Technical Specialist jobs at Eastwood & Company - 195 jobs

Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to be onsite approximately 3 days per week The Role: Global Calibration Technical Specialist - Steering & Suspension We are seeking an exceptional candidate for the position of Global Calibration Technical Specialist, within GM's Chassis Controls organization at Milford Proving Grounds. The Global Cal Technical Specialist will be responsible for leading teams of Calibration Engineers in the Steering and Suspension product areas to produce high-quality, on-time deliverables using common methods, processes, and procedures. The selected candidate will be involved in the development of future performance features, calibration strategies and controls design. The ideal candidate should possess comprehensive experience in Vehicle Dynamics, Chassis Controls calibration, subjective and objective evaluation & validation of controls systems, along with demonstrated leadership, planning, communication, teamwork, and prioritization skills What You'll do: * Champion the safety of our employees and customers * Technical Leader for GM's in-house Steering & Suspension calibration team * Lead Steering & Suspension calibration strategic direction and support associated algorithm development for the feature area * Develop common approaches and institutionalize them in Calibration Standard Work (Calibration Procedures, Deliverables, Master Calibration, Cal Tools, etc.) * Improve the efficiency and quality of Standard Work by systematically driving present vehicle-based tasks into virtual SiL, HiL and CoSim work packages * Mentor Calibration Engineers, providing technical training and establish good communication and knowledge-sharing * Support the resolution of development issues with urgency * Serve as a Technical Leader in multiple forums * Support and approve software change requests related to GM's in-house Steering & Suspension SW products * Define major calibration variants on each program * Develop GVBR vehicle usage requests for future program needs * Develop Feature Rollout Plans * Support technical calibration peer reviews and leadership reviews * Support Calibration Engineers to ensure high-quality, on-time deliveries and flawless launches * Support resolution of vehicle, plant, service, and customer issues * Provide input to VTS, STS, SSTS, and CTS specifications as applicable * Ensure compliance with government regulations and GM policies * Document and integrate Lessons Learned from development and field issues into future Controls designs and Calibration Standard Work * Actively participate in ATW and Advanced Calibration projects related to Steering & Suspension controls * Adhere to all safety precautions and requirements, treating safety as the top priority during all work activities Your Skills & Abilities (Required Qualifications) * BS in Mechanical Engineering, Electrical Engineering, or similar * Minimum 10 years of relevant engineering experience (vehicle dynamics, chassis/driveline performance, brake controls, calibration, etc.) * Thorough physics-based knowledge of vehicle dynamics and performance * Experience calibrating complex production programs * Thorough knowledge / understanding of TCS algorithms and truck off-road control philosophies * Demonstrated ability to lead, coordinate and motivate the performance of a cross-functional team and achieve substantial influence without administrative authority * Exercises independent judgment with minimal input from leaders * Demonstrated ability to provide technical direction to other engineers and engineering support personnel * Very high level of analytical problem solving skills where problems are unusual and difficult * Demonstrated ability to develop and execute new processes * Creates and maintains an environment that enables all participants to contribute to full potential * Hands-on experience with vehicle dynamics performance, limit handling, and off-road performance * Fluent with in-vehicle development tools (INCA, NeoVI, etc.) * GM Level 3 driver certification or equivalent What Will Give You A Competitive Edge (Preferred Skills) * MS in Mechanical Engineering, Electrical Engineering, or similar * Experience working in multiple functional areas within controls/calibration (chassis, brakes, powertrain) * Experience developing/executing GM standard calibration processes GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Position Information: The Reconditioning Technician-Coating Specialist ensures customers' needs are met in a friendly, timely, and professional manner. S/he will accomplish these objectives through preparing vehicles for service as well as reconditioning interior and exterior in line with customer and dealership expectations. Areas of Emphasis: • Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication • Understand the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service” • Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management • Be a great team member. • Successfully Maintain the following accountabilities o Understand and maintain an appropriate Days to Lot ratio o Complete daily work assignments timely and accurately o Complete a Utilization Report daily Duties and Responsibilities: • Greet every customer, every day • Maintain high ethical standards when dealing with customers, co-workers and vendors • Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards • Prepare vehicles for service as well as reconditioning interior and exterior in line with customer and dealership expectations • Wash vehicle exterior, using cleaning solution, water, cloths, and brushes • Apply wax and/or sealants to auto body, and wipe or buff surface to protect and preserve shine, using cloth or buffing machine • Vacuum interior of vehicles to remove loose dirt and debris • Clean upholstery, rugs, and other surfaces, using cleaning agents, applicators, and cleaning devices • Apply revitalizers and preservation agents to vinyl or leather surfaces and treat fabrics with spot and stain-resistant chemicals to preserve and protect interior components • Clean engine and engine compartment with steam-cleaning equipment and various cleaning agents to remove grease and grime • Apply special-purpose cleaners to remove foreign materials which normal cleaning procedures do not remove, utilizing experience