The Community Builders jobs in Boston, MA

(TCB) Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive. Position Summary The Commercial Real Estate Lease Administrator provides critical support for the management and performance of TCB s commercial real estate portfolio. Reporting to the Director of Commercial Real Estate, this role is responsible for financial reporting, database management, lease administration, and tenant coordination to ensure smooth operations and adherence to lease terms. The ideal candidate brings experience in retail or commercial real estate, including lease analysis, understanding of the lease transaction processes, and financial evaluation. This position plays a key role in optimizing portfolio performance while advancing TCB s mission-driven approach. Key Responsibilities Prepare and manage monthly, quarterly, and annual reports on portfolio performance and key metrics, including tracking lease expirations, vacancy reports, certificate of insurance renewals, processing monthly general ledger statements, arrears reporting and tenant communication, and abstracting commercial leases. Maintain, update, and troubleshoot the Yardi Voyager database and related tools (Power BI/CRM) in partnership with the BIS team, ensuring data accuracy and integrity. Abstract, interpret, and enforce leases, monitoring critical dates, compliance, and tenant obligations. Manage arrears and collections, tracking delinquencies and coordinating with internal teams to resolve issues. Support tenant coordination during lease-up, build-out, and ongoing occupancy. Collaborate with accounting vendor set up and invoice coding. Assist with ad hoc analysis, budgeting, and forecasting to support strategic decision-making. Qualifications & Experience 3 5+ years of experience in commercial real estate analysis, property management, asset management, or a related field. Bachelor s degree in Finance, Real Estate, Business, or a related field required. Strong understanding of lease administration, financial reporting, and commercial property operations. Proficiency in Yardi Voyager or similar real estate database platforms strongly preferred. Detail-oriented with excellent analytical, organizational, written, and verbal communication skills. Ability to thrive in a mission-driven, collaborative, and fast-paced environment. Self-starter comfortable working independently while managing multiple priorities. Preferred: Active salesperson license and/or relevant commercial real estate certifications (e.g., CCIM, ARGUS, BOMI). Benefits Medical, dental, and vision insurance 12 Paid Holidays & tenure-based PTO accruals Employer contributions to Health Savings Accounts Company paid Life & Disability Insurance 403(b) retirement plan with company match Tax-advantage accounts: commuter/parking, medical & dependent care FSA Hospital & Critical Illness Insurance Confidential, 24/7 Employee Assistance Program The Community Builders is an equal opportunity employer.

Division: Retail Banking Department: Customer Support Center Reports to: Call Center Manager Status: Non-Exempt Grade: 6 Pay Range: $19.00 - $31.86 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Worcester - 386 Main Street Purpose/Objective: Provides superior customer service and demonstrates desire to help responding to calls from both internal and external customers. Serves as the customer service telephone liaison for Berkshire Bank. Responds to inquiries, performs research to resolve issues, educates customers, and promotes Berkshire Bank's products and services. Identifies and offers new opportunities and solutions to meet customer's needs. Key Accountabilities: Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. Performs PIN resets, Online Banking and e-Statement set up and check order requests. Compiles information from customer and files EFT complaints for reports of unauthorized electronic activity on accounts. Follows through with all customer issues and provides ongoing assistance as needed. Identifies customer needs and offers new opportunities to customers by cross selling or referring to appropriate business line to deepen customer relationships. Supports and participates in bank initiatives and sales campaigns. 45% Researches and resolves customer issues; manages difficult situations. Follows up on all resolutions to ensure customer satisfaction. Identifies and escalates difficult customer situations to the appropriate party. Prepares customer correspondence as needed. 20% Processes all applicable customer account documentation to ensure compliance with Bank policy. 10% Stays abreast of products and service offered, applicable laws and regulations, and policies and procedures. Continually advances level of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat, and various other customer service requests. 10% Provides back up Sr. Customer Support Specialist to help coach and mentor new team members as needed. 5% Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. 10% Education: High School diploma Experience: Minimum 1 year banking experience Experience working remotely or in a flexible environment. Skills & Knowledge: Proficient with MS Office products (Word & Excel) and the Internet Problem solving ability Excellent customer service skills Ability to work in team environment Ability to multi-task We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

(TCB) Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive. Position Description: Under the direction of the Community Manager, the Service Maintenance Manager (SMM) is responsible for all the physical operations of the community, particularly the preservation and maintenance of the asset, preparation of market ready homes and providing ongoing service to the residents. The SMM is a working maintenance manager position requiring to lead the maintenance team members and perform hands on work duties. A primary role of the SMM is to deliver leadership, mentoring and direction to enhance the skills of employees and foster a collaborative and positive work environment in accordance with TCB policies and provide a quality living environment for all residents. Located on Tremont Street in the heart of Boston's South End, the "Historic South End property" is a scattered site consisting of 29 historical buildings. Essential Functions: Provide direction, guidance, and supervision to all maintenance team members and vendors/contractors at the community Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner including scheduling vendor contracted services. Review completed work orders and unit turn for quality of work and repair trends to address. Provide training to maintenance team to ensure proper performance of their functions and consistency with company policies, procedures and safety standards Oversee cleaning, painting, interior/exterior decorating and maintenance, landscaping, snow-removal, replacement of light, plumbing, electrical work, roof repairs, appliance evaluation and other repairs. Manage preparation and make repairs for REAC/HQS inspections and audits. Participate in financial review with Community Manager on maintenance, utility and capital related expenditures to meet budgeted goals and enhance knowledge of operations. Complete budgeted capital improvements and manage vendors service contracts (HVAC, Pest, Snow, Landscaping, etc.) by developing scope of work, managing the competitive bid process, and monitoring completion of capital projects and vendor services. Manage maintenance shop and inventory to company standards and lead with a safety mindset including wearing appropriate PPE. Available for weekend work, on-call rotation and emergency service call duties. Physical Demands & Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to remain in a stationary position 50 percent of the time. Commutable radius to property Must be able to ascend/descend a ladder Frequently moves equipment weighing up to 50 pounds across sites. Constantly works in outdoor weather conditions. Knowledge, Skills and Abilities: Leadership skills and understanding of effective management of personal development and career paths for all employees desired Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required Excellent verbal and written communication skills required Knowledge of Federal Fair Housing Laws & Guidelines a plus Excellent Customer Service skills required Bilingual a plus Education & Experience: High School diploma or equivalent required. 5+ years of multi-family type operational management experience, preferably with a comparable role in multi-family experience Experience in training, budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills. One or more industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) required. Willingness to get any required certification(s) within 6 months of hiring to meet any specific site/area needs. Knowledge of all hand and power tools, cleaning supplies, and protective equipment. Benefits Medical, dental, and vision insurance 12 Paid Holidays & tenure-based PTO accruals Employer contributions to Health Savings Accounts Company paid Life & Disability Insurance 403(b) retirement plan with company match Tax-advantage accounts: commuter/parking, medical & dependent care FSA Hospital & Critical Illness Insurance Confidential, 24/7 Employee Assistance Program Pay Range: $32-35/hour The Community Builders is an equal opportunity employer.

