The Bank, Inc. jobs - 8 jobs

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose The Head of Digital Transformation plays a pivotal role in advancing modernization and innovation throughout the Bank's operations. These individual spearheads process improvement initiatives, oversees automation projects, and leads the adoption of cutting-edge digital solutions. By serving as the primary link between business lines, operations, IT, and external vendors, the Digital Transformation Lead ensures seamless delivery of efficient, scalable, and customer-focused results. Responsibilities include identifying new opportunities for digital advancement, guiding cross-functional initiatives, and fostering a culture of continuous improvement within the organization. Position Responsibilities Strategy & Vision * Develop and regularly update a digital transformation roadmap in alignment with the Bank's strategic objectives. * Identify and propose opportunities to digitize workflows, minimize manual processes, and enhance the client experience. * Monitor industry trends, fintech innovations, and regulatory changes to recommend relevant digital solutions. Program & Project Leadership * Lead cross-functional teams in the design and implementation of digital initiatives, including automation, workflow redesign, robotic process automation (RPA), API integration, and cloud adoption. * Manage the scope, budget, timeline, and change management processes for all transformation projects. * Act as the main advocate for digital adoption, collaborating with business leaders and frontline staff to ensure successful implementation of new initiatives. Process Optimization * Conduct comprehensive business process reviews and root-cause analyses to uncover inefficiencies. * Collaborate with operations managers to standardize, automate, and streamline workflows. * Ensure solutions are sustainable, compliant, and fully integrated into existing systems. Collaboration & Stakeholder Engagement * Serve as the liaison among business units, operations, technology teams, and third-party vendors. * Facilitate workshops, product demonstrations, and feedback sessions to actively engage stakeholders at all organizational levels. * Provide consistent reporting on project status, risks, and business impact. Governance & Risk Management * Ensure all digital initiatives adhere to banking regulations, cybersecurity standards, and risk management frameworks. * Establish performance metrics and key performance indicators (KPIs) to evaluate the success of digital transformation efforts. * Support audit activities and contribute to risk assessments for digital projects. Success Measures * Timely and on-budget delivery of digital initiatives with measurable return on investment (ROI). * Reduction in manual effort and operational risk through successful automation and digitization. * High levels of adoption and satisfaction among business and operational teams. * Enhanced scalability, efficiency, and resilience within core banking operations. * Consistent alignment of digital projects with the Bank's long-term strategic objectives. Required Education and Experience * Bachelor's degree in Business, Information Systems, Finance, or a related field is required; an MBA or other advanced degree is preferred. * Minimum of 7 years in banking, consulting, or financial services, emphasizing operations, process improvement, or digital transformation. * Demonstrated success in leading cross-functional projects and delivering measurable business outcomes. * Familiarity with banking systems, RPA tools, APIs, and workflow management platforms. * High aptitude for problem solving. * Ability to connect business challenges to technical solutions. * Proven strong analytical and critical thinking skills, with extreme attention to detail. * Proven ability to translate business needs into technical requirements * Experience with creating and leading presentations to internal stakeholders. * Advanced Excel skills and experience. Preferred Education and Experience * Experience with process re-engineering, Lean Six Sigma, or automation is preferred. * Prior roles as a Product Owner, Business Analyst, or Systems Manager within a financial institution are strongly preferred. * Advanced Excel skills and experience. Qualifications and Skills * Strong leadership and stakeholder management skills * Excellent problem-solving and analytical abilities * Effective project management and organizational skills * Ability to translate business requirements into technology-based solutions * Outstanding communication skills with the capacity to influence at all levels * Strong understanding of commercial banking products and operations * Excellent communication and stakeholder management skills * Strong organizational abilities with the capacity to manage competing priorities * Familiarity with Agile methodology and tools (such as Jira or Azure DevOps) is an asset * Self-driven and detail-oriented approach * Ability to solve or escalate issues with sound judgment * Ability to work in cross-functional teams and build strong relationships Other * Ability to travel within a defined market area Compensation * Base Salary Range - $140,000 - $170,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description. Working Arrangements: This is a hybrid role expected to work in office Monday, Tuesday, Thursday, and Friday. This person can sit out of our Rockville headquarters. You will be able to work remotely on Wednesday. Why Join Us? * Join a growing company with a culture that fosters an entrepreneurial spirit * Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more? * Company Contributions to your 401k - Regardless of your contribution * Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more! * Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an affirmative action and equal opportunity employer.

