Terranea Resort jobs in Rancho Palos Verdes, CA - 125 jobs

The Engineering Painter 3 is responsible for the repair, maintenance, upkeep and replacement of the property's cosmetic materials (interior/exterior painting, patching of woodwork and furniture refinishing), in accordance with resort standards and will also assist in other areas of Engineering as assigned. Responsibilities Maintain complete knowledge of and comply with all departmental policies/services procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Maintain positive guest relations at all times. Anticipate guests' needs, respond promptly and acknowledge all guest, however busy and whatever time of day Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organize of assigned work areas. Receive daily work assignments from Paint Supervisor and review priorities and special projects. Organize materials, tools and equipment to perform daily assignments. Maintain time lines and work schedule in accordance with the preventive maintenance programs. Check work orders and “Night Report Log” for any problems. Make rounds checking these problem area; note any touch-up needs or/and safety concerns in the resort Supervise the work schedule in accordance with preventive maintenance program in rooms, coordinating with the Executive Housekeeper and Front Desk Office Manager. Supervise and maintain par stock levels of standard paint, brushes, wallpapers, stains, sign lettering and other supplies. Communicate requisition needs to Director of Engineering/ Operations Manager. Assist with selection, training, supervision, development, discipline and counseling of staff in accordance with departmental and company policies and procedures. Assist in utilization of on-line work order systems and distribute work flow in the most efficient manner. Maintain inventory of parts, supplies, tools, and materials for the department Support and assure compliance with all company and departmental policies and procedures. Support and assure compliance of all local, state, and federal regulations, Assist with the implementation of Destination Earth Policies and practices. Assist with the implementation of safety programs Attend staff meetings if/when requested. Perform any necessary repairs or maintenance as required or assigned. Execute Performance Evaluations for associates Perform Risk Management duties as assigned or required Conduct self as a resource for all departments of the resort Maintain a professional image at all times. Maintain cleanliness and integrity of mechanical areas, shops, tool carts and tools Perform special projects as assigned by the Paint Supervisor and the Chief Engineer Available for emergency contact. Available to work any shift as deemed necessary by the Paint Supervisor and the Chief Engineer Perform other duties and responsibilities as assigned or required Maintain cleanliness and organization of the work areas to include: Inventories Requisitions (receipt and storage) Trash Removal and clean up Ensure Security of any assigned keys and beeper. Initiate cost estimates of labor and material required for specific projects. Complete all paperwork and closing duties before leaving and review status of assignments and any follow-up actions with the Manager. Additional Duties & Responsibilities: Exert physical effort in transporting equipment (30lbs to 60lbs). Endure various physical movements throughout the work areas. Qualifications 1 years' experience as a commercial / residential painter Knowledge of at least 2 professions within the trade Working knowledge of different types of paint and their application Knowledge of stucco repair Knowledge of the use and application of wall covering (wallpaper, vinyl coverings, etc.) Knowledge of drywall and taping Knowledge of tile Assist with stain and finishes projects Knowledge of all tools and equipment respective to job functions. Ability to interpret manufacturer's literature for installations preparation, use and upkeep of various materials and products used throughout the property. Knowledge of proper chemical handling and disposal. Compensation: Base Pay Start Rate: $25/Hr. We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for supporting the serving staff, ensuring prompt service and overseeing the cleanliness and general upkeep of the restaurant, patio and bar areas during serving hours. The utility person combines the position of Food Expeditor, Food and Beverage Busser/Barback. Your responsibilities will include but are not limited to; washing and polishing glassware, clearing plates and glassware, wiping tables, garnish preparation and changing keg beers. You will communicate orders and information between the front of house and back of house, making sure that food is cooked in the right order, quickly, and presented to the customer as beautifully as possible. The utility person will make sure the orders are being cooked in a timely fashion, so that all orders for a table are ready at the same time and make sure that once the food is cooked, you run the food to the table while it's warm and ready. You will also be required to assist and support servers to ensure prompt service and guests' satisfaction. Responsibilities Welcome and acknowledge all guests according to company standards Set up kitchen work station to assist Chef on expediting food Be able to take instruction from the Chef working the line Assure all items are delivered and prepared as orders are requested to guest specifications Consistently keep the restaurant organized and clean Maintain cleanliness of work areas, china, glass, etc., throughout the day Ensure uniform and personal appearance are clean and professional Have knowledge of and understand the food menus Deliver and serve food entrees to the guest Set up umbrellas for lunch service and heaters/propane tanks for dinner service Complete closing duties, including restocking items, etc. Anticipate and address guests` service needs Ensure adherence to quality expectations and standards Speak with others using clear and professional language Perform other reasonable job duties as requested by Supervisors Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance Additional Duties & Responsibilities: Adhere to departmental policies and procedures Effectively communicate with peers, management, line and front of the house employees Perform related duties as required Qualifications Energetic, enthusiastic and motivational individual Must be able to speak and comprehend English Ability to implement and uphold service standards Ability to prioritize and organize work assignments Ability to interact with all associates and guests of the resort Must be able to stand or walk for long periods of time Experience, Education, & Licensure: Must have valid Food Handler's Card/Certificate High School diploma preferred Compensation Base Pay Start Rate: $17.08/Hr. We offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

The Safety & Security Officer is responsible for the overall security of hotel guests and assets, and is responsible for monitoring assigned patrol areas. Responsibilities Patrol the property as required and ensure the security of hotel guests and assets. Act as property first responder to alarms, medical calls, etc. maintain absolute confidentiality on sensitive issues. Conduct detailed internal investigations into incidents, and provide detailed, objective reports for each shift or incident. Detect and resolve immediate safety issues; respond to the scene of an incident and act as an emergency first responder if required. Maintain accurate notes and log information as required; ensure that all pass-on information is communicated to the next shift. Other duties as assigned. Additional Duties & Responsibilities: Maintain the company image and vision statement. Make optimal use of financial resources. Participate in ongoing training and encourage the personal development of all associates. Continuous evaluation and improvement of the operations. To be an integral part of the development of future company projects. To provide an exceptional guest experience. Qualifications Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities Must possess required valid professional credentials (if required by state or local regulations) Valid certification in CPR/AED and first aid, or the ability to obtain certification Valid Driver's License and satisfactory driving background/criminal history record Effective communication skills in English Experience, Education, & Licensure: Must possess required valid professional credentials (if required by state or local regulations) Valid certification in CPR/AED and first aid, or the ability to obtain certification Valid Driver's License and satisfactory driving background/criminal history record Compensation Base Pay Start Rate: $23/ Hr We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! #LI-KR1

