Group Manager jobs at BNY Mellon

Vice President OPS Control At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of ICFR & SOC 1 Controls Lead to join our Strategic Testing Group team. This role is located in Pittsburgh, PA. In this role, you'll make an impact in the following ways: • Ensure ICFR design and operating effectiveness; lead continuous improvement to align with evolving regulations and corporate standards. • Serve as primary liaison for SOC 1 (Type 2) audits, coordinating testing, evidence management, query handling, and formal reporting. • Analyze risks, lead control enhancements, and drive projects to improve control performance, evidencing, and reporting. • Collaborate broadly across Finance, Operations, Technology, SOX Compliance, and external auditors to strengthen assurance and embed control improvements. To be successful in this role, we're seeking the following: • Bachelor's degree in Finance, Accounting, Business Administration, or related field. • Typically 5-10 years of experience in controls, audit, or risk management; experience in the securities or financial services industry preferred. • Demonstrated experience with ICFR/SOX; hands-on SOC 1 (Type 2) coordination and delivery is strongly preferred. • Strong analytical, communication, and stakeholder management skills with proficiency in control documentation, sampling, and evidencing standards. • Proven ability to operate independently and lead projects with ownership of outcomes. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: • America's Most Innovative Companies, Fortune, 2025 • World's Most Admired Companies, Fortune 2025 • “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

The Head of Brokerage Trade Operations is responsible for leading Margin, Securities Lending, and Asset Servicing for Vanguard's retail broker-dealer. This role oversees the operational effectiveness, risk management, and regulatory compliance of mission critical brokerage operations, while also supporting client segments with brokerage domain expertise. This includes representing Vanguard's broker-dealer to regulators (e.g., FINRA, OCC) and overseeing numerous vendor and counterparty relationships. Additionally, the Head of Trade Operations is accountable for the strategy, design, growth and profitability of Margin and Fully Paid Lending products. Responsibilities Serves as leader of senior brokerage leaders and staff of 65. Provides strategic direction, vision, and coaching. Effectively manages performance and actively develops direct reports. Manages staff, including cross-site leadership. Provides guidance, training and motivation as necessary to develop staff and meet project deliverables. Evaluates, hires, and counsels personnel. Follows corporate disciplinary procedures per established Vanguard standards as required. Per Vanguard standards, sets performance standards, reviews performance, provides feedback, and recommends wage increases in accordance with all applicable Human Resources policies and procedures Provides thought leadership, shapes and provides strategic direction, and sets departmental goals for Trade Operations and its associated products and services. Leads and works with internal partners on offer pricing, product / service changes, client experience investments, sales and marketing strategies, etc. Adapts goals and strategies as market structure and industry, operational methods and procedures, technology, business opportunities or regulations change. Leads and manages various brokerage functions (Margin, Securities Lending, Asset Servicing), oversees performance of operation, and ensures compliance with SEC, OCC, FINRA regulations. Reviews applicable current and future regulatory requirements and business risks in order to ensure effective supervision including Written Supervisory Procedures (WSPs), operational procedures, and control mechanisms commensurate with changes in market regulation and the business environment. Represents the Retail B/D with external regulators and parties for some of Vanguard's most specialized, complex, and highest risk functions. Manages relationships with external business partners, industry peers, counter parties and market participants. Represents the firm on industry groups and committees. Drives consistent improvement in core processes, including quality rates, improvements in flow of work, and productivity increases. Supports the incorporation of Lean, Agile, and Six Sigma Management into Trade Operations, including the use of modern operations tools to evaluate the health and performance of core processes. Partners with senior leadership across client segments and sales, operations, client experience, and marketing. Keeps current on market, regulatory, and industry events. Continuously expands knowledge of the business and brokerage industry; keeping current on the competition, including types and levels of services offered. Drives the development of the departmental strategic plan and budget. Sets and meets fiscal targets, allocates resources, and ensures the department operates within established budgetary guidelines. Positions oneself and develops a reputation as one of the primary leaders within the brokerage business and throughout the Vanguard organization. Participates in special projects and performs other duties as assigned. Qualifications An undergraduate degree or equivalent combination of training and experience. MBA preferred. Minimum of fifteen years of related brokerage experience, including progressive management responsibilities. Minimum eight years of supervisory experience in financial services. Thorough understanding of securities trading and processing practices, organizations, and technology. Detailed knowledge of the financial industry and street side operations specifically, including securities lending, securities borrowing, asset servicing, safekeeping, clearance and settlements, and the rules and regulations that govern them. FINRA Series 4, 7, 63, 24. May be asked to take Series 27. Excellent communication skills. Ability to communicate complex and technical topics in a simplified manner to senior audiences. The ability to demonstrate executive presence, collaborate cross-functionally, and influence others across the company. Strong leadership, interpersonal and motivational skills. Ability to coach and develop senior managers and subject matter experts for professional development and career growth. Perspective, flexibility, and judgment to evaluate highly complex issues and make sound decisions. Track record of driving business profitability, product growth, and operational efficiency. Proven ability to improve the business through positive and productive change. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Chicago, Illinois **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (*************************************************************************************************** **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Responsibilities** + Collaborate with others in the organization to ensure successful implementation of chosen problem solutions. + Analyze information obtained from management to conceptualize and define operational problems. + Prepare management reports defining and evaluating problems and recommending solutions. + Observe the current system in operation, and gather and analyze information about each of the component problems, using a variety of sources. + Track all client visits/meetings and ensure all client successes are logged for weekly reporting. + Drive proactive client communications through regular meetings, broker reviews, and calls. + Track and drive resolution (both strategic and tactical where necessary) of client requests. + Work with clients to educate on the firm's self-service tools and industry solutions. + Analyze effort and support across teams by individual client. + Coordinate and chair internal stakeholder meetings around client updates. + Analyze complex query resolution from clients trading Futures and Options within Global Markets industry; queries span trades, position, lifecycle events, commission, reporting, product, and process offering. + Review and assess trade allocations, collateral movements and reconciliation of positions to facilitate workflow. + Improve clients' processes to STP by analyzing tableau metrics and their metric accuracy around trade and commission flows. + Test implemented SAP solutions, including unit testing, integration testing and user acceptance test. + Work with GMI books and records platform and testing new functionality. + Remote work may be permitted within a commutable distance from the worksite. **Required Skills & Experience** + Bachelor's degree or equivalent in Operations Research, Mathematics, Economics, Finance, or related: and + 5 years of progressively responsible experience in the job offered or a related Quantitative occupation. + Must include 5 years of experience in each of the following: + Analyzing complex query resolution from clients trading Futures and Options within Global Markets industry; queries span trades, position, lifecycle events, commission, reporting, product, and process offering; + Reviewing and assessing trade allocations, collateral movements and reconciliation of positions to facilitate workflow; + Improving clients' processes to STP by analyzing tableau metrics and their metric accuracy around trade and commission flows; and, + Working with books and records platform and testing new functionality. + In the alternative, the employer will accept a Master's degree and 3 years of experience. If interested apply online at ***************************** or email your resume to ***************** and reference the job title of the role and requisition number. **EMPLOYER:** BofA Securities, Inc. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Responsibilities * Collaborate with others in the organization to ensure successful implementation of chosen problem solutions. * Analyze information obtained from management to conceptualize and define operational problems. * Prepare management reports defining and evaluating problems and recommending solutions. * Observe the current system in operation, and gather and analyze information about each of the component problems, using a variety of sources. * Track all client visits/meetings and ensure all client successes are logged for weekly reporting. * Drive proactive client communications through regular meetings, broker reviews, and calls. * Track and drive resolution (both strategic and tactical where necessary) of client requests. * Work with clients to educate on the firm's self-service tools and industry solutions. * Analyze effort and support across teams by individual client. * Coordinate and chair internal stakeholder meetings around client updates. * Analyze complex query resolution from clients trading Futures and Options within Global Markets industry; queries span trades, position, lifecycle events, commission, reporting, product, and process offering. * Review and assess trade allocations, collateral movements and reconciliation of positions to facilitate workflow. * Improve clients' processes to STP by analyzing tableau metrics and their metric accuracy around trade and commission flows. * Test implemented SAP solutions, including unit testing, integration testing and user acceptance test. * Work with GMI books and records platform and testing new functionality. * Remote work may be permitted within a commutable distance from the worksite. Required Skills & Experience * Bachelor's degree or equivalent in Operations Research, Mathematics, Economics, Finance, or related: and * 5 years of progressively responsible experience in the job offered or a related Quantitative occupation. * Must include 5 years of experience in each of the following: * Analyzing complex query resolution from clients trading Futures and Options within Global Markets industry; queries span trades, position, lifecycle events, commission, reporting, product, and process offering; * Reviewing and assessing trade allocations, collateral movements and reconciliation of positions to facilitate workflow; * Improving clients' processes to STP by analyzing tableau metrics and their metric accuracy around trade and commission flows; and, * Working with books and records platform and testing new functionality. * In the alternative, the employer will accept a Master's degree and 3 years of experience. If interested apply online at ***************************** or email your resume to ***************** and reference the job title of the role and requisition number. EMPLOYER: BofA Securities, Inc. Shift: 1st shift (United States of America) Hours Per Week: 40

Group Directors provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. The Group Director is a senior service level position for a Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams who is responsible for helping to shape the vision of client service model and business management by defining clear roles and responsibilities for each team member and by overseeing daily business operations. This industry professional leads the development, implementation, and management of all elements of the team's client service model. DUTIES and RESPONSIBILITIES: * Cultivating relationships with business partners and colleagues internally and externally * Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships through an exceptional client experience * Plays a leadership role in assisting the FA/PWA/team in developing and delivering against their client service model, including preparing for regular meetings as well as tracking follow-ups * At the direction of the client and/or FA/PWA/team, preparing and reviewing various client reports or financial plans from firm-approved systems for existing or prospective clients * At the request of FA/PWA/team, participating in existing client and/or prospective client meetings, representing the service lens * Focusing with the FA/PWA/team and other business partners to optimize business practice efficiencies * Oversee team Support Professionals to ensure alignment on team priorities and business goals * Serve as a coordinator for business matters related to the team, ensuring that they are directed to the appropriate contact, addressed properly, efficiently and judiciously, and track progress until resolved * Works in conjunction with the Business Service Officer (BSO) to oversee such team responsibilities as interviewing Support Professional candidates for hire, training team members and offering input on staff performance * Oversees the development and implementation of strategies to execute Financial Advisor / Private Wealth Advisor business plans, which may include performance tracking and managing the support staff's monthly compensation • Works with the Market Business Service Officer and/or the Business Service Officer to promote and execute firm initiatives, projects, and remediations with team members * Manage team client communications strategy EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience * 10+ years of work experience in a field relevant to the position required * Advanced degree or professional certification or industry experience required * Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required * Willingness to obtain additional licenses and/or designations as required