, Inc. Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential. Position Description: The Resident Specialist will have responsibility for providing a superior level of customer service to the residents, guests and team members at the property site. This role is responsible for showing and leasing apartments, assisting in the moving process and providing administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks. She/he will adhere to the company s Mission Statement and ensure the site is in compliance with all regulatory requirements. Candidates with experience in Section 8 housing and LIHTC are preferred. Essential Functions: Answer or return all calls promptly and with the highest level of customer service. Schedule appointments and conduct in-person visits as needed. Listen to resident requests, concerns and comments, refer them as appropriate. Develop relationships with residents to understand their needs and aspirations and develop trust. Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service. Greet prospective tenants and show the property and its features in accordance with established procedures. Process applications for approval and follow up with applicants. Pre-qualify prospects in accordance with the company procedures and housing requirements Conduct service inspections with the Service Management team to ensure apts. are in move-in condition. Facilitate and attend community engagement activities with residents, as directed by the Community Manager. Manage rental payment process. Prepare recertification and lease renewals, and enter data into tracking system. Other Responsibilities: Contribute to cleanliness and curb appeal of the community on continuing basis. Conduct market surveys and shop competitive communities. General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages. Track and ensure timely delivery of resident notices. Coordinate and maintain records for staff office, phones, parking and office keys. Code and process invoices and research discrepancies as needed. Knowledge, Skills and Abilities: Excellent Customer Service, verbal and written communication (English language) skills Ability to type at least 35 wpm Demonstrated ability to learn and operate office systems including telephone, copier and computer systems. Proficiency with Microsoft Office including Word, Excel and MS Outlook Education & Experience: High school graduate or GED equivalent Customer service experience in Property/Hotel/Retail, Sales 1+ year Experience and proficiency of Microsoft Office Industry software such as Yardi a plus Benefits Medical, dental, and vision insurance 12 Paid Holidays & tenure-based PTO accruals Employer contributions to Health Savings Accounts Company paid Life & Disability Insurance 403(b) retirement plan with company match Tax-advantage accounts: commuter/parking, medical & dependent care FSA Hospital & Critical Illness Insurance Confidential, 24/7 Employee Assistance Program Pay Range $19-26/hour The Community Builders is an equal opportunity employer.

Division: Commercial Department: Mid Mkt/CRE/Business Banking Reports to: SVP, Commercial Team Leader - Mid Mkt/CRE/Business Banking Status: Exempt/Officer Grade: 11 Salary Range: $66,699 - $141,734 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Worcester, MA - 386 Main St Purpose/Objective: Provides support to Relationship Managers (RM) in underwriting as well as monitoring and servicing an existing portfolio of complex loans and borrowing relationships. Continuously evaluates operational and financial performance to maintain portfolio quality and risk rating accuracy. Interacts with customers as well as bank employees to address credit and deposit service related matters in a satisfactory manner. Assists Relationship Managers in all aspects of servicing customers both internally and externally. Key Accountabilities: Portfolio Size/Composition Assists multiple Relationship Manager(s) (RM) with the management of a defined portfolio of existing Middle Market (C&I) customers, and/or Commercial Real Estate (CRE) customers, and/or Business Banking customers with more complex financing needs. Customer borrowing needs of $500M or more and typically $2.5MM-$25MM+ Customers may require specialized knowledge/industry expertise (C&I/CRE/ABL/Healthcare), including a general understanding of borrowing base/formula-followed line of credits May be asked to manage Portfolio Underwriting/Monitoring/Maintenance Completion of underwriting for New Money Requests, Modifications and Annual Reviews for relationships in addition to, periodic file memos/covenant tests, waivers per policy under the direction of the RM as a deal team Takes minutes for deals underwritten that require approval at Management Loan Committee (MLC) Assists RM in the proactive management of the portfolio to ensure early detection of material changes in customer performance and risk rating changes. Ability to prepare Opportunity Memo's under the direction of the RM for new business requests that would be presented to senior lender and senior credit officer. Works with the team to manage all reporting requirements including ongoing tracking via Baker Hill to ensure timely receipt of all financial, collateral, borrowing base, insurance, letter of credit and documentation exception/post-closing information including scanning information into Image Centre Requests Appraisals/Environmental Reports under the direction of the RM Enters Line of Credit advance/pay down requests in SharePoint Ensures completion of CIP Form(s) including any other required Know Your Customer compliance due diligence Ensures satisfactory documentation or maintenance of all insurance requirements within loan documents Assists RM with the approval of all overdrafts as appropriate Ensures Credit File completeness in Image Centre including saving customer financials Performs monthly reviews of borrowing bases and supporting financial documentation including a loan conformity chart to ensure detection of any material changes in customer performance. Compiles and reviews documentation with RMs and updates SharePoint to ensure borrowing availabilities updated on core system. And saves all applicable information in Image Centre Involved in monitoring formula followed lines of credit and respective responsibilities for these types of Provides tracking and acts as liaison for the commercial team on Loan Review exceptions for financials and DLS related items Interfaces with other Banks for participation loans as lead or participant to provide or gather required financial reporting or other relevant information relative to the loan/relationship Credit/Analytical Skills Credit Trained or equivalent level of experience to perform underwriting responsibilities Ability to assess financial performance and risk including identifying ways to mitigate risk to the bank Solid working relationship with commercial lending group to ensure ongoing credit quality of portfolio and interfacing with Senior Credit Officer and Senior Lender for Annual Reviews, Modifications and New Money Requests under the direction of the RM Strong working knowledge of Loan policy and proven ability to adhere to sound risk management/pricing practices as well as to all internal and external credit/regulatory requirements Customer Service/Support Provides excellent customer service Assists RM with customer problem resolution and interfaces with the appropriate internal banking departments Assists RM in call preparation Accompanies RM on calls as appropriate Deal Structuring/Loan Closing Assists RM in loan structuring and term sheet preparation Assists RM in completing Profitability Model Assists RM in the review of loan documentation Assists RM with Loan Closings and post-closing follow up Internal Partner Relationships Interacts with internal partners under the direction of the RM Provides mentorship to Commercial Portfolio Manager I and IIs and Portfolio and Administrative Manager Product Knowledge Solid knowledge of Commercial Credit Products and Services Working with RM and internal partners to develop basic understanding of how to identify cross sell opportunities Networking/Community Involvement Networking at community events with the lending team and meeting Centers of Influence to develop a presence in the Community. Special Projects Assists with special projects as necessary and instructed by RM and/or Team Leader Conducts Archer Testing as appropriate Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Education: BS Degree in Business, Accounting or Finance Equivalent financial experience MBA a plus Experience: Minimum of 5+ years of Commercial Credit/Banking and/or related experience Skills & Knowledge: Excellent written and verbal communications skills Ability to present identified issues and recommended solutions to RM/Senior Management as appropriate Ability to multi-task and meet timeframes as directed by the RM/Senior Management Strong computer skills Ability to work as a member of team in a fast-paced environment We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

