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The Hartford jobs in Charlotte, NC - 166 jobs

  • Senior Scrum Master

    The Hartford 4.5company rating

    The Hartford job in Charlotte, NC

    Sr Scrum Master - BA07BE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. Middle and Large Commercial IT is seeking a dedicated Sr. Scrum Master to be a servant leader and coach for our Middle and Large IT Agile Scrum Teams. This role focuses on execution while applying robust Agile practices, including adherence to metrics, leadership skills to drive key roadmap initiatives, and risk management. The Scrum Master will also play a crucial role in driving program-level continuous improvement. In addition to facilitating team-level events, the Scrum Master is responsible for keeping both team members and business and technology leaders informed of progress against objectives. This role will have a Hybrid work schedule, with the expectation of working in an office (Columbus, OH, Chicago, IL, Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday). Responsibilities: + Facilitate and support two Scrum Teams by fostering Agile values and practices, while bringing hands-on experience with AI-assisted development tools. + Ensure team adherence to Agile principles and provide coaching on executing the Scrum framework. + Organize and facilitate ceremonies, identify improvement opportunities, and track team progress. + Remove impediments to progress and protect the team from outside influences. + Partner with the Product Owner to prioritize backlog items based on business value. + Facilitate daily stand-up meetings, demos, and decision-making processes. Qualifications: + Expertise in Agile Methodologies : Deep understanding of Agile frameworks including Scrum, Kanban, and Extreme Programming (XP), with practical experience in implementing Agile at scale. + Software Development Lifecycle (SDLC) Proficiency : Strong grasp of iterative and incremental development models, with hands-on experience in Agile-aligned SDLC practices. + Advanced Agile Practices : Proficient in Agile techniques such as writing and refining User Stories, implementing Continuous Integration/Continuous Deployment (CI/CD), and applying Test-Driven Development (TDD) principles. + AI Risk Management : Capable of identifying and mitigating risks in AI-generated outputs, including algorithmic bias, data drift, and model explainability. + Generative AI Tool Proficiency : Hands-on experience with AI-assisted development tools such as GitHub Copilot, and integration of generative AI into software engineering workflows. + Continuous AI Learning : Commitment to staying current with advancements in generative AI, including LLM capabilities, prompt engineering, and emerging best practices. + Resource Planning and Capacity Management : Skilled in forecasting team capacity, aligning resource supply with project demand, and optimizing workforce allocation using Agile planning tools. + Stakeholder Communication and Agile Coaching : Demonstrated ability to facilitate cross-functional collaboration, provide Agile coaching, and drive cultural transformation through consultative engagement. + Data-Driven Decision Making : Strong analytical and quantitative skills for interpreting metrics, KPIs, and performance data to inform strategic decisions. + Cross-Functional Collaboration : Proven ability to build and sustain partnerships across business units, technical teams, and leadership layers. + Strategic and Business Acumen : Ability to align Agile delivery with business goals, ensuring value-driven outcomes and continuous improvement. Additional AI and Generative AI Knowledge Requirements: + AI-Augmented Analytics : Proficient in leveraging AI-powered tools like Microsoft Copilot in Power BI for enhanced data visualization, trend analysis, and business intelligence. + Ethical AI Implementation : Knowledgeable in ethical AI principles, including fairness, accountability, transparency, and compliance with regulatory standards. + AI-Driven Productivity Optimization : Experience applying AI solutions to improve team efficiency, automate routine tasks, and enhance Agile delivery pipelines. + AI in Agile Contexts : Practical application of AI technologies to support Agile ceremonies, backlog prioritization, and sprint planning. + Governance and Compliance : Familiar with industry standards and frameworks for responsible AI usage, including model governance and auditability + Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $108,800 - $163,200 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us (************************************* | Our Culture (******************************************************* | What It's Like to Work Here (************************************************** | Perks & Benefits (********************************************* Every day, a day to do right. Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees-continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day. About Us (************************************* Our Culture What It's Like to Work Here (************************************************** Perks & Benefits Legal Notice (***************************************** Accessibility Statement Producer Compensation (************************************************** EEO Privacy Policy (************************************************** California Privacy Policy Your California Privacy Choices (****************************************************** International Privacy Policy Canadian Privacy Policy (**************************************************** Unincorporated Areas of LA County, CA (Applicant Information) MA Applicant Notice (******************************************** Hartford India Prospective Personnel Privacy Notice
    $108.8k-163.2k yearly 60d+ ago
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  • Release Train Engineer

    The Hartford 4.5company rating

    The Hartford job in Charlotte, NC

    Release Train Engineer - BA06BE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. We are seeking a high-caliber, self-driven Release Train Engineer to lead the end-to-end execution, governance, and flow of the Middle & Large business Product Transformation value stream. This is not a traditional “ceremony facilitator” RTE role. You will operate as the COO of the value stream, owning delivery, predictability, risk posture, budgeting alignment, dependency management, and cross-functional orchestration across engineering, product, architecture, underwriting, and shared service teams. The ideal candidate is a systems leader who brings structure, clarity, and calm execution to complex programs, while championing an engineering-centric culture grounded in flow metrics, technical excellence, and accountability. You will be trusted to manage the value stream without requiring daily oversight from the VS leader - presenting information at the right altitude (CIO-ready high-level to deep operational detail) and demonstrating full control over scope, timelines, and risks. This role will have a Hybrid work schedule, with the expectation of working in an office (Columbus, OH, Chicago, IL, Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday). Key Responsibilities: Value Stream Leadership & Execution Own end-to-end delivery execution of epics and capabilities across multiple ARTs and teams. Drive predictable delivery through flow metrics, capacity planning, dependency mapping, and risk management. Ensure budget adherence, resource utilization visibility, and proactive forecasting. Operate with a mindset of continuous improvement and operational excellence. Strategic Program Management Translate VS strategy into executable roadmaps and PI objectives. Run pre-PI activities to eliminate ambiguity before planning. Coordinate sequencing, scope negotiation, and trade-offs with product, engineering, and architecture. Ensure intake → estimation → prioritization → execution → release is smooth, scalable, and data-driven. Risk, Issue & Dependency Management Build a proactive risk culture, not reactive fire-fighting. Identify systemic blockers early using flow metrics, not opinions. Maintain a transparent, no-surprises cadence with leadership. Resolve multi-team conflicts with clarity, data, and executive presence. Engineering-Centric Delivery Culture Promote engineering fundamentals - design, quality, observability, testing, and technical debt visibility. Ensure RTE function supports engineering, not substitutes for it. Never operate as a “status collector”; own the details personally through systems, metrics, and direct engagement. Give full credit to engineering leads and team members; reinforce high trust and high ownership culture. Clear, Audience-Appropriate Communication Present status differently depending on audience: CIO-level: outcomes, risks, decisions needed, high-level flow indicators. Value Stream Leader: timeline, budget, cross-team risks, dependencies, bottlenecks, mitigation clarity. Engineering/Team level: scope, impediments, alignment, actions, next steps. Drive alignment without noise and create a predictable flow of communication. Coaching & Influence Coach and manage Scrum Masters, Program Teams, and Product partners on Lean-Agile practices and flow optimization. Improve team health, team accountability, and cross-team collaboration. Shift culture from “ceremony-driven” to data-driven, system-driven, and outcome-driven. What Great Looks Like Someone who has previously managed Scrum Masters Operates two steps ahead of risks and escalations Manages complex dependencies calmly and intelligently Speaks to executives with confidence and clarity Understands architecture, engineering fundamentals, and delivery pipelines Uses WSJF and flow metrics to drive decisions Makes the system better without waiting for direction Drives accountability in a respectful, people-first way Allows the VS leader to focus on strategy, not daily program management The VS leader does not need to get involved in day-to-day execution. CIOs and business partners consistently see clear, confident updates. Engineering feels supported, not burdened. PI planning is quiet, tight, and predictable - not chaotic. Risks are surfaced early and mitigated before escalation. The value stream becomes predictable, efficient, and high-trust. The RTE becomes a true business + engineering partner, not an event facilitator. Required Qualifications 7+ years of experience as a Release Train Engineer in a large-scale Agile environment Proven ability to run complex ARTs/value streams across multiple products, teams, and domains Deep experience with: Flow metrics (flow time, load, efficiency, predictability) WSJF prioritization Risk and dependency management PI Planning orchestration Executive-level communication Strong understanding of engineering processes (DevOps, CI/CD, testing, cloud, observability) Exceptional facilitation, conflict resolution, and influence without authority Ability to own delivery outcomes end-to-end with minimal oversight Calm under pressure Thinks in systems, not tasks Obsessed with predictability and flow Data-driven, not opinion-driven Empathetic, but drives accountability Able to challenge product, engineering, and architecture respectfully High integrity; gives credit to engineering, never steals spotlight Executive presence with humility and clarity Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $136,800 - $205,200 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us | Our Culture | What It's Like to Work Here | Perks & Benefits
    $136.8k-205.2k yearly Auto-Apply 9d ago
  • Audit Data Analyst - Staff Auditor (Intermediate)

