Customer Service Representative - Wayne County Region
The Commercial & Savings Bank 3.7
The Commercial & Savings Bank job in Wooster, OH
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio.
This is a full-time floating position that is based in Wooster, Ohio but will rotate throughout our Wayne County Banking Centers. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: Provide exceptional service to our customers and prospects, complete transactions, grow customer portfolios and strengthen community relations with the Banking Center.
Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Serve our customers in a professional and caring manner:
Adhere to CSB Customer Service & Retail Ready! Standards
Follow CSB's professional standards of dress and conduct.
Build rapport with customers by asking quality questions to help meet their needs
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Project a positive image of CSB:
Promote CSB by participating in community activities
Represent CSB through professional and courteous conduct.
Execute service & sales initiatives to support growth in customer portfolios:
Utilize relationship banking principles during customer interaction
Understand and have the ability to explain the features and benefits of all banking products and services
Recommend products and services that fit the needs of the customer
Operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive workspace:
Complete customer transactions as outlined in the Retail Services Handbook while adhering to bank-wide policies and procedures
Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures
Balance cash drawer at end of every banking day
Assist customers in accessing safe deposit boxes
Provide customer referrals to bank personnel as appropriate
Scan proof work to Deposit Operations throughout each day
Perform end of day duties as needed, such as utilities and cash advance item reconciliation
Count and balance cash in automated teller machines (ATM)
Balance and complete regular maintenance on coin machine
Assist Banking Center Manager in opening and closing the Banking Center
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Education: A high school diploma or general education degree (GED) is required.
Summary of Employee Benefits:
Competitive base wage
Incentive compensation and profit sharing
Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
Paid time off for vacation, illness, bereavement, and jury duty
401(k) with an employer match and on-site advisers
Employee Assistant Program (EAP) with free access to mental health resources
Comprehensive wellness program with financial incentives to promote a healthy lifestyle
Training and professional development opportunities to help you reach your long-term goals
Paid holidays available immediately upon hire
Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$29k-35k yearly est. Auto-Apply 20d ago
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Customer Service Representative - Charm Banking Center
The Commercial & Savings Bank 3.7
The Commercial & Savings Bank job in Ohio
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio. This full-time position is located on-site at our Charm Banking Center, in Charm, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: Provide exceptional service to our customers and prospects, complete transactions, grow customer portfolios and strengthen community relations with the Banking Center.
Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Serve our customers in a professional and caring manner:
Adhere to CSB Customer Service & Retail Ready! Standards
Follow CSB's professional standards of dress and conduct.
Build rapport with customers by asking quality questions to help meet their needs
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Project a positive image of CSB:
Promote CSB by participating in community activities
Represent CSB through professional and courteous conduct.
Execute service & sales initiatives to support growth in customer portfolios:
Utilize relationship banking principles during customer interaction
Understand and have the ability to explain the features and benefits of all banking products and services
Recommend products and services that fit the needs of the customer
Operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive workspace:
Complete customer transactions as outlined in the Retail Services Handbook while adhering to bank-wide policies and procedures
Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures
Balance cash drawer at end of every banking day
Assist customers in accessing safe deposit boxes
Provide customer referrals to bank personnel as appropriate
Scan proof work to Deposit Operations throughout each day
Perform end of day duties as needed, such as utilities and cash advance item reconciliation
Count and balance cash in automated teller machines (ATM)
Balance and complete regular maintenance on coin machine
Assist Banking Center Manager in opening and closing the Banking Center
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Education: A high school diploma or general education degree (GED) is required.
Summary of Employee Benefits:
Competitive base wage
Incentive compensation and profit sharing
Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
Paid time off for vacation, illness, bereavement, and jury duty
401(k) with an employer match and on-site advisers
Employee Assistant Program (EAP) with free access to mental health resources
Comprehensive wellness program with financial incentives to promote a healthy lifestyle
Training and professional development opportunities to help you reach your long-term goals
Paid holidays available immediately upon hire
Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$29k-35k yearly est. Auto-Apply 20d ago
Wealth Operations Manager
The Commercial & Savings Bank 3.7
The Commercial & Savings Bank job in Millersburg, OH
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as an eight-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio.This is a full-time position that can be based in Millersburg, North Canton, or Wooster, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: The Wealth Operations Manager acts as a primary client contact for wealth operations, overseeing the daily management of customer accounts and ensuring accurate processing of financial transactions. This role is responsible for maintaining compliance with regulatory standards, managing the distribution of statements and reports, and optimizing operational processes. The manager also leads the team in providing a high level of service quality, efficiency, and client satisfaction. They will work closely with clients, auditors, vendors, and team members, ensuring effective wealth operations and supporting CSB's mission and values.
Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Client Relations: Serve as the primary contact for clients on wealth operations matters, addressing inquiries, and providing guidance on account-related issues.
• Transaction Oversight: Ensure accurate processing of cash and investment transactions in customer accounts, following established procedures and regulatory guidelines.
• Asset Management: Initiate and manage all asset movements, including new accounts, closures, mergers, acquisitions, and other corporate actions.
• Account Maintenance: Track outstanding items for new and existing accounts and ensure timely distribution of monthly account statements.
• Financial Reporting & Reconciliation: Prepare and distribute financial and tax information for customer accounts, invoice and collect fees, and conduct reconciliations to resolve discrepancies.
• Operational Analysis: Assess current operational processes and identify improvement opportunities to enhance efficiency and service quality.
• Technology Utilization: Use software tools to streamline operations, improve reporting, and enhance data management.
• Team Development: Provide training and support to team members on wealth operations, compliance, and best practices, promoting a knowledgeable and compliant workforce.
• Regulatory Compliance: Maintain up-to-date knowledge of laws and regulations, ensuring compliance with fiduciary standards and industry guidelines.
• Committee Involvement: Serve as Chair for the Trust Review Administrative Committee and prepare information for the Trust Committee.
