hired and tested driver, supervised dock and built operation up till they Closed.
  • Supervised the establishment of new terminal in Springfield, Ohio Oversaw the expansion from 1 semi-truck to 50.
  • Recruited to open new terminal in Kansas to manage high profile business relationship with Dannon Yogurt.
  • Helped to establish a brand new terminal with a customer that was newly contracted to Ruan.
  • Opened new terminal in Ada Ok.
  • Key Accomplishments Instrumental in opening new terminal in Lathrop.

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36. Preventative Maintenance

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Here's how Preventative Maintenance is used in Terminal Manager jobs:
  • Monitored and managed company safety programs, initiatives, and fleet compliance with monthly and yearly preventative maintenance requirements.
  • Minimized damage and repair costs through careful management and preventative maintenance.
  • Maintained equipment inventory and scheduled preventative maintenance to minimize downtime.
  • Oversee maintenance and preventative maintenance on all terminal equipment.
  • Schedule preventative maintenance and repairs for all company equipment.
  • Manage all vendor activity for equipment preventative maintenance.
  • Review equipment and schedule repairs or preventative maintenance.
  • Engaged in scheduling units for preventative maintenance and coordinating equipment being sent to dealerships for major service.
  • Manage advance program for fleet and implement vehicle and equipment preventative maintenance programs to maximize fleet.
  • Managed the shop and mechanics to ensure all write ups and preventative maintenance programs were completed.
  • Performed scheduled A & B preventative maintenance on company tractors, and trailers as requested.
  • Track, maintain and perform preventative maintenance on a heavy and light vehicle fleet.
  • Work with Maintenance to ensure trucks are brought in timely for preventative Maintenance.
  • Managed and tracked preventative maintenance and projects using SAP.
  • Led safety, customer relationships, quality, administration, preventative maintenance, continuous improvement, auditing and scheduling.
  • Worked closely with our onsite maintenance shop to ensure preventative maintenance, trailer repairs, tractor repairs, etc.
  • Manage preventative maintenance schedules and timelines on Maximo and SAP.

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37. CDL

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Here's how CDL is used in Terminal Manager jobs:
  • Managed a fleet of 48 Class A CDL drivers as well as monitoring 3 other fleets within the southeastern region.
  • Led a team of 3 Driver Supervisors and more than 30 Class A CDL endorsed truck drivers.
  • Managed all CDL drivers files, medical re-certifications, and random drug and alcohol testing.
  • Attended the morning start up meetings with the Logistics Manager and Warehouse Management from WCD/WCDL.
  • Trained 50 former GM factory workers to become CDL Qualified Truck Drivers.
  • Operated 28ft straight truck non CDL units / certified forklift operator.
  • Completed daily logistical schedules for a team of CDL drivers.
  • Recruited, hired, and trained CDL drivers.
  • Manage DOT requirements for CDL and non-CDL drivers.
  • Make CDL Class A deliveries as required.
  • Obtained CDL class B motor vehicle license.
  • Attended the CF driving school and earned my CDL.
  • Hold class B CDL License.

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38. Cost Control

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Here's how Cost Control is used in Terminal Manager jobs:
  • Drive continuous improvement to reduce cost control reduction, and people management and facility management.
  • Participated in terminal budget administration including prudent purchasing and cost control for the facility.
  • Coordinated labor orders, maintenance, accounting, documentation, security, budgeting, cost control and production efficiency.
  • Coordinate and supervise all terminal functions to include safety, maintenance, billing, driver management-recruiting-retention, cost control.
  • Inventory management and cost control, payroll, maintenance, employing and training of all personnel.
  • Championed cost control, profitability, asset and revenue growth of the company terminal.
  • Instituted cost control and productivity measures to attain profitability first time in years.
  • Managed the variable cost controlling labor cost when business is up or down.
  • Managed sales and growth, cost control, and P&L responsibilities.
  • Monitored all terminal expenses and provided cost control where needed.
  • Conduct daily operations of the terminal to maximize profitability thru sales, cost control, maintenance, and labor.

