Medical Contact Center Agent (Bilingual English/Spanish)
Remote or Chicago, IL Job
**Job Details** Chicago, IL **Remote Type** Optional Work from Home Type** Full Time **Education Level** High School/GED **Salary Range** $18.50 - $19.50 Hourly **Travel Percentage** None **Job Shift** Day **Job Category** Customer Service
**Job Description**
Must have a smart phone to download and use an authentication application to gain access to the client data platform.
Training will consist of 4-weeks of in-house training onsite at 1850 W Roosevelt Road, Chicago, IL 60608.
Team members will be eligible to transition to a remote location within the 60-days of their start date once the team member has proven the ability to work independently and successfully meet the required goals and key performance indicators.
All team members will be required to attend scheduled in-house trainings sessions, coaching, and performance sessions.
**STATEMENT OF PURPOSE:** The Medical Contact Center Agent will be responsible for outbound and inbound calls, voicemails, and emails to/from insurance plan members in a high-performance contact center environment. This position requires high quality customer service assistance when responding to inquiries pertaining to a variety of Primary Care Providers (PCP), Health Risk Screenings (HRS), and other campaigns. Medical Contact Center Agent will be responsible for scheduling and registering appointments for the Health System by utilizing all available informational tools and websites. Calls may consist of requests for additional insurance plan information, such as, id cards, welcome packets, PCP changes, and transfers to other contact centers.
**PRINCIPLE DUTIES AND RESPONSIBILITIES, BUT ARE NOT LIMITED TO:**
+ Effectively respond to inbound calls, voicemails, or emails promptly, politely, and professionally;
+ Obtain and enter accurate demographic information into the clients Health System application;
+ Accurately schedule and register patients for appointments utilizing the clients Health System software;
+ Accurately communicate appointment date, time, location and the provider's name to the patient;
+ Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization;
+ Conducting outbound calls to welcome members to the program and to conduct or schedule a Health Risk Screenings and other campaigns;
+ Follow the appropriate escalate protocols for Triage (red flag) calls;
+ Conduct research to confirm and validate insurance member demographics, specifically for, name, address and phone number;
+ Maintain up-to-date knowledge of the clients' Health System policies and procedures as they apply;
+ Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedure;
+ Performs other duties as assigned by Leadership.
**QUALIFICATIONS:**
+ High School diploma or equivalent required;
+ Health Care and Customer Contact Center experience preferred, but not required;
+ Ability to handle a call center environment. Work efficiently, accurately and be able to multi-task;
+ Ability to exercise good judgment to handle calls appropriately;
+ Must be able to navigate through multiple databases that are utilized though Health's software application;
+ Must be able to type a minimum of 30 words per minute with 95% or greater accuracy;
+ Must have excellent interpersonal and communication skills both written and orally;
+ Proven ability to work as a member of a team is required;
+ Will be required to complete program update training, as warranted, and successfully implement that knowledge in day-to-day operations;
+ Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.
**ADDITIONAL INFORMATION**
+ Team members must have a smart phone to download and use an authentication application to gain access to the client data platform;
+ Team members must be aware and prepared that training will consist of 2 to 4 weeks of in-house and virtual training;
+ Team members will be eligible to transition to a remote location within 60 to 90-days of their start date once the team member has proven the ability to work independently and successfully meet the required goals and key performance indicators;
+ All team members will be required to attend scheduled in-house trainings sessions, coaching, and performance sessions;
+ All full-time team members will be scheduled 38.5 hours per week.
**Employee Benefits**
**_BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:_**
+ 10 days paid vacation
+ 12 paid holidays
+ 6 sick days accrued over the year
+ Insurance Eligibility the 1st of the month after 30 days of employment
+ Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered
+ Short/long term disability
+ Life insurance 2x salary
+ Employee recognition events
+ Company matched 401(k) plan
+ Reasonably priced delicious food options on site (except at Glenview location)
**The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service** .
Account Manager - Higher Ed
Remote or Charlottesville, VA Job
Account Manager, Higher Education
Company Introduction WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.
Job Description
Account managers are the primary point of contact for our university partners focused on delivering outstanding customer service. You will develop programs for existing customers which includes itinerary building, negotiation, pricing, proposal creation, and program confirmation. Once a program is confirmed, you'll handle student and university inquiries about their upcoming travel. You'll partner with internal departments such as air, visas, sales and global experiences to create a smooth program delivery meeting or exceeding university expectations.
Account Manager Responsibilities
Develop an effective rapport with university and organization partners to gain a better understanding of their program needs and strengthen the overall relationship.
Position yourself as a thought leader for university clients coming to WorldStrides for recommendations and suggestions.
Meet and exceed annual retention goals and targets to maximize revenue growth on assigned accounts.
Consistently manage deadlines and work tasks to ensure key targets are met (registration, ticketing, payment, etc)
Communicate both internally across teams and externally with clients and partners.
Create educational travel itineraries across the globe.
Utilize and maintain WorldStrides' CRM database system, effectively managing the sales and program management process.
Track, understand and manage the financial aspects of program management.
Minimum Qualifications
2+ years' experience in customer service
Desire to work in a fast-paced, challenging environment
A highly self-driven sense of motivation and perseverance
Hunger to grow and openness to learning
Proactive and team oriented
Naturally curious
Problem solver with attention to detail
Logistically minded
Positive and forward-thinking attitude with a strong work ethic
Ability to operate with constantly evolving processes
Strong phone and interpersonal skills
Excellent written and communication skills
Highly organized with strong time management and follow up
Flexible as needed with work hours to accommodate international time differences and seasonal shifts
Ability to travel domestically and internationally (current passport or ability to obtain one)
Preferred Qualifications
BA/BS degree preferred
Study abroad or international travel experience
Project management experience
Location(s)
This is a remote position within the contiguous U.S., unless within driving distance of a WorldStrides office assuming a hybrid schedule of Tues./Wed./Thurs. in-office.
Work Perks
Fun & driven environment.
Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match.
10 paid floating corporate holidays, 1 paid volunteer day & up to 25 accrued PTO days to start - accrue up to 28 over 3 years, up to 4 mental health days per year, and 5 bereavement days.
Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
Opportunities for paid and discounted travel.
Flexible work schedule providing on-site, remote, and virtual office opportunities.
Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
Fitness Center and café onsite at select locations.
Employee Assistance Program (EAP)
Paid Parental, Caregiver, and Disability leave.
Team Member Discount Program
WorldStrides, a global organization, is committed to
educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.
As an Equal Opportunity Employer, WorldStrides` is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Specialized Technical Automotive Consultant (Work at Home - Michigan)
Remote or Michigan Job
About the Role Location: Work from Home - Michigan residents | Initial on-site training - Saginaw, Michigan Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley? Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants.
