Customer Service Specialist jobs at The Carney Group

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current customers promptly. - Perform routine data entry and validation tasks. - Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties. - Interact with multiple departments to expedite processing and/or issue resolution. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local Mortgage Regulations a plus. Skills and Job-Specific Competencies: - Capable communicator (written and oral). - Strong negotiation skills with the ability to effectively resolve problems. - Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.). Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141855 ### Place of Work On-site ### Requisition ID 141855 ### Application Email ****************************

We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment. You'll have more than a job-you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back. With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Ready to start a career with staying power? Apply now! ************************************************************************ Responsibilities As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. You will… * Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. * Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you! * Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate * Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs * Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results * Reschedule unserviced accounts within 24 hours * Participate in quality assurance processes, programs, and initiatives * Safeguards customer's privacy and other proprietary information What type of benefits will you receive? * Pay of USD $22.00 to $25.00 hourly * Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick leave * Employee discounts, tuition reimbursement, dependent scholarship awards * Industry leading, quality, comprehensive training program * Why should you choose Orkin? * Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers * The Pest Management Industry is growing - and is a recession resistant line of business * You have a service-oriented mindset that leads you to build loyalty and trust with clients * You hold yourself responsible to commitments * You value being part of a team * You want to join a company that supports the community * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests? Qualifications What do you need to be successful? * Previous experience in Customer Service or Sales preferred * High School Diploma or equivalent required * Excellent interpersonal and communication skills * Basic computer skills in various software and web-based applications * Proficient in Microsoft Office * Strong attention to detail and follow through * Demonstrated ability to prioritize tasks and manage time efficiently * We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws. What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. * Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What do you need to be successful? * Previous experience in Customer Service or Sales preferred * High School Diploma or equivalent required * Excellent interpersonal and communication skills * Basic computer skills in various software and web-based applications * Proficient in Microsoft Office * Strong attention to detail and follow through * Demonstrated ability to prioritize tasks and manage time efficiently * We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws. What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. * Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. You will… * Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. * Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you! * Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate * Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs * Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results * Reschedule unserviced accounts within 24 hours * Participate in quality assurance processes, programs, and initiatives * Safeguards customer's privacy and other proprietary information What type of benefits will you receive? * Pay of USD $22.00 to $25.00 hourly * Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick leave * Employee discounts, tuition reimbursement, dependent scholarship awards * Industry leading, quality, comprehensive training program * Why should you choose Orkin? * Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers * The Pest Management Industry is growing - and is a recession resistant line of business * You have a service-oriented mindset that leads you to build loyalty and trust with clients * You hold yourself responsible to commitments * You value being part of a team * You want to join a company that supports the community * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests?

Clinical Customer Advocacy Specialist Duration : 7 Months Total Hours/week : 40.00 1 st Shift Client: Medical Device Company Job Category: Healthcare Level of Experience: Entry Level Employment Type: Contract on W2 (Need US Citizens or GC Holders Only) Workdays/hours: M - F 8am - 5pm Job Description: The Specialist, Clinical Customer Advocacy is responsible for the completion of all tasks associated with complaint management and processing of event reporting, including communication for regulatory compliance with medical device reporting for both domestic and international agency regulations. Duties and Responsibilities: Collaborate with appropriate clinical, technical, and/or regulatory employees to determine and track product event status Assures timeliness and compliance with all FDA regulations and standards related to the review of events/complaints for client products Write and submit complaint investigation reports into the complaint management system. Coordinate, research, and prepare correspondence in response to FDA and global regulatory agencies requests for additional information Maintain complaint in accordance with regulatory requirements. Comply with the site Quality System. Performs other duties as assigned. Performs other duties as assigned. Knowledge and Skills: Working knowledge of QA, Regulatory/Quality Compliance in a medical device industry. Attention to detail is essential. Able to utilize computers for development of reports and summary of project experience. Strong proficiency with MS Office tools to include Word, Excel, PowerPoint, and Outlook. Prior work experience with TrackWise Complaint Handling System preferred. Prior experience filing eMDRs preferred. Ability to work on multiple projects with various disciplines are essential. Ability to multitask in an ever-changing environment. Position requires innovative/critical thinking, ability to solve problems and meet deadlines. Strong communication, organization, presentation, and writing skills. Education and Experience: Bachelor's degree (chemistry, engineering, nursing) strongly preferred. 1 to 2 years' experience in Quality, Regulatory or Complaint management is preferred. May consider equivalent combination of education and experience.

