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Terminix Remote jobs

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  • Customer Service Representative (Remote)

    Terminix 4.3company rating

    Texas jobs

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships. Provide a high-quality service experience that generates creative lead and direct selling opportunities. Answers predominately routine inquires, resolves problems that may require deviation from standard operating procedures, and promotes new products/services to expand customer relationships. Key Performance Indicators First Call Resolution % Customer Satisfaction rating Sales Revenue ($ sold per call, CTV lead rate) Quality Assurance scores Average Handle Time Utilization (Overall % of the time Colleagues are logged in and being productive) Principal Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following: Handles customer calls/correspondence for service, scheduling, and billing inquiries turning great service into revenue generating contacts Offers Home Inspection leads to all customers that qualify Identify the needs of current and new customers and offer products to close sells and generate revenue and commissions Cultivates and maintains on-going customer relationships General knowledge of the organization, products, and/or services Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting Communicates with branch personnel to resolve service and scheduling issues Initiates outbound customer service calls for various campaigns Handles incoming calls from technicians to provide support. CANDIDATE SUMMARY Required Experience 1-2 years of customer service experience preferred 1-2 years of phone sales experience preferred Ability to use a computer Basic knowledge of Microsoft Word, Excel, and Windows Ability to type 35 wpm preferred Required Leadership Traits and Characteristics Good verbal, written, and interpersonal communication skills Ability to overcome objections and problem solve Ability to work in a fast-paced environment Good problem-solving skills Ability to work flexible schedule, including weekends and holidays Must be dependable and consistently punctual for all scheduled shifts A private home office/workspace suitable for working remotely during scheduled shift Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cable Child / dependent care as necessary during the hours of scheduled shift Formal Education, Qualifications or Training High school diploma or GED Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
    $28k-34k yearly est. Auto-Apply 13d ago
  • Summer 2026 Internship (Remote)

    Terminix 4.3company rating

    Memphis, TN jobs

    We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Want to gain some real-world experience with a global, industry leading organization? Rentokil Terminix is a great place to do it. The Rentokil Terminix summer internship program is a 10-week paid program for college students who are motivated go-getters looking to bring their ideas and talents to our work. Experience Rentokil Terminix culture and learn our business by working with our Branch Support Center as an intern. All internships are fully-remote. When completing your application, please check all areas of interest. We will match you based on availability/business needs. Areas of The Business You Could Support: Finance and Accounting Marketing Human Resources Information Technology Strategy and Process Improvement Management and Operations Procurement and Supply Chain Management Requirements At least 24 Hours of completed course work towards Bachelor's degree Demonstrated academic success Excellent communication & organizational skills Strong technical skills/Proficient in MS Word, Excel, PowerPoint Ability to work in a team environment Proven leadership ability High attention to detail Self-motivated Analytical mindset Must be able to work in a remote-environment for the 10-week internship period Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers, phones and etc. Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment. Incumbent is required to have: Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading. Incumbent will be subject to: Inside working conditions: The change of building environment such as with or without air conditioning and heating. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
    $24k-32k yearly est. Auto-Apply 4d ago
  • Senior Litigation Attorney - AZ

    Meagher & Geer 3.8company rating

    Scottsdale, AZ jobs

    Are you a seasoned litigation attorney with a passion for trial work and a strong track record of success in complex cases? We're looking for a *Senior Litigation Attorney* to join our team and lead with confidence, strategy, and integrity. *What We're Looking For:* * Minimum *10 years of litigation experience* * Proven *trial experience* in state and/or federal courts * *Licensed to practice in Arizona* (California license is a strong plus) * Strong legal research, writing, and advocacy skills * Ability to manage cases independently and mentor junior attorneys *What You'll Do:* * Handle a diverse caseload from inception through trial * Develop litigation strategies and manage client relationships * Collaborate with a dynamic team of legal professionals *Compensation & Benefits* * Competitive salary commensurate with experience. * Benefits include Medical/Dental/Vision insurance, HSA/FSA, 401(k), Life & AD&D insurance, Professional development, and remote work flexibility. We are committed to diversity within the legal profession. We strongly encourage diverse applicants to apply for positions, as a diverse team brings a wealth of perspectives and experiences, enriching our work and our culture. If you're ready to bring your expertise to a firm that values excellence and impact, we'd love to hear from you. *How to Apply* Please submit your resume, a brief cover letter, and a writing sample to ***********************. Applications will be reviewed on a rolling basis. #LitigationJobs #ArizonaLaw #LegalCareers #TrialAttorney #NowHiring #SeniorAttorney #LegalJobs #CaliforniaBar #LitigationLeadership Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Vision insurance Work Location: Hybrid remote in Scottsdale, AZ 85260
    $91k-134k yearly est. 60d+ ago
  • Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    OCPA 3.7company rating

    Cashton, WI jobs

    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties: Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements: Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits: Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested
    $25 hourly 60d+ ago
  • Remote OCCC Outbound Telesales Agent

