The Bancorp jobs in Grand Rapids, MI

Be Proud. Be You. Be Independent! Are you a Certified Public Accountant with knowledge in SEC Reporting Requirements looking to advance in your career? If so, we need you! At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. About the Job: Independent Bank is hiring a bold VP, Financial Reporting Manager to own external and internal reporting under U.S. GAAP, SEC rules, and banking regulations. Lead quarterly & annual SEC filings, maintain SOX 404 controls, coordinate internal/external audits, and help management communicate results to regulators, investors, and the Board. Must have public-company reporting experience and strong bank accounting, regulatory, and disclosure expertise; be detail-oriented and deadline-driven. Apply today and join us in our mission of inspiring financial independence today, with tomorrow in mind! Why You Should Apply: * Comprehensive total rewards package. * A knowledgeable, goal-driven, and exciting team of colleagues. * Exposure to different areas of banking and the ability to work with leaders within the industry. * Community-focused events and volunteer opportunities. What You Will Do: * Prepare and review timely, accurate financial statements in accordance with GAAP. * Lead preparation of Form 10-Q, 10-K, 8-K, and other SEC filings, including footnotes, MD&A, and XBRL. * Prepare and maintain materials used in investor presentations, quarterly earnings releases, and other shareholder communications. * Manage the drafting and review of the annual Proxy Statement. * Facilitate the completion of the Annual report, working closely with Marketing to finalize design, layout, and publication. * Coordinate with external auditors and legal counsel to ensure all filings are accurate, complete, and in compliance with applicable reporting requirements. * Maintain disclosure controls and procedures consistent with SEC and SOX requirements. * Monitor accounting standards (FASB, SEC, and regulatory) and assess impact on financial statements and disclosures. * Oversee or assist with the preparation of quarterly Call Reports, FR Y-9C filings, and other regulatory submissions. * Ensure consistency between SEC filings, regulatory reports, and internal financials. * Assist with internal policy updates, accounting memos, and technical accounting assessments. * Drive process improvements in reporting efficiency, data accuracy, and use of technology and automation. * Supervise and develop financial reporting and accounting staff. * Develop, implement, and maintain financial reporting processes and controls. * Perform other duties as assigned. Knowledge, Skills, and Abilities: * Bachelor's degree in Accounting or Finance required; Master's degree or MBA preferred. * CPA, CFA or MBA. * 5+ years of progressive accounting or financial reporting experience, including at least 2 years in a public company environment (preferably within banking or financial services) or at a public accounting firm. * Previous leadership experience is preferred. * Advanced technical knowledge of GAAP, SEC regulations, SOX, and bank regulatory reporting requirements. * Strong familiarity with general ledger and financial reporting applications (Wdesk, Axiom, Prologue). * Excellent interpersonal, presentation and communication skills. Be Proud. Be YOU. Be Independent!

Be Proud. Be You. Be Independent! Are you an experienced Commercial Banker with formal Credit training looking to advance in your career? If so, we need you! At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. About the Job: Join Independent Bank as a Commercial Banker to originate and service secured commercial loans - with a focus on Commercial & Industrial (C&I) and Commercial Real Estate (CRE) lending - and help advance our mission of inspiring financial independence today with tomorrow in mind! This role offers immediate production opportunities, including the chance to assume part of an existing portfolio and step into established client relationships. Why You Should Apply: * Comprehensive total rewards package. * A knowledgeable, goal-driven, and exciting team of colleagues. * Exposure to different areas of banking and the ability to work with leaders within the industry. * Community-focused events and volunteer opportunities. What You Will Do: * Establishes relationships and generates business from new and existing customers. * Cross-sells other products and services and generates fee income for the bank. * Interview applicants regarding financing information. * Maintain productive relationships between the branches, mortgage loan officers, and the commercial loan department. * Build a solid relationship between the current customer base and Independent Bank. Cross-sell bank products and services to new and existing customers. * Exercise sound judgment and assertiveness in addressing complex problems and concerns. * Makes decisions on loans and terms within approved limits. * Monitors existing portfolio to ensure compliance with loan agreement terms and financial trends/developments. * Target and establish new customers within the market by participating in various community/professional activities. * Utilize the branch network to solicit new business while identifying existing customers with larger lending needs. * Ensure all documentation gets to the loan file. Ensure fee production for the bank by cross selling cash management services, investment services, and commercial loan fees. * Monitor and reduce the delinquency average for commercial loans. * Provides customer service and loan structuring training to junior lending staff. * Performs other related duties as assigned. Knowledge, Skills, and Abilities: * Bachelor's degree in Finance preferred (or equivalent years of working experience). * Formal credit training preferred. * Credit analysis and business development/lending experience required with 5+ years of commercial lending experience. * Excellent interpersonal, presentation and communication skills. * Aptitude for finance and have the ability to exercise sound judgment and business decisions. * Strong business development skills. * Personal Computer skills are also required, preferably Microsoft Office. Be Proud. Be YOU. Be Independent!

Job DescriptionAt Independent Bank we celebrate your unique self and empower you to make a difference. Guided by our core values of courage, drive, integrity, people focus and teamwork , we provide a supportive environment where you can thrive, grow your career and contribute meaningfully to shaping the financial future of our customers and communities; inspiring financial independence today, with tomorrow in mind. About this Application: Thank you for your interest in joining the Independent Bank team! While our General Application isn't linked to a particular job opening right now, we believe in your potential and invite you to explore our current opportunities. If your talents and experiences align with any of our current opportunities, one of our friendly recruiters will be in touch with you. Please navigate back to our "Independent Bank Opportunities" portal to discover and apply for positions that resonate with you. We look forward to learning more about you! Why You Should Apply: Competitive compensation package. A knowledgeable, goal-driven, and exciting team of colleagues. Exposure to different areas of banking and the ability to work with leaders within the industry. Community-focused events and volunteer opportunities. Be YOU. Be Independent!

