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The Intec Group jobs - 3,314 jobs

  • Housekeeping/ Hopkinsville

    Intec 3.1company rating

    Intec job in Hopkinsville, KY

    We have Hospital housekeeping jobs available in Louisville. We have several positions available for the first and second shifts. Working 5 days a week. Alternating weekends. Pay is $12.00/ hr. This position is a full-time position in Hopkinsville, KY. Responsibilities: Clean and polish lighting fixtures, marble surface, trim, light switches, door frame, etc. Clean Rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, stairwells, and other work areas. Sweep and mop floors. Vacuum rugs, carpets, upholstered furniture, and draperies. Dust furniture and equipment. High and Low dusting. Polish metalwork Wash walls, ceiling, and woodwork. Wash windows, door panels, and sills. Empty wastebaskets and empty and clean ashtrays. Carry cleaning supplies to the area that is going to be clean Replenishes bathroom supplies Detailing Task list must be completed daily Performs such other duties as assigned by manager or supervisor *Specific duties may vary depending on the list of specifications required by the client at each location Intec will train the employee on the proper guidelines, procedures and proper use of chemicals and equipment during initial training and on an ongoing basis. Employees are expected to follow these guidelines and procedures as outlined.
    $12 hourly 1d ago
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  • Automotive Tool Sales/Route Manager - Full Training

    Mac Tools 4.0company rating

    Ashland, KY job

    Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017
    $44k-50k yearly est. 10d ago
  • Print Engineering - Process Technician

    MCC 4.3company rating

    Bowling Green, KY job

    We are seeking a Process Technician to support operations at a single manufacturing site and across customer locations. This role is critical in ensuring smooth onboarding of new jobs, validating processes handed off by R\&D, and maintaining sustainable production practices. Additionally, the Process Technician will provide technical support to ensure products remain in spec, lead quality and efficiency improvements, and assist with new product development initiatives. The ideal candidate will be highly organized, detail-oriented, and skilled at translating technical requirements into practical, repeatable processes while responding quickly to production challenges. Why work at MCC: Compensation: $90,000 - $110,000 Generous benefits package including medical, dental, vision, disability, life insurance, and 401(k) Paid Holidays: New Year's, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays Key Responsibilities: Job Onboarding: Lead the introduction of new products or jobs into production, ensuring readiness and alignment with plant capabilities. Training & Support: Develop and deliver training for floor personnel on new processes, equipment, and best practices. Process Validation: Confirm that R\&D handoffs are feasible and sustainable for long-term production. Technical Support: Provide proactive and reactive support to operators, ensuring products remain in spec and resolving issues quickly. Documentation & Standards: Create and maintain detailed process documentation, SOPs, and quality standards. Trials & Testing: Plan and execute trials to validate processes, troubleshoot issues, and optimize performance; conduct lab evaluations and comparative analysis with competitive products. Continuous Improvement: Identify opportunities to streamline workflows and enhance efficiency in label manufacturing and related operations. Customer Interaction: Support customer and MCC-sponsored new product development projects; participate in coater trials and customer visits, occasionally requiring on-site work across shifts. Quality Oversight: Maintain lab/testing equipment and calibrations; initiate raw material complaints (SNAR), track corrective actions, and manage quality holds. Qualifications: Bachelor's degree in engineering or related field (or equivalent experience); 2- or 4-year degree or 2-4 years of related experience/training acceptable. Experience in manufacturing environments, preferably in labels or similar industries. Strong problem-solving skills and ability to manage multiple priorities. Math skills (including Algebra) and knowledge of printing/converting materials and technologies. Excellent communication and training skills; ability to write reports, business correspondence, and procedure manuals. Ability to travel for internal and customer visits and trials. Other Considerations: Occasional lifting of rolls/samples up to 40-45 lbs. Work around coating and slitting equipment; safety shoes may be required. Professional attire for customer visits; flexible hours for multi-shift coverage. #AppcastOPT For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world's most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations. MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at ***************** If you need assistance or an accommodation in applying, please contact our Human Resources Department at ***********************. Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
    $90k-110k yearly 3d ago
  • Industrial Maintenance Technician - National Travel

    Advanced Technology Services 4.4company rating

    Kentucky job

    Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Ensure you read the information regarding this opportunity thoroughly before making an application. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: · Performs competent break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to determine root cause of problem; dismantling devices to gain access to and remove defective parts; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; and performing troubleshooting and repair of electrical circuitry and mechanical systems. · Identifies parts, supplies and repair items as necessary for equipment maintenance and repair. · With minimal instruction, performs maintenance as per industry standards. · Works with customer counterparts to execute maintenance, reliability, and preventative maintenance procedures. · May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks. · Conforms and complies with customer contractor codes of conduct, housekeeping standards, and safety processes · Documents work performed in service reports, and applicable management systems. · Performs routine processes with and within industrial control systems to troubleshoots and analyzes complex equipment, perform equipment maintenance, and to resolve equipment problems. · Utilizes in-depth application of electrical, mechanical, and fluid power aptitude to troubleshoot and repair equipment. · Completes and conducts on-the-job training and technical self-study programs for career development. · Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions. Knowledge, Skills, Abilities (KSAs), & Competencies: Essential KSAs: · High School Graduate or equivalent (GED). · Associates degree with a Technical focus and 5 years of related experience in specific industry; or, 7 years of experience in specific industry. · Must be able to use basic hand tools and specialized tools as appropriate. · Possesses working knowledge and experience regarding electrical, mechanical, and fluid power systems in related fields. Can analyze the problems, synthesize alternative solutions, and perform repairs · Extensive travel required. (Local, National). Desirable KSAs: · Experience in preventative maintenance techniques, precision measuring, mechanical alignments, and general maintenance of applicable process equipment. · Exposure to programmable logic controllers, field devices, and electrical drive and motor systems. Competencies: · Communications · Customer Focus · Personal Discipline · Safety Physical Demands and Working Conditions: While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. ( ) ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. xevrcyc Revisión de la política de privacidad aquí here. ( )
    $43k-55k yearly est. 1d ago
  • PrePress Graphics Specialist