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39. OTR

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Here's how OTR is used in Terminal Manager jobs:
  • Manage 70 drivers, dispatch, load planners, customer service and all functions of OTR trucking and brokerage.
  • Collaborated with vendors to schedule service; loaded and unloaded ocean / rail containers and OTR dry vans.
  • Manage Truckload Terminal of 400 OTR trucks, responsible for the Sales and Operations of the carrier operation.
  • Coordinated daily schedules with drivers with designated load assignments, OTR and local, using Automated Dispatch System.
  • Charged with overseeing logistical planning for all local and over-the-road (OTR) inbound and outbound drivers.
  • Managed a fleet of 15 tractors, 32 trailers with 14 OTR drivers and 3 maintenance mechanics.
  • Manage all phases of operations Supervise 60-80 people Inbound/Outbound Consolidation OTR & LTL Dispatching Order Processing
  • Led a start-up transportation facility that consisted of 30 OTR drivers and one Fleet Manager.
  • Manage two dispatchers who are responsible for dispatching 70 OTR drivers and 10 local drivers.
  • Team Leader supporting a driving force of 150 OTR/Regional/Local drivers and staff of 5.
  • Designed weekly and monthly productivity reports on all OTR and local orders.
  • Assure strict compliance with all DOT regulations concerning OTR trucking operations.
  • Recruit drivers, manage & dispatch fleet of 20 flatbed OTR trucks
  • Supervised all logistics for 90 over-the-road (OTR) vehicles.
  • Managed daily operations of an OTR bulk materials trucking terminal.
  • Supervised 20-25 drivers, local & OTR and 1 dispatcher.
  • Hired Experienced OTR Flatbed Drivers.
  • Direct operations in a 24/7 perishable goods facility with local, regional and OTR trucks.
  • Utilize MS Outlook as well as company-specific based applications including Infotrak and TPS.
  • Managed team of fourteen owner operators/company drivers for both intermodal/OTR division.

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40. Driver Retention

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Here's how Driver Retention is used in Terminal Manager jobs:
  • Redefined dispatch and driver manager positions, established productivity standards for driver retention, training, and accident prevention.
  • Developed driver retention, recruiting, discipline procedures and policies in additional to managing the safety department.
  • Planned and presided over safety and driver appreciation meetings with emphasis on customer and driver retention.
  • Hired, trained, disciplined and terminated subordinate employees, and increased driver retention significantly.
  • Minimize driver turnover by development, implementation and execution of driver retention programs.
  • Established an administered driver retention and safety bonus program.
  • Instituted best practices, which increased the driver retention record by 60% over the final 5 years of my tenure.
  • Improved safety compliance by 75%, customer lane performance by 50% and driver retention by 10%.
  • Developed and set up driver retention programs that reduced driver turnover to under 10%.
  • Worked with area recruiters to increase driver pools for both terminals and driver retention.
  • Manage staff hiring, training, driver retention, corrective action and terminations.
  • Drive Transportation by driver retention, safety, and all regulated DOT standards.
  • Implemented driver retention program which secured 85% of workforce at Terminal.
  • Ensured full compliance with DOT rules and regulation while maintaining driver retention.
  • Received awards for safety, driver retention, and profitability.
  • Received a corporate award for Driver Retention in 2007.
  • Maintained 92% driver retention rate.
  • Improved driver retention at the terminal.
  • Achieved high level of driver retention.
  • Improved driver retention and turnover.

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41. Corporate Office

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Here's how Corporate Office is used in Terminal Manager jobs:
  • Coordinated daily routes with the corporate office utilizing information in Road-Net.
  • Coordinate with corporate office and centralized operations team on daily execution.
  • Report any incidents or accidents immediately to the corporate office.
  • Managed satellite terminal in the transportation of manufactured homes and office buildings, reporting to regional and corporate offices.
  • Received the Gold Star Award from corporate office for Safety, Compliance and Overall Location appearance in 2010.
  • Handled all budgeting for service center - reported to corporate office when major repairs or replacements were needed.
  • Promoted positive communication throughout the entire local workforce & remote locations, including the Corporate office.
  • Review paperwork, truck and driver revenue and process billing information to corporate office.
  • Work directly with corporate officers to ensure all company policies and procedures are followed.
  • Insure all morning route information and reports are transferred to the corporate offices.
  • Zone Manager, Corporate Office; Charlotte, NC.
  • End of the month reports for Corporate office.
  • Assisted corporate office in finding lost freight.
  • Travel to Corporate office for meetings.
  • Reported to regional and corporate offices.
  • Travel to customer sites, business, corporate offices, and terminals I currently manage 7.
  • Reported to the corporate office in Lavergne, TN.
  • Supplied accounting metrics to corporate office for monthly financials.
  • Travel to corporate office for trainings and conferences.
  • Answer phones and maintain documentation for the corporate office.Steuart Petroleum CompanyPiney Point, Maryland