Be the first line of defense in solving new and challenging vehicle repair issues.
Why Apply Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home.
No daily commute, less stress, more time for you.
Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more.
What to Expect Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email.
You'll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs.
Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office.
Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders.
Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry.
Want to Learn More? Read about a day in the life of a Morley Technical Automotive Consultant (direct link to article: **************
co/o9tc ) Watch this video to discover more about what you can expect in this role: (direct link to video: *************
info/xjy ) Have Questions? Engage directly with our Talent Acquisition (TA) team via live chat during business hours: careers.
morleycompanies.
com Chat hours: M-F 8 a.
m.
- 5 p.
m.
Eastern time; closed on some holidays TA will respond to after-hours questions the next business day.
Skills for Success Required Skills Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems Able to use electronic service manuals Eligibility Requirements High school diploma or equivalent Five or more years of recent experience as a mechanic in a full-service shop Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley) Valid driver's license Able to work shifts within the center's hours of operation: Monday - Friday 7 a.
m.
- 8 p.
m.
Eastern time No weekends! Must be able to stick to the schedule reliably, as some queues are time sensitive Nice to Have Electric vehicle (EV) experience Microsoft Office experience Typing skills Remote Work Requirements Michigan resident High-speed internet access at home that you are able to connect to via Ethernet or landline Secluded and distraction-free work environment Why Join Our Morley Family The value of your employment is more than your paycheck.
It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
Health & Wellness Benefits Medical and prescription coverage, including free annual physicals Dental and vision insurance Paid time off Associate wellness program (earn a reward for getting your annual wellness checkup) Programs to quit tobacco use and manage chronic conditions (e.
g.
, diabetes, asthma) Financial Benefits 401(k) with match Flexible spending account Life insurance Short- and long-term disability insurance (company paid) Benefits to Make Your Life Easier Teladoc: 24/7 online access to doctors 24/7 nurse help desk Patient advocacy: Free 24/7 help with benefit questions and claims issues Family, financial and estate guidance (will) services About Morley Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities.
If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.
com.
Thank you for your interest in Morley.
Notices Morley utilizes E-Verify during onboarding for all hires.
Click here to learn more about E-Verify: ************
ly/MorleyEverify and your right to work: ************
ly/MorleyRightToWork.
Click here to view Morley's CCPA Notice for applicants in California: *************
morleynet.
com/ccpa.
Click here to view Morley's privacy policy: *************
morleynet.
com/morley-privacy-policy.
Call Center Supervisor
Remote or Chicago, IL Job
Job Details Chicago, IL Fully Remote Full Time 2 Year Degree $45,000.00 - $45,000.00 Salary/year None Any ManagementJob Description STATEMENT OF PURPOSE: The Call Center Supervisor is responsible for direct oversight of Call Center agents and for providing high quality customer service assistance when responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, or processes. The Call Center Supervisor will be responsible for assuring speedy resolution of inquiries utilizing all available channels. Customer inquiries are submitted by telephone, mail or e-mail. The Call Center will receive approximately 12,000,000 minutes of inbound calls from customers annually. KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Adhere to the Privacy Act as it relates to the confidentiality of information released;
Maintain up-to-date knowledge of the Illinois Tollway regulations and policies as they apply;
Responsible for direct oversight of call center agents and their responsibilities including but not limited to:
Manage daily activities of lead call center agents
Randomly listen in on calls;
Establish communication with agent;
Resource for questions, issues, or concerns;
Inform manager of performance issues or needs;
Assist with agent training;
Ability direct agent and lead performance issues with tact;
Initial performance review of agents and applicable documentation;
Responsible for accurately completing settlement forms and applying dismissals to accounts as they pertain to said settlements;
Researching inquiries and correcting mistakes pertaining to but not limited to payments - reversals and reapplying, missing payments, bankruptcies, collections, suspensions, disputes and administrative appeals;
Making outbound calls to violators with regard to, but not limited to, payments, hearings, disputes, and general questions. Will also return phone calls to violators as needed;
Preparing refund requests;
Responsible for processing emails pertaining to, but not limited to, general questions, challenges to notices, questions about online images, etc. Only general questions, and those not requiring account-specific information will be handled. In some cases, multiple exchanges with the customer may be required. For some, effective handling may require data review/ research/fact finding;
Sense of urgency when responding to customer needs;
Performs other duties as assigned by leadership
Propose budget and implement monthly call center incentives
Call evaluation review of assigned call center leads at least three times per month with applicable documentation
QUALIFICATIONS:
Associates degree preferred from an accredited institution in business management or related field required;
One-year experience working in a call center;
One to two years of experience quality monitoring in a call center environment;
One to two years quality and assurance coaching;
Ability to effectively work within established contractual turnaround times;
Detail oriented, as well as ability to manage multiple tasks with follow-up skills.
Advanced proficiency with MS Office applications;
Ability to work well under pressure making sound decisions quickly in a fluid, fast business environment;
Experience working in a continuously changing environment;
Must have demonstrated excellent interpersonal and communication skills and the ability to organize simultaneous tasks;
Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.
Employee Benefits
BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:
10 days paid vacation
12 paid holidays
6 sick days accrued over the year
Insurance Eligibility the 1st of the month after 30 days of employment
Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered
Short/long term disability
Life insurance 2x salary
Employee recognition events
Company matched 401(k) plan
Reasonably priced delicious food options on site (except at Glenview location)
The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
Call Center Manager
Remote or Chicago, IL Job
Job Details Chicago, IL Fully Remote Full Time 4 Year Degree $62,000.00 - $62,000.00 Salary None Day ManagementDescription STATEMENT OF PURPOSE: Manages and directs all aspects of in/outbound call center operations. Implements and reviews policies and procedures. Supervises, trains, and develops representatives; resolves conflicts; ensures work product consistently meets established standards; and takes required corrective/developmental action to remedy deficiencies. KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Responsible for direct oversight of call center operations, Call Center Supervisors, Mail Center Supervisor, and Rental Reassignment Clerks;
Real time reports on productivity and key performance indicators;
Staff scheduling;
Real time reports on revenues and the number of payments processed (by type);
Remedial training and training on procedural updates and new initiatives will be conducted on an ongoing basis as required. We have assumed 8 hours per quarter will be needed for additional training;
Composing response letters to inquiries from violators based on Tollway guidelines and procedures;
Works closely with and reports to Assistant Director with respect to operational issues and needs;
Maintains high in/outbound call volumes, and daily reporting of any issues;
Responsible for setting and achieving targets for speed, efficiency, and defined monthly quota;
Responsible for monitoring random calls to improve quality, minimize errors and track operative performance;
Responsible for staff performance, identifying training needs and training sessions;
Oversees forecasting and analyzing data against budget figures on a weekly and/or monthly basis;
It will be also needed to perform the basic duties such as preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary;
Performs other duties as assigned by Supervisor.
