Customer Service Representative jobs at The Carney Group - 96 jobs
Call Center Representative
LHH 4.3
Maryland jobs
Pay Rate: $19-$20 per hour
We are seeking a dependable and detail‑oriented Call Center Representative to join our team in a fully onsite role located in Anne Arundel County. The ideal candidate is organized, personable, and able to provide excellent customer support while managing administrative tasks in a fast‑paced environment. This is an ongoing contract position with an immediate start.
Key Responsibilities
Serve as the primary point of contact for customers, providing professional and timely assistance via phone, email, and in person.
Manage daily scheduling, appointment coordination, and follow‑up communication to ensure smooth customer operations.
Maintain accurate records, update customer information, and support documentation needs in internal systems.
Collaborate with internal departments to resolve customer issues, escalate concerns, and support workflow efficiency.
Assist with general office duties, including filing, data entry, document preparation, and maintaining an organized work environment.
Track customer inquiries, ensure resolution, and deliver a high‑quality service experience consistently.
Support special projects and administrative initiatives as assigned.
Qualifications
Previous customerservice, administrative, or coordination experience required.
Strong communication and interpersonal skills with a customer‑first mindset.
High attention to detail and the ability to multitask in a fast‑moving setting.
Proficiency with Microsoft Office Suite and comfort with learning new systems.
Reliable, punctual, and comfortable working fully onsite.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
$19-20 hourly 5d ago
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Financial Services Representative
MJ Morgan Group 3.6
Bel Air, MD jobs
Ready to make a real impact? As a Financial ServicesRepresentative, you'll be the friendly face members trust and the expert who helps them reach their financial goals. Every day brings something new-from opening accounts and processing transactions to uncovering ways members can save, borrow, and thrive.
What You'll Do:
Create amazing experiences for every member who walks through the door
Help members find the right accounts, loans, and financial solutions
Handle day-to-day transactions with accuracy and confidence
Support loan applications and keep members updated along the way
Work with a supportive team that celebrates wins and drives results together
Stay sharp on products, policies, and new opportunities to serve members better
What Makes You Great for This Role:
A passion for helping people and delivering standout service
Confidence in recommending products that truly meet member needs
Strong communication, attention to detail, and problem-solving skills
Comfortable learning new systems and juggling multiple tasks
Experience in customerservice, sales, or cash handling (banking is a plus!)
If you're energized by helping people, love working in a fast-paced environment, and want to grow your financial career, this role is your perfect launchpad.
Build relationships that matter-one member at a time!
$26k-31k yearly est. 4d ago
Customer Service Expert
Gymboree Play & Music of Bethesda 3.7
Bethesda, MD jobs
BACKGROUND Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement-which encourages participation in and understanding of each child's development.
Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child's unique interests and abilities. From birth to age 5, there's always something special awaiting you and your child at Gymboree Play & Music.
Job Description
Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments.
10-15 hours a week commitment
Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday
Position requires exceptional customerservice skills as well as computer, written and communication skills
Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience
Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver
Flexible schedule a plus
to occasionally cover additional shifts when needed
This is an excellent position for:
College Students with afternoon availability
Persons looking for a 2nd job with fixed shift/hours week-to-week
"Young at Heart" Seniors seeking part-time work
Qualifications
CustomerService Skills, Communicator, Problem Solver, Computer Skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
$46k-91k yearly est. 3d ago
Healthcare Customer Service Representative- FULLY REMOTE
Teksystems 4.4
Baltimore, MD jobs
TekSystems is currently hiring for a Remote Medical CustomerService Billing Representative! This position MUST be near Maryland area or somewhere close to receive equipment. MUST HAVE: 2-3 years or more of experience with Medical call center handling medical billing questions, EOB knowledge, Claims or Medical Billing experience with high volume experience, or something related! EPIC experience is a plus not not required!
Description
Responds to customer inquiries regarding patient accounts, assists in resolving issues and concerns. Maintains professional and courteous behavior to ensure positive image within the community served and to promote customer satisfaction. Assists management with the training of new hires.They will be going over billing issues and EOB's with patients that are calling in over the phone. They will need to understand what an EOB is, be able to describe what the insurance company has paid and what they owe as well. They need to be able to understand the medical billing process.
