Information Technology Manager jobs at Texas - 147 jobs

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. Purpose This role is accountable for optimizing the performance of both internal and outsourced contact center operations serving gas and electric customers. This role ensures service delivery excellence through effective vendor governance, forecasting, staffing optimization, and operational analytics. The position drives the balance between customer experience, reliability, and cost to serve-ensuring that customers are supported 365/24/7 across voice, chat, and digital channels. Accountabilities Serve as the primary relationship owner for all third-party vendor partners supporting the contact center. Establish and manage performance scorecards with clear SLAs, KPIs, and compliance standards aligned with regulatory requirements and internal expectations (ASA, FCR, CSAT, Quality, Safety, and Cost per Contact). Lead structured governance routines (weekly operational reviews, monthly business reviews, quarterly performance reviews). Ensure vendors adhere to company policies, data privacy, and customer protection protocols. Partner with Procurement, IT, and Legal to manage vendor contracts, renewals, and performance incentives. Identify improvement opportunities in call routing, digital deflection, automation, and agent enablement. Support vendor onboarding, training readiness, and technology integration for new lines of business or storm response capacity. Lead forecasting, capacity planning, and staffing models across internal and vendor sites to meet service level, regulatory, and cost targets. Oversee scheduling, real-time management, and adherence to ensure consistent coverage and performance. Collaborate with Operations, HR, and Finance to align headcount, shrinkage, and overtime budgets. Use workforce data to anticipate demand impacts due to seasonality, rate cases, weather events, or system outages. Maintain and enhance workforce systems (e.g., NICE IEX, Verint, Aspect) to improve forecast accuracy and intraday efficiency. Provide visibility to daily, weekly, and monthly performance trends and take proactive steps to optimize staffing and service delivery. Develop executive dashboards and insights to inform operational decisions and leadership storytelling. Perform root cause analysis on SLA misses or cost variances and lead resolution action plans. Drive Lean and continuous improvement principles across vendor and internal teams. Monitor operational health indicators such as occupancy, utilization, and shrinkage to improve productivity and service reliability. Partner with Quality Assurance and Training teams to ensure workforce readiness and skill alignment with evolving customer needs. Education and Experience Bachelor's degree in Business, Operations, or a related field (or equivalent experience). 5+years of experience in a large-scale utility or regulated industry contact center environment. Proven experience managing outsourced vendor relationships and workforce operations. Strong analytical and technical skills, including proficiency in Excel, Power BI/Tableau, and WFM platforms. Understanding of contact center metrics and their impact on regulatory compliance, affordability, and reliability. Excellent communication and negotiation skills with ability to influence cross-functionally. Demonstrated success implementing governance frameworks and process standardization across multiple locations. This position requires travel to locations in the United States and occassionally to the head office in Canada. A valid passport is required for international travel. Preferred Attributes Utility industry experience in electric, gas, or combination operations. Knowledge of regulatory reporting, call quality compliance, and customer satisfaction drivers. Lean Six Sigma, PMP, or equivalent process improvement certification. Passion for creating a unified culture across internal and vendor teams-“One Vision. One Team. One Voice.” Strategic thinker with a hands-on approach to daily performance execution. Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life. Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction. With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model. What We Offer Company funded Pension program 401k with Company match Full insurance benefits (health/dental/vision/life) Collaborative environment with a genuine flexible working policy Share purchase/match plan Defined Contribution savings plan Top Talent Program Volunteer paid days off Employee Assistance Program Achievement fund We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity. We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. SERVICE DESK MANAGER IS OPEN TO CURRENT ADOT EMPLOYEES ONLY Job Location: ADOT SERVICE DESK TIER 1 1801 W. Jefferson St, Phoenix, AZ 85007 Posting Details: Salary: $85,750 - $95,750 Anticipated Salary: $90,750.00 Grade: 26 Closing Date: 01/29/2026 Job Summary: Manages the ADOT Identity Access Management (IAM) Team. This position is responsible for the workflow, configuration and implementation of centralized record of accesses and permissions. Maintaining a complete documentation of approved applications, forms, and creating/implementing standard work from various units within the Division. Maintain and update possible base CAR packages for each division, maintaining a periodic update schedule for the CAR packages to remain updated within applications and divisions. Provide training on all aspects for the centralized record of access, develop reports, and quality control. Work closely with the Information Technology department to resolve audit standards. Assist with the creation and implementation of policies and procedures. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Supervises the staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed. Trains staff on operational procedures and troubleshooting techniques Ensures systems within ADOT are operational Knowledge, Skills & Abilities (KSAs): Knowledge of: • Service offerings, customer service principles and processes, back-office server applications, desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, and any other computer-related technologies • Q-Suite applications, MVN administration, DAP administration, driver license, title/registration, and MVD Document imaging • CSP department operations and measures. Skill in: • Excellent interpersonal, written and oral communication skills • Excellent problem-solving skills and attention to details • Troubleshooting skills with MVD equipment organizations and systems Ability to: • Balance, prioritize and organize multiple tasks. • Work collaboratively in teams and across organizations. • Balance, prioritize and organize multiple tasks. • Work collaboratively in teams and across organizations • Synthesize feedback and adjust plans accordingly • Build strong relationships inside and outside the organization • Resolve incidents/problems efficiently and effectively, recognizing customers' competence levels, and able to approach each level appropriately • Supervise small to medium teams. Selective Preference(s): Bachelor's degree plus 5 or more years of related experience in related discipline (or equivalent experience) Pre-Employment Requirements: This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: • Sick leave • Vacation with 10 paid holidays per year • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Health and dental insurance • Retirement plan • Life insurance and long-term disability insurance • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us: For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at ********************** or phone call at ************** option 2. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Under the direction of the Director of IT Financial Administration and the agency department head, this employee will assist with the overall responsibility for the financial review and budgeting process for IT related items for the OIT and other various City departments. This position requires the ability to strategize and plan the financial resources in a manner that is consistent with the goals of OIT as it carries out the Mayor's vision for improving technology across the City. Salary is commensurate with the education and qualifications of the successful candidate. Job Description Essential Functions Analyze the IT related budget items for OIT, and possibly various city departments, to direct financial strategy around citywide programs and initiatives. Evaluation of vendor proposals in the contracting process to ensure scope of work and cost estimates are associated with the corresponding budgeted line items. Oversee portions of other department financial operations including vendor relations and payment processes. Review and monitor OIT's IT spending and prepare periodic reports. Conduct a variety of special or recurring studies of fiscal and related operations. Recommend solutions to various issues when fiscal constraints must be followed to meet the original intent of the scope of work within budget. May include meeting with appropriate officials to discuss proposals, consider alternatives or modifications, and resolve problems Performs related work as required. Qualifications EDUCATION Completion of a bachelor's degree program at an accredited college or university with major course work in public administration, finance, economics, accounting, business administration, or related field. EXPERIENCE/SKILL Minimum of 3 years budget/fiscal/accounting experience, preferably within the City of Philadelphia. Expertise in the City's Automated Contract Information System (ACIS), Microsoft Office Suite, ADPICS and FAMIS is required. Attention to detail is critical to prepare and interpret a variety of financial and budgetary reports and statements. Candidate must be comfortable with basic Information Technology issues. An equivalent combination of education and experience deemed acceptable by Human Resources, the Chief Financial Officer and/or the agency department head will also be considered. Analyze and comprehend organizational and procedural problems and make recommendations related to budgetary requirements. Express ideas effectively, both orally and writing. Enlist the cooperation of officials to implement policy and procedural changes. Establish and maintain effective working relationships with associates, administrative officials, departmental officials and vendors. Analyze and resolve complex budgetary problems and make sound recommendations consistent with budgetary principles and departmental policies. Exercise judgment and discretion in applying and interpreting policies and procedures consistent with overall policy and objectives. Identify and evaluate significant trends in revenue and make budgetary recommendations The principles and practices of both capital and operating budget formulation, evaluation, and administration including the execution of guidelines for the use of both capital and operating funds. The principles and practices of budget administration as applied to the analysis of budgetary objectives and procedures. The principles of finance as applied to the preparation and control of