Boyd Group Services jobs in Durham, NC

Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. : Under the direction of the South Division, Senior Vice President, the Regional Vice President (RVP) is responsible for the operation and results of 40 -130 stores with a total revenue of $150M-$200M within a designated area. Key areas of responsibility include directing the business and financial strategies for their region including delivering outstanding service to our clients, providing exceptional leadership to our staff, demonstrating expertise within our industry, and effectively contributing to company growth. The RVP is responsible for leading their regional team with the express purpose of meeting or exceeding sales, profitability and EBITDA targets. The RVP is a key member of the Operations Leadership Team and responsible for the development and performance of all market management in their region and for instilling the Boyd Group's Mission, Vision and objectives within their teams. Key Job Responsibilities People: Develop Market Managers and other key employees to understand the company mission to WOW every customer and be the best and ensure staff is following standard operating procedures (SOPs). Lead manpower planning and staffing initiatives in the region to ensure appropriate staffing levels. Develop an employee engagement strategy and build a culture of accountability through ongoing recognition and documentation of exceptional and substandard performance. Assess leadership talent, develop employees to take on greater responsibility and improve performance and actively manage leadership changes. Understand and ensure brand standards are met and maintained across markets and each location. Provide an equitable and inclusive work environment in which employees can perform at their best Stay up to date on current industry information and new trends through completion of required continuous education. Safety: Reinforce all company safety programs and ensure safety of all employees through a clean and safe working environment by meeting company compliance standards for safety; including the use of personal protective equipment. Customer Service: Establish a service excellence culture and build plans to deliver consistent execution of the WOW (Wow Operating Way) in all locations. Regularly monitor the evaluation process for shop performance to ensure teams are following standard operating processes as part of a systematic onsite assessment. Set regional goals for meeting Client Performance Goals. Actively foster positive client relationships through responsive communication and performance reviews with location managers. Actively engage with the Continuous Improvement team to improve employee and business performance and to ensure operational consistency. Develop a process to understand shop level performance and monitor monthly operational reviews (WoW ready Assessments) and audits (in-person) led by Market Managers. Monitor customer service performance and ensure Market Managers are achieving service expectations through active involvement in the resolution of customer concerns. Establish systems to monitor and manage workload within a region by effectively metering the business across the designated markets. Growth: In alignment with Company direction, develop and implement clear strategy and plans to achieve financial targets and key performance metrics to align with company goals and objectives. Proactively communicate company directions and plans with team members with the express purpose of driving key initiatives and meeting performance expectations. Lead by example by personally participation in external marketing and team building activities and set the expectation of the direct report team to do the same as needed. Partner with the Business Development team and work to achieve the growth objectives of the assigned Region. Education and/or Experience Required (including certifications) 15 Years in increasingly responsible roles in Business Operations in high volume, multi-site retail or service organization Bachelor's degree in Business Administration, Logistics, Engineering, or other industry-related field preferred 7 Years Leadership experience required Automotive industry or retail experience preferred Required Skills/Abilities Ability to work in a fast-paced changing industry Ability to use data to project trends and improve business operations and financial performance E Excellent written and oral skills, both in presentation and development of materials; ability to present and influence credibly at all levels in an organization Other Requirements Internal Qualifications: Must have at least 3 years as a Market Manager or related multi-unit leadership Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an industry leader, including: Annual Paid Time Off (PTO) plans 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week 6 paid holidays annually Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Additional Voluntary Life Insurance Continuing Education Opportunities Free Prescription or Non-Prescription Safety Glasses annually Annual Voluntary Uniform Stipend Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract. About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details: Expected Salary Range $150,000 - $230,000 / year commensurate with experience and qualifications