Be Proud, Be You, Be Independent! Join our expanding team at Independent Bank's NEW Macomb location! At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. We also recognize the importance of career growth, which is why we are proud to offer an exciting and fulfilling Career Path for all of our Retail Branch employees. Whether you're an experienced banking professional, or excited to begin a lucrative career in banking, our Career Path offers self-directed growth opportunities allowing for the freedom and flexibility to advance at your own pace. This Career Path covers everything from conducting financial transactions, to educating clients on products and services, building client rapport, and even originating client loans. Beginning as a Client Service Associate allows you to learn the basics about Independent Bank's culture, policies and procedures. From there, you will be equipped with all of the materials necessary to advance through the Career Path, at the rate that suits you, with the potential to earn more as you learn more! The following paragraphs explain the different levels of the Career Path, including the duties and responsibilities of each level. Please note, this position is a floating position requiring time spent at multiple branches throughout any given week. The branches required for this position are: Monroe Center Cedar Springs Holland Muskegon Rockford East Beltline Standale Sparta Plainfield Cascade Howard City Sand Lake Client Service Associate 1 As a Client Service Associate (CSA), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will focus on learning and/or reviewing basic banking transactions, and the fundamental banking terms, products, and services offered by Independent Bank. This position is similar to a traditional “bank teller” role with self-guided growth opportunities. Assist clients with transaction services and provide solutions in a friendly and efficient manner. Deliver financial solutions to clients utilizing the Independent Bank products and services. Gain an understanding of the basic framework of Independent Bank accounts. Become skilled with regards to conducting different types of transactions for clients. Utilize all available technology to perform daily tasks. Client Service Associate 2 As a Client Service Associate 2 (CSA2), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will continue to grow the knowledge, skills and abilities necessary to better service Independent Bank clients and offer appropriate products, services and solutions. This position is similar to a traditional “bank teller” role with self-guided growth opportunities. Assist clients with transaction services and provide solutions in a friendly and efficient manner and with credibility. Strengthen your understanding of the basic framework of Independent Bank business accounts. Become proficient with regards to conducting different types of transactions for clients. Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation. Begin to recognize opportunities to deliver financial solutions, and meet client needs, with Independent Bank products and services. Identify client referral opportunities to appropriate team members. 1+ years of community banking experience. Develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships. Ability to have meaningful financial conversations with clients during all interactions. Maintain ongoing communication with clients following internal processes and procedures. Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings. Client Service Specialist As a Client Service Specialist (CSS), you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired from previous banking and customer service roles to better serve Independent Bank clients and offer appropriate products, services and solutions. This position is similar to the traditional “lead teller” or “personal banker” role with self-guided growth opportunities. Assist clients with transaction services and provide solutions in a friendly and efficient manner. Exemplify professional knowledge on the framework of Independent Bank business accounts. Recognize opportunities to meet client needs with Independent Bank products and services, as well as offering appropriate solutions. Identify client referral opportunities to appropriate team members. Take consumer loan applications in response to client inquiries. Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers. Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation. Advanced proficiency with Independent Bank products and services. Accountable for participating in IB Edge Sales Management routines such as roadmaps and check-ins. 2+ years of community banking experience or high level customer service and cash handling experience. Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships. Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations. Maintain ongoing communication with clients following internal processes and procedures. Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings. Client Service Expert As a Client Service Expert (CSE) you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired in previous positions and will serve as a mentor and instructor for other team members in advancing their skills. This position is a step above a traditional, more experienced “lead teller” or “personal banker” role with self-guided growth opportunities. Assist clients with transaction services and provide solutions in a friendly and efficient manner. Exemplify professional knowledge on the framework of Independent Bank business accounts. Demonstrated ability to make personal connections, engage and educate clients, ask open-ended questions, and listen in order to establish trust and build lasting relationships. Take consumer loan applications in response to client inquiries, as well as originate and close consumer loans. Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers. Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation. Advanced proficiency with Independent Bank products and services. Accountable for preparation of, and participation in, IB Edge Sales Management routines. Possess the drive, initiative and knowledge to provide financial options for clients using a consultative approach. Partner with specialists (Financial Advisors, Mortgage Originators, Commercial Lenders, etc.) to connect clients with experts who can assist with specialized needs. 3+ years of community banking experience NMLS registration under the SAFE Act of 2008. Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships. Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations. Maintain ongoing communication with clients following internal processes and procedures. Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings. Seek out leadership opportunities and develop skills necessary to be a successful leader such as coaching, having difficult conversations, community involvement and change management. Why You Should Apply: Competitive hourly pay and great benefits. Accommodating and flexible paid time off. A knowledgeable, goal-driven, and exciting team of colleagues. Numerous advancement opportunities with structured, personalized career paths and mentoring. Exposure to different areas of banking and the ability to work with leaders within the industry. Extensive training on all areas and aspects of the banking field to help you reach your highest potential. Community-focused events and volunteer opportunities. What We're Looking For: High school diploma or equivalent education is required. Willingness to travel to other branches in the region as scheduled (listed in opening paragraphs above). Outstanding client service skills. Cash handling experience is preferred, but it is not required as we provide ample training. The ability to adapt and adjust to new ideas, processes, workflows, and systems. Ability to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus. Excellent interpersonal, presentation, and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette, and the ability to work cohesively as part of a team. A strong desire to be a part of the Independent Bank family while contributing to our growth and success. This is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team!

Job Description Be Proud. Be You. Be Independent! Are you an experienced Customer Service professional in the Financial Services industry, perhaps with Wealth Management experience or Licensing, looking to advance in your career? If so, we need you! At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. About the Job: Join Independent Bank as a Wealth Management Sales Assistant reporting to the Wealth Management Program Manager. You'll help run our Independent Financial & Insurance Services call center, delivering exceptional service to brokerage customers and acting as an internal sales associate for seven investment reps and licensed platform bankers. Other duties as assigned, with potential for future full-time advancement. Licensing is desirable , but not required. Be part of our mission of inspiring financial independence today, with tomorrow in mind. Why You Should Apply: Comprehensive total rewards package. A knowledgeable, goal-driven, and exciting team of colleagues. Exposure to different areas of banking and the ability to work with leaders within the industry. Community-focused events and volunteer opportunities. What You Will Do: Sales Assistant - Approx. 30% Database entry. Updates customers files. Types envelopes, photocopies, faxes, and performs other clerical duties as needed. Generates referral reports. Initiates and follow through direct mailing programs. Branch marketing. Clerical - Approx. 70% Schedules appointments for Broker. Provides follow up on incoming referrals. Processes new business. Answer phones/customer questions. Support Investment Executives Performs other related duties as assigned. Knowledge, Skills, and Abilities: High School Diploma required, College degree preferred. Will consider a combination of education and experience. Investment sales experience in a bank or financial services industry strongly preferred. Series 6, 7, and 66 licenses, life and disability insurance licenses strongly preferred ( there may be opportunities to obtain applicable license(s) upon hire ). Strong organizational skills required. 2+ years of strong customer service skills and clerical experience required. Excellent interpersonal, verbal, and written communication skills are required. Personal Computer skills required, preferably Microsoft Office (specifically Excel and Word). Be Proud. Be YOU. Be Independent!