    MCC 4.3company rating

    Louisville, KY job

    The Prepress Graphics Specialist is accountable for all tasks/duties described in this job description as well as other assignments as directed by the Department Manager and/or Plant Manager. The Prepress Graphics Specialist sets the foundation for successful printing production. They ensure that the proper format, appearance and layout is set before the full print run is completed. You must have successfully completed the role of Prepress Graphics Specialist 1 or had previous similar work experience, prior to being considered for this role. Primary Responsibilities include: Regular and predictable attendance, including logging in and out of time worked Complies with all company and safety policies and procedures Convert supplied files and or use supplied instructions to create final proof files. Applies trap and minimum print specifications to files Outputs hard copy or PDF proofs. Convert approved proof files to final stepped files for plate output Utilizes PPMS to complete Evaluations and Job Tasks, communicate directions in Comments and Set Up Notes Set up complex art files, which may include combination print processes and specialty requirements. Create new tooling files Color manipulation and color correction Complete Evaluations on separator/customer supplied art files Proofread finished files, including the completion of QA checklist Interacts with Customer Account Representatives or Label Engineering concerning job specifications or special requirements Additional Responsibilities (less than 50% of time): Interact directly with the customer or graphics separator concerning questions, feedback on specifications, etc. May assist in maintaining/coordinating the management of front-end workflows and process templates when changes are required May assist in research and development of new technology May perform routine maintenance/coordinate the management of computers and equipment May Assist in/coordinate the management of overseeing and maintaining color management processes, including equipment, software, create color profiles and procedures Participate in continuous improvement / Kaizen teams. Attends department meetings and internal training classes Other duties as assigned Job Requirements The requirements for the job are as follows: HS Diploma or GED is required; College degree strongly preferred, ideally related to the printing industry Minimum 1-3 years experience print manufacturing environment. Technical expertise required in the plant specific printing processes. Excellent communication skills with the ability to translate technical information into actionable tasks. Intimate knowledge in preparing / planning artwork for high-volume printing. Knowledge of color separations, press layouts, print specifications Proficiency in MS Office applications Radius job management software experience is a plus. Ability to multi-task and work in a fast paced environment. Self-starter with strong organizational and planning skills. For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world's most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations. MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at . If you need assistance or an accommodation in applying, please contact our Human Resources Department at . Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
    $32k-45k yearly est. 3d ago
  • Dow - U.S. Apprentice Program