    Orkin, LLC 3.7company rating

    Remote

    Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking talented OUTBOUND SALES REPRESENTATIVES for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. Must be available to attend training Mon - Fri from 9am - 6pm EST. You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That's backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros It's a role that combines your competitive drive and your desire to be part of a talented team. You'll have the ability to maximize your financial potential with high-performance sales skills and contribute to the overall success of the business. Not to mention, you'll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. With our training program, you'll receive all the tools you need to succeed. Plus, if there's one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Outbound Sales Representatives are key to supporting our field offices and customers alike. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. In this role, you will provide World Class Customer Service and Inbound Phone Sales to our customers. Orkin's ABCs of a successful Outbound Sales Representative are: * Answer questions from prospective customers regarding Orkin services * Build rapport and handle objections within a conversational call flow * Close pest control sales via the telephone and schedule the initial service You will… * Work remotely from your home office. You must have a minimum of 50 mbps upload/20 mbps download or higher, high speed internet connection. We will provide the computer and other equipment necessary to be successful in this role * Support our field's peak season that starts building around February * Manage the customer relationship to ensure best in class service, while also identifying opportunities for cross-selling and up-selling * Use different gamification methods as a tool to measure performance We Offer… * High performing lead generation strategy - Our systems bring the buyers to you * Four-week quality Training Program that will equip you with the skills and knowledge to grow professionally. Must be available to attend training Mon - Fri from 9am - 6pm EST * Gamification methods to measure performance and increase engagement virtually * Variety of Schedules (Schedule may include nights, weekends, and holidays) * Great pay and incentives - Hourly pay plus commission based on performance. On average, our sales agents earn between 50-65K annually...and our top earners make significantly more! Ask about our compensation guarantee! * A Competitive Compensation package with upward earnings potential * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid time off and holidays * Employee discounts, tuition reimbursement, dependent scholarship awards Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro? Qualifications What's required * High School/GED * 2+ years of telesales experience with a proven track record of hitting sales quota's * 2+ years of cold-calling and/or telemarketing experience * Will be required to make 200+ phone calls per day * High level of PC knowledge as you will be required to navigate through multiple systems while speaking with customers on the phone * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem What you'll need * Highly proficient math skills * Excellent negotiation skills * Excellent interpersonal and communication skills * Proficient in Microsoft Office * Comfortable working in a high-volume role * Demonstrated ability to prioritize tasks and manage time efficiently * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What's required * High School/GED * 2+ years of telesales experience with a proven track record of hitting sales quota's * 2+ years of cold-calling and/or telemarketing experience * Will be required to make 200+ phone calls per day * High level of PC knowledge as you will be required to navigate through multiple systems while speaking with customers on the phone * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem What you'll need * Highly proficient math skills * Excellent negotiation skills * Excellent interpersonal and communication skills * Proficient in Microsoft Office * Comfortable working in a high-volume role * Demonstrated ability to prioritize tasks and manage time efficiently * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Outbound Sales Representatives are key to supporting our field offices and customers alike. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. In this role, you will provide World Class Customer Service and Inbound Phone Sales to our customers. Orkin's ABCs of a successful Outbound Sales Representative are: * Answer questions from prospective customers regarding Orkin services * Build rapport and handle objections within a conversational call flow * Close pest control sales via the telephone and schedule the initial service You will… * Work remotely from your home office. You must have a minimum of 50 mbps upload/20 mbps download or higher, high speed internet connection. We will provide the computer and other equipment necessary to be successful in this role * Support our field's peak season that starts building around February * Manage the customer relationship to ensure best in class service, while also identifying opportunities for cross-selling and up-selling * Use different gamification methods as a tool to measure performance We Offer… * High performing lead generation strategy - Our systems bring the buyers to you * Four-week quality Training Program that will equip you with the skills and knowledge to grow professionally. Must be available to attend training Mon - Fri from 9am - 6pm EST * Gamification methods to measure performance and increase engagement virtually * Variety of Schedules (Schedule may include nights, weekends, and holidays) * Great pay and incentives - Hourly pay plus commission based on performance. On average, our sales agents earn between 50-65K annually...and our top earners make significantly more! Ask about our compensation guarantee! * A Competitive Compensation package with upward earnings potential * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid time off and holidays * Employee discounts, tuition reimbursement, dependent scholarship awards Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro?
    $26k-36k yearly est. 10d ago
  • Remote OCCC Real Time Workforce Management Analyst

    Orkin, LLC 3.7company rating

    Atlanta, GA jobs

    Are you self-motivated? Do you enjoy solving problem solving? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking a talented Real Time Analyst (RTA) for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You'll join a team backed by more than 120 years of delivering top-notch service, and you'll be a key player in maintaining our reputation as the best in pests. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! Responsibilities Purpose of the job At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Real Time Analysts are responsible for monitoring and reporting all elements of call center staffing to ensure departmental productivity and profitability goals are met. This role will facilitate real time discussions with the Leadership team regarding forecast variances and recommend changes for accuracy and effectiveness. You will… * Use workforce management tracking tools to maintain information on employee activity and status, including schedule assignments and absences, meetings, and other schedule exceptions * Analyze information on agent activity and forward items requiring attention to management * Report on results achieved and document any measures implemented during each shift * Develop knowledge of the call routing system to ensure proper utilization of distribution rules (tiering matrix) as the center's needs evolve over the day * Make real-time adjustments for team meetings, training, coaching and other off-phone tasks as required * Monitor and react to fluctuations in call volume as they occur to restore service levels as quickly as possible * Complete root-cause analyses to determine and quantify reasons for forecast variance and recommend changes to enhance forecast accuracy * Key daily exception requests, update schedules and respond to escalated issues and ad-hoc requests * Collaborate with Leadership on identifying opportunities to further optimize our workforce We Offer… * A Competitive Compensation package with upward earnings potential * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro? Qualifications What's required * High School/GED * 1 - 2 years of experience utilizing a scheduling software (Verint Preferred) * 1 - 2 years of experience in a multi-channel call center environment * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law * Experience in building/reporting in PowerBI or similar reporting systems a plus! Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via speedtest.net) What you'll need * Excellent interpersonal and communication skills * Basic computer skills in various software and web-based applications * Proficient in Microsoft Office * Comfortable working in a high-volume role * Demonstrated ability to prioritize tasks and manage time efficiently * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What's required * High School/GED * 1 - 2 years of experience utilizing a scheduling software (Verint Preferred) * 1 - 2 years of experience in a multi-channel call center environment * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law * Experience in building/reporting in PowerBI or similar reporting systems a plus! Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via speedtest.net) What you'll need * Excellent interpersonal and communication skills * Basic computer skills in various software and web-based applications * Proficient in Microsoft Office * Comfortable working in a high-volume role * Demonstrated ability to prioritize tasks and manage time efficiently * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer Purpose of the job At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Real Time Analysts are responsible for monitoring and reporting all elements of call center staffing to ensure departmental productivity and profitability goals are met. This role will facilitate real time discussions with the Leadership team regarding forecast variances and recommend changes for accuracy and effectiveness. You will… * Use workforce management tracking tools to maintain information on employee activity and status, including schedule assignments and absences, meetings, and other schedule exceptions * Analyze information on agent activity and forward items requiring attention to management * Report on results achieved and document any measures implemented during each shift * Develop knowledge of the call routing system to ensure proper utilization of distribution rules (tiering matrix) as the center's needs evolve over the day * Make real-time adjustments for team meetings, training, coaching and other off-phone tasks as required * Monitor and react to fluctuations in call volume as they occur to restore service levels as quickly as possible * Complete root-cause analyses to determine and quantify reasons for forecast variance and recommend changes to enhance forecast accuracy * Key daily exception requests, update schedules and respond to escalated issues and ad-hoc requests * Collaborate with Leadership on identifying opportunities to further optimize our workforce We Offer… * A Competitive Compensation package with upward earnings potential * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro?
    $45k-70k yearly est. 47d ago
  • FT Janitorial Supervisor - Charles City/Providence Forge

