The Jane Pauley Community Health Center jobs in Indianapolis, IN

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. We are currently seeking a Patient Service Representative (PSR) to join our team. This role is ideal for someone who thrives in a patient-facing environment, enjoys variety, and is passionate about supporting community health. Job Summary As a Patient Service Representative, you will serve as the first point of contact for patients both in person and over the phone. You'll play a vital role in scheduling, registration, insurance verification, and ensuring a warm and welcoming experience. This float position provides coverage across the JPCHC network, requiring reliable transportation and flexibility to support multiple practice sites. Job Responsibilities (include but are not limited to): Greet and assist patients and families in a professional and friendly manner Schedule patient appointments and manage inbound calls (answered by third ring) Collect and verify patient demographics and insurance information in the Electronic Health Record (EHR) Determine patient eligibility for financial assistance programs and obtain required documentation Collect patient co-payments and follow JPCHC's money handling procedures Assist with medical record requests, correspondence, and message response within one business day Maintain cleanliness and organization of the patient waiting area Provide coverage across JPCHC locations during staffing shortages Participate in departmental and organizational meetings Perform other duties as assigned Required Skills and Qualifications: High School Diploma or equivalent (GED) preferred Knowledge of medical office practices required Strong written and verbal communication skills At least two (2) years of experience in an ambulatory healthcare setting preferred Excellent customer service and interpersonal skills Ability to adapt quickly and travel between practice sites as needed Basic computer literacy and accuracy in data entry What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. Job description: The Jane Pauley Community Health Center (JPCHC) is seeking an experienced and mission-driven HR Generalist to support core human resources functions across the organization. This role plays a key part in ensuring a positive employee experience and maintaining compliance with HR policies, employment laws, and organizational standards. The HR Generalist reports to the HR Manager and supports HR operations across compensation, hiring, onboarding, training, and performance management. Key Responsibilities Recruitment & Onboarding Partner with hiring managers and the Talent Acquisition team on all open requisitions from need identification through new hire orientation. Assist with onboarding processes as needed and serve as a backup for New Hire Orientation. Recruit, interview, and help select candidates for vacant positions (in collaboration with the Recruiter). Employee Relations & Support Respond to employee inquiries related to policies, procedures, and HR programs. Investigate employee relations concerns and advise the HR Manager on appropriate resolutions. Maintain a high level of integrity, professionalism, confidentiality, and compassion at all times. Compliance & Policy Administration Ensure compliance with federal, state, and local employment laws and regulations. Maintain up-to-date knowledge of HR trends, regulatory changes, talent management practices, and employment law. Assist with government reporting, ensuring accuracy and compliance. Support the administration of performance review programs to ensure consistency and equity. HR Operations Assist HR leadership with hiring, terminations, promotions, performance reviews, and harassment claims. Respond to and process unemployment claims. Conduct exit interviews, collect related data, and analyze trends behind employee separations. Assist with medical staff and payor credentialing and privileging processes as needed. Qualifications Required Skills Excellent written and verbal communication skills. Strong interpersonal, negotiation, and conflict-resolution abilities. Outstanding organizational skills and attention to detail. Effective time management and ability to prioritize tasks. Ability to maintain confidentiality and uphold professional and ethical standards. Thorough knowledge of employment-related laws and regulations. Education & Experience Bachelor's degree in Human Resources, Business Administration, or related field (required). Minimum of three years of HR experience (required). Technical Skills Experience with ADP Workforce Now (HRIS and Payroll) preferred. Proficiency in Microsoft Word and Excel. Familiarity with web-based tools and HR technology. If you are passionate about supporting employees, strengthening HR operations, and contributing to a mission-driven organization that serves Indiana communities, we encourage you to apply! What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. Jane Pauley Community Health Center (JPCHC) is seeking a Board-Certified/Board-Eligible Outpatient Pediatrician to join a thriving pediatric practice at our Washington Pavilion Health Center, part of our growing network of Community Health Centers. This role offers the unique opportunity to work in a large, integrated, multiservice Federally Qualified Health Center (FQHC) serving an underserved urban population. In addition to joining a mission-driven organization, you'll be part of a collaborative care team including clinical and in-house social support staff allowing you to focus on delivering high-quality, patient-centered care. JPCHC is known as a pillar of care in Marion County, with locations such as the Washington Pavilion exemplifying our commitment to accessible, inclusive healthcare. We value candidates who bring a positive, team-oriented approach and demonstrate a consistent, consecutive history in employment or training. At JPCHC, you will join a mission-driven, family-friendly, and