The Center for Health Care Services jobs in San Antonio, TX - 124 jobs

The Sr. Trainer is responsible for developing and delivering competency-based training programs for new and existing employees, ensuring compliance with all relevant regulations and standards. This role includes supervising instructor-led training activities, evaluating trainer effectiveness, and recommending improvements to enhance training outcomes. The Sr. Trainer will develop training materials and job aids, perform gap analyses, and update training curricula in response to evolving laws and requirements. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Trains new and existing employees on competency-based training job duties to ensure compliance with all regulations, laws, statutes, and requirements * Supervises instructor-led training activities, including classroom management and facilitator-led training * Observe and evaluate the effectiveness of trainers, analyze training results, and recommend revisions where appropriate to increase the effectiveness of training programs * Develop and monitor classroom processes and procedures to ensure training consistency * Assists with various training documentation and record keeping in the Learning Management System as required * Collaborates with stakeholders to identify and improve outcomes to meet the training needs of the business * Implements the development of training courses, materials, and job aids as appropriate * Performs gap analysis and updates existing training modules training curriculum and develops process improvements to enhance training as updates in the laws, statutes, or regulations occur * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Bachelor's degree in business, education, organizational development or a related field from an accredited university. * Two (2) years' experience in a community behavioral health agency working in mental health or substance use. Licenses or Certifications * Ability to obtain and maintain an instructor certification in Smith Driver Course, CPR First Aid Certification (BLS or Heart saver), and Satori Alternatives to Managing Aggression (SAMA) Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training, including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping, and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. PREFERRED QUALIFICATIONS * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. * Ability to obtain and maintain QMHP-CS credential * Ability to obtain and maintain ANSA/CANS Superuser credential SUPERVISION * Work requires providing guidance and the potential to oversee another employee. This position may oversee work quality, training, instructing, and work assignments. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Applicable software applications. * Course changes or updates. * Modern office procedures, methods, and computer equipment. * Processes and procedures in subject area and company policies. * Training methodologies and practices. * Training records database. * Organizational regulations, laws, statutes, and requirements such as TAC, CARF, and CCBHC * Job positions across the Center to update and modify required training content Skilled in: * Customer service * Organization and time management. * Performing a variety of duties in a dynamic environment, often changing from one task to another of a different nature. * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. * Performing business analytics related to Training, Development, and Career enhancement Ability to: * Provide clear feedback to Training Managers, Trainers, and Stakeholders. * Accurately organize and maintain paper documents and electronic files. * Assess learning outcomes and adjust as needed. * Create job aids, flyers, and handouts. * Effectively communicate, both verbally and in writing. * Establish and maintain effective working relationships. * Maintain accurate and complete records * Maintain inventory of items * Maintain the confidentiality of information and professional boundaries. * Meet work schedules and deadlines. * Plan upcoming training sessions. * Provide feedback for trainers, subject matter experts, and training compliance manager. * Understand and carry out oral and written directions. * Monitor and ensure compliance with training procedures, regulations, and standards. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. Monday - Friday 8:30am - 5:30pm 6800 Park Ten - West Code : 6766-3 SALARY RANGE: $61,870.67-$67,312.88

Oversees and manages the clinical operations of an assigned site that may encompass multiple units/clinics/programs including all budgetary responsibilities. Manages licensed and unlicensed clinical staff performing outpatient services both in field and out-field, monitoring staff productivity, training/certification compliance, and interviewing, hiring and training new employees. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Attends and participates in assigned committee meetings, weekly supervisions, and clinical staffing meetings. * Complies with and participates in Quality Assurance and Quality Improvement processes. * Creates, runs, and analyzes complex reports, both routine and ad hoc, for preventative and corrective measures in compliance with contract requirements. * Engages in policy analysis and development activities at a local level to promote implementation and sustenance of program activities. * Ensures timely and accurate data collection, tracking, and verification. * Manages the operations of assigned unit. Develops and monitors budget for assigned unit. * Provides case consultation and case direction to clinical staff. * Provides treatment interventions to individuals and families. * Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Master's Degree in counseling, social work, behavioral science, or a related field and five (5) years of clinical supervision experience. Licenses or Certifications * State of Texas as a Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT,) and/or a Counseling/Clinical Psychologist (CCP) Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. * Depending on assigned unit/program, applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following may result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. PREFERRED QUALIFICATIONS * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. SUPERVISION * Work requires managing and monitoring work performance of a business unit or key work area including evaluating program/work objectives and effectiveness, establishing broad organizational goals, and realigning work and staffing assignments for the department. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Leadership Principles * Strong Multifaceted Intellect - Possesses a rich and robust mind, effectively addresses complex business issues and problems, can work on issues collaboratively and has an ability to deal with multiple variables simultaneously. * Deeply Committed Change Agent - Possess a strong identification with change agency and demonstrates effective change within a business context, comfortable questioning existing business practices and organizational norms, exhibits an unease with what is current and routinely accepted. * Organizational Leadership - Exhibits practiced and seasoned business and organizational leadership skills, demonstrates and lives the leadership values and behavioral principles, demonstrates interpersonal/emotional intelligence, possesses a proven track record of leading and managing groups, possesses "leadership" presence, thinks and leads with a "ONE CENTER" mindset, works collaboratively and cross functionally with peers and their subordinate groups. * Deep Business Acumen - A strong understanding of mental health and substance treatment and care. Understands and appreciates the value and function of strong business practices, demonstrates a strong and unusual capability to quickly learn and master what is unfamiliar and new concerning behavioral health care, values change and innovation and the importance of our success. * Values and Understands - The importance of external groups and stakeholders to the behavioral health business and our position to individuals not familiar with behavioral health. * Well-Rounded Communicator - Possesses effective and well developed communication skills, demonstrates a seasoned and artful comfort with the spoken word and can effectively communicate with all levels of the organization and with people of different backgrounds and interests, practices effective/active listening, "hears" the questions being asked, both expressed and unexpressed. * Emotionally Tough and Resilient - Possesses healthy and effective levels of emotional toughness, personal resilience and self-confidence as well as appropriate levels of personal flexibility and adaptability, works within a high demand environment without "personalizing" critical comments or criticism, knows where and how he/she can add value. Knowledge of: * Applicable software applications. * Contract requirements and compliance regulations. * Modern office procedures, methods and computer equipment. * Principles and practices of budget administration. * Principles and practices of employee supervision. * Program management. * Treatment modalities and clinical diagnosis. Skilled in: * De-escalation * Organization and time management * Performing a variety of duties, often changing from one task to another of a different nature. * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Ability to: * Accurately organize and maintain paper documents and electronic files. * Coordinate consumer services with outside agencies. * Develop program goals and objectives. * Effectively communicate, both verbally and in writing. * Establish and maintain effective working relationships. * Identify deficits in documentation/client care. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Meet schedules and deadlines of the work. * Produce clear and concise reports. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. The employee must be able to regularly lift and/or move up to 40 pounds and occasionally must lift and/or move up to 50 pounds. The employee must be able to occasionally transfer a consumer. Monday - Friday 8:30am - 5:30pm 1 Haven for Hope Way Code : 6265-5 MAXIMUM SALARY: $97,353.50

Provides confidential case management services for the Center's primary care patients. Serves as a clinical team lead by overseeing the day to day clinical services and activities of the Centers as it related to patient health and wellness. Responds to patient calls and provides health education. Oversee program development and coordination, assists in developing reports, provides outreach activities and acts as a liaison with internal and external providers. DUTIES AND RESPONSIBILITIES: 1. Work as part of the multi-disciplinary care team in clinic with our patients. 2. Develop and evaluate outcomes of individualized service plans. 3. Provide service referral, linkage, coordination of care and advocacy services for each client as needed. 4. Assist clients with care navigation, including insurance and benefits eligibility assessment and enrollment. 5. Monitor services to ensure optimum patient outcomes. 6. Establish effective working relationships with providers, clinic staff, program administrators, other key internal stakeholders, and staff at collaborating agencies. 7. Act as a liaison with existing resources in the clinic, hospitals, specialty partners, and community-based organizations. 8. Assure proper completion of documentation as necessary and in a timely fashion. Participate as a member of program committees as needed. 9. Identify and implement special projects when appropriate to enhance the services offered and ensure continued grant funding. 10. Performs other related duties as assigned. JOB QUALIFICATIONS: High School Diploma or equivalent required Minimum two years' experience as a Medical Assistant, Case Manager or related position required Bachelor's degree in Public Health or related Healthcare field preferred Certification in health coaching preferred Certified Medical Assistant preferred Education or counseling experience preferred Experience with personal computers to include internet/intranet navigation and EHR/EMR Ability to maintain confidentiality at all times Bilingual in Spanish highly preferred Certified in Basic Life Support (BLS), American Heart Association required Scheduled hours and/or work locations are subject to change Ability to travel from site to site or to scheduled off-site meetings as needed REQUIRED PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Normal fine and gross motor control of fingers and hands. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information; hear whispered voice at five (5) feet. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Visual acuity necessary for the proper evaluation of a patient and to prepare or inspect documents or other materials. Ability to accurately view computer monitors Physical: Sitting 20-30% of time and standing, walking 70-80% of time. Lift up to 25 lbs; push and pull up to 45 lbs. Able to bend at the waist, twist and turn along axial plane.