operating and capital budgets. Principles and practices of administrative analysis and managerial operations. Principles and practices of administrative organization and management and their application in resolving a variety of operational and administrative problems. Principles and practices of revenue forecasting. Additional Information Salary Range: $80,000-$90,000 Salary Range cannot exceed $90,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Under the direction of the Director of IT Financial Administration and the agency department head, this employee will assist with the overall responsibility for the financial review and budgeting process for IT related items for the OIT and other various City departments. This position requires the ability to strategize and plan the financial resources in a manner that is consistent with the goals of OIT as it carries out the Mayor's vision for improving technology across the City. Salary is commensurate with the education and qualifications of the successful candidate. Job Description Essential Functions * Analyze the IT related budget items for OIT, and possibly various city departments, to direct financial strategy around citywide programs and initiatives. * Evaluation of vendor proposals in the contracting process to ensure scope of work and cost estimates are associated with the corresponding budgeted line items. * Oversee portions of other department financial operations including vendor relations and payment processes. * Review and monitor OIT's IT spending and prepare periodic reports. * Conduct a variety of special or recurring studies of fiscal and related operations. * Recommend solutions to various issues when fiscal constraints must be followed to meet the original intent of the scope of work within budget. May include meeting with appropriate officials to discuss proposals, consider alternatives or modifications, and resolve problems * Performs related work as required. Qualifications EDUCATION Completion of a bachelor's degree program at an accredited college or university with major course work in public administration, finance, economics, accounting, business administration, or related field. EXPERIENCE/SKILL * Minimum of 3 years budget/fiscal/accounting experience, preferably within the City of Philadelphia. * Expertise in the City's Automated Contract Information System (ACIS), Microsoft Office Suite, ADPICS and FAMIS is required. * Attention to detail is critical to prepare and interpret a variety of financial and budgetary reports and statements. * Candidate must be comfortable with basic Information Technology issues. An equivalent combination of education and experience deemed acceptable by Human Resources, the Chief Financial Officer and/or the agency department head will also be considered. * Analyze and comprehend organizational and procedural problems and make recommendations related to budgetary requirements. * Express ideas effectively, both orally and writing. * Enlist the cooperation of officials to implement policy and procedural changes. * Establish and maintain effective working relationships with associates, administrative officials, departmental officials and vendors. * Analyze and resolve complex budgetary problems and make sound recommendations consistent with budgetary principles and departmental policies. * Exercise judgment and discretion in applying and interpreting policies and procedures consistent with overall policy and objectives. * Identify and evaluate significant trends in revenue and make budgetary recommendations * The principles and practices of both capital and operating budget formulation, evaluation, and administration including the execution of guidelines for the use of both capital and operating funds. * The principles and practices of budget administration as applied to the analysis of budgetary objectives and procedures. * The principles of finance as applied to the preparation and control of operating and capital budgets. * Principles and practices of administrative analysis and managerial operations. * Principles and practices of administrative organization and management and their application in resolving a variety of operational and administrative problems. * Principles and practices of revenue forecasting. Additional Information Salary Range: $80,000-$90,000 Salary Range cannot exceed $90,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

Under administrative direction, is responsible for coordinating systems analysis, maintenance and development activities through direct and indirect staff. Lead teams in the areas of scheduling, technical direction, future planning and standard practices. Participate in budgeting and capital equipment processes and quality improvement activities for the organization. Working conditions are primarily inside an office environment. Exercises direct supervision over assigned staff. This position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason. * Candidate must reside within a 100 mile radius of the City of San Antonio. * Work Location City Tower - 100 W. Houston Street, San Antonio, TX 78205 Work Hours 7:45 a.m. - 4:30 p.m., Monday - Friday Essential Job Functions * IT Business Management: Manages staff within assigned area, conducting hiring, training and performance review activities as required. Supports budget processes and conducts fiduciary activities as appropriate to ensure appropriate allocation of funds. Supports procurement processes related to services and/or products necessary for the organization. * Supports department-wide IT strategic and operational planning activities. * Customer Business Requirements: Works with business partners to understand business needs. * Customer Technology Planning: Provides input to business technology planning within their functional area. Identifies and researches alternative technologies, evaluates current staff and technical resources, and identifies alternatives for addressing business objectives. * IT Initiatives: Manages the implementation of IT initiatives to support business strategy. * Technical Solution Identification and Procurement: Participates with end users and management in the identification and evaluation of information systems requirements, and develops plans to insure the completion of these activities. Develops plans for the completion of major applications. Coordinates the acquisition of approved hardware and software including the planning for migration, installation, and training. * Service Quality: Provides high-quality services at optimal cost to customers. * Business Process Improvement: Develops and implements technologies to improve the performance of a business process and increase efficiency and effectiveness. * Vendor Management: Manages vendor relationships to maximize value to the business. * Technical Standards: Contributes to the development of standards and recommends changes to systems/applications. Provides technical and business expertise. * Staff Resource Optimization: Identifies the roles, skills and knowledge required. Ensures staff has the resources and skills needed to support all work initiatives. Participates in IT workforce deployment activities. * End User Training: Manages the development and delivery of training for internal IT users to ensure productive use of existing and new systems. * Performs related duties and fulfills responsibilities as required. Job Requirements * Bachelor's degree from an accredited college or university. * Three (3) years of relevant technical and business experience, to include one or more business and technical processes. * Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Preferred Qualifications * Three (3) years of experience in technical and managerial roles supporting enterprise applications within large, complex organizations. * Three (3) years of experience directly supervising development teams throughout the analysis, planning, development, implementation, and ongoing support of technical solutions. * Three (3) years of experience delivering high-quality support to IT customers. * Demonstrated proficiency in leading teams using Agile methodologies. * Strong proficiency in System Development Life Cycle (SDLC) processes and best practices. * Proven ability to manage multi-million-dollar budgets and oversee large-scale project implementations. * Valid Class "C" Texas Driver's License. Special Instructions * A current resume must be attached to your application. Applicant Information * Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university. * Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted. * Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application. * If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance. Knowledge, Skills, and Abilities * Knowledge of system environments. * Knowledge of core managerial functions such as budgeting, procurement, personnel management, and finance. * Knowledge of current information technology management theories and practices. * Knowledge of management and supervisory principles and techniques. * Knowledge of current organizational hardware and software capabilities. * Knowledge of methods and techniques involved in the completion of information system planning including security administration, operational capacity planning, and cost benefit analysis of alternative technologies. * Knowledge of quality principles and tools, especially root cause analysis and problem solving. * Skill in effectively planning, organizing, controlling and supervising the work of subordinates. * Skill in establishing and communicating clear expectations regarding work performance for both the individual and/or team. * Skill in a variety of communication methods to present complex issues to diverse audiences. * Skill in creating an environment for improving customer satisfaction and promotes an atmosphere that establishes customer satisfaction as a key value in the organization. * Skill in utilizing a personal computer and utilizing associated software programs. * Ability to operate a computer keyboard and other basic office equipment. * Ability to learn and adapt to the ongoing changes of the City culture. * Ability to clearly communicate goals and priorities of the organization as they relates to technical issues. * Ability to demonstrate a solid understanding of the current knowledge exchange and technology interface issues (including e-business aspects) between own and closely related units of the organization. * Ability to demonstrate a solid understanding of project management tools; plan development, metrics, cost and effort estimation, schedule development, risk analysis, monitoring of production and compliance, project progress tracking. * Ability to demonstrate a solid understanding of business and technical problem solving skills. * Ability to influence other employees to work together to support the mission and goals of the City of San Antonio. * Ability to establish and maintain effective working relationships with City staff and the general public. * Ability to successfully launch and deliver a single IT project. * Ability to communicate clearly and effectively. Work Complexity and Examples * Manages small teams of individuals in IT.

