The Carneros Inn jobs - 96 jobs

Reports to: Resort Executive Chef The Banquet Executive Chef at Carneros Resort and Spa is responsible for leading and overseeing all culinary operations related to banquet events, catering functions, and the employee dining program. This role ensures that all menus, food quality, and service execution meet or exceed luxury standards while maintaining efficiency, consistency, and profitability. The ideal candidate is a hands-on, organized culinary leader who can balance large-scale event execution with the daily oversight of the Employee Dining Room (EDR), ensuring high-quality, nutritious, and well-presented meals for associates. This individual thrives in a collaborative environment, guiding a talented culinary team through elevated service experiences that align with Carneros' Forbes-level hospitality. Key ResponsibilitiesBanquet Culinary Leadership Lead the banquet culinary team in preparing, producing, and presenting food for weddings, corporate functions, and private events. Collaborate closely with the Banquet Director and Resort Executive Chef to design creative, seasonal menus tailored to event specifications. Ensure precise execution of plated dinners, buffets, and action stations for events of varying sizes and complexity. Maintain consistent presentation, portioning, and quality standards in alignment with Carneros' brand. Oversee banquet kitchen scheduling, staffing, and labor management to meet productivity goals. Employee Dining Room (EDR) Oversight Direct and oversee all culinary operations of the Employee Dining Room, ensuring balanced, appealing, and nutritious meals for staff. Develop rotating menus and seasonal offerings that reflect quality and variety. Uphold standards of cleanliness, organization, and sanitation in the EDR kitchen and service area. Maintain strong communication with department heads to understand employee needs and feedback. Foster a positive and supportive environment for the EDR culinary team, promoting engagement and morale. Team Development & Training Recruit, train, and mentor banquet and EDR culinary staff, fostering teamwork, accountability, and professional growth. Conduct pre-shift meetings and regular trainings to ensure staff alignment with recipes, plating, and service expectations. Promote a culture of safety, cleanliness, and respect within the kitchen environment. Operational Excellence & Financial Management Manage banquet and EDR food costs, budgets, and labor expenses to achieve departmental financial goals. Conduct regular inventory counts and ensure proper ordering in collaboration with the Purchasing Manager. Implement cost-control initiatives while maintaining Carneros' luxury dining standards. Ensure all banquet kitchen equipment is properly maintained and coordinate repairs as needed. Cross-Departmental Collaboration Work closely with the Banquets, Sales, and Events teams to execute flawless event experiences. Partner with the Resort Executive Chef and F&B leaders to maintain consistent culinary standards across outlets. Collaborate with HR and Operations to support employee engagement and EDR satisfaction initiatives. Qualifications 5-7 years of progressive culinary leadership experience, including at least 2 years as an Executive Sous Chef or Banquet Chef in a luxury resort or fine dining environment. Proven expertise in banquet menu development, high-volume production, and large-scale event execution. Strong knowledge of kitchen management, food safety, and sanitation standards. Demonstrated ability to manage food and labor costs while maintaining product excellence. Experience leading and mentoring diverse culinary teams. Exceptional communication and organizational skills. Familiarity with Napa/Sonoma regional ingredients and Forbes service standards preferred. Schedule & Physical Requirements Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays based on event volume. Must be able to stand and walk for extended periods and lift up to 50 pounds. Ability to work both in indoor kitchens and outdoor banquet venues across the 28-acre property.

Responsible for maintaining the cleanliness standards in Hotel guest rooms and corridors as well as Housekeeping storage and supplies areas. Responsibilities: Clean, dust, sanitize and supply (including amenities) all guest rooms (including bathrooms) assigned daily, according to procedures. Pick up and ensure supplies is adequately and properly stocked. Keep corridors clean, neat and free of litter in all assigned areas. Report, turn in, and/or log all lost and found items according to established procedures. Notice and report to supervisor any damage or repairs needed in assigned areas. Maintain a professional demeanor at all times to everyone. Qualifications Must have strong attention to detail and cleanliness. Prior experience in a high end and/or hospitality preferred but not necessary. Ability to handle multiple tasks. Demonstrate initiative, personal awareness, professionalism, positive attitude, and integrity. Must have the ability to communicate in English. Must be a team player. Shift times are subject to change at any time, based on Department's needs. Applicants must be able to provide flexible availability, and can be scheduled for various shift times as needed by the Department Manager. Balboa Bay Resort and Club is an equal opportunity and E-verify employer.

