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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $73,234 | $35.21 |
| 2 | Jersey City, NJ | $71,741 | $34.49 |
| 3 | Boston, MA | $70,854 | $34.06 |
| 4 | Wilmington, DE | $69,391 | $33.36 |
| 5 | San Francisco, CA | $63,793 | $30.67 |
| 6 | Pittsburgh, PA | $61,773 | $29.70 |
| 7 | Beachwood, OH | $59,369 | $28.54 |
| 8 | Orlando, FL | $57,734 | $27.76 |
| 9 | Nashville, TN | $55,117 | $26.50 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Loan Services Representative | $149,711 | $72 | - |
| 2 | Customer Service Expert | $132,156 | $64 | - |
| 3 | Customer Service Senior Associate | $131,677 | $63 | - |
| 4 | Client Service Technician | $130,655 | $63 | - |
| 5 | Senior Representative | $122,133 | $59 | - |
| 6 | Customer Service Professional | $119,672 | $58 | - |
| 7 | Customer Experience Associate | $118,800 | $57 | - |
| 8 | Telephone Sales Representative | $115,968 | $56 | - |
| 9 | Customer Service Executive | $115,633 | $56 | - |
| 10 | Account Executive/Customer Service | $115,525 | $56 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | BlackRock | $73,252 | $35 | 16 |
| 2 | Goldman Sachs | $71,303 | $34 | 9 |
| 3 | JPMorgan Chase & Co. | $65,612 | $32 | 202 |
| 4 | State Street | $57,727 | $28 | 14 |
| 5 | Credit Suisse | $52,454 | $25 | - |
| 6 | Citi | $49,736 | $24 | 11 |
| 7 | KeyBank | $44,543 | $21 | 7 |
| 8 | Bank of America | $44,397 | $21 | 264 |
| 9 | Wells Fargo | $43,490 | $21 | 85 |
| 10 | Fifth Third Bank | $42,727 | $21 | 161 |
| 11 | U.S. Bank | $42,441 | $20 | 726 |
| 12 | Franklin Templeton | $42,097 | $20 | 8 |
| 13 | Morgan Stanley | $41,760 | $20 | 205 |
| 14 | AIG | $41,276 | $20 | 2 |
| 15 | Prudential Retirement Insurance And Annuity Co | $39,215 | $19 | - |
| 16 | Charles Schwab | $36,667 | $18 | 39 |
| 17 | The Vanguard Group | $36,347 | $17 | 13 |
| 18 | Bank of the West | $34,659 | $17 | - |