    USAA 4.7company rating

    Charlotte, NC job

    **Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** This role is for an Audit Data Analyst II - Staff Auditor (Intermediate) responsible for performing audit data analytics in collaboration with audit teams. The position involves driving innovation in audit execution by finding opportunities for data analytics and by developing, deploying, and supporting data analysis solutions. Candidates are expected to have two or more years of experience in data analytics, with an understanding and experience in Tableau, Python, and/or Snowflake. Previous audit experience is considered a plus. We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is **not** available for this position. **What you'll do:** + Implements data analytics approaches in support of internal audits. + Applies data-driven analytic capabilities to identify anomalies, outliers, emerging trends, and operational risks within assigned audits. + Applies analytical approaches to draw conclusions and make 'insight to action' recommendations to answer both audit/business objectives. + Translates recommendation into communication materials to effectively present to colleagues for peer review and senior/lead analysts. + Delivers analysis and findings to mid-level management, garners support for recommendations to assist in driving business decisions. + Assist the team in navigating within diverse environments to locate, validate, extract, and format data for data analysis testing. + Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements. + Builds knowledge in designing data visualizations with more complex tools to support analytical and reporting needs. + Assist and begins to build recurring and continuous reporting and automation solutions in various analytics tools (e.g., SQL or SAS) to support risk identification. **What you have:** + Bachelor's degree in quantitative analytics, Economics, Finance, Statistics, Mathematics, Operations Research, Data and/or Business Analysis, Data Science, or other quantitative subject area. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. + 2 years of data analytical experience to include visualization tools. + 1 year experience applying and working on data and analytics in an audit, risk, or similar controls environment. + 1 year SQL or SAS data programming experience. + Ability to understand and/or identify issues from a data perspective. + Experience communicating data to peers and business partners. + Experience working on business reporting or dashboards. + Experience developing operational reporting. + Experience in data processing, database programming, and/or data analytics. + Ability to develop data solutions that are efficient, effective, and essential. **What sets you apart:** + Experience in Tableau, Python and/or Snowflake + Audit experience + US military experience through military service or a military spouse/domestic partner **Compensation range:** The salary range for this position is: $69,920- $133,620 **.** **USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).** **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ **If you are an existing USAA employee, please use the internal career site in OneSource to apply.** **Please do not type your first and last name in all caps.** **_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
    $69.9k-133.6k yearly 7d ago
  • Director - HR Data and Analytics

    USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We're looking for a collaborative and strategic HR leader to drive excellence in our HR functions through the power of data, and the ability to manage and develop a team of 10. In this role, you will be the bridge between HR, IT, and the business, ensuring our HR data solutions align with overall business strategy. You will leverage your deep understanding of HR data models, data architecture principles, and business architecture practices to design and implement scalable solutions. You'll also lead a team in developing impactful data visualizations and dashboards, providing actionable insights to support data-driven decision-making. If you are a results-oriented leader with a passion for HR analytics, business alignment, and developing high-performing teams, we encourage you to apply. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC. Relocation assistance is available for this position. What you'll do: Responsible for development and execution of team strategic execution plan in coordination with departmental, CoSA, and Enterprise plans. Accountable for internal customer relationship creation, sustainment, and strengthening through team execution and brand management. Responsible for direct report performance management, talent development, and career progression planning Accountable for overall teamwork product volume, quality, and business value delivery. Accountable for overall team regulatory, risk, and internal control compliance. Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development strategic plans. A strategic partner and subject matter expert in consulting and advising business partners on decision support solutions. Encourages innovation, provides direction on work prioritization, manages capacity, assists with problem resolution. Holds team members accountable for performance goals and establishes business-driven development plans for the team. Partners with IT to build USAA core information delivery capabilities and assist process owners in retiring key UDAs. Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards. Provides oversight and direction to the adherence of information governance and managements standards for Enterprise teams and CoSA/LOBs. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related work experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in data and analytics, technical, or business-relevant function OR If advanced degree in a STEM discipline, 6 or more years' experience in data and analytics, technical, or business-relevant function. 3 years of direct team lead or management experience. Experience overseeing teams conduct cost benefit analyses and leveraging results to drive business intelligence solutions. Experience guiding teams in the gathering and authoring of business intelligence solutions for large scale complex projects. Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated subject matter expertise in applying and creating business intelligence practices, methods, and problem-solving strategies. Experience leading and coaching others in understanding and translating needs into requirements. Expert knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources. SME developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related). Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details. What sets you apart: Experience leading teams in the development and maintenance of data visualizations and dashboards, leveraging tools such as Tableau, QlikView, BusinessObjects or similar platforms, to provide actionable insights and support data-driven decision-making. Familiarity with HR technology landscapes, including experience working with HRIS systems and data models related to HR Technology/Engineering and HR Data Architecture. Strong understanding of data modeling principles, data architecture concepts, and their application within the context of HR data, HR analytics, and people insights. Experience in direct people management, including coaching, mentoring, and performance management. Knowledge of Business Architecture principles and practices, with the ability to align data and technology solutions with overall business strategy. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $75k-95k yearly est. Auto-Apply 38d ago
  • Executive Director - General Manager/Site Leader - Charlotte, NC

    USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We offer a flexible work environment that requires an individual to be in the USAA Charlotte office 4 days per week. *** Local Charlotte candidates will be considered *** - Relocation is NOT being offered for this role Summary: The General Manager/Site Leader is responsible for ensuring consistent experiences for employees and leaders across the USAA Charlotte campus. Cultivates robust communication between each of the GM/Site Leaders to broaden visibility and increase consistency in approach to geographical operations. Ensures facilities are maintained and operated in accordance with USAA standards. What You Will Do: Acts as the key liaison for the Charlotte site, facilitating communication between site operations and senior leadership. This involves proactively reporting on site performance relative to strategic objectives, highlighting critical issues with recommended solutions, and celebrating achievements to ensure cohesive strategy and effective decision-making. Acts as USAA's brand ambassador at the Charlotte site, actively engaging at member and employee events, and cultivating strategic relationships with key community stakeholders to enhance USAA's reputation and fostering goodwill within the local area. Provides strategic direction and oversight to all Charlotte site support functions (e.g., facilities, security, IT support), ensuring the delivery of exceptional service and proactive issue resolution to maintain a safe, productive, and well-maintained work environment. Establishes and monitors service level agreements (SLAs) with these support functions. Leads the development, implementation, and maintenance of comprehensive Charlotte site Business Continuity (BC) plans, conducting regular risk assessments and simulations to ensure operational resilience and minimize disruption during emergencies and unforeseen events. Partners with corporate security and IT to ensure alignment with enterprise-wide BC standards. USAA emphasizes robust business continuity planning to ensure operational resilience. Manages and oversees the Charlotte site's corporate contribution budget, ensuring responsible allocation of resources and adherence to budgetary guidelines. Tracks expenditures, analyzes budget variances, and provides regular financial reports to senior leadership. Empowers Charlotte site leadership and teams to operate with autonomy while ensuring adherence to USAA's strategic objectives and established directives. Fosters a culture of accountability and ownership while providing necessary guidance and support. Drives Charlotte site performance by rigorously monitoring and analyzing key performance indicators (KPIs). Identifies areas for improvement, implements data-driven solutions, and fosters a culture of continuous improvement through the proactive sharing of best practices and lessons learned within the site. Oversees the successful execution and integration of association-wide projects within the Charlotte region/site, ensuring on-time and within-budget delivery while minimizing disruption to ongoing operations. Collaborates with project managers to mitigate risks and ensure stakeholder alignment. Builds and oversees the Charlotte site's team of professionals through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities at the Charlotte site are effectively identified, measured, monitored, and controlled in accordance with USAA's enterprise-wide risk and compliance policies and procedures. USAA places a significant emphasis on robust risk and compliance management across all its operations. Minimum Education: Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: 10+ years of experience as a Site Leader or GM overseeing a large workforce of approximately 500+ employees and contractors at a major site, preferably in Charlotte. Proven collaborative communication skills and ability to influence decisions at senior levels within USAA's complex organizational structure, specifically as applied to the Charlotte site. Proven capability to communicate effectively across all levels of the Charlotte site, from junior representatives to executive management, both within the site and across the broader organization. What Sets You Apart: As a resident of Charlotte for over 10 years, possesses extensive local knowledge and established deep connections with key officials, providing a strategic advantage for community engagement and government relations. Proven deep connections with key Charlotte officials and local military organizations and leadership, leveraging a 10+ year residency in the area. Strong understanding of the unique needs and challenges of the military community in the Charlotte area, and a passion for advocating on their behalf within local government and community relations. USAA has a long-standing commitment to serving and supporting the military community. Experience collaborating with key Charlotte resources, local government officials, and partners, influencing local political decisions and strategy, and supervising work to achieve strategic goals for the site. Executive-level business acumen in government relations, policy development, and strategic alliances, specifically as they impact the Charlotte site's operations and community engagement. Validated ability to work with local Charlotte government officials, including senior administration officials, members of the North Carolina State Legislature, and state agency officials relevant to the site's operations. Consistent track record of working with and earning the trust and confidence of high-profile local government leaders in the Charlotte area, serving as a trusted advisor/counselor on matters pertinent to the site. Strong understanding of the unique needs and challenges of the military community in the Charlotte area, and a passion for advocating on their behalf in community and government relations. Seek out opportunities for expansion and growth within the Charlotte market by developing new business relationships and partnerships for USAA. Adhere to USAA standards for excellence, quality, and customer satisfaction at the Charlotte site. Recommend measures to improve operational practices and the quality of customer care within the Charlotte site. Analyze and report on sales and operational activities at the Charlotte site to meet objectives and profitability goals. Cultivate a positive, inclusive, and safety-centric work environment at the Charlotte site, characterized by mutual respect, open communication, and collaboration. Undertake any additional duties and responsibilities as assigned at the Charlotte site, demonstrating adaptability and versatility in addressing evolving organizational needs and priorities. Perform other duties as assigned to support the success of the Charlotte site and USAA. ** The compensation range for this position is: $147,750 - $265,850 ** USAA does NOT provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $147.8k-265.9k yearly Auto-Apply 2d ago
  • Senior Underwriter / Account Executive Officer - Public Sector Services Loss Sensitive

    The Travelers Companies 4.4company rating

    Charlotte, NC job

    Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Underwriting Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $109,300.00 - $180,200.00 Target Openings 1 What Is the Opportunity? The Account Executive Officer (AEO), Public Sector Services will partner with agents and brokers to provide coverage for new and renewal business based on customers' needs. This role is seen as a technical resource. As an AEO, you are decisive, detail-oriented, and know how to build relationships internally and externally to drive results. Your ability to independently assess complex risk and sell our products in challenging markets will contribute to the profitability and success of Travelers. What Will You Do? * Manage the profitability, growth, and retention of an assigned book of business. * Underwrite and skillfully negotiate complex customer accounts to minimize risk and maximize profitability. * Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to create sales plans and identify cross-selling opportunities. * Foster and maintain relationships with external partners by regularly meeting in person with agents and brokers to market and sell Travelers products with a goal of writing and retaining accounts consistent with our risk appetite. Must be able to travel to such meetings. * Identify and capture new business opportunities using consultative marketing and sales skills. * Independently develop and execute agency sales plans and frequently partner with your Managing Director (MD) to develop region/group sales plans. * May assist in the training and mentoring of less experienced Account Executives. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * Bachelor's degree. * Six to eight years of relevant underwriting experience with experience in commercial lines. * Deep knowledge of commercial lines products, the regulatory environment, and the local insurance market. * Strong critical thinking skills with the ability to proactively identify underwriting, marketing, or financial challenges and analyze available information to make timely decisions in alignment with our risk appetite. * Excellent communication skills with the ability to successfully negotiate in difficult situations with agents and brokers. * CPCU designation. What is a Must Have? * Four years of underwriting, claim, operations, risk assessment, actuarial, sales, product, or finance experience. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************
    $109.3k-180.2k yearly 18d ago
  • Production Support Tech Lead - GenAI