Overview Responsibilities Under the supervision of the Purchasing Manager, the incumbent purchases materials and/or services in accordance with Hard Rock's Purchasing Department policies and procedures. The Senior Buyer functions in a lead role with all Buyers and assists in the initiation of joining product/service synergies with all properties and is an integral part of the research, negotiation and implementation of new programs. Essential Job Functions: Ensures that Purchasing Policy and Procedures are adhered to and observed by the buyers and coordinators in the Purchasing Department. Responsible for training, re-training and coaching buyers and coordinators in the Purchasing Department Applies established standards and programs on behalf of Seminole Hard Rock Support Service that relate to the Purchasing Department. Analyzes markets and vendor conditions for quality, availability and price of materials. Evaluate and monitor the supplier community entailing meetings, conferences and product review. Interfaces at all levels with vendors. Solicits quotations, negotiates product/service contracts, prices, terms, delivery, quality and service in all commodities with a primary focus on F&B. Evaluates and selects suppliers based upon price, quality, availability, reliability and selection of materials/services. Interfaces internally with employees and co-workers to determine exactness of materials/services needed. Perform tastings, obtain samples, and assist with menu rollout on all new products nationally. Negotiate with the broad liners to stock products with continued monitoring to maintain adequate inventory in multiple markets. Maintains a thorough knowledge of food and beverage products, specifications, markets, and negotiations. Maintains current knowledge of Purchasing policies and procedures, commodity markets, seasonal buys and lock-ins, negotiations and contracts as they relate to multiple properties. Exercises high level of analysis, problem-solving, decision-making and prioritization on a daily basis. Remains proficient in computerized purchasing, bidding, and data transmitting systems as they relate to the Purchasing Department. Maintains up-to-date working knowledge of materials and sources of supply. Manages multiple high priority projects simultaneously, displaying a “sense of urgency” demeanor as a standard. Identifies challenges in processes and assists with pinpointing solutions to increase efficiencies. Promotes affirmative public/employee relations, displays a positive demeanor and exhibits exceptional interpersonal skills at all times. Maintains a clean, safe, hazard-free work environment within area of responsibility. Ability to work independently with little supervision or as part of a team Performs all other related and compatible duties as assigned. Qualifications Five (5) years of purchasing/food and beverage buying experience with computer skills or an equivalent combination of experience and/or education. Multi-Unit food and beverage purchasing experience preferred. Communication, problem solving, decision-making, prioritization and analytical skills required. Knowledge of Stratton Warren MMS system preferred. Must be competent on Microsoft Word & Excel Software. SKILLS Strong leadership and interpersonal skills Excellent interpersonal, oral and written communication skills. Meticulous, organized and accurate Extreme confidentiality. Familiarity with a variety of computer systems and applications. Be flexible to work varying shifts and time schedules as needed. Communicate effectively with all levels of employees and guests. Manage multiple details and tasks concurrently in a changing environment. Able to work effectively in a team environment. Analyze and think about how possible solutions impact on the entire operation. PHYSICAL DEMANDS Ability to stand and sit for extended periods of time. Ability to walk distances. Ability to lift 30 to 40 lbs. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Responsible for the safeguarding of hotel property, assets, guests, visitors, and employees. Give direction to security officers as needed on specific shifts. Responsibilities: Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees safety and security in hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports. Check all alarm systems, safety and fire equipment systems and closely monitor security of building doors, service areas and delivery areas. Oversee safety/security officers on specified shifts, ensuring proper attire (designated hotel uniform), reporting to duty on time and proper coverage of hotel and grounds. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Assist in the compiling of records, reports, and statistics necessary for complete and accurate records, including the shift activity log, code book, and the daily shift summary. Perform any special guest requests, making sure that they are properly executed. Additional duties as necessary and assigned. Qualifications SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Knowledge of hotel policy and fire safety procedures. Ability to operate hand held two-way radio and knowledge of ten codes. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. in an emergency. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space and to reach other locations of the hotel and outside the hotel on hotel grounds on a timely basis. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS High school or equivalent education preferred. Minimum of one year security related background required. Ability to obtain and/or maintain any government required licenses, certificates or permits. Current CPR certification and First Aid training required. Current Guard Card required. All employees must maintain a neat, clean and well-groomed appearance per company standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Balboa Bay Resort and Club is an Equal Opportunity and E-Verify User.

