RTM Customer Success Specialist PRN
Phoenix, AZ jobs
Job Description
Benefits:
Competitive Health & Welfare Benefits
Monthly $43 stipend to use toward ancillary benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
Minimum Qualifications:
Prior experience in health care is preferred. Prior support experience is preferred
Experience with and knowledge of smartphones and computer technology.
Computer skills necessary to function in web applications and support software.
Excellent communication and customer service skills.
Essential Functions
Responsible for responding to all customer requests via email or phone in a timely manner.
Assist patients with clinical program enrollment and registration.
Respond to patient questions and complaints as required, resolving problems, and maintaining high patient satisfaction levels.
Communicate with patients in a kind, patient, and empathetic manner.
Create and promote a positive patient experience.
Provide basic support to patients for smartphone application installation and activation.
Assist patients with basic troubleshooting.
Escalate product issues to appropriate team members.
Fully investigates product issues to assist technical team in troubleshoot
Utilize proper software and tools to maintain records and access technical information
Accountable for all required record-keeping
Collect, analyze, and report on support metrics.
Participate in the creation and continuous improvement of documentation and processes
Build relationships and foster teamwork with team members, leadership, and other departments.
Maintain a HIPAA-compliant environment.
Perform additional duties as assigned.
About us:
The Center for Orthopedic Research and Education, We don't mean to brag but did you know The CORE Institute has been ranked by Ranking Arizona: The Best of Arizona Businesses!?
• #1 for Orthopedic Practices
• #1 for Healthiest Healthcare Employers
• #3 for Best Healthcare Workplace Culture
• Winner in Best Places to Work
Vascular Ultrasound Sonographer
Flagstaff, AZ jobs
Job Description
At The CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
Competitive Health & Welfare Benefits
Monthly $43 stipend to use toward ancillary benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
QUALIFICATIONS
An associate's degree in sonography from an accredited school
Current state and ARDMS certification with the American Registry of Diagnostic Medical Sonographers
BLS Certification
2-3 years of experience as a Sonographer in a hospital or clinic environment.
ESSENTIAL FUNCTIONS
Explaining sonographic procedures to patients, answering questions, preparing patients by applying the gel to the skin, and positioning the patients on the table.
Ensuring clear images for diagnostic purposes and making adjustments to the sonographic equipment when necessary.
Selecting and examining images, looking for differences between healthy and pathological areas, and determining if the scope of the exam should be extended, based on preliminary findings.
Presenting the sonograms and preliminary findings to the Physicians.
Completing the appropriate documentation and maintaining patients' histories and medical records.
Maintaining and cleaning the sonographic equipment.
Create and maintain patient electronic medical record (EMR)
The Ultrasound Sonographer works directly with patients and uses sonographic equipment to record images of the motion, shape, and composition of blood, organs, tissues, and bodily masses.
The CORE Institute team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.
Business Analyst
Phoenix, AZ jobs
Job Description
Benefits:
Competitive Health & Welfare Benefits
Monthly $43 stipend to use toward ancillary benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Wellness Events
Minimum Qualifications:
Bachelor's degree required
3 to 5 years of experience in business data analytics, preferably in a healthcare environment
Advanced user of Excel and PowerPoint (i.e. use of pivot tables, multi-variable look up functions, and some macro writing)
Demonstrated Knowledge and experience with Power BI and/or SQL Queries a plus
Ability to comprehend and employ metrics, and to use as the basis to analyze performance
Manage schedules, appointments, and meetings, ensuring efficient time management.
Serve as the primary point of contact between the integration director and internal/external stakeholders, handling correspondence and inquiries.
Prepare, organize, and maintain documents, reports, and presentations related to program integration.
Organize and facilitate meetings, including preparing agendas, taking minutes, and following up on action items.
Assist in tracking project timelines, deliverables, and milestones, ensuring alignment with integration goals.
Address routine issues and challenges that arise in program integration, escalating more complex problems to the integration director.
Assist in planning and organizing events, workshops, or training sessions related to program integration initiatives.
Collaborate with the Health Service Integration team to report and present outcomes metrics to clients
Collect and validate outcomes data from hospital clients
Analyze and interpret key metrics
Assist in identifying clients' opportunities for improvement and help develop recommended solutions
Identify areas for internal continuous improvement in data collection, processing, and reporting
Keep current with competitor offerings and industry trends through industry publications and research
Orthopedic Technician PRN
Scottsdale, AZ jobs
Job Description
At The CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
Competitive Health & Welfare Benefits
Monthly $43 stipend to use toward ancillary benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
Qualifications
High school diploma/GED or equivalent working knowledge preferred.
