The Manager of Business Intelligence is responsible for directing and overseeing the Business Intelligence Strategic Plan androadmap in support of all enterprise reporting and analytics that drives insight to action. This position is a senior leader position that requires continual technical knowledge and growth in the areas of Business Intelligence, Artificial Intelligence, Big Data and Machine Learning.
**Responsibilities**
+ Builds a cohesive BI strategy and roadmap for the organization, aligning with business priorities and opportunities in support of the vision to transform the company into a business that can compete on an information and analytics level.
+ Manages strategic, tactical and operational technical responsibilities associated with BI functional areas such as data modelling, ETL, reporting analytics & self-service BI.
+ Leads the BI Community of Practice by collaborating with data stewards, technology and business stakeholders.
+ Serves as the product owner for data discovery and data modelling tools and workflows - championing best practices, data definitions and issue resolution across multiple teams and systems.
+ Lead the BI team by executing a vision for the delivery of information and analytics platforms and solutions to the business's key stakeholders. Manages, mentors, motivates and build a team of BI data analysts and Data Architects that drive excellence in delivery.
+ Develops enterprise data quality management programs and tools.
+ Develops data training/data literacy programs to drive a data culture across the organization.
+ Manages BI infrastructure and licenses, ensuring high availability, performance and access to all users required skills.
+ Stays abreast of modern BI technology and works with the BI team to lay a roadmap for BI direction.
+ Provide an analysis to upper management and drive a business case to develop Analytics solutions within existing systems that will help streamline and reduce costs.
**Qualifications**
+ Bachelor's degree in Computer Science or other related field OR equivalent work experience. Master's Degree (MIS or MBA) recommended or PMP.
+ Must have at least 7 years of BI Manager experience.
+ Must have at least 7 years working with any business intelligence tool such as, Tableau, or Power BI.
+ Must have experience in managing and developing Business Intelligence Methodologies.
+ Must have experience with Synapse and Power BI Datasets
+ Must be proficient with the Microsoft Business Intelligence Semantic Model (BISM). This includes knowledge of Power BI, Power Pivot, Tabular and Molap Cubes.
+ Must have knowledge of Power BI architecture which includes, the Tabular model, Role Level Security (RLS) in Power BI, Embedded Power BI implementation architecture and interaction with Web Applications.
+ Must be able to generate data models using either Kimball or Inmon enterprise data modeling.
+ Must have experience with Azure ADF when utilized with ETL (Type 1 and Type 2) dimensions.
+ Excellent written and verbal communication Proficient in developing detailed requirement specifications, system documentation, workflow procedures, and data modeling documentation. Communicates system changes and issues to both business sponsors and IT staff.
+ Works independently or as a part of a team to support cross-team architecture requirements.
+ Ability to mentor/coach all levels of staff.
+ Proficient at taking a project from inception to completion including project planning, status reporting, requirements gathering, design, coding, testing and implementation of a quality product.
+ Ability to prepare effective presentations including meeting facilitation.
+ Exhibits strong problem-solving skills and resourcefulness. Uses expertise to identify and analyze problems and assess potential issues to improve applications in a timely manner.
+ Knowledge of Business Intelligence technology trends and directions and can provide the best solution to any problem.
+ Ability to understand and utilize Cube and Pivot technology.
+ Competent in understanding complex data models.
This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.
**Min**
USD $117,000.00/year
**Max**
USD $156,000.00/year
**Job Locations** _US-IL-Oak Brook_
**Job ID** _2025-7016_
**\# of Openings** _1_
**Category** _Information Technology_
+ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
+ Please view Equal Employment Opportunity Posters provided by OFCCP here.
+ The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
+ This Organization Participates in E-Verify. Click here for more information.
$117k-156k yearly 33d ago
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Customer Tech Support
The Joint Commission 4.6
The Joint Commission job in Oak Brook, IL
As part of the JCR customer technical support team, this position will provide senior level technical support for customer-facing applications for our Publications, Education and eProducts business units while delivering a great customer experience and achieving high overall customer satisfaction.
Responsibilities
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provides senior level support for customers on JCR products, with responsibilities including but not limited to, creating customer support cases, logging issues with product lines, technical troubleshooting, issue resolution, providing appropriate documentation on the resolution and case status.
Support product implementation of customers by guiding end users to onboarding and training resources as well recommending official trainings and tools as necessary.
Customer account support and management: Registering users, assigning product subscriptions, content access and license assignments, monitoring notifications, and reconciling customer accounts.
Directly communicates with the customer in all mediums (via phone, live chat, forums, email, remote desktop) throughout the tier 1 customer issue life cycle, escalating issues to tier 2, as appropriate and using official process.
Achieves a high level of customer satisfaction by providing a high level of customer service, with demonstrated analytical and problem-solving skills.
Manages and maintains the application support knowledge base, writes/updates internal resource guides, email templates and policies.
Becomes familiar with product functionality and customer experience of JCR products before launch (and subsequent upgrades) in order to understand customer expectations as well as reports bugs, enhancements and usability issues to the product lines.
Help train new employees and temp workers.
Assist leadership in other team and business-related matters such as running statistics, reporting, development of training material, etc.
Other duties as assigned.
Qualifications
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED OR DESIRED:
Bachelor's degree or equivalent is required.
Superior organizational and customer service skills required for providing customer service and support for Web based commercial software.
Minimum 5 years customer service experience, with a focus on web application support preferred: Salesforce or Remedy Help Desk Ticketing System a plus.
Strong written skills. Minimum 3 years' experience moderating technical support forums and using chat technologies like Skype, MS Teams, etc. Experience working with live agent chat a plus.
Solid interpersonal skills, working within cross-functional teams, and interacting with technical and non-technical management levels. Must be able to own customer issues, push for resolution and keep the customer informed along the way.
Highly motivated, energetic, self-starter, passionate about technology and helping people successfully use it
Spanish language proficiency is a plus.
This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities.
Min
USD $47,000.00/year
Max
USD $60,000.00/year
$47k-60k yearly Auto-Apply 12d ago
MD Pathologist Surveyor
The Joint Commission 4.6
The Joint Commission job in Oakbrook Terrace, IL
**Nationwide Search** - **Selected candidate can be located anywhere in the United States.** Under general supervision of the Field Director, reviews assigned functions in Pathology and Clinical Laboratory Program throughout the United States. Provides general evaluation services, education, and consultation consistent with applicable Joint Commission standards, policies, and protocols. Determines the degree of compliance with applicable standards.
+ Conducts a thorough and credible evaluation of assigned services that meet laboratory accreditation criteria. Plans, reviews, and apportions review time so that all review requirements are addressed thoroughly. Reviews and evaluates pre-survey information; research, collects, organizes, and interprets information from multiple sources. Interviews physicians and staff to determine level of compliance with standards. Analyzes documents, such as performance data, and use of clinical practice guidelines, to assess the level of compliance with Joint Commission standards, evidence of performance improvement, and quality of care.
+ Analyzes written self-descriptive program information.
+ Participates in and/or conducts all required conferences and interviews; analyzes all data submitted by the organization.
+ Documents all recommendations, providing adequate indication of non-compliance.
+ Submits review findings in a complete and accurate manner to the Clinical Laboratory Scientist Surveyor.
+ Interprets and explains the intent of the standards to the organization's personnel. Consults with the organization during review concerning non-compliance, opportunities for improvement, and remedial action required. Recommends publications and other resources that clarify standards and/or demonstrates compliance with standards.
LI-REMOTE
**Qualifications**
Education
+ Doctor of Medicine or Doctor of Osteopathy
+ Pathologist, Board Certified in Clinical and Anatomic Pathology
+ Certification requirement: You must hold a CPHQ certification (Certified Professional in Healthcare Quality) through National Association for Healthcare Quality (NAHQ) at time of hire or attain by 12/31/28.
General Knowledge and Experience
+ Five years of recent clinical experience, including at least two years in management, preferably laboratory, and two years demonstrated responsibility for oversight, decision-making, management, and improvement in histopathology and cytology.
+ Demonstrated knowledge of pathology industry including trends, performance measurement, and improvement.
+ Demonstrated knowledge of compliance requirements related to CLIA'88.
+ Demonstrate general knowledge in areas of Anatomic and Clinical Pathology.
Analytical Skills
+ Ability to research, collect, organize, interpret, and communicate information for multiple sources (i.e., documentation, observation, interviews) to assess the degree of compliance with Joint Commission standards.
+ Ability to critically review and analyze performance measurement data.
+ Ability to objectively assess organization performance.
+ Ability to differentiate and assess the adequacy of alternative/innovative approaches to standards compliance, consistent with survey policy and protocols.
+ Ability to analyze and synthesize survey findings to provide conclusions, recommendations, and educational opportunities.
Physical Abilities:
+ Must be able to observe, in real time and without slowing or otherwise interrupting the progress of all applicable types of ongoing health care treatment (e.g., including emergency treatment, treatment during weather and other extreme situations, etc.).
+ Standing for long periods of time, walking lengthy distances, lifting, climbing, stooping, pulling, and pushing to adequately inspect and observe all medical facilities, equipment, and procedures, such as emergency exit procedures, remote storage facilities, any areas where cleanliness may affect the possibility of infection, medical equipment, etc., including the following activities:
+ walking up and down stairways (e.g., to test escape routes, assess safety of emergency exits, regulatory compliance, etc.);
+ removing obstructed covers or impediments to equipment or other mechanical areas.
+ examining small and often dirty printed labels and print on equipment.
+ Must be able to engage in extensive travel as set forth above, including driving a car to remote locations, flying on small airplanes and into small airports, traveling in all types of weather conditions, etc.
**We are currently interviewing/hiring for our orientation class in March 2026.**
**The Joint Commission offers a comprehensive benefits package. For an overview of our benefits package, please visit our Joint Commission Career Page (https://www.jointcommission.org/careers/#434f5b531a144a35906939ce76ce893c\_cf7b457e1e**********d569f5c839cb)**
**Min**
USD $171,000.00/year
**Max**
USD $171,000.00/year
**Job Locations** _US-Nationwide_
**Job ID** _2025-7087_
**\# of Openings** _4_
**Category** _Field Representative (Surveyor/Consultant)_
+ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
+ Please view Equal Employment Opportunity Posters provided by OFCCP here.
+ The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
+ This Organization Participates in E-Verify. Click here for more information.
$171k yearly 22d ago
Life Safety Code Surveyor
The Joint Commission 4.6
The Joint Commission job in Oakbrook Terrace, IL
Nationwide Search - Selected candidate can be located anywhere in the United States. We are seeking experienced Director of Healthcare Facilities Management or similar for our Life Safety Code surveyor opportunities. Life Safety Code Surveyors review assigned functions in Environment of Care throughout the United States.
