The ASCII Group jobs

We are looking for a bright Support Consultant II to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must. Support Consultant II Responsibilities Take ownership of customer issues reported and see problems through to resolution Study, diagnose, troubleshoot and recognize solutions to solve customer issues Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams Provide timely and detailed feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles Support Consultant II Requirements BS degree in Information Technology, Computer Science or equivalent Proven working experience in enterprise technical support, IT support or as a technical engineer Basic knowledge of Unix/Linux systems, utilities, and scripting Great problem-solving skills Great client-facing skills Outstanding written and verbal communication skills

Posting Type Remote/Hybrid The Service Provider Customer Success Management Team supports our partners in our Premier Success Program in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on the customer's individual requirements and segment best practices. The team works with Sales to understand account health and to identify any product or contract retention risks. The Senior Premier Customer Success Manager develops trusted-advisor relationships to drive success with our largest partners in the Service Provider segment. You will consult with each partner to align on ROI opportunities and utilization blockers each quarter. You will coordinate with teams across the business to achieve these goals and create cross-organizational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, ensuring resolution of technical issues, increasing efficiency with new workflows, orchestrating meaningful multi-threaded engagement between the customer and Relativity. The Senior Customer Success Manager will also develop best practices and new playbooks based on customer trends. You will analyze data and work with your manager to identify opportunities for new processes that will accelerate success for the team. Job Description and Requirements Your Role in Action Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their RelativityOne subscription and, in collaboration with the assigned Account Executive and Technical Account Manager, build Success Plans to ensure this ROI is achieved. Identify and record “Verified Outcomes” (wins) when ROI is confirmed by the account. Plan and deliver Executive Business Reviews to align with account and Relativity leadership on achieved and targeted ROI Represent the partner's voice back to Relativity, proactively utilizing “feedback loop” processes to foster a company-wide culture of customer success Regularly analyze customer usage and account health to reduce any renewal risk or product churn while identifying potential up-sell opportunities Innovate New Success Motions Pilot new repeatable playbooks and best practices before they are rolled out to the broader CSM organization Propose and create new repeatable playbooks to address newly identified ROI opportunities and utilization blockers Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies or enabling account success with non-standard use cases. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements Your Skills 7 years of customer-facing support in the software industry 5 years of litigation support experience (Relativity Administrator experience preferred) Expertise managing key accounts in a customer-facing role Experience in the software technology sector Proven success independently managing complex projects Excellent business writing and presentation skills Enjoy working as part of a team in a collaborative environment Enthusiasm to continuously innovate in service of our partners and be a change agent within the business. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $82,000 and $124,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Account Management, Collaboration, Communication, Customer Advocacy, Customer Relationship Management (CRM), Customer Relationships, Customer Retentions, Customer Success, Relationship Management, Strategic Planning

Posting Type Remote/Hybrid The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs. The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers. This role requires prior Relativity experience. Job Description and Requirements Role Responsibilities Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized Help guide the resolution of critical customer incidents Lead technical success plans to ensure customers have a positive and successful experience using Relativity Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals Drive internal service review meetings covering performance, service improvements, quality, and process Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents When interacting with our customers, take the initiative to provide the best practices on the use of Relativity Maintain the flexibility to work other time frames as needed or requested Commitment to and consistent demonstration of core company values Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices Exhibit subject matter expert (SME) knowledge in Relativity Relativity Certified Administrator required Preferred Qualifications 7+ years in a technical role directly supporting customers Highly-developed written and verbal communication skills Ability to work efficiently under pressure, drive projects to completion and meet deadlines. Ability to manage multiple projects simultaneously and prioritize based on company and team objectives. Meticulous attention to detail. Experience working in a SaaS, IaaS and/or Hybrid environments Experience with and knowledge of e-discovery industry and products. ITIL Certification Relativity Expert/Master certification Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $100,000 and $150,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Posting Type Hyrbid At Relativity, we're building a world-class Applied Science team to push the boundaries of intelligent systems in the legal domain. We're looking for a Staff Applied Scientist to join our team. Agentic AI-systems that perceive, think, and act-is not a far-off vision for us. It's already embedded in how Relativity aiR makes document review faster, more accurate, and more scalable than ever before. Our models interpret legal intent, reason across documents, cite their decisions, and automate thousands of hours of work-freeing legal professionals to focus on what matters most. This is your chance to contribute to the next generation of applied AI in legal tech: to build intelligent, safe, and defensible systems that scale human capability. Why This Work Matters Our Applied Science team are the brains behind Relativity aiR, the most scalable workflows in legal tech-automating decision-making in document review, privilege detection, and case strategy. These aren't just LLM wrappers; they're intelligent systems that reason, cite their thought process, and operate at scale across millions of documents. We're solving problems that matter in one of the most high-stakes domains out there. Our customers rely on us to build systems they can trust-systems that are auditable, defensible, and responsible by design. You'll help us extend those systems, validating AI decisions statistically, simplifying complexity for users, and pushing the boundaries of what's possible while keeping experts in the loop. Why Relativity? We're not just building products-we're building a better future for legal work. Our Applied Science team is 20 strong and growing. You'll be joining a thoughtful, kind, and technically excellent group who value impact, learning, and trust. This role is a chance to lead, contribute, and grow in a supportive and intellectually rich environment. Job Description and Requirements What You'll Do Write code that solves real customer problems and scales cleanly… Built to be easy to ship, operate, and maintain. Collaborate with fellow Applied Scientists… And with our Engineers, Product Managers, Designers, and Customers. Design and execute statistically sound experiments… Then automate them into reusable benchmarks. Rapidly build AI- and ML-powered prototypes… Then turn them into reliable, scalable production models. Select the right model for each task… Be it a decision tree or a frontier LLM. Stay grounded in evidence… And open to change. Who You Are 6-10+ years of professional experience in ML, Applied Science, or a closely related area. Hold a Master's or Ph.D. in a relevant field (e.g., Computer Science, Statistics, Applied Math) OR equivalent professional experience. Proven ability to move fast without breaking everything: you know how to prototype-and how to simplify for production. Comfortable reading and applying research; skeptical enough to validate the results. Experienced with a range of modeling techniques-from classic ML to large-scale generative models. Familiar with modern MLOps tooling (e.g., containers, workflow orchestration, telemetry, deployment patterns and experimentation). Capable communicator, able to explain complex ideas to technical and non-technical stakeholders alike. Humble, curious, adaptable. Not afraid of failure. Not afraid to lead. Not afraid to ask questions. End-to-end owner - able to understand and learn about our problem space, devise solutions and bring them to market alongside our engineering, product and support organizations Strong Python Programmer, experienced in various data and machine learning libraries (e.g. numpy, pytorch, scikit-learn, pyspark) Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $197,000 and $295,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Algorithms, Computer Vision, Data Analysis, Data Science, Deep Learning, Machine Learning (ML), Natural Language, Natural Language Processing (NLP), Python (Programming Language), Scientific Research

