Support Specialist jobs at Center for Families & Children Inc.

A nonprofit home health organization in New York seeks a Family Advocate to support children and families in accessing essential resources. Responsibilities include assisting clients with public assistance entitlements, engaging families in services, and collaborating with care teams. Candidates should have a Bachelor's degree in social work or equivalent experience, and a valid driver's license. This role offers competitive pay and the opportunity to make a significant impact on the well-being of families in the community. #J-18808-Ljbffr

Family Advocate - Bi-Lingual Mandarin/Cantonese Reports to: Program Director Status: Part Time Hours/Schedule: Monday - Friday Afternoons and Evenings up to 25 hours per week between 1:00pm and 7:00pm Salary Range: $25.00 per hour - $25.00 per hour A Family Enrichment Center (FEC) is a family-centered, place-based primary prevention approach, where all members of the community have access to and may benefit from both structured or spontaneous activities and events (called “offerings”) that strengthen family protective factors to increase child and family well‑being and promote stability. FEC offerings are available to everyone, regardless of current or past child welfare involvement. The goal of the Family Enrichment Center (FEC) is to enhance child and family well‑being by providing access and support to enable the strengthening of family protective factors inherent in its residents and community by building mutual community connections, capacity, and resilience. In partnership with FEC staff, families will drive the planning, development, and sustainable co‑ownership of the centers. Families who participate in the FEC programming will be encouraged to share their expertise by volunteering at the center and given meaningful opportunities to engage with neighbors and peers. The goal of the FEC is to strengthen families' protective factors and build community connections, capacity, and resilience. Position Summary The Family Advocate is responsible for contributing to the day‑to‑day operation of the FEC including building connections with other staff, residents, and community partners; co‑designing and delivering relevant programming and activities (offerings); providing advocacy and making referrals for participants; and creating a warm and inviting gathering place for families and individuals using the protective factors model to support community resilience. Responsibilities Coordinate meetings, provide support, and collaborate with a team of local parents, subject experts, and other residents to deliver monthly events and activities (offerings) held at the FEC. Foster a culture of respect built on the belief that families and communities possess the inherent strengths and knowledge needed to succeed given the right access to opportunities and support. Provide advocacy, outreach, and referrals to connect participants to service providers and other programs that have resources to offer. Engage groups of local community members of all ages and guide them through the co‑designed activities and programming of the FEC. Manage enrollment and attendance at offerings and events. Care for and attend to the physical space of the FEC program to ensure it is safe, welcoming, organized, and appealing to participants and community members. Handle inventory and ordering/purchasing responsibilities to keep the site running and ensure needed food and supplies are stocked for offerings. Effectively utilize tracking and reporting mechanisms and accurately enter data and run reports in the FEC website and other agency databases as needed to obtain program‑level data, compiling statistical or written reports for agency and external stakeholders. Manage the FEC website to communicate with and engage members. Use Appreciative Inquiry and other strength‑based tools to engage community members in co‑designing offerings. Create monthly calendars, website content, and other outreach tools to promote and document offerings. Participate and engage with the FEC team in learning collaboratives facilitated by ACS with other FEC teams from across the city. Other duties as assigned. Qualifications Minimum qualifications include a bachelor's degree and three (3) years of professional experience; or a high school diploma and five (5) years of professional experience in community-driven programs working directly with children, youth, and families. Reside in or near the FEC community, or reside close enough to arrive promptly, in the event of an emergency. Bi‑Lingual either /Mandarin &/or Cantonese is required. Strong interpersonal skills and the ability to warmly connect with and engage children, youth, and adults individually and in groups. Strong verbal and written communication skills. Familiar with the community and its assets and resources, such as other programs, services, supports, local civic groups, and community leaders. Experience in developing and running a group, a club, or coaching a team preferred. Experience caring for children (as a parent, guardian, relative, neighbor, or babysitter) preferred. Ability to perform multiple tasks effectively in a fast‑paced, challenging, and constantly changing environment. Must have a commitment to work from a trauma‑informed, strength‑based, youth and family development perspective. Must be able to work a flexible schedule including evenings and weekends, attending community events as needed. BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities. #J-18808-Ljbffr