Provides general evaluation services, education, and consultation consistent with applicable Joint Commission standards, policies, and protocols.
Determines the degree of compliance with applicable standards, specifically NFPA101 Life Safety Code.
**Qualifications**
**Education:**
+ Bachelor's degree in related field required.
+ College **degree must be from accredited institutions of higher learning.**
**Certification/Licensure/Registration:**
+ Current certification/licensure/registration in a field related to plant, technology, and/or safety management preferred [i.e., Certified Healthcare Facility Manager (CHFM), Certified Healthcare Safety Professional (CHSP), Healthcare Environmental Manager (HEM), Certified Industrial Hygienist (CIH), Certified Safety Professional (CSP), Professional Engineer (PE)]
+ Certification requirement: You must hold a CPHQ certification (Certified Professional in Healthcare Quality) through National Association for Healthcare Quality (NAHQ) at time of hire or attain within by December 31, 2028.
**General Knowledge and Experience:**
+ Five years required in a management position in engineering, facilities management, hazardous materials and waste management, emergency preparedness, biomedical equipment, and/or utility systems or as experience as the organization's Safety Officer.
+ Eight years of hospital experience in facilities management preferred;
+ Knowledge of Joint Commission Physical Environment standards, including the Life Safety Code (NFPA101), the Health Care Facilities Code (NFPA 99) and other relevant NFPA standards and direct involvement with a minimum of two Joint Commission surveys.
+ Specialized knowledge of building systems, utility systems, and fire protection systems.
Must be able to lift 25 lbs., climb stairs and ladders.
All positions require 100% nationwide travel. Please review the following employment statuses.
We offer full-time and part-time opportunities.
*Candidates interested in part time positions must be available to work two weeks (.48 FTE) or three weeks (.7 FTE) per month, and must provide three or four weeks of availability for scheduling purposes.
**_Physical Abilities:_**
1. Must be able to observe, in real time and without slowing or otherwise interrupting the progress of, all applicable types of ongoing health care treatment (e.g., including emergency treatment, treatment during weather and other extreme situations, etc.).
2. Standing for long periods of time, walking lengthy distances, lifting, climbing, stooping, pulling, and pushing in order to adequately inspect and observe all medical facilities, equipment and procedures, such as emergency exit procedures, remote storage facilities, any areas where cleanliness may affect the possibility of infection, medical equipment, etc., including the following activities:
+ walking up and down stairways (e.g., to test escape routes, assess safety of emergency exits, regulatory compliance, etc.);
+ removing obstructed covers or impediments to equipment or other mechanical areas;
+ examining small and often dirty printed labels and print on equipment;
+ Must be able to engage in extensive travel as set forth above, including driving a car to remote locations, flying on small airplanes and into small airports, traveling in all types of weather conditions, etc.
**We are currently hiring for our next orientation classes to take place on March 2, 2026**
This is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonable accommodation for qualified individuals with disabilities. Nothing in this job description alters the at-will nature of employment at the Joint Commission.
**The Joint Commission offers comprehensive benefits package. For a complete overview of our benefits package, please visit our Joint Commission Career Page (https://www.jointcommission.org/careers/#434f5b531a144a35906939ce76ce893c\_cf7b457e1e**********d569f5c839cb)**
\#LI-REMOTE
**Min**
USD $112,000.00/year
**Max**
USD $112,000.00/year
**Job Locations** _US-IL-Oakbrook Terrace_
**Job ID** _2025-7085_
**\# of Openings** _12_
**Category** _Field Representative (Surveyor/Consultant)_
+ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
+ Please view Equal Employment Opportunity Posters provided by OFCCP here.
+ The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
+ This Organization Participates in E-Verify. Click here for more information.
$112k yearly 20d ago
Reviewer-Orthopedic Disease Specific Care
The Joint Commission 4.6
The Joint Commission job in Springfield, IL
Field Representatives, with minimal direction or supervision, survey and/or review health care organizations throughout the United States. Field Representatives apply sophisticated analysis skills and inductive reasoning skills to determine a health care organization's degree of compliance with applicable standards and functionality of care delivery systems. Field Representatives to apply their knowledge to assess risk points in organizations. Field Representatives must have the credentials, professional demeanor, and expertise to earn the respect of the health care organizations' staff and leadership. They must be able to employ advanced communication skills to engage health care organization staff in interactive dialogues on a broad array of health care issues in order to assess compliance and to identify opportunities for improving compliance. Field Representatives must have superior written communication skills to prepare detailed, accurate management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Field Representatives must be able to professionally and effectively communicate survey results to health care organization leadership in a constructive and collegial style. They must possess sound understanding of High Reliability, Robust Process Improvement and Culture of Safety. They must be able to utilize their time effectively and efficiently by employing RPI tools in their daily activities. Field Representatives must be able to work effectively and collaboratively as a team member. Field Representatives are also required to participate in other Joint Commission activities as assigned.
**Responsibilities**
Position Accountabilities:
+ Ability to analyze and synthesize survey/review findings to provide conclusions, recommendations and educational opportunities.
+ Ability to connect **PRINCIPAL DUTIES AND RESPONSIBILITIES** : Field Representatives must be able to perform the following essential job duties and functions:
+ Learn, understand, retain, explain and objectively apply Joint Commission standards, which includes continual updating and retraining about state-of-the-art care, processes and technologies that are approved by the Joint Commission's Board of Commissioners.
+ Maintain current knowledge of, apply and follow:
+ Joint Commission policies and procedures to ensure that its mission is achieved.
+ Relevant, contemporary knowledge in professional field of expertise; and
+ Applicable regulations pertinent to the survey.
+ Exercise independent judgment to conduct a thorough evaluation of assigned services and programs that meet accreditation and certification eligibility criteria, including without limitation the following:
+ Review and evaluate pre-survey/pre-review information and conduct all pre-survey/pre- review activities. This includes using organization-specific information and selecting appropriate patient records to identify diverse patient populations, diagnoses and experiences.
+ Conduct a thorough analysis of risk to patients, staff and/or visits within care delivery systems
+ Thoroughly evaluate patient care environments to assess health care organizations' operations and standards compliance.
+ Interview staff and patients to determine health care organizations' level of compliance with Joint Commission standards.
+ Detect and interpret environmental cues of relevance to the evaluation of health care organizations' operations and standards.
+ Conduct a thorough and credible evaluation of assigned services that meet life safety requirements, environment of care and emergency management standards, as necessitated by the type of survey assignment.
+ Accurately place all identified risk points in/on the SAFER matrix.
+ In response to patient-centered evaluation activities, analyze policies, procedures, meeting minutes, clinical standards, protocols, patient records, employee records, committee reports, to assess the level of compliance with Joint Commission standards, implementation of policies, evidence of performance improvement, and quality and safety of care.
+ Using Joint Commission's established survey/review process, exercise independent judgment and discretion as follows:
+ Participate in and conduct required on-site activities, including without limitation inspections, required conferences, tours and interviews with staff.
+ Review and interpret all data submitted by the organization.
+ Document observations in a thorough, accurate manner utilizing applicable survey technology. Uses MST application in real-time and finalizes reports in a timely manner each day.
+ Provide appropriate documentation to guide health care organization improvement activities, including a comprehensive rationale for any observations.
+ Link each observation to potential system-level vulnerabilities and opportunities for organizational improvements in patient care and safety.
+ Educate the organization during surveys or reviews concerning potential risks to patients, staff and/or visitors when identified, clarify opportunities for improvement, and remedial action required.
+ Provide ample opportunity for discussion and clarification of potential findings to allow organizations to provide evidence of compliance or to reach an understanding of the organizational risk.
+ As appropriate, offer examples of best practices relating to identified opportunities for improvement, recommend publications and other Joint Commission resources that clarify standards and / or demonstrate compliance with standards.
+ Report survey/review findings in a complete, accurate, understandable, and timely manner.
+ Interpret and explain the intent of standards to each health care organization's personnel in a detailed, constructive, professional manner, and audience centered. This often includes the ability to communicate negative information in a constructive manner.
+ Exercise appropriate judgment to seek assistance from others, including Central Office, the Field Director on call, the program specific Field Director, the Standards Interpretation Group, or the Accreditation and Certification Operations leadership as appropriate.
+ Assist the Central Office in responding to standards interpretation questions from the field, analysis of periodic performance reviews, evidence of standards compliance reports, complaints, and Medicare out-of-compliance reports.
+ Collaborate in a productive manner with colleagues to ensure that the mission of the Joint Commission is achieved, including conducting interactive evaluation sessions with staff on high-profile issues in health care and offering relevant consultation where improvement is needed.
+ Provide regular and timely attendance.
+ Travel extensively, including travel on weekends, always of the day/night, and sometimes without prior notice, travel by automobile and on airplanes of all sizes, and travel in all weather conditions. Field representatives must be able travel to all types of airports and in whatever type of ground transportation is necessary to enable them to timely perform their duties.
+ Follow customers' safety policies when on site, including following requested safety measures (e.g., wearing appropriate protective clothing or equipment) provided that such policies are not in conflict with Joint Commission policies.
+ Complete all applicable administrative responsibilities, including:
+ Accurate peer evaluations;
+ Staff education and development programs;
+ Preparation for on-site survey/review;
+ Interactions with Standards Interpretation Group; and
+ Participation in meetings with and presentations to Accreditation Committee as requested.
+ Perform other duties as assigned, including, but not limited to:
+ Participate in special projects.
+ Assist in developing, writing and testing standards, scoring guidelines and the survey and review processes, and provide recommendations for improvement.
+ Serve on corporate committees, such as the Surveyor Advisory Committee.
+ Perform team leader responsibilities when designated as team leader.
+ Serve as faculty for field representative education and/or field education programs.
+ Conduct surveys and reviews in all accreditation/certification programs, across all settings.
+ Serve as a preceptor for field representatives and adheres to the behavioral objectives in the course agreement.
+ Serve as mentor for on-going field representative development.
**Qualifications**
Field Representatives must have the following essential knowledge, credentials, characteristics and abilities:
Education:
+ Physicians must have a degree of Doctor of Medicine (M.D.) or Doctor of Osteopathy (D.O.).
+ Nurses must have graduated from an approved school of nursing and have a master's degree in an appropriate discipline.