At iCIMS, we are helping our clients to build their winning workforce. Our Account Executive Team has a key role in helping prospects unlock their full potential in their efforts to attract, engage, hire, and advance top talent. In this role, you will be provided with the industry's leading tools and training to help you develop and execute value based sales plans for your assigned territory. Equipped with your knowledge of the iCIMS Talent Cloud, prospect research, customer success stories, and a pipeline of qualified leads, you'll have the support you need to achieve sales quotas. Advancement opportunities are numerous and include Sr. Principal AE, Strategic AE, and management opportunities as we grow globally! In this role, you will call on accounts with 5,000+ employees in the Southeast region of the United States. This is a remote position that may require travel up to 25%. **About Us** When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. **Responsibilities** + Leverage company training opportunities to build expertise in the iCIMS Talent Cloud offerings, the talent acquisition landscape, and value selling. + Research target accounts (5,000+ employees) to identify key decision makers, understand business challenges, and build persona based value propositions. + Builds sales funnels (3X pipeline) through individual prospecting efforts including but not limited to client referrals, regional networking, webinars and cold calling. + Partner collaboratively with the sales development and presales teams to turn marketing qualified leads into sales qualified leads and develop/implement sales plans. + Leverage the CRM to support the sales process and ensure pipeline accuracy. + Through a consultative approach, uncover prospect business issues and craft value based proposals for the full suite of iCIMS portfolio solutions. + Lead the entire sales process, including RFP/RFI and final contract, and coordinate efforts with marketing, presales, sales management, accounting, services, infosec, legal and technical groups. + Consistently achieve sales quotas for new logo accounts. **Qualifications** + 10+ years of experience in software sales. + 7+ years of experience targeting new logo (large) enterprise accounts with complex deals. + Proven success in consistently achieving B2B sales quotas with deals that are more advanced in scope and size, including global organizatons. + Demonstrated ability to build effective, value based sales plans with adequate pipeline coverage to ensure quota achievement. + A passion for helping potential customers solve business issues with advanced technology solutions. + Ability to effectively uncover and engage various buyer personas to build the right relationships and close new logo accounts using a value based approach. + Able to communicate with and influence multiples layers within organizations, including Senior Leadership through C-level. + Ability to work both independently and within a team environment. + Proficiency with Microsoft Office products such as Word and Excel. + Proficiency with LinkedIn and social selling. **Preferred** + Experience with Salesforce, Clari, SalesLoft and Gong. + Experience with 360-degree selling methodology. + Experience in HCM / Software-as-a-Service/ Technology industry. **EEO Statement** iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at *****************. **Compensation and Benefits** We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period. The anticipated base pay range for this position is $120,000-$150,000.00 annually. Additional compensation may include quarterly commissions, as applicable. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: **********************************

We are seeking a skilled Engineer, Site Reliability (SRE) to contribute to the reliability, scalability, and performance of our multi-cloud SaaS platform serving thousands of customers worldwide. This role involves hands-on technical work in incident response, system monitoring, automation, and continuous improvement of our platform reliability. The successful candidate will work within a global SRE team to ensure optimal system performance and customer satisfaction. **About Us** When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. **Responsibilities** + **System Monitoring & Reliability:** + Monitor multi-cloud infrastructure (AWS, Azure, GCP) using New Relic, Grafana, and Sumo Logic + Maintain reliability of AWS resources, Auth0/Okta authentication, databases, and legacy applications + Implement monitoring, alerting, and dashboards for assigned systems + **Incident Management & Response:** + Respond to alerts and incidents within SLA timeframes + Perform root cause analysis and document findings + Create and maintain runbooks and troubleshooting procedures + Participate in 24/7 on-call rotation + **Automation & Improvement:** + Develop scripts to reduce manual operational overhead + Build monitoring and alerting solutions + Support infrastructure-as-code initiatives + Implement automated remediation where possible + **Success Metrics:** + **Customer Impact** : Reduced MTTR and improved customer satisfaction scores + **Reliability** : Achievement of 99.9%+ uptime SLAs across all products and regions + **Proactive Prevention:** Reduction in incident frequency through automated detection and prevention + **Cross-functional Collaboration:** Improved partnership metrics with Product, Engineering, and Customer Success teams + **Automation Delivery:** Complete assigned automation projects to reduce manual tasks + **Knowledge Sharing:** Contribute to team knowledge base and mentor junior engineers **Qualifications** + 4+ years experience in SRE, DevOps, or Infrastructure Engineering + Hands-on experience with AWS (required) and Azure (preferred) + Strong Linux system administration skills + Experience with monitoring tools (New Relic, Grafana, Prometheus) + Scripting skills in Python, Bash, or similar + Knowledge of databases (SQL Server, PostgreSQL, MongoDB) **Preferred** **Technical Experience:** + SaaS experience in a global environment + Authentication and identity management systems knowledge + Cloud certifications (AWS, Azure, or Google Cloud) + Infrastructure-as-code tools (Terraform, CloudFormation) **Education/Certifications/Licenses:** + Bachelor's degree in computer science, Engineering, Information Systems, or related technical field + Equivalent combination of education and experience will be considered **Working Conditions:** + Global role requiring flexibility for incident response and team coordination across time zones + Occasional client-facing responsibilities during critical incidents + Travel may be required for team building + Hybrid work environment with team members distributed globally **EEO Statement** iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at *****************. **Compensation and Benefits** We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period. The anticipated base pay range for this position is $100,000-140,000.00 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: **********************************

