Administrative Assistant jobs at Bassett Healthcare Network - 23 jobs

The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do The Ambulatory Office Assistant II serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high quality patient experience takes place by providing administrative and/or clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information. May also have direct patient care responsibilities. * Reception/Call Handling * Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions. Will meet patient needs as observed by Supervisor and as reported on patient satisfaction surveys. * Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the age of 18 who do not have documentation of receiving Advanced Directives are provided this information as reviewed through random audits of system documentation. * Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance as observed by Supervisor and Supervising Nurse * Answers phones within 3 rings using a 3 part greeting (Name of Dept, your name, "How may I help you?") as observed by Supervisor and as noted in compliance reports * Ends calls by asking patient if there is anything else we can do for them today as observed by Supervisor and as noted in compliance reports * Takes clear, complete and accurate phone messages,(and follows up on these messages to make sure the patients needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses * Available for incoming calls, maintains operator statistics at or above institution standards. * Offers patients the opportunity to sign up for MyBassett on the phone. * Pro-actively keeps patients informed of any delays in their providers schedules that may impact their time to be seen. * Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions. * Takes a lead in service recovery, and acts as a service liaison in the moment. * Acts as a trainer for incoming new staff in all reception and call handling functions, and or provides orientation. * Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately as monitored by system audit * Accurate confirmation of attending PCP and Billing PCP, when appropriate. * Assures correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete as monitored by systems audits. * Maintains required level of knowledge and proficiency in all core functions (demographic and financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. * Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations. * Ensures all corrections (demographics, insurance eligibility etc. based on the missing items work queue) are made in the appropriate Bassett system within 24 hours of system notifications, in accordance with standard operating procedure. * Answers questions from patients regarding the organization and/or services, and provides directions to the appropriate clinical location as necessary. * Offers patients the opportunity to sign up for MyBassett in person. * Listens to patient's request for an appointment, then schedules an outpatient appointment to meet the patient's needs while following department scheduling guidelines as reported by providers and observed by supervisor. Offers alternate providers or locations when appropriate to meet the patient's needs. Raises up patient's needs that they cannot meet to the Supervisor or Supervising Nurse. * Accurately fills out the Interactive Face Sheet, and confirms the demographic and insurance information of the patient, and updates as necessary. * Reminds patients that the collection of their co-pay will be expected at the time of the visit. * When scheduling, utilizes all available functions such as Auto Search, Combine Departments, Schedule Scanner, etc. to ensure that the best possible appointment selection is made for business operations and patient satisfaction. * Performs edits of daily appointment schedules at the request of their Supervisor. Follows policy and procedure for rescheduling appointments and contacting patient directly to reschedule appointment, in accordance with BMG directive as observed by Supervisor. Directs any requests from providers or other staff to adjust appointment schedules to Supervisor for review and approval before acting, as noted by Supervisor. * Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment as noted by patients and observed by Supervisor * Reviews automated reminder list (Televox, Phytel, or similar lists) as necessary in a timely manner as observed by supervisor and compliance reports. * Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours. * In regards to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When Appropriate prior authorizations are obtained and documented appropriately within the referral. * Work the "Incoming" and "Outgoing" queues in your area according to departmental standards. * Follow up with "referred to" providers to ensure that patients kept their appointments and all results have been received in the "referred by" providers office. * Displays ownership of the entire patient experience, including but not limited to, scheduling, registration, being aware of the patients lobby experience, and completion of all referral duties. * Acts as a subject matter expert in scheduling functions and departmental protocols * Acts as a subject matter expert in registration functions. Attends Patient Access Review Sessions (PARS) and brings back learning to the team, and is a go to person for coworkers. * Obtains prior approval or prior authorization as needed. Communicates referral appointment and appointment instructions to patient * Performs referral coordination including completing Open Referrals and/or referral tracking queue. * Alerts Manager or Supervisor of referrals that are unable to be completed due to missing information that could lead to compliance or safety issues. * Acts as a subject matter expert in electronic referral queue processes. * Acts as a trainer for incoming new staff in all registration, scheduling and referral functions, and or provides orientation as requested by supervisors for new employees. * Patient Flow/Chart Review * Performs chart review in preparation for providers clinic. Makes best effort to ensure that all necessary reports, lab work or films related to appointment are available for the physician at the time of the appointment using available resources. Language barriers are assessed and authorizations & equipment obtained if necessary. * Call and tracks pertinent patient information not received in clinic to ensure arrival prior to patient appointment as measured by supervisory observation. * Based on chart review, ensures all necessary equipment and supplies are available for patients visit. * Prepares medication refill messages by obtaining all required information per provider and departmental guidelines. * Distributes patient literature as necessary * Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department * Runs controls on point of care testing equipment and ensures log books are updated appropriately. * Performs EKG's per departmental protocol. * Per protocol, staff member goes into waiting area to greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible. * Patient is identified using 2 identifiers, such as name and date of birth, in accordance with National Patient Safety Goals as observed by supervisor and/or peer review * Documents with accuracy patient work-up information, such as vital signs, intake questions etc, as measured by random audits or supervisory observation, in accordance with Bassett Policy. * Utilizes the EMR clinical documentation system in support of patient care duties, such as telephone calls, patient messages etc. as measured by supervisory observation * Supports clinical scribe(s) in accordance with regulatory agency requirements and organizational standards based on review of records. * Communicates patient issues/concerns to providers as measured by provider feedback and supervisory observation. * Cleans and stocks exam rooms on a daily basis or according to need as measured by supervisory observation. * Checks medications and supplies for out-dates according to standards set forth by clinical area. * Monitors supply levels to improve inventory control as measured by supervisory observation * Enters charges for supplies and clinical testing * Displays ownership of the entire patient experience, including but not limited to, rooming of patient, collection of vitals, and the abstracting of external records. * Meets yearly competency requirements as set forth by departmental leadership. * Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations. * Obtains prior approval or prior authorization as needed. Communicates referral appointment and appointment instructions to patient * Acts as a liaison with external providers offices when necessary. * Performs referral coordination including completing Open Referrals and/or referral tracking queue. * Ensures all orders have been pended in electronic medical record if necessary. * Acts as a Subject Matter Expert in all patient flow related duties. * Acts as a trainer for incoming new staff and or provides orientation as requested by supervisors for new employees * Collection of Payment/Cash Handling * Conveys to patient what payment is due based on Insurance Card or Insurance Verification system and request how patient will be paying today, via cash, check or credit card. * Receive and receipt all payments with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures. * Maintain and balance cash drawer daily with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures. * Accurately prepares daily cash up in cooperation with supervisor with no more than 2 minor errors per quarter as determined by daily cash up verification and in accordance with finance policy and procedures. * Performs Petty Cash record-keeping and management in an accurate and timely manner. * Office and Clinic Support/Cross Coverage/Confidentiality * Date stamps in all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis as observed by providers, coworkers and Supervisor * Completes all basic patient demographic information on forms, such as Disability and Workers Comp before delivering to nurse or provider to complete * Mails outgoing patient information such as lab letters and completed forms in accordance with Bassett policy. * Assists with routing forms to appropriate Bassett department ex. Disability or Workers Compensation offices. * Prepares correspondence to patients and/or other entities as directed by providers or supervisors as observed by providers and supervisors * Prepares outside patient health information for scanning per Document Imaging procedures as observed by certified document imaging staff or Supervisor * Completes indexing and scanning of hard-copy patient health information into electronic health record or packages and sent to HIM for scanning per Document Imaging procedures as measured by DI quality audits nd as reported by providers * Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM resources with any questions about how to process a release or what information to release * Maintain appropriate inventory of office supplies and required forms for daily operations following established procedures * Establishes and maintains departmental record keeping and filing systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents * Opens and/or closes clinic per divisional guidelines as observed by supervisor. For 24 hour departments, appropriate hand-offs are made. * Following proper procedures for accessing secure areas such as locked medicine cabinets or dirty/clean utility rooms. * Covers at other locations or departments, with orientation, as requested performing like office functions as noted by Supervisor * Ability to adapt to various work-flows, processes and policies to support the operations and patient care throughout the network. * Maintain sufficient clinic supplies and required forms for daily operations following established procedures * Per protocol, staff member goes into waiting area to greet patient, and to inform them of any delays or changes in their appointment as observed by supervisor and/or peer review * Patient is identified using 2 identifiers, such as name and date of birth in accordance with National Patient Safety Goals as observed by supervisor and/or peer review * Communicates patient issues/concerns to providers as measured by provider feedback and supervisory observation. * Ensures appropriate forms are given to all patients depending on appointment type and or specialty. * Assists the patient to navigate through all stages of their visit. * Performs monthly or quarterly environmental rounds by following standards set forth by clinical areas. * Patient Health Information is accessed to perform job responsibilities and for no other reason. Patient information is kept confidential and discussed on a need to know basis only. As observed by Supervisor and based on organizational audits * Performs monthly Performance Improvement tracers and audits. * Ensures that the daily maintenance on the BCA device is performed and reports to IT or Supervisor any issues. * Acts as a lead in ordering supplies through the on-line module. * Acts as a lead for checking inventory and ordering clinical supplies. * Ensures all downtime forms are accurate and up to date. Acts as a lead in the event of a planned or unexpected system downtime. * Acts as a lead for any policy, procedure or technology changes for the entire organization or specific clinical site such as new EPIC modules, or any policy/process changes. * Is an active participant in the event of a code. Ensures all staff are performing necessary actions during code (ie. Code Pink/Purple - checking bathrooms, stairways and elevators) and are kept up to date as the code progresses. Completes any necessary paperwork needed as part of the code (ie. Code Red) * May take minutes at all appropriate meetings and prepares them for distribution to the group. * May maintain electronic databases, documents, shares folders etc, as appropriate for department. * Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues. * Attends required in-services as requested by supervisor. * Identifies need for computer training or refresher courses and attends as necessary * Attends 85-90% of all staff meetings as appropriate, reviewing minutes of any meetings missed with no more than 1 unexcused absence per year as measured by supervisory audit. * Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record. * Maintains a thorough knowledge and understanding of insurance and local carrier's medical coverage policies as they relate to the appointment. * Maintains job specific knowledge and proficiency (point of care testing, phlebotomy, & departmental competencies or checklists) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record. * Maintains a thorough knowledge and understanding of Bassett policies and procedures as well as regulatory competencies. * Required to attend at least 6 educational opportunities per year such as, Continual Survey Readiness, Bassett Institute for Learning, or Patient Access Review Sessions. * Prepare a presentation for co-workers at least once annually regarding a training in-service session that you have attended or a relevant work topic that has been researched. * Is trained to be a SuperUser in at least one EPIC function (Cadence, Referrals etc) * Shows an interest in the organization by attending Town Hall or other similar meetings or by joining committees. * Performs similar or related duties as requested or directed. What we need from you Education: * High School Diploma or GED, preferred Experience: * Minimum 2 years relevant work experience, required * Associates degree or higher may be substituted for this requirement * Customer service experience, preferred License/ Certification: * Medical Office Assistant or Medical Assistant, preferred * BLS certification within 6 months of date of hire Skills: * Computer Skills * Customer Service * Time Management * Multi-Tasking * Communication * Recognize Problems Physical Requirements: * Medium Work - Exerting up to 50 lbs. for force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects * Occasional balancing, climbing, crouching, grasping, kneeling, lifting, pulling, pushing, reaching, repetitive motion, standing, stooping, visual acuity (color, depth, perception) * Constant typing/ clerical/ dexterity, hearing, seeing/ monitor/ computer use, talking, fit testing Hazards: * Occasional bodily fluids/ bloodborne exposure, burns, chemical, electrical, explosives, mechanical, radiation/ radiant energy Working Conditions: * Occasional extreme temperatures, noise, vibration, wet and/or humid. dust, fumes, gases, mists, odors Travel: * Occasional Travel - The job may require travel from time-to-time, but not on a regular basis Total Rewards Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: * Paid time off, including company holidays, vacation, and sick time * Medical, dental and vision insurance * Life insurance and disability protection * Retirement benefits including an employer match * And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $17.32/Hr. Pay Range Maximum: USD $25.98/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