La Causa Social Services is committed to empowering youth and young adults with complex mental health, developmental, and behavioral needs-as well as their families-through compassion, collaboration, and community-based support. We are seeking a motivated and recovery-focused Certified Peer Specialist to join our Youth Coordinated Opportunities for Recovery & Empowerment (CORE) and Comprehensive Community Services (CCS) teams. In this role, you will use your own lived experience in recovery to inspire, guide, and support young people in achieving their personal goals and building a foundation for long-term wellness. Why Join La Causa, Inc.? Meaningful work that supports youth and families on their path to recovery Collaboration with experienced and compassionate professionals Opportunities for professional development and career advancement Comprehensive benefits and paid leave-including a day off for your birthday! Your Role: As a Certified Peer Specialist, you will provide one-on-one support to youth and families engaged in recovery services. You will empower youth to identify their strengths, build coping skills, and access the community resources they need to thrive-all while fostering trust, self-advocacy, and independence. What You'll Do: Facilitate Individual Support - Engage youth in setting and achieving their recovery goals through strength-based, trauma-informed approaches. Provide Community Connection - Link youth and families to community resources, supports, and networks that enhance recovery and independence. Assist in Crisis Management - Support individuals in developing effective strategies to manage challenges and crises. Promote Team Collaboration - Partner with clinicians, care coordinators, and families to support the youth's care plan and progress. Empower Youth and Families - Encourage skill-building, problem-solving, and self-direction. Ensure Compliance - Follow all agency, legal, and contractual requirements, including timely documentation and reporting. Build Relationships - Maintain open communication and positive connections with youth, families, and team members. Mandated Reporting - Carry out duties as a mandated reporter in alignment with laws and organizational policies. Professional Development - Attend meetings, training, and supervision to continue learning and improving skills. Be a Team Player - Collaborate with team members to ensure coordinated, high-quality services. What We're Looking For: Bachelor's degree in social work or a related field (Required) Master's degree in social work or related field (Highly Preferred) Valid Wisconsin Peer Specialist Certification, or ability to obtain certification within 12 months of hire At least one (1) year of experience providing community-based support Strong cultural competency and interpersonal skills Bilingual (Spanish and English), spoken and written (Preferred) Excellent verbal, written, and documentation skills Strong critical thinking and organizational abilities; able to manage multiple priorities Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) Ability to work flexible hours, including evenings and weekends, as program needs dictate Must successfully complete and pass all background checks, including an annual influenza vaccination Transportation, valid Wisconsin driver's license, state minimum auto insurance, and must meet La Causa, Inc. driving standards Skills & Competencies: Strong cultural competency and interpersonal relationship skills. Excellent written and verbal communication abilities across diverse audiences. Critical thinking and problem-solving skills with sound judgment. Highly organized with the ability to manage multiple priorities. Proficient in Microsoft Office Suite. Reliable transportation, valid Wisconsin driver's license, state minimum auto insurance, and ability to meet La Causa, Inc. driving standards. Must successfully complete and pass all required background checks, including an annual influenza vaccination. Flexible schedule availability, including evenings and weekends as needed Work Environment: Work takes place in both community and office settings (local travel required) Flexible hours may include evenings or weekends Regularly required to drive, stand, sit, reach, stoop, bend, and walk Frequent talking, hearing, and seeing required, finger dexterity necessary Infrequent lifting (such as files) may occur Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions About La Causa, Inc.: La Causa, Inc., founded in 1972, is one of Wisconsin's largest bilingual, multicultural agencies. Our mission is to provide children, youth and families with quality, comprehensive services to nurture healthy family life and enhance community stability. We have several divisions that provide vital services to the community including Crisis Nursery & Respite Center, Early Education & Care Center, La Causa Charter School, Social Services: Adult Services and Youth Services, and Administration. At the heart of our mission is the dedicated staff that welcomes all into Familia La Causa and serves the children and families of Milwaukee. You can learn more about La Causa at ***************************** Join Our Team-Apply Today! Be part of something bigger. Join Familia La Causa and help us empower youth and families as a Certified Peer Specialist CORE/CCS-Youth Apply now and take the next step in your career!

A community service organization in New York seeks a Family Advocate who will support family engagement and provide advocacy within the Family Enrichment Center. This part-time role requires a bachelor's degree or extensive experience in community programs, along with bi-lingual skills in Mandarin and/or Cantonese. The ideal candidate will coordinate events, manage participant relationships, and foster connections to community resources. Flexible hours are necessary, including evenings and weekends. #J-18808-Ljbffr