    Dow 4.5company rating

    Campbellsburg, KY job

    At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place. About You and this role We are seeking candidates for exciting and rewarding Apprenticeship opportunities available at our facility in Carrollton, KY within the U.S. Apprenticeship Program. As part of the U.S. Apprenticeship Program, Apprentices participate in a 2-3 year program offering hands-on work experience in our chemical plants while attending community college to earn a company-paid Associate's degree. During the program, Apprentices will be offered paid tuition, wages, and some benefits. Upon successful completion of the program, Apprentices will have earned an Associate's Degree in one of several technical disciplines. Apprentices will report to an Apprenticeship Program Leader who will support the Apprentice throughout the apprenticeship program. Apprentices who successfully complete the program will also be highly considered for a job within the company. Individuals selected to fill an available Apprentice opening will be required to sign an offer letter that will commit them to working for Dow for 2 years upon being offered a full-time position. The hourly rate of pay for this role will be at least $21.69. The exact pay rate will be communicated if you are chosen to receive an offer of employment. The hourly pay rate is set by the Company and is non-negotiable. Expected hire date for these opportunities is June 8th, 2026; but it could go onto August 3rd, 2026 at the latest. Responsibilities Apprenticeship Opportunities are available in the following fields: Process Technician Millwright/Mechanical Technician Laboratory Technician Process Technician Process Technicians operate equipment in assigned areas of the plant and perform operations related activities per the work process. They utilize chemical manufacturing knowledge and experience to operate and troubleshoot the plant in a safe and efficient manner. Primary Responsibilities and Key Skills Routine operation of basic control systems and devices to monitor levels, temperatures, pressures and flow rates, and transfer of products. Controlling, monitoring and adjustment of all control systems and manually operated equipment. Properly lifting hoses, bolt flanges and operate valves and similar equipment including the proper clearing and isolation of equipment. Following operating discipline, procedures, and practices to ensure a safe and efficient operation of assigned duties. Troubleshoot process, product quality, safety, and environmental problems, and identify equipment requiring maintenance. How to perform maintenance and project work safely and efficiently. Clearing and tagging equipment as required and issuing Safe Work Permits for maintenance and project work. Performing all duties with a high degree of dedication to safety and environmental stewardship. Millwright/Mechanical Technician Millwright/Mechanical Technicians install, maintain, troubleshoot and repair process and mechanical equipment used in industrial processing. The mechanical equipment may include ANSI (American National Standards Institute) pumps, various types of compressors, blowers, fans, gearboxes, mixers and agitators. Primary Responsibilities and Key Skills Maintaining and repairing all types of mechanical equipment. Troubleshooting, diagnosing, and replacing defective equipment parts. Reading blueprints and design drawings. Mechanical troubleshooting and repair skills. Procedure use - this includes field use, review, revision, and development of procedures. Laboratory Technician Laboratory Technicians follow Environmental Health & Safety and Operating Discipline / Quality System procedures and practices. They process samples according to Sample Plans. Perform basic calibration and maintenance of analytical systems. Laboratory Technician Apprentices perform routine analyses, using existing tools to evaluate validity of data, apply basic statistics, compare to specified limits and take appropriate action. Primary Responsibilities and Key Skills Quality calibration of Equipment Routine Analytical Measurements including (but not limited to) Gas chromatography Fourier-transform infrared spectroscopy (FTIR) Titration Mechanical property testing (viscosity, rheology, density, etc.) Various pH and acidity measurements Flammability and/or combustibility tests. Maintenance and troubleshooting of analytical equipment Routine cleaning and care of laboratory materials including Solvent use Glassware handling Selection and use of material compatible Personal Protective Equipment (PPE) Qualifications Educational Requirements A minimum of a High School Diploma or GED is required. Individuals who are currently enrolled in high school or college or have graduated or received a GED within the last two years will be required to provide official transcripts/GED scores prior to being invited to an onsite interview. Must have completed Algebra or Technical Math and Science coursework in High School, per graduation requirements. Completion of Chemistry and / or Physics coursework in High School is preferred. After an offer of employment, but prior to date of hire, must complete college entrance exams / assessments at the community college to be attended. Must not be required to take any remedial or transitional coursework. If already enrolled in the degree program related to the field you applied for or have credits that would transfer toward it, individual must have no less than 2 full semesters remaining toward the applicable degree. Preferred educational qualification: minimum GPA of 2.500 out of 4.000 if you are currently enrolled in high school or college OR you have graduated from high school or college or obtained a GED within the last 2 years Additional Requirements Must be 18 years or older on or before your start date. Some roles require a current, valid US driver's license or the ability to obtain prior to your start date. Please note that before being cleared to report to work, you will be required to successfully complete a Motor Vehicle Records check to verify the status of your driver's license. Must possess a TWIC card or be eligible to obtain a TWIC card. For information on TWIC eligibility requirements, please see: (If unable to access link, copy and paste in your browser). Be able to work all applicable shifts on a rotating basis (including weekends & holidays) and work overtime, when needed. A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process. Preferred Skills Active Learning: Demonstrate a strong willingness to learn and actively participate in training programs to gain a thorough understanding of manufacturing processes, safety protocols, and quality standards. Time Management: Effectively manage time to ensure completion of tasks and upholding to production schedules, while maintaining high standards of quality and safety. Enthusiasm for Learning: Proactively seek opportunities to learn new skills and improve existing ones, demonstrating initiative and a commitment to continuous improvement in manufacturing processes and techniques. Troubleshooting (Problem-Solving): Skills in identifying and resolving processes, product quality, safety, and environmental issues. Mechanical Aptitude: Ability in handling equipment and performing maintenance tasks. Environment Health and Safety: Commitment to performing duties safely and with environmental responsibility. Communication: Coordinating with co-workers and other team members effectively. Physical Demands Willing and able to meet physical demands of the job, with or without reasonable accommodations: Lift 50 pounds, lift hoses, bolt flanges and operate valves and similar equipment routinely. Climb ladders/stairs and work at heights. Work in tight or closed-in spaces. Must be able to wear and use personal protective equipment (PPE), including harnesses with a total weight capacity of 300lbs. Work comfortably and safely at elevated heights. Candidates must be familiar with, or willing to undergo training in, the proper usage and maintenance of safety equipment to ensure safe movement and operations at heights. Additional Notes: Relocation assistance is not provided. About Dow Dow (NYSE: DOW) is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting ************ As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on ************ Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-###-####) and select option 8.
    $29k-35k yearly est. 9d ago
  • Claims Examiner

    Firstsource 4.0company rating

    Remote or Louisville, KY job

    Job Title:Medical Claims Examiner-Work From Home Job Type:Full Time FLSA Status:Non-Exempt/Hourly Grade:H Function/Department:Health Plan and Healthcare Services Reporting to:Team Lead/Supervisor - Operations Role Description:The Claims Examiner evaluates insurance claims to determine whether their validity and how much compensation should be paid to the policyholder. The Claims Examiner is responsible for reviewing all aspects of the claim, including reviewing policy coverage, damages, and supporting documentation provided by the policyholder. Roles & Responsibilities * Review insurance claims to assess their validity, completeness, and adherence to policy terms and conditions. * Collect, organize, and analyze relevant documentation, such as medical records, accident reports, and policy information. * Ensure that claims processing aligns with the company's insurance policies and relevant regulatory requirements. * Conduct investigations, when necessary, which may include speaking with claimants, witnesses, and collaborating with field experts. * Analyze policy coverage to determine the extent of liability and benefits payable to claimants. * Evaluate the extent of loss or damage and determine the appropriate settlement amount. * Communicate with claimants, policyholders, and other stakeholders to explain the claims process, request additional information, and provide status updates. * Make recommendations for claims approval, denial, or negotiation of settlements, and ensure timely processing. * Maintain accurate and organized claim files and records. * Stay updated on industry regulations and maintain compliance with legal requirements. * Provide excellent customer service, addressing inquiries and concerns from claimants and policyholders. * Strive for high efficiency and accuracy in claims processing, minimizing errors and delays. * Stay informed about industry trends, insurance products, and evolving claims management best practices. * Generate and submit regular reports on claims processing status and trends. * Perform other duties as assigned. Top of Form Qualifications The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Top of Form Top of FormEducation * High School diploma or equivalent required Work Experience * Medical claims processing experience required, including use of claims processing software and related tools Competencies & Skills * Highly-motivated and success-driven * Exceptional verbal and written communication and interpersonal skills, including negotiation and active-listening skills * Exceptional analytical and problem-solving skills * Strong attention to detail with a commitment to accuracy * Ability to adapt to change in a dynamic fast-paced environment with fluctuating workloads * Basic mathematical skills * Intermediate typing skills * Basic computer skills * Knowledge of medical terminology, ICD-9/ICS-10, CPT, and HCPCS coding, and HIPAA regulations preferred * Knowledge of insurance policies, regulations, and best practices preferred Additional Qualifications * Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements * Ability to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test Work Environment The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may work onsite or remotely from home. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 25 pounds. Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law. Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities. About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Work Location: Remote
    $27k-37k yearly est. 2d ago
  • AI Content Creator

