The Hayes Companies jobs - 25 jobs

Job Summary: We are seeking a highly motivated Customer Experience Supervisor to join our growing team. The CES will be responsible for ensuring that our customers have a positive onboarding experience when they join our 3PL business. You will be the primary point of contact for our customers and will work closely with them to onboard them onto our systems and processes. You will also be responsible for managing customer projects, ensuring that they are completed on time and to the satisfaction of the customer. Duties/Responsibilities: Responsible for ensuring an exceptional end-to-end customer experience, identifying and nurturing supply chain service solution opportunities, while leading, supporting and advocating for the customer's strategic business objectives. Consistently exceed corporate values and objectives. Provides project oversights across multiple applications to ensure deliverables are high quality and meets customer expectations. Create effective partnerships throughout organization. Escalate issues effectively by preparing, framing, and presenting them along with recommended solution to leadership. Use appropriate judgement to optimally leverage resources to address issues or opportunities. Support analytics requests as necessary. Leads Customer Service Team to meet new customer rollout deadlines. Build a team that promotes teamwork and collaboration to accomplish goals and drive engagement. Building and maintaining profitable relationships with customers. Overseeing the relationship with customers handled by the team. Resolving customer complaints quickly and efficiently. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these. Education and Experience: A bachelor's degree in administration/related field or equivalent experience. A minimum of 5 years' experience. Excellent interpersonal and communication skills. Proficient in all Microsoft applications. Superior product knowledge. A team player with leadership skills. Maintain a positive attitude focused on customer satisfaction and team engagement.

Job Description The Corporate HR Business Partner (HRBP) serves as a strategic consultant and trusted advisor to the Corporate Support functions, specifically supporting Sales, Business Excellence, Accounting, and IT. This role is responsible for aligning HR initiatives with business objectives to drive organizational effectiveness, talent development, and a high-performance culture. The HRBP will leverage over a decade of experience to build strong relationships with executive stakeholders, manage complex employee relations issues, and lead strategic workforce planning. This individual acts as a change agent, ensuring that human capital strategies support the unique needs of our revenue-generating and technical infrastructure teams. Essential Duties and Responsibilities: Serve as the primary strategic HR partner to Vice Presidents and Directors within Sales, Business Excellence, Accounting, and Information Technology (IT). Translate business strategies into HR solutions, developing and executing workforce plans that support the specific goals of commercial and technical departments. Create and drive internal communications for company-wide initiatives, ensuring clear, consistent messaging and high levels of employee engagement and alignment with organizational goals. Manage and resolve complex and high-risk employee relations (ER) issues, conducting thorough investigations and providing consultative support to leadership on conflict resolution and risk mitigation. Drive talent management strategies, including succession planning, high-potential identification, and leadership development, ensuring a robust pipeline for critical corporate roles. Partner with Sales leadership to support incentive compensation alignment, sales performance management, and territory talent planning. Collaborate with IT and Business Excellence leadership to identify skill gaps and implement upskilling or reskilling initiatives to meet evolving technical demands. Facilitate organizational design and restructuring initiatives to increase efficiency and agility within corporate support functions. Analyze HR metrics and trends (turnover, engagement, time-to-fill) to provide data-driven recommendations to key stakeholders for continuous improvement. Lead change management efforts related to corporate initiatives, ensuring effective communication and adoption across assigned client groups. Partner with the Total Rewards team to ensure job evaluations and compensation structures remain competitive for specialized roles in IT, Finance, and Sales. Mentor and provide functional guidance to junior HR staff or HR Generalists supporting the corporate office. Required Qualifications: Bachelor's degree in Human Resources, Business Administration, or related field required 10+ years of progressive Human Resources experience, with specific background supporting corporate functions (Sales, IT, Finance) in a strategic capacity. Senior Professional in Human Resources (SPHR) or SHRM Senior Certified Professional (SHRM-SCP) certification strongly preferred. Demonstrated ability to build credibility and trust with senior executives and key stakeholders in a matrixed environment. Expert-level knowledge of federal, state, and local employment laws and regulations, with extensive experience handling complex ER investigations. Strong business acumen with the ability to understand the financial and operational drivers of the supported business units. Proficiency with HRIS systems (e.g. ADP) and advanced proficiency in Microsoft Office Suite (Excel, PowerPoint) for reporting and presentations. Exceptional negotiation, conflict resolution, and coaching skills. Physical Demands: Ability to sit for extended periods while working on a computer. Occasionally required to lift or move office supplies (up to 20 lbs). Frequent use of hands for typing and data entry. Work Environment: Corporate office setting with frequent interaction with C-Suite executives, senior leadership, and departmental staff. High-pressure, fast-paced environment requiring strategic thinking, strict confidentiality, and professional composure. May include hybrid or remote work options, depending on company policy. Travel Requirements: Occasional travel (approximately 10-15%) to field sites or satellite offices may be required for strategic planning sessions, investigations, or corporate leadership meetings. Equipment Used: Standard office equipment such as computers, phones, and printers. HRIS systems and HR software for analytics and talent management. Microsoft Office Suite (Excel, Word, PowerPoint) for strategic documentation, executive reporting, and presentations. Supervisory Responsibilities: May directly supervise HR Generalists or HR Coordinators dedicated to corporate support functions. Mentors less experienced HR team members and leads cross-functional HR project teams to drive corporate initiatives. Benefits Offered: Medical/Dental/Vision Insurance- First of the month after 30 days of employment 401K with company match PTO and Holiday eligibility on the date of hire Weekly Pay Full Grant Tuition & Tuition Reimbursement Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

The Material Handler I is responsible for efficiently managing the movement, storage, and distribution of materials within the warehouse or production facility. This entry-level role involves loading, unloading, organizing, and delivering materials, ensuring inventory accuracy, and maintaining a safe and clean work environment. Material Handler I plays a vital role in supporting the production process and ensuring smooth logistics operations. Essential Duties and Responsibilities: Receives, distributes, and stores products as directed in designated, secure locations. Prepares and maintains records of materials received and shipped including dates of transactions, locations, and other pertinent information. Reviews shipments for quality and accuracy; reviews accompanying documents for accuracy. Confirms shipping details or special instructions; expedite shipments that affect the schedule. Transport and load materials, supplies, and finished goods (manually and/or using hand trucks, forklifts, and skids). Collects and properly disposes of scrap bracing, cardboard, and strapping; maintains a safe and clean work environment. Proactively works to assist others in achieving the organization's objectives. Responsible for putting the product away while checking for quality. Accurately load and unload trucks in the warehouse for proper distribution. Fulfill and pack customer orders using RF scanner. Retrieves products from overstock locations and restocks departments picking locations. Required Qualifications: Ability to drive different types of forklifts (stand-up, sit-down). Excellent verbal communication skills. Excellent organizational skills and attention to detail. Good math and written communication skills. Efficient time management skills. Ability to thrive in a team environment. High school diploma or equivalent required. At least two years of related experience required. 