Technical Specialist jobs at The Independent Traveler

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution Escalate issues as appropriate Provide end user support of hardware and software systems Maintain, review and update department documentation, problem and solution documentation and procedures and processes Maintain files for IT service requests Ensure proper protocols are followed for all submitted requests Track application and system documentation as well as training materials Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting Conduct testing on systems and document results Collaborate with other IT staff and vendors to provide support Create, monitor and process user requests following established procedures Assist and mentor help desk staff and ensure help desk coverage Assist in troubleshooting spreadsheets, databases and other office productivity tools Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly Assist Network Team in supporting and maintaining of the network infrastructure Install and upgrade computer components and software, manage virtual servers and integrate automation processes Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless) Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization Manage Data Center, including power and environmental requirements Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution Escalate issues as appropriate Provide end user support of hardware and software systems Maintain, review and update department documentation, problem and solution documentation and procedures and processes Maintain files for IT service requests Ensure proper protocols are followed for all submitted requests Track application and system documentation as well as training materials Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting Conduct testing on systems and document results Collaborate with other IT staff and vendors to provide support Create, monitor and process user requests following established procedures Assist and mentor help desk staff and ensure help desk coverage Assist in troubleshooting spreadsheets, databases and other office productivity tools Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly Assist Network Team in supporting and maintaining of the network infrastructure Install and upgrade computer components and software, manage virtual servers and integrate automation processes Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless) Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization Manage Data Center, including power and environmental requirements Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution Escalate issues as appropriate Provide end user support of hardware and software systems Maintain, review and update department documentation, problem and solution documentation and procedures and processes Maintain files for IT service requests Ensure proper protocols are followed for all submitted requests Track application and system documentation as well as training materials Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting Conduct testing on systems and document results Collaborate with other IT staff and vendors to provide support Create, monitor and process user requests following established procedures Assist and mentor help desk staff and ensure help desk coverage Assist in troubleshooting spreadsheets, databases and other office productivity tools Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly Assist Network Team in supporting and maintaining of the network infrastructure Install and upgrade computer components and software, manage virtual servers and integrate automation processes Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless) Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization Manage Data Center, including power and environmental requirements Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

JOB SUMMARY: Provide technical and administrative support for the deployment team. Test and specifications of new technology, installation of new software, monitoring deployment methodologies and administering and monitoring the deployment queue for shoreside support. DUTIES & RESPONSIBILITIES: Monitor deployment queue and update priorities as needed. Develop and maintain processes that can help streamline the department and improve efficiency. Review, analyze and streamline both administrative and technical processes. Assist with analyzing and resolving any issues of computers not receiving the monthly critical patches in order to make sure all computers are within compliance meeting SOX standards and procedures as well as IT Security boundaries. Create and use Service Now reports to help monitor the department queues. Work with vendor support contacts to resolve technical problems with desktop computing equipment and software and develop mitigation techniques to apply resolutions when found. Provide 24/7 support to team members from various time zones and work sites, as necessary. Continuously evaluate technology to recommend and implement technology upgrades inclusive of hardware (CPU, memory, hard drive, network card, etc) and operating system to adjust to the changing needs of the user community. Develop testing schema to validate new technology choices and deployment scenarios. Work with numerous computer platforms in a multi-layered client server environment. Support Apple (MAC) and MS Windows OS, hardware and software applications specific to enterprise applications. Perform other job-related functions as assigned. QUALIFICATIONS DEGREE TYPE: Associate's Degree FIELD(S) OF STUDY: Computer Science or Management Information Systems EXPERIENCE: Minimum 2 years of experience troubleshooting hardware or providing desktop support. Experience using Service Now preferred. COMPETENCIES/SKILLS: Knowledge of mobile, desktop and laptop hardware and software including Windows (all versions), Linux, MAC OS X, Android, IOS, and common enterprise applications including Microsoft Office, diverse browsers, hardware drivers, and connectivity. Extensive knowledge in troubleshooting and able to identify options for potential solutions. Ability to conduct research into issues and products independently as required without pervasive supervision. Excellent written and oral communication skills to work with users at all levels in the organization. Strong customer-service orientation. Basic Windows scripting skills and advanced Microsoft Office Suite set-up and troubleshooting skills recommended. Ability to work well in a team-based environment as well as working independently. Good organizational skills to prioritize multiple tasks and demonstrated problem-solving skills. Ability to provide support after hours for emergency situations when necessary.

