The Hackett Group Jobs

We are seeking a highly skilled and experienced Microsoft Office 365 Administrator with a strong background in cloud technologies (Azure and AWS) with potential knowledge in DevOps, FinOps, and Monitoring Systems. The ideal candidate will be responsible for managing and migrating our Office 365 environment, ensuring seamless integration with cloud services, and optimizing our IT infrastructure. Key Responsibilities: * Microsoft Office 365 Administration: * Perform migrations from File Server to SharePoint, OneDrive, and cross-tenant mailbox migrations using tools like ShareGate and BitTitan MigrationWiz * Manage and administer Office 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams. * Ensure data integrity and security during migrations, including custom permissions and metadata preservation * Configure and manage Office 365 security and compliance settings. * Administer and manage cloud resources in Azure and AWS, including virtual machines, storage accounts, and networking components * Implement and manage Azure Virtual Desktop (AVD) environments * Configure and manage cloud-based web applications and services. * Ensure optimal performance, security, and cost-efficiency of cloud resources. * Cloud Administration (Azure and AWS): * Networking: * Configure and manage networking components in Azure and AWS, including VNETs, NSGs, VPNs, and load balancers * Ensure secure and efficient network connectivity between on-premises and cloud environments. Desirable Knowledge: * DevOps: * Implement and manage CI/CD pipelines using Azure DevOps and AWS CodePipeline * Automate infrastructure provisioning and configuration using Infrastructure as Code (IaC) tools like Terraform and ARM templates * FinOps: * Monitor and manage cloud costs using FinOps principles and tools * Analyze cloud spending and utilization to identify cost-saving opportunities and optimize resource allocation * Generate and present cloud cost reports and recommendations to stakeholders * Monitoring Systems: * Implement and manage monitoring and observability solutions for cloud and on-premises environments * Configure alerts and notifications for performance, availability, and security issues. * Perform regular audits and assessments to ensure compliance with organizational policies and industry standards Core Qualifications: * Bachelor's degree in Computer Science, Information Technology, or a related field. * Minimum of 3 years of experience in Microsoft Office 365 administration and cloud technologies (Azure and AWS). * Strong knowledge of Office 365 migration tools and best practices * Excellent problem-solving and analytical skills. * Strong communication and collaboration skills. * Advanced or Fluent English Level Preferred Qualifications: * Experience with DevOps tools and practices, including CI/CD, IaC, and automation * Proficiency in FinOps principles and cloud cost management * Experience with Monitoring tools as an administrator * Related Certifications

Gartner Conferences delivers world-class conferences across the globe, attracting tens of thousands of attendees and exhibitors each year. The Conferences Business Solutions and Technology team is focused on shaping the future of the technology platforms that are essential for the delivery of our critical programs and efforts. As an ideal candidate, you will engage and build relationships with senior executives within Gartner's enterprise global 500 accounts. You will strategize and collaborate with the account team to drive conference attendance. You will work to advise your accounts on which of our role-based conferences best align with their mission-critical priorities. What you will do: Full cycle sales with enterprise clients (no closing experience required) Consistently exceed sales quotas by retaining, growing, and prospecting attendees within your territory Collaborate across Gartner sales teams to drive partnerships and client relationships, sales, and leads Research and find new leads and contacts within Named Account territory What you will need: 1-3 years of sales or relevant experience Must be able to thrive in a fast-paced, quota-driven environment Demonstrated ability to take initiative and work independently as well as in a team environment Comfortable selling and influencing clients #LI-AT6 #ConferenceSales #Conferences Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us.