Full-time Description Provides effective management, of assigned branch office(s) to meet established performance objectives with regard to branch profitability and oversees all CSR related functions as well as CSR staff management. Implements policy, ensures proper security controls, assures conformance with compliance, and has total knowledge of products, services, policies, procedures and systems, practices excellent customer service skills and exercises managerial authority as a team leader. May have lending authority / goals. Calls on and corresponds with local businesses to generate loan and deposit business. Essential Duties and Responsibilities Included but are not limited to: · Manages a team responsible for the daily deposit functions within the branch. · Maintains and ensures the optimal departmental workflow to achieve corporate and departmental goals. Prepares work schedules and assigns duties to personnel to ensure efficient operation of the branch. · Conducts staff meetings of department personnel, or confers with subordinate personnel to discuss departmental problems, regulatory updates, or to explain procedural changes or practices. · Develops CSR staff and ensures that the team's service behaviors contribute to the bank's overall success. · Re-engineers CSR tasks to maximize efficiencies and manages workflow capacity for effective utilization of resources. · Monitors areas of responsibility and implements effective goals and tools to measure success for driving the team effectively. · Identifies and addresses systemic issues and takes the appropriate actions to remedy exceptions. · Supports efforts to increase revenue, manages expenses and initiates cost reduction programs. · Stays abreast of industry trends by attending seminars, training sessions and workshops as necessary to develop and ensure compliance with banking regulations, federal and state regulations, and standards for financial institutions. · Ensures that the front line is functioning as efficiently as possible, and the operational procedures are streamlined and efficient. · Communicates business and departmental objectives to the team ensuring they remain well informed of business activities and of their required contributions to goals. · Establishes standards, applicable goals and maintains accountability. · Develops an effective network of communication within the CSR team and with key working departments to ensure shared knowledge and understanding of business activities. · * Depending on location and market demand, this Manager position will involve a variety of Treasury Support responsibilities. Key duties include providing support for online services and account management, with a focus on retaining and attracting Treasury Management clients. Managerial Responsibilities Included but not limited to: · Carries out management responsibilities in accordance with the organization's policies and procedures. · Appraises performance, rewards, and disciplines CSR staff, addresses and resolves complaints from customers. · Conducts interviewing of job applicants, hiring and termination decisions and coordinates the training and development of the CSR staff. · Manages employee time records and approval of paid time off. · Provides direction for career development. Other Functions 1. Familiar with and abides by all bank regulations including but not limited to BSA and OFAC. 2. Adhere and comply with all Bank Policies. 3. Other duties as assigned. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education/Certification/Licensing: · High School Diploma/GED required. · Advanced education in accounting, business administration or related field preferred. Experience: · Minimum requirement of 3 years banking or related experience required. · At least 1 year of prior supervisory/management experience required. Other Requirements: · Good understanding of the core banking system, Word, Excel, Outlook · Good understanding of bank policies and procedures. · Ability to identify priorities and meet deadlines. · Ability to multitask. · Requires team-building skills. · Excellent written, verbal, interpersonal, and problem-solving skills; ability to communicate effectively and project a professional image. · This position may require Saturday hours. Equipment Used · PC, laser printer, calculator, copy machine, fax machine, DL scanner, check encoder, mobile devices such as iPad and iPhone or similar. Software Used · Word, Excel, PowerPoint, Publisher, Adobe Reader, Core Banking System, Outlook, Horizon XE, FIS Image Centre, BAI Learning & Development and various other financial institution platform systems. Physical Demands While performing the duties of this job, the employee is frequently required to work in front of a computer for extended periods of hours; use hands to finger, handle, or feel and talk or hear. Must be able to travel from location to location throughout the office and to other bank offices, clients, and outside meetings. The employee is occasionally required to reach with hands and arms; stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. In-person work is required however telework exceptions may be applicable. Regular and prompt attendance is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office setting with low to moderate noise level work environment; and, at times in various other environments of the clients they meet with. Equal Employment Opportunity & ADA Compliance: Commercial Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Equal employment opportunity applies to all terms and conditions of employment including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To ensure equal employment opportunities to qualified individuals with a disability, Commercial Bank will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the organization would result. We support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity by taking positive steps to eliminate barriers that may exist in hiring and in employment practices. Discrimination of any type will not be tolerated.

Chemical Bank aims to create a personal bond with each community we serve and every small business, family or customer that walks in our door. With 3,500 employees, we are now the largest banking company headquartered in Michigan. We have 249 banking centers across a three state footprint serving over 500,000 households. On March 14, 2017 we celebrated our 100th anniversary and we look forward to the next 100 years of building strong bonds with our customers and communities! Job Description As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. You will work with Commercial Lending Officers to provide and assist with an underwriting analysis and loan structure that accurately determines the credit worthiness of commercial credit customers and identifies and mitigates key risks. Job Duties: Prepare underwriting analysis for new loan requests, loan renewals and modifications, which includes a detailed analysis of financial performance, financial condition, financial projections, and identification of key risks and mitigating factors. The main underwriting projects will be with the Bank's largest commercial customers. As part of the credit write-up process, ask the questions that allow a deep understanding of the company and the associated risks. Write an objective narrative on the credit worthiness of the loan proposal. Assist the commercial relationship managers with loan structure, including covenant package, reporting requirements, advance rates and pricing. Proactively communicate timely updates and deliver final loan presentations within the established service standard timeframe. Assist commercial relationship managers on customer/prospect calls and assist with tracking financial reporting and monitoring requirements, including covenants and borrowing bases. Assist the commercial relationship managers with credit approval presentations. Participate in developmental events and programs as requested by the Bank Take a dynamic approach to the job by initiating actions and making decisions. Mentor new credit analysts as the opportunities arise. Perform additional duties and special projects as assigned. Qualifications Required Knowledge/Skills/Abilities: Bachelor's Degree in Finance, Accounting or Business Administration, or equivalent work experience. At least 4 years of recent regional commercial credit analyst experience with proven ability to work on increasingly complex deals. Completion of a formal credit training program is preferred. Working knowledge of and compliance with Bank Policies, Procedures and Regulations. Excellent analytical skills. Demonstrate attention to detail and accuracy. Possess the drive to work through a deal until it is done. Ability to prioritize, plan and organize work. Deliver on time, every time. Excellent verbal and written communication skills. Proficient user of Microsoft Word and Excel. Ability to make effective written and oral presentations. Has the personal drive and is self-motivated to learn and grow professionally. Additional Information All your information will be kept confidential according to EEO guidelines.

Be You. Be Independent! Are you an experienced Mortgage Loan Officer, with proven networking and relationship-building skills, looking to take the next step in your career? If so, we need you! At Independent Bank we celebrate your unique self and empower you to make a difference. Guided by our core values of courage, drive, integrity, people focus and teamwork, we provide a supportive environment where you can thrive, grow your career and contribute meaningfully to shaping the financial future of our customers and communities; inspiring financial independence today, with tomorrow in mind. About the Job: Join Independent Bank as a Mortgage Loan Officer! We're seeking motivated individuals with a proven track record of success to help our customers achieve their home ownership dreams. Reporting to the Area Mortgage Sales Manager, you'll originate various residential mortgage loans and participate in business development initiatives within your local community. Embrace our mission of inspiring financial independence today, with tomorrow in mind by becoming a key player in transforming how our customers finance their homes. Apply now to be part of our driven and innovative team! Why You Should Apply: * Competitive compensation package. * A knowledgeable, goal-driven, and exciting team of colleagues. * Exposure to different areas of banking and the ability to work with leaders within the industry. * Community-focused events and volunteer opportunities. What You Will Do: * Solicits residential mortgages through relationships built with realtors, builders, major employers, and community involvement. * Provides service to customers and prospective customers seeking residential mortgages. Such service includes but is not limited to: * Communicate and interview borrowers to determine the best programs available for the borrower's income, asset, and credit profile. * Assist borrowers with the application process utilizing Blend and Encompass. * Ensure necessary documentation is uploaded from the borrower to complete loan applications for submittal to underwriting. * Price and lock interest rates and monitor lock expiration dates. * Assist operations as needed during the process of the loan. * Make appropriate introductions to other departments in the bank to offer borrowers other bank products, if applicable. * Continually network to build relationships, attend functions, provide education and services to realtors, builders, and other partners in the community. * Performs other related duties as assigned. What We're Looking For: * High school diploma or equivalent education required. * Bachelor's degree or equivalent years of working experience preferred. * 3+ years of sales experience, originating real estate mortgage loans preferred. * Excellent interpersonal, presentation, and communication skills. * Proven networking and relationship-building skills. Be YOU. Be Independent!