Overview The Front Desk Attendant is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures. - Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested. - Ensure all guest information is accurate and maintained in an organized manner. - Utilize the property management system to run daily reports and block any special requests. - Check guests out of the property in accordance with procedures. - Make change, cash checks, exchange foreign currency, and post charges/make adjustments to guest accounts. - Accept reservations, changes, and cancellations in the absence of reservations staff. - Promote room upgrades (upsell) and monitor and control product to meet goals. - Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank. - Assist individuals and groups with check-in, checkout, and room changes. - Work closely with the bell and door staff to coordinate the efficient handling of luggage and follow up on guest requests, inquiries, etc. - Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed. - Work with Front Office Manager regarding hotel business to keep them informed. - Maintain positive and professional communication with all staff. - Provide recognition to others, including co-workers, supervisors, managers, and directors. - Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities. - Ensure a healthy and safe work environment for co-workers and guests. - Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests. - Promote property outlets to guests. - Assist guests in finding locations within the property by escorting, when possible, or giving clear directions. - Resolve guest complaints using property procedures. - Create a positive environment in which all employees have the ability to maximize their potential. - Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance. - Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service. - Participate in Sound Check meetings on each shift. - Always smile and offer a warm greeting to all. - Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique. - Take initiative to offer assistance throughout the property. - Operate ethically to protect the Hard Rock brand. - Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations. - Perform additional duties as requested by department managers and supervisors. - Communicate with supervisors and managers to ensure that assigned duties are completed to standard. - Coordinate operations with other departments, as needed. - Present a professional image to employees, guests, clients, owners, and investors. - Review and develop guest history records to enhance personalized service for repeat guests. - Maintain confidentiality of guest, employee, and company information. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: High School diploma or equivalent required, with a Secondary school degree preferred. Previous work experience in service for at least 2 years is preferred. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations. - Prior experience in the Gaming industry strongly preferred. - Prior experience in Tribal Gaming preferred. - Must be at least twenty-one (21) years of age. ABILITY TO: - Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas. - Ability to read, comprehend, and write simple instructions, short correspondence and memos. - Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.). - Ability to stand in place for the duration of the shift. Additional Details Closing: The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

that requires the successful candidate to be on site. This position requires that successful candidates are available to guests via phone and email after working hours, weekends, holidays, etc. Under the direction of the Director of Player Development, this position responsible for the implementation, development, and coordination of Player Development programs to attract, acquire and host high-value players Asian players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for on and off-property efforts to establish and develop relationships with those who have the means and potential to become high value gaming guests. The position is called upon to interact frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods. Responsibilities Essential duties include, but are not limited to : Creates an atmosphere that induces premium guests to make Hard Rock Casino their choice of gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Primary focus of this position is to drive new/trial play to the property Responsible for targeting, developing, and assessing new business relationships. Manages their book of business to achieve semiannual and annual theoretical goals while maintaining profitability through appropriate re-investment levels. Maintains relationships with VIP guests through personal contact by phone and in person with the goal of increasing new business. Works to utilize direct mail to actively recruit VIP players. Assists with planning and execution of special events. Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty. Supports and cultivates new ideas and methods to deliver business solutions. Develops critical thinking skills to handle increasingly complex matters. Assist in the development of guest invitation lists for special events conducted by Hard Rock. Convey Unity program and qualification requirements to prospective gaming guests. Assists the Director - Player Development with business development programs to increase visitation to Hard Rock. Represent the casino at on and off property events in the capacity of a Player Development Executive Host. Monitors SalesForce theoretical production and reinvestment and changes strategy when required in order to meet stated goals Ensure that all guests are dealt with in an efficient and courteous manner. Resolve customer complaints and issues effectively while escalating concerns as appropriate. Anticipates, responds to, and consistently meets or exceeds the needs of internal clients. Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing promotions and programs. Provide complimentary to casino patrons according to the approved internal controls and approved Complimentary Matrix. Maintain players' database and monitor players' visits, spending and preferences, to tailor marketing campaigns (including telemarketing, email, and personal invites) to encourage return visits while developing the business. Qualifications Must speak read and write English, bilingual in Mandarin or Cantonese or Vietnamese preferred Bachelor's in Business, Marketing or related field with 5 years host experience or 4 years marketing experience; or an equivalent combination of education and/or work experience. Must obtain and maintain all Gaming licenses / certifications. Must be twenty-one (21) years of age. Must be able to work nights, holidays and weekends, as well as flexible shifts. Prior experience opening new properties/outlets strongly preferred. Knowledge of: Understanding of and experience in the property's regional gaming market. Hard Rock marketing functions including, but not limited to customer acquisition, database, promotions, advertising, and branding. Operations, services and activities of a comprehensive marketing and database programs. Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. Pertinent federal, state, and local laws, codes, and regulations. Work Environment: Duties and responsibilities are typically performed in a professional office setting, as well as on a Restaurant, Hotel, or Casino Floor. On the Casino floor, it is a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the TejonTribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of employment process, final candidates will be required to obtain gaming licensure by completing a background check with Tejon Gaming Authority, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check

Provide personalized massage therapy treatments that promote relaxation and well-being for guests. Responsibilities • Deliver customized massage treatments based on guest needs. • Maintain a clean, organized, and serene spa environment. • Ensure compliance with health and safety protocols. • Promote spa services and products to guests. • Stay updated on massage therapy techniques and trends. Preferred Qualifications • Previous experience in a similar role within luxury hospitality. • Strong communication skills and attention to detail. • Ability to work in a fast-paced, guest-focused environment. • Familiarity with property or outlet-specific needs (e.g., Boonfly, FARM, Hilltop). • Team player mentality and a commitment to maintaining the resort's high standards. Company Overview Carneros Resort and Spa is a luxury destination situated on 28 beautiful acres in Napa Valley, offering world-class services to our guests. We are committed to creating memorable experiences through personalized service and attention to detail. Benefits Carneros Resort and Spa offers competitive pay, health benefits, and a supportive work environment focused on growth and development. Opportunities for career advancement and property discounts are also available. Physical Requirements • Ability to stand and walk for extended periods. • Ability to lift up to 25 pounds as needed. • Ability to navigate the resort's expansive property as applicable.