La Causa Social Services is dedicated to supporting youth and young adults with complex mental health, developmental, and behavioral needs as well as their families, and is seeking an engaging, upbeat, and supportive Parent Peer Specialist to join our Youth Comprehensive Community Services Team. Why Join La Causa, Inc.? Meaningful work supporting individuals and families in crisis. Collaboration with a network of professionals in crisis response. Professional development and training opportunities. Potential for career advancement within the organization. Competitive benefits and paid leave including a day off for your birthday! **$5,000.00 Hiring Incentive** (for this specific role) Your Role: As a Parent Peer Specialist, you will provide personalized support to parents and caregivers navigating services for children with complex mental health, developmental, and behavioral needs. Drawing from your own lived experience, you will empower families, advocate for their voices, and help them overcome barriers to accessing care. What You'll Do: Provide Personalized Support - Offer one-on-one support to parents and caregivers at home and in the community, helping them engage with services and achieve their family's goals. Reengage Disconnected Families - Reach out to parents who have disengaged or face barriers to participation. Understand their perspectives and work to reconnect them with needed services. Empower Parents and Caregivers - Help parents build skills in self-care, crisis management, and navigating systems of care. Provide mentorship and education to support youth and their families with ongoing needs centered around complex mental health, developmental, and behavioral needs. Advocate for Families - Ensure parents' voices are heard in meetings with youth child and family teams, schools, legal systems, and community partners. Collaborate with Care Teams - Work closely with care coordinators to ensure that the goals and needs of parents, as outlined in the care plan, are met. Share Insight and Expertise - Offer valuable input to the care team by sharing your understanding of the challenges parents face when raising children with complex needs. Ensure Compliance - Follow all legal, organizational, and contractual policies, including audits, licensing requirements, and program evaluations. Promote Communication and Cooperation - Build and maintain positive relationships with families, care teams, and community stakeholders. Fulfill Mandated Reporting Duties - Comply with all mandated reporting requirements related to child safety and welfare. Engage in Ongoing Learning - Attend meetings, training, and professional development activities as needed. Support the Team - Take on additional tasks as assigned to contribute to the success of the program. What we are looking for: Social Work or related field (Required). Master's degree from an accredited school in Social Work or related field (Highly preferred). Wisconsin Certification as a Peer Specialist and/or Parent Peer Specialist. Lived experience of parenting a child with mental health and/or developmental disabilities. Proven ability to work with and support children, young adults, and families. Bilingual (Spanish and English), spoken and written. (Highly preferred). Positive and People-Oriented - Friendly, approachable, and a good listener with an upbeat attitude and a collaborative spirit. Excellent organizational, and multitasking skills. Strong verbal, written, and interpersonal communication skills with the ability to work effectively in a team environment. Proficiency in Microsoft Office Suite. Reliable transportation, a valid Wisconsin driver's license, state-minimum auto insurance, and the ability to meet La Causa, Inc. driving standards. Must successfully pass all required criminal background checks. Day-to-Day setting: Work in both office and field settings (travel required) Flexible work hours including evenings or weekends, based on program needs. Regularly required to drive, stand, sit, reach, stoop, bend, and walk. Employee is frequently required to see, talk, or hear. Finger dexterity is also required. Infrequent lifting, including files, will be encountered. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions Connect with our Internal Recruiter: ****************** About La Causa, Inc.: La Causa, Inc., founded in 1972, is one of Wisconsin's largest bilingual, multicultural agencies. Our mission is to provide children, youth and families with quality, comprehensive services to nurture healthy family life and enhance community stability. We have several divisions that provide vital services to the community including Crisis Nursery & Respite Center, Early Education & Care Center, La Causa Charter School, Social Services: Adult Services and Youth Services, and Administration. At the heart of our mission is the dedicated staff that welcomes all into Familia La Causa and serves the children and families of Milwaukee. You can learn more about La Causa at *****************************

*** 100% on-site in Bellefonte, PA to start. LOCAL to Centre County PA Candidates Only - No Relocation Allowed. Candidate is responsible for travel cost to report on-site. All remote work muse be completed in the United States. *** **Candidate must work EST Business Hours. ** Our direct client has an opening for a Technical Support Specialist position # 764156. This position is for 6+ months, with option of extension, and will be worked 100% on-site in Bellefonte, PA. - Local to Centre County PA Candidates only. (must work EST business hours). If you are interested, please submit the following: YOUR CURRENT RESUME YOUR HOURLY RATE Below is the job description - Resumes due ASAP - Description: The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support. Onsite work will be located at the agency's Centre County Regional Office: 595 E. Rolling Ridge Dr. Bellefonte Pa. 16823 The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include: ·Provide Tier 1 and Tier 2 helpdesk support. Support will include hands-on, telephone, and remote support for local and field staff. ·Configure and install personal computers, laptops, and tablets. ·Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware. ·Monitors and respond to user created ticket via the agency helpdesk system. ·Provide basic hardware and software training to users related to desktop use and accessing network resources. ·Work towards departmental and project deadlines. ·Document and present recommendations for issue/risk remediation to team leads and managers. ·Other duties as assigned. Requirements: Microsoft Windows 11 - 2+ years Microsoft Windows Server 2019 / 2022 - 1+ year Microsoft Active Directory - 1+ year Microsoft Office 365 - 1+ year Microsoft Endpoint Configuration Manager - 1+ year (desired) By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh. Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner. Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices. Troubleshooting hardware devices(keyboards/mouse) Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training. Additional Information All your information will be kept confidential according to EEO guidelines.