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. Ensure a high level of customer satisfaction through the delivery of superior service. Conduct all tasks following established bank policies and procedures. Identify opportunities to cross-sell additional products and services to existing customers. Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services. Actively support all marketing campaigns. Participate in outbound calling activities. Position Responsibilities * Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. * Ensure a high level of customer satisfaction through the delivery of superior service. * Conduct all tasks following established bank policies and procedures. * Identify opportunities to cross-sell additional products and services to existing customers. * Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services. * Actively support all marketing campaigns. * Participate in outbound calling activities. Minimum Education and Experience * One year of college education or equivalent work experience * One year of experience in a cash handling position; preferably as a Teller in a Bank or Credit Union * Detail oriented * Commitment to the delivery of superior customer service * Ability to work successfully with a wide variety of people in a team environment * Ability to solve problems and use sound judgement * Strong interest in building a career in the Financial Services Industry * Willingness to work at other locations when necessary Technical Knowledge and Skills * Microsoft office software suite (Word and Excel) * Excellent oral and written communication skills. Compensation * Base Salary Range: $18.39 - $24.03 hourly. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description. * Additional Compensation: This role will include a yearly annual target bonus based on individual performance Working Arrangements * This role is expected to work in office Monday through Friday at assigned work location. Why Join Us? * Join a growing company with a culture that fosters an entrepreneurial spirit * Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more! * Company Contributions to your 401k - Regardless of your contribution * Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more! * Generous Paid Time Off and Paid Holidays. Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose The Infrastructure Engineer is a hands-on role responsible for the installation, configuration and maintenance of network hardware and software, such as virtual servers and software applications, operating systems and securing mobile devices, across the bank. This position is also responsible for assisting the service desk team with maintaining assets and assisting with daily tasks. Position Responsibilities * Maintain systems by keeping all systems patched and managing software deployments as necessary. * Handle day-to-day service desk escalations. * Working knowledge of AD, Microsoft 365, Azure Cloud and SaaS solutions. * Assist with implementing and monitoring local and remote network access. * Assist in evaluating and implementing new network software releases, patches, and third-party products. * Create new users accounts and provide required access to all the corporate services, data, and resources. Reset Passwords for main accounts. * Assist with maintaining production, testing, and other system environments. * Ensure adherence to escalation procedures. Respond to escalated, complex and high-end user issues promptly. * Assist with providing ongoing support and training of employees as well as new temps/interns as needed. * Document and maintain documentation on running systems and procedures. * Maintain security standards for all systems in consultation with the Info Sec team. * Participate in after-hours/weekend network support as needed. * Responsible for the software and technologies designed for operating and monitoring applications, data and services residing in the cloud, cloud services, and cloud environments. * Other responsibilities and duties, as assigned. Education and Experience Required: * A minimum of 3 years related customer service experience. * A minimum of 3 years of experience in the following: Microsoft Windows Platforms, Microsoft 365 and Microsoft Azure. * Bachelor's degree in business, CS, IT, or Business Administration; Or equivalent combination of education, skills, and experience. * Experience with network LAN or WAN technologies. * Experience with hypervisor technologies (specifically VMware vSphere). Preferred Skills and Qualifications * Excellent organizational, project planning, presentation, and time management skills with careful attention to detail. * Ability to manage daily operations of the function and prioritize work with minimal guidance. * Ability to work independently with minimal supervision and in a team setting, and across external and internal stakeholder groups. * Strong analytical, multitasking, and problem-solving capabilities. * ITIL Additional Details * Ability to travel to support the bank's locations as needed. * Ability to lift up to 40 lbs. * Must be able to work a flexible schedule, including after business hours; and periodically be on-call for after-hours support. Other Ability to travel within a defined market area. Compensation * Base Salary Range: $85,000 - $100,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as geographic location, relevant experience, skill set, education, and ability to meet qualifications within the job description. * Additional Compensation: This role will include a yearly annual target bonus based on individual performance. Working Arrangements: * This opportunity offers flexibility to work in a hybrid working environment within our Rockville, MD office. * Remote working arrangement may be an option for qualified applicants. Why Join Us? * Join a growing company with a culture that fosters an entrepreneurial spirit * Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more? * Company Contributions to your 401k - Regardless of your contribution * Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more! * Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an affirmative action and equal opportunity employer.