The Technical Success Manager (TSM) plays a critical role in ensuring customers achieve measurable success with the iCIMS Talent Cloud and related integrations. Acting as both a trusted technical advisor and customer advocate, the TSM drives platform adoption, optimizes configuration, and enables ongoing success through proactive engagement, education, and cross-functional collaboration. The TSM partners closely with Account Managers, Support, Product, and Community teams to deliver an exceptional customer experience and help customers realize the full value of their iCIMS investment. **About Us** When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. **Responsibilities** + Own and maintain the Success Plan for assigned customers, aligning technical milestones and success metrics with strategic business outcomes. + Lead Outcome Reviews (QBRs) to demonstrate ROI, value realization, and alignment with evolving customer goals. + Perform Adoption Audits to assess product utilization, identify areas for optimization, and recommend best practices. + Monitor account health and execute Risk Mitigation and Call to Actions () for at-risk customers. + Partner with the Account Manager (AM) on broader account planning and activity tracking to ensure consistent communication and unified customer management. + guidance on iCIMS integrations, including HRIS connections, APIs, and third-party application integrations. + Communicate product roadmap releases and enhancements, ensuring customers understand new capabilities and their potential impact. + Facilitate Product Engagement Requests (e.g., participation in beta programs or advisory boards) and deliver tailored enablement sessions. + Contribute Product Feedback through AHA or internal feedback channels, collaborating with Product Management to advocate for customer-driven improvements. + Partner with Community and Training teams to deliver targeted Customer Education and promote self-service resources. + Serve as the customer's technical advocate in product or support escalations, coordinating closely with Support and Product. + Collaborate with Account Managers and cross-functional partners to ensure technical and strategic alignment on customer accounts. + Maintain accurate activity tracking in CRM and customer success platforms to ensure visibility across Customer Success, Product, and Support teams. + Provide insights on common technical challenges or adoption blockers to inform enablement content and product roadmap planning. **Qualifications** + 2-5 years in a technical customer-facing role within SaaS, preferably HR Tech (ATS, HCM, or HRIS). + Strong understanding of SaaS architectures, APIs, data integrations, and cloud technologies (e.g., REST APIs, SSO, SFTP, etc.). + Experience supporting enterprise clients with complex technical ecosystems. + Proven ability to translate technical detail into business value for HR and IT stakeholders. + Familiarity with iCIMS or comparable HR systems. + Experience using CRM and customer success tools (Salesforce, Gainsight etc.) + Customer-obsessed with a proactive, consultative mindset. + Strong problem-solving and analytical skills with attention to detail. + Excellent communication and stakeholder management abilities, across both technical and business audiences. + Collaborative, curious, and adaptable in a fast-paced SaaS environment. **EEO Statement** iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at *****************. **Compensation and Benefits** We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period. The anticipated base pay range for this position is $65,000-$80,000 annually. Additional compensation may include quarterly commissions, as applicable. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: **********************************

Posting Type Hybrid/Remote Relativity's Account Services team within the Relativity Success team, ensures each customer or partner account for Relativity's business has a group of dedicated individuals to manage the account and reduce friction, assist with growth and enable transformation. The team partners across Sales, Customer Success, Product Management, Engineering, and partner organizations to enable seamless data migrations from diverse sources into RelativityOne, amongst other adoption goals. Our mission is to ensure efficient, secure, and successful customer transitions to the RelativityOne platform - accelerating adoption, reducing risk, and maximizing value realization for clients and partners. This role sits at the intersection of program management, technical coordination, and customer engagement, supporting large-scale technology transformations across our customer base. Role Overview The Program Manager, Migrations will lead and coordinate complex migration initiatives involving multiple internal and external stakeholders. This role requires strong program management expertise and a proven ability to orchestrate large-scale data migrations from legacy and competitive systems to modern SaaS, Cloud, and AI platforms. You'll collaborate closely with Technical Account Managers, Engineering, and Product teams, as well as external partners and customers, to manage the planning, execution, and reporting of migration programs. This position demands both strategic oversight and hands-on leadership to drive execution through influence. The role reports to the VP, Account Services and can be based in Chicago or remote within the U.S. Job Description and Requirements Core Responsibilities Lead Complex Migration Programs: Manage end-to-end coordination of multi-phase, high-impact data migration programs from a variety of environments - including Relativity Server, competitor SaaS platforms, and on-premise or legacy legal data systems. Program Governance & Stakeholder Alignment: Establish and maintain program governance, timelines, and deliverables, ensuring alignment across internal teams, customers, and partners. Strategic Planning & Reporting: Develop, maintain, and communicate detailed program plans, risk registers, and progress reports tailored for technical, business, and executive audiences. Cross-Functional Collaboration: Partner with Engineering, Product Management, Customer Success, and external vendors to resolve blockers, assess risks, and ensure data integrity throughout migration cycles. Executional Leadership: Lead through influence - driving accountability, surfacing challenges, and ensuring deliverables are met through proactive engagement and coordination. Continuous Improvement: Contribute to the evolution of Relativity's migration frameworks, playbooks, and tools, leveraging lessons learned to improve efficiency, repeatability, and customer experience. Customer & Partner Engagement: Serve as a primary point of contact for program-level migration activities, ensuring stakeholders are informed, supported, and confident throughout the migration journey. Required Qualifications 5-8 years of program or project management experience in complex technology or IT transformation programs, ideally involving data migrations to SaaS or cloud environments. Demonstrated ability to manage multi-stakeholder programs with technical and business complexity. Proven experience developing structured program plans, dashboards, and executive reports. Highly-developed communication skills - able to translate technical issues into business impact and vice versa. Ability to lead through influence and manage execution across diverse functional teams. Experience with Relativity Server, RelativityOne, or other eDiscovery / Legal Data Intelligence platforms. Preferred Qualifications Background in large-scale data center or application migrations. Experience working in SaaS companies, legal technology, or unstructured data ecosystems. Familiarity with project management and collaboration tools (e.g., Asana, Jira, Smartsheet, Salesforce). Experience working in vendor-service provider-end customer models. Personal Qualities Excel at orchestrating complex, multi-dimensional programs while maintaining attention to detail. Are equally comfortable leading executive briefings and chasing down tactical deliverables. Enjoy working cross-functionally to solve ambiguous, high-stakes challenges. Are proactive, collaborative, and passionate about delivering customer success through operational excellence. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $115,000 and $173,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Budget Management, Mentorship, Negotiation, Program Management, Project Management, Risk Management, Stakeholder Management, Strategic Planning, Team Leadership, Vendor Management