The Underwriting Support Specialist I primarily performs review and entry of new business submissions, as well as provides assistance to the underwriting support services staff to promote timely renewal preparation and policy and endorsement issuance. Reviews, updates and distributes incoming bureau experience modification worksheets. RESPONSIBILITIES/TASKS: Reviews and enters new business submissions: Retrieves incoming submissions from UH Submissions email mailbox. Retrieves incoming Loss Control Analysis requests Checks reservation system for prior receipt of submission. Enters account information, including names, addresses, FEIN, agency and effective date. Enters classifications, payroll and experience mod to rate submission. Consults loss control maps for appropriate system entry of loss control zone. Reviews three-year evaluation of past loss experience noting source and trends, body part, length of service, age of EE, location/department and identifying large losses Completes analysis and files into the Duck system to assign to Loss Control Department Files submission correspondence on OnBase. Communicates completed submission and/or submission issues to underwriters. Handles endorsement transactions for LWMMI accounts per underwriter instructions Handles all new business issues and renewals for LWMMI account per underwriter instructions Reviews, updates and distributes bureau experience modification worksheets: Accesses bureau systems to retrieve worksheets. Compares worksheet experience mod date and factor with experience mod factor and dates in Diamond and updates if appropriate. Distributes mod worksheets to appropriate to support staff. Files experience mod worksheets and corresponding written communication on OnBase. Exports all Account Current Agency Bills and email direct to Agency contacts Assists in new business, renewal, endorsement and cancellation data entry and policy issuance as needed to provide support to the underwriting support services team. Assists in preparing meeting materials for monthly renewal meetings. Assists in other areas of processing as requested. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. EMPLOYMENT QUALIFICATIONS: EDUCATION: High school diploma or G.E.D required. Additional college and/or insurance related course study desirable. Combinations of relevant education, certifications, and experience may be considered in lieu of a degree. Continuous learning, as defined by the Company's learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged. EXPERIENCE: Two years office or clerical support experience in an insurance environment Experience or previous knowledge of worker's Clerical experience in the workers' compensation line of business preferred. Completed relevant educational studies may be considered in lieu of experience. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: Ability to learn insurance practices/procedures. Excellent verbal and written communication Ability to organize daily work responsibilities and meet deadlines. Basic knowledge with insurance systems such as policy, billing and/or claims systems. Accurate math and data entry skills. Effective problem solving and attention to detail skills. Ability to work effectively both independently and as a team is essential. Knowledge of computers and standard software programs such as Microsoft Windows including spreadsheet applications and Microsoft Word. Excellent customer service skills WORKING CONDITIONS: Work is performed in an office setting with no unusual hazards. The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description. PAY RANGE: “Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $33,900 and $64,200.” We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract. #LI-CH1 #CIG

About the Opportunity The Housing Support Specialist I is responsible for guiding youth on their path to independence through effective relationship building, coaching skill development, support with identifying and accessing resources and community supports, service coordination, and documentation of services provided. This position works with youth in transition from the of experience homelessness or are at imminent risk of homelessness. Core duties and responsibilities: Supporting, Supervising, and Counseling Youth Building relationships with youth to facilitate effective collaboration in developing the service plan and achieving progress towards obtaining permanent housing Providing supportive services for up to 7 residents Providing independent living skills coaching to a variety of marginalized populations, in order to prepare them for independent and stable housing Referring youth to community resources to build community connections Orienting youth to program Supporting youth through on call, 24/7 phone access; in person if needed. This includes serving after hours on a rotating basis in the DSS ILA Caseworker/Trainee role for crisis response only, which may involve crisis response for 17 year-olds and/or clients who are parenting their young children. Counseling youth in preparation for discharge Assessment of Needs; Planning and Coordinating Services

Key Account Support Specialist As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities will include directing client annual review process to customers. You will work closely with Key Account Managers (“KAMs”) to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning. In this role, you will also actively manage and develop strategic annual plans for clients. You're the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify all overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you're the expert for the client(s) products, brands, SKUs, pricing and promotional plans. You suggest strategic actions and guide client promo planning activities. Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Responsibilities Revenue Budget Achievement • Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives • Make recommendations for how clients can achieve financial targets Analysis and Presentations • Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats • Develop and conduct negotiations to maximize profitability and maintain positive relationships • Build sales presentations for key clients and make client recommendations for customer presentations Client Key Performance Indicators Achievement • Analyze performance metrics of assigned clients and make recommendations for improvement • Recommend ways to improve business margin for clients and recommend action plans • Strategize on how to maximize marketing spend to achieve client's financial goals. • Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departments Data Systems & Reporting • Drive cross-collaboration among all other internal teams • Analyze data reports to ensure financial performance meets forecasted targets • Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues Supervisory Responsibilities Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports Minimum Qualifications Education Level: (Required): Bachelor's Degree or equivalent experience 1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred. Required Knowledge, Skills and Abilities • Strong presentation skills • Excellent interpersonal and organizational skills • Working knowledge of syndicated data • Proficiency in Microsoft Excel • Intermediate or advanced computer skills • Strong written communication and verbal communication skills • Conflict management skills • Demonstrated ability to provide cross-functional leadership • Well-organized, detail-oriented, and able to handle a fast-paced work environment • Flexible and adaptable, able to change and alter according to changes in projects or business environment • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines Environmental & Physical Requirements Office / Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the abilty to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs. Additional Information Regarding Job Duties and s Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

Key Account Support Specialist As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities will include directing client annual review process to customers. You will work closely with Key Account Managers (“KAMs”) to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning. In this role, you will also actively manage and develop strategic annual plans for clients. You're the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify all overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you're the expert for the client(s) products, brands, SKUs, pricing and promotional plans. You suggest strategic actions and guide client promo planning activities. Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Responsibilities Revenue Budget Achievement • Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives • Make recommendations for how clients can achieve financial targets Analysis and Presentations • Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats • Develop and conduct negotiations to maximize profitability and maintain positive relationships • Build sales presentations for key clients and make client recommendations for customer presentations Client Key Performance Indicators Achievement • Analyze performance metrics of assigned clients and make recommendations for improvement • Recommend ways to improve business margin for clients and recommend action plans • Strategize on how to maximize marketing spend to achieve client's financial goals. • Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departments Data Systems & Reporting • Drive cross-collaboration among all other internal teams • Analyze data reports to ensure financial performance meets forecasted targets • Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues Supervisory Responsibilities Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports Minimum Qualifications Education Level: (Required): Bachelor's Degree or equivalent experience 1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred. Required Knowledge, Skills and Abilities • Strong presentation skills • Excellent interpersonal and organizational skills • Working knowledge of syndicated data • Proficiency in Microsoft Excel • Intermediate or advanced computer skills • Strong written communication and verbal communication skills • Conflict management skills • Demonstrated ability to provide cross-functional leadership • Well-organized, detail-oriented, and able to handle a fast-paced work environment • Flexible and adaptable, able to change and alter according to changes in projects or business environment • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines Environmental & Physical Requirements Office / Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the abilty to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs. Additional Information Regarding Job Duties and s Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