Knowledge/Skills * Strong leadership skills * Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts * Technically proficient and quick learner of new and updated platforms * Detail oriented with superior organizational skills and ability to prioritize * Expert knowledge of basic personal computer, MS Office (particularly MS Excel) and internet applications * Exceptional writing, interpersonal and client service skills * Strong time management skills * Team player with the ability to collaborate with others * Ability to work in a fast-paced, evolving environment * Adaptable and ability to multi-task * Goal oriented, self-motivated and results driven Reports to: * Business Service Officer and/or Market Business Service Officer WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Group Directors provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. The Group Director is a senior service level position for a Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams who is responsible for helping to shape the vision of client service model and business management by defining clear roles and responsibilities for each team member and by overseeing daily business operations. This industry professional leads the development, implementation, and management of all elements of the team's client service model. DUTIES and RESPONSIBILITIES: • Cultivating relationships with business partners and colleagues internally and externally • Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships through an exceptional client experience • Plays a leadership role in assisting the FA/PWA/team in developing and delivering against their client service model, including preparing for regular meetings as well as tracking follow-ups • At the direction of the client and/or FA/PWA/team, preparing and reviewing various client reports or financial plans from firm-approved systems for existing or prospective clients • At the request of FA/PWA/team, participating in existing client and/or prospective client meetings, representing the service lens • Focusing with the FA/PWA/team and other business partners to optimize business practice efficiencies • Oversee team Support Professionals to ensure alignment on team priorities and business goals • Serve as a coordinator for business matters related to the team, ensuring that they are directed to the appropriate contact, addressed properly, efficiently and judiciously, and track progress until resolved • Works in conjunction with the Business Service Officer (BSO) to oversee such team responsibilities as interviewing Support Professional candidates for hire, training team members and offering input on staff performance • Oversees the development and implementation of strategies to execute Financial Advisor / Private Wealth Advisor business plans, which may include performance tracking and managing the support staff's monthly compensation • Works with the Market Business Service Officer and/or the Business Service Officer to promote and execute firm initiatives, projects, and remediations with team members • Manage team client communications strategy EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience • 10+ years of work experience in a field relevant to the position required • Advanced degree or professional certification or industry experience required • Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required • Willingness to obtain additional licenses and/or designations as required Knowledge/Skills • Strong leadership skills • Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts • Technically proficient and quick learner of new and updated platforms • Detail oriented with superior organizational skills and ability to prioritize • Expert knowledge of basic personal computer, MS Office (particularly MS Excel) and internet applications • Exceptional writing, interpersonal and client service skills • Strong time management skills • Team player with the ability to collaborate with others • Ability to work in a fast-paced, evolving environment • Adaptable and ability to multi-task • Goal oriented, self-motivated and results driven Reports to: • Business Service Officer and/or Market Business Service Officer WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

As Senior Manager, Technical Product Manager for Personal Investor, you will own the vision and roadmap for technical data products that power operational efficiency, advanced analytics, and AI-ready data driven capabilities across the organization. This high-impact role blends strategic leadership with hands-on data product ownership-defining and managing the lifecycle of governed, reusable data assets such as curated datasets, APIs, and data services, while ensuring interoperability to break down silos. You'll embed governance standards, metadata management, and lineage tracking into every product, driving continuous improvement in data quality through automation and monitoring frameworks. Your work will enable secure and compliant GenAI adoption by designing scalable architectures and implementing robust security controls that uphold privacy and regulatory requirements. Operating in a dynamic, fast-paced environment, you'll collaborate with technology, business, and risk teams to influence enterprise data strategy, architect systems and protocols for ethical AI use, and champion a culture of innovation and responsibility. This is a high-visibility opportunity to shape and safeguard the future of data-driven innovation, positioning Vanguard at the forefront of trusted AI and data modernization. Your leadership will accelerate enterprise-wide initiatives that deliver measurable business value and lasting impact-making this a unique chance to leave your mark on the future of finance and technology. Responsibilities: Oversees technical data product management activities for multiple technical products, or one strategic technical product, with cross-divisional impact. Drives the design and continuous improvement of the technical solution. Own the roadmap for multiple technical products or one strategic product with cross-divisional impact. Drive design, development, and continuous improvement of technical solutions using modern engineering practices (CI/CD, automated deployments). Apply qualitative and quantitative analysis to optimize user experience. Lead special projects and strategic initiatives that advance enterprise data capabilities. Drives the team's engineering practices in development, continuous integration, and automated deployment. Foster a culture of innovation, accountability, and continuous learning. Influences and collaborates with cross-functional teams to create best practices that drive significant change to the client experience. Ensures business outcomes are linked to business case drivers. Oversee messaging, communication, and customer outreach strategies for product launches. Promote consistent decision-making and alignment across internal and external stakeholders. Collaborate with engineering, UX, data, and business teams to establish best practices that enhance client experience. Ensure business outcomes are measurable and tied to strategic drivers. Act as a trusted advisor to senior leadership on product direction and prioritization. Define and analyze market trends to inform product features and implementation plans. Provides guidance and coaches technical product teams towards best practices and learnings. Oversees product teams' support of the messaging, communication, and customer outreach as necessary. Facilitates strong business support through working with team members to promote a consistent approach to decisions/impacts and client propositions. Drives connection across all appropriate internal and external stakeholders. Leads the planning, development and implementation of new technical products with cross-divisional impact. Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans. Influences and employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience. Participates in and influences ongoing business planning and departmental prioritization activities. Qualifications: Expertise in data product lifecycle management, agile methodologies, and modern engineering practices. Strong analytical, strategic thinking, and communication skills. Ability to influence at all levels and drive consensus in complex environments. Technical skills on cloud data platforms including SaaS offerings. Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred. Minimum of eight years related business experience. Three years of leading large cross-functional teams on major organizational projects preferred. Previous people-leadership experience a must. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Scranton, Pennsylvania **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (******************************************************************************************************************* **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This is an Inbound Call Customer Service role receiving multiple calls throughout the day. Responsibilities include day-to-day analysis, research and resolution of varied problems including receiving 50+ calls per day. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. **Minimum Required Skills:** + Highly organized with strong attention to detail + Experience receiving calls throughout the business day, up to 50+ calls per day + Typing and Data entry experience + Client facing experience + Excellent time management and prioritization skills, with ability to meet deadlines under pressure + Excellent oral and written communication skills + Exceptional Customer Service experience + Experience with working independently and on teams + Experienced with Microsoft Office Suite, especially Excel + Experienced with managing multiple priorities and multi tasks **Desired Skills:** + Expert level Excel experience + Working knowledge of payment investigations systems + Financial industry experience + Business, Finance, Accounting, Economics, or similar major preferred **Work Hours 10AM - 7PM** **This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.** **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This is an Inbound Call Customer Service role receiving multiple calls throughout the day. Responsibilities include day-to-day analysis, research and resolution of varied problems including receiving 50+ calls per day. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Minimum Required Skills: * Highly organized with strong attention to detail * Experience receiving calls throughout the business day, up to 50+ calls per day * Typing and Data entry experience * Client facing experience * Excellent time management and prioritization skills, with ability to meet deadlines under pressure * Excellent oral and written communication skills * Exceptional Customer Service experience * Experience with working independently and on teams * Experienced with Microsoft Office Suite, especially Excel * Experienced with managing multiple priorities and multi tasks Desired Skills: * Expert level Excel experience * Working knowledge of payment investigations systems * Financial industry experience * Business, Finance, Accounting, Economics, or similar major preferred Work Hours 10AM - 7PM This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing. Shift: 1st shift (United States of America) Hours Per Week: 40

Key Responsibilities: Leadership & Strategy Define and execute the vision for end-user services, aligning with enterprise IT and business strategies. Lead and mentor technical support teams across Tier 1, Tier 2, and specialized roles (e.g., Incident Coordinators). Foster a culture of accountability, innovation, and customer-centricity. Operational Excellence Oversee daily operations of service desks, field support, and remote support teams to ensure SLAs, KPIs, and user satisfaction targets are met. Implement ITIL-based processes for incident, problem, and change management. Drive automation, self-service, and AI-powered support capabilities to improve efficiency and reduce ticket volumes. Technology & Solution Design Collaborate with engineering and architecture teams to design and implement workplace technology solutions (e.g., device management, collaboration tools, endpoint security). Ensure solutions are scalable, secure, and compliant with regulatory requirements (e.g., PII, GDPR, HIPAA). User Experience & Engagement Champion end-user experience by leveraging analytics, surveys, and feedback loops to identify pain points and opportunities for improvement. Lead initiatives to enhance digital dexterity and adoption of workplace tools. Governance & Compliance Establish and enforce standards, policies, and procedures for workplace technologies and support operations. Partner with InfoSec and Risk teams to ensure compliance with data protection and cybersecurity policies. Financial & Vendor Management Manage budgets, forecasts, and cost optimization strategies for end-user services. Oversee vendor relationships, contracts, and performance for outsourced support and technology providers. Cross-Functional Collaboration Act as a key liaison between IT, HR, Facilities, and Business Units to ensure seamless delivery of workplace services. Support M&A activities, office expansions, and organizational change initiatives with tailored support strategies. What It Takes Education & Experience Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Minimum of 5-10 years of experience in end-user services, workplace technology, or IT operations, with at least 5 years in a senior leadership role managing large, distributed teams. Proven track record of leading enterprise-scale support organizations and delivering measurable improvements in user experience and operational efficiency. Technical Expertise Deep understanding of workplace technologies including endpoint management, collaboration platforms (e.g., Microsoft 365, Zoom), identity and access management, and device lifecycle strategies. Experience with ITSM platforms (e.g., ServiceNow), automation tools, and AI-driven support solutions. Leadership & Strategy Exceptional leadership, communication, and interpersonal skills with the ability to inspire and align cross-functional teams. Strategic thinker with a strong ability to translate business needs into scalable technical solutions. Demonstrated success in driving innovation, change management, and digital transformation initiatives. Operational Excellence Strong background in ITIL practices and service delivery frameworks. Skilled in project management and capable of delivering complex initiatives on time and within budget. Analytical mindset with the ability to use data to drive decisions, optimize performance, and improve user satisfaction. Compliance & Governance Knowledge of regulatory and compliance requirements related to workplace technologies. Experience establishing governance frameworks and enforcing operational policies across global teams. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