Posting Type Remote As a Lead Cyber Security Engineer, you will ensure the security of Relativity's network and infrastructure. In this role, the main responsibilities will be to investigate and analyze emerging threats against our assets, identities, and clients. You will also provide actionable remediation guidance to end users and collaborate with highly skilled cyber experts to anticipate and mitigate evolving threats using world-class toolsets and next generation capabilities. Job Description and Requirements Responsibilities: Review, validation, and triage of alerts and technical analysis of log data from a diverse inventory of sensors, correlated signature logic, and threat intelligence sources. Assess the impact of security events by leveraging host, cloud and network-based indicators and evidence to deliver actionable incident escalations. Develop and deploy detection and prevention signatures with response actions as part of a layered defensive strategy leveraging multiple technologies and data types. Build automation to search through collected telemetry to detect and isolate advanced threats that evade existing security solutions. Create Standard Operating Procedures, SOC playbooks, configuration guides, and secure standards. Automate incident handling processes. Engage in the continuous research of emerging threats and apply appropriate countermeasures within the context of a rapidly changing environment. Serve as a subject matter expert in the mechanism and analysis of observed malicious activity. Clearly document and communicate investigation findings to both technical and executive stakeholders. Identify and automate away technical burden. Build automation to deploy, operate and connect multiple cyber security tools and applications. Preferred Qualifications: 7+ years of experience in a Security Operations Center, Incident Response, or Threat Detection team for Cloud applications and corporate networks Exposure to threat detection development and tuning Experience in software design and development DevSecOps experience Ability to perform threat hunting, threat emulation, and/or purple teaming exercises Familiarity with industry standard security devices and their configuration Experience in reverse engineering malicious code to explore infection and propagation mechanisms Experience with threat intelligence tools and processes Certifications: One or more of the following certifications are preferred (GCFA, GCIA, GCIH, GNFA, GREM, OSCP, OSEP, OSED, OSWE, OSDA, OSCE3, CompTIA Security+, CCNA CyberOps, or CEH) 5+ years of experience in a Security Operations Center, Incident Response, or Threat Detection team Strong cyber incident response skills (such as: Network forensics, memory forensics, and/or packet analysis) Ability to read, write and analyze PowerShell, C#, and Python Capability to independently manage the prioritization of complex security events Advanced understanding of common SOC/CIRT operational processes and documentation Advanced knowledge of TCP/IP, network services, cryptography, cloud, and web application attacks Ability to collaborate within a global cross-functional team to execute on high-level objectives and drive the maturation of Relativity's security posture Deep understanding of infection mechanisms, malicious behavior, exploitation techniques, and mitigating controls Good understanding of tools, tactics, and procedures utilized by attackers to access private systems and data Strong analytical and problem-solving skills Minimum Qualifications: 5+ years of experience in a Security Operations Center, Incident Response, or Threat Detection team Strong cyber incident response skills (such as: Network forensics, memory forensics, and/or packet analysis) Ability to read, write and analyze PowerShell, C#, and Python Capability to independently manage the prioritization of complex security events Advanced understanding of common SOC/CIRT operational processes and documentation Advanced knowledge of TCP/IP, network services, cryptography, cloud, and web application attacks Ability to collaborate within a global cross-functional team to execute on high-level objectives and drive the maturation of Relativity's security posture Deep understanding of infection mechanisms, malicious behavior, exploitation techniques, and mitigating controls Good understanding of tools, tactics, and procedures utilized by attackers to access private systems and data Strong analytical and problem-solving skills Ability to leverage programming and scripting languages to build automations and develop SOAR playbooks Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $150,000 and $226,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Cybersecurity, Infrastructure Security, Network Security, Penetration Testing, Security Architecture Design, Security Audit, Security Information, Security Information and Event Management (SIEM), Security Operations, Vulnerability Management

Description VitalSource , is hiring a Finance Intern to contribute to our Finance team located in Raleigh, North Carolina. Applicants must reside within a commutable distance to Raleigh as there is a hybrid expectation for this opening. The role includes at least two in-office days per week, with the remaining days worked remotely. The Finance Intern will play a key role in supporting the Finance team by assisting with analysis, reporting, and data validation to ensure billing accuracy and integrity. This role will involve reviewing transaction data, identifying variances, preparing summary reports, and collaborating with team members to resolve discrepancies. The ideal candidate will have strong analytical skills, attention to detail, and the ability to work with large data sets in Excel or similar tools. This internship offers hands-on experience in financial operations and exposure to the processes that ensure accurate and efficient billing practices. Key Responsibilities: Assist with data analysis to monitor billing accuracy and support financial operations for Equitable Access SaaS programs. Review transaction-level billing data to identify errors, discrepancies, or variances, and collaborate with team members to address issues. Support the review of invoices for accuracy, completeness, and timely issuance. Prepare and maintain reports to track billing performance metrics and key trends. Conduct ad-hoc analyses to support billing accuracy, operational efficiency, and financial decision-making. Gather and organize data from multiple sources to support billing-related investigations or process improvement initiatives. Assist in documenting billing processes, controls, and best practices for team reference. Work with cross-functional partners (e.g., operations, customer service, product) to investigate and resolve billing-related questions or exceptions. Provide support on special projects, including data clean-up, reporting automation, and workflow optimization. Participate in team meetings and present findings or recommendations in a clear, concise manner. Required Qualifications: Upperclassman or enrolled in a MBA with a concentration in Finance, Accounting, Business Analytics, or related field. Preferred Skills: Strong analytical and quantitative skills, with proficiency in Excel; familiarity with data visualization tools a plus. Detail-oriented with the ability to identify and correct data inconsistencies. Strong written and verbal communication skills, with the ability to present complex information clearly. Ability to work independently, manage multiple priorities, and meet deadlines. Demonstrated interest in SaaS, billing operations, or financial analysis preferred. Physical Requirements: Standard office environment Sedentary work Ability to sit at workstation for extended periods of time Ability to work effectively using a personal computer for long periods of time Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment Compensation Range: $20.00 - $25.00 per hour Who We Are: VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at *************************** and follow us on LinkedIn. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO/AA Employer/Vet/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish

Posting Type Remote/Hybrid Relativity is looking for a Senior Manager, Revenue Accounting to manage and support revenue accounting functions including revenue recognition, contract review, revenue-related processes and controls, and revenue systems, while ensuring timely and accurate reporting. This role will work closely with cross-functional teams to drive operational efficiencies and ensure the revenue function can support the company's growth and financial objectives. The ideal candidate will possess extensive experience in revenue accounting, technical accounting knowledge, and a proven ability to lead and develop high-performing teams. This role reports to Director, Revenue Accounting and can be based remotely, however, candidates commutable to our Chicago office our preferred. Job Description and Requirements JOB RESPONSIBILITIES Provide technical accounting expertise under ASC 606, partnering with Sales, Deals Desk, Legal, and Accounting on revenue accounting guidance throughout the deal lifecycle. Represent Finance in major cross-functional NPI and GTM (Go-To-Market) programs, ensuring system design and controls align with revenue ASC 606. Research and draft technical accounting memos addressing complex revenue scenarios. Lead the month-end close for revenue, including detailed reconciliations and preparation of key revenue-related reserves such as AR reserves, sales returns, and credit reserves Assist in managing internal and external audits. Lead and contribute key transformation initiatives on improving processes and system implementation projects Build, mentor, and develop a team while fostering a culture of accountability and continuous learning MINIMINUM QUALIFICATIONS 5+ years of experience in Revenue Accounting at a high-growth technology company 2+ years of experience as a Manager or above within a public company Strong technical knowledge of ASC 606 for Software and SaaS, including usage-based commit contracts Proficient in Revenue Systems (Workday Financials, NetSuite ARM, Zuora Revenue) Strong analytical, organizational, and communication skills Comfortable working in a fast-paced, high-growth environment and getting into the details when needed Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $126,000 and $190,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

combined into one! The candidate will be primarily focused on conducting software Reverse Engineering activities using a combination of static and dynamic tools. Additionally, the candidate will provide support in the form of application development, scripting, debugging, and value-added software development expertise to a digital forensic lab, while maintaining existing software and develop new software to customer specifications. Developers will be based out of Fayetteville, NC and, on an as-needed basis, serve deployments to potentially hazardous environments outside the continental United States (OCONUS) in direct support of our military customers. (OCONUS deployments might occur and can last multiple months per rotation.) NOTE: Applicants must also be ok with the fact that they may never deploy. Regardless of whether you are applying to a software developer or reverse engineer position, if your application is approved, we will test you on both skills as part of our hiring process. At this time, the majority of our open positions require an aptitude in both domains. Requirements: Must be a US Citizen who is willing to be sponsored for a clearance Must have a Bachelors degree in one of the following: Computer Science, Computer Engineering, Electrical Engineering, Math, or Physics Must be willing to deploy overseas to a potentially hazardous area. Must have ability to read and understand assembly code (x86 and x64 Assembly) Must have proficiency in one of the following: C, C++, C#, Java, or Python Must be familiar with both high (i.e. Java) and low (i.e. C/C++ or Assembly) level programming languages Excellent customer service and communication skills as well as the ability to prioritize and meet deadlines. Strong leadership interpersonal and verbal/written communications skills that enable the ability to work effectively in a collaborative team environment. Desirable: Experience in computer engineering or a related field with in-depth knowledge of software reverse engineering and/or software development. Experience using static analysis tools such as IDA Pro and dynamic analysis tools including debuggers (this can include academic experience) Proficiency in development for IDA Pro Experience with reversing ARM Proficiency in Android/Linux OS internals Familiarity with EnCase, FTK, or other forensic software tools SANS certifications Experience with malware analysis Benefits: Mission focused work environment Subsidized medical/dental/vision insurance HSA contributions 401k matching Holiday and Paid Time Off (PTO) Monthly WAN parties & quarterly events Flexible hours Remote work is not an option. We do offer relocation assistance. Please see our careers page or inquire with your recruiter about the terms and conditions. Salary and other Compensation: The hourly rate of pay ranges from $43.27 - $96.15 The salary range for this position is subject not only to the hire's skills, education, expertise, and years of experience, but also to features of the final position offered to the hire: including, but not limited to the location of the position, clearance required for the position, and the contract associated with the position. See our Perks & Benefits page for a general description of benefits and other potential compensation benefits: *********************************************************** About Us: At Cipher Tech Solutions, Inc. (Cipher Tech), we take great pride in supporting some of the most mission critical work in the Department of Defense and the Intelligence Community. The majority of our company is comprised of extremely talented software developers who write production tools which directly support one of two missions: digital forensics and malware reverse engineering. Digital forensics is the practice of extracting and processing evidence from computers, phones, tablets, cameras, flash-drives, and just about any other form of digital media. The results of our work are then used to support federal and military law enforcement, counterintelligence, and counter terrorist activities. Malware reverse engineering is the practice of analyzing malicious code. The goal of a reverse engineer is to understand how the malicious code works and determine facts such as: *How did it infect the victim's computer *What kind of information it is seeking to steal *How is it communicating with the author (actor) *Who that actor might be. Vaccination Notice: Please be aware that you are applying for a position to work as a federal contractor. As such, Cipher Tech will require, and your employment will be subject to, such vaccinations as are required by federal, state, and local law requirements. Important Security Clearance Information: Be aware that you are applying for a job that requires a U.S. Government Security Clearance. If you do not already hold a US government security clearance, we do have the ability to sponsor, however be advised that this can be a multi-year process. The U.S. government will not issue security clearances to recent users of illegal drugs. On your application to us, you must acknowledge that you have not engaged in any illegal drug use within the past twelve months (illegal drug use includes, but is not limited to, the use of illegal substances, the misuse of prescriptions, the misuse of over-the-counter substances, and the use of medical or recreational marijuana that may be deemed legal at the state level but is still considered illegal by the federal government). NOTE: CIPHER TECH WILL NOT DISCRIMINATE AGAINST ANY QUALIFIED APPLICANTS WITH A DISABILITY, INCLUDING ILLEGAL DRUG USERS WHO HAVE RECENTLY SOUGHT PROFESSIONAL TREATMENT FOR A DRUG PROBLEM. -- Cipher Tech is an Equal Opportunity Employer. All hiring and employment decisions are made on the basis of business requirements, performance, and merit with no regard to race, color, religion, sexual orientation, gender, gender identity, national origin, or other protected status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Job Posted by ApplicantPro

