The Bank, Inc. jobs in Rockville, MD - 7 jobs

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose The Accounts Payable (A/P) Specialist is responsible for all day-to-day activities related to payment of outstanding amounts to vendors and employee expense reimbursements. This position, at times, may be involved in certain aspects of special projects including A/P system related software upgrades and implementation. Position Responsibilities * Receives and verifies expense reports; reconciles expense and other financial reports with account balances and other office records. * Facilitates payment of vendors, which may include verification of federal ID numbers and resolving discrepancies. * Reviews vendor statements for accuracy and researches discrepancies as needed for resolution. * Assists the Accounts Payable Supervisor with the processing of corporate credit card expenses. * Manages the A/P database and is responsible for keeping vendor data up-to-date within the system and as directed. * Works with the Accounts Payable Supervisor and Assistant Controller to ensure all policies and procedures related to the A/P function are updated as needed. * Assists with documentation retrieval for audit requests. * Responsible for processing daily mail (USPS) received in the Accounting Department and disbursing as needed. * May assist with other A/P or accounting duties. Minimum Education & Experience * 3+ Years previous accounting experience related to Accounts Payable * General understanding of accounting principles * Excellent organizational skills & attention to detail * Ability to multi task and perform in a deadline driven environment Technical Knowledge and Skills * Microsoft office software suite (Word, Excel, PowerPoint, etc); excellent oral and written communication skills. * Knowledge of A/P workflow systems, FISERV/Prologue experience preferred, but not required * Ability to perform mathematical calculations. * Clear and concise written and verbal communication. * Strong organizational and time management skills Other * Ability to travel as needed. Compensation * Base Salary Range: $25.91 - 32.38 hourly. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description. * Additional Compensation: This role will include a yearly annual target bonus based on individual performance. Why Join Us? * Join a growing company with a culture that fosters an entrepreneurial spirit * Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more! * Company Contributions to your 401k - Regardless of your contribution * Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more! * Generous Paid Time Off and Paid Holidays. Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an affirmative action and equal opportunity employer.

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose The Loan Operations Data & Compliance Analyst plays a vital role in ensuring the accuracy, completeness, and timely submission of all regulatory loan data and related reporting. This position is responsible for managing requirements associated with the Home Mortgage Disclosure Act (HMDA), Community Reinvestment Act (CRA), Federal Home Loan Bank (FHLBank), and other federal or investor coding standards. This role manages data validation, reconciliation, and reporting activities to guarantee that regulatory submissions are both accurate and timely, supporting the Bank's compliance with requirements set forth by the CFPB, OCC, and FFIEC. This position also supports the Bank's FHLBank of Atlanta collateral reporting process by maintaining accurate pledged loan data and preparing quarterly QCR submissions, ensuring investor reporting is accurate and timely. Serving as a key liaison, this role bridges Loan Operations, Compliance, and other departments to maintain data integrity and regulatory preparedness throughout the loan lifecycle. Position Responsibilities * Oversee the HMDA, CRA, and community development lending data processes within Loan Operations, managing the workflow from origination through to submission. * Oversee the collection, validation, and reporting of HMDA and CRA data within loan origination and core systems. * Maintain compliance with FHLBank data reporting requirements, including the preparation and submission of quarterly QCR reports and related audit materials. * Ensure the accurate regulatory coding of all loans-including details such as purpose, collateral, property type, lien status, and geography-to align with federal and state guidelines. * Conduct data integrity reviews, perform field mapping, and execute edit check testing across core systems, loan origination systems (LOS), and data warehouses. * Maintain accurate geocoding, tract, and MSA data for all loan records. * Support the timely and accurate submission of quarterly and annual HMDA and Loan Application Registers (LARs), and community development lending. * Coordinate with Treasury and Finance to prepare and submit Quarterly Collateral Reports (QCRs) to FHLBank of Atlanta. * Validate pledge loan balances, collateral eligibility, and loan-level data integrity prior to submission. * Maintain internal QCR reconciliation files between the core system and FHLB reporting templates. * Identify and resolve discrepancies in loan eligibility, lien status, or collateral coding. * Partner