Technical Support Advisor jobs at Tetra Tech

About the Company At The Intersect Group, we connect talented professionals with organizations that value innovation and operational excellence. Our client is a leading retailer undergoing a major technology transformation to enhance customer experience and streamline store operations. They foster a culture of collaboration, adaptability, and continuous improvement, making this an exciting opportunity for tech-savvy professionals who thrive in dynamic environments. About the Role We are seeking a Technical Support Specialist to provide critical support during a large-scale store system refresh initiative. This role ensures smooth operations by assisting store managers with technical issues related to network connectivity, servers, and point-of-sale systems following store conversions. You will deliver phone-based and back-end support, troubleshoot complex technical problems, and maintain high levels of customer satisfaction. For the first 21 days post-implementation, you will provide white-glove service, ensuring a seamless transition and exceptional customer experience. Responsibilities Provide inbound and outbound phone support for store managers during post-conversion. Troubleshoot issues related to networks, servers, POS systems, and mobile devices. Assist with password resets, basic technical support, and troubleshooting. Deliver marketing material and guidance as needed during store refresh. Document and escalate unresolved issues to appropriate teams for resolution. Maintain accurate records of support requests and resolutions in ticketing systems. Ensure exceptional customer service while managing multiple priorities in a fast-paced environment. Qualifications Experience in technical support or IT knowledge (college/studies/etc.) Required Skills Strong troubleshooting skills across networks, servers, and mobile devices. Familiarity with Windows environments and POS systems preferred. Experience in retail or gas station technology environments is a plus. Excellent verbal communication and customer service skills. Ability to work independently and adapt to evolving project requirements. Strong problem-solving skills and attention to detail.

The Intersect Group is partnered with our client in Enon, OH, to find Technical Support Specialists. The contract is 6 months and should most likely extend or convert to direct hire. We are looking for someone who can offer great customer service. Our client will move quickly and conduct a 1 and done virtual interview with the qualified candidates. Location: Enon, Ohio (45323) Multiple openings 1st Shift - Start 6 AM, 7 AM, 8 AM, or 9 AM (8.5 hour shift) for a variety of day schedules (Working Mon, Fri, Sat, Sun and off either (Tues/Wed) or (Wed/Thurs). Thurs through Mon or Fri through Tues shift) Also available: Monday through Friday shift; 8 AM - 4:30 PM ***Starts with paid training class that lasts 3-4 weeks. Training is 9 AM - 6 PM, Monday through Friday Open to New IT Grads!!! Requirements: Prior help desk experience preferred Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices Knowledge of non-standard equipment that is not connected to the Speedway network Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made Ability to research and resolve issues Capable of working in a fast-paced environment Excellent verbal communication skills and the ability to explain technical information in layman's terms Well organized with the ability to work under pressure and meet tight deadlines Excellent understanding of intra-department functions and operations Ability to perform repeated bending, standing and reaching Ability to occasionally lift up to 40 pounds Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department Must Haves: Open to new grads SOLID customer service Good problem solving Entry level IT experience Nice to Haves: Tech support experience Help desk experience POS experience Retail experience Gas station experience Duties: Uses remote tools and cloud technology to provide technical support for hardware, software, store networks, and applications Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications Determines the best course of action to improve performance and efficiency of store systems, equipment, and applications Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality Understands and completes proper processes when installing software Directs field personnel in installing new equipment that is going on the store network Configures and upgrades software on newly installed devices Implements software changes for fuel dispensers and fuel tanks Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras Provides troubleshooting by using remote tools connected to other legacy networks Manages multiple tickets and works them in order of emergency to lowest priority Identifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems Reads, interprets, and follows procedures described in the internal knowledge base Provides documentation for knowledge-base articles Works with third-party help desk vendors as applicable Maintains inventories and orders parts as needed Provides phone support as needed Attends training classes as required to stay current with new equipment troubleshooting procedures and technology Initiates timely communication of critical events to Store Support Team Leads Completes other duties, including special projects, as assigned by Management