MAIN FUNCTION: Performs a variety of medical office support services for Outpatient Services. Primarily responsible for routine office functions, patient intake and registration, preparation of billing forms, scheduling and pre-authorizations. Reports to Practice Manager. DUTIES AND RESPONSIBILITIES: 1. Check-in Position / Billing: a. Prepares daily schedule & distributes. b. Answers incoming calls courteously and efficiently- routes all medically related calls to appropriate care provider for further action. c. Screens new patients to ascertain what provider it would be appropriate for them to see. d. Prepares charts for appointment. e. Obtains & updates all patient demographic information timely and accurately. f. Collects patient co-pays at time of visit. g. Maintains accurate accounting of daily cash /receipts and sends timely to billing department. h. Prepares billing superbills and tracks daily encounters. i. Sorts distributes mail according to office protocol. j. Sends out medical release forms and medical history questionnaire to new patients k. Orders office supplies as required. 2. Check-out Position: l. Makes all necessary appointments per provider instructions. m. Prepares orders for any testing, obtains any needed prior authorizations. n. Gives patient any needed instructions as directed by clinical staff or provider. o. Documents all follow up appointments. 3. Patient Support: p. May be asked by provider(s) to schedule follow-up visit, consultations, referrals and forward any material needed for appointment. q. Is responsible to scan into medical record any incoming documentation and forward to appropriate clinical staff in timely fashion according to protocol. r. May be asked to obtain prior authorization and have method to track results in a timely fashion. s. Notifies patient by phone or mail with any pertinent information as instructed by clinical staff such as appointment changes, forms, letters etc 4. Medical Documentation t. Transcribes notes (when applicable) and updates medical records. u. Files/scans results according to protocol. v. Processes all medical records requests according to protocol. 5. Other: a. Assists Administrator, provider(s), nurse(s) and other staff with other practice related functions. b. Maintains professional behavior and appearance. c. Functions with awareness for safety of patients, co-workers and self (i.e. OSHA compliance). d. Completes annual Merit Fair. 6. Is responsible for attending all annual mandatory educational programs as required by position. 7. Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Arnot Health. 8. It is understood that this list is typical duties for the classification and is not to be considered inclusive of all duties which may be assigned. EDUCATION: High school graduate or equivalent with concentration in secretarial sciences preferred. EXPERIENCE: Minimum three years experience as a Medical Office Assistant preferred. Experience with coding helpful. CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS: No CPR required. PHYSICAL DEMANDS: * Frequently lifts up to 10 lbs, occasionally lifts up to 20 lbs. * This position requires frequent standing and walking. * Reaching and stooping. * Routine office job. * Requires light physical effort. EXPOSURE: Category III. Tasks that involve no exposure to blood, body fluids, or tissues. ADA Essential Job Functions

