The Hanover Insurance Group jobs in Worcester, MA - 142 jobs
Senior Administrative Assistant (HYBRID in Worcester, MA)
Hanover Insurance Group 4.9
Hanover Insurance Group job in Worcester, MA
Our Corporate Controller leadership team is currently seeking a Senior Administrative Assistant in our Worcester, MA location. This is a full time, non-exempt role. This position is eligible for a hybrid work arrangement. Under general supervision, provides administrative and project support to a department or business unit. Relies on experience and judgment to accomplish assigned tasks and goals. Responsibilities are varied and may be confidential or proprietary in nature. Utilizes appropriate business software (e.g. spreadsheets, word processing, presentations) to prepare correspondence, reports, presentations, agendas, minutes, etc. Maintains calendars and schedules, arranges business travel, coordinates meetings, and/or tracks department expenses. Responds to and resolves most questions and problems of varying complexity. At times, may serve as a resource to others to help identify solutions to semi-complex problems and issues.
IN THIS ROLE, YOU WILL:
Responsible for daily office functions including, but not limited to, ordering office supplies, office equipment maintenance and upkeep, filing, preparing outgoing mail and correspondence, sorting and distributing incoming mail and correspondence, answering phones, and taking messages.
Performs advanced office functions including, but not limited to, generating standard reports or creating simple ad-hoc reports.
Utilizes intermediate to advanced level software skills to create presentations, maintain data files, manage and format spreadsheets for basic analysis, and organize workflow through the office.
Prepares a variety of business correspondence, reports, confidential documents and related materials with limited direction, and provides advanced word processing support, as well as assembling information such as reports, manuals, agendas, and correspondence.
Maintains calendars and appointment schedules as directed, sets up meetings as needed, and coordinates all travel arrangements and/or reservations.
Participates and contributes in department meetings as needed, and occasionally cross-departmental or cross-functional meetings.
Serves as a team member for department-related projects and may occasionally lead small or minimally complex projects.
Coordinates and completes non-routine procedures, processes and techniques to accomplish assignments.
Collaborates with other office staff to accomplish day-to-day work or key initiatives.
May provide support to other areas as needed.
Other responsibilities may be required.
Key Measures of Success:
Deliver superior administrative support while maintaining a customer service focus in support of the department or business unit.
Enable leadership, management, and staff to focus on delivery of key business priorities by reducing their administrative tasks and contributing to solutions to basic issues.
Collaborate with others in the department or business unit to streamline operational and administrative process to build efficiencies across the organization.
Participate in special projects.
Foster and contribute to a positive morale in the organization.
Key Competencies:
Business Enterprise Knowledge
Understands how one's own role adds value to the department or business unit. Understands how effectively performing the job contributes to the success of the department or business unit, the overall organization, and our customers. Demonstrates awareness by providing clear explanations for actions taken relative the role as it relates to customer requirements, needs, and industry trends. Contributes ideas that relevantly support the department or business unit's goals. Makes decisions within scope that demonstrate understanding of the link to the organization's strategy and financial goals, reflecting awareness of applicable external dynamics.
Communication for Results
Expresses concepts (e.g. business, technical and other), ideas, feelings, opinions, and conclusions, so others understand or are persuaded to act. Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas. Promotes and encourages people to speak up.
Applies Expertise
Knows how to get things accomplished within the scope of the role through formal organizational channels and informal networks. Applies knowledge of products and processes to understand key issues within own unit and across the Hanover. Is viewed as an internal resource capable of practical application of technical expertise to relevant business problems and/or opportunities. Uses applicable software effectively and efficiently.
Judgment and Decision-making
Approaches problems with curiosity and open-mindedness. Collects sufficient information to understand problems and issues, and analyzes them from different points of view. Applies accurate logic and common sense in decision making within scope of the role. Is guided by a strong sense of ethics in making decisions that are best for the Hanover organization.
Promotes Collaboration
Actively partners with others to promote working together effectively. Appropriately involves others in decisions and plans that effect them. Listens carefully and attentively to others' opinions and ideas. Appropriately utilizes in-person and electronic platforms to connect with others. Expresses oneself in one-on-one conversations and small groups.
Drive and Initiative
Proactively identifies obstacles to successfully completing responsibilities, presents actionable suggestions to rectify, and under minimal supervision implements appropriate changes. Brings forward opportunities for improvements in departmental operations, providing suggestions for how to implement. Demonstrates a “can do” spirit, a sense of optimism, ownership, and commitment.
WHAT YOU NEED TO APPLY:
Associate degree or equivalent preferred; Bachelor's degree highly valued
3-5 years of related experience providing administrative support
Advanced knowledge of and proficiency using Microsoft Office products (e.g. Outlook, Word, Excel, and PowerPoint)
Ability to work independently under minimal supervision
Ability to multi-task and prioritize responsibilities while remaining flexible to best respond to changing and dynamic priorities
Demonstrated ability to provide high levels of customer service
Demonstrated commitment to attention to detail and accountability of actions
Strong and effective oral and written communication skills
Able to handle confidential or proprietary information professionally and discretely
Requires strong knowledge of the organization's basic operations and procedures
Physical Demands and Work Environment: The physical demands and work environment conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Work is performed primarily in a standard office environment with exposure to a predictable and normal level of background noise
Must be able to sit or stand for extended periods of time
Regularly operate a personal computer or laptop and other standard office equipment
Regularly communicate (listen and respond) with supervisor, department employees, other employees, external customers and/or vendors via in-person, telephone, or over virtual meeting platforms
Ability to work in a fast-paced or stressful environment
This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.
$48k-65k yearly est. 5d ago
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Head of Life Sciences
Hanover Insurance Group 4.9
Hanover Insurance Group job in Worcester, MA
The Hanover Insurance Group is seeking a dynamic National Practice Leader to drive growth and profit in our Life Sciences segment. Hanover has been in the Life Sciences insurance market for over 7 years, and this is a unique opportunity to lead an established team and shape the future of an expanding specialized business.
This is a full time Hybrid or Remote, exempt role.
About the Role
The practice leader will be responsible for developing and executing the strategic vision for the Life Sciences segment within the organization. This role will lead a team of specialists focused on delivering innovative risk management and insurance solutions to clients in pharmaceuticals, biotechnology, medical devices, and related sectors. The leader will drive growth, profitability, and thought leadership in this highly specialized market. As the Life Sciences Leader, you will:
Develop and execute a national business strategy to accelerate growth in Life Sciences.
Oversee a dedicated team of specialist driving underwriting, marketing, pricing, and strategic broker relationships to deliver profitable results.
Collaborate across other Hanover business units enhance the existing all lines of business offering.
Lead and develop a high-performance team through focus on talent development, portfolio management, operational execution, and agency partnership.
What You'll Do
Assure the profit and loss of this specialized capability while growing the book of business.
Expand agency relationships and distribution strategy while strengthen our underwriting presence in the marketplace.