+ Other health care practitioners must have an advanced degree (Master's or Doctorate) in their related field. (PA, OT, PT)
Certification/Licensure:
+ Clinicians performing any aspect of accreditation, certification, or verification reviews and surveys must have an active license, registration, and/or certification, as applicable to the, without any disciplinary action at the time of hire and throughout their employment with The Joint Commission _._
+ Certification requirement: You must hold a CPHQ certification (Certified Professional in Healthcare Quality) through National Association for Healthcare Quality (NAHQ) at time of hire or attain by December 31, 2028.
General Knowledge and Experience:
+ Five years of recent experience, including 3 years of direct clinical experience in orthopedics, and 2 years of accreditation or certification leadership or senior management experience. Recent experience as a consultant to health care organizations may be considered.
+ Contemporary knowledge of and experience in health care operations, clinical practice, use of performance improvement methods to assess organizational performance, and current research and trends relative to health care practices.
+ Experience in an accredited health care organization is preferred.
+ Experience, including direct involvement, in healthcare accreditation surveys preferred.
+ Knowledge of Joint Commission standards and direct involvement with a minimum of two Joint Commission surveys preferred.
+ Involvement in or familiarity with the Disease Specific Care Certification programs for Orthopedics
Physical Abilities:
+ Must be able to observe, in real time and without slowing or otherwise interrupting the progress of all applicable types of ongoing health care treatment (e.g., including emergency treatment, treatment during weather and other extreme situations, etc.).
+ Standing for long periods of time, walking lengthy distances, lifting, climbing, stooping, pulling, and pushing in order to adequately inspect and observe all medical facilities, equipment and procedures, such as emergency exit procedures, remote storage facilities, any areas where cleanliness may affect the possibility of infection, medical equipment, etc., including the following activities:
+ walking up and down stairways (e.g., to test escape routes, assess safety of emergency exits, regulatory compliance, etc.);
+ removing obstructed covers or impediments to equipment or other mechanical areas;
+ examining small and often dirty printed labels and print on equipment.
+ Must be able to engage in extensive travel as set forth above, including driving a car to remote locations, flying on small airplanes and into small airports, traveling in all types of weather conditions, etc.
+ Must be able to work in settings in which dust, allergens, and infectious diseases are present.
Availability:
+ Participates in all on-line, webinar and face-to-face training including New Field Representative Orientation on-site at Central Office as required.
+ Completion of up to six surveys with a preceptor in order to demonstrate an understanding of the Joint Commission's standards and their interpretation, survey and review processes, survey and review technologies, presentation techniques, general policies and procedures, and organization structure.
+ Ongoing participation in continuing education activities, including those sponsored by the Joint Commission, (e.g., conferences, in-person meetings, teleconferences, self-directed learning activities, distance learning programs, and special conferences).
+ Must be available as required by the demands of any applicable employment status, whether full-time, part-time, or intermittent, which standards are subject to change from time to time.
+ Weekend travel, when required by assignments or situations.
We are currently hiring for part - time positions. Part-time positions: Must be available to work 2 weeks (.48 FTE) or 3 weeks (.7 FTE) per month. We also will consider intermittent (.14 FTE - 3 consecutive days every month, after orientation). All positions require 100% domestic travel.
*****We are currently hiring for our next orientation class scheduled for March 2, 2026.**
The Joint Commission offers a comprehensive benefits package. For an overview of our benefits package, please visit our Joint Commission Career Page (https://www.jointcommission.org/careers/#434f5b531a144a35906939ce76ce893c\_cf7b457e1e**********d569f5c839cb)
_This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities._
**Min**
USD $112,000.00/year
**Max**
USD $112,000.00/year
**Job Locations** _US-IL-Oakbrook Terrace | US-Nationwide_
**Job ID** _2025-7083_
**\# of Openings** _3_
**Category** _Field Representative (Surveyor/Consultant)_
+ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
+ Please view Equal Employment Opportunity Posters provided by OFCCP here.
+ The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
+ This Organization Participates in E-Verify. Click here for more information.
$112k yearly 28d ago
Environmental Sample Tech/Driver - Chicago IL (TechLaw)
Techlaw Consultants and Subsidiaries 4.2
Chicago, IL job
Position: Environmental Sample Technician/Driver (TechLaw) Location: Chicago, IL, Area Contract: Illinois Environmental Protection Agency (IEPA) Status: Part time - 15 to 20 hours per week Travel: Local Only Salary Range: $17/hr. Office Site/Remote/Hybrid: NA
Who are We?
TechLaw Consultants has been an environmental consulting firm since 1983, providing services to federal, state and commercial clients. We specialize in managing environmental risks, offering sustainable solutions, and responding to environmental disasters. Notable incidents we have handled include the Space Shuttle Columbia Explosion, Pacific Ocean typhoons, the East Palestine, OH, hazardous train derailment, California Wildfires and the 2023 Maui wildfires. Our team consists of scientists, engineers, and specialized personnel, delivering advanced, frontline environmental response and support.
We are an employee-owned company, headquartered in Chantilly, Virginia, with a work environment that fosters and encourages employee growth and empowerment, promoting a culture of dedicated, creative, and dynamic individuals.
What do we offer YOU?
Competitive compensation
Employee recognition programs, including monetary rewards
17 days of Flexible Paid Time Off
Employee Ownership Stock Options
401k with a generous employer match
Health, dental, vision, employer-paid life insurance, short/long-term disability, Health Savings/Flexible Spending accounts and more
Collaborative team environment
Entrepreneurial work opportunities
Who are YOU?
You are an Environmental Sampling Technicians/Driver collecting air sample media from monitoring devices at various locations in the Chicago Metropolitan area. A company vehicle is provided and is picked up/dropped off daily at the company site. Local travel throughout the Chicago area is required and can vary from day to day.
Candidates should be able to multitask, be highly organized, self-motivated, and capable of working independently, with minimal supervision.
What does your day/week look like?
Meticulously document all air sampling tasks (training is provided)
Use mobile devices
Work outdoors in all weather conditions
Work weekday, weekend and holiday shifts (at least every other weekend), from 4 to 11 a.m. daily (includes commute to pick up/drop off company vehicle)
Qualifications
What do you need for this amazing opportunity?
1 to 2 years of general work experience preferred, but not required
Environmental training, such as OSHA 40/24 Hour HazMat certification, preferred, but not required
Data recording and processing skills preferred, but not required
A valid driver's license with a safe driving record
Authorized to work in the USA
At least 18 years of age
High School diploma or equivalent
Sound good? Then send us your resume NOW! We want to talk to YOU!
The Nursing Care Center RN - Field Representative, surveys long term nursing care organizations throughout the United States. Applies systems analysis skills and inductive reasoning skills to determine health care organizations' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission activities as assigned by supervisor.
**Qualifications**
**KNOWLEDGE, SKILLS, CREDENTIALS AND ABILITIES:** Field Representatives must have the following essential knowledge, credentials, characteristics and abilities:
+ Qualified candidates must be a graduate of approved school of nursing and hold a Master's degree in appropriate discipline.
+ Current professional license in discipline required at time at time of hire and must be maintained throughout the duration of employment.
+ Nursing Home Administration license preferred.
+ Candidates must have five years of experience working in various components of a long term care, including three years direct clinical experience, and two years senior management experience.
+ Ideal candidates will have experience in a culturally diverse work environment; Fluency in Spanish is a plus.
+ The team players we select to take on these highly visible, challenging roles will have strong interpersonal, communication and problem-solving skills, expertise in interviewing, and PC proficiency.
+ Certification requirement: You must hold a CPHQ certification (Certified Professional in Healthcare Quality) through National Association for Healthcare Quality (NAHQ) at time of hire or by December 31, 2028.
**Full-time and part-time positions are currently available** .Candidates interested in part time positions must be available to work two or three weeks per month, and must provide three or four weeks of availability for the purpose of scheduling. All positions require 100% nationwide travel.
**_Physical Abilities:_**
1. Must be able to observe, in real time and without slowing or otherwise interrupting the progress of, all applicable types of ongoing health care treatment (e.g., including emergency treatment, treatment during weather and other extreme situations, etc.).
2. Standing for long periods of time, walking lengthy distances, lifting, climbing, stooping, pulling, and pushing in order to adequately inspect and observe all medical facilities, equipment and procedures, such as emergency exit procedures, remote storage facilities, any areas where cleanliness may affect the possibility of infection, medical equipment, etc., including the following activities:
+ walking up and down stairways (e.g., to test escape routes, assess safety of emergency exits, regulatory compliance, etc.);
+ removing obstructed covers or impediments to equipment or other mechanical areas;
+ examining small and often dirty printed labels and print on equipment;
+ Mustbe able to engage in extensive travel as set forth above, including driving a car to remote locations, flying on small airplanes and into small airports, traveling in all types of weather conditions, etc
+ **We are currently hiring for our orientation class to take place on March 2, 2026.**
We offer comprehensive benefits for our employees.For an overview of our benefits package, please visit our Joint Commission Career Page (https://www.jointcommission.org/careers/#434f5b531a144a35906939ce76ce893c\_cf7b457e1e**********d569f5c839cb)
Currently seeking Full-time
_This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities._
**Min**
USD $115,000.00/year
**Max**
USD $115,000.00/year
**Job Locations** _US-IL-Oakbrook Terrace_
**Job ID** _2025-7095_
**\# of Openings** _1_
**Category** _Field Representative (Surveyor/Consultant)_
+ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
+ Please view Equal Employment Opportunity Posters provided by OFCCP here.
+ The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
+ This Organization Participates in E-Verify. Click here for more information.
$22k-29k yearly est. 20d ago
Global Tax Manager
The Joint Commission 4.6
The Joint Commission job in Oak Brook, IL
We are seeking an experienced and detail-oriented International Tax & Compliance Manager with a strong background in either public accounting or in-house tax management at a multinational corporation (MNC). This role will be responsible for managing and executing global tax compliance processes, ensuring the company meets its international tax obligations across multiple jurisdictions, and supporting broader tax reporting and strategic initiatives.
**Responsibilities**
+ Research, plan, and execute expansion strategies for assigned expansion countries including entity type selection and tax implications thereof, and the sourcing and management of local business solution partner services to minimize administrative burdens to the enterprise balanced with internal resources.
+ Lead and manage the international tax compliance process across multiple countries, including corporate income tax, indirect taxes, and other local tax filings.
+ Ensure timely and accurate preparation and filing of tax returns in collaboration with internal teams and external advisors.
+ Support quarterly and annual tax reporting, including global tax provisions, deferred tax calculations, and tax disclosures under IFRS/US GAAP.
+ Monitor developments in global tax legislation, including BEPS, Pillar 2, and local law changes, and assess business impact.