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. Job Description: IT Systems Administrator Purpose: Under moderate supervision, this position provides daily operations maintenance and support for highly reliable systems, using broad skills and current knowledge of information technology systems. Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Monitors, troubleshoots, diagnoses, tests, evaluates, and makes recommendations to resolve system problems as well as define disaster recovery plans and develop network test plans. Implements, configures, manages, administers, maintains, and monitors software and hardware to include systems, applications, middleware, servers, and storage. Procures new software and hardware for systems, applications, middleware, servers, and storage technologies. Evaluates system performance and health checks by implementing tuning improvements and performing system sizing estimates. Contributes to the planning, forecasting, budgeting, procuring, and implementing new system hardware and software including the retirement of existing systems and components. Assists with development of solution-based cost analysis. Coordinates and communicates the installation, configuration, and maintenance of systems and components with customer departments and project teams. Monitors services provided by vendors to ensure service levels are met. Monitors and assists in management of equipment inventory. Implements system security procedures and ensure compliance of all security policies, procedures and standards. Responsibilities - Supervisor and/or Leadership Exercised: None Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of one or more areas of infrastructure and server technologies. Knowledge of application and/or operating systems. Knowledge of networking/telephony operating systems and network/telephony monitoring and management applications. Knowledge of industry and department best practices, requirements and policies and procedures. Knowledge of system capacity planning. Skill in documenting and maintaining application and process or configuration information. Skill in providing day-to-day system/application administration and/or system/application administration in support in a variety of work environments. Skill in installing and maintaining applications or operating systems or equipment. Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts. Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs. Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals. Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability. Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding. Ability to define, analyze, and find solutions for difficult or complex problems. Ability to view the big picture. Ability to quickly become familiar with emerging technologies. Ability to identify trends as well as isolated events. Minimum Qualifications: Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience. Experience may substitute for education up to two (2) years. Preferred Qualifications: Experience complying with regulatory controls, i.e., North American Electric Reliability (NERC) regulations, Critical Infrastructure Protection (CIP), Occupational Safety and Health Administration (OSHA), Experience monitoring modern physical and virtual data center infrastructure (systems, applications, middleware, servers, storage, and backup). Experience communicating, collaborating, and coordinating server and application infrastructure updates with the affected stakeholders. Experience supporting server-related and site maintenance issues, including routine maintenance and patching. Experience managing system backups and restore activities. Experience managing Certificates within AppviewX. Experience working with Power Plant operations and critical applications. Other: Ability to travel to more than one work location. Notes to Candidate: Austin Energy Data Center Operations seeks an IT Systems Administrator to support various systems in a modern, complex infrastructure. The administrator's duties include implementing, managing, and maintaining highly complex, secure, and reliable systems infrastructure. Documentation and troubleshooting of system components. This position requires on-call rotation to support 24-hour utility operations and travel between local sites to survey in support of the integrated Data Center Operation solutions. The primary duties of the position: Monitor, troubleshoot, diagnose, test, evaluate, and make recommendations to resolve system problems, define disaster recovery plans, and develop system test plans. Implement, configure, manage, administer, maintain, and monitor software and hardware, including systems, applications, middleware, servers, storage, and backup. Assist and monitor AppViewX Certificates and communicate changes as needed. Evaluate system performance and health checks by implementing tuning improvements and performing system sizing estimates. Coordinate and communicate systems and components' installation, configuration, and maintenance with customer departments and project teams. Monitor and assist in the management of equipment inventory with IT Infrastructure Teams. Implement system security procedures and ensure compliance with all security policies, procedures, and standards. Travel to multiple work locations and participate in on-call rotation within the 24-hour utility operations. Pay Range: $68,660.00 - $85,830.00 annually Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. (40-hour work week). Additional work hours may be required to support 24-hour Utility operations, including evenings, weekends, holidays, inclement weather, and emergency closures. Infrastructure team members are required to be onsite a minimum of twice a week. Location: 2500 Montopolis Dr., Austin, Texas 78741 IMPORTANT INFORMATION: Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time. We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system. DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Resumes will not be accepted. Statements such as “see resume” will not be accepted. You may use “N/A” for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for the top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. ******************* Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Standards, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. WORK HOURS: This position has been designated as critical for the City of Austin. Critical positions are necessary and vital and support activities that impact City or department operations. Work can be done while at a designated work site or while working at an alternate work location. Critical employees may be reassigned to another area to provide essential services to support any extraordinary situations or emergency conditions. VETERAN INTERVIEW PREFERENCE: Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK: This position requires a criminal background investigation and North American Electric Reliability Corporation (NERC) clearance. FAIR LABOR STANDARDS ACT: This position is classified as EXEMPT and may require working additional hours outside of the normal schedule to include nights, weekends, and /or holidays. EEO Statement for City of Austin: The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call ************** or Texas Relay by dialing 7-1-1.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play. Job Description The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required. The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings. Essential Functions Security Operations Management Follow documented information security policies, processes, and procedures. Document new information security processes and update existing information security. Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT). Administer and maintain end user accounts, permissions, and access rights. Manage connection security for local area networks and DPH web sites. Manage and ensure the security of databases and data transferred both internally and externally. Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities. Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps. Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution. Research information security topics, tools, techniques, and threats as directed. Serve as an information security resource on DPH IT projects. Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations. Actively promote a customer-oriented approach to maintain a secure DPH network. Know how to find answers. Understand available tools and resources to determine correct answers to security issues. Relationship Management Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams. Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems. Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT. Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction. Competencies, Knowledge, Skills, and Abilities Extensive experience with information, network, and application security concepts, methodologies, and processes Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools. Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools. Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities. Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills. Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered. Additional Information Salary Range: $90,000-$100,000 Salary cannot exceed $100,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Director of Infrastructure reports to the Chief Technology Officer and is responsible for leading the enterprise and solution architecture functions. This role ensures that architectural roadmaps align with business strategies and enterprise transformation activities. The Director manages a team of enterprise and solution architects and works with senior leadership to develop and execute organizational strategy, support enterprise change, and optimize technology investments. Principal Responsibilities: Architecture: Establish and enforce architectural principles, standards, and governance to ensure consistency and interoperability across the enterprise. Take a holistic view of the organization, considering how different projects and systems interact and contribute to the overall architecture. Create and maintain comprehensive enterprise architecture models, encompassing business, data, application, and technology domains. Develop and maintain technology roadmaps to guide the evolution of the IT landscape to meet future business requirements. Evaluate and recommend technologies and oversee their integration into the overall enterprise architecture. Consider factors such as reliability, scalability, flexibility, and security in architecture decisions to ensure the long-term success of the City. Infrastructure: Oversee daily activities of the Enterprise & Solution Architects and related staff. Provide direction and supervision to a cloud support team. Direct the day-to-day operations for areas within their purview, including creating and managing strategies, plans, policies, and procedures. Evaluate new technologies and tools to determine their suitability for integration into the product and enterprise-wide architecture. Identify and mitigate potential risks related to technology solutions, ensuring security, compliance, and scalability. Manage risks associated with technology decisions, considering factors like compliance, security, and long-term sustainability. Collaborate with IT Security & Governance to ensure compliance and approved pathways to production for all domain initiatives. Platform Engineering: Manage project budgets, timelines, and resources while maintaining a high level of quality in deliverables. Train, coach, and mentor employees under their supervision. Participate in or lead hiring processes, as needed. Collaborate with leaders from various departments to understand business needs and ensure IT initiatives support organizational objectives. Provide guidance to product, solution architects, and development teams, ensuring adherence to architectural principles and best practices. Qualifications A bachelor's or master's degree in computer science, information technology, or a related field, or equivalent experience is required. Candidates must have 7+ years of experience in software development, architecture, and design with a proven track record of successful project delivery. Required Skills and Abilities: Proficiency in architecture modeling tools and languages. Strong knowledge of relevant technologies, frameworks, and design patterns. Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders. Strong analytical and problem-solving skills to address complex architectural challenges. Ability to adapt to evolving technologies and business needs. Strong knowledge of Disaster Recovery and Business Continuity Planning best practices. Strong knowledge of Microsoft product stake. Additional Suggested Skillsets: Security and HIPAA compliance in networked solution(s). Experience with monitoring and alerting software tools and systems, such as SolarWinds, What's Up Gold, and PagerDuty. Understanding of AWS/Azure Virtual and Cloud environments. Data Center design, maintenance and Support. Knowledge of common Hypervisor technologies (VMware, Azure Local, Nutanix) Additional Information Salary Range: $120,000 - $149,000 Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

Boston EMS is the provider of emergency medical services for the City of Boston and is a nationally recognized leader in the field of pre-hospital emergency medicine. The department leverages the latest advances in both medicine and technology to bring high-quality, compassionate care to the people of Boston. This position leads and manages technology and information systems for Boston EMS, ensuring the reliability, security, and continuous operation of critical applications and hardware. The role serves as both technical lead and project manager for complex information technology initiatives, aligning system development with EMS operational needs while supervising and supporting the information technology systems team. DUTIES: Oversee Boston EMS' technology and information systems, including procurement, contracts, maintenance, and sustainment. Ensure reliability of all ITS applications and hardware. Serve as the technical lead and department project manager for multiple large-scale complex information technology and system initiatives essential to Boston EMS operations. Understand EMS operational use and ensure deliverables align with current and future needs. Supervise the Boston EMS ITS team, offering support, guidance, and professional development opportunities. Hands on manager, helping support and manage server and desktop hardware, operating systems, and applications for EMS environment. Meet regularly with internal stakeholders, including the Office of the Chief, Electronic Patient Care Report (ePCR) Office, Office of the Medical Director, Field and Dispatch Operations, and Training to effectively understand and address ITS needs. Work closely with BPHC IT services and meet weekly with BPHC Technology Services Director to ensure active communication, alignment and compliance. Promote innovation in the provision of emergency medical services and internal processes through technology and information systems, building upon what is working well, implementing best practices and collaboratively exploring new ideas. Lead efforts to optimize system and data security, as well as continuity of operations, including built-in redundancies and failover plans. Ensure applications critical to EMS operations remain operational 24/7/365. This includes active awareness, accessibility during off hours to address critical issues, and ability to effectively advocate for Boston EMS on matters that present risk to such systems. Support the collaborative development and implementation of data-driven projects. May include creation of databases, reference materials, templates, and reports in various formats, including presentations, data visualization tools, and statistical software programs. Enhance the department's overall analytics, primarily focused on department operations. Serve as a resource and content expert for the department in this process. Build relationships and networks with other city departments to promote collaboration, sharing of best practices and informing city services. Support the collaborative maintenance and enhancements of the department's multiple reporting and data tools. Participate in inter-agency working groups pertinent to information technology services. Work to help BPHC advance as an antiracist organization by meeting or exceeding the standards set by the BPHC Anti-Racism Policy. Performs other duties as required.