collaborative care model with access to clinical and in-house social support teams, enabling you to focus on delivering exceptional patient-centered care. Job Responsibilities (include but are not limited to):Direct Patient Care Provide full-time, on-site outpatient pediatric care Ensure continuity of care within JPCHC's coordinated inpatient and outpatient resources Refer patients within JPCHC's network, prioritizing patient preference and clinical judgment Clinical Leadership & Collaboration Provide medical direction and supervision to care team members Support staff education and pediatric clinical training Lead and participate in quality assurance, utilization review, and clinical pathway initiatives Engage in patient satisfaction efforts and managed care programs (including Medicaid) Participate in equitable after-hours call rotation in collaboration with JPCHC leadership Community Engagement Participate in local and statewide child health outreach activities Represent JPCHC in community initiatives promoting child health and wellness Contribute to advancing JPCHC's mission of accessible, inclusive care for all Required Qualifications MD or DO degree with Board Certification or Board Eligibility in Pediatrics Active Indiana medical license or ability to obtain one Commitment to serving underserved pediatric populations Strong communication skills and team-based mindset Leadership experience or interest strongly preferred Experience in FQHC or community health settings highly desirable What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. We are currently seeking a Behavioral Health Consultant (BHC) to join our Arlington Health Center. This position is ideal for a licensed therapist who is passionate about integrated care, enjoys fast-paced primary care or pediatric settings, and thrives in a collaborative, team-based model. Job Summary The Behavioral Health Consultant (BHC) works alongside Primary Care Providers and Specialty Medicine Providers, serving as an integral member of the medical team to address a broad spectrum of behavioral health needs within the clinic population. The BHC conducts brief biopsychosocial assessments, provides solution-focused, evidence-based interventions, and supports early identification, treatment, and prevention for as many patients as possible. The BHC provides same-day consultative services, assists in managing chronic conditions, supports psychoeducation, and works closely with the care team to improve recognition, treatment, and management of psychosocial and medical conditions. The BHC also provides brief follow-up, triage, and referral to specialty mental health care when needed. Essential Duties & Responsibilities (include but are not limited to): Patient Care & Intervention Provide behavioral health assessments, diagnostic impressions, and brief psychotherapeutic interventions. Deliver same-day brief interventions for coping strategies, treatment compliance, and behavioral change. Conduct risk assessments and support crisis intervention. Provide brief follow-up, relapse prevention, and education. Support treatment of chronic conditions (e.g., diabetes, insomnia, pain, medication adherence). Proactive Identification & Care Coordination Review/scrub provider schedules daily to identify patients with unmet behavioral health needs. Proactively recommend same-day BHC consultations to medical teams. Participate in daily huddles, rounding, and interdisciplinary team meetings. Collaborate with enabling services and referral departments for case management needs. Triaging and referring patients to specialty behavioral health when appropriate. Offer ongoing consultation and monitoring for patients who require continuity services. Integrated Team Collaboration Provide timely and succinct feedback to medical providers with consultation findings and recommendations. Assist physicians, advanced practice providers, and medical staff in managing overall patient health. Work as a core member of the care team to build clinical pathways or best practice programs for targeted populations (e.g., chronic pain, diabetes, heart disease, obesity). Participate in team-based care activities and integrated treatment planning. Deliver services in exam rooms when possible to reduce stigma and reinforce team-based care. Education & Program Development Provide psychoeducation and culturally responsive behavioral strategies tailored to patient needs. Develop and teach classes that promote wellness, skill-building, and prevention. Provide behavioral health education to medical teams on evidence-based interventions and integrated care best practices. Share knowledge with team members formally (in-services, documentation) and informally. Assist in developing BHC response protocols for key medical conditions and treatment issues. Documentation & Compliance Document all patient encounters in the Electronic Health Record (EHR) in a timely and compliant manner. Ensure documentation aligns with JPCHC, state, county, and federal reporting requirements. Deliver patient care that is efficient, accurate, culturally responsive, and customer service-oriented. Required Skills and Qualifications: Master's Degree in Clinical Psychology, Counseling Psychology, Social Work, or related behavioral health field (required) Indiana licensure as LMHC, LMFT, or LCSW, or license-eligible (required) Training and experience in pediatric behavioral health (required) Prior integrated or team-based care experience (strongly preferred) Ph.D. or Psy.D. in Clinical or Counseling Psychology from an APA-accredited program (preferred) Knowledge of state and county reporting requirements Proficiency in Microsoft Office and Electronic Health Records (EHR) What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. We are currently seeking a Certified or Registered Medical Assistant (CMA or RMA) to join our Team. This role is ideal for someone passionate about patient care, collaboration, and