Apex Systems is currently hiring for a Service Desk Analyst with a leading federal program client in the government services industry. This role offers the chance to directly support a high-profile IT environment for a major federal agency, while gaining exposure to enterprise-level technologies. It's an excellent opportunity for someone looking to build a long-term career in IT, with strong potential for growth and internal promotion within the program. Qualified candidates will have the following experience and skills: Bachelor's degree and 2+ years of IT support experience OR 6+ years of equivalent experience Strong troubleshooting skills on Windows Operating Systems and Microsoft Office products Experience with ServiceNow and/or Remedy for incident and service request management Hands-on experience installing, upgrading, and removing software Advanced experience with Active Directory management and administration Familiarity with remote support tools (e.g., BOMGAR) for desktop and laptop troubleshooting Experience with patch management tools such as SCCM Location: Oxon Hill, MD Onsite expectation: Monday-Friday Pay range: $24.00/HR - $28.00/HR If you are interested, please apply here or email an updated copy of your resume to *********************** Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet' as well, which an Apex team member can provide. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Aspen Hospitality, a division of Aspen One, develops, owns, and operates a growing portfolio of luxury and upper-scale hotels, private clubs, and branded residential properties under The Nell and Limelight brands. This includes The Little Nell, Aspen's only Five-Star, Five-Diamond ski-in/ski-out hotel and its affiliated Residences located at the base of Aspen Mountain, as well as a new Nell property currently in development at Rockefeller Center in New York City. Aspen Hospitality's Limelight hotels are located across Colorado, with locations in Aspen, Snowmass, Denver, and Boulder, and in Ketchum, Idaho. New Limelight hotels are opening in December 2025 in Mammoth, California, and in 2028 in Charleston, South Carolina. Aspen Hospitality also owns and operates the Aspen Mountain Club, Snowmass Mountain Club, and Mammoth Lakes Mountain Club. For more information, visit ************************ Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Position Summary The IT Support Analyst is primarily responsible for assisting in evaluating, implementing and supporting information systems, hardware and software applications and telecommunications systems across the entire spectrum of operations. This includes but is not limited to management of comprehensive day-to-day IT operations, device and desktop support, problem resolution, system installation and integration, upgrades, contingency planning and budgeting. This position primarily supports the following properties; Limelight Boulder, Limelight Denver, Limelight Mammoth, and Limelight Ketchum. This position reports to the Manager of IT Support Services. The salary range for this position is $80,000 to $90,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Job Posting Deadline Applications for this position will be accepted until October 31, 2025. Essential Job Functions/Key Job Responsibilities • Provide technical support and manage vendors to support hotel systems including but not limited to: • Workstations, laptops, and Printers • Telecommunications Systems including managed telephone carriers • Various hotel software applications including PMS/POS • Productivity Applications (e.g., Microsoft Office) • In-room guest-facing technologies • Active Directory, Entra, Azure, and Intune • Light network infrastructure such as switches, access points, and basic knowledge of VLANS, etc. • Audio Visual (AV) set up and management • Provide tier 1 support for all hospitality-related technology systems and act as the primary point of contact for initial troubleshooting and escalate complex issues as needed • Exemplify high standards of guest and employee service • Assisting with management of A/V vendors and support services, and providing guest service for in-house groups, etc. • Help implement industry standard support processes and tools, including incident management tracking and reporting, standard operating procedures, best practices, and service-level training • Manage the support and maintenance of guest-facing technology systems such as property management systems, WI-FI, and in-room entertainment to ensure these systems are functioning optimally to enhance the guest experience • Manage multiple projects at once with a focus on prioritizing enhancements to create customer and business value • Partner with Aspen One (parent) IT and Business teams to ensure support service levels are maintained • Effectively manage IT vendors, including communication, performance, issue resolution, and contracts • Maintain comprehensive documentation for IT systems, processes, and procedures. • Other duties as assigned Qualifications Education & Experience Requirements • Bachelor's degree in Information Technology, Computer Science, or a related field, relevant certifications (e.g., CompTIA A+, ITIL) are a plus, or equivalent experience in the field required • Minimum of 3 years of experience in IT support required, preferably in a hospitality environment • IT support experience in luxury hospitality preferred Knowledge, Skills & Abilities • Proven experience in managing employee end-user support, guest-facing technology, and IT service delivery in a hospitality environment • Strong technical knowledge of hotel hardware, software applications, in-room technologies, and personal computers • Ability to meet the required technical skills for all hotel IT & AV equipment in both employee and guest areas • Excellent problem-solving skills and the ability to troubleshoot and resolve technical issues efficiently • Exceptional leadership and team management skills, with a focus on fostering a collaborative and productive work environment • Strong communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders • Ability to work on call including work nights, holidays and weekends as needed • Ability to learn from the business and past technology decisions, track success, and iterate to improve the technology offerings of Aspen Hospitality • Ability to effectively manage projects by using standard project management techniques including planning, communication, and budget tracking • Ability to foster a collaborative environment and model communication best practices • Ability to resolve conflicts through effective mediation with a guest service outcome in mind • Ability to comply with, support, enforce, and evolve all policies and procedures of Aspen One • Ability to travel and work on call 24/7 support as needed Additional Information Work Environment & Physical Demands • Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements • No adverse or hazardous conditions • Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance Job Benefits This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs. • Health, Dental and Vision Insurance Programs • Flexible Spending Account Programs • Life Insurance Programs • Paid Time Off Programs • Paid Leave Programs • 401(k) Savings Plan • Employee Ski Pass and Dependent Ski Passes • Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at ************. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit *************************************************** Aspen One participates in E-Verify. E-Verify & Right to Work Poster