This exempt level position will, under the direction of the IT Manager, be the team lead for implementing, monitoring, maintaining, and troubleshooting software and hardware systems in the Town of Little Elm. The System Administrator III coordinates new hardware, software, consumables, and other technologies into fully functional instrumentation platforms that support the Town's services (both internal and external). Works closely with Town departments to understand and identify computer system and equipment needs. Operates as a project lead on deployment of new applications and systems when assigned. Works within general guidelines on broadly defined projects. The System Administrator III assists in managing support requests, diagnosing and reporting problems, troubleshooting, and/or communicating problems to other support resources in a timely and responsive manner and follows up with end users to ensure issues have been resolved. Additionally, the work involves performing a variety of tasks, and occasionally requires independent judgment, discretion, and due diligence in the performance of job duties and responsibilities, as well as sound interpretation of local, state and federal policies and regulations. Advanced knowledge of server systems, especially Windows Server, VMWare and Nutanix Hyperconverged Infrastructure (HCI) platforms, server backups, and maintenance of on-premises and cloud systems are essential, along with excellent customer service skills. Ability to interface with Software as a Service (SaaS) providers in order to maintain and troubleshoot SaaS platforms is required. Preferred skills are intermediate to advanced knowledge of network operations, database management, Active Directory, and Group Policy management. The candidate must be highly motivated and strive for success by demonstrating Little Elm's Core Values of Integrity, Customer Service, Efficiency, and Innovation. EDUCATION/TRAINING/EXPERIENCE Bachelor's degree in computer science, information technology, information science, or related field, AND Eight years of experience in related technology support services, OR an equivalent combination of education and experience (technical certifications, depending on the level of certification, may be substituted for work experience or education). LICENSES OR CERTIFICATES 1. Must be bondable. 2. Must possess a valid Texas driver's license. 3. Microsoft Certified Professional (MCP), CompTIA Security+, CompTIA Server+, or other professional certification is preferred. LANGUAGE SKILLS 1. Ability to read, write, and speak English fluently. 2. Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community. OTHER SKILLS, ABILITIES, & REQUIREMENTS Ability to establish and meet deadlines. Excellent customer service. Self-motivation and the ability to work independently in the absence of supervision. Ability to establish and maintain good relationships with supervisors and other personnel. Demonstrate a willingness to perform duties in a team environment. Knowledge and skill in the use of a computer and servers. Skills coordinating and managing multiple projects and/or assignments. Eight years' increasingly responsible experience in the use of various types of computer software, office management, and/or IT administrative support functions. Good oral and written communication skills; and the ability to understand and carry out oral and written instructions. Knowledge of technological terminology typically encountered in an Information Technology environment. Knowledge of basic arithmetic, business letter writing and report preparation, and principles and procedures of record keeping. Good verbal fluency and knowledge of English grammar, punctuation, and spelling. Ability to work with detailed information for sustained periods of time. Ability to work on-call hours which will include nights and weekends. Ability to create and maintain technical documentation and teach others the skills contained within that documentation. REASONING ABILITY Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form. Comprehensive ability to disseminate information quickly and perform tasks under pressure with short deadlines. PHYSICAL DEMANDS The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds and be able to push and pull up to eighty (80) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. The environment is primarily office-oriented with a small amount of field work, including in server rooms and remote sites with an IT presence. ESSENTIAL JOB FUNCTIONS Procures, deploys, monitors, maintains, and troubleshoots server systems and applications residing on those servers. Coordinates the local troubleshooting of Software as a Service (SaaS) platforms and communicates needs and issues with the respective SaaS provider. Performs installation and configuration duties and related data migration, conversion, extraction and maintenance work; implements and maintains databases. Maintains data backups of applications and is an active participant in developing and maintaining the Town's IT disaster recovery strategy. Performs analytical and technical work through enterprise systems that support assigned Town business applications. Works closely with Town departments as needed to understand and identify user computer system and equipment needs. Coordinates and collaborates with vendors on application support; ensures that the work of vendors is consistent; monitors vendors and their work using knowledge of the entire system operation. Develops and assists with inventory and related controls for all computer equipment. Ensures that Windows-based workstations and servers comply with established policies, standards, licensing agreements, and configuration guidelines. Maintains knowledge of Windows server and desktop operating systems. Assists in troubleshooting network connectivity, including LAN, broadband and VPN, 802.11 wireless and cellular-based internet services. Provides backup support in Cisco Unity and Meraki network environment. Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, upgrades, supports, and troubleshoots printers, computer hardware, and any other authorized peripheral equipment. Assists with installation of all new software for each department as may be required. Assists with Town-related special projects. Resolves IT helpdesk tickets and performs IT Desktop Support Specialist duties as needed. Has knowledge of police/fire RMS systems. Has knowledge of Panasonic Toughbook/Getac/HP/Dell laptop systems. Identifies, researches, and resolves technical issues associated with all servers and workstations. Supports remote end-users via telephone, in person, or other means. Answers questions and provides information to the end users related to business systems. Researches and analyzes trends in local government to forecast future changes in practices, processes, and programs; explores and imports innovations from other communities for testing where they may be applicable. E.O.E. The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.