MAIN FUNCTION: Performs a variety of medical office support services for Outpatient Services. Primarily responsible for routine office functions, patient intake and registration, preparation of billing forms, scheduling and pre-authorizations. Reports to Practice Manager. DUTIES AND RESPONSIBILITIES: 1. Check-in Position / Billing: a. Prepares daily schedule & distributes. b. Answers incoming calls courteously and efficiently- routes all medically related calls to appropriate care provider for further action. c. Screens new patients to ascertain what provider it would be appropriate for them to see. d. Prepares charts for appointment. e. Obtains & updates all patient demographic information timely and accurately. f. Collects patient co-pays at time of visit. g. Maintains accurate accounting of daily cash /receipts and sends timely to billing department. h. Prepares billing superbills and tracks daily encounters. i. Sorts distributes mail according to office protocol. j. Sends out medical release forms and medical history questionnaire to new patients k. Orders office supplies as required. 2. Check-out Position: l. Makes all necessary appointments per provider instructions. m. Prepares orders for any testing, obtains any needed prior authorizations. n. Gives patient any needed instructions as directed by clinical staff or provider. o. Documents all follow up appointments. 3. Patient Support: p. May be asked by provider(s) to schedule follow-up visit, consultations, referrals and forward any material needed for appointment. q. Is responsible to scan into medical record any incoming documentation and forward to appropriate clinical staff in timely fashion according to protocol. r. May be asked to obtain prior authorization and have method to track results in a timely fashion. s. Notifies patient by phone or mail with any pertinent information as instructed by clinical staff such as appointment changes, forms, letters etc 4. Medical Documentation t. Transcribes notes (when applicable) and updates medical records. u. Files/scans results according to protocol. v. Processes all medical records requests according to protocol. 5. Other: a. Assists Administrator, provider(s), nurse(s) and other staff with other practice related functions. b. Maintains professional behavior and appearance. c. Functions with awareness for safety of patients, co-workers and self (i.e. OSHA compliance). d. Completes annual Merit Fair. 6. Is responsible for attending all annual mandatory educational programs as required by position. 7. Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Arnot Health. 8. It is understood that this list is typical duties for the classification and is not to be considered inclusive of all duties which may be assigned. EDUCATION: High school graduate or equivalent with concentration in secretarial sciences preferred. EXPERIENCE: Minimum three years experience as a Medical Office Assistant preferred. Experience with coding helpful. CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS: No CPR required. PHYSICAL DEMANDS: * Frequently lifts up to 10 lbs, occasionally lifts up to 20 lbs. * This position requires frequent standing and walking. * Reaching and stooping. * Routine office job. * Requires light physical effort. EXPOSURE: Category III. Tasks that involve no exposure to blood, body fluids, or tissues. ADA Essential Job Functions

Join Our Team at Arnot Health! Are you an organized and detail-oriented professional looking to contribute to a patient-centered healthcare environment? Arnot Health is seeking a dedicated Outpatient Administrative Assistant to support our Eastside Primary Care clinic. This role is essential in ensuring smooth daily operations by handling administrative duties, patient registration, scheduling, and billing. Your Schedule: * Full-Time * Monday - Friday * Day Shift What You'll Do: As an Outpatient Administrative Assistant, you will be responsible for a variety of administrative and patient support tasks, including: * Front Desk & Patient Check-In: Prepare daily schedules, answer calls, update patient demographics, collect co-pays, and maintain accurate financial records. * Billing & Documentation: Process billing superbills, track daily encounters, and manage medical records requests. * Scheduling & Check-Out: Arrange follow-up appointments, obtain prior authorizations, provide patient instructions, and document appointments. * Patient Support: Assist providers with scheduling referrals, forwarding medical records, and notifying patients of appointment changes. * Office Administration: Order supplies, distribute mail, and ensure smooth practice operations. * Compliance & Training: Maintain professional behavior, participate in mandatory educational programs, and adhere to OSHA compliance guidelines. What We're Looking For: We are seeking a detail-oriented and customer-focused professional who excels in a fast-paced medical office environment. The ideal candidate will have: * Education: High school diploma required; coursework in secretarial sciences preferred. * Experience: Minimum of three years of medical office experience preferred; knowledge of medical coding is a plus. * Skills: Excellent communication, organizational, and multitasking abilities. Physical Demands: This role involves frequent standing and walking, occasional lifting of up to 20 lbs, reaching and stooping, and light physical effort typical of an office-based setting. About Us: Arnot Health offers patient-centered, comprehensive health services to the Southern Tier of New York. Campuses include Arnot Ogden Medical Center and St. Joseph's Hospital in Elmira; Ira Davenport Memorial Hospital in Bath, NY; and over 40 medical offices in the Southern Tier. Arnot Health is currently affiliated with more than 300 physicians from 50+ specialties. Arnot Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve. Our commitment to quality personalized care begins with our exceptional team-over 6,500 employees strong. At Arnot Health, you will work in a collaborative environment that values excellence, integrity, compassion, and stewardship. Together, we create an environment where empathy, honesty, and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch. We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting out or looking to take the next step in your healthcare career, we invite you to join us in shaping the future of care in our communities.

MAIN FUNCTION: Performs a variety of medical office support services for Outpatient Services. Primarily responsible for routine office functions, patient intake and registration, preparation of billing forms, scheduling and pre-authorizations. Reports to Practice Manager. DUTIES AND RESPONSIBILITIES: 1. Check-in Position / Billing: a. Prepares daily schedule & distributes. b. Answers incoming calls courteously and efficiently- routes all medically related calls to appropriate care provider for further action. c. Screens new patients to ascertain what provider it would be appropriate for them to see. d. Prepares charts for appointment. e. Obtains & updates all patient demographic information timely and accurately. f. Collects patient co-pays at time of visit. g. Maintains accurate accounting of daily cash /receipts and sends timely to billing department. h. Prepares billing superbills and tracks daily encounters. i. Sorts distributes mail according to office protocol. j. Sends out medical release forms and medical history questionnaire to new patients k. Orders office supplies as required. 2. Check-out Position: l. Makes all necessary appointments per provider instructions. m. Prepares orders for any testing, obtains any needed prior authorizations. n. Gives patient any needed instructions as directed by clinical staff or provider. o. Documents all follow up appointments. 3. Patient Support: p. May be asked by provider(s) to schedule follow-up visit, consultations, referrals and forward any material needed for appointment. q. Is responsible to scan into medical record any incoming documentation and forward to appropriate clinical staff in timely fashion according to protocol. r. May be asked to obtain prior authorization and have method to track results in a timely fashion. s. Notifies patient by phone or mail with any pertinent information as instructed by clinical staff such as appointment changes, forms, letters etc 4. Medical Documentation t. Transcribes notes (when applicable) and updates medical records. u. Files/scans results according to protocol. v. Processes all medical records requests according to protocol. 5. Other: a. Assists Administrator, provider(s), nurse(s) and other staff with other practice related functions. b. Maintains professional behavior and appearance. c. Functions with awareness for safety of patients, co-workers and self (i.e. OSHA compliance). d. Completes annual Merit Fair. 6. Is responsible for attending all annual mandatory educational programs as required by position. 7. Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Arnot Health. 8. It is understood that this list is typical duties for the classification and is not to be considered inclusive of all duties which may be assigned. EDUCATION: High school graduate or equivalent with concentration in secretarial sciences preferred. EXPERIENCE: Minimum three years experience as a Medical Office Assistant preferred. Experience with coding helpful. CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS: No CPR required. PHYSICAL DEMANDS: * Frequently lifts up to 10 lbs, occasionally lifts up to 20 lbs. * This position requires frequent standing and walking. * Reaching and stooping. * Routine office job. * Requires light physical effort. EXPOSURE: Category III. Tasks that involve no exposure to blood, body fluids, or tissues. ADA Essential Job Functions