We are looking for a skilled Accountant to be responsible for the preparation, computing, managing, researching and analyzing of company's accounting data. We expect you to provide detailed information on company's performance, liquidity, solvency, and cash flows as well as analyze its financial position and make conclusions about it. Accountant responsibilities are: Perform all accounting operations and ensure their compatibility with accounting principles and regulations Calculate taxes and create tax returns, balance sheet, profit/loss statements and similar documentation Create budget and financial forecasts Prepare timely and accurate financial statements Perform month-end and year-end close processes Perform audits of company's financial transactions and prepare documentation for accounting control procedures Retrieve, analyze and manage company's account information Prepare periodic reports for company's executives and top managers Keep corporate information confidential and develop safety measures such as random database backups Monitor all updates to financial policies, regulation, and legislation Accountant requirements are: 3+ years' experience of working on a Cost Accountant or other relevant position Profound knowledge of accounting, financial and business principles and procedures Excellent knowledge of accounting software Strong computation skills with close attention to detail Productivity and confidentiality Advanced degree in Accounting; CPA or CMA certification would be a bonus

Posting Type Remote/Hybrid About Relativity Relativity is a leading company in AI-powered data intelligence for the legal industry. Our cloud platform helps organizations worldwide manage investigations, lawsuits, and compliance efficiently. Relativity is dedicated to innovation and building secure, reliable, and scalable solutions. The platform is trusted for handling sensitive legal and compliance work, including large-scale global investigations. Relativity powers the world's most critical legal, compliance, and investigative work. From corporate compliance to human rights, our platform must preserve trust in global investigations while handling petabytes of sensitive evidence. This team owns the Data Breach Response product in the portfolio of RelativityOne applications. We are at the forefront of Legal Data Intelligence, building technology that helps organizations Organize Data, Discover Truth, and Act on It. You'll lead the team that builds Relativity's Data Breach Response product, which is redefining how organizations protect their customers in moments that matter most. We transform massive, fragmented datasets into clarity and action - enabling our clients to respond to breaches with speed, accuracy, and integrity. As the Engineering Leader for Data Breach Response, you will lead the 35+ person, geographically distributed organization of engineers and engineering managers to deliver crucial strategic and architectural releases for the product. Our services combine cutting edge AI with best-in-breed data identification and normalization to create impact lists with precision and accuracy. We process thousands of structured and un-structured data files to support companies quickly and efficiently manage their data breach response process. This is a hands-on leadership role with technical & strategic expectations: you'll influence architecture, mentor others, you'll partner with our Product, Sales and Marketing teams to ensure that the features your teams deliver are meeting the market needs and expected timelines ultimately shaping the future of Data Breach Response at Relativity. This role reports to a Vice President, Engineering. We are open to candidates in authorized US locations and Alberta, British Columbia, and Ontario provinces in authorized Canadian locations. Job Description and Requirements What You'll Do Work through your teams to design and deliver resilient, scalable and observable cloud-native systems that leverage AI-driven insights and distributed computing to accelerate breach response for our customers. Create an engineering culture that fosters collaboration and excellence and provide clear guidance on strategy and prioritization to ensure your teams are building the right thing the right way within committed timelines. Be a great people manager. and foster a proactive learning environment. Provide specific, constructive, personalized coaching. Contribute meaningfully to the career of your team. Work closely with the talent acquisition team to hire new talent. Champion a customer-obsessed, operationally-excellent culture where performance, reliability and usability drive decisions. Ensure that Data Breach response delivers a seamless, trustworthy experience that empowers customers to act with confidence. Collaborate cross-functionally with Product, Sales, Marketing and Customer Support leaders to refine and execute the long-term strategy for Relativity's Data Breach Response product. Represent Relativity's Data Breach Response strategy, key product efforts, and teams/functions to internal and external stakeholders, peers and partners at industry conferences, events, and one on one meetings. What You'll Bring MS, BS or BA in Computer Science or equivalent experience 10+ years of relevant experience that includes leading software engineering teams, and at least 2 years as a leader of leaders. Strong business, communication, analytical, and project management skills. Understanding of software engineering practices & best practices for the full software development life cycle including coding standards, build processes, testing, and operations. Experience with Azure cloud, large data problems, distributed systems and AI A history of building strong cross-functional relationships that help your teams deliver. Exposure to microservices, API-driven systems, and distributed architectures. Deep understanding of engineering methodologies (Agile, CI/CD, DevOps) and best-in-class delivery practices. Preferred Experience Extensive experience in data breach recovery or related industries. Proven track record of recruiting and growing technical teams. Excellent collaboration and communication skills across global organizations. Why You'll Love It Here Impactful mission: Our customers include Fortune 500 enterprises and leading law firms managing high-steaks breach responses. Growth path: Engineers gain exposure across the stack, from distributed systems to AI-enabled workflows, accelerating career growth. Engineering culture: Continuous delivery, strong observability, and end-to-end ownership. Inclusive environment: Diverse backgrounds and perspectives make us stronger. Compensation & benefits: Competitive salary, equity, flexible work options, and professional development support. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $195,000 and $293,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Budget Management, Collaboration, Data Analysis, Engineering Management, Product Management, Project Management, Quality Assurance (QA), Risk Management, Stakeholder Management, Team Leadership

About the Support Consultant III Role: This role is a higher level role on the Support Team. The Support Consultant III (or Level 3) Role is an intermediary between normal Support Consultants and the Development team, where they can troubleshoot anything that the Support Consultant team is unable to determine is a bug or a configuration issue.