and judgment and following recommendations of the product's manufacturer • Paint engine components and related parts, using spray gun or aerosol can and masking materials • Apply paint to chipped body surfaces of vehicles, using touch-up paint • Apply dyes and reconditioning chemicals to vinyl tops of vehicles to restore color and condition • Correct surfaces, as required, prior to Ceramic/Sealing, communicate attention areas if any found to MGR • Operate buffing machine/orbital polisher and sand as needed • Apply environmental protection products to vehicle, including undercoating and rustproofing, Ceramics, and sprayable linings as directed • Remove surface contamination as needed prior to spraying undercoat/rustproofing • Wear appropriate PPE during application of sprayables and while in booth • Operate scent removal equipment as needed • Maintaining overall site appearance, ensuring business is presentable and clean • Fuel and stage vehicles as directed • Report any found defects/damage/imperfections to appropriate staff member • Installation of accessories to support sales department • Supports sales team in maintaining a neat, organized and clean display lot • Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards Requirements Qualifications: Knowledge of automotive repair and maintenance. Valid driver's license and a good driving record. Manual dexterity. Good judgment. Ability to use hand and power tools and other machinery safely. Working Conditions: This is a physically demanding position. Will stand six to eight hours per shift. Will lift parts weighing up to 70 pounds. S/he will bend, stoop, kneel, crouch, reach, and feel. Will use hand and power tools. Will be exposed to noise, vibration, dust, paint, cleaning solutions, and other hazardous and nonhazardous materials. Appropriate PPE required for certain spray applications. Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Thomas Automotive Family is an Equal Opportunity Employer

Requirements Qualifications: Knowledge of automotive repair and maintenance. Valid driver's license and a good driving record. Manual dexterity. Good judgment. Ability to use hand and power tools and other machinery safely. Working Conditions: This is a physically demanding position. Will stand six to eight hours per shift. Will lift parts weighing up to 70 pounds. S/he will bend, stoop, kneel, crouch, reach, and feel. Will use hand and power tools. Will be exposed to noise, vibration, dust, paint, cleaning solutions, and other hazardous and nonhazardous materials. Appropriate PPE required for certain spray applications. Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Thomas Automotive Family is an Equal Opportunity Employer

.... The Supplier Technical Assistance (STA) Technical Specialist for Assembly Process serves as a regional expert, driving excellence and continuous improvement in assembly manufacturing processes. This role is critical in ensuring the deployment of Ford's manufacturing standards, preventing recurrence of issues, and supporting the industrialization of new technologies within the assembly domain. The specialist will lead problem-solving efforts for significant quality issues and collaborate cross-functionally to achieve product program objectives. We are seeking a highly skilled and experienced STA Technical Specialist for Assembly Process to act as a global lead, driving manufacturing process standards, technical innovations, and problem-solving for assembly operations. This role involves conducting assessments, developing training, and collaborating with Product Development to ensure design for manufacturing feasibility. A Bachelor's degree in Engineering and approximately 8 years of relevant manufacturing process experience are required, with advanced problem-solving skills preferred. What you will do... * Acts as a Global lead for Assembly manufacturing processes. * Drives Prevent Recurrence by deploying Ford manufacturing process standards, lessons learned, best practices, and technical innovations related to Assembly. * Leads Manufacturing Risk Assessment and supports the industrialization of New Technologies within Assembly processes, utilizing the GTDS process. * Drives the regional business plan for their special manufacturing process area (Assembly). * Conducts manufacturing process assessments specifically for Assembly, driven by a priority model. * Keeps abreast of technical developments in Assembly manufacturing technologies through benchmarking processes, methods, and equipment. * Develops and delivers technical training materials and plans for Assembly standards, assessments, and advanced/new technologies. * Demonstrates special process technical problem-solving for significant quality issues (e.g., Stop Ships, Field Actions), production supply, or warranty concerns (aligned with the Balanced Single Agenda for Quality) pertaining to Assembly. * Interfaces with Product Development to provide design for manufacturing feasibility input for Assembly. * Travels throughout the region, and globally as necessary, to support responsibilities. What you will do... * Acts as a Global lead for Assembly manufacturing processes. * Drives Prevent Recurrence by deploying Ford manufacturing process standards, lessons learned, best practices, and technical innovations related to Assembly. * Leads Manufacturing Risk Assessment and supports the industrialization of New Technologies within Assembly processes, utilizing the GTDS process. * Drives the regional business plan for their special manufacturing process area (Assembly). * Conducts manufacturing process assessments specifically for Assembly, driven by a priority model. * Keeps abreast of technical developments in Assembly manufacturing technologies through benchmarking processes, methods, and equipment. * Develops and delivers technical training materials and plans for Assembly standards, assessments, and advanced/new technologies. * Demonstrates special process technical problem-solving for significant quality issues (e.g., Stop Ships, Field Actions), production supply, or warranty concerns (aligned with the Balanced Single Agenda for Quality) pertaining to Assembly. * Interfaces with Product Development to provide design for manufacturing feasibility input for Assembly. * Travels throughout the region, and globally as necessary, to support responsibilities.