The Technical Support Specialist will provide first line technical support (on-site and by phone) for all Pebble Beach Company business operations and corporate functions. This person will also assist with creating technical documentation and work with our knowledge base. They are also responsible for installing, configuring, and maintaining all the technology (hardware and software) for the divisions of the Pebble Beach Company. Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Essential Duties & Responsibilities: * Diagnose and correct software problems, including user errors, configurations errors, and bugs. * Diagnose and repair hardware; including printers, computers, terminals, and communication devices. * Perform routine preventive maintenance, as scheduled. * Create, assign, and track tickets for escalated tickets to the rest of the IT team. * Document key troubleshooting processes. Develop technical documentation for employees. * Contribute to and maintain the knowledge base. * Organize assets, systems, and documentation. * Install, upgrade, configure, and maintain hardware/software. * Maintain organization and inventory of lab, shed and related areas. * Complete projects assigned by manager on time. * Answer first level support calls - logging all requests into the service desk ticketing system. * Provide first level phone support for common system problems. * Offer service and customer assistance during field visits. * Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes. * Comply with all Pebble Beach Company safety and health policies and procedures. * Work independently to provide first line technical support. * Must be able to work weekends and after-hours support on a rotational basis as needed. * Other tasks as assigned by manager. Absolutely Required Skills: * 1 year of help desk or technical support experience. * Excellent problem-solving abilities and communication skills. * Must have strong attention to detail. * Good at conveying complex ideas and likes to solve technical challenges. * Must be a self-motivated team player. * A passion for technology and world class customer service. * Enjoys learning new technologies. * Valid California driver's license with current DMV printout required. * College degree required. Familiarity with the Following is a Plus: * Windows 10 and MS Office suite experience. * Imaging and deploying software with Microsoft SCCM. * Configure and setup of Avaya Phones. * Experience working with Point of Sale (POS). * Experience with ticketing system. * Cable tracing and punching down. Why work for Pebble Beach Company: * Competitive Pay: $27.00 - $30.00/hour. * Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost. * Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. * We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. * Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. * Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. * Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family. Purpose Statement We're seeking a detail-oriented, digitally fluent and tech-savvy professional to join our high-performing Corporate Communications team. This role serves as the operational backbone of our team, ensuring we run efficiently and effectively in support of our entire global family-owned business. The ideal candidate is a self-starter and "digital native" who thrives in a fast-paced business environment. They bring strong technical acumen, a collaborative mindset and a client-service orientation - especially when supporting executive and senior leaders during high visibility meetings, events and communications milestones. They are organized, resourceful, emotionally intelligent and passionate about using technology to enable impactful communication and content across generations. Key Accountabilities and Outcomes Key Responsibilities Technology & Tools Management * Serve as the day-to-day owner of communications platforms and tools (e.g., intranet, email, collaboration tools, social listening, media monitoring). * Manage access, permissions, and vendor relationships. * Troubleshoot basic issues and coordinate with IT or vendor support. * Research and recommend new tools or upgrades to enhance team efficiency and effectiveness. Content & Channel Support * Assist in creating and publishing content across channels (intranet, email, digital signage, etc.). * Ensure tools and platforms are optimized for user experience and accessibility. * Partner with content owners to maximize reach and engagement. * Organize and manage creative assets and content libraries. Event Support * Provide technical and logistical support for Corporate Communications-led events, including executive town halls, marquee meetings, livestreams and training sessions. * Manage virtual event platforms and troubleshoot live issues, as needed, in partnership with IT/production colleagues. Operations Support * Support daily team operations, ensuring smooth workflows and consistent execution. * Assist with project management, team planning tools and reporting dashboards. * Help document and maintain processes, templates and best practices. Measurement & Reporting * Help create dashboards and reports to track communication performance and engagement. * Maintain data quality and consistency across platforms. * Analyze survey feedback and engagement metrics to generate actionable insights. Knowledge, Skills, and Experience Qualifications | Skills | Experience Required * Bachelor's degree in Communications, Marketing, Business, Information Systems, or related field (or equivalent work experience) * 1-3 years of experience in communications, operations, project management, or technology support * Strong technical aptitude and ability to quickly learn new tools/platforms * Proven ability to thrive and deliver in a fast-paced, dynamic environment, with a client service mindset; must be able to