🚀 IT Support (Help Desk Technician) ⏳ Job Type: 12-Month Contract (Potential for Extension or Permanent) 💰 Pay: $24/hour Looking to kickstart your IT career? We're hiring an Entry-Level IT Support Technician in Columbus, OH! If you have a Bachelor's in Computer Science, Information Systems, or a related field, and 0-2 years of experience, this is the perfect opportunity to grow your career! Responsibilities: Provide technical support for hardware, software, and network issues Troubleshoot and resolve IT problems quickly and efficiently Set up and configure computer systems and software Respond to user inquiries and document support requests Collaborate with the IT team on projects and problem-solving Qualifications: Bachelor's degree in Computer Science, Information Systems, or related field 0-2 years of IT support experience Willingness to learn and develop technical skills Knowledge of Windows, mac OS, and office apps Strong communication and problem-solving skills What We Offer: $21/hour 12-month contract with potential to extend or go permanent Training, mentorship, and career growth opportunities Ready to Apply? Send your resume and a short cover letter explaining why you're excited to join the team. We can't wait to hear from you!

Client: Banking Firm Job Title: IT Support Duration: 12+ months (possible extension or permanent hire) Pay: $21.00/hr on W2 Schedule: Variable shifts including evenings, weekends, and holidays Job Overview A leading banking firm is seeking an experienced IT Support Specialist to deliver high-quality end-user technical assistance. The role centers on providing exceptional customer service, resolving technical issues efficiently, and supporting enterprise hardware and software systems. Key Responsibilities Provide excellent customer service through phone, chat, and in-person support. Listen actively to understand user concerns and ensure timely resolution. Document all incidents and requests accurately in the tracking system. Troubleshoot and resolve hardware, software, and application issues. Perform assessment, triage, research, and education for end users. Support after-hours or weekend needs as required. Demonstrate strong attention to detail, follow-through, and a positive attitude. Install, modify, repair, and run diagnostics on hardware, peripherals, and software. Build rapport with users and communicate clearly regarding issue status and resolution. Maintain professionalism in challenging or high-pressure situations. Qualifications Excellent communication and customer service skills. 2-5 years of related IT support experience in a high-tech, fast-paced environment. Technical support experience preferred but not required. High school diploma or GED required. Strong diagnostic and problem-solving abilities. Self-motivated with the ability to work independently under pressure. Flexibility to work varied shifts, including evenings, weekends, and holidays.

3 Month Contract On Site in Boston, MA No 3rd Party Recruiters 1-3 years in a Help Desk, IT Support, or Desktop Support role. Must have solid imaging skills Polished communication skills; via phone calls and teams Patient and empathetic, with the ability to translate technical jargon into plain language for non-technical users. Comfortable in a corporate setting, ideally with experience supporting on-site and remote users. Technical Skills Operating Systems: Working knowledge of Windows 10. Software: Familiarity with Microsoft Office 365. Systems & Tools: Hands-on experience with Active Directory (e.g., password resets, account creation). Hardware: Confident in basic PC troubleshooting, imaging, and peripheral setups. Networking: Foundational understanding of LAN/WAN concepts and basic network troubleshooting. Education Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred, but not required with equivalent hands-on experience.

Conexess Group is aiding a large healthcare client in their search for a Technical Support Analyst. This is a long-term opportunity with a competitive compensation package. in Bloomfield, CT*** ***We unable to work C2C on this role****** Responsibilities: Contributes to the IT Support job family in a support capacity. Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT. Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in IT Customer Support. Requirements: Associate degree and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded. At least 1 Year PC/LAN technical or equivalent experience Microsoft operating systems and Microsoft Office Outlook experience Networking switches and data networks. IP telecommunications systems. Capability to analyze problems and use sound judgement for determining solutions. Ability to clearly communicate with customers and other IT staff. Aptitude for providing strong customer service through interactions and communications, verbally and written. A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity. Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT discipline