Are you a seasoned Technical Recruiter who thrives on finding top-tier talent in the Payments and FinTech space? Do you enjoy the challenge of connecting highly skilled professionals with roles that drive innovation in finance and technology? If you're excited to work in an environment where your contributions shape the future of tech and finance, we have the ideal opportunity for you! We're looking for tech-savvy recruiters who understand the intricacies of this space and are passionate about placing candidates in roles where they can make a difference. What Sets This Role Apart? Strategic Talent Acquisition: You will be part of a core team focused on sourcing top technical talent for Payments and FinTech companiesat the cutting edge of technology, including roles in blockchain, crypto, digital banking, and cybersecurity. Cross-Industry Expertise: While Payments and FinTech will be your focus, you'll also recruit for adjacent sectors like Gaming and Sportsbook, where technology and finance converge. End-to-End Recruitment: From defining hiring needs with stakeholders to managing the candidate pipeline, you will own the full recruitment cycle. Your insights and expertise will directly impact the company's ability to scale its operations globally. Advanced Sourcing Techniques: Use cutting-edge tools and data-driven strategies to attract, assess, and hire technical talent. From AI-powered recruitment platforms to refined outreach techniques, you'll be equipped with all the resources you need to source the best. Flexibility: With a hybrid work environment, you'll have the freedom to work remotely or from our vibrant San Francisco office while still being closely connected to the global team. Holistic Benefits: In addition to competitive pay and a strong commission structure, you'll receive medical aid, provident fund contributions, and wellness perks like gym memberships, mental health resources, and more. Global Networking: Engage with industry leaders at global FinTech events and conferences. This isn't just a recruitment role; it's a chance to expand your network and influence Your Responsibilities: Technical Recruitment Mastery: You'll specialize in recruiting high-demand roles like software developers, cloud architects, DevOps engineers, blockchain experts, and cybersecurity professionals for the Payments and FinTech industry. Client Collaboration: Work closely with FinTech companies, product teams, and HR departments to understand their technical needs and develop strategic sourcing plans. Candidate Experience: Maintain an exceptional candidate experience throughout the hiring process. You'll build relationships with top tech professionals, ensuring you understand their motivations and long-term goals, creating lasting partnerships. Recruitment Tech Stack: Leverage the latest tools, from LinkedIn Recruiter, Greenhouse, and AI-driven sourcing platforms to traditional networking methods. Your ability to stay ahead of recruitment trends will set you apart. Global Recruitment Expertise: You will actively recruit for positions across the US, Europe, Africa, and LATAM, giving you a global reach and understanding of diverse markets. Key Skills & Attributes We're Looking For: Specialized Knowledge: 2+ years of technical recruitment experience in Payments, FinTech, or technology roles. You understand the nuances of hiring for technical roles in these fast-paced industries. Tech Savvy: Familiarity with the technologies driving FinTech, such as API integrations, payment gateways, AI-driven fraud detection, blockchain, and cryptocurrency platforms. Market Awareness: A thorough understanding of FinTech trends, particularly in digital payments, e-commerce, mobile banking, and cybersecurity. You should know what makes top talent tick in these spaces. Relationship Builder: Strong communication skills with a track record of developing rapport with both candidates and hiring managers. You're someone who doesn't just fill roles but builds a network of future tech leaders. Problem Solver: You're resourceful and can quickly adapt to changing hiring demands. Whether it's a niche skill set or a challenging role to fill, you'll find a solution. Data-Driven: You use recruitment metrics and analytics to refine your strategies, tracking key KPIs such as time-to-hire, source of hire, and quality of hire. Growth Mindset: Eager to stay ahead of recruitment and technology trends, you'll participate in continuous learning through internal and external training, events, and conferences. What You'll Gain from This Role: Competitive Compensation: Generous base salary with a tailored commission structure to reward your successes. Global Exposure: Work with clients and candidates worldwide, gaining exposure to the inner workings of global FinTech and Payments leaders. Development Opportunities: Continuous professional development with access to international training budgets, giving you the tools to advance your career. Industry Leadership: You'll be part of a team that's not only recruiting but transforming the way FinTech companies attract and retain talent. If you're a Technical Recruiter who loves the challenge of matching high-level technical talent with industry-leading roles, and you're ready to make an impact in Payments and FinTech, this role could be the perfect fit for you.

Client Executive JD - GE, & LE Sales About the role: This Client Executive role is responsible for setting strategy for major regional accounts which are of substantial strategic and revenue generating importance. This position is typically focused on a small number of strategic accounts (large, multi-national companies) and is responsible for driving new business within these, carrying a sales quota aligned with the specific accounts. What you'll do: * Responsible for directing strategy for large, strategic accounts including driving and coordinating executed selling and relationship activities * Responsible for detailed understanding of large account client business strategy, drivers, goals and initiatives and translating these into Gartner selling opportunities * Establish and maintain executive relationships with clients to become the trusted advisor * Account management with outcome of increased customer satisfaction and increase in retention & account growth * Quota responsibility aligned to a specific strategic accounts * Mastery and consistent execution of Gartner's internal sales methodology * Proficient in large account planning and understanding of territory management * Manage forecast accuracy on a monthly/quarterly/annual basis * Maintain competitive knowledge & focus * Fiscal responsibility with regards to expense management * In-depth knowledge of Gartner's products and services What you'll need: * 10-15 years external experience with proven success in consultative sales, preferably experience in high technology (services, software or hardware) * Ability to prospect and manage C-level and senior level relationships within large multi-national companies * Strong demonstration of intellect, drive, executive presence, sales acumen * Proven experience building excellent client relationships, offering value added, insightful and strategic insight into their business * Proven ability to understand enterprise-wide issues and to structure innovative, integrated solutions that provide IT decision support to global companies * Comprehensive understanding of technology buying centres * Extensive and relevant industry knowledge, specific to vertical markets per territory * Strong computer proficiency * Excellent written and oral/presentation skills * Ability to develop and conduct effective presentations with contract decision makers (C-level) * Knowledge of the full life cycle of the sales process from prospecting to close * Language requirements as determined by territory needs * Bachelor's degree preferred * Master's or advanced degree a plus What you will get: * Competitive salary, generous paid time off policy, charity match program, and more! * Collaborative, team-oriented culture that embraces inclusion * Professional development and unlimited growth opportunities #LI-DNI Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 118,000 USD - 178,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at ***************** or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:98563 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: ************************************************* For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Curriculum Alignment Specialist to join our curriculum development team. In this role, you'll work closely with contract aligners and our curriculum design team to implement our alignment strategy. You'll oversee the creation of skill plans that pair IXL skills with U.S. state standards, textbooks, assessments, and other curriculum documents. #LI-FA1 This is a full-time position in our Raleigh, NC area office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week. WHAT YOU'LL BE DOING Make strategic decisions about project priorities and alignment details Help manage a team of contract aligners who create and maintain alignment documents for our K-12 math, ELA, science, social studies, and Spanish content Review new skill plans for quality and style; incorporate feedback from other team members to ensure high quality alignments Learn to use in-house tools to create and release alignments, including formatting alignment spreadsheets to meet our technical requirements Work with our production and engineering teams to troubleshoot bugs and fix errors in data formatting Collaborate with our sales team to understand educator needs and sales objectives in each U.S. state and our international sales territories Drive special alignment projects, including defining scope, developing and executing plans, and collaborating with teams such as sales, engineering, curriculum design, and QA WHAT WE'RE LOOKING FOR Bachelor's or advanced degree 1+ years of experience aligning content to state standards; experience with math standards is required Experience working with standards in multiple states Comfortable with math content through calculus; experience with ELA, science, or social studies is a plus Strong project management skills; able to lead multiple complex projects simultaneously Intermediate proficiency with Excel or Google Sheets; experience with formulas such as vlookup or concatenate is a plus Experience with web technologies, programming, and databases is a plus