2-3 years Forklift experience required - Sit-Downs, Stand-ups. Experience working with scanning systems - WMS, ERP, etc. Physical Demands: Frequent lifting, carrying, pushing, or pulling materials weighing up to 55 lbs. Standing, walking, bending, and reaching for extended periods. Manual dexterity and hand-eye coordination for operating equipment and handling materials. Occasional climbing on ladders or stairs to access storage areas. Exposure to varying temperature conditions, depending on the facility. Must be able to stand for prolonged periods of time. Must wear proper safety gear such as closed toe shoes. Work Environment: Warehouse or manufacturing environment with moderate noise levels. Exposure to moving machinery, forklifts, and other material-handling equipment. May work in environments with varying temperatures, dust, or debris. Emphasis on safety and adherence to workplace regulations. Travel Requirements: No regular travel is required for this position. Equipment Used: Forklifts, pallet jacks, and hand trucks. Barcode scanners and inventory management systems. Computers or tablets for inventory tracking and data entry. Personal protective equipment (PPE), including gloves, safety glasses, and steel-toed boots. Supervisory Responsibilities: This position does not include supervisory responsibilities. Benefits Offered: Medical/Dental/Vision Insurance- First of the month after 30 days of employment 401K with company match PTO and Holiday eligibility on the date of hire Weekly Pay Full Grant Tuition & Tuition Reimbursement Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

The Human Resources Generalist (HRG) serves as a strategic partner in supporting the HR needs of a rapidly growing organization, managing human resources functions across multiple warehouse locations. Based in Forney, TX, this role works closely with site leaders to align human resources strategies with business objectives in a fast-paced, high-growth environment. This position requires a proactive leader capable of prioritizing complex projects and driving change management initiatives to support organizational evolution. The HRG is responsible for addressing employee relations, performance, and compliance while fostering a positive, safety-focused work environment. Additionally, the HRG ensures payroll accuracy by collaborating with the payroll team to verify data and resolve discrepancies. The ideal candidate is bilingual (Spanish/English), detail-oriented, and skilled at building strong relationships with a diverse workforce in the warehousing industry. Essential Duties and Responsibilities: Partner with multi-site leadership to understand specific HR needs and provide strategic guidance on employee relations, performance management, and policy adherence. Lead and execute change management initiatives to support rapid organizational growth, ensuring buy-in from staff and leadership during transitions. Manage competing priorities effectively in a fast-paced environment, ensuring critical projects are completed on time without sacrificing quality. Serve as a bilingual resource (English/Spanish) to facilitate clear communication, conduct investigations, and resolve employee relations issues across the warehouse workforce. Conduct new hire orientation and onboarding processes across assigned sites to ensure a smooth and compliant transition into the company. Maintain accurate employee records in the HRIS and assist with pay-related inquiries, ensuring concerns are resolved promptly and professionally. Provide HR solutions to address site-specific challenges related to high-volume staffing, employee engagement, retention, and team performance in a distribution setting. Facilitate communication between employees and leadership to maintain an open line of feedback, ensuring a positive and inclusive work environment. Ensure compliance with federal, state, and local employment laws, including record-keeping, reporting, and auditing. Prepare HR reports, including turnover, headcount, and other metrics for analysis and strategic planning to support operational goals. Coordinate and lead the annual open enrollment process, ensuring employees have clear communication about benefit options and deadlines. Contribute to ongoing HR projects and strategic initiatives as assigned. Required Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field. 3+ years of experience in an HR generalist or similar role; experience in Warehousing, Logistics, or Distribution industries is highly preferred. Bilingual proficiency in Spanish and English (written and verbal) is highly preferred. Proven track record of successfully leading and implementing change management strategies in a growing organization. Demonstrated ability to manage HR operations across multiple sites simultaneously. Strong knowledge of HR principles, labor laws, and best practices. Proficiency with HRIS systems (e.g., Workday, ADP) and experience with Microsoft Office Suite (Word, Excel, PowerPoint). Excellent interpersonal and communication skills, with the ability to build rapport and work effectively with employees at all levels, from warehouse associates to executive leadership. Strong organizational skills and attention to detail, with the ability to prioritize projects in a high-pressure environment. Conflict resolution skills and a problem-solving mindset. Physical Demands: Ability to walk warehouse floors and travel between sites to engage with staff. Occasionally required to lift or move office supplies (up to 20 lbs.). Frequent use of hands for typing and data entry. Work Environment: Based in Forney, TX, with a mix of office setting and frequent interaction on the warehouse floor. A fast-paced, high-growth environment requiring high attention to detail, adaptability, and professionalism. Travel Requirements: Regular travel to supported local sites is required to maintain visibility and support; occasional travel for training or conferences (less than 20%). Equipment Used: Standard office equipment such as computers, phones, and printers. HR software or HRIS systems for employee data management and record-keeping. Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and documentation. Supervisory Responsibilities: This position does not have direct supervisory responsibilities but may provide guidance to HR support staff. May assist in onboarding and training new HR team members. Why You'll Love Working with Us: Health Coverage That Starts Fast- Medical, Dental & Vision kicks in the first of the month after just30 days. Smile on Us-We're covering your dental premiums for all of 2026! Security You Can Count On- Paid Life Insurance + 401(k) with company match. Time Off from Day One- PTO, holidays, and 2 floating holidays for flexibility. Weekly Paychecks- Because waiting is overrated. Invest in YOU- Full tuition grants & tuition reimbursement. Celebrate Success- Quarterly performance bonuses.

The Senior Operations Analyst is responsible for overseeing and optimizing operational control processes across multiple warehouses and fulfillment sites. This role manages the data, reporting, and scheduling functions that drive efficiency, accuracy, and on-time order fulfillment. While the position does not currently include direct people management, it serves as the process owner for operation control and warehouse performance Essential Duties and Responsibilities: Manage and improve production control KPIs across warehouse operations, including scheduling, inventory visibility, and performance reporting. Work with the Business Excellence Team to develop and maintain standardized reporting tools and dashboards to monitor KPSs such as throughput, order accuracy, productivity, and labor utilization. Partner with Site Leaders, Logistics, and Procurement, to identify process bottlenecks and recommend data-driven solutions. Oversee short-and long-term operational planning to ensure resources and staffing align with forecasted demand. Drive consistency and standardization in production control procedures across all warehouse sites. Analyze data to identify trends, cost-savings opportunities, and areas for performance improvement. Lead continuous improvement initiatives focused on workflow optimization, error reduction, and operational efficiency. Support implementation and integration of Warehouse Management Systems (WMS, ERP tools, and related operational platforms. Partner with Process Supervisor to create and maintain standard operating procedures (SOPs) and internal controls to ensure accuracy and compliance. Build the foundation for a future Production Control team, including defining roles, performance measures, and operational standards. Required Qualifications: Bachelor's degree in Supply Chain Management, Industrial Engineering, Operational Management, or a related field. 