    Firstsource 4.0company rating

    Louisville, KY job

    Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. About the Opportunity Firstsource is building a team of highly skilled AI Content Creators with specific domain knowledge (see below). This is contract (gig based)work only. However we will have some full-time opportunities in the future. If you're an expert in your field, we hope you'll join our team of high-performing people who will develop and optimize AI-generated content focused on one or more of the following areas: Administrative Law Algebra Algorithmic Game Theory Applied Mathematics Applied Probability Arithmetic Artificial Intelligence (Computer Science) Artificial Intelligence Automata and Formal Languages Automated Reasoning Bayesian Statistics Biology Calculus & Advanced Math Chemistry Coding (Python, Javascript, SQL, HTML/CSS, PHP) Cognitive Intelligence Cognitive Science (AI) Cognitive Science (Mathematics) Cognitive Science (Psychology & AI) Combinatorial Optimization Computational Complexity Computational Finance Computational Learning Theory Computational Logic Computational Neuroscience Computational Number Theory Computational Statistics Computer Science Constructive Mathematics Control Theory Critical Thinking (Philosophy) Decision Analysis Decision Making (Critical Thinking) Decision Theory Differential Equations Discrete Math & Logic Dynamic Systems Dynamical Systems Earth Science Epidemiology Ethics (Moral Philosophy) Finance Financial Mathematics Fuzzy Logic Game Theory (Mathematics & Economics) Geometric Analysis Geometry & Trigonometry Graph Theory History Humanities Hybrid Systems Information Theory Interval Analysis Knowledge Representation Language Arts Languages Law (contract, evidence, statutory) Linear Programming Logic (Philosophy) Mathematical Biology Mathematical Economics Mathematical Education Mathematical Epidemiology Mathematical Logic Medicine & Health Model Checking Natural Sciences Negotiation Theory News NLP (AI & ML) Nonlinear Dynamics Operations Research Optimization Theory Parallel Computing Performing Arts Philosophy Physics Physics (Engineering) Probabilistic Reasoning Probability & Statistics Problem Solving (Root, Cause, Analysis) Proof Theory Quantum Information Theory Reinforcement Learning Religion Retail Shopping Risk Analysis Risk Management Science & Research Methodology Scientific Methodology (Research Science) Set Theory Social Psychology Statistical Learning Theory STEM Structural Equation Modeling Symbolic Logic System Identification Systems Theory Theoretical Computer Science Theoretical Cryptography Theory of Computation Type Theory Uncertainty Quantification Verification and Validation Visual Arts Qualifications Bachelors,Masters, or Ph.D. Expert/fluent written and verbal English language skills are required Expertise in your fieldis required (one or more of the above mentioned) Experience in AI content creation preferred
    $54k-85k yearly est. 2d ago
  • Sr. Patient Financial Advocate

    Firstsource 4.0company rating

    Louisville, KY job

    Hours: Monday-Friday, 8:00am - 4:30pm Pay Range: $20 -$21 hourly The goal of the Senior Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by, contacting the patients by telephone and screen them to determine if the patient is eligible for state, county, and federal assistance programs. Essential Duties and Responsibilities: * Screen patients for eligibility of State and Federal programs * Identify all areas of patients' needs and assist them with an application for the appropriate State or Federal agency for assistance * Initiate the application process when possible * Advise patients of the appropriate assistance program(s) to best suit their individual needs * Provide detailed instructions to patients regarding securing all available program benefits * Advise patients of program time limitations and ensure that all deadlines are met * Complete all necessary steps in locating patients and involving the outside field staff when necessary * Obtain all necessary information from patients upon the initial contact when possible * Record thorough and accurate documentation on patient accounts in the CUBS system * All documentation in the CUBS system should be clear and concise * Maintain a positive relationship with patients throughout the entire application process * Assess the status and progress of applications * Contact government agencies when necessary * Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained. * Other duties as assigned or required by client contract * Maintain good working relationships with State and Federal agencies * Resolve accounts in a timely manner * Meet daily productivity goals and objectives as assigned by management * Maintain confidentiality of account information at all times * Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct * Maintain awareness of and actively participate in the Corporate Compliance Program * Maintain a neat and orderly workstation * Assist with other projects as assigned by management Educational/Vocational/Previous Experience Recommendations: * High school diploma or equivalent is required * Prefer previous customer service/call center experience * Prefer 1-3 years experience with medical coding, medical billing, eligibility (hospital or government, or other pertinent medical experience * Proficient PC knowledge and the ability to type 30-40 wpm * Ability to effectively work and communicate with coworkers, patients, and outside agencies * Ability to present oneself in a courteous and professional manner at all times * Ability to stay on task with little or no management supervision * Demonstrate initiative and creativity in fulfilling job responsibilities * Excellent organization skills * Ability to prioritize multiple tasks in a busy work environment * Reliability of task completion and follow-up Working Conditions: * Must be able to sit for extended periods of time. * For Remote Work from Home - must have a quiet, private area to perform work Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws. Firstsource Solutions USA, LLC
    $20-21 hourly 2d ago
  • Registered Nurse-ICU

