Center Specialist jobs at Terros Health - 218 jobs

Terros Health is pleased to share an exciting and rewarding opportunity for a Health Center Relations Specialist working at our Desert Cove location in Phoenix, AZ. The Health Relations Specialist is the front line for interfacing with patients in Terros Health Centers. You will be a great candidate if you have at least one- year relevant front office customers facing and focused service experience in healthcare, hospitality or banking and we will train you! The position performs a variety of duties which include, but are not limited to, greeting individuals, appointment scheduling, intake interviews, gathering information and paperwork. Reporting to the Practice Manager, the ideal individual is professional, patient, compassionate. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you've been seeking. We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 56 years. We help people live their lives in recovery and we save lives every day. HOPE ~ HEALTH ~ HEALING Terros Health made the list!! "Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media. Terros Health is hiring a Health Center Relations Specialist for our Desert Cove location in Phoenix, AZ. 10844 N 23rd Ave, Ste 200, Phoenix, AZ 85029 Full Time, Employment WE WILL TRAIN YOU! Flexibility to work - Monday - Friday 7:30 am - 4:30 pm Minimum One-Year Relevant Front Office Customer Facing and Focused Service Experience in Healthcare, Hospitality (i.e., meeting or conventions, hotel), or Banking required. Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office is Preferred Duties Include: * Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values. * Process the check-in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing a four-point check. * Review and update the daily schedules; ensuring all necessary data is accurately collected. Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines. Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types. Apply with your resume at ******************** Benefits & Wellness * Multiple medical plans - including a no premium plan for employees and their families * Multiple dental plans - including orthodontia * Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support * 4 Weeks of paid time off in the first year * Wellness program * Pet Insurance * Group life and disability insurance * Employee Assistance Program for the Whole Family * Personal and family mental and physical health access * Professional growth & development - including scholarships, clinical supervision, and CEUs * Tuition discounts with GCU and The University of Phoenix * Working Advantage - Employee perks and discounts * Gym memberships * Car rentals * Flights, hotels, movies and more * Bilingual pay differential

The following information is designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained. Essential functions may change based on organizational need. General Position Summary: Responsible for providing organizational, patient support services for the Outpatient Surgery Center. Greets, assists, guides, patients, families and visitors. Registers, pre-registers, attains demographic and insurance information; and provide financial services for all patients. Essential Functions / Major Responsibilities: · Uses A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) in every patient transaction. · Greets patients with a smile o States, “Welcome to Summit” o Makes eye contact with every patient o Uses the patient name in every conversation with the patient. (A) o Answers phones in a pleasant, helpful manner o Thanks patients. (T) · Assists patients with Pre-registration/Registration · Maintain an efficient patient flow through the check in process · Collects co-pays, co-insurance, deductible, and payment on any outstanding balance for every patient. o Responsible for daily balancing of payments received. · Verifies patient information and updates as needed · Explains processes such as registration and scheduling. Ensure that all of the patient's questions are answered. (E) · Introduce themselves (and coworkers when appropriate) to every patient. (I) · Inform patient of delay in schedules and how long the wait will be . (D) · Treats all patients and visitors with courtesy and respect · Directs patients to appropriate department/area · Keeps the check in area tidy and free from debris. · Explain and enroll patients in the patient portal · Ability to work under high pressure and volume · Individual performance will be evaluated on a daily, monthly and annual basis · Coordinates services with other departments. · Supports the physicians as necessary. · Meets CG-CAHPS performance goals. · Maintains HIPAA compliance in all circumstances. · Displays proper etiquette and mannerisms that reflect the SHINE Behavior Standards. · Promotes the Patient Safety Standards as a core value of the organization. Secondary Functions: · Participates in departmental and association wide informational meetings and in-services, including staff meetings, association wide forums, and seminars. · Reviews department and association wide policies and procedures annually. · All other duties as assigned. Additional / Seasonal Responsibilities: · None Job Scope: This job involves: · Regular and recurring work situations. · A moderate level of complexity. · Typical operation from established and well-known procedures. · Performance of duties under moderate direction. Supervisory Responsibility: Customer Service Representative I: None. Interpersonal Contacts: Contacts: · Are normally made with others both inside and outside the association. · Are normally made with own department, staff, and supervisor as well as with other departments or locations. · Frequently contain confidential/sensitive information necessitating discretion at all times. · Includes discussing financial obligations with Community Clinic patients requiring diplomacy and discretion. · Includes face-to-face, telephone, and e-mail. · Includes contact with staff, patients, and physicians. Specific Job Skills & Mental Activities: This position requires operational knowledge of all office equipment in the clinic, including: fax, printer, phone systems, computer, and commonly used hospital computer programs (including Hospital Information Systems, MS Office, e-mail, intranet, internet, etc.). Must be service oriented and have excellent customer service skills, computer skills, organizational skills, multitasking skills, professional interpersonal skills, time management skills, the ability to prioritize work, and telephone etiquette. Must be able to read, write, speak, and understand English. Must be able to type 35+ wpm. Education and/or Experience: Customer Service Representative I: · High school diploma or equivalent (required). · Basic computer skills (required). · Medical terminology (preferred). · Knowledge of basic coding, i.e.: ICD-10-CM, CPT, (preferred) Physical Demands & Job Conditions: Exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of sedentary work. Light work usually requires walking or standing to a significant degree. The worker is exposed to extensive close work, extensive computer work, and encounters with upset/disturbed individuals. Physical motions include finger dexterity, standing, walking, stooping, talking, reaching, feeling, sitting, bending, kneeling, grasping, listening/hearing, handling, lifting up to 60 pounds, and repetitive motions of the hands, wrists, and feet. This is considered a safety sensitive position. OSHA Exposure Category: Involves no regular exposure to blood, body fluids, or tissues, but may require unplanned tasks that involve exposure to blood, body fluids, or tissue.

Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other. We offer: Professional development and career advancement opportunities Competitive compensation Medical, dental, vision insurance 401k investment plan with company match Generous paid time off and paid holidays Tuition reimbursement The opportunity to help us make a difference in the lives of the patients and communities we serve. Qualifications Horizon Health and Wellness has Customer Service Representative (CSR) employment opportunity. We are looking for an outgoing, friendly and organized individual to join our team. High standards of Customer Service are required. Requirements: High School diploma or GED Education and/or experience equivalent to 2 years preferred. Possess pleasant and friendly demeanor Ability to demonstrate empathy and compassion to individuals who are in distress due to physical or behavioral health issues. Must be 21 years of age or older. Possess knowledge of general filing system. Must be computer literate and possess ability to type approximately 35 wpm with 85% accuracy. Ability to attend to multiple tasks accurately and with minimal oversight Working knowledge/familiarity with electronic medical record preferred but not required Must obtain a Fingerprint clearance card and be able to pass a background check. Possess valid driver's license, reliable transportation and phone Qualifications Preferred: Bilingual English/Spanish

Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly. We're looking for someone who can thrive in a high-volume support environment while keeping quality and care at the center of every interaction. As the first point of contact for both patients and pharmacy partners, you'll play a key role in shaping how people experience Nimble. It's not just about answering questions- it's about building trust and making sure every issue is handled with clarity, urgency, and empathy. The right person for this role is a strong critical thinker who can troubleshoot quickly, collaborate across teams, and take full ownership of the issues they handle. You know how to ask the right questions, communicate clearly, and follow through without dropping the ball. You're also comfortable multitasking across multiple chats and tasks at once, while maintaining accuracy and empathy. If you take pride in delivering exceptional service and making things right, we want to hear from you. Hourly Pay: $21.75 Schedule: Current hours of operation are Monday - Friday, 7:00am to 6:00pm, and the schedule will fall within that window. Hybrid: On-site 3 days per week (Tuesday-Thursday) in our Tempe office You will: * Deliver high-quality support via chat, email, and phone * Manage multiple chats at once while maintaining accuracy and care * Triage and troubleshoot a wide range of support inquiries- averaging 50-70 tickets per day * Communicate clearly and empathetically with patients, pharmacy partners, and internal teams * Use tools like Gladly, Salesforce, and Slack to investigate and resolve questions * Document cases thoroughly and follow up in a timely manner * Flag trends and share insights to help improve processes What you bring: * Bachelor's degree or extensive experience in Customer Support * Background in customer service, healthcare, pharmacy, retail, or a similar field * Strong problem-solving and multitasking skills, especially in chat-heavy environments * Excellent written and verbal communication * Comfort working in a structured, high-volume environment * Familiarity with Gladly and Salesforce is a plus What's in it for you: * Compassionate and driven colleagues in a collaborative, high-impact environment * Accelerated career growth in a fast-growing company * Direct access to executives and a transparent company culture * Rare opportunity to shape the future of healthcare and improve the lives of millions * We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do * Medical / Dental / Vision / 401K package that fits your needs * Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year * 11 Paid Holidays * Work with a collaborative team at the Signature Tempe Hayden Ferry Regus building, just steps from Tempe Town Lake $21.75 - $21.75 an hour At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey! Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionNimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly. We're looking for someone who can thrive in a high-volume support environment while keeping quality and care at the center of every interaction. As the first point of contact for both patients and pharmacy partners, you'll play a key role in shaping how people experience Nimble. It's not just about answering questions- it's about building trust and making sure every issue is handled with clarity, urgency, and empathy. The right person for this role is a strong critical thinker who can troubleshoot quickly, collaborate across teams, and take full ownership of the issues they handle. You know how to ask the right questions, communicate clearly, and follow through without dropping the ball. You're also comfortable multitasking across multiple chats and tasks at once, while maintaining accuracy and empathy. If you take pride in delivering exceptional service and making things right, we want to hear from you. Hourly Pay: $21.75Schedule: Current hours of operation are Monday - Friday, 7:00am to 6:00pm, and the schedule will fall within that window.Hybrid: On-site 3 days per week (Tuesday-Thursday) in our Tempe office You will: Deliver high-quality support via chat, email, and phone Manage multiple chats at once while maintaining accuracy and care Triage and troubleshoot a wide range of support inquiries- averaging 50-70 tickets per day Communicate clearly and empathetically with patients, pharmacy partners, and internal teams Use tools like Gladly, Salesforce, and Slack to investigate and resolve questions Document cases thoroughly and follow up in a timely manner Flag trends and share insights to help improve processes What you bring: Bachelor's degree or extensive experience in Customer Support Background in customer service, healthcare, pharmacy, retail, or a similar field Strong problem-solving and multitasking skills, especially in chat-heavy environments Excellent written and verbal communication Comfort working in a structured, high-volume environment Familiarity with Gladly and Salesforce is a plus What's in it for you: Compassionate and driven colleagues in a collaborative, high-impact environment Accelerated career growth in a fast-growing company Direct access to executives and a transparent company culture Rare opportunity to shape the future of healthcare and improve the lives of millions We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do Medical / Dental / Vision / 401K package that fits your needs Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year 11 Paid Holidays Work with a collaborative team at the Signature Tempe Hayden Ferry Regus building, just steps from Tempe Town Lake At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey! Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly. We're looking for someone who can thrive in a high-volume support environment while keeping quality and care at the center of every interaction. As the first point of contact for both patients and pharmacy partners, you'll play a key role in shaping how people experience Nimble. It's not just about answering questions- it's about building trust and making sure every issue is handled with clarity, urgency, and empathy. The right person for this role is a strong critical thinker who can troubleshoot quickly, collaborate across teams, and take full ownership of the issues they handle. You know how to ask the right questions, communicate clearly, and follow through without dropping the ball. You're also comfortable multitasking across multiple chats and tasks at once, while maintaining accuracy and empathy. If you take pride in delivering exceptional service and making things right, we want to hear from you. Hourly Pay: $21.75Schedule: Current hours of operation are Monday - Friday, 7:00am to 6:00pm, and the schedule will fall within that window.Hybrid: On-site 3 days per week (Tuesday-Thursday) in our Tempe office You will: Deliver high-quality support via chat, email, and phone Manage multiple chats at once while maintaining accuracy and care Triage and troubleshoot a wide range of support inquiries- averaging 50-70 tickets per day Communicate clearly and empathetically with patients, pharmacy partners, and internal teams Use tools like Gladly, Salesforce, and Slack to investigate and resolve questions Document cases thoroughly and follow up in a timely manner Flag trends and share insights to help improve processes What you bring: Bachelor's degree or extensive experience in Customer Support Background in customer service, healthcare, pharmacy, retail, or a similar field Strong problem-solving and multitasking skills, especially in chat-heavy environments Excellent written and verbal communication Comfort working in a structured, high-volume environment Familiarity with Gladly and Salesforce is a plus What's in it for you: Compassionate and driven colleagues in a collaborative, high-impact environment Accelerated career growth in a fast-growing company Direct access to executives and a transparent company culture Rare opportunity to shape the future of healthcare and improve the lives of millions We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do Medical / Dental / Vision / 401K package that fits your needs Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year 11 Paid Holidays Work with a collaborative team at the Signature Tempe Hayden Ferry Regus building, just steps from Tempe Town Lake At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey! Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.

Department Name: Banner Staffing Services-AZ Work Shift: Day Job Category: Administrative Services Estimated Pay Range: $20.01 - $30.01 / hour, based on location, education, & experience. In accordance with State Pay Transparency Rules. "Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. Learn more at **************************** As a Senior Service Center Representative for Banner Plans & Networks you will take inbound calls answering member and provider questions regarding coverage, benefits, claims, and other plan inquiries. You will be working in a fast paced and multitasking environment. You will provide excellent customer service and satisfaction with a goal of first call resolution. As a Senior Service Center Representative, you will be working in a remote setting. Your shifts will be Monday-Friday between 8am-8pm, Arizona Time Zone. (Some after-hours or weekends may be required for certain types of training. Advanced notification will be provided when this is necessary.) Please note Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. If this role sounds like the one for you, Apply Today! As a valued and respected Banner Health team member, you will enjoy: * Competitive wages * Paid orientation * Flexible Schedules (select positions) * Fewer Shifts Cancelled * Weekly pay * 403(b) Pre-tax retirement * Resources for living (Employee Assistance Program) * MyWell-Being (Wellness program) * Discount Entertainment tickets * Restaurant/Shopping discounts Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required. POSITION SUMMARY This position provides leadership and expertise to the representatives providing customer service to providers and members of benefit plans; supports the development of the company health plans as well as the staff by coordinating the training, documentation, client communication techniques, and other resources necessary to ensure an excellent quality of service. This position serves as a primary resource in complex and/or sensitive cases and takes escalated calls. May be assigned to work in a variety of team leadership, work flow management and/or quality assurance functions. CORE FUNCTIONS 1. Provides customer service, researches and solves problems for escalated calls and member or provider issues requiring investigation and problem solving. 2. Provides training and informational/reference resources for the service center. 3. Maintains records, tracks cases, issues correspondence and log events for assigned area of benefits services. 4. Provides direction and leadership in daily work and workflow of a service center team. 5. Works on special projects as assigned. 7. Works under limited supervision to provide for diverse customer service needs for multiple benefit plans. Interprets company and contracted managed care organization policy and procedure. Makes decisions within structured definitions and defined policy. This position manages diverse customer needs while positioning services and programs as the preferred choice for meeting the stated needs. This position independently interprets benefits and managed care policies and procedures and communicates accordingly to customer base, following general guidelines and standards, this position will determine appropriate action to meet customer needs. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Must have substantial previous related work experience in managed care benefits member/provider services work are required, with three to fours years of experience in a high volume service center or managed care environment, preferably with self-insured plans. Must possess excellent communication skills to handle moderately complex inquiries, while maintaining a positive and helpful attitude. Requires the ability to handle a high volume of incoming calls, search the database or resources tools for correct and timely information, and maintain a professional demeanor all times. Must have the ability to learn and effectively use the company's customer information systems, as well as developing and maintaining a fundamental knowledge of the organization's benefit plans. PREFERRED QUALIFICATIONS Experience working with self insured plans is highly preferred. Bilingual Spanish/English skills are a plus. Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Unlock your potential for professional development! We are hiring a Recovery Resolution Specialist to join our Finance team! Located in northwest Arizona, Kingman has a mild climate with stunning Arizona sunsets! In the shadows of beautiful mountain ranges and nearby lakes, Kingman is an outdoor enthusiasts' paradise with abundant sunshine and is a great community to live, work and play! Benefits (Full Time Employees) We offer you an excellent total compensation package, including a competitive salary, comprehensive benefits, and growth opportunities: Exceptional Colleagues Join us and you'll be a part of a culture where we support each other and celebrate what makes each of us a special person as we work together with integrity, compassion, teamwork, respect, and accountability. Our leaders demonstrate their commitment by gathering feedback, supporting, and empowering team members to do their best work through regular leadership rounding. Health and Well-Being Medical, Dental, Vision, Employer Paid HSA for HDHP participants, Robust Wellness and Employee Assistance Program, Employer Paid Group Life, Short & Long-Term Disability Generous Paid Leave Accruals 403b Pension Plan with Employer Contributions Employee Recognition Programs, Employee Discounts, and Employee Referral Bonus Program Employee Identity Theft Protection On-site daycare exclusive to our employees' children of all ages Career Growth and Development Tuition Reimbursement/Scholarships for full-time employees As a not-for-profit organization, our employees who have qualified student loans may be eligible for the Public Service Loan Forgiveness program So much more! Key Responsibilities: The Recovery Specialist reviews Health Insurance claim reimbursement to insure that the hospital is maximizing recoveries. This position applies claims processing knowledge in conjunction with the current contracts and processes to identify inappropriate claims payments. This includes interpreting and entry of facility/provider contracts into the hospitals expected reimbursement software and auditing the claims against the contracts to ensure accurate audit results. Minimum Requirements: Education: High school graduate or equivalent Experience: Experience in a Hospital or Physician's office related to billing and/or reimbursement. Skills/Knowledge: Must have a passion for solving complex medical claim reimbursement problems. Must be an independent thinker with a great attention to detail. Ability to communicate effectively with others and must be a self-disciplined team member that enjoys working in a collaborative environment. Ability to multitask, set priorities and meet deadlines. Knowledge of CPT /ICD coding, reimbursement analysis, good verbal and written skills. Knowledge of health insurance plan provisions to include commercial and governmental plans, hospital charging methodology, revenue codes, billing rules and regulations. Facility Profile: Kingman Regional Medical Center is the largest healthcare provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi-campus healthcare system, our medical center includes more than 1,900 employees, 270 physicians/allied health professionals, and 150 volunteers. Kingman Regional Medical Center is recognized as an innovator in rural healthcare, and a teaching hospital. We provide a full-continuum of highly-technical and specialized medical services to meet the healthcare needs of our community.

Department Name: Banner Staffing Services-AZ Work Shift: Day Job Category: Administrative Services Estimated Pay Range: $20.01 - $30.01 / hour, based on location, education, & experience. In accordance with State Pay Transparency Rules. "Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. Learn more at **************************** As a Senior Service Center Representative for Banner Plans & Networks you will take inbound calls answering member and provider questions regarding coverage, benefits, claims, and other plan inquiries. You will be working in a fast paced and multitasking environment. You will provide excellent customer service and satisfaction with a goal of first call resolution. As a Senior Service Center Representative, you will be working in a remote setting. Your shifts will be Monday-Friday between 8am-8pm, Arizona Time Zone. (Some after-hours or weekends may be required for certain types of training. Advanced notification will be provided when this is necessary.) Please note Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. If this role sounds like the one for you, Apply Today! As a valued and respected Banner Health team member, you will enjoy: Competitive wages Paid orientation Flexible Schedules (select positions) Fewer Shifts Cancelled Weekly pay 403(b) Pre-tax retirement Resources for living (Employee Assistance Program) MyWell-Being (Wellness program) Discount Entertainment tickets Restaurant/Shopping discounts Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required. POSITION SUMMARY This position provides leadership and expertise to the representatives providing customer service to providers and members of benefit plans; supports the development of the company health plans as well as the staff by coordinating the training, documentation, client communication techniques, and other resources necessary to ensure an excellent quality of service. This position serves as a primary resource in complex and/or sensitive cases and takes escalated calls. May be assigned to work in a variety of team leadership, work flow management and/or quality assurance functions. CORE FUNCTIONS 1. Provides customer service, researches and solves problems for escalated calls and member or provider issues requiring investigation and problem solving. 2. Provides training and informational/reference resources for the service center. 3. Maintains records, tracks cases, issues correspondence and log events for assigned area of benefits services. 4. Provides direction and leadership in daily work and workflow of a service center team. 5. Works on special projects as assigned. 7. Works under limited supervision to provide for diverse customer service needs for multiple benefit plans. Interprets company and contracted managed care organization policy and procedure. Makes decisions within structured definitions and defined policy. This position manages diverse customer needs while positioning services and programs as the preferred choice for meeting the stated needs. This position independently interprets benefits and managed care policies and procedures and communicates accordingly to customer base, following general guidelines and standards, this position will determine appropriate action to meet customer needs. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Must have substantial previous related work experience in managed care benefits member/provider services work are required, with three to fours years of experience in a high volume service center or managed care environment, preferably with self-insured plans. Must possess excellent communication skills to handle moderately complex inquiries, while maintaining a positive and helpful attitude. Requires the ability to handle a high volume of incoming calls, search the database or resources tools for correct and timely information, and maintain a professional demeanor all times. Must have the ability to learn and effectively use the company's customer information systems, as well as developing and maintaining a fundamental knowledge of the organization's benefit plans. PREFERRED QUALIFICATIONS Experience working with self insured plans is highly preferred. Bilingual Spanish/English skills are a plus. Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy:

Efficiently and effectively manages a heavy volume of incoming telephone calls. Sorts and directs the calls to the appropriate individuals. Serves as informational representative of clinical departments/divisions. Performs other duties and tasks as assigned. High school education or GED equivalent. - Outstanding communication and interpersonal skills. - Superior problem solving and organizational skills. - Ability to prioritize and maintain productivity in a fast-paced environment. - Customer service experience preferred. - Windows/Word proficiency preferred.