5+ years of experience in warehouse operations, fulfillment, logistics, or production control (3PL experience preferred). Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into process improvements. Advanced proficiency in Excel and/or Power BI, with experience creating dashboards and performance scorecards. Proficiency in Warehouse Management Systems (WMS) and ERP platforms (e.g., Manhattan, Blue Yonder, SAP, Oracle). Experience implementing standardized operational processes across multiple sites. Strong communication and collaboration skills to work effectively in different departments. Prior exposure to labor management systems (LMS) and performance metrics preferred. Ability to manage multiple priorities in a fast-paced, dynamic warehouse environment. Experience with working cross-functionally with IT and Analytics Team. Physical Demands: The role may require extended periods of sitting or standing while monitoring operations. Occasional lifting of materials or equipment, up to 25 pounds, may be required. Work Environment: The work environment includes both office and warehouse floor settings, with frequent visits to the warehouse floor. The employee may be exposed to moderate noise levels, machinery, and other industrial equipment. Travel Requirements: Regular travel is required, though occasional visits to other sites or suppliers may be necessary. Equipment Used: Personal computers, printers, scanners, and other standard office equipment. Operations monitoring and reporting tools. Supervisory Responsibilities: No supervisory responsibilities. In the future, this position could lead a team of Production Controllers responsible for performance monitoring and operational execution. Benefits Offered: Medical/Dental/Vision Insurance- First of the month after 30 days of employment 401K with company match PTO and Holiday eligibility on the date of hire Weekly Pay Full Grant Tuition & Tuition Reimbursement Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Description The Gate Attendant is responsible for controlling access to the warehouse facility by verifying the identity and purpose of visitors, contractors, and truck drivers. This role ensures the safety and security of the premises through thorough documentation, badge issuance, and communication with warehouse personnel. Essential Duties and Responsibilities: Monitor entry and exit points to ensure only authorized individuals are granted access. Verify visitor and driver identification using valid government-issued ID. Issue visitor and driver badges, maintaining accurate records. Register visitors in the logbook or digital system, noting: Full name, company name, contract number, host employee, purpose of visit, time in and time out. Maintain visitor badges and ensure they are returned upon exit. Notify warehouse personnel or department contacts of visitor arrivals. Maintain clear and professional communication with drivers and visitors. Report any irregularities or unauthorized access attempts. Periodically check containers coming in and out of the facility. Truck and Driver Processing: Record truck details including license plate, carrier, and cargo information. Direct drivers to designated loading/unloading areas. Ensure that yard safety protocols are communicated to each driver. Security and Safety Compliance: Conduct routine checks of the premises and surrounding area. Follow emergency protocols in case of incidents or security breaches. Report safety hazards or suspicious activity immediately. Required Qualifications: High school diploma or equivalent. Previous experience in security or warehouse operations preferred. Strong communication and customer service skills. Ability to operate digital logging systems and radio communication devices. Knowledge of warehouse safety procedures is a plus. Attention to detail and accuracy in record-keeping. Ability to remain calm and professional in high-pressure situations. Strong organizational skills and the ability to multitask. Basic computer skills for log entry and reporting. Physical Demands: Ability to stand for extended periods. Moderate lifting (up to 30lbs) may be required Manual dexterity for badge issuance and log entry Work Environment: Primarily stationed indoors of the warehouse with periodic outdoor duties. Exposure to varying weather conditions when checking vehicles or conducting perimeter checks. Travel Requirements: None Equipment Used: Standard office equipment such as computers, phones, printers, radio, and fax machines. Supervisory Responsibilities: None Benefits Offered: Medical/Dental/Vision Insurance- First of the month after 30 days of employment 401K with company match PTO and Holiday eligibility on the date of hire Weekly Pay Full Grant Tuition & Tuition Reimbursement Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

The Warehouse 3PL Lead plays a critical role in the daily operations of the warehouse. This position is responsible for overseeing the execution of warehouse activities including receiving, put-away, picking, packing, and shipping within a third-party logistics (3PL) environment. The Warehouse Lead ensures that daily operations are executed accurately and efficiently while supporting safety, quality, and productivity goals. Essential Duties and Responsibilities: Lead and coordinate the activities of warehouse associates during daily operations. Ensure accurate and timely processing of inbound/outbound, picking and put away. Studies daily shipment schedule, establishes or adjusts work procedures to meet deadlines. Monitor team performance and provide real-time coaching and feedback. Assigns job functions to the team. Work closely with and reports to the Warehouse Supervisor and General Manager to ensure operational goals are met. Assist in training new team members and cross-training existing staff. Ensure adherence to safety standards and company policies. Conduct inventory checks and assist in cycle counts. Report discrepancies and damaged goods to the supervisor. Promote a clean, organized, and safe work environment. Performs other related duties as assigned. Required Qualifications: High school diploma or GED. 1-2 years of experience in a warehouse or logistics environment. Experience with warehouse management systems (WMS). Strong communication and interpersonal skills. Ability to work in a fast-paced environment and lead by example. Preferred Qualifications: Prior experience in a 3PL or contract logistics environment. Forklift certification. Bilingual (English/Spanish) is a plus. Physical Demands: Regularly required to stand, walk, bend, lift, and carry items up to 50 lbs. Frequent use of hands to handle or feel objects, tools, or controls. Ability to work extended hours, including weekends and holidays, as needed. Work Environment: Warehouse setting with exposure to varying temperatures and noise levels. Use of PPE (Personal Protective Equipment) is required. Travel Requirements: Minimal; occasional travel for training or support at nearby locations. Equipment Used: RF scanners, MHE (forklift, reach lift, EPJ, etc.), computers/tablets, barcode printers, other office equipment. Supervisory Responsibilities: Provides guidance to warehouse associates but does not have direct hiring or disciplinary authority Benefits: Medical/Dental/Vision Insurance- First of the month after 30 days of employment 401K with company match PTO and Holiday eligibility on the date of hire Weekly Pay Tuition Reimbursement Tuition Grant Program EEO Statement: Hayes is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The Compensation and Benefits Manager will serve as the founding Subject Matter Expert (SME) for the Total Rewards function at Knight Swift Warehousing and Fulfillment. Unlike traditional maintenance roles, this position is responsible for architecting the organization's compensation and benefits infrastructure from the ground up. As the resident expert, you will lead the design of our inaugural compensation philosophy, directly negotiate with insurance brokers to drive cost containment, manage the full lifecycle of the 401(k) plan, and ensure rigorous compliance across all federal and state regulations. This is a hands-on "builder" role for a leader who thrives in creating programs where none existed before. Essential Duties and Responsibilities Develop the Compensation Architecture: Create and formalize the company's first-ever Compensation Philosophy and Total Rewards Strategy, transitioning the organization from ad-hoc pay practices to a scalable, market-competitive framework. Structure & Design: Build comprehensive salary structures, job grading systems, and career pathing models from scratch for both hourly warehouse and salaried corporate workforces. Incentive Planning: Design, implement, and administer variable pay programs, including hourly shift differentials, incentive plans, and corporate bonus plans. Plan Administration: Manage end-to-end 401(k) operations, including processing bi-weekly contributions and