+ Assist in managing tax audits, inquiries, and disputes in various jurisdictions.
+ Collaborate with transfer pricing teams to ensure alignment with local and global requirements, including documentation and intercompany transactions.
+ Drive improvements and streamline compliance processes, leveraging technology and automation tools where appropriate.
+ Partner with finance, legal, and business teams on international projects, including expansion, restructuring, and acquisitions.
+ Mentor and support junior team members or outsourced compliance support.
+ Assumes other activities and responsibilities from time to time as directed within the Controller department within Planning and Financial Affairs.
**Qualifications**
+ Bachelor's degree, (Master's preferred) in Accounting, Finance, Tax, or a related field; CPA, CA, or equivalent professional certification preferred.
+ 4+ years of relevant international tax experience gained from:
+ An accounting firm, focusing on corporate and international tax compliance, or
+ A multinational corporate tax department, handling cross-border tax reporting and compliance.
+ Strong technical knowledge of international tax laws, including OECD guidelines and local tax regimes.
+ Hands-on experience with tax compliance software (e.g., OneSource, Corptax, SAP, Oracle) and proficiency in Excel.
+ Excellent organizational and communication skills, with the ability to work cross-functionally in a global business environment.
+ Strong analytical and problem-solving skills with attention to detail.
+ Familiarity with global tax reporting tools and process automation.
+ Exposure to tax provision software and tax reporting under IFRS or US GAAP.
+ Experience supporting tax aspects of international business operations, M&A, or restructurings.
+ Experience in Workday and Adaptive Planner are pluses.
This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities
**We offer a comprehensive benefit package. For a complete overview of our benefits package, please visit our Joint Commission Career Page (https://www.jointcommission.org/careers/#434f5b531a144a35906939ce76ce893c\_cf7b457e1e**********d569f5c839cb)**
**Min**
USD $113,000.00/year
**Max**
USD $156,000.00/year
**Job Locations** _US-IL-Oak Brook_
**Job ID** _2025-6979_
**\# of Openings** _1_
**Category** _Accounting/Finance/Purchasing_
+ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
+ Please view Equal Employment Opportunity Posters provided by OFCCP here.
+ The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
+ This Organization Participates in E-Verify. Click here for more information.
$113k-156k yearly 60d+ ago
Lead Data Engineer
The Joint Commission 4.6
The Joint Commission job in Oakbrook Terrace, IL
Drives the design, development, and optimization of enterprise data pipelines and platforms. Focused on building robust, scalable, and secure data solutions using modern cloud technologies. Mentor engineers, collaborate with analytics and business teams, and ensure data engineering best practices are followed to support analytics, reporting, and operational needs.
**Responsibilities**
+ **Data Engineering & Pipeline Development**
+ Lead the design, development, and maintenance of scalable data pipelines using Azure Data Factory, Databricks, Foundry, and Fabric.
+ Build and optimize data ingestion, transformation, and integration processes for diverse data sources.
+ Develop and manage data lakes, lakehouses, and data warehouses, primarily leveraging MSSQL and cloud-native platforms.
+ Implement ETL/ELT best practices, ensuring high performance, reliability, and data quality.
+ Automate data workflows and monitor pipeline health, troubleshooting issues as needed.
+ **Team Leadership & Collaboration**
+ Mentor and guide a team of data engineers, fostering technical growth and collaboration.
+ Work closely with analytics, BI, and business teams to translate requirements into technical solutions.
+ Promote a culture of innovation, continuous improvement, and knowledge sharing within the team.
+ **Technology Enablement & Best Practices**
+ Evaluate and implement new data engineering tools and technologies to improve efficiency and scalability.
+ Establish and enforce standards for code quality, testing, and documentation in data engineering projects.
+ Champion data quality, reliability, and governance within engineering workflows.
+ **Business Intelligence & Analytics Support**
+ Enable self-service analytics by building reusable data models and accessible data sets.
+ Collaborate with BI teams to ensure data pipelines meet reporting and dashboard requirements.
+ Translate business requirements into scalable technical solutions.
+ **Compliance & Security**
+ Ensure data engineering solutions comply with privacy regulations (e.g., GDPR, HIPAA) and internal security standards.
+ Monitor and enforce data quality, access controls, and compliance metrics.
**Qualifications**
+ Bachelor's in computer science, Information Systems, Data Engineering, or related fields.
+ 7-10 years of experience in data engineering, pipeline development, and cloud data platforms.
+ 3+ years of experience leading data engineering teams or projects.
+ Demonstrated success in delivering enterprise-scale data solutions.
+ Advanced proficiency in Azure Data Factory, Databricks, Fabric, and MSSQL.
+ Strong experience with data lake, lakehouse, and data warehouse architectures.
+ Solid understanding of ETL/ELT processes, data modeling, and metadata management.
+ Proficiency in SQL and Python; familiarity with cloud platforms and big data technologies.
**Preferred Certifications**
+ Microsoft Certified: Azure Data Engineer Associate
+ Databricks Certified Data Engineer
+ Certified in Governance, Risk and Compliance (ISC²) or similar
+ Master's degree in computer science, Information Systems, Data Engineering, or related fields.
This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.
**We offer a comprehensive benefit package. For a complete overview of our benefits package, please visit our Joint Commission Career Page (https://www.jointcommission.org/careers/#434f5b531a144a35906939ce76ce893c\_cf7b457e1e**********d569f5c839cb)**
**Min**
USD $155,000.00/year
**Max**
USD $193,000.00/year
**Job Locations** _US-IL-Oakbrook Terrace_
**Job ID** _2025-7079_
**\# of Openings** _1_
**Category** _Information Technology_
+ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
+ Please view Equal Employment Opportunity Posters provided by OFCCP here.
+ The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
+ This Organization Participates in E-Verify. Click here for more information.
$155k-193k yearly 20d ago
Mid-Level Environmental Hydrogeolist
Techlaw Consultants and Subsidiaries 4.2
Chicago, IL job
Position: Mid-Level Environmental Hydrogeologist (TechLaw) Location: Chicago, IL Status: Full Time Travel: Up to 25 percent Salary Range: $60,000 to $75,000 DOE Office Site/Remote/Hybrid: Office
Who are We?
TechLaw Consultants has been an environmental consulting firm since 1983, providing professional services to federal, state and commercial clients. We specialize in managing risks, offering sustainable solutions, and responding to environmental emergencies. Notable incidents we have handled include the Space Shuttle Columbia Explosion, Pacific Ocean typhoons, the East Palestine, OH, hazardous train derailment, California Wildfires and the 2023 Maui wildfires. Our team consists of scientists, engineers, and specialized personnel, delivering advanced, frontline environmental response and support.
We are an employee-owned company, headquartered in Chantilly, VA, with a work environment that fosters and encourages employee growth and empowerment, promoting a culture of dedicated, creative, and dynamic individuals.
What do we offer YOU?
Competitive compensation
17 Days of Flexible Paid Time Off
An Employee Stock Ownership Plan (ESOP)
401(k) Plan, with a generous employer match
Health, dental, vision, employer paid life insurance, short/long term disability, Health Savings/Flexible Spending accounts and more
Collaborative team environment
Entrepreneurial work environment
Who are YOU?
You are a hydrogeologist with at least four years of experience, with a desire to support the U.S. Environmental Protection Agency and state and local environmental agencies. You will be willing to work in our downtown Chicago office, collaborating with scientists and project managers who are experts in risk assessment, hydrogeology, geology, chemistry, soil science, sampling and analysis, hazardous waste investigations, remediation, and public outreach.
What does your day/week look like?
Collecting samples of various environmental media (soil, groundwater, soil vapor, etc.)
Overseeing installation of groundwater monitoring well systems and in-situ groundwater remediation systems
Evaluating and preparing remediation work plans, designs and reports
Report writing and oversight of field investigation/remediation activities
Evaluating site documentation for compliance with federal, state and local standards
Qualifications
What do you need for this amazing opportunity?
A bachelor's degree at an accredited college in engineering, geology or a related discipline (master's degree and/or a professional registration preferred)
Over four years of experience in a variety of environmental investigation activities, such as sampling, assessments, and document review and preparation-experience working on Superfund sites, with extensive knowledge of CERCLA and/or RCRA preferred
Experience with the installation of groundwater monitoring wells systems and in-situ groundwater remediation systems-experience with groundwater modeling, developing groundwater potentiometric surface maps and preparing fundamental contaminant fate and transport documentation preferred
Physical ability to lift up to 50 lbs.-including loaded coolers and equipment-work long days in the field, and walk or hike through rough and uneven terrain, woodlands, thick vegetation and on slopes, while carrying supplies
Good ability to multi-task, with excellent reading comprehension and writing skills and meticulous attention to detail
The ability to work independently and yet be team oriented
At least 21 years of age, with a valid driver's license and safe driving record
Authorized to work in the U.S., with ability to obtain and maintain state and federal security clearances
A list of coursework and relevant completed training
Sound good? Then send us your resume NOW! We want to talk to YOU!
We are committed to hiring and retaining a diverse workforce and we are an EEO/AAP employer. M/F/D/V
$60k-75k yearly 10d ago
Surveyor - Home and Hospice Care Registered Nurse
The Joint Commission 4.6
The Joint Commission job in Oakbrook Terrace, IL
**Nationwide Search for a Home Health and Hospice Care Registered Nurse Surveyor** **Seeking Registered Nurses located anywhere in the United States for this remote opportunity.** **Seeking Candidates with Home Health and Hospice Care experience.**
+ The RN Field Representative surveys hospice and home care organizations throughout the United States.
+ Applies systems analysis skills and inductive reasoning skills to determine health care organizations' degree of compliance with applicable standards and functionality of care delivery systems.
+ Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance.
+ Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points.
+ Effectively communicates this information to health care organization leadership in a constructive and collegial style.
+ Participates in other Joint Commission activities as assigned by supervisor.
**LI-REMOTE**
**Qualifications**
Requirements:
+ Qualified candidates must be a graduate of approved school of nursing and hold a Master's degree in appropriate discipline.
+ Current professional license in discipline required at time at time of hire and must be maintained throughout the duration of employment.
+ Certification requirement: You must hold a CPHQ certification (Certified Professional in Healthcare Quality) through National Association for Healthcare Quality (NAHQ) at time of hire or attain by 12/31/28.
+ Candidates must have five years of recent healthcare experience, including 3 years of direct clinical experience in the appropriate health care settings, and 2 years of accreditation or certification leadership or senior management experience.
+ Qualified candidates must have knowledge of Joint Commission standards with direct involvement in two Joint Commission surveys.