**Wells Fargo Wealth & Investment Management** Wells Fargo Wealth & Investment Management (WIM) provides clients access to some of the United States' leading providers of financial and investment services. Through WIM's businesses, we deliver a full range of personalized wealth management, investment, planning, and retirement products and services to help meet clients' unique needs and to help them achieve financial goals. WIM provides financial products and services through the various bank and brokerage affiliates of Wells Fargo & Company. Our clients have access to Wells Fargo Advisors, referrals from securities-registered bankers in the Consumer Bank and the Wells Fargo Private Bank, our elevated experience for high- and ultra-high-net-worth individuals and families. WIM is also a leading provider of trust, investment, and fiduciary services, including personal trust services. **Banking, Lending & Trust Center of Excellence** Wells Fargo's Banking, Lending & Trust center of excellence is a client centric, channel-agnostic center of excellence designed to: + Shorten the distance between the client request and the product or service delivery + Provide access to highly credentialed specialists for all WIM clients through geographically dispersed but centrally managed teams + Create a more consistent advisor and client experience + Deliver best-in-class product and service offerings to all client segments **About this role:** Wells Fargo is seeking a **Wealth Banking Senior Manager** to support the Northeast region. This leader will be responsible for driving expansion of the banking book of business in the Northeast by broadening existing relationships as well as uncovering new banking clients. The Wealth Banking Senior Manager will lead a team of Bankers / Banking specialists responsible for all aspects of Banking services to all WIM client segments delivered through the various distribution channels. This leader will work closely with financial advisors and their leadership to improve overall banking adoption and penetration. **In this role, you will:** + Lead and develop a team of banking professionals, fostering deep expertise in banking products and solutions including treasury management + Collaborate extensively with Bankers, financial advisors and other partners to identify, develop, and source new banking opportunities, expanding relationships with both existing and prospective clients. + Develop strategies and initiatives to drive banking growth, continually seeking avenues to increase banking volume and market share. + Refine and implement best practices that encourage digital adoption + Build and sustain strong partnerships with financial advisors, clients, and internal partners, serving as a liaison to advance financial advisor and client penetration. + Ensure all banking activities comply with internal policies and regulatory requirements + Actively manage the WIM client experience standards for Banking products. + Engage with Divisional CRG leaders and National Sales teams on all banking related initiatives. **Required Qualifications:** + 6+ years of Wealth Management Banking experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education + 3+ years of management or leadership experience **Desired Qualifications:** + 6+ years in leadership positions managing large teams of bankers across Wealth Management in large, complex financial organization strongly preferred + Proven ability to collaborate effectively and cultivate strategic partnerships + Extensive leadership experience with demonstrated success in managing and motivating teams + Skilled in developing and executing strategies that align with business objectives and enhance client satisfaction + Consistent record of driving revenue growth and achieving targeted business outcomes + Demonstrated ability to drive new banking business and capitalize on market opportunities. + Identify market opportunities and shape team strategy for sustained banking growth. + Deep knowledge of banking products, treasury management, and relationship management for high-net-worth clients. + Strong interpersonal, communication, and advisory skills, with the ability to present to and influence decision makers. + Successfully completed FINRA Series 7 and 66 (or equivalent) exams to qualify for immediate registration (or FINRA recognized equivalents) **Job Expectations:** + Willingness to work at stated location on the job opening and travel in market 25% of the time + FINRA Series 7 and Series 66 examinations, or equivalent must be completed within either a 90 or 180-day time period following commencement of employment, depending upon the number of license(s) needed if not immediately available to transfer upon hire. FINRA recognized equivalents will be accepted. This will be communicated at time of offer acceptance. Compliance with state law registration and licensing requirements is mandatory. In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required + Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position. In addition state registration, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA review process at the time of offer acceptance. + Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process + This position is not eligible for Visa sponsorship **Job Location:** + New York, NY + Philadelphia, PA **Pay Range** Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $185,000.00 - $300,000.00 **Benefits** Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (*************************************************************** for an overview of the following benefit plans and programs offered to employees. + Health benefits + 401(k) Plan + Paid time off + Disability benefits + Life insurance, critical illness insurance, and accident insurance + Parental leave + Critical caregiving leave + Discounts and savings + Commuter benefits + Tuition reimbursement + Scholarships for dependent children + Adoption reimbursement **Posting End Date:** 14 Dec 2025 ***** **_Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-504349

Wells Fargo Wealth & Investment Management Wells Fargo Wealth & Investment Management (WIM) provides clients access to some of the United States' leading providers of financial and investment services. Through WIM's businesses, we deliver a full range of personalized wealth management, investment, planning, and retirement products and services to help meet clients' unique needs and to help them achieve financial goals. WIM provides financial products and services through the various bank and brokerage affiliates of Wells Fargo & Company. Our clients have access to Wells Fargo Advisors, referrals from securities-registered bankers in the Consumer Bank and the Wells Fargo Private Bank, our elevated experience for high- and ultra-high-net-worth individuals and families. WIM is also a leading provider of trust, investment, and fiduciary services, including personal trust services. Banking, Lending & Trust Center of Excellence Wells Fargo's Banking, Lending & Trust center of excellence is a client centric, channel-agnostic center of excellence designed to: * Shorten the distance between the client request and the product or service delivery * Provide access to highly credentialed specialists for all WIM clients through geographically dispersed but centrally managed teams * Create a more consistent advisor and client experience * Deliver best-in-class product and service offerings to all client segments About this role: Wells Fargo is seeking a Wealth Banking Senior Manager to support the Northeast region. This leader will be responsible for driving expansion of the banking book of business in the Northeast by broadening existing relationships as well as uncovering new banking clients. The Wealth Banking Senior Manager will lead a team of Bankers / Banking specialists responsible for all aspects of Banking services to all WIM client segments delivered through the various distribution channels. This leader will work closely with financial advisors and their leadership to improve