QDROs. Audit & Compliance: Serve as the primary liaison for the annual 401(k) audit (if applicable), ensuring accurate preparation of Form 5500 and timely completion of Non-Discrimination Testing (ADP/ACP/Top Heavy). Fiduciary Governance: Monitor investment performance and plan fees in partnership with the investment committee to ensure fiduciary standards are met and the plan remains compliant with ERISA. Broker & Carrier Negotiations: Act as the primary negotiator for annual benefits renewals. Directly challenge rate increases and partner with brokers to design cost-effective plans without sacrificing employee value. RFP Leadership: Own the vendor selection process for all benefits and retirement partners. Aggressively manage vendor performance guarantees and Service Level Agreements (SLAs). Cost Analysis: Generate independent financial reports on utilization trends and labor costs to provide the VP of HR and Finance with actionable insights. Regulatory Ownership: Serve as the final authority on all compensation and benefits compliance, including ACA reporting, Section 125, and federal/state wage and hour laws. Leave Management: Oversee the complex administration of FMLA, ADA, and state-specific leave laws, ensuring legally defensible documentation and consistent communication. HRIS Optimization: Lead the configuration of compensation and benefits modules within the HRIS (e.g., ADP) to automate manual workflows between HR and Payroll. Communication: Design and deliver open enrollment communications and total rewards statements that clearly articulate the value of the package to a diverse, bilingual workforce. Required Qualifications Education: Bachelor's degree in Human Resources, Business Administration, Finance, or a related field. Experience: 5+ years of progressive experience in Compensation and Benefits. Crucial: Proven experience in a "greenfield" or start-up environment where you established policies and programs from scratch. 401(k) Expertise: Demonstrated experience managing 401(k) plans, including non-discrimination testing, 5500 filings, and audit preparation. Demonstrated success in negotiating directly with brokers/carriers and managing the annual renewal process. Technical Skills: Advanced proficiency in Excel (VLOOKUP, Pivots) for data modeling. Deep experience with HRIS implementation and optimization (ADP, Paylocity preferred). Compliance Knowledge: Expert-level knowledge of federal/state labor laws, ERISA, FLSA, ADA, FMLA, and ACA. Language Skills: Bilingual English and Spanish is preferred, but to required to support our diverse workforce. Physical Demands & Work Environment Prolonged periods of sitting at a desk and working on a computer. Standard office environment with moderate noise levels. Minimal travel (up to 20%) for training or new site openings Benefits Offered: Health Coverage That Starts Fast - Medical, Dental & Vision kicks in the first of the month after just 30 days. Smile on Us - We're covering your dental premiums for all of 2026! Security You Can Count On - Paid Life Insurance + 401(k) with company match. Time Off from Day One - PTO, holidays, and 2 floating holidays for flexibility. Weekly Paychecks - Because waiting is overrated. Invest in YOU - Full tuition grants & tuition reimbursement. Celebrate Success - Quarterly performance bonuses. Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

The Talent Development Trainer is responsible for delivering and overseeing high-quality instructor-led (ILT) and virtual instructor-led (vILT) training experiences focused on leadership development, interpersonal effectiveness, and career growth for team members across Hayes/Knight-Swift Warehousing & Fulfillment. In addition to facilitation responsibilities, this role provides day-to-day leadership, coaching, and oversight for the Operations Training Coordinator, ensuring effective execution of operational training logistics, coordination, and site-level support. The Trainer plays a critical role in strengthening leadership capability, supporting career pathways, and ensuring consistency and quality across training delivery. This role partners closely with Site and Department Leaders, Talent Development, and Operations to align training delivery with organizational values, business objectives, and workforce needs. Essential Duties and Responsibilities: Facilitates ILT andvI LT courses on leadership, communication, conflict resolution, coaching, and other professional development topics for associates, supervisors, and managers. Adapts training delivery style to meet diverse audience needs and learning preferences across in-person and virtual environments. Provides direct supervision, coaching, and development support to the Operations Training Coordinator. Sets priorities, provides guidance, and ensures alignment between operational training coordination and broader talent development initiatives. Supports the Operations Training Coordinator in managing training logistics, tracking completion, and maintaining accurate training records. Coaches on facilitation readiness, communication, and professional growth, supporting development toward expanded training responsibilities. Collaborates with TD team members and business leaders to assess skill gaps and customize training solutions that support career development pathways. Conducts needs assessments and provides recommendations for additional training or development opportunities based on observations and feedback. Maintains consistent facilitation standards across the organization, ensuring training is engaging, interactive, and aligned with company culture. Partners with site leadership to coordinate scheduling, logistics, and participation for training programs. Partners with the Instructional Designer and/or Senior Instructional Designer to provide feedback and insights that inform the design and development of training content, materials, and learning resources. Provides progress reports, participant feedback, and recommendations to TD leadership to improve curriculum design and delivery effectiveness. Serves as a subject matter expert and mentor to employees seeking professional growth, coaching participants on applying learned skills in real-world scenarios. Assists in the development and continuous improvement of training materials, playbooks, and digital learning resources. Tracks attendance, completion, and assessment results through the company's Talent Development System (TDS). Stays current with adult learning principles, instructional design best practices, and trends in leadership and soft-skills training to enhance program delivery. Required Qualifications: Bachelor's degree in Education, Human Resources, Organizational Development, or related field preferred; equivalent work experience considered. 5+ years of experience facilitating leadership or professional development training (ILT and vILT), preferably in warehousing, logistics, manufacturing, or similar operational environments. Prior experience coaching, mentoring, or supervising others in a training or operational support role. Strong facilitation and coaching skills with proven ability to engage learners in both in-person and virtual settings. Demonstrated knowledge of adult learning theory, leadership development, and career coaching practices. Bilingual (English/Spanish)a must. Experience working with Talent Development Systems (TDS) and virtual training platforms (e.g., MS Teams). Excellent interpersonal and communication skills, with the ability to connect with employees across multiple levels and locations. Ability to manage multiple training initiatives simultaneously while maintaining attention to detail. Physical Demands: Regularly required to stand and present during in-person training sessions. Must be able to lift and transport training materials (up to 25lbs). Work Environment: Mix of classroom, warehouse floor (for context and leadership integration), and virtual training environments. Frequent regional travel to warehouse sites and occasional office-based work for reporting and planning. Travel Requirements: Local and regional travel required 50-75% of the time. May include overnight stays depending on training schedule and business needs. Equipment Used: Standard office and training equipment (computer, projector, phone, printer). Virtual training platforms and Learning Management System (LMS). Supervisory Responsibilities: Directly supervises the Operations Training Coordinator. Why You'll Love Working with Us: Health Coverage That Starts Fast- Medical, Dental & Vision kicks in the first of the month after just 30 days. Smile on Us-We're covering your dental premiums for all of 2026! Security You Can Count On- Paid Life Insurance + 401(k) with company match. Time Off from Day One- PTO, holidays, and 2 floating holidays for flexibility. Weekly Paychecks- Because waiting is overrated. Invest in YOU- Full tuition grants & tuition reimbursement. Celebrate Success- Quarterly performance bonuses.

