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Working At The Answer Group

Zippia Score 3.9

Review Submitted!

The Answer Group

The Answer Group Overview

Industry

Commercial Services and Supplies

Organization Type

-

Employees

3,200

Headquarters

-

Website

-

Website

-



Founded in

1982

Revenue

$114.0M

Key People

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About The Answer Group

The Answer Group, Inc., a customer relationship management company, provides call center outsourcing services for telecommunications, technology, consumer goods, wireless, retail, manufacturing, financial services, and utilities markets in the United States. It offers technical support and sales solutions for consumer products and services, case management, commercial and top-tier customers, parts and service dispatching, new product releases, executive line calls, and knowledge base development, as well as for dealers, retailers, and configure-to-order customers. The company also provides customer service and sales solutions for welcome center and service enrollment, general product inquiries, consumer products and services (non-technical), account management and billing, and warranty eligibility and claims, as well as for cross-sell, up-sell, retention, and win-back customers. It offers its services in multiple languages via telephone, chat, and email. The company was founded in 1982 and is based in North Lauderdale, Florida. As of December 23, 2008, The Answer Group, Inc. operates as a subsidiary of TPUSA, Inc.

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The Answer Group, Inc., a customer relationship management company, provides call center outsourcing services for telecommunications, technology, consumer goods, wireless, retail, manufacturing, financial services, and utilities markets in the United States. It offers technical support and sales solutions for consumer products and services, case management, commercial and top-tier customers, parts and service dispatching, new product releases, executive line calls, and knowledge base development, as well as for dealers, retailers, and configure-to-order customers. The company also provides customer service and sales solutions for welcome center and service enrollment, general product inquiries, consumer products and services (non-technical), account management and billing, and warranty eligibility and claims, as well as for cross-sell, up-sell, retention, and win-back customers. It offers its services in multiple languages via telephone, chat, and email. The company was founded in 1982 and is based in North Lauderdale, Florida. As of December 23, 2008, The Answer Group, Inc. operates as a subsidiary of TPUSA, Inc.

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Is This Your Company?

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The Answer Group Employees

  • -
    Diversity Score
We calculated the diversity score of companies by measuring multiple factors, including the ethnic background, gender identity, and language skills of their workforce.

Do you work at The Answer Group?

Anonymously rate The Answer Group as an employer

Gender

Male

57.5%

Female

30.2%

Unknown

12.4%
Ethnicity

White

57.3%

Hispanic or Latino

18.7%

Black or African American

15.1%

Asian

5.1%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

66.7%

French

25.6%

Portuguese

5.1%

Braille

2.6%
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Do you work at The Answer Group?

Anonymously rate The Answer Group as an employer

The Answer Group Careers

Average Length of Employment
BancTec 4.1 years
OHM Corp 2.8 years
CONSTANTIA SPEAR 2.7 years
ASD 2.4 years

The Answer Group

2.3 years
ILD 2.2 years
The Minacs Group 1.4 years
RYLA TELESERVICES 1.3 years
SERVICOM 1.1 years
USA800 Inc. 1.0 years
Top Employers Before The Answer Group
Convergys 15.4%
AT&T 10.5%
US Army 10.5%
U.S. Navy 6.2%
Publix 6.2%
RadioShack 4.3%
Pizza Hut 4.3%
McDonald's 3.1%
PRC 2.5%
Office Max 1.9%
Top Employers After The Answer Group
Comcast 11.8%
Walmart 8.2%
AT&T 8.0%
Convergys 6.6%
Alorica 5.6%
NTT Europe 4.5%
First Data 4.0%
Verizon 2.8%
T-Mobile 2.6%
PRC 2.6%
Macy's 2.4%
Publix 2.4%

What is it like to work at The Answer Group

The Answer Group Employees Education

Schools

Broward College

21.3%

Miami Dade College

9.0%

Keiser University

8.4%

Florida Atlantic University

7.3%

American InterContinental University

7.3%

Florida International University

6.4%

University of Phoenix

5.9%

Florida Career College - Miami

5.6%

Nova Southeastern University

4.5%

City College - Fort Lauderdale

3.4%

Everest University-Pompano Beach

3.1%

Kaplan University

2.5%

University of Florida

2.2%

Palm Beach State College

2.2%

Florida State University

2.2%

ITT Technical Institute-Fort Lauderdale

2.0%

University of South Florida

1.7%

Strayer University

1.7%

University of Miami

1.7%

Florida Memorial University

1.7%
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Majors

Business

20.0%

Computer Science

11.0%

Information Technology

9.6%

Computer Information Systems

8.0%

Criminal Justice

7.0%

Computer Networking

5.4%

Electrical Engineering

4.2%

Health Care Administration

4.2%

Medical Assisting Services

3.8%

Nursing

3.6%

Accounting

3.6%

Computer Engineering

3.4%

Psychology

3.2%

Management Information Systems

2.0%

Communication

2.0%

General Studies

1.8%

Education

1.8%

Management

1.8%

Graphic Design

1.8%

Political Science

1.6%
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Degrees

Other

29.1%

Associate

28.1%

Bachelors

27.3%

Masters

7.5%

Certificate

4.5%

Diploma

2.5%

License

0.5%

Doctorate

0.4%
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How Would You Rate Working At The Answer Group?

Are you working at The Answer Group? Help us rate The Answer Group as an employer.

The Answer Group Awards

Other Awards
  • Forbes: Most Promising Companies

The Answer Group Stock Performance

  • -
    Performance Score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Revenue

$114.0M

Net Income

-

Market Cap

-

Total Equity

-

Total Assets

-

How Would You Rate The Company Culture Of The Answer Group?

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The Answer Group Competitors

Competitors Jobs

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Frequently Asked Questions about The Answer Group

When was The Answer Group founded?

The Answer Group was founded in 1982.

How many Employees does The Answer Group have?

The Answer Group has 3,200 employees.

How much money does The Answer Group make?

The Answer Group generates $114.0M in revenue.

What industry is The Answer Group in?

The Answer Group is in the commercial services and supplies industry.

Who are The Answer Group's competitors?

The Answer Group competitors include The Minacs Group, Center Partners, Inc., SERVICOM, USA800 Inc., Sitel Operating Corporation, BancTec, Canon Information Technology Services Inc., HOME OFFICE SOLUTIONS, PERCEPTIS, ILD, ASD, Data Service Solutions, Inc., RYLA TELESERVICES, VIS, Blackbird, Fusion Marketing LLC, Eagle Technologies Inc., Interactive Response Technologies Inc., OHM Corp, CONSTANTIA SPEAR.

You can find out what it is like to work at The Answer Group, also known as Answer Group, THE ANSWER GROUP INC, The Answer Group Inc and The Answer Group, Inc..

Zippia gives an in-depth look into the details of The Answer Group, including salaries, political affiliations, employee data, and more, in order to inform job seekers about The Answer Group. The employee data is based on information from people who have self-reported their past or current employments at The Answer Group. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions, or for the results obtained from the use of this information. The data presented on this page does not represent the view of The Answer Group and its employees or that of Zippia.