Work directly with our dedicated risk management and claims functions to assure we are delivering valuable services to Life Sciences risks.
Identify opportunities to broaden risk appetite and enhance product capabilities.
Drive product development in partnership with the CUO, including new policy forms and endorsements.
Provide strategic guidance on complex risks and support underwriters in closing deals.
Lead talent acquisition, development, and succession planning for the Life Sciences team.
What We're Looking For
5-10 years of Life Sciences P&C underwriting experience
Expertise in Life Sciences underwriting and product lines including Product Liability (Claims-Made), Professional Liability, and related coverages.
Proven leadership experience with strong business development skills and distribution relationships.
Ability to collaborate across key functional areas to support the life science capability and thrive in a dynamic environment.
Why Join Us?
The Hanover is a leading national insurance carrier with over $6 billion in net premiums written. The Hanover has a strong track record of building and scaling specialty businesses and capabilities and is considered one of the top specialty insurance companies in the US. We have an established Life Sciences team and are looking for a leader to take this capability to the next level.
Ready to lead the future of Life Sciences? Apply now and be part of a team that values innovation, collaboration, growth, and excellence.
$80k-158k yearly est. 9d ago
Vice President, Chief Actuary
Arbella Insurance 4.6
Quincy, MA job
The Vice President Chief Actuary is a strategic leadership role responsible for overseeing the development and execution of actuarial models and indication development, advanced analytics, innovation and data-driven strategies. This leader will guide teams in delivering actionable insights, risk evaluations, predictive modeling, and financial forecasting to support the company's business objectives and regulatory compliance. This leader has the ability to challenge, develop and lead their staff in pursuit of the function's business objectives. A hands-on style, a service oriented/collaborative approach and a deep passion for excellence to align with the culture of Arbella and its values.
Lead and grow high-performing actuarial and data science teams.
Drive the integration of actuarial science and advanced analytics to inform pricing, underwriting, risk management, risk selection and business strategies.
Collaborate with senior executives on enterprise-wide decision-making , data strategy and governance and AI strategy and governance.
Oversee reserving, actuarial support for pricing and product development, and loss ratio forecasting activities.
Ensure compliance with regulatory standards and support financial reporting.
Lead actuarial valuation processes and assumption-setting.
Guide the development of predictive models, machine learning applications, and AI tools to enhance decision-making.
Establish best practices in data governance, model validation, and algorithm transparency.
Translate complex data insights into strategic business recommendations.
Partner with IT, Finance, Underwriting, Product, Office of General Counsel and Claim teams to integrate models and insights into operations.
Present findings and recommendations to board members and stakeholders when necessary.
Promote a culture of innovation, continuous improvement, and ethical use of data.
Lead the adoption of new technologies, modeling techniques, and cloud-based analytics platforms.
Demonstrated financial acumen and meet all financial plan goals with a disciplined approach.
Represent the Actuarial/Data Science function in all executive meetings, and off-site events including agent councils, board, social, leadership and other required business planning.
Foster a culture of accountability, innovation, and continuous improvement.
Lead and nurture an environment that promotes employee engagement and Arbella values, including embracing the differences in all employees.
Direct recruitment, staff development, performance management and succession planning.
Requirements:
FCAS (Fellow of the Casualty Actuarial Society) or ACAS (Associate of the Casualty Actuarial Society) or equivalent (required).
Master's or Ph.D. in Actuarial Science, Data Science, Statistics, Mathematics, or related field (preferred).
15+ years of progressive experience in property and casualty actuarial roles, with at least 5-7 years in a senior leadership position.
Proven experience in managing cross-functional teams including data scientists, actuaries, and analysts.
Deep understanding of statistical modeling, machine learning, and AI applications in insurance or financial services.
Strong relationship builder and collaborator with a high degree of integrity and ethical standards.
Excellent communication skills, with the ability to break down complex ideas and articulate and present them to various audiences including senior leaders, officers, the Board of Directors, and Arbella's independent agents.
High energy level: motivated to provide continuous improvement to the organization, must be a diplomatic change agent and advocate for the customer.
Ability to develop strong trusting relationships with our partner agents.
Proven record in attracting, developing, and retaining high-performing talent and building strong, collaborative teams.
Demonstrated ability to manage large teams.
Strategic thinker with strong business acumen and financial insight.
An innovative and creative collaborator with strong leadership presence and collaborative style.
Effective analytical and problem-solving capabilities.
Deep industry expertise in P&C and familiarity with reinsurance practices/partnerships.
Experience with programming languages (e.g., Python, R, SQL) and data platforms.
Our current reasonable and good faith estimate of the annual salary range for this position is approximately $280,000 - $325,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.
#LI-CL1
$280k-325k yearly Auto-Apply 6d ago
Outside Property Claim Representative
The Travelers Companies 4.4
Foxborough, MA job
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$52,600.00 - $86,800.00
Target Openings
1
What Is the Opportunity?
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence. This position services a territory in South Eastern MA. The selected candidate must either reside in or be willing to relocate at his or her own expense to the assigned territory.
Experienced candidates will also be considered.
What Will You Do?
* Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel.
* The on the job training includes practice and execution of the following core assignments:
* Handles 1st party property claims of moderate severity and complexity as assigned.
* Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
* Broad scale use of innovative technologies.
* Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate.
* Establishes timely and accurate claim and expense reserves.
* Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.
* Negotiates and conveys claim settlements within authority limits.
* Writes denial letters, Reservation of Rights and other complex correspondence.
* Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
* Meets all quality standards and expectations in accordance with the Knowledge Guides.
* Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
* Manages file inventory to ensure timely resolution of cases.
* Handles files in compliance with state regulations, where applicable.
* Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
* Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
* Identifies and refers claims with Major Case Unit exposure to the manager.
* Performs administrative functions such as expense accounts, time off reporting, etc. as required.
* Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.
* May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
* Must secure and maintain company credit card required.
* In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
* In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
* This position requires the individual to access and inspect all areas of a dwelling or structure which is physically demanding including walk on roofs, and enter tight spaces (such as attic staircases, entries, crawl spaces, etc.) The individual must be able to carry, set up and safely climb a ladder with a Type IA rating Extra Heavy Capacity with a working load of 300 LB/136KG, weighing approximately 38 to 49 pounds. While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position
* Perform other duties as assigned.
What Will Our Ideal Candidate Have?
* Bachelor's Degree preferred or a minimum of two years of work OR customer service related experience.
* Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic.
* Verbal and written communication skills -Intermediate.
* Attention to detail ensuring accuracy - Basic.
* Ability to work in a high volume, fast paced environment managing multiple priorities - Basic.
* Analytical Thinking - Basic.
* Judgment/ Decision Making - Basic.
* Valid passport.
What is a Must Have?
* High School Diploma or GED and one year of customer service experience OR Bachelor's Degree.
* Valid driver's license.