This exempt level position will, under the direction of the IT Manager, be the team lead for implementing, monitoring, maintaining, and troubleshooting software and hardware systems in the Town of Little Elm. The System Administrator III coordinates new hardware, software, consumables, and other technologies into fully functional instrumentation platforms that support the Town's services (both internal and external). Works closely with Town departments to understand and identify computer system and equipment needs. Operates as a project lead on deployment of new applications and systems when assigned. Works within general guidelines on broadly defined projects. The System Administrator III assists in managing support requests, diagnosing and reporting problems, troubleshooting, and/or communicating problems to other support resources in a timely and responsive manner and follows up with end users to ensure issues have been resolved. Additionally, the work involves performing a variety of tasks, and occasionally requires independent judgment, discretion, and due diligence in the performance of job duties and responsibilities, as well as sound interpretation of local, state and federal policies and regulations. Advanced knowledge of server systems, especially Windows Server, VMWare and Nutanix Hyperconverged Infrastructure (HCI) platforms, server backups, and maintenance of on-premises and cloud systems are essential, along with excellent customer service skills. Ability to interface with Software as a Service (SaaS) providers in order to maintain and troubleshoot SaaS platforms is required. Preferred skills are intermediate to advanced knowledge of network operations, database management, Active Directory, and Group Policy management. The candidate must be highly motivated and strive for success by demonstrating Little Elm's Core Values of Integrity, Customer Service, Efficiency, and Innovation. EDUCATION/TRAINING/EXPERIENCE * Bachelor's degree in computer science, information technology, information science, or related field, * AND Eight years of experience in related technology support services, * OR an equivalent combination of education and experience (technical certifications, depending on the level of certification, may be substituted for work experience or education). LICENSES OR CERTIFICATES 1. Must be bondable. 2. Must possess a valid Texas driver's license. 3. Microsoft Certified Professional (MCP), CompTIA Security+, CompTIA Server+, or other professional certification is preferred. LANGUAGE SKILLS 1. Ability to read, write, and speak English fluently. 2. Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community. OTHER SKILLS, ABILITIES, & REQUIREMENTS * Ability to establish and meet deadlines. * Excellent customer service. * Self-motivation and the ability to work independently in the absence of supervision. * Ability to establish and maintain good relationships with supervisors and other personnel. * Demonstrate a willingness to perform duties in a team environment. * Knowledge and skill in the use of a computer and servers. * Skills coordinating and managing multiple projects and/or assignments. * Eight years' increasingly responsible experience in the use of various types of computer software, office management, and/or IT administrative support functions. * Good oral and written communication skills; and the ability to understand and carry out oral and written instructions. * Knowledge of technological terminology typically encountered in an Information Technology environment. * Knowledge of basic arithmetic, business letter writing and report preparation, and principles and procedures of record keeping. * Good verbal fluency and knowledge of English grammar, punctuation, and spelling. * Ability to work with detailed information for sustained periods of time. * Ability to work on-call hours which will include nights and weekends. * Ability to create and maintain technical documentation and teach others the skills contained within that documentation. REASONING ABILITY * Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form. * Comprehensive ability to disseminate information quickly and perform tasks under pressure with short deadlines. PHYSICAL DEMANDS The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds and be able to push and pull up to eighty (80) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. The environment is primarily office-oriented with a small amount of field work, including in server rooms and remote sites with an IT presence. ESSENTIAL JOB FUNCTIONS * Procures, deploys, monitors, maintains, and troubleshoots server systems and applications residing on those servers. * Coordinates the local troubleshooting of Software as a Service (SaaS) platforms and communicates needs and issues with the respective SaaS provider. * Performs installation and configuration duties and related data migration, conversion, extraction and maintenance work; implements and maintains databases. * Maintains data backups of applications and is an active participant in developing and maintaining the Town's IT disaster recovery strategy. * Performs analytical and technical work through enterprise systems that support assigned Town business applications. * Works closely with Town departments as needed to understand and identify user computer system and equipment needs. * Coordinates and collaborates with vendors on application support; ensures that the work of vendors is consistent; monitors vendors and their work using knowledge of the entire system operation. * Develops and assists with inventory and related controls for all computer equipment. * Ensures that Windows-based workstations and servers comply with established policies, standards, licensing agreements, and configuration guidelines. * Maintains knowledge of Windows server and desktop operating systems. * Assists in troubleshooting network connectivity, including LAN, broadband and VPN, 802.11 wireless and cellular-based internet services. * Provides backup support in Cisco Unity and Meraki network environment. * Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. * Installs, upgrades, supports, and troubleshoots printers, computer hardware, and any other authorized peripheral equipment. * Assists with installation of all new software for each department as may be required. * Assists with Town-related special projects. * Resolves IT helpdesk tickets and performs IT Desktop Support Specialist duties as needed. * Has knowledge of police/fire RMS systems. * Has knowledge of Panasonic Toughbook/Getac/HP/Dell laptop systems. * Identifies, researches, and resolves technical issues associated with all servers and workstations. * Supports remote end-users via telephone, in person, or other means. * Answers questions and provides information to the end users related to business systems. * Researches and analyzes trends in local government to forecast future changes in practices, processes, and programs; explores and imports innovations from other communities for testing where they may be applicable. E.O.E. The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.

General This individual reports directly to the Principal and is responsible for managing and maintaining various existing business computer networks as well as supporting the ongoing IT needs of the network users as they arise. This individual will be responsible for managing small office networks, local area networks, and wide area networks consisting of computer workstations, network printers, Ethernet switches, routers, hubs, wireless access points and various other network devices and servers, some of which may be running Microsoft Active Directory, Microsoft Office 365, and Microsoft Exchange among other software suites. Additionally, designing and implementing new computer network deployments and VoIP hosted PBXs may be required from time to time. Duties and Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Perform with a considerable degree of independence and accountability. Organize, set priorities, take initiative and exercise sound independent judgment. Analyze system logs and identify potential issues with computer systems. Introduce and integrate new technologies into existing network environments. Perform routine audits of computer systems and software. Perform data backups. Apply operating system updates, patches and configuration changes. Install and configure new hardware and software. Add, remove or update user account information including resetting passwords, etc. Answer technical queries, often with frustrated users. Maintain documentation of the configuration of the systems. Troubleshoot and report problems. System performance tuning. Ensure network infrastructure is online and running smoothly. Troubleshoot communications systems to determine if problems are related to hardware or software. Repair various types of network trouble that may arise on a network. Test and evaluate newly installed or existing network segments to determine efficiency, reliability and compatibility. Utilize technical manuals and brochures to determine equipment that meets establishment requirements. Compile, review and/or submit reports, such as site reports or project status reports, as required. Lead and direct other telecommunications employees; size of crew may vary depending on the project. Complete all paperwork (including electronic form submission) in a timely manner. Drive vehicle in performance of duties in a safe and responsible manner while working and traveling in inclement weather. Maintain desk area, keeping it clean and free from clutter. Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties as they may arise with short notice. Order supplies and monitor inventory as necessary. Maintain appropriate interpersonal relationships with employees, peers and customers. Assist with various events as requested. Other duties as assigned. Required Qualifications Proficiency in speaking and using the English language, including spelling, grammar and punctuation. Associate degree in related course of study or four year Bachelors degree. Demonstrate written and oral communication skills. Demonstrate ability to work independently and as a team. Working knowledge of Macintosh and PC (Microsoft Windows) computers. Working knowledge of Microsoft Office software (Word, Excel, Powerpoint). Working knowledge of Microsoft Office 365 tenant administration. Working knowledge of computer network architecture. Working knowledge of IPv4, IPv6, EIGRP, RIPv2, VLANs, Ethernet and access control lists. Strong understanding of the OSI model. Sensitivity to the needs of persons with disabilities. Ability and willingness to work cooperatively with others. Ability to apply common sense, theory and experience to decision -making. Ability to recognize similarities between past and present situations; be able to identify key issues or use inductive reasoning in complex situations. Possess strong problem solving skills. Ability to persist and finish projects despite obstacles or redirect when necessary. Ability to follow instructions or take action and address opportunities with little supervision. Have a high degree of discretion dealing with confidential information. Ability and willingness to work some early mornings, evenings, holidays and weekend days. Ability and willingness to work overtime when necessary. Possess and maintain a valid PA drivers' license and be insurable on auto insurance policies. Ability to travel for short business trips. Preferred Qualifications Working knowledge of HTML, CSS, MySQL and PHP and the ability to program and make changes to web applications using those protocols. Working knowledge of the WordPress website architecture and the ability to manipulate content, components, modules and plugins within this CMS with reasonable ease. Apple Certified Associate - Mac Management. Microsoft Certified Solutions Associate - Windows Server 2012 (MCSA). Cisco Certified Network Associate - Routing and Switching (CCNA). Physical and Mental Demands The physical and mental demands described herein are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this job, employees are regularly required to sit, walk and stand; talk and hear, both in person and by telephone; and use hands repetitively to finger, handle, feel, type or operate tools and materials. Mental Demands While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non -routine and complex administrative challenges; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with managers, staff, customers, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals.