    AIG Insurance 4.5company rating

    Charlotte, NC job

    Be part of something groundbreaking At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help. With the support and investment needed to explore new frontiers in generative AI, you'll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers. This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build and scale world-class products. If you're excited by the opportunity to create meaningful impact, we'd love to hear from you. Who we are AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions. At AIG, we're reshaping how the world manages risk, and we're inviting you to be a key part of that transformation. As our Production Support Tech Lead - GenAI you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you're looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong. About the role As Production Support Lead, you will be at the forefront for creation of Operational Excellence & Business Continuity plan, being complainant and managing risk to production environment, clear and detailed knowledge management, monitoring cost and usage, Innovation & Continuous Improvement, define and establish Metrics & Performance for all the application under the GenAI Assist program. This is a unique opportunity to shape our AI-driven future, fostering innovation through modern development practices and delivering high-impact software that will drive business growth. Responsible for applying industry best practices to put a standard support model and process for our GenAI Assist Platform Potentially test, debug, and perform analysis of incidents reported from users. Responsible for change management co-ordination for production releases and upgrades Ensuring that production changes are reviewed and validated in production to avoid/minimize production issues Develop and maintain monitoring dashboards for various components in the application Problem Management - support and drive detailed root cause analysis of production issues, work with the Application Delivery, platform, DevOps and Business teams to address and provide remediation Provide regular verbal and written communications regarding status, risks, issues. makes recommendations for remediation or change Working with development teams ensure functionality deployments are completed without incident and with adherence to proper procedure Identify opportunities for application tuning Review, maintain and enhance application Run Books What is needed to be successful 10+ years of experience with providing support of application platforms at the enterprise level including incident management, patches, vulnerabilities, change management, monitoring, and continued platform improvement. Good knowledge in process to handle L2/L3 production issues Hands on experience on collaboration with multiple stakeholders / managers to perform incident management conduct RCAs and drive continuous improvement in application stability. Configured and maintained observability capabilities across critical applications and infrastructure, ensuring stability and visibility into application health and usage Hands on experience to monitor the production applications using monitoring tools such as Dynatrace, Splunk, cloud watch. Experienced in identifying performance bottle necks and issues. Experience in developing/supporting Java J2EE applications using Spring, Spring Boot, Microservices, REST API, Angular, XML and JSON. Developed a detailed run book / Knowledge Management documentation Good experience in Splunk search, dashboards creation and Alert generation. Worked on Global Agile Development teams Providing end user communications for critical issues with ETAs. Conducted Daily application health checks are performed to ensure the smooth running of the application. It would be nice if You are knowledgeable about ethical standards and controls for Generative AI and have worked in supporting AI/ML based enterprise application within large enterprises. You have development experience on enterprise application Veterans are encouraged to apply. #LI-CM1 #LI-AIG #AI #GenAI #artificialintelligence At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to *********************. Functional Area: IT - Information TechnologyAIG PC Global Services, Inc.
    $88k-127k yearly est. Auto-Apply 23d ago
  • Senior Cloud Engineer - Intelligent Document Processing

    The Hartford 4.5company rating

    The Hartford job in Charlotte, NC

    Sr Cloud Engineer - IE07NE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. We are seeking a highly capable and technically proficient Senior Cloud Engineer to join our Intelligent Document Processing team. This role demands hands-on expertise in cloud-native engineering, automation of document workflows, and integration of advanced data extraction technologies. You will be instrumental in scaling and optimizing our platform, working alongside engineering leads and business stakeholders to deliver robust, production-grade solutions. This position is ideal for someone who thrives in a fast-paced, agile environment and is ready to take ownership of complex systems, drive technical excellence, and contribute to strategic platform evolution. This role will have a Hybrid work schedule, with the expectation of working in an office (Columbus, OH, Chicago, IL, Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday). Key Responsibilities: * Engineer and maintain cloud-native solutions using AWS services and third-party vendor platforms. * Develop and optimize automated workflows for document ingestion, classification, extraction, and validation. * Integrate components with enterprise systems, ensuring seamless data flow and operational reliability. * Lead performance tuning and cost optimization efforts across cloud infrastructure. * Implement monitoring, alerting, and fault-tolerant mechanisms to ensure platform resilience. * Collaborate with software engineers, data scientists, and architects to align capabilities with business goals. * Author and maintain technical documentation, including architecture diagrams, deployment guides, and operational runbooks. * Evaluate emerging technologies and contribute to platform roadmap discussions. Qualifications: Required * Bachelor's degree in Computer Science, Information Technology, or a related field. * 5+ years of experience in cloud engineering. * Strong programming skills in Python and .NET/Java with experience building scalable backend services. * Deep expertise in AWS services (e.g., Lambda, S3, Step Functions, ECS, IAM). * Exposure to CI/CD pipelines and infrastructure-as-code tools (e.g., Terraform, CloudFormation). * Proven ability to troubleshoot complex systems and implement resilient cloud architectures. * Excellent communication skills and a collaborative mindset. Preferred * Experience with GenAI-powered Intelligent Document Processing platforms (e.g., MEA, Azure Form Recognizer). * Hands-on experience with OCR, NLP, and machine learning technologies in production environments. * Proficiency with containerization (Docker) and orchestration (Kubernetes). * AWS certifications (e.g., Solutions Architect, Developer, SysOps). * Familiarity with insurance-specific document formats (e.g., SOVs, financial statements). Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $137,200 - $205,800 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us | Our Culture | What It's Like to Work Here | Perks & Benefits
    $137.2k-205.8k yearly Auto-Apply 9d ago
  • Data & Analytics Intern (Future Leaders Program)

    USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This opportunity may lead to selection into a two-year development rotational program following graduation. The Finance Future Leaders Program Data track has the goal to develop future finance leaders by focusing on data and analytics business components that support finance functions, that leverage strong technical skills and strategic thinking ability through mentorship, training modules, regular and timely performance feedback, and stretch projects that focus on driving business improvement and efficiencies. Each rotational assignment will be approximately 8 months in length but may vary based on business need. Participants can expect to have exposure to assignments within data science, decision science, and business analytics. Example Internship Assignments: Information Stewardship and Data Governance: Leads Finance Information assets and remedies gaps related to Enterprise Data Governance requirements. Builds and implements data monitoring rules using a variety of techniques and tools, supports data management efforts in adherence to USAA internal policies, standards, procedures, and external laws and regulations. Business Intelligence: Analyzes business problems and incidents using data from internal and external sources to provide insight to analysts and decision makers. Builds specifications for reports and analysis based on business needs and required or available data elements. Insight Delivery: Within defined guidelines and frameworks, consults with the business to understand and define opportunities and recommends solutions by analyzing data and providing key insights to advise decisions. Data Science: Within defined guidelines and framework, translates business problems into applied statistical, machine learning, simulation, and optimization solutions to advise actionable business insights and drive business value through automation, revenue generation, and expense and risk reduction. Our internship program lets you showcase your skills, while gaining real-life experience that'll help you jump-start your career. Our interns deliver innovative solutions to real business challenges, while building enduring relationships in a collaborative culture with their manager and an assigned mentor. The internships will be based either at the USAA Corporate Headquarters in San Antonio, TX, or Charlotte, NC, based on business needs. What you'll do: Under direct supervision and following risk and compliance procedures and guidance, you will perform routine work assignments and problem resolution to support other team members tasks, including the following. Captures business requirements by partnering with customers to define the business problem and data needs. Ensures that information management practices: Metadata management, Data Quality, Data Lineage, Data Profiling, etc. are coordinated into appropriate business and technology processes in support of the Information Governance policy. Uses basic knowledge of multiple data structures and sources to support the development and implementation of business intelligence solutions, which may include data visualization, business intelligence, data transformation, or data collection. Develops partnerships with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence enablement efforts. Includes collaborating on the design and implementation of technical standards and governance practices. Supports the delivery of business insights using machine learning, simulation, and optimization. Acquires knowledge of data analysis techniques, technologies, and methodologies. Works closely with more senior data scientists to perform hands-on model life cycle related tasks. Partners with senior team members to develop and deploy models within the Model Development Life Cycle (MDLC) and Model Risk Management (MRM) framework. What you need to have: To qualify, you must be a bachelor's degree or higher degree, from an accredited college or university, in mathematics, computer science statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline. Our 2026 internship will start on May 27, 2026 and last through August 7, 2026. Graduation date cannot be prior to August 7, 2026 0 to 2 years of experience in Information or Data related practices to include: information governance, information management, information architecture, IT, analysis, and reporting. Foundational experience in one or more dynamic scripted language (Python, R, etc.) and database query language (such as SQL, HQL, NoSQL, etc.) for performing statistical analyses and/or building and scoring AI/ML models. Foundational knowledge of and experience with the concepts and technologies associated with classical supervised and unsupervised modeling. Knowledge and/or awareness of business intelligence and data management platforms (Tableau, Business Objects, Snowflake, Hadoop, Netezza). What sets you apart: Academic concentration in Finance, Business Analytics, Economics, Statistics, Mathematics, Data Science or other quantitative fields Graduation date in Spring 2027 Prior relevant internship experience within data and analytics or business analytics Compensation range: The salary range for this position is: $24 - $35 hourly. Interns will receive an intern stipend to assist with expenses. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA views its internship program as a pipeline to possible future employment. This is based on an individual's graduation date, performance, role qualifications, and business need. To be considered for possible future employment opportunities interns must meet the full-time work eligibility requirements for any given role. Thus, interns should ensure their sponsorship status and other provided information is accurately reflected on their intern application. Inadequate completion of your application may render you ineligible for further consideration in the hiring process. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the hourly range based on your experience and market data of the position. The actual hourly rate for this role may vary by location. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Interns may not be eligible for all benefits, for more details on our outstanding benefits, please visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $24-35 hourly Auto-Apply 10d ago
  • SSDLC IT/IS Risk Management & Governance Executive - Charlotte

    USAA 4.7company rating

    Charlotte, NC job

    **Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** USAA is seeking an **IT/Info Security Risk Management & Governance Executive** who needs to have **"hands-on"** expertise in **SSDLC - Second Line of Defense** . This role sits within the Chief Risk Office for Technology. We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: **Charlotte, NC** , San Antonio, TX, Tampa, FL with a preference for **Charlotte** . **_*** Relocation assistance is available to Charlotte for this position ***_** The successful candidate will serve as a key advisor responsible for recognizing and reporting Information Technology (IT) and Information Security (IS) strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT/IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to maximize the ability to manage risk in an environment shaped by regulatory change and disruptive, emerging technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: + Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the **second line risk role.** Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. + Partners with senior risk executives in managing overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. + Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. + Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. + Assists in interactions and briefs on domain of responsibility with **regulators from the OCC, FED, FDIC, and CFPB** as well as prepare Board and Senior Management level reports related to IT/IS risk. + Builds and oversees a team of employees (~5 direct reports / 20-30 team size to start) for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. **Minimum Education:** + Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. **Minimum Experience:** + 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations. + 4+ years of people leadership experience in building, managing and/or developing high-performing teams. + Industry certification(s) in Information Security (e.g., **CISSP** , CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., **CRISC** ) or Physical Security (e.g., CPP). + Demonstrated experience working with and applying Risk, Security or Audit frameworks ( **FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16** ). + Knowledge of applicable laws, rules, and regulations applicable to financial institutions. + Experience making data-driven decisions. + Experience working with external agencies and regulators. + Broad knowledge of information technology systems and general system development principles. **What sets you apart:** + 7+ years of risk management and regulatory experience in a functional area such as **insurance, banking, or financial services (Large size organizations 20k+)** + 10+ years experience focused on **Information Security, Data, Risk Management** , evaluating the design and development of software. + Experience with **artificial intelligence (AI)** and machine learning principles, including responsible AI use case evaluations and deployment. + 10+ years **"hands-on"** experience integrating security throughout the **Secure** **S** **oftware Development Lifecycle (SSDLC)** , including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases. + Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. **Compensation range:** The salary range for this position is: $169,880.00 - $305,780.00 **.** **USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).** **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ **If you are an existing USAA employee, please use the internal career site in OneSource to apply.** **Please do not type your first and last name in all caps.** **_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
    $66k-86k yearly est. 60d+ ago
  • Senior Counsel - Claim Center General Counsel

    Travelers Insurance Company 4.4company rating

    Charlotte, NC job

    **Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim, Legal **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $146,400.00 - $241,600.00 **Target Openings** 1 **What Is the Opportunity?** The Senior Counsel, Virginia - Carolina Claim Center General Counsel (the GC), acts as the primary legal resource for the claim center with respect to insurance coverage matters. The GC is a member of the Claim Legal organization and provides counsel primarily to claim professionals and management in the Virginia, North and South Carolina locations. The Claim Center handles Property, Auto, General Liability and Workers Compensation claims, and includes several national accounts. The GC will coordinate and collaborate effectively with all areas within Claim Legal and Claim and will serve as a member of the Claim Center Executive Management Team. This position provides support on a variety of legal issues, including but not limited to preparing written legal coverage opinions and coverage advice, claim initiatives, compliance, regulatory inquiries including market conduct exams, claim handling practices, contracts and emerging trends and developing and training delivery for claim staff. In addition, the GC will collaborate with Underwriting and other business units within Travelers where appropriate. Travelers offers a hybrid work location model that is designed to support flexibility. **What Will You Do?** + Provides counsel to senior management on complex legal issues within a respective line of business or practice area. + Negotiates with clients or management and/or attempts to influence leaders at all levels regarding matters of significance to the legal community. + Researches legal principles and precedents within area of specialization or expertise. + Proactively identifies and communicates risk to internal and/or external customers and provides recommendations on how to mitigate that risk. + Drafts, negotiates and executes legal documents. + Maintains awareness of external judicial climate and legal developments. + Builds and maintains strong internal and external client relationships. + Acts as a mentor and coach to less senior attorneys and/or paralegal/staff. + May prepare or review annual legal fees budget for assigned matters. Review invoices from outside counsel and recommend adjustments. Within authority level, approve invoices. + Makes effective use of technology and automation in the practice of law. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Ten years of prior legal experience as a practicing attorney. **What is a Must Have?** + Juris Doctorate or equivalent International legal degree; graduate of an accredited law school. + Minimum of 7 years of prior legal experience as a practicing attorney. + Active license to practice law in the state(s) in which representation is required. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .
    $64k-129k yearly est. 60d+ ago
  • Decision Science Analyst - Mid Level