community health and is open to traveling to other locations. Job Summary As a Certified or Registered Medical Assistant (Float), you will support the clinical team by preparing patients for their visits, assisting providers with procedures, and performing key administrative and clinical tasks. You'll be an essential part of our efforts to ensure a smooth, supportive, and high-quality experience for every patient. Job Responsibilities (include but are not limited to): Room patients and collect vitals Perform EKGs, administer injections, and assist with minor procedures Coordinate referrals and manage triage communications Prepare and stock exam rooms Document patient information accurately in the Electronic Health Record (EHR) Perform CLIA-waived lab tests, prepare specimens, and support VFC tracking Maintain clinical compliance with OSHA, CLIA, and ADA standards Required Skills and Qualifications: Certification or Registration as a Medical Assistant (CMA or RMA) Graduation from an accredited ABHES or CAAHEP MA program BLS Certification (American Heart Association 1 to 3 years of relevant professional experience is required. High School diploma or equivalent Strong interpersonal and communication skills Experience in an ambulatory care setting preferred Familiarity with CHIRP, VFC, and VOMS systems a plus What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. We are seeking a part-time Dental Hygienist join our dedicated Dental Team. In this role, you will deliver high-quality preventive oral healthcare, educate patients on good oral hygiene practices, and support the overall mission of improving community health. Job Responsibilities (include but are not limited to): Provide direct patient care, including prophylaxis, debridement, hand scaling, sealants, fluoride treatments, and radiographs. Perform patient assessments, including charting, periodontal evaluations, and vital signs. Review medical histories and document patient conditions, needs, and chief complaints. Develop and implement individualized dental care plans under the supervision of a dentist. Assist with dental emergencies, implementing appropriate interventions as needed. Set up, maintain, and sterilize dental instruments and equipment per established guidelines. Educate patients and families on oral hygiene, preventive care, and treatment options. Maintain accurate and timely documentation in patient records and reports. Support clinic operations, including patient reception, triage, and office duties as needed. Qualifications & Requirements: Bachelor's or Associates degree from an accredited dental hygiene program. Valid dental hygiene license (Indiana). Current Basic Life Support (BLS) certification or willing to complete upon start. Knowledge of federal, state, and institutional regulations governing dental outpatient services. Excellent interpersonal skills, with the ability to communicate effectively with diverse populations. What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. As a Staff Accountant, you will be responsible for a wide range of accounting functions including accounts payable, journal entries, reconciliations, grant-related reporting, and month-end close support. You'll play a key role in maintaining financial integrity and supporting organizational growth. Responsibilities Prepare and record incoming cash receipts with accurate coding Reconcile monthly bank accounts and resolve discrepancies Assist with month-end and year-end journal entries and closing processes Maintain fixed asset schedules and support depreciation reporting Support annual budget preparation and departmental input Process and post approved invoices, ensuring timely payments Manage vendor relationships and resolve invoice issues Track credit/debit memos and void checks with proper documentation Oversee weekly accounts payable check runs and EFTs Maintain organized financial records and documentation Assist with 1099 vendor tracking and annual reporting Prepare monthly financial statements and audit schedules Reconcile general ledger and balance sheet accounts Support IRS Form 990 and other federal/state filings Prepare grant-related invoices and financial reports Respond to financial information requests professionally and promptly Uphold confidentiality and compliance with internal policies Skills & Competencies Strong understanding of general ledger accounting and reconciliation Proficiency in Microsoft Excel and Word Experience with electronic accounting systems and AP automation tools Excellent organizational and time management skills Strong analytical thinking and attention to detail Effective written and verbal communication skills Ability to work independently and collaboratively Qualifications Bachelor's degree in Accounting, Finance, or Business Administration Minimum of 3 years of accounting experience Experience in nonprofit or healthcare finance preferred Familiarity with grant accounting and financial reporting Knowledge of GAAP and internal control procedures What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. We are currently seeking a Clinical Supervisor to join our team. This leadership role is ideal for an experienced nurse who is passionate about supporting clinical teams, driving quality improvement, and ensuring a positive patient experience. Job Summary The Clinical Supervisor provides daily leadership and operational support for the practice site. In partnership with the Practice Manager, this role helps guide the site's clinical operations, fosters collaboration among staff, and ensures efficiency, compliance, and exceptional patient outcomes. The Clinical Supervisor is responsible for supervising clinical support staff, monitoring workflows, and serving as a patient advocate all while maintaining a culture of teamwork and continuous improvement. Job Responsibilities (include but are not limited to): Team Supervision & Clinical Operations Oversee daily clinical workflows, including staff