What Is in It for You?
* Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
* Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
* Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
* Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
* Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit *********************************************************
$52.6k-86.8k yearly 17d ago
Account Executive/Underwriter, National Accounts
The Travelers Companies 4.4
Boston, MA job
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Underwriting
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$99,100.00 - $163,400.00
Target Openings
1
What Is the Opportunity?
National Accounts provides casualty solutions for clients with significant risk with coverages such as Workers' Compensation, General and Product Liability, as well as Commercial Automobile Liability. The Account Executive (AE), National Accounts will partner with agents, brokers, and customers to provide guaranteed cost and loss sensitive coverage for new and renewal business based on customers' needs. As an AE, you are decisive, detail-oriented, and know how to build relationships internally and externally to drive results. Your ability to assess risk and sell our products will contribute to the profitability and success of Travelers.
What Will You Do?
* Manage the profitability, growth, and retention of an assigned book of business.
* Underwrite and skillfully negotiate customer accounts to minimize risk and maximize profitability.
* Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to create sales plans and identify cross-selling opportunities.
* Foster and maintain relationships with external partners by regularly meeting in person with agents, brokers, and customers to market and sell Travelers products with a goal of writing and retaining accounts consistent with our risk appetite. Must be able to travel to such meetings.
* Identify and capture new business opportunities using consultative marketing and sales skills. The sales process to target new accounts has a long runway (6 months to 1 year).
* Develop and execute agency sales plans. Execute region/group sales plans.
* Perform other duties as assigned.
What Will Our Ideal Candidate Have?
* Bachelor's degree.
* Three to five years of relevant underwriting experience with experience in National Accounts.
* Knowledge of loss sensitive products, the regulatory environment, and the local insurance market.
* Deep financial acumen.
* Strong critical thinking skills with the ability to proactively identify underwriting, marketing, or financial challenges and analyze available information to make timely decisions in alignment with our risk appetite.
* Communication skills with the ability to successfully negotiate with agents and brokers.
* CPCU designation.
What is a Must Have?
* Two years of underwriting, claim, operations, risk assessment, actuarial, sales, product, or finance experience.
What Is in It for You?
* Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
* Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
* Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
* Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
* Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit *********************************************************
$99.1k-163.4k yearly 7d ago
Duck Creek Developer
Arbella Insurance 4.6
Quincy, MA job
Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
•On-site gym and fitness classes and one-on-one personal training
•On-site nurse, nutritional counseling, and mental health resources
•Full-service cafeterias
•Free shuttle service to Quincy Adams T Station
•Tuition assistance programs
•Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
•A company committed to community: volunteer opportunities, employee- led community efforts, and the Arbella Insurance Foundation
•Robust training, mentorship, and professional/personal development programs
•Colleagues who genuinely care about each other
Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It's no wonder our employees have voted Arbella one of the Boston Business Journal's “Best Places to Work” every year since 2009!
The Senior Developer will code and test application programs, provide application support to internal customers and update complex system configuration artifacts. The Senior Developer will also produce functional and technical specifications, test plans and implementation plans. Additional duties include participation in system technical designs and software evaluations.
Key Responsibilities:
Design, develop and support Duck Creek Policy Administration System insurance products and lines of business that meet business and technical requirements.
Collaborate with Business Analysts and Subject Matter Experts to gather and validate insurance product requirements.
Work on the Duck Creek OnDemand ecosystem and develop products that are compliant with the Duck Creek Active Delivery model.
Work on code movement and deployment across test environments and assist the release management team with production deployments.
Integrate Duck Creek Policy application with third party APIs and other data sources.
Provide guidance, train, and mentor the Duck Creek team where applicable and incorporate industry best practices/standards.
Provide inputs to product testing and validation scope and review artifacts.
Provide relevant information and report to business stakeholders by collecting, analyzing, and summarizing development and service issues.
Work in a Hybrid model (3 days from office and 2 days from home).
Key Requirements:
8 years of experience in professional software development with 5 years of experience in Property & Casualty Insurance domain.
5 years of experience in configuring Duck Creek Policy components like Underwriting/Rules, Pages, Rating, TransACT and Forms.
5 years of experience on Duck Creek Platform tools and applications like Server, Author, ManuScripts, Express, User Admin, Trace Monitor, Util.
2 years of experience on Duck Creek OnDemand Policy Platform version 8.x.
2 years of experience with Duck Creek Anywhere APIs, AMIs, Composed Requests.
2 years of experience with Microsoft SQL Server, Microsoft .NET, XML, XPath, XSLT, SQL, C#.
1 year of experience in providing training on Duck Creek Policy Platform
Bachelors degree in Computer Science or Information Systems preferred.
Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $90,000-$145,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.
Please note: The advertised pay range is not a guarantee or promise of a specific wage
#LI-MG1
$90k-145k yearly Auto-Apply 14d ago
Risk Control Specialist, Inland Marine
Travelers Insurance Company 4.4
Braintree Town, MA job
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Risk Control
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$104,000.00 - $171,700.00
**Target Openings**
1
**What Is the Opportunity?**
Reports to Technical Director or AVP under general supervision. Responsible for technical discipline in the region. Delivers specialty services as assigned. Provides technical training to Risk Control generalists. Able to work with national or multi-regional customers. Specialties can include Customer Training, Inland Marine, Industrial Hygiene, Ergonomics, Construction, Transportation Safety, Workers Compensation Cost Containment, Ocean Marine, Liability, and Products Safety.
**What Will You Do?**
+ Deliver specialist level service in area of technical expertise (eg: risk evaluation, management consulting, strategy development, training) to meet needs of underwriting or customer.
+ Serve as a technical resource to Risk Control field organizations and internal business partners.
+ Collaborate in technical development of Risk Control staff in partnership with field management on areas of technical expertise. Conducts co-surveys with and performs quality assessments on work of field staff.
+ Consult with clients and business partners on ways to control hazards in order to reduce or prevent losses.
+ Understand and apply practical, collaborative consulting concepts in helping clients develop ongoing programs for continuous safety improvement.
+ Document findings and recommendations to internal business partners and/or clients. Influence clients to implement recommendations.
+ Maintain current knowledge of regulatory environment and emerging issues in the specialty.
+ Maintain timely, relevant communications with Technical Unit Manager, Regional Managers and Risk Control staff.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Bachelor's degree in related field.
+ Prior role that included technical training or mentoring within the discipline.
+ Relevant experience in consulting or industry will be considered.
+ Business Knowledge:
+ Understanding of Commercial Lines insurance products, services, and risk selection practices preferred.
+ Willing to meet and understand Risk Control performance standards, policies and procedures.
+ Technical Expertise:
+ Demonstrated expertise/command in specialty and ability to maintain up to date knowledge.
+ Makes complex technical information and recommendations understandable and clear to audiences with varied levels of technical knowledge.
+ Can acquire working knowledge of relevant Risk Control computer systems applications.