    Servicemaster 3.8company rating

    Virginia jobs

    For more than 60 years, ServiceMaster Clean has been creating cleaner, healthier, safer work environments for our customers. As a ServiceMaster Service Partner, you belong to a team that works together to deliver the best solutions and customer service to our clients. Our essential team members enjoy: *Competitive Pay*Flexible Schedules *Career Path Opportunities *Paid Training Job Position Description: This position is responsible for creating cleaner, healthier environments for our customer', their students and grounds by performing the following essential duties and responsibilities. Other duties may be Assigned: Overall duties include removing debris and maintaining common space areas Perform all cleaning duties for facilities using provided ServiceMaster products, tools and procedures Cleaning duties include: sweeping, mopping, polishing, trash removal, dusting, window cleaning, restroom Maintain inventory of supplies and equipment. Use proper PPE where required Clean all common space areas including kitchen, cafeteria, lobby and break room Place safety hazard signs in the building including “wet floor” signs as necessary Monitor, clean, service and restock bathrooms Physical Demands and Qualifications: Constant (up to 100%) standing, walking, pushing, kneeling, twisting, reaching Must be able to lift and/or carry up to 25lbs. Must have an eye for detail Ability to differentiate between cleaning products and uses 1-2 years' experience as a custodian, janitor, or housekeeper a plus but not required Will provide on the job training to those with strong work ethic and willingness to learn. The ability to be flexible and work at a fast pace in a multi-tasked job is a must. Contribute to a positive work climate with a pleasant attitude Contribute to the overall team effort including being in uniform, dependable and on time DisclaimerThe above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. Apply and become a part of ServiceMaster, one of the most respected professional cleaning companies in the Country. We pride ourselves on creating cleaner and healthier environments for our customer, their employees and customers. As a ServiceMaster Service Partner you belong to a team that works together to deliver the best solutions and customer service to our clients. We offer paid training, excellent work/life balance and opportunities for advancement and a career path that matches your interests and goals. This is a remote position. Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals. This franchise is independently owned and operated by a ServiceMaster Clean franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.
    $26k-31k yearly est. Auto-Apply 60d+ ago
  • Remote OCCC Sales Supervisor

    Orkin, LLC 3.7company rating

    Atlanta, GA jobs

    Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That's backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros It's a role that combines your competitive drive and your desire to be part of a talented team. You'll have the ability to maximize your financial potential with high-performance sales skills and contribute to the overall success of the business. Not to mention, you'll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. With our training program, you'll receive all the tools you need to succeed. Plus, if there's one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Sales Supervisor are key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. You will… * Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries * Conduct regular team meetings to improve skills, share best practices and deliver key communications. * Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies. * Work directly with other supervisors to ensure reliability and teamwork for the department. * Exercise consistent independent judgment and discretion in matters of significance. * Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions. * Support the continued growth of the Sales department through continuous process improvement initiatives * Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan * Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals We Offer… * A Competitive Compensation package with bonus potential * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro? Qualifications What's required * High School/GED * 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment * 2-4 years of experience leading a remote team * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via ****************** What you'll need * Excellent interpersonal and communication skills * Demonstrated ability to prioritize tasks and manage time efficiently * Proficient in Microsoft Office * Comfortable working in a high-volume role * Basic computer skills in various software and web-based applications * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What's required * High School/GED * 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment * 2-4 years of experience leading a remote team * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via ****************** What you'll need * Excellent interpersonal and communication skills * Demonstrated ability to prioritize tasks and manage time efficiently * Proficient in Microsoft Office * Comfortable working in a high-volume role * Basic computer skills in various software and web-based applications * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Sales Supervisor are key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. You will… * Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries * Conduct regular team meetings to improve skills, share best practices and deliver key communications. * Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies. * Work directly with other supervisors to ensure reliability and teamwork for the department. * Exercise consistent independent judgment and discretion in matters of significance. * Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions. * Support the continued growth of the Sales department through continuous process improvement initiatives * Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan * Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals We Offer… * A Competitive Compensation package with bonus potential * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro?
    $40k-51k yearly est. 37d ago
  • Remote OCCC Customer Service Supervisor - Retention