The Reservations Sales Agent (On Site) will handle high volume phone calls, manual tracking reports, detailing downloaded reservations from central reservations and insure customer satisfaction. Responsibilities Answer incoming calls in less than three rings in a professional demeanor following resort quality standards and adhering to the Aspire Reservations Sales Funnel to achieve an 90% or higher score on all sales calls, convert the caller to a booking and generate the highest revenue possible. This includes offering and booking ancillary revenue. Process internal reservations requests, call backs, e-mails and faxes. Input reservations and revisions from direct phone bookings, SynXis (booking engine) and other third party sites into property management system in a timely manner to resort established standards. Provide notes and comments regarding guest stays in property management system, noting special needs and requests to ensure a smooth registration upon arrival at the front desk. Ensure proper booking information is recorded for each reservation and according to resort standards. Conduct pre-arrival calls and assist guests with any pre-arrival requests and anticipate needs for ancillary bookings. Conduct outbound calls to past guests to secure future reservations. Greet guests upon arrival if requested. Resolve guest complaints and requests related to room and billing issues. Collect and process deposits and final payments for confirmed bookings. Print reports and traces to audit reservations and ensure a satisfactory guest experience. Complete “call arounds” to resort's competitive hotels on a weekly basis to help insure accurate rate positioning and opportunities within our market. Keep current with all communication and departmental changes. Participate in department projects. Attend and participate in monthly reservations meetings. Participate in Aspire sales training programs. Input rooming lists accurately per the instructions of the Group Rooms Coordinator, insuring that name spelling, billing, dates, and specific requests are accurate. Maintain positive relationship with travel agents and wholesalers, especially those operating locally. Assist in recognizing and maintaining relationships with repeat guests and top producing travel agents. Assist sales department when necessary and maintain communication regarding groups and special offers. Serve as backup to the front desk, guest relations, and call center when needed. Maintain a neat, clean, and safe work environment. Additional Duties & Responsibilities: Achieve a monthly conversion (sales) on a team basis of 50% or higher. To offer alternative options to our guest when the hotel is fully committed; extend the courtesy of a wait list or provide guests with alternative dates and locations. Input our source codes & market segments accurately when making reservations. Always work with a professional, positive and friendly attitude towards one's co-workers and provide assistance with needs. Recognize repeat guests when booking reservations. Qualifications Speak English clearly with poise and confidence using correct English and a well-modulated voice. Listen carefully and be able to read and understand instructions, safety rules, etc. Write professionally with correct grammar and punctuation to correspond with clients and colleagues. Adequately position Terranea Resort to sell rooms and amenities. Use personal judgment and specializes knowledge to give information to people. Analyze and interpret established policies. Change activity frequently and cope with interruptions. Accept full responsibility for managing an activity. Able to type 35 w.p.m. Experience, Education, & Licensure: Prior customer service experience required. Required High School Diploma or GED. Bi-lingual speech capabilities preferred Compensation Base Pay Start Rate: $22.51/Hr. We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. We have paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! #LI-Onsite