manage multiple priorities * Familiarity with intranet/CMS platforms, email marketing tools, analytics dashboards, and collaboration platforms (e.g., SharePoint, Teams, Power BI) * Highly organized and detail-oriented, with the ability to manage multiple priorities * Strong interpersonal skills and emotional intelligence * Experience supporting change management or training others on communications platforms * Natural collaborator and relationship builder who values team success Success in This Role Looks Like * Communications tools and processes are well-managed, enabling greater efficiency across team operations. * Platforms and technologies are fully leveraged to deliver impactful communications. * Reporting and insights drive continuous improvement. * The specialist is recognized as the "go-to" resource for communications technology and operational support. About Us Our Corporate Communications team is lean and impactful-collaborative, creative, and committed to excellence. We support our global enterprise by connecting people through meaningful communication, enabling leaders and amplifying stories that matter. Joining our team means becoming part of a high-performing group that values partnership, innovation and connection. Rich's is a global, family-owned company operating in over 100 countries with more than 13,000 associates around the world. We're grounded in a values-driven culture and united by the spirit of innovation we were founded on 80 years ago. Rich's. Infinite Possibilities. One Family. COMPENSATION In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location. Annual Range/Hourly Rate $50,150.00 - $67,850.00 Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Associate Experience Network at *************** if you need assistance completing this application or to otherwise participate in the application process. BRINGING YOUR BEST SELF TO WORK. As a family-owned company, caring for our associates-their whole selves-is a top priority. That's why we provide benefits and tools to help our people balance the integration of work and life: * Competitive compensation * Health & financial benefits * Paid time off * Parental leave * Family planning support * Flexible work policy * Associate resource groups * Volunteering & community impact opportunities * Holiday gatherings * In-house taste tests (we are a food company after all)! It's all part of how we support our family of associates. Because in the company of family, all things are possible. MEET RICH'S. Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family. Nearest Major Market: Buffalo Job Segment: Corporate Communications, Marketing Communications, Communications, Change Management, Marketing, Management

Job Title: Technology Support Analyst FLSA Exemption Status: Non-Exempt Classification Group: Staff Support Supervising Position: Technology Support Lead Pay Plan: Educational Support Personnel Pay Range: Range 13 Last Updated: 08/07/2025 Pay Information Benefits Information JOB SUMMARY: Provide technology service/support and repair of computers, peripherals, and multimedia equipment. Analyze and resolve hardware, software, and network problems. Prepare documentation to assist users with their computer requirements. Support user hardware and software, application installations, maintenance, upgrades, and troubleshooting technology. ESSENTIAL DUTIES AND RESPONSIBILITIES: The subsequent duties outline the fundamental operations of the position and exemplify the nature of the tasks carried out. They do not encompass a comprehensive inventory of the obligations and responsibilities fulfilled in this role. The approximation of frequencies and time allocation percentages are flexible and subject to the requirements of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Task Descriptions Frequency Percentage of Time 1. Travel to district facilities as required supporting end users; facilitate training and maintenance of assets/equipment. Analyze and resolve problems with district hardware, applications, and technology peripherals. Daily 40% 2. Maintain, support, and/or repair district computers, terminals, printers, peripherals, multimedia, telecommunications equipment, and other technology assets. Daily 30% 3. Research and resolve problems related to network connectivity. Implement new software releases. Install hardware, software, and technology peripherals. Daily 5% 4. Maintain warranty and other records related to repairs. Daily 5% 5. Act as a consultant in the purchase of technology assets in accordance with district standards. Daily 5% 6. Assist with technology projects as requested. Daily 5% 7. Assist in maintaining assets, orders, inventories, repairs, shop facility tools, and district vehicles in a clean and safe manner Daily 5% 8. Perform other duties as assigned or requested. Daily 5% TOTAL 100% REPORTING RELATIONSHIPS: This job has no direct supervisory responsibilities. MINIMUM QUALIFICATIONS: The minimum prerequisites of formal education, professional work experience, certifications, licenses, endorsements, designations, trainings, and other criteria that a candidate must fulfill to be considered for a position. It is essential that certifications, licenses, endorsements, designations, and trainings are fulfilled, valid, and not expired. Criminal background check and fingerprinting required High School Equivalency (HSE) diploma Five (5) years of professional work experience A+ Certification or obtained within 12 months of hire Dell Support Certification required or obtained within 90 days of hire PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: The physical demands, mental functions, cognitive capacities, and work environment factors required to perform a position's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work location is subject to change to meet the requirements of the organization Medium work strength level (lifting or carrying 50 pounds) Primarily works indoors Typically a moderate noise level DESIRED QUALIFICATIONS: Formal education, professional work experience, certifications, licenses, endorsements, designations, trainings, and other qualifications relevant to the position that are strongly preferred but not mandatory for a candidate to be considered. Experience working in the public sector, specifically public education Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds Racially conscious and culturally competent with the skill, will, capacity, and knowledge to commit to a culture of continuous improvement