Job Description We are seeking a dedicated and organized Clerk ll to join our team. The ideal candidate will excel in effective communication, exhibit strong problem-solving abilities, and demonstrate exceptional organizational skills. This role involves working in a fast-paced environment, often with tight deadlines and frequently changing circumstances. The Clerk ll will be responsible for managing tasks across various departments, establishing and maintaining productive working relationships, and contributing to the overall success of our operations. Essential Duties and Responsibilities: Effective Communication: Proficient in both written and verbal communication, ensuring clear and efficient interaction with team members, clients, and vendors. Confidence and Judgment: Display confidence, patience, discretion, good judgment, strong decision-making, and problem-solving skills. Multi-Tasking: Independently manage multiple tasks and projects, adapting to changes in a fast-paced environment with simultaneous deadlines. Organization: Prioritize workload tasks and maintain attention to detail, ensuring efficient task management. Relationship Building: Establish and maintain effective working relationships with colleagues, leadership, and external departments. Task Management: Successfully oversee task completion across various internal and external departments within established timelines. Vendor Relations: Build and maintain positive working relationships with carriers and vendors. Team Collaboration: Work collaboratively within a team, sharing updates and ensuring effective communication regarding task assignments and any changes. Mailbox Management: Monitor and organize team mailbox(es), distributing tasks to the appropriate team members in an orderly fashion. Report Generation: Produce actionable insights from reports and communicate them promptly to relevant parties. Claims Handling: File damage claims with customers and adjust inventory as necessary. Expedited Shipments: Process expedited shipment requests from the Customer Service department. Customer Communication: Diplomatically communicate relevant information to customers, vendors, suppliers, and drivers. End of Day Tasks: Perform administrative, clerical, and filing tasks at the end of the day to ensure a well-organized workflow. Proactively work to assist others in achieving the organization's objectives. Required Qualifications: Knowledge of Transportation/Logistics/Distribution Operations: While not required, candidates with prior experience or knowledge of transportation, logistics, or distribution operations are preferred. Warehouse Management System (WMS): Familiarity with a Warehouse Management System (WMS) is advantageous. Customer Service "Soft Skills": Strong customer service skills, both in verbal and written communication, are highly valued. Proficiency in MS Office: Proficiency in MS Office applications (Word, Excel, Outlook, PowerPoint) is essential. Report Generation and Record Keeping: Strong educational background or training in report generation and record keeping is preferred. Critical Thinking Skills: Candidates with a background emphasizing critical thinking and problem-solving are encouraged to apply. Demonstrated Sense of Urgency: We value candidates who have demonstrated a sense of urgency in previous roles or educational experiences. High School Diploma or GED Physical Demands: Regularly required to sit, stand, and use hands for typing, filing, and other repetitive tasks. Occasionally required to lift or move objects up to 20 pounds. May require extended periods of sitting or standing while completing assignments. Work Environment: Work is primarily performed in a standard office environment with minimal noise levels. May occasionally require work outside regular business hours to meet deadlines. Travel Requirements: Limited travel may be required for training, meetings, or errands related to work duties. Equipment Used: Standard office equipment including desktop computers, printers, copiers, scanners, and telephones. Supervisory Responsibilities: This position does not include supervisory responsibilities. Benefits Offered: Medical/Dental/Vision Insurance- First of the month after 30 days of employment 401K with company match PTO and Holiday eligibility on the date of hire Weekly Pay Full Grant Tuition & Tuition Reimbursement Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Description Job Summary: This position supports the activities and responsibilities of the Accounting team and is responsible for the accurate and timely preparation of accounting documents and records. This position will have the opportunity to learn and grow in their role while supporting a variety of accounting functions. Job Duties and Responsibilities: Accounts Receivable - process orders, invoicing, and cash receipts Responsible for the accurate keying and processing of business transactions in our accounting system Responsible for the accurate preparation and distribution of daily/weekly/monthly reports Perform monthly sales/use tax return compilation and reporting while ensuring compliance with tax rules and regulations Perform expense analysis as requested Assist with month-end financial statement preparation Assist with internal and external audits Responsible for performing other duties as assigned in the future Knowledge, Skills, and Abilities: Must have exceptional accounting, data analysis, critical thinking, and problem-solving skills Advanced Excel skills including logical and lookup formulas, pivots, and formatting Basic knowledge of Sage 100 Must be able to juggle multiple projects and recurring tasks while meeting all deadlines Knowledge of financial reporting and analysis Must have strong oral and written communication skills Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner Must have high attention to detail Ability to keep data, files, and all other company information confidential Must possess strong organizational skills High degree of integrity and honesty Education and Experience: Bachelor's degree in Accounting, Finance, or Business Minimum five to seven years of progressive accounting experience, including month-end/year-end closing experience Physical Requirements: Prolonged periods sitting at a desk and working on a computer.

The Director of IT & Infrastructure is the senior technology leader responsible for architecting and scaling the systems that power Knight-Swift Warehousing and Fulfillment Company's logistics network. This is a Dual-Threat, Builder role-combining ownership of physical infrastructure and network architecture with leadership over the warehouse application ecosystem that drives throughput, labor efficiency, and client onboarding speed. This role exists to ensure Knight-Swift Warehousing and Fulfillment can launch new facilities rapidly, operate reliably at scale, and meet demanding customer requirements. The Director defines standards, orchestrates vendors, and leads teams to deliver repeatable, high-confidence outcomes in a 24/7 warehouse environment. Essential Duties and Responsibilities: Technology Strategy & Architecture Define and execute a multi-year technology roadmap aligned with facility expansion, operational growth, and future automation. Establish and enforce company-wide standards for site design, infrastructure architecture, and deployment consistency. Translate operational goals (throughput, density, uptime) into scalable technical solutions. Facility Launch Enablement (“Site-in-a-Box”) Own IT readiness for new distribution centers from early planning through “Day-1” shipping. Deliver a repeatable Site-in-a-Box deployment model that enables rapid, standardized site launches. Orchestrate a national ecosystem of MSPs, ISPs, and low-voltage partners to execute builds to Knight-Swift Warehousing and Fulfillment standards. Infrastructure & Network Architecture Architect resilient warehouse and corporate networks capable of supporting high-density RF environments and future automation. Ensure operational continuity through redundancy, monitoring, and recovery planning. Maintain network and systems reliability in support of 24/7 logistics operations. WMS & Application Ecosystem Ownership Serve as the senior owner of the warehouse application ecosystem, including WMS and adjacent logistics systems. Guide WMS functional logic (allocation, waving, picking strategies) to improve labor efficiency and operational performance. Accelerate client onboarding by standardizing application and integration patterns. Ensure accurate, real-time operational visibility for internal teams and customers. Operational Resilience, Security & Risk Own business continuity and disaster recovery readiness for critical logistics systems. Define and maintain a cybersecurity posture appropriate for enterprise supply-chain environments. Ensure technology risks are identified, managed, and communicated effectively to leadership. Financial & Commercial Partnership Own IT CapEx and OpEx planning with a focus on operational ROI and scalability. Partner with Commercial and Operations teams to validate technical requirements and support customer engagements. Required Qualifications: 10+ years of progressive IT leadership experience, preferably in logistics, 3PL, warehousing, or distribution. Proven success supporting multi-site environments and facility expansions. Experience leading both infrastructure/operations teams and application or WMS functions. Strong background managing external vendors and service partners. Technical & Business Fluency Enterprise infrastructure and networking architecture (warehouse edge environments). WMS functional concepts and supply-chain application ecosystems. Integration approaches commonly used in logistics environments (EDI/API). Budget ownership and ROI-driven decision making. Leadership Profile Builder mindset with the ability to create scalable systems and teams. Comfortable operating in warehouses, construction environments, and executive settings. Clear communicator who translates technical trade-offs into business impact. Physical Demands: Prolonged periods of sitting at a desk and working on a computer. Occasional lifting of items up to 20 pounds. Ability to work in an office environment with standard office equipment. Work Environment: Availability for off-hours support during launches, cutovers, and critical incident Travel Requirements: Ability to travel 30% for new site launches and site visits Equipment Used: Network & Infrastructure Hardware: Enterprise-grade routers, switches (Layer 2/3), and Firewalls (e.g., Cisco, Fortinet, or Meraki); High-density Wireless Access Points (WAPs) and Wireless LAN Controllers (WLCs) optimized for steel-rack environments. Data Capture & Mobility: Industrial handheld RF scanners (e.g., Zebra, Honeywell), vehicle-mounted terminals (VMTs) for forklifts, and industrial label printers (Zebra/Sato). Compute & Storage: Physical and virtual servers (VMware/Hyper-V), SAN/NAS storage arrays, and Uninterruptible Power Supplies (UPS). Automation & Edge Devices: Integration interfaces for Conveyor/Sortation PLC controllers, AMRs (Autonomous Mobile Robots), and IoT sensors for facility monitoring. Telecommunications: VoIP systems, SD-WAN appliances for multi-site connectivity, and cellular boosters for large-scale distribution centers. Productivity Tools: Standard enterprise workstations/laptops, video conferencing hardware, and mobile device management (MDM) software for ruggedized devices. Supervisory Responsibilities Direct Reports: Typically includes the IT Infrastructure Manager, WMS/Applications Manager, and potentially a Project Management Lead for new site launches. Responsible for the hiring, training, performance management, and professional development of a multidisciplinary team (Network Engineers, Systems Administrators, and WMS Analysts). Managed Service Providers (MSPs): Direct oversight and SLA management of outsourced Help Desk, NOC (Network Operations Center), and Cybersecurity monitoring teams. Leadership and coordination of low-voltage contractors, ISP technicians, and hardware vendors during the "Site-in-a-Box" deployment phase. Indirectly leads project task forces involving Operations, Engineering, and Finance to ensure technology alignment with facility throughput goals. Accountable for the overall culture of the IT department, ensuring a 24/7 service-oriented mindset that aligns with warehouse operational hours. Why You'll Love Working with Us: Health Coverage That Starts Fast - Medical, Dental & Vision kicks in the first of the month after just 30 days. Smile on Us - We're covering your dental premiums for all of 2026! Security You Can Count On - Paid Life Insurance + 401(k) with company match. Time Off from Day One - PTO, holidays, and 2 floating holidays for flexibility. Weekly Paychecks - Because waiting is overrated. Invest in YOU - Full tuition grants & tuition reimbursement. Celebrate Success - Quarterly performance bonuses.