Be Proud, Be You, Be Independent! Are you looking to progress your career as a banking professional? At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. We also recognize the importance of career growth, which is why we are proud to offer an exciting and fulfilling Career Path for all of our Retail Branch employees. Whether you're an experienced banking professional, or excited to begin a lucrative career in banking, our Career Path offers self-directed growth opportunities allowing for the freedom and flexibility to advance at your own pace. This Career Path covers everything from conducting financial transactions, to educating clients on products and services, building client rapport, and even originating client loans. Beginning as a Client Service Associate allows you to learn the basics about Independent Bank's culture, policies and procedures. From there, you will be equipped with all of the materials necessary to advance through the Career Path, at the rate that suits you, with the potential to earn more as you learn more! The following paragraphs explain the different levels of the Career Path, including the duties and responsibilities of each level. Client Service Associate 1 As a Client Service Associate (CSA), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will focus on learning and/or reviewing basic banking transactions, and the fundamental banking terms, products, and services offered by Independent Bank. This position is similar to a traditional “bank teller” role with self-guided growth opportunities. Assist clients with transaction services and provide solutions in a friendly and efficient manner. Deliver financial solutions to clients utilizing the Independent Bank products and services. Gain an understanding of the basic framework of Independent Bank accounts. Become skilled with regards to conducting different types of transactions for clients. Utilize all available technology to perform daily tasks. Client Service Associate 2 As a Client Service Associate 2 (CSA2), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will continue to grow the knowledge, skills and abilities necessary to better service Independent Bank clients and offer appropriate products, services and solutions. This position is similar to a traditional “bank teller” role with self-guided growth opportunities. Assist clients with transaction services and provide solutions in a friendly and efficient manner and with credibility. Strengthen your understanding of the basic framework of Independent Bank business accounts. Become proficient with regards to conducting different types of transactions for clients. Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation. Begin to recognize opportunities to deliver financial solutions, and meet client needs, with Independent Bank products and services. Identify client referral opportunities to appropriate team members. 1+ years of community banking experience. Develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships. Ability to have meaningful financial conversations with clients during all interactions. Maintain ongoing communication with clients following internal processes and procedures. Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings. Client Service Specialist As a Client Service Specialist (CSS), you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired from previous banking and customer service roles to better serve Independent Bank clients and offer appropriate products, services and solutions. This position is similar to the traditional “lead teller” or “personal banker” role with self-guided growth opportunities. Assist clients with transaction services and provide solutions in a friendly and efficient manner. Exemplify professional knowledge on the framework of Independent Bank business accounts. Recognize opportunities to meet client needs with Independent Bank products and services, as well as offering appropriate solutions. Identify client referral opportunities to appropriate team members. Take consumer loan applications in response to client inquiries. Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers. Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation. Advanced proficiency with Independent Bank products and services. Accountable for participating in IB Edge Sales Management routines such as roadmaps and check-ins. 2+ years of community banking experience or high level customer service and cash handling experience. Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships. Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations. Maintain ongoing communication with clients following internal processes and procedures. Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings. Client Service Expert As a Client Service Expert (CSE) you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired in previous positions and will serve as a mentor and instructor for other team members in advancing their skills. This position is a step above a traditional, more experienced “lead teller” or “personal banker” role with self-guided growth opportunities. Assist clients with transaction services and provide solutions in a friendly and efficient manner. Exemplify professional knowledge on the framework of Independent Bank business accounts. Demonstrated ability to make personal connections, engage and educate clients, ask open-ended questions, and listen in order to establish trust and build lasting relationships. Take consumer loan applications in response to client inquiries, as well as originate and close consumer loans. Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers. Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation. Advanced proficiency with Independent Bank products and services. Accountable for preparation of, and participation in, IB Edge Sales Management routines. Possess the drive, initiative and knowledge to provide financial options for clients using a consultative approach. Partner with specialists (Financial Advisors, Mortgage Originators, Commercial Lenders, etc.) to connect clients with experts who can assist with specialized needs. 3+ years of community banking experience NMLS registration under the SAFE Act of 2008. Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships. Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations. Maintain ongoing communication with clients following internal processes and procedures. Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings. Seek out leadership opportunities and develop skills necessary to be a successful leader such as coaching, having difficult conversations, community involvement and change management. Why You Should Apply: Competitive hourly pay and great benefits. Accommodating and flexible paid time off. A knowledgeable, goal-driven, and exciting team of colleagues. Numerous advancement opportunities with structured, personalized career paths and mentoring. Exposure to different areas of banking and the ability to work with leaders within the industry. Extensive training on all areas and aspects of the banking field to help you reach your highest potential. Community-focused events and volunteer opportunities. What We're Looking For: High school diploma or equivalent education is required. Outstanding client service skills. Cash handling experience is preferred, but it is not required as we provide ample training. The ability to adapt and adjust to new ideas, processes, workflows, and systems. Ability to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus. Excellent interpersonal, presentation, and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette, and the ability to work cohesively as part of a team. A strong desire to be a part of the Independent Bank family while contributing to our growth and success. This is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team!

Be Proud. Be You. Be Independent! Are you an experienced Customer Service professional in the Financial Services industry, perhaps with Wealth Management experience or Licensing, looking to advance in your career? If so, we need you! At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. About the Job: Join Independent Bank as a Wealth Management Sales Assistant reporting to the Wealth Management Program Manager. You'll help run our Independent Financial & Insurance Services call center, delivering exceptional service to brokerage customers and acting as an internal sales associate for seven investment reps and licensed platform bankers. Other duties as assigned, with potential for future full-time advancement. Licensing is desirable, but not required. Be part of our mission of inspiring financial independence today, with tomorrow in mind. Why You Should Apply: * Comprehensive total rewards package. * A knowledgeable, goal-driven, and exciting team of colleagues. * Exposure to different areas of banking and the ability to work with leaders within the industry. * Community-focused events and volunteer opportunities. What You Will Do: Sales Assistant - Approx. 30% * Database entry. * Updates customers files. * Types envelopes, photocopies, faxes, and performs other clerical duties as needed. * Generates referral reports. * Initiates and follow through direct mailing programs. * Branch marketing. Clerical - Approx. 70% * Schedules appointments for Broker. * Provides follow up on incoming referrals. * Processes new business. * Answer phones/customer questions. * Support Investment Executives * Performs other related duties as assigned. Knowledge, Skills, and Abilities: * High School Diploma required, College degree preferred. Will consider a combination of education and experience. * Investment sales experience in a bank or financial services industry strongly preferred. * Series 6, 7, and 66 licenses, life and disability insurance licenses strongly preferred (there may be opportunities to obtain applicable license(s) upon hire). * Strong organizational skills required. * 2+ years of strong customer service skills and clerical experience required. * Excellent interpersonal, verbal, and written communication skills are required. * Personal Computer skills required, preferably Microsoft Office (specifically Excel and Word). Be Proud. Be YOU. Be Independent!

