Group Manager jobs at BNY Mellon - 31 jobs

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Vice President, Client Operations to join our Conventional Trust Client Platform team. This role is located in Pittsburgh, PA. In this role, you'll make an impact in the following ways: Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices. Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes. Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes. Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills. Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement. Analyze client feedback and operational data to drive improvements and inform strategic decision-making. To be successful in this role, we're seeking the following: Bachelor's degree in business, Finance, or a related field. Advanced degree or professional certification preferred. 7-12 years of experience preferred. Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions. Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams. Proficiency in client service operations and a thorough understanding of industry regulations and standards. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Core Responsibilities Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures. Provides leadership and approvals for the adoption and or implementation of data analytics tools. Acts as a point of escalation for time sensitive and highly complex requests. Develops an enterprise-wide view of analytics capabilities; identifies gaps and proposes solutions. Leads team in consulting with business partners to help establish efficient analytics and business intelligence tools, frameworks, and capabilities. Educates business leaders about self-service tools and provides support for teams as they stand up internal functions. Builds, partners, and consults with senior management to deliver analytical insights on Vanguard's strategy and client base. Ensures crew on team are partnering effectively as consultants for business functions to deliver actionable insights and solutions. Balances data management strategy, governance, and quality to ensure consistency across teams. Participates in the development of the department budget, including the identification of technology investments and budget allocation to support these tools. Reviews expenses and ensures unit operates within budgetary guidelines. Keeps abreast of industry, market, and company trends. Ensures that Vanguard's use of analytics tools is scalable and sustainable. Serves as a leader of Vanguard's analytics community and contributes expertise. Represents Vanguard in external industry events and proactively forms external relationships to bring in new ideas, technology, and talents. Participates in special projects and performs other duties as assigned. Qualifications Minimum of eight years related work experience. Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. Preference Expertise and work experience in financial operations, workforce planning and management, risk and control, compliance, and process and quality management Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

To learn more about the role, please sign up for the info session on Thursday, October 30 from 3:30 - 4:30 PM EST via the sign-up page At Vanguard, we are modernizing our distribution ecosystem to deliver a more seamless, data-driven, and advisor-centric experience. As the Senior Manager, Head of Sales Process & Efficiency for our Financial Advisor Services (FAS) business, you will lead the transformation of our sales process-designing and optimizing our core sales disciplines that power one of the industry's most respected advisor sales forces. This role reports to the Head of Learning & Enablement and partners across product, technology, data, and operations to elevate the sales experience and drive efficiency at scale. What it Takes Architect Sales Process Excellence: Define and implement best-in-class sales processes that support advisor engagement, seller productivity, and strategic growth. Drive Efficiency & Experience: Lead initiatives to streamline workflows, reduce friction, and improve the day-to-day experience of internal and external wholesalers. Cross-Functional Partnership: Collaborate with IT, Data & Analytics, and other enterprise teams to align tools, platforms, and processes with the needs of the field. Sales Technology Strategy: Influence the roadmap for CRM, sales enablement platforms, and other productivity tools-ensuring they are intuitive, integrated, and impactful. Governance & Measurement: Establish clear metrics, governance structures, and feedback loops to continuously improve sales process effectiveness and field adoption. Summary We're looking for a strategic operator who understands the mechanics of high-performing sales organizations. You've led process transformation in asset management, wealth, or financial advisor services environments and know how to balance efficiency with experience. You bring a systems mindset, a collaborative spirit, and a passion for enabling sales teams to do their best work-through smarter processes, better tools, and aligned infrastructure. You Will Bring: 10+ years of leadership experience in sales operations, process design, distribution strategy, or field enablement. Proven success in optimizing sales processes for advisor-facing teams-including internal/external wholesalers, relationship managers, or platform sales professionals. Strong understanding of CRM strategy, sales technology, workflow design, and data-driven decision-making. Experience partnering across products, technology, and operations to deliver scalable solutions. Executive presence and change leadership capability, with a track record of driving adoption and alignment in complex environments. A commitment to continuous improvement and a deep respect for the seller's experience. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Group Directors provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. The Group Director is a senior service level position for a Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams who is responsible for helping to shape the vision of client service model and business management by defining clear roles and responsibilities for each team member and by overseeing daily business operations. This industry professional leads the development, implementation, and management of all elements of the team's client service model. DUTIES and RESPONSIBILITIES: * Cultivating relationships with business partners and colleagues internally and externally * Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships through an exceptional client experience * Plays a leadership role in assisting the FA/PWA/team in developing and delivering against their client service model, including preparing for regular meetings as well as tracking follow-ups * At the direction of the client and/or FA/PWA/team, preparing and reviewing various client reports or financial plans from firm-approved systems for existing or prospective clients * At the request of FA/PWA/team, participating in existing client and/or prospective client meetings, representing the service lens * Focusing with the FA/PWA/team and other business partners to optimize business practice efficiencies * Oversee team Support Professionals to ensure alignment on team priorities and business goals * Serve as a coordinator for business matters related to the team, ensuring that they are directed to the appropriate contact, addressed properly, efficiently and judiciously, and track progress until resolved * Works in conjunction with the Business Service Officer (BSO) to oversee such team responsibilities as interviewing Support Professional candidates for hire, training team members and offering input on staff performance * Oversees the development and implementation of strategies to execute Financial Advisor / Private Wealth Advisor business plans, which may include performance tracking and managing the support staff's monthly compensation • Works with the Market Business Service Officer and/or the Business Service Officer to promote and execute firm initiatives, projects, and remediations with team members * Manage team client communications strategy EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience * 10+ years of work experience in a field relevant to the position required * Advanced degree or professional certification or industry experience required * Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required * Willingness to obtain additional licenses and/or designations as required Knowledge/Skills * Strong leadership skills * Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts * Technically proficient and quick learner of new and updated platforms * Detail oriented with superior organizational skills and ability to prioritize * Expert knowledge of basic personal computer, MS Office (particularly MS Excel) and internet applications * Exceptional writing, interpersonal and client service skills * Strong time management skills * Team player with the ability to collaborate with others * Ability to work in a fast-paced, evolving environment * Adaptable and ability to multi-task * Goal oriented, self-motivated and results driven Reports to: * Business Service Officer and/or Market Business Service Officer WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Group Directors provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. The Group Director is a senior service level position for a Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams who is responsible for helping to shape the vision of client service model and business management by defining clear roles and responsibilities for each team member and by overseeing daily business operations. This industry professional leads the development, implementation, and management of all elements of the team's client service model. DUTIES and RESPONSIBILITIES: • Cultivating relationships with business partners and colleagues internally and externally • Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships through an exceptional client experience • Plays a leadership role in assisting the FA/PWA/team in developing and delivering against their client service model, including preparing for regular meetings as well as tracking follow-ups • At the direction of the client and/or FA/PWA/team, preparing and reviewing various client reports or financial plans from firm-approved systems for existing or prospective clients • At the request of FA/PWA/team, participating in existing client and/or prospective client meetings, representing the service lens • Focusing with the FA/PWA/team and other business partners to optimize business practice efficiencies • Oversee team Support Professionals to ensure alignment on team priorities and business goals • Serve as a coordinator for business matters related to the team, ensuring that they are directed to the appropriate contact, addressed properly, efficiently and judiciously, and track progress until resolved • Works in conjunction with the Business Service Officer (BSO) to oversee such team responsibilities as interviewing Support Professional candidates for hire, training team members and offering input on staff performance • Oversees the development and implementation of strategies to execute Financial Advisor / Private Wealth Advisor business plans, which may include performance tracking and managing the support staff's monthly compensation • Works with the Market Business Service Officer and/or the Business Service Officer to promote and execute firm initiatives, projects, and remediations with team members • Manage team client communications strategy EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience • 10+ years of work experience in a field relevant to the position required • Advanced degree or professional certification or industry experience required • Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required • Willingness to obtain additional licenses and/or designations as required Knowledge/Skills • Strong leadership skills • Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts • Technically proficient and quick learner of new and updated platforms • Detail oriented with superior organizational skills and ability to prioritize • Expert knowledge of basic personal computer, MS Office (particularly MS Excel) and internet applications • Exceptional writing, interpersonal and client service skills • Strong time management skills • Team player with the ability to collaborate with others • Ability to work in a fast-paced, evolving environment • Adaptable and ability to multi-task • Goal oriented, self-motivated and results driven Reports to: • Business Service Officer and/or Market Business Service Officer WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Provides