overall banking adoption and penetration. In this role, you will: * Lead and develop a team of banking professionals, fostering deep expertise in banking products and solutions including treasury management * Collaborate extensively with Bankers, financial advisors and other partners to identify, develop, and source new banking opportunities, expanding relationships with both existing and prospective clients. * Develop strategies and initiatives to drive banking growth, continually seeking avenues to increase banking volume and market share. * Refine and implement best practices that encourage digital adoption * Build and sustain strong partnerships with financial advisors, clients, and internal partners, serving as a liaison to advance financial advisor and client penetration. * Ensure all banking activities comply with internal policies and regulatory requirements * Actively manage the WIM client experience standards for Banking products. * Engage with Divisional CRG leaders and National Sales teams on all banking related initiatives. Required Qualifications: * 6+ years of Wealth Management Banking experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education * 3+ years of management or leadership experience Desired Qualifications: * 6+ years in leadership positions managing large teams of bankers across Wealth Management in large, complex financial organization strongly preferred * Proven ability to collaborate effectively and cultivate strategic partnerships * Extensive leadership experience with demonstrated success in managing and motivating teams * Skilled in developing and executing strategies that align with business objectives and enhance client satisfaction * Consistent record of driving revenue growth and achieving targeted business outcomes * Demonstrated ability to drive new banking business and capitalize on market opportunities. * Identify market opportunities and shape team strategy for sustained banking growth. * Deep knowledge of banking products, treasury management, and relationship management for high-net-worth clients. * Strong interpersonal, communication, and advisory skills, with the ability to present to and influence decision makers. * Successfully completed FINRA Series 7 and 66 (or equivalent) exams to qualify for immediate registration (or FINRA recognized equivalents) Job Expectations: * Willingness to work at stated location on the job opening and travel in market 25% of the time * FINRA Series 7 and Series 66 examinations, or equivalent must be completed within either a 90 or 180-day time period following commencement of employment, depending upon the number of license(s) needed if not immediately available to transfer upon hire. FINRA recognized equivalents will be accepted. This will be communicated at time of offer acceptance. Compliance with state law registration and licensing requirements is mandatory. In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required * Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position. In addition state registration, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA review process at the time of offer acceptance. * Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process * This position is not eligible for Visa sponsorship Job Location: * New York, NY * Philadelphia, PA Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $185,000.00 - $300,000.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. * Health benefits * 401(k) Plan * Paid time off * Disability benefits * Life insurance, critical illness insurance, and accident insurance * Parental leave * Critical caregiving leave * Discounts and savings * Commuter benefits * Tuition reimbursement * Scholarships for dependent children * Adoption reimbursement Posting End Date: 14 Dec 2025 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Provides technical expertise and oversees complex fraud analytics, and risk mitigation across the enterprise. Identifies, reports, and assists with the recommendation, development, implementation and monitoring of risk prevention and data programs. Core responsibilities Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures. Manages and leads projects and processes related to fraud analytics, reporting and planning, including governance frameworks, data structures, and deliverables. Reviews analytics and statistics knowledge to determine risk and recommend plans. Collects, analyzes, and communicates statistics related to daily fraud mitigation operations to leadership and other stakeholders. Analyzes and supports the delivery of products and reviews the validation of scalable analyses. Reviews products to ensure they meet stakeholders' needs. Builds and manages vendor relationships supporting the delivery of analytical capabilities. Ensures alignment between department or team deliverables and enterprise goals. Develops strategic relationships to understand business processes to develop risk mitigation processes. Leads the team as they bring structure to requests and translates requirements into an analytic approach. Provides team's recommendations to key business partners as needed. Develops understanding of industry trends. Advocates to ensure implementation of governance practices. Participates in special projects and performs other duties as assigned. Qualifications Minimum of five years related work experience. Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. Special Factors Sponsorship Vanguard is offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Senior Manager, Business Program Management We are kicking off a new Program this year, Third Party Assurance and Onboarding (TAO), which will be focused on the following objectives: Implement a reimagined, integrated, and transparent onboarding process for third parties, enhancing the business user experience. Integrate tech assurance activities (e.g. BOAT, SAR, etc.) into the third-party risk management (TPRM) practices. Establish a unified onboarding governance forum and automate controls across the onboarding process. Enable international TPRM onboarding regulatory requirements. Core Responsibilities Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures. Manages cross-divisional programs or multiple workstreams within a larger program. Drives all phases of the program lifecycle from inception through implementation while ensuring that business objectives are delivered with high quality and within targeted timeframes. Creates and maintains a multi-year program strategy that clearly identifies specific actions and tasks needed to achieve future state goals. Provides written and verbal communication to many different audiences within Vanguard on the status of the program. Builds and maintains strategic relationships across sites, departments, divisions, and internal and external partners to support their program initiatives. Develops strong relationships with program leadership, sponsors, and workstream leads. Ensures all steps are taken to mitigate risk, and maintains control, compliance, audit, and legal requirements. Integrates and oversees change management efforts across the overall program. Closely monitors program costs and budget and escalates cost variances appropriately and timely. Participates in special projects and performs other duties as assigned. Qualifications Minimum of eight years related business experience, with at least four years of project management experience. Previous people-leadership experience preferred. Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred. Special Factors Sponsorship Vanguard is offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