    Orkin, LLC 3.7company rating

    Atlanta, GA jobs

    Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking a talented Customer Service Supervisor - Retention for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play. Our Customer Service Supervisors help us deliver on this purpose by supporting our customers and field locations at our FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service and termite billing/claims teams. Customer Service Supervisors - Retention will work to implement and manage performance targets and goals by optimizing training and the caller's in-call experience to enhance a "best in class" call center customer service team. The supervisor role is key to our success and we reward our Leaders with a competitive compensation package along with comprehensive benefits. If you are highly motivated and enjoy leading others in a fast-paced environment, then you will want to be a part of the Rollins Winning Tradition. You will soon find out that we are much more than bugs! The successful Customer Service Supervisor - Retention will possess the following abilities and will be responsible for: * Analyze team's scheduling inspection performance for bedbug and termite services, outbound termite renewal team's collection efforts and the retention team's offers to retain customers. * Develop performance improvement/action plans to address performance gaps or deficiencies. * Ensure each department's results (Customer Service, Termite Renewal and Retention) meet critical performance metrics such as adherence. * Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries * Collaborate with Workforce Management team, our field partners, and marketing team to make sure enough staffing is in place to properly answer call volume. * Onboard customer service new hires to include assignment and confirmation of training, assignment of work buddy, and ensure acclimation to the team to be successful teleworkers. * Achieve call center human resource objectives by orienting, training, assigning, coaching, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions * Support the continued growth of the Customer Service department through continuous process improvement initiatives * Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan * Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals * Handle and interact/engage in TEAMS chat We Offer: * A Competitive Compensation package * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers * As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM * The Pest Management Industry is growing - and is a recession resistant line of business * Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc.,(NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is high energy, fun and collaborative work environment with a high performing inbound lead generation strategy Are you ready to write your ORKIN CAREER STORY? Qualifications What's required * High School/GED * At least 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment * At least 2-4 years of experience leading a remote team * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 20 mbps upload/50 mbps download or higher, high speed internet connection with the ability to hard wire directly to a modem What you'll need * Excellent interpersonal and communication skills * Demonstrated ability to prioritize tasks and manage time efficiently * Proficient in Microsoft Office * Comfortable working in a high-volume role * Basic computer skills in various software and web-based applications * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What's required * High School/GED * At least 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment * At least 2-4 years of experience leading a remote team * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 20 mbps upload/50 mbps download or higher, high speed internet connection with the ability to hard wire directly to a modem What you'll need * Excellent interpersonal and communication skills * Demonstrated ability to prioritize tasks and manage time efficiently * Proficient in Microsoft Office * Comfortable working in a high-volume role * Basic computer skills in various software and web-based applications * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer At Orkin, our purpose is to help protect the world where we live, work and play. Our Customer Service Supervisors help us deliver on this purpose by supporting our customers and field locations at our FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service and termite billing/claims teams. Customer Service Supervisors - Retention will work to implement and manage performance targets and goals by optimizing training and the caller's in-call experience to enhance a "best in class" call center customer service team. The supervisor role is key to our success and we reward our Leaders with a competitive compensation package along with comprehensive benefits. If you are highly motivated and enjoy leading others in a fast-paced environment, then you will want to be a part of the Rollins Winning Tradition. You will soon find out that we are much more than bugs! The successful Customer Service Supervisor - Retention will possess the following abilities and will be responsible for: * Analyze team's scheduling inspection performance for bedbug and termite services, outbound termite renewal team's collection efforts and the retention team's offers to retain customers. * Develop performance improvement/action plans to address performance gaps or deficiencies. * Ensure each department's results (Customer Service, Termite Renewal and Retention) meet critical performance metrics such as adherence. * Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries * Collaborate with Workforce Management team, our field partners, and marketing team to make sure enough staffing is in place to properly answer call volume. * Onboard customer service new hires to include assignment and confirmation of training, assignment of work buddy, and ensure acclimation to the team to be successful teleworkers. * Achieve call center human resource objectives by orienting, training, assigning, coaching, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions * Support the continued growth of the Customer Service department through continuous process improvement initiatives * Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan * Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals * Handle and interact/engage in TEAMS chat We Offer: * A Competitive Compensation package * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers * As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM * The Pest Management Industry is growing - and is a recession resistant line of business * Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc.,(NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is high energy, fun and collaborative work environment with a high performing inbound lead generation strategy Are you ready to write your ORKIN CAREER STORY?
    $34k-44k yearly est. 12d ago
  • Remote OCCC Quality Assurance Coordinator

    Orkin, LLC 3.7company rating

    Atlanta, GA jobs

    Are you self-motivated? Do you enjoy solving problem solving? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking a talented Quality Assurance Coordinator for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You'll join a team backed by more than 120 years of delivering top-notch service, and you'll be a key player in maintaining our reputation as the best in pests. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our QA Coordinators provide advanced, diversified, and confidential administrative support requiring broad and comprehensive experience, skill and knowledge of the organization's policies and procedures. Duties and tasks are varied and complex, and typically require originality and/or ingenuity. The Quality Assurance Coordinator will rely on experience and judgement and a wide degree of creativity and latitude is expected. You will… * Pro-actively complete and distribute all assigned quality reports and communications with highest accuracy and timeliness * Monitor and score all types of customer interactions per call center established guidelines * Daily review and evaluation of sales & customer service calls in accordance with OCCC standards * Utilize quality monitoring and data management processes to provide feedback and actionable data to Leadership team as needed * Participate in design of call monitoring formats, scorecards, and quality standards * Support the development, implementation, maintenance, and ongoing improvement of the Workforce Optimization applications * Support Leadership in implementing OCCC software/product to determine quality assurance parameters * Coordinate and facilitate call calibration sessions for Sales & Customer Service at Leadership's request * Work with leadership team to develop internal quality standards, metrics and reports that align with overall company objectives, business needs and customer satisfaction * Analyze quality assurance practices and procedures to make recommendations to improve efficiency * Support Sales & Customer Service queues by taking calls when volume is high * Other duties as assigned We Offer… * A Competitive Compensation package with upward earnings potential * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro? Qualifications What's required * High School/GED required; Bachelor's Degree preferred * 2 years of experience in a multi-channel call center environment as a QA Coordinator, Supervisor or WFM position * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 20 mbps upload and 50 mbps download or higher, high speed internet connection with the ability to hard wire directly to a modem What you'll need * Excellent interpersonal and communication skills * Basic computer skills in various software and web-based applications * Proficient in Microsoft Office * Familiarity with Avaya, Verint or other Quality platform * Comfortable working in a high-volume role * Demonstrated ability to prioritize tasks and manage time efficiently * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What's required * High School/GED required; Bachelor's Degree preferred * 2 years of experience in a multi-channel call center environment as a QA Coordinator, Supervisor or WFM position * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 20 mbps upload and 50 mbps download or higher, high speed internet connection with the ability to hard wire directly to a modem What you'll need * Excellent interpersonal and communication skills * Basic computer skills in various software and web-based applications * Proficient in Microsoft Office * Familiarity with Avaya, Verint or other Quality platform * Comfortable working in a high-volume role * Demonstrated ability to prioritize tasks and manage time efficiently * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our QA Coordinators provide advanced, diversified, and confidential administrative support requiring broad and comprehensive experience, skill and knowledge of the organization's policies and procedures. Duties and tasks are varied and complex, and typically require originality and/or ingenuity. The Quality Assurance Coordinator will rely on experience and judgement and a wide degree of creativity and latitude is expected. You will… * Pro-actively complete and distribute all assigned quality reports and communications with highest accuracy and timeliness * Monitor and score all types of customer interactions per call center established guidelines * Daily review and evaluation of sales & customer service calls in accordance with OCCC standards * Utilize quality monitoring and data management processes to provide feedback and actionable data to Leadership team as needed * Participate in design of call monitoring formats, scorecards, and quality standards * Support the development, implementation, maintenance, and ongoing improvement of the Workforce Optimization applications * Support Leadership in implementing OCCC software/product to determine quality assurance parameters * Coordinate and facilitate call calibration sessions for Sales & Customer Service at Leadership's request * Work with leadership team to develop internal quality standards, metrics and reports that align with overall company objectives, business needs and customer satisfaction * Analyze quality assurance practices and procedures to make recommendations to improve efficiency * Support Sales & Customer Service queues by taking calls when volume is high * Other duties as assigned We Offer… * A Competitive Compensation package with upward earnings potential * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro?
    $33k-48k yearly est. 23d ago
  • Remote OCCC RFS Scheduling Specialist