    USAA 4.7company rating

    Charlotte, NC job

    **Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** Our **Decision Science Analyst** provide decision support for business areas across the enterprise. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies. We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is **not** available for this position. **What you'll do:** + Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies. + Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy. + Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. + Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper level management. + Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. + Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). + Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply. + Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements. + Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. + Delivers analysis/findings in a manner that conveys understanding, influences mid to upper level management, garners support for recommendations, drives business decisions, and influences business strategy. + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. **What you have:** + Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. + 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance) OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance). + Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making. + Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. **What sets you apart:** + Exposure to Google Analytics, Adobe Analytics, or similar platforms. Understanding of tag management systems (e.g., Google Tag Manager). + Understanding of campaign performance metrics, attribution modeling, and ROI analysis. Familiarity with SEO, SEM, and social media analytics. + Understanding of digital platforms, customer experience analytics, and emerging technologies to align analytics with Digital Marketing objectives. **Compensation range:** The salary range for this position is: $93,770 - $179,240. **USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).** **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ **If you are an existing USAA employee, please use the internal career site in OneSource to apply.** **Please do not type your first and last name in all caps.** **_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
    $93.8k-179.2k yearly 8d ago
  • Audit Lead - P&C Actuary

    USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As an Audit Lead, you'll support audit engagements of varying complexity, often participating in cross-functional, risk-based assurance and advisory projects, contributing to the quality of audit work. A key aspect of this role involves testing models and model-related tools as part of audit engagements. You will support Auditor-In-Charge (AIC) responsibilities and maintain knowledge of financial services regulations, effectively responding to and interacting with regulators. This role provides support and oversight to multiple audit engagements and participates in the review of engagement planning, fieldwork, and reporting. You will also manage strategic initiatives and assist with the development and implementation of a risk-based audit plan. You will serve as, and/or partner with, subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. You will also adhere to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is available for this position. What you'll do: Contribute to continuous monitoring, advisory activities, special reviews, and investigations. Ensure assigned audit engagements are completed objectively, professionally, and timely, adhering to audit standards. Identify control weaknesses and recommend improvements, drafting audit issues and reports for client leadership and conducting follow-up. Support quality of audit reviews and propose updates to the universe risk assessment based on audit results. Build client relationships to drive strategic objectives. Communicate effectively with business/clients, delivering risk-based and difficult messages, and potentially with regulators and executive leaders. Provide coaching and guidance to other auditors, ensuring timely and quality deliverables, and may provide engagement evaluations. Provide input into the internal audit universe and risk profiles, updating risk assessment information. Participate in the development and execution of the annual audit plan, assessing and covering risks. What you have: Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree. 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls. Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit. Experience in overseeing work with both internal and external partners in a highly collaborative environment Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. What sets you apart: ACAS or FCAS designation. Proven background in P&C model frameworks, ranging from pricing, reserving, and catastrophe modeling to enterprise risk, across development, validation, or oversight risk. Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum. Deep knowledge and experience with SR 11-7 and/or ASOP 56. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $60k-73k yearly est. Auto-Apply 60d+ ago
  • Marketing Campaigns Manager Senior

    USAA 4.7company rating

    Charlotte, NC job

    **Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** Our **Marketing Campaigns Manager** leads the creation, facilitation and / or execution of complex marketing campaigns across multiple channels including - not limited to - media, direct, sponsorships and digital. Responsible for one or more of the following areas: ongoing management of agency resources; creating, managing and/or executing campaigns; and/or managing budgets. Collaborates and develops partnerships with various internal and external resources to develop and deliver marketing communications for one or more of the following: go-to-market plans, integrated tactical plans, project plans, milestone schedules, and/or creative strategy. We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is **not** available for this position. **What you'll do:** + Develops and oversees overall project management of multiple, complex marketing campaigns and plans. + Effectively directs Agency to ensure alignment with goals and prioritization. + Coordinates and gains alignment with peers, enterprise partners and senior management. + Responsible for communication of program, project and /or campaign through various reports/tool as required. + Serves as a primary resource to team members on escalated matters of an unusual nature. + Applies advanced knowledge of marketing principles. + Applies an advanced understanding of resource tools to assess performance against marketing objectives. + Begins to identify opportunities for review. + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. **What you have:** + Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. + 6 or more years of experience in a marketing, sales, advertising and/or communications function, to include at least 3 years experience in one or more of the following areas: direct response, sponsorships/events marketing, advertising, sales, digital or overall campaign management. Advanced knowledge of marketing industry and practices. + Experience influencing business decisions, facilitating and/or participating in cross-functional teams, motivating and collaborating with key stakeholders, and implementing change management. **What sets you apart:** + Experience building campaigns in Salesforce and Adobe platforms. + Banking industry background. + Process optimization expertise. + Analytical experience and familiarity working with channel performance metrics. **Compensation range:** The salary range for this position is: $93,770 - $179,240. **USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).** **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ **If you are an existing USAA employee, please use the internal career site in OneSource to apply.** **Please do not type your first and last name in all caps.** **_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
    $93.8k-179.2k yearly 58d ago
  • IT/IS Risk Management & Governance Executive

    United Services Automobile Association (USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an IT/Info Security Risk Management & Governance for Executive team. This Executive should have expertise in Tech Risk Oversight - SLOD. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte. * Relocation assistance is available for this position * The successful candidate will serve as a key advisor responsible for recognizing and reporting IT and IS strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT and IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to improve the ability to handle risk in an environment built by regulatory change and pioneering, new technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: * Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. * Partners with senior risk executives in leading overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. * Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. * Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. * Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk. * Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities. Minimum Education: * Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: * 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations. * 4+ years of people leadership experience in building, leading and/or developing high-performing teams. * Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP). * Proven experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16). * Knowledge of applicable laws, rules, and regulations applicable to financial institutions. * Experience making data-driven decisions. * Experience working with external agencies and regulators. * Broad knowledge of information technology systems and general system development principles. What sets you apart: * 7+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services. * 10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software. * 3+ years experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment. * 10+ years hands-on experience integrating security throughout the Software Development Lifecycle (SDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases. * Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. Compensation range: The salary range for this position is: $169,880.00 - $305,780.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $86k-105k yearly est. 6d ago
  • Underwriter / Account Executive - Commercial Accounts