Additional Skills & Qualifications
Must have a associates or Bachelors or cpat Cpat certified is a plus Skills:
Requires detailed working knowledge and demonstrated proficiency in multiple payers application billing and or collection processes, with particular focus on billing specifically.
NEED to understand and be able to read an EOB.
Must understand what medical insurance is and know how to explain what insurance does.
Must have excellent patient customerservice experience
Need to fully understand the medical billing process.
Job Type & Location
This is a Contract to Hire position based out of Baltimore, MD.
Pay and Benefits
The pay range for this position is $17.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Feb 11, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$17-19 hourly 3d ago
Customer Relations Specialist
Orkin, LLC 3.7
Lanham, MD jobs
We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 125 years of protecting homes and businesses.
Our CustomerService Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
You'll have more than a job-you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back.
With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now!
Responsibilities
As a CustomerService Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
* Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you!
* Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
* Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
* Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
* Reschedule unserviced accounts within 24 hours
* Participate in quality assurance processes, programs, and initiatives
* Safeguards customer's privacy and other proprietary information
We Offer…
* Competitive earnings starting at $21 to $23 per hour
* Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick leave
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Industry leading, quality, comprehensive training program
Why Orkin?
* You are interested in an opportunity with career potential in a reliable, recession-resistant industry
* You have a service-oriented mindset that leads you to build loyalty and trust with customers
* You hold yourself responsible to commitments
* You value being part of a team
* You want to keep learning, improving and developing as a leader
* You want to join a company that supports the community
* You want a career with a purpose at a mission-driven company that values
* Safety
* Professionalism
* Empathy
* Integrity
* Innovation
Qualifications
What do you need to be successful?
* Previous experience in CustomerService or Sales preferred
* High School Diploma or equivalent required
* Excellent interpersonal and communication skills
* Basic computer skills in various software and web-based applications
* Proficient in Microsoft Office
* Strong attention to detail and follow through
* Demonstrated ability to prioritize tasks and manage time efficiently
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
* Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
* Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
What do you need to be successful?
* Previous experience in CustomerService or Sales preferred
* High School Diploma or equivalent required
* Excellent interpersonal and communication skills
* Basic computer skills in various software and web-based applications
* Proficient in Microsoft Office
* Strong attention to detail and follow through
* Demonstrated ability to prioritize tasks and manage time efficiently
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
* Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
* Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
As a CustomerService Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
* Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you!
* Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
* Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
* Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
* Reschedule unserviced accounts within 24 hours
* Participate in quality assurance processes, programs, and initiatives
* Safeguards customer's privacy and other proprietary information
We Offer…
* Competitive earnings starting at $21 to $23 per hour
* Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick leave
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Industry leading, quality, comprehensive training program
Why Orkin?
* You are interested in an opportunity with career potential in a reliable, recession-resistant industry
* You have a service-oriented mindset that leads you to build loyalty and trust with customers
* You hold yourself responsible to commitments
* You value being part of a team
* You want to keep learning, improving and developing as a leader
* You want to join a company that supports the community
* You want a career with a purpose at a mission-driven company that values
* Safety
* Professionalism
* Empathy
* Integrity
* Innovation
$21-23 hourly 15d ago
Customer Relations Specialist
Orkin, LLC 3.7
Salisbury, MD jobs
We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.
Our CustomerService Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
You'll have more than a job-you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back.
With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now!
************************************************************************
Responsibilities
As a CustomerService Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
* This role is based onsite and requires working from our office location during regular business hours.
* Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you!
* Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
* Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
* Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
* Reschedule unserviced accounts within 24 hours
* Participate in quality assurance processes, programs, and initiatives
* Safeguards customer's privacy and other proprietary information
What type of benefits will you receive?
* Pay of USD $18.00 to $22.00 hourly
* Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick leave
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Industry leading, quality, comprehensive training program
*
Why should you choose Orkin?
* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
* The Pest Management Industry is growing - and is a recession resistant line of business
* You have a service-oriented mindset that leads you to build loyalty and trust with clients
* You hold yourself responsible to commitments
* You value being part of a team
* You want to join a company that supports the community
* Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
Are you ready to join the Best in Pests?
Qualifications
What do you need to be successful?
* Previous experience in CustomerService or Sales preferred
* High School Diploma or equivalent required
* Excellent interpersonal and communication skills
* Basic computer skills in various software and web-based applications
* Proficient in Microsoft Office
* Strong attention to detail and follow through
* Demonstrated ability to prioritize tasks and manage time efficiently
* We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
* Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
* Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
What do you need to be successful?