The Senior Leisure Sales Manager is entrusted with cultivating and sustaining robust relationships with key stakeholders, including travel advisors, agency owners, consortia program managers, and influencers. This role plays a pivotal part in shaping the strategic vision and ensuring the successful execution of leisure room sales for a portfolio encompassing 582 guest rooms, suites, casitas, villas, and bungalows. The manager will focus on a diverse range of primary market segments, including Retail, Consortia, Wholesale/FIT, and emerging discount channels such as online travel agencies, private auction platforms, and other evolving digital sales outlets. This position required an on-property presence, where the Sr. Leisure Sales Manager will engage directly with clients and VIPs, conducting property tours and overseeing every aspect of the guest experience. Additionally, the role involves extensive travel and entertainment responsibilities, reflecting the dynamic and hands-on nature of the position. Responsibilities Develop and maintain positive relationships with travel advisors, agency owners, consortia program managers and influencers. Identify opportunities to grow business and expand market share or RevPar Index growth. Must be available to travel 1 - 2 time per month, or as required by business demands both on a domestic and international basis. Must be able to give presentations to large groups in-person and virtually. Attend industry networking events to cultivate relationships and gather market insights, providing detailed reports and strategic recommendations to senior leadership. Represent the property at high-profile industry conferences, trade shows, and luxury events, showcasing leadership in the market. Draft newsletters, e-blasts as well as organize direct mail and other marketing pieces. Conduct property tours and exhibit property knowledge. Respond promptly to all client inquiries with personalized communications, including customized proposals and itineraries, while ensuring consistent follow-up to nurture relationships and move opportunities through the sales pipeline Leverage in-house reporting tools to monitor and analyze travel agent and wholesale booking performance, identifying trends, opportunities, and areas for strategic improvement Proactively conduct outbound sales calls and maintain detailed tracking of all sales activities to support pipeline development and revenue generation Ensure alignment between sales efforts and operational capabilities to exceed client expectations and deliver exceptional experiences. Must have current knowledge of competitive set and product knowledge of surrounding area and activities, and destinations throughout North America. Additional Duties & Responsibilities: Forward all potential resort sales leads to relevant departments such as Group and Catering leads. Maintain logs for arrivals and sites. Maintain leisure database. Attend meetings as a representative of the Leisure Sales department. Develop both short and long terms goals relating to interpersonal development and departmental improvement. Train, coach, and develop leisure coordinators and managers. Provide timely guest feedback to revenue leaders and operations. Receive and handle guest complaints and ensure corrective action is taken. Collaborate cross-functionally with departments such as Accounting, Front Desk, Concierge, and Housekeeping to resolve billing and commission matters and to ensure seamless, personalized service for clients and guests. Promptly answer incoming calls within three rings, delivering a polished, service-oriented experience that aligns with resort quality standards; maximize conversion by securing bookings and driving ancillary revenue through strategic upselling. Ensure proper booking information is recorded for each reservation and according to resort standards. Conduct pre-arrival calls and assist guests with any pre-arrival requests and anticipate needs for ancillary bookings. Greet guests upon arrival if appropriate. Keep current with all communication and departmental changes. Support various departmental operations as needed, including room preparations, deliveries, luggage assistance, lobby support, associate events, and off-property functions to ensure seamless guest and team experiences. Maintain a neat, clean, and safe work environment. Qualifications Speak English clearly with poise and confidence using correct English with a well-modulated voice. Write professionally with correct grammar and punctuation to correspond with clients and colleagues. Be fair to all team members. Read, interpret, and create business records and statistical reports. Use mathematical skills to interpret financial information. Understand the government regulations covering business operation. Make business decisions based on production reports and similar facts. Plan and organize the work of others. Knowledge of the luxury travel trade industry is essential. Experience in strategic account management methods, as well as, advanced business planning acumen. Possesses an extensive network of travel industry contacts. Ability to work under stressful conditions and balance multiple commitments simultaneously. Strong customer service aptitude. Understanding of budgetary and fiscal responsibility within the department. Familiarity with all operational areas of the resort. Excellent written and verbal communication skills and the ability to utilize them effectively in English with guests, peers and associates. Experience, Education, & Licensure: College graduate or equivalent industry experience. Minimum 5 years of progressive experience in luxury leisure sales, with a demonstrated track record of cultivating high-value client relationships, leading strategic sales initiatives, and consistently exceeding revenue targets across key market segments such as Consortia, Wholesale/FIT, and Luxury Retail at a 4 or 5 star property. Maintain a professional appearance in accordance with resort standards to uphold the brand image and guest expectations. Must be proficient in Microsoft Word, Excel, Outlook and PowerPoint. Experience with Opera PMS and Agency360 is desirable. Compensation Base Pay Start Rate: $95,000/Yr. - $115,000/Yr We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! #LI-KR1 #LI-Onsite

The Conference Concierge is responsible for the organization and filing for the Banquet Department as well as typing of letters and correspondence for the Department. This position also entails operations involved in the Business Service Center. Including typing, assistance with computer, faxing, shipping of boxes and packages for the guests and all billing as a result of services rendered. Responsibilities Utilize departmental communications. This includes following proper procedures for radio, paging, cellular phone and office phone use. Read, process, and file banquet event orders, resumes, and AV material on a daily basis. Assist Clients with faxes, copying, computer needs, internet access, and shipping needs. Complete Business Center billing correctly. Follow all Resort and Department guidelines. Act as liaison between the guest and the hotel in orchestrating a successful guest experience while displaying a professional attitude and welcoming personality. Assist all guests with any business center requests. Assist Director of Banquets with any administrative needs. Maintain hotel standards required regarding the business center, hotel or food & beverage. Take ownership of the floor ensuring that all guests have an exceptional experience. Utilizing the BEO's, check all meeting space in use that day to ensure the room is set per the guest's specifications. This inspection includes cleanliness and overall appearance. Ensure all rooms have the appropriate door signage and lobby has correct room postings. Take action where needed. Report any deficiencies to the Director of Banquets Prepare monthly PO for all business center and meeting toolbox needs. Other duties as assigned by the Director of Banquets Additional Duties & Responsibilities: Assist the guest with any challenges that may arise. Assist the guests with any requests they may have Contact the appropriate hotel department and follow up to ensure the challenge is resolved. Communicate any changes to the appropriate hotel department, such as lunch requests, room set-ups, meeting times. Assist the Director of Banquets with BEO's, resumes, welcome packets, amenity forms and site visits. Assist guest with computer needs, nametags, table tents, conference dining table tags, and menu description cards. Ensure all copier, fax machines, and computers for the business center are in good working order. Qualifications Compute basic arithmetic. Fluency in English both verbally and non-verbally. Provide legible communication and directions. Ability to: perform job functions with attention to detail, speed and accuracy prioritize and organize be a clear thinker, remaining calm and resolving problems using good judgment follow directions thoroughly understand guest's service needs work cohesively with co-workers as part of a team work with minimal supervision maintain confidentiality of guest information and pertinent hotel data Experience, Education, & Licensure: High school graduate or equivalent vocational training certificate. Compensation: Base Pay Start Rate: $26.65 We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications. Direct, train and monitor performance of Line Cooks. Maintain organization, cleanliness and sanitation of work areas and equipment. Responsibilities Assist with inventories as scheduled. Assist in plating up Banquet hot meals as assigned. Follow maintenance program and cleaning schedule. Perform duties in other areas of Kitchen as assigned. Work at off premise functions. Research new menu items. Attend designated meetings; Demonstrate leadership qualities. Additional Duties & Responsibilities: Maintain the company image and vision statement. Make optimal use of financial resources. Participate in ongoing training and encourage the personal development of all associates. Continuous evaluation and improvement of the operations. To be an integral part of the development of future company projects. To provide an exceptional guest experience. Qualifications Ability to work all stations on the line Fluency in English in verbal and non-verbal Compute basic arithmetic Provide legible communication Comprehend and follow recipes Expand/Condense recipes The Ability to: Perform job functions with attention to detail, speed and accuracy. prioritize and organize Be a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly Follow directions thoroughly. Understand guest's service needs. work cohesively with co-workers as part of a team work with minimal supervision maintain confidentiality of guest information and pertinent Hotel data direct performance of staff and follow up with corrections when needed Previous supervisory experience Previously worked with all products and food ingredients involved. Artistic talent Ability to input and access information in the property management system/computers/point of sales system Previous guest relations training Exert physical effort in transporting 50 pounds Endure various physical movements throughout the work areas. Remain in stationary position for 4 to 6 hours throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding. Experience, Education, & Licensure: 5 years' experience as a Line Cook at a quality style Hotel or Restaurant. Food handlers certificate High school diploma or equivalent vocational training certificate Certification of Culinary training or apprenticeship Compensation: Base Pay Start Rate: $25.88/Hour We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

