The Jane Pauley Community Health Center jobs in Indianapolis, IN

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. Reports To: Chief Medical Officer Location: Central Indiana (Multi-site; travel required) Join Jane Pauley Community Health Center We are seeking an experienced Director of Quality and Population Health to provide strategic and operational leadership across clinical quality, regulatory compliance, population health, and value-based care. This role is critical to sustaining excellence in care delivery, strengthening outcomes for the populations we serve, and ensuring JPCHC remains compliant with HRSA, UDS reporting, Joint Commission standards, payer quality programs, and internal clinical benchmarks. Position Summary Under the direction of the Chief Medical Officer, and in close partnership with executive leadership, site leaders, and clinical teams, the Director of Quality and Population Health leads the organization's quality infrastructure and population health strategy. This leader ensures JPCHC: Maintains a high-quality, safe, and reliable clinical care environment Achieves and sustains top-tier performance on clinical quality measures (UDS, HRSA, HEDIS, payer programs, and internal metrics) Maximizes performance in value-based payment arrangements Strengthens its impact on Social Drivers of Health to improve long-term patient outcomes The Director is a visible, influential leader who models JPCHC's mission, values, and commitment to continuous improvement. Key Responsibilities Quality & Regulatory Leadership Develop, implement, and sustain JPCHC's Quality Improvement Plan in alignment with organizational goals, federal and state regulations, HRSA requirements, Joint Commission standards, and payer expectations Lead and facilitate the Quality Improvement / Quality Assurance (QI/QA) Committee Administer the enterprise Quality Program, including governance structure, committee cadence, dashboards, and reporting Maintain HRSA FTCA compliance, QA/QI documentation, audit readiness, and corrective action plans following audits, site visits, or adverse events Oversee incident reporting, root cause analysis, sentinel event prevention, and follow-up processes Partner with Compliance to reduce organizational risk and standardize safe clinical practices Clinical Quality & Population Health Define and operationalize quality goals, targets, and expected workflows across all practice sites Lead the development and standardization of clinical workflows for chronic disease management, preventive care, immunizations, lab follow-up, referrals, and care coordination Partner with nursing, providers, and site leadership to close care gaps and improve outcomes Monitor documentation accuracy and support provider feedback and performance improvement Lead initiatives supporting Patient-Centered Medical Home (PCMH) designation and value-based care success Track and improve infection control, medication safety, and safety culture metrics Continuous Improvement & Training Lead Quality Department staff using Lean, PDSA, Six Sigma, or similar improvement methodologies Coach site leaders on translating quality initiatives into daily operations Design and support training related to quality workflows, documentation standards, and improvement methods Serve as an educator and mentor in quality, safety, and high-reliability practices Promote a culture of transparency, learning, accountability, and continuous improvement Strategic & Organizational Partnership Advise executive leadership on staffing and infrastructure needed to meet quality and population health goals Identify and eliminate unwarranted variation in clinical practice Support grant compliance and performance related to quality and population health deliverables Participate in committees, leadership meetings, and organizational initiatives related to HRSA policy, PCMH, and clinical protocols Direct Supervisory Responsibilities Quality Liaison Patient-Centered Medical Home (PCMH) Coordinator Population Health Outreach Team Members Key Collaborative Relationships Chief Medical Officer Chief Operating Officer Chief Financial Officer Chief Information Officer Director of Clinical Informatics Compliance Officer Regional and Executive Behavioral Health Leadership Regional Medical Directors Site Managers Physicians, Advanced Practice Clinicians, Therapists Contracted and Partnered Care Management Teams Qualifications Education & Experience Master's degree in Public Health, Nursing, Pharmacy, or related field (MPH, MSN, DNP, PharmD required) Certified Professional in Healthcare Quality (CPHQ) preferred Minimum of five (5) years of leadership experience in ambulatory or primary care settings Strong knowledge of the Federally Qualified Health Center (FQHC) model Experience with Patient-Centered Medical Home (PCMH) initiatives preferred Demonstrated expertise in population health management and chronic disease management Proven success leading pay-for-performance and value-based care programs Experience with Lean, Six Sigma, or other quality improvement methodologies (certification preferred) Advanced skills in healthcare data analysis and performance measurement Skills & Attributes Highly organized with exceptional attention to detail and follow-through Strong strategic, analytical, and problem-solving skills Effective communicator with the ability to influence across disciplines Demonstrates professionalism, integrity, and confidentiality Proficient with EHR systems and Microsoft Office applications Willingness and ability to travel up to 50% across regional practice sites Certifications & Licensure American Heart Association Basic Life Support (BLS) required State licensure commensurate with education What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.