The Peer Support Specialist provides compassionate, hands-on support to families and individuals applying for or receiving Temporary Assistance for Needy Families (TANF) and related public benefits through the Monroe County Department of Social Services (MCDSS) provided by YWCA's Family-Centered Services Program (GROW²) Using their own lived experience with systems navigation, financial hardship, or family support programs, the Peer Support Specialist helps participants overcome emotional, logistical, and systemic barriers that prevent them from achieving financial stability and self-sufficiency. This role is central to the YWCA's Family-Centered Services Program, which connects participants to resources, builds trust, and encourages compliance with Temporary Assistance requirements while promoting empowerment and independence. Essential Duties and Responsibilities Participant Engagement & Support Serve as a relatable, nonjudgmental source of guidance and encouragement for individuals and families referred through MCDSS. Build trusting, strengths-based relationships with participants through consistent communication and active listening. Provide peer-based emotional support, empowerment, and coping strategies to help participants manage stress and build confidence. Encourage participants to attend all required MCDSS appointments and complete documentation for Temporary Assistance eligibility. Conduct check-ins (in-person, phone, or virtual) to ensure ongoing engagement and progress toward goals. Resource Navigation & Advocacy Help families identify and connect with community resources including housing, food, childcare, employment, and education opportunities. Support participants in overcoming practical barriers such as transportation, technology, or childcare that may prevent participation in required activities. Accompany participants to appointments as needed to provide advocacy and emotional support. Collaborate closely with Application and Outreach Specialists to ensure comprehensive and coordinated support. Program Compliance & Data Tracking Maintain detailed case notes documenting participant interactions, progress, and outcomes in accordance with program standards. Track engagement for a minimum of six months per participant, ensuring consistent follow-up and case continuity. Assist with data reporting requirements for MCDSS and YWCA to demonstrate program impact and participant outcomes. Collaboration & Training Work in partnership with YWCA and MCDSS staff to align support efforts and share updates on participant progress. Participate in staff meetings, training, and supervision focused on trauma-informed practices, cultural competency, and motivational interviewing. Maintain confidentiality and professionalism in all interactions with participants and partners. Qualifications Education and Experience: High school diploma or equivalent required; associate's degree in human services, Social Work, or related field preferred. At least one year of experience providing peer support, mentorship, or case management assistance preferred. Lived experience with social service systems (e.g., TANF, SNAP, housing, employment programs) strongly preferred. Certification as a Peer Specialist or Family Peer Advocate is a plus but not required (training provided upon hire). Knowledge, Skills, and Abilities: Strong interpersonal skills and the ability to connect with individuals from diverse backgrounds. Knowledge of community resources and an understanding of barriers faced by low-income families. Ability to provide empathetic, trauma-informed, and culturally responsive support. Excellent communication, problem-solving, and organizational skills. Comfortable with basic computer use, data entry, and documentation tools. Bilingual (English/Spanish) preferred but not required. Physical and Work Environment Requirements Work performed in community settings, including MCDSS offices, participant homes, and YWCA sites. Must have reliable transportation and a valid NYS driver's license. Occasional evening or weekend hours required based on participant needs.

Job Description The Student Engagement Specialist will support students in the Utica City School District by providing the facilitation and coordination of individualized wraparound services. Promotes the philosophy and mission of the agency by performing the following duties. Duties and Responsibilities: Assist in the identification, enrollment and monitoring of students in need of services. Provide Tier 2 Interventions and supports to identified students. Monitors, analyzes, and collaborates with teachers, therapists, other mental health staff and students in developing, implementing and monitoring individual student academic and behavioral progress and goals for identified students. Works to coordinate and monitor ICAN Services for identified UCSD students in need. Assists in the design, coordination, and implementation of groups with identified students. Serve as a liaison between families of identified youth and school officials to better engage them in their child's educational process.| Collaborate with other ICAN programs and services that might benefit UCSD students. Assist in the design, implementation, oversight and delivery of various truancy initiatives to ensure students remain engaged in their educational process. Directs students to use positive behaviors for success in the classroom and with diverse teaching styles. Support various UCSD initiatives by working to recruit and retain students in those programs. Adheres to best practices in professional ethics and boundaries. Evaluates crisis situations and escalated behaviors and provide appropriate interventions and support. Additional duties may be assigned, on an as-needed basis. Education/Experience: Associates Degree in Education, Special Education, Psychology, Social Work, or related field and four years relevant experience or Bachelor's Degree in Education, Special Education, Psychology, Social Work, or related field required. At least two years relevant experience in traditional and non-traditional youth service setting required. Additional professional development in specialty areas helpful. Ability to adjust to student, staff, and program needs. Experience working with students with severe emotional and behavioral problems required. A valid NYS Driver's License is preferred; reliable transportation is required.