(TCB) Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive. About Community Life Community Life (CL) is The Community Builders (TCB)'s place-based model that uses healthy and stable housing as a platform for connecting our residents to services, community resources and opportunities so they can thrive. By creating programs and building strategic partnerships with residents and local stakeholders, CL helps create pathways to opportunities in early education, economic mobility, youth development, community engagement, voting registration, healthy living, and resident leadership. Position Description: Reporting to the Director of Community Life - New England, the Community Life Service Coordinator (SC) develops and coordinates support services for residents living at Merrick on the Square, Sever Square and the Lofts at LoomWorks. The SC will ensure resident and community success through close work with property management, building and sustaining relationships with local and regional partners, planning programs and other on-site opportunities for residents, and working one-on-one with residents to assist them in achieving their goals. TCB is a recipient of a grant awarded by the Massachusetts Community Health and Healthy Aging Funds (MACHHAF) focused on TCB s Worcester properties to expand permanent supportive housing and Community Life activities, resident leadership, physical and mental health, and youth enrichment. Community Life Service Coordinator role at TCB Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities. Develop strategic partnerships with local service providers; bring programs to the property and Conduct the Community Life Questionnaire Develop an annual Community Success Plan, a strategic work plan that includes strategies, activities and partners necessary to impact CL outcomes Work closely with Permanent Supportive Housing partners to coordinate services and resources for the residents who are also PSH clients and accurately track related activities. Work closely with corporate team to ensure all activities specific to the MACCHAF grant are implemented Conduct new welcome orientations for new residents Create consistent outreach and communication with residents, including monthly newsletters, flyers, telephone calls and door knocking Use of TCB's data collection and analysis systems, CL Connect and Power BI, to document services provided to residents and outcomes achieved Participation and coordination of resident support and resources around housing stabilization issues such as late rent payments, housekeeping and other lease compliance issues Participate in ongoing professional development, at least 12 hours per year that pertain to the CLSC position Recruit and lead volunteers and interns to assist at the properties Attend regular supervision meetings, and site team meetings Other duties and responsibilities as requested Here s what we re looking for Experience building and maintaining effective partnerships and working with social service providers and other organizations Demonstrated management ability and interest in motivating and energizing site staff and partners Demonstrated experience and expertise in using data and evaluations to inform practice and program design Experience engaging, communicating and collaborating with residents of diverse socioeconomic and cultural backgrounds, including in areas relating to housing stabilization and goal-setting Excellent organizational, communication (oral and written), and problem-solving skills Strong personal initiative, attention to detail, and ability to work independently Bachelor s degree, 2+ years of related experience Strong preference for a bilingual Spanish speaker Benefits Medical, dental, and vision insurance 12 Paid Holidays & tenure-based PTO accruals Employer contributions to Health Savings Accounts Company paid Life & Disability Insurance 403(b) retirement plan with company match Tax-advantage accounts: commuter/parking, medical & dependent care FSA Hospital & Critical Illness Insurance Confidential, 24/7 Employee Assistance Program The Community Builders is an equal opportunity employer.

About The Community Builders TCB Join a growing organization that is strengthening neighborhoods across the nation The Community Builders Inc TCB is one of Americas leading nonprofit real estate developers and owners Our mission is to build and sustain strong communities where all people can thrive Position Description Under the direction of the Service Maintenance Manager the Service Technician II is responsible for promptly responding to all service requests apartment turnover preparation and the preservation and maintenance of the property This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior exterior and the site grounds The Service Technician II is vital to the successful maintenance of the property through excellent customer service focus and a positive and productive relationship with other team members Responsibilities Diagnose and perform repairs for appliances carpentry hardware accessories masonry painting as well as basic electrical plumbing and HVACRespond and complete to all service requests and on call emergencies in a timely and professional manner as directed by the Community Manager or Service ManagerComplete or monitor vendor preventive maintenance task completion for building systems equipment and components Prepare and perform repairs to vacant apartments to be ready for new resident move ins Maintain grounds and common spaces through cleaning trash management landscaping and snow removal Prepare and make repairs for REACHQS inspections and audits Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPEAvailable for weekend work on call rotation and emergency service call duties Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech IKnowledge Skills and Abilities Ability to read write understand and communicate in English bilingual skills a plus Basic skills with computer and hand held devices Knowledge of Federal Fair Housing Laws & Guidelines a plus Knowledge of all hand and power tools cleaning supplies and Personal Protection Equipment PPEValid Drivers License and reliable transportation Strong attention to detail organizational time management and problem solving skills Superior customer service skills including the ability to manage difficult customers andor situations Physical Demands & Work Environment Occasionally ascendsdescends a ladder to service the lights and ceiling fans Frequently moves equipment weighing up to 50 pounds across sites Constantly works in outdoor weather conditions Education & Experience High School diploma or equivalent required Trade school or 3 years of progressive responsibility in property management or hospitality Minimum of 3 years of advanced hands on repair experience in two or more building trades REACHQS experience preferred Industry Trade certifications Degrees NAHMS CAMT OSHA HVAC ETC preferred Benefits Medical dental and vision insurance12 Paid Holidays & tenure based PTO accruals Employer contributions to Health Savings AccountsCompany paid Life & Disability Insurance403b retirement plan with company match Tax advantage accounts commuterparking medical & dependent care FSAHospital & Critical Illness InsuranceConfidential 247 Employee Assistance ProgramThe Community Builders is an equal opportunity employer