+ Maintains relevant professional designation.
+ Customer Service:
+ Balances customer expectations and expense constraints.
+ Builds credibility with internal and external customers.
+ Creates customer satisfaction by demonstrating the value of Risk Control services.
+ Strong written communication skills.
+ Resource Management:
+ Continually assesses workload in light of business priorities; directs own efforts.
+ Influences others to take action on recommendations.
+ As needed for discipline.
**What is a Must Have?**
+ Five years of experience in a risk control specialty, including, but not limited to, Inland Marine, Industrial Hygiene, Boiler & Machinery, Property, or Construction.
+ Valid driver's license.
+ Must have or be able to attain appropriate certification to meet state-specific requirements, where applicable.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
$104k-171.7k yearly 60d+ ago
Property Risk Engineer
The Travelers Companies 4.4
Boston, MA job
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Risk Control
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$109,300.00 - $180,200.00
Target Openings
1
What Is the Opportunity?
Technical Discipline in Assigned Territory, which includes: Conducting quality Risk Assessments, assisting customers with Loss Control, providing consultation to Staff and Business Partners, and helping identify needs for Technical Training of Regional Specialist Consultants (RSCs), and Staff in assigned territory. This job serves as a technical resource to Risk Control Consultants and Underwriters and as a mentor to others. This position influences but does not manage others.
What Will You Do?
* Maintain a consistent field presence, spending approximately 20% - 50% of the time with customers, either onsite or virtually. Traveling to customers may entail long-distance, overnight travel, and/or multi-night trips depending on the needs of the business and alignment with territory and/or geography.
* Conduct highly complex risk evaluations of Travelers customers, identifying exposures, loss controls, and opportunities for improved risk management. Share findings with Underwriting to support effective risk pricing.
* Leverage advanced consulting skills to educate customers on how they can better manage risk and influence them to adopt recommended changes.
* Mentor Risk Control consultants and less experienced Specialists to support their development within the discipline. This will entail reviewing the survey reports of consultants and Specialists for accuracy and thoroughness (peer reviews), helping newer Specialists to prepare for customer surveys, and providing regular guidance and feedback on technical matters.
* Hone expertise within the discipline by studying emerging issues, tracking loss trends in claim data, and occasionally attending industry conferences. Educate and deliver targeted trainings to Risk Control consultants, Specialists, customers, and business partners on discipline-specific topics.
* Perform other duties as assigned.
What Will Our Ideal Candidate Have?
* Bachelor's degree in engineering, engineering technology, or a science discipline.
* Six or more years of experience with advanced proficiency within the property risk control/engineering discipline.
* Certification in one or more recognized risk control disciplines such as PE, CFPS, etc.
* Strong verbal and written communication skills to simplify complex technical information and deliver recommendations to audiences of varying levels of expertise.
* Coaching and talent development skills including ability to mentor, motivate others, and provide feedback.
* Comprehensive understanding of risk control's role in commercial lines insurance products, services, and risk selection practices.
* Advanced interpersonal and influencing skills to build credibility with internal and external customers and encourage others to act on recommendations.
* Strong organizational and time management skills to manage priorities, plan work, and meet business partner expectations.
What is a Must Have?
* Bachelor's degree in a science or engineering discipline.
* Four years of risk assessment/consulting experience within the property discipline or fire protection industry.
* Valid driver's license.
What Is in It for You?
* Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
* Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
* Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
* Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
* Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit *********************************************************
$109.3k-180.2k yearly 5d ago
Risk Management, Modeling Analytics Lead
Travelers Insurance Company 4.4
Boston, MA job
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Data Analytics, Data Science
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$169,400.00 - $279,600.00
**Target Openings**
1
**What Is the Opportunity?**
The Travelers Catastrophe Risk Management Group is seeking a Cyber Peril Lead to join our PERILS team leading our research related to man-made perils with a focus on Cyber risk. You will be joining a group of dedicated professionals charged with leading Travelers to be in position to successfully endure catastrophic loss from natural and man-made perils.
The PERILS team is a multi-discipline group focusing on peril research, the development of next generation analytics, and event response activities. As a member of this Team, you will be an active participant in the development and implementation of peril research and strategies. The team engages in enterprise-wide complex multi-disciplinary CAT research projects with various depths of focus. The position requires an individual who can strive in an analytical, innovation-driven environment, in tune with business needs.
**What Will You Do?**
We are seeking a candidate with a solid analytical base in cyber risk management or a scientific, engineering, or related quantitative discipline. The person will have effective self-organizational and time-management skills with the ability to work independently and formulate and execute project objectives. We seek problem solving and critical thinking skills in support of the team's efforts to provide best-in-class analyses to our business partners. Some of the specific duties include:
+ Provide thought leadership and strategy support related to portfolio cyber risk
+ Validate cyber aggregation risk models and technographic scores
+ Assist the Cyber Underwriting team with subject matter technical expertise and guidance
+ Identify, select, and extract relevant data from various internal and external sources. Complete analyses and present recommendations to team members, stakeholders, and Leadership
+ Stay abreast of the latest scientific research and summarize findings for the peril, including recent trends in threat actors, techniques and vectors of attack
+ Drive innovation through new tools/technologies and capabilities (e.g., develop custom tail scenarios)
+ Monitor the Company's exposures, aggregations, and peril-specific book mix changes
+ Support our Business Units Consulting and Actuarial functions with ad-hoc research and peril strategy development
+ Create and maintain collaborative relationships with business partners
**What Will Our Ideal Candidate Have?**
+ Exposure to cyber catastrophe modeling and/or cyber hygiene technographic scanning tools is a plus
+ Proficiency with Microsoft Suite, SQL, statistical packages, or other programs used to retrieve and analyze data
+ Knowledge of insurance concepts, coverage, products, and operations preferred
+ Ability to apply emerging statistical procedures to large highly complex work
+ Working knowledge of a programming language such as Python/R/Matlab preferred
+ Works well both independently & within a team, strong organization, and time management
+ Demonstrated ability to convey technical concepts across professional fields of discipline
**What is a Must Have?**
+ Master's degree in Statistics, Mathematics, Decision Sciences, Actuarial Science or related analytical STEM field plus six years of experience or any suitable and equivalent combination of education and work experience.
+ Heavy concentration in mathematics, including statistics and programming, business intelligence/analytics, as well as data science tools and research using large data sets. Additional verification of specific coursework will be required.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
$169.4k-279.6k yearly 60d+ ago
Team Manager - Claims Tech - Subrogation
Arbella Insurance 4.6
Quincy, MA job
This candidate will successfully lead and develop a team of Subrogation Claim professionals pursuing loss payment recoveries.
Key Responsibilities
Identify, select, and provide training to develop an effective, high performing team
Effectively set expectations and manage the performance of the team through continuous feedback, monthly 1:1, and team meetings.
Ensure exceptional customer service and high-quality work is delivered from direct reports.