General This individual reports directly to the Principal and is responsible for managing and maintaining various existing business computer networks as well as supporting the ongoing IT needs of the network users as they arise. This individual will be responsible for managing small office networks, local area networks, and wide area networks consisting of computer workstations, network printers, Ethernet switches, routers, hubs, wireless access points and various other network devices and servers, some of which may be running Microsoft Active Directory, Microsoft Office 365, and Microsoft Exchange among other software suites. Additionally, designing and implementing new computer network deployments and VoIP hosted PBXs may be required from time to time. Duties and Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Perform with a considerable degree of independence and accountability. Organize, set priorities, take initiative and exercise sound independent judgment. Analyze system logs and identify potential issues with computer systems. Introduce and integrate new technologies into existing network environments. Perform routine audits of computer systems and software. Perform data backups. Apply operating system updates, patches and configuration changes. Install and configure new hardware and software. Add, remove or update user account information including resetting passwords, etc. Answer technical queries, often with frustrated users. Maintain documentation of the configuration of the systems. Troubleshoot and report problems. System performance tuning. Ensure network infrastructure is online and running smoothly. Troubleshoot communications systems to determine if problems are related to hardware or software. Repair various types of network trouble that may arise on a network. Test and evaluate newly installed or existing network segments to determine efficiency, reliability and compatibility. Utilize technical manuals and brochures to determine equipment that meets establishment requirements. Compile, review and/or submit reports, such as site reports or project status reports, as required. Lead and direct other telecommunications employees; size of crew may vary depending on the project. Complete all paperwork (including electronic form submission) in a timely manner. Drive vehicle in performance of duties in a safe and responsible manner while working and traveling in inclement weather. Maintain desk area, keeping it clean and free from clutter. Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties as they may arise with short notice. Order supplies and monitor inventory as necessary. Maintain appropriate interpersonal relationships with employees, peers and customers. Assist with various events as requested. Other duties as assigned. Requirements Required Qualifications Proficiency in speaking and using the English language, including spelling, grammar and punctuation. Associate degree in related course of study or four year Bachelors degree. Demonstrate written and oral communication skills. Demonstrate ability to work independently and as a team. Working knowledge of Macintosh and PC (Microsoft Windows) computers. Working knowledge of Microsoft Office software (Word, Excel, Powerpoint). Working knowledge of Microsoft Office 365 tenant administration. Working knowledge of computer network architecture. Working knowledge of IPv4, IPv6, EIGRP, RIPv2, VLANs, Ethernet and access control lists. Strong understanding of the OSI model. Sensitivity to the needs of persons with disabilities. Ability and willingness to work cooperatively with others. Ability to apply common sense, theory and experience to decision -making. Ability to recognize similarities between past and present situations; be able to identify key issues or use inductive reasoning in complex situations. Possess strong problem solving skills. Ability to persist and finish projects despite obstacles or redirect when necessary. Ability to follow instructions or take action and address opportunities with little supervision. Have a high degree of discretion dealing with confidential information. Ability and willingness to work some early mornings, evenings, holidays and weekend days. Ability and willingness to work overtime when necessary. Possess and maintain a valid PA drivers' license and be insurable on auto insurance policies. Ability to travel for short business trips. Preferred Qualifications Working knowledge of HTML, CSS, MySQL and PHP and the ability to program and make changes to web applications using those protocols. Working knowledge of the WordPress website architecture and the ability to manipulate content, components, modules and plugins within this CMS with reasonable ease. Apple Certified Associate - Mac Management. Microsoft Certified Solutions Associate - Windows Server 2012 (MCSA). Cisco Certified Network Associate - Routing and Switching (CCNA). Physical and Mental Demands The physical and mental demands described herein are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this job, employees are regularly required to sit, walk and stand; talk and hear, both in person and by telephone; and use hands repetitively to finger, handle, feel, type or operate tools and materials. Mental Demands While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non -routine and complex administrative challenges; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with managers, staff, customers, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals.

Job Description This position reports to the Director of IT and works out of our corporate office in Austin, TX on a hybrid basis. Typical hours are Monday-Friday, 8:00am-5:00pm. FC is looking for an System Administrator I to join our corporate IT team! Our System Administrators act as the backbone for IT support and infrastructure serving the technological needs of the organization. They are responsible for maintaining the health of the IT infrastructure and troubleshooting technical issues for employees both in the corporate office and remotely via phone, email, and Microsoft Teams. This role also involves documenting and building out new network segments and spearheading IT projects as needed. FC's corporate office and other work sites operate in a Windows environment and use Microsoft 365, so System Administrators will need strong working knowledge of Windows PCs, mobile phones, Microsoft services, printers, and other device What You'll Do as an System Administrator I: · Provide tier 1 and 2 level support to employees using endpoints and applications through troubleshooting and knowledge sharing. · Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly in a mostly Microsoft/Windows environment. · Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed. · Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments. · Maintain complete IT documentation, including change management and knowledgebase articles for all systems in production. · Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support. · Perform routine and scheduled audits of all systems, including backups. · Work with vendors to order products and resolve complex technical problems. · All other duties as assigned. What You'll Need: · High school diploma or GED required. · Bachelor's degree in Business Information Systems, Computer Science or a related field is a plus, or combination of education and equivalent experience. · Five years of IT experience is preferred. Knowledge, Skills, and Abilities: · Proficiency in Windows operating systems and Microsoft Office applications required. · Proficiency in Microsoft cloud environment including user management, Exchange Online, SharePoint Online, Teams, and Intune desired. · Proficiency with IPv4 networks, DNS, and DHCP required. · Experience with remote support solutions. · Experience using a service desk solution. Other Requirements: · Constantly move about inside the office to access file cabinets, office machinery, etc. and carry office materials and supplies up to 50 pounds. · Ability to pass criminal and financial background checks. · Occasional travel may be required, up to 5%. Job Type: Full-time Pay rate: 70,000 annually Experience: · IT support: 5 years (Preferred) Work Location: Hybrid remote in Austin, TX 78704

The Conservation and Environment Information Technology Delivery Center is seeking a motivated, energized individual with excellent communication and interpersonal skills to act as an Information Technology (IT) Executive 2 in the Harrisburg Office. Located in the Conservation and Environment Delivery Center (CEDC) Project Management Office (PMO), this professional leads a team of employees and contractors who manage large, complex IT programs and deliver business-critical solutions on time and within budget. Showcase your expertise and leadership talents with this exciting opportunity. DESCRIPTION OF WORK This position reports to the Business and Service Management Director and oversees portfolio management, project management policy and standards development, and resource capacity planning. The role also provides accurate and transparent project- and portfolio-level reporting to communicate overall health and identify opportunities for IT innovation. It directs the initiation, planning, execution, control, and closeout of high-priority and sensitive IT projects. The position influences and leads organizational change that supports agile teams and advances strategic goals. It monitors the performance of all projects from inception through implementation to ensure adherence to CEDC and Commonwealth methodologies. The role is additionally responsible for assessing, updating, and improving those methodologies to enhance project performance and support organizational strategy. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: * Full-time employment * Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch. * Telework: You may have the opportunity to work from home (telework) part-time, 2 days telework/3 office days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. * Salary: In some cases, the starting salary may be non-negotiable. * You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: * Eleven years of professional information technology experience; or * Seven years of professional information technology experience and a bachelor's degree; or * An equivalent combination of experience and training. Additional Requirements: * You must have seven or more years of experience building and mentoring high-performing IT teams and leading and managing IT projects. * You must have seven or more years of experience with IT portfolio management frameworks, tools, and methodologies. * You must have seven or more years of experience managing budgets across an IT portfolio. * You must be able to perform essential job functions. How to Apply: * Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). * If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. * Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. * Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: * Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): * 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. Learn more about our Total Rewards by watching this short video! See the total value of your benefits package by exploring our benefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit ********************* and click on the benefits box. * Eligibility rules apply. 01 How many years of full-time professional information technology experience do you possess? * 7 years or more * 6 but less than 7 years * 5 but less than 6 years * 4 but less than 5 years * 3 but less than 4 years * 2 but less than 3 years * 1 but less than 2 years * Less than 1 year * None 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 How many semester credits of graduate coursework have you completed in a computer/information technology field, such as Computer Science; Computer Management; Management, Computer, or Business Information Systems; Microcomputer Technology; Microcomputer Analysis; Information Technology; Desktop Technology; Information Systems Management; Networking; System Engineering; or Software Analysis and Design? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting ************* and clicking the Evaluation Services Link. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. * 30 credits or more * Less than 30 credits * None 04 Additional Requirement- Do you have seven or more years of experience building and mentoring high-performing IT teams and leading and managing IT projects? * Yes * No 05 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 06 Additional Requirement- Do you have seven or more years of experience with IT portfolio management frameworks, tools, and methodologies? * Yes * No 07 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 08 Additional Requirement- Do you have seven or more years of experience managing budgets across an IT portfolio? * Yes * No 09 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://*********************