... Lead Ford Signoff Process of all Switches and Shifters from FSS including evidence in FEDE - continually working with team on improvements for a more robust signoff Integral to Signoff of System/Subsystem/Component with specific signoff responsibility BEFORE Chief Signoff Technical Expert - System & Application Signoff for FSS Switches and Shifters What you'll do... * Assist Switch and Shifter Technical Specialists along with supervisors in removing obstacles to on-time milestone signoff. Escalate to functional chief engineer as needed. * Improve FSS requirements - work with engineers to assess newly cascaded requirements for applicability, assess current requirements and enhance as required for better application, assess regulatory requirements for applicability and how to cascade in FEDE. * Identify mis-cascaded requirements to proper CPSC codes. Feedback any required updates to the requirement author for improvement. * Create documentation to ensure GPDS deliverables are understood by engineers and status tracked for Switch and Shifter Engineering. * Improve FEDE - refine or add tabs as appropriate and ensure evidence stored there. * Co-Lead Technical Design Reviews (TDRs) for System/Subsystem/Component with Switch and Shifter Technical Specialists * Coach, Mentor and Train What you'll do... * Assist Switch and Shifter Technical Specialists along with supervisors in removing obstacles to on-time milestone signoff. Escalate to functional chief engineer as needed. * Improve FSS requirements - work with engineers to assess newly cascaded requirements for applicability, assess current requirements and enhance as required for better application, assess regulatory requirements for applicability and how to cascade in FEDE. * Identify mis-cascaded requirements to proper CPSC codes. Feedback any required updates to the requirement author for improvement. * Create documentation to ensure GPDS deliverables are understood by engineers and status tracked for Switch and Shifter Engineering. * Improve FEDE - refine or add tabs as appropriate and ensure evidence stored there. * Co-Lead Technical Design Reviews (TDRs) for System/Subsystem/Component with Switch and Shifter Technical Specialists * Coach, Mentor and Train

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? In this position... As part of the Ford Customer Service Division (FCSD) strategy to reimagine the dealer support model, Service Engineering & Operations is standing up a dedicated team to receive and resolve Technical Support Requests (TSR) from dealer technicians. The team's focus is to deliver a timely response while providing technical support, guidance, and repair plan information. This team will partner closely with the Technical Field Operations team to ensure delivery of excellent end to end technical support. The Case Analyst reports to the Commodity Supervisor and is responsible for case managing Technical Support Requests received from dealer technicians seeking technical assistance. They will provide remote diagnostic and repair guidance, owning the contact from beginning to confirmed resolution. You'll have... High School Diploma 2+ years' experience in hands-on technical/diagnostic competency from sources including but not limited to, automotive manufacturer, technical service, automotive dealership service, independent hands-on vehicle repair facilities, military vehicle maintenance and repair, service repair skills training, college/university automotive programs. Proficient in vehicle diagnostics and repair Even better, you may have... Bachelor's degree or higher (technical degrees preferred, including Automotive Technology, Automotive Technology Management, Field Service Operations, Advance Vehicle Systems, Automotive Engineering Technology, Automotive Service Tech technology, Automotive Industry Management and Engineering). ASE Certifications Senior Master Certified or equivalent OEM training certifications State Automotive Certifications Automotive Dealership work experience Possess strong interpersonal skills, with ability to demonstrate professionalism in all actions. Reliable & diligent worker Collaborative team player Believe in skilled and motivated people working together. Focused on continuous development of self and others. Ability to work independently, forward-thinking. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: Immediate medical, dental, vision and prescription drug coverage Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more Vehicle discount program for employees and family members and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year's Day Paid time off and the option to purchase additional vacation time. This position is a salary grade 4 and ranges from $55,020-92,580., This position is a salary grade 5 and ranges from $63,480-106,680., This position is a salary grade 6 and ranges from $72,480-121,440. For more information on salary and benefits, click here: ************************** Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. #LI-Onsite #LI-MK1 What you'll do... Dealer Requests Manage Dealer Technical Service Requests (multi-channel) for complex vehicle repairs. Provide timely initial response. Exercise independent judgement to communicate with technicians of all skill levels to provide diagnosis and repair plan: Research workshop manuals, service publications and various other technical/engineering documents. Respond / Formulate technically accurate recommendations. Determine final disposition of a repair to confirm closure, completing outreach to the technician or Dealer service management if required. Maintain timely case management ensuring that each case does not exceed allowable aging objectives. Coordinate and collaborate with both Field Service Engineers (FSE) and directly with Dealer Management/Service Personnel to ensure steady progression on each case driving timely resolution. Escalation of concerns for assistance and support Escalation to and interface with Engineering, and key stakeholders. Escalation to and interface with Field Team to provide in-dealership assistance. Continuous Improvement Participate in calibration sessions, peer reviews and team meetings, coaching and training sessions. Support Company initiatives that enhance the vehicle diagnosis and repair process. The Case Analyst should be comfortable and familiar in representing the Voice of the Dealer & Technician when interfacing other cross-functional teams, along with maintaining Voice of the Customer mindset in driving towards continuous improvement of operations. This position is located in Allen Park, MI.

Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Cloud Engineering Support Specialist I Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 5% of the time Work Shift Day Compensation Hourly base pay rate is $24.23 - $36.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.Primary Responsibilities and Accountabilities Maintain and support multiple customer environments. Work a standard 40+ hour week with flexibility for business needs. Update and manage ticket backlog in accordance with internal policies. Provide crisis management by identifying high-priority issues and escalating appropriately. Deliver a customer-first experience while managing tickets via phone and email. Collaborate effectively with your immediate team and across all company divisions. Engage internal and external resources-including technical engineers, account teams, and project managers-to troubleshoot and resolve issues. Drive solutions that lead to resolution or mitigation with a high level of customer satisfaction. Follow guidance and direction from senior engineers while contributing to team goals. Remain flexible to customer-facing responsibilities, including travel to customer sites as required. Minimum Qualifications High school diploma/GED with less than 2 years of experience; or no diploma/GED with 2 years of experience. Strong communication, presentation, writing, and organizational skills. Ability to manage time effectively and adapt to shifting priorities. Willingness to work alternative days and shifts as needed (e.g., Tuesday-Saturday or Sunday-Thursday; Day, Evening, or Night shifts). Basic knowledge of Microsoft Active Directory (password resets, security groups). Basic networking knowledge (IP address, MAC address, Layer 1 vs. Layer 2). Proficiency with general computer usage, internet, and Microsoft Office applications. Preferred Qualifications Experience with Fortigate firewalls. SD-WAN management expertise. Advanced networking skills (NAT, Subnetting, VPN, Fortigate, vShield Edge). Server performance monitoring. Familiarity with N-able (RMM platform). Prior experience in a Managed Service Provider (MSP) environment. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? In this position... As part of the Ford Customer Service Division (FCSD) strategy to reimagine the dealer support model, Service Engineering & Operations is standing up a dedicated team to receive and resolve Technical Support Requests (TSR) from dealer technicians. The team's focus is to deliver a timely response while providing technical support, guidance, and repair plan information. This team will partner closely with the Technical Field Operations team to ensure delivery of excellent end to end technical support. The Case Analyst reports to the Commodity Supervisor and is responsible for case managing Technical Support Requests received from dealer technicians seeking technical assistance. They will provide remote diagnostic and repair guidance, owning the contact from beginning to confirmed resolution. The Case Analyst reports to the Commodity Supervisor and is responsible for case managing Technical Support Requests received from dealer technicians seeking technical assistance. They will provide remote diagnostic and repair guidance, owning the contact from beginning to confirmed resolution. What you'll do... Dealer Requests * Manage Dealer Technical Service Requests (multi-channel) for complex vehicle repairs. * Provide timely initial response. * Exercise independent judgement to communicate with technicians of all skill levels to provide diagnosis and repair plan: * Research workshop manuals, service publications and various other technical/engineering documents. * Respond / Formulate technically accurate recommendations. * Determine final disposition of a repair to confirm closure, completing outreach to the technician or Dealer service management if required. * Maintain timely case management ensuring that each case does not exceed allowable aging objectives. * Coordinate and collaborate with both Field Service Engineers (FSE) and directly with Dealer Management/Service Personnel to ensure steady progression on each case driving timely resolution. Escalation of concerns for assistance and support * Escalation to and interface with Engineering, and key stakeholders. * Escalation to and interface with Field Team to provide in-dealership assistance. Continuous Improvement * Participate in calibration sessions, peer reviews and team meetings, coaching and training sessions. * Support Company initiatives that enhance the vehicle diagnosis and repair process. The Case Analyst should be comfortable and familiar in representing the Voice of the Dealer & Technician when interfacing other cross-functional teams, along with maintaining Voice of the Customer mindset in driving towards continuous improvement of operations. This position is located in Allen Park, MI. What you'll do... Dealer Requests * Manage Dealer Technical Service Requests (multi-channel) for complex vehicle repairs. * Provide timely initial response. * Exercise independent judgement to communicate with technicians of all skill levels to provide diagnosis and repair plan: * Research workshop manuals, service publications and various other technical/engineering documents. * Respond / Formulate technically accurate recommendations. * Determine final disposition of a repair to confirm closure, completing outreach to the technician or Dealer service management if required. * Maintain timely case management ensuring that each case does not exceed allowable aging objectives. * Coordinate and collaborate with both Field Service Engineers (FSE) and directly with Dealer Management/Service Personnel to ensure steady progression on each case driving timely resolution. Escalation of concerns for assistance and support * Escalation to and interface with Engineering, and key stakeholders. * Escalation to and interface with Field Team to provide in-dealership assistance. Continuous Improvement * Participate in calibration sessions, peer reviews and team meetings, coaching and training sessions. * Support Company initiatives that enhance the vehicle diagnosis and repair process. The Case Analyst should be comfortable and familiar in representing the Voice of the Dealer & Technician when interfacing other cross-functional teams, along with maintaining Voice of the Customer mindset in driving towards continuous improvement of operations. This position is located in Allen Park, MI.

The IT Support Specialist position installs, modifies and makes minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users. This position would split time between Brighton and Lansing offices. Responsibilities Identifies and procures the hardware and software needed to satisfy user requirements. Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users' premises. Loads appropriate software packages such as operating systems, networking components and office applications. Assists in the customization and adaptation of existing programs to meet users' requirements. Provides telephone, in-person and online support to end-users. Coordinates activities with network services and information systems groups. Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication. Refers major hardware problems to service personnel for correction. Connects users to networks and provides initial training in facilities and applications. Sets up and provides support for mobile devices. Assists in research and procurement of computer accessories and supplies. Manages IT inventory of supplies in the print room and server room. Performs other duties as assigned. Qualifications Formal Education, Licenses and Certifications High School diploma required. Associate's degree in technical field preferred. Knowledge and Experience Two (2) years of related experience. Competencies and Personal Attributes Ability to organize, multitask, and prioritize. Ability to communicate effectively verbally and in writing. Ability to interact with employees and vendors in a professional manner. Technical capacity Time management Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Availability This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Travel Local travel to all PEA Group offices is expected.

