Technical Director jobs at The Home Depot - 172 jobs

Want to join a fast-moving company, work among convivial teams, and take part in shaping the future of the Wine & Spirits industry with cutting-edge technology? Join Pernod Ricard's Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global Tech team operates in an agile manner within a dynamic product organization. This is your chance to thrive in a collaborative environment, grow through upskilling and continuous development, and play a direct role in shaping the path for our industry. Ready to make a Tech impact? Pernod Ricard is looking for a Tech Transformation Director to lead, coordinate and continuously improve our global Tech transformation strategy, securing the adoption of agile ways of working and positioning Tech as a strategic business partner. From our HQ in central Paris, connect with our experts located across the world, and start an exciting journey with international opportunities. Your key missions: You will: * Coordinate and harmonize transformation activities across all Tech Office initiatives, ensuring strategic alignment, synergies, and delivery of measurable business value. * Define and execute the global transformation roadmap for Pernod Ricard Tech, including agile adoption, governance, culture, upskilling, and new ways of working. * Drive the adoption of product-centric operating models, agile methodologies, and modern engineering practices across the global Tech organization. * Manage the Tech transformation team, coach transformation officers, and establish transformation governance, metrics, and stakeholder engagement frameworks. * Act as a catalyst for cultural transformation, helping elevate the Tech function's ability to deliver value and innovation. If you recognize yourself in the description below, don't wait to apply! * You have at least 10 years of leadership experience in Tech transformation, strategy consulting, or similar roles in complex matrix environments. * You have deep expertise in transformation frameworks, agile/lean methodologies, and change management best practices. * You're experienced in operating model design, organizational change, and capability development. * You are a strategic thinker with the ability to align long-term technology vision to business priorities. * You're comfortable engaging with C-level stakeholders, leading diverse teams, and coordinating initiatives across multiple geographies. * You bring strong communication skills, credibility, and influence to drive change at scale. * Certifications in Lean, Agile, or Change Management are a plus. Wait, there's more… We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events… Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies. Job Posting End Date: Target Hire Date: 2026-01-01 Target End Date:

As businesses increasingly rely on data + AI for competitive advantage, reliability has become a non-negotiable. Named a CBInsights AI100 company and described by Forbes as the "New Relic for data", Monte Carlo supports some of the world's most prestigious companies, including Fox, Roche, Honeywell, and CreditKarma to deliver trustworthy data + AI at scale. Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI. About the Role We're hiring a Technical Account Manager (TAM) to own the technical relationship for our largest enterprise customers and drive impact across customer adoption, reliability, and long-term success. You'll work closely with customer data teams and internal Product, Engineering, and Sales partners to ensure Monte Carlo is successfully embedded across modern data stacks and delivers measurable business value at scale. What You'll Do Own technical relationships for enterprise customers, guiding onboarding, integration, and long-term adoption Partner with customer and internal teams to troubleshoot complex data observability challenges and deliver best practices Act as a trusted advisor and voice of the customer, informing strategy, roadmap, and customer outcomes You're a Fit If You Have 5+ years of experience in a customer-facing technical role such as TAM, Solutions Architect, or Technical CSM Strong understanding of modern data technologies, including SQL, cloud data warehouses, and orchestration tools Excellent communication skills with the ability to explain technical concepts to both engineers and executives Strong project management skills and a proactive, customer-first mindset Nice to Have Experience with data & AI observability, monitoring, or analytics SaaS platforms Why You'll Love Monte Carlo Work at the forefront of the data & AI observability movement, helping top data teams prevent downtime and build trust in their data. Collaborate with a world-class, globally distributed team that values impact, ownership, curiosity, and empathy. Partner with some of the most data-forward organizations building the next generation of data products and insights. Competitive compensation, meaningful equity, and comprehensive benefits. Flexible remote work, generous PTO, and a culture built on autonomy and trust. #LI-REMOTE #BI-REMOTE Come As You Are Equality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be recognized for our world-class employee experience: Monte Carlo Named to American's Most Loved Workplace List 2024 Monte Carlo Named an Inc. Best Workplace for 2024 Monte Carlo Named A Top 20 ORG For Venture Capital Funded Companies, Spring 2024 Monte Carlo Named A Top 5 ORG in San Francisco, Spring 2024 Monte Carlo Named the 2025 Databricks Governance Partner of the Year Monte Carlo #1 Data Observability Platform G2 for 8th Consecutive Quarters 2025 Beware of Imposter Recruiters and Job Scams All official communication from our recruiting team will come from an @montecarlodata.com email address. We will never ask candidates to provide sensitive personal information (such as bank details, social security numbers, or payment) at any stage of the recruitment process. We will never request payment for equipment, training, or application processing. Our open positions are always listed on our official careers page : *************************************** . If you are contacted by someone claiming to represent Monte Carlo but you're unsure of their legitimacy, please reach out to us directly at ***************************** before sharing any personal information.

Welcome to Verdantas, where innovation meets sustainability, and your career finds purpose! At Verdantas, we're redefining environmental consulting and sustainable engineering through our use of cutting-edge modeling and digital technology and our genuine commitment to people. Our work spans high-growth sectors like water resources, resilient land use, energy transformation, and civil infrastructure. Our commitment to excellence, across more than 90 offices, is championed by a team of over 2,000 experts, scientists, engineers, geologists, and technical specialists, embedded in a people-focused culture, prioritizing the well-being of our employees, clients, and the communities we serve. We partner with clients to deliver smart, data-driven solutions to complex environmental and infrastructure challenges. We don't just solve problems; we help shape a more sustainable future. Join a people-first culture that values your well-being, empowers your growth, and amplifies your impact. At Verdantas, your career goes beyond the expected, and your work helps build a better world. Ready to shape the future of resilient communities? Key Responsibilities Strategic Planning & Governance Lead the development and execution of long-range technology strategies aligned with enterprise objectives. Coordinate annual and quarterly planning cycles, ensuring prioritization of initiatives based on business impact. Establish governance frameworks and operating rhythms, including annual planning, mid-year reviews, and strategic meetings. Performance Management Drive the performance management agenda across the CDIO organization, defining and tracking KPIs, OKRs, and success metrics. Develop dashboards and reporting tools to provide visibility into portfolio health and organizational performance. Ensure alignment between strategic priorities and operational execution through collaboration with IT Operations, Digital Product, Platform Engineering, Enterprise Business Transformation Office, and Enterprise Security teams. Executive Communication & Business Reviews Architect and facilitate Quarterly Business Reviews (QBRs) to promote accountability and transparency. Build and deliver high-impact executive presentations and strategic narratives for leadership forums, social communities, board updates, and CDIO communications. Translate complex strategies into clear, compelling messages for diverse audiences. Portfolio, Resource Optimization & M&A Leadership Oversee portfolio management processes to optimize resource allocation and sequencing of strategic initiatives. Collaborate with Corporate Development, Finance, HR, and Legal teams to ensure M&A initiatives are properly resourced and their impact is measured, while leading the technology aspects of these initiatives through strategic assessment, due diligence, integration planning, and execution. Identify technology synergies, mitigate risks, and ensure seamless integration of acquired entities. Develop frameworks for post-merger technology alignment, process optimization, change management, and cultural integration. Project Management as a Service (PMaaS) Build and operationalize Project Management as a Service to provide scalable, on-demand project management capabilities across the enterprise. Define service delivery models, governance standards, and performance metrics for PMaaS. Partner with business units to enable consistent project execution, resource flexibility, and improved time-to-value for strategic initiatives. Product Management Mindset Champion the transition from project-based delivery to a product-and-platform operating model across technology and business teams. Define frameworks, processes, and KPIs for product lifecycle management, ensuring alignment with business outcomes. Establish roles and responsibilities for Product Managers within IT pillars and provide guidance on product vision, roadmaps, and value realization. Foster a culture of customer-centricity, continuous improvement, and iterative delivery to maximize ROI and user experience. Enable training and workshops to embed product thinking across leadership and delivery teams. Innovation & Market Insights Monitor industry trends, competitive benchmarks, and emerging technologies to inform strategic direction. Identify opportunities for innovation and digital transformation that drive measurable business outcomes. Leadership & Talent Development Lead a high-performing team of project managers and program managers, fostering a culture of excellence, collaboration, and inclusion. Provide mentorship, professional development, and succession planning to build and retain top talent. Promote diversity and inclusion across all aspects of team leadership. Impact & Outcomes Deliver enterprise-wide transformation initiatives with measurable results. Embed a product management mindset to drive customer-centric innovation and continuous improvement. Align technology investments with business priorities and OKRs to maximize ROI. Accelerate time-to-value through PMaaS and optimized resource allocation. Enhance governance and transparency with robust frameworks and performance dashboards. Scale talent and capability while fostering an inclusive, high-performance culture. Drive successful M&A integration with seamless technology alignment and cultural adoption. Promote innovation and responsiveness to market trends for competitive advantage. Sample OKRs for This Role Objective 1: Establish Strategic Planning & Governance Excellence KR1: Implement enterprise-wide governance framework by end of Q2. KR2: Achieve 100% completion of annual and quarterly planning cycles on schedule. KR3: Maintain >90% alignment between technology initiatives and business priorities. Objective 2: Operationalize Project Management as a Service (PMaaS) KR1: Launch PMaaS framework and service catalog by Q3. KR2: Onboard at least 5 major business units to PMaaS within 6 months. KR3: Reduce average project initiation time by 20% through standardized processes. Objective 3: Embed Product Management Mindset Across IT KR1: Define and publish product management playbook by Q2. KR2: Appoint Product Managers for 100% of IT pillars by end of year. KR3: Conduct at least 3 enterprise-wide product mindset workshops with >80% leadership participation. Objective 4: Drive Performance Management & Transparency KR1: Deploy dashboards for portfolio health and OKR tracking by Q2. KR2: Achieve >95% visibility into initiative status across CDIO organization. KR3: Conduct Quarterly Business Reviews with >90% stakeholder satisfaction. Objective 5: Accelerate M&A Integration KR1: Complete technology integration plans for all acquisitions within 90 days post-close. KR2: Identify and realize at least 3 technology synergies per acquisition. KR3: Achieve >90% adherence to post-merger technology alignment roadmap. Qualifications 12+ years of experience in technology strategy, performance management, program & product management, and enterprise-level governance roles. Proven experience in building PMaaS frameworks and driving product management adoption. Demonstrated success in project leadership, digital initiative development, and delivering business outcomes. Exceptional communication and storytelling skills for C-level audiences. Experience leading cross-functional teams and influencing without authority. Strong understanding of OKRs, KPIs, and performance management frameworks. Deep knowledge of technology trends, digital transformation, and innovation strategies. Experience mentoring senior leaders and fostering inclusive, high-performance cultures. Proficient in tools such as ServiceNow, Jira, Confluence, Power BI, and Microsoft 365. Bachelor's degree in computer science, business, or related field; PMP certification preferred. Product Management certification is strongly preferred. Salary Range: $163,700-$210,500 Benefits: Flexible Work Environment Paid Parental Leave Medical Dental Vision Life and AD&D Insurance Short-Term and Long-Term Disability 401(k) with Company Match Paid Time Off + Holidays Verdantas strives to develop new ways to increase diversity awareness within our organization. We recruit and reward our employees based on capability and performance - regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. For us, it is imperative to build balanced teams from all walks of life and we believe that a diverse workforce is a stronger workforce. Verdantas is an EOE race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet

Job DescriptionSalary: The Technical Director for Union Church is a pivotal full-time role aimed at individuals passionate about leveraging technology to further the churchs mission. This position focuses on overseeing and enhancing all technical aspectsparticularly video systems, audio systems, live streaming, and broadcast audiosupporting worship, teaching, and community engagement. The director ensures seamless technical operations to facilitate an immersive worship experience both on-site and online. General Responsibilities: Live Streaming & Broadcast Audio: Oversee the churchs live streaming operations, ensuring high-quality audio and video broadcast. Manage the setup and operation of streaming software and hardware, including Resi for reliable video streaming and broadcast audio mixing consoles for clear, balanced sound. Video & Audio System Management: Expert management of video and audio systems, including operating and troubleshooting software like ProPresenter for presentations and Resolume for video mixing and effects. Ensure all systems are optimized for live worship services and events. Technical Project Leadership: Lead technical projects, aligning them with the churchs goals. This includes upgrading live streaming capabilities, implementing new audio-visual technologies, and enhancing online worship experiences. IT and AVL Operations: Maintain day-to-day IT operations, AVL equipment, and support church departments with their technical needs. This involves hands-on work and strategic planning to keep all systems running smoothly. Training & Team Management: Develop and lead a skilled team of technical staff and volunteers. Provide training on the latest technologies and software, including live streaming tools, to ensure a high standard of technical service. Equipment Management & Procurement: Manage the inventory, maintenance, and procurement of all technical equipment. Make recommendations for purchases and upgrades, focusing on enhancing live streaming, broadcast audio, and overall worship experience. Additional Responsibilities: Craft and execute intricate lighting schemes using MA2 and MA3 consoles for diverse worship experiences. Ensure each service is visually captivating and aligns with the church's thematic elements. Curate and manage compelling visuals for worship services using Resolume, ensuring seamless integration with lighting schemes. Utilize Time Code and Midi Trigger tools to synchronize audio-visual elements effectively. Oversee the regular upkeep, troubleshooting, and efficient functionality of all lighting and visual equipment. Ensure technical gear adheres to the highest operational standards. Engage in strategic collaboration with the production team to enhance worship experiences. Contribute to planning and operational meetings, offering expert insights into lighting, visual aspects, and beyond Able to lift 50 lbs Job Must-Have Experience in lighting design Experience training volunteers and creating volunteer friendly systems A team player with excellent communication skills Experience programming and teaching Grand MA and AVO lighting consoles. Passion to grow the local church Software Proficiency: Advanced knowledge and hands-on experience with live streaming platforms (e.g., Resi), presentation software (e.g., ProPresenter), and video mixing software (e.g., Resolume) Technical Expertise: Strong background in live streaming technology, broadcast audio, and digital AVL systems. This includes setup, operation, and troubleshooting of complex systems Educational Background: Bachelors degree in Information Systems, Computer Science, Media Production, or related field Experience: Minimum of 5 years of relevant work experience in a church setting or similar environment, with specific experience in live streaming and broadcast audio Leadership and Communication: Strong leadership skills with the ability to train, manage, and inspire a team. Excellent communication skills to explain technical concepts clearly to non-technical team members and volunteers. Job Nice-To-Have Familiarity with Union Church Experience with Planning Center Creative Team Experience Competencies Innovative Thinking: Ability to stay ahead of technology trends and apply innovative solutions to enhance the churchs worship experience. Problem-Solving Skills: Excellent analytical skills for solving complex technical problems under pressure, particularly during live events Team Collaboration: Demonstrated ability to work effectively in a team environment, fostering collaboration among staff and volunteers Passion for Ministry: A heart for serving the church and its community through technology, with a commitment to supporting spiritual growth and engagement.

The Technical Director for Union Church is a pivotal full-time role aimed at individuals passionate about leveraging technology to further the church's mission. This position focuses on overseeing and enhancing all technical aspects-particularly video systems, audio systems, live streaming, and broadcast audio-supporting worship, teaching, and community engagement. The director ensures seamless technical operations to facilitate an immersive worship experience both on-site and online. General Responsibilities: • Live Streaming & Broadcast Audio: Oversee the church's live streaming operations, ensuring high-quality audio and video broadcast. Manage the setup and operation of streaming software and hardware, including Resi for reliable video streaming and broadcast audio mixing consoles for clear, balanced sound. • Video & Audio System Management: Expert management of video and audio systems, including operating and troubleshooting software like ProPresenter for presentations and Resolume for video mixing and effects. Ensure all systems are optimized for live worship services and events. • Technical Project Leadership: Lead technical projects, aligning them with the church's goals. This includes upgrading live streaming capabilities, implementing new audio-visual technologies, and enhancing online worship experiences. • IT and AVL Operations: Maintain day-to-day IT operations, AVL equipment, and support church departments with their technical needs. This involves hands-on work and strategic planning to keep all systems running smoothly. • Training & Team Management: Develop and lead a skilled team of technical staff and volunteers. Provide training on the latest technologies and software, including live streaming tools, to ensure a high standard of technical service. • Equipment Management & Procurement: Manage the inventory, maintenance, and procurement of all technical equipment. Make recommendations for purchases and upgrades, focusing on enhancing live streaming, broadcast audio, and overall worship experience. Additional Responsibilities: Craft and execute intricate lighting schemes using MA2 and MA3 consoles for diverse worship experiences. Ensure each service is visually captivating and aligns with the church's thematic elements. Curate and manage compelling visuals for worship services using Resolume, ensuring seamless integration with lighting schemes. Utilize Time Code and Midi Trigger tools to synchronize audio-visual elements effectively. Oversee the regular upkeep, troubleshooting, and efficient functionality of all lighting and visual equipment. Ensure technical gear adheres to the highest operational standards. Engage in strategic collaboration with the production team to enhance worship experiences. Contribute to planning and operational meetings, offering expert insights into lighting, visual aspects, and beyond Able to lift 50 lbs Job Must-Have Experience in lighting design Experience training volunteers and creating volunteer friendly systems A team player with excellent communication skills Experience programming and teaching Grand MA and AVO lighting consoles. Passion to grow the local church Software Proficiency: Advanced knowledge and hands-on experience with live streaming platforms (e.g., Resi), presentation software (e.g., ProPresenter), and video mixing software (e.g., Resolume) Technical Expertise: Strong background in live streaming technology, broadcast audio, and digital AVL systems. This includes setup, operation, and troubleshooting of complex systems Educational Background: Bachelor's degree in Information Systems, Computer Science, Media Production, or related field Experience: Minimum of 5 years of relevant work experience in a church setting or similar environment, with specific experience in live streaming and broadcast audio Leadership and Communication: Strong leadership skills with the ability to train, manage, and inspire a team. Excellent communication skills to explain technical concepts clearly to non-technical team members and volunteers. Job Nice-To-Have Familiarity with Union Church Experience with Planning Center Creative Team Experience Competencies Innovative Thinking: Ability to stay ahead of technology trends and apply innovative solutions to enhance the church's worship experience. Problem-Solving Skills: Excellent analytical skills for solving complex technical problems under pressure, particularly during live events Team Collaboration: Demonstrated ability to work effectively in a team environment, fostering collaboration among staff and volunteers Passion for Ministry: A heart for serving the church and its community through technology, with a commitment to supporting spiritual growth and engagement.

Technical Director - Comminution and Processing Minerals Purpose of Role: The Technical Director of Comminution and Processing plays a critical role in advancing HPGR, grinding technologies, and mineral processing solutions across North America. This role leads a specialized team of experts, driving technical innovation and ensuring excellence by conducting comprehensive evaluations for comminution applications in greenfield and brownfield projects. This role is crucial for delivering innovative solutions integrating Weir's comminution portfolio. As a recognized authority in the field, the Technical Director will collaborate across R&D, product management, and sales, working closely with regional teams and EPC companies. Their expertise will influence product development and innovation, guiding the next generation of technologies in the sector. This role provides the opportunity to significantly impact industry-leading projects and enhance system performance across various mining and mineral processing applications. Why choose Weir: Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It's a big challenge - but it is exciting. An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives. Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual's contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do. Key Responsibilities: Lead a team of specialized product experts, performing advanced technical evaluations for complex Greenfield and Brownfield opportunities. Serve as a trusted advisor and critical technical resource for capital sales teams, customers, and EPC companies, providing in-depth technical support for highly specialized projects. Actively collaborate with global product management, ensuring the regional team is entirely up to date with the latest technologies and delivering market-driven insights to guide R&D and innovation. Utilize their expertise in mineral processing, grinding solutions, and flowsheet interaction to optimize system performance and provide comprehensive solutions. Support the application engineering team, offering strategic guidance on technical challenges to ensure successful project execution. Influence the technical direction of comminution solutions, helping the company maintain its market leadership and stay ahead of industry trends. Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture. Job Knowledge/Education and Qualifications: Bachelor's degree in Engineering, Mineral Processing, or a related technical field, with deep expertise in HPGR, grinding technologies, and comminution processes. Demonstrated experience in dealing with international engineering firms promoting mineral processing technologies or industrial equipment. Proven experience in leading highly technical teams and providing advanced technical evaluations, with a focus on optimizing system performance and flowsheet integration. Strong collaborative skills, with a history of successful partnerships with global teams, R&D, product management, and commercial teams. Passion for driving innovation, staying at the forefront of technological advancements, and influencing product development based on market feedback and technical expertise. Ability to travel globally up to 20% Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir's technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives. For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page. Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status. #minerals #LI-JB1

The Manager of Technical Support Medical Device plays a critical role in satisfying both department and customer technical needs and develops short & long term technical service strategies to meet those requirements This individual manages and improves the technical service function activities and processes Key success factors include having experience in medical technical service and demonstrating strong leadership to drive team performance and deliver exceptional customer satisfaction This role is based at the Irvine CA office Qualified candidates would be expected work from the office 3 5 days per week Essential Functions and Main Duties Provides leadership support and direction to direct reports in accordance with the service business units strategic imperatives Including but not limited to writing performance evaluations of direct reports and hiring and developing staff Supervises staff to ensure company safety procedures policies and administrative procedures are implemented and followed Identify and advocate for the needs of employees to drive employee engagement and enable exceptional delivery of customer service Select manage develop and hold accountable team members to meet department deliverables and responsibilities Complete company people management requirements Exhibit manager competencies Identify and resolve knowledge gaps between customer needs and employee capabilities Plans organizes and controls resources to meet productivity requirements Collaborate with sales support customer support repair center warehousing and quality assurance to ensure prompt shipment of products Drive Continuous Improvement of work processes to maximize support quality and efficiency Communicate directly with customers to de escalate challenging situations and take ownership of service challenges Promote and embody a collaborative attitude within the immediate team with internal colleagues and customers Responsible for maintaining legible and accurate records including quality and assembly and other procedures to comply with regulatory requirements; Quality Systems Regulations and Standard Operating ProceduresEnsures all quality and standard operating procedures are being followed Maintains health and safety standards for the workplace and individuals Adheres to all company policies procedures and business ethics codes Duties may be modified or assigned at any time based on business need Qualifications Education Certification Experience Required Bachelors degree in biomedical clinical electrical engineering computer science biological sciences or related discipline; relevant education and experience accepted in lieu of degree5 years of related experience in medical technical service2 years of people management experience including driving results through others leading teams or projects and providing training Experience or certification in LeanSix Sigma is desirable Experience or certification in neurology applications such as EEG IOM EPEMG or PSG is desirable Experience or certification in Windows desktop support and IT networking support is desirable Level and compensation depend on location experience education and skills Competencies Required Familiarity with FDA Medical Device Reporting regulations preferred Strong people skills for coaching motivating and providing feedback The ability to work effectively under pressure in a fast paced time sensitive environment with shifting priorities and multiple deadlines Presentation skills Ability to understand implications of work and make recommendations for solutions Ability to define project scope statement of work work breakdown schedule sub tasks and required resources on new Technical Support department projects Must be able to communicate verbally and in writing and to receive and understand verbal and written instructions in EnglishAble to work effectively both independently and in a collaborative team environment Compensation The anticipated range for this position is 78000 120000 Actual placement within the range is dependent on multiple factors including but not limited to skills education experience and location Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule The regular hours for this full time position are 800 am to 500 pm Monday Friday unless otherwise stated by the department manager Holiday weekend and evening work hours may be required Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Companys discretion Physical Generally may require some reaching bending stooping squatting crawling kneeling pushing pulling lifting carrying up to 25 pounds finger dexterity repetitive motions standing walking sitting hearing visual acuity color vision More specific details may be provided as needed or requested Reasonable accommodation may be requested by contacting Human Resources Travel Approximately 5 Access to Customer Sites It is an essential function of this position to perform duties in healthcare facilities and to achieve the necessary vendor credentialing As part of this process it is typically required to provide proof of vaccinations including COVID and related personal medical information and to comply with other criteria as needed to be able to work at customer sites Typical vendor credentialing expenses will be paidreimbursed by the Company Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination harassment and retaliation and welcomes all qualified candidates to apply Employment decisions are based on qualifications experience and business needs without regard to legally protected characteristics This policy applies to all employment actions including recruitment hiring promotion compensation training and other workplace practices Nihon Kohden America complies with all applicable federal state and local laws regarding equal employment opportunity Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServicesnihonkohdencom

The Manager of Technical Support, Medical Device plays a critical role in satisfying both department and customer technical needs and develops short- & long-term technical service strategies to meet those requirements. This individual manages and improves the technical service function, activities and processes. Key success factors include having experience in medical technical service and demonstrating strong leadership to drive team performance and deliver exceptional customer satisfaction. This role is based at the Irvine, CA office. Qualified candidates would be expected work from the office 3-5 days per week. Essential Functions and Main Duties: Provides leadership, support and direction to direct reports in accordance with the service business unit s strategic imperatives. Including but not limited to writing performance evaluations of direct reports and hiring and developing staff. Supervises staff to ensure company safety procedures, policies and administrative procedures are implemented and followed. Identify and advocate for the needs of employees to drive employee engagement and enable exceptional delivery of customer service. Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements. Exhibit manager competencies. Identify and resolve knowledge gaps between customer needs and employee capabilities. Plans, organizes and controls resources to meet productivity requirements. Collaborate with sales support, customer support, repair center, warehousing and quality assurance to ensure prompt shipment of products. Drive Continuous Improvement of work processes to maximize support quality and efficiency. Communicate directly with customers to de-escalate challenging situations and take ownership of service challenges. Promote and embody a collaborative attitude within the immediate team, with internal colleagues, and customers. Responsible for maintaining legible and accurate records including quality and assembly and other procedures to comply with regulatory requirements; Quality Systems Regulations and Standard Operating Procedures. Ensures all quality and standard operating procedures are being followed. Maintains health and safety standards for the workplace and individuals. Adheres to all company policies, procedures, and business ethics codes. Duties may be modified or assigned at any time based on business need. Qualifications Education / Certification / Experience Required: Bachelor s degree in biomedical, clinical, electrical engineering, computer science, biological sciences, or related discipline; relevant education and experience accepted in lieu of degree. 5+ years of related experience in medical technical service. 2+ years of people management experience, including driving results through others, leading teams or projects, and providing training. Experience or certification in Lean/Six Sigma is desirable. Experience or certification in neurology applications such as EEG, IOM, EP/EMG or PSG is desirable. Experience or certification in Windows desktop support and IT networking support is desirable. Level and compensation depend on location, experience, education and skills. Competencies Required: Familiarity with FDA Medical Device Reporting regulations preferred. Strong people skills for coaching, motivating, and providing feedback. The ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. Presentation skills. Ability to understand implications of work and make recommendations for solutions. Ability to define project scope, statement of work, work breakdown schedule, sub-tasks, and required resources on new Technical Support department projects. Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English. Able to work effectively both independently and in a collaborative team environment Compensation The anticipated range for this position is $78,000 - $120,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location. Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday-Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion. Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested. Reasonable accommodation may be requested by contacting Human Resources. Travel: Approximately 5% Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including COVID), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company. Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices. Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at **********************************.

Job Description The Manager of Technical Support, Medical Device plays a critical role in satisfying both department and customer technical needs and develops short- & long-term technical service strategies to meet those requirements. This individual manages and improves the technical service function, activities and processes. Key success factors include having experience in medical technical service and demonstrating strong leadership to drive team performance and deliver exceptional customer satisfaction. This role is based at the Irvine, CA office. Qualified candidates would be expected work from the office 3-5 days per week. Essential Functions and Main Duties: Provides leadership, support and direction to direct reports in accordance with the service business unit's strategic imperatives. Including but not limited to writing performance evaluations of direct reports and hiring and developing staff. Supervises staff to ensure company safety procedures, policies and administrative procedures are implemented and followed. Identify and advocate for the needs of employees to drive employee engagement and enable exceptional delivery of customer service. Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements. Exhibit manager competencies. Identify and resolve knowledge gaps between customer needs and employee capabilities. Plans, organizes and controls resources to meet productivity requirements. Collaborate with sales support, customer support, repair center, warehousing and quality assurance to ensure prompt shipment of products. Drive Continuous Improvement of work processes to maximize support quality and efficiency. Communicate directly with customers to de-escalate challenging situations and take ownership of service challenges. Promote and embody a collaborative attitude within the immediate team, with internal colleagues, and customers. Responsible for maintaining legible and accurate records including quality and assembly and other procedures to comply with regulatory requirements; Quality Systems Regulations and Standard Operating Procedures. Ensures all quality and standard operating procedures are being followed. Maintains health and safety standards for the workplace and individuals. Adheres to all company policies, procedures, and business ethics codes. Duties may be modified or assigned at any time based on business need. Qualifications Education / Certification / Experience Required: Bachelor's degree in biomedical, clinical, electrical engineering, computer science, biological sciences, or related discipline; relevant education and experience accepted in lieu of degree. 5+ years of related experience in medical technical service. 2+ years of people management experience, including driving results through others, leading teams or projects, and providing training. Experience or certification in Lean/Six Sigma is desirable. Experience or certification in neurology applications such as EEG, IOM, EP/EMG or PSG is desirable. Experience or certification in Windows desktop support and IT networking support is desirable. Level and compensation depend on location, experience, education and skills. Competencies Required: Familiarity with FDA Medical Device Reporting regulations preferred. Strong people skills for coaching, motivating, and providing feedback. The ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. Presentation skills. Ability to understand implications of work and make recommendations for solutions. Ability to define project scope, statement of work, work breakdown schedule, sub-tasks, and required resources on new Technical Support department projects. Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English. Able to work effectively both independently and in a collaborative team environment Compensation The anticipated range for this position is $78,000 - $120,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location. Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday-Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion. Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested. Reasonable accommodation may be requested by contacting Human Resources. Travel: Approximately 5% Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including COVID), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company. Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices. Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at **********************************.

As a major player in the gaming and hospitality industries across California, Florida, and now Texas, we're expanding our reach in the Texas market with a mission to redefine the entertainment landscape. Driven by innovation and corporate excellence, our team thrives on curiosity, strategic vision, and a commitment to integrity, quality, and good judgment. Company culture at Champions is of the utmost importance to us. We seek individuals who view the world through a lens of unlimited possibilities, and who value people above everything else. About the Role Champions is seeking an experienced Technical Director to join the production team behind Champions Poker Live, our flagship poker broadcast. We're looking for a broadcast professional with the ability to lead technical execution under pressure, manage large-scale live environments, and deliver flawless productions consistently. You'll ideally have 5+ years of experience running large broadcast shows with deep expertise in Vizrt/NewTek TriCaster or equivalent higher-end production switchers such as Ross Video. You'll serve as the central operator during live broadcasts, ensuring smooth execution, solving problems in real time, and maintaining Champions Poker Live's high production standards. Responsibilities Direct and switch multi-camera live productions using Vizrt/NewTek TriCaster or equivalent broadcast switchers (e.g., Ross). Ensure seamless execution of live shows, adjusting on the fly to handle unexpected challenges. Collaborate with producers, engineers, and crew to align technical execution with creative vision. Maintain and optimize all broadcast systems, including video, audio, graphics, and switching. Conduct pre-show technical checks and ensure redundancy measures are in place. Troubleshoot technical issues quickly in high-pressure, live environments. Work closely with the Senior Producer/Production Manager and technical staff to deliver broadcast excellence. Mentor junior operators and provide guidance on best practices for technical operations. Contribute to process improvements and system upgrades that elevate production quality. Experience & Skills 5+ years of experience as a Technical Director for large-scale live broadcasts. Mastery of Vizrt/NewTek TriCaster, or equivalent experience with high-end broadcast switchers (Ross Video, Grass Valley, etc.). Must be based in Houston or willing to relocate. Ability to travel for live events as needed. Qualities & Preferences Strong problem-solving skills; able to think on the fly and handle high-stress environments. Strong communication and organizational skills for coordinating live productions Poker knowledge preferred Experience with vMix, Dante audio networking, sound mixing, or replay systems. Robotic camera (robo cam) operation experience preferred Familiarity with post-production editing workflows (Adobe Premiere, DaVinci Resolve, etc.) preferred Background in sports, esports, or poker broadcasting preferred Benefits Free medical benefits, with options for upgraded coverage Dental and vision coverage Flexible paid time off Commuter benefits 401(k) retirement plan Perks program with discounts on local gyms, restaurants, concerts, and more. Champions Club is a proud equal opportunity employer and all employees and qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

As businesses increasingly rely on data + AI for competitive advantage, reliability has become a non-negotiable. Named a CBInsights AI100 company and described by Forbes as the "New Relic for data", Monte Carlo supports some of the world's most prestigious companies, including Fox, Roche, Honeywell, and CreditKarma to deliver trustworthy data + AI at scale. Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI. About the Role We're hiring a Technical Account Manager (TAM) to own the technical relationship for our largest enterprise customers and drive impact across customer adoption, reliability, and long-term success. You'll work closely with customer data teams and internal Product, Engineering, and Sales partners to ensure Monte Carlo is successfully embedded across modern data stacks and delivers measurable business value at scale. What You'll Do * Own technical relationships for enterprise customers, guiding onboarding, integration, and long-term adoption * Partner with customer and internal teams to troubleshoot complex data observability challenges and deliver best practices * Act as a trusted advisor and voice of the customer, informing strategy, roadmap, and customer outcomes You're a Fit If You Have * 5+ years of experience in a customer-facing technical role such as TAM, Solutions Architect, or Technical CSM * Strong understanding of modern data technologies, including SQL, cloud data warehouses, and orchestration tools * Excellent communication skills with the ability to explain technical concepts to both engineers and executives * Strong project management skills and a proactive, customer-first mindset Nice to Have * Experience with data & AI observability, monitoring, or analytics SaaS platforms Why You'll Love Monte Carlo * Work at the forefront of the data & AI observability movement, helping top data teams prevent downtime and build trust in their data. * Collaborate with a world-class, globally distributed team that values impact, ownership, curiosity, and empathy. * Partner with some of the most data-forward organizations building the next generation of data products and insights. * Competitive compensation, meaningful equity, and comprehensive benefits. * Flexible remote work, generous PTO, and a culture built on autonomy and trust. #LI-REMOTE #BI-REMOTE Come As You Are Equality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be recognized for our world-class employee experience: Monte Carlo Named to American's Most Loved Workplace List 2024 Monte Carlo Named an Inc. Best Workplace for 2024 Monte Carlo Named A Top 20 ORG For Venture Capital Funded Companies, Spring 2024 Monte Carlo Named A Top 5 ORG in San Francisco, Spring 2024 Monte Carlo Named the 2025 Databricks Governance Partner of the Year Monte Carlo #1 Data Observability Platform G2 for 8th Consecutive Quarters 2025 Beware of Imposter Recruiters and Job Scams * All official communication from our recruiting team will come from an @montecarlodata.com email address. * We will never ask candidates to provide sensitive personal information (such as bank details, social security numbers, or payment) at any stage of the recruitment process. * We will never request payment for equipment, training, or application processing. * Our open positions are always listed on our official careers page: **************************************** If you are contacted by someone claiming to represent Monte Carlo but you're unsure of their legitimacy, please reach out to us directly at ***************************** before sharing any personal information.

WHO ARE WE? We are the VMS Co-Op, a group of fast growing companies in the Vitamins, Minerals and Supplements (VMS) space. The VMS Co-Op includes OLLY, (********************** SmartyPants and future acquisitions to come! This position's home company is OLLY. ABOUT YOU You are an experienced and results-driven leader in manufacturing, recognized for your ability to deliver successful commercial launches and fostering high performance in fast-paced environment. You are adept at navigating complex technical challenges, uniting cross-functional groups and guiding technical initiatives to completion. With a strong bias for action and strategic mindset, you promote a culture of continuous improvement. Reporting to the Chief Product Officer, the Director of Technical Services is responsible for overseeing the technical aspects of gummy production, ensuring that all processes and products meet the highest standards of quality and efficiency. This role involves managing technical teams (internally and externally) and working cross functionally with operations and quality in developing and implementing technical strategies, ensuring compliance with industry regulations. KEY RESPONSIBILITIES + Oversee Production Processes: Manage and supervise the gummy manufacturing process, including scale up; ensuring that all production activities are carried out efficiently and meet quality standards. + Technical Leadership: Provide technical direction and support to the R&D and production teams, including troubleshooting and resolving technical issues as they arise. + Quality Assurance: Develop and implement in-process procedures to ensure that all products meet the required specifications and standards. + Research and Development: Lead R&D efforts to improve gummy products and manufacturing processes, including optimization of critical processing parameters, scale up, verification/validation and technical transfers. Lead R&D design at pilot scale for innovation, change management and savings programs including transfer to scale up. Compliance: Ensure that all manufacturing activities comply with industry regulations and company policies. + Team Management: Recruit, train, and manage technical staff, fostering a culture of continuous improvement and excellence. + Budget Management: Develop and manage the technical budget, ensuring that resources are allocated effectively and efficiently. + Collaboration: Work closely with other departments, such as marketing, sales, quality and supply chain, to ensure that technical requirements are met and aligned with business goals. CAPABILITIES + SKILLS REQUIRED + Minimum of 10 years of experience in food manufacturing, with at least 5 years in a leadership role. + Technical experience in establishing, scaling and transfer of gummy manufacturing in the nutraceutical industry including the establishment of technical policies, procedures and reports + Technical Expertise: In-depth knowledge of gummy manufacturing processes and technologies. + Leadership: Proven ability to lead and manage technical teams effectively. + Problem-Solving: Strong analytical and problem-solving skills. + Communication: Excellent verbal and written communication skills. + Innovation: Ability to drive innovation and continuous improvement in manufacturing processes. WHAT TO EXPECT DURING THE INTERVIEW PROCESS + Initial video screen with a member of our Talent team + Round 1: Conversation with the Hiring Manager + 1-2 conversations with other Ollies on the team + Round 2: 2-3 conversations with team or cross functional Ollies + Final Round: Homework* *At OLLY, our final round is called Homework. Candidates who participate in this round are given 3 questions in advance to answer and present to the interview panel they previously spoke with in the process. We understand every candidate is different. If you need a reasonable accommodation to adjust this procedure, please let us know as soon as possible so that we can evaluate and provide other options that work for your needs THE DETAILS LOCATION: Remote, USA HOURS: Full time, exempt (salary) MANAGER: Chief Product Officer PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship. TRAVEL: up to 50% WHAT WE OFFER: + An opportunity to work with an intelligent, inspiring, and extraordinarily fun team + We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance + 4 weeks PTO + paid holidays + 12 Mental Health Days per year + 100% Paid parental leave, Fertility + Adoption Benefits + Annual Bonus + 401(k) plan with Employer Match + Hybrid Work + Wellness + Cell Phone Stipends + Free product + And much more! OLLY is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, and for employees working in California, ancestry, ethnicity, gender identity and expression, sexual orientation, marital status, protected medical condition, or any other protected status in accordance with all applicable federal, state and local laws.

In the TV Production Department as a Live Show Director you will have the unique opportunity of being a part of a live, 24/7, studio environment. You will gain insight to the Live Show and gain a better understanding of how each area plays a part in the overall vision of the programming. This is a role that requires a leader, with good communication skills and a keen ability to think strategically and react quickly in an ever-changing environment. You must have solid technical skills and excellent dependability, as well as a willingness to adapt to the needs of the show. Job Responsibilities: * · Execute live show content as determined by the producing team during pre-pro utilizing an array of broadcast equipment * · Provide leadership to the live show team in all technical aspects of the live show * · Give direction to the live show team in all technical aspects of the show * · Complete pre-production tasks for assigned show blocks * · Follow up with crew and talent after show block to solicit and provide feedback * · Conduct self-reviews and production reviews with key members of staff * · Determine blocking for cameras on set prior to show working in conjunction with the lighting and backgrounds * · Perform other related duties as assigned * · Maintain On-Air Broadcast standards Must Haves/Required: * · Bachelor's degree in Television or Mass Communications or equivalent combination of education and experience * · 3-5 years of live television directing experience * · Experience operating regular and robotic cameras in a studio environment * · Experience with Media Playback and file management systems * · Experience with on-air graphics programs * · Experience with sound mixing for live shows * · Experience with live music performances * · Strong organization skills * · Ability to multi-task in a fast-paced environment * · Strong interpersonal skills * · Live television directing experience * · Strong technical knowledge of various Broadcast switchers including the ability to recall, use and create EMEMS, effects and macros * · Excellent understanding of all job assignments within the TV Production reporting structure * · Lifting, pulling or pushing items over 25 lbs. * · Problem solving skills. * · Managing personnel, equipment and deadline specific schedules as it relates to the live show or project * Nice to Have (But Not Required): * · Detail oriented * · Strong written and verbal communication skills * · Ability to partner and work effectively with colleagues * · Ability to lead and develop team members * · Ability to sit and/or stand for extended periods of time * · Experience with Microsoft Office programs including Word, Excel & Outlook. JTV Perks: * Outstanding employee benefit program with medical, dental and vision coverage available * 401(k) matching * Generous personal/vacation accrual policy * Exceptional employee discount on JTV product * 24-hour private Fitness Center for all JTV employees and their immediate family * Our employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE! Overview: Jewelry Television (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 32-year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24-hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence. As part of its commitment to the development and distribution of educational content and consumer satisfaction the company employs numerous Graduate Gemologists and Accredited Jewelry Professionals. The company's website, JTV.com, is one of the largest jewelry e-commerce websites in the country according to Internet Retailer's Top 500 list for 2015. Jewelry Television (JTV) is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Jewelry Television (JTV) is an E-Verify employer and participates in the E-Verify program. Jewelry Television (JTV) participates in the Tennessee Drug-Free Workplace Program. JTV Perks: * Outstanding employee benefit program with medical, dental and vision coverage available * 401(k) matching * Generous personal/vacation accrual policy * Exceptional employee discount on JTV product * 24-hour private Fitness Center for all JTV employees and their immediate family * Our employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE! Overview: Jewelry Television (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 32-year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24-hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence. As part of its commitment to the development and distribution of educational content and consumer satisfaction the company employs numerous Graduate Gemologists and Accredited Jewelry Professionals. The company's website, JTV.com, is one of the largest jewelry e-commerce websites in the country according to Internet Retailer's Top 500 list for 2015. Jewelry Television (JTV) is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Jewelry Television (JTV) is an E-Verify employer and participates in the E-Verify program. Jewelry Television (JTV) participates in the Tennessee Drug-Free Workplace Program.

Cross Company is seeking a self-motivated and competitive individual to join our Mobile Systems Integration Team as an Account Manager. We work with a wide variety of companies across dozens of industries. From prototyping work trucks to vehicle electrification, hydraulic manifold design and integration, the Account Manager is the ignition to bring our customer's projects from concept to completion. This individual will make sales visits to assigned accounts to offer solutions to fluid power and electronic controls problems on mobile OEM equipment. A few industries that we specialize in include agricultural, construction, municipal, utility vehicle, and railways. Utilizing their selling skills, along with their product application and machinery knowledge, and principles of helping customers create tangible value in the market-place. They offer unique solutions to customers that help them build better machines. Account Managers work as part of a team with Customer Service Reps and Application Engineers to anticipate, identify, and profitably satisfy each desired customer's fluid power and controls needs. They are responsible for the achievement of their annual gross profit objective, the development of profitable new business and the maintenance of existing business at assigned accounts. BENEFITS: * Protected Territory - MS and Southern AL * Paid training * Opportunity to earn uncapped commission * Vehicle stipend and mileage reimbursement * ESOP - Employee stock ownership program * Competitive benefits package including medical, vision, dental, and 401k plan ESSENTIAL FUNCTIONS: * Achieve annual gross profit objectives. * Generate profitable new business from existing assigned accounts. * Find and develop new, high-potential prospective accounts working with BDM and Marketing Resources and make sure Cross CRM (Netsuite) is uploaded with this information * Maintain a high degree of technical competence in franchised products and their applications including maintaining any required levels of certifications. * Develop strong inter-company relationships with assigned accounts by anticipating and satisfying their individual needs. * Create sales growth in major and emphasize product lines. * Create, manage, and track opportunities utilizing CRM to create an accurate sales funnel forecast * Work as a team player with Cross Engineering and Inside Sales representatives to manage projects and support our customers needs. * Demonstrate the ability to create tangible value for customers in the market-place and be able to show such value in ROI form when applicable. ADDITIONAL RESPONSIBILITIES: SALES * Work with management to develop an annual Territory Business Plan that forecasts gross profit and sales for key accounts and product lines, identifies key targeted potential accounts, and the corresponding actions and support required to achieve stated objectives and identifies specific plans for self-improvement. * Understand the needs of assigned accounts and be able to match the right mix of products and services to satisfy them profitably. * Possess comprehensive knowledge of Cross Company's strategic plan and overall service capabilities, and be able to articulate them to all levels of decision making authority at assigned accounts. * Work with sales management to identify and target opportunities utilizing new technologies driven by current or future market trends * Participate in sales meetings, training programs, trade shows, and other industry related activities as directed by sales management. * Communicate all significant customer or supplier problems to sales management. * Identify opportunities for other Cross divisions at assigned accounts and assist in the sales process as required. Assist in training other Cross associates as directed by sales management. MARKETING * Update account and contact database in Netsuite regularly to ensure accuracy and completeness of information stored. This will be used to distribute Marketing information to focus customers. * Assist in obtaining market research information when requested by marketing or sales management. * Research and recommend compatible products for possible representation by Cross Company when applicable. * Work with Marketing to provide/develop content to help build our web presence and keep our site filled with Success Stories ADMINISTRATIVE * Understand and comply with all Cross Company policies and procedures as outlined in the Cross Company Employee Guide and the Account Manager Sales Manual. * Prepare and submit on a timely basis expense reports, forecasts, and other information requested by sales management. EDUCATION & EXPERIENCE: * Superior knowledge and practice of basic selling skills. * Strong technical comprehension of fluid power products and their applications. * Good technical comprehension of electrical machine controls and proportional controls. * Good PC skill level, including working knowledge of Google Drive, Google Docs, Google Sheets, Google Mail, and Google Slides * Good understanding or desire to understand how machines work * Fluid Power Society Fluid Power Specialist or Hydraulics Specialist certification is a plus, but not required before hire COMPETENCIES: * Good communications skills * Confident * Good interpersonal skills * Good listening skills * Good negotiation skills * High energy/stamina level * Professional * Goal Oriented * Self-motivated * Good judgmental skills * Good organizational skills * Ability to handle stressful situations positively * Adapts to change readily * Functions cooperatively in a team environment * Integrates new information quickly * Willing to travel as required * Action Oriented * Adapts to & Manages Change * Communicates Effectively * Manages Complexity * Customer Focus * Is Resilient PHYSICAL & MENTAL REQUIREMENTS: * Able to drive motor vehicle to accommodate on site visits * Able to fly on an airplane when needed for trade shows and training as needed

Cross Company is seeking a self-motivated and competitive individual to join our Mobile Systems Integration Team as an Account Manager. We work with a wide variety of companies across dozens of industries. From prototyping work trucks to vehicle electrification, hydraulic manifold design and integration, the Account Manager is the ignition to bring our customer's projects from concept to completion. This individual will make sales visits to assigned accounts to offer solutions to fluid power and electronic controls problems on mobile OEM equipment. A few industries that we specialize in include agricultural, construction, municipal, utility vehicle, and railways. Utilizing their selling skills, along with their product application and machinery knowledge, and principles of helping customers create tangible value in the market-place. They offer unique solutions to customers that help them build better machines. Account Managers work as part of a team with Customer Service Reps and Application Engineers to anticipate, identify, and profitably satisfy each desired customer's fluid power and controls needs. They are responsible for the achievement of their annual gross profit objective, the development of profitable new business and the maintenance of existing business at assigned accounts. BENEFITS: * Protected Territory - MS and Southern AL * Paid training * Opportunity to earn uncapped commission * Vehicle stipend and mileage reimbursement * ESOP - Employee stock ownership program * Competitive benefits package including medical, vision, dental, and 401k plan ESSENTIAL FUNCTIONS: * Achieve annual gross profit objectives. * Generate profitable new business from existing assigned accounts. * Find and develop new, high-potential prospective accounts working with BDM and Marketing Resources and make sure Cross CRM (Netsuite) is uploaded with this information * Maintain a high degree of technical competence in franchised products and their applications including maintaining any required levels of certifications. * Develop strong inter-company relationships with assigned accounts by anticipating and satisfying their individual needs. * Create sales growth in major and emphasize product lines. * Create, manage, and track opportunities utilizing CRM to create an accurate sales funnel forecast * Work as a team player with Cross Engineering and Inside Sales representatives to manage projects and support our customers needs. * Demonstrate the ability to create tangible value for customers in the market-place and be able to show such value in ROI form when applicable. ADDITIONAL RESPONSIBILITIES: SALES * Work with management to develop an annual Territory Business Plan that forecasts gross profit and sales for key accounts and product lines, identifies key targeted potential accounts, and the corresponding actions and support required to achieve stated objectives and identifies specific plans for self-improvement. * Understand the needs of assigned accounts and be able to match the right mix of products and services to satisfy them profitably. * Possess comprehensive knowledge of Cross Company's strategic plan and overall service capabilities, and be able to articulate them to all levels of decision making authority at assigned accounts. * Work with sales management to identify and target opportunities utilizing new technologies driven by current or future market trends * Participate in sales meetings, training programs, trade shows, and other industry related activities as directed by sales management. * Communicate all significant customer or supplier problems to sales management. * Identify opportunities for other Cross divisions at assigned accounts and assist in the sales process as required. Assist in training other Cross associates as directed by sales management. MARKETING * Update account and contact database in Netsuite regularly to ensure accuracy and completeness of information stored. This will be used to distribute Marketing information to focus customers. * Assist in obtaining market research information when requested by marketing or sales management. * Research and recommend compatible products for possible representation by Cross Company when applicable. * Work with Marketing to provide/develop content to help build our web presence and keep our site filled with Success Stories ADMINISTRATIVE * Understand and comply with all Cross Company policies and procedures as outlined in the Cross Company Employee Guide and the Account Manager Sales Manual. * Prepare and submit on a timely basis expense reports, forecasts, and other information requested by sales management. EDUCATION & EXPERIENCE: * Superior knowledge and practice of basic selling skills. * Strong technical comprehension of fluid power products and their applications. * Good technical comprehension of electrical machine controls and proportional controls. * Good PC skill level, including working knowledge of Google Drive, Google Docs, Google Sheets, Google Mail, and Google Slides * Good understanding or desire to understand how machines work * Fluid Power Society Fluid Power Specialist or Hydraulics Specialist certification is a plus, but not required before hire COMPETENCIES: * Good communications skills * Confident * Good interpersonal skills * Good listening skills * Good negotiation skills * High energy/stamina level * Professional * Goal Oriented * Self-motivated * Good judgmental skills * Good organizational skills * Ability to handle stressful situations positively * Adapts to change readily * Functions cooperatively in a team environment * Integrates new information quickly * Willing to travel as required * Action Oriented * Adapts to & Manages Change * Communicates Effectively * Manages Complexity * Customer Focus * Is Resilient PHYSICAL & MENTAL REQUIREMENTS: * Able to drive motor vehicle to accommodate on site visits * Able to fly on an airplane when needed for trade shows and training as needed

Cross Company is seeking a self-motivated and competitive individual to join our Mobile Systems Integration Team as an Account Manager. We work with a wide variety of companies across dozens of industries. From prototyping work trucks to vehicle electrification, hydraulic manifold design and integration, the Account Manager is the ignition to bring our customer's projects from concept to completion. This individual will make sales visits to assigned accounts to offer solutions to fluid power and electronic controls problems on mobile OEM equipment. A few industries that we specialize in include agricultural, construction, municipal, utility vehicle, and railways. Utilizing their selling skills, along with their product application and machinery knowledge, and principles of helping customers create tangible value in the market-place. They offer unique solutions to customers that help them build better machines. Account Managers work as part of a team with Customer Service Reps and Application Engineers to anticipate, identify, and profitably satisfy each desired customer's fluid power and controls needs. They are responsible for the achievement of their annual gross profit objective, the development of profitable new business and the maintenance of existing business at assigned accounts. BENEFITS: Protected Territory - MS and Southern AL Paid training Opportunity to earn uncapped commission Vehicle stipend and mileage reimbursement ESOP - Employee stock ownership program Competitive benefits package including medical, vision, dental, and 401k plan ESSENTIAL FUNCTIONS: Achieve annual gross profit objectives. Generate profitable new business from existing assigned accounts. Find and develop new, high-potential prospective accounts working with BDM and Marketing Resources and make sure Cross CRM (Netsuite) is uploaded with this information Maintain a high degree of technical competence in franchised products and their applications including maintaining any required levels of certifications. Develop strong inter-company relationships with assigned accounts by anticipating and satisfying their individual needs. Create sales growth in major and emphasize product lines. Create, manage, and track opportunities utilizing CRM to create an accurate sales funnel forecast Work as a team player with Cross Engineering and Inside Sales representatives to manage projects and support our customers needs. Demonstrate the ability to create tangible value for customers in the market-place and be able to show such value in ROI form when applicable. ADDITIONAL RESPONSIBILITIES: SALES Work with management to develop an annual Territory Business Plan that forecasts gross profit and sales for key accounts and product lines, identifies key targeted potential accounts, and the corresponding actions and support required to achieve stated objectives and identifies specific plans for self-improvement. Understand the needs of assigned accounts and be able to match the right mix of products and services to satisfy them profitably. Possess comprehensive knowledge of Cross Company's strategic plan and overall service capabilities, and be able to articulate them to all levels of decision making authority at assigned accounts. Work with sales management to identify and target opportunities utilizing new technologies driven by current or future market trends Participate in sales meetings, training programs, trade shows, and other industry related activities as directed by sales management. Communicate all significant customer or supplier problems to sales management. Identify opportunities for other Cross divisions at assigned accounts and assist in the sales process as required. Assist in training other Cross associates as directed by sales management. MARKETING Update account and contact database in Netsuite regularly to ensure accuracy and completeness of information stored. This will be used to distribute Marketing information to focus customers. Assist in obtaining market research information when requested by marketing or sales management. Research and recommend compatible products for possible representation by Cross Company when applicable. Work with Marketing to provide/develop content to help build our web presence and keep our site filled with Success Stories ADMINISTRATIVE Understand and comply with all Cross Company policies and procedures as outlined in the Cross Company Employee Guide and the Account Manager Sales Manual. Prepare and submit on a timely basis expense reports, forecasts, and other information requested by sales management. EDUCATION & EXPERIENCE: Superior knowledge and practice of basic selling skills. Strong technical comprehension of fluid power products and their applications. Good technical comprehension of electrical machine controls and proportional controls. Good PC skill level, including working knowledge of Google Drive, Google Docs, Google Sheets, Google Mail, and Google Slides Good understanding or desire to understand how machines work Fluid Power Society Fluid Power Specialist or Hydraulics Specialist certification is a plus, but not required before hire COMPETENCIES: Good communications skills Confident Good interpersonal skills Good listening skills Good negotiation skills High energy/stamina level Professional Goal Oriented Self-motivated Good judgmental skills Good organizational skills Ability to handle stressful situations positively Adapts to change readily Functions cooperatively in a team environment Integrates new information quickly Willing to travel as required Action Oriented Adapts to & Manages Change Communicates Effectively Manages Complexity Customer Focus Is Resilient PHYSICAL & MENTAL REQUIREMENTS: Able to drive motor vehicle to accommodate on site visits Able to fly on an airplane when needed for trade shows and training as needed