West Coast Consulting Group is a Silicon Valley based independent consulting firm with a depth of experience that is uniquely positioned to help you manage your cloud initiatives from formulation to implementation. We are a fast paced, innovative, performance driven company with established partnerships with leading cloud application providers, primarily with Salesforce, Netsuite, Google and Zuora. In addition to being one of the first 500 consultants certified by Salesforce, we maintain the highest customer satisfaction rating on the AppExchange. Job Description Job Details- Title - Websphere Commerce Server Consultant Location: Miami FL Duration: 6 Months Contract Description: Provide solutions to complex problems. Architect application architecture. Fix defects. Application development. Interaction with customer business. Interact with offshore. Skills (MUST): WCS· J2EE· DB2 Responsibilities 1. Development, Interact with customer 2. Architecture 3. Solution Please share your resumes at amit@westcoastllc dot com Qualifications Bachelor or Equivalent Additional Information Provide solutions to complex problems. Architect application architecture. Fix defects. Application development. Interaction with customer business. Interact with offshore.

Machine Learning & AI Lead

We are seeking a detail-oriented and highly organized Product Description Copy Editor to join our team. The ideal candidate will be responsible for ensuring the accuracy, consistency, and quality of our product descriptions (contractual documents describing Gartner product deliverables clients receive as part of their subscription services) within our legacy and Salesforce CRM systems. You will play a crucial role in maintaining our product master - product description tables and supporting the end-to-end process for product description creation, updates, and retirements. Key Responsibilities: * Data Accuracy and Consistency: In collaboration with product management teams, review and edit product description entries in Salesforce, and legacy systems, to meet company standards for accuracy and consistency. * Product Description Management: Create, edit and maintain English language product description data including master tables and documents within Salesforce and legacy systems, through the product lifecycle (creation, update, retirement), ensuring reliability and consistency in the Product Master. * Translation Coordination: Collaborate with internal teams and external service providers to prioritize and manage translations of product descriptions, ensuring compliance with local language requirements globally. * Quality Control: Implement and maintain procedures and style guidelines to ensure documents are properly translated, proofread, and formatted. Ensure language glossaries and style guides are updated and maintained and that Salesforce and downstream systems accurately reflect product description content, in line with company standards. * Cross-Functional Collaboration: Work closely with product, sales, marketing, operations and legal teams to assess and implement improvements to product descriptions and related processes in compliance with business requirements. * Timely Product Release Support: Ensure timely completion of activities related to product releases, with product descriptions accurately posted and available to sales teams through Salesforce and other stakeholders through downstream systems. * Technical Coordination: Participate in Salesforce project refinement and scrum calls, perform testing of functionality, develop and maintain user guides, and address queries from cross-functional stakeholders, including sales and legal teams. Qualifications: * Degree in Journalism, Communications, English or other related field preferred. * 3+ years of demonstrated professional experience in journalism, writing and editing in a technical environment. * Proven experience as a copy editor, preferably within a product data or technical writing context. * Strong Grammar and Writing Skills: Impeccable knowledge of spelling and grammar in the English language. Proficiency in other languages desired but not required. * Salesforce Proficiency: Strong proficiency in Salesforce CRM, including data entry and management. * Attention to Detail: Exceptional attention to detail and accuracy in editing and reviewing product description data. * Communication Skills: Excellent written and verbal communication skills. * Organizational Skills: Highly organized with a proven ability to meet deadlines in a fast-paced and a highly dynamic environment. * Flexibility: Flexible and able to balance priorities and manage multiple tasks simultaneously within tight schedules. * Team Collaboration: Ability to work collaboratively across various departments and teams. #LI-CJ1 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 43,000 USD - 60,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at ***************** or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:99662 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: ************************************************* For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Provide support to customers and internal environments, maintaining products and applications. Solving any incidents or problems, analyzing and applying any requested changes, and working on any service request that may arise. Be a referent within the support team and provide technical guidance. Be able to undertake projects in coordination with customer, PM and Supervisor. Responsibilities Investigation and resolution of problems, troubleshooting and tuning of specific Oracle software (e.g. Oracle EPM, HFM, Planning, Essbase, FDMEE, OBBIEE, ODI) and OS (e.g. Unix based, and MS Windows). Software upgrades and installations. Best practices recommendations, and applications' migrations. Knowledge Sharing and provide trainings within the team.