We have an outstanding Contract to Hire position for aContact Center Services Representativeto join a leading Company located in the Rockville, MDsurrounding area. Pay Rate: $ The representative will ensure that all applicants, recipients, spouses, attorneys, or other member representatives receive extraordinary service when he or she is communicating with the company via phone, fax, written correspondence, or email. The representative may contact the recipient by phone or mail and, in each communication, provide empathetic and efficient service. Responsibilities : + Answer incoming phone calls + Document phone calls in SharePoint + Provide information to callers from SharePoint and 2200 + Navigate and provide accurate information regarding the company websites + Monitor incoming calls and calls waiting via Taske + Receive and respond to incoming emails from company websites + Pick up and handle messages from Nightline + Route calls to the appropriate individual or department when necessary + Send a fax via RightFax when requested by the caller + Print 1099Rs and NEAP Statements when requested by the caller + Perform special projects as requested by management + Create Binbook letters related to phone calls + Employer Indexing + Process returned mail from various mailings + Input the change of address in the 2200 + Enter new participant information in the 2200 + Prepare new participant packages + Calculate estimates using the Expert System Basic Hiring Criteria : + High school diploma or equivalent + Accuracy - strive for the highest level of accuracy possible from the tools used and processes performed + Administrative - manage the workload assigned and inform the supervisor of the status of work assigned + Analytical - able to analyze status requests, applications, and inquiries received in written form or verbally + Communication - able to effectively and politely communicate with participants, other team members, and the supervisor via the telephone, in person, or in written correspondence + Creativity - able to find a solution to a participant's issue + Customer Service - possesses a true service-centered approach to the work + Dependability - ensure that attendance and timely arrival support the achievement of the team's goals + Flexibility - take direction with a minimal amount of disruption + Initiative/Motivation - demonstrate initiative in meeting team goals and show motivation towards service for participants and for team members + Follow up on outstanding contacts and issues with little guidance + Judgment/Maturity - exercise good judgment and act in a mature manner while performing tasks assigned + Exercise maturity when in contact with the outside community, regardless of external behavior + Determine quickly when a person contacting the company is a risk to himself/herself or others + Knowledge - possess knowledge of the processes performed by the team + Know and implement proper procedures when in contact with a hostile or threatening party, either by phone or written correspondence + Math - compute all necessary numbers for processes performed + Problem Solving - solve day-to-day problems and determine when these problems need to be escalated to the supervisor level + Teamwork - work as a member of the team + Technical skills - perform all processes required of the team + Other - develop new skills as required Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. Military connected talent encouraged to apply. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit*********************************************************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance

Customer Solutions Rep WHO WE ARE Advance is a business solutions provider that helps organizations in Maryland find better, more effective technology and processes to help improve their business and increase efficiencies. Family owned since 1964, our mission statement has been the guiding principle behind everything we do: “We are a people company with an intense passion for improving our customer's businesses and enhancing our team members lives”. Simply translated, we view our team members like family and our customer's businesses as if they were our own. We are proud of our amazing community of the best, brightest, and most passionate people who focus daily on creating unparalleled experiences and exceptional value for our customers. Our team is hardworking, highly collaborative and supportive of each other, while having fun along the way! We hope you will take the first step toward joining the Advance team by applying for the Customer Solutions Representative position below! WHAT WE ARE LOOKING FOR Advance is seeking a positive and helpful Customer Solutions Representative to work out of our main headquarters in Cockeysville. Your primary focus will be to deliver exceptional customer service to incoming Customer calls for service and supplies. Advance will provide the support and training you need to personally and professionally succeed in this role. ON A TYPICAL DAY YOU WILL Answer incoming Customer calls for Service requests and Supply orders Accurately enter information into the appropriate Service call or Supply order Enter Service requests and supply orders received via email or voicemail Complete various administrative tasks Close out Service calls for Technicians Assist Technicians with looking up additional information Back up the front desk WHO YOU ARE Can navigate a technology-based ERP system Comfortable with Cloud-based phone system Proficient with Microsoft Office applications Positive, helpful and enthusiastic Detail oriented and organized Comfortable working in a team setting Possess exceptional Customer Service Skills Excellent communication skills Able to turn a negative into a positive one Able to stay focused under pressure AN UNPARALLELED EMPLOYEE EXPERIENCE Award-winning culture based on employee feedback Opportunities for career advancement Job fulfilment/purpose An organization you will be proud to work for Family-owned environment Fun, collaborative and supportive culture On-going development and training Established reputation for exceptional customer service for over 56 years Forward thinking company mindset BEST IN CLASS BENEFITS Competitive compensation 401(K) Plan with significant company match Comprehensive Benefits HSA and FSA accounts Exceptional PTO package Partnership perks with the Ravens, Maryland Zoo & National Aquarium Various additional discounts & perks Team Community Service Opportunities Tuition reimbursement Ready to start your journey with Advance? Simply click on the Apply button below. After carefully considering your application, we will contact you shortly with a response. Thank you for considering a career with Advance, we look forward to hearing from you!