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. The Mortgage Servicing Specialist is responsible for managing the day-to-day servicing activities of mortgage loans, ensuring accuracy, compliance, and exceptional customer service. This role supports the full lifecycle of mortgage servicing, including payment processing, escrow administration, investor reporting, and resolution of borrower inquiries. The specialist will work closely with internal teams and external partners to maintain operational efficiency and regulatory compliance. Position Responsibilities * L Administration * Process and reconcile mortgage payments, payoffs, and adjustments accurately and timely. * Manage escrow accounts, including tax and insurance disbursements, annual analysis, and shortage/overage handling. * Monitor delinquent accounts and assist with collections or loss mitigation processes as needed. Customer Service * Respond to borrower inquiries regarding loan terms, payment history, escrow accounts, and payoff requests. * Provide clear, professional communication to resolve issues promptly and maintain positive customer relationships. Compliance & Reporting * Ensure adherence loan Servicing & federal, state, and investor guidelines (e.g., RESPA, CFPB, Fannie Mae/Freddie Mac requirements). * Prepare and submit accurate investor and regulatory reports within required timelines. * Maintain detailed records and documentation for audits and quality control reviews. * Partner closely with Compliance teams to execute regulatory requirements and ensure processes and procedures are continuously evolved to meet changes in regulatory standards. Operational Support * Collaborate with Loan Operations team members to improve processes and enhance efficiency. * Assist with system updates, testing, and implementation of new servicing technologies or workflows. Required Education and Experience * Bachelor's Degree+ in Business Studies, Finance, or Business Administration, or related field. * 3+ years of mortgage servicing or loan operations experience required. * Familiarity with mortgage regulations and investor guidelines. * Proven experience with payment processing, loan boarding, account maintenance, and customer service. * High aptitude for problem solving. * Strong attention to detail and organizational skills. * Excellent communication and problem-solving abilities. * Proficiency in mortgage servicing systems and Microsoft Office Suite. Preferred Education and Experience * 1+ years of supervisory or management experience preferred. * Experience with Fiserv Premier and Encompass strongly desired. * Experience with data analysis from SalesForce or similar CRM applications Qualifications and Skills * Customer-focused mindset with a commitment to service excellence. * Ability to work independently and collaboratively in a fast-paced environment. * High level of integrity and adherence to compliance standards. Compensation * Base Salary Range: $29.60 - $44.41 hourly. Final determination of where you are at in the salary range is based on numerous factors such as geographic location, relevant experience, skill set, education, and ability to meet qualifications within the job description. * Additional Compensation: This role will include a yearly annual target bonus based on individual performance. * Additional Details Must have the ability to travel locally for training as needed. Hybrid/In-Office - local DMV market Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an E-Verify, Affirmative Action and Equal Opportunity Employer.

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose The Knowledge Management Partner plays a critical role in building, scaling, and sustaining Capital Bank's enterprise learning and knowledge ecosystem. This role serves as both LMS Lead and Knowledge Management Strategist, ensuring information flows efficiently, learning experiences are consistent, and content remains accurate and up to date. Reporting to the VP of Learning and Development Manager, this partner leads the administration, and optimization of the Bank's Learning Management System (360Learning), while designing knowledge sharing frameworks that drive continuous learning, employee enablement, and operational efficiency across the organization. Position Responsibilities LMS Administration & Learning Ecosystem: * Serve as the primary administrator for 360Learning LMS and all associated learning tools. * Oversee user access, content uploads, permissions, governance, and analytics. * Build, support, and maintain learning paths, department onboarding journeys, and professional development tracks aligned with the Bank's competency framework. * Ensure the LMS remains brand compliant, intuitive and optimized for learner engagement. * Provide coaching and support to SME Authors on content creation and curation. * Monitor KPIs (engagement, completion, compliance, user experience) and deliver insights to L&D leadership. * Monitor search trends, content usage patterns, and learner feedback to improve knowledge accessibility. Knowledge Management Strategy & Execution: * Design and implement a bank-wide knowledge management strategy that captures, organizes, and disseminates bank knowledge. * Establish content governance, version control processes, review cycles, and SME ownership. * Partner with business units to ensure knowledge assets remain accurate, searchable, and updated. * Introduce and manage tools that support learning in the flow of work (searchable content, microlearning, performance support tools). Project & Change Management: * Support L&D projects across the bank, ensuring timelines, communications, and deliverables are met. * Provide clear communication, training, and documentation to support change initiatives. Onboarding & Training Delivery: * Develop and maintain onboarding and compliance learning journeys in 360Learning. * Ensure new hires and temps receive the correct compliance assignments. * Support the building out of expanded learning opportunities (career pathing, certification prep, talent readiness, AI-powered learning). Growth & Adaptability: * Bring forward innovative ideas to improve learning efficiency, engagement, and knowledge sharing. * Remain flexible and adaptive to evolving business needs, emerging technologies, and the growth of the L&D function. * Support the expansion of learning operations as the Bank matures (career pathing, certification prep, talent readiness, AI-powered learning enhancements). Minimum Education & Experience * 5+ years in Learning & Development, Knowledge Management, Learning Technologies, or similar roles. * Bachelor's degree in related field preferred. * Demonstrated expertise in LMS administration. * Experience with content creation tools (Articulate360, Canva, Camtasia, etc.). Technical Knowledge and Skills * Instructional design or change management experience a plus. * Strong analytical and reporting skills; ability to use data to drive decisions. * Ability to manage multiple stakeholders, priorities, and projects in a fast-paced environment. * Excellent communication, facilitation, and influence skills. * Experience in banking, financial services, or regulated environments preferred but not required. * Instructional design or change management experience a plus. Compensation * Base Salary Range: $80,000 - $110,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as geographic location, relevant experience, skill set, education, and ability to meet qualifications within the job description. * Additional Compensation: This role will include a yearly annual target bonus based on individual performance. Working Arrangements * This opportunity offers the flexibility to work in a hybrid working environment within our Rockville, MD headquarters. Why Join Us? * Join a growing company with a culture that fosters an entrepreneurial spirit * Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more? * Company Contributions to your 401k - Regardless of your contribution * Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more! * Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. The Lead Technology Support Engineer is responsible for overseeing the operations and performance of the IT service desk team within the Bank. This role involves managing the day-to-day activities of the service desk, ensuring efficient and effective resolution of technical issues, and delivering exceptional customer service to end users. The Lead Technology Support Engineer is also responsible for developing and implementing IT service desk strategies, policies, and procedures to enhance service delivery. Position Responsibilities * Team Management: * Lead and supervise the team of service desk support engineers, providing guidance, support, and coaching. * Set performance goals and conduct regular performance evaluations. * Foster a positive work environment that encourages collaboration and continuous improvement. * Manage resource allocation, workload distribution, and scheduling to ensure optimal service desk coverage. * Service Desk Operations: * Oversee the day-to-day operations of the service desk, ensuring timely response and resolution of IT issues. * Monitor service desk metrics and KPIs to evaluate performance and identify areas for improvement. * Coordinate with other IT teams to resolve complex technical issues and escalate problems when necessary. * Maintain knowledge base and documentation of common issues and solutions for efficient problem resolution. * Identify trends; Evaluate, recommend, and implement new technologies in support of business and IT objectives. * Customer Service: * Promote a customer-centric approach within the service desk team, focusing on delivering excellent customer service. * Ensure timely and effective communication with end users regarding the status and progress of their IT requests. * Handle escalations and customer complaints, working to resolve issues and provide satisfactory solutions. * Identify trends in user feedback and implement proactive measures to improve customer satisfaction. * Continuous Improvement: * Regularly assess service desk processes, tools, and technologies to identify opportunities for improvement. * Stay up-to-date with industry best practices and emerging trends in IT service management. * Implement service desk enhancements and initiatives to optimize efficiency and service quality. * Provide recommendations to senior management on service desk improvements, including staffing, training, and technology upgrades. * Reporting and Analysis: * Prepare and present regular reports on service desk performance, including ticket volumes, response times, and customer satisfaction. * Analyze data and metrics to identify patterns, trends, and areas requiring attention. * Use insights from data analysis to drive process improvements and operational efficiency. * Coordination of new employee onboarding including account creation and laptop imaging. * Assist with management and administer systems to track business assets. * Manage the hardware lifecycle to meet business requirements within budget. * Assist with and support the use of technology for conferences both physical and virtual. * Administer the service management systems. * Required to be on-call as needed for emergency situations. * Other responsibilities and duties, as assigned. Minimum Education & Experience Required * A minimum of 5 years' experience in related field. * A minimum of 3 years' managerial experience. * Bachelor's degree in Computer Science or related field; Or equivalent combination of education, skills, and experience. * Experience in infrastructure development or support including developing and managing to budgets. * Experience with LAN/WAN networks, Internet technologies such as DNS, system helpdesks, PC support functions and technology infrastructure operations. * Experience supporting or managing business critical processes and components, including Financial Systems, Microsoft Enterprise Applications, Active Directory, VoIP, and