Job Title: Call Center Representative Reports To: Supervisor, Call Center Job Summary: Confirms patient appointments and verifies patient insurance and demographic information. Qualifications and Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Job duties may be modified at any time based on business needs. Essential Job Duties: Answers phone calls expediently and refers inquiries to the appropriate parties as needed. Schedules and confirms patient appointments over the phone. Explains health center procedures to patients. Verifies medical insurance coverage and eligibility and expires any insurances that are not active. Verifies dental insurance coverage and eligibility, deductible, and maximum coverage. Informs patients of account balances and correct billing amounts. Notifies patients of insurance co-pays. Verifies patient demographic information. Ensures accuracy of information in telephone messages and deciphers the correct amount to charge self-pay or sliding fee schedule patients. Takes payments over the phone. Provides referral status information to patients. Working assigned weekends as required. Other duties as assigned. Required Minimum Qualifications - Education, Experience, Certificates & Licenses: High School Diploma or GED. Three to six months customer service experience. Preferred Qualifications - Education, Experience Certificates & Licenses: One year of experience in a medical setting providing office support preferred. Required Language Skills: Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format. Bilingual in English and Spanish may be required based on current staffing patterns, patient population, and/or duty assignment. Physical Requirements: Ability to occasionally exert enough force to move objects weighing up to 10 pounds. Ability to continuously remain in a stationary position. Ability to occasionally move about inside the workplace to access files, office machinery, etc. Possesses hand-eye coordination and manual dexterity necessary to constantly operate computers, telephone, and other office machinery. Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents. Ability to discern the nature of sounds at a normal spoken volume. Other Required Knowledge, Skills, and Abilities: Ability to add, subtract, multiply, and divide in all measure, using whole numbers, common fractions, and decimals. Ability to gather data in an organized fashion from varied sources. Ability to take direction and perform assignments accordingly. Knowledge of prepaid health plans preferred. Knowledge of HIPAA and Corporate Compliance rules and regulations. Computer literacy required. Knowledge of Electronic Health Records preferred. Ability to provide excellent customer service by mail, telephone, and in-person. Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans. Ability to display a positive attitude towards patients, providers, supervisors, and other staff. Work Environment & Conditions: Work environment is typical of an administrative office setting with no substantial exposure to adverse environmental conditions.

MHC Healthcare is seeking a bilingual Scheduling Specialist to join our Call Center team at the MHC Marana Main Health Center, located in the heart of Marana, AZ. Option to work from home (virtual) may be available once trained and meeting established productivity standards. The Scheduling Specialist is responsible for supporting health center operations by answering incoming patient telephone calls, scheduling appointments for patients, routing calls to appropriate departments, documenting messages, and providing general information to callers. MHC Healthcare is a Federally Qualified Community Health Center (FQHC), with 17 sites in Tucson and Pima County. MHC Healthcare is building a world-class integrated health care system that is committed to caring for special populations, and focused on improving health outcomes for our patients. This position may be qualified to work from home (virtual), based on meeting established productivity standards. Must reside in Arizona to be employed in this position. The following qualifications are required: High school diploma or equivalent Bilingual (English/Spanish) The following qualifications are preferred: Experience answering a multi-line phone system Call center experience Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job. This position has the following supervisory responsibility: Does not direct or supervise others. The ideal candidate will also possess the following knowledge, skills, and abilities: Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy. Ability to work in a culturally diverse environment. Ability to work under stressful situations. Ability to multi-task. Computer proficient. Detail oriented and aptitude for learning new skills. Excellent telephone etiquette and communication skills. Ability to express empathy and compassion to patients. Ability to accept and make calls at a workstation. Duties and Responsibilities: Answers incoming telephone calls in a timely manner and routes calls to appropriate departments. Schedules patient appointments and resolves issues to ensure appointments are scheduled appropriately according to procedures. Fills daily schedules for providers and all scheduling resources. Documents messages for providers and staff in the Electronic Medical Records (EMR) system and routes messages to appropriate employees in a clear and concise manner. Maintains strict patient confidentiality and protects clinic operations by following protocol for release of information while complying with all legal and HIPAA requirements. Obtains and manages accurate health insurance data and relevant patient demographic information. Conducts next-day reminder appointment confirmation calls to patients. Participates in meetings, education and in-service training as required. Performs other related duties as assigned. Benefits: MHC Healthcare's vision is to be the premier provider and employer in community health. To support our mission and vision in our community, MHC Healthcare believes health and well-being must start at home. Therefore, employees have many opportunities to care for our own health and wellness with benefits such as: Medical, Dental, and Vision 403(b) with employer contribution Short-term disability and other benefits Paid time off including 11 holidays plus vacation and sick leave accrual Paid bereavement, jury duty, and community service time Employee discount for medical services ($500 per year for full-time) Education reimbursement ($3,000 per year for full-time) Marana Health is committed to providing equal employment opportunities to all individuals, including those with disabilities and pregnancy-related conditions. If you require a reasonable accommodation to apply for a position or to participate in the interview process under the Americans with Disabilities Act (ADA) or the Pregnant Workers Fairness Act (PWFA), please contact our Human Resources Department at ************