* Previous experience in CustomerService or Sales preferred
* High School Diploma or equivalent required
* Excellent interpersonal and communication skills
* Basic computer skills in various software and web-based applications
* Proficient in Microsoft Office
* Strong attention to detail and follow through
* Demonstrated ability to prioritize tasks and manage time efficiently
* We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
* Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
* Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
As a CustomerService Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
* This role is based onsite and requires working from our office location during regular business hours.
* Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you!
* Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
* Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
* Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
* Reschedule unserviced accounts within 24 hours
* Participate in quality assurance processes, programs, and initiatives
* Safeguards customer's privacy and other proprietary information
What type of benefits will you receive?
* Pay of USD $18.00 to $22.00 hourly
* Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick leave
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Industry leading, quality, comprehensive training program
*
Why should you choose Orkin?
* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
* The Pest Management Industry is growing - and is a recession resistant line of business
* You have a service-oriented mindset that leads you to build loyalty and trust with clients
* You hold yourself responsible to commitments
* You value being part of a team
* You want to join a company that supports the community
* Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
Are you ready to join the Best in Pests?
$18-22 hourly 29d ago
Customer Support Representative
Infinity.Co 4.5
Baltimore, MD jobs
Be accountable for all support cases for US customers and be the first point of escalation should they require anything to be expedited. Joint ownership of US customers portfolios, supporting CSMs where needed to enable an accurate setup and configuration based on set objectives. Keep all internal customer and document management systems up to date and ensure all daily activity is captured and recorded correctly, in-line with departmental processes.
Carry out regular audits for your portfolio of customers and report back to CSM's where necessary. Document all updates and findings against each customer within Infinity's internal systems.
Maintain an advanced level understanding of the Infinity interface and front-end configuration and be able to demonstrate this to both internal colleagues and customers.
Manage your time efficiently to prioritize complex support queries in a high-pressured environment. Main responsibilities include managing day to day general workload and other Support queues in accordance with departmental SLA's. Always ensure deadlines are met and use initiative, keeping the business vision at the forefront of your decisions.
Be confident on the phone and able to engage with all levels of contacts within the client accounts. Ability to handle complex and challenging conversations.
Show commercial awareness and be mindful of the contract value for the customers you assist on a daily basis. Be responsible for the setup and accuracy of the billing of US accounts each month.
Be active in gaining constant positive feedback in forums, such as the Google Apps Gallery, maintaining the company's high Net Promoter Score. One of the team's USP is our “very helpful and efficient Support Team”. This is an expectation we continue to fulfill and exceed on a daily basis.
Attend offsite face-to-face meetings where required to help assist CSM's and take onboard any operational actions for the customer. Always ensure full and comprehensive notes have been taken and documented within Infinity internal systems.
Represent the department at all times both onsite and offsite. Attend social events and company functions at every possible opportunity. Aspire to maintain the professional, knowledgeable, helpful and approachable reputation of the department.
Provide additional ad hoc support to the Customer Experience department as and when required, such as help writing training content, produce process documents etc.
Suggest improvements where applicable and encourage a positive adoption of new processes to newer members of the team. Ability to thrive in a startup environment with enthusiasm and want to make a big impact.
AA/BA desirable
1+ years of customerservice experience
Experience in B2B software or call tracking preferred but not required
Customer focused individual who is self-motivated
Ability to build strong trusted relationships
Strong time management and prioritization skills
Ability to use own initiative and think ‘outside the box'
Excellent telephone manner, with strong written and oral communication skills
Takes on ownership and accountability
A valued team member who upholds Infinity values and professional integrity.
Proven experience in providing help desk support, customerservice or account management, and sales
Knowledge of most standard desktop software applications e.g. G Suite: sheets, docs, gmail, and MS Office suite
Experience with using Salesforce would be advantageous but not required
Able to travel to the UK on occasion
Salary: $35-$40,000 **NO RECRUITERS**
$35k-40k yearly 60d+ ago
Customer Relations Specialist
Orkin, LLC 3.7
Waldorf, MD jobs
We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.
Our CustomerService Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
You'll have more than a job-you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back.
With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now!
************************************************************************
Responsibilities
As a CustomerService Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
* Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you!
* Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
* Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
* Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
* Reschedule unserviced accounts within 24 hours
* Participate in quality assurance processes, programs, and initiatives
* Safeguards customer's privacy and other proprietary information
What type of benefits will you receive?
* Pay of USD $18.00 to $20.00 hourly
* Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick leave
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Industry leading, quality, comprehensive training program
*
Why should you choose Orkin?
* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
* The Pest Management Industry is growing - and is a recession resistant line of business
* You have a service-oriented mindset that leads you to build loyalty and trust with clients
* You hold yourself responsible to commitments
* You value being part of a team
* You want to join a company that supports the community
* Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
Are you ready to join the Best in Pests?
Qualifications
What do you need to be successful?
* Previous experience in CustomerService or Sales preferred
* High School Diploma or equivalent required
* Excellent interpersonal and communication skills
* Basic computer skills in various software and web-based applications
* Proficient in Microsoft Office
* Strong attention to detail and follow through
* Demonstrated ability to prioritize tasks and manage time efficiently
* We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
* Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
* Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
What do you need to be successful?
* Previous experience in CustomerService or Sales preferred
* High School Diploma or equivalent required
* Excellent interpersonal and communication skills
* Basic computer skills in various software and web-based applications
* Proficient in Microsoft Office
* Strong attention to detail and follow through
* Demonstrated ability to prioritize tasks and manage time efficiently
* We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
* Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
* Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
As a CustomerService Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
* Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you!
* Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
* Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
* Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
* Reschedule unserviced accounts within 24 hours
* Participate in quality assurance processes, programs, and initiatives
* Safeguards customer's privacy and other proprietary information
What type of benefits will you receive?
* Pay of USD $18.00 to $20.00 hourly
* Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick leave
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Industry leading, quality, comprehensive training program
*
Why should you choose Orkin?
* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
* The Pest Management Industry is growing - and is a recession resistant line of business
* You have a service-oriented mindset that leads you to build loyalty and trust with clients
* You hold yourself responsible to commitments
* You value being part of a team
* You want to join a company that supports the community
* Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
Are you ready to join the Best in Pests?
$18-20 hourly 12d ago
Customer Sales & Serv Rep
DTS Fluid Power 3.6
Cumberland, MD jobs
.
Want to use your customerservice skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customerservice professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
• Assist customers by phone and in person at our facility
• Use your customerservice skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
• Process quotes, take orders and provide post-order service
REQUIREMENTS
Our CustomerServiceRepresentatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
6 months of customerservice experience preferred
Excellent telephone, and written skills, including English grammar
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
SAP / ERP experience, preferred but not required
Some knowledge of industrial distribution products and hydraulics, preferred but not required
Attention to detail, accuracy, ability to multitask, sense of humor
Ability to lift up to 50 lbs.
SALARY & BENEFITS
As a CustomerServiceRepresentative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
• Base salary and bonus opportunities
• Health, vision, and dental coverage, 401(k) w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement
• Personalized training and development program
• Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
#LI-SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$40k-56k yearly est. Auto-Apply 12d ago
Customer Sales & Serv Rep
DTS Fluid Power 3.6
Lanham, MD jobs
Want to use your customerservice skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customerservice professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
• Assist customers by phone and in person at our facility
• Use your customerservice skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
• Process quotes, take orders and provide post-order service
REQUIREMENTS
Our CustomerServiceRepresentatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
6 months of customerservice experience preferred
Excellent telephone, and written skills, including English grammar
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
SAP / ERP experience, preferred but not required
Some knowledge of industrial distribution products and hydraulics, preferred but not required
Attention to detail, accuracy, ability to multitask, sense of humor
Ability to lift up to 50 lbs.
SALARY & BENEFITS
As a CustomerServiceRepresentative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
• Base salary and bonus opportunities
• Health, vision, and dental coverage, 401(k) w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement
• Personalized training and development program
• Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
#LI-SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$41k-57k yearly est. Auto-Apply 27d ago
Customer Sales & Serv Rep
DTS Fluid Power 3.6
Baltimore, MD jobs
Want to use your customerservice skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customerservice professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
• Assist customers by phone and in person at our facility
• Use your customerservice skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
• Process quotes, take orders and provide post-order service
REQUIREMENTS
Our CustomerServiceRepresentatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
6 months of customerservice experience preferred
Excellent telephone, and written skills, including English grammar
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
SAP / ERP experience, preferred but not required
Some knowledge of industrial distribution products and hydraulics, preferred but not required
Attention to detail, accuracy, ability to multitask, sense of humor
Ability to lift up to 50 lbs.