    Zenex Partners 4.2company rating

    Lexington, KY job

    Job Opportunity: Registered Nurse - ICU Facility: Lexington Medical Center - NC Employment Type: Travel/Contract Shift: Night (3x12 Hours) 19:00 7:00 Job Duration: 13 weeks Compensation: Rate Type: Hourly Over Time: 40 total hours in 1 week: 1.4% Double Time: None On-Call: 10$ Call Back: 1.5% Holiday Pay: 1.5% Additional Information: Position / Specialty: ICU Shift: Nights Ratios/Daily Caseload: 2-3:1 Years of experience REQ: 1.5+ First-timers accepted: Yes Weekend REQ: EOW Certs REQ: BLS, ACLS, NIHSS, & CRRT Is on-call REQ? No Will clinician float within scope to meet facility needs? Yes 5 facility float clause is EMERGENCY ONLY. Most travelers are assigned to the same unit for the majority of the contract 75% of holidays Open to accommodating block schedule? Depends on the days blocked, they can usually do their best but not 100% guarantee Locals accepted: No locals within 50 miles Pending License accepted: Yes RTO Restrictions: Ideally no more than 2 weeks and they would like us to add the time to the end Guaranteed Hours: Yes, hours are guaranteed Special Requirements: EPIC, NO recent Atrium employees (PRN and internal temp included) within the past year and no recent return travelers that recently lived local Hospital Highlights Type of Facility: Magnet Facility No level 1 trauma exp needed Total Staffed Beds: 326 Scrub Color: Royal blue (nursing) Charting: EPIC Parking Cost: Free in attached garage lot, only accessible with badge
    $74k-139k yearly est. 4d ago
  • Team Lead

    Firstsource 4.0company rating

    Louisville, KY job

    Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies. Job Title: Team Lead Job Type: Full Time FLSA Status: Non-Exempt/Hourly Grade: G Function/Department: Health Plan and Healthcare Services Reporting to: Supervisor/Manager - Operations Pay Range: TBD Role Description: The Team Lead plays a crucial role in ensuring the HPHS team operates efficiently and effectively, delivering exceptional service to our clients. Roles & Responsibilities * Lead and mentor a team of professionals, ensuring they meet performance targets and objectives. * Assist team members with daily tasks and resolve operational issues to ensure client needs are met promptly and effectively. * Identify and recommend process improvements to enhance team efficiency, quality, and cost-effectiveness. * Implement and maintain quality control measures to ensure that products and services meet or exceed industry standards and client expectations. * Develop and maintain key performance indicators (KPIs) to measure and report on the effectiveness and efficiency of team operations. * Foster strong relationships with clients, address their concerns, and ensure high levels of satisfaction. * Identify training needs and provide support for the professional growth of team members. Expected/Key Results * Exceed customer experience metrics, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and other relevant measures. * Assist in meeting revenue targets by effectively managing login hours, staffing levels, and other critical factors. * Assist in meeting team retention targets to ensure a stable and experienced workforce. * Skilfully handle customer escalations to address concerns and provide timely resolutions. * Ensure the team consistently meets the highest quality standards in their work. * Provide coaching and mentoring to support the professional development and growth of team members. * Ensure the availability of resources in line with scheduling requirements for efficient operations. * Achieve a score of 'XXXX' on Employee Satisfaction parameters for respective programs and processes, fostering a motivated and engaged team. * Prioritize people engagement and development, including employee retention, professional growth, and succession planning within the team. Qualifications The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Education * High school diploma or equivalent required Work Experience * At least 2 years of team experience, with a consistent track record of strong performance Competencies & Skills * Strong analytical, problem-solving, and decision-making skills * Excellent verbal and written communication, interpersonal, and leadership skills * Familiarity with industry-specific technologies and tools * Knowledge of relevant industry regulations and compliance Additional Qualifications * Ability to work flexible schedule based on client demands * Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements * Ability to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test Work Environment The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may work onsite or remotely from home. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 25 pounds. Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law. Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.
    $39k-71k yearly est. 2d ago
  • Visual Data Evaluator

    Firstsource 4.0company rating

    Louisville, KY job

    We are seeking a talented and detail-oriented Visual Data Evaluator to join our team. The ideal candidate will play a crucial role in ensuring the quality and accuracy of training data for our various visual models. This role requires a strong background in visual arts, along with the ability to make informed editorial decisions that enhance the effectiveness of our training processes. Key Responsibilities Editorial Decision-Making: Evaluate visual content based on established editorial guidelines and relevant art direction. Make informed decisions about visual assets to ensure their alignment with project goals. Understanding Visual Styles: Analyze and interpret various visual styles to ensure accurate representation in training datasets. Collaborate with team members to discuss style preferences and approaches. Error Detection: Spot subtle errors in visual content, including inconsistencies in design, color mismatches, and alignment issues. Provide constructive feedback to improve the quality of training data. Quality Assurance: Conduct thorough reviews of datasets to ensure high standards of visual quality and compliance with project specifications. Work closely with the data collection team to ensure that sourced materials meet the required criteria. Collaboration: Collaborate with cross-functional teams, including designers, artists, and project managers, to ensure coherence in visual output. Participate in team meetings to discuss project progress and share insights on visual quality. Continuous Learning: Stay updated on industry trends and advancements in visual arts, including emerging technologies and innovative design practices. Participate in training and workshops to enhance skills related to visual evaluation. Qualifications Education: Bachelor's degree in Graphic Design, Visual Arts, Advertising, Motion Design, or a related field, or currently attending design school/university. Experience: Proven experience in graphic design, advertising, motion design, VFX, post-production, or CGI. Familiarity with visual evaluation standards and training data quality assurance is a plus. Skills: Strong understanding of visual aesthetics, styles, and art direction. Excellent attention to detail and a critical eye for spotting errors. Proficient in design software such as Adobe Creative Suite (Photoshop, Illustrator, After Effects, etc.). Strong communication and teamwork skills. Why Join Us? Opportunity to work on cutting-edge projects in a dynamic environment. Contribute to the development of innovative visual models. Collaborate with a talented team of creative professionals.
    $34k-49k yearly est. 2d ago
  • Food Safety Manager

    Land O'Frost 4.1company rating

    Madisonville, KY job

    Company At Land O'Frost, our brands of lunchmeat and specialty sausage products are recognized as one of the nation's best- selling and trusted brands. We have accomplished this through our incredible team of employees who are customer focused, motivated, achievers, developers, and purpose driven. We are seeking more passionate people to join our innovative team. Summary The Food Safety Manager is responsible to implement and manage process control systems and preventative actions in the food safety area. Manages HACCP and Regulatory compliance issues. This includes food safety issues that are controlled by SSOP, HACCP or other pre-requisite programs. Develops employees through education, training, monitoring, and mentoring. How YOU will contribute Implement and manage process control systems and preventative actions in the food safety area. Conduct plant walk-thru/third party audits and provide feedback on potential issues. Laboratory Oversight - Data analysis of routine data as well as guiding the investigation data collection. Monitor and work with other departments to ensure compliance with regulatory requirements. Ensure the food safety system is properly written, validated, documented, and implemented as directed to ensure USDA regulatory compliance. Manage local Food Safety/HACCP team in coaching, performance, training and development including leading seek and destroy and foreign material teams. Partner with the Quality Manager to develop strong Food Safety and Quality driven plant initiatives. About YOU Bachelor's degree in Food Science, Biology, Microbiology, or related field. Advanced degree preferred. Project management skills - capable of working on and managing multiple high priority projects. Technical knowledge of food safety, food science, and regulatory requirements. Demonstrates an understanding of process control methods and application of preventative practices. Minimum of 5 years of experience in Food Safety Management preferred with experience supervising staff. Previous experience working or overseeing a food micro-lab. Proficient using MS Office and other database tools.
    $56k-78k yearly est. 1d ago
  • Store - Huck's Assistant Manager

    Huck's Market 4.3company rating

    Paducah, KY job

    This is so much more than just a job! Come join a company where you have an opportunity to be an owner. We are a 100% Employee-Owned Company. It takes a special person to be an Associate with Huck's. Our standards for customer service and store cleanliness are extremely high. All our Associates are expected to give our customers fast, friendly service at all times. Our golden rule: "The customer is the most important person in all our stores." Job Title: Huck's Market Assistant Manager Job Purpose: Th Assistant manager is responsible for the proper and efficient operation of their shift, within company policy, in such a manner as to ensure that the shift contributes to the increased profitability of the store and to assist the manager in management functions. An Assistant Manager must be willing to accept a promotion and assume the responsibilities of a store manager upon completion of training programs and as an opening is available. (The option to relocate when there is an opening is negotiable.) Job Duties and Responsibilities: General Management Gives all customers prompt and courteous service, which includes using the gasoline intercom to greet customers and adhering to Best In Class standards Observes shift operating hours at all times as assigned by the Store Manager including helping to fill shifts Work the store manager's days off as well as at least two (2) evening shifts per week. We want to have our strongest associates in the store during peak hours. Performs specific tasks as assigned by the Store Manager Effectively communicates with store associates and management Follows all federal, state, and local laws and ordinances pertaining to the operation of the store Provides a role model of conduct for other associates in the store Ensures Store Manager is made aware of all sales, cash, or operating discrepancies Ensure all associates are in proper uniform and providing prompt, courteous customer service Bookkeeping Completes a shift change report at the beginning and end of the shift according to company policy Properly records all hours worked by clocking in/out on the computer at the store. Rings all sales as discussed in the Policy Manual and Basic Training Manual Accurately records all over rings and refunds Completes daily paperwork and makes store deposits as directed by the Store Manager Human Resources Treats all associates with dignity and respect and uses the proper personnel management techniques Advises Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance Security Ensures all associate shift procedures are followed Ensures a safe shopping and working environment Ensures cash and merchandise in the store are handled in a secure manner according to company policy Ensures vendor check- in procedures are followed per company policy Merchandising Keeps coolers, drink boxes, store shelves, and displays fully stocked and fronted at all times Properly cleans and maintains equipment and readies high margin products such as coffee, fountain drinks, etc. as directed by Store Manager Uses correct pricing as listed on the DSD or grocery book for all merchandise Maintenance Ensures store appearance reflects company expectations and standards Floors are kept clean, waxed and buffed to a high gloss shine Store windows and all glass are clean Parking lot is swept daily, kept clean and in good repair Ensures rest rooms are clean and in good working order Reports any maintenance problems that cannot be corrected immediately without assistance to the Store Manager Ensures all food service areas are kept clean and follows all sanitation procedures Safety Ensures that lifting procedures are followed, per company policy Ensures that ladders are properly used Ensures that lifting procedures are followed per company policy Ensures that wet floor signs are used, per company policy Reports accidents promptly to store manager and corporate office Huck's Bucks Loyalty App Actively promote the Huck's Bucks Loyalty app to customers Communicate to customers the benefits of signing up and using the app Monitor transactions for potential misuse of points or discounts Assist customers on how to sign up and use the app for discounts and redemption Benefits: Competitive salary commensurate with experience. Comprehensive benefits package including health, dental, vision, and life insurances, ESOP, 401K with match, paid time off, and paid holidays. Opportunities for career advancement and professional development within a growing company. Employee discounts for food and fuel. The Requirements, Duties, and Responsibilities list is incomplete but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload, or technical development). Huck's is an equal opportunity employer. At Huck's we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classifications protected by law.
    $30k-36k yearly est. 4d ago
  • Supervisor