Completion of a Sports Medicine, Orthopedic Technician or Medical Assistant program
Minimum one-year job-related experience with a medical facility preferred.
Knowledge of principles, practices and techniques of DME.
General understanding of insurance benefits language.
Experience working in an EMR system.
Essential Functions
Applies and adjusts fiberglass casts and assembles and attaches orthopedic traction equipment and devices as directed by the physician.
Educates the patient on the proper care of casts/splints and proper usage of the DME items.
Places orders using calculated par level with the ability to adjust based on other clinic factors.
Occasional suture/staple removal when needed and wound care dressings with explanation to patients on proper care for wounds.
Performs a visual review of inventory on a daily basis to ensure adequate inventory is in stock for upcoming clinics.
Completes tasks in CPS, Spotfire or other systems in a timely manner.
The Orthopedic Technician is responsible for casting, applying splints, dispensing and applying DME items per the physicians' orders, along with performing and maintaining administrative work.
The CORE Institute team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.
#CORE
Insurance Follow-Up Rep
Phoenix, AZ jobs
Job Description
At CORE, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
Competitive Health & Welfare Benefits
Monthly $43 stipend to use toward ancillary benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
QUALIFICATIONS
High school diploma/GED or equivalent working knowledge preferred.
Minimum two to three years of experience in medical billing.
Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
Knowledge of the physician billing processes, ICD-10, and CPT coding.
Knowledge of computer systems. Experience with GE patient management system preferred.
ESSENTIAL FUNCTIONS
Reviews insurance denials and rejections to determine the next appropriate action steps and obtain the necessary information to resolve any outstanding denials/rejections.
Verifies patient demographic information and insurance eligibility including coordination of benefits; updates and confirms as necessary to allow processing of claims to insurance plans.
Verifies receipt of claim with insurance plans, determining the next appropriate action steps and timeliness of claims maximum reimbursement.
Researches all information needed to complete the billing process including obtaining information from providers, ancillary services staff, and patients.
Assumes full responsibility for reducing the accounts receivable of insurance balances by working through outstanding accounts.
The Insurance Follow-Up Rep is responsible for the facilitation of insurance billing and collection activities, following patient accounts through the billing process to the payor, working with the payor through claims processing, ensuring reimbursement to the practice.
The CORE Institute team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.
#CORE
Physical Therapy Technician
Phoenix, AZ jobs
Job Description
Benefits:
Competitive Health & Welfare Benefits
Monthly $43 stipend to use toward ancillary benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
Minimum Qualifications:
HSD/GED
Six months Experience in a healthcare setting
Preferred:
Six months or more of experience in an outpatient physical therapy clinic. Experience with orthopedics
Graduation from a technical program is preferred.
Essential Functions
Assists the Physical Therapist with patient care and implementing the plan of treatment.
Establishes and maintains effective communication with patients, family members, and other departments.
Assists the front office staff as needed.
Responds to patient questions and inquiries as required to maintain high patient satisfaction levels.
Responsible for care and maintenance of equipment and keeping a safe and clean environment in the clinic.
Assists with supply inventorying and stocking.
Assists the director with special projects.
Maintains patient confidentiality.
Assists all patients on the rehabilitation floor.
Assist with seamless and efficient clinic function and daily clinic flow.
About us:
The Center for Orthopedic Research and Education, We don't mean to brag but did you know The CORE Institute has been ranked by Ranking Arizona: The Best of Arizona Businesses!?
#1 for Orthopedic Practices
#1 for Healthiest Healthcare Employers
#3 for Best Healthcare Workplace Culture
Winner in Best Places to Work
Medical Office Scheduler II
Flagstaff, AZ jobs
Job Description
Come join our amazing Team!
Benefits:
Competitive Health & Welfare Benefits
Monthly $43 stipend to use toward ancillary benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
Minimum Qualifications:
Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
Knowledge of medical terminology and insurance plans.
Essential Functions
Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
Collect all pertinent demographic information, insurance information, and medical information.
Utilizes scheduling tools and a referral system to schedule patient appointments.
Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient's chart.
Answer and resolve all incoming calls and requests in a timely and accurate manner.
Communicate with supervisor and/or leads about potential patient concerns.
Triage and relay necessary messages to appropriate staff members.
Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
Ensure strict confidentiality of all health records and member information.
Meets HIPAA guidelines.