Knowledge of and experience in building maintenance to include; plumbing, electrical, painting, carpentry repairs, heating and air-conditioning operation and maintenance, knowledge of the proper use of hand and power tools. Responsibilities Must participate in the preventive maintenance program and be completely familiar with its purpose and machinery involved Must be able to climb ladders, be in good physical condition, use all tools in safe manner, and follow and promote company safety rules Maintenance Mechanics are responsible for actual corrections of any hazardous conditions throughout the hotel. It is a good practice for maintenance mechanics to do their own inspections throughout the entire hotel and plan their activities based on them, report the findings to the Engineering Department Maintenance mechanics are members of the Fire and Emergency Rescue Team; consequently they must learn their duties and responsibilities Maintenance mechanics as well as the other members of the Engineering staff are responsible for housekeeping and cosmetics of all areas supervised by the Engineering Department Additional Duties & Responsibilities: Participate in departmental problem solving teams Qualifications Communicate in English with hotel guest, visitors and staff to their understanding Provide legible communication Compute mathematical calculations Perform basic plumbing and HVAC techniques Properly and safely use hand and power tools Perform job functions with minimal supervision Think clearly under high pressure or emergency situations Adapt to priority changes of work flow or requirements Work cohesively as a team member Work in and around the public in a positive and professional manner Experience, Education, & Licensure: High School graduate or G.E.D. and vocational/technical background Valid Vehicle Operators License Trade school or apprenticeship in general maintenance 2+ years of hotel engineering/maintenance experience Compensation: Base Pay Start Rate: $27.50/Hr. We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! #LI-KR1

We are seeking an experienced massage therapist (full time) with a passion for wellness, exceptional service, and a commitment to delivering an unparalleled guest experience. Responsibilities Perform spa treatment services as outlined in spa treatment protocols Demonstrate a high level of guest service Participate in all spa treatment and service training programs Assist guests with home care program and products Communicate effectively with peers, management, line and front of the house employees Be courteous to all guests and coworkers Regularly attend meetings (including): daily communication, service, weekly staff meeting, monthly department meetings Maintain all sanitation and HACCP documentation in accordance California & DH&R health codes Practice effective listening (seek to understand) Perform related duties as required Perform duties in a safe manner, routinely observing all safety procedures. Report accidents and injuries in a timely manner Be responsible for the cleanliness of the immediate work area as well as the general property Stock and restock treatment rooms with necessary supplies Additional Duties & Responsibilities: Maintain the company image and vision statement. Make optimal use of financial resources. Participate in ongoing training and encourage the personal development of all associates To provide an exceptional guest experience Qualifications Must be able to speak, comprehend, read, and write English Must have strong customer service skills Must have strong written and verbal communication skills Must possess ability to implement and uphold high service standards Must have ability to interact with all associates and resort guests Must have ability to perform well in stressful, high-pressure situations Must be able to stand or walk for long periods of time Experience, Education, & Licensure: A high school diploma is required Certificate of completion from recognized massage program (minimum of 500 hours) State of California Massage License Passing of MBLEX or NCBTMB test, per California Massage License Requirements. Miscellaneous Skills: Comprehension of SPASOFT software Compensation: Base Pay Start Rate: $16.90/Hr. We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

Process all soiled hotel bed linens, terry and food and beverages linens by operating all laundry/dry cleaning machinery in accordance to hotel`s standards. Keeping wash area clean at all times. Responsibilities Maintain complete knowledge of and comply with all departmental policies / service procedures / standards. Respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guest`s needs. Maintain positive guest relations at all times. Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, satisfaction and organization of assigned work areas. Use cleaning chemicals according to OSHA regulations and hotel requirements. Adhere to all Health department, sanitation and safety regulations. Set up and organize work station with designated supplies and equipment; replenish as needed throughout the shift. Monitor usage of chemical and water to maximize consumption. Separate soiled bed linen/terry/food and beverage table line; bundle and document amounts of each bundle. Sort all stained /damaged items and determined status for rewash and discards; maintain continuous inventory of discards items. Remove all debris on floors after each sorting. Weight each bundle of soiled linen; place designated weights in the laundry machines. Operate all laundry machines and add designated chemicals in accordance with specified amounts, times and temperatures for the particular items to be washed. Removed washed articles form the washing machine, when the cycle is complete. Inspect cleanliness and place in clean carts. Transport cart of washed linen to dryers and place in dryer's accordance to load size. Set Dryers to designated times and temperatures for the particular articles to be dried. Remove articles from dryer when cycle is complete and place in clean linen carts. Transport cart to proper work area for finishing. Operate the folder and ironing machine. Check the cleanliness and condition of articles while processing through the machines; separate damaged/stain articles. Fold clean articles and stack into designated amounts by type and size. Place stack in specified areas for distribution. Issue clean table linens and service towels / rags to Food and Beverage personnel. Document and process guests request for laundry, Dry clean and pressing of garments, hotel uniforms and designated management garments. Operate dry cleaning equipment and use specified chemicals. Process and finish garments according to garments labels. Separate stained/damaged hotel uniforms and determine status of repair, re-cleaning or discard; maintain continuous inventory of discards uniforms. Maintain accurate poundage records of dry cleaning and laundry. Report faulty equipment, damaged garments/linen, shortages, maintenance needs, safety hazards and problems to supervisor. Remove lint and debris from dryer filters and change filters. Transport trash containers to dumpster; empty and clean accordingly Adhere to recycling procedures. Breakdown and clean work areas/equipment. Use designated chemicals, supplies and equipment to clean laundry room floor. Restock chemicals for next shift as assigned. Qualifications Fluency in English both verbal and non-verbal. Ability to count. Ability to: Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgement. Follows directions thoroughly. Understands guests service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Experience, Education, & Licensure: High School Diploma or equivalent. 1 year of experience. Compensation: Base Pay Start Rate: $21.63/Hr. We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! #LI-DNP