• Audits and Exams: Support departmental audits and exams, preparing requested reports, addressing discrepancies, and ensuring compliance.
• Vendor Relations: Establish and maintain relationships with key vendors to support efficient wealth operations.
• Professional Development: Engage in relevant training opportunities to keep pace with industry changes, supporting personal and professional growth.
• Alignment with CSB Values: Demonstrate a commitment to CSB's vision, mission, and core values, embodying behaviors that support these foundational principles.
Education and/or Experience: A four-year degree in a business-related field is required. A minimum of five years of related work experience; or equivalent combination of education and experience.
Summary of Employee Benefits:
Competitive base wage
Incentive compensation and profit sharing
Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
Paid time off for vacation, illness, bereavement, and jury duty
401(k) with an employer match and on-site advisers
Employee Assistant Program (EAP) with free access to mental health resources
Comprehensive wellness program with financial incentives to promote a healthy lifestyle
Training and professional development opportunities to help you reach your long-term goals
Paid holidays available immediately upon hire
Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$58k-87k yearly est. Auto-Apply 20d ago
Chief Credit Officer
The Commercial & Savings Bank 3.7
The Commercial & Savings Bank job in Millersburg, OH
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio.This is a full-time position is based in Millersburg, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: Directs and coordinates activities of the department and personnel engaged in conducting credit analysis. Assists Loan Officers and Senior Management. Develops and analyzes credit information pertaining to all loan types.
Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assigns responsibilities for investigating and verifying financial status and reputation of prospective customers applying for credit, preparing documents to substantiate findings, and approves or rejects loan applications.
Design, implement, and regularly update the credit policies and procedures to align with regulatory requirements, industry standards, and risk appetite.
Develops credit information and implementation of policies, and procedures for use by lending officers or committees in making lending decisions on new, renewal and extension loans; prepares spreadsheet and financial information; prepares summary to present facts concerning credit worthiness.
Assures periodic reviews of all credit, loan and collateral files to ensure that information is current; updated analysis of borrowers' financial position; loan review memos.
Decisions loan requests for loan officers and banking center managers who do not have high enough loan authority.
Advises loan officers of any material changes in borrowers' financial status which may increase the credit risk to the Bank.
Maintain control over current accounts watching for developing problems and keeping loan officers informed.
Assists loan officers and others in establishing and maintaining the proper documents relating to the perfections of the Bank's lien position on loans secured by various collateral.
Serves as chairperson of the Officer Loan Committee.
Maintains watch list and assigns specific reviews for doubtful accounts.
Performs quarterly analysis of the allowance for credit losses.
Reviews monthly reports from Collection Department for accuracy.
Maintains an awareness and understanding of compliance issues and regulation.
Establishes credit limitations on customer accounts and handles special credit arrangements and deviations from standard terms of payment.
Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.
Monitor the performance and quality of the loan portfolio, analyze trends, and report findings to senior management and the board of directors. Regular reporting includes but is not limited to credit risk, portfolio performance, and policy adherence.
Lead, mentor, and develop Credit Administration staff, fostering a culture of accountability, continuous improvement, and professional growth.
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; minimum of 10 years of related work experience and/or training; or equivalent combination of education and experience.
Summary of Employee Benefits:
Competitive base wage
Incentive compensation and profit sharing
Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
Paid time off for vacation, illness, bereavement, and jury duty
401(k) with an employer match and on-site advisers
Employee Assistant Program (EAP) with free access to mental health resources
Comprehensive wellness program with financial incentives to promote a healthy lifestyle
Training and professional development opportunities to help you reach your long-term goals
Paid holidays available immediately upon hire
Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$89k-137k yearly est. Auto-Apply 20d ago
Personal Banker - North Canton Banking Center
The Commercial & Savings Bank 3.7
The Commercial & Savings Bank job in North Canton, OH
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as an eight-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio.This full-time position is located on-site at our North Canton Banking Center. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: This individual provides exceptional service to our customers and prospects, opens new accounts, processes loan activity, grows customer portfolios and strengthens community relations with the Banking Center. Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Serve our customers in a professional and caring manner
Adhere to CSB Customer Service & Retail Ready! Standards
Follow CSB professional standards of dress and conduct
Build rapport with customers by asking quality questions to help meet their needs
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Project a positive image of CSB
Promote CSB by participating in community activities
Represent CSB through professional and courteous conduct
Execute service & sales initiatives to support growth in customer portfolios
Utilize relationship banking principles during customer interaction
Understand and have the ability to explain the features and benefits of all banking products and services
Engage customers and prospects to gain an understanding of their individual banking needs and provide those services as determined
Establish new deposit accounts according to Retail Services Handbook guidelines
Guide and educate customers in setting up and maintaining all electronic banking services including online, mobile, and text banking
Track new and closed accounts monthly and report findings to Banking Center Manager
Review the deposit account tickler and correct outstanding items
Process account maintenance as requested by customers following established procedures as outlined in the Retail Services Handbook
Complete new account customer engagement reviews and phone calls
Develop relationships with CSB business partners including lenders, cash management, trust & brokerage officers
Contact customers, businesses, and community and civic organizations to promote goodwill and generate new business
In the absence of a CSR or Lead CSR, operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive work space
Complete customer transactions as outlined in the Retail Services Handbook while adhering to Bank-wide Policies and Procedures
Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures
Balance cash drawer at end of every banking day
Assist customers in accessing safe deposit boxes
Provide customer referrals to bank personnel as appropriate
Scan proof work to Deposit Operations throughout each day
Perform end of day duties as needed, such as utilities and cash advance item reconciliation
Assist Banking Center Manager in the achievement of banking center goals
Support Banking Center Manager in developing growth strategies
Analyze monthly deposit account results and work with staff to achieve banking center goals
Assist with the planning and execution of regularly scheduled staff meetings
Assist in opening and closing the Banking Center
Decision NSF accounts during an absence of the Banking Center Manager
Process lending activity within the banking center
Accept applications
Examine, process and decision loans within specified limits
Education and/or Experience: High school diploma or general education degree (GED); or one or more years related experience and/or training; or equivalent combination of education and experience.