with internal teams to ensure pledged loan data aligns with FHLBank guidelines and collateral agreements. * Develop and maintain internal dashboards and exception reports to monitor data quality and submission readiness. * Collaborate with Compliance to interpret new or updated regulatory requirements and implement the necessary operational or system changes. * Work closely with Loan Operations, Loan Servicing, and Commercial Lending teams to monitor data quality, resolve discrepancies, and support accurate regulatory reporting. * Lead or assist with regular data audits, including pre-submission validation, post-submission reviews, and exam preparation activities. * Develop and maintain procedures, workflows, and controls that promote consistency in data capture and reporting processes. * Support the implementation and testing of system enhancements that impact HMDA, CRA, and other regulatory data fields. * Produce monthly and quarterly management reports that summarize data integrity, identify exceptions, and highlight trends. * Identify and recommend improvements to systems or processes to enhance data accuracy and automation. * Partner with Compliance to ensure that policies, procedures, and training materials reflect current regulatory expectations. * Coordinate with Compliance to conduct training risk appropriate HMDA and CRA training workshops with relationship managers and loan officers. * Conduct training for fellow Loan Operations teammates to increase knowledge within the organization. * Participate in audit and examination preparation, ensuring complete documentation of all data collection and validation practices. * Act as a subject matter expert for federal loan coding requirements across all lending business lines. Required Education and Experience * Bachelor's degree in Business, Finance, or a related field; equivalent work experience may be considered. * Minimum five years of experience in Loan Operations, Loan Compliance, or Regulatory Reporting. * Comprehensive understanding of HMDA, CRA, and other federal lending regulations. * Demonstrated working knowledge of FFIEC filing requirements. * Experience with FHLBank collateral reporting or loan pledge processes preferred. * Proficiency in loan origination systems and data reporting tools; Fiserv Premier, Finastra products (LaserPro, Compliance Reporter), and/or Sageworks Abrigo strongly preferred. * Strong analytical skills and meticulous attention to detail, with a proven ability to identify and correct data anomalies. * Ability to define and document procedures effectively. * Excellent communication and collaboration skills, with demonstrated capability to work effectively across Operations, Compliance, and IT teams. * Intermediate to advanced proficiency in Excel and/or data analytics software. Qualifications and Skills * Regulatory and Analytical Expertise * Data Integrity and Quality Control * Cross-Department Collaboration * Process Documentation and Audit Readiness * Continuous Improvement Mindset Key Performance Indicators * Timeliness and accuracy of HMDA and CRA quarterly and annual submissions. * Accurate identification of CRA (small business) and qualified community development loans. * Ensure ongoing accuracy and completeness of HMDA/CRA Loan Application Registers (LARs) by conducting quarterly reviews of quality and validity edit checks, with documented validation results and corrective actions implemented within 30 days of issue identification. * Accuracy and timeliness of FHLBank QCR submissions and collateral data reconciliations. * Reduction in edit check exceptions and resubmission rates. * Quality and completeness of documentation. * Effective collaboration with Compliance and Operations leadership. Compensation * Base Salary Range: $44.10 - $66.16 hourly (Rockville, MD salary range). Final determination of where you are at in the salary range is based on numerous factors such as geographic location, relevant experience, skill set, education, and ability to meet qualifications within the job description. * We are hiring in: MD, DC, VA, PA, DE, NC, SC, FL, IN, IL. Candidates in other locations will receive the pay range tied to their specific area. * Additional Compensation: This role will include a yearly annual target bonus based on individual performance. Working Arrangements * This opportunity offers the flexibility to work in a hybrid working environment within our Rockville, MD office. * Open to considering candidates outside of the local area dependent on ability to meet all qualifications. Why Join Us? * Join a growing company with a culture that fosters an entrepreneurial spirit * Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more! * Company Contributions to your 401k - Regardless of your contribution * Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more! * Generous Paid Time Off and Paid Holidays. Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. The Lead Technology Support Engineer is responsible for overseeing the operations and performance of the IT service desk team within the Bank. This role involves managing the day-to-day activities of the service desk, ensuring efficient and effective resolution of technical issues, and delivering exceptional customer service to end users. The Lead Technology Support Engineer is also responsible for developing and implementing IT service desk strategies, policies, and procedures to enhance service delivery. Position Responsibilities * Team Management: * Lead and supervise the team of service desk support engineers, providing guidance, support, and coaching. * Set performance goals and conduct regular performance evaluations. * Foster a positive work environment that encourages collaboration and continuous improvement. * Manage resource allocation, workload distribution, and scheduling to ensure optimal service desk coverage. * Service Desk Operations: * Oversee the day-to-day operations of the service desk, ensuring timely response and resolution of IT issues. * Monitor service desk metrics and KPIs to evaluate performance and identify areas for improvement. * Coordinate with other IT teams to resolve complex technical issues and escalate problems when necessary. * Maintain knowledge base and documentation of common issues and solutions for efficient problem resolution. * Identify trends; Evaluate, recommend, and implement new technologies in support of business and IT objectives. * Customer Service: * Promote a customer-centric approach within the service desk team, focusing on delivering excellent customer service. * Ensure timely and effective communication with end users regarding the status and progress of their IT requests. * Handle escalations and customer complaints, working to resolve issues and provide satisfactory solutions. * Identify trends in user feedback and implement proactive measures to improve customer satisfaction. * Continuous Improvement: * Regularly assess service desk processes, tools, and technologies to identify opportunities for improvement. * Stay up-to-date with industry best practices and emerging trends in IT service management. * Implement service desk enhancements and initiatives to optimize efficiency and service quality. * Provide recommendations to senior management on service desk improvements, including staffing, training, and technology upgrades. * Reporting and Analysis: * Prepare and present regular reports on service desk performance, including ticket volumes, response times, and customer satisfaction. * Analyze data and metrics to identify patterns, trends, and areas requiring attention. * Use insights from data analysis to drive process improvements and operational efficiency. * Coordination of new employee onboarding including account creation and laptop imaging. * Assist with management and administer systems to track business assets. * Manage the hardware lifecycle to meet business requirements within budget. * Assist with and support the use of technology for conferences both physical and virtual. * Administer the service management systems. * Required to be on-call as needed for emergency situations. * Other responsibilities and duties, as assigned. Minimum Education & Experience Required * A minimum of 5 years' experience in related field. * A minimum of 3 years' managerial experience. * Bachelor's degree in Computer Science or related field; Or equivalent combination of education, skills, and experience. * Experience in infrastructure development or support including developing and managing to budgets. * Experience with LAN/WAN networks, Internet technologies such as DNS, system helpdesks, PC support functions and technology infrastructure operations. * Experience supporting or managing business critical processes and components, including Financial Systems, Microsoft Enterprise Applications, Active Directory, VoIP, and Disaster Recovery. * Experience implementing or using service desk management software tools to manage and provide accountability to the organization. * Experience with ITIL management best practices. * Experience with Azure, Office 365, network and system monitoring, VPN (client and site to site) Technical Knowledge and Skills * Ability to guide others in resolving complex issues of significance to the organization. * Exceptional organizational, project planning, and time management skills. * Ability to inform, educate and influence supervisors and employees to support technology goals and objectives. * Proven track record of developing and/or implementing standard service desk practices and procedures. * Ability to work independently with minimal supervision and in a team setting, and across external and internal stakeholder groups. * Excellent verbal and written communication skills; Strong attention to detail, with a keen focus on quality. * Strong analytical skills. * Comfort with multi-tasking. * Familiar with customer support and technology. Other * Ability to travel to various bank locations as needed. Compensation * Base Salary Range: $95,000 - $125,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description. * Additional Compensation: This role will include a yearly annual target bonus based on individual performance. Working Arrangements * This opportunity offers the flexibility to work in a hybrid working environment within our Rockville, MD office. Why Join Us? * Join a growing company with a culture that fosters an entrepreneurial spirit * Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more! * Company Contributions to your 401k - Regardless of your contribution * Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more! * Generous Paid Time Off and Paid Holidays. Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an affirmative action and equal opportunity employer. Capital Bank, N.A. is an Affirmative Action and Equal Opportunity Employer