Qualifications QUALIFICATIONS:
Bachelors Degree preferred or Associates degree from an accredited institution or over 5 years contact center management experience.
Ability to effectively work within established contractual turnaround times;
Detail oriented, as well as ability to manage multiple tasks with follow-up skills.
Bilingual English/Spanish preferred.
Advanced proficiency with MS Office applications.
Ability to work well under pressure making sound decisions quickly in a fluid, fast business environment.
Must have demonstrated excellent interpersonal and communication skills and the ability to organize simultaneous tasks.
Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.
The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
Software Developer (Saginaw, Michigan)
Remote or Saginaw, MI Job
About the Role Location: Saginaw, Michigan Applicants should be located within driving distance of Saginaw Hybrid role Morley is looking for a qualified Software Developer to design and code web, desktop and console applications using C#, . NET and ASP.
NET MVC.
All of our applications use Microsoft SQL server as a backend database, so experience with this is important.
You'll work both as part of a collaborative team with other developers and business analysts, and individually with little supervision.
What You'll Do Help internal colleagues and external clients define their business requirements to ensure we develop appropriate solutions Design and deliver solutions that meet/exceed requirements and expectations Design, develop, test and implement software applications Offer enhancements to existing applications Help users develop business rules and high-level business process requirements Prepare and maintain systems/applications documentation Implement security systems that provide detection, prevention, containment and deterrence mechanisms to protect and maintain data integrity Support compliance in the areas of system security, user access, resource access and authentication Provide user training, software and system orientation, and operational training What We Work On Morley provides services to other companies, such as corporate group travel services and many types of call center support, and numerous automotive OEMs have outsourced their customer vehicle buyback processes to Morley.
Our development team creates software for our internal teams to serve our customers.
Hybrid Schedule This is a hybrid role, where you will work partly from home and partly on site at our Saginaw, Michigan, campus.
While on campus, you'll work in a friendly, casual environment at our corporate office in Saginaw Township, close to shopping and restaurants.
You'll also have access to our free on-site workout facility and enjoy perks such as tickets to local events.
Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.
morleycompanies.
com | chat hours: M-F 8 a.
m.
- 5 p.
m.
Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success Required Skills Have a positive, self-starter attitude with a solid work ethic and ability to meet deadlines Excellent interpersonal skills Organizational skills Honed attention to detail Eligibility Requirements Able to work on site at our Saginaw, Michigan, office as required Bachelor's degree in computer science or a related field (or, high school diploma/GED with extensive industry expertise and job-related experience) Six or more years of experience in the IT field Four or more years of experience in application design and development, including: C# Microsoft.
NET Microsoft ASP.
NET ADO.
Net CSS HTML JavaScript XML and web services Microsoft SQL Server Object-oriented analysis and design Programmatic interaction with relational database systems, SQL and stored procedures Background in designing user-friendly GUI and websites Experience in the full software development lifecycle Nice to Have Application development experience in: Java JSP Java Servlet Tomcat Eclipse IDE Visual Basic 6 Remote Work Requirements High-speed internet access at home Secluded and distraction-free work environment Why Join Our Morley Family The value of your employment is more than your paycheck.
It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
Health & Wellness Benefits Medical and prescription coverage, including free annual physicals Dental and vision insurance Paid time off Associate wellness program (earn a reward for getting your annual wellness checkup) Programs to quit tobacco use and manage chronic conditions (e.
g.
, diabetes, asthma) Financial Benefits 401(k) with match Flexible spending account Life insurance Short- and long-term disability insurance (company paid) Benefits to Make Your Life Easier Teladoc: 24/7 online access to doctors 24/7 nurse help desk Patient advocacy: Free 24/7 help with benefit questions and claims issues Family, financial and estate guidance (will) services About Morley Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities.
If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.
com.
Thank you for your interest in Morley.
Notices Morley utilizes E-Verify during onboarding for all hires.
Click here to learn more about E-Verify: ************
ly/MorleyEverify and your right to work: ************
ly/MorleyRightToWork.
Click here to view Morley's CCPA Notice for applicants in California: *************
morleynet.
com/ccpa.
Click here to view Morley's privacy policy: *************
morleynet.
com/morley-privacy-policy.
#LI-Hybrid
Vehicle Processing Clerk (Remote - Michigan)
Remote or Michigan Job
About the Role Location: Remote - Michigan residents Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed! As a remote Vehicle Processing Clerk (Disposition Coordinator) at Morley, you'll help people across the country return vehicles to the auto manufacturer.
You'll be a friendly contact who makes sure every case contains proper documentation.
Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible.
What Can I Expect? We make sure you have the tools you need to be able to do your job right and be connected with your team.
Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks.
We have the processes and relationships in place to make sure that our team can do this smoothly.
You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.
What You'll Do Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases Handle both inbound and outbound communications (phone, email, mail) Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents Expedite and track case handling through documentation systems Meet required metrics Handle multiple cases simultaneously within guidelines Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.
morleycompanies.
com | chat hours: M-F 8 a.
m.
- 5 p.
m.
Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).
Skills for Success Required Skills Excellent multitasking, analytical and problem-solving skills Microsoft Office skills Eligibility Requirements High school diploma or equivalent One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) Able to work shifts within the center's hours of operation: Monday to Friday (no weekends!) Primary shift: 8 a.
m.
- 5 p.
m.
Eastern time Rotational shift 2-4 times per month: 11 a.
m.
- 8 p.
m.
Eastern time Remote Work Requirements Michigan resident High-speed internet access at home that you are able to connect to via Ethernet or landline Secluded and distraction-free work environment The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: *************
info/h4b) Why Join Our Morley Family The value of your employment is more than your paycheck.
It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
Health & Wellness Benefits Medical and prescription coverage, including free annual physicals Dental and vision insurance Paid time off Associate wellness program (earn a reward for getting your annual wellness checkup) Programs to quit tobacco use and manage chronic conditions (e.
g.
, diabetes, asthma) Financial Benefits 401(k) with match Flexible spending account Life insurance Short- and long-term disability insurance (company paid) Benefits to Make Your Life Easier Teladoc: 24/7 online access to doctors 24/7 nurse help desk Patient advocacy: Free 24/7 help with benefit questions and claims issues Family, financial and estate guidance (will) services About Morley Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities.
If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.
com.
Thank you for your interest in Morley.
Notices Morley utilizes E-Verify during onboarding for all hires.
Click here to learn more about E-Verify: ************
ly/MorleyEverify and your right to work: ************
ly/MorleyRightToWork.