Other duties assigned
OR Radiology Technologist $5,000 Sign-On and Retention Bonus
Flagstaff, AZ jobs
Job Description
Benefit- $5,000 Sign-On and Retention Bonus
Salary - $31- $54 an hour
Sign-on and Retention Bonuses Available
Competitive Health & Welfare Benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
Special Procedures & C-Arm
We're excited to add a skilled OR Radiology Technologist to our Flagstaff surgical team. This new full-time role supports operating room procedures using advanced imaging, including C-arm equipment. If you're experienced, adaptable, and passionate about delivering exceptional patient care in a fast-paced environment, we'd love to meet you.
Qualifications
Associate's degree in radiologic technology
ARRT Certification (current and in good standing)
Current State Radiologic Technologist License
C-arm experience highly preferred
2-4 years of experience in special procedures within a hospital or clinic setting
Knowledge of routine fluoroscopy, head and extremity examinations
Strong understanding of HIPAA, OSHA, and radiology safety protocols
What You'll Do
Review physician orders to determine required OR imaging needs
Assist physicians and fellow technologists during complex surgical or interventional procedures
Position patients safely and accurately to obtain high-quality images
Operate and adjust imaging equipment-including C-arm-to capture optimal views
Explain procedures to patients to reduce anxiety and encourage cooperation
Document patient history, views performed, and technical factors used
Maintain accurate records of exams performed and imaging data collected
Prepare, stock, and set up procedure rooms; ensure sterile and non-sterile supplies are readily available
Perform routine quality control checks, monitor equipment performance, and report issues to management
Coordinate with other Radiologic Technologists when procedures require additional support
About the Role
The OR Radiology Technologist plays a key role in supporting the surgical team by providing high-quality imaging during procedures. This includes operating both traditional radiography equipment and the C-arm to ensure accurate, real-time imaging that enhances patient outcomes.
Why You'll Love Working Here
$5,000 Sign-On & Retention Bonus
Work in a collaborative, high-performing OR environment
Opportunity to expand your skill set in special procedures and surgical imaging
Supportive leadership and strong commitment to patient safety
#COR
Patient Access Lead
Phoenix, AZ jobs
Job Description
At HOPCo, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
Competitive Health & Welfare Benefits
Monthly $43 stipend to use toward ancillary benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
QUALIFICATIONS
High school diploma/GED required.
Bachelor's degree in Health Care, Education, or related field preferred.
A minimum of three years of experience in the healthcare field is required.
Previous call center or trainer/educator experience is preferred.
Experience with Electronic Health Record systems or other software implementation training programs.
Medical terminology, ICD, and CPT
ESSENTIAL FUNCTIONS
Team Leader Responsibilities
Responsibilities may include opening/closing duties for the department while providing leadership direction.
Receives questions or calls from scheduling agents and provides timely support for the agents and patients.
Motivate and encourage agents through positive communication and immediate feedback.
Monitor phone queues on a regular basis to ensure that the workloads are distributed evenly and to coach agents to improve performance.
Assist the supervisor to ensure the department goals are being met specific to occupancy percentages, call wait times, abandonment rates, etc.
Assist supervisors in researching, special assignments and resolving scheduling discrepancies in a timely manner.
Attends department meetings as assigned. (Saturday meetings may be required)
Other duties as assigned by Senior Management.
Medical Office Scheduler Responsibilities
Utilizes templates, scheduling assistants, and referral systems to schedule patient appointments.
Obtain patient demographic information; update and confirms necessary information to allow processing of claims to insurance plans.
Utilizes appropriate systems to page providers that are on call.
Successfully processes referrals through the referral system, contacts patients to schedule appointments, and imports referrals/documents to patient's chart.
Answer and resolve all incoming calls and requests in a timely, accurate manner. Communicate with the leadership about potential patient concerns.
The Patient Access Lead Supports call center representatives to ensure optimum performance and patient care. Assists the Supervisor with process review, creating and maintaining materials to assist with scheduling, paging, and referral systems. Aids the scheduling team by being available on the Help Line to answer escalated questions and calls. The Lead Patient Access Lead may assume some supervisory responsibilities in the Supervisor's absence.
Healthcare Outcomes Performance Company is a vertically integrated musculoskeletal outcomes management company. HOPCo manages physician practices, hospital service lines, population health and value-based care programs, and musculoskeletal delivery networks.
#HOP
Certified Nursing Assistant (CNA) - Pool
Phoenix, AZ jobs
Job Description
At The CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
Competitive Health & Welfare Benefits
Monthly $43 stipend to use toward ancillary benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
Qualifications
High school diploma or equivalent is required.
Minimum two years of nursing assistant experience required.