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. Ensure a high level of customer satisfaction through the delivery of superior service. Conduct all tasks following established bank policies and procedures. Identify opportunities to cross-sell additional products and services to existing customers. Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services. Actively support all marketing campaigns. Participate in outbound calling activities. Position Responsibilities * Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. * Ensure a high level of customer satisfaction through the delivery of superior service. * Conduct all tasks following established bank policies and procedures. * Identify opportunities to cross-sell additional products and services to existing customers. * Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services. * Actively support all marketing campaigns. * Participate in outbound calling activities. Minimum Education and Experience * One year of college education or equivalent work experience * One year of experience in a cash handling position; preferably as a Teller in a Bank or Credit Union * Detail oriented * Commitment to the delivery of superior customer service * Ability to work successfully with a wide variety of people in a team environment * Ability to solve problems and use sound judgement * Strong interest in building a career in the Financial Services Industry * Willingness to work at other locations when necessary Technical Knowledge and Skills * Microsoft office software suite (Word and Excel) * Excellent oral and written communication skills. Compensation * Base Salary Range: $18.39 - $24.03 hourly. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description. * Additional Compensation: This role will include a yearly annual target bonus based on individual performance Working Arrangements * This role is expected to work in office Monday through Friday at assigned work location. Why Join Us? * Join a growing company with a culture that fosters an entrepreneurial spirit * Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more! * Company Contributions to your 401k - Regardless of your contribution * Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more! * Generous Paid Time Off and Paid Holidays. Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose The Knowledge Management Partner plays a critical role in building, scaling, and sustaining Capital Bank's enterprise learning and knowledge ecosystem. This role serves as both LMS Lead and Knowledge Management Strategist, ensuring information flows efficiently, learning experiences are consistent, and content remains accurate and up to date. Reporting to the VP of Learning and Development Manager, this partner leads the administration, and optimization of the Bank's Learning Management System (360Learning), while designing knowledge sharing frameworks that drive continuous learning, employee enablement, and operational efficiency across the organization. Position Responsibilities LMS Administration & Learning Ecosystem: * Serve as the primary administrator for 360Learning LMS and all associated learning tools. * Oversee user access, content uploads, permissions, governance, and analytics. * Build, support, and maintain learning paths, department onboarding journeys, and professional development tracks aligned with the Bank's competency framework. * Ensure the LMS remains brand compliant, intuitive and optimized for learner engagement. * Provide coaching and support to SME Authors on content creation and curation. * Monitor KPIs (engagement, completion, compliance, user experience) and deliver insights to L&D leadership. * Monitor search trends, content usage patterns, and learner feedback to improve knowledge accessibility. Knowledge Management Strategy & Execution: * Design and implement a bank-wide knowledge management strategy that captures, organizes, and disseminates bank knowledge. * Establish content governance, version control processes, review cycles, and SME ownership. * Partner with business units to ensure knowledge assets remain accurate, searchable, and updated. * Introduce and manage tools that support learning in the flow of work (searchable content, microlearning, performance support tools). Project & Change Management: * Support L&D projects across the bank, ensuring timelines, communications, and deliverables are met. * Provide clear communication, training, and documentation to support change initiatives. Onboarding & Training Delivery: * Develop and maintain onboarding and compliance learning journeys in 360Learning. * Ensure new hires and temps receive the correct compliance assignments. * Support the building out of expanded learning opportunities (career pathing, certification prep, talent readiness, AI-powered learning). Growth & Adaptability: * Bring forward innovative ideas to improve learning efficiency, engagement, and knowledge sharing. * Remain flexible and adaptive to evolving business needs, emerging technologies, and the growth of the L&D function. * Support the expansion of learning operations as the Bank matures (career pathing, certification prep, talent readiness, AI-powered learning enhancements). Minimum Education & Experience * 5+ years in Learning & Development, Knowledge Management, Learning Technologies, or similar roles. * Bachelor's degree in related field preferred. * Demonstrated expertise in LMS administration. * Experience with content creation tools (Articulate360, Canva, Camtasia, etc.). Technical Knowledge and Skills * Instructional design or change management experience a plus. * Strong analytical and reporting skills; ability to use data to drive decisions. * Ability to manage multiple stakeholders, priorities, and projects in a fast-paced environment. * Excellent communication, facilitation, and influence skills. * Experience in banking, financial services, or regulated environments preferred but not required. * Instructional design or change management experience a plus. Compensation * Base Salary Range: $80,000 - $110,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as geographic location, relevant experience, skill set, education, and ability to meet qualifications within the job description. * Additional Compensation: This role will include a yearly annual target bonus based on individual performance. Working Arrangements * This opportunity offers the flexibility to work in a hybrid working environment within our Rockville, MD headquarters. Why Join Us? * Join a growing company with a culture that fosters an entrepreneurial spirit * Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more? * Company Contributions to your 401k - Regardless of your contribution * Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more! * Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. The Mortgage Servicing Specialist is responsible for managing the day-to-day servicing activities of mortgage loans, ensuring accuracy, compliance, and exceptional customer service. This role supports the full lifecycle of mortgage servicing, including payment processing, escrow administration, investor reporting, and resolution of borrower inquiries. The specialist will work closely with internal teams and external partners to maintain operational efficiency and regulatory compliance. Position Responsibilities * L Administration * Process and reconcile mortgage payments, payoffs, and adjustments accurately and timely. * Manage escrow accounts, including tax and insurance disbursements, annual analysis, and shortage/overage handling. * Monitor delinquent accounts and assist with collections or loss mitigation processes as needed. Customer Service * Respond to borrower inquiries regarding loan terms, payment history, escrow accounts, and payoff requests. * Provide clear, professional communication to resolve issues promptly and maintain positive customer relationships. Compliance & Reporting * Ensure adherence loan Servicing & federal, state, and investor guidelines (e.g., RESPA, CFPB, Fannie Mae/Freddie Mac requirements). * Prepare and submit accurate investor and regulatory reports within required timelines. * Maintain detailed records and documentation for audits and quality control reviews. * Partner closely with Compliance teams to execute regulatory requirements and ensure processes and procedures are continuously evolved to meet changes in regulatory standards. Operational Support * Collaborate with Loan Operations team members to improve processes and enhance efficiency. * Assist with system updates, testing, and implementation of new servicing technologies or workflows. Required Education and Experience * Bachelor's Degree+ in Business Studies, Finance, or Business Administration, or related field. * 3+ years of mortgage servicing or loan operations experience required. * Familiarity with mortgage regulations and investor guidelines. * Proven experience with payment processing, loan boarding, account maintenance, and customer service. * High aptitude for problem solving. * Strong attention to detail and organizational skills. * Excellent communication and problem-solving abilities. * Proficiency in mortgage servicing systems and Microsoft Office Suite. Preferred Education and Experience * 1+ years of supervisory or management experience preferred. * Experience with Fiserv Premier and Encompass strongly desired. * Experience with data analysis from SalesForce or similar CRM applications Qualifications and Skills * Customer-focused mindset with a commitment to service excellence. * Ability to work independently and collaboratively in a fast-paced environment. * High level of integrity and adherence to compliance standards. Compensation * Base Salary Range: $29.60 - $44.41 hourly. Final determination of where you are at in the salary range is based on numerous factors such as geographic location, relevant experience, skill set, education, and ability to meet qualifications within the job description. * Additional Compensation: This role will include a yearly annual target bonus based on individual performance. * Additional Details Must have the ability to travel locally for training as needed. Hybrid/In-Office - local DMV market Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an E-Verify, Affirmative Action and Equal Opportunity Employer.