The Student Engagement Specialist will support students in the Utica City School District by providing the facilitation and coordination of individualized wraparound services. Promotes the philosophy and mission of the agency by performing the following duties. Duties and Responsibilities: Assist in the identification, enrollment and monitoring of students in need of services. Provide Tier 2 Interventions and supports to identified students. Monitors, analyzes, and collaborates with teachers, therapists, other mental health staff and students in developing, implementing and monitoring individual student academic and behavioral progress and goals for identified students. Works to coordinate and monitor ICAN Services for identified UCSD students in need. Assists in the design, coordination, and implementation of groups with identified students. Serve as a liaison between families of identified youth and school officials to better engage them in their child's educational process.| Collaborate with other ICAN programs and services that might benefit UCSD students. Assist in the design, implementation, oversight and delivery of various truancy initiatives to ensure students remain engaged in their educational process. Directs students to use positive behaviors for success in the classroom and with diverse teaching styles. Support various UCSD initiatives by working to recruit and retain students in those programs. Adheres to best practices in professional ethics and boundaries. Evaluates crisis situations and escalated behaviors and provide appropriate interventions and support. Additional duties may be assigned, on an as-needed basis. Education/Experience: Associates Degree in Education, Special Education, Psychology, Social Work, or related field and four years relevant experience or Bachelor's Degree in Education, Special Education, Psychology, Social Work, or related field required. At least two years relevant experience in traditional and non-traditional youth service setting required. Additional professional development in specialty areas helpful. Ability to adjust to student, staff, and program needs. Experience working with students with severe emotional and behavioral problems required. A valid NYS Driver's License is preferred; reliable transportation is required.

The Support Services Specialist is responsible for providing guidance and assistance for clients and volunteers of Harlem United's Drop-In Program shower services in the Integrated Harm Reduction department. They will oversee the flow of people through the shower area, engage with shower guests, and report on the daily operations to the Program Director, Support Services. The Support Services Specialist works closely with staff of the department to ensure clients are engaged through the lens of harm reduction and with a trauma-informed approach. Currently, this position operates out of our Drop-In Center in Harlem, as well as providing shower services at a community partner location in Ridgewood, Queens one day per week. Locations in the future may adjust with program changes. Essential Job Functions The following duties are mandatory requirements of the job: Operations Set up shower area and welcome area at the beginning of service and break down at the end of the day. Ensure cleanliness of shower area and other areas used by the program prior to program start, throughout the day, and at the close of service delivery. Ensure shower stalls are prepared and sanitized before each shower guest. Maintain and track inventory of essential service items, such as cleaning products and equipment. Client Engagement and Reporting Work with drop-in staff to ensure clients are signed in according to distribute toiletries and clothing items, etc. Explain procedures and expectations of shower program to clients, ensuring that they are following established guidelines and using shower area safely. Engage with clients receiving services, assisting them with referrals to additional services as needed. Work with other staff in following safety and de-escalation protocols in working with clients. Track shower services and client engagement using data tracking process created by Program Director, ensure documentation is up to date and accurate. Enter service delivery details into online client tracking systems and/or funder databases as required by program. Assist Program Director with overall program reporting to ensure compliance with funder and executive management requirements. Engagement with Peers and Volunteers Orient new volunteers, explain procedures, model appropriate interaction with guests. Oversee assigned peers and volunteers, providing support and direction to ensure that they are guided by program policies and procedures. Other Responsibilities The following duties are to be performed as assigned by the supervisor: Attend data driven and clinical supervision, as well as departmental, divisional and staff meetings. Participate in internal and external trainings as assigned by manager and clinical director, as well as required by Human Resources. Other duties as assigned. Education and Certification This position requires a high school diploma and two years' experience in services for individuals experiencing unstable housing or with people who use drugs. Candidate should be familiar with housing services, substance use services, and social services agencies within New York City. Valid New York State driver's license preferred. Special Skills and Knowledge Excellent interpersonal skills, including clear communication with clients and colleagues Effectiveness in prioritizing tasks, delegating them where appropriate Able to provide culturally competent services and demonstrate respect for the community to be served by our program, including people who use drugs, people experiencing unstable housing or homelessness, and LGBTQIA+ individuals Knowledge of and respect for the harm reduction model and its principals Bilingual English/Spanish a plus Must be able to lift up to 40 pounds Must be able to bend, scrub, mop, etc., for extended periods