•Responsible for fielding inbound Pharmacy related client, Doctors, Medical people telephone calls and working with great customer's to resolve issues. Minimum 2 years of healthcare/healthcare reimbursement experience. •Ability to navigate through various screens while talking with customers. •Maintain a positive and professional attitude while on the phone. •Multi-task and perform data entry. •Basic troubleshooting •No sales!!! We just help people fix problems!. Qualifications EDUCATION/EXPERIENCE: Requires a High School diploma or GED; 3 to 6 months experience in an automated customer service environment or any combination of education and experience, which would provide an equivalent background. Additional Information For more information, please contact Priyanshu Kumar **********

•Responsible for fielding inbound Pharmacy related client, Doctors, Medical people telephone calls and working with great customer's to resolve issues. Minimum 2 years of healthcare/healthcare reimbursement experience. •Ability to navigate through various screens while talking with customers. •Maintain a positive and professional attitude while on the phone. •Multi-task and perform data entry. •Basic troubleshooting •No sales!!! We just help people fix problems!. Qualifications EDUCATION/EXPERIENCE: Requires a High School diploma or GED; 3 to 6 months experience in an automated customer service environment or any combination of education and experience, which would provide an equivalent background. Additional Information For more information, please contact Priyanshu Kumar **********

Offering $15.00 - $20.00 per hour This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the Joint Venture locations. Job Responsibilities: Monitors the flow of orders to and from the Customer Service Department Deletes, corrects, or re-enters patient orders as deemed necessary

Call Center Customer Service Representative, 2nd Shift Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. Hiring immediately for Customer Service Representative for second shift, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter's Baltimore-area call center, located in Linthicum, MD, operating on the evening shift (until 10:00 p.m.). The hourly pay rate for this position is $17.00-$19.00, depending on experience. Responsibilities * Be the first point of contact with our customers. * Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems. * Data entry, including customer contact information and relevant details concerning their plumbing problems. * Schedule a service call based on customer's availability and convenience. * Discuss additional services and products we have available that may be helpful. * Be a trusted informational resource for Roto-Rooter customers. Requirements * Bilingual skills are a plus! * Strong customer service focus * AS400 knowledge is preferred * Prior call center experience is helpful * Able to work in a fast-paced environment * Excellent oral and written communication skills * A Working knowledge of Microsoft Word and Excel programs * Self-starter who is organized and thorough with attention to detail Benefits At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including: * Medical insurance with a Prescription Drug Card * Accident and Critical Illness Insurance * Dental Insurance * Vision Insurance * Paid Vacation * Paid Training * Life Insurance * Matching 401K Retirement Savings Plan * Tuition Reimbursement * Profit Sharing Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company. EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law. Advertising Tags BCC1 #LI-JN2 #LI-ONSITE