+ Previous experience in Home Healthcare and Hospice care required.
+ Experience working in a Medicare Certified home health agency is required.
+ Ideal candidates will have experience in a culturally diverse work environment; fluency in Spanish is a plus.
+ The team players we select to take on these highly visible, challenging roles will have strong interpersonal, communication and problem-solving skills, expertise in interviewing, and PC proficiency.
**_Physical Abilities:_**
1. Must be able to observe, in real time and without slowing or otherwise interrupting the progress of, all applicable types of ongoing health care treatment (e.g., including emergency treatment, treatment during weather and other extreme situations, etc.).
2. Standing for long periods of time, walking lengthy distances, lifting, climbing, stooping, pulling, and pushing in order to adequately inspect and observe all medical facilities, equipment and procedures, such as emergency exit procedures, remote storage facilities, any areas where cleanliness may affect the possibility of infection, medical equipment, etc., including the following activities:
+ walking up and down stairways (e.g., to test escape routes, assess safety of emergency exits, regulatory compliance, etc.);
+ removing obstructed covers or impediments to equipment or other mechanical areas;
+ examining small and often dirty printed labels and print on equipment;
+ Must be able to engage in extensive travel as set forth above, including driving a car to remote locations, flying on small airplanes and into small airports, traveling in all types of weather conditions, etc.
Candidates interested in part time positions must be available to work two or three weeks per month, and must provide three or four weeks of availability for the purpose of scheduling. All positions require 100% nationwide travel (paid). We offer a full benefits package including medical, dental, vision, 401k, pension and a generous paid time off (PTO) package.
Full time - 1.0 FTE requires 4 weeks out of the month with 100% travel.
**We are currently hiring for our next orientation class to take place in March 2026**
We offer comprehensive benefits for our employees for full-time and part-time positions **.** For an overview of our benefits package, please visit our **Joint Commission Career Page (https://www.jointcommission.org/careers/#434f5b531a144a35906939ce76ce893c\_cf7b457e1e**********d569f5c839cb)**
Home Health Registered RN Home Health Registered Nurse Home Care RN Home Care Registered Nurse
**Min**
USD $115,000.00/year
**Max**
USD $115,000.00/year
**Job Locations** _US-Nationwide_
**Job ID** _2025-7074_
**\# of Openings** _2_
**Category** _Field Representative (Surveyor/Consultant)_
+ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
+ Please view Equal Employment Opportunity Posters provided by OFCCP here.
+ The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
+ This Organization Participates in E-Verify. Click here for more information.
$115k yearly 40d ago
User Experience Manager
The Joint Commission 4.6
The Joint Commission job in Oakbrook Terrace, IL
The User Experience Manager is tasked with creating intuitive, engaging, and highly effective experiences across all digital platforms. This role demands a unique combination of creative vision, technical proficiency, andfront-end technologies expertise to seamlessly integrate user-centered design principles. Key responsibilities include conducting research, usability testing, analyzing feedback to guide design decisions, creating wireframes, and assembling high-fidelity mockups to clearly communicate design concepts. Additionally, the manager has a role in editing content on digital platforms, ensuring its relevance, engagement, and alignment with the enterprise's brand messaging.
**Responsibilities**
+ **Digital Strategy:** Supports the execution of a multi-year strategy with a focus on user experience (UX) to deliver an impactful digital presence across the enterprise. Conduct research to understand users' digital interactions, develop comprehensive UI/UX strategies, edit content, create detailed wireframes and interactive prototypes, and build and maintain reusable HTML, CSS, and JavaScript code.
+ **Websites:** Collaborate with cross-functional teams to create and sustain user-focused websites that prioritize exceptional user experience. Utilizes expertise in UX to deliver seamless functionality and visually compelling interfaces. Contributes to managing and optimizing content for personalization and A/B testing. Assists with ticket overflow as needed to support enterprise requests for updates to websites.
+ **Digital Asset Management System (DAMS):** Contributes to directing the day-to-day management of the DAMS, ensuring seamless integration with design and development to optimize the user experience across all digital platforms. Participates in managing digital assets, auditing meta data for files, and defining workflows.
+ **Other Platforms:** Designs, develops, and implements responsive broadcast emails templates and enhances the intranet for an intuitive user experience. Consult on digital best practices and review analytics with the Media Team to ensure data strategy adherence.
+ **Analytics & Reporting:** Creates and maintains comprehensive reports on user experience (UX) metrics, development progress, and front-end performance, ensuring data-driven insights guide design and development decisions.
+ **Technical Support:** Provide technical support and troubleshooting expertise for UX, ensuring seamless integration of design concepts and functionality.
+ **Policy:** Adheres to all digital policies and audits content to verify it adheres to accessibility standards.
+ Other duties as assigned.
**Qualifications**
+ Bachelor's degree in business, marketing, communication, information technology, or related field required.
+ 4+ years of experience in UX/UI including responsive design, accessibility standards, and cross-browser compatibility.
+ Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, etc.
+ Proficiency in front-end technologies such as HTML5, CSS3, JavaScript, JQuery, Bootstrap and frameworks/libraries like React, Angular, or Node.js. Experience with version control systems such as Git.
+ Strong experience with Sitecore XM Cloud and Sitecore Content Hub.
+ An understanding of analytics and a demonstrated ability to create and distribute reports.
+ Skilled at managing multiple projects and deadlines simultaneously.
+ Strong attention to detail and experience as a team member on a large initiative that utilized project management.
+ Strong oral and written communication abilities.
+ Knowledge of user testing and usability best practices.
+ Experience documenting business requirements.
This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.
**Min**
USD $89,000.00/year
**Max**
USD $114,000.00/year
**Job Locations** _US-IL-Oak Brook_
**Job ID** _2025-7065_
**\# of Openings** _1_
**Category** _Information Technology_
+ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
+ Please view Equal Employment Opportunity Posters provided by OFCCP here.
+ The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
+ This Organization Participates in E-Verify. Click here for more information.
$89k-114k yearly 33d ago
Associate Director State Relations
The Joint Commission 4.6
The Joint Commission job in Oakbrook Terrace, IL
Develops and assists with the state policy-related strategy for Joint Commission. Under direction of Director, manages the state relations, including the collection, monitoring, and dissemination of information for state and legislative, regulatory, and policy initiatives related to Joint Commission's mission and strategic business objectives. Cultivates new and nurtures existing relationships with state government offices, state agencies, Medicaid offices, and key state stakeholders. Assists with representation of Joint Commission at state legislative and regulatory meetings, and other stakeholder meetings. Meets with and represents the enterprise at various meetings of relevance to state regulatory and legislative activities of interest to Joint Commission. Supports the Director of State Relations in all aspects of state relations and works cross-collaboratively with the state and federal relations teams to accomplish Joint Commission's mission and strategic business objectives.
**Responsibilities**
+ Execute strategic plans and initiatives developed by the Director of State Relations to advance the organization's state policy goals.
+ Monitor and disseminate information about the status of state legislative and regulatory initiatives related to the Joint Commission's mission and strategic business objectives.
+ In conjunction with the Director and EVP, identifies legislative, regulatory, and policy opportunities and barriers at the state level for facilitating Joint Commission accreditation and certification, and executes comprehensive annual strategic plans.
+ Identifies, pending legislation, regulation, or policy relevant to Joint Commission operations and programs.
+ As necessary, prepares and / or works with other government relations staff to prepare amendments to state legislative proposals and provides Joint Commission comments on proposed regulations to protect and enhance accreditation-related activities and Joint Commission priorities.
+ Under direction of Director, maintains and cultivates liaison relationships with key state government offices and agencies.
+ Under direction of Director, builds relationships with Medicaid offices and state public health programs and assists Director with developing strategy for recognition of Joint Commission's accreditation and certification by Medicaid and state public health programs.
+ Monitor and analyze state-level trends and activity.
+ Attends and prepares materials for senior level state official meetings as directed by Director and EVP.
+ Collaborates with other departments to provide input on state activity of interest relevant to accreditation and certification programs, Joint Commission initiatives, state and / or Medicaid recognized programs, and other similar areas.
+ Performs necessary research to support state priorities.
+ Gives presentations to external and internal audiences on state topics relevant to Joint Commission's priorities and programs as directed by Director and EVP.
+ May have supervisory duties. Various other duties as may be assigned.
**Qualifications**
+ Bachelor's degree, masters preferred.
+ Minimum of 5 years' experience in state government, state health policy, or other state-facing role working on Medicaid and healthcare public policy.
+ Ideal candidates will bring experience with state legislative engagement, particularly related to healthcare delivery matters.
+ Demonstrated experience with state legislative and regulatory processes, including state websites and third-party technology to track these processes.
+ Demonstrates ability to develop and maintain effective relationships with a wide range of regulatory, governmental, professional and other senior level representatives concerning health care issues.
+ Written and oral communication skills necessary to effectively present information and ideas in proposals, position papers, written communications and speeches.
+ Travel as needed to perform duties.
**We offer a comprehensive benefit package. For a complete overview of our benefits package, please visit our Joint Commission Career Page (https://www.jointcommission.org/careers/#434f5b531a144a35906939ce76ce893c\_cf7b457e1e**********d569f5c839cb)**
This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.
**Min**
USD $90,000.00/year
**Max**
USD $124,000.00/year
**Job Locations** _US-DC_
**Job ID** _2025-6918_
**\# of Openings** _1_
**Category** _Professional_
+ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
+ Please view Equal Employment Opportunity Posters provided by OFCCP here.
+ The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
+ This Organization Participates in E-Verify. Click here for more information.
$90k-124k yearly 60d+ ago
International Surveyor-RN
The Joint Commission 4.6
The Joint Commission job in Oakbrook Terrace, IL
****We are seeking candidates currently residing in the United States,Saudi Arabia, Dubai, or Singapore and can commit to a minimum .5 FTE (2 surveys/weeks per month)**** Will also consider candidates living in other countries for IC (Independent Consultant -six calendar weeks per year (available 6-8 consecutive days at a time).
**GENERAL SUMMARY**
Surveys international health care organizations as assigned. Applies systems analysis skills and inductive reasoning skills to determine a health care organizations' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards-based issues in health care in order to assess compliance and to identify opportunities for improving compliance; Prepares exit reports that clearly link individual measurable deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission International activities as assigned.