This role provides dedicated support for an enterprise-wide ERP modernization initiative, specifically focused on SAP S/4HANA. As internal staff transition to the project team, this contractor will serve as a key service desk resource supporting SAP-related incidents, user questions, and early-stage rollout activities. The position is heavily aligned to the SAP Sales & Distribution (SD) module, with potential touchpoints to additional SAP areas depending on project needs. Work will be primarily onsite 1-3 days per week with a projected engagement of approximately 18 months. Compensation is up to $30/hr., based on experience. Responsibilities Provide Level 1 and Level 2 ERP triage and incident support, ensuring timely escalation and adherence to ITIL/ITSM practices. Deliver SAP S/4HANA user support, particularly within the SD module, including issue troubleshooting and functional guidance. Monitor and manage SAP-related tickets in ServiceNow, including outages, known issues, and service communications. Support end-user readiness activities such as account setup, MFA, password resets, and general access validation. Participate in go-live, testing, and cutover support windows; collaborate with internal teams and implementation partners on issue resolution and expectations. Create and maintain ERP knowledge articles, runbooks, FAQs, and training materials for the broader help desk team. Provide onsite support during rollout activities, including device/peripheral setup and printing/scanning functions tied to ERP workflows. Assist with general service desk operations during non-peak ERP phases (queue monitoring, warm handoffs, and user support). Participate in after-hours or on-call coverage during critical project milestones such as testing and go-live stabilization. Requirements Experience supporting SAP S/4HANA environments, ideally with exposure to the Sales & Distribution (SD) module. Background in service desk or IT service management with the ability to troubleshoot functional SAP user issues. Familiarity with SuccessFactors or other SAP modules is a plus (not required). Strong communication skills and the ability to support business users in fast-paced rollout phases. Comfort working onsite 1-3 days per week in the Newark, DE area (with occasional support at nearby sites as needed). Availability for an anticipated contract duration of approximately 18 months, beginning early January.

We are seeking an SAP Technical Support Specialist to join our client's team on an 18-month contract, providing hands-on support for SAP S/4HANA in a dynamic enterprise environment. This role blends ERP support, incident triage, knowledge management, and on-site hardware assistance. The ideal candidate has strong SAP troubleshooting skills and thrives in a fast-paced, customer-focused support setting. Responsibilities: Provide first-line SAP S/4HANA support, diagnosing and triaging ERP incidents. Manage and resolve tickets through ServiceNow, ensuring accurate documentation and timely follow-up. Build, maintain, and improve ERP knowledge articles to support end users and internal teams. Deliver on-site support (1-3 days per week) in Newark, DE, including hardware and workstation troubleshooting, device setup, and general site support. Collaborate with cross-functional teams to escalate and resolve complex SAP issues. Participate in after-hours and on-call rotations for critical production support. Requirements: Hands-on experience supporting SAP S/4HANA environments. Familiarity with ServiceNow or similar ITSM tools. Strong troubleshooting skills across both ERP systems and hardware/workstation support. Ability to write and maintain clear, user-friendly knowledge articles. Willingness to be onsite as required and participate in after-hours/on-call rotations.

We are in need of a SAP Support Specialist to provide front-line operational assistance for enterprise resource planning systems, ensuring stable day-to-day performance and smooth execution during major deployment events. This role works closely with project leadership, implementation partners, and the Service Desk to maintain system health, guide end users, and uphold support standards throughout the ERP lifecycle. Core Responsibilities ERP Issue Intake & Resolution Act as the initial point of contact for ERP-related incidents and service requests. Perform Level 1/2 troubleshooting, escalating issues according to ITIL/ITSM practices. Oversee inbound tickets in ServiceNow to ensure timely handling and adherence to support expectations. Testing, Cutover & Deployment Readiness Provide extended coverage during system testing, cutover activities, and launch periods. Engage daily with PMO teams and implementation partners to review transition plans, outstanding risks, and required dependencies. Conduct routine environment checks to verify system stability and availability ahead of key milestones. User Access & System Preparation Confirm users are properly provisioned with system accounts, authentication tools, and access resets. Validate workstation setup, device connectivity, and peripheral functionality associated with ERP-driven workflows. Documentation & Knowledge Transfer Create and update How-To guides, support documentation, runbooks, and knowledgebase articles. Equip the wider Helpdesk team with training on ERP procedures, common problems, and escalation paths. User Communications & Stakeholder Interaction Deliver clear updates regarding outages, known issues, changes, and progress during incident resolution. Provide on-site support during location rollouts, assisting with hardware and process-related questions. Operational Flexibility Participate in after-hours or on-call rotations during critical testing and deployment stages. Assist with general Helpdesk responsibilities during non-peak ERP periods, ensuring consistent queue coverage and warm transitions. Qualifications Experience supporting ERP applications; exposure to SAP S/4HANA is highly advantageous. Familiarity with ITIL/ITSM service management frameworks and enterprise ticketing tools such as ServiceNow. Strong interpersonal and communication skills with the ability to support diverse user groups. Ability to operate effectively in time-sensitive, high-visibility environments.

