The Carneros Inn jobs in Napa, CA

Job Description Reports to: FARM Manager Classification: Hourly, Non-Exempt, Tip eligible The Sommelier at FARM Restaurant is a passionate and knowledgeable wine professional who elevates the dining experience through exceptional tableside service, thoughtful wine pairings, and engaging team education. This hourly role focuses on in-room wine service at FARM, maintaining inventory, assisting with wine list upkeep, and supporting wine-related guest events. The ideal candidate thrives in luxury hospitality environments, has a deep understanding of wine and food pairings, and takes pride in creating memorable moments for guests while supporting overall beverage excellence. Key Responsibilities Guest Experience & Wine Expertise Serve as the on-floor wine expert for FARM Restaurant, guiding guests through thoughtful wine pairings and tableside recommendations. Maintain a strong presence during dinner service, engaging guests with storytelling and a refined approach to hospitality. Assist with menu pairings and collaborate with the FARM culinary team to align wine selections with seasonal offerings. Ensure guest satisfaction through prompt, knowledgeable, and anticipatory wine service. Inventory Support & Wine Program Maintenance Maintain organized and accurate wine storage and cellar conditions. Conduct regular inventory counts and stock rotation, ensuring freshness and consistency. Monitor product movement and provide recommendations for wine list updates or inventory needs to the Director of Food & Beverage, coordinating with the Purchasing Manager as needed. Ensure proper wine presentation, glassware readiness, and service tools are always available. Team Education & Training Lead regular wine training sessions for FARM servers and support staff. Create and distribute seasonal wine notes, pairing guides, and tasting sheets. Promote confidence and product knowledge within the team through hands-on mentorship and pre-shift discussions. Uphold Forbes-level service by modeling best practices and reinforcing luxury standards. Event Support Support wine-driven events at FARM such as wine dinners, tastings, and collaborative pairings. Coordinate with banquet and F&B leadership on special guest requests or group wine service needs. Represent the wine program during guest-facing events and internal activations, as needed. Qualifications Certified Sommelier (CMS Level 1+ or WSET Level 2+ required; Level 2+ or WSET Level 3 preferred) 2-3 years of sommelier or advanced service experience in fine dining or luxury hospitality Strong working knowledge of wine varietals, regions, food pairings, and wine service techniques Experience with inventory handling and cellar maintenance Excellent communication and interpersonal skills Passion for training and hospitality-driven leadership Ability to work a flexible schedule, including evenings, weekends, holidays, and special events Physical Requirements Must be able to lift and carry up to 40 pounds, including wine cases and equipment Ability to stand and walk for extended periods during service Comfortable navigating back-of-house areas and the dining floor throughout service

The incumbent in this position is responsible for maintaining public and team member areas in a clean, sanitary, and attractive condition. The primary area of responsibility for this position is Hard Rock Live. This position is intended to be an On-Call position responsible for cleaning the Hard Rock Live concert venue following live performances. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Collect and remove trash; clean carpeted areas; remove gum and carpet spots; vacuum upholstered furnishings and fabric; reposition furniture and equipment after cleaning. - Sweep, dust mop, and wet mop hard surface floors. - Clean/dust all surfaces: walls, doors, hardware, games, furnishings, door glass, display cases, etc. - Stock, clean and sanitize restroom fixtures and surfaces. - Work cooperatively with supervisors and all other team members of the property. Comply with department procedures, schedules and standards of performance. - Observe and report needed maintenance to buildings, fixtures, and equipment; report any loss, damage or breakage of property, or threat to safety. - Assist in emergency clean-ups and provide coverage for absences. - Attend and participate in meetings. - Perform work regularly and predictably. - Responsible for cleaning and sanitizing work and public spaces. - Other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) These skills and abilities are typically acquired through two months of on-the-job training or through related janitorial experience. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations. - Must successfully pass background check. - Must successfully pass drug screening. - Must be at least twenty-one (21) years of age. - Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours. KNOWLEDGE OF: - Basic hand and power tools and testing equipment. - Excellent guest service skills and communication skills. - Janitorial duties. ABILITY TO: - Be flexible to work varying shifts and time schedules as needed. - Communicate effectively with all levels of employees and guests. - Review and comprehend all necessary documentation. - Routine handling of potentially hazardous cleaning chemicals and wastes; requires strict adherence to supervisor's safety instructions and compliance with all safety policies and procedures; - Routine use of powered cleaning equipment. Additional Details Closing: The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company's two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit ***************** Responsibilities The Retail Sales Associate (RSA) is the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). Greeting guests. Answering questions - accurately and politely. Answering the phone. Making proficient sales transactions - using a point-of-sale system. Handling cash and other forms of payment. Maintaining proper cash drawer balances. Directing guests to areas/restrooms. Demonstrating impeccable product knowledge. Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits. Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases). Maintaining a clean and organized store. Maintaining proper product stock levels - through retail pulls & inventories. Displaying Retail product - through HRC's visual display standards. Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc. Assuring the complete satisfaction of each and every guest. Creating memorable experiences. Entertaining guests to create “Raving Fans”. This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS SKILLS Remaining calm in a hectic, fast-paced atmosphere. Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. ADDITIONAL REQUIREMENTS Maintaining a well-groomed appearance (“having a plan”). Following all uniform guidelines. Practicing all general safety & sanitation standards. Recycling products, where possible. Maintaining HRC's 5 core Values and Mission Statement.

Overview The incumbent in this position is responsible for procuring goods and services, including warehouse inventory items, direct receiving items, and special project purchases in a very fast paced work environment. Exercises buying responsibilities and judgments on the basis of the best value, considering quantity, quality, and service. This position will work closely with the Purchasing Director on purchasing initiatives. He/she will also work closely with the department heads to control costs and maintain a sound purchasing system. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Reviews requisitions, contacts vendors, and purchases goods based on agreed upon price, quantity and quality, ensuring timely procurement of goods at price/value to meet the needs of client departments. - Provides management with reports specifying and comparing factors affecting prices and profitability of inventories as well as operations. Analyzes annual purchase costs and prepares periodic report comparing standard costs to actual consumption costs - Communicates and coordinates with user departments in order to understand needs, and anticipate and resolve issues, ensuring customer satisfaction and that purchasing services meet the needs of the organization. - Reviews bids for all major purchases to ensure securing the most advantageous deal in relation to price, quantity, quality, service level, and delivery schedule. Plans, studies and collects data to determine costs of business activity. - Researches and communicates with existing and potential vendors in order to cultivate working relationships, negotiate cost effective deals, and develop most advantageous price and service agreements. - Analyzes changes in product use or total consumption, or services provided, to determine effects on costs. - Reviews inventory (such as office supplies, retail and certain food items) and places orders in order to maintain par levels of inventory which best meets the users' requirements. - Works with vendors to resolve discrepancies, return items, and coordinate delivery schedules in order to ensure timely delivery of quality product that meets the user department needs. - Assists internal, contracted, and regulatory auditors in their examination of accounting records to ensure that auditors receive adequate information and interpretation for effective inspection of property records - Attend and participate in meetings, completing follow-up as assigned; - Perform work regularly and predictably - Responsible for cleaning and sanitizing work and public spaces. - Other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through a Bachelor's degree in Business Administration or related field and one year purchasing department experience, or through a high school education or equivalent, and two years' experience. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations. - Must successfully pass background check. - Must successfully pass drug screening. - Prior experience in the Gaming industry strongly preferred. - Prior experience in Tribal Gaming preferred. - Prior experience opening new properties/outlets preferred. - Must be at least twenty-one (21) years of age. KNOWLEDGE OF: - Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. - Reviewing inventory stock levels and placing orders to maintain par levels. - Interviewing and identifying potential new vendors and suppliers in order to secure more cost-effective sources of products and services. - The Accounts Payable department to address differences between order pricing and receiving quantities. - Effective communication and negotiation skills. - Personal and mini-frame computer skills. ABILITY TO: - Be flexible to work varying shifts and time schedules as needed. - This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. - Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations. - Use a computer keyboard and IP computer system. - Review and comprehend requisitions, purchase orders, reports, and other necessary documentation. - Communicate effectively with vendors and all levels of employees. - Perform data entry for extended periods of time. - Work with minimal supervision. - Effectively manage multiple priorities in a fast-paced environment and consistently meet deadlines. Additional Details CLOSING: The Tribal Council gives first preference in all its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

Overview The Front Desk Attendant is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures. - Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested. - Ensure all guest information is accurate and maintained in an organized manner. - Utilize the property management system to run daily reports and block any special requests. - Check guests out of the property in accordance with procedures. - Make change, cash checks, exchange foreign currency, and post charges/make adjustments to guest accounts. - Accept reservations, changes, and cancellations in the absence of reservations staff. - Promote room upgrades (upsell) and monitor and control product to meet goals. - Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank. - Assist individuals and groups with check-in, checkout, and room changes. - Work closely with the bell and door staff to coordinate the efficient handling of luggage and follow up on guest requests, inquiries, etc. - Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed. - Work with Front Office Manager regarding hotel business to keep them informed. - Maintain positive and professional communication with all staff. - Provide recognition to others, including co-workers, supervisors, managers, and directors. - Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities. - Ensure a healthy and safe work environment for co-workers and guests. - Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests. - Promote property outlets to guests. - Assist guests in finding locations within the property by escorting, when possible, or giving clear directions. - Resolve guest complaints using property procedures. - Create a positive environment in which all employees have the ability to maximize their potential. - Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance. - Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service. - Participate in Sound Check meetings on each shift. - Always smile and offer a warm greeting to all. - Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique. - Take initiative to offer assistance throughout the property. - Operate ethically to protect the Hard Rock brand. - Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations. - Perform additional duties as requested by department managers and supervisors. - Communicate with supervisors and managers to ensure that assigned duties are completed to standard. - Coordinate operations with other departments, as needed. - Present a professional image to employees, guests, clients, owners, and investors. - Review and develop guest history records to enhance personalized service for repeat guests. - Maintain confidentiality of guest, employee, and company information. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: High School diploma or equivalent required, with a Secondary school degree preferred. Previous work experience in service for at least 2 years is preferred. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations. - Prior experience in the Gaming industry strongly preferred. - Prior experience in Tribal Gaming preferred. - Must be at least twenty-one (21) years of age. ABILITY TO: - Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas. - Ability to read, comprehend, and write simple instructions, short correspondence and memos. - Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.). - Ability to stand in place for the duration of the shift. Additional Details Closing: The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

Overview Under the direction of the Director -Table Games, Shift & Pit Manager positions, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play - Responsible for knowing all policies & procedures of the specific table game he/she is supervising. - Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale. - Works diligently to support the Hard Rock culture and team philosophy throughout the property. - Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same. - Promotes positive public relations and creates an enjoyable atmosphere for all customers. - Amicably resolves customer related problems in a fast-paced environment. - Ensures the protection of customer's rewards and credit lines. - Complies with all departmental and Company Policies including Hard Rock's business ethics guidelines. - Complies with all regulatory requirements. - Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. - Creates and ensures a fun-filled, entertaining and exciting environment. - Perform other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) - Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations. - Prior experience in the Gaming industry strongly preferred. - Prior experience in Tribal Gaming preferred. - Prior experience opening new properties/outlets preferred. - Must be at least twenty-one (21) years of age. WORK ENVIRONMENT: - While performing the duties of this job, the employee is frequently required to stand; walk; use hands, talk or hear. The employee must very infrequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public. - Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Additional Details Closing: The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

Overview The incumbent in this position is responsible for maintaining the cleanliness and organization of any banquet rooms, hallways, storage and service areas. Routinely inventory and care for banquet supplies such as linens, chairs, china, glassware, flatware and decorations. Set up the banquet room per the specification of a banquet events order, and then reset the room to its original state after the event has concluded. During the event, duties include assisting servers, transporting tables and equipment, maintaining audio-visual equipment, reporting maintenance issues to management, and providing requested information to banquet patrons. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel and Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Meet and greet guests in a friendly and warm manner. - Sets up and breaks down meeting rooms according to event orders as well as maintains cleanliness standards for equipment and meeting rooms. - Assemble and arrange conference equipment in meeting rooms per event requirements. - Open rooms for use adjusting lights, sound volumes, and temperature as needed for each room before guests arrive. - Ensure proper use, storage and maintenance of all A/V and meeting room equipment. - Maintain high standards of safety and cleanliness in all areas of the Kumi Event Center, Back of House, Hospitality Suite and any areas designated as Banquet or Entertainment venues. - Communicate any areas of need, problems, and concerns from guest to supervisor. - Other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) Must be able to speak, read, write and understand the primary language(s) used in the workplace. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations. - Must successfully pass background check. - Must successfully pass drug screening. - Must be at least twenty-one (21) years of age. - Prior experience in the Gaming industry required. - Prior experience in Tribal Gaming strongly preferred. KNOWLEDGE OF: - Excellent customer service skills. - Must be able to speak, read, write and understand the primary language(s) used in the workplace. ABILITY TO: - While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. - The employee is occasionally required to climb or balance. - The employee must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 25 pounds. - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. - Evenings, weekends and holidays are a regular part of the schedule. - Must have excellent attendance and conduct record for consideration. Additional Details CLOSING: The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

Reports To: Director of Spa Status: Full Time, Non-Exempt Overview: The Spa Supervisor supports daily spa operations and ensures exceptional guest experience. This role assists management with training, service standards, communication, and retail performance while maintaining a smooth, organized spa environment. Responsibilities: Supervise spa staff and ensure service excellence and adherence to standards. Oversee daily operations including scheduling, inventory, checklists, and cleanliness. Maintain and update all opening and closing checklists to ensure operational accuracy. Communicate operating information to the spa team Report guest service issues, scheduling concerns, team member issues, and equipment maintenance needs to senior management. Train, coach, and motivate team members on procedures, product knowledge, and safety standards. Create and maintain a training checklist for all new spa receptionists and spa attendants and train new hires accordingly. Handle guest check-in/check-out, appointment booking, and guest concerns. Support retail operations including merchandising and inventory. Maintain a welcoming, orderly, and well-stocked spa environment. Implement and uphold SOPs for front-of-house team members and provide performance feedback. To represent Carneros Resort and Spa in a positive and professional manner as requested and continually promote the spa internally. To maintain a working knowledge of all services and products and recommend them to guests as appropriate. To assist with special projects, events and promotions as needed and use available time to help with spa operations as requested. Qualifications: 2-3 years supervisory or management experience in a spa, hospitality, or related field. Strong leadership, communication, and organizational skills. Ability to multitask and remain calm in a fast-paced environment. Experience in spa or retail operations preferred; SpaSoft knowledge helpful. Working knowledge of Microsoft Office and office equipment. Flexible schedule includes evenings, weekends, and holidays. Team-oriented, upbeat, and dedicated to exceptional guest service. Experience managing cash drawers. The ability to consistently sound warm and friendly over the phone. Must have an ability to learn new skills to match the offering at Carneros Resort and Spa. Physical Demands: Stands and walks short distances throughout shift. Frequently required to handle and move objects weighting up to 30lbs. over short distance. Reaches and lifts to perform routine job tasks. Must be able to tolerate heat for extended periods of time.

Overview Please feel free to submit an online application and come to our Open Interviews every Tuesday from 10:00AM to 1:00pm. During our Open Interviews, Hard Rock-Sacramento's Recruiting Team will try to provide an On-the-Spot Interview with one of our Hiring Managers. - It is highly recommendeed to update your application with positions of interest as they become available before joining our Open Interviews. - This is your opportunity to show us your authentic self and be considered for all hourly (non-salaried) positions that you are interested in and qualify for. These positions include but are not limited to: Cooks, EVS Attendant (Janitorial), Housekeeper, Casino Service Bartender, Beverage Server, Barback, Security Officer, and Players Club Representative. Responsibilities Follow us on Social Media for rocking career updates with the hashtag #JointheBand and #HardRockSacramento Please remember these important details: - The open interviews will take place at the Career Center at Hard Rock Hotel & Casino Sacramento at Fire Mountain. Our address is: 3317 Forty Mile Road. - The Career Center is located across from the Hard Rock Live entrance near the ballrooms. - Bring a copy of your resume. - Dress to impress. No jeans, shorts, flip flops or baseball caps. - Have a positive attitude, energy, excitement toward the brand. - Only those invited will be permitted in the event area. No children. - Failure to comply with the set guidelines may result in losing your opportunity to interview. - Not intended for previous employees. Additional Details Closing: The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

Overview The incumbent in this position is responsible for performing general purchasing clerical functions including but not limited to the following: filing and processing data into the system database and providing general support to the purchasing department as needed. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Performs daily audit of cage, slot machines, and non-gaming revenue areas. - Investigates and reports discrepancies determined through audit process to the Casino Controller. - Prepares information and reports for the Casino Controller in a manner to ensure compliance with Gaming commission and Company policies and procedures. - Maintains accurate records and files pertaining to daily audits of areas of responsibility. - Anticipates ongoing changes, problems, and opportunities in order to maintain effective systems and procedures. - Assists the Revenue Audit Supervisor on various special projects. - Attend and participate in meetings, completing follow-up as assigned. - Perform work regularly and predictably. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through the completion of high school. Some college preferred in the area of accounting. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations. - Must successfully pass background check. - Must successfully pass drug screening. - Must be at least twenty-one (21) years of age. KNOWLEDGE OF: - The Gaming industry, including principles and practices of a capital and operations budget. - The following office systems: Microsoft Office Word and Excel, and other accounting systems. - 10-Key calculator. - Sound interpersonal judgment and decision-making skills. - Financial systems and proficiency with spreadsheet software. - Audit functions. - Regulatory requirements. ABILITY TO: - Preform basic mathematical problems. - This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. - Review and comprehend all necessary documentation. - Perform effectively in a fast-paced environment. - Effectively perform multiple tasks. - Interface professionally with business contacts and guests. - Communicate effectively with coworkers, and management. - Be flexible to work varying shifts and time schedules as needed. - Interpret policies and procedures. - Obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations. - Ability to maintain confidentiality, understanding the potential impact on the department. Additional Details Closing: The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

Overview Under the direction of the Hotel Manager, the incumbent is responsible meeting and greeting guests upon arrival and departure, providing luggage and transportation assistance, site tours, and supporting all departments in accordance with company standards. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Greets both arriving and departing guests in a positive, upbeat manner. - Provides guests with general information such as directions, promotional information, valet information, etc. - Assists guest with luggage upon arrival and departure, adhering to Forbes Standards - Provides guest a room orientation and fulfills any guest request. - Provide information site tours. - Lobby door assistance. - Supports all department, especially Front Desk, Valet, Player Development, Sales and Marketing in customer service needs. - Promotes positive guest/employee relations. - Responsible for cleaning and sanitizing work and public spaces. - Other assignments as directed. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: High School Diploma or equivalent preferred with one year of bell/door experience, or an equivalent combination of education and experience. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations. - Must successfully pass background check. - Must successfully pass drug screening. - Must be at least eighteen (18) years of age. WORK ENVIRONMENT: - The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public. - Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. - Must be able to pull 100lb cart. ABILITY TO: - Communicate effectively with customers and all levels of employees. - Observe and direct actions of bar attendants and to inspect and maintain areas for which responsible. - Distinguish between different denominations of currency and make change. - Review and comprehend drink recipes and other necessary documentation. - Effectively and efficiently move around bar area. - Retrieve supplies and maintain a clean working area. - Be flexible to work varying shifts and time schedules as needed. - Operate in a working environment that is subject to varying levels of noise and crowds, the severity of which depends upon customer volume. - Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations. Additional Details Closing: The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company's two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit ***************** Responsibilities This individual will direct retail operations while ensuring that the business is maximizing its potential. He/she will be responsible for the financial results of the department as well as development and retention of human capital. People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock. Guest Experience - To provide an authentic experience that “rocks” for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service. Profit - To operate a financially profitable retail business operation. Sales - To grow the business by using innovative sales and marketing concepts. Coordinate operations between departments. Teach/coach and document employees who fail to meet standards to maintain a high quality workforce. Present a professional image to employees, guests, clients, owners and investors. Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business. Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits. Develop and maintain positive relationships within the business and social community. Spearhead philanthropic initiatives. Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations. Maintain low staff turnover rate and high morale. Operate ethically to protect the image of Hard Rock. Utilize programs designed to help Save the Planet. This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital. Proven track record of making high quality decisions and the ability to make complex decisions. Applicable standard of education is required. SKILLS Strong leadership behaviors coupled with the technical skill set to drive the business toward success. Adherence to health/safety and food safety regulations. Must possess strong communication and listening skills, excellent speaking, reading and writing. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Overview The incumbent in this position is responsible for performing and presenting complex financial, operational and technical analyses. This position provides a high level of support to senior management by ensuring business strategies and financial goals are achieved through timely and accurate analytics and reporting. Responsibilities - Responsible for the ongoing development and maintenance of advanced analyses and models, including but not limited to the areas of marketing promotions, player database performance, player development, entertainment and financial reporting and analysis. - Run, interpret and share data and performance results with all levels of the organization; this may include standardized reports on a daily, weekly, and monthly basis. - Assist or complete any ad-hoc reporting or analysis related to Food & Beverage, Gaming or other business areas as requested. - Supports the Financial Planning & Analysis Manager during the annual budget process. - Effectively communicates operating results to department managers, directors, and executive team. Also identifies needed reporting, assembles or directs the assembly of reports and distributes such information. - Supports the Marketing department in strategic reviews and other operational/departmental meetings as necessary. - Supports all operational department needs, helping to identify and implement revenue improvement opportunities. - Provides timely, relevant and accurate analysis of operational and business data. - Communicates effectively with all levels of the operation. Proactively identifies issues and concerns to management. - Attend department or company meetings and events as requested. - Other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) Bachelor's degree program in finance, business or accounting is required. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations. - Must successfully pass background check. - Must successfully pass drug screening. - Must be at least twenty-one (21) years of age. - Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours. - Prior experience in the Gaming industry strongly preferred. KNOWLEDGE OF: - SQL Server Management Studio/Query tools required. - Microsoft Excel (intermediate to advanced skills preferred). - Microsoft Word, Access, and PowerPoint (preferred but not required). ABILITY TO: - Pay attention to detail and possess strong, organizational skills. - Maintain a high level of discretion, maturity, and professionalism. - Maintain positive, can- do attitude and strong work ethic. - Work independently and think analytically with the ability to conduct research, data analysis and resolve complex problems - Communicate effectively, both written and verbally. - Multi-task and perform effectively in a challenging fast paced environment. - Define problems, collect data, establish facts, and draw valid conclusions. - Communicate effectively with subordinates, coworkers, and management. - Be flexible to work varying shifts and time schedules as needed. - Interpret and explain policies and procedures. - Obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations. - Ability to maintain confidentiality, understanding the potential impact on the department. Additional Details Closing: The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops , Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit **************** or shop.hardrock.com. Responsibilities The Dishwasher position is responsible for maintaining cleanliness and sanitation standards of glassware, tableware, utensils, pots & pans using machine and manual methods. The dishwasher position is also responsible for maintaining a clean and sanitized dish area. PRIMARY RESPONSIBILITIES Maintaining a clean and organized dish room and work area. Cleaning dishes and operating a dish machine. Practicing safety and sanitation standards. Emptying trash bins Communicating professionally with co-workers and Front-of-the-House staff. This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS High School diploma or GED equivalent In some U.S. States, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this) SKILLS Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests and co-workers Maintaining HRC's 5 core Values and Mission Statement PHYSICAL DEMANDS Performing duties which require bending & reaching Lifting & transporting up to 100-pound containers, dish racks, and trashcans Standing or moving, for up to 8+ hours Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. ADDITIONAL REQUIREMENTS Maintaining a well-groomed appearance (“having a plan”) Following all uniform guidelines Practicing all general safety & sanitation standards Recycling products, where possible Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Overview The incumbent in this position is responsible for the effective communication of the Player's Club program; determines whether minimum qualifications for complimentary services and/or goods have been met, informs guest of all aspects of Player's Club, and promotes the Player's Club program to guests on the casino floor. Responsibilities This position starts as being on call, with the opportunity to advance to full time. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Signs up new guests for their Player's Club card, processes replacement cards and maintains the data base updating guest records and flagging duplicate accounts to ensure guest information is correct. - Effectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods. - Cashes direct mail and cash back coupons, maintains accountability of a $5,000 bank drawer, balances bank at end of shift. - Issues complimentary services and/or goods based upon qualified play. Issues cash and comp concert tickets and VIP credentials. - Helps coordinate Player's Club promotions and assists at marketing promotions and special events. - Helps with maintenance and inventory control of Player's Club merchandise. - May distribute promotional coupons and gifts. - Processes win/loss statements to guests. - Attend and participate in meetings, completing follow-up as assigned. - Attend and participate in off property functions and events as assigned. - Perform work regularly and predictably. - Other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience. Computer literacy with good oral and written English communication skills required. Excellent phone etiquette and guest relations skills are also required. Multi-lingual skills preferred. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations. - Must successfully pass background check. - Must successfully pass drug screening. - Must be at least twenty-one (21) years of age. KNOWLEDGE OF: - Understanding of and experience in the property's regional gaming market. - Casino marketing functions including, but not limited to data base, advertising and branding. - Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. - Pertinent federal, state, and local laws, codes, and regulations. - Cash handling, marketing and sales techniques. ABILITY TO: - Ability to use card punch machine and slot card computer system in order to read and understand guest information, update guest records, and identify duplicate accounts. - Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. - Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals. - Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. - Communicate clearly and concisely, both orally and in writing. - Operate various types of office equipment. - Establish and maintain effective working relationships with those contacted in the course of work. - Be flexible to work varying shifts and time schedules as needed. - This position spends time on the Casino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. Additional Details Closing: The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

Overview Under the direction of the Table Games Floor Supervisor, Team Member is responsible for proficiently dealing games as assigned. Experience in dealing one of the major games: Craps, Tiles, or Roulette in addition to at least three of the minor games: Blackjack, Baccarat, and Poker Derivatives. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Deal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard. - Follow department and company policies and standard operating procedures (SOPs) including those relating to Hard Rock's business ethics and all regulatory requirements. - Deliver an exceptional guest service experience that promotes guest satisfaction & enjoyment. - Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity and performance, as well as Team morale. - Support the Hard Rock culture and Team philosophy within the department and throughout the property. - Amicably resolve guest concerns whenever possible and report to the direct supervisor complaints, issues or problems that are outside ability or authority to resolve. - Ensures the protection of customer's rewards and credit lines. - Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. - Demonstrate actions and behaviors that reinforce the Company's mission. - Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. - Show a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. - Perform other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: Audition - Demonstrate during a live audition your ability to deal games as stated on application. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations. - Prior experience in the Gaming industry strongly preferred. - Prior experience in Tribal Gaming preferred. - Must be at least twenty-one (21) years of age. WORK ENVIRONMENT: - While performing the duties of this job, the employee is frequently required to stand or sit; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must at very infrequent times lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public. - Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. - Scheduling requirements will include nights, weekends and holidays. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). Additional Details Closing: The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

Overview The incumbent in this position is responsible for keeping the wait staff supplied with appropriate quantities of dishware, flatware, food supplies and paper products. Responsibilities ESSENTIAL FUNCTIONS: 1. Creates an atmosphere that induces guests to make Hard Rock Hotel and Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. 2. Provides superior guest service, positively effects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers. 3. Receives clean china, silverware and glassware from dishwashers and stocks properly. 4. Cleans and resets dirty tables to approved standards. 5. Carries full, sorted bus tubs to dishwashing area. 6. Assists wait staff with guest refills or requests, as needed. 7. Other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): • Must obtain and maintain a valid drivers and all licenses / certifications per Federal, State, and Gaming/Lottery regulations • Must successfully pass background check. • Must successfully pass drug screening. • Must be twenty-one (18) years of age. KNOWLEDGE OF: • Excellent customer service skills. • Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations. ABILITY TO: • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. • Be flexible to work varying shifts and time schedules as needed. • Ability to communicate effectively with all levels of employees and guests. • Use machines and equipment including, but not limited to: include beverage dispenser, coffee machine, espresso machine, bread warmer, dishwasher, and cart. • Ability to stand throughout an eight- hour shift. Additional Details Closing: The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

To provide support for the Cafe Sales & Marketing Team, while taking ownership of specific initiatives that will assist in driving sales. Responsibilities Approach tasks in an orderly manner, with tenacity and determination, completing work to the required standard within the agreed-upon deadlines. Answers sales phone lines and emails in a timely manner. Takes messages, handles customer requests, and forwards leads/inquiries to the appropriate sales team member immediately. Communicate requests to the proper departments. Performs daily office duties including, but not limited to, filing, copying, regular reporting, BEO distribution, print orders, retrieving and delivering mail, preparing menu cards, etc. Track and prepare monthly live music reports, marketing plans, activation recaps and other decks as needed. Maintenance of marketing materials, including, but not limited to, posters, linens, & menus. CRM Administration, including, but not limited to, entering leads, detailing BEOs, merging documents, and reporting. Assembling of the cafe's live music and special event calendar. Maintain digital marketing platforms for the cafe, including the website and OpenTable, with current menus, promotions, and special events. Assist with cafe's social media content creation, posting and ads as needed. Communicate and follow-up with clients and vendors as needed. Ensure receipt of payment from the client by following corporate Partnering with Sales & Marketing Manager in the prospecting calls to corporate accounts, convention/meeting organizers and previous Attend local networking events and off-site activations as needed. Assist in the execution and attend to buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future Liaise between the support center sales & marketing department, and the Work with SM, GM, and KM to ensure that contracts and menus are Coordinate operations between Attend meetings with S&M Manager as requested to communicate events/functions to the management team and/or Assist with regular visits to local concierge desks to communicate promotions and local offerings. Identify, set up, and maintain relationships with local attraction and community partners. Perform other tasks as outlined by SMM, GM, and RSMM. Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock Cafe Work as a team, helping all departments to complete the required projects that ensure we achieve successful events or outcomes reflecting the Maintain high morale. Operate ethically to protect the image of Hard Rock International. Utilize programs designed to help save the This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS Some college coursework completion is preferred. SKILLS Presentation of a professional image to guests, clients, and vendors. Composure during stressful Possession of a take-charge attitude tempered with Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful Must possess strong communication and listening skills, excellent reading and Comprehend professional language, either written or spoken, to Ability to effectively present information in one-on-one and small group situations to other employees of the Multiple language abilities a plus, fluency in English PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes (standing, walking, kneeling, bending) for extended periods of Ability to sit for extended periods of Ability to make repeating movements of the arms, hands, and Ability to express or exchange ideas verbally and perceive sound by Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 Ability to turn or twist body parts in a circular Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy Ability to travel via auto or airplane for long periods of Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Job Description Reports to: Food & Beverage Director The Director of Banquets at Carneros Resort and Spa is responsible for leading all banquet operations, ensuring flawless execution, strong collaboration with the Sales & Catering teams, and seamless delegation to banquet leadership and service teams. This role is instrumental in maximizing revenue opportunities, enhancing guest experiences, and maintaining the highest service standards. The ideal candidate is a strategic leader who excels in delegation, operational execution, and cross-departmental collaboration to deliver world-class events. Key ResponsibilitiesBanquet Execution & Operational Leadership Oversee all banquet functions, ensuring precise execution from pre-event setup to post-event breakdown. Delegate responsibilities effectively to Banquet Managers, Captains, and service teams to ensure smooth and timely service. Ensure event timelines are met with attention to detail and adaptability to last-minute adjustments. Maintain high service and presentation standards aligned with Carneros Resort and Spa's luxury hospitality values. Work with the culinary team, engineering, and housekeeping to ensure event spaces are prepared to perfection. Collaboration with Sales & Catering Partner closely with the Sales & Catering teams to ensure banquet operations align with client expectations and contractual agreements. Attend weekly BEO (Banquet Event Order) meetings, providing operational insights and ensuring all event details are confirmed. Offer expertise on space utilization, timing, and service flow to optimize event success and revenue opportunities. Participate in site visits and client consultations to showcase banquet offerings and reinforce collaboration between departments. Financial & Revenue Management Work with the Sales & Revenue teams to forecast banquet business and align staffing and operational needs accordingly. Optimize banquet profitability through labor cost control, inventory management, and efficient resource allocation. Identify upselling opportunities, including menu enhancements, premium services, and specialty beverage offerings. Review event performance metrics, including revenue reports and guest feedback, to drive continuous improvement. Team Leadership & Delegation Lead, mentor, and delegate responsibilities to Banquet Managers, Captains, and banquet service staff. Develop a culture of accountability, teamwork, and professionalism within the department. Ensure clear communication between management and service teams, setting expectations for event execution and guest engagement. Conduct pre-shift meetings and training sessions to reinforce service excellence and operational efficiency. Compliance & Safety Standards Maintain compliance with health, safety, and sanitation regulations, ensuring all banquet spaces meet resort and industry standards. Monitor responsible alcohol service, ensuring adherence to ABC laws and resort policies. Ensure banquet equipment and service areas are well-maintained, clean, and fully operational. Qualifications Bachelor's degree in Hospitality, Business, or a related field preferred. 5+ years of banquet leadership experience, preferably in a luxury resort or high-volume event venue. Proven track record of collaborating with Sales & Catering teams to execute high-profile events successfully. Strong delegation and leadership skills, with experience managing large service teams. Financial acumen, with experience managing budgets, revenue forecasting, and cost control. Proficiency in BEO systems, POS platforms, and event management software. Ability to work a flexible schedule, including nights, weekends, and holidays.