Overview Responsibilities The incumbent in this position is responsible for steward and cleaning operations, ensuring restaurants are supplied with clean dishes and silverware according to business needs Follows and maintains department objectives, standards, and guidelines to ensure proper operation of department. Assists in ordering and receiving all non-food items within the Food & Beverage Department, ensuring adequate par levels of inventory. Inspects equipment and ensures all equipment is in working order and up to Hard Rock safety and cleanliness standards; authorizes replacement parts for equipment in the food departments. Maintains open lines of communications with the Executive Chef and Director of Food & Beverage. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. Responsible for cleaning and sanitizing work and public spaces. Other duties as assigned Qualifications This knowledge and these abilities are typically acquired through a minimum of one-year progressiveexperience within the Stewards' Departmen SKILLS Strong leadership and interpersonal skills Excellent interpersonal, oral and written communication skills. Meticulous, organized and accurate Extreme confidentiality. Familiarity with a variety of computer systems and applications. Be flexible to work varying shifts and time schedules as needed. Communicate effectively with all levels of employees and guests. Manage multiple details and tasks concurrently in a changing environment. Able to work effectively in a team environment. Analyze and think about how possible solutions impact on the entire operation. PHYSICAL DEMANDS Ability to stand and sit for extended periods of time. Ability to walk distances. Ability to lift 30 to 40 lbs. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Carneros Resort and Spa is seeking a Tasting Room Sales Associate who is passionate about delivering exceptional guest experiences, promoting our wines, and building lasting relationships. This position requires weekend availability and participation in both onsite and offsite events. If you are you energized by a work environment that puts people first, this could be the role for you! Responsibilities: Guest Experience - Greet all visitors with enthusiasm and professionalism. - Lead guests through unique and personalized wine tasting experiences, educating them about our winery, wines, cider, and spirits. - Ensure a fun, memorable, and educational customer experience. - Develop and build long-lasting relationships with guests to convert them into repeat customers. Sales and Promotion - Effectively suggest and sell wine, cider, and spirits, with the ability to “up-sell.” - Execute direct sales to customers via phone as needed. - Support the team in meeting and exceeding Direct-to-Consumer (DTC) sales goals. Tasting Room Operations - Opening and closing procedures, stocking wine and retail products, and assisting with the proper display and pricing of retail items. - Responsibly pour selected wines for visitors according to tasting room guidelines and regulations. - Handle POS transactions accurately. - Assist customers to their vehicles with large purchases. - Clean the tasting room and polish glassware used in the tasting room. - Ensure wine shipments are properly packaged and sent according to regulations and procedures. - Recognize signs that a guest should not be served alcohol and take appropriate action. Event Support - Assist with the setup, execution, and breakdown of onsite and offsite winery events. - Available to work special winery events on weekends and evenings. General Duties - Maintain a professional and polished appearance at all times. - Follow company policies and procedures regarding federal and state shipping compliance. - Continuously develop knowledge of the wines and winemaking practices to educate guests effectively. - Assist with administrative tasks as needed. Qualifications: - Alcohol Awareness Certification, and Food Handlers Card (must comply with State regulations). Required at start of employment. - Experience in wine, sales, hospitality, or a related field preferred; a willingness to learn and sell. - High School Diploma or equivalent. - Excellent communication and sales skills. - Basic computer skills and proficiency in using a web-based POS system. - Ability to lift 45 lbs regularly and stand for long periods. - Must be at least 21 years of age. - Passion for wine and people, with a drive to sell, grow, and improve. - Flexibility to work weekends, evenings, and holidays as scheduled.