Disaster Recovery. * Experience implementing or using service desk management software tools to manage and provide accountability to the organization. * Experience with ITIL management best practices. * Experience with Azure, Office 365, network and system monitoring, VPN (client and site to site) Technical Knowledge and Skills * Ability to guide others in resolving complex issues of significance to the organization. * Exceptional organizational, project planning, and time management skills. * Ability to inform, educate and influence supervisors and employees to support technology goals and objectives. * Proven track record of developing and/or implementing standard service desk practices and procedures. * Ability to work independently with minimal supervision and in a team setting, and across external and internal stakeholder groups. * Excellent verbal and written communication skills; Strong attention to detail, with a keen focus on quality. * Strong analytical skills. * Comfort with multi-tasking. * Familiar with customer support and technology. Other * Ability to travel to various bank locations as needed. Compensation * Base Salary Range: $95,000 - $125,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description. * Additional Compensation: This role will include a yearly annual target bonus based on individual performance. Working Arrangements * This opportunity offers the flexibility to work in a hybrid working environment within our Rockville, MD office. Why Join Us? * Join a growing company with a culture that fosters an entrepreneurial spirit * Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more! * Company Contributions to your 401k - Regardless of your contribution * Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more! * Generous Paid Time Off and Paid Holidays. Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an affirmative action and equal opportunity employer. Capital Bank, N.A. is an Affirmative Action and Equal Opportunity Employer

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose The Head of Operations is a strategic leadership role responsible for overseeing the bank's operational functions while supporting the organization's digital transformation strategy. This individual will ensure operational excellence, regulatory compliance, and customer satisfaction while advancing innovation through digital platforms, automation, and data-driven solutions. The role requires a forward-thinking leader with deep banking expertise and the ability to align people, processes, and technology to achieve long-term business objectives. Position Responsibilities Operational Leadership * Oversee all core banking operations, including deposit and loan operations, payment processing, treasury services, and back-office functions. * Establish and monitor KPIs to ensure efficiency, accuracy, and compliance in day-to-day operations. * Collaborate with compliance, risk, and audit teams to ensure adherence to regulatory requirements and internal controls. * Drive continuous process improvement to reduce costs, improve turnaround times, and enhance client experience. Change Management & Leadership * Build and lead cross-functional teams to deliver large-scale operational and digital initiatives. * Act as a change champion, ensuring smooth adoption of new technologies and processes across the bank. * Mentor and develop staff, fostering professional growth and preparing future leaders in both operations and digital strategy. * Manages performance of the team and conducts performance reviews within the processes of the Bank. Strategic Planning & Execution * Partner with executive leadership to align operational and digital initiatives with overall business strategy. * Develop budgets, forecasts, and resource plans to support operational and digital transformation objectives. * Provide regular updates to the executive team and Board of Directors on progress, risks, and opportunities. Education and Experience Required: * Bachelor's degree in Business Administration, Finance, Information Technology, or related field required; MBA or equivalent preferred. * 10+ years of progressive experience in banking operations, with at least 5 years in a senior leadership role. * Demonstrated success leading digital transformation initiatives within a financial institution. * Strong knowledge of banking regulations, risk management, and compliance requirements. * Proven track record of leading process improvement, technology integration, and organizational change. * Strategic thinker with the ability to translate vision into actionable plans. * Strong leadership and team-building skills; able to influence and inspire at all levels. * Excellent communication, presentation, and stakeholder management skills. * Deep understanding of core banking systems, digital platforms, and emerging financial technologies. Technical Knowledge and Skills Microsoft office software suite (Word, Excel, PowerPoint, etc); excellent oral and written communication skills. Has the following knowledge: * Advanced credit underwriting and financial acumen. * Experienced in the fundamentals of change management. * Expert understanding of Bank financials. * Project Management Compensation * Base Salary Range: $175,000 - $225,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description. * Additional Compensation: This role will include a yearly annual target bonus based on individual performance. * Working Arrangements * This opportunity offers the flexibility to work in a hybrid working environment within our Rockville, MD office. Why Join Us? * Join a growing company with a culture that fosters an entrepreneurial spirit * Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more! * Company Contributions to your 401k - Regardless of your contribution * Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more! * Generous Paid Time Off and Paid Holidays. Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an affirmative action and equal opportunity employer.