Terros Health is pleased to share an exciting and rewarding opportunity for a Health Center Relations Specialist working at our 23rd Ave Recovery Center in Phoenix, AZ. The Health Relations Specialist is the front line for interfacing with patients in Terros Health Centers. You will be a great candidate if you have at least one- year relevant front office customers facing and focused service experience in healthcare, hospitality or banking and we will train you! The position performs a variety of duties which include, but are not limited to, greeting individuals, appointment scheduling, intake interviews, gathering information and paperwork. Reporting to the Practice Supervisor, the ideal individual is flexible, compassionate and professional. If you enjoy working with individuals during some of the most vulnerable times of their lives, this may be just the opportunity you've been seeking. We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 56 years. We help people live their lives in recovery and we save lives every day. HOPE ~ HEALTH ~ HEALING Terros Health made the list!! "Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media. Terros Health is hiring a Health Center Relations Specialist for: 23rd Ave Recovery Center, 8804 N. 23rd Ave, Phoenix, AZ. 85021 Full Time, Employment WE WILL TRAIN YOU! Flexibility to work - Monday - Friday 8:30 am - 5:30 pm Minimum One-Year Relevant Front Office Customer Facing and Focused Service Experience in Healthcare, Hospitality (i.e., meeting or conventions, hotel), or Banking required. Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office is Preferred Health Center Relations Specialist Duties Include: * Greet individuals coming into the clinic in a professional and courteous manner, assisting their needs promptly with compassion, in accordance with Terros Health values. * Process the check-in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing a four-point check. * Review and update the daily schedules; ensuring all necessary data is accurately collected. Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines. Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types. Apply with your resume at ******************** Benefits: * Multiple medical plans - including a no premium plan for employees and their families * Multiple dental plans - including orthodontia * Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support * 4 Weeks of paid time off in the first year * Wellness program * Pet Insurance * Group life and disability insurance * Employee Assistance Program for the Whole Family * Personal and family mental and physical health access * Professional growth & development - including scholarships, clinical supervision, and CEUs * Tuition discounts with GCU and The University of Phoenix * Working Advantage - Employee perks and discounts * Gym memberships * Car rentals * Flights, hotels, movies and more * Additional language pay differential

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person's health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes. In the position as a Health Center Relations Specialist, you will have the opportunity to greet our clients and visitors, helping direct them to the appropriate staff members. As a medical front desk person, you will schedule appointments, collect new client information, receive client payments or co-payments and issue receipts as a variety of administrative tasks on a daily basis, making this career always interesting while performing in a fast-pace environment. Maintaining confidentiality is of the utmost importance! Not to mention maintaining office needs like supplies inventory, participating in clinical and/or administrative staff meetings, training and other activities. If you enjoy and are seeking a hands-on administrative environment with a lot of opportunities to learn and grow with a personable and friendly outlook, this is the job for you. HOPE ~ HEALTH ~ HEALING Terros Health made the list!! "Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media. Terros Health is hiring a Health Center Relations Specialist for our South Mountain, 3540 E. Baseline Rd. Ste 150, Phx, AZ 85042 location. Full Time, Employment WE WILL TRAIN YOU! Flexibility to work - Monday - Friday 8:30 am - 5:30 pm Minimum One- Year Relevant Front Office Customer Facing and Focused Service Experience in Healthcare, Hospitality (i.e., meeting or conventions, hotel), or Banking required. Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office is Preferred Health Center Relations Specialist Duties Include: Greet individuals coming into the clinic in a professional and courteous manner assist their needs promptly with compassion, in accordance with Terros Health values. Process the check-in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing a four-point check. Review and update the daily schedules; ensuring all necessary data is accurately collected. Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines. Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types. Apply with your resume at ******************** Benefits & Wellness Multiple medical plans - including a no premium plan for employees and their families Multiple dental plans - including orthodontia Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support 4 Weeks of paid time off in the first year Wellness program Pet Insurance Group life and disability insurance Employee Assistance Program for the Whole Family Personal and family mental and physical health access Professional growth & development - including scholarships, clinical supervision, and CEUs Tuition discounts with GCU and The University of Phoenix Working Advantage - Employee perks and discounts Gym memberships Car rentals Flights, hotels, movies and more Bilingual pay differential Qualifications High School Diploma, GED within six (6) months of assuming this position or associate's degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred. Minimum typing speed of 30 wpm At least one year's relevant front office customer-facing service experience in healthcare, behavioral health, dental or a medical office preferred. Experience in hospitality (i.e., meeting or conventions, hotel), or banking will also be considered. Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred. Intermediate level of competency in Microsoft Suite and web-based programs. Experience in managing a wide range of administrative and support related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever-changing environment. Excellent written and verbal communication skills. Proven track record of delivering a high level of customer service in a healthcare setting. This role is a non-driving position. This position is held at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years' driving experience or no driving experience. Must pass a TB test, a criminal background check and drug test Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Call Center Representative is primarily responsible for providing excellent customer service by assisting patients over the phone with scheduling, relaying medical information and/or medical information requests. Responsible for creating a caring and receptive patient environment while promoting an effective and efficient scheduling process. Responsive to patients' needs via telephone. Handles 2-3 skill types of calls. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES * Compassion * Excellence * Integrity * Learning * Respect * Sustainability