assignments, patient scheduling, room assignments, medication and supply management, and lab testing Supervise staff activities to ensure compliance with JPCHC standards and patient safety practices Monitor infection control compliance and environment of care regulations Provide training and mentorship for new employees and conduct competency assessments Support inventory management, ordering, and oversight of clinical supplies and vaccines (including VFC program and CHIRP) Monitor vaccine and medication logs, quality controls, and implement corrective actions as needed Participate in staff hiring, development, evaluation, and disciplinary processes Serve as a liaison between clinical and non-clinical staff and providers Quality & Improvement Support quality improvement initiatives, chart audits, and reporting in collaboration with the Quality Department Participate in mock trainings, data collection, and program evaluations related to Patient-Centered Medical Home and Medical Neighborhood initiatives Identify process gaps, recommend improvements, and implement solutions Patient Advocacy Act as a patient advocate by assisting with navigation of the healthcare system Provide patient education using evidence-based practices and approved JPCHC resources Ensure accurate and timely documentation of patient encounters and communications in the EMR Required Skills and Qualifications Current state licensure as a Registered Nurse (RN) or Licensed Practical Nurse (LPN) required Basic Life Support (BLS) certification through AHA required At least 2 years of supervisory, charge nurse, or team lead experience in an ambulatory or acute care setting Strong critical thinking, decision-making, and problem-solving skills Excellent communication and organizational skills Ability to manage multiple priorities in a fast-paced, high-pressure environment Knowledge of the Indiana Nurse Practice Act and infection control standards Commitment to patient safety, teamwork, and quality outcomes Education and Experience Graduation from an accredited nursing program required 2-5 years of supervisory experience in an ambulatory or acute care setting preferred What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. We're expanding services through a new partnership with Jewel Human Services and we'd love for you to grow with us. If you're passionate about serving vulnerable populations and delivering holistic, community-based healthcare, we encourage you to apply. Job Summary We are seeking a dedicated Nurse Practitioner to join our team in a unique grant-funded role supporting Jewel Human Services through deployment at the ROCK Community Center and CARE Center in Indianapolis. This role is part of the HF MCPHD grant and supports the delivery of high-quality, integrated care to underserved communities in non-traditional settings. The Nurse Practitioner will operate under JPCHC's clinical standards while delivering mobile and community-based services in alignment with grant objectives. This position is expected to remain active through the duration of the grant period ending (enter date). Continuation beyond that date is contingent upon renewal or extension of grant funding and HRSA scope approval. Job Responsibilities (include but are not limited to): Provide direct patient care including physicals, immunizations, PCP visits, and referrals. Deliver services at both the ROCK and CARE Centers, utilizing onsite nurse's stations and clinical resources. Adhere to JPCHC's clinical standards, preventive care protocols, and wellness service guidelines. Coordinate care across departments and refer patients for services not available on site. Collaborate with other healthcare professionals to meet the unique needs of each patient. Contribute to the success of grant-funded objectives and ensure compliance with all related requirements. Participate in the provision of mobile and/or home-based services as defined by the grant. Maintain thorough and timely clinical documentation in accordance with FQHC and HRSA standards. Ensure alignment with HRSA's approved scope of project, including any required 5C Form changes for service delivery sites. Required Skills and Qualifications Licensed Nurse Practitioner in the state of Indiana. Certification by a nationally recognized NP certifying body (e.g., AANP, ANCC). Minimum of one (1) year experience as a practicing NP, preferably in community or primary care. Strong clinical judgment, flexibility, and ability to work in both traditional and mobile settings. Experience working with underserved populations and/or grant-funded programs preferred. Excellent communication, collaboration, and problem-solving skills. Commitment to culturally competent, trauma-informed care. Be part of something bigger. Apply today and help us build healthier futures. What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. We are currently seeking a Patient Care Coordinator (RN) to join our team. This role is ideal for a registered nurse who is passionate about care coordination, patient advocacy, and driving quality improvement. The Patient Care Coordinator works closely with providers, staff, and external partners to ensure smooth care transitions, support chronic disease management, and improve patient outcomes. Job Summary The Patient Care Coordinator is an essential member of the practice care team, working under the direction of the Practice Manager. This role supports health promotion, disease prevention and management, patient education, nursing care planning, and coordination of care with both internal teams and external facilities. The position is hybrid-remote, with work arrangements tailored to the needs of the RN and JPCHC leadership. Job Responsibilities (include but are not limited to): Patient Advocacy & Care Coordination Serve as a patient advocate, helping patients navigate the healthcare system Provide patient education using evidence-based practice and JPCHC-approved resources Support