**Responsibilities**
**PRINCIPAL DUTIES AND RESPONSIBILITIES**
1. Conducts a thorough evaluation of international programs that meet accreditation/ certification eligibility criteria. Reviews and evaluates pre-survey information and conducts all pre-survey activities. Using organization-specific information, selects patient records based upon an evaluation of the client application. Using patient experiences as guides and discussion tools:
2. Conducts analysis of care delivery systems.
3. Evaluates patient care environments to assess health care organizations operations and standards compliance.
4. Interviews staff and patients to determine health care organizations level of compliance with standards.
5. In response to patient-centered evaluation activities, analyzes documents, such as policies, procedures, meeting minutes, clinical standards, protocols, patient records, employee records, committee reports, etc. to assess the level of compliance with Joint Commission International standards, implementation of policies, evidence of performance improvement, and quality and safety of care.
6. Using established survey process:
7. Participates in and/or conducts all required on-site activities.
8. Documents all observations in a complete and accurate manner utilizing survey technology.
9. Participates in on-site/off-site findings integration discussions.
10. Provides adequate documentation to guide health care organization improvement activities.
11. Provides comprehensive rationale for each documented finding.
12. Links each observation to potential system-level vulnerabilities found in the measurable elements and opportunities for organizational improvements in patient care and safety.
13. Reports survey findings in a complete, accurate, and timely manner.
14. Follows JCI Scoring Guidelines to determine a measurable elements score based on evaluation of the evidence.
15. Prepares an exit report for the organization.
16. Interprets and explains the intent of standards to the organization's personnel in a constructive, sensitive, and professional manner. Seeks assistance from Central Office when appropriate.
17. Through interactive evaluation sessions consults with organization leaders on high profile issues in health care. Offers relevant consultation where improvement is needed.
18. Communicates organization-specific information to the central office as needed.
19. Maintains current knowledge of Joint Commission International standards, policies and procedures. Maintains current knowledge in professional field of expertise. Demonstrates increasing knowledge of local and regional laws, cultural beliefs and practices pertinent to the survey.
20. Complies with requirements for utilization of all JCIA applications for documenting findings, submitting availability, and competing expense reports, team evaluation tool etc.
21. Participates in evaluating survey team after each survey by completing the Team Evaluation Tool, includes preceptees in training, as requested.
22. Follows clients' safety policies when on site, including following requested safety measures (e.g., wearing appropriate protective clothing or equipment) provided that such policies are not in conflict with Joint Commission International Accreditation policies.
23. Participates in staff development activities.
24. May perform other duties as assigned, including, but not limited to:
25. Participate in special projects.
26. Assist in developing, writing and testing standards, scoring guidelines and the survey process, and provide recommendations for improvement.
27. Assists the Central Office in responding to standards interpretation questions from the field.
28. Assists the Central Office in analysis of organization intra-cycle monitoring reports, evidence of standards compliance reports and; complaints.
29. Serves on JCI Accreditation committees, such as the Surveyor Liaison Group (SLG) Committee.
30. Serves as team leader when assigned to a team.
31. Serves as faculty for surveyor education and/or field education programs.
32. Receives training and conduct surveys across programs and settings.
33. Serves as preceptor for surveyors in training.
34. If assigned the team leader role, responsibilities and duties also include the following as defined in the JCI Accreditation Team Leader Role and Responsibilities document. Also refer to the Team Leader ..
35. Makes contact with the organization and clarify any questions from the review of the application.
36. Develops an organization-specific agenda from the standard agenda template based on the information provided in the survey applications.
37. Maintains communications with the organization's survey coordinator. Responds to special requests regarding the survey agenda and revise the agenda, as needed, prior to the start of the survey. Communicates any modified agenda information to the organization and each team member in a timely manner.
38. Coordinates travel and hotel accommodations for the team
39. Coordinates Preliminary Survey Activities.
40. Coordinates Survey Activities during the Survey.
41. Coordinates and finalizes the exit report.
42. Completes all required post-survey activities.
43. Serves as preceptor for surveyors.
44. Serves as mentor for on-going surveyor development.
**Qualifications**
**KNOWLEDGE, SKILLS AND ABILITIES**
**_Education:_**
+ Nurses must have graduated from an approved school of nursing and have a Master's degree in an appropriate discipline.
+ Administrators must have a Master's degree in a health-related field.
+ Medical Technologists must have a Master's degree in a related discipline.
+ Other health care practitioners must have an advanced degree (Master's or Doctor's) in their related field.
**_Certification/Licensure (at time of hire and throughout employment):_**
1. Current professional licensure in related disciplines is required (when required by law) at time of hire.
2. Physicians must be Board Eligible or Board Certified at time of hire.
3. Certification requirement: You must hold a CPHQ certification (Certified Professional in Healthcare Quality) through National Association for Healthcare Quality (NAHQ) at time of hire or attain within one year of hire.
4. Applicants have no history of disciplinary action(s) relative to current or previous professional license, provided such adverse action did not result solely from an individual's health status.
5. Medical Technologists must be registered with a nationally accredited organization.
6. Paramedics and EMTs must be registered with a nationally accredited organization.
**_General Knowledge and Experience:_**
1. Five years of recent experience, including 3 years of direct clinical experience in the appropriate health care setting(s), and 2 years of senior management experience. Recent experience as a consultant to health care organizations may be considered.
2. Contemporary knowledge of and experience in health care operations, clinical practice, use of performance improvement methods to assess organizational performance, and current research and trends relative to health care practices.
3. Knowledge of Joint Commission International standards and direct involvement with a minimum of two Joint Commission domestic or international surveys.
4. Experience in an international health care setting or preferred.
**_Specialized Knowledge and Experience:_**
1. Hospital Accreditation surveyors must have knowledge or experience in various components of a hospital and health care system (i.e., medical staff, quality improvement, medical records, infection control, etc.). Additional experience in other health care settings is preferred.
2. Medical Technologists must have experience working in three or more technical specialties (i.e., chemistry, microbiology, blood bank) and experience in settings of multiple sizes, as well as at least 5 years of laboratory management experience.
3. Hospital Administrators with the designation of FACHE (Fellow, American College of Healthcare Executives) are preferred.
4. Clinical Care Program Certification program surveyors must have a minimum of 5 years experience of progressive clinical leadership and current knowledge or experience in the implementation of clinical practice guidelines, development and implementation of clinical pathways and in the identification and use of performance measures to improve clinical outcomes. Experience in chronic disease management is desirable.
5. Medical Transport program surveyors must have at least five (5) years experience in emergency care as a paramedic, emergency medical technician, physician or nurse and in dispatch or administration of a medical transport organization.
**_Critical Thinking Skills:_**
1. Ability to research, collect, organize, interpret and communicate a large volume of information from multiple sources (i.e., documentation, observation, interviews) to assess the degree of compliance with Joint Commission International standards.
2. Ability to differentiate and assess the adequacy of alternative/innovative approaches to standards compliance, consistent with survey policy and protocols.
3. Ability to analyze and synthesize observations to identify survey findings and educational opportunities.
4. Ability to connect observations and interviews into a comprehensive analysis of the organization's care delivery systems.
**_Interpersonal Skills:_**
1. Multi-cultural awareness and sensitivity
2. Respectful of all internal and external customers.
3. Open to inquiry and exchange.
4. Responsive to verbal and nonverbal communication cues.
**_Problem Solving Skills:_**
1. Independent decision-making skills to direct and effectively manage the survey process.
2. Ability to objectively assess organization performance.
3. Ability to openly discuss and resolve conflicts/controversy.
4. Ability to seek assistance when appropriate to make decisions, resolve conflicts and/or achieve consensus.
**_Interviewing Skills:_**
1. Ability to elicit information through sensitive, appropriate use of open-ended questions and active listening.
2. Ability to further explore observations and received information through effective use of follow-up questioning.
**_Teamwork Skills:_**
1. Behavior consistent with Joint Commission International values (i.e., Quality, Respect, Integrity, Courtesy, Teamwork, Recognition, Improvement, Empowerment and Responsiveness).
2. Dependability, including delivering on commitments, assuming appropriate share of all work, being prepared, and adhering to schedules.
3. Candor, including sharing ones own views, encouraging others to share their views, and being willing to offer and receive constructive feedback.
4. Professionalism, including appearance and demeanor.
**_Organizational Skills:_**
1. Independently organize work into a smooth flow and to be flexible as necessitated by unique circumstances.
2. Demonstrate effective time management skills.
3. Coordinate activities involving other people.
**_Written and Verbal Communication Skills:_**
1. Ability to make presentations and produce written materials which are accurate, clear, concise, complete, well organized, understandable by others, and can be accurately translated into the client-s native language if needed.
2. Ability to use a computer or similar technology.
3. Fluent in speaking and writing in English is required, fluent in another language is preferred
**_Physical Abilities:_**
1. Must be able to lift 25 pounds.
2. Must be able to climb stairs and ladders.
3. Must be able to work in settings in which dust, allergens and infectious diseases are present.
4. Must be able to observe, in real time and without slowing or otherwise interrupting the progress of, all applicable types of ongoing health care treatment (e.g., including emergency treatment, treatment during weather and other extreme situations, etc.).
5. Standing for long periods of time, walking lengthy distances, lifting, climbing, stooping, pulling, and pushing in order to adequately inspect and observe all medical facilities, equipment and procedures, such as emergency exit procedures, remote storage facilities, any areas where cleanliness may affect the possibility of infection, medical equipment, etc., including the following activities:
a. walking up and down stairways (e.g., to test escape routes, assess safety of emergency exits, regulatory compliance, etc.);
b. removing obstructed covers or impediments to equipment or other mechanical area
c. examining small and often dirty printed labels and print on equipment;
6. Must be physically capable of extensive travel 100% of work time including, flying for extended periods of time (at a minimum 10 hours of continuous flight), flying on small airplanes and into small airports, traveling in all types of weather conditions, etc.
**_Availability:_**
1. Must be able to travel to all countries where JCI accredits in concordance with the JCI Travel Utilization Policy.
2. Participation in up to one week of corporate orientation and education upon hire.
3. Completion of up to three surveys with a preceptor in order to facilitate understanding of the Joint Commission International standards and their interpretation, survey process, survey technology, presentation techniques, general policies and procedures, and organization structure.
4. Ongoing participation in continuing education activities, including those sponsored by Joint Commission International, (i.e., Invitational Training Conference, regional meetings, other face-to-face meetings, teleconferences, self-directed learning activities, distance learning programs, and special conferences).
5. Must be able to meet one of the following availability requirements depending upon employment status:Full time - available 52 weeks/year less vacation, personal, and holiday time Part time - 2 consecutive calendar weeks per month
6. Obtain and maintain a current passport. For frequent US travelers, a second passport may be advisable to ensure that one passport is always available for use (if permitted by laws of the country in which the passport is held).