Serves as Certifying Authority (CA) for the Special Supplemental Program for Women, Infants, and Children (WIC) Department. Provides and documents nutrition, breastfeeding education and services to individuals and groups and clients. Assists in cross training other employees, continuing quality assurance and improvement including outreach. DUTIES AND RESPONSIBILITIES: 1. Serves as Certifying Authority. Conducts nutrition assessments; obtains and documents anthropometric measures, hematocrit / hemoglobin, and diet /health history for applicants within the WIC MIS. Identifies risk conditions, prescribes individual food packages, maintains proper format and documentation within the family record. Performs all duties following HHSC and local agency policies, procedures, and guidelines. 2. Educate participants in nutrition and breastfeeding in various modalities to groups and individuals, including over the phone and virtual visits. 3. Consults with client's health care provider on participant's dietary habits, needs, and dietary prescriptions. Review, approve and issue appropriate medical request for food and formula. Assist participants in developing a nutritional goal. Refer participants to Registered or Licensed Dietitian, IBCLC or Health Care Provider as necessary. 4. Monitors and maintains quality standards. Documents audit trail for issuance and destruction of returned formula. 5. Ensures compliance with required training to include attending conferences and meetings; may include travel and assist with outreach activities. 6. Provides excellent internal/external customer service via telephone, fax or face-to-face contact to assist participants. 7. Monitors quantities of supplies, literature and forms, notifies Dietitian or WIC Certification Specialist of supply levels. Assists with development and implementation of Annual Nutrition Education Plan, client surveys and training. 8. Performs other duties as assigned. JOB QUALIFICATIONS: Minimum one (1) year experience in nutrition or related Associates in Applied Science (AAS) or related degree in Dietetic Technology, Nutrition or higher Dietetic Technician, Registered (DTR) by the Commission on Dietetic Registration or grandfathered by the Texas Department of State health Services Thorough knowledge of nutrition, counseling and education techniques Prior WIC experience preferred Bilingual in English and Spanish required Basic office skills including filing, typing, calculator use and computer literacy Available for travel Certified in Basic Life Support (BLS), American Heart Association Scheduled hours and/or work locations are subject to change PHYSICAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials. Physical: Moderate activity; assist staff and monitoring flow. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.

Under general supervision performs both front office and back office duties to include related support services. DUTIES AND RESPONSIBILITIES: 1. Assists with the day-to-day operations of the front and back office. Ensures that all medical assistant tasks and duties are completed in a timely and efficient manner. Assists in the coordination of referrals, and patient communication. 2. Administers injections, assists with non-invasive and direct patient care procedures, such as EKGs, vision and hearing screenings, waive testing. Assists with medical examinations as specified and within the medical assistant scope of practice. 3. Obtains patient medical history, vital signs, and ensures that all quality metrics are completed and documented in compliance with the centers regulatory and accreditation agencies. Participates and prepares for Center internal/external audits. Ability to perform medical assistant duties in all areas. 4. Maintains inventory of medical supplies, immunization and operating supplies. Ensures that all equipment is calibrated, charged, and cleaned. Maintains and stocks required medical supplies in exam rooms. 5. Registers patients to include, updating patient information, data entry of demographics, and any other required information as described by policy. Verifies and activates appropriate patient insurance plans as needed. Ensures accurate posting of encounter data and posts to appropriate funding/insurance plans. 6. Completes end of day reconciliation reports, ensures that cash collected reconciles with system cash report and ensures that cash is secured and deposited into safe at end of day. 7. Prepares for next day clinic by identifying appointment types and chart preparation; Updates proof of income, pre-registering patients, and screening patients for program eligibility. 8. Provides exceptional customer service internally and externally. Greets each customer with appropriate introduction. Addresses concerns prior to end of interaction. Assists with other departments as appropriate. 9. Performs other related duties as assigned. JOB QUALIFICATIONS: High school diploma or equivalent required Minimum one (1) year experience as a Medical Assistant and/or a Medical Assistant Diploma and/or a Medical Assistant Certification Experience with EMR/EHR preferred Experience in a primary health care setting preferred Knowledgeable of personal computers Certified in Basic Life Support (BLS), American Heart Association Ability to travel to other clinic sites as needed Scheduled hours and/or work locations are subject to change REQUIRED PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Normal fine and gross motor control of fingers and hands. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information; hear whispered voice at five (5) feet. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Visual acuity necessary for the proper evaluation of a patient and to prepare or inspect documents or other materials. Ability to accurately view computer monitors Physical: Sitting 20-30% of time and standing, walking 70-80% of time. Lift up to 25 lbs; push and pull up to 45 lbs. Able to bend at the waist, twist and turn along axial plane.