We're seeking someone to join our team as a Vice President within the Alternative Investment Services (AIS) team supporting the Portfolio Solutions Group (PSG), you oversee operational and portfolio management support for multi-asset funds, separately managed accounts, and private equity vehicles. You play a pivotal role in shaping and executing the operating model, ensuring accuracy, efficiency, and strategic alignment across investment operations. In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Manager position at Vice President level within Operations Business Management, which is responsible for performing business management functions. We do this by managing headcount, financials, people processes, executive communications, and strategic support. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on… What you'll do in the role: Develop staff, lead projects and control deployment of resources, owning management tools/methods such as work queues, checklists, depth charts and calendars Set direction and expectations for your team(s), defining training plans and transfer of expert knowledge to contribute to team output and development Contribute to business plan for area, establish risk/contingency plans, raise and address issues with urgency when required Build and manage relationships with business unit partners, other Morgan Stanley infrastructure departments, and external contact points in Client or Market organizations Providing support for product, regulatory, and other audits; assisting with review of offering documents for new products and supporting other areas of product development, as needed Signing-off on net asset value and performance based information for AIP on a monthly/quarterly basis; providing regular daily support and responding to numerous ad-hoc requests from investment management, investors and other internal and external stakeholders What you'll bring to the role: • Strong relationship building skills serving as a role model for client service • Ability to think commercially, understand the impact of initiatives, risks on the operational budget • Experience in managing teams, enhancing control, continuous improvement and reducing operational risk • Culture carrier and role model, representing and leading the Firm's core values to influence and motivate those around you • Prior experience in private equity/real estate or private equity/real estate fund of funds investment accounting is required. Knowledge of hedge fund accounting and/or derivatives, or experience with Investran, is a plus. A minimum of 6 years of people management experience and 10 years of investment accounting experience • Must obtain Series 99 license if supervising a covered function • Strong organizational and analytical skills and the ability to effectively summarize findings, both verbally and in writing, in a clear and concise manner WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. Job Description: The Senior Business Manager role is a key contributor to a Financial Advisor team in creating strategy and ensuring execution related to multiple metrics and priorities across the teams business plan and goal deliverables. Develops and manages the teams business plan and practice financials. Manages and drives complex financial- related initiatives to include: pricing strategy, profitability compared to revenue and time capacity. Interfaces with market and division leaders to ensure team strategy and initiatives support overall division market strategies and goals. Tracks progress with quantifiable business and activity goals and ensures team daily activities aligns with practice metrics, goals and objectives. Manages diverse administrative functions to include personnel processes and performance monitoring and coordination of team assignments, projects and key initiatives, and overall team client service strategy. Requires a thorough knowledge of the Merrill Lynch Wealth Management business functional area and products. Requires a working knowledge of general bank policies, programs and procedures and financial/accounting practices. This role is an FA Paid Resource. This position may be responsible for the provision of residential mortgage loans, and as such, is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential mortgage loan originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination. Required Qualifications: * Series 7, 63/65 or 66 or equivalent; must obtain all state registrations held by the Financial Advisor(s) and Advisor Team(s) they support * SAFE ACT Registration; ADV-2B Required * Strong leadership abilities, communication and delegation skills * Understanding of how to deliver a strong overall client experience * Thorough knowledge and understanding of the suite of Wealth Management products and services * Proven ability to manage risk and make sound decisions by having a deep understanding of industry regulations, supervisory requirements and policies/procedures * Ability to identify client needs and concerns and articulate appropriate approach to align solutions to goals in a suitable and controlled way * Strong analytical skills with ability to identify trends, root cause and effects and implement improved processes to increase growth and mitigate risk * Ability to influence and demonstrate strong and effective leadership through clear communication and collaboration with other partners to make sound decisions with courage and conviction; demonstrated ability to influence to the desired outcome, without direct authority * Minimum of five years of experience performing specialist/analyst level responsibilities or equivalent industry experience * At least one firm approved designation Desired Qualifications: * MBA Skills: * Administrative Services * Customer Experience Improvement * Project Management * Sales Performance Management * Strategy Planning and Development * Business Acumen * Business Analytics * Candidate Screening * Coaching * Continuous Improvement * Account Management * Process Simplification * Reporting Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40

Public Cloud Operations - VP, Production Services Infrastructure Support At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Public Cloud Operations - VP, Production Services Infrastructure Support to join our Technology Services Group (TSG) team. This role is located in Pittsburgh, PA or Lake Mary, FL. In this role, you'll make an impact in the following ways: · Operationalize and secure BNY's adoption of Google Cloud Platform (GCP) and Azure from Microsoft. · Scale GCP and Azure AI services usage securely and efficiently across the enterprise, enabling innovation while maintaining control and compliance. · Support critical AI infrastructure (Eliza) and services for sustaining ModelOps governance, monitoring, automation, scaling and capacity management · Support IAM using B2C capabilities across multi cloud service providers (Azure, GCP, OCI) during the following APAC, EMEA, and US time zones. · Implement critical Run-the-Bank (RTB) and new projects include: Eliza, Eliza AI Hub, Eliza Brain (GCP Google brain), and Eliza as a Service (EaaS). · Champion key operational requirements: Model Lifecycle Management, Monitoring & Performance, Data Management, Governance & Compliance, Security & Access Control, Reliability & Scalability, Automation & Optimization, Collaboration & Knowledge Sharing, Continuous Improvement." To be successful in this role, we're seeking the following: Data Management Maintain secure, reliable data pipelines for model training and inference. Ensure data quality checks (validity, completeness, freshness) before retraining. Track data lineage and provenance to support audits and compliance. Apply data governance frameworks