SALARY & BENEFITS
As a CustomerServiceRepresentative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
• Base salary and bonus opportunities
• Health, vision, and dental coverage, 401(k) w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement
• Personalized training and development program
• Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
#LI-SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$41k-57k yearly est. Auto-Apply 11d ago
Customer Service Representative
Imagine Staffing Technology 4.1
Middle River, MD jobs
Job DescriptionJob ProfileJob Title: CustomerServiceRepresentative Location: Middle River, MD Hire Type: Contingent-to-hire Pay Range: $17-18.50/hour Work Model: Remote after training Recruiter Contact: Jessica Blake jessica@marykraft.com/ 443-345-3309Nature & Scope:Positional OverviewImagine Staffing is recruiting CustomerServicerepresentatives for our client, an international transportation organization. The CustomerServiceRepresentative will be responsible for delivering quality service and accurate information to customers. The CSR must correctly open accounts, explain policies and procedures, and handle payment information. This role also involves ensuring that service standards are maintained and met.Role & Responsibility:Tasks That Will Lead to Your Success
Accurately explains the terms/conditions and policies/and procedures relating to the account.
Processes account payments and completes the cash-out at the end of the shift.
Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
Performs account maintenance, including account changes, adjustments, and statement requests.
Reach out to customers for more account details.
Assists in problem correspondence as required.
Prepare reports, including the CSR Daily Activity report and cash out report.
Responds to incoming phone inquiries regarding E-ZPass accounts, violations, and DMV
Communicates business rules, policies, and procedures governing violation processing
Reviews the violation appeals process with appellants
Receives incoming phone calls and chat requests regarding DMV services
Communicates business rules, policies, and procedures governing DMV services
Administrative functions to include image review and violation lookups
Regular and predictable attendance is an essential function of this job.
Skills & ExperienceQualifications That Will Help You Thrive
Previous experience in customerservice, call centers, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
High School Diploma or G.E.D.
Positive and professional demeanor
Excellent written and verbal communication skills
Understanding of "Customer Experience."
Proficient in Microsoft Windows and Microsoft Office.
Strong listening and telephone skills; ability to manage stressful situations appropriately.
$17-18.5 hourly 6d ago
Customer service representative
Artech Information System 4.8
Gaithersburg, MD jobs
•Responsible for fielding inbound Pharmacy related client, Doctors, Medical people telephone calls and working with great customer's to resolve issues. Minimum 2 years of healthcare/healthcare reimbursement experience. •Ability to navigate through various screens while talking with customers.
•Maintain a positive and professional attitude while on the phone.
•Multi-task and perform data entry.
•Basic
troubleshooting
•No sales!!! We just help people fix problems!.
Qualifications
EDUCATION/EXPERIENCE: Requires a High School diploma or GED;
3 to 6 months experience in an automated customerservice environment or any combination of education and experience, which would provide an equivalent background.
Additional Information
For more information, please contact
Priyanshu Kumar
**********
$29k-36k yearly est. 3d ago
Customer Solutions Rep
Advance Business Systems 3.9
Cockeysville, MD jobs
Customer Solutions Rep
WHO WE ARE Advance is a business solutions provider that helps organizations in Maryland find better, more effective technology and processes to help improve their business and increase efficiencies.
Family owned since 1964, our mission statement has been the guiding principle behind everything we do:
“We are a people company with an intense passion for improving our customer's businesses and enhancing our team members lives”.
Simply translated, we view our team members like family and our customer's businesses as if they were our own.
We are proud of our amazing community of the best, brightest, and most passionate people who focus daily on creating unparalleled experiences and exceptional value for our customers. Our team is hardworking, highly collaborative and supportive of each other, while having fun along the way!
We hope you will take the first step toward joining the Advance team by applying for the Customer Solutions Representative position below!
WHAT WE ARE LOOKING FOR
Advance is seeking a positive and helpful Customer Solutions Representative to work out of our main headquarters in Cockeysville. Your primary focus will be to deliver exceptional customerservice to incoming Customer calls for service and supplies. Advance will provide the support and training you need to personally and professionally succeed in this role.