Call Center Customer Service Representative, 2 nd Shift Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. Hiring immediately for Customer Service Representative for second shift, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter's Baltimore-area call center, located in Linthicum, MD, operating on the evening shift (until 10:00 p.m.). The hourly pay rate for this position is $17.00-$19.00, depending on experience. Responsibilities Be the first point of contact with our customers. Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems. Data entry, including customer contact information and relevant details concerning their plumbing problems. Schedule a service call based on customer's availability and convenience. Discuss additional services and products we have available that may be helpful. Be a trusted informational resource for Roto-Rooter customers. Requirements Bilingual skills are a plus! Strong customer service focus AS400 knowledge is preferred Prior call center experience is helpful Able to work in a fast-paced environment Excellent oral and written communication skills A Working knowledge of Microsoft Word and Excel programs Self-starter who is organized and thorough with attention to detail Benefits At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including: Medical insurance with a Prescription Drug Card Accident and Critical Illness Insurance Dental Insurance Vision Insurance Paid Vacation Paid Training Life Insurance Matching 401K Retirement Savings Plan Tuition Reimbursement Profit Sharing Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company. EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law. Advertising Tags BCC1 #LI-JN2 #LI-ONSITE Not ready to apply? Connect with us for general consideration.

Offering $15 to $20 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

Offering $15 to $20 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

Job Details Brandywine, MD Full Time $15.00 - $15.00 Hourly None AnyDescription 🌟 Love a Corporate Environment? Flexible Hours, Sundays Off & Great Perks! Looking for a career where your work matters and your life outside of work is respected? Join Regency Management Services as a Bilingual Customer Service Representative (English & Spanish Required)! Enjoy flexible hours, free up your evenings, rotating Saturdays off and EVERY Sunday off-plus paid vacation, top-notch benefits, and great employee perks-all while helping customers with questions, orders, and solutions. 💵 Starting Pay: $15/hr Why You'll Love It Here 5-day work week (no 6-day schedules!) Flexible schedule Evenings free Rotating Saturdays off & every Sunday off Paid time off and vacation Comprehensive health benefits (medical, dental, vision, life, disability) 401(k) retirement plan & employee recognition Employee discounts on furniture and mattresses Supportive corporate environment with opportunities to grow What You'll Do Answer inbound calls and provide friendly, accurate bilingual support (English & Spanish) Assist customers with inquiries, orders, and service scheduling Resolve issues or escalate when needed Maintain accurate customer records Consistently meet team and service goals What Makes You a Perfect Fit Fluent in both English & Spanish (Required) Strong communication and problem-solving skills Organized, dependable, and detail-oriented Comfortable multitasking in a corporate environment Customer service experience (call center experience a plus) 💡 Bring your bilingual skills, professionalism, and passion for helping people-apply today and start your exciting career with Regency Management Services! Regency Management Services is an Equal Employment Opportunity (EEO) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #HPR25

Job DescriptionJob ProfileJob Title: Customer Service Representative Location: Middle River, MD Hire Type: Contingent-to-hire Pay Range: $17-18.50/hour Work Model: Remote after training Recruiter Contact: jessica@marykraft.com/ 443-345-3309Nature & Scope:Positional OverviewImagine Staffing is recruiting Customer Service representatives for our client, an international transportation organization. The Customer Service Representative will be responsible for delivering quality service and accurate information to customers. The CSR must correctly open accounts, explain policies and procedures, and handle payment information. This role also involves ensuring that service standards are maintained and met.Role & Responsibility:Tasks That Will Lead to Your Success Accurately explains the terms/conditions and policies/and procedures relating to the account. Processes account payments and completes the cash-out at the end of the shift. Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer. Performs account maintenance, including account changes, adjustments, and statement requests. Reach out to customers for more account details. Assists in problem correspondence as required. Prepare reports, including the CSR Daily Activity report and cash out report. Responds to incoming phone inquiries regarding E-ZPass accounts, violations, and DMV Communicates business rules, policies, and procedures governing violation processing Reviews the violation appeals process with appellants Receives incoming phone calls and chat requests regarding DMV services Communicates business rules, policies, and procedures governing DMV services Administrative functions to include image review and violation lookups Regular and predictable attendance is an essential function of this job. Skills & ExperienceQualifications That Will Help You Thrive Previous experience in customer service, call centers, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills High School Diploma or G.E.D. Positive and professional demeanor Excellent written and verbal communication skills Understanding of "Customer Experience." Proficient in Microsoft Windows and Microsoft Office. Strong listening and telephone skills; ability to manage stressful situations appropriately.