Posting Type Hybrid/Remote This role will be the end-to-end process subject matter expert, own Zuora platform operations, and lead project teams supporting our Billing/Collections and Revenue Accounting teams' initiatives. The Manager, Finance Systems will partner closely with IT to ensure quality integrity and seamless integration throughout the data lifecycle with Salesforce CPQ, upstream, and Workday Financials, downstream. The ideal candidate will have high fluency in both functional and technical discussions with the gumption to develop flexible, future-proof solutions in this critical area of the business. This role reports to the Director, Financial Systems and can be remote with some travel expectations Job Description and Requirements Responsibilities Administer and own configuration of Zuora platform (Billing and Revenue/RevPro) to meet business needs and support scalable growth Lead and execute roadmap objectives increasing accuracy and efficiency Champion innovation and automation through AI and other intelligent solutions Triage and identify bug fixes required for Zuora while working with 3rd party resources Participate in all stages of the SDLC, from QA to UAT, for Zuora-related fixes and dependent system impacts Maintain tight collaboration with key cross-functional stakeholders and drive alignment Ensure compliance controls satisfy audit and SOX requirements Requirements Bachelor's degree in Computer Science, Information Systems, Finance, or related field or equivalent experience 8+ years of combined hands-on technical financial systems experience including Zuora Billing and Zuora Revenue/RevPro In depth functional knowledge of 606 Revenue Recognition standards Demonstrated ability to partner effectively with business and technical teams Solid understanding of data reporting tools Integration experience with Salesforce CPQ, Workday Financials, and Adaptive a plus Exceptional attention to detail Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $116,000 and $174,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Agile Methodology, Application Management, Cloud Computing, Database Management, DevOps, Information Technology Operations, Project Management, Software Development, Software Development Life Cycle (SDLC), Vendor Management

Posting Type Hybrid As an Advanced Software Engineer at Relativity, you will use your development expertise, working on software projects to build our software platform, Relativity. You will help solve complex problems as we continue to improve and build great technology. This role reports into the Manager of Software Engineering. You will work on projects on a highly scalable and dynamic web system and serverless technologies. This is all using many of the newest, cloud-based technologies. You will build highly distributable systems composed of multiple databases, processing, and webservers within the massive data field. Relativity's "Enrichment" product is the fastest way to feed terabytes of complex and abstract data into the Relativity's Review platform. As part of the Enrichment team, you will work on modernizing the Enrichment user experience, deal with the unique challenge of processing a diverse set of documents, a tremendous amount of data and do complicated data extraction at blazing speeds. If an opportunity to deal with big-data, solve complex scalability challenges, and learn a distinct set of technologies on a secure SaaS platform excites you, then this is the right team for you. Job Description and Requirements Job Responsibilities Design performant, scalable, and secure software to a high degree of quality - not simply focusing on meeting requirements Work together with a software development team to ship high-quality, performant, secure software that operates on data at a massive scale Focus on quality through comprehensive unit and integration testing and static analysis and rigorous test strategy development Improve the software development process by recommending and instituting changes in policies and procedures Participate in pair programming to improve software quality and completeness and share design and implementation knowledge Mentor less experienced engineers and provide technical guidance to build new leaders from within the team Minimum Qualifications Bachelor's Degree (or equivalent) in Computer Science or related disciplines Experienced in Object Oriented Programming utilizing C#, Java or similar Experienced in HTML5, JavaScript, CSS, and related web technologies Experience building REST APIs Experience working on an agile software team Knowledge of software engineering disciplines, including the ability to work comfortably in all layers of the Application Stack Preferred Qualifications Understanding of DevOps principals, experience with Azure DevOps is a plus Experience designing and developing highly scalable solutions in Azure or other cloud platforms is a plus Experience in Azure Functions, Azure Service Bus, Serverless Technologies and related cloud technologies Experience in Domain Driven Design Principles and Event Driven Architecture is a plus Excellent Knowledge of new technology trends and their application in the marketplace. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $103,000 and $155,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Engineering Principle, Hardware Integration, Innovation, Problem Solving, Process Improvements, Quality Assurance (QA), Research and Development, System Designs, Technical Documents, Troubleshooting