Click here to view Morley's CCPA Notice for applicants in California: *************
morleynet.
com/ccpa.
Click here to view Morley's privacy policy: *************
morleynet.
com/morley-privacy-policy.
Remote Customer Service Agent (Auto Dealer Support)
Remote or Michigan Job
About the Role Role: Full time | Remote - Michigan residents If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! As a remote Remote Customer Service Agent (Auto Dealer Support) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.
You don't need to know anything about cars or parts - we'll train you on everything you need to know to succeed! What You'll Do Provide fantastic service over the phone Use your computer skills to: Research requests related to profile assistance Track vehicle shipments and vehicle orders Assist with car warranties Escalate critical orders Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.
morleycompanies.
com | chat hours: M-F 8 a.
m.
- 5 p.
m.
Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success Required Skills Computer, typing and phone skills Can speak and type proficiently at the same time Able to problem-solve, act as a consultant and resolve customer issues Solid work ethic, able to meet deadlines Excellent organizational and interpersonal skills, strong attention to detail Eligibility Requirements High school diploma or equivalent Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) Available to work during the hours below.
Note: Must be able to stick to the schedule reliably, as some queues are time sensitive.
Schedule Training (requires 100% attendance): First five weeks - instructor-led: 8 hours / day Between 8 a.
m.
and 5:30 p.
m.
Eastern time Monday - Friday Next four weeks - hands-on calls: Scheduled during hours of operation: Between 8 a.
m.
and 8 p.
m.
Eastern time Monday - Friday Work schedule: Able to work shifts between 8 a.
m.
and 8 p.
m.
Eastern time Monday - Friday No weekends! Nice to Have Degree in a relevant or related field Experience in the automotive industry Remote Work Requirements Michigan resident High-speed internet access at home that you are able to connect to via Ethernet or landline Secluded and distraction-free work environment The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: *************
info/h4b) Why Join Our Morley Family The value of your employment is more than your paycheck.
It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
Health & Wellness Benefits Medical and prescription coverage, including free annual physicals Dental and vision insurance Paid time off Associate wellness program (earn a reward for getting your annual wellness checkup) Programs to quit tobacco use and manage chronic conditions (e.
g.
, diabetes, asthma) Financial Benefits 401(k) with match Flexible spending account Life insurance Short- and long-term disability insurance (company paid) Benefits to Make Your Life Easier Teladoc: 24/7 online access to doctors 24/7 nurse help desk Patient advocacy: Free 24/7 help with benefit questions and claims issues Family, financial and estate guidance (will) services About Morley Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities.
If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.
com.
Thank you for your interest in Morley.
Notices Morley utilizes E-Verify during onboarding for all hires.
Click here to learn more about E-Verify: ************
ly/MorleyEverify and your right to work: ************
ly/MorleyRightToWork.
Click here to view Morley's CCPA Notice for applicants in California: *************
morleynet.
com/ccpa.
Click here to view Morley's privacy policy: *************
morleynet.
com/morley-privacy-policy.
Specialized Technical Automotive Consultant (Work at Home - Georgia)
Remote or Georgia Job
About the Role Location: Work from Home - Georgia residents | Initial on-site training - Saginaw, Michigan Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley? Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants.
Be the first line of defense in solving new and challenging vehicle repair issues.
Why Apply Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home.
No daily commute, less stress, more time for you.
Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more.
What to Expect Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email.
You'll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs.
Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office.
Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders.
Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry.
Want to Learn More? Read about a day in the life of a Morley Technical Automotive Consultant (direct link to article: **************
co/o9tc ) Watch this video to discover more about what you can expect in this role: (direct link to video: *************
info/xjy ) Have Questions? Engage directly with our Talent Acquisition (TA) team via live chat during business hours: careers.
morleycompanies.
com Chat hours: M-F 8 a.
m.
- 5 p.
m.
Eastern time; closed on some holidays TA will respond to after-hours questions the next business day.
Skills for Success Required Skills Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems Able to use electronic service manuals Eligibility Requirements High school diploma or equivalent Five or more years of recent experience as a mechanic in a full-service shop Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley) Valid driver's license Able to work shifts within the center's hours of operation: Monday - Friday 7 a.
m.
- 8 p.
m.
Eastern time No weekends! Must be able to stick to the schedule reliably, as some queues are time sensitive Nice to Have Electric vehicle (EV) experience Microsoft Office experience Typing skills Remote Work Requirements Georgia resident High-speed internet access at home that you are able to connect to via Ethernet or landline Secluded and distraction-free work environment Why Join Our Morley Family The value of your employment is more than your paycheck.
It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
Health & Wellness Benefits Medical and prescription coverage, including free annual physicals Dental and vision insurance Paid time off Associate wellness program (earn a reward for getting your annual wellness checkup) Programs to quit tobacco use and manage chronic conditions (e.
g.
, diabetes, asthma) Financial Benefits 401(k) with match Flexible spending account Life insurance Short- and long-term disability insurance (company paid) Benefits to Make Your Life Easier Teladoc: 24/7 online access to doctors 24/7 nurse help desk Patient advocacy: Free 24/7 help with benefit questions and claims issues Family, financial and estate guidance (will) services About Morley Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities.
If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.
com.
Thank you for your interest in Morley.
Notices Morley utilizes E-Verify during onboarding for all hires.
Click here to learn more about E-Verify: ************
ly/MorleyEverify and your right to work: ************
ly/MorleyRightToWork.
Click here to view Morley's CCPA Notice for applicants in California: *************
morleynet.
com/ccpa.
Click here to view Morley's privacy policy: *************
morleynet.
com/morley-privacy-policy.
Call Center Manager
Remote or Chicago, IL Job
**Job Details** Chicago, IL **Remote Type** Fully Remote Type** Full Time **Education Level** 4 Year Degree **Salary Range** $62,000.00 - $62,000.00 Salary **Travel Percentage** None **Job Shift** Day **Job Category** Management **Description**
**STATEMENT OF PURPOSE:** Manages and directs all aspects of in/outbound call center operations. Implements and reviews policies and procedures. Supervises, trains, and develops representatives; resolves conflicts; ensures work product consistently meets established standards; and takes required corrective/developmental action to remedy deficiencies.
**KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:**
+ Responsible for direct oversight of call center operations, Call Center Supervisors, Mail Center Supervisor, and Rental Reassignment Clerks;
+ Real time reports on productivity and key performance indicators;
+ Staff scheduling;
+ Real time reports on revenues and the number of payments processed (by type);
+ Remedial training and training on procedural updates and new initiatives will be conducted on an ongoing basis as required. We have assumed 8 hours per quarter will be needed for additional training;
+ Composing response letters to inquiries from violators based on Tollway guidelines and procedures;
+ Works closely with and reports to Assistant Director with respect to operational issues and needs;
+ Maintains high in/outbound call volumes, and daily reporting of any issues;
+ Responsible for setting and achieving targets for speed, efficiency, and defined monthly quota;
+ Responsible for monitoring random calls to improve quality, minimize errors and track operative performance;
+ Responsible for staff performance, identifying training needs and training sessions;
+ Oversees forecasting and analyzing data against budget figures on a weekly and/or monthly basis;
+ It will be also needed to perform the basic duties such as preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary;
+ Performs other duties as assigned by Supervisor.
**Qualifications**
**QUALIFICATIONS:**
+ Bachelors Degree preferred or Associates degree from an accredited institution or over 5 years contact center management experience.
+ Ability to effectively work within established contractual turnaround times;
+ Detail oriented, as well as ability to manage multiple tasks with follow-up skills.
+ Bilingual English/Spanish preferred.
+ Advanced proficiency with MS Office applications.
+ Ability to work well under pressure making sound decisions quickly in a fluid, fast business environment.
+ Must have demonstrated excellent interpersonal and communication skills and the ability to organize simultaneous tasks.
+ Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.
**The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.**
Call Center Agent - Bilingual (English/Spanish) Only
Remote or Chicago, IL Job
Job Details Position Type: Full Time Education Level: High School/GED Salary Range: $18.00 - $18.50 Hourly Travel Percentage: None Job Shift: Day Job Category: Customer Service Job Description WORK SCHEDULE: Monday - Friday, 11:00am to 7:30pm
SPECIFICATIONS: 4 weeks of onsite training at 1850 West Roosevelt Road, Chicago, IL 60608
TRAINING HOURS: Monday - Friday, 8:00am to 2:00pm
WORK LOCATION: Remote, work from home after training
STATEMENT OF PURPOSE: Call Center Agent will be responsible for providing high quality customer service assistance when responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, billing issues, technical issues or general map questions. Call Center Agents will be responsible for assuring speedy resolution of inquiries utilizing all available resources.
KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
* Adhere to the Privacy Act as it relates to the confidentiality of information released;
* Must maintain up-to-date knowledge of the Illinois Tollway regulations and policies;
* Update customer accounts with accuracy and maintain appropriate documentation of phone inquiries
* Utilize a Tollway application that immediately processes credit card payments to accounts while
* speaking with the customer;
* Make recommendations according to customers needs. Ability to empathize with and prioritize
* customer needs;
* All payments and adjustments must be posted to customers accounts in accordance with
* procedures for each of the I-PASS and Violation Enforcement System databases;
* Gather data from customer and other resources as needed for problem-solving and communicate to
* customer;
* Open, split and close customer I-PASS accounts in accordance with training guidelines;
* Navigate between three (3) or more systems and tools to assist and service customers;
* Will be required to complete program training, as warranted, and successfully implement that
* knowledge in day-to-day operations.
* Any other duties as deemed necessary by supervisor.
QUALIFICATIONS:
* High School diploma or equivalent required;
* Must be able to speak English clearly and professionally;
* 1 to 2 years call center experience preferred;
* 1 to 2 years customer service experience required;
* Bilingual English/Spanish required;
* Must be able to type a minimum of 25 words per minute with at least 90% accuracy;
* Must have intermediate computer skills and the ability to navigate through multiple data screens;
* Must have excellent communication skills and be able to multi-task;
* Must pass all assessments or test associated with position.
Employee Benefits
BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:
* 10 days paid vacation
* 12 paid holidays
* 6 sick days accrued over the year
* Insurance Eligibility the 1st of the month after 30 days of employment
* Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered
* Short/long term disability
* Life insurance 2x salary
* Employee recognition events
* Company matched 401(k) plan
The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
Vehicle Processing Clerk (Remote - Michigan)
Remote or Lansing, MI Job
**About the Role** Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed!
As a remote Vehicle Processing Clerk (Disposition Coordinator) at Morley, you'll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible.
**_What Can I Expect?_**
+ We make sure you have the tools you need to be able to do your job right and be connected with your team.
+ Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.
**_What You'll Do_**
+ Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases
+ Handle both inbound and outbound communications (phone, email, mail)
+ Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents
+ Expedite and track case handling through documentation systems
+ Meet required metrics
+ Handle multiple cases simultaneously within guidelines
+ Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
**_Questions Before You Apply?_**
Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).
**Skills for Success**
**_Required Skills_**
+ Excellent multitasking, analytical and problem-solving skills
+ Microsoft Office skills
**_Eligibility Requirements_**
+ High school diploma or equivalent
+ One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
+ Able to work shifts within the center's hours of operation:
+ Monday to Friday (no weekends!)
+ Primary shift: 8 a.m. - 5 p.m. Eastern time
+ Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
**_Remote Work Requirements_**
+ Michigan resident
+ High-speed internet access at home that you are able to connect to via Ethernet or landline
+ Secluded and distraction-free work environment
**_The Remote Experience_**
Wondering what it's like to work for Morley from home? Check out this video (********************** to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: **********************
**Why Join Our Morley Family**
The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
**_Health & Wellness Benefits_**
+ Medical and prescription coverage, including free annual physicals
+ Dental and vision insurance
+ Paid time off
+ Associate wellness program (earn a reward for getting your annual wellness checkup)
+ Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
**_Financial Benefits_**
+ 401(k) with match
+ Flexible spending account
+ Life insurance
+ Short- and long-term disability insurance (company paid)
**_Benefits to Make Your Life Easier_**
+ Teladoc: 24/7 online access to doctors
+ 24/7 nurse help desk
+ Patient advocacy: Free 24/7 help with benefit questions and claims issues
+ Family, financial and estate guidance (will) services
**_About Morley_**
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* .
Thank you for your interest in Morley.
**_Notices_**
+ Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ******************************** .
+ Click here to view Morley's CCPA Notice for applicants in California: ******************************* .
+ Click here to view Morley's privacy policy: ************************************************ .
Call Center Supervisor
Remote or Chicago, IL Job
**Job Details** Chicago, IL **Remote Type** Fully Remote Type** Full Time **Education Level** 2 Year Degree **Salary Range** $45,000.00 - $45,000.00 Salary/year **Travel Percentage** None **Job Shift** Any **Job Category** Management **Job Description**
**STATEMENT OF PURPOSE** **:** The Call Center Supervisor is responsible for direct oversight of Call Center agents and for providing high quality customer service assistance when responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, or processes. The Call Center Supervisor will be responsible for assuring speedy resolution of inquiries utilizing all available channels. Customer inquiries are submitted by telephone, mail or e-mail. The Call Center will receive approximately 12,000,000 minutes of inbound calls from customers annually.
**KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:**
+ Adhere to the Privacy Act as it relates to the confidentiality of information released;
+ Maintain up-to-date knowledge of the Illinois Tollway regulations and policies as they apply;
+ Responsible for direct oversight of call center agents and their responsibilities including but not limited to:
+ Manage daily activities of lead call center agents
+ Randomly listen in on calls;
+ Establish communication with agent;
+ Resource for questions, issues, or concerns;
+ Inform manager of performance issues or needs;
+ Assist with agent training;
+ Ability direct agent and lead performance issues with tact;
+ Initial performance review of agents and applicable documentation;
+ Responsible for accurately completing settlement forms and applying dismissals to accounts as they pertain to said settlements;
+ Researching inquiries and correcting mistakes pertaining to but not limited to payments - reversals and reapplying, missing payments, bankruptcies, collections, suspensions, disputes and administrative appeals;
+ Making outbound calls to violators with regard to, but not limited to, payments, hearings, disputes, and general questions. Will also return phone calls to violators as needed;
+ Preparing refund requests;
+ Responsible for processing emails pertaining to, but not limited to, general questions, challenges to notices, questions about online images, etc. Only general questions, and those not requiring account-specific information will be handled. In some cases, multiple exchanges with the customer may be required. For some, effective handling may require data review/ research/fact finding;
+ Sense of urgency when responding to customer needs;
+ Performs other duties as assigned by leadership
+ Propose budget and implement monthly call center incentives
+ Call evaluation review of assigned call center leads at least three times per month with applicable documentation
**QUALIFICATIONS** **:**
+ Associates degree preferred from an accredited institution in business management or related field required;
+ One-year experience working in a call center;
+ One to two years of experience quality monitoring in a call center environment;
+ One to two years quality and assurance coaching;
+ Ability to effectively work within established contractual turnaround times;
+ Detail oriented, as well as ability to manage multiple tasks with follow-up skills.
+ Advanced proficiency with MS Office applications;
+ Ability to work well under pressure making sound decisions quickly in a fluid, fast business environment;
+ Experience working in a continuously changing environment;
+ Must have demonstrated excellent interpersonal and communication skills and the ability to organize simultaneous tasks;
+ Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.
**Employee Benefits**
**_BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:_**
+ 10 days paid vacation
+ 12 paid holidays
+ 6 sick days accrued over the year
+ Insurance Eligibility the 1st of the month after 30 days of employment
+ Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered
+ Short/long term disability
+ Life insurance 2x salary
+ Employee recognition events
+ Company matched 401(k) plan
+ Reasonably priced delicious food options on site (except at Glenview location)
**The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service** .
Specialized Technical Automotive Consultant (Work at Home - Ohio)
Remote or Ohio Job
About the Role Location: Work from Home - Ohio residents | Initial on-site training - Saginaw, Michigan Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley? Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants.
Be the first line of defense in solving new and challenging vehicle repair issues.
Why Apply Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home.
No daily commute, less stress, more time for you.
Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more.
What to Expect Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email.
You'll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs.
Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office.
Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders.
Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry.
Want to Learn More? Read about a day in the life of a Morley Technical Automotive Consultant (direct link to article: **************
co/o9tc ) Watch this video to discover more about what you can expect in this role: (direct link to video: *************
info/xjy ) Have Questions? Engage directly with our Talent Acquisition (TA) team via live chat during business hours: careers.
morleycompanies.
com Chat hours: M-F 8 a.
m.
- 5 p.
m.
Eastern time; closed on some holidays TA will respond to after-hours questions the next business day.
Skills for Success Required Skills Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems Able to use electronic service manuals Eligibility Requirements High school diploma or equivalent Five or more years of recent experience as a mechanic in a full-service shop Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley) Valid driver's license Able to work shifts within the center's hours of operation: Monday - Friday 7 a.
m.
- 8 p.
m.
Eastern time No weekends! Must be able to stick to the schedule reliably, as some queues are time sensitive Nice to Have Electric vehicle (EV) experience Microsoft Office experience Typing skills Remote Work Requirements Ohio resident High-speed internet access at home that you are able to connect to via Ethernet or landline Secluded and distraction-free work environment Why Join Our Morley Family The value of your employment is more than your paycheck.
It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
Health & Wellness Benefits Medical and prescription coverage, including free annual physicals Dental and vision insurance Paid time off Associate wellness program (earn a reward for getting your annual wellness checkup) Programs to quit tobacco use and manage chronic conditions (e.
g.
, diabetes, asthma) Financial Benefits 401(k) with match Flexible spending account Life insurance Short- and long-term disability insurance (company paid) Benefits to Make Your Life Easier Teladoc: 24/7 online access to doctors 24/7 nurse help desk Patient advocacy: Free 24/7 help with benefit questions and claims issues Family, financial and estate guidance (will) services About Morley Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities.
If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.
com.
Thank you for your interest in Morley.
Notices Morley utilizes E-Verify during onboarding for all hires.
Click here to learn more about E-Verify: ************
ly/MorleyEverify and your right to work: ************
ly/MorleyRightToWork.
Click here to view Morley's CCPA Notice for applicants in California: *************
morleynet.
com/ccpa.
Click here to view Morley's privacy policy: *************
morleynet.
com/morley-privacy-policy.
Remote Customer Service Representative (Indiana residents)
Remote or Indiana Job
About the Role Location: Remote - Indiana residents In this remote Customer Service Representative position at Morley, you'll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands.
If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you.
Automotive knowledge not required! What You'll Do Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like Use your computer skills to research requests and accurately record the details of your calls / contacts Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.
morleycompanies.
com | chat hours: M-F 8 a.
m.
- 5 p.
m.
Eastern time / 7 a.
m.
- 4 p.
m.
Central time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success Required Skills Excellent written and verbal communication skills Ability to navigate a computer and the web Typing skills (minimum 25 words per minute - Click here to take a free typing test!) (direct link to test: www.
typingtest.
com) Eligibility Requirements High school diploma or equivalent Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) Available to work shifts within the call center's hours of operation: Monday through Saturday 8 a.
m.
to 9 p.
m.
Eastern time / 7 a.
m.
to 8 p.
m.
Central time Must be able to stick to the schedule reliably, as some queues are time sensitive Remote Work Requirements Indiana resident High-speed internet access at home that you are able to connect to via Ethernet or landline Secluded and distraction-free work environment The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: *************
info/h4b) Why Join Our Morley Family The value of your employment is more than your paycheck.
It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
Health & Wellness Benefits Medical and prescription coverage, including free annual physicals Dental and vision insurance Paid time off Associate wellness program (earn a reward for getting your annual wellness checkup) Programs to quit tobacco use and manage chronic conditions (e.
g.