    Orkin, LLC 3.7company rating

    Atlanta, GA jobs

    Are you self-motivated? Do you enjoy solving problem solving? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! The Routing and Scheduling Specialist plays a critical role in supporting Contact Center agents and branch teams by ensuring accurate scheduling and routing processes. This position focuses on identifying and resolving scheduling discrepancies, improving operational efficiency, and strengthening collaboration between the Contact Center and local branches. In addition to routing and scheduling optimization, this role involves daily monitoring of scheduling performance across locations, pulling reports to identify branches with low scheduling accuracy, and proactively building relationships with those branches to provide training and support. The goal is to ensure that all locations are set up correctly and that Contact Center agents have the tools and information needed to deliver exceptional customer service. This is a branch support and contact center liaison role requiring strong communication, problem-solving, and relationship-building skills. The approach is Teach - Train - Support - Follow-up to drive continuous improvement. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Routing and Scheduling Specialist focuses on identifying and resolving scheduling discrepancies, improving operational efficiency, and strengthening collaboration between the Contact Center and local branches. You will… * Contact Center Support: Act as a resource for Contact Center agents when scheduling issues arise, providing quick resolutions and guidance to minimize customer impact * Branch Collaboration: Partner with branch teams to correct scheduling errors, ensure proper setup in systems, and maintain alignment between Contact Center and field operations * Daily Reporting & Analysis: Pull and review daily scheduling reports to identify locations with low scheduling performance. Analyze trends and develop action plans to improve accuracy and efficiency * Relationship Building: Establish strong working relationships with underperforming branches, offering training and support to improve scheduling processes and system utilization * Route Planning: Develop optimal routes for service operations considering skills, distance, traffic conditions, and customer constraints * Schedule Management: Create and manage technician schedules through local CSS partners, ensuring resources are allocated efficiently and deadlines are met * Optimization: Use routing and scheduling tools to minimize travel time, reduce fuel consumption, and increase operational efficiency * Communication & Coordination: Collaborate with Branch Managers, Service Managers, and Contact Center leadership to ensure seamless coordination of resources * Compliance: Ensure adherence to company policies, safety guidelines, and regulatory requirements * Performance Monitoring: Track KPIs related to scheduling accuracy and routing efficiency; implement corrective actions where needed * Training & Support: Provide hands-on training for branch and Contact Center staff on scheduling best practices and system functionality * Continuous Improvement: Recommend process enhancements and leverage technology to improve scheduling accuracy and customer experience We Offer… * A Competitive Compensation package with upward earnings potential * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro? Qualifications What's required * Bachelor's degree in logistics, operations, or related field (or equivalent experience) * Experience in routing, scheduling, or contact center operations * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 20 mbps upload and 50 mbps download or higher, high speed internet connection with the ability to hard wire directly to a modem What you'll need * Strong analytical and problem-solving skills. * Proficiency in scheduling software and reporting tools. * Excellent communication and interpersonal skills for cross-functional collaboration. * Ability to work in a fast-paced environment and manage multiple priorities. * Detail-oriented with a continuous improvement mindset. What's required * Bachelor's degree in logistics, operations, or related field (or equivalent experience) * Experience in routing, scheduling, or contact center operations * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 20 mbps upload and 50 mbps download or higher, high speed internet connection with the ability to hard wire directly to a modem What you'll need * Strong analytical and problem-solving skills. * Proficiency in scheduling software and reporting tools. * Excellent communication and interpersonal skills for cross-functional collaboration. * Ability to work in a fast-paced environment and manage multiple priorities. * Detail-oriented with a continuous improvement mindset. At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Routing and Scheduling Specialist focuses on identifying and resolving scheduling discrepancies, improving operational efficiency, and strengthening collaboration between the Contact Center and local branches. You will… * Contact Center Support: Act as a resource for Contact Center agents when scheduling issues arise, providing quick resolutions and guidance to minimize customer impact * Branch Collaboration: Partner with branch teams to correct scheduling errors, ensure proper setup in systems, and maintain alignment between Contact Center and field operations * Daily Reporting & Analysis: Pull and review daily scheduling reports to identify locations with low scheduling performance. Analyze trends and develop action plans to improve accuracy and efficiency * Relationship Building: Establish strong working relationships with underperforming branches, offering training and support to improve scheduling processes and system utilization * Route Planning: Develop optimal routes for service operations considering skills, distance, traffic conditions, and customer constraints * Schedule Management: Create and manage technician schedules through local CSS partners, ensuring resources are allocated efficiently and deadlines are met * Optimization: Use routing and scheduling tools to minimize travel time, reduce fuel consumption, and increase operational efficiency * Communication & Coordination: Collaborate with Branch Managers, Service Managers, and Contact Center leadership to ensure seamless coordination of resources * Compliance: Ensure adherence to company policies, safety guidelines, and regulatory requirements * Performance Monitoring: Track KPIs related to scheduling accuracy and routing efficiency; implement corrective actions where needed * Training & Support: Provide hands-on training for branch and Contact Center staff on scheduling best practices and system functionality * Continuous Improvement: Recommend process enhancements and leverage technology to improve scheduling accuracy and customer experience We Offer… * A Competitive Compensation package with upward earnings potential * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro?
    $34k-41k yearly est. 13d ago
  • Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    OCPA 3.7company rating