ON A TYPICAL DAY YOU WILL
Answer incoming Customer calls for Service requests and Supply orders
Accurately enter information into the appropriate Service call or Supply order
Enter Service requests and supply orders received via email or voicemail
Complete various administrative tasks
Close out Service calls for Technicians
Assist Technicians with looking up additional information
Back up the front desk
WHO YOU ARE
Can navigate a technology-based ERP system
Comfortable with Cloud-based phone system
Proficient with Microsoft Office applications
Positive, helpful and enthusiastic
Detail oriented and organized
Comfortable working in a team setting
Possess exceptional CustomerService Skills
Excellent communication skills
Able to turn a negative into a positive one
Able to stay focused under pressure
AN UNPARALLELED EMPLOYEE EXPERIENCE
Award-winning culture based on employee feedback
Opportunities for career advancement
Job fulfilment/purpose
An organization you will be proud to work for
Family-owned environment
Fun, collaborative and supportive culture
On-going development and training
Established reputation for exceptional customerservice for over 56 years
Forward thinking company mindset
BEST IN CLASS BENEFITS
Competitive compensation
401(K) Plan with significant company match
Comprehensive Benefits
HSA and FSA accounts
Exceptional PTO package
Partnership perks with the Ravens, Maryland Zoo & National Aquarium
Various additional discounts & perks
Team Community Service Opportunities
Tuition reimbursement
Ready to start your journey with Advance? Simply click on the
Apply
button below. After carefully considering your application, we will contact you shortly with a response.
Thank you for considering a career with Advance, we look forward to hearing from you!
$31k-36k yearly est. Auto-Apply 60d+ ago
Customer Service Rep
Elite Personnel 3.8
Beltsville, MD jobs
is 100% onsite
Our client who specializes in custom glass, has over 50 years of experience in the commercial glass industry. We are seeking a detail-oriented CustomerServiceRepresentative to join our team. In this role, you will play a pivotal part in ensuring accuracy and efficiency in our service and order processing department.
Responsibilities:
Promptly and professionally monitor and respond to phone and email inquiries and service calls
Enter new service tickets into the database promptly, ensuring all relevant details are meticulously captured.
Generate and process purchase orders for project-related materials and services.
Track purchase orders to guarantee timely delivery, following up with vendors as necessary.
Coordinate with internal teams to verify receipt of goods and services
Communicate with vendors to confirm purchase details, delivery dates, and address any outstanding issues.
Follow up on delayed or incomplete deliveries, escalating issues to management when necessary.
Create and send invoices and finalize any outstanding ticket issues
Qualifications:
Must have receptionist duties, customerservice, or data entry.
Strong attention to detail and accuracy in data entry and record-keeping.
Excellent communication skills, both written and verbal, with the ability to interact effectively with internal teams, vendors, and external contacts.
Proficiency in Microsoft Office Suite and experience with database software
If this sounds like it is right up alley, please apply today!
$29k-35k yearly est. 6d ago
Customer Service Rep
TCH Group, LLC 2.9
Baltimore, MD jobs
Offering $15 to $20 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$15-20 hourly 2d ago
Customer Service Representative-2nd shift
Roto-Rooter 4.6
Linthicum, MD jobs
Call Center CustomerServiceRepresentative, 2
nd
Shift
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.
Hiring immediately for CustomerServiceRepresentative for second shift, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customerservice position at Roto-Rooter's Baltimore-area call center, located in Linthicum, MD, operating on the evening shift (until 10:00 p.m.). The hourly pay rate for this position is $17.00-$19.00, depending on experience.
Responsibilities
Be the first point of contact with our customers.
Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
Data entry, including customer contact information and relevant details concerning their plumbing problems.
Schedule a service call based on customer's availability and convenience.
Discuss additional services and products we have available that may be helpful.
Be a trusted informational resource for Roto-Rooter customers.
Requirements
Bilingual skills are a plus!
Strong customerservice focus
AS400 knowledge is preferred
Prior call center experience is helpful
Able to work in a fast-paced environment
Excellent oral and written communication skills
A Working knowledge of Microsoft Word and Excel programs
Self-starter who is organized and thorough with attention to detail
Benefits
At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including:
Medical insurance with a Prescription Drug Card
Accident and Critical Illness Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Training
Life Insurance
Matching 401K Retirement Savings Plan
Tuition Reimbursement
Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
Advertising Tags
BCC1
#LI-JN2
#LI-ONSITE
Not ready to apply? Connect with us for general consideration.