Job DescriptionJob Title: Customer Service RepresentativeLocation: Middle River, MDHire Type: ContingentPay Range: $17.00 - $18.50/hour Work Type: Full-time Work Model: OnsiteWork Schedule: Monday - Friday, 8:30am - 5pm Recruiter Contact: Jessica Blake, Jessica@marykraft.com Nature & Scope:Positional OverviewMary Kraft is recruiting for a Customer Service Representative on behalf of our client, a leading organization in delivering innovative products and services to transportation departments and agencies across the globe in Middle River, MD. This is a contingent-to-hire position.In this role, you will be responsible for quality service and providing accurate information to customers. The CSR must accurately open accounts, explain policies and procedures, and process payment information. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards.Role & Responsibility:Tasks That Will Lead to Your Success Assists customers with the account opening process. Accurately explains the terms/conditions and policies/procedures relating to the account. Processes account payments, perform cash out process at end of shift. Consistently meets or exceeds performance goals to ensure the highest quality. of service is provided to the customer. Performs account maintenance, including account changes, adjustments, and statement requests. Contact customers for additional account information. Assists in problem correspondence as required. Prepare reports including CSR Daily Activity report and cash out report. Responds to incoming phone inquiries regarding E-Z Pass accounts, violations, and DMV. Communicates business rules, policies and procedures governing violation processing. Reviews violation appeals process with appellants. Receives incoming phone calls and chat requests regarding DMV services. Communicates business rules, policies and procedures governing DMV services. Administrative functions to include image review and violation lookups. Regular and predictable attendance is an essential function of this job. Skills & ExperienceQualifications That Will Help You Thrive High School Diploma or G.E.D. Bilingual (Spanish) preferred. Previous experience in customer service, call centers, or other related fields. Ability to build rapport with clients. Ability to prioritize and multitask. Positive and professional demeanor. Excellent written and verbal communication skills.

Full-time Description We are seeking a Customer Service Representative to join our team! You will perform clerical and administrative functions in order to drive company success. Responsibilities: Draft correspondences and other formal documents Plan and schedule events Assist onsite at Tradeshows and Conferences Answer inbound telephone calls Develop and implement organized filing systems Perform all other office tasks Qualifications: Ability to prioritize and multitask Excellent written and verbal communication skills Strong attention to detail Strong organizational skills Proficiency in Microsoft Office Requirements Must be available to travel Must be available to work occasional weekends/evenings Must have a driver's license and car Must be available to work overtime

Job Details Bowie, MD Full Time $15.00 - $15.00 HourlyDescription Ready to Be a Key Player in a Winning Team? Join us as a Customer Service Representative and take the first step into a fulfilling career where your success truly matters. This is more than just a job - it's a professional path filled with opportunity, growth, and genuine support every step of the way! In this dynamic role, you'll be at the heart of our customer experience. Whether assisting guests in person or over the phone, you'll provide outstanding service with warmth, respect, and professionalism. We're looking for Retail Office Associates who are confident multitaskers, quick learners, and skilled communicators with a strong sense of teamwork and a positive mindset. If you're a motivated individual who thrives in fast-paced environments and is passionate about helping others, you'll feel right at home with us. From accurately processing orders and handling payments to offering helpful solutions and ensuring a smooth, friendly experience for every customer, your role is essential to our continued success .About Us At Ashley Furniture Store, we lead the home furnishings industry with stylish, high-quality products and exceptional service. With over 75 locations across Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts, we're proud to foster a supportive and welcoming workplace where team members of all backgrounds can grow and thrive. COME GROW WITH US TODAY! Why You'll Love Working Here Recognition and reward programs Generous employee discounts - already low prices made even better! A supportive team environment and room for advancement Your Day-to-Day Responsibilities Accurately enter customer orders into the system Process payments and maintain accurate account records Handle cash and legal tenders responsibly and securely Prepare daily deposits following company policies Answer calls and assist customers with professionalism and care Schedule deliveries to suit customer needs and company guidelines Maintain communication with customers about order status Work daily reports and assist in keeping accurate records Help maintain the showroom with tagging, displays, and upkeep Support the Office Manager and other team members as needed What We're Looking For High School diploma or GED Strong business acumen and excellent communication skills Proficiency with Microsoft Outlook, Word, Excel, and general computer literacy Solid math and cash-handling abilities Excellent interpersonal and problem-solving skills Sound judgment and the ability to resolve issues with professionalism and empathy Ability to lift/move up to 25 pounds regularly Bilingual candidates are a plus! Regency Management Services is an Equal Employment Opportunity (EEO)/ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #HPR25