Certification in Basic Life Support (BLS), or obtained within 90 days of hire.
CNA license with state of Arizona.
Essential Functions
Provides individualized care, which encourages the patient's ability to maintain or attain the highest practical physical, mental, and psycho-social well-being.
Attends to the patient's needs, which may include assisting to groom, bathe, oral hygiene, feeding, incontinent care, toileting, colostomy care, prosthetic appliances, transferring, ambulation, and range of motion, communicating or other needs in maintaining personal care requirements.
Demonstrates appropriate knowledge and competence of designated skills identified for position in medical/surgical unit. Patient care duties, including ability to provide for patient care in emergency situations and based upon age-specific needs utilizing a development perspective. .
Maintains the comfort, privacy, and dignity of patients in the delivery of services to them. Interacts with patient in a manner that displays warmth and promotes a caring environment.
Maintains flexibility with scheduling and job assignments in order to cover patient needs. Ability to work in multiple hospital units.
Fosters a positive and professional hospital environment by interacting with all persons in a considerate, helpful and courteous manner and by participating as a team member.
Has successfully complete required competencies required of position, EKG, and various task as assigned by the nurse lead or designee and according to policy.
Surgical Technician
Flagstaff, AZ jobs
Job Description
At Northern Arizona Orthopaedics, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
Competitive Health & Welfare Benefits
Monthly $43 stipend to use toward ancillary benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
Qualifications
High school diploma/GED is required.
Surgical Technologist certification is preferred.
Three years of Sterile Processing Technician experience is prefered.
Prior experience as an OR Surgical Technician is preferred.
Certification in Basic Life Support (BLS) or obtained within 90 days of hire..
Essential Functions
Delivers safe patient care as directed by the Registered Nurse and according to facility policy and procedure.
Checks supplies and equipment needed for surgical procedure, and prepares for scheduled future cases by obtaining, supplies and equipment and placing on case cart.
Scrubs, gowns and gloves prior to surgical procedure per hospital policy, and gowns and gloves surgeon and assistants for procedure.
Sets up sterile table with instruments, supplies, equipment, and medications/solutions needed for procedure and opens sterile supplies.
Helps in draping sterile field.
Passes instruments, etc., to surgeon during procedure and anticipates what will be needed.
Maintains highest standard of sterile technique during procedure.
Prepares sterile dressings.
Assists with housekeeping tasks and sterile processing department as necessary to provide a safe environment for patients,
teammates, physicians, guests.
Cleans and prepares instruments for terminal sterilization.
Assists other members of team with terminal cleaning of room.
Assists in prepping room for the next patient.
Properly handles and cares for specimens.
Performs appropriate counts with circulator prior to the operation and after incision is closed.
Participates in procedural checks, time out, and surgical site identification according to hospital policy and procedure and must demonstrate current competencies for job position.
The Surgical Technician (ST) is responsible for the provision of patient care to meet identified patient outcomes, and to achieve the goals of the facility as directed by the Registered Nurse. The ST performs duties according to the scope of practice designated by the facility position description, role and responsibilities and according to the surgical technologist professional organization.
#NAO
Billing Specialist
Phoenix, AZ jobs
Job Description
At HOPCo, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
Competitive Health & Welfare Benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
QUALIFICATIONS
High school diploma/GED or equivalent working knowledge preferred.
Minimum of two to three years of experience in medical billing.
Prior experience working on claim errors in a claims management system preferred.
Must have strong knowledge of resolution to payor edit reports, and reconciliation of clearinghouse and payor acceptance reports.
Candidates with knowledge of ANSI formatting preferred.
ESSENTIAL FUNCTIONS
Responsible for working claim errors in claims management system ensuring clean claims are submitted timely to insurance carriers.
Review and prepare claims for manual and/or electronic billing submission.
Reviews insurance rejections to determine the next appropriate action steps and obtain the necessary information to resolve any outstanding rejections.
Correct and identify billing errors and resubmit claims to insurance carriers.
Update CAS segments on secondary electronic claims as needed.
Verifies patient demographic information and insurance eligibility including coordination of benefits; updates and confirms as necessary to allow processing of claims to insurance plans.
Verifies receipt of claim with insurance plans, determining the next appropriate action step.
Researches all information needed to complete the billing process including obtaining information from providers, ancillary services staff, and patients.
The Billing Specialist is responsible for the facilitation of patient billing and collection activities, following patient accounts through the billing process to the payor, working with the payor through claims processing, and ensuring reimbursement to the practice.