AI Developer As an Artificial Intelligence (AI) Developer, you will be responsible for designing, developing, and implementing cutting-edge AI solutions. Your primary focus will be on creating intelligent systems that can perform tasks requiring human-like cognitive abilities, such as natural language processing, computer vision, and machine learning. Collaborating with cross-functional teams, you will contribute to the development of innovative AI applications to solve complex problems and enhance business processes. Key Responsibilities: Algorithm Development: Design and implement machine learning algorithms and models to address specific business needs. Fine-tune models to improve accuracy and performance Data Processing and Analysis: Preprocess and analyze large datasets to extract meaningful insights. Collaborate with data engineers to ensure data quality and availability. Software Development: Develop and maintain AI applications and frameworks. Integrate AI solutions into existing systems and applications. Model Training and Evaluation: Train, validate, and optimize machine learning models using various datasets. Evaluate model performance and implement improvements. Natural Language Processing (NLP) and Computer Vision: Implement NLP techniques for text analysis, sentiment analysis, and language understanding. Develop computer vision solutions for image and video analysis. Collaboration: Work closely with cross-functional teams, including data scientists, software engineers, and domain experts. Collaborate with stakeholders to understand business requirements and propose AI solutions. Research and Innovation: Stay abreast of the latest advancements in AI, machine learning, and related fields. Contribute to the research and development of new AI technologies. Documentation: Document code, algorithms, and processes to ensure knowledge transfer and maintainability. Testing and Debugging: Conduct rigorous testing to identify and fix issues in AI applications. Debug and troubleshoot problems in collaboration with the software development team. Qualifications: Bachelor's or higher degree in Computer Science, Artificial Intelligence, or a related field. Proven experience in developing and deploying machine learning models. Proficiency in programming languages such as Python, Java, or C++. Strong understanding of machine learning frameworks (e.g., TensorFlow, PyTorch) and libraries. Knowledge of natural language processing, computer vision, and other AI-related domains. Familiarity with data processing tools and techniques. Excellent problem-solving and analytical skills. Effective communication and collaboration skills. Preferred Skills: Experience with cloud platforms and services (e.g., AWS, Azure, Google Cloud). Knowledge of deep learning techniques. Familiarity with big data technologies. Strong software engineering principles and practices.

Overview EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL's proprietary Business EXLerator Framework, cutting-edge analytics, digital transformation and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 32,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), South America, Australia and South Africa. For more information, visit ******************* The Company Commercial and personal line insurance carriers rely on EXL as a key business partner through our Castle High Value and EXL Risk Control service offerings. We offer a variety of field inspection and risk control services to support our clients' underwriting processes. EXL's consultants deliver industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. ************************************************** The Position EXL Survey and Risk Control is looking for skilled professionals to perform field inspections/surveys on high value homes and small businesses for personal lines and commercial lines insurance companies. EXL's Castle High Value and Risk Control divisions are the nation's leading residential and commercial insurance survey companies. Castle provides replacement cost estimating and loss prevention services on high value homes for personal lines insurance carriers. Risk Control's field professionals evaluate commercial businesses and their operations with a thorough understanding of coverage and exposure, documenting underwriting concerns and making recommendations for risk improvement. EXL is interested in motivated and self-directed professionals who come with experience in the insurance industry and/or loss control and/or with knowledge of the construction and real estate business. We understand experience in both personal lines and commercial lines insurance is rare, so the company offers an excellent training program to cross-train. All interested candidates are encouraged to submit their qualifications. Come join the EXL Survey and Risk Control team! The Location The location to be serviced is Lowell, MA covering Essex and parts of Middlesex counties. Also covering parts of New Hampshire. Why Apply? * Superb training program * Work from home * Excellent culture and team * Career advancement opportunities More on the Job This is a non-exempt, work-from-home, employee position in which the Field Consultant is responsible for completing multiple EXL Survey products and other support tasks. Products serviced to include High Value Surveys, Commercial Risk Control Surveys, Phone Surveys and Desk Surveys. Field Consultants must complete the requisite number of surveys each month to achieve personal revenue production goals. Also accountable for ongoing pricing research and local insurance agency visits to help maintain future order flows. Additional responsibilities include mentoring, quality review and other special projects as directed by manager * * * * * Document all such hazards for underwriting, including recommendations for risk improvement. * Competed a detailed survey report write-up, including narrative assessments * Commercial Lines Risk Control Surveys * Conduct underwriting surveys and loss control assessments on commercial businesses * Observe and evaluate risk for various commercial insurance lines of business including Property, General Liability, Workers Compensation and Auto/Fleet. * Engage business owner to discuss and ascertain corporate safety culture, loss history, risk management controls and maturity of company safety programs * Document all hazards observed for underwriting, and make recommendations for risk improvement. * Complete a detailed survey report write-up, including narrative assessment * Other Duties * Phone and Desk Surveys * Regularly meet with local insurance agents to build a personal rapport, and promote the company's products and services * Additional responsibilities include pricing research, mentoring, quality review and other special projects as directed by manager * Continually upgrade your Survey skillset through company-provided training and other learning opportunities. Knowledge, Skills, and Abilities Needed * High Value Survey or Commercial Survey experience preferred * Excellent professionalism and emotional intelligence * Strong analytical skills and resourcefulness * Solid aptitude for risk assessment and replacement cost * Excellent written and oral communications * Knowledge in use of computer equipment, software, and general office equipment * Ability to manage multiple projects at once and handle time sensitive urgencies * Willingness to travel EEO/Minorities/Females/Vets/Disabilities To view our total rewards offered click here -> ************************************************** Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits. Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy. Application & Interview Impersonation Warning - Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the "Company") for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s). EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate's full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL. Other details * Pay Type Hourly Apply Now * Lowell, MA, USA