, diabetes, asthma) Financial Benefits 401(k) with match Flexible spending account Life insurance Short- and long-term disability insurance (company paid) Benefits to Make Your Life Easier Teladoc: 24/7 online access to doctors 24/7 nurse help desk Patient advocacy: Free 24/7 help with benefit questions and claims issues Family, financial and estate guidance (will) services About Morley Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities.
If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.
com.
Thank you for your interest in Morley.
Notices Morley utilizes E-Verify during onboarding for all hires.
Click here to learn more about E-Verify: ************
ly/MorleyEverify and your right to work: ************
ly/MorleyRightToWork.
Click here to view Morley's CCPA Notice for applicants in California: *************
morleynet.
com/ccpa.
Click here to view Morley's privacy policy: *************
morleynet.
com/morley-privacy-policy.
Call Center Agent - Bilingual (English/Spanish) Only
Remote or Chicago, IL Job
Job Details 1850 W. Roosevelt Road, Chicago, IL 60608 - Chicago, IL Fully Remote Full Time High School/GED $18.00 - $18.50 Hourly None Day Customer ServiceJob Description WORK SCHEDULE: Monday - Friday, 11:00am to 7:30pm SPECIFICATIONS: 4 weeks of onsite training at 1850 West Roosevelt Road, Chicago, IL 60608 TRAINING HOURS: Monday - Friday, 8:00am to 2:00pm WORK LOCATION: Remote, work from home after training STATEMENT OF PURPOSE: Call Center Agent will be responsible for providing high quality customer service assistance when responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, billing issues, technical issues or general map questions. Call Center Agents will be responsible for assuring speedy resolution of inquiries utilizing all available resources. KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Adhere to the Privacy Act as it relates to the confidentiality of information released;
Must maintain up-to-date knowledge of the Illinois Tollway regulations and policies;
Update customer accounts with accuracy and maintain appropriate documentation of phone inquiries
Utilize a Tollway application that immediately processes credit card payments to accounts while
speaking with the customer;
Make recommendations according to customers needs. Ability to empathize with and prioritize
customer needs;
All payments and adjustments must be posted to customers accounts in accordance with
procedures for each of the I-PASS and Violation Enforcement System databases;
Gather data from customer and other resources as needed for problem-solving and communicate to
customer;
Open, split and close customer I-PASS accounts in accordance with training guidelines;
Navigate between three (3) or more systems and tools to assist and service customers;
Will be required to complete program training, as warranted, and successfully implement that
knowledge in day-to-day operations.
Any other duties as deemed necessary by supervisor.
QUALIFICATIONS:
High School diploma or equivalent required;
Must be able to speak English clearly and professionally;
1 to 2 years call center experience preferred;
1 to 2 years customer service experience required;
Bilingual English/Spanish required;
Must be able to type a minimum of 25 words per minute with at least 90% accuracy;
Must have intermediate computer skills and the ability to navigate through multiple data screens;
Must have excellent communication skills and be able to multi-task;
Must pass all assessments or test associated with position.
Employee Benefits
BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:
10 days paid vacation
12 paid holidays
6 sick days accrued over the year
Insurance Eligibility the 1st of the month after 30 days of employment
Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered
Short/long term disability
Life insurance 2x salary
Employee recognition events
Company matched 401(k) plan
The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
Specialized Technical Automotive Consultant (Work at Home - Florida)
Remote or Florida Job
About the Role Location: Work from Home - Florida residents | Initial on-site training - Saginaw, Michigan Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley? Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants.
Be the first line of defense in solving new and challenging vehicle repair issues.
Why Apply Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home.
No daily commute, less stress, more time for you.
Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more.
What to Expect Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email.
You'll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs.
Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office.
Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders.
Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry.
Want to Learn More? Read about a day in the life of a Morley Technical Automotive Consultant (direct link to article: **************
co/o9tc ) Watch this video to discover more about what you can expect in this role: (direct link to video: *************
info/xjy ) Have Questions? Engage directly with our Talent Acquisition (TA) team via live chat during business hours: careers.
morleycompanies.
com Chat hours: M-F 8 a.
m.
- 5 p.
m.
Eastern time; closed on some holidays TA will respond to after-hours questions the next business day.
Skills for Success Required Skills Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems Able to use electronic service manuals Eligibility Requirements High school diploma or equivalent Five or more years of recent experience as a mechanic in a full-service shop Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley) Valid driver's license Able to work shifts within the center's hours of operation: Monday - Friday 7 a.
m.
- 8 p.
m.
Eastern time No weekends! Must be able to stick to the schedule reliably, as some queues are time sensitive Nice to Have Electric vehicle (EV) experience Microsoft Office experience Typing skills Remote Work Requirements Florida resident High-speed internet access at home that you are able to connect to via Ethernet or landline Secluded and distraction-free work environment Why Join Our Morley Family The value of your employment is more than your paycheck.
It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
Health & Wellness Benefits Medical and prescription coverage, including free annual physicals Dental and vision insurance Paid time off Associate wellness program (earn a reward for getting your annual wellness checkup) Programs to quit tobacco use and manage chronic conditions (e.
g.
, diabetes, asthma) Financial Benefits 401(k) with match Flexible spending account Life insurance Short- and long-term disability insurance (company paid) Benefits to Make Your Life Easier Teladoc: 24/7 online access to doctors 24/7 nurse help desk Patient advocacy: Free 24/7 help with benefit questions and claims issues Family, financial and estate guidance (will) services About Morley Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities.
If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.
com.
Thank you for your interest in Morley.
Notices Morley utilizes E-Verify during onboarding for all hires.
Click here to learn more about E-Verify: ************
ly/MorleyEverify and your right to work: ************
ly/MorleyRightToWork.
Click here to view Morley's CCPA Notice for applicants in California: *************
morleynet.
com/ccpa.
Click here to view Morley's privacy policy: *************
morleynet.
com/morley-privacy-policy.
Remote Customer Service Representative (Ohio residents)
Remote or Columbus, OH Job
**About the Role** In this remote Customer Service Representative position at Morley, you'll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands.
If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required!
**_What You'll Do_**
+ Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like
+ Use your computer skills to research requests and accurately record the details of your calls / contacts
+ Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
**_Questions Before You Apply?_**
Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).