The Housekeeping Coordinator will provide clerical/secretarial and administrative support for the Housekeeping department, including dictation, typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental records/logs. Responsibilities Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain knowledge of: All hotel services/features and hours of operation. All guest room layouts, bed types, décor, appointments, amenities, locations, numbers/names. Housekeeping services available for guests. Available laundry/dry cleaning services and hours of operation. Access all functions of computer. Properly open and close the department, by creating and changing assignments as needed. Set up work station with necessary supplies and resource materials. Complete supply requisitions and submit to Manager; stock office supplies upon receipt. Print designated reports and distribute accordingly. Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted. Communicate departmental and guest needs as they arise with respective Housekeeping personnel by beeper/radio. Answer Housekeeping telephone. Document all guest requests for Housekeeping items/services and assign to respective personnel/departments for completion. Follow up on guest satisfaction. Issue Housekeeping items to Assistant Housekeepers for delivery to guest rooms. Follow up on return of items. Establish and maintain filing procedures. Retrieve and distribute departmental mail. Type correspondence and reports as assigned. Prepare employee daily/weekly payroll and submit to manager. Document pertinent information in departmental log book. Review status of incomplete work and follow-up actions with manager before leaving. Additional Duties & Responsibilities: Assist in other areas of Housekeeping as assigned. Assist in inventory of Housekeeping supplies as assigned. Attend designated meetings, take minutes, transcribe and distribute. Qualifications Fluency in English both verbal and non-verbal. Ability to: Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgement. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Familiarity with preparing statistical reports. Previous guest relations training. Ability to input and access information in the property management system/computers. Exert physical effort in transporting boxes, carts, linen (150 pounds) to different areas of the resort. Endure various physical movements throughout the work areas. Remain in stationary position for 8 hours throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding. Experience, Education, & Licensure: College degree preferred, not required. Compute mathematical calculations. Supervisory experience preferred Previous experience in hospitality industry, preferably in Housekeeping. Fluency in a second language, preferably Spanish. Compensation Base Pay Start Rate: $25.50 / hr. We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! #LI-KR1

The Food & Beverage Manager is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals. The Food & Beverage Manager will assist in maintaining the Forbes Standards. The Food & Beverage Manager shall strive to provide exceptional service to both internal and external guests at all times. The Food & Beverage Manager will be responsible for exemplifying the Terranea Resort Culture as well as promoting Terranea Resort as both the Destination and Employer of Choice! Responsibilities Maintains a commitment to customer service and guest satisfaction Leads and supervises the outlets team Prepares forecasts and reports and assists in the development of the food & beverage budget Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations Takes initiative to develop and execute new promotions, events, etc. Conducts monthly staff meetings to include ongoing training and safety classes Responsible for daily report input and log book entries Works with culinary to develop new food menus responsive of the local market Enforces high standards of hygiene and sanitation within the outlets Tracks payroll and revenue daily Ensures the security of monies, credit and financial transactions Establishes par levels for supplies and equipment Supervises the performance, attendance, attitudes, appearance and conduct of team Manages timely completion of performance appraisals Monitors time punches in Timesaver, ensuring accurate payroll for all associates Monitors and maintains the outlets' systems and equipment to ensure their optimum performance Develops and implements controls for expense management Implements strategies to continually improve revenues Assists with the development, training and inspiration of outlets staff for promotion Provides prompt follow-up to all guest concerns Assists the Director of Food & Beverage with the design and implementation of training programs Empowers team to exceed service standards Instills a calm, organized approach in all stressful situations Works with HR to recruit and hire staff Completes all proper new hire and termination paperwork Orders all necessary office supplies and ensures proper stocking levels Maintains a safe and pleasant work environment Ensures cleanliness of outlets' storage rooms Promotes high associate morale Recommends discipline and/or termination when appropriate of team members Takes a proactive approach to coaching and counseling Attends appropriate resort, division and department meetings Resolves guest issues promptly and with great care and effectiveness Maintains a strong knowledge of hospitality trends, especially food & beverage Provides general resort information for guests Utilizes labor management tools to schedule and control labor costs Offers warm and sincere welcome/farewell for all guests of Terranea Resort including use of guest name & good eye contact with each guest Maintains an up to date working knowledge of all resort amenities as well as any special events Interacts with resort staff in a professional manner, assisting other departments with necessary information Up sells other resort services and amenities to guests Always maintains a professional demeanor and attitude Communicates all pertinent information to the outlets team Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor. Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver. Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised. Maintains a professional appearance. Follows all Terranea Resort dress code standards Remains alert, courteous and helpful to the guests and colleagues at all time Performs other duties as assigned Additional Duties & Responsibilities: Works as MOD as assigned. Assists in other F&B venues as needed. Qualifications Must have valid driver's license and meet company driving standards Must be able to read, write and speak English Must have excellent leadership skills Must be a positive example for staff Must be able to work well under pressure Must be able to accurately follow instructions, both verbally and written Must be highly detailed orientated Must have excellent computer skills Must have strong working knowledge of Microsoft Office programs Must be able to work in a fast paced environment Must have excellent listening skills Must possesses excellent communication skills Must be professional in appearance and demeanor Must always ensure a teamwork environment Ability to work a flexible schedule that may include evenings, weekends and holidays Must have the ability to deal effectively and interact well with the guests and associates Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests Experience, Education, & Licensure: High school diploma or equivalent required Two or four year degree in field of choice preferred At least three years supervisory food and beverage experience required Prior Four or Five star experience preferred Must possess valid Food Handler's card Compensation: Base Pay Start Rate: $75,000/Yr. - $90,000/Yr. + Bonus Incentive! We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! #LI-KR1