and Culture EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit ************************** About EXL Health We leverage Human Ingenuity and domain expertise to help clients improve outcomes, optimize revenue and maximize profitability across the healthcare ecosystem. Technology, data and analytics are at the heart of our solutions. We collaborate closely with clients to transform how care is delivered, managed and paid. EXL Health combines deep domain expertise with analytic insights and technology-enabled services to transform how care is delivered, managed, and paid. Leveraging Human Ingenuity, we collaborate with our clients to solve complex problems and enhance their performance with nimble, scalable solutions. With data on more than 260 million lives, we work with hundreds of organizations across the healthcare ecosystem. We help payers improve member care quality and network performance, manage population risk, and optimize revenue while decreasing administrative waste and reducing health claim expenditures. We help Pharmacy Benefit Managers (PBMs) manage member drug benefits and reduce drug spending while maintaining quality. We help provider organizations proactively manage risk, improve outcomes, and optimize network performance. We provide Life Sciences companies with enriched data, insights through advanced analytics and data visualization tools to get the right treatment to the right patient at the right time. EXL is looking for a Provider Relations Manager. This is a remote work from home opportunity in the US! Job Summary: The Provider Relations Manager will be responsible for managing provider relations and service interactions within their assigned team. Acting as a key liaison, this individual will support external providers with audit inquiries, claims reimbursement progress, and training on portal navigation and service enhancements. The role also involves guiding providers on claim audit record submissions, timelines, and process adherence. The ideal candidate will be adept at identifying operational gaps, resolving complex claims issues, and effectively communicating solutions. This role is critical in fostering and maintaining strong relationships between EXL and our valued providers while ensuring exceptional service and satisfaction. Key Responsibilities: Serve as the primary contact for provider audit inquiries, claims reimbursement progress, and service-related concerns. Provide training and education on claims audit record submissions, timelines, and process guidelines. Assist providers in optimizing portal usage and understanding service enhancements. Identify and address operational inefficiencies while implementing data-driven solutions. Research and resolve complex claims issues, ensuring timely and effective communication of resolutions. Collaborate with internal teams to improve tools, resources, and provider support systems. Utilize business knowledge and sound judgment to navigate ambiguous situations and address non-standard requests. Build and maintain strong provider relationships, ensuring their needs are met while aligning with company policies. Contribute to the success of the Provider Touch Team by fostering collaboration and enhancing the overall provider experience. Preferred Qualifications: 4+ years of experience in healthcare or managed care settings. 3+ years of direct provider-facing experience. Intermediate knowledge of claims processing and auditing. Strong background in claims processing. Solid understanding of healthcare operations and industry best practices. Proficiency in PC skills and data software applications. Professional Qualifications Outstanding interpersonal skills with the ability to build rapport and maintain positive relationships. Strong customer service mindset with a solution-oriented approach. Excellent verbal and written communication skills. What We Offer: At EXL, we provide a dynamic, fast-paced, and innovative environment where entrepreneurial professionals can make a significant impact. Work closely with world-class healthcare consultants from day one. Gain exposure to various aspects of our clients' businesses while developing key teamwork and time-management skills. Benefit from our structured mentoring program, where junior employees receive guidance from senior professionals. Experience limitless growth opportunities within EXL and beyond. Comprehensive benefits package including Healthcare, Vision, Dental, and 401(k) options. Join EXL Health and be part of a team that is redefining provider relations in the healthcare industry! Apply Today! EEO/Minorities/Females/Vets/Disabilities To view our total rewards offered click here -> ************************************************** Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits. Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy. Application & Interview Impersonation Warning - Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