Provides direct services for consumers and completes associated case management documentation for the consumer and program. Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma informed, individualized focused approach utilizing evidenced-based practices delivered to fidelity. These services are delivered in multiple types of settings including field-based services in the individual's home or other identified locations as well as clinic-based services. Individuals served may have multi-system involvement such is Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Assists with developing new/temporary programs that arise in response to catalyst incidents such as community needs, natural disasters, etc. * Completes indirect support activities, including documentation, correspondence, death review packets, and prescription assistance program consultations. * Conducts assessments and develops treatment plans for consumers, including monitors/reports consumer progress with treatment goals. This may include reporting to the legal system and other community partners. * Coordinates intake function to Adult Behavioral Health in designated programs. * Documents all clinical interactions and updates in electronic medical records and other required platforms. * Ensures clinical documentation is submitted in accordance with CHCS standards and contract-specific requirements and complies with Quality Improvement Processes. * Participates in professional development duties, including special assignments/projects such as Operational Process Improvement Work Groups/Committees, Agency Wide Committees, and Community Meetings. * Participates in supervision and development opportunities, including individual/group supervision and meetings/training as assigned. * Diverts consumers from jail, emergency rooms, and hospitals to help reduce recidivism and decompress emergency rooms. * Provides case management support and various activities, including care coordination, direct services, discharge planning, referrals, linkage and transition to the next level of care, emergency case management assistance as needed, psychosocial rehabilitation services (individual or group), recovery planning, resource development and cross-collaboration with interdisciplinary teams. * Provides skills training and psychosocial rehabilitation services that address the severe and persistent mental illness and symptom-related problems that interfere with the individual's functioning. * Participates in coordination and communication with law enforcement, hospital personnel, and other community providers on the progress of individuals receiving and collaborating services. * Provides crisis intervention to individuals to reduce symptoms and prevent admission to a more restrictive environment. * Provides services in vivo, meeting the consumer where they are in the community. * Provides unit, operations, agency, and community training and education as assigned. * Supports CHCS No Show Efforts by utilizing appropriate scheduling and communication tools. * Employees on the Complex Care team will perform duties such as an after-hours on-call rotation, including weekends and holidays. * Trains, mentors, and coaches' new employees. * Performs other related duties as required SPECIFIC PROGRAM DESCRIPTIONS AOT, ACT, FACT, and POWER - Complex Care, Crisis and Justice Programs at The Center for Health Care services are unique subdivisions under the umbrella of Adult Behavioral Health services. Clinicians in these programs serve as the subject matter expert in triage, assessment, de-escalation, and care navigation as these team members are provided with the tools/skills necessary to advocate, assist, and motivate consumers to take part in their recovery. Complex Care focuses on tailoring services to individuals that would benefit from a multidisciplinary, team-based approach. Our teams (AOT, ACT, FACT, and POWER) strive to build community connections and tackle stigma associated with severe mental illness. As a result, our teams work closely with consumers in a community-based approach, overcoming the barriers of multiple hospitalizations and treatment non-adherence. So often, individuals find themselves involved in the legal system for offenses directly linked to mental health and substance use disorders. Our Justice Programs focus on providing services to individuals that have an active involvement in the justice system. Our Justice teams strive to support consumers with mental health and substance use needs as they transition through their legal involvement. As a result, our teams work closely with consumers in a community-based approach, collaborating with community supervision officers, judges, and attorneys, to overcome the barriers of justice involvement, recidivism, and treatment non-adherence. Both programs provide direct services for consumers and completes associated case management documentation for the consumer and program. Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma informed, individualized focused approach utilizing evidenced-based practices delivered to fidelity. These services are delivered in multiple types of settings including field-based services in the individual's home or other identified locations as well as clinic-based services. Individuals served may have multi-system involvement such is Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc. Juvenile TCOOMMI - Juvenile Probation and Specialty Court programs are a unique subset of Children's Behavioral Health Programs. Clinicians in these areas require advanced skills in triage, assessment, de-escalation and multiple agency care navigation. Probation personnel are collocated with Center for Health Care Services clinical personnel, to promote interagency communication, cooperation and planning, including recovery plan development and review. The treatment team tailors services provided to meet the needs of the families in the program. Services focus on building appropriate supports and community connections that will help lead program participants toward engagement in and successful completion of their treatment process. To deliver person-centered family focused treatment, the majority of services are delivered in the field, and appointments are scheduled based on the needs of the family and often include evening appointments. Program for Intensive Care Coordination (PICC) - is a multidisciplinary mental health team in partnership with San Antonio Police Mental Health Unit (SAPD), San Antonio Fire Department (SAFD) and The Southwest Texas Regional Advisory Council (STRAC). The team consists of mental health professionals, mental health officers and medic. As part of this team, an approach was created in effort to reduce emergency detentions and the subsequent use of emergency and inpatient services by providing ongoing engagement and wraparound care tailored specifically to each patient's unique needs. This program requires a rotating on call work schedule as well as working on holidays. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Graduate degree in Social Work, Psychology, Counseling OR a related behavioral health field OR graduate degree in Criminal Justice with a minimum of 27 hours of Behavioral Health work. * Three (3) years of experience providing similar services in the mental health field with knowledge of trauma-informed care, severe mental illness, crisis intervention and/or emergency services. * Complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six (6) weeks of hire or transfer. Licenses or Certifications * For Justice Intake and Assessment Annex (JIAA) Programs: Candidate or employee must have and maintain current license in good standing in the State of Texas as a Licensed Associate (LPC-Associate, LMFT-Associate, or LMSW under Clinical supervision) * See preferred qualifications. Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. * Participate in additional enhanced professional development trainings to develop and prepare staff to address specialty populations. * Depending on assigned unit/program, applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following may result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. * Strong communication skills, listening and interpersonal skills above average, written documentation is clear, concise, well- constructed and grammatically correct for internal and external communications. * Strong diagnostic skills, the ability to incorporate patient history, symptoms, environmental and related issues to formulate proper treatment and when reporting to community stakeholders. * Ability to work collaboratively with others in a teamwork environment with internal and external partners (i.e.- law enforcement, hospital system, legal system, community supervision officers) and family support systems. PREFERRED QUALIFICATIONS * Licensed Chemical Dependency Counselor (LCDC) is preferred. * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. * Associate Licensure (LPC-Associate, LMFT-Associate, or LMSW under Clinical supervision) with current clinical supervision. SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Hospital system (develop training with CoE). * Judicial system (develop training with CoE). * Sequential Intercept Model (develop training with CoE). * Moral Development Model (develop training with CoE). * Applicable software applications. * Center for Health Care Services Safety Administrative Directives. * Community resources. * Electronic Medical Records. * Medical terminology. * Severe Mental Illness. * Substance use and co-occurring disorders. * Modern office procedures, methods and computer equipment. * Requirements of Medicaid and other funding resources. Skilled in: * Deployment of state-approved curriculum * Risk assessment and recidivism reduction (develop training with CoE). * Case Management Principles. * Customer service * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Ability to: * Accurately organize and maintain paper documents and electronic files. * Effectively communicate, both verbally and in writing, to internal and external stakeholders * Ensure compliance with all State regulations, CHCS policies, program contracts and fidelity . * Establish and maintain effective working relationships. * Maintain accurate and complete records in alignment with state regulations and CHCS policies. * Maintain the confidentiality of information and professional boundaries with internal and external partners (i.e.- law enforcement, hospital system, legal system, community supervision officers, etc.) and family support systems. * Meet schedules and deadlines of the work. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. * The position requires occasional transport of a consumer. Monday-Friday 8:30am-5:30pm 315 N San Saba Suite 100 Code : 5193-2 SALARY RANGE: $61,870.67-$65,657.54

The Family Nurse Practitioner / Physician's Assistant is responsible for providing evidence based medical care including diagnosis, treatment and/or proper referral, follow-up, education and counseling in Primary Care. Duties may include proving services to children and adolescents. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Conducts medical examinations and reviews collateral information of assigned patients in accordance with applicable guidelines. * Determines needs for consultation and assists in coordination of medical care and treatment provided at the direction of other specialists. * Examines patients, formulates diagnostic plans, defines and orders required diagnostic testing. * Interprets examination finding and test results and implements treatment plans. * Provides responses to patients and families when requested or needed. * Manages and maintains a program of comprehensive health for patients, including preventative medicine, behavioral sciences, and community health. * Prescribes and assesses effectiveness of pharmaceuticals, other medications, and treatment regimens as appropriate for patient medical conditions. * Promotes bridging between counseling, support staff, and medical staff to provide quality consumer care while executing medical duties. * Completes timely documentations required by the EMR and all other documentation according to medical license and Center standards. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Successful completion of an educational program for Physician Assistants accredited by the Commission on Accreditation of Allied Health Education Programs, or by that committee's predecessor or successor entities is required or, * Master's of Science in Nursing from an accredited Family Nursing Program and have FNP designation. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field. * Completion of an accredited relevant Residency Program. * Must apply to be credentialed with all Center contracted payors. * Must have working knowledge of the principles of the development, implementation, and documentation of individualized care and treatment. * Must have working knowledge of State and Federal laws and professional standards related to medical treatment. * Must have ability to evaluate patients, set up and carry out an effective course of treatment utilizing the expertise of other clinical personnel with a minimum of direction. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be proficient with standard Microsoft Office applications and EMR systems. Licenses or Certifications * Must be currently licensed as a Physician Assistant in the State of Texas with current certification by the National Commission on Certification of Physician Assistants OR Texas RN Advanced Practice the Texas Board of Nurse Examiners. * U.S. Drug Enforcement Agency Substance Registration Certificate (DEA). Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. PREFERRED QUALIFICATIONS * One (1) to three (3) years of experience in a Family Proactive setting preferred. * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. SUPERVISION * Work requires managing and monitoring work performance of a business unit or key work area including evaluating program/work objectives and effectiveness, establishing broad organizational goals, and realigning work and staffing assignments for the department. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Applicable software applications. * Basic life support. * Modern office procedures, methods and computer equipment. * Principles of the development, implementation and documentation of individualized care and treatment. * State and Federal laws and professional standards related to medical treatment. Skilled in: * Identifying medical conditions. * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature. * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Ability to: * Accurately organize and maintain paper documents and electronic files. * Effectively communicate, both verbally and in writing; establish and maintain effective working relationships. * Evaluate patients, set up and carry out an effective course of treatment utilizing the expertise of other clinical personnel with a minimum of direction. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Manage and treat chronic and acute medical conditions. * Meet schedules and deadlines of the work. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), and using fingers, hands, feet, legs and torso in various care. The employee must be able to regularly lift and/or move up to 40 pounds and occasionally must lift and/or move up to 50 pounds. The employee must be able to occasionally transfer a consumer. 928 W Commerce Monday - Friday 8:00am - 5:00pm Code : 6396-1 SALARY RANGE: $118,461.02-$118,461.02

