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Terminal operations manager skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Karen Kus,

Nina Woodard

Below we've compiled a list of the most critical terminal operations manager skills. We ranked the top skills for terminal operations managers based on the percentage of resumes they appeared on. For example, 16.6% of terminal operations manager resumes contained logistics as a skill. Continue reading to find out what skills a terminal operations manager needs to be successful in the workplace.

15 terminal operations manager skills for your resume and career

1. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how terminal operations managers use logistics:

Developed distribution continuity plans--ensured unhindered flow of critical supplies in event of catastrophic destruction of logistics support pipeline.
Maintained logistics capability for all military air/land distribution operations on the Island of Guam and surrounding Micronesian Islands.

2. Hazardous Materials

Any substance or good that is harmful to human health as well as the environment are called hazardous materials. Such materials must be handled carefully to avoid any mishaps. Harmful gases. chemicals, strong medicines or drugs, radioactive elements required for radiation purposes, a human blood sample that carries germs, all of these are considered hazardous materials.

Here's how terminal operations managers use hazardous materials:

Interacted with union and human resources; performed customer service, safety (including hazardous materials), and security responsibilities.
Ensured inbound freight, outbound freight, cross flow freight, and stock freight, including hazardous materials monitored correctly.

3. FRA

Here's how terminal operations managers use fra:

Performed FRA mandated rule checks, disciplined employees, and developed corrective action plans.
Served as local company liaison to host railroad, AAR, and FRA.

4. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how terminal operations managers use direct supervision:

Provide direct supervision to supervisors and field personnel in daily operational activities.
Direct supervision of four Production Supervisors*Manage the Production Planning Department

5. Terminal Operations

Here's how terminal operations managers use terminal operations:

Assessed terminal operations and worked with Monsanto operations to distribute agricultural liquid products throughout the Midwest.
Planned and managed daily terminal operations Managed 15 direct reports and over one-million annual fleet miles

6. On-Time Delivery

On-Time Delivery, or OTD, is a metric that measures the rate at which finished goods and deliveries are completed on time. This rate is measured by the overall number of units shipped within a specified time frame agreed upon by the consumer and supplier. On-Time Delivery allows suppliers' compliance with delivery deadlines, and hence their consistency, to be assessed using a continuous and collaborative development approach.

Here's how terminal operations managers use on-time delivery:

Achieve on-time delivery of hundreds of deliveries daily at a 99% success rate in the San Diego County area.
Achieved an on-time delivery rate of 99.02% for FY 2013, an improvement of .7% over previous year.

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7. Owner Operators

Here's how terminal operations managers use owner operators:

Hire and train owner operators for delivery vehicles, providing adequate training in policies, procedures, and corporate brand.
Initial responsibilities include re-engineering of service routes, training of supervisors and improving contractor (Owner Operators) relations.

8. Facility Operations

Here's how terminal operations managers use facility operations:

Purchased all machinery and tools for facility operation.
Direct and coordinate facility operations.

9. CDL

Here's how terminal operations managers use cdl:

Schedule and dispatch over 100 loads per week with up to 35+ local and long haul CDL drivers.
Conducted Smith System training for CDL drivers and dispatchers.

10. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how terminal operations managers use payroll:

Conducted a Lean Six Sigma project that reduced payroll expense by 10.3% with increased volumes in 2014.
Maintained payroll for all employees, as well as medical, 401k and other employee benefits.

11. Labor Relations

Labor relations refer to the relationship between the employer and its employees. It usually deals with labor-management wherein it focuses on the collective bargaining agreement regarding work between the union of the employee in making decisions for the organization. On the other hand, findings mean the proper wages, hours of duty, working conditions, safety, and employee protection while at work, grievances, and other related concerns.

Here's how terminal operations managers use labor relations:

Managed grievance process, union contract negotiations / interpretation and labor relations.
Managed the manning, labor relations and processes for Total Terminals security work force.

12. EPA

The Environmental Protection Agency (EPA) is a US-based organization established to sustain and improve the environmental and human health standards across the United States. EPA was established by US President Richard Nixon by executive order in December 1970. The EPA formulates laws and releases guidelines to promote the health of individuals and the ecosystem.

Here's how terminal operations managers use epa:

Doubled the concentrate volume through process improvements and a capital expansion while reducing EPA emissions by 40 percent.
Supervised and managed EPA Renovators for a EPA Renovation projects.

13. Safety Program

Safety programs are a series of measures to protect employees from any mishaps and make the work environment safer. Safety programs include checklists, guidelines, and direct procedures that a specific area or department must follow. Safety programs take care of office space safety, maintenance and repairs, and identification of frauds as well.

Here's how terminal operations managers use safety program:

Created and promoted a safe work environment through proper training and encouragement of employees to participate in the terminal safety program.
Managed the safety program ensuring that all functional areas achieved significant improvement in the safety of the work environment.

14. LTL

Less than truckload freight shipping also called LTL shipping is used for the transportation of goods or products that does not require a full truckload due to the smaller nature of the parcel. LTL shipments are usually arranged on pallets for smaller shipments and can range anywhere from 100 to 5,000 pounds.

Here's how terminal operations managers use ltl:

Manage every facet of day to day operations in this $ 500K/month Canadian LTL transportation service center.
Monitored LTL and EUV loads directly from Continental Airlines (EWR) to other major airports.

15. Customer Expectations

Customer expectations refer to coordinating customers' needs and wants into a complete design of their project with vision or product placement. The skill involves providing design consultation to determine and recommend service and product options to meet customers' needs. Tools needed to complete it include strong selling skills, IT, analytical, team-work, communication, commercial awareness, and excellent interpersonal skills. In contrast, the objectives are to achieve sales goals, product knowledge, design process, and customer expectations.

Here's how terminal operations managers use customer expectations:

Supervised drivers to enforce policies and customer expectations.
Provided the tools and guidance for staff to meet or exceed customer expectations with on time service.

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What skills help Terminal Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on terminal operations manager resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What terminal operations manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young terminal operations managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a terminal operations manager stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all terminal operations managers possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of terminal operations manager skills to add to your resume

The most important skills for a terminal operations manager resume and required skills for a terminal operations manager to have include:

Logistics
Hazardous Materials
FRA
Direct Supervision
Terminal Operations
On-Time Delivery
Owner Operators
Facility Operations
CDL
Payroll
Labor Relations
EPA
Safety Program
LTL

Customer Expectations
Collective Bargaining
Equipment Maintenance
Overall Management
Performance Reviews
Independent Contractors
TSA
Cost Control
Training Programs
Human Resources
Coast Guard
Direct Reports
Continuous Improvement
Safety Procedures

Safety Rules
Safety Training
Federal Regulations
Contract Negotiations
Government Regulations
Load Planning
Business Development
Customer Relations
KPI
Customer Accounts
DOD
Inventory Control

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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