Provides effective management, of assigned branch office(s) to meet established performance objectives with regard to branch profitability and oversees all CSR related functions as well as CSR staff management. Implements policy, ensures proper security controls, assures conformance with compliance, and has total knowledge of products, services, policies, procedures and systems, practices excellent customer service skills and exercises managerial authority as a team leader. May have lending authority / goals. Calls on and corresponds with local businesses to generate loan and deposit business. Essential Duties and Responsibilities Included but are not limited to: * Manages a team responsible for the daily deposit functions within the branch. * Maintains and ensures the optimal departmental workflow to achieve corporate and departmental goals. Prepares work schedules and assigns duties to personnel to ensure efficient operation of the branch. * Conducts staff meetings of department personnel, or confers with subordinate personnel to discuss departmental problems, regulatory updates, or to explain procedural changes or practices. * Develops CSR staff and ensures that the team's service behaviors contribute to the bank's overall success. * Re-engineers CSR tasks to maximize efficiencies and manages workflow capacity for effective utilization of resources. * Monitors areas of responsibility and implements effective goals and tools to measure success for driving the team effectively. * Identifies and addresses systemic issues and takes the appropriate actions to remedy exceptions. * Supports efforts to increase revenue, manages expenses and initiates cost reduction programs. * Stays abreast of industry trends by attending seminars, training sessions and workshops as necessary to develop and ensure compliance with banking regulations, federal and state regulations, and standards for financial institutions. * Ensures that the front line is functioning as efficiently as possible, and the operational procedures are streamlined and efficient. * Communicates business and departmental objectives to the team ensuring they remain well informed of business activities and of their required contributions to goals. * Establishes standards, applicable goals and maintains accountability. * Develops an effective network of communication within the CSR team and with key working departments to ensure shared knowledge and understanding of business activities. * * Depending on location and market demand, this Manager position will involve a variety of Treasury Support responsibilities. Key duties include providing support for online services and account management, with a focus on retaining and attracting Treasury Management clients. Managerial Responsibilities Included but not limited to: * Carries out management responsibilities in accordance with the organization's policies and procedures. * Appraises performance, rewards, and disciplines CSR staff, addresses and resolves complaints from customers. * Conducts interviewing of job applicants, hiring and termination decisions and coordinates the training and development of the CSR staff. * Manages employee time records and approval of paid time off. * Provides direction for career development. Other Functions 1. Familiar with and abides by all bank regulations including but not limited to BSA and OFAC. 2. Adhere and comply with all Bank Policies. 3. Other duties as assigned. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education/Certification/Licensing: * High School Diploma/GED required. * Advanced education in accounting, business administration or related field preferred. Experience: * Minimum requirement of 3 years banking or related experience required. * At least 1 year of prior supervisory/management experience required. Other Requirements: * Good understanding of the core banking system, Word, Excel, Outlook * Good understanding of bank policies and procedures. * Ability to identify priorities and meet deadlines. * Ability to multitask. * Requires team-building skills. * Excellent written, verbal, interpersonal, and problem-solving skills; ability to communicate effectively and project a professional image. * This position may require Saturday hours. Equipment Used * PC, laser printer, calculator, copy machine, fax machine, DL scanner, check encoder, mobile devices such as iPad and iPhone or similar. Software Used * Word, Excel, PowerPoint, Publisher, Adobe Reader, Core Banking System, Outlook, Horizon XE, FIS Image Centre, BAI Learning & Development and various other financial institution platform systems. Physical Demands While performing the duties of this job, the employee is frequently required to work in front of a computer for extended periods of hours; use hands to finger, handle, or feel and talk or hear. Must be able to travel from location to location throughout the office and to other bank offices, clients, and outside meetings. The employee is occasionally required to reach with hands and arms; stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. In-person work is required however telework exceptions may be applicable. Regular and prompt attendance is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office setting with low to moderate noise level work environment; and, at times in various other environments of the clients they meet with. Equal Employment Opportunity & ADA Compliance: Commercial Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Equal employment opportunity applies to all terms and conditions of employment including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To ensure equal employment opportunities to qualified individuals with a disability, Commercial Bank will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the organization would result. We support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity by taking positive steps to eliminate barriers that may exist in hiring and in employment practices. Discrimination of any type will not be tolerated.

Job Description Be Proud. Be You. Be Independent! Are you an experienced Commercial Banker with formal Credit training looking to advance in your career? If so, we need you! At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. About the Job: Join Independent Bank as a Commercial Banker to originate and service secured commercial loans - with a focus on Commercial & Industrial (C&I) and Commercial Real Estate (CRE) lending - and help advance our mission of inspiring financial independence today with tomorrow in mind! This role offers immediate production opportunities, including the chance to assume part of an existing portfolio and step into established client relationships. Why You Should Apply: Comprehensive total rewards package. A knowledgeable, goal-driven, and exciting team of colleagues. Exposure to different areas of banking and the ability to work with leaders within the industry. Community-focused events and volunteer opportunities. What You Will Do: Establishes relationships and generates business from new and existing customers. Cross-sells other products and services and generates fee income for the bank. Interview applicants regarding financing information. Maintain productive relationships between the branches, mortgage loan officers, and the commercial loan department. Build a solid relationship between the current customer base and Independent Bank. Cross-sell bank products and services to new and existing customers. Exercise sound judgment and assertiveness in addressing complex problems and concerns. Makes decisions on loans and terms within approved limits. Monitors existing portfolio to ensure compliance with loan agreement terms and financial trends/developments. Target and establish new customers within the market by participating in various community/professional activities. Utilize the branch network to solicit new business while identifying existing customers with larger lending needs. Ensure all documentation gets to the loan file. Ensure fee production for the bank by cross selling cash management services, investment services, and commercial loan fees. Monitor and reduce the delinquency average for commercial loans. Provides customer service and loan structuring training to junior lending staff. Performs other related duties as assigned. Knowledge, Skills, and Abilities: Bachelor's degree in Finance preferred (or equivalent years of working experience). Formal credit training preferred. Credit analysis and business development/lending experience required with 5+ years of commercial lending experience. Excellent interpersonal, presentation and communication skills. Aptitude for finance and have the ability to exercise sound judgment and business decisions. Strong business development skills. Personal Computer skills are also required, preferably Microsoft Office. Be Proud. Be YOU. Be Independent!

Job DescriptionBe You. Be Independent! Are you an experienced Mortgage Loan Officer, with proven networking and relationship-building skills, looking to take the next step in your career? If so, we need you! At Independent Bank we celebrate your unique self and empower you to make a difference. Guided by our core values of courage, drive, integrity, people focus and teamwork , we provide a supportive environment where you can thrive, grow your career and contribute meaningfully to shaping the financial future of our customers and communities; inspiring financial independence today, with tomorrow in mind. About the Job: Join Independent Bank as a Mortgage Loan Officer! We're seeking motivated individuals with a proven track record of success to help our customers achieve their home ownership dreams. Reporting to the Area Mortgage Sales Manager, you'll originate various residential mortgage loans and participate in business development initiatives within your local community. Embrace our mission of inspiring financial independence today, with tomorrow in mind by becoming a key player in transforming how our customers finance their homes. Apply now to be part of our driven and innovative team! Why You Should Apply: Competitive compensation package. A knowledgeable, goal-driven, and exciting team of colleagues. Exposure to different areas of banking and the ability to work with leaders within the industry. Community-focused events and volunteer opportunities. What You Will Do: Solicits residential mortgages through relationships built with realtors, builders, major employers, and community involvement. Provides service to customers and prospective customers seeking residential mortgages. Such service includes but is not limited to: Communicate and interview borrowers to determine the best programs available for the borrower's income, asset, and credit profile. Assist borrowers with the application process utilizing Blend and Encompass. Ensure necessary documentation is uploaded from the borrower to complete loan applications for submittal to underwriting. Price and lock interest rates and monitor lock expiration dates. Assist operations as needed during the process of the loan. Make appropriate introductions to other departments in the bank to offer borrowers other bank products, if applicable. Continually network to build relationships, attend functions, provide education and services to realtors, builders, and other partners in the community. Performs other related duties as assigned. What We're Looking For: High school diploma or equivalent education required. Bachelor's degree or equivalent years of working experience preferred. 3+ years of sales experience, originating real estate mortgage loans preferred. Excellent interpersonal, presentation, and communication skills. Proven networking and relationship-building skills. Be YOU. Be Independent!