7. Weekend travel will be required.
**The Joint Commission offers a comprehensive benefits package. For a complete overview of our benefits package, please visit our Joint Commission Career Page (https://www.jointcommission.org/careers/#434f5b531a144a35906939ce76ce893c\_cf7b457e1e**********d569f5c839cb)**
This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities.
**Min**
USD $115,000.00/year
**Max**
USD $115,000.00/year
**Job ID** _2026-7099_
**\# of Openings** _1_
**Category** _Field Representative (Surveyor/Consultant)_
+ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
+ Please view Equal Employment Opportunity Posters provided by OFCCP here.
+ The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
+ This Organization Participates in E-Verify. Click here for more information.
$115k yearly 8d ago
Disease Specific -Stroke Reviewer - Intermittent
The Joint Commission 4.6
The Joint Commission job in Oakbrook Terrace, IL
Nationwide Search-Incumbent can reside anywhere in the United States - Disease Specific Care Stroke Field representative. The Disease Specific Care Field Representative applies sophisticated analysis skills and inductive reasoning skills to determine ahealth care organization's degree of compliance with applicable program standards.They must be able to employ advanced and sometimes nuanced communication skills to engage health care organization staff ininteractive dialogues on a broad array of health care issues to assesscompliance and to identify opportunities for improving compliance.
**Responsibilities**
1. Conducts a thorough evaluation of assigned services and programs that meet DSC certification eligibility criteria. Plans, reviews and apportions review time so that all review requirements are addressed thoroughly per program. Reviews and evaluates pre-review information; researches, collects, organizes, and interprets a large volume of information from multiple sources. Interviews staff and patients to determine level of compliance with standards. Analyzes documents, such as performance data and clinical practice guidelines, to assess the level of compliance with The Joint Commission standards, evidence of performance improvement, and quality of care.
2. Using established review protocols:
3. Analyzes written self-descriptive program information.
4. Participates in and/or conducts all required conferences and interviews; analyzes all data submitted by the organization.
5. Documents all recommendations, providing adequate indication on non-compliance. Submits review findings in a complete, accurate, and timely manner to the Central Office.
6. Interprets and explains the intent of the standards to the organization's personnel. Consults with staff during review re: non-compliance, opportunities for improvement, and remedial action required. Recommends publications and other resources that clarify standards and/or demonstrates compliance with standards.
**Qualifications**
Advanced Degree in Nursing or Licensure as a Physician required. Board Certification in Neurology required.
You must hold a CPHQ certification (Certified Professional in Healthcare Quality) through National Association for Healthcare Quality (NAHQ) at time of hire or attain by December 31, 2028.
Five years clinical experience with the care of Stroke patients required. Experience with a Joint Commission Comprehensive Stroke Center strongly preferred, however will consider those with Joint Commission Primary Stroke Center experience.
All positions require 100% nationwide travel.
**We are currently looking for candidates who are available to work .14 FTE (3 consecutive days per month) and .48 FTE (2 weeks per month)** . Extensive nationwide travel required.
**We are currently hiring for our next orientation class to take place on** **March 2, 2026.**
Joint Commission offers a comprehensive benefits package. For an overview of our benefits package, please visit our Joint Commission Career Page (https://www.jointcommission.org/careers/#434f5b531a144a35906939ce76ce893c\_cf7b457e1e**********d569f5c839cb)
_This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities._
**Min**
USD $112,000.00/year
**Max**
USD $112,000.00/year
**Job Locations** _| US-Nationwide_
**Job ID** _2025-7084_
**\# of Openings** _13_
**Category** _Field Representative (Surveyor/Consultant)_
+ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
+ Please view Equal Employment Opportunity Posters provided by OFCCP here.
+ The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
+ This Organization Participates in E-Verify. Click here for more information.
The Nursing Care Center RN - Field Representative, surveys long term nursing care organizations throughout the United States. Applies systems analysis skills and inductive reasoning skills to determine health care organizations' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission activities as assigned by supervisor.
Qualifications
KNOWLEDGE, SKILLS, CREDENTIALS AND ABILITIES: Field Representatives must have the following essential knowledge, credentials, characteristics and abilities:
* Qualified candidates must be a graduate of approved school of nursing and hold a Master's degree in appropriate discipline.
* Current professional license in discipline required at time at time of hire and must be maintained throughout the duration of employment.
* Nursing Home Administration license preferred.
* Candidates must have five years of experience working in various components of a long term care, including three years direct clinical experience, and two years senior management experience.
* Ideal candidates will have experience in a culturally diverse work environment; Fluency in Spanish is a plus.
* The team players we select to take on these highly visible, challenging roles will have strong interpersonal, communication and problem-solving skills, expertise in interviewing, and PC proficiency.
* Certification requirement: You must hold a CPHQ certification (Certified Professional in Healthcare Quality) through National Association for Healthcare Quality (NAHQ) at time of hire or by December 31, 2028.
Full-time and part-time positions are currently available. Candidates interested in part time positions must be available to work two or three weeks per month, and must provide three or four weeks of availability for the purpose of scheduling. All positions require 100% nationwide travel.
Physical Abilities:
Must be able to observe, in real time and without slowing or otherwise interrupting the progress of, all applicable types of ongoing health care treatment (e.g., including emergency treatment, treatment during weather and other extreme situations, etc.). Standing for long periods of time, walking lengthy distances, lifting, climbing, stooping, pulling, and pushing in order to adequately inspect and observe all medical facilities, equipment and procedures, such as emergency exit procedures, remote storage facilities, any areas where cleanliness may affect the possibility of infection, medical equipment, etc., including the following activities:
* walking up and down stairways (e.g., to test escape routes, assess safety of emergency exits, regulatory compliance, etc.);
* removing obstructed covers or impediments to equipment or other mechanical areas;
* examining small and often dirty printed labels and print on equipment;
* Must be able to engage in extensive travel as set forth above, including driving a car to remote locations, flying on small airplanes and into small airports, traveling in all types of weather conditions, etc
* We are currently hiring for our orientation class to take place on March 2, 2026.
We offer comprehensive benefits for our employees. For an overview of our benefits package, please visit our Joint Commission Career Page
Currently seeking Full-time
This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities.
Min
USD $115,000.00/year
Max
USD $115,000.00/year
$22k-29k yearly est. Auto-Apply 12d ago
Customer Tech Support
The Joint Commission 4.6
The Joint Commission job in Oak Brook, IL
As part of the JCR customer technical support team, this position will provide senior level technical support for customer-facing applications for our Publications, Education and eProducts business units while delivering a great customer experience and achieving high overall customer satisfaction.
**Responsibilities**
**PRINCIPAL DUTIES AND RESPONSIBILITIES:**
1. Provides senior level support for customers on JCR products, with responsibilities including but not limited to, creating customer support cases, logging issues with product lines, technical troubleshooting, issue resolution, providing appropriate documentation on the resolution and case status.
1. Support product implementation of customers by guiding end users to onboarding and training resources as well recommending official trainings and tools as necessary.
1. Customer account support and management: Registering users, assigning product subscriptions, content access and license assignments, monitoring notifications, and reconciling customer accounts.
1. Directly communicates with the customer in all mediums (via phone, live chat, forums, email, remote desktop) throughout the tier 1 customer issue life cycle, escalating issues to tier 2, as appropriate and using official process.
1. Achieves a high level of customer satisfaction by providing a high level of customer service, with demonstrated analytical and problem-solving skills.
1. Manages and maintains the application support knowledge base, writes/updates internal resource guides, email templates and policies.
1. Becomes familiar with product functionality and customer experience of JCR products before launch (and subsequent upgrades) in order to understand customer expectations as well as reports bugs, enhancements and usability issues to the product lines.
1. Help train new employees and temp workers.
1. Assist leadership in other team and business-related matters such as running statistics, reporting, development of training material, etc.
1. Other duties as assigned.
**Qualifications**
**KNOWLEDGE, SKILLS AND ABILITIES REQUIRED OR DESIRED:**
1. Bachelor's degree or equivalent is required.
1. Superior organizational and customer service skills required for providing customer service and support for Web based commercial software.
1. Minimum 5 years customer service experience, with a focus on web application support preferred: Salesforce or Remedy Help Desk Ticketing System a plus.
1. Strong written skills. Minimum 3 years' experience moderating technical support forums and using chat technologies like Skype, MS Teams, etc. Experience working with live agent chat a plus.
1. Solid interpersonal skills, working within cross-functional teams, and interacting with technical and non-technical management levels. Must be able to own customer issues, push for resolution and keep the customer informed along the way.
1. Highly motivated, energetic, self-starter, passionate about technology and helping people successfully use it
1. Spanish language proficiency is a plus.
_This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities._
**Min**
USD $47,000.00/year
**Max**
USD $60,000.00/year
**Job Locations** _US-IL-Oak Brook_
**Job ID** _2025-7062_
**\# of Openings** _1_
**Category** _Information Technology_
+ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
+ Please view Equal Employment Opportunity Posters provided by OFCCP here.
+ The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
+ This Organization Participates in E-Verify. Click here for more information.
$47k-60k yearly 33d ago
International Intermittent Administrative Surveyor
The Joint Commission 4.6
The Joint Commission job in Oakbrook Terrace, IL
Seeking hospital administrative candidates for intermittent status at .14 for International status and .32 for US based candidates. Seeking Candidates preferrably located in the United States, Singapore, UAE, and Saudi Arabia. Surveys international health care organizations as assigned. Applies systems analysis skills and inductive reasoning skills to determine a health care organization's degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards-based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares exit reports that clearly link individual measurable deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission International activities as assigned.
**Responsibilities**
1. Conducts a thorough evaluation of international organizations that meet accreditation/ certification eligibility criteria on-site or remotely. Reviews and evaluates pre-survey information and conducts all pre-survey activities. Using organization-specific information, selects patient records based upon an evaluation of the client application. Using patient experiences as guides and discussion tools:
+ Conducts analysis of care delivery systems
+ Evaluates patient care environments to assess health care organizations' operations and standards compliance
+ Interviews staff and patients to determine health care organizations' level of compliance with standards
1. In response to patient-centered evaluation activities, analyzes documents, such as policies, procedures, meeting minutes, clinical standards, protocols, patient records, employee records, committee reports, etc. to assess the level of compliance with Joint Commission International standards, implementation of policies, evidence of performance improvement and quality and safety of care.