$17-19 hourly Auto-Apply 6d ago
Customer Service Rep JV
TCH Group, LLC 2.9
Salisbury, MD jobs
This employee aids in all CustomerService functions of order entry while abiding by the procedures set forth by management within the Joint Venture locations.
Job Responsibilities:
Monitors the flow of orders to and from the CustomerService Department
Deletes, corrects, or re-enters patient orders as deemed necessary
$28k-36k yearly est. 2d ago
Customer Service Representative
Cytek Biosciences, Inc. 3.6
Bethesda, MD jobs
The CustomerServiceRepresentative (CSR) will be responsible for duties such as order management / fulfillment in line with company revenue recognition rules, call center support, shipping coordination in a CustomerService and Order Administration environment. In addition, all CSRs are expected to assist with Sales Support activities to assist the Sales organization with pre-sales activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Primary responsibility includes managing customer orders in line with company revenue recognition rules.
Assisting with sales order confirmations and working with the sales team to complete sales transactions.
Management of cases using Salesforce.com.
Management of all order types including required RMAs for return of product and/or reconciliation of revenue discrepancies in collaboration with Finance.
Engage with customers via call center activities and emails while monitoring both inquiries and complaints, utilizing Salesforce.com cases in collaboration with Technical Support and the QA team.
Responsible for monitoring and effectively communicating expected shipment dates for back-order products.
Serve as a backup to the Instrument Coordinator for instrument orders.
Ensure all customer cases are processed and closed in a timely manner.
Salesforce.com record maintenance and clean up.
Work in a call center environment using call center software such as Ring Central.
Document process improvements and work instructions.
Responsible for maintaining a high level of Customer Satisfaction with internal and external clients and working to establish a positive rapport with every caller.
Update customer information in the customerservice database during and after each call
Maintain reports, dashboards, and processes to continuously monitor data quality and integrity.
Work with Finance to ensure proper billing documentation is collected and submitted.
Assist the sales organization with pre-sales documentation requests including, but not limited to, Vendor Forms, W-9 requests, COI request, etc.
Other duties as assigned to support the Commercial Operations organization.
REQUIREMENTS & QUALIFICATIONS:
At least 1 year experience working in an order fulfillment or call center environment. Experience using Saleforce.com, NetSuite or other ERP systems.
Experience within bio-medical capital equipment manufacturing company preferred.
Must be self-motivated, success driven and have detailed organizational skills.
Manages priorities on a daily basis and actively communicates priority changes to management and/or customers in a timely manner while maintaining a positive attitude.
Computer proficiency is required, including skills with the use of Microsoft Word, Excel, PowerPoint, and CRM software.
At least 1 year experience working in an order fulfillment or call center environment.
Experience in Saleforce.com, NetSuite, and/or other ERP systems.
Experience in bio-medical capital equipment manufacturing organization, preferred.
Computer proficiency is required, including skills with the use of Microsoft Word, Excel, PowerPoint, and CRM software.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be able to navigate various departments of the organization's physical premises.
ADDITIONAL SKILLS AND COMPETENCIES:
Must be self-motivated, success driven, highly organized and possess a positive attitude
Manages priorities daily and actively communicates priority changes to management and/or customers in a timely manner.
Customerservice and effective written and verbal skills required.
Notable attention to detail.
Excellent communication and multi-tasking skills are essential.
Cytek is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law.
$28k-36k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Arata Expositions 4.1
Gaithersburg, MD jobs
Full-time Description
We are seeking a CustomerServiceRepresentative to join our team! You will perform clerical and administrative functions in order to drive company success.
Responsibilities:
Draft correspondences and other formal documents
Plan and schedule events
Assist onsite at Tradeshows and Conferences
Answer inbound telephone calls
Develop and implement organized filing systems
Perform all other office tasks
Qualifications:
Ability to prioritize and multitask
Excellent written and verbal communication skills
Strong attention to detail
Strong organizational skills
Proficiency in Microsoft Office
Requirements
Must be available to travel
Must be available to work occasional weekends/evenings
Must have a driver's license and car
Must be available to work overtime