Job Description Job Classification Title: Information Technology Administrator Working Title(s): IT Administrator Who we are The City of Tolleson is seeking a knowledgeable and detail-oriented Information Technology (IT) Administrator to join the Technology Services Department. This full-time, exempt position performs professional-level work in the design, installation, support, and maintenance of the City's critical technology infrastructure. The IT Administrator plays a key role in ensuring reliable network operations, strengthening cybersecurity measures, supporting departmental technology needs, and implementing innovative solutions that enhance Citywide systems. Position Description The IT Administrator administers and maintains the City's core systems, including Active Directory, Exchange, DNS/DHCP, file servers, and enterprise applications. Responsibilities include monitoring and analyzing system health, applying updates and patches, and ensuring the integrity and security of City technology resources. The Administrator serves as an escalation point for complex technical issues, provides advanced support to staff, and develops documentation, procedures, and training to improve technology use across the organization. In addition, this position manages and executes technology projects by coordinating with internal departments and external vendors on system installations, upgrades, and maintenance to ensure solutions are effective, secure, and aligned with organizational needs. The ideal candidate will be proficient in Cisco and Fortinet networking devices. Key technical responsibilities include: Managing Microsoft technologies such as Windows Server, Active Directory, M365, Exchange Online, and Azure services. Configuring and managing Azure Active Directory, including SSO, MFA, and conditional access. Overseeing virtualization platforms (Hyper-V/VMware), networking components, and storage solutions. Leading and supporting cloud migration projects. Monitoring performance and availability, and resolving escalated Tier 2/Tier 3 issues. Managing patching, updates, and backup processes. Ensuring compliance with IT security policies and industry standards. Collaborating closely with IT leadership and coordinating with vendors to support IT strategy and project execution. Qualifications Candidates must hold a bachelor's degree in Computer Science, Management Information Systems, or a closely related field from an accredited institution, and have at least two years of directly related experience. An equivalent combination of education and experience will also be considered. A valid Arizona driver's license is required at the time of hire, and specialized IT certifications issued by recognized industry certification boards are preferred. Prior experience working in a local government environment is also desirable. Applicants should demonstrate knowledge of computer hardware and software, information technologies, LAN/WAN networking, telecommunications systems, cybersecurity practices, and Microsoft Office applications. They should also possess strong skills in troubleshooting and resolving technical issues, analyzing complex systems, administering servers and applications, and communicating technical information clearly to non-technical audiences. The ability to manage projects, prepare documentation, and collaborate effectively with multiple stakeholders is essential, along with a strong commitment to providing excellent customer service in a government environment. Closing Date: Open until filled Hiring Salary:$83,022.32 - $101,000.00 Annually D.O.E. Applications reviewed weekly, with first review October 6, 2025 Additional Application Information It is important that your application shows all relevant work experience and education. Work experience must be noted on the application. Applicants may be rejected if not fully complete. Your resume may not be substituted as an application. Applicants may request a reasonable accommodation, if needed, by contacting Employee Resources at ************. EOE/M/F/D/V/SO Job Posted by ApplicantPro

Savannah River National Laboratory (SRNL) is seeking a skilled IT System Administrator to provide full lifecycle support for systems within a DOE mission environment. This position supports the configuration, maintenance, and performance of engineering applications critical to the design, analysis, and sustainment of national security infrastructure and energy research systems. Minimum Qualifications: Bachelor's Degree in computer science, computer engineering and 4+ years of relevant experience. Equivalent experience will be reviewed in lieu of degree. For ability to obtain and maintain a security clearance, US Citizenship is Legally Required Preferred Qualifications: Cloud: Experience managing hybrid environments in Azure or AWS. Automation: Proficiency in PowerShell scripting for task automation. Security: Experience with patch management tools (PDQ Deploy/WSUS) and endpoint protection. Certifications: Microsoft AZ-800, VCP-DCV, or RHCSA are a plus. Key Responsibilities Support integrations with enterprise systems such as ERP, ALM, and identity management platforms. Coordinate and implement system patches, version upgrades, performance tuning, and infrastructure changes. Provide Tier II/III technical support to end users, engineering teams, and classified program offices. Participate in audits, compliance checks, and system reviews to meet DOE cybersecurity standards (NIST 800-53, DOE O 205.1C, etc.). Maintain technical documentation including SOPs, diagrams, and configuration baselines for CREO/Windchill systems. Collaborate with cybersecurity staff to implement STIGs, POA&Ms, and continuous monitoring plans. Implement and test disaster recovery and backup strategies to support mission assurance. Serve as liaison between engineering stakeholders, application vendors, and DOE system owners to resolve complex issues. Required Skills: OS: Intermediate-level Windows Server (2016+) and intermediate Linux (RHEL/Ubuntu). Virtualization: Strong experience with VMware vSphere (ESXi/vCenter) or Hyper-V. Identity: Active Directory, GPO management, and DNS/DHCP administration. Hardware: Experience with rack-mounted servers (Dell PowerEdge/HPE ProLiant) and SAN/NAS storage. General: Strong troubleshooting logic and attention to detail

DEPT OF REVENUE Funding Arizona's future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results. Chief Technology Officer Job Location: Address: 1600 W Monroe Street, Phoenix AZ 85007 Posting Details: Salary: $160,000 annualized | Grade: E3 Closing Date: Open Until Filled Job Summary: Position Summary: The Chief Technology Officer (CTO) is responsible for developing, communicating, and driving the execution of the technical roadmap for the Arizona Department of Revenue (ADOR) in alignment with the mission, vision, strategies and broader goals of the agency. The CTO ensures that technologies are used efficiently, economically and securely; evaluates and implements new software, systems and infrastructure; oversees and helps shape the engineering processes and best practices; and applies a continuous improvement/LEAN approach to addressing technological needs and issues across ADOR in service of Arizona Taxpayers. The CTO will also conceive, reshape, and lead the ADOR IT architecture function, guiding teams to make key design/architecture decisions, develop and approve technical standards, and design, test, and implement team topologies and frameworks for a continually effective and streamlined architecture function. The technical proficiencies of this role require balancing innovation (modernizing legacy systems), stewardship (maintaining security and regulatory compliance), and day-to-day technology operations (ensuring highly available, resilient, and stable applications and resources). Supervision: This position oversees a team of supervisory and non-supervisory solid-line and dotted-line direct reports (employees and contractors) totaling 5 to 10 team members. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Leadership Working in partnership with the Executive Leadership Team, develops and executes the enterprise-wide technology plan for the Agency in alignment with enterprise objectives to drive organizational value. Partners with Assistant Directors and other Division Deputy Assistant Directors in creating operational objectives relevant to their Division/Districts/Offices. With a focus on leadership, mission, vision, culture, strategy, best practices and continuous improvement a) leads and directs the planning, design, scoping, functional analysis, development, implementation, and support of ADOR's technology solutions; b) ensures that technical, quality standards are enforced throughout the IT department, and compliance with all federal, state, local, and other applicable regulatory and/or program requirements to include audit readiness; c) leads and directs the technology resource planning and allocation for optimal capacity, utilization, and performance; and d) has budget, finance and procurement responsibilities Talent Management In collaboration with executive leadership and the Talent team, develops and executes a plan for retaining and developing talent to meet current and future organizational objectives. Supervisory Carries out supervisory responsibilities in accordance with ADOR's core values, agency policies, applicable standard work, and applicable laws. Technology Management, Business Partner, Advocate & Change Champion Develops plans and sets timelines for evaluation, development, and deployment of technology solutions and services; reviews timeframes and budgets Establishes software development and deployment processes, sets measurable objectives for the processes Establishes and monitors KPIs and IT budgets to assess technological and team performance Ensures technology standards and best practices are defined, established, and met Ensures quality assurance and data protection processes, integration and system tests are in place Oversees system infrastructure to ensure functionality and efficiency Guides and oversees the instrumentation and monitoring of systems and services through the implementation of appropriate tools and processes Maintains network security with IT team; coordinates workflow across the broader IT department Develops and implements disaster and emergency recovery plans Ensures the agency's technological processes and services comply with all requirements, laws, and regulations Uses stakeholders feedback to inform necessary improvements and adjustments to technology Collaborates with division and district heads, production, and operations as an advisor on all