The Logistics Supervisor should be highly organized, proactive, and experienced in all aspects of logistics in support of operations across multiple customers in a 3PL environment. This role involves supervising a face to face and remote team of employees, ensuring the efficiency of live loading, pre-loading, drop yard management, internal inventory shuttle moves and other aspects of logistics that support customer service and different KPIs from customers in all verticals. The Supervisor will act as a key stakeholder, responsible for facilitating effective communication internally and externally with customers to ensure seamless logistics operations and customer satisfaction. Additionally, they must embody the companies' values of WEROQ and enhance the culture at all levels. Supervisor's Duties and Responsibilities: Lead and drive all IB and OB truckload logistics operations for multiple business units across multiple states through a face to face and remote team. This may require coordination with key stakeholders to ensure the operations is seamless on all ends Oversee live loading and pre-loading activities to ensure all processes meet company standards for safety, efficiency, and accuracy. Manage drop yard operations, including scheduling, equipment management, and inventory organization, to maximize yard efficiency and reduce turnaround times. Coordinate and optimize internal inventory shuttle moves between business units to ensure timely and accurate product flow across warehouses. Lead, supervise, and provide guidance to logistics teams across multiple states, warehouse staff, and scheduling coordinators. Foster a culture of collaboration and high performance through regular communication, team meetings, and one-on-one sessions with team members. Ensure that all employees are trained in company processes, safety protocols, and best practices for handling logistics operations. Monitor employee performance, provide feedback, and implement corrective actions as needed to improve efficiency and safety standards. Act as a primary point of contact for both internal teams and external customers, ensuring seamless communication regarding shipment statuses, delays, inventory issues, and scheduling changes. Collaborate with key internal stakeholders, such as inventory management, operations, and customer service teams, to align logistics efforts with customer expectations and business goals. Address customer inquiries and resolve any logistics-related issues or complaints in a timely and professional manner. Monitor and analyze logistics performance metrics (e.g., on-time deliveries, loading efficiency, drop yard utilization) and implement continuous improvements to optimize the flow of goods and reduce operational costs. Identify opportunities for process improvements across live loading, pre-loading, drop yard management, and internal shuttle moves to drive efficiency and operational excellence. Coordinate with other departments to ensure resources are efficiently allocated and logistics needs are met across all business units. Prepare and present regular reports on logistics operations, including key performance indicators (KPIs), shipment statuses, team performance, and any operational challenges. Use data-driven insights to recommend improvements and adjust logistics strategies to meet evolving business needs. Proactively identify and resolve any logistical issues that may arise, including delays, equipment breakdowns, or inventory discrepancies. Work closely with cross-functional teams to troubleshoot problems and implement corrective measures to maintain smooth operations and customer satisfaction. Required Qualifications: Bachelor's degree in Logistics, Supply Chain Management, Business, or a related field preferred or minimum of 5 years of experience in full truckload logistics and supply chain management, with at least 2 years in a supervisory or leadership role. Experience managing logistics operations across multiple states and overseeing teams in remote locations. Strong understanding of live loading, pre-loading, drop yard management, and internal inventory shuttle processes. Proven track record of supervising teams, managing cross-functional collaboration, and delivering results in a fast-paced environment. Excellent communication and interpersonal skills with the ability to effectively interact with internal teams, customers, and external partners. Ability to use logistics management software (TMS, WMS, etc.) and generate reports to monitor performance. Strong organizational, problem-solving, and decision-making skills. Ability to work independently and lead remote teams, managing operations across multiple locations. Knowledge of safety standards, compliance requirements, and best practices in logistics and transportation. Physical Demands: Ability to sit for extended periods while working on a computer. Occasionally required to lift or move office supplies (up to 20 lbs.). Frequent use of hands for typing and data entry. Work Environment: Office setting with frequent interaction with employees, management, and external vendors. A fast-paced environment requiring high attention to detail and professionalism. Travel Requirements: Occasional travel may be required for training, conferences, or meetings with off-site teams, typically less than 25%. Equipment Used: Standard office equipment such as computers, phones, and printers. HR software or HRIS systems for employee data management and record-keeping. Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and documentation. Why You'll Love Working with Us: Health Coverage That Starts Fast- Medical, Dental & Vision kicks in the first of the month after just 30 days. Smile on Us-We're covering your dental premiums for all of 2026! Security You Can Count On- Paid Life Insurance + 401(k) with company match. Time Off from Day One- PTO, holidays, and 2 floating holidays for flexibility. Weekly Paychecks- Because waiting is overrated. Invest in YOU- Full tuition grants & tuition reimbursement. Celebrate Success- Quarterly performance bonuses. Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

The Senior Financial Analyst serves as a critical strategic partner to the operations and leadership teams. This role is responsible for driving financial performance through advanced trend analysis, robust FP&A processes, and meticulous budgeting and forecasting. By translating complex data into actionable insights, the Senior Financial Analyst helps optimize warehouse efficiency, manage labor costs, and support the organization's growth and profitability goals within the 3PL landscape. Essential Duties and Responsibilities: · Financial Planning & Analysis (FP&A): Lead the annual budgeting and monthly forecasting processes for multiple warehouse locations, ensuring alignment with corporate strategic goals. · Trend & Variance Analysis: Conduct deep-dive analysis of monthly financial results (P&L) to identify volume/mix trends, labor efficiency variances, and cost-saving opportunities. · Operational Reporting: Develop and maintain automated dashboards (e.g., Power BI or Excel) to track Key Performance Indicators (KPIs) such as cost-per-pallet, throughput, and facility utilization. · Business Partnership: Act as a financial consultant to Warehouse General Managers; provide clarity on financial performance and assist in developing "course-correction" strategies. · Capital Expenditure (CapEx): Evaluate and model the ROI for proposed facility expansions, automation technology, and equipment purchases. · Process Improvement: Identify and implement improvements in financial reporting systems and data collection methods to increase accuracy and reduce manual work. · M&A Support: Assist in the financial due diligence and integration of newly acquired 3PL sites or business units. Required Qualifications: * Education: Bachelor's degree in Finance, Accounting, Economics, or a related field. MBA or CPA/CMA certification is a plus. · Experience: 5+ years of progressive experience in financial analysis, with a strong emphasis on FP&A and budgeting. · Industry Knowledge: Prior experience in 3PL, warehousing, transportation, or logistics is highly preferred. · Technical Skills: Advanced proficiency in Microsoft Excel (Power Query, Pivot Tables, Modeling). Experience with ERP/EPM systems (e.g., Oracle, SAP, Hyperion) and BI tools (Power BI, Tableau) is required. · Soft Skills: Strong ability to communicate financial concepts to non-financial operational leaders and "tell