Job Title: Technology Support Analyst FLSA Exemption Status: Non-Exempt Classification Group: Staff Support Supervising Position: Technology Support Lead Pay Plan: Educational Support Personnel Pay Range: Range 13 Last Updated: 08/07/2025 Pay Information Benefits Information JOB SUMMARY: Provide technology service/support and repair of computers, peripherals, and multimedia equipment. Analyze and resolve hardware, software, and network problems. Prepare documentation to assist users with their computer requirements. Support user hardware and software, application installations, maintenance, upgrades, and troubleshooting technology. ESSENTIAL DUTIES AND RESPONSIBILITIES: The subsequent duties outline the fundamental operations of the position and exemplify the nature of the tasks carried out. They do not encompass a comprehensive inventory of the obligations and responsibilities fulfilled in this role. The approximation of frequencies and time allocation percentages are flexible and subject to the requirements of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Task Descriptions Frequency Percentage of Time 1. Travel to district facilities as required supporting end users; facilitate training and maintenance of assets/equipment. Analyze and resolve problems with district hardware, applications, and technology peripherals. Daily 40% 2. Maintain, support, and/or repair district computers, terminals, printers, peripherals, multimedia, telecommunications equipment, and other technology assets. Daily 30% 3. Research and resolve problems related to network connectivity. Implement new software releases. Install hardware, software, and technology peripherals. Daily 5% 4. Maintain warranty and other records related to repairs. Daily 5% 5. Act as a consultant in the purchase of technology assets in accordance with district standards. Daily 5% 6. Assist with technology projects as requested. Daily 5% 7. Assist in maintaining assets, orders, inventories, repairs, shop facility tools, and district vehicles in a clean and safe manner Daily 5% 8. Perform other duties as assigned or requested. Daily 5% TOTAL 100% REPORTING RELATIONSHIPS: This job has no direct supervisory responsibilities. MINIMUM QUALIFICATIONS: The minimum prerequisites of formal education, professional work experience, certifications, licenses, endorsements, designations, trainings, and other criteria that a candidate must fulfill to be considered for a position. It is essential that certifications, licenses, endorsements, designations, and trainings are fulfilled, valid, and not expired. Criminal background check and fingerprinting required High School Equivalency (HSE) diploma Five (5) years of professional work experience A+ Certification or obtained within 12 months of hire Dell Support Certification required or obtained within 90 days of hire PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: The physical demands, mental functions, cognitive capacities, and work environment factors required to perform a position's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work location is subject to change to meet the requirements of the organization Medium work strength level (lifting or carrying 50 pounds) Primarily works indoors Typically a moderate noise level DESIRED QUALIFICATIONS: Formal education, professional work experience, certifications, licenses, endorsements, designations, trainings, and other qualifications relevant to the position that are strongly preferred but not mandatory for a candidate to be considered. Experience working in the public sector, specifically public education Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds Racially conscious and culturally competent with the skill, will, capacity, and knowledge to commit to a culture of continuous improvement

Job Description Gavin de Becker & Associates (GDBA) is a dynamic security firm innovating threat assessment and public figure protection. Our mission aims to protect and enhance the lives of those we serve. From media figures and corporations to universities and women's shelters, GDBA stands on the front line of the assessment, prediction, and management of violence. We are seeking a full-time IT Helpdesk / Support Specialist to work out of our San Antonio, TX office. Responsibilities & Expectations Support end users that are running modern operating systems and software packages Responsible for the organization and inventory of IT-related equipment Assist with compliance audits and tracking Assist with a variety of IT projects, as needed Identify areas of improvement and create new mechanisms to promote efficiency, organization, and accuracy Desired Qualifications Interest in the IT field, including communications technology, A/V, hardware, and software Working knowledge of networking concepts and various software packages Technical knowledge to troubleshoot the individual components of a computer Demonstrates a persistent problem-solving and efficient approach to technology Maintains a reliable system for prioritizing tasks and ensuring its completion Strong customer service background; can interface with internal end users, as well as clients Must be able to pass our background check and drug screening Earnings and Benefits Base compensation ranges from $50k-$60k (commensurate with experience) Long-Term Opportunities: We encourage our associates to develop and deploy their strengths. At GDBA, ideas matter. Benefits: Medical, Dental, Vision, Life Insurance, Long-Term Disability Insurance, and Paid Time Off Exceptional 401(k) with Automatic $3k Employer Contribution and 10% of every Associate-Contributed Dollar Matched by GDBA Company Perks: GDBA offers its associates gym and wellness allowances, as well as corporate discount memberships Nicotine-Free: GDBA is proud to be a nicotine-free workforce

Job Details Legal Address - TWIN BRIDGES, CA Seasonal $20.00 - $20.00 Hourly AdministrativeDescription Job Title: IT Support Specialist Department: Information Technology Reports To: Director of Information Technologies Prepared By: Sierra-at-Tahoe Prepared Date: 09/2025 FLSA Status: Non-exempt Pay Status: Hourly YR Status: Seasonal (Full-time) Benefit Status: None Pay Rate: Starting at $20/hr DOE Embrace the thrill of winter and step outside of the norm and into an outdoor opportunity you'll cherish forever. Here at Sierra, we pride ourselves on our welcoming and inclusive work atmosphere that keeps the stoke high for our guests and employees alike all season long. If you're looking for a full career switch centrally stationed in the beautiful Sierra Nevada, you just found it. NOTE: This job description shall not be construed as a contract for employment. Must be at least 18 years of age. Sierra-at-Tahoe is an at-will employer. This position requires a post offer background check. SUMMARY To assist with the support, installation, and maintenance of various information systems hardware, software, and telephone systems. The ability to effectively manage multiple priorities and make independent decisions while working in the field is required. The ability to multitask and follow through to a solution is a critical position attribute. As a customer focused organization, internal and external guest relations are very important. Duties and Responsibilities are (but not limited to): Perform first level problem assistance and/or resolution of client issues, by phone, in person and remotely. Provide issue escalation to other IT support staff as necessary. Daily responsibilities of software support include Accesso Siriusware and Accesso Freedom point of sales, Microsoft Windows 11, Microsoft Office 365, Daily responsibilities of hardware support include Dell desktops and laptops, various tablets and handheld computers, Boca ticket printers, Fargo pass printers, Axess pass printers, Axess lift gates, and office printers and copiers. Record problems, requests, progress, and solutions in ticket tracking system. Document and update existing documentation for IT procedures and installations. Educate and train new and existing end-users in the use of core business applications and assist them in improving their task efficiency through available system tools and procedures. Install some network cabling for PC's, printers, and other networked devices. Climbing, crawling, or otherwise safely maneuvering on and in buildings and lifts with provided safety equipment, when required. Job duties may include crawling under buildings or in roof voids, but not in “confined spaces” with restricted airflow or an inability to exit the work area. Carrying or moving equipment either alone or in team lifting. Participate on an ongoing basis in the formulation, implementation and enforcement of proper resort and corporate system usage and support policies. Aid other departments as needed throughout the season. Other duties as assigned. RESPONSIBILITIES TO SAFETY 1. Protect the safety of self, co-workers, and Sierra-at-Tahoe Resort guests at all times. 2. Report any potentially harmful equipment or situations to the immediate supervisor without delay. 3. Report safety-related accidents and incidents at once to immediate supervisor. 4. Follow all company and department safety policies and procedures. 5. Operate equipment in a safe manner that will not lead to injury of yourself or others. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Solid knowledge of personal computer hardware and operating environments. Basic understanding of various cabling topologies and protocols, including Ethernet and Wireless. Familiarity with a Windows Active Directory environment. Ability to deal effectively with a wide variety of company personnel and departments. Demonstrate an ability to multitask and effectively manage and prioritize the workload. Experience with retail systems, software, and operations. EDUCATION and/or EXPERIENCE Basic 2 year (Information Services, Information Technology,) education or at least 2 years related experience, or a combination of education and experience from which comparable knowledge and skills are acquired. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Resort certification on any necessary equipment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to guest/employee interaction, moving mechanical parts, confined spaces and outside weather conditions. The employee is occasionally exposed to high, precarious places. The noise level in the workplace is usually moderate.

We are looking for a customer service oriented, tech-savvy professional to join our IT team in a highly user-focused position. This individual will coordinate with our managed services provider to produce timely resolution of technical issues related to desktops, laptops, mobile devices, applications, and peripherals to ensure the highest level of customer satisfaction. This role requires hands-on problem solving, proactive communication, and the ability to support both day-to-day tasks and long-term technology projects. Key Responsibilities: * Deliver positive in-person & remote technical support for both simple and complex technical issues, including (but not limited to) diagnosing & resolving hardware, software, and connectivity issues; occasional travel to other BRC sites throughout NYC necessary * Maintain IT infrastructure and systems (Microsoft 365, network equipment, and end points.) * Work with managed services provider to track and manage support cases; ensure timely resolution and communication to staff. * Configure, test, and deploy desktops, laptops, mobile devices, printers, VOIP phones, and conference room A/V equipment. * Install & maintain agency-approved applications and software solutions and manage licensing of third-party application software. * Oversee hardware and software inventory, asset management, license compliance, and procurement and disposal of equipment. * Monitor IT support performance metrics and generate reports to evaluate managed services provider performance and identify areas for improvement. * Support on-boarding & off-boarding workflows * Develop subject matter expertise of all desktop software, custom developed applications, and SAAS products in use. * Collaborate with CCTV, fire & elevator alarms, and other IT services vendors to solve issues. * Maintain up-to-date knowledge of industry trends, technologies, and best practices. * Perform any other related duties as assigned. Hours: Full-time 37.5 hours per week * Monday-Friday 9am-5:30pm * This position is based in New York City, and requires 5 days-a-week onsite. Only local candidates will be considered. Required experience: * 5+ years of experience in IT support. * Extensive experience with hardware, software applications, operating systems, and network connectivity. * Demonstrated ability in helping people and solving problems with strong customer service skills. * Technical expertise in current standard desktop software (Microsoft Office and Windows.) * Proficiency with LAN/WAN troubleshooting. * SharePoint administration skills to manage, configure, and optimize the agency's SharePoint environment a plus. * Reliable, proactive, and able to anticipate customer needs. * Good verbal and written communication skills. MAKE AN IMPACT Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity. Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally. Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city. BENEFITS BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including: * Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents. * A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC. * Tuition assistance and many training opportunities for career development. * Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.

Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries. Click here for more information about Internova Travel Group. Responsibilities Internova is currently looking for a Technical Support Analyst to provide technical expertise and trouble-shooting, finding solutions and supporting hardware, software, and operating systems in an inter-networked environment, which includes different desktop/laptops operating Windows OS and Mac OS (desktop applications, browsers, printers, and telecommunications and video). Additionally, you will assist in the process the onboarding new hires joining the company. This position will work onsite at our Beverly Hills Office (345 N. Maple Dr). * Field incoming help requests from end users via both telephone and e-mail in a courteous manner. * Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. * Responsible for first line Tier 2 technical support. * Work with vendor support contacts and teammates to resolve technical problems with desktop computing equipment and software. * Utilize remote control software to remotely troubleshoot and fix user problems. * Image, configure, and maintain laptops, desktops, and printers. * Troubleshoot phone issues (with assistance from in-house telecom department as needed). * Support various software packages including Microsoft Office, anti-virus, backup, email clients, ActiveSync, VPN client, Adobe Products, Internet Browsers and various GDS software. * Perform system administration of Microsoft Active Directory, Exchange and Office 365 user management. * Escalate IT issues when necessary. * Develop user training manuals, help sheets, frequently asked questions (FAQs) and procedures for end users where applicable. * Able to work extended hours in the event of serious problems or scheduled work. * Able to work as part of the after-hours team rotation for on-call. * Provide clear & concise information through written and verbal communications. * Evaluate documented resolutions and analyze trends for ways to prevent future problems. * Build rapport and elicit problem details from help desk customers. * Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. * Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. * Identify and learn appropriate software and hardware used and supported by the organization. * Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. * Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. * Test fixes to ensure problem has been adequately resolved. * Perform post-resolution follow-ups to help requests. * Responsible for improving systems and processes within the end user standards leveraging improvements in technologies to provide efficiencies with service delivery. Qualifications * Associate's degree in MIS/CIS or equivalent business/industry training and at least 3 years of equivalent on-the-job experience. * 3+ year(s) experience supporting end-user computing technical service support in a business environment. * Familiarity with ITSM tools (e.g., ServiceNow, BMC, Salesforce, or equivalent). * Hands-on experience with IT system implementation and troubleshooting support for core Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, and Active Directory. Experience with Intune, SCCM, or similar tools is a plus. * Experience supporting Mac OS is a plus. * Experience with onboarding process a plus. * Experience supporting remote users via VPN, RDP, and other remote access tools. * Understanding basic cybersecurity principles and ability to follow IT security policies and best practices. * Good time management and multi-tasking skills. * Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or ITIL Foundation preferred. * Ability and willingness to travel overnight occasionally for implementation and support of company locations nationwide. * Ability to work a standard five-day work week, with at least three (3) days per week onsite at a designated company location. * Flexibility to work occasionally after-hours or weekends as needed. * Ability to participate in on-call rotation schedules when necessary. * Experience working in a team-oriented, collaborative environment. * Demonstrates initiative and follow-through to ensure successful results. * Strong ability to conduct research into a wide range of computing issues as required. * Ability to absorb and retain technical information quickly. * Excellent written and oral communication skills. * Ability to present ideas in user-friendly, non-technical language. * Exceptional interpersonal skills, including rapport-building, active listening, and effective questioning techniques. * Highly self-motivated and directed. * Keen attention to detail. * Proven analytical and problem-solving abilities. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Strong customer service orientation with a commitment to user satisfaction and white glove service. * Able to lift a minimum of 25 pounds. PAY AND BENEFITS Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance. The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Setting: 100% Onsite Schedule: Monday - Friday, 8:30am - 5pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: The Help Desk Tier 1 is responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. The IT Technician is also responsible for providing technical assistance and support related to company-supported telephones, copiers, printers, computer systems, hardware, and software, and other miscellaneous equipment. Essential Duties and Responsibilities: Diagnose and resolve technical hardware and software issues (network, printer, cameras, telephones, and/or server support) - ask questions to determine the nature of the problem. Responsible for setting up workstations with computers and necessary peripheral devices. Responsible for installing and configuring appropriate software and functions according to specifications. Offer daily operations and systems support to employees in person, via phone, or email. Troubleshoot hardware and software issues in person, remotely, and via phone. Verify the functionality of hardware and software components. Follow up with users to ensure resolution of issues. Identify and escalate situations requiring urgent attention. Inform management of recurring problems. Log all help desk interactions; Track and route problems and requests, and document resolutions. Redirect problems to the correct resource. Research questions using available information resources. Stay current with system information, changes, and updates. This position will drive to our various locations to serve and assist. Qualifications: Associate's Degree in Computer Science or related field preferred Minimum two (2) years of experience in troubleshooting and providing help desk support Minimum two (2) years of experience in computer networks and systems maintenance Minimum two (2) years of customer service background Requires a valid and clean driver's license, auto insurance, and reliable transportation Ability to meet deadlines and manage stress effectively in high-pressure situations Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience A strong sense of discretion and confidentiality is required Strong experience in Microsoft Suite Working knowledge of fundamental operations of relevant software, hardware, and other equipment Preferred Qualifications: CompTIA A+ Certification Bachelor's Degree in Computer Science or related field is a plus Job Description Work Environment: Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist, and sit throughout the day

