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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Boston, MA | $60,796 | $29.23 |
| 2 | New York, NY | $59,441 | $28.58 |
| 3 | Washington, DC | $59,016 | $28.37 |
| 4 | Bethesda, MD | $58,780 | $28.26 |
| 5 | Bristol, CT | $58,140 | $27.95 |
| 6 | Downe, NJ | $53,199 | $25.58 |
| 7 | Bothell, WA | $52,826 | $25.40 |
| 8 | Warwick, RI | $51,712 | $24.86 |
| 9 | Raleigh, NC | $50,208 | $24.14 |
| 10 | Milwaukee, WI | $49,390 | $23.75 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Head Customer Service Representative | $144,483 | $69 | - |
| 2 | Customer Service Director | $118,376 | $57 | - |
| 3 | Customer Service Expert | $104,227 | $50 | - |
| 4 | Customer Leader | $101,230 | $49 | - |
| 5 | Team Manager | $89,496 | $43 | - |
| 6 | Team Leader | $86,800 | $42 | - |
| 7 | Customer Service Senior Engineer | $85,610 | $41 | - |
| 8 | Customer Service Senior Manager | $76,811 | $37 | - |
| 9 | Manager Of Customer Service Department | $74,190 | $36 | - |
| 10 | Operations Support Supervisor | $73,658 | $35 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Co-operative Insurance Companies | $46,738 | $22 | - |
| 2 | Kentucky | $45,683 | $22 | - |
| 3 | Golden Eagle Insurance | $45,366 | $22 | - |
| 4 | Elite Group | $44,810 | $22 | - |
| 5 | Great Western Insurance | $44,741 | $22 | - |
| 6 | BMI Companies | $44,489 | $21 | 1 |
| 7 | Bk | $44,479 | $21 | - |
| 8 | Alps Corporation | $44,457 | $21 | - |
| 9 | Midland Company (The) | $44,288 | $21 | - |
| 10 | Alabama Auto Adjusters Inc | $44,037 | $21 | - |
| 11 | JAD | $43,973 | $21 | - |
| 12 | North Carolina Mutual Life Insurance | $43,629 | $21 | - |
| 13 | Navco Corp | $43,536 | $21 | - |
| 14 | Platinum Supplemental Insurance | $43,360 | $21 | 1 |
| 15 | Smith Brothers Insurance | $43,223 | $21 | - |
| 16 | Great American Holding Inc | $42,495 | $20 | - |
| 17 | The N&D Group | $42,158 | $20 | - |
| 18 | The Insurance House | $41,585 | $20 | - |
| 19 | Unity Health Plan | $40,291 | $19 | - |
| 20 | Golden Bear Insurance | $40,225 | $19 | - |