Monitor operations, metrics and data reports and recommend, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.
Review files on a periodic basis to determine accuracy and completeness and, if required, issue directives for further evaluation, negotiations and/or contact with legal channels.
Complete timely Quality File Reviews and train individual staff based upon results.
Extend settlement loss authority up to $70,000.00 and expense authority up to $35,000.00 as warranted.
Provide the necessary guidance and training on preparing well-written arbitration filings and responses.
Develop comprehensive individual development plans and facilitate professional growth for all team members.
Conduct performance reviews; recommend salary increases, adjustments, and promotions
Compile and analyze data and create reports to provide information to management.
Assist in establishing Subrogation Office objectives supportive of the Claim Department business objectives.
Collaborate with Claim Managers and Team Managers from across the enterprise in the development and implementation of key processes, procedures and structure to optimize resources and achieve business goals
Acknowledge success of team members and business units and builds a culture of engagement and teamwork.
Administer all policies and procedures contained in the Arbella Employee Handbook; communicate with staff, interpret as necessary, and ensure compliance.
Control expenses to meet the Claim Office budget and keep expenditures to a minimum.
Keep the Manager informed verbally and in writing of activities and problems within assigned areas of responsibility; refer matters beyond limits of authority and expertise to the Manager for direction.
Requirements
Consistently achieves all key performance indicators in support of business plan while successfully demonstrating Team Manager level competencies
Attract, develop and retain top talent including leveraging individual development efforts and succession planning
Demonstrates the ability to proactively identify strategic opportunities and develops, implements and drives identified solutions
Effectively manage within established budget
Create and lead a high-performing, engaging team
Some experience in Claim and Subro preferred but not required
Excellent communication, customer service and collaboration skills
Our current reasonable and good faith estimate of the annual salary wage range for this position is approximately $82,700 - $88,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.
$82.7k-88k yearly Auto-Apply 35d ago
BIA - Commercial Lines Account Manager
Arbella Insurance 4.6
Norwood, MA job
Bearingstar Insurance, a part of the Arbella Insurance Group, is one of the leading property and casualty insurance providers in Massachusetts and Connecticut. We offer a great work environment, which allows our employees to excel in their jobs while promoting work/life balance. We offer competitive salaries, excellent benefits, and great training and development programs
We are currently searching for a Commercial Lines Account Manager. This position will support our clients across both MA and CT. This position can be located in any of our 14 offices throughout MA and CT.
The Commercial Lines Account Manager will provide expertise in service, marketing, and placement of Commercial Lines accounts. This person will maintain effective working relationships with current and prospective members and agency personnel to include carriers and brokers, as directed by the Commercial Lines Manager.
Essential Duties May Include:
Process complete applications and loss summaries by making price recommendations, ensuring the risk factors, following agency defined coverage, limit and proposal format requirements, reviewing for accuracy prior to delivery and ensuring policies are delivered on a timely basis.
Maintains a current level of knowledge on forms, coverage changes, selling trends and techniques through company bulletins and circulars, agency selling aids, and by attending sales seminars, company sales meetings, or educational activities.
Perform comprehensive risk analysis surveys for all Commercial accounts by obtaining sufficient information regarding a risk to allow the Commercial service/marketing staff to prepare an appropriate proposal independent of the CL Manager.
Meet joint agency/producer defined standards for new business solicitation, ex-dating and production as well as assigned or existing client service.
Act as a liaison between clients and carriers to address complex service issues.
Develop new production, proposals and consultation to sell new accounts to meet or exceed production goals as jointly established with Commercial Lines Manager.
Renew existing business by developing new coverage, expanding existing coverage and identifying cross-selling opportunities to meet or exceed production goals as jointly established with agency owners.
Monitor all leads and expiration dates and promote products of carriers that the agency has identified as important.
Perform other duties as required.
Minimum Requirements
Minimum three years of Commercial Lines insurance experience ideally with small to mid-markets.
Equivalent experience in a related field or a Bachelor's Degree in Business, Management, Finance, Marketing.
Current MA or CT Property & Casualty License or willing to obtain within 90 days.
Knowledge of Commercial quoting and remarketing.
Working knowledge of insurance forms, coverage and rating.
Excellent communication, presentation and organizational skills.
Proficiency in Agency Management Systems. Experience with Applied's EPIC is a plus.
We offer a “home-town” insurance setting with all the benefits of a corporation including: competitive salary plus commission and incentive opportunity, medical, dental, 401k and retirement plans, plus more.
$51k-65k yearly est. Auto-Apply 60d+ ago
SIU Investigator - Underwriting & Premium Fraud
CNA Financial Corp 4.6
Boston, MA job
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Under minimal direction, initiates and manages suspected fraudulent underwriting and insurance premium investigations involving the highest complexity matters. Provides advice, direction, and support to underwriters, auditors, business unit leadership, corporate investigations and other stakeholders across the organization on the detection, investigation, and litigation of suspected underwriting matters.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
* Leads the detailed analysis and completion of thorough and timely investigations of suspected underwriting fraud by following Best Practice Guidelines and collaborating with business stakeholders.
* Develops and executes investigation strategy either independently or in collaboration with underwriting professionals, counsel, experts, insureds, and other stakeholders.
* Manages investigation activities independently and/or coordinates/oversees vendor service partner activities in the field.
* Maintains detailed, accurate and timely case records by following established Best Practices for file documentation and by creating comprehensive reports of investigative findings, and conclusions.
* Makes recommendations for resolution by presenting evidence-based findings and proposing solutions of moderate to complex scope.
* Identifies opportunities and participates in the design and implementation of process or procedural improvements.
* Leads or directs efforts to build and enhance and oversees organizational capabilities by developing and delivering fraud awareness or regulatory compliance training and mentoring SIU staff.
* Leads or directs the preparation of cases for appropriate reporting to outside agencies; leads or directs pursuit of criminal or civil actions through gathering and documenting relevant data, organizing and summarizing facts and testifying on behalf of the company in civil or criminal matters.
* Continuously develops knowledge and expertise related to insurance fraud by keeping current on related law, regulations, trends, and emerging issues and participating in insurance fraud or related professional associations.
May perform additional duties as assigned.
Reporting Relationship
Typically Manager or Director
Skills, Knowledge and Abilities
* Solid knowledge of property and casualty claim handling practices
* Strong technical knowledge of practices and techniques related to investigations and fact finding. For roles focused in an area of specialty (medical provider investigations), strong technical knowledge of respective specialty practices is required.
* Strong interpersonal, oral, and written communication skills; ability to clearly communicate complex issues
* Ability to interact and collaborate with internal and external business partners, including outside agencies
* Ability to work independently, exercise good judgment, and make sound business decisions
* Detail oriented with strong organization and time management skills
* Strong ability to analyze complex, ambiguous matters and develop effective solutions
* Proficiency with Microsoft Office applications and similar business software, and understanding of relational databases information querying techniques
* Ability to adapt to change and value diverse opinions and ideas
* Developing ability to implement change
* Ability to travel occasionally (less than 10%)
Education and Experience
* Bachelor's degree or equivalent professional experience.