technologies involved across the agency Identifies opportunities for innovation through novel use of contemporary and emerging technologies Continually optimizes the agency's technology ecosystem for effective and efficient use Discovers, tests, and implements new technologies that yield competitive advantage Knowledge, Skills & Abilities (KSAs): Education & Experience Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Master's Degree (e.g., M.S.), training, coursework, and work experience relevant to the assignment. Minimum of eight (8) years' working experience in technology operations and engineering roles. Minimum of five (5) years in management or leadership role Experience with TechOps and DevSecOps processes, tools and technologies relevant for an IT and engineering organization such as in the following disciplines and areas such as CI/CD - Automation processes and tools, Infrastructure, Provisioning Automation, Compliance Frameworks, Zero Trust Architecture, Identity & Access Management (IAM), Agile, and Legacy Systems Integration Knowledge/Understanding Deep knowledge of compliance Frameworks such as FISMA, FedRAMP, NIST, PCI-DSS, CJIS, and SOC2 standards Knowledge of technological trends to build strategy Understanding of budgets and business-planning Knowledge of and Demonstrated experience with TechOps and DevSecOps processes, tools and technologies relevant for an IT and product technology & software engineering organization Skills Excellent verbal, written, and listening communication skills so as to foster a collaborative and inclusive culture across the IT department Excellent interpersonal skills and demeanor Strong organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations Effective project management skills with the ability to lead, direct the work of teams without formal supervisory authority Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as GMail, Sheets, Docs, and Drive Proficiency in on-premise as well hybrid (on-prem and public cloud) infrastructure and network environments for application development, delivery, operations, and backups/disaster recovery; in new process development, process optimization, IT and Infosec policies and procedures, Agile and traditional Project Management methodologies; in CI/CD - automation processes and tools; Cloud Migration, Software-Defined Networking (SDN), Disaster Recovery (DR); provisioning automation; Zero Trust Architecture; identity & access management (IAM); and in mainframe modernization and middleware solutions Abilities Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety Ability to work with a high degree of autonomy and also participate collaboratively as part of a team Ability to conduct technological analyses and research Ability to build, motivate, engage, develop/grow, and retain a high performing team Ability to understand and solve problems by applying advanced analytical skills to include collecting, integrating and analyzing all relevant data and information and reduced that information down to manageable components and/or charts, diagrams or graphs; identifying a number of solutions to complex problems integrating findings from several different disciplines, identifying and evaluating the various options developed and selects the most effective solution; drawing logical and objective conclusions from the data and validates them as the prime cause and contributing causes; identifying a number of solutions to the problem by identifying and evaluating the various options developed and selects the most effective solution. Willingness and ability to embody ADOR's core values of Do the Right Thing, Commit to Excellence, and Care About One Another Selective Preference(s): Degree in Computer Science, Engineering or a related field; MBA or other relevant graduate degree Working knowledge of Public Cloud platforms (Microsoft Azure, Amazon AWS, Google GCP) Pre-Employment Requirements: The final candidate will be required to abide by the the following pre-employment checks: Employment Verification and Reference Checks, State and Federal Criminal Background Check including fingerprinting, and Arizona Tax Filing Records Check All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides a world class comprehensive benefits package including: -Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave -Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). -A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options. -Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education. -Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities. By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: *********************************************************** Contact Us: If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at *********************. *The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. What You Get Beyond Your Paycheck When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don't match-often adding hundreds of dollars each month to what you take home or save. Here's what you get as a full-time employee: * 100% paid health insurance for you, and 50% paid for eligible family members-saving you hundreds every month in out-of-pocket medical costs * Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans * Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that's time off you're actually paid for) * Optional dental, vision, and life insurance-at rates much lower than most private plans * Flexible spending accounts for added tax savings on health and dependent care * Employee discounts on things like gym memberships, electronics, and entertainment You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster. You can see all the details here: ERS recruitment brochure Functional Title: IT-OPS Azure Administrtor Job Title: Systems Analyst V Agency: Dept of Family & Protectve Svc Department: IT Operations-Operating Posting Number: 12455 Closing Date: 07/08/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Group: TEXAS-B-25 Salary Range: $5,797.66 - $9,508.25 Pay Frequency: Monthly Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 10% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 4900 N LAMAR BLVD Other Locations: MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11 ISM,IT,Z Prefix Brief This position will serve as a System Analyst V - Azure Administrator reporting to the Server Operations Manager within the IT Operational Support Division of DFPS Information Technology Services. The position will perform advanced computer systems analysis work and involves Azure/EntraID/O365 administration, PowerShell scripting, data analysis and server administration. This position will support servers by performing hardware and software support along with assisting with data storage and will support e-Discovery requests as needed. This position will use advanced technical skills to supply scripted automated solutions for simple and complex functionality in the way of deliverables related to the daily operations/maintenance, design, and implementation of applications with a wide range of client and agency specific functionality. The work will be performed in a team environment where the individual will script, test, implement and support critical systems in support of the Department of Family and Protective Services (DFPS). The duties of this resource are vital to ensuring that systems using automated scripts are properly supported with expertise and skills at a high level. This position will work under minimal direction with considerable latitude for the use of initiative and independent judgment. This position is 100% telework within the state of Texas and requires that the candidate maintain personal wi-fi and webcam capabilities during work hours to perform their duties. This position often works outside normal business hours, nights, and weekends. This position may, on rare occasions, be required to perform work onsite. This position is a full-time position that includes other State of Texas benefits as described in this SAO site: ********************************************************** Essential Job Functions (EJFs): * Administrates Azure and O365, process e-Discovery requests, writes, and maintains custom scripts. * Develops and maintains related procedures, processes, and documentation as needed. * Investigates, develops, and implements solutions for agency issues and requirements. * Works Helpdesk tickets and troubleshoots email issues to resolution. * Documents results of all testing, including reasons for disapprovals when applicable. * Conducts and participates in intra- and inter-agency automation meetings, technical forums, and IT workgroups/committees. * Maintains all related installation and configuration parameters. * Recommends and conducts research of hardware and software that may prove beneficial to the agency's mission. * Communicates directly with agency staff and outsourced vendors to provide guidance regarding installation, troubleshooting and configuration. * Coordinates posting of instructional documentation for technical and non-technical groups. * Keeps informed of the latest advancements in IT to ensure the smooth transition of the agency's information technology and business requirements. * Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned to maintain operations. Knowledge, Skills, and Abilities (KSAs): * Microsoft O365 technical subject matter expert to include expert level understanding of Azure, EntraID, Teams, Power BI and other components of the Office and M365 services * Experience supporting O365/M365 implementations in large government organizations * Experience with Exchange services * Experience with single sign-on and multi-factor authentication * Experience with Microsoft EMS (Enterprise Mobility + Security), Windows PowerShell * Experience in the organization and execution of medium-to-large design efforts * Strong analytical and problem-solving skills, good verbal, and written communication skills * Ability to work independently and within groups, and manage multiple activities and/or tasks simultaneously * Ability to analyze systems and procedures, to write and revise standards and procedures, and to supervise the work of others * Knowledge of IT operations, responsibilities, workflow processes, and procedures * Knowledge of local, state, and federal laws and regulations relevant to program areas and information technology; and of the principles and practices of public administration and management * Skill in gathering information, resource organization, project/task prioritization and schedule development Registrations, Licensure Requirements or Certifications: * Microsoft 365 certifications and certifications related to Azure are preferred Initial Screening Criteria: * Graduation from an accredited four-year college or university with major course work in computer science, computer information systems, management information systems, or a related field is preferred. Education and experience may be substituted for one another. * Two (2) years of hands-on experience in designing complex solutions utilizing Microsoft Exchange Online, Microsoft Office 365, Microsoft Teams, or Azure Active Directory * Two (2) years of advanced scripting and development skills using PowerShell Additional Information: * N/A Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's s, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at ************************** with additional questions. Applicants selected for hire must pass a background check and if applicable a driver's record check. State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies. As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: *************************************************************** . In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at **************. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.