    Firstsource 4.0company rating

    Louisville, KY job

    Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies. Job Summary Manage day-to-day operations of one or more teams in the call center. Plan, direct, manage and evaluate team performance to ensure customers are receiving a high level of service. Role & Responsibilities: Leads a team of 12- 20 customer service associates and motivates them to achieve the team' SLA. Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters. Floor walks regularly for at least 5 hours per day to supervise, coordinate, and monitor the activities of customer service associates to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing. Handles any escalations that an associate is unable to handle, solves process related queries and handles grievances. Listens to calls and coaches the team to enhance performance. Monitors the calls/chat taken by the associates and provides them with feedback. Interacts with the quality team to seek feedback on the team's performance and team quality scores. Conducts monthly and confirmation appraisals for the associates by 7th of each month and provides them feedback. Prioritizes and assigns work to associates and initiates corrective measures to resolve day- to- day work related problems including scheduling or adjusting overtime requirements, break management as necessary. Devises strategies to minimize attrition & absenteeism. Organizes training program for the associates. Interacts with other departments like HR and administration to develop and maintain effective rapport and to resolve issues and inquiries pertaining to policies, statutory compliances and administrative requirements. Holds team briefing and de- briefings before and after each shift. Organizes weekly team meetings to update the associates on any process changes, quality issues and team SLA and KPIs. Initiates and administers the rewards and recognition program for the team. Organizes the monthly team outings in coordination with the associates and the team members. Educational/Professional Qualifications: Required:1-2 years of supervisory experience. Previous experience in a healthcare call center role. Excellent knowledge of MS Office and especially Excel . Preferred:Min 1 year as Process leader/TE 2 years Undergraduate/Graduate of a 4 year college course Required Skills: Strong organizational, planning and analytical skills. Basic arithmetic and statistical skills for analysis of data and generation of reports. Problem solving skills Good written and verbal communication skills & team management skills. Mentoring, motivating skills and Coaching skills Collaborative & consultative Socially confident Achievement oriented Creative Analytical Communicative Dental claims experience - added advantage Competencies that will be Assessed: Business Foresight -Ability to strategize & demonstrate deep business insight that helps identify & develop strategic opportunities Influencing Managing Transformation - Ability to work and lead transformations in a dynamic environment Fostering partnerships with internal and external stakeholders Working across boundaries - collaborative working towards a "One Firstsource" identity Decision making and problem solving skills Driving Excellence
    $26k-33k yearly est. 2d ago
  • Configuration Analyst

    Firstsource 4.0company rating

    Louisville, KY job

    We are seeking a highly skilled and experienced Configuration Analyst to join our team. The ideal candidate will have extensive knowledge of Healthcare Payer operations and a strong experience in developing and delivering configuration on Claims platforms like Core Admin platforms. This role is essential for ensuring that our staff are well-trained and knowledgeable about industry standards, processes, and best practices. Key Responsibilities Configuration of Healthcare Payer (Health Plan) Core Administrative Platforms: Design and configure the benefits, system parameters, and pricing requirements on the Health Plan (Payer) core administrative platforms for various lines of business, including Medicare, Medicaid, Commercial, and Individual-Exchange, ensuring compliance with business requirements and regulatory standards. Requirements Gathering and Analysis: Collaborate with clients and internal stakeholders to gather and document configuration requirements, ensuring a clear understanding of client needs and project objectives. Configuration Design and Execution: Develop detailed configuration designs, incorporating feedback from clients and internal stakeholders, and obtain approval prior to implementation. Execute configuration activities as per the approved design, ensuring accuracy and alignment with client specifications. Testing and Quality Assurance: Partner with the testing team to conduct thorough testing of configurations, review results, and make necessary adjustments to ensure quality and performance standards are met. Required Skills and Qualifications Minimum of 2+ years of experience in Configuration on either HealthRules Payer or Facets or QNXT is required (US Health insurance). Proven experience with configuration for Medicare, Medicaid, Commercial, and Individual-Exchange lines of business. Experience with HealthEdge HealthRules Payer (HRP) configuration would be preferred Experience with HealthEdge Source (Burgess) or HealthEdge GuidingCare would be added advantage Strong communication skills, with demonstrated ability to engage effectively with clients and internal stakeholders. Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. The companyparticipates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization. It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
    $59k-88k yearly est. 2d ago
  • Bilingual Quality Auditor

    Firstsource 4.0company rating

    Louisville, KY job

    The primary objective of this role is to evaluate and enhance associate performance by ensuring compliance with quality standards and service level agreements, in alignment with Firstsource's core values. The Quality Analyst will be responsible for conducting audits, generating and analyzing quality reports, identifying performance trends, and acting as a liaison for internal teams and clients. This individual will serve as a subject matter expert in processing knowledge, quality metrics, and improvement initiatives for the assigned unit. Key Responsibilities: Conduct detailed analysis of individual, team, and organizational quality performance metrics. Perform regular audits, side-by-sides, coaching sessions, and development meetings to support associate improvement. Maintain a repository of internal quality data to track trends and guide performance enhancement strategies. Collaborate with other Quality Analysts to share updates, support content development, and maintain training materials. Stay informed on industry trends and best practices in quality and employee development. Contribute to the evolution of quality initiatives, including expanding scope, refining scoring methodologies, and updating guidelines. Serve as a primary point of contact for quality-related client communications and inquiries. Perform additional duties as assigned. Skills and Competencies: Strong understanding of contact center operations and commitment to service excellence. Demonstrated success in quality monitoring and performance improvement. Skilled in identifying process inefficiencies and agent performance gaps. Exceptional verbal, written, and presentation skills, including the ability to deliver feedback constructively and confidentially. Highly organized, detail-oriented, and capable of managing multiple priorities. Effective in remote mentoring and coaching environments. Bilingual (English/Spanish) with the ability to audit, coach, and deliver feedback in both languages. Qualifications: Bachelor's degree in a related field (education, communication, business) or equivalent experience preferred. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) required. 2 years of experience in an international contact center; quality experience required. 2 years of healthcare experience. Fluency in Spanish and English required (written and verbal).
    $27k-33k yearly est. 2d ago
  • Healthcare Collections Specialist