    Akeley, MN jobs

    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties: Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements: Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits: Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested
    $25 hourly 60d+ ago
  • Remote OCCC Customer Service Agent - National Accounts

    Orkin, LLC 3.7company rating

    Remote

    Are you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service and sales experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in with our team! We are seeking talented CUSTOMER SERVICE PROFESSIONALS for our remote National Accounts Team. Our call center is open 24 hours a day/7 days a week. Candidates must have the ability to work a flexible schedule, including days, evenings, overnight, weekends, and/or holidays to ensure we have consistent support for our commercial customers. You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Customer Service Agents are key to supporting our commercial clients. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. You will… * Work remotely from your home office. You must have a minimum of 20 mpbs upload and 50 mpbs download or higher, high speed internet connection. We will provide the computer and technical equipment necessary to be successful in this role * Build and maintain strong customer relationships with key business executives and stakeholders * Manage the customer relationship to ensure best in class service with 100% accuracy * Retain business by offering several remedies to prevent account cancellations * Manage high volume inbound calls and email requests * Identify opportunities to add additional services to increase the value of the property * Use different gamification methods as a tool to measure performance We Offer… * Variety of Schedules (Schedule may include nights, weekends, overnight and holidays); based on business needs * Three-week quality Training Program that will equip you with the skills and knowledge to be successful * Gamification methods to measure performance and increase engagement virtually * Ongoing training to grow professionally * Great pay and incentives (minimum $20/hour) * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Accounts Contact Center is a high energy, fun and collaborative work environment with strong leadership Are you ready to be an Orkin Pro? Qualifications What's required * High School/GED * 2+ years customer service, sales, or account management of major/national accounts experience * Ability to pass a computer assessment * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via ****************** What you'll need * Excellent verbal, written, and interpersonal communication is a prerequisite * Flexibility with schedule and work hours to align with business needs * An eye for detail and for accuracy * Demonstrable experience managing high profile, multi-location, and/or high revenue commercial accounts * Demonstrated ability to multitask * Intermediate to advanced skill in various software and web-based applications * Proficient in Microsoft Office * Demonstrated ability to prioritize tasks and manage time efficiently * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What's required * High School/GED * 2+ years customer service, sales, or account management of major/national accounts experience * Ability to pass a computer assessment * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via ****************** What you'll need * Excellent verbal, written, and interpersonal communication is a prerequisite * Flexibility with schedule and work hours to align with business needs * An eye for detail and for accuracy * Demonstrable experience managing high profile, multi-location, and/or high revenue commercial accounts * Demonstrated ability to multitask * Intermediate to advanced skill in various software and web-based applications * Proficient in Microsoft Office * Demonstrated ability to prioritize tasks and manage time efficiently * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Customer Service Agents are key to supporting our commercial clients. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. You will… * Work remotely from your home office. You must have a minimum of 20 mpbs upload and 50 mpbs download or higher, high speed internet connection. We will provide the computer and technical equipment necessary to be successful in this role * Build and maintain strong customer relationships with key business executives and stakeholders * Manage the customer relationship to ensure best in class service with 100% accuracy * Retain business by offering several remedies to prevent account cancellations * Manage high volume inbound calls and email requests * Identify opportunities to add additional services to increase the value of the property * Use different gamification methods as a tool to measure performance We Offer… * Variety of Schedules (Schedule may include nights, weekends, overnight and holidays); based on business needs * Three-week quality Training Program that will equip you with the skills and knowledge to be successful * Gamification methods to measure performance and increase engagement virtually * Ongoing training to grow professionally * Great pay and incentives (minimum $20/hour) * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Accounts Contact Center is a high energy, fun and collaborative work environment with strong leadership Are you ready to be an Orkin Pro?
    $20 hourly 53d ago
  • Remote OCCC Sales Supervisor

    Orkin, LLC 3.7company rating

    Remote

    Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That's backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros It's a role that combines your competitive drive and your desire to be part of a talented team. You'll have the ability to maximize your financial potential with high-performance sales skills and contribute to the overall success of the business. Not to mention, you'll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. With our training program, you'll receive all the tools you need to succeed. Plus, if there's one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Sales Supervisor are key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. You will… * Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries * Conduct regular team meetings to improve skills, share best practices and deliver key communications. * Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies. * Work directly with other supervisors to ensure reliability and teamwork for the department. * Exercise consistent independent judgment and discretion in matters of significance. * Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions. * Support the continued growth of the Sales department through continuous process improvement initiatives * Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan * Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals We Offer… * A Competitive Compensation package with bonus potential * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro? Qualifications What's required * High School/GED * 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment * 2-4 years of experience leading a remote team * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via ****************** What you'll need * Excellent interpersonal and communication skills * Demonstrated ability to prioritize tasks and manage time efficiently * Proficient in Microsoft Office * Comfortable working in a high-volume role * Basic computer skills in various software and web-based applications * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What's required * High School/GED * 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment * 2-4 years of experience leading a remote team * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via ****************** What you'll need * Excellent interpersonal and communication skills * Demonstrated ability to prioritize tasks and manage time efficiently * Proficient in Microsoft Office * Comfortable working in a high-volume role * Basic computer skills in various software and web-based applications * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Sales Supervisor are key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. You will… * Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries * Conduct regular team meetings to improve skills, share best practices and deliver key communications. * Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies. * Work directly with other supervisors to ensure reliability and teamwork for the department. * Exercise consistent independent judgment and discretion in matters of significance. * Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions. * Support the continued growth of the Sales department through continuous process improvement initiatives * Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan * Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals We Offer… * A Competitive Compensation package with bonus potential * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro?
    $36k-47k yearly est. 37d ago
  • Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    OCPA 3.7company rating