Overview Responsibilities Supports the excitement on the gaming floor by assisting with new slot machine installs, software upgrades, theme conversions and slot machine moves. Assists with jackpot wins by ensuring slot machine integrity. Performs preventative maintenance on machines and casino equipment to ensure the integrity and proper functionality of casino equipment. Responsible for documenting, reporting and sharing information. Ensure the cleanness of their working areas and the gaming floor. Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations. Other duties as assigned Qualifications A Secondary School diploma or comparable combination of equivalent working experience and education with a background in electronics. 1+ years' hands on working experience in a Slot Operations or Electronics area. Strong organizational, interpersonal, analytical, communication. Working knowledge of computer software packages and the ability to troubleshoot electronic equipment. Able to multitask, prioritize and manage time efficiently Able to take initiative to recommend projects, product improvements. An ability to work in a physically demanding area and be familiar with a high-volume, fast paced, shift work environment. SKILLS Strong leadership and interpersonal skills Excellent interpersonal, oral and written communication skills. Meticulous, organized and accurate Extreme confidentiality. Familiarity with a variety of computer systems and applications. Be flexible to work varying shifts and time schedules as needed. Communicate effectively with all levels of employees and guests. Manage multiple details and tasks concurrently in a changing environment. Able to work effectively in a team environment. Analyze and think about how possible solutions impact on the entire operation. PHYSICAL DEMANDS Ability to stand and sit for extended periods of time. Ability to walk distances. Ability to lift 30 to 40 lbs. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Supervises the Food and Beverage teams in assigned restaurant to ensure guests receive the highest level of service and quality on a daily and consistent basis. Responsibilities: Supervises subordinate lead personnel in the Members Grill Restaurant. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Plans, assigns and directs work. Determines work quality expectations and sets deadlines. Monitors day-to-day restaurant operations to ensure standards of product presentation and service exceed guest expectations and meet or exceed property standards. Works to achieve budgeted revenues, controls expenses and maximizes profitability within assigned areas. Ensures guests receive outstanding, consistent, exceptional service by circulating through each dining area. Ensures all dining, service and kitchen areas are clean and properly set up. Ensures compliance with all food and beverage regulations. Follows all standard food handling, TIPS, sanitation and health department guidelines. Qualifications Minimum one year of Supervisory experience in an upscale restaurant. Exceptional guest service and communication skills. Ability to manage challenging situations in a fast-paced environment. Strong administrative and computer skills. Prior scheduling experience. Valid CA Food Handler card required. Shift times are subject to change at any time, based on Department's needs. Applicants must be able to provide flexible availability, and can be scheduled for various shift times as needed by the Department Manager. Balboa Bay Club is an Equal Opportunity and E-Verify employer. We are proud to offer: Great health insurance including family and pets Free meals Complimentary parking Scholarship Fund & Tuition Reimbursement Fun events for employees and families Training and promotion opportunities Hotel Discounts 401K program with matched contributions Competitive wages Recognition and Rewards

The Hotel Engineer is responsible for the upkeep, repair, and maintenance of the hotel's mechanical, electrical, plumbing, and HVAC systems. This role ensures that all facilities are functioning properly and that guests enjoy a seamless, high-quality experience. The engineer works closely with the maintenance team to perform preventative maintenance and emergency repairs as needed. Key Responsibilities: Perform routine maintenance and repairs on electrical, plumbing, heating, ventilation, and air conditioning (HVAC) systems. Troubleshoot and resolve mechanical, electrical, and plumbing issues throughout the hotel. Conduct preventative maintenance checks to minimize downtime and costly repairs. Ensure compliance with safety regulations, health codes, and hotel brand standards. Respond promptly to guest service requests and maintenance concerns. Maintain records of repairs, maintenance schedules, and equipment logs. Assist with energy conservation efforts and sustainability initiatives. Collaborate with housekeeping and other departments to address maintenance needs. Ensure all fire safety systems, alarms, and emergency exits are in proper working order. Support renovation and upgrade projects as needed. Qualifications & Skills: High school diploma or equivalent (Technical certification or degree in Engineering, HVAC, or related field is a plus). Minimum of 2 years of experience in hotel maintenance, facilities management, or a similar role. Knowledge of plumbing, electrical, mechanical, and HVAC systems. Strong troubleshooting and problem-solving skills. Ability to read and interpret blueprints, schematics, and technical manuals. Basic carpentry and painting skills are a plus. Ability to work independently and as part of a team. Strong attention to detail and commitment to safety. Willingness to work flexible hours, including nights, weekends, and holidays. Physical Requirements: Ability to lift up to 50 lbs. and perform physically demanding tasks. Comfortable working in tight spaces, heights, and varying weather conditions. Ability to stand, walk, bend, and kneel for extended periods.