Technical Support Analyst - 3-Month Contract (Orlando Area) Looking for an opportunity to make an impact on a high-visibility technology rollout? Join Visionaire Partners as a Technical Support Analyst and help drive a mission-critical implementation. What You'll Do: Spend about 70% of your time setting up and breaking down equipment, 30% troubleshooting and repairs Shadow and support the lead technician Replace outdated hardware (8GB PCs and 4:3 monitors) Handle hardware swaps for new systems, label printers, scanners, iPads, and more Keep workstations tidy and professionally organized (because cable chaos is never a good look) Manage inventory, follow device naming conventions, and escalate printer issues as needed Support SIM/TCP training sessions and related equipment Follow IT security processes and contribute to continual improvement initiatives What You Bring: 1+ year of tech support experience (hardware, software, Windows, MS Office, AD, networking) Strong deskside troubleshooting skills Ability to image, configure, and re-image PCs with approved apps and systems access Excellent documentation, communication, and customer service chops Flexibility to work some weekends or on-call shifts Valid driver's license, reliable vehicle, and ability to transport IT gear between offices Must pass background and drug screening (marijuana excluded) Details: Contract Duration: Jan 9, 2026 - Apr 9, 2026 Location: On-site across Orlando area offices Perks: Visionaire Partners offers a competitive W-2 contractor benefits package, including 401(k) with match, health coverage, FSAs, life and disability insurance, and more.

Helpdesk and IT Support Specialist - Tully Rinckey Tully Rinckey, a rapidly growing, full-service law firm with offices across New York, Washington, D.C., Texas, and California, is seeking a customer-focused Helpdesk & IT Support Specialist to join our Latham, NY support staff team. This role is crucial for ensuring the smooth operation of technology for our over 180 users across 11 locations, maintaining high service standards, and maximizing attorney productivity. You will be the first point of contact for all technical issues, providing exceptional Tier 1 support to resolve incidents quickly and efficiently. Your core focus will be direct user support, incident triage, initial troubleshooting, and resolution of common desktop and application issues, while escalating complex problems to our Senior IT Manager and managed services provider (MSP). Key Responsibilities (Tier 1 Helpdesk Focus) First-Line Incident Resolution: Act as the initial contact for all incoming technical support requests (phone, email, ticketing system). Quickly and efficiently resolve Tier 1 incidents related to desktop, laptop, software, printing, and user access issues. Customer Service Excellence: Provide exceptional technical support to firm attorneys and staff, ensuring a professional, positive, and timely resolution to all support requests. Ticket Triage and Management: Oversee and manage the IT ticketing queue, ensuring accurate categorization, prioritization, and detailed documentation of all reported issues, troubleshooting steps, and final resolutions to meet defined service level agreements (SLAs). Remote & Basic Troubleshooting: Interface directly with remote and local users via phone, email, and remote tools to diagnose and resolve common hardware, software, and connectivity problems (e.g., password resets, VPN connection issues, Microsoft 365 functionality). System Configuration & Deployment: Procure, configure, and deploy new end-user technology (laptops, desktops, monitors, mobile devices, etc.) and perform user account administration (adds, moves, changes, resets) in Active Directory and Microsoft 365/Azure. Application Support: Provide support and basic troubleshooting for key firm applications, including legal-specific software, Microsoft Office suite, and collaboration tools. Escalation Coordination: Effectively triage and escalate complex Tier 2/3 incidents to the Senior IT Manager or the outside Managed Services Provider (MSP), ensuring clear communication and smooth handover. Knowledge Base Contribution: Create and maintain clear, user-friendly documentation, FAQ guides, and knowledge base articles for common support issues to promote self-service and team efficiency. Secondary Responsibilities (Basic Infrastructure Support): Assist the Senior IT Manager with basic administrative tasks, such as monitoring system alerts and confirming functionality. Work alongside the MSP to ensure end-user devices are properly patched and updated. Provide scheduled on-call support for major outages or critical network issues, escalating immediately to Tier 2/3 personnel as required. Qualifications and Experience: Minimum 3-5 years of experience in a dedicated IT Helpdesk, Desktop Support, or Tier 1 Support role. The ideal candidate will have VmWare Horizon / Omnissa, VmWare VCenter and Cisco experience. Demonstrated expertise in providing excellent customer service and initial technical troubleshooting in a fast-paced environment. Strong working knowledge of and experience managing/troubleshooting aspects of Windows 10/11 operating systems and common desktop applications. Hands-on experience with Microsoft 365 (user, licensing, and email administration) and basic familiarity with Active Directory/Azure for password and account management. Experience with ticketing/service desk management systems (e.g., ServiceNow, ConnectWise, Zendesk, etc.). Experience in performing equipment setup, problem resolution, and basic network support related to computer hardware, software, and VOIP phone systems. Strong analytical, organizational, communication, and interpersonal skills. Salary Range: $60,000 - $70,000/year (Commensurate with experience and based on an hourly rate).

