What does a test center administrator do?
A test center administrator is responsible for overseeing the daily operations at test centers, ensuring efficiency and smooth workflow. They typically set goals, establish guidelines and timelines, liaise with external partners such as vendors at suppliers, coordinate staff, monitor the progress of all operations, and address issues and concerns, resolving them promptly and efficiently. Moreover, as a test center administrator, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Test center administrator responsibilities
Here are examples of responsibilities from real test center administrator resumes:
- Manage the USDA food program.
- Manage incidents of unacceptable identification or authorization-to-test documentation according to Prometric and the clients expectations
- Train ETS sites for MCAT.
- Process payments using ETS payment site.
- Communicate effectively with technical support to troubleshoot system malfunctions.
- Design and organize educational curriculum, field trips, and develop USDA meals plans following stringent nutritional guidelines.
- Mentore students through the LSAT process.
- Enforce integrity during the LSAT practice exam process as a representative of TestMasters.
Test center administrator skills and personality traits
We calculated that 35% of Test Center Administrators are proficient in Computer Software, Corporate Management, and Reset Passwords. They’re also known for soft skills such as Business skills, Leadership skills, and Organizational skills.
We break down the percentage of Test Center Administrators that have these skills listed on their resume here:
- Computer Software, 35%
Oversee computer based testing center In charge of launching and monitoring exams Create and manage testing appointments Install and troubleshoot computer software
- Corporate Management, 18%
Reported any occurrences or irregularities, which fall outside company guidelines to corporate management.
- Reset Passwords, 13%
Rebooted computer servers and reset passwords when necessary.
- Complete Exams, 10%
Greet and check-in examinees Resolve examinees' issues/report to supervisor Monitor examinees as they complete exams
- TCA, 5%
Trained and certified as a test center administrator (TCA).
- Customer Service, 5%
Experienced in customer service interacting and resolving issues to satisfy customer needs from locating merchandise and completing returns/exchanges.
Common skills that a test center administrator uses to do their job include "computer software," "corporate management," and "reset passwords." You can find details on the most important test center administrator responsibilities below.
Business skills. One of the key soft skills for a test center administrator to have is business skills. You can see how this relates to what test center administrators do because "preschool and childcare center directors manage childcare centers and need to be able to operate the business effectively." Additionally, a test center administrator resume shows how test center administrators use business skills: "supervised renovation of front desk area, business office and medical records. "
Leadership skills. Many test center administrator duties rely on leadership skills. "preschool and childcare center directors need leadership skills to supervise staff and inspire diligence," so a test center administrator will need this skill often in their role. This resume example is just one of many ways test center administrator responsibilities rely on leadership skills: "provided effective leadership to managers, supervisors and staff, while overseeing the delivery of quality, cost- effective patient care. "
Organizational skills. test center administrators are also known for organizational skills, which are critical to their duties. You can see how this skill relates to test center administrator responsibilities, because "directors need to maintain clear records about children and staff." A test center administrator resume example shows how organizational skills is used in the workplace: "managed over 200 user accounts, and 100 computer objects within multiple active directory organizational units on a domain environment. "
Interpersonal skills. For certain test center administrator responsibilities to be completed, the job requires competence in "interpersonal skills." The day-to-day duties of a test center administrator rely on this skill, as "preschool and childcare center directors must be able to develop relationships with parents, children, and staff." For example, this snippet was taken directly from a resume about how this skill applies to what test center administrators do: "assess esl and ged students on their comprehension and interpersonal skills in communication. "
Communication skills. A commonly-found skill in test center administrator job descriptions, "communication skills" is essential to what test center administrators do. Test center administrator responsibilities rely on this skill because "directors inform parents and staff about the children’s progress." You can also see how test center administrator duties rely on communication skills in this resume example: "general office tasks to include report writing, email communications, and over the phone customer service etiquette. "
The three companies that hire the most test center administrators are:
- Prometric161 test center administrators jobs
- Educate!4 test center administrators jobs
- West Virginia University2 test center administrators jobs
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Compare different test center administrators
Test center administrator vs. Education site manager
There are some key differences in the responsibilities of each position. For example, test center administrator responsibilities require skills like "computer software," "corporate management," "strong customer service," and "candidate identification." Meanwhile a typical education site manager has skills in areas such as "coordinators," "social services," "course content," and "professional development programs." This difference in skills reveals the differences in what each career does.
Education site managers tend to reach higher levels of education than test center administrators. In fact, education site managers are 20.3% more likely to graduate with a Master's Degree and 0.4% less likely to have a Doctoral Degree.Test center administrator vs. Early childhood development manager
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that test center administrator responsibilities requires skills like "computer software," "corporate management," "strong customer service," and "candidate identification." But an early childhood development manager might use other skills in their typical duties, such as, "technical assistance," "child development," "early childhood development," and "ecd."
Average education levels between the two professions vary. Early childhood development managers tend to reach higher levels of education than test center administrators. In fact, they're 14.6% more likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.Test center administrator vs. Early childhood services director
The required skills of the two careers differ considerably. For example, test center administrators are more likely to have skills like "computer software," "corporate management," "strong customer service," and "candidate identification." But a early childhood services director is more likely to have skills like "professional development," "curriculum development," "pre-k," and "education programs."
Early childhood services directors typically earn higher educational levels compared to test center administrators. Specifically, they're 19.1% more likely to graduate with a Master's Degree, and 1.5% more likely to earn a Doctoral Degree.Test center administrator vs. Daycare manager
Types of test center administrator
Updated January 8, 2025