MAIN FUNCTION: Performs a variety of medical office support services for Outpatient Services. Primarily responsible for routine office functions, patient intake and registration, preparation of billing forms, scheduling and pre-authorizations. Reports to Practice Manager. DUTIES AND RESPONSIBILITIES: 1. Check-in Position / Billing: a. Prepares daily schedule & distributes. b. Answers incoming calls courteously and efficiently- routes all medically related calls to appropriate care provider for further action. c. Screens new patients to ascertain what provider it would be appropriate for them to see. d. Prepares charts for appointment. e. Obtains & updates all patient demographic information timely and accurately. f. Collects patient co-pays at time of visit. g. Maintains accurate accounting of daily cash /receipts and sends timely to billing department. h. Prepares billing superbills and tracks daily encounters. i. Sorts distributes mail according to office protocol. j. Sends out medical release forms and medical history questionnaire to new patients k. Orders office supplies as required. 2. Check-out Position: l. Makes all necessary appointments per provider instructions. m. Prepares orders for any testing, obtains any needed prior authorizations. n. Gives patient any needed instructions as directed by clinical staff or provider. o. Documents all follow up appointments. 3. Patient Support: p. May be asked by provider(s) to schedule follow-up visit, consultations, referrals and forward any material needed for appointment. q. Is responsible to scan into medical record any incoming documentation and forward to appropriate clinical staff in timely fashion according to protocol. r. May be asked to obtain prior authorization and have method to track results in a timely fashion. s. Notifies patient by phone or mail with any pertinent information as instructed by clinical staff such as appointment changes, forms, letters etc 4. Medical Documentation t. Transcribes notes (when applicable) and updates medical records. u. Files/scans results according to protocol. v. Processes all medical records requests according to protocol. 5. Other: a. Assists Administrator, provider(s), nurse(s) and other staff with other practice related functions. b. Maintains professional behavior and appearance. c. Functions with awareness for safety of patients, co-workers and self (i.e. OSHA compliance). d. Completes annual Merit Fair. 6. Is responsible for attending all annual mandatory educational programs as required by position. 7. Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Arnot Health. 8. It is understood that this list is typical duties for the classification and is not to be considered inclusive of all duties which may be assigned. EDUCATION: High school graduate or equivalent with concentration in secretarial sciences preferred. EXPERIENCE: Minimum three years experience as a Medical Office Assistant preferred. Experience with coding helpful. CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS: No CPR required. PHYSICAL DEMANDS: * Frequently lifts up to 10 lbs, occasionally lifts up to 20 lbs. * This position requires frequent standing and walking. * Reaching and stooping. * Routine office job. * Requires light physical effort. EXPOSURE: Category III. Tasks that involve no exposure to blood, body fluids, or tissues. ADA Essential Job Functions

Join Our Team at Arnot Health! Are you an organized and detail-oriented professional looking to contribute to a patient-centered healthcare environment? Arnot Health is seeking a dedicated Outpatient Administrative Assistant to support Southport Family Medicine. This role is essential in ensuring smooth daily operations by handling administrative duties, patient registration, scheduling, and billing. Your Schedule: * Full-Time * Monday - Friday * Day Shift What You'll Do: As an Outpatient Administrative Assistant, you will be responsible for a variety of administrative and patient support tasks, including: * Front Desk & Patient Check-In: Prepare daily schedules, answer calls, update patient demographics, collect co-pays, and maintain accurate financial records. * Billing & Documentation: Process billing superbills, track daily encounters, and manage medical records requests. * Scheduling & Check-Out: Arrange follow-up appointments, obtain prior authorizations, provide patient instructions, and document appointments. * Patient Support: Assist providers with scheduling referrals, forwarding medical records, and notifying patients of appointment changes. * Office Administration: Order supplies, distribute mail, and ensure smooth practice operations. * Compliance & Training: Maintain professional behavior, participate in mandatory educational programs, and adhere to OSHA compliance guidelines. What We're Looking For: We are seeking a detail-oriented and customer-focused professional who excels in a fast-paced medical office environment. The ideal candidate will have: * Education: High school diploma required; coursework in secretarial sciences preferred. * Experience: Minimum of three years of medical office experience preferred; knowledge of medical coding is a plus. * Skills: Excellent communication, organizational, and multitasking abilities. Physical Demands: This role involves frequent standing and walking, occasional lifting of up to 20 lbs, reaching and stooping, and light physical effort typical of an office-based setting. About Us: Arnot Health offers patient-centered, comprehensive health services to the Southern Tier of New York. Campuses include Arnot Ogden Medical Center and St. Joseph's Hospital in Elmira; Ira Davenport Memorial Hospital in Bath, NY; and over 40 medical offices in the Southern Tier. Arnot Health is currently affiliated with more than 300 physicians from 50+ specialties. Arnot Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve. Our commitment to quality personalized care begins with our exceptional team-over 6,500 employees strong. At Arnot Health, you will work in a collaborative environment that values excellence, integrity, compassion, and stewardship. Together, we create an environment where empathy, honesty, and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch. We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting out or looking to take the next step in your healthcare career, we invite you to join us in shaping the future of care in our communities. Apply Today!

Join Our Team at Arnot Health! Are you an organized and detail-oriented professional looking to contribute to a patient-centered healthcare environment? Arnot Health is seeking a dedicated Outpatient Administrative Assistant to support our Gastroenterology office. This role is essential in ensuring smooth daily operations by handling administrative duties, patient registration, scheduling, and billing. Your Schedule: * Full-Time * Monday - Friday * Day Shift What You'll Do: As an Outpatient Administrative Assistant, you will be responsible for a variety of administrative and patient support tasks, including: * Front Desk & Patient Check-In: Prepare daily schedules, answer calls, update patient demographics, collect co-pays, and maintain accurate financial records. * Billing & Documentation: Process billing superbills, track daily encounters, and manage medical records requests. * Scheduling & Check-Out: Arrange follow-up appointments, obtain prior authorizations, provide patient instructions, and document appointments. * Patient Support: Assist providers with scheduling referrals, forwarding medical records, and notifying patients of appointment changes. * Office Administration: Order supplies, distribute mail, and ensure smooth practice operations. * Compliance & Training: Maintain professional behavior, participate in mandatory educational programs, and adhere to OSHA compliance guidelines. What We're Looking For: We are seeking a detail-oriented and customer-focused professional who excels in a fast-paced medical office environment. The ideal candidate will have: * Education: High school diploma required; coursework in secretarial sciences preferred. * Experience: Minimum of three years of medical office experience preferred; knowledge of medical coding is a plus. * Skills: Excellent communication, organizational, and multitasking abilities. Physical Demands: This role involves frequent standing and walking, occasional lifting of up to 20 lbs, reaching and stooping, and light physical effort typical of an office-based setting. About Us: Arnot Health offers patient-centered, comprehensive health services to the Southern Tier of New York. Campuses include Arnot Ogden Medical Center and St. Joseph's Hospital in Elmira; Ira Davenport Memorial Hospital in Bath, NY; and over 40 medical offices in the Southern Tier. Arnot Health is currently affiliated with more than 300 physicians from 50+ specialties. Arnot Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve. Our commitment to quality personalized care begins with our exceptional team-over 6,500 employees strong. At Arnot Health, you will work in a collaborative environment that values excellence, integrity, compassion, and stewardship. Together, we create an environment where empathy, honesty, and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch. We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting out or looking to take the next step in your healthcare career, we invite you to join us in shaping the future of care in our communities.