Posting Type Hybrid At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects. The Product Management team is seeking a strategic and technically-minded Product Manager to lead the roadmap and execution for Relativity's worker compute infrastructure and data archiving & restoration capabilities. These are foundational platforms of our document processing and imaging workflows, enabling reliable compute at scale and data lifecycle management. This role will be instrumental in driving innovation in how we provision compute resources in the cloud and empower customers to archive, migrate, and restore their data with confidence. You will collaborate across engineering, cloud operations, customer enablement, and GTM functions to deliver scalable, secure, and user-centric solutions that improve operational efficiency and user satisfaction. A successful candidate must be energized by building deep customer empathy, collaborating with design, development, discovering opportunities through data analysis and inquiry with customers, creating and communicating progress through leading indicators, developing strong fluency in cloud architecture and adjacent technologies, and navigating ambiguity given the technology's pace of change. Job Description and Requirements In this role, you will: Own and drive the roadmap for both Worker Compute and Archiving, Migration & Restoration, aligning with customer needs, internal stakeholders, and long-term platform strategy. Define and prioritize capabilities for worker compute systems that provide reliable, elastic, and cost-efficient processing infrastructure in a cloud-native, containerized environment (e.g., Kubernetes, autoscaling groups, ephemeral compute). Partner with engineering to ensure the compute platform supports throughput, availability, and observability requirements across document processing and imaging workloads. Design and evolve intuitive workflows for users to archive, migrate, and restore large-scale datasets, ensuring compliance, auditability, and operational ease. Work cross-functionally with other product managers to ensure compute and archival capabilities integrate well across various features in data processing and enrichment. Develop positioning, artifacts, and internal documentation to support customer enablement, sales, and support teams in articulating the value of compute and archival investments. Act swiftly to address barriers to adoption and ensure successful customer experiences, especially around large-scale data migrations or compute scaling challenges. Role Responsibilities Customer Centric: Connect with external and internal customers to gain a deep understanding of their workflows and needs and validate our approach to addressing them. Ensure we are solving the most pressing problems of our customers. The ability to prioritize tasks based on their impact and outcomes is crucial to be successful in this role. Speak to internal stakeholders including engineering, user researchers, and designers about the variety of workflows and end user needs we see across segments and personas. Provide product and workflows recommendations grounded in both customer empathy and customer data. Communicate our user needs to engineering teams and other internal stakeholders to drive alignment internally on product vision. Conduct user and competitive research for their product(s) Product Leadership: Possess an in-depth understanding of our product suite. Speak about our production from a business and technical approach in a way that internal stakeholders and clients can understand. Own the product roadmap and backlog for your product(s). Listen to different internal experts to understand the impact, but in the end decide the features that your team should build. Work directly with Product Leads to help build a strategy and goals for their product(s). Track and reports on key product metrics that are relevant to your domain and expected outcomes. Act as a leader, facilitating communication across internal stakeholders and effectively communicate ‘why' and gain buy-in from the team and Leadership. Be responsible for clarifying and resolving conflicts around your product vision. Technical Leadership Work closely with your Engineering counterparts to ensure that the team delivers a product that meets our scalability, reliability, usability, observability, efficiency and performance standards. Be well versed in technical aspects of cloud platform architecture with deeper technical understanding to communicate with development team members and make informed decisions about the product development. Possess the technical acumen needed to understand the technical challenges faced by the team, the root cause of incidents and propose effective solutions for them. Engage in deep technical discussions with Engineering Managers and Technical Architects to understand the implications that future work could have on your product and customers. Product Implementation Break down large projects into iterative releases. Create and share product implementation plans with measurable results for each milestone. Anticipate the need to create alignment with cross-functional teams to solve problems together. Help the team to translate validated designs and analysis into story cards with acceptance criteria. Develop external and internal facing go-to-market content including product documentation and release notes. Preferred qualifications: Proven experience in product management, preferably with cloud-native infrastructure, compute orchestration, or data lifecycle management. Strong understanding of modern distributed systems, job queue and execution, and cloud system design. Ability to translate complex technical concepts into user-oriented product requirements and collaborate with engineers to deliver impactful outcomes. Excellent communication and stakeholder management skills; able to align multiple teams on a cohesive product vision. Minimum qualifications: 5+ years of experience in product management building custom software Bachelor's degree in business, Computer Science, Engineering, or Design or comparable work experience. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $115,000 and $173,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

at VitalSource Technologies VitalSource , is hiring a(n) Technical Support Enablement Manager to contribute to our Customer Success team located in Raleigh NC, Chicago IL, Franklin TN, or Boston MA (preferred locations). Applicants outside of these preferred locations will be still considered. The Technical Support Enablement Manager plays a critical role in ensuring front-line support agents are equipped with the knowledge, tools, and training necessary to deliver exceptional customer experiences. This role is responsible for developing and managing enablement strategies, optimizing support processes, and driving improvements in agent performance. The position partners closely with support leadership, operations, and cross-functional teams to enhance technical support effectiveness and efficiency. Key Responsibilities: Agent Enablement & Training Develop and execute training programs, onboarding processes, and continuous learning initiatives to improve agent knowledge and skills. Design and manage a structured enablement program that aligns with technical support best practices and customer experience goals. Create training materials, documentation, and workshops to support ongoing agent development. Knowledge Management & Content Development Oversee the maintenance and enhancement of knowledge base resources to ensure accuracy, consistency, and accessibility for support teams. Develop and implement processes for continuous knowledge sharing and updates based on ticket trends and product changes. Collaborate with cross-functional teams to ensure support content aligns with company policies and product updates. Quality Assurance & Performance Optimization Establish and manage quality assurance (QA) programs to evaluate agent interactions, ensuring adherence to customer service standards. Implement feedback and coaching frameworks to help agents continuously improve their performance. Analyze agent performance data and customer feedback to identify areas for improvement. Support Tools & Process Optimization Work closely with support operations teams to optimize agent workflows, including ticketing system enhancements and automation initiatives. Identify gaps in agent tools and recommend improvements or integrations to enhance efficiency. Partner with operations and product teams to implement self-service improvements and proactive support solutions. Cross-Functional Collaboration Act as a liaison between technical support, operations, product, and engineering teams to ensure smooth enablement processes. Collaborate with the Technical Support Operations Manager to align training and enablement strategies with broader support initiatives. Partner with leadership to develop and execute strategies that improve customer satisfaction and support agent engagement. Extended hours may be required to meet critical deadlines or support essential business operations. Other duties as assigned. Required Qualifications: Education & Experience: 5+ years of experience in customer support, technical support, or support enablement. Associate degree in relevant field or equivalent experience required. Certifications in Zendesk, Salesforce, or similar systems strongly preferred. Proven experience in training program development, quality assurance, or agent enablement initiatives. Technical Skills: Strong knowledge of support ticketing platforms (e.g. Zendesk, Salesforce, Jira) and workflow automation tools. Experience in process improvement, knowledge management, and performance analytics. Preferred Skills: Excellent communication and presentation skills, with the ability to translate complex information into actionable insights. Ability to work cross-functionally and influence stakeholders across teams. Strong leadership skills with experience in mentoring and coaching support teams. Ability to adapt to changing priorities and business needs. Physical Requirements: Ability to adapt to changing priorities and business needs. Remote work within ET timezone(s). Minimal travel per year. Primarily sedentary work with prolonged periods of sitting at a workstation. Access to a quiet, private workspace to support focused work and clear communication. Ability to read, write, speak, hear, see, think critically, communicate effectively, concentrate, and learn. Proficient use of a personal computer and related office equipment for extended periods. Ability to operate standard office equipment, including a computer, keyboard, monitor, and phone system. Salary Range: $56,500 - $68,000 What We Offer: Culture: Collaborative, Inclusive, and Mission-driven. More in your pocket: Competitive base salary and a strong variable component. We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance Retirement: 401K match up to 5%. We support our families: 12 weeks of paid parental leave. Continued education: Use our tuition reimbursement program. The Importance of Balance: Start at 4 weeks' vacation, 12 sick days, 11 company holidays, and 3 personal days. Flexibility: Flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home. Wellness: Opportunities for fitness challenges and rewards. Who We Are: VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at *************************** and follow us on LinkedIn. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO/AA Employer/Vet/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish