Central Operations Manager
Branch manager job at The Hertz Corporation
The **Central Operations Manager** is responsible for managing escalations within a specific region. They will act as a subject matter expert and will own resolving problem cars from start to finish. They will drive out of service improvements by solving complex fleet and maintenance issues that the field team is unable to solve quickly. They will be a resource for the field team to escalate to when they have problem vehicles that need a dedicated resource to solve. Additionally, they will proactively seek problem cars and create escalations which will ultimately allow the field team to focus on more tactical solves.
**Wage** : $70,000 annually
This position is remote.
**A Day in the Life:**
The Central Operations Manager will monitor the escalation queue for their assigned region. They will own the process of identifying and resolving bottlenecks for fleet and maintenance related no-rev vehicles by taking on the burden of troubleshooting and resolving the more time consuming escalations from the field fleet and maintenance teams. They will be held accountable for reducing idle days by working the most complex or aged vehicles that are not generating revenue. They will also work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO. They will report into the Sr Director of Fleet.
**What You'll Do:**
+ Own Central Ops (CO) Escalation process for assigned region
+ Reduce field workload for complex fleet and maintenance issues
+ Own escalations from start to finish and work to expedite resolution through subject expertise.
+ Call dealerships and establish / take actions on next steps for problem vended vehicles
+ Analyze learnings from CO process to improve workflow and create efficiencies to reduce dwell time
+ Identify bottlenecks which drive high no-rev days and work to remove/resolve
+ Work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO
+ Measure vendor performance and hold accountable for SLAs
+ Track and report KPIs related to CO escalation resolution
**What We're Looking For:**
+ 3 years' experience in fleet or maintenance operations
+ Bachelor's in Business Management, Supply Chain, or like field required
+ Moderate proficiency in [Maintenance and fleet operations workflow, Supplier Negotiations, Vendor management]
+ Ability to collaborate with internal and external stakeholders across multiple functions and locations
+ Ability to influence
+ Flexible and adaptable; ability to work effectively in ambiguous situations
+ Excellent verbal and written communication skills
+ Results driven, ability to make decisions and help solve problems
+ Ability to collaborate with a diverse, high-performing, results-oriented, and highly-engaged team.
+ Ability to drive process and organizational change.
+ Ability to motivate teams and keep a positive attitude in a fast-paced environment.
+ Ability to work under minimal supervision with a goal-oriented mindset.
+ Ability to see the big picture and leverage critical thinking and decision-making skills.
+ Excellent organization, time management, delegation, and prioritization skills.
+ Courageous leadership and accountability.
**What You'll Get:**
+ Up to 40% off the base rate of any standard Hertz rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Service Manager
Miami, FL jobs
Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology. We have a need for a Service Manager to help us meet our clients' needs. This is an awesome opportunity for the right person to make his or her mark with a growing, successful company!
Do you have the knowledge, skills, abilities and background to manage the activities of our shop?
Do you have 3 years' management experience and the ability to build a well-run shop?
Do you have 5 years' experience with truck maintenance?
Are you passionate about ensuring quality standards and deadlines are met and procedures are followed?
Do you have experience ensuring compliance with DOT standards?
Do you have the savvy to deal with customers and ensure high quality customer service?
Is ensuring the safety of your employees a top priority for you?
Do you welcome the opportunity to be accountable for a shop's performance?
Do you want to join a company that has been in business for over 100 years?!... and is continuing to expand?!...
If you answered "Yes" to these questions, our Service Manager opening may be the perfect fit for you! This position is integral to Hogan fulfilling its goal to be recognized as the most respected transportation provider in the industry by continually focusing on providing the highest quality experience possible for our customers, employees, and strategic partners.
This position is key to supporting our continued growth and success!...
If interested, fill out the basic information and click Apply!
Retail Senior Store Manager
Scottsdale, AZ jobs
The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office's largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence and leading, developing and coaching your direct reports. Your leadership and passion for results allows the store team to provide solutions to our customers and reach the store financial goals.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Understand and model FedEx Office values to customers and team members
Regularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your people
Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
Regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers
Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
Take ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation
Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets
Regularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including accounts receiveable, inventory reports, daily sales recaps and bank deposits
Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing store leaders and other team members
Share ideas and use Quality Improvement tools in order to improve the business
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
Bachelor's Degree preferred
Minimum High School or GED
4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience
Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
Ability to stand and/or to move about the store to manage the daily operations
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
Bachelor's Degree preferred
Minimum High School or GED
4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience
Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
ESSENTIAL FUNCTIONS:
Ability to stand and/or to move about the store to manage the daily operations
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
Know Your Rights
Pay Transparency
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email ***********************.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
For more information, click here.
Store Assistant Manager
Urban Honolulu, HI jobs
Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
Evaluates the efficiency and productivity of team members in creating positive customer experiences
If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment
Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members
Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
Oversees shipping related services and activities
Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
Assists Store Manager in review and transmission of payroll and daily close out of POS
Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent education
1+ year of related experience, prior supervisory experience preferred
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent education
1+ year of related experience, prior supervisory experience preferred
ESSENTIAL FUNCTIONS:
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: $21.75 - $26.68 / hr
Additional Details:
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
Know Your Rights
Pay Transparency
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email ***********************.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
For more information, click here.
Operations Manager
Chillicothe, IL jobs
If you are looking to enhance, change, or even start your career in the logistics and supply chain field, we have the position for you! Our Warehouse Operations Managers play a pivotal role in the overall success of our operations in being the face of the company to our various customers. One would be tasked with warehouse and inventory management as well as supervising and leading our general workforce to meet operational goals.
Universal Logistics Holdings, Inc. (ULH) is a leading single-source logistics provider that offers a broad scope of services throughout the entire supply chain. Universal's experienced management team, with its state-of-the-art technology, provides customized logistics solutions to its customers resulting in proven efficiencies and savings.
Our operations based in Chillicothe, IL supports a construction machinery and equipment manufacturing plant in the area. We manage and operate a warehouse facility providing pick and pack, sequencing, and inventory management support.
The ideal candidate should possess the following:
5+ years supervisory or management experience in a warehousing, distribution or transportation environment
Bachelor's or Associate's degree preferred
Effective oral and written communication skills
Strong computer skills, including knowledge of Microsoft Office
Problem solving and analytical skills, as well as a strong attention to detail
Strong work ethic, ability to multitask
A competitive and career oriented mindset
Responsibilities will include but not be limited to:
Management of inventory and material flow per shift
Quality and safety compliance management involving company policies and procedures
Interacting with the customer on a daily basis, and ensuring customer satisfaction
Various reports related to production, quality, safety, timeliness, staffing, maintenance, and discrepancies
Act as a liaison between the company and customers forming and maintaining positive relationships
Other tasks delegated by the customer and/or General Manager
Field Operations Manager
Shawnee, KS jobs
Hermes Landscaping Inc. - Field Operations Manager-Landscape Maintenance (On-Site, Shawnee, KS)
Hermes Landscaping is seeking a Field Operations Manager to join our Landscape Maintenance team in Kansas City. Our track record for designing and maintaining landscaping services for Kansas City's premier commercial maintenance properties is unrivaled.
Hermes is honored to celebrate over 60 years of business and going strong! In addition to the technical skillset, we are seeking an individual who shares our core values of Communication, Relationships, Excellence, Execution and Developing our People (CREED).
The Role:
We are seeking an individual that has strong horticultural knowledge, leadership, and project management abilities and equally skilled in communication, organization and problem-solving. Proficiency with scheduling and management software to oversee crews, ensure safety, and maintain client satisfaction is preferred.
Core Responsibilities:
Team and project management: Leads and supervises maintenance crews, provides daily instructions, and ensures high-quality work according to contract specifications and company standards.
Scheduling and logistics: Creates daily, weekly, and monthly schedules for crews, routes, and service calls to optimize workflow.
Budget and inventory control: Manages project budgets, tracks costs for labor and materials, and ensures proper inventory of supplies and equipment.
Safety and compliance: Ensures all work complies with safety policies, investigates accidents or violations, and implements preventative measures.
Client communication: Serves as an intermediary between clients and the company, addresses client concerns, and works to maintain client satisfaction.
Staff management: Tracks and managers attendance, training, and enforcing the use of proper safety equipment.
Quality control: Conducts site inspections to monitor the quality of work and identify areas for improvement.
Skills and Qualifications:
Minimum of 7+ years experience in a leadership role within the landscape industry.
A degree in horticulture or a related field is preferred.
A valid driver's license is required.
Horticultural knowledge: A deep understanding of plant health care, turf maintenance, and seasonal landscaping practices is essential.
Project management: This includes managing budgets, resources, and timelines, often using project management software.
Software proficiency: Must be comfortable with scheduling, landscape maintenance, and potentially design software.
Safety knowledge: A strong understanding of safety protocols and the ability to enforce them is critical, such as OSHA standards.
Equipment operation: The ability to operate and control various landscape equipment is often a requirement.
Leadership: Ability to motivate, delegate tasks, and inspire diverse teams to meet production targets effectively.
Communication: Excellent verbal and written skills are needed to interact with teams, management, and clients.
Problem-solving: Must be able to analyze situations and find effective solutions to issues that arise.
Organization: Strong organizational skills are necessary to juggle multiple priorities in a fast-paced environment.
Adaptability: The ability to adapt to change and learn new skills is important for staying current with industry standards.
Analytical skills: A strong analytical capability is needed to improve operational efficiency.
Certifications, such as a Certified Landscape Technician (CLT) or OSHA safety training is beneficial.
Why Join Hermes Landscaping? Click the link below to see who we are and what we're really about:
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Hermes Landscaping is an equal-opportunity employer
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Operations Manager
Fayetteville, NC jobs
available
$55k-60k
Manage and Lead a team on an overnight Sort Operation consisting of several inbound/outbound trucks with an average 5,000 packages per day.
Manage and analyze labor cost of the facility to drive profits.
Hire and develop people through training and mentoring.
Establishes and maintains performance and productivity standards.
Maintains a high level of accuracy through all sort functions, scanning, staging and coordination of product both cross docked and staged for routes in the Orlando market.
Creates goals and action plans for each aspect of the sort - including productivity reviews, hours management, attendance, and staffing.
Maintains positive employee relations and creates a positive work environment through the enforcement of safety and compliance standards.
Monitors the overnight operation by resolving any issues that arise in the workplace.
Provides daily feedback to management on the status of overall operations.
Benefits included:
401K Matching, Medical, Dental, Vision, 16 days PTO, Life Insurance, etc.
Secondary Job Duties:
Develops employees in the culture of Courier Express and provides the tools necessary for them to succeed in their position. Makes managerial decisions concerning staff, including hiring and firing.
Impact on Other Positions, Products, & Services:
Ensures operations function smoothly at the individual location so that all customer and company service expectations are met.
Education/Experience Preferred but not required:
2+ year's previous managerial experience in managing a Sort Operation preferred but not required.
Skills Required:
Ability to plan and carry out daily agenda with limited supervision, proven ability to multitask, management and leadership experience, highly developed organizational skills, ability to interact with employees at a variety of levels, excellent communication skills, rapid response to issues, attention to detail.
Computer Skills Preferred:
Microsoft Office
Typing efficiency
Operations Manager
Cleveland, OH jobs
EQI Specialty Products - Operations Manager
Reports To: VP, Specialty Products
Direct Reports: Sr. Operations Specialist (2), Logistics and Compliance Specialist, Warehouse Manager, Material Handler
Position Summary
The Operations Manager will lead the daily operations of EQI's Specialty Products Division in Cleveland, Ohio, overseeing customer service, order management, warehouse operations, and trade compliance. This leader will be responsible for building and optimizing processes that drive operational excellence and customer satisfaction, as well as managing a team of key professionals within the division to ensure high performance and accountability. The role will also provide oversight for an ERP implementation, collaborating cross-functionally with IT, finance, and supply chain teams.
Key Accountabilities
Oversee daily operations: customer service, order management, logistics, warehouse, fulfillment, and trade compliance.
Optimize efficiency and customer satisfaction throughout the order-to-ship process.
Lead process improvements and change management for ERP implementation.
Establish and refine SOPs to enhance workflow and data accuracy.
Supervise and mentor the order processing, inventory, and trade compliance team.
Coordinate with finance, IT, and supply chain to meet business objectives.
Manage vendor and customer relationships for high service standards.
Analyze performance metrics and drive continuous improvement using ERP and other methods.
Support strategic planning, budgeting, and project management for the division.
Qualifications
Bachelor's degree or equivalent experience in Business, Supply Chain, Operations Management, or a related field.
5+ years of experience in operations, manufacturing, logistics, or related fields.
Proven experience managing teams and driving operational excellence.
Strong understanding of business processes, warehousing operations, and trade compliance.
Experience supporting or leading relocation, consolidation, or large projects.
Demonstrated project management and change management skills.
Excellent analytical, communication, and leadership abilities.
Experience working cross-functionally in fast-paced, growing environments.
Preferred Candidate Expertise
Background in consulting, manufacturing operations, finance, or IT systems integration.
Knowledge of lean operations or process improvement methodologies.
Experience supporting or leading Enterprise Resource Planning (ERP) related projects
Familiarity with Enterprise Resource Planning (ERP) and warehouse management systems.
Strong Excel and project management skills.
Experience working in manufacturing, distribution, or reselling environments.
Experience with international trade and compliance, Federal Trade Zone being ideal.
Performance Metrics
Manage a team of 4 direct with 1 indirect report
On-time order fulfillment and shipment accuracy
Inventory accuracy and warehouse efficiency
Customer satisfaction and service-level performance
ERP implementation milestones delivered on time
Process improvements resulting in measurable operational gains
Team engagement and performance development
Prepare the operational aspects of the business for double digit growth
Dealership Service Manager
Roanoke, VA jobs
Job Title: Service Manager
Mission: To lead the industry in consistently meeting or exceeding our customers' expectations in the pursuit of profitable growth.
Values: To protect our integrity first
To promote ingenuity and challenge everything
To develop people
To pursue excellence
SUMMARY:
Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers. Leads the department consistent with Vanguard Mission Statement and Core Values..
QUALIFICATIONS:
5+ years in a heavy duty truck dealership in a Assistant Manager or Manager role.
ESSENTIAL DUTIES:
Include the following. Other duties may be assigned.
Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Produces and maintains reports required by GM and Service Director as well as the OE provider.
Attends managers meetings and hold regular meetings with department staff.
Monitors and controls the performance of the department using appropriate reports, tracking systems, and customer surveys.
Strives to maintain a strong culture of harmony and teamwork both interdepartmentally as well as with all other departments.
Understands, keeps abreast of, and complies with federal, state, and local regulations such as hazardous waste disposal, OSHA, CSA, Right-to-Know, etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Accounts for all documents; ensures that none are missing and all are processed correctly.
Directs and schedules the activities of all department employees.
Facilitates and/or conducts job specific training and sends employees to appropriate training schools as needed.
Monitors technicians' daily productivity reports and corresponding payroll records.
Monitors and follows up on critical parts orders with the parts manager to ensure availability.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Maintains high-quality service repairs and minimizes comebacks. Maintains a process for periodic spot checks of completed jobs for thoroughness and quality.
Ensures department tooling is in safe and working order and meets requirements of new products.
Ensures that the work areas and customer lounge are kept clean and safe.
Serves as liaison with factory representatives.
Ensures that customers' service files are up-to-date and readily available for reference.
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance in accordance with Certified Uptime standards.
Prepares pricing guides and maintenance menus for frequent labor operations.
Handles customer concerns immediately and according to dealership's guidelines including full responsibility of Customer Experience Management survey platform to ensure the highest level of customer satisfaction.
Acts as lead for facility safety meetings. Hold monthly safety meeting and address any pending or potential safety concerns.
Maintains a professional appearance.
SUPERVISORY RESPONSIBILITIES:
Perform formal personnel evaluations for all employees with in Service department.
Regularly evaluate strengths and areas of opportunity for staff in Service department. Develop clearly defined training paths and actions plans for each employee.
QUALIFICATIONS:
5+ years in a heavy duty truck dealership in a Assistant Manager or Manager role.
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent required, Bachelors Degree preferred.
Operations Manager
Hardeeville, SC jobs
General Manager
This role is for an organized and driven individual interested in managing the overall sales, operational and financial functions. The position requires outstanding communication skills to plan, schedule and execute the completion of all work to the standards of the company.
Duties and Responsibilities
Oversee all aspects including sales, daily operations, management of drivers and other support personnel, truck and container maintenance, limited invoicing, marketing (including social media), safety and compliance.
Sales
Develop, grow and maintain a robust sales pipeline continually adding new customers, while nurturing existing customers
Daily Operations
Vendor and partner relationship building with landfills, tire, fleet maintenance and welding partners
Truck and container maintenance optimizing the longevity of the truck and container lifetimes
Ensure that credit cards are processed and invoices are paid
Driver and Support Personnel Management
Supervise, coordinate, and direct team including regular communication, dispatching, and human resources.
Hiring and firing of all direct reports.
Coach drivers to grow their capabilities and skills, both from a technical and customer relations perspective.
Marketing
Assist in the development of a local marketing platform to include social media and online advertising. Active involvement with local associations and sponsoring events.
Safety and Compliance
Ensure a safe working environment, complying with all local, state and federal regulations.
Continuing education and driving event review with drivers weekly.
Weekly review of standard operating procedures (SOP's) with drivers to ensure a safe working and operating environment.
Other Duties as assigned.
Requirements and Qualifications
Bachelor's degree combined with proven working experience.
Ability to plan and see the “big picture”.
Leadership and human resources management skills.
Excellent time and project management skills.
Ability to manage multiple objectives and timely execute.
Knowledge of computer software and technology.
Import Manager - Long Beach, CA
Long Beach, CA jobs
As the Import Manager of Customs Brokerage Operations, you will be instrumental and responsible for the growth and development of the Customs Brokerage Operations of our Long Beach Branch Office. We are looking for someone that has the proven success, knowledge and experience in the industry to help establish best practices, while progressively growing a team.
KEY RESPONSIBILITIES:
· Oversee the provision of Customs Brokerage services to our customers
· Develop, implement, and continuously enhance all Customs Brokerage policies and procedures
· Provide guidance on U.S. Customs laws, regulations and other requirements to internal teams and external customers
· Map company process flows and continuously review to identify efficiency gains
· Review and monitor all U.S. Customs rejections, requests for information, and other inquiries
· Resolve customs and import compliance issues
· Lead and develop a team of Customs Brokers and Entry Writers
· Stay current with developments and changes in regulations and other government requirements
· Oversee compliance with applicable regulations, other government requirements and company standards
QUALIFICATIONS:
· U.S. Customs Broker License MUST
· 7+ years' experience in Customs Brokerage Operations
· Strong understanding of US Customs and related laws, regulations and requirements
· Results oriented with the drive to grow a customs brokerage operation
· Demonstrated experience with strategic planning initiatives
· Strong analytical skills with a systematic problem-solving approach
· Managerial experience and team building experience is a plus
· Bachelor's degree is strongly recommended for those applying
Operations Manager (CDL)
Santa Fe, NM jobs
We're seeking an Operations Manager to oversee operations at our locations in Santa Fe and Rio Rancho, New Mexico.
The Operations Manager is the leader of the Operations Department and is responsible for the overall execution of services in New Mexico. Responsibilities include: Operator and vehicle management and scheduling, and customer service management. This position offices in Santa Fe and travels to Rio Rancho 2-4 times a month. Operations Managers must have flexibility to occasionally work early mornings or late nights as needed.
What's offered:
Competitive compensation package including bonuses ($60,000+ DOE)
Weekends off - Monday-Friday schedule
Home daily - no over the road
Paid time off - start accruing on day 1
Extensive customizable benefits package - medical, dental, vision, short-term & long-term disability, accident, critical illness, and legal plans
401k retirement plan - 4% match, vested immediately
Employer paid Life & AD&D insurance
Free comprehensive employee assistance plan
Pet insurance
Qualifications:
Commercial Driver's License with passenger endorsement required.
3+ years fleet dispatch experience preferred.
3+ years Motorcoach Operator experience preferred.
5+ years Operations Management experience preferred.
Demonstrated knowledge of Federal Motor Carrier Safety Administration (FMCSA) and state/local Department of Transportation rules/regulations preferred.
Commercial Driver's License with passenger endorsement required.
Excellent/professional written and oral communication skills required.
Strong computer skills with working knowledge of Microsoft Suite required.
Ability to pass pre-employment controlled substance test and criminal background check.
Job Responsibilities:
Represents the All Aboard America brand in a positive manner to all individuals; is an advocate for the Company.
Communicates clearly and professionally with all Team Members, passengers, group leaders, law enforcement personnel and other persons while acting in the course/scope of their employment.
Plans, assigns, and directs Motorcoach Operator schedules, tasks, and workloads.
Ensures successful/efficient operation/execution of all routes to/from all camps as required by the customer/contract.
Collaborates and communicates with the Location Manager to ensure driver gaps, late pickups, late departures, and other incidents are relayed to all parties.
Manages/maintains department staffing levels; collaborates with the Location Manager and the Human Resources Department to fill open positions.
Defines performance metrics and appraises staff by means of informal meetings and formal reviews.
Investigates all client concerns, complaints, and service level agreement issues. Acknowledges client accolades and compliments, and reward drivers for exemplary service.
Ensures subordinates follow federal, state, local, and Company laws, regulations, policies and procedures. Researches offenses and infractions, counsel corrective action and/or discipline utilizing the Company Progressive Discipline Procedure; monitors improvement, and advises terminations to Human Resources if appropriate.
Responds to Team Member incidents, accidents, and injuries with remote and onsite support. Completes post-incident/accident/injury reporting and reviews with subordinates.
Collaborates with safety/training to ensure all training goals/objectives are met. Monitors the Samsara safety dashboard daily, addressing all events. Collaborates with the Director of Safety to address/resolve vehicle crashes.
Complies with all applicable government regulations, policies, and standards as well as all Company policies, procedures, and safety rules in all business activities.
Contributes alongside other supervisors, managers and staff to formulate goals and objectives. Provides process/procedure improvement recommendations to the Leadership Team.
Fulfills the role of a Motorcoach Operator as needed.
Apply online at jobs.allaboardamerica.com
About Us
At All Aboard America our family of employees is dedicated to our valued customers, providing a travel experience that will exceed accepted standards through safety, value and trust. We are a diverse company offering contract services, regular route services and charter services serving New Mexico, West Texas, and Arizona. Our philosophy is that a good reputation and a good business is built on good people. We pride ourselves in our industry-leading reputation that we have developed over the years, because of our high expectations and standards of integrity and quality of service. We believe in offering competitively priced services that meet the needs of our customers and offer a fair rate of return to the corporation.
At All Aboard America, we value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Similarly, All Aboard America will not tolerate discrimination or harassment based on any of these characteristics. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to improve on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
Service Manager
Jacksonville, FL jobs
Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions, Southern States Material Handling solves problems. We are looking for a capable Service Manager to join our team!
As a Service Manager with Southern States Material Handling : Successfully create and maintain service operations, which exceed customer and technician needs. This includes timely, high quality service operations at competitive costs to the customer while maintaining sufficient profit margins and professional image for Southern States Material Handling.
Come be a part of our Toyota/Raymond family!
Top of the Line Benefits!!
401(k) with company matching
Dental insurance
Health insurance
Vision Insurance
PTO and Vacation
Paid Holidays
Flexible Spending Account
Life Insurance
Tuition Reimbursement
What you Need/Basic Qualifications:
Prior company experience as a Road Service Technician or previous Service Manager experience
Proficiency with MS Office including Word, Excel, Outlook
Windows XP knowledge preferred
Demonstrate above average time management, organizational, and follow-up skills
Ability to multi-task and manage multiple assignments and tasks and set priorities, as well as adapt to changing conditions and work assignments
Excellent verbal and written communication skills
Positive people management skills
Customer-focused with exceptional customer service skills
Education and Certification Needed:
High School diploma or GED
Technical school coursework in electrical, mechanical, or automotive field is preferred
2-5 years management or leadership experience preferably in a service environment strongly preferred
What you'll Do:
Support Technicians, service department associates, and branch management.
Provide training in all company functions: policies, procedures, timekeeping, and safety; ensure that these items are being adhered to.
Work to eliminate waste and lost time through training and coaching
Maintain SSMH's high company standards and ensure that all Technicians are taking care of and protecting the customers' interests, and living up to our company standards
Give assistance to all team members via phone and in person, as needed.
Manage the work in progress reporting - delegate responsibilities as necessary
Effectively manage service coordinator and dispatch team to include assigning tasks, setting team goals, and time/attendance recording.
Monitor and encourage superior customer communications skills for all service department personnel.
Possession of strong communication skills; ability to communicate successfully with a wide variety of individual personality types
Conferring with customers as required for problem/solution resolution and proper supervision of equipment repair and maintenance.
Take initiative in developing new methods and procedures for the service department as required
Assist in technician performance reviews, and complete service team reviews
Ensure all technician timecards are complete and accurate
Monitor return to branch work orders and completed work orders for billing daily
Conduct van inspections after each Technician meeting
Participate in and bring value to all monthly team meetings
Provide the Branch Operations Manager with technical expertise, as needed
Monday through Friday daytime hours
SSMH is an equal opportunity employer. SSMH does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential.
Service Manager
Rochester, NY jobs
Rochester, NY
JK Executive Strategies is excited to partner with New York State's largest owner and operator of manufactured housing communities, commercial properties, and self-storage units in the search for a highly skilled Service Manager to support its expanding operations. With a portfolio that includes over 100 communities, extensive commercial and retail space, and thousands of storage units, our client is dedicated to providing safe, well-maintained, and resident-ready environments across all properties.
This is an excellent opportunity for a hands-on leader who thrives in a fast-paced setting and excels at developing teams, optimizing workflows, and ensuring top-tier service delivery. The Service Manager will play a pivotal role in overseeing maintenance operations across multiple communities, driving quality, safety, and efficiency while contributing to an exceptional resident experience.
Responsibilities
Supervise and coordinate the service team to deliver high-quality service and efficient operations.
Train and guide staff to ensure tasks are completed accurately, safely, and on schedule.
Monitor daily operations, track team performance, and provide coaching and feedback to maintain efficiency and service quality.
Oversee preventive maintenance programs, repairs, and service requests across communities.
Ensure all properties meet safety standards and comply with regulations.
Respond promptly and professionally to escalated maintenance or service issues.
Support property upgrades and capital improvement projects as directed by leadership.
Collaborate with on-site staff to maintain consistent service delivery and uphold community standards.
Assist with resident-focused initiatives to improve satisfaction and retention.
Maintain accurate records of service requests, work orders, and completed projects.
Ensure that people development results in individuals and teams who can operate independently, consistently earning trust through excellence and reliability
Develop, mentor, and inspire high-performing teams by fostering a culture of collaboration, accountability, and continuous growth, enabling individuals to reach their full potential while driving exceptional organizational results.
Requirements
High school diploma or equivalent required, Bachelor's degree in Facilities Management, Construction, Property Management, or related field preferred.
3+ years of experience supervising maintenance or service teams in residential or commercial properties.
Knowledge of building systems, preventive maintenance, and safety regulations.
Strong leadership, communication, and organizational skills.
Ability to handle escalated resident concerns professionally and resolve operational challenges efficiently.
Proficiency in work order software and basic computer applications.
Salary Range
$90-100k
JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.
General Manager Operations
Barling, AR jobs
Founded in 1954, Romark has established itself as a premier logistics provider with a strategic focus on innovation and technology, including robotics and automation, management of finished goods and plant support. The company leverages its leading-edge technology to provide best-in-class service to clients, including some of the world's leading consumer packaged goods, pharmaceutical, and retail companies.
As a family-owned company with integrity, we understand the importance of long-term relationships with our employees and their families, customers, and vendors based on respect, flexibility, hard work, and doing the right thing every day. We are currently seeing a General Manager of Operations. Key responsibilities include:
Operational Leadership
Develop and maintain operational metrics that drive performance at the facility, shift, and individual associate levels in the areas of safety, quality, inventory accuracy, productivity, and damage reduction.
Proactively identify opportunities to improve operations and standardize business processes to increase performance, reduce costs, and enhance customer service.
Evaluate existing warehousing procedures and design improved methods to increase efficiency on the floor and docks, ensuring optimal use of space, labor, and equipment.
Resource & Labor Management
Perform daily balancing of labor availability against volume requirements to ensure workload alignment across the facility.
Increase warehouse productivity by effectively planning, organizing, and directing personnel resources.
Create and maintain a well-trained, cross-functional staff capable of internal promotion through mentoring and development.
Team Management & Employee Development
Foster a positive, collaborative, and accountable workplace culture that supports teamwork, open communication, and continuous improvement across all levels of the operation.
Partner with Human Resources to develop, implement, and measure the effectiveness of programs related to performance management, coaching, employee development, and workforce engagement.
Ensure company policies-including budgeting, progressive discipline, recognition, and retention-are communicated, understood, and consistently enforced.
Reporting & Administrative Responsibilities
Ensure accurate and timely preparation of operational reports, records, and documentation.
Manage warehouse-related budget and expense items and assist with annual budget planning.
Participate in administrative staff meetings as well as relevant seminars, trainings, and leadership events.
Safety & Compliance
Maintain a safe, clean, and organized work environment in accordance with company and regulatory standards.
Perform all duties in compliance with safety policies and promote a culture of safety throughout the facility.
Additional Responsibilities
Lead or support special projects as required.
Perform any additional duties assigned in alignment with organizational needs.
The skills and qualifications needed of a General Manager are outlined below:
Bachelor's degree in business, logistics, supply chain management or a related field preferred; or an equivalent combination of education and work experience.
Three to five years of leadership / management experience in a materials & logistics environment.
Proven ability in project management, applying supply chain technologies to solve business problems.
APICS Certification and knowledge of Lean/Six Sigma practices a plus.
Must have exceptional communication skills and exhibit a hands-on management approach that encourages change and creative problem-solving.
Must have a working knowledge of a variety of computer software applications in WMS, RF Applications, word processing, spreadsheets, database, and presentation software. (MS Office, Visio)
We offer an excellent benefit and compensation package.
Medical, prescription, vision, and dental.
Paid time off and holidays.
Paid Life Insurance, STD, and LTD.
401(k) and Profit-Sharing Plan.
Starting base pay at $125,000.
Retail Senior Store Manager
Minnetonka, MN jobs
The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office's largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence and leading, developing and coaching your direct reports. Your leadership and passion for results allows the store team to provide solutions to our customers and reach the store financial goals.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Understand and model FedEx Office values to customers and team members
Regularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your people
Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
Regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers
Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
Take ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation
Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets
Regularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits
Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing store leaders and other team members
Share ideas and use Quality Improvement tools in order to improve the business
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
Bachelor's Degree preferred
Minimum High School or GED
4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience
Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
Ability to stand and/or to move about the store to manage the daily operations
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
Bachelor's Degree preferred
Minimum High School or GED
4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience
Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
ESSENTIAL FUNCTIONS:
Ability to stand and/or to move about the store to manage the daily operations
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: $57,331.40 - $74,530.80 annually
Additional Details:
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
Know Your Rights
Pay Transparency
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email ...@fedex.com.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
For more information, click here.
Manager, Financial Planning & Analysis
Coppell, TX jobs
The Manager, Corporate Financial Planning and Analysis (FP&A) will be the end-to-end owner of the Corporate P&L budgeting, forecasting, and performance management processes. This roleis responsible for building the annual budget, leading monthly closes for Corporate functions, driving variance analysis, and providing actionable insights to senior leadership. The role partners closely with Accounting, Treasury, HR, IT, and all corporate department leaders, ensuring spend discipline, transparency, and alignment to strategic priorities.
Success in This Role Looks Like:
Corporate P&L budgets delivered with accuracy, discipline, and clear accountability.
Monthly performance reviews that drive proactive decisions and cost-management actions.
Spend visibility, modeling, and reporting elevated across the Corporate organization.
Trusted partnership with functional leaders.
Core Responsibilities & Duties:
Budgeting & Forecasting (Primary Function)
Lead the development, consolidation, and maintenance of the Corporate P&L budget across all departments (Finance, HR, IT, Legal, Compliance, Executive, Facilities, etc.).
Build and maintain driver-based models to allocate Corporate SG&A based on headcount, revenue, shared services costs, and other drivers
Partner with cost-center owners to validate assumptions, challenge spending, and ensure alignment with corporate strategy and financial targets.
Executive & Board Support (Support Function)
Own the full budget calendar, deliverables, cadence, and communications for Corporate functions.
Prepare Corporate P&L materials for the Board, CFO, CEO, and FP&A leadership.
Monthly Close & Performance Management
Own monthly performance reviews with each Corporate function, summarizing variances and root-cause drivers.
Provide monthly reporting packages, commentary, and insights for senior management and Board materials.
Cross-Functional Collaboration & Business Partnership
Partner with Accounting during close and with HR on compensation, bonus, and headcount planning.
Coordinate with IT on software spend forecasting, contract renewals, and long-term tech investments.
Support strategic projects including SG&A reduction programs, operating model redesign, and other transformation efforts.
All other duties as assigned to meet evolving business needs
Qualifications:
Education: Bachelor's degree in Finance, Accounting, Economics, or related field required; MBA and/or CPA a plus.
Experience: 4-7+ years of progressive FP&A experience, ideally with Corporate FP&A or SG&A ownership.
Strong knowledge of P&L structure, corporate cost centers, and budgeting best practices.
Expert financial modeling skills within Microsoft Excel, Workday Adaptive Planning/Adaptive Insights, and Anaplan.
Excellent communication skills, with the ability to distill complex financial data into clear, actionable insights for senior leadership.
Proven ability to manage multiple priorities, meet tight deadlines, and drive process efficiency.
Demonstrated discretion and confidentiality in handling and protecting sensitive information
Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events
Forward Air is an Equal Opportunity Employer.
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication
Sales Manager
Newark, NJ jobs
Forward Air is seeking a Sales Manager to join our Wholesale Team. In this role, you will be responsible for driving revenue growth across all ground product lines, acquiring new customers, and managing the assigned territory. You will develop and implement strategic plans, engage with customers to ensure they understand and utilize our services, and maintain strong relationships through regular face-to-face meetings.
Join the Sales team at Forward Air, an industry-leading expedited LTL transportation company that is revolutionizing the logistics industry at the perfect time. Our innovative technology, extensive network, and unmatched service capabilities allow us to provide tailored solutions for businesses of all sizes, from local retailers to Fortune 500 companies. We are looking for dynamic sales professionals to join our team and help us continue to grow and expand across the country. With competitive compensation, excellent benefits, and opportunities for career growth, Forward Air is the perfect place to advance your sales career and make a lasting impact in the transportation industry. Join us today and be a part of the future of logistics!
Responsibilities:
Drive revenue growth across all ground product lines of business (LOB).
Responsible for identifying and developing new customer relationships through various lead generation practices
Take ownership of the assigned territory and be accountable for station growth.
Develop and implement General Rate Increase (GRI) and Customer Specific Pricing (CSP) strategies.
Conduct 20+ weekly face-to-face meetings with customers and prospects to build and maintain strong relationships.
Educate and engage customers on our ground product services to ensure they understand and utilize our offerings effectively.
Create and own the strategic roadmap for ground product services.
Conduct strategic business reviews to assess performance and identify opportunities for improvement.
Act as the liaison for contract needs, ensuring all agreements are aligned with company policies and customer requirements.
Coordinate and ensure accountability for the onboarding of new customers.
Manage forecasting and pacing to meet revenue and growth targets.
Ensure alignment with quality standards and customer expectations.
Other duties as assigned
Qualifications:
Bachelor's degree in Business, Marketing, or a related field.
Proven experience in sales management, preferably in the logistics or transportation industry.
Proven ability to identify and cultivate new customer relationships through diverse lead generation strategies.
Strong understanding of ground transportation services and market dynamics.
Excellent communication, negotiation, and interpersonal skills.
Ability to develop and execute strategic plans.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
Willingness to travel as required.
#LI-Onsite #LI-LA1
Forward Air is an Equal Opportunity Employer
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication
Sales Manager
New York, NY jobs
Forward Air is seeking a Sales Manager to join our Wholesale Team. In this role, you will be responsible for driving revenue growth across all ground product lines, acquiring new customers, and managing the assigned territory. You will develop and implement strategic plans, engage with customers to ensure they understand and utilize our services, and maintain strong relationships through regular face-to-face meetings.
Join the Sales team at Forward Air, an industry-leading expedited LTL transportation company that is revolutionizing the logistics industry at the perfect time. Our innovative technology, extensive network, and unmatched service capabilities allow us to provide tailored solutions for businesses of all sizes, from local retailers to Fortune 500 companies. We are looking for dynamic sales professionals to join our team and help us continue to grow and expand across the country. With competitive compensation, excellent benefits, and opportunities for career growth, Forward Air is the perfect place to advance your sales career and make a lasting impact in the transportation industry. Join us today and be a part of the future of logistics!
Responsibilities:
Drive revenue growth across all ground product lines of business (LOB).
Responsible for identifying and developing new customer relationships through various lead generation practices
Take ownership of the assigned territory and be accountable for station growth.
Develop and implement General Rate Increase (GRI) and Customer Specific Pricing (CSP) strategies.
Conduct 20+ weekly face-to-face meetings with customers and prospects to build and maintain strong relationships.
Educate and engage customers on our ground product services to ensure they understand and utilize our offerings effectively.
Create and own the strategic roadmap for ground product services.
Conduct strategic business reviews to assess performance and identify opportunities for improvement.
Act as the liaison for contract needs, ensuring all agreements are aligned with company policies and customer requirements.
Coordinate and ensure accountability for the onboarding of new customers.
Manage forecasting and pacing to meet revenue and growth targets.
Ensure alignment with quality standards and customer expectations.
Qualifications:
Bachelor's degree in Business, Marketing, or a related field.
Proven experience in sales management, preferably in the logistics or transportation industry.
Proven ability to identify and cultivate new customer relationships through diverse lead generation strategies.
Strong understanding of ground transportation services and market dynamics.
Excellent communication, negotiation, and interpersonal skills.
Ability to develop and execute strategic plans.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
Willingness to travel as required.
Forward Air is an Equal Opportunity Employer
#LI-Onsite #LI-LA1
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication
Asst Manager, Transportation
Fort Worth, TX jobs
Take your career further! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide.
Job Summary: This is a leadership position that involves supporting the transportation manager in overseeing daily operations. This role has the privilege of serving 124 commercial drivers, 7 Transportation Supervisors, and administrative support in a fast paced 24 hour environment. This role is involved with planning and coordinating logistics, managing our fleet, and safety by ensuring compliance with regulations, and problem-solving for the transportation department. This role supports distribution center function with the highest level of logistics support.
Benefits you can count on:
Pay rate: $75,000 to $95,000 per year.
This role is also eligible to participate in the annual incentive plan with a target incentive of 12.5% of your base annual salary.
Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
RTO begins day one.
401(k) Profit Sharing Plan after 90 days.
Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!
What you'll do as an Assistant Transportation Manager:
3rd Shift - Sunday through Thursday 11pm start time
Operations management: Manage and monitor daily transportation operations, including delivery and pick-up schedules, to ensure efficiency and timely completion of tasks.
Fleet and resource management: Supervise fleet maintenance, manage vehicle records, and ensure vehicles are in safe, working condition. Audit for DVIR completion.
Compliance and safety: Ensure all operations comply with transportation laws, regulations, and safety procedures. This includes monitoring driver hours and investigating near misses or accidents. This also included drive camera review, safety audits in the field and mentoring Transportation Supervisors.
Efficiency monitoring: Analyze data to identify inefficiencies, and work to optimize routes and resource allocation for cost reduction.
Staff supervision and development: Supervise and motivate transportation staff, including drivers, training, and performance evaluation. Mentor Transportation Supervisors to improve performance and work culture. Must have excellent interpersonal, experience in coaching, and demonstrate conflict resolution skills.
Administrative support: Provide administrative support, such as preparing reports, managing driver documentation, and handling procurement and inventory for vehicle parts.
Communication and problem-solving: Partnering with other departments, customers, and vendors to resolve issues and ensure timely service.
Work independently and in a team environment.
Maintain a flexible work schedule to meet the changing needs of the Transportation Department.
Other duties as assigned.
Qualifications you'll bring as an Assistant Transportation Manager:
Bachelor's degree in Business or a related field is preferred.
Have 3 years of experience in all facets of outbound transportation, preferably a distribution center.
Be skilled on Excel, Microsoft Word, and Access programs; PEOPLE NET or similar programs (preferred).
Have experience in managing drivers to include hiring, training, motivating teammates, and resolving teammate relations issues.
Be able to write reports, business correspondence, procedure manuals, and inter-company memos/outside
correspondence.
Have minimum of 2 years of accounting, planning, analytical and/or reporting experience, in positions with increasing responsibility is preferred.
Be able to effectively present information and respond to questions from groups of managers, customers, vendors, and teammates.
Be able to define problems, collect data, establish facts and draw valid conclusions.
Have knowledge of distribution systems to include order routing, backhaul and transfer procedures.
This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.
Fit the following? We want you here!
Teamwork oriented
Organized
Problem solver
Detailed
Our roadmap. Our story.
We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of teammates for 130+ years has allowed us to stay agile for our clients across the Restaurant, Retail, and E-Commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing teammate training, and emphasizing our people-centered culture.
Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
For our complete EEO and Pay Transparency statement, please visit