* Minimum of three to five years of experience conducting investigations in the area of a) insurance fraud, b) law enforcement, c) civil or criminal litigation, or d) similar field.
* Professional certification or designation related to fraud investigations strongly preferred (e.g., CFE, CIFI, FCLS, FCLA, or similar).
#LI-AR1
#LI-Hybrid
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $54,000 to $103,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact ***************************.
$54k-103k yearly Auto-Apply 33d ago
Manager, Product Management (Alternative Distribution) - Small Commercial
Travelers Insurance Company 4.4
Boston, MA job
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Product
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$101,300.00 - $167,000.00
**Target Openings**
1
**What Is the Opportunity?**
Within the Product team at Travelers, you will have the opportunity to regularly engage in unique and intellectually stimulating business problems. As a Manager, Product Management, you will manage the growth and profitability for a state(s), product, or line of business. You will analyze complex business problems and propose fact-based solutions with consideration of internal and external trends to achieve business objectives. By collaborating and influencing key stakeholders across the organization you will also ensure strategic direction and alignment for successful execution. You will coach and lead cross functional team(s) on growth strategies, products, and objectives.
**What Will You Do?**
+ Lead and guide the data analysis of business results including product refreshes, performance expectations and identifying root cause.
+ Develop and influence recommendations to drive desired growth & profitability impacts that demonstrate a holistic view of short- and long-term strategy with consideration for local regulatory nuances and broader marketplace dynamics.
+ Present, inform and influence recommendations to key leadership stakeholders including proposed product/pricing changes or new product builds.
+ Act as a senior resource in key strategic initiatives to support the goals and objectives of the broader organization.
+ Manage, coach, and/or guide analysts.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Bachelor's degree in Business Management/Administration, Mathematics, Finance, Actuarial Science, Economics, or other analytics related field.
+ Five years' experience working in a mathematical, analytical, or data related role preferably in the financial services industry.
+ Experience developing techniques and procedures used to forecast insurance financials.
+ Has deep understanding of Travelers' business strategy and plan objectives to align with enterprise goals.
+ Excellent communication skills with the ability to interact and influence management.
+ Excellent analytical skills with the ability to evaluate and understand current data and systems, find deficiencies/opportunities, recommend changes, and translate into business impacts.
+ Demonstrated knowledge of pricing and actuarial techniques and understanding of actuarial concepts such as loss development and trending.
+ Understand the workflow and terminology of insurance products and processes and their impact on profit and loss.
**What is a Must Have?**
+ Bachelor's Degree or equivalent combination of education and experience.
+ Three years of experience in data analytics or similar work experience.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
$101.3k-167k yearly 34d ago
Claim Professional Development Program (CPDP) Intern
Travelers Insurance Company 4.4
West Bridgewater, MA job
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Claim
**Compensation Overview**
The hourly salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual hourly rate for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$24.00 - $25.00
**Target Openings**
2
**What Is the Opportunity?**
Applications for this posting will be reviewed on a rolling basis. We encourage you to apply as soon as possible.
The Travelers Claim Intern program provides qualified candidates an excellent opportunity to gain first-hand business experience, receive valuable on-the-job training, to contacting clients, determining coverage, scoping of losses and completing damage estimates. Applicants must be authorized to work for ANY employer in the U.S. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, for this role.
**What Will You Do?**
+ Internship includes:
+ On-boarding of Travelers systems and protocols.
+ Exposure to Personal and Business Insurance claims of basic to moderate complexity.
+ Learn and understand effective strategies for investigating, negotiating and resolving claims thoroughly, accurately and efficiently.
+ Develop knowledge of what happened, estimating damage, determining what coverages apply and helping our customers through the process.
+ Observe the work of the Claim Professional through desk and ride alongs with experienced employees.
+ Work with a designated coach to develop knowledge of claims through core assignments.
+ Complete challenging and meaningful project work.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ For the CPDP Internship, we are most interested in students who are serious about entering the insurance industry and who are excited about the prospect of making Claim their future career choice.
+ Preferred cumulative GPA of 3.0 or above.
+ Business Administration.
+ Liberal Arts (with business focus preferred).
+ Business Management.
+ Risk Management and Insurance.
+ Undergraduate students completing their freshman year preferred.
+ Working knowledge of Microsoft Office.
+ Legally eligible to work in the United States.
+ Strong verbal and written communication skills.
+ Strong analytical skills and problem solving skills.
+ Strong customer service skills.
**What is a Must Have?**
+ Candidate must be pursuing a Bachelor's degree.
+ Approximate work availability from June through August (10-12 weeks) required.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
$24-25 hourly 60d+ ago
Marketing/Sales Representative (Boston, MA or Bridgewater MA)
Philadelphia Insurance Companies 4.8
Boston, MA job
Marketing Statement:
Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best.
We are looking for a Marketing Representative to join our team in Boston, MA or Bridgewater, MA!
Summary:
This position is responsible for qualifying leads and soliciting business through agents, wholesalers, brokers and direct.
A typical day will include the following:
Develops new Preferred Agency and firemarked agency relationships.
Solicits business via our in-house software system with preloaded leads.
Develops a fixed number of planned and qualified appointments per week.
Performs in person cold calls on a weekly basis.
Explains features and merits of policies offered, recommending amount and type of coverage based on analysis of prospect's circumstances.
Develops referrals from each qualified appointment.
Submits qualified submissions for processing to Underwriter in complete form with a request for quotation by following the Code of Business Conduct.
Maintains communication and visits each Preferred/Firemarked Agent a minimum of once per quarter.
Successful candidates will have the following:
Bachelor's degree
Current Property and Casualty license
A minimum of one year of previous experience in selling commercial insurance with a carrier or agency. 2-4 yrs. experience preferred
Ability to work in a fast paced, changing, growing environment
Salary Range:
$61,000 -$73,950.00 plus commission opportunities.
Ultimate salary offered will be based on factors such as geographic location and applicant experience.
EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
Benefits:
We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. If you enjoy working in a fast paced work environment with growth potential please apply online.
Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at *****************************************
$61k-74k yearly Auto-Apply 13d ago
Intern - Application Engineer (Java / AI)
Hanover Insurance Group 4.9
Hanover Insurance Group job in Worcester, MA
Our Technology team is seeking exceptional college students for our Summer Internship Program, which provides meaningful opportunities for personal and professional growth, as well as rewarding career path options. IN THIS ROLE, YOU WILL: Assist in software development using languages such as Java, Python, or C++
Gain hands on experience with Generative AI frameworks
Understand GenAI patterns such as RAG, Vector Databases
Integrate GenAI models, including REST APIs, microservices, or cloud-native architectures
Perform in Core Java - this includes understanding object-oriented programming (OOP) concepts such as classes, inheritance, polymorphism, encapsulation, and interfaces, as well as familiarity with Java syntax, data types, exception handling, collections, and secure coding
Work closely with senior developers and mentors to research, design, and implement web technologies
Understand our users end to end experience, and find ways to enhance it
Adhere to all quality standards and procedures
Collaborate with project team members during development process
Create and present a final presentation for management and leadership members at the close of the internship program highlighting the work you accomplished throughout the summer
WHAT YOU NEED TO APPLY:
Cumulative GPA of 3.0 or higher preferred
Ability to commit to a full time 10-week internship program
Ability to work in the U.S. without requiring sponsorship now or in the future
0-2 years of professional working experience
Computer Science, Computer Engineering, or Software background preferred
Experience in HTML, CSS, Javascript, and other front-end technologies is an additional benefit
Experience in prompt engineering
Experience with cloud platforms (AWS, Azure, GCP) and MLOps tools (ex: MLflow, Kubeblow) is a plus
$35k-53k yearly est. 3d ago
Director Application Development
Arbella Insurance 4.6
Quincy, MA job
The Director of Application Development will be an integral member of the IT Leadership Team and Arbella's corporate senior leadership team. They will serve as a strategic leader and trusted advisor across the company, overseeing the management of all business facing portfolios and driving the success of the entire application development process. The Director of Application Development plans, coordinates, supervises all activities related to the design, development, implementation of the organization's applications development and analysis function.
They must exhibit strong leadership skills, be highly collaborative, and work cross-functionally to ensure that IT meets the needs of individual business units across the organization while ensuring quality standards, adherence to Arbella's secure SDLC, and aligning application projects with business objectives; essentially leading the strategic direction of the company's software development initiatives.
The Director of Application Development should have a proven track record of delivering on commitments, building strong business relationships, and developing and retaining top talent.
This position reports to the AVP of Application Development .
Key Responsibilities
•Partnering with IT Management, the Director of Strategic Programs, and IT Sr. Staff, is responsible for the development and delivery of software solutions to support Arbella's Business Objectives.
•Manages a team of Application Portfolio Managers containing Managers, Developers and Business Analysts responsible for building, maintaining, and upgrading Arbella software applications.
•Direct the development and implementation of software solutions across all business portfolios.
•Establish standards for requirements, design, construction, testing and implementation of software applications.
•Practice regular reviews of application lifecycle currency and building plans to address risk.
•Partners with IT Sr. Staff to build 3-year plans and budgets that align with Arbella Business Plans.
•Aids IT Sr. Staff in the review of executive level presentations and reporting.
•Partners with IT and Legal in execution, negotiation, and renewal of complex vendor contracts for software subscriptions, support, and staff augmentation.
•Work across IT teams to ensure alignment of application portfolio priorities and resources with project/program timelines.
•Establish strong relationships with executive and senior leadership partners across Arbella business groups to understand their businesses and advise them on technological solutions and options for delivery.
•Partner closely with all members of the IT Leadership Team on portfolio, strategic and operational initiatives, driving results and proactively communicating on progress and direction of key IT projects.
•Develop and manage talent that is supportive of a culture that is energized, engaged, future focused and highly motivated to deliver best-in-class solutions.
•A strong focus on Diversity & Inclusion is necessary.
Requirements:
10+ years of progressive experience in an IT leadership role, including project management, QA, and application development.
Demonstrated success as a senior IT and business leader.
Proven ability to recruit, retain and develop high performing teams with high employee engagement and job satisfaction.
Experience in application development tools, life cycle and QA best practices, as well as project delivery methodologies including agile, PMF, as well as test automation and QA best practices.
Strong technical acumen and an understanding of developer languages, application technologies and systems architecture concepts.
Strong relationship management, strategy development, project management, problem solving and change management skills.
Ability to manage multiple vendor relationships, to ensure the best financial return and value on initial investment and continued maintenance.
Proven thought leadership and ability to leverage deep knowledge of relevant technologies, trends, architectures, and vendors and service providers.
Experience in developing multi-million-dollar departmental and organizational budgets and effectively planning and managing activities within the established constraints of such approved budgets.
Ability to facilitate and lead change at all organizational levels and drive continuous improvement.
Strong problem-solving and decision-making skills.
Strong written and verbal communication skills.
Hands-on, strategic thinker and proven leader with the ability to drive organizational change.
Bachelor's degree in information systems, computer science or a related field. Master's degree in one of these fields or Business Management preferred.
Our current reasonable and good faith estimate of the annual salary wage range for this position is approximately $190,000 - $230,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.
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$190k-230k yearly Auto-Apply 60d+ ago
PL Underwriter
Hanover Insurance Group, Inc. 4.9
Hanover Insurance Group, Inc. job in Worcester, MA
Our Personal Lines team is currently seeking an Underwriter in our Worcester, MA or Atlanta, GA location. This is a full time, exempt role. This role is a hybrid opportunity. POSITION OVERVIEW: Opportunity to join a team of dedicated Personal Lines Underwriting professionals who assist our independent agents write profitable business. This role gives you the opportunity to underwrite risk (selection/rejection of new and renewal business up to $3,000,000) and manage a profitable portfolio within the stated authority and guidelines.
IN THIS ROLE, YOU WILL:
Clearly communicates appetite, underwriting standards, declination reasons and coverage advantages to Agents and internal partners to ensure profitability and generate a flow of quality new business submissions and retention.
Build strong agency relationships with our Independent Agents.
Spearhead the development of effective relationships with our field partners and state management team to ensure we write profitable new business.
Partner with agents to creatively solution for underwriting challenged books of business.
Plan agency visits with the PL field leadership to work side by side with our independent agents.
WHAT YOU NEED TO APPLY:
2+ years of Underwriting experience
Bachelor's degree or work experience equivalent
Able to articulate and practice principles of risk management with specific limits of authority
Demonstrate experience using independent judgement to analyze risks, accept, deny or recommend modifications.
Be able to multi task in a high paced work environment including but not limited to phone calls, emails, new business and renewal reviews.
Ability to adapt to technology; such as video conferencing, Outlook, PowerPoint and Excel
Ability to sit, stand throughout the work day. Ability to travel as needed.
This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.
$82k-129k yearly est. 57d ago
Senior Network Engineer
Arbella Insurance 4.6
Quincy, MA job
Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other
Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It's no wonder our employees have voted Arbella one of the Boston Business Journal's “Best Places to Work” every year since 2009!
Under minimal supervision, the Senior Network Engineer will participate in the development and support of Network and Voice / UC technology solutions. A Network Engineer's main responsibility is to design, plan, configure, implement and monitor computer networks including network infrastructure services, video, data, and voice across all locations. Network types include WAN, LAN, WLAN, VOIP, VLAN, VPN, SD-WAN, NETOPS & Data Center. The Network Engineer provides direction and solutions for all aspects of network infrastructure & system standards. They design and administer network systems by setting up and applying policies and access defined by Security. They maintain network environments and provide support to all users to troubleshoot, diagnose and resolve any issues that occur on the enterprise network.