Primarily responsible for day to day SAP FICO support for multiple AMS customers. They apply well-honed consulting, project management and functional skills in the management of SAP FICO support needs of multiple AMS customers. ESSENTIAL FUNCTIONS Working on support requests raised by multiple customers ranging from break fixes, enhancements, to user training Undertake analysis work to identify root cause with ability to discuss and brainstorm with other team members and stakeholders and escalating findings to the right stakeholders. To be responsible to assist in reducing re-occurring issues/incidents. Participate in collecting business requirements, analysis and proposing end to end solutions when necessary to support client's initiative to simplify and standardize processes To work closely with all necessary parties involved to ensure success of the AMS support practice Partake in the deliverable development of the AMS setup Partake in any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization Fully comply with and adhere to all the standard AMS process & procedures that are developed. Providing technical/functional content knowledge Developing and presenting conclusions and recommendations to senior client management Providing solution implementation assistance as required Overseeing the quality of deliverables Managing executive level client relationships Leading, coaching, developing and supervising the efforts of junior staff TECHNICAL EXPERTISE: Financial Accounting (FI) General Ledger (New GL) Accounts Payable Accounts Receivable Controlling (CO) Cost Center Accounting Profit Center Accounting Product Costing or Profitability Analysis REQUIRED QUALIFICATIONS, EXPERIENCE AND SKILLS: At least 7 years of combined SAP experience At least 3 full life cycle SAP R/3 projects (FICO team member or lead role) Previous support experience is preferred Ability to multi task, handling multiple tickets with multiple customers and prioritize appropriately SAP R/3 experience of R/3 version ECC 6.0. HANA versions are added advantage Knowledge of ASAP methodology/SOLMAN Exposure/knowledge to SAP's Best Practices Interpersonal skills: strong presentation/ communication / facilitation/ leadership skills (oral and written) Ability to work independently, guide clients, understand business processes and work cohesively with project team members. 100% commitment to hands-on SAP configuration work Willingness to work in FI and/or CO as needed Previous implementation experience with small and midsize enterprises (SMBs) is a preferred Exceptional understanding of SAP software within targeted industries and consulting service lines The ability to effectively operate independently and in a team environment Outstanding verbal and written communication skills including presentation skills (MS PowerPoint, Visio) and oral presentation skills including presentation and facilitation An MBA or other relevant advanced degree is preferred WORKING CONDITIONS: Home office Occasional travel to customer sites is required

Oracle HCM Payroll Support - Solution Specialist Are you an experienced, passionate pioneer in technology - a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center. Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below … Work you'll do * Assist clients in addressing their most complex business challenges by maximizing performance of the Human Resource (HR) function through leading-edge systems and processes * Organize and deliver services on a cross-section of complex projects * Define, build and implement enhancements to HR processes and structure that will improve the HR function's alignment to business objectives and ability to help drive business results * Drive HR technology implementations through planning, process design, configuration, user acceptance testing, etc. The team Human Resources Transformation The HR Transformation team is a core component of our Human Capital practice - the work we do supports the five major issues our clients are facing. We collaborate with our clients to develop leading global HR strategies and support organizations in achieving excellence through implementing solutions that transform how they organize, develop capabilities, deploy leading technology, and deliver a leading employee experience. Keeping the employee in mind, all our services cater to improving an organization's productivity through their human capital asset. The client issues we work with range from the need for a comprehensive HR strategy to determining the need for new and enabling technologies, to streamlining HR operations and transforming the way HR is delivered. Qualifications: Required: * 2+ years experience delivering Oracle HCM Cloud solutions * Experience with the configuration of the Payroll module for Oracle HCM Cloud * Experience in all phases of the technology implementation lifecycle to include requirements gathering, design, build, go-live, and testing * Expectation to co-locate in your designated Delivery location up to 30% of the time based on business needs. This may include a maximum of 10% overnight client/project travel. Must live in a commutable distance (approximately 100-mile radius) to one of the following Delivery locations: Atlanta, GA; Charlotte, NC; Dallas, TX; Gilbert, AZ; Houston, TX; Lake Mary, FL; Mechanicsburg, PA; Philadelphia, PA with the ability to commute to assigned location for the day, without the need for overnight accommodations. * Limited immigration sponsorship may be available * Bachelor's degree, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience Preferred: * Oracle HCM Payroll Certified Recruiting for this role ends on April 15th, 2025. Information for applicants with a need for accommodation: ************************************************************************************************************ Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see ************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 214168