Description The Support Services Specialist is responsible for providing guidance and assistance for clients and volunteers of Harlem United's Drop-In Program shower services in the Integrated Harm Reduction department. They will oversee the flow of people through the shower area, engage with shower guests, and report on the daily operations to the Program Director, Support Services. The Support Services Specialist works closely with staff of the department to ensure clients are engaged through the lens of harm reduction and with a trauma-informed approach. Currently, this position operates out of our Drop-In Center in Harlem, as well as providing shower services at a community partner location in Ridgewood, Queens one day per week. Locations in the future may adjust with program changes. Essential Job Functions The following duties are mandatory requirements of the job: Operations Set up shower area and welcome area at the beginning of service and break down at the end of the day. Ensure cleanliness of shower area and other areas used by the program prior to program start, throughout the day, and at the close of service delivery. Ensure shower stalls are prepared and sanitized before each shower guest. Maintain and track inventory of essential service items, such as cleaning products and equipment. Client Engagement and Reporting Work with drop-in staff to ensure clients are signed in according to distribute toiletries and clothing items, etc. Explain procedures and expectations of shower program to clients, ensuring that they are following established guidelines and using shower area safely. Engage with clients receiving services, assisting them with referrals to additional services as needed. Work with other staff in following safety and de-escalation protocols in working with clients. Track shower services and client engagement using data tracking process created by Program Director, ensure documentation is up to date and accurate. Enter service delivery details into online client tracking systems and/or funder databases as required by program. Assist Program Director with overall program reporting to ensure compliance with funder and executive management requirements. Engagement with Peers and Volunteers Orient new volunteers, explain procedures, model appropriate interaction with guests. Oversee assigned peers and volunteers, providing support and direction to ensure that they are guided by program policies and procedures. Other Responsibilities The following duties are to be performed as assigned by the supervisor: Attend data driven and clinical supervision, as well as departmental, divisional and staff meetings. Participate in internal and external trainings as assigned by manager and clinical director, as well as required by Human Resources. Other duties as assigned. Education and Certification This position requires a high school diploma and two years' experience in services for individuals experiencing unstable housing or with people who use drugs. Candidate should be familiar with housing services, substance use services, and social services agencies within New York City. Valid New York State driver's license preferred. Special Skills and Knowledge Excellent interpersonal skills, including clear communication with clients and colleagues Effectiveness in prioritizing tasks, delegating them where appropriate Able to provide culturally competent services and demonstrate respect for the community to be served by our program, including people who use drugs, people experiencing unstable housing or homelessness, and LGBTQIA+ individuals Knowledge of and respect for the harm reduction model and its principals Bilingual English/Spanish a plus Must be able to lift up to 40 pounds Must be able to bend, scrub, mop, etc., for extended periods

The Support Services Specialist is responsible for providing guidance and assistance for clients and volunteers of Harlem United's Drop-In Program shower services in the Integrated Harm Reduction department. They will oversee the flow of people through the shower area, engage with shower guests, and report on the daily operations to the Program Director, Support Services. The Support Services Specialist works closely with staff of the department to ensure clients are engaged through the lens of harm reduction and with a trauma-informed approach. Currently, this position operates out of our Drop-In Center in Harlem, as well as providing shower services at a community partner location in Ridgewood, Queens one day per week. Locations in the future may adjust with program changes. Essential Job Functions The following duties are mandatory requirements of the job: Operations Set up shower area and welcome area at the beginning of service and break down at the end of the day. Ensure cleanliness of shower area and other areas used by the program prior to program start, throughout the day, and at the close of service delivery. Ensure shower stalls are prepared and sanitized before each shower guest. Maintain and track inventory of essential service items, such as cleaning products and equipment. Client Engagement and Reporting Work with drop-in staff to ensure clients are signed in according to distribute toiletries and clothing items, etc. Explain procedures and expectations of shower program to clients, ensuring that they are following established guidelines and using shower area safely. Engage with clients receiving services, assisting them with referrals to additional services as needed. Work with other staff in following safety and de-escalation protocols in working with clients. Track shower services and client engagement using data tracking process created by Program Director, ensure documentation is up to date and accurate. Enter service delivery details into online client tracking systems and/or funder databases as required by program. Assist Program Director with overall program reporting to ensure compliance with funder and executive management requirements. Engagement with Peers and Volunteers Orient new volunteers, explain procedures, model appropriate interaction with guests. Oversee assigned peers and volunteers, providing support and direction to ensure that they are guided by program policies and procedures. Other Responsibilities The following duties are to be performed as assigned by the supervisor: Attend data driven and clinical supervision, as well as departmental, divisional and staff meetings. Participate in internal and external trainings as assigned by manager and clinical director, as well as required by Human Resources. Other duties as assigned. Education and Certification This position requires a high school diploma and two years' experience in services for individuals experiencing unstable housing or with people who use drugs. Candidate should be familiar with housing services, substance use services, and social services agencies within New York City. Valid New York State driver's license preferred. Special Skills and Knowledge Excellent interpersonal skills, including clear communication with clients and colleagues Effectiveness in prioritizing tasks, delegating them where appropriate Able to provide culturally competent services and demonstrate respect for the community to be served by our program, including people who use drugs, people experiencing unstable housing or homelessness, and LGBTQIA+ individuals Knowledge of and respect for the harm reduction model and its principals Bilingual English/Spanish a plus Must be able to lift up to 40 pounds Must be able to bend, scrub, mop, etc., for extended periods