across multi-cloud environments. Bachelor's degree in computer science, Information Technology, or a related field. Professional certifications in relevant technologies or infrastructure management are preferred. Typically, 5-10 years of related infrastructure experience required; experience in the securities or financial services industry is a plus Governance & Compliance • Document models for auditability and transparency. • Enforce responsible AI principles (fairness, explainability, bias mitigation). • Ensure compliance with regulations (GDPR, HIPAA, SOC 2, industry-specific rules). • Maintain approval workflows for promoting models into production. Security & Access Control • Control access to model APIs and training datasets (least-privilege IAM). • Protect sensitive data with encryption at rest and in transit. • Monitor and prevent adversarial attacks or misuse of AI models. • Conduct regular security reviews of deployed models and APIs. Reliability & Scalability • Implement autoscaling of inference services based on demand. • Design for high availability and disaster recovery across regions/clouds. • Perform load testing for AI services under peak conditions. • Use A/B testing and canary releases for safe rollouts of new model versions. Automation & Optimization • Automate retraining pipelines based on triggers (new data, performance thresholds). • Optimize infrastructure usage (e.g., GPU/TPU scheduling, spot instances). • Apply FinOps practices to control costs of training and inference. • Leverage AI Ops for predictive maintenance of AI services. Collaboration & Knowledge Sharing • Provide documentation, runbooks, and knowledge bases for model operations. • Collaborate with Data Science, DevOps, and Compliance teams. • Educate stakeholders on model behaviors, risks, and limitations. • Conduct postmortems for model failures or degraded performance. Continuous Improvement • Benchmark models and platforms across Azure, Google Cloud, and hybrid environments. • Incorporate new MLOps/ModelOps tooling for efficiency and compliance. • Establish feedback loops from business outcomes back into model evaluation. • Regularly reassess KPIs and SLOs to align with evolving business needs. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: · America's Most Innovative Companies, Fortune, 2025 · World's Most Admired Companies, Fortune 2025 · “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Vice President to join our Operational Risk team supporting Payments Enablement. This role is located in Pittsburgh, PA. In this role, you'll make an impact in the following ways: In the second line of defense, you will provide on-going independent oversight, challenge and advice on day-to-day operational risk management with special focus on the Payments Enablement Platform. This role will oversee and support execution of the Operational Risk Management Framework by the Platform to facilitate the identification, assessment and mitigation of risk arising from people, process, systems and external events. Provide ongoing coaching and advice to the Platform on current and emerging risk related matters. Oversee and monitor the overall Platform Risk and Control Self-Assessment including guidance, challenge and approval for risk acceptance, action closure, manual processes and formally concurring to the RCSA accuracy annually. Partner with the Platform to identify significant risk and control weaknesses through the creation of likely scenarios, stress/scale testing, process review, control design review and other risk deep dives. Provide input, oversight and challenge to the Platform Scenario Analysis. Review, challenge and approve new and change related client, jurisdiction, product and processes such as Business Process Change. Oversee, challenge and monitor Operational Risk Events (ORE) and Operational Risk Limits (ORL) to identify trends, identify root causes and ensure appropriate remediation actions to address control gaps and ensure that the Platform adheres to its Risk Appetite. Escalate identified Issues; oversee, challenge and monitor Issues to identify trends, root cause and verification/approval of suitably completed remediation plan for closure of Issues. Provide input and challenge on reporting for Risk, Control and Legal Entity. Leverage Operational Risk reporting and analytics to aid oversight, analysis and management information. Contribute to the achievement of the Platform Objectives and Key Results and regulatory deliverables. To be successful in this role, we're seeking the following: Bachelor's degree or equivalent education required. Experience in Operational Risk Management or a similar oversight role required. 5-7 years of total work experience preferred. Experience covering or within the Payments area is a plus. Solid analytical and problem-solving skills. Solid interpersonal and teamwork skills. Data analytics skills/experience preferred. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Vice President, Account Management to join our Archer team. This role is located in Berwyn, PA. In this role, you'll make an impact in the following ways: Assist in the integration of new client operations after the on-boarding process is complete and act as main point of escalation internally and externally Implement new policies and procedures Responsible for yearly performance reviews and career development of direct reports. Conduct Quarterly on Ones with direct reports Become the central escalation point regarding issue and error resolution Maintain strong and professional working relationships both inside and outside the firm Oversee and enforce established procedures and controls Responsible for communicating up the organization any issues or exposure Provide detailed support to clients and internal management around operational procedures and best practices Continually seek out opportunities/ways to work smarter, faster, better and to create efficiencies in the daily workflows. Support and Lead Team Responsible for conducting monthly/adhoc team meetings as necessary. To be successful in this role, we're seeking the following: Bachelor's degree or the equivalent combination of education and experience is required. Minimum of 5-7 year(s) Operations experience (examples: processing, reconciliation, trading, corporate actions, opening new accounts) 1 Year Minimum of experience in leadership role and managing staff Focus on the highest level of customer service to the company's clients. Knowledge of the Retail Managed Accounts information/data flow Knowledge of Institutional information/data flow a plus Experience working under tight timelines, producing accurate results, and mitigating risks Exceptional organizational skills, ability to prioritize, and manage multiple tasks while maintaining a high level of quality Strong analytical, research, and problem solving skills as well as attention to detail Team player with a positive attitude who can effectively train and supervise others Self starter attitude Ability to organize, manage data, prioritize tasks and work in a deadline oriented environment Ability to learn and adapt in a growing and changing environment Demonstrate aptitude in troubleshooting and complex problem solving Excellent computer skills Strong verbal and written communication skills with internal and external contacts. Ability to multitask in a fast paced environment and react to change positively. Attention to detail and highly organized with excellent follow-up abilities. Experience working with Fixed Income and multi-currency securities is a plus Ability to multitask in a fast paced environment and react to change positively. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.