Division: Commercial Department: Commercial Products Reports to: SVP, Cash Management Team Leader Status: Exempt/Officer Grade: 10 Salary Range: $55,588 - $118,103 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Worcester, MA or Willimantic, CT Purpose/Objective: The AVP, CMO develops new business and sells cash management services and solutions to existing and new commercial, and small business customers to solidify existing relationships and obtain new ones. The CMO meets, consults, assesses needs and makes recommendation for effective sales strategies and services. The CMO will meet and present proposals to prospective and existing customers. CMMO is responsible for upselling cash management to existing clients and referring cash management clients to other business lines within the Bank. The CMO also assists in responding to RFP's. The AVP, CMO works closely with the commercial lending team to solidify existing relationships and obtaining new ones by reviewing activity and recommending appropriate products and services. The AVP, CMO is responsible for assisting Cash Management Team Lead with special projects as needed. Recommends effective strategies and identifies cross selling opportunities to customers. Key Accountabilities: Identifies and develops new business opportunities within assigned markets to grow the department and meet revenue objectives. Prepares and presents written cash management proposals to larger corporate customers and prospects. The CMO may present in person to boards or heads of companies. The CMMO cross sells to other business lines and works closely with commercial lending staff. 25% Supports and actively calls on new and existing business that the commercial lenders and branches identify and refer. In many cases, joint calls are arranged with the branch manager or commercial relationship managers. The CMO supports Commercial Loan, Small Business and Branch Officers in all phases of the cross-sale referral program. 25% The CMO provides superior service, support and customer resolution for municipal and cash management customers, including: preparing RFPs, agreement preparation and execution, (and other investment options) and relationship pricing. 20% Acts as SME for cash management products and services. Assist in educating peers, internal partners, and branch personnel regarding the value of cash management for their clients. Assist with special projects as needed. 10% Extensive travel may be required to meet with clients and/or to attend business line meetings. Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Education: BA degree preferred or equivalent work experience. Experience: 3+ years cash management sales experience 5+ years sales experience selling bank products with demonstrated results Skills & Knowledge: High level sales and public relations Excellent verbal/written communication skills Understanding of cash flow, fraud prevention and payments Strong computer skills Exceptional presentation and public speaking sales skills We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

About The Community Builders Inc TCB Join a growing organization that is strengthening neighborhoods across the nation The Community Builders Inc TCB is one of Americas leading nonprofit real estate developers and owners Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential Position Description Under the direction of the Regional Director of Property Management the Community Manager is responsible for all phases of community operations and on site team performance They must manage the companys objectives and property operating budget with the primary goals of increasing the cash flow balancing the budget maintaining the physical asset and providing a quality living environment with superior customer service for residents This role will establish and maintain a positive productive working relationship with the propertys team members ensuring their adherence to TCBs Mission Statement policies and procedures; and that the site is in compliance with regulatory requirements Essential Functions Additional Responsibilities Develop and manage operating budgets billing processes operating reports and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow up and reporting; leasing procedures and compliance with Affirmative Fair Housing Marketing Plan and other regulatory requirements; approve and submit employee time sheets; enact cost control measures as needed Oversee upkeep of the property curb appeal annual inspection of apartments market ready units safety and preventive maintenance preparation for local state or federal audits or inspections monitoring of work order system and incident documentation and reporting for risk management Provide outstanding customer service to residents ensure that all appropriate communications are distributed on a timely basis and follow up on service requests or complaints or issues involving violations of building rules or resident policies Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area in order to provide access and foster a sense of community and wellbeing Recruit train coach manage and motivate team members and provide evaluations and recommendations to HRCorporate Committees GroupAttend trainings seminars and conferences Available for emergencies on call duties resident functions and weekends as needed Knowledge Skills and Abilities Excellent budget and financial management skills Knowledge of all regulatory programs polices and Federal Housing Laws and Guidelines required Microsoft Word Excel Outlook and Yardi or other industry software experience required Excellent verbal and written communication skills required Knowledge of Federal Fair Housing Laws & Guidelines a plus Demonstrated excellent customer service skills are necessary to be successful in this role Ability to speak a second language is a plus Knowledge of all regulatory programs and policies regarding housing and affordable housing are necessary Leadership skills and understanding of effective management of personal development for all employees desired Physical Demands & Work Environment Ability to move around the building or site; able to move up to 50 pounds; able to work in outdoor conditions Some travel to local sites may be required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Education & Experience BABS and 5 years in progressive career path in Residential Property Management Hotel Hospitality or Retail Management required 2 of which should be in a supervisory or management role Industry designations such as COS LIHTC ARM CPMC etc preferred Benefits Medical dental and vision insurance12 Paid Holidays & tenure based PTO accruals Employer contributions to Health Savings AccountsCompany paid Life & Disability Insurance403b retirement plan with company match Tax advantage accounts commuterparking medical & dependent care FSAHospital & Critical Illness InsuranceConfidential 247 Employee Assistance ProgramPay Range 65 80kThe Community Builders is an equal opportunity employer