Experienced IT Support Specialist At Lerch, Early & Brewer, a law firm in Bethesda, Maryland, we're more than a law firm - we're trusted partners to our clients. Join our dynamic team as an IT Support Specialist, where you'll play a crucial role in supporting our legal professionals using a wide variety of legal-specific applications. Position is ideal for someone looking to build upon 2-3 years of experience providing end-user support in a small to medium-sized law firm. Responsibilities include: Install, configure, and maintain software and hardware systems to ensure optimal performance Resolve technical issues related to software, hardware, smartphones and tablets, personal printers, MFDs, VoIP telephones, audio/video equipment, and conference room systems Provide application support and training Deliver outstanding customer service both at desk-side and via remote support tools Assist with systems and application administration Maintain inventory of IT equipment Provide matter litigation support by performing or assisting with electronic data ingestion, discovery, and production Required Skills and Experience: Experience providing desk-side, telephone, and remote support in law firms or similar environments Proficiency with Windows 11, Windows 10, Microsoft 365, Microsoft Teams, Microsoft 365 Copilot, Adobe Acrobat, iManage cloud, and mac OS. Proficiency with Apple iOS and Android mobile devices Strong customer service, verbal, and written communication skills Ability to communicate computer problems and resolutions to all levels of knowledge and experience Excellent organizational skills A+ and NET+ certifications, or equivalent work experience Benefits: Lerch, Early & Brewer offers excellent benefits, including health and dental insurance, paid holidays, vacation time, sick leave, and a 401(k) plan. The firm is conveniently located near the Bethesda Metro. We are an equal opportunity employer committed to diversity, equity, and inclusion, and we hire attorneys and staff with a broad variety of backgrounds and capabilities. Application Instructions: Apply on LinkedIn with your updated resume attached, OR send a cover letter and resume to ************************** and note that you are applying for the IT Support Specialist position. Help Us Learn About You: The best applicants provide a cover letter explaining their interest in a career as an IT Support Specialist and their interest in working at Lerch, Early & Brewer. We'd love to learn about you, so please share information you think distinguishes you from other candidates.

Join a dynamic locally owned and operated technology group in our brand-new Ogallala office as an IT Support Specialist! Headquartered in Albion, NE, with offices in Norfolk, Columbus, Lincoln, Elkhorn, and now Ogallala, Applied Connective provides innovative managed IT, communication, surveillance, security, and other technical solutions to a growing list of commercial and government clients throughout the region. Rapid growth has necessitated bringing new talent onto our team, so currently, we are seeking a highly motivated, hard-working, and technology-savvy candidate to take on this key role. This will be a full-time position with standard hours, 8am to 5pm, Monday through Friday, requiring both remote and onsite support of clients. The IT Support Specialist is responsible for using their technical and customer service skills to troubleshoot and provide resolution for inbound support requests, and duties require remote and onsite support of clients. Communicating effectively internally and to external resources is a top priority for the IT Support Specialist as is learning and advancing quickly to accommodate company growth. This role will work directly with our Service Manager to escalate and with our Relationship Manager should a service request sit outside the contract SLA. Background Check Disclosure: It is the hiring policy of Applied Connective to conduct a full background check as a condition of employment. More details available upon request!