patient self-care management of disease and behavior modification interventions Coordinate continuity of care between primary and specialty providers, hospitals, ERs, and JPCHC teams Conduct telephonic outreach to patients post-hospitalization, discharge, or ER visit Manage care transitions for high-risk patients, ensuring timely follow-up appointments Perform phone triage, medication refills, and prior authorizations within scope of licensure Document all patient interactions accurately and consistently in the EMR Quality Improvement & Clinical Support Participate in quality improvement (QI) initiatives and provide feedback on clinical best practices Monitor closure of care gaps, quality metrics, overdue labs, and abnormal results Perform proactive outreach to patients due for preventive screenings Support pre-visit planning with providers and staff Assist with data collection, outcomes reporting, clinical audits, and program evaluation related to Patient-Centered Medical Home (PCMH) and Medical Neighborhood initiatives Preceptorship & Mentorship Serve as a nurse preceptor for newly hired clinical staff or nursing students Required Skills and Qualifications Current state licensure as a Registered Nurse (RN) required Graduation from an accredited nursing program required Basic Life Support (BLS) certification through AHA required Minimum 2 years' experience in ambulatory, triage, or acute care setting preferred 2-5 years' experience in chronic disease management, case management, utilization management, or adult acute care preferred 1 year of experience or knowledge of Patient-Centered Medical Home (PCMH) initiatives preferred Strong critical thinking, decision-making, and problem-solving skills Ability to assess patients without face-to-face interaction Excellent communication and organizational skills Knowledge of Indiana Nurse Practice Act What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. We are currently seeking an Optometric Technician to support our optometrists and deliver exceptional patient care in a community-focused setting. Summary The Optometric Technician (Optometry Tech) plays a critical role in supporting optometrists and ensuring smooth, efficient clinical operations within the eye care practice. Optometry Techs prepare exam rooms, review patient records, conduct preliminary testing, assist with procedures, and help patients feel at ease throughout their visit. Technicians perform tasks such as visual acuity testing, tonometry, retinal imaging, and documenting clinical information in the EHR. They also assist with contact lens instruction, support eyewear selection and ordering, and ensure all equipment and exam areas remain clean, stocked, and compliant with safety protocols. Success in this role requires strong interpersonal skills, attention to detail, professionalism, and the ability to work collaboratively in a fast-paced clinical environment while maintaining compliance with HIPAA, OSHA, and JPCHC standards. Essential Duties and Responsibilities (include but are not limited to the following) Conduct preliminary eye tests: obtain medical and vision history, perform visual acuity screening, and accurately document patient concerns. Perform diagnostic testing as directed, including visual fields, retinal imaging, corneal topography, and tonometry. Prepare patients for examinations, explain procedures, and ensure a comfortable, supportive experience. Administer eye drops and medications per optometrist instruction. Assist with contact lens fittings, including patient education on insertion, removal, and lens care. Clean, disinfect, calibrate, and properly shut down optometric equipment. Maintain accurate, timely documentation in the electronic health record (EHR). Educate patients on eye care, eyewear use, and basic vision health questions. Support administrative tasks such as appointment scheduling, verifying insurance, and managing patient records. Maintain a clean, sterile exam environment and ensure clinic areas are stocked and organized. Collaborate with optometrists and staff to support efficient patient flow and high-quality care. Maintain appropriate patient volume on the doctor's schedule. Verify insurance benefits and eligibility for exams and eyewear. Learn and correctly apply frame and lens selection guidelines, including sliding fee scales and insurance requirements. Order and dispense eyewear and maintain an organized optical area. Accurately collect payments and process billing for exams and optical services. Supervisory ResponsibilitiesQualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made. Education and Experience Basic Life Support (BLS) certification required (or obtained within 90 days of hire). Prior experience in an optometry or ophthalmology practice preferred; on-the-job training may be provided. Basic knowledge of eye anatomy, vision testing procedures, and optical terminology preferred. Proficiency with optometric instruments and electronic health record systems. Familiarity with HIPAA, OSHA, and general healthcare compliance standards. Strong interpersonal, communication, and customer service skills with a patient-centered approach. Detail-oriented with strong organizational and multitasking abilities. What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. We are currently seeking a Licensed Behavioral Health Therapist (LCSW, LMFT, or LMHC) to join our team. This position offers the chance to serve an established panel of patients in a medically underserved community while working alongside in-house wraparound support, including Outreach Specialists, Care Managers, and Patient Care Coordinators. Job Summary As a Licensed Behavioral Health Therapist, you will provide psychosocial assessments, therapeutic counseling, and crisis intervention for patients and families. You'll collaborate with an interdisciplinary healthcare team to ensure continuity of care, support smooth transitions, and promote quality patient outcomes. This