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42. Customer Complaints

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Here's how Customer Complaints is used in Terminal Manager jobs:
  • Resolved escalated Customer complaints as well as maintaining superior customer service and maintain Mystery Shopper standards.
  • Investigated customer complaints involving damaged items, overcharges, and shipments delays and made necessary adjustments.
  • Directed investigations into causes of customer complaints and responded accordingly.
  • Direct investigations to verify and resolve customer complaints.
  • Supervised 8 employees in the sorting of freight, delivery of freight, and dealt with Customer Complaints.
  • Participated in conferences to discuss contract bid negotiations, contractor performance, and customer complaints.
  • Reduced in 12 months overall customer complaints 25% by designing a balanced technician schedule.
  • Zero employee lost time injuries, zero customer complaints and zero customer loss claims.
  • Addressed over 200 customer complaints, took corrective actions with depot cancellations and rejects.
  • Handle customer complaints as well as interact with truck drivers and other terminal staff.
  • Communicate and resolve all customer complaints and other related issues.
  • Handle customer complaints and revise processes to improve service.
  • Resolved customer complaints, disputes, and billing discrepancies.
  • Processed petty cash reports and handled any customer complaints.
  • Resolve customer complaints regarding sales and service.
  • Investigate customer complaints and resolve problems.
  • Resolved employee and customer complaints.
  • Directed investigations into causes of customer complaints and created action plans to prevent future occurrences.

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43. KPI

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Here's how KPI is used in Terminal Manager jobs:
  • Maintained operational performance according to set KPI's and budgetary requirements to meet the highest profitability margins.
  • Tracked and optimized finances through strategic analysis and forecasting of metrics such as Key Performance Indicators (KPI).
  • Track monthly KPI s in CSA, revenue, expenses, safety and overall efficiency of operations.
  • Led revitalization of safety programs, securing 85% increase in KPI participation and achievement rates.
  • Manage budget of facility and improve all procedures and processes P&L and KPI.
  • Evaluate issues and develop a plan of action to fix issues that affect the KPI.
  • Managed in terminal customer service KPI's to a 97.5% customer satisfaction rate.
  • Served as member of 2 regional quality improvement teams to improve KPI's.
  • Maintained spreadsheets for auditing revenue, KPI, Safety and Performance Standards.
  • Maintained all KPI records and produced reports for corporate office.
  • Established KPI s for specific terminal needs.
  • Tasked with continual improvement of KPI's.
  • Defined KPIs to monitor operation performance against organizational strategic goals.
  • Recruited Owner Operators to the fleet while maintaining a profitable margin Interviewed and evaluated staff along with managing yearly KPI's.
  • Created and implemented back haul KPI's, idle percentage KPI's utilizing driver coaching and disciplinary chargeback's where applicable.
  • Monitor and created KPI's for each customer.. Monitor delivery aspects and ensure 100% on time delivery.
  • Managed the execution of 14 separate accounts simultaneously, meeting and exceeding all customer KPIs.
  • Managed operations, staff, labor, and internal/external factors to positively influence KPIs.
  • Developed KPIs and monthly reports.
  • Maintained highest KPI achevments within company Cut costs by 9% and increased profits by 7%.