We are seeking an experienced and visionary Solution Architect to lead and oversee three critical domains within our organization: AI initiatives, Software Development, and Data & Cloud solutions. This role demands a strategic thinker who can align technology capabilities with business objectives, provide technical leadership across teams, and ensure delivery of scalable, innovative, and future-proof solutions. Key Responsibilities: 1. AI Team and Activities * Lead the strategy, design, and implementation of AI/ML solutions that solve complex business challenges. * Provide technical oversight for AI model development, deployment pipelines, and continuous improvement. * Stay updated on AI trends and guide the team in adopting best practices and emerging technologies. * Collaborate with stakeholders to identify AI opportunities and prioritize initiatives. 2. Software Development Team and Activities * Oversee the end-to-end software development lifecycle, ensuring delivery of robust, high-quality, and scalable applications. * Define and enforce software architecture standards, development methodologies, and coding best practices. * Foster cross-functional collaboration to ensure alignment between business needs and technical deliverables. * Lead the evaluation and integration of new frameworks, tools, and technologies. 3. Data and Cloud Team and Activities * Architect and implement scalable cloud-based data platforms to support analytics, AI, and business applications. * Ensure the security, scalability, and efficiency of data storage, processing pipelines, and cloud infrastructure. * Provide guidance on adopting modern cloud technologies, including serverless computing, containerization, and CI/CD pipelines. * Drive data governance practices and ensure regulatory compliance. Required Qualifications: * Proven experience (7+ years) in solution architecture with a focus on AI, software development, and data/cloud domains. * Deep understanding of cloud platforms (AWS, Azure, GCP) and their services. * Hands-on expertise in AI/ML frameworks (TensorFlow, PyTorch, or similar) and software development languages (Python, Java, JavaScript, etc.). * Strong knowledge of modern data architectures (e.g., Data Mesh, Data Vault) and tools like Snowflake, Databricks, and BigQuery. * Experience leading multidisciplinary technical teams and delivering complex projects. * Exceptional communication skills to bridge technical and non-technical stakeholders. Preferred Skills: * Certifications in cloud technologies (AWS Certified Solutions Architect, Azure Solutions Architect Expert, etc.). * Familiarity with DevOps practices and tools, including Kubernetes and Docker. * Knowledge of emerging trends in AI, cloud computing, and data engineering.

We are seeking a skilled Outpatient Certified Coding SME to join our Think Tank team. The ideal candidate will play a key role in identifying improperly paid healthcare claims, developing algorithm logic, and working collaboratively with operations and data analytics teams. This is a fast-paced environment where creativity, research skills and attention to detail are critical. Key Responsibilities: * Analyze healthcare claims to identify improper payments. * Develop logic and criteria for algorithms to flag incorrectly paid claims. * Select claims for audit and perform in-depth analysis to determine the best audit candidates. * Audit medical charts to validate claims accuracy. * Conduct research on Medicare, Medicaid, and commercial payer payment rules and regulations. * Collaborate with the operations and data analytics teams to ensure findings are actionable and aligned with organization goals. * Propose innovative solutions to improve claims identification and auditing processes. Qualifications: * Bachelor's degree in Health Information, Health Informatics, or a related field. * 2+ years of hands-on experience with ICD-10-CM, CPT/HCPCS coding. * Current coding certification (e.g., CPC, COC, RHIT, or RHIA) through AAPC or AHIMA. * Strong understanding of Medicare, Medicaid, and commercial payment rules and regulations. Preferred * Exceptional analytical and problem-solving skills. * Strong research capabilities and creative thinking. * Ability to work effectively in a fast-paced environment. * Excellent communication and teamwork skills. * Proven ability to audit charts and analyze complex healthcare claims data. * Experience in designing and implementing logic for claim selection algorithms. * Demonstrated track record of working collaboratively across departments. The team is focused on innovation, efficiency, and accuracy in healthcare claims auditing and analysis. This is a full-time, fast-paced role requiring adaptability, collaboration, and a commitment to excellence. If you are passionate about improving payment accuracy and leveraging your expertise to drive meaningful change, we encourage you to apply for this exciting opportunity. What We Offer: * EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. * From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants. * You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth. * We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors. * Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond. Other details * Pay Type Salary * Employment Indicator Regular * Min Hiring Rate $100,000.00 * Max Hiring Rate $120,000.00 * Travel Required Yes * Travel % 10 * Telecommute % 100 Apply Now * Atlanta, GA, USA * Baltimore, MD, USA * Charlotte, NC, USA * Chicago, IL, USA * Dallas, TX, USA * Houston, TX, USA * Indianapolis, IN, USA * Jacksonville, FL, USA * Kansas City, MO, USA * Miami, FL, USA * Minneapolis, MN, USA * Nashville, TN, USA * Oklahoma City, OK, USA * Phoenix, AZ, USA * Raleigh, NC, USA * Roanoke, VA, USA * St. Louis, MO, USA * United States * Washington, DC, USA * Virtual