Summary of Employee Benefits:
Competitive base wage
Incentive compensation and profit sharing
Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
Paid time off for vacation, illness, bereavement, and jury duty
401(k) with an employer match and on-site advisers
Employee Assistant Program (EAP) with free access to mental health resources
Comprehensive wellness program with financial incentives to promote a healthy lifestyle
Training and professional development opportunities to help you reach your long-term goals
Paid holidays available immediately upon hire
Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$32k-40k yearly est. Auto-Apply 20d ago
Quality Control & HMDA Administrator - Operations Center
The Commercial & Savings Bank (CSB Bank 3.7
The Commercial & Savings Bank (CSB Bank job in Millersburg, OH
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio.
This is a full-time, on-site position at our Operations Center, located in Millersburg, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: Responsible for the input, accuracy, and timely review/collection of HMDA (Home Mortgage Disclosure Act) data for all applicable HMDA reportable loans. Assists in the management of the HMDA related system requirements of each processing system. May prepare all loans for booking. And may perform quality control reviews for all lending products.
Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned.
HMDA
* Maintains a vast and working knowledge of HMDA rules and regulations.
* Stays up to date on all HMDA regulation changes and reporting requirements.
* Ensures timely and accurate input of all HMDA data for all required systems.
* Reviews the HMDA software system for accurate data on a per loan basis - develops, maintains, and utilizes quality control programs to verify data.
* Supports the HMDA review process prior to the annual HMDA data submission.
Booking
* Prepares all mortgage loans for booking and may assist in the booking of other lending products. Reviews final documents for accuracy and completeness.
* Maintains the mortgage booking spreadsheet and assures all mortgage loans are booked within policy guidelines.
* Handles disbursements for mortgage loans.
* May aid in the formation and documentation of written procedures.
Quality Control
Performs quality control reviews for mortgage, HELOC and installment loans.
* Performs quality control reviews for denied/withdrawn loan requests.
* Will promote a culture of compliance by:
* Learning new regulations
* Implementing process and procedure aimed at creating a higher level of compliance accuracy.
Education: Four-year degree in related discipline; four or more years related experience and/or training; or equivalent combination of education and experience.
Summary of Employee Benefits:
* Competitive base wage
* Incentive compensation and profit sharing
* Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
* Paid time off for vacation, illness, bereavement, and jury duty
* 401(k) with an employer match and on-site advisers
* Employee Assistant Program (EAP) with free access to mental health resources
* Comprehensive wellness program with financial incentives to promote a healthy lifestyle
* Training and professional development opportunities to help you reach your long-term goals
* Paid holidays available immediately upon hire
* Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$32k-48k yearly est. 11d ago
Compliance Officer
The Commercial & Savings Bank 3.7
The Commercial & Savings Bank job in Millersburg, OH
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as an eight-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio.This full-time position is located on-site at our Operations Center, in Millersburg, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below. Summary: Oversees adherence of establishment's policies and procedures to federal and state laws and regulations. Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prepare and update, as necessary, Bank regulatory policies and procedures addressing each regulation to ensure compliance with laws and regulations.
Stays informed of changes to federal and state banking laws and regulations affecting the management, operations, and product offerings of the Bank. Coordinates the implementation of changes required.
Maintain a proficient knowledge of banking regulations.
Act as compliance liaison with Bank legal counsel regarding regulatory compliance and contract issues.
Coordinates, supervises, and supports compliance management program, including compliance training, distribution of information, and monitors Bank records for compliance.
Review loan files and report the levels of compliance to the loan policy and to the law by portfolio and by officer.
Review procedures and Bank disclosures of all products to ensure compliance with laws and regulations.
Approve advertisements and marketing materials after review to all applicable regulations.
Present quarterly compliance summaries to the Board of Directors.
Assist collection department as needed.
Serve as Community Reinvestment Act (CRA) Officer and Financial Privacy Officer.
Liaison with regulatory examiners.
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Education: A high school diploma or General Education Degree (GED) is required. A four-year degree in a related field is preferred. A minimum of one year of related work experience; or equivalent combination of education and experience.
Summary of Employee Benefits:
Competitive base wage
Incentive compensation and profit sharing
Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
Paid time off for vacation, illness, bereavement, and jury duty
401(k) with an employer match and on-site advisers
Employee Assistant Program (EAP) with free access to mental health resources
Comprehensive wellness program with financial incentives to promote a healthy lifestyle
Training and professional development opportunities to help you reach your long-term goals
Paid holidays available immediately upon hire
Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$50k-66k yearly est. Auto-Apply 20d ago
Banking Center Manager - Sugarcreek
The Commercial & Savings Bank 3.7
The Commercial & Savings Bank job in Sugarcreek, OH
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio.T his is a full-time, on-site position at our Sugarcreek Banking Center. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below. Summary: This individual provides exceptional service to our customers and prospects, opens new accounts, processes loan activity, grows customer portfolios and strengthens community relations with the Banking Center. Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To serve our customers in a professional and caring manner.
Adhere to CSB Customer Service & Retail Ready! Standards
Follow CSB professional standards of dress and conduct
Build rapport with customers by asking quality questions to help meet their needs.
Responsible for management of staff including:
Provides mentoring, encouragement, and support to help develop each staff member to their full potential.
Conducts regularly scheduled staff meetings and one-on-one meetings.
Oversee banking center personnel which includes scheduling and approving days off.
Conducts performance evaluations.
Distributes disciplinary action as needed.
Responsible for operations of the banking center including:
Encourages and complies with CSB's policies and procedures and ensure banking center is operationally sound.
Operates banking center within CSB established guidelines for customer service standards and retail ready standards.
Monitors account overdrafts for the banking center. Approves or returns NSF items according to policy.