(TCB) Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive. Position Description: This is an exciting and unique opportunity, not only to join a progressive and mission-based organization, but also to become involved in the redevelopment of the Mildred Hailey Apartments located in the vibrant and thriving Jamaica Plain area of Boston. Currently, construction is nearing completion of the first two buildings, totaling 223 new apartment homes, a 6800 square foot community center, a business tech center, and a 274-space underground parking garage. When all phases are completed there will be 673 new apartment homes for new and returning residents. Under the direction of the Portfolio Operations Manager, the Senior Community Manager is responsible for the daily operations of multiple communities. Emphasis on achieving financial objectives, physical condition and curb appeal, internal and external customer service. This role may provide training to on-board new team members and participate in the takeover and transition of other buildings. One of the primary goals of the Senior Community Manager is to increase the cash flow by maximizing occupancy/revenue and minimizing operating expenses while maintaining the physical asset. It is imperative to provide a quality living environment and superb customer service for all residents. Responsible for establishing a positive and productive working relationship with the property s team members, other departments and adhering to the company s Mission Statement and ensuring the site is in compliance with all regulatory requirements. Essential Functions: Development and achievement of the operating budgets. Conduct a monthly variance review of operating statement with Assistant Community Manager(s) and Service Manager(s) to develop and implement steps to improve performance. Involved in Recruiting, selection, training, coaching, managing and motivating team members. Provide timely and consistent feedback regarding performance. Lead, motivate, and direct site teams and provide ongoing training and mentoring all site team members for day-to-day operations and compliance with standard operating policies and processes. Ensure site teams time is tracked in ADP and approved bi-weekly and work to ensure overtime is accurately tracked and kept to a minimum. Perform written and verbal performance evaluations for all team members in accordance with company guidelines and provide recommendations for compensation or promotions. Provides ongoing training and mentoring all site team members for day-to-day operations and compliance with standard operating policies and processes. Responsible for accurate and timely entry of all revenue transactions and rent collection in accordance with policy and procedures to maximize income and property Responsible for invoice review, coding and approval of goods and services that are budgeted and within TCB levels of authority. Must obtain approval by supervisor of any purchase not included in budget. Petty cash management/oversight. Comprehend and review monthly property financial reports and be able to report both orally and in writing on significant variances, and in working with the property accountant, be able to create and review needed accruals. Must meet budgeted revenue and operating expense targets and ensure monthly anticipated cash flow. Responsible for legal proceeding for non-rent payment process including notice to quit for nonpayment of rent, cases for housing court in conjunction with TCB's attorney, follow up of court rulings on payment agreements and or evictions. Submission of monthly bad debt and timely submittal of resident collections to the collection agency per the SOP. Apply for and implement annual rent increases to optimize income in accordance with program guidelines. Monitoring lease expirations, Initiating and completion of re-certifications and or lease renewals within 30 days of lease expiration date. Leasing of units in compliance with site s approved Tenant Selection and Affirmative Fair Housing Marketing Plans to maintain occupancy at 97% or above. Update and maintain market comp analysis providing pricing and leasing tactics as needed to remain completive and/or at the direction of the leadership team. Compliance with Affirmative Fair Housing Marketing Plan, Regulatory Agreement, Funding Program Requirements and Federal State or Local Requirements. Oversight of upkeep of the property, which includes regular inspection of the property to delegate maintenance, curb appeal, annual inspection of apartments, janitorial tasks, safety and preventative maintenance. Responsible for meeting or exceeding all HQS and REAC standards or inspections as applicable. Must pass or meet a minimum score of 80. Review the schedule of long-term and short-term physical needs of the property. Understand the physical plan for the property. Remain current and knowledgeable of applicable affordable programs of community. Must have updated and follow LEP and LAP plans as provided by compliance. Accountable for having and adhering to an energy conservation plan. Monitoring of work order system, including open work orders and preventative maintenance. Assure that work orders are completed according to priority response levels. Follow-up on service requests to improve resident experience and gain feedback. Notification and thorough incident reporting of all incidents, insurance loss or other, with proper risk management. Organize, prepare and submit quarterly, timely and accurate requests for operating or replacement reserve draw requests. Maintaining onsite resident and vendor files, ensuring that they are compliant with TCB, agency and regulatory standards. Guide and participate in general clerical responsibilities include typing, filing, answering the telephone, preferably within 3 rings, greeting visitors , ordering supplies and equipment, including copying, and ensure distribution of notices, letters, and newsletters to residents. Personal contact and follow-up as needed on issues involving violations of building rules or the occupancy agreement. Includes the responsibility of scheduling and holding conferences with family and/or outside agencies and court appearance, when necessary. Personal contact and follow-up as needed on complaints in an effort to minimize individual problems residents may have in their dealings with one another and integrating into the community. Coordinate with resident associations and groups the provision of activities for the building; assessing needs and interest of residents; being knowledgeable about the activities and services available in the larger community. Engage them to encourage a sense of community. Works closely with Community Life Initiatives to ensure needs of residents are met. Other duties that arise and as assigned. Additional Responsibilities: Corporate Committees as opportunities arise. Attend trainings, seminars and conferences as needed and if beneficial to the role. Available for emergencies and resident functions occasional nights and/or weekends as needed. Knowledge, Skills and Abilities: Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required Excellent verbal and written communication skills required. Knowledge of Federal Fair Housing Laws & Guidelines and knowledge of regulatory programs and policies. Excellent Customer Service skills required. Bilingual a plus . Excellent leadership skills. Physical Demands & Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is required to move around the building or site and access file cabinets, equipment, etc. May require travel dependent on business needs. Must work under deadlines and have the ability to meet deadlines. Ability to lift up to 50 pounds as/if needed. Education & Experience: College degree and/or 3+ years of experience in Property Management, Hotel, Hospitality or Retail required Industry designations (COS, LIHTC, ARM , CPM , CPMC , etc.) required and/or ability to achieve certification within 6 months of hiring to meet any specific site/area needs Minimum team supervision experience of at least 3 people (hiring, performance management, training) Benefits Medical, dental, and vision insurance 12 Paid Holidays & tenure-based PTO accruals Employer contributions to Health Savings Accounts Company paid Life & Disability Insurance 403(b) retirement plan with company match Tax-advantage accounts: commuter/parking, medical & dependent care FSA Hospital & Critical Illness Insurance Confidential, 24/7 Employee Assistance Program Pay Range: $85-95k The Community Builders is an equal opportunity employer.