Be Proud. Be You. Be Independent! Are you a Certified Public Accountant with knowledge in SEC Reporting Requirements looking to advance in your career? If so, we need you! At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. About the Job: Independent Bank is hiring a bold VP, Financial Reporting Manager to own external and internal reporting under U.S. GAAP, SEC rules, and banking regulations. Lead quarterly & annual SEC filings, maintain SOX 404 controls, coordinate internal/external audits, and help management communicate results to regulators, investors, and the Board. Must have public-company reporting experience and strong bank accounting, regulatory, and disclosure expertise; be detail-oriented and deadline-driven. Apply today and join us in our mission of inspiring financial independence today, with tomorrow in mind! Why You Should Apply: Comprehensive total rewards package. A knowledgeable, goal-driven, and exciting team of colleagues. Exposure to different areas of banking and the ability to work with leaders within the industry. Community-focused events and volunteer opportunities. What You Will Do: Prepare and review timely, accurate financial statements in accordance with GAAP. Lead preparation of Form 10-Q, 10-K, 8-K, and other SEC filings, including footnotes, MD&A, and XBRL. Prepare and maintain materials used in investor presentations, quarterly earnings releases, and other shareholder communications. Manage the drafting and review of the annual Proxy Statement. Facilitate the completion of the Annual report, working closely with Marketing to finalize design, layout, and publication. Coordinate with external auditors and legal counsel to ensure all filings are accurate, complete, and in compliance with applicable reporting requirements. Maintain disclosure controls and procedures consistent with SEC and SOX requirements. Monitor accounting standards (FASB, SEC, and regulatory) and assess impact on financial statements and disclosures. Oversee or assist with the preparation of quarterly Call Reports, FR Y-9C filings, and other regulatory submissions. Ensure consistency between SEC filings, regulatory reports, and internal financials. Assist with internal policy updates, accounting memos, and technical accounting assessments. Drive process improvements in reporting efficiency, data accuracy, and use of technology and automation. Supervise and develop financial reporting and accounting staff. Develop, implement, and maintain financial reporting processes and controls. Perform other duties as assigned. Knowledge, Skills, and Abilities: Bachelor's degree in Accounting or Finance required; Master's degree or MBA preferred. CPA, CFA or MBA. 5+ years of progressive accounting or financial reporting experience, including at least 2 years in a public company environment (preferably within banking or financial services) or at a public accounting firm. Previous leadership experience is preferred. Advanced technical knowledge of GAAP, SEC regulations, SOX, and bank regulatory reporting requirements. Strong familiarity with general ledger and financial reporting applications (Wdesk, Axiom, Prologue). Excellent interpersonal, presentation and communication skills. Be Proud. Be YOU. Be Independent!

Be Proud, Be You, Be Independent! Are you looking to progress your career as a banking professional? At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. We also recognize the importance of career growth, which is why we are proud to offer an exciting and fulfilling Career Path for all of our Retail Branch employees. Whether you're an experienced banking professional, or excited to begin a lucrative career in banking, our Career Path offers self-directed growth opportunities allowing for the freedom and flexibility to advance at your own pace. This Career Path covers everything from conducting financial transactions, to educating clients on products and services, building client rapport, and even originating client loans. Beginning as a Client Service Associate allows you to learn the basics about Independent Bank's culture, policies and procedures. From there, you will be equipped with all of the materials necessary to advance through the Career Path, at the rate that suits you, with the potential to earn more as you learn more! The following paragraphs explain the different levels of the Career Path, including the duties and responsibilities of each level. Please note, this position is a floating position requiring time spent at multiple branches throughout any given week. The branches required for this position are: Ionia Point Belding Carson City Saranac Portland Client Service Associate 1 As a Client Service Associate (CSA), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will focus on learning and/or reviewing basic banking transactions, and the fundamental banking terms, products, and services offered by Independent Bank. This position is similar to a traditional “bank teller” role with self-guided growth opportunities. Assist clients with transaction services and provide solutions in a friendly and efficient manner. Deliver financial solutions to clients utilizing the Independent Bank products and services. Gain an understanding of the basic framework of Independent Bank accounts. Become skilled with regards to conducting different types of transactions for clients. Utilize all available technology to perform daily tasks. Client Service Associate 2 As a Client Service Associate 2 (CSA2), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will continue to grow the knowledge, skills and abilities necessary to better service Independent Bank clients and offer appropriate products, services and solutions. This position is similar to a traditional “bank teller” role with self-guided growth opportunities. Assist clients with transaction services and provide solutions in a friendly and efficient manner and with credibility. Strengthen your understanding of the basic framework of Independent Bank business accounts. Become proficient with regards to conducting different types of transactions for clients. Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation. Begin to recognize opportunities to deliver financial solutions, and meet client needs, with Independent Bank products and services. Identify client referral opportunities to appropriate team members. 1+ years of community banking experience. Develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships. Ability to have meaningful financial conversations with clients during all interactions. Maintain ongoing communication with clients following internal processes and procedures. Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings. Client Service Specialist As a Client Service Specialist (CSS), you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired from previous banking and customer service roles to better serve Independent Bank clients and offer appropriate products, services and solutions. This position is similar to the traditional “lead teller” or “personal banker” role with self-guided growth opportunities. Assist clients with transaction services and provide solutions in a friendly and efficient manner. Exemplify professional knowledge on the framework of Independent Bank business accounts. Recognize opportunities to meet client needs with Independent Bank products and services, as well as offering appropriate solutions. Identify client referral opportunities to appropriate team members. Take consumer loan applications in response to client inquiries. Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers. Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation. Advanced proficiency with Independent Bank products and services. Accountable for participating in IB Edge Sales Management routines such as roadmaps and check-ins. 2+ years of community banking experience or high level customer service and cash handling experience. Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships. Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations. Maintain ongoing communication with clients following internal processes and procedures. Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings. Client Service Expert As a Client Service Expert (CSE) you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired in previous positions and will serve as a mentor and instructor for other team members in advancing their skills. This position is a step above a traditional, more experienced “lead teller” or “personal banker” role with self-guided growth opportunities. Assist clients with transaction services and provide solutions in a friendly and efficient manner. Exemplify professional knowledge on the framework of Independent Bank business accounts. Demonstrated ability to make personal connections, engage and educate clients, ask open-ended questions, and listen in order to establish trust and build lasting relationships. Take consumer loan applications in response to client inquiries, as well as originate and close consumer loans. Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers. Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation. Advanced proficiency with Independent Bank products and services. Accountable for preparation of, and participation in, IB Edge Sales Management routines. Possess the drive, initiative and knowledge to provide financial options for clients using a consultative approach. Partner with specialists (Financial Advisors, Mortgage Originators, Commercial Lenders, etc.) to connect clients with experts who can assist with specialized needs. 3+ years of community banking experience NMLS registration under the SAFE Act of 2008. Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships. Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations. Maintain ongoing communication with clients following internal processes and procedures. Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings. Seek out leadership opportunities and develop skills necessary to be a successful leader such as coaching, having difficult conversations, community involvement and change management. Why You Should Apply: Competitive hourly pay and great benefits. Accommodating and flexible paid time off. A knowledgeable, goal-driven, and exciting team of colleagues. Numerous advancement opportunities with structured, personalized career paths and mentoring. Exposure to different areas of banking and the ability to work with leaders within the industry. Extensive training on all areas and aspects of the banking field to help you reach your highest potential. Community-focused events and volunteer opportunities. What We're Looking For: High school diploma or equivalent education is required. Outstanding client service skills. Cash handling experience is preferred, but it is not required as we provide ample training. The ability to adapt and adjust to new ideas, processes, workflows, and systems. Ability to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus. Excellent interpersonal, presentation, and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette, and the ability to work cohesively as part of a team. A strong desire to be a part of the Independent Bank family while contributing to our growth and success. This is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team!