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44. Government Regulations

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low Demand
Here's how Government Regulations is used in Terminal Manager jobs:
  • Recognized for complete facility compliance with all government regulations.
  • Monitored staff to ensure their compliance with administrative policies, procedures, safety rules, union contracts and government regulations.
  • Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, and government regulations.
  • Managed P&L, government regulations, staffing, fleet and facility maintenance and training.
  • Enforced compliance with administrative policies, procedures, safety rules, and government regulations.
  • Monitor operations to ensure compliance with policies, safety rules, and government regulations.
  • Reviewed operational records and reports and referred to company instructions and Government regulations to detect deviations from operational practices.
  • Enforced all compliance with administrative polices,procedures,safety rules,and all government regulations.

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45. Business Development

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low Demand
Here's how Business Development is used in Terminal Manager jobs:
  • Provided insight to business development on contractual matters to maximize profitability and minimize unforeseen impacts to future profitability.
  • Collaborate with Business Development Managers to offer new & prospective clients customized transportation solutions and value.
  • Cultivated productive relationships with new and existing clients to support business development and revenue goals.
  • Partnered with business development to identify major account opportunities.
  • Realized dramatic improvement in new business development.
  • Hired and increased driver force by 47% in 6 months due to increase in business development and recruitment.
  • Interacted with customer and carrier drivers and act4ed as a liaison between the business development department and customer.
  • Develop and execute a business development plan that leads to the successful signing of new business.
  • Key Accomplishments: Strengthened business development and cost-effective internal processes to achieve over $250K in annual revenue.

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46. DOT

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Here's how DOT is used in Terminal Manager jobs:
  • Completed Daily/Weekly/Monthly Activity Reports for customer including service metrics freight cost and DOT performance.
  • Involved in education training procedures and freight classification guidelines, and ensured compliance in regard to company rules and DOT regulations.
  • Drive terminal maintenance, productivity, growth and viability, DOT, CSA, & FMCSA compliance.
  • Implemented policy and procedures to make the terminal & fleet OSHA, TSA and DOT compliant.
  • Ensured trucks had valid permits and license plates and met all DOT requirements and State guidelines.
  • Contributed to Maintenance, HSE, OSHA, DOT, Billing, and Logistic programs.
  • Ensured all equipment and drivers where in compliance with state, federal and DOT regulations.
  • Enforced safety and DOT programs to ensure compliance with legal and regulatory requirements.
  • Established compliance programs for all applicable DOT, OSHA and EPA regulations.
  • Ensured that drivers complete all safety requirements/training and meet all DOT regulations.
  • Maintained a fleet of 15 to 20 trailers to DOT standards.
  • Instituted guidelines to conform with federal DOT and OSHA standards.
  • Ensured all drivers adhered to DOT and FMCSA regulations.
  • Operate facility in compliance with OSHA and DOT standards.
  • Enforce DOT regulations and company policies.
  • Maintained DOT files with accuracy.
  • DOT regulation and safety standards.
  • Ensured all employees followed TSA, FAA, DOT, and OSHA regulations.
  • Work with TSA and DOT for full compliance and audits.
  • Make sure My Market is in compliance with DOT Regulations .

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47. Hazardous Materials

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Here's how Hazardous Materials is used in Terminal Manager jobs:
  • Trained in all areas of hazardous materials regulations and compliance, including specialized explosives regulations.
  • Complied with federal guidelines in disposing of hazardous materials, including detailed documentation and reporting.
  • Received certifications of Hazardous Materials, Quality Assurance and Management Techniques.
  • Review and correct transportation ordering/shipping errors of mail, aircraft parts, hazardous materials, and equipment on integrated TMS/WMS.
  • Ensured full compliance with DOT legal, regulatory, hazardous materials handling, and OSHA safety compliance.
  • Receive, inventory, store and ship 36 different commodities including hazardous and non-hazardous materials.
  • Establish or renew Federal and State permits for the transport of hazardous materials.

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48. Equipment Utilization

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Here's how Equipment Utilization is used in Terminal Manager jobs:
  • Managed transportation activities for multiple customer receiving and shipping locations to include resource planning, equipment utilization and maintenance.
  • Created and implemented new cutting edge cargo loading program for better equipment utilization and increased margins.
  • Operate terminal efficiently by analyzing operating costs, equipment utilization, fuel mileage and driver wages.
  • Develop strategy that maintains internal & external customer relations while ensuring optimal equipment utilization.
  • Operate terminal efficiently by analyzing operating costs, manpower, and equipment utilization.
  • Maximize equipment utilization, while service standards increased.
  • Advised internal/external customers on equipment utilization.
  • Monitored equipment utilization, fuel usage, out of route tracking and overall cost per lane / driver reporting.
  • Work hand in hand with GSWP sales department to ensure equipment utilization.- Maintain relationships with existing carrier base.
  • Worked with the other terminals to improve their efficiencies and equipment utilization.