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at ************* About the Opportunity DMI, LLC is seeking a VIP Support Technician to join us. The VIP Support Technician provides dedicated, high-priority IT support to senior Department of Defense (DoD) personnel, including General Officers, Senior Executive Service (SES) members, Presidential Appointees (PAS), and other designated VIPs. This role ensures rapid incident resolution, proactive system maintenance, and seamless IT service delivery across classified and unclassified networks. Duties and Responsibilities: Deliver Level II “Gold” and Level III “Platinum” support to VIP users, including on-site and remote troubleshooting for NIPRNet, SIPRNet, and higher classification systems. Provide 24x7x365 support, including after-hours and emergency response, for VIP incidents and service requests. Conduct daily wellness visits to Level III VIPs to proactively identify and resolve IT issues. Support VIP travel by provisioning and testing mobile and secure communications equipment (e.g., DMCC, WINDAR-S). Install, configure, and maintain desktop and mobile devices, including secure systems and COMSEC equipment. Maintain and manage Home Kits and on-base residence IT setups for VIPs. Coordinate with internal and external support teams to ensure cradle-to-grave ownership of VIP tickets. Document incidents and service requests in the Ticket Management System (TMS) (e.g., ServiceNow). Provide training and user support for unified communications, remote access, and secure mobile platforms. Ensure compliance with cybersecurity protocols, including data-at-rest encryption and classified spillage remediation. Maintain bench stock of pre-configured equipment for rapid deployment. Qualifications Required Skills/Certifications: Clearance: Top Secret with SCI eligibility. Experience: Proven experience supporting senior leadership in a DoD or federal IT environment. Strong troubleshooting skills across Windows, mobile, and secure systems. Familiarity with VIP support protocols and high-urgency service delivery. Certifications: DoD 8570.01-M IAT Level II (e.g., Security+). Help Desk Institute (HDI) or A+ related certifications Skills: Excellent communication and customer service skills. Ability to work independently and under pressure. Proficiency with remote support tools (e.g., DameWare), TMS platforms, and mobile device management systems. Min Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: There are no physical requirements for this position. Location: McLean, VA Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: Do What's Right - We lead with honesty and integrity. Own the Outcome - We take responsibility and deliver. Deliver for Our Customers - We are relentless about delivering value. Think Bold, Act Smart - We innovate with purpose. Win Together - We collaborate and celebrate our success. These values aren't just ideals-they show up in how we support every part of your well-being: Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Cloud Engineering Support Specialist I Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 5% of the time Work Shift Day Compensation Hourly base pay rate is $24.23 - $36.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. Primary Responsibilities and Accountabilities * Maintain and support multiple customer environments. * Work a standard 40+ hour week with flexibility for business needs. * Update and manage ticket backlog in accordance with internal policies. * Provide crisis management by identifying high-priority issues and escalating appropriately. * Deliver a customer-first experience while managing tickets via phone and email. * Collaborate effectively with your immediate team and across all company divisions. * Engage internal and external resources-including technical engineers, account teams, and project managers-to troubleshoot and resolve issues. * Drive solutions that lead to resolution or mitigation with a high level of customer satisfaction. * Follow guidance and direction from senior engineers while contributing to team goals. * Remain flexible to customer-facing responsibilities, including travel to customer sites as required. Minimum Qualifications * High school diploma/GED with less than 2 years of experience; or no diploma/GED with 2 years of experience. * Strong communication, presentation, writing, and organizational skills. * Ability to manage time effectively and adapt to shifting priorities. * Willingness to work alternative days and shifts as needed (e.g., Tuesday-Saturday or Sunday-Thursday; Day, Evening, or Night shifts). * Basic knowledge of Microsoft Active Directory (password resets, security groups). * Basic networking knowledge (IP address, MAC address, Layer 1 vs. Layer 2). * Proficiency with general computer usage, internet, and Microsoft Office applications. Preferred Qualifications * Experience with Fortigate firewalls. * SD-WAN management expertise. * Advanced networking skills (NAT, Subnetting, VPN, Fortigate, vShield Edge). * Server performance monitoring. * Familiarity with N-able (RMM platform). * Prior experience in a Managed Service Provider (MSP) environment. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at ************* About the Opportunity DMI, LLC is seeking a Help Desk Technician - Varying Levels to join us. The Help Desk Specialist provides Tier I technical support in a high-volume call center environment, serving as the initial point of contact for IT issues across the DISA J6 enterprise. This role is responsible for resolving routine technical problems, escalating complex issues, and ensuring a high level of customer satisfaction. Duties and Responsibilities: Customer Interaction & Support: Respond to incoming calls, emails, instant messages, and self-service tickets from users across multiple DoD networks (NIPRNet, SIPRNet, Yellow Network). Provide Tier I troubleshooting for hardware, software, and network connectivity issues. Use remote desktop tools (e.g., DameWare) to assist users in real time. Ticket Management: Accurately log all interactions in the Ticket Management System (TMS), currently ServiceNow. Categorize, prioritize, and update tickets in accordance with established SOPs and performance standards. Strive for First Call Resolution (FCR) and escalate unresolved issues to Tier II or other support teams. Performance Monitoring: Meet or exceed service level targets such as Average Speed to Answer (ASA), call abandonment rate, and FCR rate. Participate in quality assurance reviews and contribute to service improvement initiatives. Knowledge Management: Reference and contribute to the knowledge base to support consistent issue resolution. Identify recurring issues and recommend updates to documentation or training materials. Collaboration: Work closely with queue managers, Tier II support, and other J6 service centers to ensure timely and effective resolution of user issues. Support surge operations and special events as required. Qualifications Required Skills/Certifications: Clearance: Active Secret clearance (TS/SCI preferred) Certifications: DoD 8570.01-M IAT Level II (e.g., Security+). Help Desk Institute (HDI) or A+ related certifications 4+ years of experience in IT help desk or customer support roles, preferably in a DoD or federal environment. Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts. Familiarity with ITSM tools (e.g., ServiceNow) and remote support software. Excellent communication, problem-solving, and customer service skills. Ability to work in a high-tempo, mission-critical environment with rotating shifts. Min Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: There are no physical requirements for this position. Location: McLean, VA Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: Do What's Right - We lead with honesty and integrity. Own the Outcome - We take responsibility and deliver. Deliver for Our Customers - We are relentless about delivering value. Think Bold, Act Smart - We innovate with purpose. Win Together - We collaborate and celebrate our success. These values aren't just ideals-they show up in how we support every part of your well-being: Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at ************* About the Opportunity DMI, LLC is seeking a Help Desk Specialist to join us. The Help Desk Specialist provides Tier I and Tier II IT support to end users within the Department of Defense (DoD) enterprise. This role is part of the broader Service Desk Management function and is responsible for resolving incidents, fulfilling service requests, and ensuring high-quality customer service in accordance with established performance standards. Duties and Responsibilities: Incident and Request Management: Receive, document, and resolve user incidents and service requests via phone, email, chat, and walk-ins using the Government's Ticket Management System (TMS), currently ServiceNow. Perform initial troubleshooting and resolve issues at Tier I/II level or escalate to appropriate support teams. Ensure tickets are updated regularly and closed in accordance with SOPs and performance metrics. Technical Support: Provide support for desktops, laptops, mobile devices, printers, and standard DoD-approved software. Assist with account management tasks such as password resets, access issues, and VPN/Citrix support. Use remote desktop tools to resolve issues and guide users through solutions. Customer Service: Deliver professional, courteous, and timely support to all users, including VIPs when required. Maintain ownership of tickets from intake to resolution, ensuring user satisfaction and proper documentation. Follow up with users to confirm resolution and gather feedback. Knowledge Management: Reference and contribute to the Service Desk knowledge base and SOPs. Identify recurring issues and recommend updates to documentation or processes. Metrics and Reporting Support: Support the collection of service metrics such as First Call Resolution (FCR), ticket aging, and resolution times. Participate in quality assurance reviews and provide feedback for service improvement Qualifications Required Skills/Certifications: Clearance: Active Secret clearance (TS/SCI preferred) Certifications: DoD 8570.01-M IAT Level II (e.g., Security+). Help Desk Institute (HDI) or A+ related certifications 2 years of experience in IT help desk or technical support roles. Strong knowledge of Windows OS, Microsoft Office Suite, and remote support tools. Familiarity with ITIL-based service management practices and enterprise ticketing systems (e.g., ServiceNow). Excellent communication, problem-solving, and customer service skills. Ability to work in a high-tempo, mission-critical environment with shifting priorities. Min Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: There are no physical requirements for this position. Location: McLean, VA Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: Do What's Right - We lead with honesty and integrity. Own the Outcome - We take responsibility and deliver. Deliver for Our Customers - We are relentless about delivering value. Think Bold, Act Smart - We innovate with purpose. Win Together - We collaborate and celebrate our success. These values aren't just ideals-they show up in how we support every part of your well-being: Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Griffin Associates DoD Client Seeks: DoD IT Computer with 2 Years Experience * *Apply with Resume! Work Authorization/Security Clearance Department of Defense (DoD) Secret security clearance, or the ability to obtain one Required: High School or better. Pursuant to EO 14042, this position may require proof of being fully vaccinated for COVID-19. Overview Experience Required: 2 years: Computer applications and operation of existing computer programs High school diploma or equivalent. Working knowledge of Windows 10, Windows Server, Active Directory, Microsoft Office, and other personal computer software, as well as hardware. Department of Defense (DoD) 8570.1-M, Information Assurance Workforce Improvement Program baseline certification of Information Assurance Technical (IAT) Level II Computing Technology Industry Association (CompTIA) Security +. Excellent PC and network troubleshooting skills. Preferred Education and Experience Certificates of training in Windows, McAfee Host Based Security Software (HBSS) and Assured Compliance Assessment Solutions (ACAS) IT Help Desk experience. Summary/Objective Assists ensuring availability, accessibility, usability of Information Technology (IT) hardware and software. Install software on personal computers (PCs). Prepare new PCs for use, and previously used PCs for reuse. Perform routine maintenance of PC hardware and software. Responds to PC users' requests for assistance with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, and resolve or escalate for resolution. Administer PC users' IT, including ensuring compliance with security requirements. Position Type/Expected Hours of Work: Full-time, normally 40 hours per workweek Travel: None. **APPLY WITH RESUME!