The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET I manages venue(s) with $450k - $900k in revenue and will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting * Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures. * Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. * Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. * Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. * See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. * Participate in business review presentations as needed, in collaboration with regional management. * Review and manage location P & L and develops action plans to address deficiencies/grow the business * Confirms venue partners process all payments to Encore in a timely basis. Operations Management * Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. * Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards. * Anticipate equipment challenges and changes in a timely and professional manner. * Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. * See the Big Picture by efficiently sharing labor and equipment within the local market. * Attend all operational venue meetings such as daily stand up meetings with venue operations staff. Sales Management * Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. * Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges. * Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. * Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. * Collaborate with vendors and other departments/divisions of the company to capture and service events. * Understand event cost structure and incorporate into solution designs according to established profitability guidelines. * Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. * Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. * Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events * Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service * Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. * Position will have oversight to personnel to assist with event execution. * Exceed the expectations and needs of internal and external customers. * Meet with guests on site to confirm that their needs are met, and the equipment setup is accurate and working properly. * Monitor small to medium size events and check in on customers throughout the day. * Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability * Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. * Effectively utilizes applicable company computer systems. * Act as on-site technical expert as needed for events. * Assist on the floor with operations as needed. People Development * Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. * Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. * Manage the human resources activities including selection, performance management, and learning. * Provide focused and continued coaching to develop the skills of team members. * Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. * Recommend team members for training opportunities, as needed. Job Qualifications * Bachelor's degree is preferred or equivalent experience * 3+ years of audio-visual experience * 1+ years of supervisory experience * 2+ years of customer service or hospitality experience is preferred. * Sales experience is a plus * Working knowledge of audio-visual equipment in a live show environment * Must be able to successfully complete Level 3 Skills training * Proficiency with the use of computer hardware * Proficiency with computer software and programs, including the Internet and Microsoft Office * Effective leadership abilities and customer satisfaction focus. * A valid driver's license is required for team members who may operate Company vehicles. Competencies Deliver World Class Service * Hospitality Do The Right Thing * Courage Drive Results * Optimizes & Aligns Work See The Big Picture * Strategic Mindset Value People * Organizational Savvy * Values Diversity * Develops Talent For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never. General Physical Activities * Sitting: 2-3 hours per day * Standing: 4-5 hours per day * Walking: 4-5 hours per day * Stooping: 2-3 hours per day * Crawling: 2-3 hours per day * Kneeling: 2-3 hours per day * Bending: 2-3 hours per day * Reaching (above your head): 2-3 hours per day * Climbing: 0-1 hour per day * Grasping: 4-5 hours per day Lifting Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Occasionally * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET I manages venue(s) with $450k - $900k in revenue and will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting • Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures. • Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. • Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. • Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. • See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. • Participate in business review presentations as needed, in collaboration with regional management. • Review and manage location P & L and develops action plans to address deficiencies/grow the business • Confirms venue partners process all payments to Encore in a timely basis. Operations Management • Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. • Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards. • Anticipate equipment challenges and changes in a timely and professional manner. • Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. • See the Big Picture by efficiently sharing labor and equipment within the local market. • Attend all operational venue meetings such as daily stand up meetings with venue operations staff. Sales Management • Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. • Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges. • Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. • Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. • Collaborate with vendors and other departments/divisions of the company to capture and service events. • Understand event cost structure and incorporate into solution designs according to established profitability guidelines. • Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. • Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. • Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events • Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service • Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. • Position will have oversight to personnel to assist with event execution. • Exceed the expectations and needs of internal and external customers. • Meet with guests on site to confirm that their needs are met, and the equipment setup is accurate and working properly. • Monitor small to medium size events and check in on customers throughout the day. • Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability • Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. • Effectively utilizes applicable company computer systems. • Act as on-site technical expert as needed for events. • Assist on the floor with operations as needed. People Development • Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. • Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. • Manage the human resources activities including selection, performance management, and learning. • Provide focused and continued coaching to develop the skills of team members. • Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. • Recommend team members for training opportunities, as needed. Job Qualifications • Bachelor's degree is preferred or equivalent experience • 3+ years of audio-visual experience • 1+ years of supervisory experience • 2+ years of customer service or hospitality experience is preferred. • Sales experience is a plus • Working knowledge of audio-visual equipment in a live show environment • Must be able to successfully complete Level 3 Skills training • Proficiency with the use of computer hardware • Proficiency with computer software and programs, including the Internet and Microsoft Office • Effective leadership abilities and customer satisfaction focus. • A valid driver's license is required for team members who may operate Company vehicles. Competencies Deliver World Class Service • Hospitality Do The Right Thing • Courage Drive Results • Optimizes & Aligns Work See The Big Picture • Strategic Mindset Value People • Organizational Savvy • Values Diversity • Develops Talent For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never. General Physical Activities • Sitting: 2-3 hours per day • Standing: 4-5 hours per day • Walking: 4-5 hours per day • Stooping: 2-3 hours per day • Crawling: 2-3 hours per day • Kneeling: 2-3 hours per day • Bending: 2-3 hours per day • Reaching (above your head): 2-3 hours per day • Climbing: 0-1 hour per day • Grasping: 4-5 hours per day Lifting Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Occasionally Carrying Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Occasionally Auditory/Visual Requirements • Close Vision: Continuously • Distance Vision: Continuously • Color Vision: Frequently • Peripheral Vision: Occasionally • Depth Perception: Frequently • Hearing: Continuously Pushing/Pulling Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs*: Occasionally • Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET I manages venue(s) with $450k - $900k in revenue and will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting - Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures. - Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. - Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. - Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. - See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. - Participate in business review presentations as needed, in collaboration with regional management. - Review and manage location P & L and develops action plans to address deficiencies/grow the business - Confirms venue partners process all payments to Encore in a timely basis. Operations Management - Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. - Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards. - Anticipate equipment challenges and changes in a timely and professional manner. - Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. - See the Big Picture by efficiently sharing labor and equipment within the local market. - Attend all operational venue meetings such as daily stand up meetings with venue operations staff. Sales Management - Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. - Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges. - Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. - Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. - Collaborate with vendors and other departments/divisions of the company to capture and service events. - Understand event cost structure and incorporate into solution designs according to established profitability guidelines. - Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. - Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. - Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events - Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service - Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. - Position will have oversight to personnel to assist with event execution. - Exceed the expectations and needs of internal and external customers. - Meet with guests on site to confirm that their needs are met, and the equipment setup is accurate and working properly. - Monitor small to medium size events and check in on customers throughout the day. - Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability - Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. - Effectively utilizes applicable company computer systems. - Act as on-site technical expert as needed for events. - Assist on the floor with operations as needed. People Development - Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. - Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. - Manage the human resources activities including selection, performance management, and learning. - Provide focused and continued coaching to develop the skills of team members. - Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. - Recommend team members for training opportunities, as needed. Job Qualifications - Bachelor's degree is preferred or equivalent experience - 3+ years of audio-visual experience - 1+ years of supervisory experience - 2+ years of customer service or hospitality experience is preferred. - Sales experience is a plus - Working knowledge of audio-visual equipment in a live show environment - Must be able to successfully complete Level 3 Skills training - Proficiency with the use of computer hardware - Proficiency with computer software and programs, including the Internet and Microsoft Office - Effective leadership abilities and customer satisfaction focus. - A valid driver's license is required for team members who may operate Company vehicles. Competencies Deliver World Class Service - Hospitality Do The Right Thing - Courage Drive Results - Optimizes & Aligns Work See The Big Picture - Strategic Mindset Value People - Organizational Savvy - Values Diversity - Develops Talent For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never. General Physical Activities - Sitting: 2-3 hours per day - Standing: 4-5 hours per day - Walking: 4-5 hours per day - Stooping: 2-3 hours per day - Crawling: 2-3 hours per day - Kneeling: 2-3 hours per day - Bending: 2-3 hours per day - Reaching (above your head): 2-3 hours per day - Climbing: 0-1 hour per day - Grasping: 4-5 hours per day Lifting Requirements - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally Carrying Requirements - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally Auditory/Visual Requirements - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Frequently - Peripheral Vision: Occasionally - Depth Perception: Frequently - Hearing: Continuously Pushing/Pulling Requirements - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs*: Occasionally - Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Salary Pay Range: $79,549.00 - $86,314.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.