    The Travelers Companies 4.4company rating

    Charlotte, NC job

    Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Underwriting Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $89,800.00 - $148,300.00 Target Openings 1 What Is the Opportunity? Commercial Accounts offers a wide array of guaranteed-cost products to mid-size businesses. Total account solutions include General Liability, Property, Automobile, Workers' Compensation, and Lead Umbrella. The Account Executive (AE), Commercial Accounts will partner with agents and brokers to provide property, general liability, commercial auto, and/or workers' compensation coverage for new and renewal business based on customers' needs. As an AE, you are decisive, detail-oriented, and know how to build relationships internally and externally to drive results. Your ability to assess risk and sell our products will contribute to the profitability and success of Travelers. What Will You Do? * Manage the profitability, growth, and retention of an assigned book of business. * Underwrite and skillfully negotiate customer accounts to minimize risk and maximize profitability. * Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to create sales plans and identify cross-selling opportunities. * Foster and maintain relationships with external partners by regularly meeting in person with agents and brokers to market and sell Travelers products with a goal of writing and retaining accounts consistent with our risk appetite. Must be able to travel to such meetings. * Identify and capture new business opportunities using consultative marketing and sales skills. * Develop and execute agency sales plans. Execute region/group sales plans. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * Bachelor's degree. * Three to five years of relevant underwriting experience with experience in commercial lines. * Knowledge of commercial lines products, the regulatory environment, and the local insurance market. * Strong critical thinking skills with the ability to proactively identify underwriting, marketing, or financial challenges and analyze available information to make timely decisions in alignment with our risk appetite. * Communication skills with the ability to successfully negotiate with agents and brokers. * CPCU designation. What is a Must Have? * Two years of underwriting, claim, operations, risk assessment, actuarial, sales, product, or finance experience. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************
    $89.8k-148.3k yearly 60d+ ago
  • Lead Graph Data Scientist - Identity Analytics

    USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. The Lead Graph Data Scientist - Identity Analytics is responsible for development and implementation of quantitative solutions that improve USAA's ability to detect and prevent identity theft, account takeover, and first party/synthetic fraud. These solutions will range from the development of machine learning models to broad implementation of solutions such as graph analytics to protect USAA and our Members from risks emanating from these threats. Strong candidates will be able to deploy the following work products and processes: Develop and continuously update internal identity theft and authentication models to mitigate fraud losses and negative member experience from fraud application, synthetic fraud and account takeover attempts Closely partner with Strategies team, Director of Fraud Identity Analytics and Director of Fraud Model Management and Model Users on model builds and priorities Partner with Technology and other key collaborators to deploy a Financial Crimes graph database strategy, including vendor selection, business requirements, data needs, and clear use cases spanning financial crimes Deploy graph databases and graph techniques to identify criminal networks engaging in fraud, scams, disputes/claims and AML and deliver highly significant benefits Generate and prioritize fraud-dense rings to mitigate losses and improve Member experience Identify and work with technology to integrate new data sources for models and graphs to augment predictive power and improve business performance Exports insights to decision systems to enable better fraud targeting and model development efforts Drives continuous innovation in modeling efforts including advanced techniques like graph neural networks Develops and mentors junior staff, establishing a culture of R&D to augment the day-to-day aspects of the job What you'll do: Gathers, interprets, and manipulates sophisticated structured and unstructured data to enable sophisticated analytical solutions for the business. Leads and conducts sophisticated analytics demonstrating machine learning, simulation, and optimization to deliver business insights and achieve business objectives. Guides team on selecting the appropriate modeling technique and/or technology with consideration to data limitations, application, and business needs. Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework. Composes and peer reviews technical documents for knowledge persistence, risk management, and technical review audiences. Partners with business leaders from across the organization to proactively identify business needs and proposes/recommends analytical and modeling projects to generate business value. Works with business and analytics leaders to prioritize analytics and highly sophisticated modeling. problems/research efforts. Leads efforts to build and maintain a robust library of reusable, production-quality algorithms and supporting code, to ensure model development and research efforts are transparent and based on the highest quality data. Assists team with translating business request(s) into specific analytical questions, implementing analysis and/or modeling, and communicating outcomes to non-technical business colleagues with a focus on business action and recommendations. Manages project portfolio breakthroughs, risks, and impediments. Anticipates potential issues that could limit project success or implementation and intensifies as needed. Establishes and maintains standard methodologies for engaging with Data Engineering and IT to deploy production-ready analytical assets consistent with modeling best practices and model risk management standards. Interacts with internal and external peers and management to maintain expertise and awareness of pioneering techniques. Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies. Serves as a mentor to data scientists in modeling, analytics, computer science, eye for business, and other interpersonal skills. Participates in enterprise-level efforts to drive the maintenance and transformation of data science technologies and culture. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative field; OR 4 years of experience in statistics, mathematics, quantitative analytics, or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in a predictive analytics or data analysis 6 years of experience in training and validating statistical, physical, machine learning, and other advanced analytics models. 4 years of experience in one or more dynamic scripted language (such as Python, R, etc.) for performing statistical analyses and/or building and scoring AI/ML models. Expert ability to write code that is easy to follow, well documented, and commented where necessary to explain logic (high code transparency). Strong experience in querying and preprocessing data from structured and/or unstructured databases using query languages such as SQL, NoSQL, etc. Strong experience in working with structured, semi-structured, and unstructured data files such as delimited numeric data files, JSON/XML files, and/or text documents, images, etc. Excellent demonstrated skill in performing ad-hoc analytics using descriptive, diagnostic, and inferential statistics. Proven ability to assess and articulate regulatory implications and expectations of distinct modeling efforts. Project management experience that demonstrates the ability to anticipate and appropriately manage project landmarks, risks, and impediments. Demonstrated history of appropriately communicating potential issues that could limit project success or implementation. Expert level experience with the concepts and technologies associated with classical supervised modeling for prediction such as linear/logistic models, discriminant analysis, support vector machines, decision trees, and ensemble methods such as Random Forests, XGBoost, LightGBM, and CatBoost. Expert level experience with the concepts and technologies associated with unsupervised modeling such as k-means clustering, hierarchical/agglomerative clustering, neighbors algorithms, DBSCAN, etc. Demonstrated experience in guiding and mentoring junior technical staff in business interactions and model building. Demonstrated ability to communicate ideas with team members and/or business leaders to convey and present very technical information to an audience that may have little or no understanding of technical concepts in data science. A strong track record of communicating results, insights, and technical solutions to Senior Executive Management (or equivalent). Extensive technical skills, consulting experience, and business savvy to collaborate with all levels and subject areas within the organization. What sets you apart: US military experience through military service or a military spouse/domestic partner Graduate degree in a quantitative subject area Over 5 years of experience with model development or other advanced fraud detection algorithms Over 4 years of experience with graph databases and graph solutions Experience in fraud/financial crimes model development Compensation: The salary range for this position is: $164,780 - $296,610. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $71k-90k yearly est. Auto-Apply 6d ago
  • IT/IS Risk Management & Governance Executive

    USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an IT/Info Security Risk Management & Governance for Executive team. This Executive should have expertise in Tech Risk Oversight - SLOD. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte. *** Relocation assistance is available for this position *** The successful candidate will serve as a key advisor responsible for recognizing and reporting IT and IS strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT and IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to improve the ability to handle risk in an environment built by regulatory change and pioneering, new technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. Partners with senior risk executives in leading overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk. Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities. Minimum Education: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations. 4+ years of people leadership experience in building, leading and/or developing high-performing teams. Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP). Proven experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16). Knowledge of applicable laws, rules, and regulations applicable to financial institutions. Experience making data-driven decisions. Experience working with external agencies and regulators. Broad knowledge of information technology systems and general system development principles. What sets you apart: 7+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services. 10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software. 3+ years experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment. 10+ years hands-on experience integrating security throughout the Software Development Lifecycle (SDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases. Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. Compensation range: The salary range for this position is: $169,880.00 - $305,780.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $86k-105k yearly est. Auto-Apply 60d+ ago
  • Auto Claim Coordinator