Healthcare Outcomes Performance Company is a vertically integrated musculoskeletal outcomes management company. HOPCo manages physician practices, hospital service lines, population health and value-based care programs, and musculoskeletal delivery networks.
Medical Assistant PRN
Prescott Valley, AZ jobs
Job Description
Benefits:
$18-$19.50
Competitive Health & Welfare Benefits
Monthly $43 stipend to use toward ancillary benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
*NOTE THIS IS A PRN ROLE AND IS AS NEEDED BASIS AND NOT A FULL-TIME ROLE*
Minimum Qualifications:
1-2 years of experience in orthopedics, spine surgery, or pain management is preferred.
In lieu of experience must have the following training and/or experience:
Graduated from a formal training program during the last 12-18 months, and have the CMA certificate;
OR, Is grandfathered in as defined by State regulation.
The employee must pass the MA competency exam within the first six months of employment.
Active Medical Assistant certification such as Registered Medical Assistant (RMA) with proof of current membership from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) with proof of current membership from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) with proof of current membership from National Health Career Association (NHA) (Test administered after 7/1/2017 only) or National Certified Medical Assistant (NCMA) with proof of current membership from National Certified Competency Testing (NCCT), or per State regulations
Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software.
Certification or additional training must meet the requirements for meaningful use.
BLS certification require
High school diploma/GED, and graduation from an accredited Medical Assistant training program as defined by state regulations.
Preferred: Two years of experience in an outpatient physical therapy clinic. Experience with orthopedics
Essential Functions
Facilitates communication between the patient and the provider during patient care:
Collect and shares pertinent information with the provider
Receives and acts on directives from the provider
Responsible for preparing the patient for visit with the provider. Duties include but are not limited to, rooming patients, obtaining and documenting vitals, reviewing intake paperwork, pulling up radiology images, removing dressings, procedure set-up, injection prep, accurate data entry into EMR.
Responsible for completing tasks associated with Company initiatives such as PROs, Quality Payment Programs, etc.
Maintains exam room standards. Rooms should be restocked at the end of each clinic day. Rooms and tables should be cleaned as needed during the clinic and at the end of each day.
Monitor biohazard and sharps containers and replace them as needed.
Assist the provider in preparing patient prescriptions and completing medical and patient forms (i.e. work release, FMLA, etc.).
Retrieves and responds to voicemails within 24 business hours and documents actions in EMR.
Prepares patient electronic charts for clinic visits after the date of service.
Verify any outstanding testing results are in EMR, confirm the appropriateness of the patient to the provider (body part and/or insurance), note imaging, DME, or casting needed prior to provider visit on the date of service.
Scans clinical documents into EMR.
Print clinic schedules on the morning of the date of service.
Ensures patient receives education as indicated by the provider.
Manages EMR desktops of assigned providers in a timely manner.
Act as PTO Buddy per clinic plan
Create and promote a positive patient experience
Maintain HIPAA compliant environment
Maintain clean workspace
Payment and Reconciliation Specialist
Phoenix, AZ jobs
Job Description
Benefits:
$18-20/hr. to start
Competitive Health & Welfare Benefits
Monthly $43 stipend to use toward ancillary benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
Minimum Qualifications:
A minimum of two years' experience in medical billing and/or cash applications or equivalent experience in a healthcare environment.
Prefer previous cash posting experience in a multiple lockbox environment.
Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
Essential Functions
Has an understanding of the accounts receivable posting process for medical billing including charges, payments, and adjustments.
Posting financial transactions through the use of automated systems and team processes.
Accurately interprets insurance explanation of benefits to ensure proper posting.
Retrieves and uploads 835 remittance files into patient account system ensuring file reconciliation including reviewing and posting exception files.
Participation in optimizing productivity within the area.
Maintains knowledge of the work area and optimizes the use of available technology.
Researches all information needed to process and complete insurance and/or patient refunds by obtaining information from providers, insurance plans, ancillary services staff, and patients.
Accurately processes insurance and patient refund requests by demonstrating an advanced understanding of the coordination of benefits and eligibility requirements.
Receives and processes all refunds utilizing insurance contracts and requirements for accuracy.
Processes and posts refund checks as received into the patient accounting system.
Establishes and maintains effective communication with physicians, staff, and other departments as required.
Accepts and completes additional requests from the Cash Applications Supervisor.
Adheres and understands the Business Office rules and regulations in regards to Medicare and HIPAA guidelines.
Effectively forwards accounts requiring work up or resubmission to the business office staff.