    Chelsea, OK jobs

    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties: Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements: Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits: Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested
    $25 hourly 60d+ ago
  • Remote OCCC Customer Service Agent_Retention

    Orkin, LLC 3.7company rating

    Remote

    Are you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service, retention and sales experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking talented CUSTOMER RETENTION SPECIALISTS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team. Our first class will begin January 2025 with additional new hire classes throughout the summer. Our Customer Retention Specialist at Orkin play a vital role in maintaining long-term customer relationships and ensuring satisfaction. They are responsible for resolving customer concerns, retaining accounts, and enhancing the overall customer experience to support ongoing revenue growth. Success in this role means: Building trust with customers, reducing cancellations, and contributing to Orkin's reputation for exceptional service. You will… * Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role) * Address and resolve customer issues with empathy and professionalism * Utilize strong negotiation and customer service skills to retain customers * Offer alternative solutions and customized programs to meet customer needs * Maintain detailed records of customer interactions and retention efforts * Collaborate with internal teams to ensure seamless service delivery * Work efficiently in a fast-paced environment while managing multiple tasks * Use different gamification tools to measure performance We Offer… * Variety of Schedules (Schedule may include nights, weekends, and holidays) * Four-week quality Training Program that will equip you with the skills and knowledge to be successful. Must be available to attend training Mon - Fri from 9am - 6pm EST * Gamification methods to measure performance and increase engagement virtually * Great pay and incentives ($20 hour plus 3% sales commission) * 401(k) plan with company match, employee stock purchase plan Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro? Qualifications What's required * High School/GED * 1 - 2 years customer service experience within or outside a call center * Completion of a Culture Index assessment * Verification of internet speed * Ability to pass a computer assessment * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via ****************** What you will need * Excellent interpersonal and communication skills * Strong computer skills in various software and web-based applications * Proficient in Microsoft Office * Comfortable working in a high-volume role * Excellent customer service soft skills such as empathy * Ability to multi-task, set priorities and manage time efficiently * Empathy and patience when dealing with customer concerns * Ability to work independently and as part of a team * Proficiency in CRM systems and basic computer applications Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What's required * High School/GED * 1 - 2 years customer service experience within or outside a call center * Completion of a Culture Index assessment * Verification of internet speed * Ability to pass a computer assessment * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via ****************** What you will need * Excellent interpersonal and communication skills * Strong computer skills in various software and web-based applications * Proficient in Microsoft Office * Comfortable working in a high-volume role * Excellent customer service soft skills such as empathy * Ability to multi-task, set priorities and manage time efficiently * Empathy and patience when dealing with customer concerns * Ability to work independently and as part of a team * Proficiency in CRM systems and basic computer applications Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team. Our first class will begin January 2025 with additional new hire classes throughout the summer. Our Customer Retention Specialist at Orkin play a vital role in maintaining long-term customer relationships and ensuring satisfaction. They are responsible for resolving customer concerns, retaining accounts, and enhancing the overall customer experience to support ongoing revenue growth. Success in this role means: Building trust with customers, reducing cancellations, and contributing to Orkin's reputation for exceptional service. You will… * Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role) * Address and resolve customer issues with empathy and professionalism * Utilize strong negotiation and customer service skills to retain customers * Offer alternative solutions and customized programs to meet customer needs * Maintain detailed records of customer interactions and retention efforts * Collaborate with internal teams to ensure seamless service delivery * Work efficiently in a fast-paced environment while managing multiple tasks * Use different gamification tools to measure performance We Offer… * Variety of Schedules (Schedule may include nights, weekends, and holidays) * Four-week quality Training Program that will equip you with the skills and knowledge to be successful. Must be available to attend training Mon - Fri from 9am - 6pm EST * Gamification methods to measure performance and increase engagement virtually * Great pay and incentives ($20 hour plus 3% sales commission) * 401(k) plan with company match, employee stock purchase plan Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro?
    $20 hourly 60d+ ago
  • Remote OCCC Sales Supervisor

    Orkin, LLC 3.7company rating

    Remote

    Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That's backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros It's a role that combines your competitive drive and your desire to be part of a talented team. You'll have the ability to maximize your financial potential with high-performance sales skills and contribute to the overall success of the business. Not to mention, you'll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. With our training program, you'll receive all the tools you need to succeed. Plus, if there's one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Sales Supervisor are key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. You will… * Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries * Conduct regular team meetings to improve skills, share best practices and deliver key communications. * Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies. * Work directly with other supervisors to ensure reliability and teamwork for the department. * Exercise consistent independent judgment and discretion in matters of significance. * Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions. * Support the continued growth of the Sales department through continuous process improvement initiatives * Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan * Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals We Offer… * A Competitive Compensation package with bonus potential * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro? Qualifications What's required * High School/GED * 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment * 2-4 years of experience leading a remote team * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via ****************** What you'll need * Excellent interpersonal and communication skills * Demonstrated ability to prioritize tasks and manage time efficiently * Proficient in Microsoft Office * Comfortable working in a high-volume role * Basic computer skills in various software and web-based applications * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What's required * High School/GED * 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment * 2-4 years of experience leading a remote team * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via ****************** What you'll need * Excellent interpersonal and communication skills * Demonstrated ability to prioritize tasks and manage time efficiently * Proficient in Microsoft Office * Comfortable working in a high-volume role * Basic computer skills in various software and web-based applications * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Sales Supervisor are key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. You will… * Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries * Conduct regular team meetings to improve skills, share best practices and deliver key communications. * Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies. * Work directly with other supervisors to ensure reliability and teamwork for the department. * Exercise consistent independent judgment and discretion in matters of significance. * Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions. * Support the continued growth of the Sales department through continuous process improvement initiatives * Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan * Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals We Offer… * A Competitive Compensation package with bonus potential * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro?
    $36k-47k yearly est. 37d ago
  • Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    OCPA 3.7company rating