Our client is seeking a skilled Help Desk Technician to join their IT Support team. This is a contract to hire opportunity that will be onsite for the first 90 days and transition to a hybrid schedule. Some travel included. This position provides technical assistance to end users, supports core systems, and ensures smooth daily operations across the organization. The ideal candidate brings strong troubleshooting abilities, excellent communication skills, and a commitment to delivering quality customer service. Responsibilities: • Provide first- and second-level technical support for end users across hardware, software, and network issues • Troubleshoot Windows OS, Microsoft Office, and Outlook/Exchange-related problems • Support basic networking functions including connectivity, VPN, DNS, and DHCP • Manage Active Directory tasks such as password resets, account setup, and permissions • Set up, configure, and troubleshoot printers and peripheral devices • Assist with mobile device support and Mobile Device Management (MDM) solutions • Document support activities, resolutions, and system updates • Deliver timely, professional communication and maintain strong customer service standards • Work both independently and collaboratively within a hybrid environment Requirements: • Associate's or Bachelor's degree in Computer Science or related field, or equivalent experience • 2-5 years of experience in a help desk, technical support, or field service role • Experience supporting Windows, MS Office, MS Exchange/Outlook, and basic networking • Strong end-user support skills • Experience with Active Directory, DNS, DHCP, and VPN troubleshooting • Strong diagnostic and problem-solving skills for hardware and software issues • Printer setup and management experience • Familiarity with Mobile Device Management tools • Excellent verbal communication and customer service abilities • Ability to work well under pressure and handle multiple priorities • Comfortable working independently, remotely, or as part of a team

Our client is a PHENOMENAL global alternative investment / M&A firm located in Midtown Manhattan. As one of the longest standing investment firms in the world, the organization has continuously expanded its footprint across a broad spectrum of the financial markets. Combining in-depth fundamental analysis with strategic trading and superior sourcing capabilities, our client is a globally recognized leader in its space. The firm excels as strategic investors, engaging dynamically in a wide range of investment and M&A opportunities. Position Overview: This role is for an Executive IT Support lead who loves all things technology and has a demonstrated background in troubleshooting and IT support. This role involves managing desktop and network support for several key executives, including the organization's Managing Partner, both in-office and at various offsite locations. The selected candidate will be the primary contact for all technology-related issues within these environments. Key Responsibilities: Manage desktop and network support services for the Managing Partner and other senior executives. Provide outstanding VIP technical support to ensure effective and efficient service delivery. Monitor, maintain, and provide ongoing support for systems across multiple residential and office locations. Lead and manage technology projects, such as: Establishing home networks with backup internet connectivity. Upgrading security camera systems at residential sites with minimal disruption. Assisting in multimedia content creation for marketing and promotional efforts. Troubleshoot mobile, desktop, and laptop issues as they arise. Provide IT support for both business-related and personal travel. Analyze current processes to identify inefficiencies and recommend improvements. Stay updated on the latest trends and advancements in IT infrastructure. Key Qualifications: Bachelor's degree in Information Technology or a related field. 4+ years of experience in IT or a related industry. Strong verbal and written communication skills. Familiarity with Apple/Mac/iOS products and their best practices within a professional setting is helpful, but not required. Experience with Windows 10/11 and Microsoft Office Suite; knowledge of Windows Server is a plus. Strong problem-solving abilities and a resourceful, innovative mindset. Interest in high-end consumer electronics. Experience working with AV technology for both professional and home settings (e.g., Crestron, Zoom, Streaming Services, Sonos). Ability to collaborate with network administrators and security professionals to maintain secure residential networks. Detail-oriented with excellent organizational skills, including asset management and thorough documentation practices. Client-focused with high energy, always willing to go the extra mile to meet needs. Excellent interpersonal skills, including the ability to explain technical issues in simple terms to individuals with varying levels of technical expertise. Professional demeanor and ability to remain composed in high-pressure situations. Comfortable working with external vendors and technicians to resolve issues. Willingness to handle on-call duties when required and take ownership of all requests, escalating when necessary.