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Review arrivals noting special requests, blocking rooms as needed. Check in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Verify credit limit report. Monitor room availability throughout the day. Review daily the selling status of the hotel using yield management system. Attend department meeting once a month. Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet. What You Bring High school diploma or general education degree (GED) required. Previous experience in a Front Desk or customer-facing role is preferred. Knowledgeable of immediate area, services, attractions, and events. Flexible schedule, able to work evenings, weekends and holidays. Work well under pressure, dealing with many arrivals and departures within a short period of time. Familiar with hotel systems and operations, and the ability to enter in information accurately. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

Responsible for the ultimate professional guest service. Knowledge of product. Service of all food and beverages to the guests in guest rooms, suites and hospitalities suites. Cleanliness of the entire Room Service area and Hotel tower. Responsibilities Displays a congenial appearance. Adhere to departmental policies and procedures Attend meetings (including): daily communication, service, weekly staff meeting, monthly department meetings Effectively communicate with peers, management, line and front of the house employees Practice effective listening: (seek to understand) Be responsible for the cleanliness of the immediate work area as well as the general property Answer the telephone and have professional and courteous conversations with guests. Answering telephone orders from hotel guests in accordance with Room Service Standards of Service Manual. Suggests additional services. Up sell. Utilize proper procedures and documentation for transactions. Handle all guest checks according to Hotel policy. Ensure Amenities are properly logged in the computer Complete cash turn-in sheets, etc., and distribute accordingly. Assist guests in a friendly, professional manner. Follow directions from Manager at all times. Maintain proper uniform, nametag at all times. Other job related duties as assigned. Assists in maintaining a high degree of sanitation in room service area. Assists staff in any requests and maintains inventory as specified. Assists Servers in set up and side work Additional Duties & Responsibilities To create a personable and extraordinary experience for the guests on the phone To execute and manage the flow of amenities on a daily basis. To leave a lasting impression to each guest on the telephone Maintain the company image and vision statement. Make optimal use of financial resources. Participate in ongoing training and encourage the personal development of all associates. To provide an exceptional guest experience Qualifications Well-spoken and well-dressed with the ability to work well with others Language and ability to read and write with a high degree of effectiveness in English. Ability to perform basic math. Ability to understand the concept of cash handling, making change and counting it back to staff. Prior cash register and cash handling experience preferred but will train. Can multitasks and complete a variety of duties at the same time. Has basic Computer skills to operate the P.O.S. system and Microsoft office products Experience, Education, & Licensure Food Handlers Card High School Education or equivalent. Has minimum 1 yr. of food and beverage experience. Have basic food, wine and liquor knowledge. Compensation Base Pay Start Rate: $17.85/Hr

The Fitness Instructor is responsible for leading fitness classes that will maximize the efficiency of the workout while ensuring proper and safe training with individualized attention and motivation. Responsibilities Adhere to departmental policies and procedures Effectively communicate with peers, management, line and front of the house employees Attend meetings (including): daily communication, service, weekly staff meeting, monthly department meetings Maintain cleanliness throughout fitness area Practice effective listening: (seek to understand) Perform related duties as required Perform duties in a safe manner, routinely observing all safety procedures. Report accidents and injuries in a timely manner Be responsible for the cleanliness of the immediate work area as well as the general property Be attentive to any actions, objects, or conditions that may cause accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions Be courteous to all guests and coworkers Additional Duties & Responsibilities: Conduct individual personal training sessions Monitor and provide instruction (during personal training sessions) on the safe and effective usage of CV and strength training equipment and other athletic areas Provide a high level of personalized attention during personal training sessions Assist in the planning, promotion and evaluation of the Personal Training Program Qualifications To qualify one must possess the ability to be hospitable and work with minimal supervision while performing all job functions that are required which requires multi-tasking and prioritizing. Applicants must have an above average physical fitness level since there is some duties that require constant workload and movement. We are looking for someone who is energetic, enthusiastic and has a strong sense of work ethic. Experience, Education, & Licensure: High School diploma or equivalent preferred. Basic computer skills required. CPR & First Aid certification. Certification from ACE, AFFA, ACSM, NASM, ISSA certification. Compensation: Base Pay Start Rate: $16.90/Hr

Preparing all alcoholic or non-alcoholic beverages for guests Assessing bar customer needs and preferences and be able to make personalized recommendations Stock and maintain bar area to resort and health department standards Provide an exceptional and memorable guest experience Participate in ongoing training for professional development Responsibilities Serve food courses and alcoholic beverages to guests sitting at the bar Set up bar and bar area according to resort standards Cut fruit and prepare garnishes as set by resort standards for service Consistently keep the bar area organized and clean Know all specialty cocktail ingredients and garnishes Participate in updated training for the bar and menu items Be able to follow pouring procedures appropriately; all drink recipes must utilize a jigger for accurate measurement; no deviation from the recipes are allowed. Notify Supervisors immediately of any product shortages or out-of-stock items Have a working knowledge of draft beer systems and how to properly change a keg Answer questions on menu selections and drinks to servers and guests Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability Record all transactions in MICROS system at time of order accurately Check in with guests to ensure satisfaction with each food course and/or beverages Maintain cleanliness of work areas, china, glass, etc., throughout the day Complete closing duties, including restocking items to set par levels, turning off lights, etc. Present physical and accurate check to guests and process payments Ensure uniform and personal appearance are clean and professional Welcome and acknowledge all guests according to resort standards Anticipate and address guests` service needs Speak with others using a clear and professional language Develop and maintain positive working relationships with others and support your team to reach common goals Ensure adherence to quality expectations and standards Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Thank guests with genuine appreciation Perform other reasonable job duties as requested by Supervisors Able to assist Supervisors with inventory Notify manager or supervisor in a timely manner with suspicious ID cards and/or intoxicated guests Proper cash handling of banks Timely transfer of checks for guests being moved to a different section Adhere to departmental policies and procedures Effectively communicate with peers, management, line and front of the house employees Practice effective listening: (seek to understand) Perform related duties as required Be responsible for the cleanliness of the immediate work area as well as the general property Subscribe to proper grooming, dress and uniform standards as set forth by Resort policy Be courteous to all guests and coworkers Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes at their respective outlet Additional Duties & Responsibilities: Adhere to departmental and resort policies and procedures Perform related duties as required or instructed Be responsible for the cleanliness of designated work area as well as the general property Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately Qualifications Energetic, enthusiastic and motivated individual Must be able to speak, comprehend, read, and write English Must have strong communication skills Ability to implement and uphold service standards Ability to prioritize and organize work assignments Ability to interact with all associates and guests of the resort Ability to work well in stressful, high-pressure situations Must be able to stand or walk for long periods of time Must have knowledge of classic cocktails, wines, spirits and beers Experience, Education, & Licensure: High School Diploma or GED Some College experience or Degree Preferred Must be TIPS certified or become certified within 30 days of hire Must have a current Food Handlers card Previous bartending experience in a professional setting is preferred Compensation Base Pay Start Rate $16.90/ Hr. + Tips