1. Using established survey process:
2. Participates in and/or conducts all required on-site and/or remote activities
3. Documents all observations in a complete and accurate manner utilizing survey technology
4. Participates in on-site/off-site findings integration discussions
5. Provides adequate documentation to guide health care organization improvement activities
+ Provides comprehensive rationale for each documented finding
+ Links each observation to potential system-level vulnerabilities found in the measurable elements and opportunities for organizational improvements in patient care and safety
+ Reports survey findings in a complete, accurate, and timely manner
+ Follows JCI Scoring Guidelines to determine a measurable element score based on evaluation of the evidence
+ Prepares an exit report for the organization
1. Interprets and explains the intent of standards to the organization's personnel in a constructive, sensitive, and professional manner. Seeks assistance from central office when appropriate.
1. Through interactive evaluation sessions, consults with organization leaders on high profile issues in health care. Offers relevant consultation where improvement is needed.
1. Communicates organization-specific information to central office as needed.
1. Maintains current knowledge of Joint Commission International standards, policies, and procedures. Maintains current knowledge in professional field of expertise. Demonstrates appropriate knowledge of local and regional laws, cultural beliefs, and practices pertinent to the survey.
1. Complies with requirements for utilization of all JCIA applications for documenting findings, submitting availability, and completing expense reports, team evaluation tool, etc.
1. Participates in evaluating the performance of the survey team after each survey by completing the Team Evaluation Tool, including preceptees in training, as requested.
1. Follows clients' safety policies when on site, including following requested safety measures (e.g., wearing appropriate protective clothing or equipment) provided that such policies are not in conflict with Joint Commission International Accreditation policies.
1. Participates in all required JCI staff development activities.
2. May perform other duties as assigned, including, but not limited to:
+ Participate in special projects
+ Assist in developing, writing, and testing standards, scoring guidelines and the survey process, and provide recommendations for improvement
+ Assists the central office in responding to standards interpretation questions from the field
+ Assists the central office in analysis of organization intra-cycle monitoring reports, evidence of standards compliance reports and complaints
+ Serves on JCI Accreditation committees
+ Serves as team leader when assigned to a team
+ Serves as faculty for surveyor education and/or field education programs
+ Receives training and conducts surveys across programs and settings onsite and/or remotely
+ Serves as preceptor for surveyors in training
13. If assigned the team leader role, responsibilities and duties also include the following as defined in the "JCI Accreditation Team Leader Role and Responsibilities" document. Also refer to the "Team Leader ".
+ Contacts the organization to clarify any questions from the review of the application
+ Develops an organization-specific agenda from the standard agenda template based on the information provided in the survey applications
+ Maintains communications with the organization's survey coordinator. Responds to special requests regarding the survey agenda and revises the agenda, as needed, prior to the start of the survey. Communicates any modified agenda information to the organization and each team member in a timely manner
+ Coordinates travel, security/safety, and hotel accommodations for the team
+ Coordinates Preliminary Survey Activities.
+ Coordinates Survey Activities during the Survey
+ Coordinates and finalizes the exit report
+ Completes all required post-survey activities
+ Serves as preceptor for surveyors
+ Serves as mentor for on-going surveyor development
**Qualifications**
**_Education_** **_:_**
1.Accepted qualifications for surveyors with a clinical background include:
+ Doctor of Medicine (M.D.), Bachelor of Medicine, Bachelor of Surgery (MBBS) or doctorate in Dental Surgery (DDS) or equivalent
+ Bachelor of Science in Nursing (BScN, BSN) or equivalent
+ Doctor of Pharmacy (Pharm D.) or equivalent.
1. Accepted qualifications for surveyors with a non-clinical background, such as hospital administrators, is a bachelor's degree required or level of knowledge and experience equivalent to that ordinarily acquired through completion of a master's degree in health care or a related field; master's preferred.
**_Certification/Licensure (at time of hire and throughout employment)_** **_:_**
1. Current professional licensure in related disciplines is required (when required by law) at time of hire.
2. Physicians must be Board Eligible or Board Certified or equivalent at time of hire.
3. Applicants have no history of disciplinary action(s) relative to current or previous professional license, provided such adverse action did not result solely from an individual's health status.
4. Medical Technologists must be registered with a nationally accredited organization.
5. Paramedics and EMTs must be registered with a nationally accredited organization.
**_General Knowledge and Experience_** **_:_**
1. Five years of recent experience, including 3 years of direct clinical experience in the appropriate health care setting(s), and 2 years of senior management experience. Recent experience as a consultant to health care organizations may be considered.
1. Contemporary knowledge of and experience in health care operations, clinical practice, use of performance improvement methods to assess organizational performance, and current research and trends relative to health care practices.
1. Knowledge of Joint Commission International standards and direct involvement with a minimum of two Joint Commission domestic or international surveys.
1. Experience in an international health care setting is preferred.
**_Specialized Knowledge and Experience_** **_:_**
1. Surveyors must have knowledge or experience in various components of a hospital and health care system (i.e., medical staff, quality improvement, medical records, infection control, etc.). Additional experience in other health care settings is preferred.
1. Medical Technologists must have experience working in three or more technical specialties (i.e., chemistry, microbiology, blood bank) and experience in settings of multiple sizes, as well as at least 5 years of laboratory management experience.
1. Hospital Administrators with the designation of FACHE (Fellow, American College of Healthcare Executives) are preferred.
1. Clinical Care Program Certification program surveyors must have a minimum of 5 years experience of progressive clinical leadership and current knowledge or experience in the implementation of clinical practice guidelines, development and implementation of clinical pathways and in the identification and use of performance measures to improve clinical outcomes. Experience in chronic disease management is desirable.
1. Medical Transport program surveyors must have at least five (5) years experience in emergency care as a paramedic, emergency medical technician, physician, or nurse and in dispatch or administration of a medical transport organization.
**_Critical Thinking Skills_** **_:_**
1. Ability to research, collect, organize, interpret and communicate a large volume of information from multiple sources (i.e., documentation, observation, interviews) to assess the degree of compliance with Joint Commission International standards.
1. Ability to differentiate and assess the adequacy of alternative/innovative approaches to standards compliance, consistent with survey policy and protocols.
1. Ability to analyze and synthesize observations to identify survey findings and educational opportunities.
1. Ability to connect observations and interviews into a comprehensive analysis of the organization's care delivery systems.
**_Interpersonal Skills_** **_:_**
1. Multi-cultural awareness and sensitivity
2. Respectful of all internal and external customers.
3. Open to inquiry and exchange.
4. Responsive to verbal and nonverbal communication cues.
**_Problem Solving Skills_** **_:_**
1. Independent decision-making skills to direct and effectively manage the survey process.
2. Ability to objectively assess organization performance.
3. Ability to openly discuss and resolve conflicts/controversy.
4. Ability to seek assistance when appropriate to make decisions, resolve conflicts and/or achieve consensus.
**_Interviewing Skills_** **_:_**
1. Ability to elicit information through sensitive, appropriate use of open-ended questions and active listening.
2. Ability to further explore observations and received information through effective use of follow-up questioning.
**_Teamwork Skills_** **_:_**
1. Behavior consistent with Joint Commission International values (i.e., Quality, Respect, Integrity, Courtesy, Teamwork, Recognition, Improvement, Empowerment and Responsiveness).
1. Dependability, including delivering on commitments, assuming appropriate share of all work, being prepared, and adhering to schedules.
1. Candor, including sharing one's own views, encouraging others to share their views, and being willing to offer and receive constructive feedback.
1. Professionalism, including appearance and demeanor.
**_Organizational Skills_** **_:_**
1. Independently organize work into a smooth flow and to be flexible as necessitated by unique circumstances.
2. Demonstrate effective time management skills.
3. Coordinate activities involving other people.
**_Written and Verbal Communication Skills_** **_:_**
1. Ability to make presentations and produce written materials which are accurate, clear, concise, complete, well organized, understandable by others, and can be accurately translated into the client's native language if needed.
2. Ability to use a computer or similar technology.
3. Fluent in speaking and business writing in English is required, fluent in another language is preferred
**_Physical Abilities_** **_:_**
1. Must be able to lift/move/carry 25-50 pounds (i.e. luggage or supplies), sit and stand or remain in a stationary position for long periods of time, and walk or move lengthy distances in a variety of settings.
1. Must be capable of extensive travel 100% of work time including but not limited to, flying for extended periods of time (i.e. over 10 hours of continuous flight in coach class), manage moving and sleeping across various time zones, positioning self on small airplanes and in small airports, and into all countries that Joint Commission International does business.
1. Work and healthcare environments may include, but not limited it, exposure to dust, allergens, pollution, infectious diseases, hazardous materials, and noise.
1. Must be able to observe and participate in work activities in real-time and without slowing or otherwise interrupting the progress. Work activities include operating a laptop or tablet as well as frequently communicating with large and small groups in person, via phone, or webinar.
1. Must repetitively ascend/descend multiple flights of steps and ladders, stooping, squatting, adequately inspect and observe all medical facilities, equipment, and procedures.
**_Availability_** **_:_**
1. Must be willing and able to travel to **all** countries where Joint Commission International accredits.
1. Participation in up to one week of corporate orientation and education upon hire.
1. Completion of up to three surveys with a preceptor in order to facilitate understanding of the Joint Commission International standards and their interpretation, survey process, survey technology, presentation techniques, general policies and procedures, and organization structure.
1. Ongoing participation in continuing education activities, including those sponsored by Joint Commission International, (i.e., Invitational Training Conference, regional meetings, other face-to-face meetings, teleconferences, self-directed learning activities, distance learning programs, and special conferences).
1. Must be able to meet one of the following availability requirements depending upon employment status:
2. **Full time (0.75 FTE)** - available 52 weeks/year (vacation, personal, and holiday time)
3. **Part time (0.5 FTE)** - 2 to 3 consecutive calendar weeks per month
4. **Intermittent** - one calendar week per month (available 6-8 consecutive days at a time)
5. **Independent Contractor** - six calendar weeks per year (available 6-8 consecutive days at a time)
1. Obtain and maintain a current passport. Ability to obtain visas when applicable. For frequent US travelers, a second passport may be advisable to ensure that one passport is always available for use (if permitted by laws of the country in which the passport is held).
1. Weekend travel will be required.
This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.
**Job ID** _2026-7100_
**\# of Openings** _5_
**Category** _Field Representative (Surveyor/Consultant)_
+ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
+ Please view Equal Employment Opportunity Posters provided by OFCCP here.
+ The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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The Joint Commission may also be known as or be related to Joint Commission on Accreditation of Healthcare Organizations, Joint Commission On Accreditation Of Healthcare Organizations, The Joint Commission and Joint Commission.