Overview Responsibilities The Cage Cashier is responsible for providing superior service to both the internal and external guests. The Cage Cashier is also responsible for performing varied cashier functions in a pleasant, efficient, and honest manner. Essential Duties & Responsibilities: Quickly and accurately makes change, cashes checks,and processes fills. Writes receipts for payouts, and other documents. Inputs and accesses information on the computer. Greets patrons and offers efficient, timely customer service during all window transactions. Uses current technology to obtain customer credit information, field incoming calls, and coordinates work with fellow employees. Maintains bank balance and keeps work area clean and supplies stocked. Completes any required paperwork. Performs any additional duties as assigned by the shift supervisor. Customer facing transactions: Front-Money, and Safekeeping transactions Currency exchange Check cashing Credit card cash advance Ticket-related transactions Required to complete all related documentation with accuracy. Balances specific assigned areas with accuracy Adheres to Internal Controls and Standard Operating Procedures. Adheres to all AML/Title 31 regulations. Follows all company policies and procedures. Other duties as assigned. Qualifications High School diploma or equivalent required. Prior cashier or teller experience preferred. Good arithmetic skills preferred. SKILLS Strong interpersonal skills Excellent interpersonal, oral and written communication skills. Meticulous, organized and accurate Extreme confidentiality. Familiarity with a variety of computer systems and applications. Be flexible to work varying shifts and time schedules as needed. Communicate effectively with all levels of employees and guests. Manage multiple details and tasks concurrently in a changing environment. Able to work effectively in a team environment. Analyze and think about how possible solutions impact on the entire operation. PHYSICAL DEMANDS Ability to stand and sit for extended periods of time. Ability to walk distances. Ability to lift 30 to 40 lbs. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Overview Responsibilities The Specialty Banker is responsible for the controlling and accounting transactions for the main bank and other duties as assigned by management. Main Bankers provide excellent customer service to team members and vendors in all situations. Essential Duties & Responsibiltiies: Opens check-cashing cards (requires making credit inquiries). Cashes checks, cashier checks, coins, and vouchers for guests and team members. Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day. Exchanges foreign currency, cash coin, exchanges coin or tokens for customers. Maintains accountability over a cashier drawer. Performs all duties in a confidential manner. Responsible for the impress bank issued. Perform guest and in-house monetary transactions. Balance and issue impress bank to Floor Attendants, F&B, and team members. Enter guest transactions into the computer system accurately. Prepare paperwork, balance sheets and documents in accordance with Company policy and procedures, and within the guidelines of the Finance Dept. Signs all documents legibly. Transfer cash, coins and checks between cages and/or departments in an accurate and efficient manner. Strictly adhere to department policies and procedures in order to maintain integrity of the Cage operation. Apply accurate transaction and balancing practices. Participate in the daily cage reconciliation process. Comply with Federal Title 31 procedures. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations. Ensure prompt and discreet notification to supervisors and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Other duties as assigned. Attend and participate in meetings, completing follow-up as assigned; Perform work regularly and predictably. Perform other duties as assigned. Qualifications High school diploma or equivalent required, along with a minimum of one (1) year of related experience or an equivalent combination of education and/or experience. Must have one (1) year of cage, banking and/or cashiering experience. SKILLS Strong leadership and interpersonal skills Excellent interpersonal, oral and written communication skills. Meticulous, organized and accurate Extreme confidentiality. Familiarity with a variety of computer systems and applications. Be flexible to work varying shifts and time schedules as needed. Communicate effectively with all levels of employees and guests. Manage multiple details and tasks concurrently in a changing environment. Able to work effectively in a team environment. Analyze and think about how possible solutions impact on the entire operation. PHYSICAL DEMANDS Ability to stand and sit for extended periods of time. Ability to walk distances. Ability to lift 30 to 40 lbs. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Job Description Reports to: Banquets Manager Classification: On-Call, Hourly, Non-Exempt The Banquet Bartender at Carneros Resort and Spa is a skilled hospitality professional responsible for delivering exceptional beverage service during weddings, private dinners, and resort events. This on-call role supports primarily evening shifts and requires a passion for luxury service, a strong knowledge of spirits and wine, and the ability to thrive in fast-paced, guest-focused environments. The ideal candidate demonstrates professionalism, adaptability, and a genuine desire to create memorable moments through thoughtful beverage experiences. Key Responsibilities Provide warm, attentive, and professional bar service during banquets, weddings, and special events. Prepare and serve cocktails, beer, wine, and non-alcoholic beverages according to resort standards and event specifications. Set up and break down event bars, ensuring cleanliness, proper stock levels, and organized presentation. Maintain a clean and efficient workstation throughout the event. Monitor guest intoxication levels and practice responsible alcohol service in compliance with ABC regulations. Communicate with Banquet Captains and servers to ensure smooth event execution and beverage flow. Respond to guest requests promptly and with courtesy, creating a welcoming and upscale experience. Follow all safety, sanitation, and resort policies regarding bar service, equipment use, and guest interaction. Preferred Qualifications 1-2 years of bartending experience in banquets, catering, or fine dining required Strong knowledge of wine, spirits, cocktails, and luxury service standards Ability to remain composed and efficient during high-volume events Excellent communication and interpersonal skills Valid Responsible Beverage Service (RBS) certification or ability to obtain prior to hire Experience in luxury hospitality or Forbes service environments preferred Schedule & Physical Requirements On-call position with a primary focus on evening and weekend availability Must be available for a flexible schedule, including nights, weekends, holidays, and peak event seasons Ability to lift and carry up to 40 pounds, including cases of beverages, bar equipment, and supplies Must be able to stand for extended periods and navigate event spaces indoors and outdoors TOTAL COMPENSATION: Base Salary Medical, Dental & Vision Insurance Health and Dependent Care FSA Options Life Insurance, Short-Term Disability and Long-Term Disability Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance 401k with Employer Match Paid Time Off (PTO) & Sick Leave