role is ideal for a mission-driven therapist who thrives in a collaborative, community-based setting. Job Responsibilities (include but are not limited to): Conduct comprehensive psychosocial assessments and develop individualized treatment plans Provide short-term therapeutic counseling and crisis intervention to patients and families Collaborate with physicians, nurse practitioners, and the broader care team to ensure integrated care Coordinate services and support smooth transitions across levels of care Maintain accurate and timely clinical documentation in the Electronic Health Record (EHR) Apply knowledge of protective service mandates for both adults and children Utilize de-escalation and crisis intervention techniques when needed Build and maintain strong relationships with community resources, medical teams, and protective services Participate in team-based care meetings and continuous improvement initiatives Required Skills and Qualifications Master's Degree in Social Work, Counseling, or Marriage & Family Therapy Active Indiana licensure as LCSW, LMFT, or LMHC (required) CPI (Non-Violent Crisis Intervention) certification preferred Relevant experience in healthcare, mental health, or community-based services Strong knowledge of disease processes, human behavior, and principles of growth and development Ability to provide effective therapeutic counseling and crisis intervention Excellent interpersonal and communication skills; ability to collaborate in a team-based setting What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. Our mission is simple yet powerful: to promote a healthy community through accessible, respectful, and integrated healthcare delivered in partnership with local organizations and available to every individual and family, regardless of insurance status. Come be part of a team that is changing lives every day. The Opportunity: We are seeking a dedicated and compassionate Certified or Registered Medical Assistant (CMA/RMA) to join our Washington Street Pavilion Pediatrics team. This role is integral in supporting both patients and providers, ensuring high-quality, efficient, and compassionate care. Job Responsibilities (include but are not limited to): Prepare and stock exam rooms to ensure readiness for patient care Room patients, check vital signs, and assess patient needs to communicate effectively with providers Assist providers with procedures and patient care as needed Administer injections, perform EKGs, and coordinate referrals Triage patient phone calls, review test results, manage pharmacy calls, and review medications Complete patient documentation accurately and in a timely manner within the Electronic Health Record (EHR) Perform point-of-care lab testing, prepare specimens, and maintain compliance with CLIA standards Communicate effectively with patients, families, coworkers, and external partners to support patient care and outcomes Ensure adherence to clinical standards including OSHA, CLIA, ADA, and VFC program requirements Minimum Qualifications: Certified (CMA) or Registered (RMA) Medical Assistant Graduate of an accredited ABHES or CAAHEP Medical Assistant program High school diploma or equivalent required American Heart Association BLS certification required Knowledge of standard clinical, lab, and medical procedures Computer literacy and accurate data entry skills required Familiarity with VFC, CHIRP, and VOMS systems strongly preferred Minimum of 3 years' experience in an ambulatory care setting preferred What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. We are currently seeking a Behavioral Health Consultant (BHC) to join our Arlington Health Center. This position is ideal for a licensed therapist who is passionate about integrated care, enjoys fast-paced primary care or pediatric settings, and thrives in a collaborative, team-based model. Job Summary The Behavioral Health Consultant (BHC) works alongside Primary Care Providers and Specialty Medicine Providers, serving as an integral member of the medical team to address a broad spectrum of behavioral health needs within the clinic population. The BHC conducts brief biopsychosocial assessments, provides solution-focused, evidence-based interventions, and supports early identification, treatment, and prevention for as many patients as possible. The BHC provides same-day consultative services, assists in managing chronic conditions, supports psychoeducation, and works closely with the care team to improve recognition, treatment, and management of psychosocial and medical conditions. The BHC also provides brief follow-up, triage, and referral to specialty mental health care when needed. Essential Duties & Responsibilities (include but are not limited to):Patient Care & Intervention Provide behavioral health assessments, diagnostic impressions, and brief psychotherapeutic interventions. Deliver same-day brief interventions for coping strategies, treatment compliance, and behavioral change. Conduct risk assessments and support crisis intervention. Provide brief follow-up, relapse prevention, and education. Support treatment of chronic conditions (e.g., diabetes, insomnia, pain, medication adherence). Proactive Identification & Care Coordination Review/scrub provider schedules daily to identify patients with unmet behavioral health needs. Proactively recommend same-day BHC consultations to medical teams. Participate in daily huddles, rounding, and interdisciplinary team meetings. Collaborate with enabling services and referral departments for case management needs. Triaging and referring patients to specialty behavioral health when appropriate. Offer ongoing consultation and monitoring for patients who require continuity services. Integrated Team Collaboration Provide timely and succinct feedback to medical providers with consultation findings and recommendations. Assist physicians, advanced practice providers, and medical staff in managing overall patient health. Work