Be Proud. Be You. Be Independent! Are you an experienced Commercial Banker with formal Credit training looking to advance in your career? If so, we need you! At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. About the Job: Join Independent Bank as a Commercial Banker to originate and service secured commercial loans - with a focus on Commercial & Industrial (C&I) and Commercial Real Estate (CRE) lending - and help advance our mission of inspiring financial independence today with tomorrow in mind! This role offers immediate production opportunities, including the chance to assume part of an existing portfolio and step into established client relationships. Why You Should Apply: Comprehensive total rewards package. A knowledgeable, goal-driven, and exciting team of colleagues. Exposure to different areas of banking and the ability to work with leaders within the industry. Community-focused events and volunteer opportunities. What You Will Do: Establishes relationships and generates business from new and existing customers. Cross-sells other products and services and generates fee income for the bank. Interview applicants regarding financing information. Maintain productive relationships between the branches, mortgage loan officers, and the commercial loan department. Build a solid relationship between the current customer base and Independent Bank. Cross-sell bank products and services to new and existing customers. Exercise sound judgment and assertiveness in addressing complex problems and concerns. Makes decisions on loans and terms within approved limits. Monitors existing portfolio to ensure compliance with loan agreement terms and financial trends/developments. Target and establish new customers within the market by participating in various community/professional activities. Utilize the branch network to solicit new business while identifying existing customers with larger lending needs. Ensure all documentation gets to the loan file. Ensure fee production for the bank by cross selling cash management services, investment services, and commercial loan fees. Monitor and reduce the delinquency average for commercial loans. Provides customer service and loan structuring training to junior lending staff. Performs other related duties as assigned. Knowledge, Skills, and Abilities: Bachelor's degree in Finance preferred (or equivalent years of working experience). Formal credit training preferred. Credit analysis and business development/lending experience required with 5+ years of commercial lending experience. Excellent interpersonal, presentation and communication skills. Aptitude for finance and have the ability to exercise sound judgment and business decisions. Strong business development skills. Personal Computer skills are also required, preferably Microsoft Office. Be Proud. Be YOU. Be Independent!

Be Proud, Be You, Be Independent! Are you looking to progress your career as a banking professional? At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. We also recognize the importance of career growth, which is why we are proud to offer an exciting and fulfilling Career Path for all of our Retail Branch employees. Whether you're an experienced banking professional, or excited to begin a lucrative career in banking, our Career Path offers self-directed growth opportunities allowing for the freedom and flexibility to advance at your own pace. This Career Path covers everything from conducting financial transactions, to educating clients on products and services, building client rapport, and even originating client loans. Beginning as a Client Service Associate allows you to learn the basics about Independent Bank's culture, policies and procedures. From there, you will be equipped with all of the materials necessary to advance through the Career Path, at the rate that suits you, with the potential to earn more as you learn more! The following paragraphs explain the different levels of the Career Path, including the duties and responsibilities of each level. Please note, this position is a floating position requiring time spent at multiple branches throughout any given week. The branches required for this position are: * Ionia Point * Belding * Carson City * Saranac * Portland Client Service Associate 1 As a Client Service Associate (CSA), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will focus on learning and/or reviewing basic banking transactions, and the fundamental banking terms, products, and services offered by Independent Bank. This position is similar to a traditional "bank teller" role with self-guided growth opportunities. * Assist clients with transaction services and provide solutions in a friendly and efficient manner. * Deliver financial solutions to clients utilizing the Independent Bank products and services. * Gain an understanding of the basic framework of Independent Bank accounts. * Become skilled with regards to conducting different types of transactions for clients. * Utilize all available technology to perform daily tasks. Client Service Associate 2 As a Client Service Associate 2 (CSA2), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will continue to grow the knowledge, skills and abilities necessary to better service Independent Bank clients and offer appropriate products, services and solutions. This position is similar to a traditional "bank teller" role with self-guided growth opportunities. * Assist clients with transaction services and provide solutions in a friendly and efficient manner and with credibility. * Strengthen your understanding of the basic framework of Independent Bank business accounts. * Become proficient with regards to conducting different types of transactions for clients. * Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation. * Begin to recognize opportunities to deliver financial solutions, and meet client needs, with Independent Bank products and services. * Identify client referral opportunities to appropriate team members. * 1+ years of community banking experience. * Develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships. * Ability to have meaningful financial conversations with clients during all interactions. * Maintain ongoing communication with clients following internal processes and procedures. * Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings. Client Service Specialist As a Client Service Specialist (CSS), you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired from previous banking and customer service roles to better serve Independent Bank clients and offer appropriate products, services and solutions. This position is similar to the traditional "lead teller" or "personal banker" role with self-guided growth opportunities. * Assist clients with transaction services and provide solutions in a friendly and efficient manner. * Exemplify professional knowledge on the framework of Independent Bank business accounts. * Recognize opportunities to meet client needs with Independent Bank products and services, as well as offering appropriate solutions. * Identify client referral opportunities to appropriate team members. * Take consumer loan applications in response to client inquiries. * Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers. * Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation. * Advanced proficiency with Independent Bank products and services. * Accountable for participating in IB Edge Sales Management routines such as roadmaps and check-ins. * 2+ years of community banking experience or high level customer service and cash handling experience. * Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships. * Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations. * Maintain ongoing communication with clients following internal processes and procedures. * Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings. Client Service Expert As a Client Service Expert (CSE) you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired in previous positions and will serve as a mentor and instructor for other team members in advancing their skills. This position is a step above a traditional, more experienced "lead teller" or "personal banker" role with self-guided growth opportunities. * Assist clients with transaction services and provide solutions in a friendly and efficient manner. * Exemplify professional knowledge on the framework of Independent Bank business accounts. * Demonstrated ability to make personal connections, engage and educate clients, ask open-ended questions, and listen in order to establish trust and build lasting relationships. * Take consumer loan applications in response to client inquiries, as well as originate and close consumer loans. * Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers. * Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation. * Advanced proficiency with Independent Bank products and services. * Accountable for preparation of, and participation in, IB Edge Sales Management routines. * Possess the drive, initiative and knowledge to provide financial options for clients using a consultative approach. * Partner with specialists (Financial Advisors, Mortgage Originators, Commercial Lenders, etc.) to connect clients with experts who can assist with specialized needs. * 3+ years of community banking experience * NMLS registration under the SAFE Act of 2008. * Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships. * Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations. * Maintain ongoing communication with clients following internal processes and procedures. * Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings. * Seek out leadership opportunities and develop skills necessary to be a successful leader such as coaching, having difficult conversations, community involvement and change management. Why You Should Apply: * Competitive hourly pay and great benefits. * Accommodating and flexible paid time off. * A knowledgeable, goal-driven, and exciting team of colleagues. * Numerous advancement opportunities with structured, personalized career paths and mentoring. * Exposure to different areas of banking and the ability to work with leaders within the industry. * Extensive training on all areas and aspects of the banking field to help you reach your highest potential. * Community-focused events and volunteer opportunities. What We're Looking For: * High school diploma or equivalent education is required. * Outstanding client service skills. * Cash handling experience is preferred, but it is not required as we provide ample training. * The ability to adapt and adjust to new ideas, processes, workflows, and systems. * Ability to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus. * Excellent interpersonal, presentation, and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette, and the ability to work cohesively as part of a team. * A strong desire to be a part of the Independent Bank family while contributing to our growth and success. This is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team!