Job Description JOB RESPONSIBILITIES: Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount. Performs services and analyses for improvements as assigned. Responsible for responding to service requests to the MIS help extension by utilizing general knowledge and problem-solving skills or to recommend proper MIS personnel for response. Maintains supported systems as required. Includes running backups, editing system data, running reports, troubleshooting, etc... Responsible for assisting with necessary changes to telephone system hardware and cabling. Sets up new accounts within the telephone system. Performs LAN maintenance as directed by the Systems group as necessary. Responsible for knowledge of, and adherence to Company and Departmental Policies. Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships. Communicate (both written and verbal) with and promote positive team members and guest relations. Maintain professionalism at all times when working with other team members and/or guests. Performs all other duties as assigned. JOB REQUIREMENTS: One (1) to Two (2) years computer operations; with hardware and software knowledge from a user and technical standpoint. Knowledge of LAN and MS Office Software is required. Must have strong problem-solving skills and good interpersonal communication skills. Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery. Act with discretion and maintain confidentiality in handling sensitive information. Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park. Must be able to walk and stand for at least a full eight (8)-hour shift. Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout the shift Ability to bend, reach, pull, push, kneel, squat, and grasp as needed. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. Zone assignments covering large areas with long walking distances, Work areas could have high volumes and be located in small spaces, diverse clientele, noise, music, minimal and/or bright lighting, and variation of climate control. The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory. Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department management. For a full list of our career opportunities, please visit **************************** Powered by JazzHR xIGerQh1G4

JOB RESPONSIBILITIES: Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount. Performs services and analyses for improvements as assigned. Responsible for responding to service requests to the MIS help extension by utilizing general knowledge and problem-solving skills or to recommend proper MIS personnel for response. Maintains supported systems as required. Includes running backups, editing system data, running reports, troubleshooting, etc... Responsible for assisting with necessary changes to telephone system hardware and cabling. Sets up new accounts within the telephone system. Performs LAN maintenance as directed by the Systems group as necessary. Responsible for knowledge of, and adherence to Company and Departmental Policies. Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships. Communicate (both written and verbal) with and promote positive team members and guest relations. Maintain professionalism at all times when working with other team members and/or guests. Performs all other duties as assigned. JOB REQUIREMENTS: One (1) to Two (2) years computer operations; with hardware and software knowledge from a user and technical standpoint. Knowledge of LAN and MS Office Software is required. Must have strong problem-solving skills and good interpersonal communication skills. Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery. Act with discretion and maintain confidentiality in handling sensitive information. Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park. Must be able to walk and stand for at least a full eight (8)-hour shift. Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout the shift Ability to bend, reach, pull, push, kneel, squat, and grasp as needed. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. Zone assignments covering large areas with long walking distances, Work areas could have high volumes and be located in small spaces, diverse clientele, noise, music, minimal and/or bright lighting, and variation of climate control. The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory. Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department management. For a full list of our career opportunities, please visit ****************************

The L3, Retail Tech Support role represents the highest tier of technical support or escalation of the most complex, intricate, and challenging issues, requiring expert level knowledge. Examples of incident or problem types include but are not limited to system architecture & integrations, network configuration, payment processing, or advanced hardware & software troubleshooting. This position has focuses on incident & problem escalations, problem management & root cause analysis, knowledge management, and service level management. In this role it is critical to understand customer needs in a diverse matrixed, and franchised organization, and have excellent communication skills for effective written & verbal correspondence internal and external to the organization.

International Motors' Used Truck Reconditioning Center is seeking a Repair Technician Associate to join our growing team. In this hands-on role, you will perform preventative maintenance (PM), diagnostics, and repair work on used Class 8 and light-/medium-duty trucks being prepared for resale through our nationwide network of 15 Used Truck Centers. You'll work across critical vehicle systems such as air brakes, HVAC systems, cooling systems, electronics, and onboard diagnostics, ensuring each unit meets safety and performance standards. This role is ideal for individuals with emerging experience in truck, diesel, or automotive repair, especially those comfortable with Class 8 diagnostics, engine rebuilding, and the use of dealer management systems. You will also support Certified Pre-Owned inspections and reconditioning processes, playing a key role in delivering a top-tier customer experience and high-quality finished product. Schedule: Monday through Friday, 8:00 AM - 4:30 PM No weekends. Responsibilities · Complete assigned work orders accurately and on schedule · Perform high-quality repairs efficiently on Class 8 and light-/medium-duty trucks · Diagnose and repair issues related to air brakes, HVAC, cooling systems, electronics, and onboard systems · Perform preventative maintenance (PM) services and safety inspections · Replace body components and assist with reconditioning for Certified Pre-Owned standards · Maintain a clean, safe, and organized work environment · Deliver strong workmanship that reflects our commitment to exceptional customer experience Minimum Requirements + At least 1 year of technical truck/automotive experience + Valid CDL License Additional Requirements + Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills · Proficiency with Microsoft Office · Experience rebuilding engines · Knowledge of Class 8 and below truck diagnostics and onboard systems · Experience using Dealer Management Systems Benefits and Compensation We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more. For this position, the expected salary range will be commensurate with the candidate's applicable skills, knowledge and experience. You can learn more about our comprehensive benefits package at ******************************************** Company Overview ABOUT TRATON With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth. ABOUT INTERNATIONALFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International trucks and engines and IC Bus school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit ********************* (https://*********************/our-company) . *International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah. EEO Statement We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email ********************* to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.