as a core member of the care team to build clinical pathways or best practice programs for targeted populations (e.g., chronic pain, diabetes, heart disease, obesity). Participate in team-based care activities and integrated treatment planning. Deliver services in exam rooms when possible to reduce stigma and reinforce team-based care. Education & Program Development Provide psychoeducation and culturally responsive behavioral strategies tailored to patient needs. Develop and teach classes that promote wellness, skill-building, and prevention. Provide behavioral health education to medical teams on evidence-based interventions and integrated care best practices. Share knowledge with team members formally (in-services, documentation) and informally. Assist in developing BHC response protocols for key medical conditions and treatment issues. Documentation & Compliance Document all patient encounters in the Electronic Health Record (EHR) in a timely and compliant manner. Ensure documentation aligns with JPCHC, state, county, and federal reporting requirements. Deliver patient care that is efficient, accurate, culturally responsive, and customer service-oriented. Required Skills and Qualifications: Master's Degree in Clinical Psychology, Counseling Psychology, Social Work, or related behavioral health field (required) Indiana licensure as LMHC, LMFT, or LCSW, or license-eligible (required) Training and experience in pediatric behavioral health (required) Prior integrated or team-based care experience (strongly preferred) Ph.D. or Psy.D. in Clinical or Counseling Psychology from an APA-accredited program (preferred) Knowledge of state and county reporting requirements Proficiency in Microsoft Office and Electronic Health Records (EHR) What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. We are currently seeking a Patient Service Representative (PSR) to join our team. This role is ideal for someone who thrives in a patient-facing environment, enjoys variety, and is passionate about supporting community health. Job Summary As a Patient Service Representative, you will serve as the first point of contact for patients both in person and over the phone. You'll play a vital role in scheduling, registration, insurance verification, and ensuring a warm and welcoming experience. This float position provides coverage across the JPCHC network, requiring reliable transportation and flexibility to support multiple practice sites. Job Responsibilities (include but are not limited to): Greet and assist patients and families in a professional and friendly manner Schedule patient appointments and manage inbound calls (answered by third ring) Collect and verify patient demographics and insurance information in the Electronic Health Record (EHR) Determine patient eligibility for financial assistance programs and obtain required documentation Collect patient co-payments and follow JPCHC's money handling procedures Assist with medical record requests, correspondence, and message response within one business day Maintain cleanliness and organization of the patient waiting area Provide coverage across JPCHC locations during staffing shortages Participate in departmental and organizational meetings Perform other duties as assigned Required Skills and Qualifications: High School Diploma or equivalent (GED) preferred Knowledge of medical office practices required Strong written and verbal communication skills At least two (2) years of experience in an ambulatory healthcare setting preferred Excellent customer service and interpersonal skills Ability to adapt quickly and travel between practice sites as needed Basic computer literacy and accuracy in data entry What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. As a Pediatrics Nurse Practitioner at JPCHC, you will provide direct pediatric care, collaborate with multidisciplinary teams, and contribute to quality improvement and community outreach initiatives. This position is ideal for a provider who is passionate about children's health, community service, and team-based, family-centered care. Skills The ideal candidate should possess the following skills: Proficiency in EMR/EHR systems (Epic preferred) Experience in outpatient psychiatry, crisis intervention, and integrated care models Knowledge of CPT and ICD-10 coding systems Familiarity with pain management, substance use treatment, and trauma-informed care Strong understanding of HIPAA, OSHA, and regulatory compliance Ability to supervise and collaborate with interdisciplinary teams Experience in utilization review, discharge planning, and case management Excellent communication, documentation, and organizational skills Qualifications Master's or Doctoral degree in Nursing Board Certification as a PMHNP Active Indiana APRN license with prescriptive authority (or ability to obtain) Experience in FQHC or community mental health settings preferred Commitment to serving underserved populations If you're ready to make a difference in community mental health through compassionate care and professional excellence, we encourage you to apply today. What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. We are currently seeking a Patient Care Coordinator (RN) to join our team. This role is ideal for a registered nurse who is passionate about care coordination, patient advocacy, and driving quality improvement. The Patient Care Coordinator works closely with providers, staff, and external partners to ensure smooth care transitions, support chronic disease management, and improve patient outcomes. Job Summary The Patient Care Coordinator is an essential member of the practice care team, working under the direction of the Practice Manager. This role supports health promotion, disease prevention and management, patient education, nursing care planning, and coordination of care with both internal teams and external facilities. The position is hybrid-remote, with work arrangements tailored to the needs of