The Certified Peer Specialist (CPS) is an individual who self identifies as having direct personal experience living with mental illness and/or substance use and/or personal lived experience caregiving for children with mental health conditions. The CPS skillfully uses personal lived experience to provide support to consumers and/or guardians. This position is required to hold a certified peer specialist certification to include Mental Health Peer Specialist (MHPS), Recovery Support Peer Specialist (RSPS), and/or Certified Family Partner (CFP). ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Assist consumers and/or families navigate mental health and recovery systems by presenting options and empowering choice in the recovery process. * Assists with data collection and surveys. * Assists consumers to court, doctor appointments, intake appointments and other service appointments as needed. * Conducts home, clinic, and community face-to-face sessions. * Provides both group and one-to-one services. * Ensures clinical documentation is submitted in accordance with CHCS's standards and meets all designated requirements. * Shares lived experience as a tool to motivate recovery. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * High School diploma or equivalency required. * One (1) year of lived experience with mental illness, and/or substance use, and/or parenting a child with mental health needs. * One (1) year of experience working on recovery and able to manage own wellness. * Transparency in disclosure of personal experience for the purpose of educating, role modeling, and providing hope to others about the reality of recovery. * Family Partner - Has at least one year of experience navigating a child service system (e.g. mental health, juvenile justice, social security, or special education) as a parent or LAR. * TCOOMMI - Must have successfully completed community supervision within the last ten (10) years. Licenses or Certifications * Requires one or more of the following Certified Peer Specialist certifications: o Mental Health Peer Specialist (MHPS) supports those working in Recovery support within the field of mental health and/or co-occurring disorders. o Certified Family Partner (CFP) certification. o Recovery Support Peer Specialist (RSPS) supports those working in Recovery Support Peer within the field of chemical dependency, mental health and/or co-occurring disorders. Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. PREFERRED QUALIFICATIONS * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. * 1 year experience working in social support services. * Additional peer certification such as Peer Recovery Support Specialist (PRSS) or Re-Entry Peer Specialist (JI-RPS). SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Community resources. * Individual Disability Education Act. * Child services available. * Applicable software application. * Modern office procedures, methods, and computer equipment. * Case management. * Recovery techniques. Skilled in: * De-escalation. * Organization and time management. * Performing a variety of duties, often changing from one task to another of different nature. * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Ability to: * Comply with required contractual and center policies and procedures. * Effectively communicate and understand, both written and verbal language. * Establish and maintain effective working relationships. * Maintain accurate and complete records. * Meet schedules and deadlines of the work. * Maintain the confidentiality of information and professional boundaries. * Provide advocacy with a non-judgmental approach to working with families. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. The employee must be able to regularly lift and/or move up to 40 pounds and occasionally must lift and/or move up to 50 pounds. * The employee must be able to occasionally provide transportation to a consumer and physically assist consumer with maneuvering themselves. 6812 Bandera RD STE 102 Monday - Friday 12:00 pm - 8:00 pm Code : 7122-1 HOURLY RATE RANGE: $19.25-$20.00

The Behavioral Health Consultant (BHC) -Psychologist is an embedded full-time member of the primary care team and provides clinical behavioral health services within a primary care setting, including cognitive and behavioral interventions to individuals with mental health or substance use disorders. Collaborates with primary care providers to enhance understanding of patients, coordinate care, plan and implement treatments, and monitor progress. The primary role of a BHC is to provide consultation and support to the Primary Care Provider (PCP) before, during and after patient visit. Interdisciplinary decision making about medical treatment plan often occurs as the primary care provider looks to the BHC to understand the influence of psychiatric conditions on health conditions. The BHC-Psychologist also conducts brief (primary care appropriate) cognitive assessments. BHC-Psychologist also acts as a consultant to the behavioral health treatment team and helps clinically inform the care of the patient. The BHC-Psychologist assists and helps the Director provide clinical supervision and training to students, interns, and residents who are completing their training in the Primary Care Behavioral Health (PCBH) Model of integration. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * The Behavioral Health Consultant (BHC) maintains an open access schedule and is proactive in providing behavioral health consultations to new and returning primary care patients. * Is actively involved in treatment plan changes, discussion of medication regimens, and provision of evidence-based interventions (e.g., motivational interviewing, cognitive-behavioral interventions) for patients who are not improving as expected. * Provides brief, targeted, real-time assessment/interventions to address a wide range of co-morbid health, mental health, and substance abuse problems that uniquely arise in a behavioral health clinical population during primary care visits. * Collaborates with case managers, nurse care coordinator, and integrated care coordinator to address the psychosocial aspects of chronic and acute diseases. * Connects patients with peer supports, community resources, and crisis assessment and/or intervention as necessary. * Promotes the importance of social supports and good lifestyle choices. * Identify and interpret population health outcome data for timely recommendations to the primary care team for individual patient care using tools such as patient registry. * Actively participates in formal (i.e., team huddles, medical provider meetings) and informal (i.e., unscheduled consultations) communications with the primary care team and with behavioral health team members. * Is actively involved in the training program for Behavioral Health Consultants at the Center, provides clinical supervision and precepting to trainees (doctoral practicum students and pre-doctoral psychology residents) who are learning the Primary Care Behavioral Health model. * Lead the BHC team in creating clinical pathways for integrated care and treatment of common chronic conditions and their sequelae. * Assist the Director of Psychology and training in quality improvement and program development as it relates to clinical practices in various clinics. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Doctoral degree (PhD or PsyD) in clinical, counseling, or health psychology from an APA-accredited program. * Completion of an APA-accredited internship/residency. * 1-2 years of experience in a Primary Care setting. * The education required to become a licensed psychologist is about 8-10 years of education/training/experience. Licenses or Certifications * Licensed Psychologist in Texas, licensed by the Texas State Board of Examiners of Psychologists, now known as the Texas Behavioral Health Council. * Licensed Psychologist in good standing in state of Texas required. OTHER REQUIREMENTS * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must have working knowledge of State and Federal laws and professional standards related to psychological and treatment of behavioral health. * Must have working knowledge of the principles of the development, implementation, and documentation of individualized care and treatment. * Must be willing to complete requirements for becoming an associate professor/adjunct faculty from sponsoring institution for training programs. * Proficient in Microsoft Office Suite: Outlook, Word, Excel, Power point, etc. Ability to efficiently document in electronic health record. . * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. PREFERRED QUALIFICATIONS * Specialized training working in primary care and/or integrated settings; not required, but training or education in health psychology also helpful. * Demonstrated intermediate to advanced competency in deploying evidence-based practices commonly used in PC settings, i.e., Motivational Interviewing (MI), CBT, Problem Solving Therapy (PST), Behavioral Activation (BA), Relapse Prevention, Acceptance and Commitment Therapy (ACT), biofeedback, etc. * Demonstrated ability and skills to understand psychopharmacology and its impact on medical and psychiatric conditions. * Experience with psychological assessment and treatment of children and adolescents. * Completion of an APA-accredited post-doctoral fellowship under the supervision of a Licensed Psychologist, or the completion of post-doctoral hours under the supervision of a Licensed Psychologist Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Integrated Care practices, specifically the Primary Care Behavioral Health Model * Psychological theories related to behavior change * Crisis management; safety and risk assessments * Health and safety code and ethical guidelines * Applicable software applications * Modern office procedures, methods and computer equipment Skill in: * Critical thinking * The delivery of evidenced-based interventions. * Literature review and research * Informatics, managing an electronic health record and the use of digital technology for organization and practice management . * Effective practice management * Organization and time management * Performing a variety of duties, often changing from one task to another of a different nature * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios Ability to: * Respond to emergencies and crisis situations. * Conduct brief screenings and clinical assessments. * Provide evidence-based brief interventions in primary care. * Effectively communicate, both verbally and in writing. * Establish and maintain effective working relationships on an interdisciplinary team. * Maintain accurate and complete records. * Meet schedules and deadlines of the work. * Understand and carry out oral and written directions. * Accurately organize and maintain paper documents and electronic files. * Maintain the confidentiality of information and professional boundaries. * Ability to conduct sessions face-to-face, over the phone, or by telemedicine / video conference call. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete SAMA and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. Monday-Friday 8:00am-5:00pm 1954 E Houston Code : 6676-3 MAXIMUM SALARY: $86,923.24