Department/Unit: President Work Shift: Day (United States of America) Salary Range: $71,612.39 - $110,999.20 Executive Assistant EVP Strategy Transformation & Corporate Development The Executive Assistant provides high-level administrative support to senior executives, ensuring efficient operations and effective communication across the organization. Prepares agendas or presentations, attends meetings with the executive, and takes, transcribes, and distributes notes or minutes. Prepares and submits expense reports on behalf of the executive. Screens visitors, phone calls, emails, or physical mail. Maintain confidentiality of sensitive information. Maintains the executives' calendar schedules and confirms appointments, arranges for meeting rooms or facilities, makes and confirms travel plans. Essential Functions: * Ensure smooth day-to-day operations for the executive office. * Coordinate with other departments for seamless workflow. * Process expense reports and monitor budgets for executive-related activities. * Conduct research and compile reports as needed. * Prepare agendas, presentations, and meeting materials. * Serve as the primary point of contact between executives and internal/external stakeholders. Qualifications: Education: * Bachelor's degree required Work Experience: * Minimum of 4+ years in an office environment supporting management or leadership required. * Preferred 1+ years in healthcare or related industry. Knowledge, Skills, and Abilities: * Strong organizational and time management skills. * Excellent written and verbal communication. * Proficiency in Microsoft Office Suite and collaboration tools. * Ability to build collaborative relationships. * Detail oriented. * Ability to work independently and handle multiple priorities. Functional Competencies: * Professionalism and discretion * Attention to detail * Problem-solving and adaptability * Strong interpersonal skills Required for All Jobs * Maintain strict adherence to the Albany Medical Center Confidentiality policy. * Incorporate Albany Medical Center Behavioral Standards and Guiding Principles into daily activities. * Comply with all Albany Medical Center Policies. * Comply with behavioral expectations of the department. * Maintain courteous and effective interactions with colleagues. * Demonstrate an understanding of the job description, performance expectations, and competency assessment. * Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. * Participate in departmental and/or interdepartmental quality improvement activities. * Participate in and successfully completes Mandatory Education. * Perform all other duties as needed or directed to meet the needs of the department. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

MAIN FUNCTION: Performs a variety of medical office support services for Outpatient Services. Primarily responsible for routine office functions, patient intake and registration, preparation of billing forms, scheduling and pre-authorizations. Reports to Practice Manager. DUTIES AND RESPONSIBILITIES: 1. Check-in Position / Billing: a. Prepares daily schedule & distributes. b. Answers incoming calls courteously and efficiently- routes all medically related calls to appropriate care provider for further action. c. Screens new patients to ascertain what provider it would be appropriate for them to see. d. Prepares charts for appointment. e. Obtains & updates all patient demographic information timely and accurately. f. Collects patient co-pays at time of visit. g. Maintains accurate accounting of daily cash /receipts and sends timely to billing department. h. Prepares billing superbills and tracks daily encounters. i. Sorts distributes mail according to office protocol. j. Sends out medical release forms and medical history questionnaire to new patients k. Orders office supplies as required. 2. Check-out Position: l. Makes all necessary appointments per provider instructions. m. Prepares orders for any testing, obtains any needed prior authorizations. n. Gives patient any needed instructions as directed by clinical staff or provider. o. Documents all follow up appointments. 3. Patient Support: p. May be asked by provider(s) to schedule follow-up visit, consultations, referrals and forward any material needed for appointment. q. Is responsible to scan into medical record any incoming documentation and forward to appropriate clinical staff in timely fashion according to protocol. r. May be asked to obtain prior authorization and have method to track results in a timely fashion. s. Notifies patient by phone or mail with any pertinent information as instructed by clinical staff such as appointment changes, forms, letters etc 4. Medical Documentation t. Transcribes notes (when applicable) and updates medical records. u. Files/scans results according to protocol. v. Processes all medical records requests according to protocol. 5. Other: a. Assists Administrator, provider(s), nurse(s) and other staff with other practice related functions. b. Maintains professional behavior and appearance. c. Functions with awareness for safety of patients, co-workers and self (i.e. OSHA compliance). d. Completes annual Merit Fair. 6. Is responsible for attending all annual mandatory educational programs as required by position. 7. Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Arnot Health. 8. It is understood that this list is typical duties for the classification and is not to be considered inclusive of all duties which may be assigned. EDUCATION: High school diploma or equivalent experience required with concentration in secretarial sciences preferred. EXPERIENCE: Minimum three years experience as a Medical Office Assistant preferred. Experience with coding helpful. CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS: No CPR required. PHYSICAL DEMANDS: * Frequently lifts up to 10 lbs, occasionally lifts up to 20 lbs. * This position requires frequent standing and walking. * Reaching and stooping. * Routine office job. * Requires light physical effort. EXPOSURE: Category III. Tasks that involve no exposure to blood, body fluids, or tissues. ADA Essential Job Functions

Department/Unit: Pharmacy Work Shift: Day (United States of America) Salary Range: $46,220.72 - $64,709.01 The Administrative Support Associate's role is integral to the smooth and efficient operation of the department. Administrative Support Associates are responsible for non-clinical functions including managing the office, as well as, ordering supplies, performing clerical duties, and coordinating communication in the patient care area. Provides administrative and clerical support to the Patient Care Service Director and Associate Patient Care Service Director by assisting in the preparation of reports, correspondence, scheduling of meetings, maintaining files and special projects as assigned. Provides clerical support to the supervisors and Director of Pharmacy for South Clinical Campus. ESSENTIAL DUTIES AND RESPONSIBILITIES: Include but are not limited to the following: * Coordinates unit communications * Answers the telephone and patient intercom * Greets visitors * Manages schedules * Coordinates and relays information to staff * Operate basic office equipment (fax, photocopier, printer, scanner, calculator), and demonstrate * Basic computer skills. * Data entry * Manage Human Resources and payroll paperwork * Prepare reports * Organizes and schedules the activities of the Patient Care Service Directors and Associate Patient Care Service Director. * Provides clerical support to the Patient Care Service Directors, Associate Patient Care Service Director, Supervisors and Director of Pharmacy - South Clinical Campus, Medication Use QIT Committee and Pharmacy Value Analysis Committee. * Maintains and processes employee Kronos and pharmacist salaries and overtime along with other personnel records including CLT use, health service requirements, etc. * Arranges appointments and schedules meetings. * Responsible for ordering departmental supplies and functions as a liaison with vendors to follow up on problems, shortages, replacement products, etc. * Handles and screens various questions and problems of departmental employees and others who deal with the department. * Plans and executes special reports under the direction of the Patient Care Service Director. * Handles distribution of paychecks, reports and other communications. * Assists or acts as a liaison with anyone requiring or requesting assistance. * Tracks APRs coming in to the department ensuring their timely completion and return to Human Resources. * Tracks employees' physical and safety requirements and ensures compliance. * Maintains departmental files, policy and procedure manual, job descriptions, PARS forms. * Maintains pharmacist and pharmacy licenses/registrations, Controlled Substance license/registration, alcohol license for AMC and South Clinical Campus, as necessary. * Coordinates departmental meetings/staff in-services. * Coordinates/schedules use of the pharmacy conference room. * Interacts with New York State offices including Department of Health, NYS Board of Pharmacy, NYS Bureau of Controlled Substances. * Interacts with Albany College of Pharmacy students and faculty, coordinates pharmacy student externships/Pharm.D. rotations, safety, HIPAA, security ID badges, inservices. * Coordinates Leaves of Absence and Family Medical Leave for department employees. * Assists with other functions as required. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