Assists banking center personnel in resolving difficult transactions and/or sensitive customer relation problems.
Conducts monthly audits of CSR drawers, ATM, and the banking center vault and reports findings to the Security Officer.
Complete customer transactions and establishing new deposit accounts as outlined in the Retail Services Handbook.
Responsible for sales revenue and growth including:
Establishes and executes calling program designed to meet or exceed agreed upon growth goals.
Contacts customers, businesses, community, and civic organizations to promote goodwill and generate new business.
Works with existing customers to expand relationships and grow business.
Encourages and coaches staff to participate in meeting Service and Scorecard goals.
Provide customer referrals to bank personnel as appropriate. Work closely and collaboratively with CSB business partners including Consumer and Commercial Lenders, Cash Management, and Wealth Management.
Project a positive image of CSB within the community through involvement in local organizations.
Responsible for all consumer, non-mortgage lending activities.
Examines, evaluates, and processes consumer loan applications; approves or rejects loans within specified limits, and/or conducts loan closing.
Oversees the overall process and procedure surrounding indirect lending activities and maintains relationships with the indirect dealer(s).
Maintains billing files and floor plan audits for commercial customers with floor plan loans.
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Education and/or Experience: A high school diploma or General Education Degree (GED) is required. A four-year, business-related degree is preferred. A minimum of four years of experience in retail banking is required.
Summary of Employee Benefits:
Competitive base wage
Incentive compensation and profit sharing
Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
Paid time off for vacation, illness, bereavement, and jury duty
401(k) with an employer match and on-site advisers
Employee Assistant Program (EAP) with free access to mental health resources
Comprehensive wellness program with financial incentives to promote a healthy lifestyle
Training and professional development opportunities to help you reach your long-term goals
Paid holidays available immediately upon hire
Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$46k-75k yearly est. Auto-Apply 20d ago
Loan Documentation Specialist
The Commercial & Savings Bank 3.7
The Commercial & Savings Bank job in Millersburg, OH
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio.T his is a full-time, on-site position at our Operations Center, located in Millersburg, Ohio or at a Banking Center, once successfully trained. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: Documentation and compiling of loan closing packages and to perform a variety of administrative, secretarial, and clerical duties.
Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Loan Documentation and Processing
Create loan documents for mortgage, consumer, or commercial requests
Prepare denial documents for commercial loan applications
Produce supporting documents such as modification agreements, change in terms agreements, and checks
Maintain a working knowledge of regulatory requirements surrounding loan documentation.
Prepare accurate disclosures as required.
File Review and Quality Control
Read, interpret, and apply information from loan applications and documents
Verify loan files and supporting documentation for completeness and accuracy
Review of loan documents for quality and regulatory compliance
Establish or assist in maintaining accurate loan files
Administrative and Technical Support
Disburse construction loan lien waivers, checks, or line of credit advances
Handle confidential departmental records
Serve as administrator or backup for loan-related software or third-party programs as assigned
Assist with departmental projects and initiatives
Contribute to creating and updating written policies and procedures
Communication and Organizational Alignment
Communicate clearly and effectively, both verbally and in writing
Demonstrate commitment to CSB's vision, mission, and core values
Education: A high school diploma or General Education Degree (GED) is required. A minimum of one year of related work experience; or equivalent combination of education and experience.
Summary of Employee Benefits:
Competitive base wage
Incentive compensation and profit sharing
Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
Paid time off for vacation, illness, bereavement, and jury duty
401(k) with an employer match and on-site advisers
Employee Assistant Program (EAP) with free access to mental health resources
Comprehensive wellness program with financial incentives to promote a healthy lifestyle
Training and professional development opportunities to help you reach your long-term goals
Paid holidays available immediately upon hire
Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$34k-40k yearly est. Auto-Apply 20d ago
Quality Control & HMDA Administrator - Operations Center
The Commercial & Savings Bank 3.7
The Commercial & Savings Bank job in Millersburg, OH
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio.T his is a full-time, on-site position at our Operations Center, located in Millersburg, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: Responsible for the input, accuracy, and timely review/collection of HMDA (Home Mortgage Disclosure Act) data for all applicable HMDA reportable loans. Assists in the management of the HMDA related system requirements of each processing system. May prepare all loans for booking. And may perform quality control reviews for all lending products.
Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned.
HMDA
Maintains a vast and working knowledge of HMDA rules and regulations.
Stays up to date on all HMDA regulation changes and reporting requirements.
Ensures timely and accurate input of all HMDA data for all required systems.
Reviews the HMDA software system for accurate data on a per loan basis - develops, maintains, and utilizes quality control programs to verify data.
Supports the HMDA review process prior to the annual HMDA data submission.
Booking
Prepares all mortgage loans for booking and may assist in the booking of other lending products. Reviews final documents for accuracy and completeness.
Maintains the mortgage booking spreadsheet and assures all mortgage loans are booked within policy guidelines.
Handles disbursements for mortgage loans.
May aid in the formation and documentation of written procedures.
Quality Control
Performs quality control reviews for mortgage, HELOC and installment loans.
Performs quality control reviews for denied/withdrawn loan requests.
Will promote a culture of compliance by:
Learning new regulations
Implementing process and procedure aimed at creating a higher level of compliance accuracy.
Education: Four-year degree in related discipline; four or more years related experience and/or training; or equivalent combination of education and experience.
Summary of Employee Benefits:
Competitive base wage
Incentive compensation and profit sharing
Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
Paid time off for vacation, illness, bereavement, and jury duty
401(k) with an employer match and on-site advisers
Employee Assistant Program (EAP) with free access to mental health resources
Comprehensive wellness program with financial incentives to promote a healthy lifestyle
Training and professional development opportunities to help you reach your long-term goals
Paid holidays available immediately upon hire
Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$32k-48k yearly est. Auto-Apply 20d ago
Customer Service Center Representative - Operations Center
The Commercial & Savings Bank (CSB Bank 3.7
The Commercial & Savings Bank (CSB Bank job in Millersburg, OH
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as an eight-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio.