Network Engineers also configure and maintain network load balancers, hosted /unified IP voice & collaboration services UCaaS, Maintain and operate infrastructure standards DNS, DHCP, NTP etc…. Engineers must be able to effectively develop solutions by devising plans for the network, submit them to enterprise architecture for approval, and be abreast of the latest developments in the technological arena. Engineers need to comprehend and execute on delivery of networking and voice UC technology requirements for the premises of their organization or clients. They are also responsible for optimizing the network's performance, stability, resilience, and overall network availability and align for technical roadmap.
Key Responsibilities:
Understand business requirements
Understand and promote Arbella standards, guidelines, and policies for implementation, use, and support of technology.
Maintain advanced knowledge of assigned technologies and technical disciplines; always expanding scope of knowledge.
Assist in the development and delivery of business cases.
Lead small or medium size efforts to include direction of technical teams and drive decisions with minimal supervision.
Coordinating efforts of assigned work with other team members and third party vendors.
Prepare cost and time estimates for work.
Conduct technology evaluations.
Provide technology solution recommendations that meet established business requirements.
Prepare and maintain operational system documentation, technical designs, and specifications.
Create and execute system integration, test, and production implementation plans.
Identify, develop, and promote process improvements and best practices.
Lead in analysis, resolution, and communication of complex problems and issues.
Mentor junior team members.
Participate in recruitment and candidate evaluations.
Prepare status reports on the progress of assigned tasks or projects.
Perform after-hours system implementation, maintenance and support as required.
Participate in 24/7 on-call coverage as required.
Key Requirements:
B.S. degree in information systems, computer science or related field or equivalent working experience.
7+ years in technology infrastructure data network, voice, unified collaboration, Data Center architecture, network management, lifecycle management, network security adherence, and related specialties.
Demonstrates broad knowledge across multiple technologies domains Route/Switch/Data Center/ VOICE & UCaaS
Must possess intimate knowledge of Dynamic Routing, Software Defined Network (SDN), SD-WAN technologies, MPLS, VPLS, VxLAN, VRF, VPC, VOICE/UC, Cisco networking, WiFi and MSFT TEAMS Architecture |Teams Voice| PowerShell
Knowledge of hybrid multi cloud network architecture
Strong knowledge of perimeter technologies such as Next Gen Firewall, Network Load balancing, DHCP, DNS, VPN, BGP, OSPF, SIP/RTP
Strong Knowledge & experience delivering solutions around DRaaS, IaaS, NaaS
Strong understanding of Wi-Fi deployment & optimization
Azure network Administration experience a plus.
Industry Certifications a plus: (CCNP, CCNA, MSFT-Teams Engineer, Security +, Network +)
Strong knowledge in technologies including Cisco Route & Switch, DatCenter, Nexus, Meraki, Cisco Firepower, NXOS, Cisco IOS, OSPF, BGP, SDN, Meraki, HPe Aruba, Clearpass, Netscaler (SDX/ADC) SIP/RTP MSFT UC TEAMS VOICE, VMware,
Industry experience with key networking and voice systems UC technologies and well-established relationships with vendors and network carrier services.
Ability to work across disciplines and in a matrix environment to deliver results through influence and collaboration.
Ability present/collaborate complex topics to all levels of staff.
Demonstrates technical leadership for the respective technologies.
Demonstrates collaborative leadership and be the advocate for the network and voice team
Experience managing multiple mid to large size projects and initiatives.
Industry vendor knowledge and well-established relationships
Effective speaker, collaborative worker and good writing & documentation skills
Able to translate complex technical information and implications in business-oriented language
Experience with enterprise Architecture Review Board Network Design Authority
Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $92,000-$145,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.
#LI-MG1
$92k-145k yearly Auto-Apply 13d ago
Agency Licensing Coordinator
Hanover Insurance Group 4.9
Hanover Insurance Group job in Worcester, MA
Our Operations team is currently seeking an experienced Agency Licensing Coordinator in our Worcester, MA location. The Hanover Insurance Group has adopted a Hybrid work model that is 2 days in office, 3 days remote. This is a full time, non-exempt role.
POSITION OVERVIEW:
The Agency Services Coordinator will report to the Licensing Supervisor and be responsible for the management and verification of agency and producer licensing records to ensure compliance with state laws, performing Due Diligence processes and executing agency appointments and contracts. Working closely with other Operational teams, Hanover Sales, and agency contacts, this individual will also support on-going maintenance of agency and producer records across various platforms and systems, generating user access in the form of log on IDs, agency management system downloads, terminations, authorizing new states and lines of business, and production codes. Strong problem solving and time management are essential to the role, with varying degrees of once-and-done processing vs. longer tail tasks which require tracking and follow-up.
IN THIS ROLE, YOU WILL:
Manage on-boarding process of new agencies, through clarification of agency production codes, license verification, contracts, internal systems updates, and communication throughout events
Maintain working knowledge of licensing and appointment laws/regulations and promote best practices to ensure compliance
Collaborate with Hanover Sales teams on agency mergers and acquisitions, identifying solutions to ensure transition is seamless and business transferred without interruption.
Clarify intent of requests and present trade-offs due to systems or compliance limitations.
Updates agency and producer information into licensing system, SIRCON's Producer Manager. initiates appointments to states in areas the vendor doesn't support
Creates and troubleshoots Hanover Point of Sale user access for key individuals within the agency
Ensures confidentiality and privacy of personally identifiable information.
Corresponds daily with agency contacts and internal staff via email
Monitors group mailbox at different intervals, assigning critical tasks to staff and answering general inquiries regarding licensing or systems information
Creates and maintains agency files, containing contract, licensing, and historical correspondence
Perform other administrative duties as assigned
WHAT YOU NEED TO APPLY:
Associates degree preferred
Three or more years of P&C insurance related experience and/or training; or equivalent combination of education and experience Strong attention to detail and quality
Ability to multi-task and prioritize - Stays on top of multiple tasks that have varying deadlines.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality.
Oral Communication - Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing
Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit.
Professionalism - Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction; Commits to additional work hours when necessary to reach goals.
Flexibility - Easily adapts to new, different or changing situations, requirements, or priorities.
Some working knowledge of Personal or Commercial insurance, e.g. property, forms, terminology, or other related insurance experience a plus. Agency experience a plus
Strong computer skills. Expert in Internet software; proficient in Microsoft Excel and Word. Experience with Hanover systems such as PMS Mainframe, GTAM tables, Oracle Identity Manager (“OIM”), Point of Sale, is a plus
Competent communication, interpersonal, and organizational skills.
This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.