    Sodus, NY jobs

    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties: Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements: Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits: Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested
    $25 hourly 60d+ ago
  • Remote OCCC Customer Service Agent_Collections

    Orkin, LLC 3.7company rating

    Remote

    Are you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service, retention and sales experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking talented COLLECTIONS SPECIALISTS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, collections, chat, and a bilingual team. Our Collections Specialist at Orkin play a vital role in ensuring timely and accurate collection of customer payments. You will work closely with internal teams and customers to resolve billing issues, maintain account integrity, and support the financial health of the company. This position requires strong communication skills, attention to detail, and a customer-first mindset. You will… * Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role) * Contact residential customers regarding past-due accounts via phone, and email * Investigate and resolve billing discrepancies in coordination with service and sales teams * Process payments and update customer accounts in Orkin's billing system * Maintain accurate records of collection efforts and customer communications * Escalate unresolved accounts to management as needed * Provide excellent customer service while maintaining professionalism and confidentiality * Ensure compliance with company policies and applicable collection regulations We Offer… * Variety of Schedules (Schedule may include nights, weekends, and holidays) * Four-week quality Training Program that will equip you with the skills and knowledge to be successful. Must be available to attend training Mon - Fri from 9am - 6pm EST * Gamification methods to measure performance and increase engagement virtually * Great pay and incentives ($18 hour plus 3% sales commission) * 401(k) plan with company match, employee stock purchase plan Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro? Qualifications What's required * High School/GED * 1-3 years of experience in collections, customer service, or accounts receivable * Ability to pass a computer assessment * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via ****************** What you'll need * Excellent interpersonal and negotiation skills * Basic computer skills in various software and web-based applications * Proficient in Microsoft Office and customer account systems (experience with ServSuite or similar platforms is a plus) * Comfortable working in a high-volume role * Ability to work independently and manage multiple priorities. * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What's required * High School/GED * 1-3 years of experience in collections, customer service, or accounts receivable * Ability to pass a computer assessment * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via ****************** What you'll need * Excellent interpersonal and negotiation skills * Basic computer skills in various software and web-based applications * Proficient in Microsoft Office and customer account systems (experience with ServSuite or similar platforms is a plus) * Comfortable working in a high-volume role * Ability to work independently and manage multiple priorities. * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, collections, chat, and a bilingual team. Our Collections Specialist at Orkin play a vital role in ensuring timely and accurate collection of customer payments. You will work closely with internal teams and customers to resolve billing issues, maintain account integrity, and support the financial health of the company. This position requires strong communication skills, attention to detail, and a customer-first mindset. You will… * Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role) * Contact residential customers regarding past-due accounts via phone, and email * Investigate and resolve billing discrepancies in coordination with service and sales teams * Process payments and update customer accounts in Orkin's billing system * Maintain accurate records of collection efforts and customer communications * Escalate unresolved accounts to management as needed * Provide excellent customer service while maintaining professionalism and confidentiality * Ensure compliance with company policies and applicable collection regulations We Offer… * Variety of Schedules (Schedule may include nights, weekends, and holidays) * Four-week quality Training Program that will equip you with the skills and knowledge to be successful. Must be available to attend training Mon - Fri from 9am - 6pm EST * Gamification methods to measure performance and increase engagement virtually * Great pay and incentives ($18 hour plus 3% sales commission) * 401(k) plan with company match, employee stock purchase plan Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro?
    $18 hourly 60d+ ago
  • Remote OCCC Sales Supervisor

    Orkin, LLC 3.7company rating

    Indiana, PA jobs

    Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That's backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros It's a role that combines your competitive drive and your desire to be part of a talented team. You'll have the ability to maximize your financial potential with high-performance sales skills and contribute to the overall success of the business. Not to mention, you'll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. With our training program, you'll receive all the tools you need to succeed. Plus, if there's one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Sales Supervisor are key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. You will… * Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries * Conduct regular team meetings to improve skills, share best practices and deliver key communications. * Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies. * Work directly with other supervisors to ensure reliability and teamwork for the department. * Exercise consistent independent judgment and discretion in matters of significance. * Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions. * Support the continued growth of the Sales department through continuous process improvement initiatives * Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan * Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals We Offer… * A Competitive Compensation package with bonus potential * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro? Qualifications What's required * High School/GED * 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment * 2-4 years of experience leading a remote team * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via ****************** What you'll need * Excellent interpersonal and communication skills * Demonstrated ability to prioritize tasks and manage time efficiently * Proficient in Microsoft Office * Comfortable working in a high-volume role * Basic computer skills in various software and web-based applications * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What's required * High School/GED * 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment * 2-4 years of experience leading a remote team * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via ****************** What you'll need * Excellent interpersonal and communication skills * Demonstrated ability to prioritize tasks and manage time efficiently * Proficient in Microsoft Office * Comfortable working in a high-volume role * Basic computer skills in various software and web-based applications * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Sales Supervisor are key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. You will… * Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries * Conduct regular team meetings to improve skills, share best practices and deliver key communications. * Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies. * Work directly with other supervisors to ensure reliability and teamwork for the department. * Exercise consistent independent judgment and discretion in matters of significance. * Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions. * Support the continued growth of the Sales department through continuous process improvement initiatives * Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan * Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals We Offer… * A Competitive Compensation package with bonus potential * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin Pest Control is a global residential and business service provider * Consecutive years of improved earnings with over 2 million customers * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro?
    $39k-53k yearly est. 37d ago

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