The Project Manager will play a vital part in ensuring the owners and developers original resort design concept is kept intact. The position is responsible for managing capital project planning, oversight of all capital projects and special projects, to include, but are not limited to - architectural compliance, selection of vendors/construction partners, projects are within budget and completed in a timely manner. Manage the capital budget ensuring all purchase orders are completed and processed correctly. Develop and maintain professional relationship with all local and state government agencies. Ability to multi-task is paramount since this position will be working on several projects and for several people simultaneously. Department is fast paced and position will require the ability to organize efficiently, manage multiple tasks at the same time and effectively prioritize. While we work as a team, the resort thrives on independent thinkers who are self-reliant, self motivated, flexible, detail-oriented, and not afraid to ask questions, research information, create procedures, make suggestions and become an integral part of the team. Responsibilities Maintain complete knowledge of and comply with all capital projects policies, procedures, standards. Maintain complete knowledge of and comply with all operational purchasing policies, procedures, standards. Oversight of FF&E par levels and necessary supplies. Conduct “bidding” process for projects, review contracts, identify spec'd products, etc. Maintain all contractors and vendors insurance/ liability documents and contact information. Maintain all necessary reference books and manuals as required. Obtains purchase order bids for each item required. Monitor completion of project purchase orders submitted. Oversee FF&E attic stock inventory control program. Maintain working knowledge of all environmental and safety federal, state, local laws, codes and regulations. Liaison with governmental agencies and manage procurement and compliance with entitlements, permits, inspections, notices and other requirements. Effectively manage and track Coastal Commission Environmental Impact Reports. Support Engineering and other Departments where necessary. Additional Duties & Responsibilities: Drive the technology upgrades for BAS and IT related engineering projects. Alignment with Property Mission and Core Values. Model the property/company core values and other expected leadership attributes. Maintain a professional image at all times. Act as a resource for all departments of the Hotel / Resort. Maintain accurate records for all areas of responsibility. Perform other duties as assigned by President. Maintain property key schedules and records. Direct ADA compliance efforts of the property. Direct maintenance of Telecom related systems. Follow all Safety Policies and Procedures. Qualifications Degree in Architecture or Architectural Engineering, preferred. Minimum of 5 years' experience in managing capital projects in the hotel or restaurant field. Excellent mathematical, planning and organizational skills including office procedures, filing systems. Strong PC skills, especially current Windows, Word, Excel, PowerPoint and Outlook. Proven command of the English language, both oral and written. Excellent telephone etiquette and procedures. Handles responsibility and pressure and has a curious attitude towards "stretching" abilities within the department. Ability to use independent, analytical judgment and demonstrate creative problem-solving for assistance with capital project management. Team player and enjoys contact with the public. Strong background with budgets, financial reports and schedules. Experience, Education, & Licensure: Skilled in problem solving; the ability to identify the problem and work through it. Engineering and related experience is required. Customer service experience required. Financial management of HOA and mixed use Resort budgets. Seasoned trainer, able to provide “hands-on” instructions on a wide variety of topics, equipment and systems. Supervisory experience required. Ability to effectively use a multi meter in troubleshooting electrical systems. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have a potential of risk to your health or safety. The following is a list of some of the devices required. This is only a sample list and is not to be all-inclusive due to the nature of the work conductive to the Engineering Department. Back support belts, protective gloves, eye protection, breathing protection, hearing protection, lock-out/tag-out protection and any other equipment as necessary to provide a safe working environment. Associates will be trained as to the use and care of any and all required PPE equipment. All work duties conducted by Engineering personnel will be evaluated and regularly scheduled training and refresher training will be conducted as required by law. Must be able to read, write and understand English Miscellaneous Skills: Computer software knowledge required. Proficient on excel spreadsheets Strong PC skills with an emphasis on Excel and industry R&M systems (online work order systems, etc.). HOTSOS tm or equivalent CMMS (Computerized Maintenance Management Software) and accounting experience related to Engineering operations. In depth Mechanical systems operations and repairs. Building systems operations and repairs. Life Safety Systems operations. Building code requirements. Must be able to troubleshoot electrical and mechanical system problems. Must have extensive working knowledge of building systems to include but not limited to; HVAC, electrical, plumbing, refrigeration, roofs, building finishes, mechanical operations, energy management and Preventative Maintenance Programs. Experience with BlueBeam, Preferred. Compensation Base Pay Start Rate: $125,000 - $150,000 + Bonus Incentive! We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. We have paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! #LI-KR1