the RN and JPCHC leadership. Job Responsibilities (include but are not limited to): Patient Advocacy & Care Coordination Serve as a patient advocate, helping patients navigate the healthcare system Provide patient education using evidence-based practice and JPCHC-approved resources Support patient self-care management of disease and behavior modification interventions Coordinate continuity of care between primary and specialty providers, hospitals, ERs, and JPCHC teams Conduct telephonic outreach to patients post-hospitalization, discharge, or ER visit Manage care transitions for high-risk patients, ensuring timely follow-up appointments Perform phone triage, medication refills, and prior authorizations within scope of licensure Document all patient interactions accurately and consistently in the EMR Quality Improvement & Clinical Support Participate in quality improvement (QI) initiatives and provide feedback on clinical best practices Monitor closure of care gaps, quality metrics, overdue labs, and abnormal results Perform proactive outreach to patients due for preventive screenings Support pre-visit planning with providers and staff Assist with data collection, outcomes reporting, clinical audits, and program evaluation related to Patient-Centered Medical Home (PCMH) and Medical Neighborhood initiatives Preceptorship & Mentorship Serve as a nurse preceptor for newly hired clinical staff or nursing students Required Skills and Qualifications Current state licensure as a Registered Nurse (RN) required Graduation from an accredited nursing program required Basic Life Support (BLS) certification through AHA required Minimum 2 years' experience in ambulatory, triage, or acute care setting preferred 2-5 years' experience in chronic disease management, case management, utilization management, or adult acute care preferred 1 year of experience or knowledge of Patient-Centered Medical Home (PCMH) initiatives preferred Strong critical thinking, decision-making, and problem-solving skills Ability to assess patients without face-to-face interaction Excellent communication and organizational skills Knowledge of Indiana Nurse Practice Act What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. We are currently seeking a Licensed Behavioral Health Therapist (LCSW, LMFT, or LMHC) to join our team working in a School base system. This position offers the chance to serve an established panel of patients in a medically underserved community while working alongside in-house wraparound support, including Outreach Specialists, Care Managers, and Patient Care Coordinators. Job Summary As a Licensed Behavioral Health Therapist, you will provide psychosocial assessments, therapeutic counseling, and crisis intervention for patients and families. You'll collaborate with an interdisciplinary healthcare team to ensure continuity of care, support smooth transitions, and promote quality patient outcomes. This role is ideal for a mission-driven therapist who thrives in a collaborative, community-based setting. Job Responsibilities (include but are not limited to): Conduct comprehensive psychosocial assessments and develop individualized treatment plans Provide short-term therapeutic counseling and crisis intervention to patients and families Collaborate with physicians, nurse practitioners, and the broader care team to ensure integrated care Coordinate services and support smooth transitions across levels of care Maintain accurate and timely clinical documentation in the Electronic Health Record (EHR) Apply knowledge of protective service mandates for both adults and children Utilize de-escalation and crisis intervention techniques when needed Build and maintain strong relationships with community resources, medical teams, and protective services Participate in team-based care meetings and continuous improvement initiatives Required Skills and Qualifications Master's Degree in Social Work, Counseling, or Marriage & Family Therapy Active Indiana licensure as LCSW, LMFT, or LMHC (required) CPI (Non-Violent Crisis Intervention) certification preferred Relevant experience in healthcare, mental health, or community-based services Strong knowledge of disease processes, human behavior, and principles of growth and development Ability to provide effective therapeutic counseling and crisis intervention Excellent interpersonal and communication skills; ability to collaborate in a team-based setting What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. We are currently seeking a Certified or Registered Medical Assistant (CMA or RMA) to join our team. This role is ideal for someone passionate about patient care, collaboration, and community health. Job Summary As a Certified or Registered Medical Assistant, you will support the clinical team by preparing patients for their visits, assisting providers with procedures, and performing key administrative and clinical tasks. You'll be an essential part of our efforts to ensure a smooth, supportive, and high-quality experience for every patient. Job Responsibilities (include but are not limited to): Room patients and collect vitals Perform EKGs, administer injections, and assist with minor procedures Coordinate referrals and manage triage communications Prepare and stock exam rooms Document patient information accurately in the Electronic Health Record (EHR) Perform CLIA-waived lab tests, prepare specimens, and support VFC tracking Maintain clinical compliance with OSHA, CLIA, and ADA standards Required Skills and Qualifications Certification or Registration as a Medical Assistant (CMA or RMA) Graduation from an accredited ABHES or CAAHEP MA program BLS Certification (American Heart Association) High School Diploma or equivalent Computer literacy and basic math skills Strong interpersonal and communication skills Experience in an ambulatory care setting preferred Familiarity with CHIRP, VFC, and VOMS systems a plus What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.