This full-time position is located on-site at our Operations Center, in Millersburg, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: We expect all CSB employees to serve our customers and fellow bank employees in a professional and caring manner. Through our Customer Service Center (CSC), which will focus on customer phone inquiries, a professional rapport will be established while providing exceptional customer service at all times. Additional emphasis will be placed on identifying customer needs and cross-selling of products and services offered by all areas of the bank.
Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* To serve our customers in a professional and caring manner.
* Adhere to CSB Customer Service & Retail Ready! Standards
* Follow CSB professional standards of dress and conduct
* Build rapport with customers by asking quality questions to help meet their needs.
* Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
* Respond to customer inquiries & provide all relevant information to customer regarding account information, for both deposits and loans.
* Service customers in a professional, efficient and expedient manner.
* Perform duties regarding service support. This includes items such as, but is not limited to, transfers between accounts, balance inquiries, account problems, check reorders, stop payments, Online Banking ID/PIN Unlock and Resets, Live Chat, ATM and Wire questions, etc.
* Resolve difficult transactions and/or sensitive customer relations.
* Must be thoroughly knowledgeable with all products, services, and lines of business offered by CSB. Keeps abreast on the most recent offerings by CSB, including features and benefits.
* Must have excellent working relationship with all departments of the Bank.
* Demonstrate the ability to identify customer needs by listening to the customer and probing or inquiring to learn more before answering questions.
* Research issues which arise from customer questions when an immediate answer is unable to be given.
* Must be able to follow-thru and get back to customer in a timely manner.
* Follow up with customer by e-mail or phone call to see if questions or concerns have been taken care of in a timely manner, especially when questions or concerns had to be forwarded to another CSB department.
* No customer shall go longer than 24 hours without at least an update to the situation.
* Must be able to decipher customer inquiries and prioritize the importance of the call(s). Certain customer situations will demand a priority over others.
* Ensure customer privacy and positively identify each customer calling, doing so in a way that the customer appreciates the protection of their private information.
* Must be able to work independently and make the necessary decisions to take care of the customer.
* Daily and backup responsibilities for Bank Operations
* Will also assist the Bank Operations Manager with special projects.
* Create reference material for CSC staff members.
* Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Education: A high school diploma or general education degree (GED) is required.
Summary of Employee Benefits:
* Competitive base wage
* Incentive compensation and profit sharing
* Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
* Paid time off for vacation, illness, bereavement, and jury duty
* 401(k) with an employer match and on-site advisers
* Employee Assistant Program (EAP) with free access to mental health resources
* Comprehensive wellness program with financial incentives to promote a healthy lifestyle
* Training and professional development opportunities to help you reach your long-term goals
* Paid holidays available immediately upon hire
* Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$30k-34k yearly est. 60d+ ago
Quality Control & HMDA Administrator - Operations Center
The Commercial & Savings Bank 3.7
The Commercial & Savings Bank job in Millersburg, OH
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio.
This is a full-time, on-site position at our Operations Center, located in Millersburg, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: Responsible for the input, accuracy, and timely review/collection of HMDA (Home Mortgage Disclosure Act) data for all applicable HMDA reportable loans. Assists in the management of the HMDA related system requirements of each processing system. May prepare all loans for booking. And may perform quality control reviews for all lending products.
Essential Functions:
Essential duties and responsibilities include the following; however, other duties may be assigned.
HMDA
Maintains a vast and working knowledge of HMDA rules and regulations.
Stays up to date on all HMDA regulation changes and reporting requirements.
Ensures timely and accurate input of all HMDA data for all required systems.
Reviews the HMDA software system for accurate data on a per loan basis - develops, maintains, and utilizes quality control programs to verify data.
Supports the HMDA review process prior to the annual HMDA data submission.
Booking
Prepares all mortgage loans for booking and may assist in the booking of other lending products. Reviews final documents for accuracy and completeness.
Maintains the mortgage booking spreadsheet and assures all mortgage loans are booked within policy guidelines.
Handles disbursements for mortgage loans.
May aid in the formation and documentation of written procedures.
Quality Control
Performs quality control reviews for mortgage, HELOC and installment loans.
Performs quality control reviews for denied/withdrawn loan requests.
Will promote a culture of compliance by:
Learning new regulations
Implementing process and procedure aimed at creating a higher level of compliance accuracy.
Education: Four-year degree in related discipline; four or more years related experience and/or training; or equivalent combination of education and experience.
Summary of Employee Benefits:
Competitive base wage
Incentive compensation and profit sharing
Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
Paid time off for vacation, illness, bereavement, and jury duty
401(k) with an employer match and on-site advisers
Employee Assistant Program (EAP) with free access to mental health resources
Comprehensive wellness program with financial incentives to promote a healthy lifestyle
Training and professional development opportunities to help you reach your long-term goals
Paid holidays available immediately upon hire
Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$32k-48k yearly est. Auto-Apply 60d+ ago
Customer Service Representative II - Orrville Banking Center
The Commercial & Savings Bank 3.7
The Commercial & Savings Bank job in Orrville, OH
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio. This full-time position is located on-site at our Orrville Banking Center, in Orrville, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: Provide exceptional service to our customers and prospects, complete transactions, grow customer portfolios and strengthen community relations with the banking center.
Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned.
Serve our customers in a professional and caring manner:
Adhere to CSB Customer Service & Retail Ready! Standards
Follow CSB's professional standards of dress and conduct.
Build rapport with customers by asking quality questions to help meet their needs
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Project a positive image of CSB:
Promote CSB by participating in community activities
Represent CSB through professional and courteous conduct.