Develops and coordinates participation and implementation of community outreach events while also developing promotional materials and activities related to such events. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Acts as point of contact for partnering agencies and various community stakeholders seeking representation at community events and/or speaking engagements. * Coordinates participation at community outreach events and conferences. * Coordinates presenters at requested speaking engagement events. * Coordinates and acts as the point of contact for our Service Anniversary event as well as the Company picnic (each held annually). * Develops program appropriate promotional items for events. * Produces speaking points/general marketing points for resource fair attendees. * Assist with photo procurement and social posting as needed. * Serves as a marketing and special events liaison for internal stakeholders. * Available nights and weekends (when required) for community outreach events. * General business administrative tasks regarding tracking and budgeting. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Bachelor's Degree in Marketing, Business Administration, Communications or a related field and three (3) years of experience working in community outreach/event planning or liaison positions. Licenses or Certifications * None OTHER JOB REQUIREMENTS * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. PREFERRED QUALIFICATIONS * Experience working in a behavioral/community health or other social services/non-profit context. Demonstrated organizational ability and ability to work in a fast-paced environment. * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. Video editing skills preferred. * Adobe Creative Suite knowledge preferred. SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Applicable software applications. * Marketing collateral and resources. * Modern office procedures, methods and computer equipment. * Principles and practices of budgeting. * Social media platforms. * Special event planning and coordination. Skilled in: * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. * Public relations and public speaking. Ability to: * Accurately organize and maintain paper documents and electronic files. * Coordinate meetings, conferences, and events. * Effectively communicate, both verbally and in writing. * Establish and maintain effective working relationships. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Meet schedules and deadlines of the work. * Promote CHCS to the community. * Secure and track funding . * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. Monday - Friday 8:30am - 5:30pm 6655 First Park Ten - CSS Plaza Code : 6963-3 SALARY RANGE: $49,323.21-$52,232.93

Provides quality, comprehensive out-patient primary health care services to the Center's patients. Reports directly to the Director of Family Medicine FNP regarding clinical issues and activities related to the delivery of medical care. DUTIES AND RESPONSIBILITIES: 1. Examines, diagnoses, treats and/or refers patients assigned to physician's panel, on an in-patient and out-patient basis (as per individual employment agreements); prescribes pharmaceuticals, other medications, and treatment regimens as appropriate to assessed medical conditions. 2. Maintains a problem oriented health record for each patient seen in accordance with the Center's established Health Information Management policies and procedures to include providing appropriate and legible documentation. Completes thorough documentation of each patient's visit in the electronic health record and ensures encounters are closed within 24 hours in accordance with the Center's established Health Information Management policies and procedures. 3. Assures continuity of care by providing comprehensive medical services on a timely basis as per Clinic schedule within the Center's scope of practice and the provider's training. 4. Refers clients for appropriate specialty care services, lab and x-ray and any other ancillary services that are appropriate for patient's management and care. 5. Reviews all lab and x-ray reports for patients under his/her care on a timely basis and makes medical management decisions appropriately. 6. Maintains appropriate productivity standards of specialty as established by the Center; maintains appropriate and efficient patient flow and minimize schedule changes and absences. 7. Provides excellent internal/external customer service via telephone, fax or face-to-face contact to assist patients with their health care needs. 8. Trains, mentors and supervises students and clinical support staff, as appropriate. 9. Takes call after hours and on weekends on a rotation basis with other providers and responds appropriately and on a timely manner to after hour calls. 10. Follows established departmental and clinic policies, procedures, and objectives; continuous quality improvements objectives and safety, environmental, and/or infection control standards. 11. Participates in specified health promotion, education and/or prevention programs as needed i.e. diabetes collaborative/health fairs etc.; attends and participates in clinic meetings / departmental meetings and other clinic functions as required by the Center. 12. Reviews patient satisfaction survey and checks for trends of any unfavorable quality practice or issues and make appropriate corrective action. Assures that patient satisfaction surveys are at 94% or above. 13. Performs other related duties as assigned. JOB QUALIFICATIONS: M.D. or D.O. degree from an accredited U.S. Medical School Must possess a current unrestricted license to practice Medicine in the State of Texas Annual continuing medical education as required by Board specialty Must be registered and have current DEA, and other such certificates to legally operate a practitioner in the State of Texas Hospital privileges at designated area hospitals if required for specialty Bilingual in English and Spanish desired. Certified in Basic Life Support (BLS), Instructor-Led by American Heart Association Scheduled hours and/or work locations are subject to change REQUIRED PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Normal fine and gross motor control of fingers and hands. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information; hear whispered voice at five (5) feet. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Visual acuity necessary for the proper evaluation of a patient and to prepare or inspect documents or other materials. Ability to accurately view computer monitors Physical: Sitting 20-30% of time and standing, walking 70-80% of time. Lift up to 25 lbs; push and pull up to 45 lbs. Able to bend at the waist, twist and turn along axial plane.

The Director of Community Behavioral Health Systems is responsible for leading the Center for Health Care Services, Center-Care Clinic, Certified Community Behavioral Health Clinic (CCBHC), and 1115 Waiver programs (Directed Payment Program for Behavioral Health Services (DPP BHS) program, processes, and efforts. Oversee operational and strategic planning in managing the CenterCare, CCBHC, and 1115 Waiver programs. Will serve as the Center's primary spokesperson/liaison to the Health and Human Services Commission (HHSC) for responsible areas. The Director of Community Behavioral Health Systems is responsible for overall program performance; will have overall responsibility in managing the Center's 1115 Waiver program efforts, including overseeing data collection, reporting of quality metrics, and collaboration with the IT Department to ensure submission of all 1115 Waiver reports are accurate, validated, and meet data requirements. The Director of Community Behavioral Health Systems is also responsible for overseeing the Center's efforts to obtain and maintain its CCBHC certification status with HHSC. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Develops and manages program project plans, schedules, objectives, budgets and key milestones, including grant development if necessary. * Develops strategic and operational planning for the CenterCare markets and facilitates the execution plan. * Develops business strategies to expand the Independent Practice Division's CenterCare Health and Wellness clinic. * Manages overall financial performance of the CenterCare Health and Wellness clinic by analyzing and reconciling financial reports to determine trends and areas of opportunity. * Creates roadmap / plan of action / timeline to transform organization into Center of Excellence and/or success of 1115 Waiver Projects and CCBHC. * Creates audit or project schedule, conduct audits, report on findings, audit progress against plan, and ensure delays/bottlenecks are identified and corrected in a timely manner. * Clearly defines each project's goals and objectives and define metrics. * Facilitates effective communications between all parties involved in projects; conduct timely project reviews. * Prepares and presents project status and other reports to all levels of Center leadership and external partners, as directed. * Organizes teams on weekly/ monthly basis to monitor progress and resolve roadblocks. * Works extensively with operations and other divisions at all levels. * Develops, coordinates and implements population health management processes by working with internal teams of operations, IT and other departments. * Develops and implements a team process that facilitates collaboration and assists division leaders to identify, plan and implement the specific tactical initiatives needed to execute the key strategic initiatives of the 1115 Medicaid Waiver programs, CCBHC, CenterCare and other Center priority projects related to national and state policy and legislation. * Supports division leaders in overall agency goals through aligning with key strategic initiatives for their respective projects. * Plans, directs, coordinates, and leads activities of the project to ensure that goals, objectives and all elements of the grant are accomplished within the prescribed time frame and funding parameters. * Reviews funding application to determine period, funding limitations, and procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project. * Establishes work plan and staffing for each phase of project and arranges for assignment of project personnel. * Responsible for supervision of all consultants, and all planning/administrative staff assigned to the Project to ensure it is on schedule and within budget. * Performs other related duties as assigned. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Bachelor's Degree in a behavioral health, human service or public/health administration from an accredited university. * Five (5) years' experience in a health care system, a minimum of five (5) years' of which, must be in a supervisory/managerial capacity * Administrative experience leading personnel engaged in diverse administrative and clinical activities. * Previous experience in the specific program areas (HHSC (previously DSHS, DADS, and DARS) funded services, substance use disorder services, SAMHSA, CCBHC, HRSA, CDC) * Previous experience in healthcare program evaluation Licenses or Certifications * None Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. PREFERRED QUALIFICATIONS * Master's degree in a healthcare, human service or public/health administration discipline from an accredited university. * Grant writing experience. SUPERVISION * Work requires managing and monitoring work performance of a business unit or key work area including evaluating program/work objectives and effectiveness, establishing broad organizational goals, and realigning work and staffing assignments for the department. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Leadership Principles 1. Strong Multifaceted Intellect - Possesses a rich and robust mind, effectively addresses complex business issues and problems, can work on issues collaboratively and has an ability to deal with multiple variables simultaneously. 2. Deeply Committed Change Agent - Possess a strong identification with change agency and demonstrates effective change within a business context, comfortable questioning existing business practices and organizational norms, exhibits an unease with what is current and routinely accepted. 3. Organizational Leadership - Exhibits practiced and seasoned business and organizational leadership skills, demonstrates and lives the leadership values and behavioral principles, demonstrates interpersonal/emotional intelligence, possesses a proven track record of leading and managing groups, possesses "leadership" presence, thinks and leads with a "ONE CENTER" mindset, works collaboratively and cross functionally with peers and their subordinate groups. 4. Deep Business Acumen - A strong understanding of mental health and substance treatment and care. Understands and appreciates the value and function of strong business practices, demonstrates a strong and unusual capability to quickly learn and master what is unfamiliar and new concerning behavioral health care, values change and innovation and the importance of our success. 5. Values and Understands - The importance of external groups and stakeholders to the behavioral health business and our position to individuals not familiar with behavioral health. 6. Well-Rounded Communicator - Possesses effective and well developed communication skills, demonstrates a seasoned and artful comfort with the spoken word and can effectively communicate with all levels of the organization and with people of different backgrounds and interests, practices effective/active listening, "hears" the questions being asked, both expressed and unexpressed. 7. Emotionally Tough and Resilient - Possesses healthy and effective levels of emotional toughness, personal resilience and self-confidence as well as appropriate levels of personal flexibility and adaptability, works within a high demand environment without "personalizing" critical comments or criticism, knows where and how he/she can add value. Knowledge of: * Microsoft Software and applicable software applications. * Data analysis and modeling. * Modern office procedures, methods and computer equipment. * Principles and practices of employee supervision. * Project management . * Software lifecycle management . * Systems administration. Skilled in: * Organization and time management * Performing a variety of duties, often changing from one task to another of a different nature * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios * Strategic planning * Troubleshooting. Ability to: * Accurately organize and maintain paper documents and electronic files. * Collaborate with internal and external stakeholders. * Effectively communicate, both verbally and in writing. * Establish and maintain effective working relationships. * Formulate budgets, schedules, and workflows. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Meet schedules and deadlines of the work. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. The employee must be able to regularly lift and/or move up to 40 pounds and occasionally must lift and/or move up to 50 pounds. * The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time. Monday - Friday 8:30 am - 5:30 pm 6800 Park Ten - West Code : 9992-3 SALARY RANGE: $120,677.40-$130,000.00