St. John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology. Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St. John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations. St. John's has been an integral part of the community since the 1890's and its' commitment to provide the community with the most advanced medical services available continues to be the hospitals' vision, mission and value. St. John's Riverside Hospital built itself around an early foundation of nursing and community service. In 1894, the Cochran School of Nursing, the oldest hospital-based school of nursing in the metropolitan area, was founded, thus making the St. John's Nursing Staff more than just the backbone of the hospital, but the heart and soul. St. John's dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care. St. John's Riverside Hospital staff is committed to making life better for all patients. The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St. John's Riverside Hospital to their care. Personalized care together with advanced technology is what it means to be Community Strong Responsibilities Manage telephone flow; screen and route calls appropriately, take messages. Type all materials requested. Copy and fax all material requested. Manage all incoming and outgoing mail. Maintain appointment book for meetings and patient activities. Prepare chart materials, agendas, notes and handouts. Maintain files and assist in setting up office systems. Maintain statistics as directed. Responsible for timely collection, data entry, correction and follow up of OASAS and other regulatory reporting forms. Assist with bi-weekly completion of payroll, and maintenance of staff time sheets. Responsible for obtaining proper approval of all invoices and check requests and follow up with finance department if necessary. Maintain and update caseload list and group sign-in sheets Order supplies and monitor inventory. Assist with any financial and billing procedures as assigned. Assist with scheduling intake appointments. Other related duties as required. Qualifications HS Diploma or equivalent. Previous secretarial experience in a healthcare environment preferred. Strong knowledge of MS Office: Word, Excel and Powerpoint. Must be detail oriented with strong organizational and communications skills. Ability to set priorities and to multi-task essential.

Department/Unit: Accounts Payable Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 Under the direction of the Accounts Payable Manager, the Accounts Payable Specialist is part of the team responsible for the payment or distribution of all accounts payable related transactions to support the operations of all campuses of the Albany Med Heath System (AMHS). This includes supplier invoices, reimbursements, refunds, credits and related transactions, issued by all payment methodologies. The team is accountable for ensuring payment of payables and related credits in an accurate and timely manner, while ensuring compliance with all applicable policies and regulations. The team is also responsible for responding to inquiries and requests regarding payments which includes coordinating and organizing of payment scheduling and payment issue research and resolution. This may also include supplier statement review. The position will provide outstanding levels of services to all stakeholders, both internal and external to the organization. Work collaboratively and effectively as a member of the team responsible for coordinating the scheduling and payment of invoices, reimbursements, refunds, credits, and all related transactions. Respond to requests from suppliers and departmental staff regarding scheduling or status of payment requests in an accurate, timely, and professional manner. Assit with the coordination and organization of strategies and resources used to support payment processing such as scheduling, tracking, and monitoring of invoices. This includes use of existing resources such as spreadsheets and reports, as well as creation and implementation of new resources as appropriate. Ensure transactions are processed in an accurate and timely manner in the Enterprise Resource Planning (ERP) software in accordance with cash allocation issued by Treasury. This includes awareness of and consideration for invoices with sensitive payment terms or rebate or discount opportunities based on payment timing. Issues that require additional intervention should be identified and addressed timely. Ensure timely and accurate compilation and distribution of payments. This includes tracking and follow up to ensure successful completion of the payment process. This also includes researching and coordinating with other team members to resolve payment related issues needed to successfully complete the payment process. Assist, educate, and support departments, colleagues, and suppliers with requests concerning invoice or reimbursement processing, policies, or payment status. Ensure compliance with and enforcement of all applicable policies, procedures, and regulations. This includes ensuring all invoices and expense reimbursements include appropriate and required documentation and approval(s). Ensure compliance with supplier file processes and standards to ensure invoices and payments are processed and issued to the correct supplier, location and payment method. Assist with identification and pursuit of unclaimed funds identified for the organization. Ensure records are maintained and accessible to support and comply with financial processes and regulations. Work collaboratively with all other AMHS departments to support the AMHS and Supply Chain missions and ensure outstanding customer services in a collaborative and efficient manner. This includes but is not limited to Supply Chain departments of Sourcing & Contracting, Data Integrity, Accounts Payable, and Receiving and Distribution, but also Finance and Treasury. Other duties as assigned. It is expected that this position be available and willing to provide assistance or coverage for colleagues to meet the operational needs of the organization. Additionally, staff may be asked to assist in other duties or projects not specifically outlined in this job description. It is expected that staff willingly assist to the best of their abilities and within the expectations of their position. AMHS also reserves the right to reevaluate and reassign duties based on the changing demands of the office, either temporary or permanently. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Patient Billing Service Work Shift: Day (United States of America) Salary Range: $38,937.60 - $50,618.88 This is a medical billing position. Providing efficient and timely follow up of delinquent and denied accounts from third party payers is an essential part of this role. This position is responsible for securing revenue for services provided by hospital of Albany Med Health System by competing appeals, phone calls, and account review. Qualifications: High school diploma or GED is required. AAS degree is preferred. Knowledge in billing codes and EDI requirements. Knowledge of electronic claims processing and edits. Excellent decision-making skills, detail oriented, and have the ability to submit factual, timely and compelling appeal letters to payors regarding payment variances and denials. Able to communicate effectively and successfully with team members, providers, contractors, payors, and their Leadership group daily. Able to successfully balance the demands of a wide range of duties when given general direction, based upon standards, policies, and procedures. Essential Duties and Responsibilities: Use of payor websites for eligibility verification. Work with payors to resolve underpayments, overpayments, rejections & denials. Reviewing and replying to correspondence relating to the outstanding receivables and identifying and/or escalating billing issues to their manager in a timely manner. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Physicians Billing Work Shift: Day (United States of America) Salary Range: $38,937.60 - $50,618.88 This position is a Medical billing position for a Physician Practice. Providing efficient and timely follow up of delinquent and denied accounts from third party payers is an essential part of this role. This position is responsible for securing revenue for services provided by Physicians of Albany Med Health System by completing appeals, phone calls, and account review. Qualifications: * High school diploma or GED is required. AAS degree is preferred. * Customer service experience required * Experience providing phone-based customer service a plus * Proficiency in office software including Excel and Word * Proficiency utilizing payer websites * Ability to work in a team environment * Ability to communicate effectively, both verbally and in writing * Ability to Multi-task and handle a fast-paced work environment * Demonstrate organizational and interpersonal skills Essential Duties and Responsibilities: * Reviews charges and data for accuracy and appeals discrepancies in regards to CPT-4 and ICD-10 codes with Insurance Companies * Validate and Correct registration and insurance information, notations, correct claim submission * Researches and interprets information to efficiently reconcile accounts * Review and understand payer policy guidelines regarding billing * Follow internal policies and procedures for accurate account review * Meet expected production and quality standards * Other related duties as assigned Extensive on the job training is provided for this role to ensure knowledge and skills are sufficient to perform required duties and responsibilities. Hours for this position will be Monday through Friday, 8:00am-4:30pm. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