    Travelers Insurance Company 4.4company rating

    Charlotte, NC job

    **Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $39,200.00 - $64,700.00 **Target Openings** 7 **What Is the Opportunity?** Under moderate supervision, this position handles auto salvage files and coordinates sale of salvage asset by adhering to state titling laws/ regulations. **What Will You Do?** + Process necessary paperwork and title work to forward to appropriate salvage vendor. + Review and determine the most viable disposal method while considering state titling laws/regulations. Set diaries for follow up to ensure prompt sale of asset. + Review vendor invoices for appropriate expense management. Follow up with repair shop and/or salvage/storage vendors if errors are noted in bills. Challenge and negotiate to assure fair and reasonable expense management. + Process credits/pay debits to claim file. Conduct periodic reconciliation review of credits/debits. + Verify proper execution of inbound field titling documents; notify others for claim payment when appropriate. Help to resolve incorrectly executed titling documents when required. Contact appropriate parties as needed to obtain missing or incorrectly executed transferrable ownership documents, including keys, to resolve the salvage. + Set minimum bids using salvage vendor pricing system. Input correct data for accurate pricing results. Provide counter bids when applicable. Re run vehicles based on office guidelines. + Review auto sale lists-ensure accurate sale data, e.g., loss type, area of damage, vehicle year, make and model, and percent of damages. Review photos for appropriate picture quality, OEM or aftermarket parts, missing equipment, and damages not consistent with accident facts or auto appraisal, and odometer if applicable. + Conduct random sale price audits attending internet auto auctions to compare sale price with gross proceeds. + Complete and document quarterly review of reconciliation report. + Update salvage capture screens throughout the process and document claim file with activities not listed in the salvage capture screens. Ensure current and accurate data integrity. + Finalize left with owner vehicles and LWO title issues according to local office workflow. + Determine proper location for return of closed file, e.g., subrogation, AD handler, closed file storage or appraiser. + Complete First Notice of Loss as needed; resolve or transfer claim. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Associate's Degree or Bachelor's Degree with 2 years of work and/or customer service related experience. + Ability to work in a high volume, fast paced environment managing multiple priorities. + Highly organized with ability to handle multiple tasks simultaneously to meet deadlines. + Attention to detail ensuring accuracy. + Intermediate knowledge of technology; including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software. + Competency Levels: + Analytical Thinking- Basic. + Judgment/Decision Making- Basic. + Communication- Basic. + Insurance Contract Knowledge- Introductory. **What is a Must Have?** + High School Diploma or GED with one year of work or customer service related experience OR Bachelor's Degree. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .
    $39.2k-64.7k yearly 15d ago
  • Information Security Analyst I - Cloud Security

    USAA 4.7company rating

    Charlotte, NC job

    **Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** **USAA's Technology Risk Management team** is seeking a highly skilled and motivated **Information Security Analyst I - Cloud Security** to play a vital role in safeguarding our organization. This exciting opportunity is for a meticulous professional with a strong background in **Customer Identity and Access Management (CIAM), fraud prevention, and/or Information Security risk management** . The ideal candidate will possess an in-depth understanding of **authentication methods, fraud prevention techniques, identity verification processes, and access compliance regulations** . Additionally, we are looking for an individual with an understanding of **security technologies** , including cryptography, authentication, authorization, and controls. This role offers a chance to create a significant impact by ensuring the security and compliance of USAA's information assets. Join us and be a part of our mission to protect our valuable information. We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: Charlotte, NC, or Tampa, FL. Relocation assistance is **not** available for this position. **What you'll do:** + Partners with key team members in the business to identify, assess, aggregate and document risk and compliance controls, including risks associated with new or modified products, services, distribution channels, regulations, and third-party operations. + Communicates results of risk and compliance work to governance committees, business process owners and various levels of leadership. + Contributes to the implementation of new risk and compliance policies, practices, appetites, and solutions to ensure multidisciplinary understanding and management of risks according to industry standard process. + Implements assigned risk or compliance activities in accordance with enterprise policies and procedures. + Maintains and expands knowledge of the competitive/regulatory landscape and the company's key challenges. Reviews laws and regulations for business impact and makes proposals for awareness and action. + May coordinate and respond to regulatory requirements and requests and ensures the execution of examinations. + Performs work on risk and compliance processes that focus on improving strategies, tools, and methodologies to measure, monitor, and report risks. + Applies knowledge to assess data and produce analytical insights to understand business objectives, drive business decisions and influence solution strategies. + Actively contributes in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events. + Contributes to stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business partners. **What you have:** + Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. + 4 years relevant experience in risk, compliance, legal or audit within the financial services or insurance industry or specialized technical fields directly related to the role. + Risk and/or compliance experience in a highly matrixed environment. + Knowledge of compliance laws, regulations, and regulatory expectations. + Ability to apply regulatory risk and compliance knowledge to consult and provide guidance. + Ability to challenge in business or team settings. + Ability to work with internal and external partners in a highly collaborative environment. + Critical thinking and knowledge of data analysis tools and techniques and decision-making abilities to recommend data-driven solutions. + Proactively identifies potential concerns and recommends solutions. + Advanced proficiency with Microsoft Office products including Word, Excel, and PowerPoint. **What sets you apart:** + **Regulatory Expertise:** Minimum of 2 years' experience in relevant regulatory compliance, understanding industry regulations and data sources from agencies like the OCC, Federal Reserve, and CFPB. + **Cyber Threat Operations Experience:** Hands-on experience in cyber threat operations, encompassing monitoring and response, cyber intelligence, Red Teaming, threat detection, and/or hunting. + **Data Analysis & Reporting:** Ability to research, analyze large datasets, and synthesize findings into clear, actionable outcomes for assessments and reports. + **Industry Certifications:** Possess a relevant risk and compliance industry certification or designation (e.g., CISSP, CISM, CRISC, CISA, CFE). + **Adaptability:** Success in highly dynamic and frequently changing environments. + **Strong Soft Skills:** Excellent critical thinking, organizational, and communication skills, with a talent for cross-functional and collaborative work. + **Proactive Learner:** A self-starter capable of self-directed learning and acquiring new skills through hands-on experience. + **Security Platform Knowledge:** Familiarity with key security platforms such as Splunk, Tanium, Qualys, CyberArk, Okta, Azure Active Directory, and SailPoint. + US military experience through military service or a military spouse/domestic partner **Compensation range:** The salary range for this position is: $85,040 - $162,550 **.** **USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).** **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ **If you are an existing USAA employee, please use the internal career site in OneSource to apply.** **Please do not type your first and last name in all caps.** **_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
    $85k-162.6k yearly 6d ago

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