Execute service & sales initiatives to support growth in customer portfolios:
Utilize relationship banking principles during customer interaction
Understand and have the ability to explain the features and benefits of all banking products and services
Recommend products and services that fit the needs of the customer
Engage customers and prospects to gain an understanding of their individual banking needs and provide those services as determined
Establish new deposit accounts according to Retail Services Handbook guidelines
Track new and closed accounts monthly and report findings to Banking Center Manager
Guide and educate customers in setting up and maintaining all electronic banking services including online, mobile, and text banking
Review the Doc Tracking System and correct outstanding items
Process account maintenance as requested by customers following established procedures as outlined in the Retail Services Handbook
Complete new account customer engagement reviews and phone calls
Develop relationships with CSB business partners including lenders, cash management, trust & brokerage officers
Contact customers, businesses, and community and civic organizations to promote goodwill and generate new business
Operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive workspace:
Complete customer transactions as outlined in the Retail Services Handbook while adhering to Bank-wide Policies and Procedures
Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures
Balance cash drawer at end of every banking day
Assist customers in accessing safe deposit boxes
Provide customer referrals to bank personnel as appropriate
Scan proof work to Deposit Operations throughout each day
Perform end of day duties as needed, such as utilities and cash advance item reconciliation
Manage Banking Center cash vault as needed:
Maintain proper supply of cash in vault
Prepare cash counts and audits as needed by Bank-wide Policies and Procedures
Maintain supply of official checks and money orders
Count and balance cash in automated teller machines (ATM)
Balance and complete regular maintenance on coin machine
Assist Banking Center Manager in opening and closing the Banking Center
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Education: A high school diploma or general education degree (GED) is required. Demonstrated proficiency with the essential functions of a CSR I.
Summary of Employee Benefits:
Competitive base wage
Incentive compensation and profit sharing
Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
Paid time off for vacation, illness, bereavement, and jury duty
401(k) with an employer match and on-site advisers
Employee Assistant Program (EAP) with free access to mental health resources
Comprehensive wellness program with financial incentives to promote a healthy lifestyle
Training and professional development opportunities to help you reach your long-term goals
Paid holidays available immediately upon hire
Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$29k-35k yearly est. Auto-Apply 20d ago
Customer Service Center Representative - Operations Center
The Commercial & Savings Bank 3.7
The Commercial & Savings Bank job in Millersburg, OH
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as an eight-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio.
This full-time position is located on-site at our Operations Center, in Millersburg, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: We expect all CSB employees to serve our customers and fellow bank employees in a professional and caring manner. Through our Customer Service Center (CSC), which will focus on customer phone inquiries, a professional rapport will be established while providing exceptional customer service at all times. Additional emphasis will be placed on identifying customer needs and cross-selling of products and services offered by all areas of the bank.
Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To serve our customers in a professional and caring manner.
Adhere to CSB Customer Service & Retail Ready! Standards
Follow CSB professional standards of dress and conduct
Build rapport with customers by asking quality questions to help meet their needs.
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Respond to customer inquiries & provide all relevant information to customer regarding account information, for both deposits and loans.
Service customers in a professional, efficient and expedient manner.
Perform duties regarding service support. This includes items such as, but is not limited to, transfers between accounts, balance inquiries, account problems, check reorders, stop payments, Online Banking ID/PIN Unlock and Resets, Live Chat, ATM and Wire questions, etc.
Resolve difficult transactions and/or sensitive customer relations.
Must be thoroughly knowledgeable with all products, services, and lines of business offered by CSB. Keeps abreast on the most recent offerings by CSB, including features and benefits.
Must have excellent working relationship with all departments of the Bank.
Demonstrate the ability to identify customer needs by listening to the customer and probing or inquiring to learn more before answering questions.
Research issues which arise from customer questions when an immediate answer is unable to be given.
Must be able to follow-thru and get back to customer in a timely manner.
Follow up with customer by e-mail or phone call to see if questions or concerns have been taken care of in a timely manner, especially when questions or concerns had to be forwarded to another CSB department.
No customer shall go longer than 24 hours without at least an update to the situation.
Must be able to decipher customer inquiries and prioritize the importance of the call(s). Certain customer situations will demand a priority over others.
Ensure customer privacy and positively identify each customer calling, doing so in a way that the customer appreciates the protection of their private information.
Must be able to work independently and make the necessary decisions to take care of the customer.
Daily and backup responsibilities for Bank Operations
Will also assist the Bank Operations Manager with special projects.
Create reference material for CSC staff members.
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Education: A high school diploma or general education degree (GED) is required.
Summary of Employee Benefits:
Competitive base wage
Incentive compensation and profit sharing
Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
Paid time off for vacation, illness, bereavement, and jury duty
401(k) with an employer match and on-site advisers
Employee Assistant Program (EAP) with free access to mental health resources
Comprehensive wellness program with financial incentives to promote a healthy lifestyle
Training and professional development opportunities to help you reach your long-term goals
Paid holidays available immediately upon hire
Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$30k-34k yearly est. Auto-Apply 20d ago
Customer Service Representative - Charm Banking Center
The Commercial & Savings Bank 3.7
The Commercial & Savings Bank job in Ohio
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio.
This full-time position is located on-site at our Charm Banking Center, in Charm, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: Provide exceptional service to our customers and prospects, complete transactions, grow customer portfolios and strengthen community relations with the Banking Center.
Essential Functions:
Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Serve our customers in a professional and caring manner:
Adhere to CSB Customer Service & Retail Ready! Standards
Follow CSB's professional standards of dress and conduct.
Build rapport with customers by asking quality questions to help meet their needs
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Project a positive image of CSB:
Promote CSB by participating in community activities
Represent CSB through professional and courteous conduct.
Execute service & sales initiatives to support growth in customer portfolios:
Utilize relationship banking principles during customer interaction
Understand and have the ability to explain the features and benefits of all banking products and services
Recommend products and services that fit the needs of the customer
Operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive workspace:
Complete customer transactions as outlined in the Retail Services Handbook while adhering to bank-wide policies and procedures
Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures
Balance cash drawer at end of every banking day
Assist customers in accessing safe deposit boxes
Provide customer referrals to bank personnel as appropriate
Scan proof work to Deposit Operations throughout each day
Perform end of day duties as needed, such as utilities and cash advance item reconciliation
Count and balance cash in automated teller machines (ATM)
Balance and complete regular maintenance on coin machine
Assist Banking Center Manager in opening and closing the Banking Center
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Education: A high school diploma or general education degree (GED) is required.