Responsible to provide excellent customer service to all members of the Center. Maintain confidentiality of all information and provide flexibility in practice staffing arrangements. DUTIES AND RESPONSIBILITIES: 1. Performs new patient registration, updates patient information, data entry of demographics, and any other required information. Verifies and activates appropriate patient insurance plan on electronic practice management system. Manages member account balances to include cash collection, old balances, and same-day service balances. Regularly monitors and ensures assigned providers' schedules are filled at capacity via walk-ins and call reminders to members with next day appointments. 2. Refers patients for screening to determine eligibility for special funding and refers patients with high account balances for consultation. Oversees the general waiting area, ensuring member check-in process is efficient, and reporting problems or irregularities to appropriate authorities. 3. Prepares for next day clinic session to include printing of appointment list, confirming appointments, noting alerts for payments and balances, obtaining current insurance information, updating proof of income, pre-registering patients, and screening patients for program eligibility. Performs patient dismissal to include scheduling of follow up appointments and collects remainder of patient portion of current charges. 4. Completes end-of-day reconciliation report; ensures that cash collection and credit card payments reconcile with practice management report; ensures that cash is secured and deposited into a safe at the end of the day. 5. Provides exceptional internal and external customer service. Greets each customer with appropriate introduction and is attentive to patients during peak wait times. Addresses concerns prior to end of interaction. Assists other departments as appropriate. 6. Performs other related duties as assigned. JOB QUALIFICATIONS: High School graduate or equivalent required Minimum one year experience in front office duties Medical Assistant or Dental Assistant training preferred Demonstrates good verbal and written communications, with good interpersonal and organizational skills Experience with insurance verification and referrals preferred Possesses computer skills with proficiency in data entry and keyboarding skills Has knowledge in healthcare billing, to include Medicaid, Medicare, and Private Insurance Ability to handle multiple tasks ensuring completion with minimal supervision Bilingual (English/Spanish) preferred Must have good attention to detail Scheduled hours and/or work locations are subject to change PHYSICAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials. Physical: Sedentary work; sitting most of the time. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.

Manages activities/projects for the Development Office and CHCS Foundation including but not limited fundraising, research, advertising, program/service management, scheduling, press and partnership relationships. Is responsible for helping coordinate the activities of the CHCS Foundation and its Board of Directors. Serves as a project manager/coordinator for all grants awarded to The Center for Health Care Services/Foundation. ESSENTIAL DUTIES & RESPONSIBILITIES * Develops and executes a community outreach program for the CHCS Foundation. * Interacts with other CHCS departments, units and clinics to determine funding opportunities and coordination of awards to continuously improve effectiveness, streamlining and reporting processes. * Manages and coordinates Development activities and grants and projects for the Foundation. * Performs administrative duties, including completing billings and executing commission payments. Maintains accurate records and accounting reports and scheduling. * Provides oversight, management and coordination duties related to fundraising including events, grants, applications and campaigns for the Foundation and Development office. * Provides oversight, management and coordination duties related to marketing/communication/digital design efforts for the Foundation and coordination with The Center for Health Care Services. * Represents CHCS at internal and external special events, including mental health awareness events, walks, press conferences, and presentations related to Mental Health and MH Awareness. * Serves as a liaison to the Foundation Board and assists with coordination between the Board and the Foundation. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Bachelor's Degree in Business, Marketing, Communications, or a related field and three (3) years of experience developing, executing, and overseeing programs, special project initiatives, grants, outreach and marketing. * Additional qualifying experience with Board management, non-profit 501(c)3 fundraising, and marketing and communications. * Completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for one year of the required experience or education. Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. SUPERVISION * Work requires the occasional direction of staff, assistants, seasonal employees, interns, or temporary employees, and consultants COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Leadership Principles 1. Strong Multifaceted Intellect - Possesses a rich and robust mind, effectively addresses complex business issues and problems, can work on issues collaboratively and has an ability to deal with multiple variables simultaneously. 2. Deeply Committed Change Agent - Possess a strong identification with change agency and demonstrates effective change within a business context, comfortable questioning existing business practices and organizational norms, exhibits an unease with what is current and routinely accepted. 3. Organizational Leadership - Exhibits practiced and seasoned business and organizational leadership skills, demonstrates and lives the leadership values and behavioral principles, demonstrates interpersonal/emotional intelligence, possesses a proven track record of leading and managing groups, possesses "leadership" presence, thinks and leads with a "ONE CENTER" mindset, works collaboratively and cross functionally with peers and their subordinate groups. 4. Deep Business Acumen - A strong understanding of mental health and substance treatment and care. Understands and appreciates the value and function of strong business practices, demonstrates a strong and unusual capability to quickly learn and master what is unfamiliar and new concerning behavioral health care, values change and innovation and the importance of our success. 5. Values and Understands - The importance of external groups and stakeholders to the behavioral health business and our position to individuals not familiar with behavioral health. 6. Well-Rounded Communicator - Possesses effective and well-developed communication skills, demonstrates a seasoned and artful comfort with the spoken word and can effectively communicate with all levels of the organization and with people of different backgrounds and interests, practices effective/active listening, "hears" the questions being asked, both expressed and unexpressed. 7. Emotionally Tough and Resilient - Possesses healthy and effective levels of emotional toughness, personal resilience and self-confidence as well as appropriate levels of personal flexibility and adaptability, works within a high demand environment without "personalizing" critical comments or criticism, knows where and how he/she can add value. Knowledge of: * Applicable software applications * Fundraising donor management software and grant application portals. * Modern office procedures, methods and computer equipment. * Principles and practices of account management. * Principles and practices of fundraising * Principles and practices of grant management. * Principles and practices of policy, program and services development. * Social media management. Skilled in: * Fundraising * Fundraising donor management software and grant application portals. * Letter writing and correspondence. * Marketing, Advertising and Communications and Graphic design. * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. * Performing basic research and data capture and reporting. Ability to: * Accurately organize and maintain paper documents and electronic files. * Effectively communicate, both verbally and in writing. * Engage in community outreach. * Establish and maintain effective working relationships. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Meet schedules and deadlines of the work. * Understand and carry out oral and written directions. PHYSICAL DEMANDS * The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. 6655 First Park Ten Monday - Friday 8:00am - 5:00pm Code : 1216-3 SALARY RANGE: $77,610.23-$94,856.95