About us:
The Center for Orthopedic Research and Education, We don't mean to brag but did you know The CORE Institute has been ranked by Ranking Arizona: The Best of Arizona Businesses!?
#1 for Orthopedic Practices
#1 for Healthiest Healthcare Employers
#3 for Best Healthcare Workplace Culture
Winner in Best Places to Work
Physical Therapist (Pool/Hospital)
Phoenix, AZ jobs
Job Description
At The CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
Competitive Health & Welfare Benefits
Monthly $43 stipend to use toward ancillary benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
Qualifications
Bachelor's, Master's or Doctoral degree in Physical Therapy is required.
A minimum of three years of experience in an acute care or outpatient orthopedic setting is required.
Licensed Physical Therapist in the state of Arizona required
CPR/AED or BLS certification required.
Essential Functions
Meets the patient's goals and needs and provides quality care by assessing and interpreting evaluations and test results; determining physical therapy treatment plans in consultation with physicians or by prescription.
Helps patient accomplish treatment plan and accept therapeutic devices by administering manual exercises; instructing, encouraging, and assisting patients in performing physical activities, such as specific exercise protocols, ambulatory functional activities, and daily-living activities and in using assistive and supportive devices, such as walkers, crutches, and canes.
Completes discharge planning by consulting with physicians, nurses, social workers, and other health care workers.
Assures continuation of therapeutic plan following discharge by designing home exercise programs; instructing patients, families, and caregivers in home exercise programs; recommending and/or providing assistive equipment; recommending outpatient or home health follow-up programs.
Documents patient care services by charting in patient and department records.
Maintains patient confidence and protects hospital operations by keeping information confidential.
Maintains safe and clean working environment by complying with procedures, rules, and regulations.
Protects patients and employees by adhering to infection-control policies and protocols.
Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Develops physical therapy staff by providing information; developing and conducting in-service training programs.
Complies with federal, state, and local legal and professional requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; advising management on needed actions.
Contributes to team effort by accomplishing related results as needed.
Registered Nurse (PACU/Pre-Op)
Phoenix, AZ jobs
Job Description
At The CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
Competitive Health & Welfare Benefits
Monthly stipend to use toward ancillary benefits
HSA with qualifying HDHP plans with company match
401k plan first of the month after date of hire with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
Qualifications
Associates degree in nursing required, a bachelor's degree in nursing preferred.
Minimum of one to three years nursing experience in an acute care hospital environment. Perioperative, PreOp/PACU experience preferred.
Current RN licensure in the state of Arizona or obtained within 90 days of hire required.
Certification in Basic Life Support (BLS), and Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS) or obtained within 90 days of hire.
Essential Functions
Uses nursing process including assessment (telephonic or in-person), nursing diagnosis, planning, implementation, and evaluation, in order to provide safe effective outcomes.
Administers and charts medications as ordered by physician, reinforces and clarifies physician instructions and explanation of procedures to patient and companion.
Demonstrates appropriate knowledge and competence of designated skills identified for position in PRE-OP & PACU patient care duties, including ability to provide for patient care in emergency situations and based upon age-specific needs utilizing a development perspective.
Maintains and evaluates own clinical expertise and clinical practice, demonstrates the importance of continuing education to the performance of facility responsibilities and growth in profession.
Maintains flexibility with scheduling and job assignments in order to cover patient needs. Ability to work in multiple perioperative areas.
Fosters a positive and professional hospital environment by interacting with all persons in a considerate, helpful and courteous manner and by participating as a team member.
Participates in committees, work groups, and meetings as deemed necessary. Can demonstrate measurable results and meet target dates. Collaborates with a multidisciplinary team and takes part in shared governance.
Has successfully complete required competencies required of position, obtains laboratory, EKG, radiology studies requested by physician and according to policy.
Utilizes Individual goals and KPI models to measure and report on performance improvement
Assumes other related responsibilities as required and assigned.
Patient Service Representative
Phoenix, AZ jobs
Job Description
At The CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
Competitive Health & Welfare Benefits
Monthly $43 stipend to use toward ancillary benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
Qualifications
High school diploma/GED or equivalent is required.
1-2 years of experience in a hospital, medical office, or customer service setting (preferred).
Familiar with and understand Medicare, Medicaid and other government payors and HMO/PPO payors guidelines and principals.
Understands benefits (i.e.: deductibles, copays, and coinsurance) and how to calculate estimates per the payor contract as applicable.
Previous patient registration in a medical office, hospital or outpatient surgery center.
Medicare, Medicaid and other government payor guidelines.
Clear understanding of insurance benefits and how to calculate patient responsibility.