Summary of Employee Benefits:
Competitive base wage
Incentive compensation and profit sharing
Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
Paid time off for vacation, illness, bereavement, and jury duty
401(k) with an employer match and on-site advisers
Employee Assistant Program (EAP) with free access to mental health resources
Comprehensive wellness program with financial incentives to promote a healthy lifestyle
Training and professional development opportunities to help you reach your long-term goals
Paid holidays available immediately upon hire
Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$29k-35k yearly est. Auto-Apply 60d+ ago
Customer Service Center Representative - Operations Center
The Commercial & Savings Bank 3.7
The Commercial & Savings Bank job in Millersburg, OH
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as an eight-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio.
This full-time position is located on-site at our Operations Center, in Millersburg, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: We expect all CSB employees to serve our customers and fellow bank employees in a professional and caring manner. Through our Customer Service Center (CSC), which will focus on customer phone inquiries, a professional rapport will be established while providing exceptional customer service at all times. Additional emphasis will be placed on identifying customer needs and cross-selling of products and services offered by all areas of the bank.
Essential Functions:
Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To serve our customers in a professional and caring manner.
Adhere to CSB Customer Service & Retail Ready! Standards
Follow CSB professional standards of dress and conduct
Build rapport with customers by asking quality questions to help meet their needs.
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Respond to customer inquiries & provide all relevant information to customer regarding account information, for both deposits and loans.
Service customers in a professional, efficient and expedient manner.
Perform duties regarding service support. This includes items such as, but is not limited to, transfers between accounts, balance inquiries, account problems, check reorders, stop payments, Online Banking ID/PIN Unlock and Resets, Live Chat, ATM and Wire questions, etc.
Resolve difficult transactions and/or sensitive customer relations.
Must be thoroughly knowledgeable with all products, services, and lines of business offered by CSB. Keeps abreast on the most recent offerings by CSB, including features and benefits.
Must have excellent working relationship with all departments of the Bank.
Demonstrate the ability to identify customer needs by listening to the customer and probing or inquiring to learn more before answering questions.
Research issues which arise from customer questions when an immediate answer is unable to be given.
Must be able to follow-thru and get back to customer in a timely manner.
Follow up with customer by e-mail or phone call to see if questions or concerns have been taken care of in a timely manner, especially when questions or concerns had to be forwarded to another CSB department.
No customer shall go longer than 24 hours without at least an update to the situation.
Must be able to decipher customer inquiries and prioritize the importance of the call(s). Certain customer situations will demand a priority over others.
Ensure customer privacy and positively identify each customer calling, doing so in a way that the customer appreciates the protection of their private information.
Must be able to work independently and make the necessary decisions to take care of the customer.
Daily and backup responsibilities for Bank Operations
Will also assist the Bank Operations Manager with special projects.
Create reference material for CSC staff members.
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Education: A high school diploma or general education degree (GED) is required.
Summary of Employee Benefits:
Competitive base wage
Incentive compensation and profit sharing
Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
Paid time off for vacation, illness, bereavement, and jury duty
401(k) with an employer match and on-site advisers
Employee Assistant Program (EAP) with free access to mental health resources
Comprehensive wellness program with financial incentives to promote a healthy lifestyle
Training and professional development opportunities to help you reach your long-term goals
Paid holidays available immediately upon hire
Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$30k-34k yearly est. Auto-Apply 60d+ ago
Customer Service Representative - Charm Banking Center
The Commercial & Savings Bank (CSB Bank 3.7
The Commercial & Savings Bank (CSB Bank job in Ohio
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio.
This full-time position is located on-site at our Charm Banking Center, in Charm, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: Provide exceptional service to our customers and prospects, complete transactions, grow customer portfolios and strengthen community relations with the Banking Center.
Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Serve our customers in a professional and caring manner:
* Adhere to CSB Customer Service & Retail Ready! Standards
* Follow CSB's professional standards of dress and conduct.
* Build rapport with customers by asking quality questions to help meet their needs
* Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
* Project a positive image of CSB:
* Promote CSB by participating in community activities
* Represent CSB through professional and courteous conduct.
* Execute service & sales initiatives to support growth in customer portfolios:
* Utilize relationship banking principles during customer interaction
* Understand and have the ability to explain the features and benefits of all banking products and services
* Recommend products and services that fit the needs of the customer
* Operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive workspace:
* Complete customer transactions as outlined in the Retail Services Handbook while adhering to bank-wide policies and procedures
* Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures
* Balance cash drawer at end of every banking day
* Assist customers in accessing safe deposit boxes
* Provide customer referrals to bank personnel as appropriate
* Scan proof work to Deposit Operations throughout each day
* Perform end of day duties as needed, such as utilities and cash advance item reconciliation
* Count and balance cash in automated teller machines (ATM)
* Balance and complete regular maintenance on coin machine
* Assist Banking Center Manager in opening and closing the Banking Center
* Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Education: A high school diploma or general education degree (GED) is required.
Summary of Employee Benefits:
* Competitive base wage
* Incentive compensation and profit sharing
* Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
* Paid time off for vacation, illness, bereavement, and jury duty
* 401(k) with an employer match and on-site advisers
* Employee Assistant Program (EAP) with free access to mental health resources
* Comprehensive wellness program with financial incentives to promote a healthy lifestyle
* Training and professional development opportunities to help you reach your long-term goals
* Paid holidays available immediately upon hire
* Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$29k-35k yearly est. 13d ago
Customer Service Representative - Walnut Creek Banking Center
The Commercial & Savings Bank 3.7
The Commercial & Savings Bank job in Walnut Creek, OH
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as an eight-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio.This full-time position is located on-site at our Walnut Creek Banking Center, in Walnut Creek, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below. Summary: Provide exceptional service to our customers and prospects, complete transactions, grow customer portfolios and strengthen community relations with the Banking Center. Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Serve our customers in a professional and caring manner:
Adhere to CSB Customer Service & Retail Ready! Standards
Follow CSB's professional standards of dress and conduct.