(TCB) Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive. Position Description: This is an exciting and unique opportunity for the right and seasoned individual to join our growing Boston operations team. Under the direction of the Regional Manager, the Community Manager is responsible for the daily operations of their assigned community or communities with an emphasis on achieving financial objectives, maintaining physical conditions and curb appeal, and ensuring exceptional customer service. Achieving financial objectives includes increasing cash flow by maximizing occupancy/revenue and minimizing operating expenses while maintaining the physical asset. It is imperative to provide a quality living environment and superb customer service for all residents at all times. The Community Manager is also responsible for establishing a positive and productive working relationship with the property s team members, other departments withing the organization and adherence to the company s Mission Statement and ensuring the site is in compliance with the company s policies and procedure and various regulatory requirements. Essential Functions: Development and achievement of the operating budgets. Conduct a monthly variance review of operating statement with Assistant Community Manager(s) and Service Manager(s) to develop and implement steps to improve performance. Involved in Recruiting, selection, training, coaching, managing and motivating team members. Provide timely and consistent feedback regarding performance. Lead, motivate, and direct site teams and provide ongoing training and mentoring all site team members for day-to-day operations and compliance with standard operating policies and processes. Ensure site teams time is tracked in ADP and approved bi-weekly and work to ensure overtime is accurately tracked and kept to a minimum. Perform written and verbal performance evaluations for all team members in accordance with company guidelines and provide recommendations for compensation or promotions. Provides ongoing training and mentoring all site team members for day-to-day operations and compliance with standard operating policies and processes. Responsible for accurate and timely entry of all revenue transactions and rent collection in accordance with policy and procedures to maximize income and property Responsible for invoice review, coding and approval of goods and services that are budgeted and within levels of authority. Must obtain approval by supervisor of any purchase not included in budget. Petty cash management/oversight. Comprehend and review monthly property financial reports and be able to report both orally and in writing on significant variances, and in working with the property accountant, be able to create and review needed accruals. Must meet budgeted revenue and operating expense targets and ensure monthly anticipated cash flow. Responsible for legal proceeding for non-rent payment process including notice to quit for nonpayment of rent, cases for housing court in conjunction with our tenant/landlord attorney, follow up of court rulings on payment agreements and or evictions. Submission of monthly bad debt and timely submittal of resident collections to the collection agency per the SOP. Apply for and implement annual rent increases to optimize income in accordance with program guidelines. Monitoring lease expirations, Initiating and completion of re-certifications and or lease renewals within 30 days of lease expiration date. Leasing of units in compliance with site s approved Tenant Selection and Affirmative Fair Housing Marketing Plans to maintain occupancy at 97% or above. Update and maintain market comp analysis providing pricing and leasing tactics as needed to remain competitive and/or at the direction of the leadership team. Compliance with Affirmative Fair Housing Marketing Plan, Regulatory Agreement, Funding Program Requirements and Federal State or Local Requirements. Oversight of upkeep of the property, which includes regular inspection of the property to delegate maintenance, curb appeal, annual inspection of apartments, janitorial tasks, safety, and preventative maintenance. Responsible for meeting or exceeding all HQS and NSPIRE standards or inspections as applicable. Must pass or meet a minimum score of 80, preferably 90 or better. Review the schedule of long-term and short-term physical needs of the property. Understand the physical plan for the property. Remain current and knowledgeable of applicable affordable programs of community. Must have updated and follow LEP and LAP plans as provided by compliance. Accountable for having and adhering to an energy conservation plan. Monitoring of work order system, including open work orders and preventative maintenance. Assure that work orders are completed according to priority response levels. Follow-up on service requests to improve resident experience and gain feedback. Notification and thorough incident reporting of all incidents, insurance loss or other, with proper risk management. Organize, prepare, and submit quarterly, timely and accurate requests for operating or replacement reserve draw requests. Maintaining onsite resident and vendor files, ensuring that they are compliant with company, agency, and regulatory standards. Guide and participate in general clerical responsibilities include typing, filing, answering the telephone, preferably within 3 rings, greeting visitors , ordering supplies and equipment, including copying, and ensuring distribution of notices, letters, and newsletters to residents. Personal contact and follow-up as needed on issues involving violations of building rules or the occupancy agreement. Includes the responsibility of scheduling and holding conferences with family and/or outside agencies and court appearance, when necessary. Coordinate with resident associations and groups the provision of activities for the building; assessing needs and interest of residents; being knowledgeable about the activities and services available in the larger community. Engage them to encourage a sense of community. Works closely with Resident Services team on initiatives to ensure needs of residents are met. Other duties that arise and as assigned. Additional Responsibilities: Corporate Committees as recommended Attend trainings, seminars, and conferences Available for emergencies, on call duties, resident functions and weekends as needed. Knowledge, Skills, and Abilities: Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required Excellent verbal and written communication skills required. Knowledge of Federal Fair Housing Laws & Guidelines and knowledge of regulatory programs and policies Excellent Customer Service skills are a must Bilingual a plus Excellent leadership skills. Physical Demands & Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is required to move around the building or site and access file cabinets, equipment, etc. May require travel, generally local, dependent on business needs. Must work under deadlines and have the ability to meet deadlines. Ability to lift up to 50 pounds as/if needed. Education & Experience: College degree and/or 3+ years of experience in Property Management, Hotel, Hospitality or Retail required Industry designations (COS, LIHTC, ARM , CPM , CPMC , etc.) required and/or ability to achieve certification within 6 months of hiring to meet any specific site/area needs Minimum team supervision experience of at least 3 people (hiring, performance management, training) Benefits Medical, dental, and vision insurance 12 Paid Holidays & tenure-based PTO accruals Employer contributions to Health Savings Accounts Company paid Life & Disability Insurance 403(b) retirement plan with company match Tax-advantage accounts: commuter/parking, medical & dependent care FSA Hospital & Critical Illness Insurance Confidential, 24/7 Employee Assistance Program The Community Builders is an equal opportunity employer.

, Inc. Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential. Position Description: The Resident Specialist will have responsibility for providing a superior level of customer service to the residents, guests and team members at the property site. This role is responsible for showing and leasing apartments, assisting in the moving process and providing administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks. She/he will adhere to the company s Mission Statement and ensure the site is in compliance with all regulatory requirements. Candidates with experience in Section 8 housing and LIHTC are preferred. Essential Functions: Answer or return all calls promptly and with the highest level of customer service. Schedule appointments and conduct in-person visits as needed. Listen to resident requests, concerns and comments, refer them as appropriate. Develop relationships with residents to understand their needs and aspirations and develop trust. Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service. Greet prospective tenants and show the property and its features in accordance with established procedures. Process applications for approval and follow up with applicants. Pre-qualify prospects in accordance with the company procedures and housing requirements Conduct service inspections with the Service Management team to ensure apts. are in move-in condition. Facilitate and attend community engagement activities with residents, as directed by the Community Manager. Manage rental payment process. Prepare recertification and lease renewals, and enter data into tracking system. Other Responsibilities: Contribute to cleanliness and curb appeal of the community on continuing basis. Conduct market surveys and shop competitive communities. General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages. Track and ensure timely delivery of resident notices. Coordinate and maintain records for staff office, phones, parking and office keys. Code and process invoices and research discrepancies as needed. Knowledge, Skills and Abilities: Excellent Customer Service, verbal and written communication (English language) skills Ability to type at least 35 wpm Demonstrated ability to learn and operate office systems including telephone, copier and computer systems. Proficiency with Microsoft Office including Word, Excel and MS Outlook Education & Experience: High school graduate or GED equivalent Customer service experience in Property/Hotel/Retail, Sales 1+ year Experience and proficiency of Microsoft Office Industry software such as Yardi a plus Benefits Medical, dental, and vision insurance 12 Paid Holidays & tenure-based PTO accruals Employer contributions to Health Savings Accounts Company paid Life & Disability Insurance 403(b) retirement plan with company match Tax-advantage accounts: commuter/parking, medical & dependent care FSA Hospital & Critical Illness Insurance Confidential, 24/7 Employee Assistance Program The Community Builders is an equal opportunity employer.