Primary responsibility is to assist the Spa Director in providing leadership, direction and supervision of staff in the daily operations of the Spa, including, but not limited to, massage therapists, aestheticians, and salon. They will assist in overseeing the coordination of all providers, be directly involved in scheduling, as well as product inventory and ordering. The position will directly supervise: massage therapists and aestheticians, while also assisting in providing consistent leadership to the Salon, Spa coordinator and Attendant team. Responsibilities Full working knowledge of spa, wellness and fitness treatments/programs. Be aware of advancements in the field and be involved in making decisions on new treatments and products that will continue to make the Spa a showcase feature. Understand and be well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. Maintain base knowledge of financial planning, forecast, labor, and payroll for areas of responsibility. An understanding and ability to assist and help in each department of the Spa. Be an active member of the spa management team. Effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Provide leadership to all spa coordinators, spa and pool attendants, and salon service providers, including hair stylists and nail technicians. Staffing: Ability to interview and select excellent staff to create a leading service and treatment presentation. Motivation of staff to perform at their highest abilities. Responsible for performance evaluations and disciplinary procedures. Disseminate daily information regarding VIP's, group activities, operational issues and general news to appropriate staff. Responsible for scheduling, timesaver edits, and payroll for all direct reports including spa coordinators, spa and pool attendants and salon providers. Hold Spa meetings and trainings as necessary. Orientation and training of new staff members. Budget: Daily/weekly and monthly budget management. Maintain guidelines of budget and forecast. Develop and uphold retail sales process and goals for at- home care for all service providers. Assist spa retail coordinator with retail products needed to order to ensure a never-out philosophy. Utilize systems in place to check retail sales for each salon provider to ensure they are meeting targets. Manage ordering and inventory process for salon professional supplies/products, guest supplies, and linen to capture full revenue potentials and ensure a successful spa operation. Must be able to develop and maintain a relationship with vendors and various individuals/groups to ensure maximum success of the spa and resort. Ability to answer phones and assist guests at desk holding a desk shift if needed. In addition, ability to troubleshoot any scheduling issues on the spot. Ability to give a tour to a guest or to a VIP. Oversee and understand the spa reservations pickup on an ongoing basis as well as communicate directly and regularly with the spa group sales coordinator in order to maintain proper staffing levels in SpaSoft. Changing provider schedules as necessary to maximize daily revenues in accordance with the budgetary guidelines. Maintain operating standards as outlined in divisions SOP guidelines as well as following Five Star/Diamond standards. Read and write SOP's and follow guidelines. Update as needed. Ensure staff understanding and compliance. Maintain all standards such as uniform, retail, protocols, and all other with the highest integrity not only in the spa but around the resort and to/from your car. Be an example to the staff. Ensure staff compliance. Do daily walkthrough paying attention to the "details" and assuring impeccable cleanliness. Immediately notify Engineering of any maintenance or repair needs. Notify night cleaners of any cleanliness issues. Ability to execute all services on the menu where a license to perform is possessed. Uphold integrity of all salon services with staff. Attend the following meetings as required, but not limited to: Daily line-ups, Departmental, Pre-cons, Division, Weekly staff meeting. Perform Special projects or assignments as assigned by Spa Director or Hotel Management. A spirit of teamwork. Willingly accepts additional responsibilities and tasks. Communicate needs and ideas to upper management. Instill a sense of safety and awareness within staff. Oversee the upkeep of the safety and MSDS binders for massage and esthetics. Qualifications Ability to multi-task, prioritize, and organize work assignments and special projects. Ability to compute basic mathematical calculations. Ability to decipher various reports. May need to create reports upon request. Weekend availability. Schedule for this position is not set. Must be able to flex schedule based on business demands. Strong communication skills and proven leadership qualities. Ability to evaluate performance of staff and follow up with corrections where needed. Must have strong customer service skills. Ability to deal with problems involving clients and operational issues maintaining a positive attitude. Must have ability to prioritize and organize work assignments. Must be able to work effectively in stressful, high-pressure situations. Experience, Education, & Licensure Minimum two years' experience in a Spa environment and cumulative experience with different services performed in a salon/spa. Minimum two years' experience in a management or leadership position. Combination of education equivalent to graduation from high school (High school diploma/GED) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. College education preferred. C.P.R. certification, Management training program and computer training preferred. Cosmetology License or Massage therapist license from the State of California preferred, but not mandatory. Compensation Base Pay Start Rate: $70,304 - $77,500/Yr + Bonus Incentive We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! #LI-KR1

Responsible for the ultimate professional guest service. Knowledge of product. Service of all food and beverages to the guests. Cleanliness of the entire Coffee shop area, inside and out. Responsibilities Displays a congenial appearance. Adhere to departmental policies and procedures Attend meetings (including): daily communication, service, weekly staff meeting, monthly department meetings Effectively communicate with peers, management, line and front of the house employees Practice effective listening: (seek to understand) Be responsible for the cleanliness of the immediate work area as well as the general property Do not sleep on duty Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook Ensure that all guests are greeted in a timely, friendly, and professional manner. Ensure all service standards are complied with as described in the server training manual. Food, wine and liquor knowledge is preferred Brews coffee and tea and fills containers with requested beverages Wraps menu items, such as sandwiches, hot entrees, and desserts as well as assists the pastry department with wrapping retail items for sale in sea beans. Clear, clean, reset and maintains Sea beans work area during shift. Assist other Attendant to give the best possible service as specified in Sea beans Standards of Service Manual. Understands the processes of Sea beans product and equipment. Handle all guest checks according to Hotel policy. Proper cash handling and room post procedures are followed. Always works with and supports other servers. Maintains pars and equipment as needed to successfully accomplish all Sea beans tasks. Completion of side work as assigned by Manager or Supervisor. Assist guests in a friendly, professional manner. Follow directions from Manager at all times. If there is a customer complaint the supervisor needs to be notified immediately. Maintain proper uniform and nametag at all times. Other job related duties as assigned. Qualifications Well-spoken and well-dressed with the ability to work well with others Has minimum 1 year of food and beverage experience. Have an excellent memory to remember drink and food orders. Need to be comfortable using a POS to place orders and generate customers' bills; math skills Able to stand for long periods of time. Experience, Education & Licensure Food Handlers Certification Compensation Base Pay Start Rate: $18.63/Hr.