    Firstsource 4.0company rating

    Remote or Louisville, KY job

    Job Title: Healthcare Collections Specialist Schedule: M-F 8am to 9pm EST Role Description: The Healthcare Collections Specialist performs specialized collection work. This task is performed on behalf of clients to help in reducing their outstanding accounts receivables Roles & Responsibilities * Efficiently navigate multiple software systems while documenting current and confidential account information * Maintain a confidential and organized remote work environment * Assist in acquiring and updating debtors' contact information within client systems. * Handle inbound calls from patients seeking assistance with payment on their outstanding medical/healthcare accounts, offering suggestions for resource acquisition or negotiating payment arrangements compliant with the healthcare provider's guidelines * Initiate outbound calls to patients who have yet to establish payment or payment arrangements for resolving outstanding medical/healthcare bills, providing assistance and guidance on payment options * Collaborate effectively in a virtual team environment to meet daily and monthly productivity goals, focusing on call volume and collection targets * Operate within a virtual work setting, participating in weekly contests and incentives to maintain high motivation and engagement with patients to collect outstanding amounts Commit to staying up-to-date with collection laws and company compliance requirements, ensuring adherence to the Fair Debt Collection Practices Act (FDCPA) while assisting patients * Comply with federal laws governing collection practices * Adhere to the company's established policies and procedures, as detailed in the Employee Handbook and the Employee Code of Conduct * Demonstrate an understanding of and active participation in the Corporate Compliance Program * Assist with additional projects as directed by management Preferred Educational Qualifications * High school diploma or equivalent is required Preferred Work Experience * Collection's experience is preferred * 6 months customer service experience Competencies & Skills * Proficiency in engaging and communicating with patients, colleagues, and management, whether in physical or remote virtual chat settings * Consistent demonstration of a courteous and professional demeanor * Self-discipline to remain focused on tasks, even with minimal supervision * Proactive and innovative approach to fulfilling job responsibilities * Skillful prioritization of multiple tasks through effective time management and organizational abilities * Strong PC proficiency, with a typing speed ranging from 30-40 words per minute About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies
    $28k-35k yearly est. 2d ago
  • Manager - Revenue Cycle

    Firstsource 4.0company rating

    Louisville, KY job

    Job Title: Manager - Early Out Reports To: Operations Director Shift: M-F 8am-5pm EST Position Overview: The Early Out Manager is responsible for leading and supervising a team of Early-Out Representatives, both remote and onsite. This role ensures operational efficiency, employee performance, and quality assurance across the department. The Manager will maintain accurate employee records, monitor productivity, and collaborate closely with internal and client-facing teams to meet performance expectations. Key Responsibilities: Provide daily oversight and direction for departmental operations Manage account inventory and deliver daily/weekly reports to the Operations Director Monitor and support staff training initiatives Step in to cover responsibilities during staff absences or periods of high call volume Coordinate overtime schedules as needed to meet workload demands Document and report disciplinary issues to the Operations Director and Human Resources Conduct quality assurance activities including account audits, productivity reviews, and performance evaluations Collaborate with the Client Services Manager to ensure service delivery aligns with client expectations and inventory flows efficiently through the revenue cycle Uphold company policies and procedures as outlined in the Employee Handbook and Code of Conduct Actively participate in the Corporate Compliance Program Support additional projects and initiatives as assigned by leadership Required Qualifications: Bachelor's degree or equivalent professional experience Proven experience with Epic Systems Strong understanding of patient accounting processes Background in Early-Out and Healthcare Collections Exceptional interpersonal and communication skills across all levels of staff and clients Professional demeanor with a commitment to courteous and respectful conduct Proficiency in personal computer use and related software Demonstrated initiative, problem-solving ability, and creativity in task execution Ability to manage multiple priorities in a fast-paced environment Strong leadership and team management capabilities Willingness to travel as needed Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
    $66k-94k yearly est. 2d ago
  • Grain Origination Merchant

    Cargill 4.7company rating

    Owensboro, KY job

    Cargill's size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way. Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials - from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill. This position is in Cargill's agricultural supply chain business. We sit at the heart of the supply chain, partnering with farmers and customers to source, make and deliver essential products. Job Purpose and Impact The Grain Origination Merchant will represent the critical link between customers, commercial accounts and the company's customer facing strategy. In this role, you will translate regional and local cash commodity market knowledge into timely and competitive service offerings for customers. Key Accountabilities Develop and maintain relationships with core customers and select commercial customer segments. Focus on competitively positioning commodity offers in local cash markets to efficiently source them through our processing facilities while focusing on maximizing profitability for both customers and the company. Develop a deep understanding of the basic market access needs desired by customers in the segment and work to quickly adapt to changes in these needs with shifts in local cash markets. Collaborate with internal sales, merchandising, customer service and operations teams to meet customer needs efficiently and in a manner which is tightly linked to regional and local cash market strategies. Enable an efficient and effective customer experience through utilizing our systems and digital offerings. Consistently identify and communicate customer insights back into the business unit that can be utilized to create and enhance standardized customer segment value propositions, as well as overall business strategy development. Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff. Other duties as assigned Qualifications Bachelor's degree in a related field or equivalent experience Commercial or sales experience Minimum of two years of related work experience Preferred Qualifications Commercial and financial acumen Understanding of basic production agriculture principles Proficient in Salesforce Position Information Relocation assistance will not be provided for this position. Location: Owensboro, Kentucky Equal Opportunity Employer, including Disability/Vet.
    $67k-95k yearly est. 46d ago

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