This person will be an essential member of Gartner's Legal & Compliance (L&C) Transformation and Operations team who is responsible for overseeing key aspects of Legal Operations and driving efficiencies across the following areas: external spend management (e-Billing and invoicing); e-Discovery; and Outside Counsel and vendor partnerships. This Manager role will also lead and motivate a global team of operational specialists. Key Responsibilities: * Oversee and enhance our e-Billing and invoicing processes; Leverage our spend management platform for automating processes, driving ease of adoption for our key stakeholders, and reporting and sharing impactful metrics with the business * Manage our e-Discovery preservation and holds requests, processes, and system to ensure we are appropriately and confidentially handling sensitive data; Provide seamless support to L&C colleagues and business partners when e-Discovery needs arise * Foster impactful relationships with our approved and preferred Outside Counsel partners and vendors; Effectively manage supplier spend (timekeeper rates included) in line with our mutually agreed upon terms; Proactively partner with L&C matter managers to ensure we are aligned on preferred suppliers and associated spend * Enhance our information governance approach and strategy as it relates to Legal Operations to ultimately reduce risks and improve operational efficiency; Ensure process documentation across principal responsibilities remains updated and relevant * Lead and motivate a team of global associates who manage various areas of operational responsibilities; Surface opportunities to cross-train team members to ensure comprehensive knowledge and proper coverage when needed * Identify and drive process efficiencies and improvements across Legal Operations that simplify and add strategic value to Gartner's way of doing business * Serve as a champion and change agent who promotes innovation and continuous improvement * Manage special projects for the VP of L&C Operations and Transformation, as needed Requirements: * At least 5+ years of relevant work experience in-house with a large company, law firm, or professional services provider * Significant hands-on experience with e-Discovery or litigation management, document production, and legal holds and preservation notices * Experience partnering with outside counsel firms and other legal service suppliers to drive optimal business outcomes * Working knowledge and understanding of legal technology tools and applications and experience implementing new solutions. Programming experience is a plus. * Strong data analysis and reporting skills, including advanced Excel skills * Effective strategic thinker with the ability and experience to develop, implement and document strategies and execution plans for both short-term and long-term initiatives * Strong leadership and communication skills, including the ability to influence key stakeholders across multiple disciplines * A demonstrated understanding of how to develop, implement, and enhance processes * BA preferred Attributes for Success: * Results-oriented - Ability to handle multiple, time-sensitive projects while maintaining the quality of work delivered * Analytical - Comfortable preparing, analyzing, and drawing insights from data; can make sense of complex issues and ambiguous situations * Agility - Experience in operating in a dynamic environment and adapting to achieve success * Ethical Behavior - Handles sensitive and confidential situations with candor, confidence, and objectivity * Leadership - Inspires and motivates others to perform well, accepts feedback from others. Ability to build relationships and influence others. * Global Perspective - Ability to partner with Gartner associates across regions to effectively conduct business in a global environment * Effective Change Agent - Ability to lead change, think out of the box, and make new ideas happen. Ability to effectively communicate vision and strategy. #LI-CJ1 #LI-CJ1 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 84,000 USD - 116,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at ***************** or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:99316 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: ************************************************* For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Cloud Infrastructure Engineer Responsibilities: • Provide support for cloud infrastructure issues, including incident response and root cause analysis. • Troubleshoot and resolve technical issues related to cloud infrastructure and DevOps processes. • Manage the deployment and configuration of cloud infrastructure components. • Implement and manage CI/CD pipelines to ensure smooth and efficient deployment processes. • Automate infrastructure provisioning, configuration management, and application deployments. • Optimize cloud resource utilization, performance and cost. • Ensure high availability and disaster recovery capabilities for cloud services. • Collaborate with network and security teams to ensure integrated and cohesive cloud operations. Requirements: • 4+ years of experience in cloud infrastructure management, particularly in Azure and AWS. • Proficiency in IaC tools such as Terraform, ARM templates, and AWS CloudFormation. • Experience with cloud-native services and tools (e.g., Azure DevOps, AWS CodePipeline). • Knowledge of networking concepts and technologies, including VPC, VPN, DNS, load balancing, and firewalls. • Experience with monitoring, logging, and alerting tools (e.g., Opsramp, Grafana, Splunk). • Familiarity with cloud security best practices, identity and access management (IAM), and compliance standards. • Knowledge of backup solutions and disaster recovery planning, including automated backup processes and data restoration Familiarity with Well-Architected Frameworks (Azure and AWS) • Certifications such as Microsoft Certified: Azure Administrator Associate, Azure Solutions Architect Expert and AWS Certified Solutions Architect - Professional. Scripting skills in languages such as Python, Bash, PowerShell or others. • Knowledge or Certification in FinOps is a plus (Knowledge of cloud cost management, optimization strategies, and tools like AWS Cost Explorer, Azure Cost Management, or GCP Cost Management.) • English speaker fluent or native • Problem-Solving: Strong analytical and problem-solving skills. • Communication: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. • Collaboration: Ability to work effectively in a team environment and collaborate with cross-functional teams. Permanent shift We have one vacancy available for each of the following schedules: From Monday to Friday 9AM - 6PM EST From Monday to Friday 2PM - 11 PM EST ON call: 24/7 -1 week per mont

The SLA provides customer support and customer service in company and ensures to accomplish with internal processes during life cycle of incidents. Oversees and optimizes main processes related with the quality of service. Monitors the staff availability and skills of support team, coordinates and dispatch main activities. Coordinates schedules for Technical Support activities on a daily basis. Internal QA reviewer. Collects metrics for Trend Analysis. Monitors resource utilization and assignments. Engage Account Management for decision making on Service Level Management. Supports and coordinates Incident Management Process overseeing compliance practices. Ensures turn-over logistics collecting information in order to compile a proper hand over - take over procedure for every shift. Follows up overnight activities and weekend shifts. Incident Management Tool Maintenance and Administration