Knowledge of Patient Registration.
Strong customer service and communication skills.
Ability to communicate patient responsibility clearly with patients, communicate with physician's office staff, payors and hospital teammates.
Ability to resolve issues in a professional manner.
Ability to work independently with minimal supervision.
Essential Functions
Greet patients, families, and visitors in a courteous and professional manner.
Answer and route incoming patient calls promptly and professionally.
Maintain a clean and organized front desk area.
Maintain confidentiality and compliance with HIPAA and hospital policies.
Assist with other clerical or administrative tasks as assigned.
Maintain a clean and organized work environment and ensure supplies are stocked.
Collaborate with other departments to ensure smooth patient flow and timely service.
Initiate and announce overhead emergency codes, including "Code Red" in the event of fire or smoke detection, following facility procedures.
Respond calmly and appropriately to emergency situations, including notifying security and/or emergency response teams.
Collect and verify patient demographics, insurance information, and required documentation.
Input accurate patient data into the hospital EMR system.
Prepare patient charts in advance of scheduled appointments to ensure all required documentation is complete and accurate. Include all necessary forms, such as consent forms. Patient Estimate Letters and procedure-specific paperwork
Obtain patient signatures for consent forms, insurance authorizations, and privacy acknowledgments.
Provide patients with information on hospital policies, procedures, and financial responsibilities.
Coordinate with clinical and billing departments to ensure proper patient flow and documentation.
Respond to patient and visitor inquiries and resolve registration issues efficiently.
Confirm and document insurance information to reduce the risk of claim denials.
Explain financial responsibility to patients when appropriate.
Accept and process payments for co-pays or deposits, when necessary.
Be familiar with individual payor guidelines and the process of collecting over the counter payments/deductibles/co-pay/coinsurance. Knowledge of payor contracts including Medicare, Medicaid and other government contracts and guidelines.
Investigate questionable information promptly, i.e. MVA and work comp information that conflicts with insurer information.
Notify Business Office Manager and Physician Office of any benefit, financial or authorization concerns or issues immediately.
Work two weeks ahead of surgeries to avoid late notice cancellations.
Contact patients in advance of their scheduled imaging appointments to provide information about their financial responsibility (e.g., co-pays, deductibles, self-pay estimates).
Review and explain out-of-pocket costs clearly and answer any patient questions regarding their financial obligation.
Work with patients to establish payment arrangements prior to their arrival, including setting up payment plans when appropriate and in accordance with organization policy.
Document all financial discussions and agreements and save this information in the appropriate system or shared folder for team access.
Ensure all payment plans are properly recorded and accessible to staff and billing teams to avoid confusion
Review entered information with patient to ensure accuracy.
Scan photo identification and insurance card(s) into EMR. Make any corrections to insurance information upon review of insurance card(s) when necessary.
Request Living Will/Advance Directives. Provide information if requested on where to obtain information on said forms to patient. Document when patient requests information and that it was provided in order to meet state and Joint Commission requirements.
Complete Medicare MSP questionnaire when necessary.
Collect patient responsibility upon admission.
Obtain patient signature on required forms.
Print labels and wristband and Facesheets. Review patient information with the patient and confirm accuracy after applying the wristband. Take chart with labels to Pre-op to notify nurses that patient is registered.
Meet or exceed monthly, quarterly and yearly cash collection goals.
Discusses patient information with other health team members in an appropriate environment.
Interacts with all patients, families, visitors and fellow teammates in a mature, responsible manner to ensure a positive and professional facility environment.
Must have a clear understanding of KPI and Metric's measures and ability to complete daily tasks to meet Departmental and Hospital measures.
Schedule, reschedule, and cancel imaging appointments as needed
Communicate prep instructions for various imaging procedures (e.g., MRI, CT, X-ray)
Coordinate with imaging technologists and other departments to ensure proper patient flow
Verify imaging orders to ensure all information is accurate, complete, and matches the scheduled exam (e.g., exam type, body part, laterality, clinical indications).
If discrepancies or missing information are identified, follow established procedures to contact the ordering provider or their office to obtain a corrected or updated order.
Ensure all orders are finalized and properly documented in the patient chart prior to the appointment to avoid delays in care and ensure compliance with regulatory requirements.
Contact patients in advance to confirm their upcoming imaging appointments.
Verify appointment details including date, time, location, and type of exam.
Provide patients with any necessary preparation instructions (e.g., fasting, medication restrictions) specific to their imaging procedure.
Address any patient questions or concerns and ensure they understand check-in procedures and arrival time expectations.