Build rapport with customers by asking quality questions to help meet their needs
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Project a positive image of CSB:
Promote CSB by participating in community activities
Represent CSB through professional and courteous conduct.
Execute service & sales initiatives to support growth in customer portfolios:
Utilize relationship banking principles during customer interaction
Understand and have the ability to explain the features and benefits of all banking products and services
Recommend products and services that fit the needs of the customer
Operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive workspace:
Complete customer transactions as outlined in the Retail Services Handbook while adhering to bank-wide policies and procedures
Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures
Balance cash drawer at end of every banking day
Assist customers in accessing safe deposit boxes
Provide customer referrals to bank personnel as appropriate
Scan proof work to Deposit Operations throughout each day
Perform end of day duties as needed, such as utilities and cash advance item reconciliation
Count and balance cash in automated teller machines (ATM)
Balance and complete regular maintenance on coin machine
Assist Banking Center Manager in opening and closing the Banking Center
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Education: A high school diploma or general education degree (GED) is required.
Summary of Employee Benefits:
Competitive base wage
Incentive compensation and profit sharing
Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
Paid time off for vacation, illness, bereavement, and jury duty
401(k) with an employer match and on-site advisers
Employee Assistant Program (EAP) with free access to mental health resources
Comprehensive wellness program with financial incentives to promote a healthy lifestyle
Training and professional development opportunities to help you reach your long-term goals
Paid holidays available immediately upon hire
Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$29k-35k yearly est. Auto-Apply 20d ago
Customer Service Representative - Sugarcreek Banking Center
The Commercial & Savings Bank 3.7
The Commercial & Savings Bank job in Sugarcreek, OH
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio. This full-time position is located on-site at our Sugarcreek Banking Center, in Sugarcreek, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: Provide exceptional service to our customers and prospects, complete transactions, grow customer portfolios and strengthen community relations with the Banking Center.
Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Serve our customers in a professional and caring manner:
Adhere to CSB Customer Service & Retail Ready! Standards
Follow CSB's professional standards of dress and conduct.
Build rapport with customers by asking quality questions to help meet their needs
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Project a positive image of CSB:
Promote CSB by participating in community activities
Represent CSB through professional and courteous conduct.
Execute service & sales initiatives to support growth in customer portfolios:
Utilize relationship banking principles during customer interaction
Understand and have the ability to explain the features and benefits of all banking products and services
Recommend products and services that fit the needs of the customer
Operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive workspace:
Complete customer transactions as outlined in the Retail Services Handbook while adhering to bank-wide policies and procedures
Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures
Balance cash drawer at end of every banking day
Assist customers in accessing safe deposit boxes
Provide customer referrals to bank personnel as appropriate
Scan proof work to Deposit Operations throughout each day
Perform end of day duties as needed, such as utilities and cash advance item reconciliation
Count and balance cash in automated teller machines (ATM)
Balance and complete regular maintenance on coin machine
Assist Banking Center Manager in opening and closing the Banking Center
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Education: A high school diploma or general education degree (GED) is required.
Summary of Employee Benefits:
Competitive base wage
Incentive compensation and profit sharing
Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
Paid time off for vacation, illness, bereavement, and jury duty
401(k) with an employer match and on-site advisers
Employee Assistant Program (EAP) with free access to mental health resources
Comprehensive wellness program with financial incentives to promote a healthy lifestyle
Training and professional development opportunities to help you reach your long-term goals
Paid holidays available immediately upon hire
Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$29k-35k yearly est. Auto-Apply 20d ago
Customer Service Representative - Berlin Banking Center
The Commercial & Savings Bank 3.7
The Commercial & Savings Bank job in Berlin, OH
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio. This full-time position is located on-site at our Berlin Banking Center, in Berlin, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: Provide exceptional service to our customers and prospects, complete transactions, grow customer portfolios and strengthen community relations with the Banking Center.
Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Serve our customers in a professional and caring manner:
Adhere to CSB Customer Service & Retail Ready! Standards
Follow CSB's professional standards of dress and conduct.
Build rapport with customers by asking quality questions to help meet their needs
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Project a positive image of CSB:
Promote CSB by participating in community activities
Represent CSB through professional and courteous conduct.
Execute service & sales initiatives to support growth in customer portfolios:
Utilize relationship banking principles during customer interaction
Understand and have the ability to explain the features and benefits of all banking products and services
Recommend products and services that fit the needs of the customer
Operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive workspace:
Complete customer transactions as outlined in the Retail Services Handbook while adhering to bank-wide policies and procedures
Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures
Balance cash drawer at end of every banking day
Assist customers in accessing safe deposit boxes
Provide customer referrals to bank personnel as appropriate
Scan proof work to Deposit Operations throughout each day
Perform end of day duties as needed, such as utilities and cash advance item reconciliation
Count and balance cash in automated teller machines (ATM)
Balance and complete regular maintenance on coin machine
Assist Banking Center Manager in opening and closing the Banking Center
Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Education: A high school diploma or general education degree (GED) is required.
Summary of Employee Benefits:
Competitive base wage
Incentive compensation and profit sharing
Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
Paid time off for vacation, illness, bereavement, and jury duty
401(k) with an employer match and on-site advisers
Employee Assistant Program (EAP) with free access to mental health resources
Comprehensive wellness program with financial incentives to promote a healthy lifestyle
Training and professional development opportunities to help you reach your long-term goals
Paid holidays available immediately upon hire
Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
$29k-35k yearly est. Auto-Apply 20d ago
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