(TCB) Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive. Position Description: Under the direction of the Community Manager, the Service Maintenance Manager (SMM) is responsible for all the physical operations of the community, particularly the preservation and maintenance of the asset, preparation of market ready homes and providing ongoing service to the residents. The SMM is a working maintenance manager position requiring to lead the maintenance team members and perform hands on work duties. A primary role of the SMM is to deliver leadership, mentoring and direction to enhance the skills of employees and foster a collaborative and positive work environment in accordance with TCB policies and provide a quality living environment for all residents. Essential Functions: Provide direction, guidance, and supervision to all maintenance team members and vendors/contractors at the community Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner including scheduling vendor contracted services. Review completed work orders and unit turn for quality of work and repair trends to address. Provide training to maintenance team to ensure proper performance of their functions and consistency with company policies, procedures and safety standards Oversee cleaning, painting, interior/exterior decorating and maintenance, landscaping, snow-removal, replacement of light, plumbing, electrical work, roof repairs, appliance evaluation and other repairs. Manage preparation and make repairs for REAC/HQS inspections and audits. Participate in financial review with Community Manager on maintenance, utility and capital related expenditures to meet budgeted goals and enhance knowledge of operations. Complete budgeted capital improvements and manage vendors service contracts (HVAC, Pest, Snow, Landscaping, etc.) by developing scope of work, managing the competitive bid process, and monitoring completion of capital projects and vendor services. Manage maintenance shop and inventory to company standards and lead with a safety mindset including wearing appropriate PPE. Available for weekend work, on-call rotation and emergency service call duties. Physical Demands & Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to remain in a stationary position 50 percent of the time. Commutable radius to property Must be able to ascend/descend a ladder Frequently moves equipment weighing up to 50 pounds across sites. Constantly works in outdoor weather conditions. Knowledge, Skills and Abilities: Leadership skills and understanding of effective management of personal development and career paths for all employees desired Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required Excellent verbal and written communication skills required Knowledge of Federal Fair Housing Laws & Guidelines a plus Excellent Customer Service skills required Bilingual a plus Education & Experience: High School diploma or equivalent required. 5+ years of multi-family type operational management experience, preferably with a comparable role in multi-family experience Experience in training, budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills. One or more industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) required. Willingness to get any required certification(s) within 6 months of hiring to meet any specific site/area needs. Knowledge of all hand and power tools, cleaning supplies, and protective equipment. Benefits Medical, dental, and vision insurance 12 Paid Holidays & tenure-based PTO accruals Employer contributions to Health Savings Accounts Company paid Life & Disability Insurance 403(b) retirement plan with company match Tax-advantage accounts: commuter/parking, medical & dependent care FSA Hospital & Critical Illness Insurance Confidential, 24/7 Employee Assistance Program Pay Range: $32-35/hour The Community Builders is an equal opportunity employer.

(TCB) Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive. Position Description Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician II is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members. Responsibilities Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components. Prepare and perform repairs to vacant apartments to be ready for new resident move-ins Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal. Prepare and make repairs for REAC/HQS inspections and audits. Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE Available for weekend work, on-call rotation and emergency service call duties. Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I Complete necessary janitorial work Knowledge, Skills and Abilities Ability to read, write, understand and communicate in English, bilingual skills a plus! Basic skills with computer and hand held devices Knowledge of Federal Fair Housing Laws & Guidelines a plus. Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE) Valid Driver s License and reliable transportation. Strong attention to detail, organizational, time-management and problem solving skills. Superior customer service skills including the ability to manage difficult customers and/or situations. Physical Demands & Work Environment Occasionally ascends/descends a ladder to service the lights and ceiling fans. Frequently moves equipment weighing up to 50 pounds across sites. Constantly works in outdoor weather conditions. Education & Experience: High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality Minimum of 3 years of advanced hands-on repair experience in two or more building trades REAC/HQS experience preferred Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred Benefits Medical, dental, and vision insurance 12 Paid Holidays & tenure-based PTO accruals Employer contributions to Health Savings Accounts Company paid Life & Disability Insurance 403(b) retirement plan with company match Tax-advantage accounts: commuter/parking, medical & dependent care FSA Hospital & Critical Illness Insurance Confidential, 24/7 Employee Assistance Program Pay Range: $23-28/hour The Community Builders is an equal opportunity employer.

Division: Retail Banking Department: My Banker Reports to: VP, MyBanker Portfolio Manager Status: Exempt Grade: 9 Pay range: $52,000 - $87,568 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Worcester, MA - 386 Main St Purpose/Objective: Provides support to the MyBanker team. Works with MyBanker Team to service high value banking clients and assists with opening of accounts, portfolio management and administrative functions. Develops and maintains in depth knowledge of company products and services. Independently makes phone calls, as needed, for the servicing of checking, money market, commercial, consumer, mortgage, insurance, merchant services, cash management and wealth management. Maintains knowledge of the department functions, industry practices, and legal and regulatory requirements. Key Accountabilities: Provides a high level of ongoing personalized, convenient and confidential customer service; coordinates account openings, loan documentation processing and ongoing account transactions to ensure quality service and to minimize any work for customers. Works with the MyBanker and their clients to input financial information (i.e. tax returns, P&L, financials, and personal financial statements) and to identify referral and cross sell opportunity; processes account opening and servicing requests. Prepares and sends correspondence to clients as needed. Identify and maintains various databases and computer systems, ensuring that any account activity is properly recorded to maintain current and accurate information. Performs a variety of portfolio management and compliance functions. Monitors client portfolios for adherence to Company policies and procedures, including loan agreements and terms. Assigns and maintains current risk ratings on customers. Takes appropriate action as necessary to correct deficiencies. Ensures adherence to Bank Secrecy, compliance, and all applicable regulations as it relates to customer identification and other compliance programs; coordinates with Compliance, Risk, Audit and other departments related to high interest rate, line of credit and other products and services offered to clients. Adheres to FDIC guidelines regarding retail and other transactions. Provides information to auditors, examiners and others as requested. Prepares management reports summarizing client activity, volume and profitability. Coordinates information flow among internal departments, customers and others as necessary; communicates account status, procedural, administrative and other information; obtains and forwards required documents and information as required. Maintains strong business partnerships with other business lines including Wealth, Commercial, Insurance, Branch Operations and all Retail functions to ensure positive partnerships and working relations. Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. Education: Bachelors or equivalent combination of education and work experience Experience: 3+ years' experience in Banking/ lending environment Skills & Knowledge: Ability to interact on a professional level with high value clients and top-level executives Strong problem-solving abilities and superior follow up skills Ability to multi-task, prioritize and organize Highly detailed, organized & professional Outstanding customer service skills, in person and over the telephone Proficient in Microsoft Office Suite & knowledge We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