Job Details Glen Burnie, MD Part Time $15.00 - $15.00 HourlyDescription Ready to Be a Key Player in a Winning Team? Join us as a Customer Service Representative and take the first step into a fulfilling career where your success truly matters. This is more than just a job - it's a professional path filled with opportunity, growth, and genuine support every step of the way! In this dynamic role, you'll be at the heart of our customer experience. Whether assisting guests in person or over the phone, you'll provide outstanding service with warmth, respect, and professionalism. We're looking for Retail Office Associates who are confident multitaskers, quick learners, and skilled communicators with a strong sense of teamwork and a positive mindset. If you're a motivated individual who thrives in fast-paced environments and is passionate about helping others, you'll feel right at home with us. From accurately processing orders and handling payments to offering helpful solutions and ensuring a smooth, friendly experience for every customer, your role is essential to our continued success.About Us At Ashley Furniture Store, we lead the home furnishings industry with stylish, high-quality products and exceptional service. With over 75 locations across Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts, we're proud to foster a supportive and welcoming workplace where team members of all backgrounds can grow and thrive. COME GROW WITH US TODAY!Why You'll Love Working Here Recognition and reward programs Generous employee discounts - already low prices made even better! A supportive team environment and room for advancement Your Day-to-Day Responsibilities Accurately enter customer orders into the system Process payments and maintain accurate account records Handle cash and legal tenders responsibly and securely Prepare daily deposits following company policies Answer calls and assist customers with professionalism and care Schedule deliveries to suit customer needs and company guidelines Maintain communication with customers about order status Work daily reports and assist in keeping accurate records Help maintain the showroom with tagging, displays, and upkeep Support the Office Manager and other team members as needed What We're Looking For High School diploma or GED Strong business acumen and excellent communication skills Proficiency with Microsoft Outlook, Word, Excel, and general computer literacy Solid math and cash-handling abilities Excellent interpersonal and problem-solving skills Sound judgment and the ability to resolve issues with professionalism and empathy Ability to lift/move up to 25 pounds regularly Bilingual candidates are a plus! Regency Management Services is an Equal Employment Opportunity (EEO)/ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #MPR25

Job Details Rosedale, MD Full Time $15.00 - $15.00 CommissionDescription Ready to Be a Key Player in a Winning Team? Join us as a Customer Service Representative and take the first step into a fulfilling career where your success truly matters. This is more than just a job - it's a professional path filled with opportunity, growth, and genuine support every step of the way! In this dynamic role, you'll be at the heart of our customer experience. Whether assisting guests in person or over the phone, you'll provide outstanding service with warmth, respect, and professionalism. We're looking for Retail Office Associates who are confident multitaskers, quick learners, and skilled communicators with a strong sense of teamwork and a positive mindset. If you're a motivated individual who thrives in fast-paced environments and is passionate about helping others, you'll feel right at home with us. From accurately processing orders and handling payments to offering helpful solutions and ensuring a smooth, friendly experience for every customer, your role is essential to our continued success. About Us at Ashley Furniture Store, we lead the home furnishings industry with stylish, high-quality products and exceptional service. With over 75 locations across Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts, we're proud to foster a supportive and welcoming workplace where team members of all backgrounds can grow and thrive. COME GROW WITH US TODAY! Why You'll Love Working Here Recognition and reward programs Generous employee discounts - already low prices made even better! A supportive team environment and room for advancement Your Day-to-Day Responsibilities Accurately enter customer orders into the system Process payments and maintain accurate account records Handle cash and legal tenders responsibly and securely Prepare daily deposits following company policies Answer calls and assist customers with professionalism and care Schedule deliveries to suit customer needs and company guidelines Maintain communication with customers about order status Work daily reports and assist in keeping accurate records Help maintain the showroom with tagging, displays, and upkeep Support the Office Manager and other team members as needed What We're Looking For High School diploma or GED Strong business acumen and excellent communication skills Proficiency with Microsoft Outlook, Word, Excel, and general computer literacy Solid math and cash-handling abilities Excellent interpersonal and problem-solving skills Sound judgment and the ability to resolve issues with professionalism and empathy Ability to lift/move up to 25 pounds regularly Bilingual candidates are a plus! Regency Management Services is an Equal Employment Opportunity (EEO)/ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #MPR25