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49. Performance Reviews

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low Demand
Here's how Performance Reviews is used in Terminal Manager jobs:
  • Conducted safety and performance reviews the immediately addressed and resolved issues which improved safety record.
  • Recruited, performed orientations, performance reviews and administered disciplinary actions for all terminal employees
  • Conducted and documented performance reviews, discipline and terminations.
  • Provided daily coaching to drivers and driver managers; conducted quarterly performance reviews with each driver.
  • Facilitated staff and training meetings; handle night calls, credit applications, performance reviews.
  • Managed staff of twenty, including hiring, training and annual performance reviews.
  • Directed recruitment, training, performance reviews and professional development of assigned staff.
  • Conduct performance reviews, and hold employees accountable for performance of their responsibilities.
  • Coached 94 other employees and assisted with quarterly performance reviews.
  • Administer all training, performance reviews and hiring.
  • Established employee goals & conducted employee performance reviews.
  • Conducted quarterly and yearly performance reviews with the customer and Ruan management.

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50. Administrative Policies

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low Demand
Here's how Administrative Policies is used in Terminal Manager jobs:
  • Enforced compliance of operations personnel with administrative policies, procedures, safety rules and governmental regulations.

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Terminal Manager Jobs

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20 Most Common Skills For A Terminal Manager

New Drivers

20.2%

Safety Meetings

15.5%

Customer Service

8.7%

Ensure Compliance

8.0%

Facility Maintenance

7.5%

Office Personnel

7.5%

ISO

4.7%

Terminal Operations

3.3%

Safety Procedures

3.1%

Osha

3.1%

Daily Operations

2.9%

LTL

2.4%

Human Resources

2.2%

Office Staff

2.1%

Customer Relations

1.7%

Dispatch Drivers

1.7%

Company Policies

1.6%

Intermodal

1.5%

New Accounts

1.2%

Customer Base

1.2%
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Typical Skill-Sets Required For A Terminal Manager

Rank Skill
1 New Drivers 16.9%
2 Safety Meetings 13.0%
3 Customer Service 7.3%
4 Ensure Compliance 6.7%
5 Facility Maintenance 6.3%
6 Office Personnel 6.3%
7 ISO 4.0%
8 Terminal Operations 2.8%
9 Safety Procedures 2.6%
10 Osha 2.6%
11 Daily Operations 2.5%
12 LTL 2.0%
13 Human Resources 1.8%
14 Office Staff 1.8%
15 Customer Relations 1.5%
16 Dispatch Drivers 1.4%
17 Company Policies 1.3%
18 Intermodal 1.2%
19 New Accounts 1.0%
20 Customer Base 1.0%
21 Owner Operator 0.9%
22 Revenue Growth 0.8%
23 Hazmat 0.7%
24 CSA 0.7%
25 Inventory Control 0.7%
26 Fleet Maintenance 0.6%
27 Safety Program 0.6%
28 Dock Workers 0.6%
29 Day-To-Day Operations 0.6%
30 Direct Reports 0.5%
31 EPA 0.5%
32 Data Entry 0.5%
33 Staff Members 0.5%
34 Independent Contractor 0.5%
35 New Terminal 0.5%
36 Preventative Maintenance 0.5%
37 CDL 0.5%
38 Cost Control 0.5%
39 OTR 0.5%
40 Driver Retention 0.5%
41 Corporate Office 0.5%
42 Customer Complaints 0.5%
43 KPI 0.5%
44 Government Regulations 0.4%
45 Business Development 0.4%
46 DOT 0.4%
47 Hazardous Materials 0.4%
48 Equipment Utilization 0.4%
49 Performance Reviews 0.4%
50 Administrative Policies 0.4%
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