the story" behind the numbers. Work Environment: · Standard office environment with a professional and collaborative climate. · Fast-paced setting, especially during and post month-end, quarter-end and year-end closing cycles - driven by the preparation of financial analysis and reporting Travel Requirements: · Travel will be required, particularly during the first 3-6 months of training and transition. Additionally, occasional travel to company locations or for professional development may be required. · Occasional travel (up to 10-15%) to regional warehouse locations or corporate headquarters. Equipment Used: · Standard office equipment (Laptop, monitor, docking station, multi-line phone). · Advanced financial software and cloud-based reporting platforms. Supervisory Responsibilities: This is an individual contributor role, but may involve mentoring junior analysts or leading cross-functional project teams. Why You'll Love Working with Us: · Health Coverage That Starts Fast - Medical, Dental & Vision kicks in the first of the month after just 30 days. · Smile on Us - We're covering your dental premiums for all of 2026! · Security You Can Count On - Paid Life Insurance + 401(k) with company match. · Time Off from Day One - PTO, holidays, and 2 floating holidays for flexibility. · Weekly Paychecks - Because waiting is overrated. · Invest in YOU - Full tuition grants & tuition reimbursement. · Celebrate Success - Quarterly performance bonuses.

Job Description The Logistics Scheduling Clerk is responsible for coordinating and scheduling the transportation of goods and materials. This role ensures that deliveries are made on time and within budget, while maintaining clear communication with drivers, warehouse staff, and clients. The Logistics Scheduling Clerk plays a critical role in optimizing the supply chain and ensuring the efficient movement of products through the logistics system. Essential Duties and Responsibilities: Schedule and coordinate deliveries and shipments to ensure timely and efficient transportation of goods. Communicate with drivers, clients, and warehouse staff to confirm delivery schedules and resolve any issues. Maintain accurate records of shipments, delivery schedules, and inventory. Monitor and track shipments to ensure they are on schedule and address any delays or issues. Work closely with logistics managers and other departments to optimize routes and improve scheduling efficiency. Process and verify shipping documentation, including invoices, landing bills, and delivery receipts. Provide support in preparing reports on logistics and transportation activities. Assist with managing fleet schedules, ensuring vehicle maintenance is up to date and coordinating repairs as needed. Resolve customer complaints and issues related to shipping and delivery. Assist in maintaining compliance with transportation regulations and safety standards. Required Qualifications: High school diploma or equivalent; associate degree in logistics, supply chain management, or related field preferred. Proven experience in a logistics or scheduling role, ideally within a transportation or warehouse setting. Strong organizational skills with the ability to handle multiple tasks and priorities. Excellent communication skills, both verbal and written. Proficient in Microsoft Office Suite and scheduling software. Strong attention to detail and ability to maintain accurate records. Ability to solve problem-solve and manage unexpected changes or delays in the schedule. Knowledge of logistics operations, transportation regulations, and supply chain processes. Physical Demands: Ability to sit for extended periods while working at a computer. Occasional lifting of office supplies or documents (up to 25 lbs). Ability to work under pressure and manage time efficiently to meet deadlines. Work Environment: Primarily office-based with occasional visits to warehouses, shipping docks, or distribution centers. A fast-paced environment with a focus on meeting deadlines and addressing any issues that arise during the logistics process. Exposure to moderate noise levels when visiting warehouses or distribution areas. Travel Requirements: Occasional travel may be required to visit logistics partners, warehouses, or distribution centers. Travel requirements will be minimal and based on business needs. Equipment Used: Computers, printers, and telecommunication devices (phones, email, etc.). Scheduling and logistics software for managing shipments and inventory. Office equipment such as copiers and fax machines. Personal protective equipment (PPE) when visiting warehouses or other operational sites. Supervisory Responsibilities: This position does not have supervisory responsibilities but may provide support or guidance to other team members or temporary staff as needed. Benefits Offered: Medical/Dental/Vision Insurance- First of the month after 30 days of employment 401K with company match PTO and Holiday eligibility on the date of hire Weekly Pay Full Grant Tuition & Tuition Reimbursement Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Description The Project Manager is responsible for planning, coordinating, and executing projects across various departments including, but not limited to, Logistics, Operations, IT, HR, Customer Experience, Compliance and Business Development. This role will manage project lifestyles from initiation to completion, ensuring alignment with company goals and stakeholder expectations. The ideal candidate brings a collaborative mindset, strong organizational skills, and the ability to manage multiple initiatives in a fast-paced environment. Essential Duties and Responsibilities: Lead cross-functional projects across the organization, ensuring projects are delivered on time, within scope, and within budget. Develop detailed project plans, timelines, and documentation to manage progress and accountability. Collaborate with department leaders in Logistics, Operations, IT, HR, Finance, Customer Experience, and others to define project requirements and success criteria. Coordinate project resources and facilitate team communications to ensure alignment and progress. Conduct risk assessments and develop mitigation plans for project roadblocks or delays. Prepare and deliver project updates, reports, and presentations to key stakeholders and executive leadership. Support strategic initiatives such as process improvements, system implementations, policy rollouts, or organizational changes. Assist with change management efforts to ensure smooth adoption of new processes or technologies. Continuously improve project management tools, templates, and processes across the organization. Required Qualifications: Bachelor's degree in Business Administration, Project Management, or a related field. Master's degree preferred. 2-4 years of project management experience supporting cross-functional business initiatives, preferably in a warehousing or 3PL environment. Strong understanding of project management principles, tools, and processes. Excellent written and verbal communication skills, with the ability to engage and influence stakeholders at all levels. Proven ability to manage multiple projects in a deadline driven environment. Strong analytical, problem experience in project management, business implementation, or a related role. Proficiency in project management software (e.g., Microsoft Project, Asana, Jira) and other business tools. Project Management Certification (CAPM, PMP, or equivalent) is preferred. Physical Demands: Ability to sit, stand, and walk for extended periods. Regular use of computer, phone, and office equipment. Occasionally lift and move up to 50 lbs. Ability to travel for meetings, project site visits, or client interactions as needed. Work Environment: Regular work at client sites or other locations for project implementation purposes. Fast-paced, collaborative business setting. Requires the ability to adapt to a fast-paced, dynamic work environment with shifting priorities. Travel Requirements: Regular travel will be required for project oversight, meetings, and site visits (up to 50 % of the time). Equipment Used: Standard office equipment such as computers, printers, phones, and scanners. Project management and collaboration tools (e.g., Microsoft Project, Asana, Jira, Slack). Business systems and tools used across departments. Supervisory Responsibilities: This position currently includes supervisory responsibilities for a small team and may expand as organizational needs grow. Benefits Offered: Medical/Dental/Vision Insurance- First of the month after 30 days of employment 401K with company match PTO and Holiday eligibility on the date of hire Weekly Pay Full Grant Tuition & Tuition Reimbursement Hayes Company/Knight-Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