Job Description Reports to: Director of Food & Beverage Position Overview: The Assistant Director of Food and Beverage at Carneros Resort and Spa is responsible for driving a culture of excellence in service and operations across all food and beverage outlets. This role ensures that guest experiences consistently exceed expectations by upholding the highest luxury standards, fostering team accountability, and leading strategic planning efforts for optimal operational and financial performance. Key Responsibilities: Leadership and Team Development: Lead, mentor, and inspire Food & Beverage leaders and frontline teams, with a strong emphasis on beverage leadership, to consistently deliver exceptional guest experiences while meeting operational and financial expectations. Establish and sustain a culture of accountability, professionalism, and continuous improvement across all Food & Beverage outlets, with particular focus on bar operations and beverage execution. Oversee recruitment, onboarding, training, and performance management for the department, including bartenders, sommeliers, and beverage leadership, with a focus on skill development, service excellence, and employee engagement. Drive a service-oriented and beverage-forward mindset through ongoing coaching, recognition, and alignment with luxury brand, service, and mixology standards. Guest Experience and Service Standards: Maintain a visible leadership presence in outlets, particularly bar and lounge environments, actively engaging with guests to gather insights, resolve concerns, and elevate the beverage experience. Lead the development and execution of the beverage program, ensuring wine, spirits, cocktails, and non-alcoholic offerings are innovative, on-trend, and aligned with the property's luxury positioning. Collaborate closely with Culinary leadership to ensure food and beverage offerings are complementary and cohesive. Analyze guest feedback and beverage performance metrics to identify trends, implement improvements, and continuously enhance the overall guest experience. Ensure all Food & Beverage outlets consistently meet or exceed luxury service standards, with exceptional execution of beverage presentation, service rituals, and product knowledge. Operational Management and Accountability: Oversee daily Food & Beverage operations with direct accountability for bar operations, beverage service standards, and consistency across all outlets. Develop, track, and review operational KPIs related to beverage quality, speed of service, sales mix, and guest satisfaction, holding leaders accountable for results. Establish clear expectations for beverage preparation, presentation, cleanliness, safety, and compliance with alcohol service regulations. Ensure consistent execution of beverage programs across outlets, events, and banquet operations. Financial Performance and Resource Management: Lead beverage inventory management, procurement, and supplier relationships to ensure optimal stock levels, quality standards, and cost efficiency. Manage beverage cost of goods, labor efficiency, and pour controls while maintaining product integrity and guest satisfaction. Drive beverage revenue growth through menu engineering, pricing strategies, upselling initiatives, and experiential programming. Support the development and management of departmental budgets, forecasts, and financial controls to achieve revenue and profitability targets. Collaboration and Strategic Planning: Drive continuous improvement of the beverage program by analyzing sales data, guest feedback, and industry trends. Develop and implement beverage strategies that adapt to evolving guest preferences and elevate the property's market positioning. Collaborate with Sales and Marketing teams to create beverage-driven promotions, activations, tastings, and special events. Partner with the Executive Chef and Events teams to ensure beverage programs are seamlessly integrated into banquets, group events, and seasonal offerings. Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Minimum of five (5) years of progressive leadership experience in Food & Beverage operations, with demonstrated strength in beverage program leadership within a luxury hotel, resort, or high-end restaurant environment. Advanced knowledge of wine, spirits, cocktails, and beverage trends; sommelier or spirits certifications strongly preferred. Proven ability to lead, develop, and retain high-performing beverage and service teams. Strong financial acumen with experience managing beverage budgets, cost controls, and revenue targets. Exceptional interpersonal and communication skills with a polished, guest-focused approach. TOTAL COMPENSATION Base Salary Medical, Dental & Vision Insurance Health and Dependent Care FSA Options Life Insurance, Short-Term Disability and Long-Term Disability Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance 401k with Employer Match Paid Time Off (PTO) & Sick Leave

As a Spa Esthetician at Carneros Resort and Spa, you will provide luxurious, results-driven skincare treatments in a tranquil setting. Your role involves delivering personalized service while embodying the essence of Napa Valley's charm and Forbes Five-Star standards. Key Responsibilities: Welcome guests with warmth and professionalism, creating a memorable and relaxing spa journey. Conduct in-depth consultations to identify individual skincare needs, tailoring treatments accordingly. Provide expert advice on spa products and at-home skincare regimens to enhance guests' results. Perform a wide range of esthetic services, including facials, advanced skincare treatments, and enhancements. Maintain precision and care in every treatment, ensuring an exceptional guest experience. Adhere to spa protocols and uphold the meticulous standards expected at a Forbes Five-Star property. Ensure treatment rooms are impeccably maintained, sanitized, and stocked with premium products. Stay informed on the latest industry trends, products, and techniques to provide cutting-edge services. Assist in promoting spa retail offerings that align with guests' wellness goals. Work closely with the spa team, including receptionists and therapists, to deliver seamless guest experiences. Participate in ongoing training to enhance skills and support the spa's commitment to excellence. Qualifications: Valid esthetician license in the state of California. Minimum of 1 year of experience in luxury spas, with a preference for experience at Forbes-rated properties. Strong knowledge of advanced skincare treatments and products. Exceptional communication and interpersonal skills. Professional appearance and demeanor reflective of the luxury brand. Flexibility to work weekends, holidays, and evenings as needed.