The Call Center Representative is primarily responsible for providing excellent customer service by assisting patients over the phone with scheduling, relaying medical information and/or medical information requests. Responsible for creating a caring and receptive patient environment while promoting an effective and efficient scheduling process. Responsive to patients' needs via telephone. Handles 2-3 skill types of calls. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES Compassion Excellence Integrity Learning Respect Sustainability Qualifications ESSENTIAL SKILLS AND EXPERIENCE: Effective communication skills and professional presence Ability to communicate effectively with patients, co-workers, and the general public both in person and over the phone Minimum of one (1) year experience in the customer service field and six (6) months to (1) year call center experience Meeting minimum standards of metric expectations Ability to perform a variety of assignments requiring some exercise of independent judgment High school diploma or GED from an accredited institution office skills: typing, faxing, scanning and telephone computer efficiency Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Bilingual English and Spanish preferred Ability to work a varied schedule Commitment to Adelante Healthcare's mission, vision, and values Willingness to be cross-trained and learn new skills and responsibilities Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations POSITION REPONSIBILITIES Effective phone etiquette using caring communication for all openings and closing greetings. Ensure patient needs and requests are handled efficiently by performing telephonic patient scheduling Schedule patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients Perform patient pre-registration including accessing and updating patient information as indicated Perform data entry and appointment confirmation within 2-3 call queues. Maintain schedule accuracy for maximum patient flow Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff Maintain effective communication with office staff and providers in all of the health centers as needed Attend staff meetings, in-service meetings, or other required meetings Maintain satisfactory attendance, is punctual and works full scheduled shift Demonstrates respectful, professional and appropriate behavior that supports a team-oriented work environment Technology skills to include Windows, MS Office and multi-line telephone system NONESSENTIAL SKILLS AND EXPERIENCE: Experience in community health Additional Duties and Responsibilities Other duties as requested or assigned Patient-Centered Medical Home (PCMH) All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes. Adherence to Compliance and Code of Conduct All employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area. In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630 , if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

Terros Health is pleased to share an exciting and rewarding opportunity for a Health Center Relations Specialist working at our Olive Ave Health Center in Phoenix, AZ. The Health Relations Specialist is the front line for interfacing with patients in Terros Health Centers. You will be a great candidate if you have at least one- year relevant front office customer facing and focused service experience in healthcare, hospitality or banking and we will train you! The position performs a variety of duties which include, but are not limited to, greeting individuals, appointment scheduling, intake interviews, gathering information and paperwork. Reporting to the Practice Supervisor, the ideal individual is flexible, compassionate and professional. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you've been seeking. We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 55 years. We help people live their lives in recovery and we save lives every day. HOPE ~ HEALTH ~ HEALING Terros Health made the list!! "Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media. Terros Health is hiring a Health Center Relations Specialist for our Olive Ave Health Center in Phoenix, AZ. Full Time, Employment Spanish Speaking Preferred! Minimum One- Year Relevant Front Office Customer Facing and Focused Service Experience in Healthcare, Hospitality (i.e., meeting or conventions, hotel), or Banking required. Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office is Preferred Schedule: Work a closing shift once a week Monday to Thursday 11am to 8pm, and on Saturday rotation schedule is 7:30am to 5pm Health Center Relations Specialist Duties Include: Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values. Process the check in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing four-point check. Review and update the daily schedules; ensuring all necessary data is accurately collected. Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines. Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types. Benefits & Wellness Multiple medical plans - including a no premium plan for employees and their families Multiple dental plans - including orthodontia Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support 4 Weeks of paid time off in the first year Wellness program Pet Insurance Group life and disability insurance Employee Assistance Program for the Whole Family Personal and family mental and physical health access Professional growth & development - including scholarships, clinical supervision, and CEUs Tuition discounts with GCU and The University of Phoenix Working Advantage - Employee perks and discounts Gym memberships Car rentals Flights, hotels, movies and more Bilingual pay differential Qualifications High School Diploma, GED within six (6) months of assuming this position Or Associates degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred. At least one year relevant front office customer-facing service experience in healthcare, behavioral health, dental or a medical office preferred. Experience in hospitality (i.e., meeting or conventions, hotel), or banking will also be considered. Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred. Intermediate level of competency in Microsoft Suite and web-based programs. Experience in managing a wide range of administrative, support related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever changing environment. Excellent written and verbal communication skills. Proven track record of delivering a high level of customer service in a healthcare setting. This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years' driving experience or no driving experience. Must pass a TB Test, a criminal background check and drug test Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description Join Wee Care Corp as an HCBS Care Coordinator in Goodyear, AZ, where your passion for empowering individuals with intellectual and developmental disabilities shines. This onsite role allows you to make a meaningful impact through effective care coordination, ensuring clients receive the quality care they deserve. You'll have the opportunity to work closely with individuals, their families, direct support providers and DDD representatives, enhancing your skill set while contributing to a customer-centric culture. Your expertise in care coordination will help solve problems creatively and empathetically, fostering an environment of excellence and integrity. With pay ranging from $18 to $20 per hour, this position not only rewards your efforts but also places you at the forefront of innovative health care solutions. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Accrued Paid Time Off, and Aflac Policies. Be part of a forward-thinking team dedicated to making a difference in the lives of others. Apply today to embark on a fulfilling career! Make a difference as a Care Coordinator As a new HCBS Care Coordinator at Wee Care Corp, you will embark on a dynamic and fulfilling journey. Each day, expect to engage in hands-on care coordination, assessing client needs and creating tailored care plans that address intellectual and developmental disabilities. You'll collaborate closely with families and service providers, ensuring alignment with Department of Developmental Disability (DDD) requirements and advocating for client interests. Your role will involve conducting follow-up visits and check-ins, problem-solving challenges as they arise, and maintaining meticulous case documentation. Additionally, you will participate in member meetings to ensure effective communication and understanding of each client's progress. Your schedule will typically be Monday through Friday, 8:30 AM to 5:00 PM, with flexibility to accommodate member meetings as necessary. This structured yet adaptable routine will encourage you to foster strong, empathetic relationships while upholding the highest standards of excellence in care coordination. What you need to be successful To excel as an HCBS Care Coordinator at Wee Care Corp, a unique blend of skills and competencies is essential. A degree in social work, psychology, or a related field is preferred, along with proven experience in direct care and care coordination or a similar capacity. You will need exceptional communication and interpersonal skills to effectively collaborate with families, direct support providers, and internal stakeholders. Proficiency in relevant software and tools is crucial for managing caseloads and maintaining compliance with audit monitoring systems. A strong ability to work independently while fostering teamwork is vital, as you will oversee the provision of services and guide direct support providers in their roles. Critical thinking and problem-solving skills will enable you to develop effective Habilitation (Hab) and Attendant Care (ATC) plans, ensuring quality support and satisfaction for the individuals served. Flexibility and adaptability in a fast-paced environment will further enhance your capability to respond to emergency service requests and promote team health within the organization. Bilingual skills in Spanish/English add an additional layer of value, enhancing communication with diverse populations. Make your move So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!

Join Our Life-Saving Team in Tempe, AZ and take advantage of a sign on bonus up to $7,500! Apply Now! Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe. With PHI Health you'll collaborate with the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way. Who We Are: PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period. Job Summary: Research credit balance accounts to determine proper balance and credit notification to payers. Research and review of proper contractual and allowable adjustments. Follow up with payers and patients for proper address and payee addresses. Prepare refund packets to payers and patients. Call insurance companies regarding refund requests with the ability to obtain additional information. Review accounts for proper posting of payments. Prepare approved refund spreadsheet for executive review and approval. Call patients and/or estates to determine proper refund address and verification. Schedule/Location: 5 & 2 Phoenix, AZ The Successful Candidate Will Have: Must have completed high school diploma (or GED equivalent) and have a minimum of 5 years of previous experience in medical billing/collections with a progressive increase in complexity and responsibilities Must have knowledge of general office procedures using office equipment Must have PC skills and demonstrated proficiency in Microsoft Office Word, Excel and medical billing software Must have prior experience with email and using the internet Knowledge in (experienced preferred) data analysis and or payment processing. Detail oriented with the ability to multi-task. Proficient in understanding accounts receivable and or have an extensive background in payment posting. Some college preferred Must be able to pass a pre-placement drug test and background screen This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act. Our Core Competencies: Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome. Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization. Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes. Service. We are dedicated to the service of our customers, our communities and each other. Behavioral Competencies: Team Player - Effective performers are team oriented. They identify with the larger organizational team and their role within it. They share resources, respond to requests from other parts of the organization and support larger legitimate organizational agendas as more important than local or personal goals. Positive Impact - Effective performers make positive impressions on those around them. They are personable, self-confident and generally likable. They are optimistic and enthusiastic about what they do, and their excitement is contagious. They energize those around them. Mission Focus - Effective performers understand and support the organization's mission - its core purpose for being. They believe in the mission, value it and are committed to it. They communicate it to staff, stand behind it and interpret its applications for others. They frequently refer to the mission and incorporate it into daily activities. Conflict Management - Effective performers recognize that conflict can be a valuable part of the decision-making process. They are comfortable with healthy conflict, and they support and manage differences of opinion. They thwart destructive competition or friction and use consensus to debate and resolve issues. Problem Solving & Decision Making - Effective performers are able to identify problems, solve them, act decisively and show good judgment. They isolate causes from symptoms, and compile information and alternatives to illuminate problems or issues. They involve others as appropriate and gather information from a variety of sources. They find a balance between studying the problem and solving it. They readily commit to action and make decisions that reflect sound judgment. The PHI Health Advantage For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country. Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry. Sign on bonus up to $7,500 DISCLAIMER The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws