The Carneros Inn jobs in Napa, CA

We are currently seeking a skilled and detail-oriented Accounting Specialist to join a dynamic team in the Napa Valley. This role offers an excellent opportunity for a motivated professional to contribute to the organization's financial operations and growth. The Accounting Specialist will manage various accounting functions, including Accounts Payable (AP), Accounts Receivable (AR), and reconciliations. The ideal candidate will have 2-3 years similar experience, excellent analytical skills, and the ability to work independently as well as collaboratively within a team environment. Key Responsibilities Accounts Receivable Process and manage vendor invoices, ensuring accuracy and timely payment Review and verify expense reports, purchase orders, and other financial documents Maintain vendor files and records Reconcile vendor statements and investigate discrepancies Prepare and process check runs and electronic payments Respond to vendor inquiries and resolve issues promptly Assist in month-end and year-end closing processes related to AP Implement and maintain AP policies and procedures Accounts Receivable (AR) Generate and send accurate customer invoices Monitor and follow up on overdue accounts Process and apply customer payments Reconcile customer accounts and resolve discrepancies Prepare and analyze AR aging reports Assist in collections efforts and communicate with customers regarding payment issues Maintain customer files and records Participate in month-end and year-end closing processes related to AR Implement and maintain AR policies and procedures Reconciliations Perform daily, weekly, and monthly account reconciliations Prepare and maintain balance sheet reconciliations Identify and resolve discrepancies in a timely manner Assist in preparing financial statements and reports Ensure accuracy and completeness of general ledger accounts Qualifications 2-3 years accounting experience, preferably within the service, hospitality, or wine industry. Ability to stay organized and manage a steady workload during all times of the month, with an increase during month end closing Work collaboratively as part of a team environment Ability to work full-time in office, M-F during normal business hours. This position is being offered as permanent with excellent benefits. Growth & promotional opportunity exist with the organization, offering a strong environment for career development. For a well-qualified individual, a salary of $34-36/hr will be offered, depending on experience & qualifications.

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company's two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit ***************** Responsibilities The Retail Sales Associate (RSA) is the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). Greeting guests. Answering questions - accurately and politely. Answering the phone. Making proficient sales transactions - using a point-of-sale system. Handling cash and other forms of payment. Maintaining proper cash drawer balances. Directing guests to areas/restrooms. Demonstrating impeccable product knowledge. Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits. Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases). Maintaining a clean and organized store. Maintaining proper product stock levels - through retail pulls & inventories. Displaying Retail product - through HRC's visual display standards. Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc. Assuring the complete satisfaction of each and every guest. Creating memorable experiences. Entertaining guests to create “Raving Fans”. This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS SKILLS Remaining calm in a hectic, fast-paced atmosphere. Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. ADDITIONAL REQUIREMENTS Maintaining a well-groomed appearance (“having a plan”). Following all uniform guidelines. Practicing all general safety & sanitation standards. Recycling products, where possible. Maintaining HRC's 5 core Values and Mission Statement. Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops , Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit **************** or shop.hardrock.com. Responsibilities The Dishwasher position is responsible for maintaining cleanliness and sanitation standards of glassware, tableware, utensils, pots & pans using machine and manual methods. The dishwasher position is also responsible for maintaining a clean and sanitized dish area. PRIMARY RESPONSIBILITIES Maintaining a clean and organized dish room and work area. Cleaning dishes and operating a dish machine. Practicing safety and sanitation standards. Emptying trash bins Communicating professionally with co-workers and Front-of-the-House staff. This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS High School diploma or GED equivalent In some U.S. States, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this) SKILLS Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests and co-workers Maintaining HRC's 5 core Values and Mission Statement PHYSICAL DEMANDS Performing duties which require bending & reaching Lifting & transporting up to 100-pound containers, dish racks, and trashcans Standing or moving, for up to 8+ hours Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. ADDITIONAL REQUIREMENTS Maintaining a well-groomed appearance (“having a plan”) Following all uniform guidelines Practicing all general safety & sanitation standards Recycling products, where possible

Front Desk Agent Serve as the first point of contact for guests, ensuring a warm and efficient check-in and check-out process. Responsibilities • Greet guests and assist with check-in and check-out procedures. • Provide information about the resort and local attractions. • Handle guest requests, inquiries, and reservations. • Manage billing and payment processes accurately. • Coordinate with housekeeping and other departments to meet guest needs. Preferred Qualifications • Previous experience in a similar role within luxury hospitality. • Strong communication skills and attention to detail. • Ability to work in a fast-paced, guest-focused environment. • Familiarity with property or outlet-specific needs (e.g., Boonfly, FARM, Hilltop). • Team player mentality and a commitment to maintaining the resort's high standards. Company Overview Carneros Resort and Spa is a luxury destination situated on 28 beautiful acres in Napa Valley, offering world-class services to our guests. We are committed to creating memorable experiences through personalized service and attention to detail. Benefits Carneros Resort and Spa offers competitive pay, health benefits, and a supportive work environment focused on growth and development. Opportunities for career advancement and property discounts are also available. Physical Requirements • Ability to stand and walk for extended periods. • Ability to lift up to 25 pounds as needed. • Ability to navigate the resort's expansive property as applicable.

Provide personalized massage therapy treatments that promote relaxation and well-being for guests. Responsibilities • Deliver customized massage treatments based on guest needs. • Maintain a clean, organized, and serene spa environment. • Ensure compliance with health and safety protocols. • Promote spa services and products to guests. • Stay updated on massage therapy techniques and trends. Preferred Qualifications • Previous experience in a similar role within luxury hospitality. • Strong communication skills and attention to detail. • Ability to work in a fast-paced, guest-focused environment. • Familiarity with property or outlet-specific needs (e.g., Boonfly, FARM, Hilltop). • Team player mentality and a commitment to maintaining the resort's high standards. Company Overview Carneros Resort and Spa is a luxury destination situated on 28 beautiful acres in Napa Valley, offering world-class services to our guests. We are committed to creating memorable experiences through personalized service and attention to detail. Benefits Carneros Resort and Spa offers competitive pay, health benefits, and a supportive work environment focused on growth and development. Opportunities for career advancement and property discounts are also available. Physical Requirements • Ability to stand and walk for extended periods. • Ability to lift up to 25 pounds as needed. • Ability to navigate the resort's expansive property as applicable.

Carneros Resort and Spa is always seeking passionate, dedicated individuals to join our team. If you don't see a current opening that aligns with your skills or interests, we encourage you to apply here for future opportunities across our resort - including roles in hospitality, culinary, spa, engineering, guest services, and more. Your application will be kept on file and reviewed as new positions become available. We look forward to learning more about you and the unique talents you can bring to the Carneros experience.

Job Description The Grounds Maintenance Engineer is responsible for the upkeep and appearance of the hotel's exterior grounds, landscaping, and outdoor areas to ensure a clean, safe, and welcoming environment for guests and employees. This role involves performing routine landscaping tasks, maintaining outdoor equipment, and ensuring compliance with safety and environmental standards. Key Responsibilities: Grounds Maintenance & Landscaping: Maintain lawns, gardens, trees, and shrubs by mowing, trimming, pruning, and fertilizing. Ensure proper irrigation and water conservation practices, including repairing sprinklers and irrigation systems. Remove debris, leaves, and litter from outdoor areas, including walkways, parking lots, and patios. Plant seasonal flowers and maintain aesthetic landscaping in line with the hotel's standards. Apply pesticides and herbicides as needed while following safety guidelines. General Maintenance & Repairs: Inspect and maintain outdoor furniture, lighting, and signage. Repair or replace broken fences, pathways, and other exterior structures. Maintain tools, equipment, and machinery such as mowers, trimmers, and leaf blowers. Ensure all outdoor areas are safe, well-lit, and free of hazards. Follow hotel safety protocols and report any potential risks or damages. Qualifications & Skills: Previous experience in landscaping, groundskeeping, or general maintenance Basic knowledge of irrigation systems, plant care, and outdoor equipment maintenance. Irrigation experience required. Ability to operate and maintain landscaping equipment safely. Strong attention to detail and ability to work independently. Physical ability to perform manual labor, including lifting, bending, and working in various weather conditions. Understanding of safety procedures and use of protective equipment. Work Schedule & Conditions: Full-time with flexible shifts, including weekends and holidays. Primarily outdoor work in various weather conditions. May involve lifting heavy materials or equipment up to 50lb.

Job Description Reports To: Director of Operations The Director of Retail is responsible for the strategic and operational leadership of the three signature guest-facing venues at Carneros Resort and Spa: Market, Post, and Coop and any future retail space in the Town Square area. This role is charged with ensuring excellence across guest service, financial performance, merchandising, staffing, and overall outlet operations. This leader will bring a strong background in luxury food and beverage, retail and hospitality, with proven ability to manage multi-outlet operations, oversee budgets and payroll, and inspire a team to deliver elevated guest experiences in alignment with the resort's luxury standards. Key Responsibilities: Guest Experience & Brand Excellence Set and uphold service standards across Market, Post, and Coop that reflect Carneros Resort and Spa's luxury standards. Drive top line revenue throughout all operations. Ensure each outlet delivers a personalized, immersive experience through product expertise, visual presentation, and attentive service. Serve as a key guest ambassador, resolving escalated guest concerns and identifying opportunities to exceed expectations. Increase Guest Engagement through new promotions, activities and experiences. Outlet Operations Management Oversee the daily operations of all outlets, ensuring consistency in service, staffing, cleanliness, and operational procedures. Ensure all locations are well-maintained, fully stocked, and visually appealing. Educate and train all staff on Forbes standards. Develop SOPs and operational checklists to ensure consistency and efficiency across outlets. Merchandising & Inventory Management Lead product curation and inventory planning for each outlet, ensuring alignment with guest interests and seasonal demand. Create and execute merchandising strategies that optimize space, storytelling, and profitability. Monitor stock levels and manage inventory turnover, shrinkage, and vendor relations. Wine & Spirits Program Oversight (Market and Post) Direct the operations of the outlets, including product selection, tastings, and private events. Collaborate with resort beverage director, vendors and resort partners to maintain an exceptional, rotating portfolio of wines and spirits. Focus on developing Post into a retail destination with a Carneros Wine Club. Ensure compliance with all alcohol service regulations. Fashion & Lifestyle Retail Coordination (Coop) Support the Coop Manager to align on seasonal merchandise direction, brand presentation, and guest experience strategies. Provide strategic oversight of Coop's financial performance, including budget planning, revenue tracking, and profitability analysis. Support the Coop Manager in vendor relations, inventory planning, and promotional initiatives, ensuring all efforts are in sync with resort branding and retail goals. Serve as a liaison between Coop and resort leadership to ensure consistent communication, alignment on cross-outlet initiatives, and overall retail cohesion. Financial Leadership Develop and manage operating budgets for all outlets, ensuring revenue targets and cost controls are met. Oversee payroll, labor scheduling, and operational expenses in accordance with financial goals. Analyze sales performance and outlet-specific KPIs, adjusting strategies to optimize profitability. Team Leadership & Development Recruit, train, and lead a high-performing team across all three outlets. Foster a culture of excellence, accountability, and guest-centric service. Conduct performance reviews, provide coaching, and support ongoing staff development. Cross-Functional Collaboration Work closely with the Rooms, Spa, Food & Beverage, Sales, and Marketing teams to create integrated guest experiences and promotional opportunities. Represent the outlets at resort leadership meetings and in resort-wide initiatives. Ensure consistent alignment of all outlets with Carneros Resort's brand image and strategic goals. Additional Responsibilities Perform other duties as assigned to support the overall success of the resort and its outlets, including participating in resort-wide initiatives, special projects, or assisting in areas outside primary scope as business needs evolve. Qualifications: 5+ years of progressive leadership experience in retail, hospitality, or outlet management, preferably in a luxury resort or boutique setting. Proven ability to manage multi-unit operations and diverse teams. Strong financial acumen including budgeting, payroll, and P&L analysis. Deep understanding of retail merchandising, inventory systems, and service excellence. Wine and spirits knowledge and/or tasting room experience strongly preferred. Exceptional interpersonal, communication, and leadership skills. Proficient in POS and inventory systems, Microsoft Office Suite. Flexible schedule, including availability for weekends, holidays, and evenings

For over 40 years, Meadowood has served as the gathering place for social, cultural, and viticultural life in the Napa Valley and as the ultimate destination for those seeking insider's access to Napa Valley. Napa Valley is admired the world over for a lifestyle grounded in agriculture, viticulture, cuisine and the art of hospitality. The mild climate and natural beauty of our region make it a desirable place to be all year round. Each season brings new opportunities to plant, grow and reap a harvest, whether grapes, produce or flowers. No matter the season, the bounty harvested from our vineyards, orchards and gardens is cause of celebration, preferably in the form of a meal with family, friends, and guests that will become friends. Food and Beverage at Meadowood is the heart and soul of the guest experience and are the benchmarks of the quality for our property. Leaders of the Food & Beverage team are consummate professionals in all areas of service and experts in the areas of wine and the art of hospitality. They are superior teachers and role models. Meadowood cuisine is created to showcase Napa Valley wines. It is fresh, beautiful, healthy and delicious and inspired by the bounty of estate-grown and regional ingredients. All members of the Food & Beverage staff at Meadowood are professionals in their specific area of service, students of wine and the art of hospitality and are passionate about learning. They come to Meadowood to work in their profession at the highest level for which they are trained and to continue their evolution as culinary and wine service professionals. Job Description The Food and Beverage Director must want to be at the heart of this experience and further, have a passion for the product, service and the warmth of genuine hospitality 1 that governs and permeates all actions, program, hiring and training efforts. Meadowood's Food and Beverage Director is a leader who gives the most competent Food and Beverage staff members the sense that they have room to grow yet simultaneously coaches and encourages those with promise who are only just beginning a career. As important as it is for this person to lead the Food and Beverage team, it is of equal importance that they be a contributing, creative member of the Executive team, expanding outside of their discipline to aid in the Meadowood Mission to always provide memorable experiences for our guests and members, thereby creating long term, loyal customers; to bring pleasure to our guests by delighting them in the moment, enhancing and inspiring their lives. The Food and Beverage Director is responsible for directing, implementing, and maintaining a service and management philosophy which serves as a guide to respective staff. Areas of responsibility include all F&B staff and venues including Forum, the Pool Terrace Café, Private Dining, Catering & Banquets, Staff Cafeteria, and associated storerooms, kitchens, administrative offices, both on and off property. Qualifications Guest Satisfaction Ensure guest satisfaction through continual monitoring and maintaining highest level of service and wine & cuisine offerings across all venues of the F&B division. Monitor guest reactions, conferring frequently with staff to ensure guest satisfaction. Correspond directly with guests having negative experiences with division. Ensure individualized attention to all guests by keeping current of daily house counts, arrivals/departures, VIPs and in-house group activities, locations and times. Facilitate individualized attention to all guests by maintenance of guest history in V1 database ensuring that F&B staff log individual guest preferences into guest records and utilize this information when interacting with guests. Financial Oversee the development of annual F&B budget including average checks (food, liquor/beer and wine) and cover counts by outlet and meal period, labor (staffing guide) by department, cost of sale, percentages and other related expenses. Oversee all aspects of the division's financial standing on a month-to-date, year-to-date standing Review monthly financial information explaining variances between P&L, budget and historical performance. Review F&B sales daily, resolving discrepancies with accounting. Maintain labor and associated costs within budgeted parameters. Manage payroll through strict review of F&B manager and staff schedules on a weekly basis to ensure that they are in accordance with anticipated business demands. Review regularly and establish all pricing including such items as rental fees, corkage charges, etc. Staff Management & Development Foster and promote a cooperative working climate, maximizing productivity and staff morale. Oversee hiring of F&B staff, interviewing all candidates being considered for hire to ensure cultural and experiential fit into division. Directly supervise F&B managers of Forum, The Pool Terrace Café, Catering and Banquets; Executive Chef; F&B Division staff. Ascertain position specific training needs of F&B staff with support of the Service Director and implement training as appropriate. Develop and implement cross-training such that staff are knowledgeable, experienced and interchangeable across F&B venues Develop and implement incentive programs that motivate managers to perform at an exceptional level. Prioritize, organize and delegate work assignments for direct reports, following up as appropriate to achieve desired results. Manage performance of direct reports with consistent coaching, training and performance reviews Implement professional development plans for F&B staff. Conduct weekly F&B manager meeting. Handle disciplinary situations and counsel staff members according to Meadowood standards as established through Human Resources. Standards Development & Maintenance Collaborate with Executive Chef on development, presentation, pricing, pre implementation tasting and implementation of all menus to ensure adherence to the high, consistent standards. Maintain complete knowledge and strictly abide by local, state and federal liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Collaborate with the Service Director to monitor F&B staff performance in all phases of service standards and job functions, ensuring that all procedures are carried out to establish standards Inspect all aspects of the F&B environment ensuring compliance with standards of cleanliness and order, directly respective personnel to rectify deficiencies as appropriate. Ensure all staff grooming and attire standards are adhered to at all times. Follow and teach all Meadowood and Forbes Standards, with support of the Service Director. Purchasing & Receiving Approve all F&B related invoices (food, beverage, non-food, non-beverage) ensuring that invoices are coded correctly and forwarded to accounting in a timely manner. Ensure that all expenditures are within budgeted parameters. Ensure that scheduled inventories for food, beverage, china, glass, silver and linen are performed consistently and accurately. Set and maintain pars for china, glass, silver and linen for all outlets as appropriate. General Serve as active member of Executive Committee Maintain current knowledge of industry trends and competition. Be familiar with all aspects of Meadowood services and features. Maintain all policies and procedures as detailed in the Staff Handbook. Ensure that all F&B staff have updated Food Handlers Permits and TIPs training. Track F&B trends and new concepts throughout Napa Valley. Experience/Knowledge Required Minimum of ten years experience in Food and Beverage management. Two years experience as a Food and Beverage Director, preferably at a Relais & Chateaux (or equivalent) High End Luxury Hotel/ Resort. Strong knowledge of wines, with focus on Napa Valley and California wineries needed. Familiarity with food, beverage and labor cost controls a must. Working knowledge of local, state and federal liquor regulations. Working knowledge of State of California Wage and Hour laws. Working knowledge of Forbes Travel Guide and their standards. Education, Certification, Licenses, Registrations Required Bachelor's degree in Hotel Management or Business Management, highly desirable Formal culinary training, highly desirable Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Reports to: Resort Executive Chef The Banquet Executive Chef at Carneros Resort and Spa is responsible for leading and overseeing all culinary operations related to banquet events, catering functions, and the employee dining program. This role ensures that all menus, food quality, and service execution meet or exceed luxury standards while maintaining efficiency, consistency, and profitability. The ideal candidate is a hands-on, organized culinary leader who can balance large-scale event execution with the daily oversight of the Employee Dining Room (EDR), ensuring high-quality, nutritious, and well-presented meals for associates. This individual thrives in a collaborative environment, guiding a talented culinary team through elevated service experiences that align with Carneros' Forbes-level hospitality. Key ResponsibilitiesBanquet Culinary Leadership Lead the banquet culinary team in preparing, producing, and presenting food for weddings, corporate functions, and private events. Collaborate closely with the Banquet Director and Resort Executive Chef to design creative, seasonal menus tailored to event specifications. Ensure precise execution of plated dinners, buffets, and action stations for events of varying sizes and complexity. Maintain consistent presentation, portioning, and quality standards in alignment with Carneros' brand. Oversee banquet kitchen scheduling, staffing, and labor management to meet productivity goals. Employee Dining Room (EDR) Oversight Direct and oversee all culinary operations of the Employee Dining Room, ensuring balanced, appealing, and nutritious meals for staff. Develop rotating menus and seasonal offerings that reflect quality and variety. Uphold standards of cleanliness, organization, and sanitation in the EDR kitchen and service area. Maintain strong communication with department heads to understand employee needs and feedback. Foster a positive and supportive environment for the EDR culinary team, promoting engagement and morale. Team Development & Training Recruit, train, and mentor banquet and EDR culinary staff, fostering teamwork, accountability, and professional growth. Conduct pre-shift meetings and regular trainings to ensure staff alignment with recipes, plating, and service expectations. Promote a culture of safety, cleanliness, and respect within the kitchen environment. Operational Excellence & Financial Management Manage banquet and EDR food costs, budgets, and labor expenses to achieve departmental financial goals. Conduct regular inventory counts and ensure proper ordering in collaboration with the Purchasing Manager. Implement cost-control initiatives while maintaining Carneros' luxury dining standards. Ensure all banquet kitchen equipment is properly maintained and coordinate repairs as needed. Cross-Departmental Collaboration Work closely with the Banquets, Sales, and Events teams to execute flawless event experiences. Partner with the Resort Executive Chef and F&B leaders to maintain consistent culinary standards across outlets. Collaborate with HR and Operations to support employee engagement and EDR satisfaction initiatives. Qualifications 5-7 years of progressive culinary leadership experience, including at least 2 years as an Executive Sous Chef or Banquet Chef in a luxury resort or fine dining environment. Proven expertise in banquet menu development, high-volume production, and large-scale event execution. Strong knowledge of kitchen management, food safety, and sanitation standards. Demonstrated ability to manage food and labor costs while maintaining product excellence. Experience leading and mentoring diverse culinary teams. Exceptional communication and organizational skills. Familiarity with Napa/Sonoma regional ingredients and Forbes service standards preferred. Schedule & Physical Requirements Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays based on event volume. Must be able to stand and walk for extended periods and lift up to 50 pounds. Ability to work both in indoor kitchens and outdoor banquet venues across the 28-acre property.

The Reservation Sales Agent at Carneros Resort and Spa is responsible for managing guest reservations and providing exceptional customer service. This role involves handling inquiries, booking reservations, and ensuring a seamless experience for guests from the initial inquiry to their arrival. The ideal candidate is detail-oriented, has excellent communication skills, and is capable of multitasking in a fast-paced environment. *This is an hourly position + Incentives* Key Responsibilities: Reservation Management: · Handle incoming reservation inquiries via phone, email, and online booking platforms. · Provide information to guests regarding room availability, rates, dining reservations and amenities. · Book reservations accurately and efficiently, ensuring all guest preferences and special requests are noted. · Process payments and send confirmation details to guests. · Manage and update reservation records, including changes, cancellations, and special requests. Customer Service: · Provide exceptional customer service by addressing guest inquiries and resolving any issues promptly. · Assist guests with pre-arrival arrangements and ensure all special requests are communicated to the relevant departments. · Maintain a high level of guest satisfaction by following up on reservations and ensuring a smooth booking process. Collaboration: · Coordinate with the Front Office, Housekeeping, and other departments to ensure guest needs are met. · Participate in team meetings and contribute to the continuous improvement of reservation processes. Technology & Systems: · Utilize the SMS platform and other reservation systems to manage bookings and generate reports. · Stay informed about current promotions, packages, and resort offerings to provide accurate information to guests. · Ensure all reservation-related data is properly documented and used to inform business decisions. Qualifications: · High School diploma or equivalent; a degree in Hospitality or a related field is preferred. · Minimum of 1-2 years of experience in reservations, customer service, or a related field, preferably in a luxury hotel or resort. · Strong communication and interpersonal skills with a focus on guest service. · Proficiency in reservation systems and Microsoft Office Suite. · Ability to multitask and prioritize in a fast-paced environment. · Availability to work flexible hours, including weekends and holidays as needed.

Job Description: To assist servers in Farm Restaurant at Carneros Resort at Spa to ensure guest satisfaction during all aspects of the dining experience. Key Responsibilities Removing used plates, glasses, cutlery and napkins from tables. Wiping up water spills, food stains and dirt from tables. Maintaining tables so that they are presentable and set with required table settings and condiments as applicable. Replacing cutlery and glassware in anticipation of new diners. Refilling drinking glasses with water. Bringing out meal orders if the waitstaff are busy. Handling cleaning of the dining area at the close of day. Skills and qualifications Excellent customer service and people skills. Strong communication skills and attention to detail. Ability to work in a fast-paced, guest-focused environment. Team player mentality and a commitment to maintaining the resort's high standards. Previous experience in a similar role within luxury hospitality a plus. Flexibility to work evenings, weekends, and holidays as needed. Physical Requirements Ability to stand and walk for extended periods of time. Ability to lift up to 25 pounds as needed. Capability to navigate the resort's expansive property as applicable.

To provide support for the Cafe Sales & Marketing Team, while taking ownership of specific initiatives that will assist in driving sales. Responsibilities Approach tasks in an orderly manner, with tenacity and determination, completing work to the required standard within the agreed-upon deadlines. Answers sales phone lines and emails in a timely manner. Takes messages, handles customer requests, and forwards leads/inquiries to the appropriate sales team member immediately. Communicate requests to the proper departments. Performs daily office duties including, but not limited to, filing, copying, regular reporting, BEO distribution, print orders, retrieving and delivering mail, preparing menu cards, etc. Track and prepare monthly live music reports, marketing plans, activation recaps and other decks as needed. Maintenance of marketing materials, including, but not limited to, posters, linens, & menus. CRM Administration, including, but not limited to, entering leads, detailing BEOs, merging documents, and reporting. Assembling of the cafe's live music and special event calendar. Maintain digital marketing platforms for the cafe, including the website and OpenTable, with current menus, promotions, and special events. Assist with cafe's social media content creation, posting and ads as needed. Communicate and follow-up with clients and vendors as needed. Ensure receipt of payment from the client by following corporate Partnering with Sales & Marketing Manager in the prospecting calls to corporate accounts, convention/meeting organizers and previous Attend local networking events and off-site activations as needed. Assist in the execution and attend to buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future Liaise between the support center sales & marketing department, and the Work with SM, GM, and KM to ensure that contracts and menus are Coordinate operations between Attend meetings with S&M Manager as requested to communicate events/functions to the management team and/or Assist with regular visits to local concierge desks to communicate promotions and local offerings. Identify, set up, and maintain relationships with local attraction and community partners. Perform other tasks as outlined by SMM, GM, and RSMM. Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock Cafe Work as a team, helping all departments to complete the required projects that ensure we achieve successful events or outcomes reflecting the Maintain high morale. Operate ethically to protect the image of Hard Rock International. Utilize programs designed to help save the This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS Some college coursework completion is preferred. SKILLS Presentation of a professional image to guests, clients, and vendors. Composure during stressful Possession of a take-charge attitude tempered with Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful Must possess strong communication and listening skills, excellent reading and Comprehend professional language, either written or spoken, to Ability to effectively present information in one-on-one and small group situations to other employees of the Multiple language abilities a plus, fluency in English PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes (standing, walking, kneeling, bending) for extended periods of Ability to sit for extended periods of Ability to make repeating movements of the arms, hands, and Ability to express or exchange ideas verbally and perceive sound by Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 Ability to turn or twist body parts in a circular Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy Ability to travel via auto or airplane for long periods of

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company's two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit ***************** Responsibilities This individual will direct retail operations while ensuring that the business is maximizing its potential. He/she will be responsible for the financial results of the department as well as development and retention of human capital. People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock. Guest Experience - To provide an authentic experience that “rocks” for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service. Profit - To operate a financially profitable retail business operation. Sales - To grow the business by using innovative sales and marketing concepts. Coordinate operations between departments. Teach/coach and document employees who fail to meet standards to maintain a high quality workforce. Present a professional image to employees, guests, clients, owners and investors. Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business. Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits. Develop and maintain positive relationships within the business and social community. Spearhead philanthropic initiatives. Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations. Maintain low staff turnover rate and high morale. Operate ethically to protect the image of Hard Rock. Utilize programs designed to help Save the Planet. This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital. Proven track record of making high quality decisions and the ability to make complex decisions. Applicable standard of education is required. SKILLS Strong leadership behaviors coupled with the technical skill set to drive the business toward success. Adherence to health/safety and food safety regulations. Must possess strong communication and listening skills, excellent speaking, reading and writing. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time.

Job Description Reports to: FARM Manager Classification: Hourly, Non-Exempt, Tip eligible The Sommelier at FARM Restaurant is a passionate and knowledgeable wine professional who elevates the dining experience through exceptional tableside service, thoughtful wine pairings, and engaging team education. This hourly role focuses on in-room wine service at FARM, maintaining inventory, assisting with wine list upkeep, and supporting wine-related guest events. The ideal candidate thrives in luxury hospitality environments, has a deep understanding of wine and food pairings, and takes pride in creating memorable moments for guests while supporting overall beverage excellence. Key Responsibilities Guest Experience & Wine Expertise Serve as the on-floor wine expert for FARM Restaurant, guiding guests through thoughtful wine pairings and tableside recommendations. Maintain a strong presence during dinner service, engaging guests with storytelling and a refined approach to hospitality. Assist with menu pairings and collaborate with the FARM culinary team to align wine selections with seasonal offerings. Ensure guest satisfaction through prompt, knowledgeable, and anticipatory wine service. Inventory Support & Wine Program Maintenance Maintain organized and accurate wine storage and cellar conditions. Conduct regular inventory counts and stock rotation, ensuring freshness and consistency. Monitor product movement and provide recommendations for wine list updates or inventory needs to the Director of Food & Beverage, coordinating with the Purchasing Manager as needed. Ensure proper wine presentation, glassware readiness, and service tools are always available. Team Education & Training Lead regular wine training sessions for FARM servers and support staff. Create and distribute seasonal wine notes, pairing guides, and tasting sheets. Promote confidence and product knowledge within the team through hands-on mentorship and pre-shift discussions. Uphold Forbes-level service by modeling best practices and reinforcing luxury standards. Event Support Support wine-driven events at FARM such as wine dinners, tastings, and collaborative pairings. Coordinate with banquet and F&B leadership on special guest requests or group wine service needs. Represent the wine program during guest-facing events and internal activations, as needed. Qualifications Certified Sommelier (CMS Level 1+ or WSET Level 2+ required; Level 2+ or WSET Level 3 preferred) 2-3 years of sommelier or advanced service experience in fine dining or luxury hospitality Strong working knowledge of wine varietals, regions, food pairings, and wine service techniques Experience with inventory handling and cellar maintenance Excellent communication and interpersonal skills Passion for training and hospitality-driven leadership Ability to work a flexible schedule, including evenings, weekends, holidays, and special events Physical Requirements Must be able to lift and carry up to 40 pounds, including wine cases and equipment Ability to stand and walk for extended periods during service Comfortable navigating back-of-house areas and the dining floor throughout service

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops , Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit **************** or shop.hardrock.com. Responsibilities Sales and Marketing Manager is responsible for directing Cafe sales and marketing efforts that align with the overall Cafe operating strategy. This individual will also support the Cafe's Senior Leadership Team in upholding all brand standards, core values, while meeting or exceeding Hard Rock's business objectives. Demonstrate financial comprehension of the Cafe's budget and P&L. Execution and development of marketing initiatives. Development of sales strategies that generate consistent year-over-year entrée count growth. Manage marketing expenses in accordance with the Cafe's budget and forecast models. Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock's brand standards. Market a multi- product business line (restaurant, retail, live music and special events) to disparate guest profile (corporate, tourist and local). Foster an environment of customer service in which all team members put the guest first in every situation. Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems. Remain an objective observer of the standards of service to ensure guest expectations of the brand and cafe are met. Ability to ideate and execute meetings & events that exceed the expectations of all clients. Assist senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact. Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance. Support team development and advancement along well-defined career paths. Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention. Possess a self-motivated approach to his/her own personal and professional growth. This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS 5+ years in a sales and marketing role preferably in a hospitality setting. Experience with CRM platforms. Expertise in social media platforms. Background in music industry a plus. SKILLS Ability to learn and bring "out of the box" ideas to their team. Genuine enthusiasm and aptitude for sales. Excellent verbal and written communication skills. High level of business acumen and common sense. Demonstrates strong problem solving skills through ability to diagnose and implement solutions. Must possess strong communication and listening skills, excellent speaking, reading and writing. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization. Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time.

Job Description Carneros Resort and Spa is seeking a Tasting Room Sales Associate who is passionate about delivering exceptional guest experiences, promoting our wines, and building lasting relationships. This position requires weekend availability and participation in both onsite and offsite events. If you are you energized by a work environment that puts people first, this could be the role for you! Responsibilities: Guest Experience - Greet all visitors with enthusiasm and professionalism. - Lead guests through unique and personalized wine tasting experiences, educating them about our winery, wines, cider, and spirits. - Ensure a fun, memorable, and educational customer experience. - Develop and build long-lasting relationships with guests to convert them into repeat customers. Sales and Promotion - Effectively suggest and sell wine, cider, and spirits, with the ability to “up-sell.” - Execute direct sales to customers via phone as needed. - Support the team in meeting and exceeding Direct-to-Consumer (DTC) sales goals. Tasting Room Operations - Opening and closing procedures, stocking wine and retail products, and assisting with the proper display and pricing of retail items. - Responsibly pour selected wines for visitors according to tasting room guidelines and regulations. - Handle POS transactions accurately. - Assist customers to their vehicles with large purchases. - Clean the tasting room and polish glassware used in the tasting room. - Ensure wine shipments are properly packaged and sent according to regulations and procedures. - Recognize signs that a guest should not be served alcohol and take appropriate action. Event Support - Assist with the setup, execution, and breakdown of onsite and offsite winery events. - Available to work special winery events on weekends and evenings. General Duties - Maintain a professional and polished appearance at all times. - Follow company policies and procedures regarding federal and state shipping compliance. - Continuously develop knowledge of the wines and winemaking practices to educate guests effectively. - Assist with administrative tasks as needed. Qualifications: - Alcohol Awareness Certification, and Food Handlers Card (must comply with State regulations). Required at start of employment. - Experience in wine, sales, hospitality, or a related field preferred; a willingness to learn and sell. - High School Diploma or equivalent. - Excellent communication and sales skills. - Basic computer skills and proficiency in using a web-based POS system. - Ability to lift 45 lbs regularly and stand for long periods. - Must be at least 21 years of age. - Passion for wine and people, with a drive to sell, grow, and improve. - Flexibility to work weekends, evenings, and holidays as scheduled.

Prepare high-quality dishes in line with Carneros Resort's culinary standards. Responsibilities • Prepare ingredients and cook dishes according to recipes. • Ensure food quality and presentation meet the resort's standards. • Maintain a clean and organized work station. • Comply with health and safety guidelines. • Assist with food storage and kitchen organization. Preferred Qualifications • Previous experience in a similar role within luxury hospitality. • Strong communication skills and attention to detail. • Ability to work in a fast-paced, guest-focused environment. • Familiarity with property or outlet-specific needs (e.g., Boonfly, FARM, Hilltop). • Team player mentality and a commitment to maintaining the resort's high standards. Company Overview Carneros Resort and Spa is a luxury destination situated on 28 beautiful acres in Napa Valley, offering world-class services to our guests. We are committed to creating memorable experiences through personalized service and attention to detail. Benefits Carneros Resort and Spa offers competitive pay, health benefits, and a supportive work environment focused on growth and development. Opportunities for career advancement and property discounts are also available. Physical Requirements • Ability to stand and walk for extended periods. • Ability to lift up to 25 pounds as needed. • Ability to navigate the resort's expansive property as applicable.

Reports To: Director of Operations The Director of Retail is responsible for the strategic and operational leadership of the three signature guest-facing venues at Carneros Resort and Spa: Market, Post, and Coop and any future retail space in the Town Square area. This role is charged with ensuring excellence across guest service, financial performance, merchandising, staffing, and overall outlet operations. This leader will bring a strong background in luxury food and beverage, retail and hospitality, with proven ability to manage multi-outlet operations, oversee budgets and payroll, and inspire a team to deliver elevated guest experiences in alignment with the resort's luxury standards. Key Responsibilities: Guest Experience & Brand Excellence Set and uphold service standards across Market, Post, and Coop that reflect Carneros Resort and Spa's luxury standards. Drive top line revenue throughout all operations. Ensure each outlet delivers a personalized, immersive experience through product expertise, visual presentation, and attentive service. Serve as a key guest ambassador, resolving escalated guest concerns and identifying opportunities to exceed expectations. Increase Guest Engagement through new promotions, activities and experiences. Outlet Operations Management Oversee the daily operations of all outlets, ensuring consistency in service, staffing, cleanliness, and operational procedures. Ensure all locations are well-maintained, fully stocked, and visually appealing. Educate and train all staff on Forbes standards. Develop SOPs and operational checklists to ensure consistency and efficiency across outlets. Merchandising & Inventory Management Lead product curation and inventory planning for each outlet, ensuring alignment with guest interests and seasonal demand. Create and execute merchandising strategies that optimize space, storytelling, and profitability. Monitor stock levels and manage inventory turnover, shrinkage, and vendor relations. Wine & Spirits Program Oversight (Market and Post) Direct the operations of the outlets, including product selection, tastings, and private events. Collaborate with resort beverage director, vendors and resort partners to maintain an exceptional, rotating portfolio of wines and spirits. Focus on developing Post into a retail destination with a Carneros Wine Club. Ensure compliance with all alcohol service regulations. Fashion & Lifestyle Retail Coordination (Coop) Support the Coop Manager to align on seasonal merchandise direction, brand presentation, and guest experience strategies. Provide strategic oversight of Coop's financial performance, including budget planning, revenue tracking, and profitability analysis. Support the Coop Manager in vendor relations, inventory planning, and promotional initiatives, ensuring all efforts are in sync with resort branding and retail goals. Serve as a liaison between Coop and resort leadership to ensure consistent communication, alignment on cross-outlet initiatives, and overall retail cohesion. Financial Leadership Develop and manage operating budgets for all outlets, ensuring revenue targets and cost controls are met. Oversee payroll, labor scheduling, and operational expenses in accordance with financial goals. Analyze sales performance and outlet-specific KPIs, adjusting strategies to optimize profitability. Team Leadership & Development Recruit, train, and lead a high-performing team across all three outlets. Foster a culture of excellence, accountability, and guest-centric service. Conduct performance reviews, provide coaching, and support ongoing staff development. Cross-Functional Collaboration Work closely with the Rooms, Spa, Food & Beverage, Sales, and Marketing teams to create integrated guest experiences and promotional opportunities. Represent the outlets at resort leadership meetings and in resort-wide initiatives. Ensure consistent alignment of all outlets with Carneros Resort's brand image and strategic goals. Additional Responsibilities Perform other duties as assigned to support the overall success of the resort and its outlets, including participating in resort-wide initiatives, special projects, or assisting in areas outside primary scope as business needs evolve. Qualifications: 5+ years of progressive leadership experience in retail, hospitality, or outlet management, preferably in a luxury resort or boutique setting. Proven ability to manage multi-unit operations and diverse teams. Strong financial acumen including budgeting, payroll, and P&L analysis. Deep understanding of retail merchandising, inventory systems, and service excellence. Wine and spirits knowledge and/or tasting room experience strongly preferred. Exceptional interpersonal, communication, and leadership skills. Proficient in POS and inventory systems, Microsoft Office Suite. Flexible schedule, including availability for weekends, holidays, and evenings