technical expertise and oversees complex fraud analytics, and risk mitigation across the enterprise. Identifies, reports, and assists with the recommendation, development, implementation and monitoring of risk prevention and data programs. Core responsibilities Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures. Manages and leads projects and processes related to fraud analytics, reporting and planning, including governance frameworks, data structures, and deliverables. Reviews analytics and statistics knowledge to determine risk and recommend plans. Collects, analyzes, and communicates statistics related to daily fraud mitigation operations to leadership and other stakeholders. Analyzes and supports the delivery of products and reviews the validation of scalable analyses. Reviews products to ensure they meet stakeholders' needs. Builds and manages vendor relationships supporting the delivery of analytical capabilities. Ensures alignment between department or team deliverables and enterprise goals. Develops strategic relationships to understand business processes to develop risk mitigation processes. Leads the team as they bring structure to requests and translates requirements into an analytic approach. Provides team's recommendations to key business partners as needed. Develops understanding of industry trends. Advocates to ensure implementation of governance practices. Participates in special projects and performs other duties as assigned. Qualifications Minimum of five years related work experience. Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. Special Factors Sponsorship Vanguard is offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

What you'll do: Redesign or build new executive talent management frameworks and tools to support evolving business needs and enhance senior leader experience. Streamline and scale succession planning processes by ensuring clarity on needs, existing talent and capabilities and the steps to close gaps. Build and maintain strategic pipelines through internal and external talent market mapping. Design and implement executive assessments that integrate quantitative analytics with qualitative leadership insights to enable objective, insight-driven decisions for hiring, mobility and development actions. Engage with Senior HRBPs and business leaders to facilitate critical talent processes. Lead and develop a high-performing team fostering cross-functional collaboration across HR COE's, HRBPs, and business leaders. Partner closely with executive recruiters to ensure alignment across sourcing, assessment, and succession planning strategies. Partner closely with executive development leader and specialists to share insights, recommend evolution of development offers, and ensure effective deployment of succession plans. What it takes: Qualifications: Eight years related work experience, with at least three years of Talent Management experience. Supervisory experience preferred. Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. Competencies: Strategic thinking & application Stakeholder management Change management Leadership Prioritization Decision making & judgment Experiences: Experience designing and implementing talent programs and/or strategies. Led work in an HR (talent strategy/priorities) or business area in a complex, highly regulated or global organization. Contributed significantly to solving a critical business problem or delivering a large initiative from strategy to execution. Experience directly and indirectly leading across all levels (senior executives, peers, crew) in a cross functional environment. Nice to have: Used talent data and insights to inform workforce planning and succession strategies. Built or scaled talent assessment practices to inform talent selection and mobility decisions. Presented enterprise talent strategy and outcomes to executive leadership or governance bodies. Experience leveraging technology and AI in talent processes. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

We are looking for a Senior Manager, Fraud Policy & Governance to lead the development and execution of fraud governance and risk policy frameworks within Vanguard's Enterprise Risk Management function. This role serves as the first line of defense, ensuring robust controls, policies, and procedures are in place to prevent and detect internal and external fraud. Responsibilities include designing controls, ensuring control execution, partnering with controls testing teams to ensure ongoing effectiveness, maintaining fraud policies and procedures, training teams, and preparing for audits and risk assessments. In addition, in this role you will continue to build and lead a high-performing team, establish scalable governance structures, and partner globally with stakeholders. Responsibilities Hire, evaluate, and supervise crew. Provide guidance and training as necessary to develop crew. Set performance standards, review performance, and make informed compensation decisions in accordance with all applicable Human Resources policies and procedures. Develop and implement departmental goals. Plan and allocate resources to execute daily operations and departmental initiatives. Oversee the development and maintenance of operational fraud risk policies through data gathering, risk review, and analysis. Lead coordination with enterprise and divisional partners to ensure proper alignment to Vanguard's operational and strategic risk policies and framework. Advise and report on risk, control, and governance-related topics. Partner with other first line functions across the enterprise to ensure fraud governance and risk management is comprehensive and in line with industry-leading practices. Proactively identify, investigate, and recommend improvements to allow for improved risk identification and oversight. Provide support and guidance to drive short- and long-term objectives. Participate in special projects and perform other duties as assigned. Qualifications Minimum of eight years' related work experience. Supervisory experience preferred. Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. Experience in risk management, governance, or fraud prevention within financial services or regulated industries. Proven people leadership experience, including hiring, developing, and scaling teams. Expertise in policy development, control design, and risk assessment readiness. Ability to work in a global environment and manage cross-regional relationships. Professional certifications such as CISA, CRISC, CISSP, or equivalent preferred. Excellent communication and stakeholder management skills. Candidates must live within commuting distance of one of Vanguard's office hubs-Malvern, PA; Scottsdale, AZ; or Charlotte, NC-as this role operates in a hybrid work model. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

As Senior Manager, Technical Product Manager for Personal Investor, you will own the vision and roadmap for technical data products that power operational efficiency, advanced analytics, and AI-ready data driven capabilities across the organization. This high-impact role blends strategic leadership with hands-on data product ownership-defining and managing the lifecycle of governed, reusable data assets such as curated datasets, APIs, and data services, while ensuring interoperability to break down silos. You'll embed governance standards, metadata management, and lineage tracking into every product, driving continuous improvement in data quality through automation and monitoring frameworks. Your work will enable secure and compliant GenAI adoption by designing scalable architectures and implementing robust security controls that uphold privacy and regulatory requirements. Operating in a dynamic, fast-paced environment, you'll collaborate with technology, business, and risk teams to influence enterprise data strategy, architect systems and protocols for ethical AI use, and champion a culture of innovation and responsibility. This is a high-visibility opportunity to shape and safeguard the future of data-driven innovation, positioning Vanguard at the forefront of trusted AI and data modernization. Your leadership will accelerate enterprise-wide initiatives that deliver measurable business value and lasting impact-making this a unique chance to leave your mark on the future of finance and technology. Responsibilities: Oversees technical data product management activities for multiple technical products, or one strategic technical product, with cross-divisional impact. Drives the design and continuous improvement of the technical solution. Own the roadmap for multiple technical products or one strategic product with cross-divisional impact. Drive design, development, and continuous improvement of technical solutions using modern engineering practices (CI/CD, automated deployments). Apply qualitative and quantitative analysis to optimize user experience. Lead special projects and strategic initiatives that advance enterprise data capabilities. Drives the team's engineering practices in development, continuous integration, and automated deployment. Foster a culture of innovation, accountability, and continuous learning. Influences and collaborates with cross-functional teams to create best practices that drive significant change to the client experience. Ensures business outcomes are linked to business case drivers. Oversee messaging, communication, and customer outreach strategies for product launches. Promote consistent decision-making and alignment across internal and external stakeholders. Collaborate with engineering, UX, data, and business teams to establish best practices that enhance client experience. Ensure business outcomes are measurable and tied to strategic drivers. Act as a trusted advisor to senior leadership on product direction and prioritization. Define and analyze market trends to inform product features and implementation plans. Provides guidance and coaches technical product teams towards best practices and learnings. Oversees product teams' support of the messaging, communication, and customer outreach as necessary. Facilitates strong business support through working with team members to promote a consistent approach to decisions/impacts and client propositions. Drives connection across all appropriate internal and external stakeholders. Leads the planning, development and implementation of new technical products with cross-divisional impact. Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans. Influences and employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience. Participates in and influences ongoing business planning and departmental prioritization activities. Qualifications: Expertise in data product lifecycle management, agile methodologies, and modern engineering practices. Strong analytical, strategic thinking, and communication skills. Ability to influence at all levels and drive consensus in complex environments. Technical skills on cloud data platforms including SaaS offerings. Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred. Minimum of eight years related business experience. Three years of leading large cross-functional teams on major organizational projects preferred. Previous people-leadership experience a must. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

We are seeking a strategic and results-driven leader to join our team as a Risk Advanced Analytics Senior Manager. In this role, you will lead a team of advanced data analysts focused on driving initiatives that enhance advisor engagement, optimize distribution channels, and inform product development. Your team will manage a portfolio of strategic data projects involving data collection, validation, and the creation of reports, dashboards, and actionable insights. You will collaborate closely with senior stakeholders to deliver high-impact insights, support prioritization efforts, and maximize business value. Key Qualifications Proven leadership experience in managing high-performing analytics teams. Strong background in data analytics, preferably within the Risk domain. Demonstrated ability to generate actionable insights and drive strategic decision-making. Expertise in analytics journeys, experimentation, and data visualization tools. Exceptional communication skills with the ability to convey complex data insights clearly and concisely. Strong stakeholder management and executive presence, with a track record of influencing senior leaders. Ability to prioritize initiatives effectively and ensure optimal value delivery across projects. Core Responsibilities Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures. Oversees a team of advanced data analysts as they work with key stakeholders to understand business strategy, questions and goals. Provides sponsorship and subject-matter-expertise to ensure the successful completion of a portfolio of strategic data projects. Leads team of analysts as they and deliver presentations that translate analytic insights into tangible, actionable solutions for business partners to implement. Provides expert consulting to create recommendations that incorporate an understanding of both the business unit's operational goals and the analytics skills, tools, data and processes to achieve them. Presents findings to senior leadership. Collects, analyzes, and communicates statistics related to daily business operations. Uses findings to develop processes, procedures, and workflows to improve operational effectiveness. Develops and maintains strong internal and external relationships in order to manage cross-departmental and cross-divisional data projects and coordinates the resolution of operational problems and issues. Assists in developing short and long-term initiatives for department to align with business strategies. Participates in business planning activities and develops budgets to determine feasability and resource needs. Supports team's continuous development to advance their technical skillsets, and to stay informed of industry innovations in analytics and tools. Defines internal and/or external suite of products and custom and scalable analyses to meet stakeholders' needs for information and insights. Researches and applies industry best practices and market trends. Participates in special projects and performs other duties as assigned. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Key Responsibilities: Leadership & Strategy Define and execute the vision for end-user services, aligning with enterprise IT and business strategies. Lead and mentor technical support teams across Tier 1, Tier 2, and specialized roles (e.g., Incident Coordinators). Foster a culture of accountability, innovation, and customer-centricity. Operational Excellence Oversee daily operations of service desks, field support, and remote support teams to ensure SLAs, KPIs, and user satisfaction targets are met. Implement ITIL-based processes for incident, problem, and change management. Drive automation, self-service, and AI-powered support capabilities to improve efficiency and reduce ticket volumes. Technology & Solution Design Collaborate with engineering and architecture teams to design and implement workplace technology solutions (e.g., device management, collaboration tools, endpoint security). Ensure solutions are scalable, secure, and compliant with regulatory requirements (e.g., PII, GDPR, HIPAA). User Experience & Engagement Champion end-user experience by leveraging analytics, surveys, and feedback loops to identify pain points and opportunities for improvement. Lead initiatives to enhance digital dexterity and adoption of workplace tools. Governance & Compliance Establish and enforce standards, policies, and procedures for workplace technologies and support operations. Partner with InfoSec and Risk teams to ensure compliance with data protection and cybersecurity policies. Financial & Vendor Management Manage budgets, forecasts, and cost optimization strategies for end-user services. Oversee vendor relationships, contracts, and performance for outsourced support and technology providers. Cross-Functional Collaboration Act as a key liaison between IT, HR, Facilities, and Business Units to ensure seamless delivery of workplace services. Support M&A activities, office expansions, and organizational change initiatives with tailored support strategies. What It Takes Education & Experience Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Minimum of 5-10 years of experience in end-user services, workplace technology, or IT operations, with at least 5 years in a senior leadership role managing large, distributed teams. Proven track record of leading enterprise-scale support organizations and delivering measurable improvements in user experience and operational efficiency. Technical Expertise Deep understanding of workplace technologies including endpoint management, collaboration platforms (e.g., Microsoft 365, Zoom), identity and access management, and device lifecycle strategies. Experience with ITSM platforms (e.g., ServiceNow), automation tools, and AI-driven support solutions. Leadership & Strategy Exceptional leadership, communication, and interpersonal skills with the ability to inspire and align cross-functional teams. Strategic thinker with a strong ability to translate business needs into scalable technical solutions. Demonstrated success in driving innovation, change management, and digital transformation initiatives. Operational Excellence Strong background in ITIL practices and service delivery frameworks. Skilled in project management and capable of delivering complex initiatives on time and within budget. Analytical mindset with the ability to use data to drive decisions, optimize performance, and improve user satisfaction. Compliance & Governance Knowledge of regulatory and compliance requirements related to workplace technologies. Experience establishing governance frameworks and enforcing operational policies across global teams. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Director, Anti Money Laundering/Prevention/Know Your Client to join our Sanctions and SAR Control team. This role is located in Pittsburgh, PA, . In this role, you'll make an impact in the following ways: Lead a large multifunctional operations team within the Treasury Services (TS) client platform, providing support, guidance, leadership aligning with the principals of BNY This role will consist of all management functions such as performance management, financial planning, and strategic direction with a Multi-site & country team of over 100 people Set and execute strategic priorities alongside both the platform (TS) and the practice (Operations) to deliver world class service to a diverse suit of clients Work with clients directly to address issues in service, escalations, and future commitments to ensure that BNY is providing the best possible service and adhering to the value of “be more for our clients” Innovate and improve the way the operations team delivers day to day work, leveraging new technologies such as AI to help to streamline highly manual processes, building scale for the product(s) Collaborate across various practices, Engineering, Product, Operations, Compliance to ensure that what is being delivered for the platform and clients is the right solution and end goal Lead with a risk first mindset being accountable and acting where necessary to close gaps and manage risk within the operations team To be successful in this role, we're seeking the following: Bachelor's degree or the equivalent combination of education and experience is required. 10-15 years of total work experience preferred with 3-5 years management experience preferred. Experience in trading, brokerage, fraud or law is preferred. Applicable local/regional licenses or certifications as required by the business. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.. #Recruit

Vice President OPS Control At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of ICFR & SOC 1 Controls Lead to join our Strategic Testing Group team. This role is located in Pittsburgh, PA. In this role, you'll make an impact in the following ways: * Ensure ICFR design and operating effectiveness; lead continuous improvement to align with evolving regulations and corporate standards. * Serve as primary liaison for SOC 1 (Type 2) audits, coordinating testing, evidence management, query handling, and formal reporting. * Analyze risks, lead control enhancements, and drive projects to improve control performance, evidencing, and reporting. * Collaborate broadly across Finance, Operations, Technology, SOX Compliance, and external auditors to strengthen assurance and embed control improvements. To be successful in this role, we're seeking the following: * Bachelor's degree in Finance, Accounting, Business Administration, or related field. * Typically 5-10 years of experience in controls, audit, or risk management; experience in the securities or financial services industry preferred. * Demonstrated experience with ICFR/SOX; hands-on SOC 1 (Type 2) coordination and delivery is strongly preferred. * Strong analytical, communication, and stakeholder management skills with proficiency in control documentation, sampling, and evidencing standards. * Proven ability to operate independently and lead projects with ownership of outcomes. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: * America's Most Innovative Companies, Fortune, 2025 * World's Most Admired Companies, Fortune 2025 * "Most Just Companies", Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Public Cloud Operations - VP, Production Services Infrastructure Support At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Public Cloud Operations - VP, Production Services Infrastructure Support to join our Technology Services Group (TSG) team. This role is located in Pittsburgh, PA or Lake Mary, FL. In this role, you'll make an impact in the following ways: * Operationalize and secure BNY's adoption of Google Cloud Platform (GCP) and Azure from Microsoft. * Scale GCP and Azure AI services usage securely and efficiently across the enterprise, enabling innovation while maintaining control and compliance. * Support critical AI infrastructure (Eliza) and services for sustaining ModelOps governance, monitoring, automation, scaling and capacity management * Support IAM using B2C capabilities across multi cloud service providers (Azure, GCP, OCI) during the following APAC, EMEA, and US time zones. * Implement critical Run-the-Bank (RTB) and new projects include: Eliza, Eliza AI Hub, Eliza Brain (GCP Google brain), and Eliza as a Service (EaaS). * Champion key operational requirements: Model Lifecycle Management, Monitoring & Performance, Data Management, Governance & Compliance, Security & Access Control, Reliability & Scalability, Automation & Optimization, Collaboration & Knowledge Sharing, Continuous Improvement." To be successful in this role, we're seeking the following: Data Management * Maintain secure, reliable data pipelines for model training and inference. * Ensure data quality checks (validity, completeness, freshness) before retraining. * Track data lineage and provenance to support audits and compliance. * Apply data governance frameworks across multi-cloud environments. * Bachelor's degree in computer science, Information Technology, or a related field. Professional certifications in relevant technologies or infrastructure management are preferred. * Typically, 5-10 years of related infrastructure experience required; experience in the securities or financial services industry is a plus Governance & Compliance * Document models for auditability and transparency. * Enforce responsible AI principles (fairness, explainability, bias mitigation). * Ensure compliance with regulations (GDPR, HIPAA, SOC 2, industry-specific rules). * Maintain approval workflows for promoting models into production. Security & Access Control * Control access to model APIs and training datasets (least-privilege IAM). * Protect sensitive data with encryption at rest and in transit. * Monitor and prevent adversarial attacks or misuse of AI models. * Conduct regular security reviews of deployed models and APIs. Reliability & Scalability * Implement autoscaling of inference services based on demand. * Design for high availability and disaster recovery across regions/clouds. * Perform load testing for AI services under peak conditions. * Use A/B testing and canary releases for safe rollouts of new model versions. Automation & Optimization * Automate retraining pipelines based on triggers (new data, performance thresholds). * Optimize infrastructure usage (e.g., GPU/TPU scheduling, spot instances). * Apply FinOps practices to control costs of training and inference. * Leverage AI Ops for predictive maintenance of AI services. Collaboration & Knowledge Sharing * Provide documentation, runbooks, and knowledge bases for model operations. * Collaborate with Data Science, DevOps, and Compliance teams. * Educate stakeholders on model behaviors, risks, and limitations. * Conduct postmortems for model failures or degraded performance. Continuous Improvement * Benchmark models and platforms across Azure, Google Cloud, and hybrid environments. * Incorporate new MLOps/ModelOps tooling for efficiency and compliance. * Establish feedback loops from business outcomes back into model evaluation. * Regularly reassess KPIs and SLOs to align with evolving business needs. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: * America's Most Innovative Companies, Fortune, 2025 * World's Most Admired Companies, Fortune 2025 * "Most Just Companies", Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans

Vice President OPS Control At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of ICFR & SOC 1 Controls Lead to join our Strategic Testing Group team. This role is located in Pittsburgh, PA. In this role, you'll make an impact in the following ways: • Ensure ICFR design and operating effectiveness; lead continuous improvement to align with evolving regulations and corporate standards. • Serve as primary liaison for SOC 1 (Type 2) audits, coordinating testing, evidence management, query handling, and formal reporting. • Analyze risks, lead control enhancements, and drive projects to improve control performance, evidencing, and reporting. • Collaborate broadly across Finance, Operations, Technology, SOX Compliance, and external auditors to strengthen assurance and embed control improvements. To be successful in this role, we're seeking the following: • Bachelor's degree in Finance, Accounting, Business Administration, or related field. • Typically 5-10 years of experience in controls, audit, or risk management; experience in the securities or financial services industry preferred. • Demonstrated experience with ICFR/SOX; hands-on SOC 1 (Type 2) coordination and delivery is strongly preferred. • Strong analytical, communication, and stakeholder management skills with proficiency in control documentation, sampling, and evidencing standards. • Proven ability to operate independently and lead projects with ownership of outcomes. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: • America's Most Innovative Companies, Fortune, 2025 • World's Most Admired Companies, Fortune 2025 • “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Vice President, US Client Operations (Structured Finance) to join our Structured Finance team. This role is located in Pittsburgh, PA. In this role, you'll make an impact in the following ways: Lead client service initiatives by leveraging in-depth industry knowledge and operational expertise to enhance client satisfaction and loyalty. Develop and maintain strong client relationships through regular communication and by addressing client inquiries and issues promptly and effectively. Collaborate with cross-functional teams to ensure seamless delivery of client services and to identify opportunities for process improvements. Drive strategic projects that align with the organization's pillars and principles, ensuring that client operations are efficient and effective. Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices. Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes. Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes. Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills. To be successful in this role, we're seeking the following: Bachelor's degree in Business, Finance, or a related field. Typically 7-12 years of experience. Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions. Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Public Cloud Operations - VP, Production Services Infrastructure Support At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Public Cloud Operations - VP, Production Services Infrastructure Support to join our Technology Services Group (TSG) team. This role is located in Pittsburgh, PA or Lake Mary, FL. In this role, you'll make an impact in the following ways: · Operationalize and secure BNY's adoption of Google Cloud Platform (GCP) and Azure from Microsoft. · Scale GCP and Azure AI services usage securely and efficiently across the enterprise, enabling innovation while maintaining control and compliance. · Support critical AI infrastructure (Eliza) and services for sustaining ModelOps governance, monitoring, automation, scaling and capacity management · Support IAM using B2C capabilities across multi cloud service providers (Azure, GCP, OCI) during the following APAC, EMEA, and US time zones. · Implement critical Run-the-Bank (RTB) and new projects include: Eliza, Eliza AI Hub, Eliza Brain (GCP Google brain), and Eliza as a Service (EaaS). · Champion key operational requirements: Model Lifecycle Management, Monitoring & Performance, Data Management, Governance & Compliance, Security & Access Control, Reliability & Scalability, Automation & Optimization, Collaboration & Knowledge Sharing, Continuous Improvement." To be successful in this role, we're seeking the following: Data Management Maintain secure, reliable data pipelines for model training and inference. Ensure data quality checks (validity, completeness, freshness) before retraining. Track data lineage and provenance to support audits and compliance. Apply data governance frameworks across multi-cloud environments. Bachelor's degree in computer science, Information Technology, or a related field. Professional certifications in relevant technologies or infrastructure management are preferred. Typically, 5-10 years of related infrastructure experience required; experience in the securities or financial services industry is a plus Governance & Compliance • Document models for auditability and transparency. • Enforce responsible AI principles (fairness, explainability, bias mitigation). • Ensure compliance with regulations (GDPR, HIPAA, SOC 2, industry-specific rules). • Maintain approval workflows for promoting models into production. Security & Access Control • Control access to model APIs and training datasets (least-privilege IAM). • Protect sensitive data with encryption at rest and in transit. • Monitor and prevent adversarial attacks or misuse of AI models. • Conduct regular security reviews of deployed models and APIs. Reliability & Scalability • Implement autoscaling of inference services based on demand. • Design for high availability and disaster recovery across regions/clouds. • Perform load testing for AI services under peak conditions. • Use A/B testing and canary releases for safe rollouts of new model versions. Automation & Optimization • Automate retraining pipelines based on triggers (new data, performance thresholds). • Optimize infrastructure usage (e.g., GPU/TPU scheduling, spot instances). • Apply FinOps practices to control costs of training and inference. • Leverage AI Ops for predictive maintenance of AI services. Collaboration & Knowledge Sharing • Provide documentation, runbooks, and knowledge bases for model operations. • Collaborate with Data Science, DevOps, and Compliance teams. • Educate stakeholders on model behaviors, risks, and limitations. • Conduct postmortems for model failures or degraded performance. Continuous Improvement • Benchmark models and platforms across Azure, Google Cloud, and hybrid environments. • Incorporate new MLOps/ModelOps tooling for efficiency and compliance. • Establish feedback loops from business outcomes back into model evaluation. • Regularly reassess KPIs and SLOs to align with evolving business needs. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: · America's Most Innovative Companies, Fortune, 2025 · World's Most Admired Companies, Fortune 2025 · “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Vice President, Account Management to join our Archer team. This role is located in Berwyn, PA. In this role, you'll make an impact in the following ways: * Assist in the integration of new client operations after the on-boarding process is complete and act as main point of escalation internally and externally * Implement new policies and procedures * Responsible for yearly performance reviews and career development of direct reports. * Conduct Quarterly on Ones with direct reports * Become the central escalation point regarding issue and error resolution * Maintain strong and professional working relationships both inside and outside the firm * Oversee and enforce established procedures and controls * Responsible for communicating up the organization any issues or exposure * Provide detailed support to clients and internal management around operational procedures and best practices * Continually seek out opportunities/ways to work smarter, faster, better and to create efficiencies in the daily workflows. * Support and Lead Team * Responsible for conducting monthly/adhoc team meetings as necessary. To be successful in this role, we're seeking the following: * Bachelor's degree or the equivalent combination of education and experience is required. * Minimum of 5-7 year(s) Operations experience (examples: processing, reconciliation, trading, corporate actions, opening new accounts) * 1 Year Minimum of experience in leadership role and managing staff * Focus on the highest level of customer service to the company's clients. * Knowledge of the Retail Managed Accounts information/data flow * Knowledge of Institutional information/data flow a plus * Experience working under tight timelines, producing accurate results, and mitigating risks * Exceptional organizational skills, ability to prioritize, and manage multiple tasks while maintaining a high level of quality * Strong analytical, research, and problem solving skills as well as attention to detail * Team player with a positive attitude who can effectively train and supervise others * Self starter attitude * Ability to organize, manage data, prioritize tasks and work in a deadline oriented environment * Ability to learn and adapt in a growing and changing environment * Demonstrate aptitude in troubleshooting and complex problem solving * Excellent computer skills * Strong verbal and written communication skills with internal and external contacts. * Ability to multitask in a fast paced environment and react to change positively. * Attention to detail and highly organized with excellent follow-up abilities. * Experience working with Fixed Income and multi-currency securities is a plus * Ability to multitask in a fast paced environment and react to change positively. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: * America's Most Innovative Companies, Fortune, 2025 * World's Most Admired Companies, Fortune 2025 * "Most Just Companies", Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Vice President, Account Management to join our Archer team. This role is located in Berwyn, PA. In this role, you'll make an impact in the following ways: Assist in the integration of new client operations after the on-boarding process is complete and act as main point of escalation internally and externally Implement new policies and procedures Responsible for yearly performance reviews and career development of direct reports. Conduct Quarterly on Ones with direct reports Become the central escalation point regarding issue and error resolution Maintain strong and professional working relationships both inside and outside the firm Oversee and enforce established procedures and controls Responsible for communicating up the organization any issues or exposure Provide detailed support to clients and internal management around operational procedures and best practices Continually seek out opportunities/ways to work smarter, faster, better and to create efficiencies in the daily workflows. Support and Lead Team Responsible for conducting monthly/adhoc team meetings as necessary. To be successful in this role, we're seeking the following: Bachelor's degree or the equivalent combination of education and experience is required. Minimum of 5-7 year(s) Operations experience (examples: processing, reconciliation, trading, corporate actions, opening new accounts) 1 Year Minimum of experience in leadership role and managing staff Focus on the highest level of customer service to the company's clients. Knowledge of the Retail Managed Accounts information/data flow Knowledge of Institutional information/data flow a plus Experience working under tight timelines, producing accurate results, and mitigating risks Exceptional organizational skills, ability to prioritize, and manage multiple tasks while maintaining a high level of quality Strong analytical, research, and problem solving skills as well as attention to detail Team player with a positive attitude who can effectively train and supervise others Self starter attitude Ability to organize, manage data, prioritize tasks and work in a deadline oriented environment Ability to learn and adapt in a growing and changing environment Demonstrate aptitude in troubleshooting and complex problem solving Excellent computer skills Strong verbal and written communication skills with internal and external contacts. Ability to multitask in a fast paced environment and react to change positively. Attention to detail and highly organized with excellent follow-up abilities. Experience working with Fixed Income and multi-currency securities is a plus Ability to multitask in a fast paced environment and react to change positively. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.