Reports to: Program Director General Purpose: The Employment Support Specialist working within a PROS program provides rehabilitation and vocational supports to the PROS Community. Vocational supports includes: vocational assessments, counseling, referrals, job search assistance or job development, and job coaching, individual and group counseling along with other direct services related to the treatment of individuals with serious and persistent mental illness in a person-centered, recovery-oriented environment. This will be carried out as indicated by NYS OMH Part 512 Regulations and Medicaid requirements. Responsibilities included but not limited to: Maintain caseload of up to 20 participants Administer and complete assessments, bi-weekly meetings, progress notes, and individualized treatment plans Administer vocational assessments for participants with employment an goal. Develop individualized vocational plans with participants, provide individual counseling and facilitate vocational groups as needed to help them reach their vocational goals Assist program participants with soft-skills development to support job retention. prepare for basic job expectations such as handling stress/anxiety. Assist program participants with resume creation and interview skills development Provide referrals to appropriate outside vocational/educational services such as ACCES-VR Provide assistance with job development and job search Provide job coaching as needed to assist with job retention Participate in team meetings to ensure coordination of vocational and other services Facilitate 6-8 groups a week Other duties as assigned Qualifications: BA in related field Prefer 2 years of vocational experience with a SPMI/MICA population Excellent organizational and communication skills, both written and verbal Excellent computer literacy skills Understanding of Evidence-Based Practices and experience with IPS, Person Centered Planning, and/or working with individuals with Mental Illness Bilingual/bicultural a plus

Responsible for recruitment efforts to advertise, attract and engage clients to El Barrio services. Provides initial job seeker engagement through intake and eligibility for job seekers interested in workforce services. Job Qualifications High School Diploma or equivalent required, advanced education or vocational training is a plus. Experience in a related field such as workforce development or social services is preferred. Minimum 1 year of relevant exposure to or experience with clients experiencing challenges in finding employment. Proficient in using electronic platforms (i.e. Microsoft Office Suite, internet research, database management, and virtual learning platforms). Requires travel to other facilities and meetings as needed. Reliable transportation is required, a valid driver's license and personal vehicle strongly preferred. Availability to work outside of standard business hours, including evenings and weekends to accommodate program requirements and client needs, as well as participation on trainings and meetings. Bilingual proficiency in English and Spanish both oral and written is a plus. Essential Job Duties & Responsibilities Assists with identifying and implementing appropriate promotional and recruitment plans that effectively increase job seeker enrollment, in particular but not exclusive to specific target populations. Supports community and internal programs by promoting El Barrio through events, meetings, and recruitment. Builds and maintains relationships with potential clients and recruitment sources. Screens, interviews, completes intake process and verifies applicants' eligibility requirements for the corresponding program. Be thoroughly familiar with El Barrio programs, career profile and eligibility requirements to participate in recruitment fairs and present information sessions outlining opportunities, working conditions, training, and related workforce development topics that will attract and enroll potential job seekers into the program. Maintains relationships with contract partners to support and monitor referrals. Collects, updates and maintains data relevant to recruiting and intake. Provides data entry support across the Workforce program. Responsible for accurate reporting in various internal and external CRM systems Applies evaluations, tests or any general assessment to program applicants, as applicable. Calls and mails letters to potential job seekers for pre-engagement activities immediately upon a referral to ensure participants receive detailed expectations in order to process their enrollment timely. Core Competencies Customer Service: works with internal and external customers to understand needs in order to meet and balance expectations and outcomes; effectively manages 1:1 and group interactions with others, maintaining positive relationships while accomplishing objectives; demonstrates emotional intelligence with an ability to balance empathy forward response. Problem Solving: recognizes opportunities to act; accordingly, responds with action rather than waiting for direction; maintains a level-headed approaching demanding or urgent situations; able to seek out others (both internally and externally) and work cooperatively towards a common goal; actively builds internal and external networks. Organization & Time Management: Organizes work, effectively prioritizes, and sets short- or long-term goals and strategies to achieve them. Aligns communication, people, processes and resources to drive success. Flexibility: Adapts effectively to change by accepting changes in processes readily and with an optimistic perspective of the resulting benefits; readily accepts new technology as part of his/her job and uses it to continually improve efficiency or the quality of his/her work products. Diversity & Inclusion: Self-aware, attentive listener, people-oriented, cognizant of bias, cultural intelligence; demonstrating a respect for divergent viewpoints; an awareness of and sensitivity to the cultural diversity of the population served, thereby contributing to an environment that is equitable, inclusive, and cooperative. Learning Agility: willingness and desire to absorb new information readily and to put it into practice effectively; avoids giving up in situations; actively seeks out new information to enhance processes and best practices; ability to make fresh connections between different concepts. Seeks feedback to improve learning. About The Centers The Centers through healing, teaching, and inspiring helps individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive. Our Workforce Center impacts local communities through the linkage of underserved job seekers with local employers through our culturally competent job readiness training, case management, national third-party certifications, job placements and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness in both English and Spanish, we are able to provide essential skills to our job seekers and to help prepare them for success in today's workplace. Wellbeing and Benefits Providing quality benefits to our staff is important to us. Just as important is our staff's well-being. That's why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff. Choice of medical and dental plans Health Savings Account Flexible Spending Account for Health and Dependent Care Vision Support for continuing education and credential renewal Life Insurance Retirement Savings (401k) with a company contribution Mental Health Support Employee Assistance Program Calm Subscription Short- and Long-term Disability