Skills Trainer provides skills training and development to youth and parent towards achievement of documented goals in the Wraparound Plan (treatment plan) such as, community integration, activities of daily living, socialization, relationship-building and communication. The supports may be provided in the participant's residence or in community settings. These supports must be targeted at enabling the youth to attain or maintain their maximum potential. These supports may serve to reinforce skills or lessons taught in school, therapy, or other settings. Skills training is used to address negative behaviors that are symptoms of emotional disturbance. A skills trainer works with youth (face-to-face) to build skills that improve their ability to cope with their unique symptoms. These skills will help youth function independently in school, at home, and in the community. Skills training is also available for parents (face-to-face). This goes beyond basic parenting techniques and is specifically designed to help parent address their youth's mental health needs. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Provides direct clinical services to Youth and/or Parents. * Participates in monthly Wraparound Team Meetings and emergency Wraparound Team Meetings. * Collaborates on development of the Wraparound Plan (Treatment Plan). * Ensures clinical documentation is submitted in accordance with CHCS standards, and contract specific requirements. * Participates in centralized scheduling process. * Performs other duties as assigned. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Bachelor's degree in Behavioral Health or a related field from an accredited university. * One (1) year experience working with children with serious emotional disturbance (SED). Licenses or Certifications * None Other Requirements * Must be able to successfully complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six (6) weeks of hire or transfer. * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. PREFERRED QUALIFICATIONS * Prior working experience in Skills Training & Development. * Prior working experience with or knowledge of trauma-informed care. * Current Wraparound Training. * Aggression Replacement/Skill streaming Training. * Nurturing Parenting Training. * Barkley's Defiant Child/Teen Training. * Seeking Safety Training Preparing Adolescents for Young Adulthood (PAYA) Training. * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Applicable software applications. * Center for Health Care Services Safety Administrative Directives. * Community resources. * Electronic Medical Record. * Medical terminology. * Mental Health Intensive/Targeted Case management. * Modern office procedures, methods, and computer equipment. * Requirements of Medicaid and other funding resources. Skilled in: * Customer service. * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature. * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Ability to: * Accurately organize and maintain paper documents and electronic files. * Effectively communicate, both verbally and in writing. * Ensure compliance with all State regulations and CHCS policies. * Establish and maintain effective working relationships. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Meet schedules and deadlines of the work. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. 6800 Park Ten Blvd - East Monday - Friday 10:00 am - 7:00 pm Code : 6692-5 SALARY RANGE: $44,038.25-$44,038.25

A Community Health Worker serves as a liaison between the community and health care, government and social service systems. CHW's assist individuals and communities in adopting healthy behaviors and risk reduction techniques. Conducts street outreach in the community to promote, maintain, and improve individual and community health. CHW's provide information on available community resources and complete referrals to such agencies, provides social support and informal counseling, advocates for individuals and community health needs, and provides harm reduction training and supplies. May collect data to help identify community health needs. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Utilize Motivational Interviewing techniques to facilitate engagement and potential enrollment into intensive residential services. * Maintain weekly communication with all current and potential consumers * Utilize CMBHS to assist consumers with developing a Services Plan to identify and resolve potential barriers to a successful recovery. * Document all engagements, interim services, case management, referrals, and follow up in CMBHS * Provide psychoeducation on the benefits or receiving treatment to all current, and potential consumers. * Coordinate services provided with the treatment team to avoid duplication of services * Complete discharge follow-up engagement with all consumers who discharge from intensive residential services. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * High School diploma or equivalency. * One (1) year of experience working with the population of focus. Licenses or Certifications None Other Requirements * Must be able to obtain Texas Department of State Health Services (DSHS) CHW certification within 6 months from start date of employment. * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must be able to work in harsh climate conditions. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Applicable software applications, office procedures, methods and computer equipment. * HIV, HCV, and other communicable diseases associated with substance use. * Knowledge of social skills demonstrative of empathy and support. * Programs and services provided by governmental and non-governmental organizations . Skilled in: * Building rapport with population of focus. * Interpersonal, community building, and conflict mediation. * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature. Ability to: * Accurately organize and maintain paper documents and electronic files. * Adapt to changing work schedules. * Assess consumer health needs. * Comply with and participate in quality assurance and quality improvement processes. * Discuss sexuality openly and comfortably. * Effectively communicate, both verbally and in writing * Establish and maintain effective working relationships. * Maintain accurate and complete records. * Maintain confidentiality and professional boundaries. * Meet schedules and deadlines. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must be able to lift up to 25lbs, stand & walk up to 8 hours per workday. * Must be able to work in extreme heat or cold for up to 8 hours per workday. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. Monday - Friday 8:30am - 5:30pm 601 N Frio Bldg. 2 Code : 4714-2 HOURLY RATE RANGE: $18.33-$18.51

Serves as team lead by mentoring, training and providing guidance to Competent Authorities (CA's) and staff. Serves as CA, coordinator role(s) to the Special Supplemental Program for Women, Infants, and Children (WIC) Department. Provides and documents nutrition education services individually and in groups, dietary assessment, and breastfeeding promotion to clients. Conducts quality assurance monitoring. Attends training / continuing education, assists with training program improvement and outreach activities. DUTIES AND RESPONSIBILITIES: 1. Serves as a team leader by mentoring, training, and providing guidance to WIC support staff. Serves as a preceptor to student interns and/or WIC Certification Specialist. Performs all duties according to local agency policies, procedures, and guidelines. 2. Serves as CA. Conducts nutrition assessments, obtains and documents anthropometric measures, hematocrit / hemoglobin, and diet /health history for applicants Identifies risk conditions and prescribes individual food packages, maintains proper chart format / and documentation. 3. Plans, documents and provides nutrition/ breastfeeding counseling, support and education services in various modalities to groups and individuals. Consults with client's health care providers on clients' dietary habits, needs, and dietary prescriptions, reviews client's nutrition education needs and provides high risk counseling. 4. Monitors and maintains quality standards, completes chart audits and reports. Documents audit trail for issuance of formula, breast pumps, and other controlled items. Submits monthly, quarterly and annual reports, as appropriate and identifies training needs. 5. Serves in coordinator role(s) as required by WIC program. Plans, develops, obtains approval for and implements Annual Nutrition Education and Breastfeeding Plan. 6. Provides excellent internal/external customer service by telephone, email, video conference, fax or face-to-face contact to assist members. 7. Ensures compliance with required training to include attending conferences and meetings, which may include travel. Maintains current information on nutrition / breastfeeding issues, seeks continuing education opportunities (local and distance). 8. Assists with client surveys, orders supplies, literature and forms, assists with outreach. 9. Performs other duties as assigned. JOB QUALIFICATIONS: Bachelor's degree or higher required Registered or Licensed Dietitian required Thorough knowledge of nutrition, counseling and education techniques Enthusiastic about nutrition and breastfeeding and have a desire to share that enthusiasm Bilingual in English and Spanish preferred Knowledge of basic office skills including filing, typing, calculator use and computer literacy Available to travel as needed Certified in Basic Life Support (BLS), American Heart Association Scheduled hours and/or work locations are subject to change PHYSICAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials. Physical: Moderate activity; assist staff and monitoring flow. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.

Provides direct care services to individuals diagnosed with substance abuse, mental health illnesses, or dual diagnosis depending on area of assignment. Assists with admitting, discharging, monitoring, ensuring the overall well-being of consumers, complete consumer documentation, and conducts wellness checks. The Crisis Extended Observation Unit (EOU) and Josephine Recovery Center (JRC) are 24/7 facilities requiring 24/7 coverage. Integrated Care Technicians will be assigned a home station where much of their time will be spent. However, they will be cross trained to be able to float between the 24/7 operation sites to include Detox, Crisis EOU and the Crisis step down unit JRC. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Assists consumers with daily living skills and activities. * Completes intake and discharge paperwork. * Depending upon unit assignment, monitors medication self-administration under delegation and supervision by RN. * Ensures documentation is submitted in accordance with Center standards and meets all designated requirements. * Implements individual treatment plans while maintaining a safe, sanitary and therapeutic environment. * Monitors clients and performs wellness checks, observes and records client behavior and vitals. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * High School diploma or equivalency is required. * One (1) year of experience working with individuals with mental health and/or substance abuse who are homeless or unemployed Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. PREFERRED QUALIFICATIONS * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Applicable software applications * Basic medical terminology * Crisis intervention techniques * Modern office procedures, methods, and computer equipment * Principles and practices of recordkeeping Skilled in: * Customer service * De-escalation * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature. * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Ability to: * Accurately organize and maintain paper documents and electronic files. * Effectively communicate, both verbally and in writing. * Establish and maintain effective working relationships. * Interpret and explain medical documentation. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Meet schedules and deadlines of the work. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. Thurs, Fri, Sat 7pm -7am 711 E Josephine Code : 5940-2 MAXIMUM HOURLY RATE: $17.46