About The Community Builders Inc Join a growing organization that is strengthening neighborhoods across the nation The Community Builders Inc TCB is one of Americas leading nonprofit real estate developers and owners Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential Position Description Under the direction of the Community Manager the Assistant Community Manager is responsible for leasing compliance maximizing rental income and customer service This job involves heavy emphasis on operations administration and meeting compliance objectives resident retention and providing a quality living experience for the residents Certification in COS and LIHTC strongly preferred Essential Functions Assists with daily site operations keeping open communication with the Community Manager Resident Specialist Community Life and Service Maintenance staff regarding issues Monitors directs and tracks performance of leasing retention and re certifications to meet a 97 physical occupancy goal Anticipates vacancies and is proactive in attracting new tenants Prepares re certifications leasing applications verifications occupancy agreements and reports Screens applicants to ensure compliance with Tenant Selection Plan and regulatory requirements Keeps informed of market conditions and update competitive market analysis quarterly Enters and codes invoices posts rents makes deposits and maintains accurate resident ledgers Monitors rent balances collects rents and sends out late or quit notices as required Participates in all aspects of managing a property include business goals budgeting risk management physical assets maintenance compliance reporting and personnel management Oversees office functions including office hours filing computer systems reports etc Inspects property picks up litter and reports issues to Service Maintenance ManagerHandles resident issues and concerns partnering with Community Manager as needed Inspects market ready units for acceptance to lease and for resident move in Assists n recruitment training supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process Performs other duties are required Education & Experience College degree or 3 years in a progressive career path in Residential Property Management Hotel Hospitality or Retail Management required2 years of experience in Property Management Hotel Hospitality or Retail required Industry designations COS LIHTC ARM etc preferred Knowledge of all regulatory programs polices and Federal Housing Laws and Guidelines required Strong Microsoft Word Excel Outlook and Yardi or other industry software experience required Proven Excellent Customer Service skills required Benefits Medical dental and vision insurance12 Paid Holidays & tenure based PTO accruals Employer contributions to Health Savings AccountsCompany paid Life & Disability Insurance403b retirement plan with company match Tax advantage accounts commuterparking medical & dependent care FSAHospital & Critical Illness InsuranceConfidential 247 Employee Assistance ProgramPay Range 23 28hourThe Community Builders is an equal opportunity employer

(TCB) Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive. Position Description Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician II is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members. Responsibilities Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components. Prepare and perform repairs to vacant apartments to be ready for new resident move-ins Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal. Prepare and make repairs for REAC/HQS inspections and audits. Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE Available for weekend work, on-call rotation and emergency service call duties. Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I Knowledge, Skills and Abilities Ability to read, write, understand and communicate in English, bilingual skills a plus! Basic skills with computer and hand held devices Knowledge of Federal Fair Housing Laws & Guidelines a plus. Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE) Valid Driver s License and reliable transportation. Strong attention to detail, organizational, time-management and problem solving skills. Superior customer service skills including the ability to manage difficult customers and/or situations. Physical Demands & Work Environment Occasionally ascends/descends a ladder to service the lights and ceiling fans. Frequently moves equipment weighing up to 50 pounds across sites. Constantly works in outdoor weather conditions. Education & Experience: High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality Minimum of 3 years of advanced hands-on repair experience in two or more building trades REAC/HQS experience preferred Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred Benefits Medical, dental, and vision insurance 12 Paid Holidays & tenure-based PTO accruals Employer contributions to Health Savings Accounts Company paid Life & Disability Insurance 403(b) retirement plan with company match Tax-advantage accounts: commuter/parking, medical & dependent care FSA Hospital & Critical Illness Insurance Confidential, 24/7 Employee Assistance Program Pay Range: $23-25/hour The Community Builders is an equal opportunity employer.

, Inc. Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential. Position Description: Under the direction of the Community Manager, the Assistant Community Manager is responsible for leasing, compliance, maximizing rental income and customer service. This job involves heavy emphasis on operations administration and meeting compliance objectives, resident retention and providing a quality living experience for the residents. Certification in COS and LIHTC strongly preferred. Essential Functions: Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues. Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal. Anticipates vacancies and is proactive in attracting new tenants. Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports. Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements. Keeps informed of market conditions and update competitive market analysis quarterly. Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers. Monitors rent balances, collects rents, and sends out late or quit notices as required. Participates in all aspects of managing a property, include: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management. Oversees office functions, including office hours, filing, computer systems, reports, etc. Inspects property, picks up litter, and reports issues to Service Maintenance Manager. Handles resident issues and concerns, partnering with Community Manager as needed. Inspects market ready units for acceptance to lease and for resident move in. Assists n recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process. Performs other duties are required. Education & Experience: College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required. 2+ years of experience in Property Management, Hotel, Hospitality or Retail required. Industry designations (COS, LIHTC, ARM , etc.) preferred. Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required. Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required. Proven Excellent Customer Service skills required. Benefits Medical, dental, and vision insurance 12 Paid Holidays & tenure-based PTO accruals Employer contributions to Health Savings Accounts Company paid Life & Disability Insurance 403(b) retirement plan with company match Tax-advantage accounts: commuter/parking, medical & dependent care FSA Hospital & Critical Illness Insurance Confidential, 24/7 Employee Assistance Program The Community Builders is an equal opportunity employer.

About The Community Builders TCB Join a growing organization that is strengthening neighborhoods across the nation The Community Builders Inc TCB is one of Americas leading nonprofit real estate developers and owners Our mission is to build and sustain strong communities where all people can thrive Position Description Under the direction of the Service Maintenance Manager the Service Technician II is responsible for promptly responding to all service requests apartment turnover preparation and the preservation and maintenance of the property This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior exterior and the site grounds The Service Technician II is vital to the successful maintenance of the property through excellent customer service focus and a positive and productive relationship with other team members Responsibilities Diagnose and perform repairs for appliances carpentry hardware accessories masonry painting as well as basic electrical plumbing and HVACRespond and complete to all service requests and on call emergencies in a timely and professional manner as directed by the Community Manager or Service ManagerComplete or monitor vendor preventive maintenance task completion for building systems equipment and components Prepare and perform repairs to vacant apartments to be ready for new resident move ins Maintain grounds and common spaces through cleaning trash management landscaping and snow removal Prepare and make repairs for REACHQS inspections and audits Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPEAvailable for weekend work on call rotation and emergency service call duties Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech IKnowledge Skills and Abilities Ability to read write understand and communicate in English bilingual skills a plus Basic skills with computer and hand held devices Knowledge of Federal Fair Housing Laws & Guidelines a plus Knowledge of all hand and power tools cleaning supplies and Personal Protection Equipment PPEValid Drivers License and reliable transportation Strong attention to detail organizational time management and problem solving skills Superior customer service skills including the ability to manage difficult customers andor situations Physical Demands & Work Environment Occasionally ascendsdescends a ladder to service the lights and ceiling fans Frequently moves equipment weighing up to 50 pounds across sites Constantly works in outdoor weather conditions Education & Experience High School diploma or equivalent required Trade school or 3 years of progressive responsibility in property management or hospitality Minimum of 3 years of advanced hands on repair experience in two or more building trades REACHQS experience preferred Industry Trade certifications Degrees NAHMS CAMT OSHA HVAC ETC preferred Benefits Medical dental and vision insurance12 Paid Holidays & tenure based PTO accruals Employer contributions to Health Savings AccountsCompany paid Life & Disability Insurance403b retirement plan with company match Tax advantage accounts commuterparking medical & dependent care FSAHospital & Critical Illness InsuranceConfidential 247 Employee Assistance ProgramPay Range 23 28hourThe Community Builders is an equal opportunity employer