St. John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology. Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St. John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations. St. John's has been an integral part of the community since the 1890's and its' commitment to provide the community with the most advanced medical services available continues to be the hospitals' vision, mission and value. St. John's Riverside Hospital built itself around an early foundation of nursing and community service. In 1894, the Cochran School of Nursing, the oldest hospital-based school of nursing in the metropolitan area, was founded, thus making the St. John's Nursing Staff more than just the backbone of the hospital, but the heart and soul. St. John's dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care. St. John's Riverside Hospital staff is committed to making life better for all patients. The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St. John's Riverside Hospital to their care. St. John's Riverside Hospital is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, creed, color, national origin, sex, age, disability, marital status, or other legally protected classification in accordance with applicable federal, state, and local law. Personalized care together with advanced technology is what it means to be Community Strong Responsibilities The Administrative Assistant provides administrative support to the Hospital's Patient Financial Service Department by assisting with various data reporting, audits, data entry and records keeping. Handles a variety of administrative tasks to ensure the efficiency of daily operations. Administrative Support: Answer calls, manage correspondence, and maintain organized filing systems. Manage and Maintain schedules, appointments and meetings. Schedule appointments, meetings, and coordinate communication between departments and external agencies. Prepare, review and distribute correspondence, reports and other documents. Maintain organized filing systems. Assist with data entry, record keeping and document management. Coordinate and support office activities and special project as needed. Handle incoming and outgoing mail, emails, phone inquiries. Order office supplies and ensure proper inventory management. Support team members with administrative tasks to improve workflow, Ensure confidentiality and proper handling of sensitive information. Abide by all HIPAA policies and procedures as they pertain to Patient Health Information. Perform miscellaneous administrative tasks as assigned to support the efficient operation of the Business Office. Qualifications Education requirement associate's degree or higher required. Healthcare administration or related field preferred. Three or more years of previous hospital experience in all aspects of business office functions. Experience as an administrative assistant, preferably in a healthcare or hospital setting.