Document confirmation in the appropriate system or communication log.
Other duties as assigned.
Pharmacy Technician (Pool)
Phoenix, AZ jobs
Job Description
At The CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
Paid Sick Leave
401k plan with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Minimum Qualifications:
Licensed with the State Board of Pharmacy.
Current Life Support Certification (BLS) required or obtained within 90 days of hire.
A minimum of one year of experience in a corresponding setting, or completion of a vocational training program.
High school diploma or GED equivalent
Training and education of general chemistry knowledge and basic algebra knowledge.
Essential Functions:
Prepares medications for dispensing by retrieving, counting, pouring, weighing, and at times mixing medications. Ability to maintain sterile technique.
Makes requisitions for drugs and supplies with professional guidance from the pharmacists.
Orders, receives, and maintains inventory of drugs and chemicals, and ensures their security within the facility.
Verifies that information on the patient's medication reconciliation report is complete and accurate by meeting with patients or patient's representative and conducting interviews.
Enters data in computer system/EMR, recording all the medications, purchase orders, requisitions, and disbursements.
Maintains flexibility with scheduling and job assignments in order to cover patient needs. Ability to work in multiple hospital units, including, the Operating Room, Medical/Surgical Units, Pre-Op and Recovery Units.
Fosters a positive and professional hospital environment by interacting with all persons in a considerate, helpful and courteous manner and by participating as a team member.
Participates in committees, work groups, and meetings as deemed necessary. Can demonstrate measurable results and meet target dates. Collaborates with a multidisciplinary team and takes part in shared leadership.
Prepares IV and other complex treatments, using a septic technique, under the supervision of a registered pharmacist, delivers medications to patient care areas after the pharmacist has checked it.
Utilizes individual goals and KPI models to measure and report on performance improvement.
Ensure crash carts are adequately supplied and restocked with no expired medication.
Maintain documentation of temperature logs (refrigerator, room temperature, warmers, and humidity where applicable).
Manage and maintain an Automatic Dispensing Machine, including stocking medications, monitor usage including daily audits, and resolving system errors.
Other duties as assigned.
Working Conditions & Physical Demands
Indoors in a climate-controlled environment. Patient care environment with potential exposure to unpleasant odors, to blood and body fluids which may carry infection, to infectious disease, and to chemical and electrical hazards. Occasional exposure to outdoor climate.
Good visual acuity, accurate color vision. Ability to lift 25-50 pounds, which may require pushing, pulling and essentially utilizing a full range of body movement. Ability to stand, walk, stoop, kneel, crouch and/or crawl. Ability to reach, grasp, use finger movement and feel fine sensation to discern temperature, texture, size, and shape. Ability to interpret verbal communication and hear.
OR Schedule Coordinator
Phoenix, AZ jobs
Job Description
At The CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
Competitive Health & Welfare Benefits
HSA with qualifying HDHP plans with company match
401k plan with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Wellness Events
Minimum Qualifications:
High school diploma/GED is required.
Two years of scheduling experience preferred.
Essential Functions:
Schedules surgical procedures based on booking sheets received from physician's office.
Ensures that the information in the scheduling software is complete and correct by comparing the scheduled procedure with the original booking sheet.
Communicates with individual schedulers in a professional and collaborative manner.
Communicates all lineup changes, add-on, and cancellations with the OR Manager and OR Charge Nurse.
Builds surgical charts to include all paperwork received from the physician's office.
Runs reports from scheduling software as requested.
Coordinates anesthesia coverage based on number of rooms running, and case lineup.
Assumes other related responsibilities as required and assigned.
Physical Therapy Technician PRN
Sun City, AZ jobs
Job Description
At The CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
Competitive Health & Welfare Benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
QUALIFICATIONS
High school diploma/GED or equivalent working knowledge preferred.
Graduation from a technical program is preferred.
One-year of experience in an out-patient physical therapy clinic is preferred.
Knowledge of how to use and maintain physical therapy equipment.
Knowledge of department policies and procedures.
ESSENTIAL FUNCTIONS
Assists the Physical Therapist with patient care and implementing the plan of treatment.
Establishes and maintains effective communication with patients, family members, and other departments.
Assists the front office staff as needed.
Responds to patient questions and inquiries as required to maintain high patient satisfaction levels.
Responsible for care and maintenance of equipment and keeping a safe and clean environment in the clinic.
Maintains patient confidentiality
The Physical Therapy Tech is assisting the Physical Therapist and Physical Therapy Assistant With the implementation of the plan of care for the patient.
The CORE Institute team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.
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