Provides direct services for consumers and completes associated case management documentation for the consumer and program. Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma informed, individualized focused approach utilizing evidenced-based practices delivered to fidelity. These services are delivered in multiple types of settings including field-based services in the individual's home or other identified locations as well as clinic-based services. Individuals served may have multi-system involvement such is Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Assists with the development of new/temporary programs that arise in response to catalyst incidents such as community needs, natural disasters, etc. * Completes indirect support activities including documentation, correspondence, death review packets, and prescription assistance program consultations. * Conducts assessments and develops treatment plans for consumers. * Coordinates intake function to Adult Behavioral Health in designated programs. * Documents all clinical interactions and updates in electronic medical record and other required platforms. * Ensures clinical documentation is submitted in accordance with CHCS standards, and contract specific requirements and complies with Quality Improvement Processes. * Participates in professional development duties including special assignment/projects such as Operational Process Improvement Work Groups/Committees, Agency Wide Committees, and Community Meetings. * Participates in supervision and development opportunities including individual/group supervision, and meetings/trainings as assigned. * Provides case management support and various activities including care coordination, direct services, discharge planning, referrals, linkage, and transition to next level of care, emergency case management assistance as needed, psychosocial rehabilitation services (individual or group), recovery planning, resource development and cross collaboration with interdisciplinary teams. * Provides unit, operations, agency and community training and education as assigned. * Supports CHCS No Show Efforts by utilizing appropriate scheduling and communication tools. * Trains, mentors and coaches new employees. * Performs other related duties as required. SPECIFIC PROGRAM DESCRIPTIONS * Adult Services - Outpatient - The position works in the Outpatient programs and among the various Adult facility locations. Services in this program include individual and group outpatient services for adults which includes Crisis Services, Medication Management, Psychosocial Rehabilitation, Case Management, Skills Training, Complex Services. Other programs include substance use disorder and Criminal Justice. * Adult Crisis Services - The position works in the Adult Crisis Unit or the Josephine Recovery Center. Services in the unit include emergency and planned crisis care for adults ages 18 and over who have a behavioral health diagnosis or need. The Adult Crisis Unit program provides meals, medication monitoring, supervised recreation, skills training, community referrals, and 24-hour supervision in a secure environment. The Josephine Recovery Center is a crisis respite step-down program that provides medication stabilization and discharge planning. . In addition to these sites CHCS operates a Mobile Crisis Outreach Team (MCOT), a resource designed to bring a crisis worker into the community to provide a face-to-face assessment and intervention, follow-up, and relapse prevention services. * New Opportunities for Wellness (NOW) Liaison - works within a multidisciplinary team to facilitate and connect to an array of direct (face-to-face) and indirect clinical services to adults in a person-centered trauma informed, and individualized focus approach. The position serves an integral role in the development of the treatment plan for the patient. These services are offered through the UT Behavioral Health New Opportunities for Wellness (NOW) Clinic which provides rapid access to behavioral health treatment for adults in Bexar County. The services include evidence-based psychotherapies including CBT for Depression and Anxiety, CBT for Psychosis, Cognitive Processing Therapy (for trauma) and Dialectic Behavioral Therapy (DBT), and Group Therapy. * Program for Intensive Care Coordination (PICC) - is a multidisciplinary mental health team in partnership with San Antonio Police Mental Health Unit (SAPD), San Antonio Fire Department (SAFD) and The Southwest Texas Regional Advisory Council (STRAC). The team consists of mental health professionals, mental health officers and medic. As part of this team, an approach was created in effort to reduce emergency detentions and the subsequent use of emergency and inpatient services by providing ongoing engagement and wraparound care tailored specifically to each patient's unique needs. This program requires a rotating on call work schedule as well as working on holidays. * Genesis Texas Correctional Office on Offenders with Medical or Mental Impairments (TCOOMMI): Intensive outpatient program for felony probationers and parolees with serious and persistent mental illness (SPMI) and substance use challenges. This program is intended to divert individuals from the criminal justice system. Criminal Justice referrals only requiring weekly and monthly communication regarding treatment participation. * Diversion Texas Correctional Office on Offenders with Medical or Mental Impairments (TCOOMMI): Intensive outpatient program for individuals with serious and persistent mental illness (SPMI) on Pre-Trial supervision. Program individuals may be eligible to receive case management services, medication management, psychosocial rehabilitation, and substance abuse interventions. Criminal Justice referrals only requiring weekly and monthly communication regarding treatment participation. * Severe and Persistent Mental Illness (SPMI): Serves individuals on Pre-Trial supervision. Program individuals may be eligible to receive case management services, medication management, psychosocial rehabilitation, and substance abuse interventions. * Court Ordered Treatment (COT): Comprehensive mental health outpatient services court ordered for individuals found not guilty by reason of insanity. * Outpatient Competency Restoration (OCR): Outpatient services for individuals who have been court ordered to receive competency education because they have been found Incompetent to Stand Trial and have a mental health diagnosis. * County Court 12 (CC12): Program is comprised of phases in which community, mental health, as well as substance treatment needs are addressed for individuals currently on probation lasting up to one year to further reduce recidivism. * Assisted Outpatient Treatment (AOT): Civil court-ordered outpatient mental health program for individuals who have severe and persistent mental illness and have been non-compliant with past psychiatric treatment. Program includes psychiatric medication management, psychosocial rehabilitation services, nursing services, case management and community support services. Community Reintegration: Jail diversion community mental health program that provides immediate assessment for mental health treatment for misdemeanor pre-trial cases to include psychiatric medication management and comprehensive community support services. * Mental Health (MH) Court: The Mental Health Court program diverts individuals from jail to comprehensive behavioral health treatment. DDRF: Residential treatment jail diversion program serving adult male and female individuals dually diagnosed with mental health and substance use disorders. * Jail Based Competency Restoration (JBCR) - This program offers legal education to individuals with mental illness who are residing in the Bexar County jail, and who have been found to be incompetent to stand trial. Staff will work with inmates in jail facility and utilize evidence-based curriculum in a group and individual setting to help with restoring individuals to competency so that they can then stand trial and resolve their charges. Participants also work closely with psychiatrist, psychologist and nurse staff to receive symptom stabilization through medication management, and ongoing assessment geared towards successful completion of the program. * Justice Intake and Assessment Annex (JIAA): CHCS Clinicians work within the Bexar County's Justice Intake & Assessment Annex 24/7 to assess arrested individuals with mental health and/or substance use needs. Eligible individuals are given the opportunity to participate in outpatient treatment via a Personal Recognizance (PR) bond release. * Community Alternatives to Incarceration Program (CAIP): Assists individuals in Felony and misdemeanor drug courts to improve their quality of life and further reduce recidivism by incorporating community-based case management services, psychiatric medication management, counseling, and skills training. * Dual Diagnosis Residential Facility (DDRF): Residential treatment jail diversion program serving adult male and female individuals dually diagnosed with mental health and substance use disorders. * ACCESS: This program provides outpatient mental health services, including medication management, case management, and psychosocial rehabilitation for individuals on Parole or Probation working with community supervision officers. Criminal Justice referrals only requiring communication with the supervising officer. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Master's Degree in Social Work, Psychology, Counseling, or a related behavioral health field from an accredited university, or, * Master's Degree in a Human Services field from an accredited university with a minimum of 27 hours of Behavioral Health coursework. * Complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six (6) weeks of hire or transfer. Licenses or Certifications * Justice Intake and Assessment Annex (JIAA) Programs: Must have and maintain current license in good standing in the State of Texas as a Licensed Professional Counselor Associate (LPC-A) Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * PICC and SMART Senior Care Managers must pass a CJIS background screening. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. * Depending on assigned unit/program, applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following may result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. OTHER JOB REQUIREMENTS * None PREFERRED QUALIFICATIONS * One (1) year experience with or knowledge of trauma-informed care, crisis intervention or emergency services. * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Applicable software applications. * Center for Health Care Services Safety Administrative Directives. * Community resources. * Electronic Medical Records. * Medical terminology. * Modern office procedures, methods and computer equipment. * Requirements of Medicaid and other funding resources. Skilled in: * Case Management Principles. * Customer service. * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature. * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Ability to: * Accurately organize and maintain paper documents and electronic files. * Effectively communicate, both verbally and in writing. * Ensure compliance with all State regulations and CHCS policies. * Establish and maintain effective working relationships. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Meet schedules and deadlines of the work. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. * The position requires occasional transport of a consumer. Monday-Friday 8:30am-5:30pm 928 West Commerce (PEC) Code : 2003-5 SALARY RANGE: $61,870.67-$62,479.90