The Technical Support Specialist serves as the first point of contact for store leaders and franchisees, providing technical assistance and troubleshooting to resolve IT-related issues efficiently. This role focuses on achieving first-call resolution by diagnosing problems, guiding users through solutions, or determining when equipment replacement is necessary. The specialist is responsible for accurately documenting issues, processing hardware replacement requests, and escalating incidents to the appropriate resolver groups when needed. By delivering excellent customer service and ensuring minimal disruption to store operations, this position plays a critical role in maintaining system reliability and operational efficiency across multiple point-of-sale platforms and store technologies Responsibilities: Provide first-call resolution by diagnosing and resolving technical issues with store leaders and franchisees over the phone using remote troubleshooting tools and support software. Utilize remote desktop applications, system monitoring tools, and diagnostic software to analyze and resolve hardware, software, and network-related issues. Troubleshoot point-of-sale (POS) systems, payment terminals, networking equipment, and other store technologies, ensuring minimal disruption to business operations. Identify when equipment replacement is necessary and process orders using asset management and ticketing systems to ensure timely resolution. Accurately document all interactions, troubleshooting steps, resolutions, and hardware replacements within the incident management system (e.g., ServiceNow, Zendesk, or similar). Escalate unresolved or complex incidents to the appropriate resolver group, ensuring all relevant technical details and troubleshooting steps are included for efficient resolution. Maintain a strong understanding of company-supported technologies, including multiple POS platforms, store IT infrastructure, and related hardware/software. Follow established protocols for prioritizing and handling incidents based on severity, impact, and business needs. Communicate effectively with store personnel, providing clear instructions, setting expectations, and ensuring excellent customer service. Continuously learn and adapt to new technologies, software updates, and system changes to improve troubleshooting efficiency and effectiveness. Skill Requirements: Ability to perform repeated bending, standing and reaching Strong knowledge of troubleshooting hardware, software, and network-related issues, including POS systems, payment terminals, and store IT infrastructure. Proficiency in using remote desktop tools (e.g., TeamViewer, BeyondTrust, Microsoft Remote Desktop) for troubleshooting and diagnostics. Experience with incident management and ticketing systems (e.g., ServiceNow, Zendesk, JIRA) for tracking and documenting technical issues. Ability to prioritize and handle multiple issues simultaneously in a fast-paced environment. Logical and methodical approach to diagnosing technical problems and escalating when necessary. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Strong customer service orientation with a patient, empathetic approach to assisting store leaders and franchisees. Ability to remain calm and professional under pressure, especially during major incidents or outages. Understanding of networking fundamentals, including TCP/IP, VPN, Wi-Fi, routers, and switches. Ability to diagnose and resolve issues with Windows-based systems, peripheral devices (printers, scanners, cash drawers), and cloud-based applications. Basic knowledge of cybersecurity best practices, data protection, and company IT policies. Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department Education Requirements: Associate degree in Computer Networking or 2 years of related experience At times temporary mandatory over-time at 1.5x pay may be required in accordance with federal and applicable state and local laws. If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link .

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) This position will involve daily travel to CLT airport for parts pick up before proceeding onsite. You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. You will be responsible for parts return with prepaid labels. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

The Technical Support Specialist serves as the first point of contact for store leaders and franchisees, providing technical assistance and troubleshooting to resolve IT-related issues efficiently. This role focuses on achieving first-call resolution by diagnosing problems, guiding users through solutions, or determining when equipment replacement is necessary. The specialist is responsible for accurately documenting issues, processing hardware replacement requests, and escalating incidents to the appropriate resolver groups when needed. By delivering excellent customer service and ensuring minimal disruption to store operations, this position plays a critical role in maintaining system reliability and operational efficiency across multiple point-of-sale platforms and store technologies. Key Duties and Responsibilities Provide first-call resolution by diagnosing and resolving technical issues with store leaders and franchisees over the phone using remote troubleshooting tools and support software. Utilize remote desktop applications, system monitoring tools, and diagnostic software to analyze and resolve hardware, software, and network-related issues. Troubleshoot point-of-sale (POS) systems, payment terminals, networking equipment, and other store technologies, ensuring minimal disruption to business operations. Identify when equipment replacement is necessary and process orders using asset management and ticketing systems to ensure timely resolution. Accurately document all interactions, troubleshooting steps, resolutions, and hardware replacements within the incident management system (e.g., ServiceNow, Zendesk, or similar). Escalate unresolved or complex incidents to the appropriate resolver group, ensuring all relevant technical details and troubleshooting steps are included for efficient resolution. Maintain a strong understanding of company-supported technologies, including multiple POS platforms, store IT infrastructure, and related hardware/software. Follow established protocols for prioritizing and handling incidents based on severity, impact, and business needs. Communicate effectively with store personnel, providing clear instructions, setting expectations, and ensuring excellent customer service. Continuously learn and adapt to new technologies, software updates, and system changes to improve troubleshooting efficiency and effectiveness. Education and Experience Education: Associates/2 Yr Degree Years of Relevant Experience: 2+ years Specific Knowledge and Skills Ability to perform repeated bending, standing and reaching Strong knowledge of troubleshooting hardware, software, and network-related issues, including POS systems, payment terminals, and store IT infrastructure. Proficiency in using remote desktop tools (e.g., TeamViewer, BeyondTrust, Microsoft Remote Desktop) for troubleshooting and diagnostics. Experience with incident management and ticketing systems (e.g., ServiceNow, Zendesk, JIRA) for tracking and documenting technical issues. Ability to prioritize and handle multiple issues simultaneously in a fast-paced environment. Logical and methodical approach to diagnosing technical problems and escalating when necessary. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Strong customer service orientation with a patient, empathetic approach to assisting store leaders and franchisees. Ability to remain calm and professional under pressure, especially during major incidents or outages. Understanding of networking fundamentals, including TCP/IP, VPN, Wi-Fi, routers, and switches. Ability to diagnose and resolve issues with Windows-based systems, peripheral devices (printers, scanners, cash drawers), and cloud-based applications. Basic knowledge of cybersecurity best practices, data protection, and company IT policies. Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary. Pay: $19.00 - $25.00 Hourly If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Change Initiative For Hiring. For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link .

The name "Astemo" is derived from the words "Advanced Sustainable Technologies for Mobility" and describes the mission of the integrated company to "provide a safe, sustainable and comfortable mobility life through technologies that contribute to an advanced and sustainable society". Our people are at the heart of achieving these goals, and we are proud to be an equal opportunities employer. We recruit and develop people from diverse backgrounds who can bring their skills and experience to our organization and make us even more effective. Own the Future and become a part of the team. Position Summary: This is an entry level role in the maintenance team. The person in this role is responsible for monitoring, maintaining and troubleshooting assigned manufacturing equipment. The TA is a key part of the technical support team for their assigned shift. Position Duties and Responsibilities: * Troubleshoot to perform simple machine repairs and recoveries to address downtime and quality issues * Perform Preventive Maintenance as assigned * Monitor process performance to ensure quality and efficiency targets are reached * Additional duties as prescribed by the coordinators Minimum Qualifications: * High school graduate or equivalent * Minimum Work Keys scores: 4 in Workplace Documents, 3 in Applied Mathematics, 4 in Graphic Literacy, and 3 in Applied Technology * Ability to follow procedures to accomplish assigned tasks * Careful attention to detail * Minimum 1-year work experience in an industrial manufacturing setting. * Willingness to work 40 or more hours per week and all shifts Preferred Qualifications: * Experience using mechanical hand tools * 3+ years related work experience in an industrial manufacturing setting * Familiarity with PLC's, Robot's, and industrial electronics a plus

Eastwood Parma Retail Store is looking for auto enthusiasts to join the team. Retail work where people are excited to spend their money on their dream automotive projects and the hours are good. Members of the Retail Store Team will be expected to: deliver an exceptional customer experience build customer relationships offer advice on automotive restoration be enthusiastic with customers about their projects handle customer transactions from greeting to check-out receive and stock inventory maintain appearance of the store work well with store team be able to both take direction and be a self-starter Qualified candidates will have: retail and/or customer service experience automotive restoration experience a plus, this includes: Mig and Tig welding, fabrication, previous use of Eastwood products ability to demonstrate the use of Eastwood products ability to problem solve ability to learn how to operate cash register or basic computer skills ability to stock and retrieve materials from shelves and floor stacks, and lift and carry up to 50 pounds ability to spend the majority of your time standing, walking with some stooping, climbing and kneeling the ability to work a flexible schedule within the following hours: Monday - Saturday - 8:30am-6:30pm and Sunday - 8:30am - 4:30pm Are you interested? Then we'd like to hear from you. The Culture Index Survey is a tool that helps us better understand the preferred communication styles and intrinsic motivational needs of our team. We ask that you set aside 7-10 minutes, during which you will have no interruptions or distractions, and simply follow the instructions. ********************************************************* Info.php?USER_ID=60082&COMPANY_CODE=bt SARNP9xj&h2=1603310971 Eastwood Since 1978 Eastwood has been developing, marketing, and distributing supplies, tools, and equipment used for the repair and restoration of automobiles. Eastwood's customers are serious do-it-yourselfers who are extremely loyal to the Eastwood brand and rely on Eastwood for unique products that enable successful completion of their repair and restoration projects. Eastwood is based in Pottstown, PA. and offers opportunity and a compensation package that includes medical, dental, life insurance, short- and long-term disabilities, 100% vested matching 401k plan, paid time off, incentive plan, employee assistance plan, employee discount and other voluntary benefits. Eastwood does pre-employment drug screening and background checks. EOE/veteran/disability The Eastwood Company participates in E-Verify.