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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $108,423 | $52.13 |
| 2 | Boston, MA | $103,382 | $49.70 |
| 3 | Wilmington, DE | $96,522 | $46.40 |
| 4 | San Francisco, CA | $96,288 | $46.29 |
| 5 | Seattle, WA | $95,077 | $45.71 |
| 6 | Jersey City, NJ | $93,222 | $44.82 |
| 7 | Pittsburgh, PA | $88,246 | $42.43 |
| 8 | Charlotte, NC | $82,676 | $39.75 |
| 9 | Oakbrook Terrace, IL | $82,377 | $39.60 |
| 10 | Houston, TX | $82,281 | $39.56 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Service Desk Associate | $134,224 | $65 | - |
| 2 | Customer Service Expert | $132,156 | $64 | - |
| 3 | Customer Service Senior Associate | $131,677 | $63 | - |
| 4 | Customer Service Professional | $119,672 | $58 | - |
| 5 | Customer Service Executive | $115,633 | $56 | - |
| 6 | Account Executive/Customer Service | $115,525 | $56 | - |
| 7 | Civilian Service Employee | $113,604 | $55 | - |
| 8 | Customer Service Desk | $113,375 | $55 | - |
| 9 | Service Advisor | $110,420 | $53 | - |
| 10 | Special Service Associate | $109,074 | $52 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Goldman Sachs | $92,675 | $45 | - |
| 2 | State Street | $89,710 | $43 | 12 |
| 3 | Citi | $89,432 | $43 | 11 |
| 4 | JPMorgan Chase & Co. | $87,541 | $42 | 142 |
| 5 | BlackRock | $82,409 | $40 | 15 |
| 6 | Credit Suisse | $82,226 | $40 | - |
| 7 | AIG | $77,660 | $37 | 3 |
| 8 | Morgan Stanley | $77,407 | $37 | 165 |
| 9 | Franklin Templeton | $62,744 | $30 | 7 |
| 10 | Prudential Retirement Insurance And Annuity Co | $42,121 | $20 | - |
| 11 | The Vanguard Group | $36,966 | $18 | 3 |
| 12 | Charles Schwab | $36,728 | $18 | 63 |
| 13 | Bank of America | $35,222 | $17 | 238 |
| 14 | Wells Fargo | $34,892 | $17 | 45 |
| 15 | Fifth Third Bank | $34,727 | $17 | 177 |
| 16 | KeyBank | $34,240 | $16 | 15 |
| 17 | U.S. Bank | $33,827 | $16 | 555 |
| 18 | Bank of the West | $33,039 | $16 | - |