The Warehouse 3PL Lead plays a critical role in the daily operations of the warehouse. This position is responsible for overseeing the execution of warehouse activities including receiving, put-away, picking, packing, and shipping within a third-party logistics (3PL) environment. The Warehouse Lead ensures that daily operations are executed accurately and efficiently while supporting safety, quality, and productivity goals. Essential Duties and Responsibilities: Lead and coordinate the activities of warehouse associates during daily operations. Ensure accurate and timely processing of inbound/outbound, picking and put away. Studies daily shipment schedule, establishes or adjusts work procedures to meet deadlines. Monitor team performance and provide real-time coaching and feedback. Assigns job functions to the team. Work closely with and reports to the Warehouse Supervisor and General Manager to ensure operational goals are met. Assist in training new team members and cross-training existing staff. Ensure adherence to safety standards and company policies. Conduct inventory checks and assist in cycle counts. Report discrepancies and damaged goods to the supervisor. Promote a clean, organized, and safe work environment. Performs other related duties as assigned. Required Qualifications: High school diploma or GED. 1-2 years of experience in a warehouse or logistics environment. Experience with warehouse management systems (WMS). Strong communication and interpersonal skills. Ability to work in a fast-paced environment and lead by example. Preferred Qualifications: Prior experience in a 3PL or contract logistics environment. Forklift certification. Bilingual (English/Spanish) is a plus. Physical Demands: Regularly required to stand, walk, bend, lift, and carry items up to 50 lbs. Frequent use of hands to handle or feel objects, tools, or controls. Ability to work extended hours, including weekends and holidays, as needed. Work Environment: Warehouse setting with exposure to varying temperatures and noise levels. Use of PPE (Personal Protective Equipment) is required. Travel Requirements: Minimal; occasional travel for training or support at nearby locations. Equipment Used: RF scanners, MHE (forklift, reach lift, EPJ, etc.), computers/tablets, barcode printers, other office equipment. Supervisory Responsibilities: Provides guidance to warehouse associates but does not have direct hiring or disciplinary authority Benefits: Medical/Dental/Vision Insurance- First of the month after 30 days of employment 401K with company match PTO and Holiday eligibility on the date of hire Weekly Pay Tuition Reimbursement Tuition Grant Program EEO Statement: Hayes is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Description We are a rapidly growing Third-Party Logistics (3PL) company on a mission to empower businesses with customer-centric, reliable, and scalable logistics solutions. We don't just move freight; we optimize supply chains and exceed expectations. We are looking for a Director of Customer Service to take the helm of our service function. This isn't a "maintain the status quo" role-we need an entrepreneurial builder. You will be responsible for scaling our department from a nimble team into a robust, enterprise-level engine of service excellence. If you are a strategic thinker who loves 3PL operations and isn't afraid to execute tactically to build something great, we want to meet you. What You Will Accomplish 1. Build & Scale the Department Transform the CS function from a small team to a structured, enterprise-ready department. Define the strategy, establish KPIs (CSAT, NPS, Response Time), and build the reporting structure to prove success. Hire, coach, and mentor Managers and representatives, fostering a culture that is obsessively customer-first. 2. Drive Operational Excellence Design and implement scalable Standard Operating Procedures (SOPs) to ensure consistency across all channels. Oversee daily operations, handling complex escalations and preventing recurring issues. Lead the optimization of our CRM (HubSpot) to automate workflows and streamline the customer journey. 3. Manage Commercial Strategy & Contracts Own the Renewal Lifecycle: Manage customer contract renewals, coordinate timelines, and secure signatures. SOW Management: Draft and update Statements of Work (SOWs) based on operational data and feedback to ensure clarity of services. Pricing & Profitability: Collaborate with Sales to structure pricing models and rate changes that align with company profitability targets. Data-Driven Decisions: Analyze cost-to-serve data and customer volume to recommend SOW modifications that protect margins while satisfying clients. 4. Champion the Customer Voice Lead Quarterly Business Reviews (QBRs) with key clients to drive growth and alignment. Collaborate with Operations, Sales, and Technology to solve systemic issues and align service strategies with company goals. Serve as the primary liaison during renewal cycles, clearly communicating scope and pricing changes to all stakeholders. Who You Are The Experienced Pro: You have 10+ years of progressive experience in Customer Service Management, Account Management, or Customer Success. The Industry Expert: You have strong working knowledge of Warehousing and 3PL operations. You speak the language of logistics. The Builder: You have proven success scaling a function from a small team to a large, structured department. The Tech-Savvy Leader: You have experience optimizing workflows and CRM systems (HubSpot certification or experience is highly preferred). The Strategic Partner: You have a solid business acumen, capable of managing contracts, SOWs, and understanding financial margin goals. Why You'll Love Working Here We believe in taking care of the people who take care of our business. Health Coverage That Starts Fast: Medical, Dental & Vision kicks in the 1st of the month after just 30 days. Smile on Us: We are covering your dental premiums for all of 2026! Invest in YOU: Full tuition grants & tuition reimbursement. Security: Paid Life Insurance + 401(k) with company match. Time Off from Day One: PTO, holidays, and 2 floating holidays for flexibility. Weekly Paychecks: Because waiting is overrated. Celebrate Success: Eligibility for quarterly performance bonuses. Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Summary: This position supports the activities and responsibilities of the Accounting team and is responsible for the accurate and timely preparation of accounting documents and records. This position will have the opportunity to learn and grow in their role while supporting a variety of accounting functions. Job Duties and Responsibilities: Accounts Receivable - process orders, invoicing, and cash receipts Responsible for the accurate keying and processing of business transactions in our accounting system Responsible for the accurate preparation and distribution of daily/weekly/monthly reports Perform monthly sales/use tax return compilation and reporting while ensuring compliance with tax rules and regulations Perform expense analysis as requested Assist with month-end financial statement preparation Assist with internal and external audits Responsible for performing other duties as assigned in the future Knowledge, Skills, and Abilities: Must have exceptional accounting, data analysis, critical thinking, and problem-solving skills Advanced Excel skills including logical and lookup formulas, pivots, and formatting Basic knowledge of Sage 100 Must be able to juggle multiple projects and recurring tasks while meeting all deadlines Knowledge of financial reporting and analysis Must have strong oral and written communication skills Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner Must have high attention to detail Ability to keep data, files, and all other company information confidential Must possess strong organizational skills High degree of integrity and honesty Education and Experience: Bachelor's degree in Accounting, Finance, or Business Minimum five to seven years of progressive accounting experience, including month-end/year-end closing experience Physical Requirements: Prolonged periods sitting at a desk and working on a computer.