**Skills for Success**
**_Required Skills_**
+ Excellent written and verbal communication skills
+ Ability to navigate a computer and the web
+ Typing skills (minimum 25 words per minute - Click here (**************************** to take a free typing test!) _(direct link to test: ********************
**_Eligibility Requirements_**
+ High school diploma or equivalent
+ Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
+ Available to work shifts within the call center's hours of operation:
+ Monday through Saturday
+ 8 a.m. to 9 p.m. Eastern time
+ Must be able to stick to the schedule reliably, as some queues are time sensitive
**_Remote Work Requirements_**
+ Ohio resident
+ High-speed internet access at home that you are able to connect to via Ethernet or landline
+ Secluded and distraction-free work environment
**_The Remote Experience_**
Wondering what it's like to work for Morley from home? Check out this video (********************** to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: **********************
**Why Join Our Morley Family**
The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
**_Health & Wellness Benefits_**
+ Medical and prescription coverage, including free annual physicals
+ Dental and vision insurance
+ Paid time off
+ Associate wellness program (earn a reward for getting your annual wellness checkup)
+ Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
**_Financial Benefits_**
+ 401(k) with match
+ Flexible spending account
+ Life insurance
+ Short- and long-term disability insurance (company paid)
**_Benefits to Make Your Life Easier_**
+ Teladoc: 24/7 online access to doctors
+ 24/7 nurse help desk
+ Patient advocacy: Free 24/7 help with benefit questions and claims issues
+ Family, financial and estate guidance (will) services
**_About Morley_**
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* .
Thank you for your interest in Morley.
**_Notices_**
+ Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ******************************** .
+ Click here to view Morley's CCPA Notice for applicants in California: ******************************* .
+ Click here to view Morley's privacy policy: ************************************************ .
Specialized Technical Automotive Consultant (Work at Home - Florida)
Remote or Florida Job
**About the Role** Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley?
Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants.
Be the first line of defense in solving new and challenging vehicle repair issues.
**_Why Apply_**
+ Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home. No daily commute, less stress, more time for you.
+ Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more.
**_What to Expect_**
+ Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email.
+ You'll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs.
+ Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office.
+ Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders.
+ Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry.
**_Want to Learn More?_**
+ **Read about a day in the life of a Morley Technical Automotive Consultant (************************ _(direct link to article:_ _********************** _)_
+ **Watch this video to discover more about what you can expect in this role (************************ **:**
_(direct link to video:_ _********************** _)_
**_Have Questions?_**
Engage directly with our Talent Acquisition (TA) team via live chat during business hours:
+ _careers.morleycompanies.com_
+ _Chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays_
+ _TA will respond to a_ _fter-hours questions the next business day._
**Skills for Success**
**_Required Skills_**
+ Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems
+ Able to use electronic service manuals
**_Eligibility Requirements_**
+ High school diploma or equivalent
+ Five or more years of recent experience as a mechanic in a full-service shop
+ Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley)
+ Valid driver's license
+ Able to work shifts within the center's hours of operation:
+ Monday - Friday
+ 7 a.m. - 8 p.m. Eastern time
+ No weekends!
+ Must be able to stick to the schedule reliably, as some queues are time sensitive
**_Nice to Have_**
+ Electric vehicle (EV) experience
+ Microsoft Office experience
+ Typing skills
**_Remote Work Requirements_**
+ Florida resident
+ High-speed internet access at home that you are able to connect to via Ethernet or landline
+ Secluded and distraction-free work environment
**Why Join Our Morley Family**
The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
**_Health & Wellness Benefits_**
+ Medical and prescription coverage, including free annual physicals
+ Dental and vision insurance
+ Paid time off
+ Associate wellness program (earn a reward for getting your annual wellness checkup)
+ Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
**_Financial Benefits_**
+ 401(k) with match
+ Flexible spending account
+ Life insurance
+ Short- and long-term disability insurance (company paid)
**_Benefits to Make Your Life Easier_**
+ Teladoc: 24/7 online access to doctors
+ 24/7 nurse help desk
+ Patient advocacy: Free 24/7 help with benefit questions and claims issues
+ Family, financial and estate guidance (will) services
**_About Morley_**
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* .
Thank you for your interest in Morley.
**_Notices_**
+ Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ******************************** .
+ Click here to view Morley's CCPA Notice for applicants in California: ******************************* .
+ Click here to view Morley's privacy policy: ************************************************ .
Call Center Agent (Bilingual English/Spanish)
Remote or Chicago, IL Job
**Job Details** Chicago, IL **Remote Type** Optional Work from Home Type** Full Time **Education Level** High School/GED **Salary Range** $18.00 - $18.50 Hourly **Travel Percentage** None **Job Shift** Day **Job Category** Customer Service
**Job Description**
**WORK SCHEDULE: Monday - Friday, 11:00am to 7:30pm**
**SPECIFICATIONS: 4 weeks of onsite training at 1850 West Roosevelt Road, Chicago, IL 60608**
**TRAINING HOURS: Monday - Friday, 8:00am to 2:00pm**
**WORK LOCATION: Remote, work from home after training**
**STATEMENT OF PURPOSE:** Call Center Agent will be responsible for providing high quality customer service assistancewhen responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, billing issues, technical issues or general map questions. Call Center Agents will be responsible for assuring speedy resolution of inquiries utilizing all available resources.
**KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO** **:**
+ Adhere to the Privacy Act as it relates to the confidentiality of information released;
+ Must maintain up-to-date knowledge of the Illinois Tollway regulations and policies;
+ Update customer accounts with accuracy and maintain appropriate documentation of phone inquiries
+ Utilize a Tollway application that immediately processes credit card payments to accounts while
+ speaking with the customer;
+ Make recommendations according to customers needs. Ability to empathize with and prioritize
+ customer needs;
+ All payments and adjustments must be posted to customers accounts in accordance with
+ procedures for each of the I-PASS and Violation Enforcement System databases;
+ Gather data from customer and other resources as needed for problem-solving and communicate to
+ customer;
+ Open, split and close customer I-PASS accounts in accordance with training guidelines;
+ Navigate between three (3) or more systems and tools to assist and service customers;
+ Will be required to complete program training, as warranted, and successfully implement that
+ knowledge in day-to-day operations.
+ Any other duties as deemed necessary by supervisor.
**QUALIFICATIONS:**
+ High School diploma or equivalent required;
+ Must be able to speak English clearly and professionally;
+ 1 to 2 years call center experience preferred;
+ 1 to 2 years customer service experience required;
+ Bilingual English/Spanish required;
+ Must be able to type a minimum of 25 words per minute with at least 90% accuracy;
+ Must have intermediate computer skills and the ability to navigate through multiple data screens;
+ Must have excellent communication skills and be able to multi-task;
+ Must pass all assessments or test associated with position.
**Employee Benefits**
**_BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:_**
+ 10 days paid vacation
+ 12 paid holidays
+ 6 sick days accrued over the year
+ Insurance Eligibility the 1st of the month after 30 days of employment
+ Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered
+ Short/long term disability
+ Life insurance 2x salary
+ Employee recognition events
+ Company matched 401(k) plan
**The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.**