Job Title: Tech Support Agent (Restaurant Industry Focus) Overview: We are seeking a tech-savvy, motivated individual with a background in restaurant management to join our Tech Support team. This role involves providing high-quality, hands-on support for Point of Sale (POS) systems, inventory controls, and financial reporting. This is a 6-month contract-to-hire opportunity. Key Responsibilities: Provide technical support for POS systems, assisting store managers and assistant managers in fast-paced environments (primarily fast food restaurants). Troubleshoot and resolve hardware and software issues, working independently and collaboratively with the support team. Utilize proprietary software and the TigerPaw ticketing system to manage and document support requests. Required Skills: Hands-on experience with inventory controls, financial reporting, and sales tracking in a restaurant environment. Ability to diagnose and resolve hardware and software issues without relying on scripted responses. Strong understanding of management-level functions of POS systems beyond basic usage. Excellent communication skills with the ability to explain technical issues to non-technical users.

Compensation: $18-22 per hour Mobile Help Desk Support Inceed has partnered with a great company to help find a skilled Mobile Help Desk Support professional to join their team! This is an exciting full-time opportunity for a candidate with telecommunications experience and expertise in mobile devices. The role is perfect for someone who thrives in dynamic environments, enjoys solving complex issues, and excels in customer service. The selected candidate will play a critical role in assisting users with hardware, network connectivity, device configuration, and troubleshooting mobile operating systems such as Android and iOS. Responsibilities: Respond to and resolve user requests for assistance via phone, email, and text messaging. Provide initial analysis and resolution for incidents and service requests submitted by internal users. Utilize help desk tracking software for efficient issue resolution. Required Qualifications & Experience: Proven ability to follow defined processes and seek advice when necessary. Previous experience in customer support, call center, or similar roles. Experience supporting business desktop/laptop and mobile devices, including troubleshooting and configuration of mobile devices. Nice to Have Skills & Experience: Familiarity with IT knowledgebase software and end-user documentation. Strong communication skills for interfacing with management and technical resources. Experience in maintaining poise and humor in stressful situations. Perks & Benefits: 3 different medical health insurance plans, dental, and vision insurance. Voluntary and long-term disability insurance. Paid time off, 401(k), and holiday pay. Weekly direct deposit or pay card deposit. Other Information: Candidate must be available Monday through Friday, 7:00 AM to 8:00 PM EST. The position offers opportunities for growth and exposure to advanced technical environments. Applicants must have strong problem-solving and customer service skills. If you are interested in learning more about the Mobile Help Desk Support opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time. We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #INDEM

Seeking a junior level Help Desk Technician to work in a fast-paced firm in Hilo, HI. MUST BE LOCAL TO HILO, HI Manage and work tickets via the service desk ticketing system within SLAs Monitor and respond quickly to incoming phone requests that relate to IT issues Maintain computer systems and act as support for system degradation/outages Responsible for end-user PC's, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc)

Technical Coordinator (12-Week Contract) Our client is seeking a detail-oriented and proactive Technical Coordinator to support technology operations for local school districts. This role involves coordinating, tracking, and troubleshooting classroom technology devices to ensure smooth functionality and compliance with standards. Responsibilities Serve as the primary point of contact for school staff regarding Lenovo devices. Act as a liaison between the company, customers, and vendors to resolve technical issues. Communicate daily with district contacts to ensure timely resolution of problems. Pick up and deliver malfunctioning devices to centralized locations for repair. Track and monitor defective devices throughout the warranty process. Perform basic troubleshooting on-site (e.g., powerwashing/recovery). Maintain the server room and ensure quality control on repaired devices before redistribution. Report requested data accurately to district representatives. Ensure compliance with all applicable regulations and best practices. Perform other related duties as assigned. Qualifications Strong organizational skills and attention to detail. Excellent communication and customer service abilities. Ability to manage time effectively and meet deadlines. Basic technical knowledge of devices and troubleshooting. Proficiency with Microsoft Office Suite or similar tools. Ability to adapt to changing priorities and schedules. Valid driver's license with a clean MVR (may occasionally drive company vehicle). Bachelor's degree in a related field preferred. If you're interested in gaining hands-on experience in technology coordination while supporting educational initiatives, this could be a great opportunity for you! If you're reliable, tech-savvy, and enjoy problem-solving, we'd love to connect!