Job DescriptionBe You. Be Independent! Are you an experienced Mortgage Loan Officer, with proven networking and relationship-building skills, looking to take the next step in your career? If so, we need you! At Independent Bank we celebrate your unique self and empower you to make a difference. Guided by our core values of courage, drive, integrity, people focus and teamwork , we provide a supportive environment where you can thrive, grow your career and contribute meaningfully to shaping the financial future of our customers and communities; inspiring financial independence today, with tomorrow in mind. About the Job: Join Independent Bank as a Mortgage Loan Officer! We're seeking motivated individuals with a proven track record of success to help our customers achieve their home ownership dreams. Reporting to the Area Mortgage Sales Manager, you'll originate various residential mortgage loans and participate in business development initiatives within your local community. Embrace our mission of inspiring financial independence today, with tomorrow in mind by becoming a key player in transforming how our customers finance their homes. Apply now to be part of our driven and innovative team! Why You Should Apply: Competitive compensation package. A knowledgeable, goal-driven, and exciting team of colleagues. Exposure to different areas of banking and the ability to work with leaders within the industry. Community-focused events and volunteer opportunities. What You Will Do: Solicits residential mortgages through relationships built with realtors, builders, major employers, and community involvement. Provides service to customers and prospective customers seeking residential mortgages. Such service includes but is not limited to: Communicate and interview borrowers to determine the best programs available for the borrower's income, asset, and credit profile. Assist borrowers with the application process utilizing Blend and Encompass. Ensure necessary documentation is uploaded from the borrower to complete loan applications for submittal to underwriting. Price and lock interest rates and monitor lock expiration dates. Assist operations as needed during the process of the loan. Make appropriate introductions to other departments in the bank to offer borrowers other bank products, if applicable. Continually network to build relationships, attend functions, provide education and services to realtors, builders, and other partners in the community. Performs other related duties as assigned. What We're Looking For: High school diploma or equivalent education required. Bachelor's degree or equivalent years of working experience preferred. 3+ years of sales experience, originating real estate mortgage loans preferred. Excellent interpersonal, presentation, and communication skills. Proven networking and relationship-building skills. Be YOU. Be Independent!

Be Proud, Be YOU, Be Independent! Are you an experienced Banking Professional looking to progress in your career? If so, we need you! At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. About the Job: The AVP Bank Manager is responsible for efficiently and effectively managing a full-service retail banking office, ensuring that all established policies and procedures are followed. This position will positively influences branch profitability by expanding and developing new personal and business banking relationships. Employee in this position will consistently deliver high quality customer service, develop customer base and grow branch portfolio in a cost effective manner. Why You Should Apply: Competitive compensation package. Accommodating and flexible paid time off. A knowledgeable, goal-driven, and exciting team of colleagues. Exposure to different areas of banking and the ability to work with leaders within the industry. Community-focused events and volunteer opportunities. What You Will Do: Manage employees, organize and direct activities, maximize branch profitability, provide high level of quality customer service and has overall daily operational responsibility for the performance of the office location. Participates in the selection, training and development of assigned staff; completes and conducts performance reviews; acts as final authority for basic issue resolution at office level. Oversees organization of branch sales, operations and service processes and procedures to maximize customer service and staff productivity and operational efficiencies. Ensures staff compliance with regulations, requirements and procedures; ensures staff follows operational and security policies and procedures. Develops and maintains profitable, multi-product relationships with individuals, small businesses and other organizations within their respective community. Calls on prospective and existing customers to develop professional relationships for the purpose of developing new business relationships. Initiates and/or collects customer loan applications; interviews loan applicants; forwards loan applications and appropriate supporting documentation for review. Works with Community Banker to establish, achieve and/or exceed branch performance and personal production goals; ensures that staff members meet or exceed established sales and CRA goals. Manages cost effectiveness of the branch; maximizes profitability. Supports the organizations Community Reinvestment Act (CRA) goals through business development efforts; educates branch staff in CRA requirements including documentation. Reviews, audits, modifies and/or prepares a variety of operational and financial reports and general correspondence within required timeframes. Participates in establishing and overseeing staff training and development plans; coaches employees daily/weekly as necessary. Receives and resolves routine customer issues and inquiries. Involves Community Banker when necessary. Performs other related duties as assigned. What We're Looking For: Associate's or Bachelor's degree or equivalent of working experience. 3+ years of sales experience, preferably in a retail banking environment. 2+ years of management experience, or 3+ years in a Team Leader or Assistant Manager position. Advanced knowledge of key banking operations and security policies, practices and procedures. Advanced knowledge of effective customer service methods and practices. Advanced ability to meet and/or exceed established sales, operational, business development calling, and CRA goals. Advanced ability to manage, coach, and lead others to achieve desired results. Advanced ability to provide solutions/resolution to a wide variety of customer service situations. Facilitate the introduction and delivery of integrated IB solutions with minimal support. The ability to be a subject matter expert through development and experience to mentor, to coach, and to teach coursework. Excellent interpersonal and communication skills and the ability to present to various group sizes. Strong sales skills in a retail environment. Adhere to all applicable regulatory compliance and personnel policies in the fulfillment of the specific duties of the position, including Bank Secrecy Act (BSA), Confidentiality, Information Security, and Ethical Standards. Completes all online compliance and regulatory courses. Be Bold. Be YOU. Be Independent!