Overview Responsibilities The incumbent is responsible for performing technical surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained. He or she will perform surveillance of the gaming floor, parking lot, back-of-the-house areas, outbuildings, and shops by means of complex electronic and video equipment while promoting outstanding guest relations. Essential Duties Responsible for observing, monitoring, and recording all activity occurring in the casino area and record observations in writing as required. Record events in table games, slots, cage, hard count, soft count. Must have a working knowledge of credit procedures, cash transaction reports, company procedures and Regulatory Regulations. Perform duties in compliance with company standards and gaming regulations. Assist in the coordination and resolution of emergency situations. Responsible for disclosing irregularities, variances from procedures etc., observed during the performance of duties to the immediate attention of management. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations. Responsible for cleaning and sanitizing work and public spaces. Perform all other related and compatible duties as assigned. Qualifications This knowledge and these abilities are typically acquired through the completion of a high school education, minimum of one (1) or more years of experience in a Security related field or gaming related positions (Cage, Slot, Table Games or Audit) preferred. Analytical, observational, organizational, interpersonal and communication skills. Casino Surveillance or related surveillance experience is an asset. 20/20 corrected vision is required SKILLS Strong leadership and interpersonal skills Excellent interpersonal, oral and written communication skills. Meticulous, organized and accurate Extreme confidentiality. Familiarity with a variety of computer systems and applications. Be flexible to work varying shifts and time schedules as needed. Communicate effectively with all levels of employees and guests. Manage multiple details and tasks concurrently in a changing environment. Able to work effectively in a team environment. Analyze and think about how possible solutions impact on the entire operation. PHYSICAL DEMANDS Ability to stand and sit for extended periods of time. Ability to walk distances. Ability to lift 30 to 40 lbs. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Reports to: Food & Beverage Director The Director of Banquets at Carneros Resort and Spa is responsible for leading all banquet operations, ensuring flawless execution, strong collaboration with the Sales & Catering teams, and seamless delegation to banquet leadership and service teams. This role is instrumental in maximizing revenue opportunities, enhancing guest experiences, and maintaining the highest service standards. The ideal candidate is a strategic leader who excels in delegation, operational execution, and cross-departmental collaboration to deliver world-class events. Key ResponsibilitiesBanquet Execution & Operational Leadership Oversee all banquet functions, ensuring precise execution from pre-event setup to post-event breakdown. Delegate responsibilities effectively to Banquet Managers, Captains, and service teams to ensure smooth and timely service. Ensure event timelines are met with attention to detail and adaptability to last-minute adjustments. Maintain high service and presentation standards aligned with Carneros Resort and Spa's luxury hospitality values. Work with the culinary team, engineering, and housekeeping to ensure event spaces are prepared to perfection. Collaboration with Sales & Catering Partner closely with the Sales & Catering teams to ensure banquet operations align with client expectations and contractual agreements. Attend weekly BEO (Banquet Event Order) meetings, providing operational insights and ensuring all event details are confirmed. Offer expertise on space utilization, timing, and service flow to optimize event success and revenue opportunities. Participate in site visits and client consultations to showcase banquet offerings and reinforce collaboration between departments. Financial & Revenue Management Work with the Sales & Revenue teams to forecast banquet business and align staffing and operational needs accordingly. Optimize banquet profitability through labor cost control, inventory management, and efficient resource allocation. Identify upselling opportunities, including menu enhancements, premium services, and specialty beverage offerings. Review event performance metrics, including revenue reports and guest feedback, to drive continuous improvement. Team Leadership & Delegation Lead, mentor, and delegate responsibilities to Banquet Managers, Captains, and banquet service staff. Develop a culture of accountability, teamwork, and professionalism within the department. Ensure clear communication between management and service teams, setting expectations for event execution and guest engagement. Conduct pre-shift meetings and training sessions to reinforce service excellence and operational efficiency. Compliance & Safety Standards Maintain compliance with health, safety, and sanitation regulations, ensuring all banquet spaces meet resort and industry standards. Monitor responsible alcohol service, ensuring adherence to ABC laws and resort policies. Ensure banquet equipment and service areas are well-maintained, clean, and fully operational. Qualifications Bachelor's degree in Hospitality, Business, or a related field preferred. 5+ years of banquet leadership experience, preferably in a luxury resort or high-volume event venue. Proven track record of collaborating with Sales & Catering teams to execute high-profile events successfully. Strong delegation and leadership skills, with experience managing large service teams. Financial acumen, with experience managing budgets, revenue forecasting, and cost control. Proficiency in BEO systems, POS platforms, and event management software. Ability to work a flexible schedule, including nights, weekends, and holidays.