The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do Under general supervision of the RN staff, the OR Assistant provides indirect patient care and assistance during surgery as assigned. Responsible for the efficient turnover of rooms between surgical procedures; including cleaning of OR rooms & equipment, restocking supplies, and transporting/transferring patients. Transports specimens, equipment, and supplies as assigned. Expedites room turn over. * The most essential job function is to work as a team member to clean the OR rooms & equipment, and restock the OR rooms between patients, The results will be measured as turnover time between cases * This employee will transport/transfer patients in a safe, efficient manner * Pick up and transport blood and specimens to and from the laboratory as requested by the nurse * May be asked to learn the job functions of the Central Processing Dept. including cleaning, decontamination and sterilization of surgical instruments * Able to order supplies and instruments PRN in CPD What we need from you Education: * High School or GED, preferred Experience: * 1 year of hospital experience, required License/ Certification: * BLS certification, preferred Skills: * Attention to Detail * Computer Skills * Maintain Confidentiality * Reliability Physical Requirements: * Medium Work - Exerting up to 50 lbs. for force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. * Occasional climbing, crouching, kneeling, lifting, pulling, pushing, reaching, repetitive motion, stooping * Frequent typing/ clerical/ dexterity, grasping, hearing, seeing/ monitor/ computer use, standing, talking, visual acuity (color, depth, perception), walking * Constant fit testing Hazards: * Occasional electrical, mechanical, radiation/ radiant energy * Frequent bodily fluids/ bloodborne exposure Travel: * No travel required Total Rewards Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: * Paid time off, including company holidays, vacation, and sick time * Medical, dental and vision insurance * Life insurance and disability protection * Retirement benefits including an employer match * And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $16.65/Hr. Pay Range Maximum: USD $24.97/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do The Ambulatory Office Assistant II serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high quality patient experience takes place by providing administrative and/or clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information. May also have direct patient care responsibilities. * Reception/Call Handling * Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions. Will meet patient needs as observed by Supervisor and as reported on patient satisfaction surveys. * Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the age of 18 who do not have documentation of receiving Advanced Directives are provided this information as reviewed through random audits of system documentation. * Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance as observed by Supervisor and Supervising Nurse * Answers phones within 3 rings using a 3 part greeting (Name of Dept, your name, "How may I help you?") as observed by Supervisor and as noted in compliance reports * Ends calls by asking patient if there is anything else we can do for them today as observed by Supervisor and as noted in compliance reports * Takes clear, complete and accurate phone messages,(and follows up on these messages to make sure the patients needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses * Available for incoming calls, maintains operator statistics at or above institution standards. * Offers patients the opportunity to sign up for MyBassett on the phone. * Pro-actively keeps patients informed of any delays in their providers schedules that may impact their time to be seen. * Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions. * Takes a lead in service recovery, and acts as a service liaison in the moment. * Acts as a trainer for incoming new staff in all reception and call handling functions, and or provides orientation. * Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately as monitored by system audit * Accurate confirmation of attending PCP and Billing PCP, when appropriate. * Assures correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete as monitored by systems audits. * Maintains required level of knowledge and proficiency in all core functions (demographic and financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. * Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations. * Ensures all corrections (demographics, insurance eligibility etc. based on the missing items work queue) are made in the appropriate Bassett system within 24 hours of system notifications, in accordance with standard operating procedure. * Answers questions from patients regarding the organization and/or services, and provides directions to the appropriate clinical location as necessary. * Offers patients the opportunity to sign up for MyBassett in person. * Listens to patient's request for an appointment, then schedules an outpatient appointment to meet the patient's needs while following department scheduling guidelines as reported by providers and observed by supervisor. Offers alternate providers or locations when appropriate to meet the patient's needs. Raises up patient's needs that they cannot meet to the Supervisor or Supervising Nurse. * Accurately fills out the Interactive Face Sheet, and confirms the demographic and insurance information of the patient, and updates as necessary. * Reminds patients that the collection of their co-pay will be expected at the time of the visit. * When scheduling, utilizes all available functions such as Auto Search, Combine Departments, Schedule Scanner, etc. to ensure that the best possible appointment selection is made for business operations and patient satisfaction. * Performs edits of daily appointment schedules at the request of their Supervisor. Follows policy and procedure for rescheduling appointments and contacting patient directly to reschedule appointment, in accordance with BMG directive as observed by Supervisor. Directs any requests from providers or other staff to adjust appointment schedules to Supervisor for review and approval before acting, as noted by Supervisor. * Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment as noted by patients and observed by Supervisor * Reviews automated reminder list (Televox, Phytel, or similar lists) as necessary in a timely manner as observed by supervisor and compliance reports. * Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours. * In regards to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When Appropriate prior authorizations are obtained and documented appropriately within the referral. * Work the "Incoming" and "Outgoing" queues in your area according to departmental standards. * Follow up with "referred to" providers to ensure that patients kept their appointments and all results have been received in the "referred by" providers office. * Displays ownership of the entire patient experience, including but not limited to, scheduling, registration, being aware of the patients lobby experience, and completion of all referral duties. * Acts as a subject matter expert in scheduling functions and departmental protocols * Acts as a subject matter expert in registration functions. Attends Patient Access Review Sessions (PARS) and brings back learning to the team, and is a go to person for coworkers. * Obtains prior approval or prior authorization as needed. Communicates referral appointment and appointment instructions to patient * Performs referral coordination including completing Open Referrals and/or referral tracking queue. * Alerts Manager or Supervisor of referrals that are unable to be completed due to missing information that could lead to compliance or safety issues. * Acts as a subject matter expert in electronic referral queue processes. * Acts as a trainer for incoming new staff in all registration, scheduling and referral functions, and or provides orientation as requested by supervisors for new employees. * Patient Flow/Chart Review * Performs chart review in preparation for providers clinic. Makes best effort to ensure that all necessary reports, lab work or films related to appointment are available for the physician at the time of the appointment using available resources. Language barriers are assessed and authorizations & equipment obtained if necessary. * Call and tracks pertinent patient information not received in clinic to ensure arrival prior to patient appointment as measured by supervisory observation. * Based on chart review, ensures all necessary equipment and supplies are available for patients visit. * Prepares medication refill messages by obtaining all required information per provider and departmental guidelines. * Distributes patient literature as necessary * Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department * Runs controls on point of care testing equipment and ensures log books are updated appropriately. * Performs EKG's per departmental protocol. * Per protocol, staff member goes into waiting area to greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible. * Patient is identified using 2 identifiers, such as name and date of birth, in accordance with National Patient Safety Goals as observed by supervisor and/or peer review * Documents with accuracy patient work-up information, such as vital signs, intake questions etc, as measured by random audits or supervisory observation, in accordance with Bassett Policy. * Utilizes the EMR clinical documentation system in support of patient care duties, such as telephone calls, patient messages etc. as measured by supervisory observation * Supports clinical scribe(s) in accordance with regulatory agency requirements and organizational standards based on review of records. * Communicates patient issues/concerns to providers as measured by provider feedback and supervisory observation. * Cleans and stocks exam rooms on a daily basis or according to need as measured by supervisory observation. * Checks medications and supplies for out-dates according to standards set forth by clinical area. * Monitors supply levels to improve inventory control as measured by supervisory observation * Enters charges for supplies and clinical testing * Displays ownership of the entire patient experience, including but not limited to, rooming of patient, collection of vitals, and the abstracting of external records. * Meets yearly competency requirements as set forth by departmental leadership. * Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations. * Obtains prior approval or prior authorization as needed. Communicates referral appointment and appointment instructions to patient * Acts as a liaison with external providers offices when necessary. * Performs referral coordination including completing Open Referrals and/or referral tracking queue. * Ensures all orders have been pended in electronic medical record if necessary. * Acts as a Subject Matter Expert in all patient flow related duties. * Acts as a trainer for incoming new staff and or provides orientation as requested by supervisors for new employees * Collection of Payment/Cash Handling * Conveys to patient what payment is due based on Insurance Card or Insurance Verification system and request how patient will be paying today, via cash, check or credit card. * Receive and receipt all payments with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures. * Maintain and balance cash drawer daily with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures. * Accurately prepares daily cash up in cooperation with supervisor with no more than 2 minor errors per quarter as determined by daily cash up verification and in accordance with finance policy and procedures. * Performs Petty Cash record-keeping and management in an accurate and timely manner. * Office and Clinic Support/Cross Coverage/Confidentiality * Date stamps in all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis as observed by providers, coworkers and Supervisor * Completes all basic patient demographic information on forms, such as Disability and Workers Comp before delivering to nurse or provider to complete * Mails outgoing patient information such as lab letters and completed forms in accordance with Bassett policy. * Assists with routing forms to appropriate Bassett department ex. Disability or Workers Compensation offices. * Prepares correspondence to patients and/or other entities as directed by providers or supervisors as observed by providers and supervisors * Prepares outside patient health information for scanning per Document Imaging procedures as observed by certified document imaging staff or Supervisor * Completes indexing and scanning of hard-copy patient health information into electronic health record or packages and sent to HIM for scanning per Document Imaging procedures as measured by DI quality audits nd as reported by providers * Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM resources with any questions about how to process a release or what information to release * Maintain appropriate inventory of office supplies and required forms for daily operations following established procedures * Establishes and maintains departmental record keeping and filing systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents * Opens and/or closes clinic per divisional guidelines as observed by supervisor. For 24 hour departments, appropriate hand-offs are made. * Following proper procedures for accessing secure areas such as locked medicine cabinets or dirty/clean utility rooms. * Covers at other locations or departments, with orientation, as requested performing like office functions as noted by Supervisor * Ability to adapt to various work-flows, processes and policies to support the operations and patient care throughout the network. * Maintain sufficient clinic supplies and required forms for daily operations following established procedures * Per protocol, staff member goes into waiting area to greet patient, and to inform them of any delays or changes in their appointment as observed by supervisor and/or peer review * Patient is identified using 2 identifiers, such as name and date of birth in accordance with National Patient Safety Goals as observed by supervisor and/or peer review * Communicates patient issues/concerns to providers as measured by provider feedback and supervisory observation. * Ensures appropriate forms are given to all patients depending on appointment type and or specialty. * Assists the patient to navigate through all stages of their visit. * Performs monthly or quarterly environmental rounds by following standards set forth by clinical areas. * Patient Health Information is accessed to perform job responsibilities and for no other reason. Patient information is kept confidential and discussed on a need to know basis only. As observed by Supervisor and based on organizational audits * Performs monthly Performance Improvement tracers and audits. * Ensures that the daily maintenance on the BCA device is performed and reports to IT or Supervisor any issues. * Acts as a lead in ordering supplies through the on-line module. * Acts as a lead for checking inventory and ordering clinical supplies. * Ensures all downtime forms are accurate and up to date. Acts as a lead in the event of a planned or unexpected system downtime. * Acts as a lead for any policy, procedure or technology changes for the entire organization or specific clinical site such as new EPIC modules, or any policy/process changes. * Is an active participant in the event of a code. Ensures all staff are performing necessary actions during code (ie. Code Pink/Purple - checking bathrooms, stairways and elevators) and are kept up to date as the code progresses. Completes any necessary paperwork needed as part of the code (ie. Code Red) * May take minutes at all appropriate meetings and prepares them for distribution to the group. * May maintain electronic databases, documents, shares folders etc, as appropriate for department. * Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues. * Attends required in-services as requested by supervisor. * Identifies need for computer training or refresher courses and attends as necessary * Attends 85-90% of all staff meetings as appropriate, reviewing minutes of any meetings missed with no more than 1 unexcused absence per year as measured by supervisory audit. * Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record. * Maintains a thorough knowledge and understanding of insurance and local carrier's medical coverage policies as they relate to the appointment. * Maintains job specific knowledge and proficiency (point of care testing, phlebotomy, & departmental competencies or checklists) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record. * Maintains a thorough knowledge and understanding of Bassett policies and procedures as well as regulatory competencies. * Required to attend at least 6 educational opportunities per year such as, Continual Survey Readiness, Bassett Institute for Learning, or Patient Access Review Sessions. * Prepare a presentation for co-workers at least once annually regarding a training in-service session that you have attended or a relevant work topic that has been researched. * Is trained to be a SuperUser in at least one EPIC function (Cadence, Referrals etc) * Shows an interest in the organization by attending Town Hall or other similar meetings or by joining committees. * Performs similar or related duties as requested or directed. What we need from you Education: * High School Diploma or GED, preferred Experience: * Minimum 2 years relevant work experience, required * Associates degree or higher may be substituted for this requirement * Customer service experience, preferred License/ Certification: * Medical Office Assistant or Medical Assistant, preferred * BLS certification within 6 months of date of hire Skills: * Computer Skills * Customer Service * Time Management * Multi-Tasking * Communication * Recognize Problems Physical Requirements: * Medium Work - Exerting up to 50 lbs. for force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects * Occasional balancing, climbing, crouching, grasping, kneeling, lifting, pulling, pushing, reaching, repetitive motion, standing, stooping, visual acuity (color, depth, perception) * Constant typing/ clerical/ dexterity, hearing, seeing/ monitor/ computer use, talking, fit testing Hazards: * Occasional bodily fluids/ bloodborne exposure, burns, chemical, electrical, explosives, mechanical, radiation/ radiant energy Working Conditions: * Occasional extreme temperatures, noise, vibration, wet and/or humid. dust, fumes, gases, mists, odors Travel: * Occasional Travel - The job may require travel from time-to-time, but not on a regular basis Total Rewards Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: * Paid time off, including company holidays, vacation, and sick time * Medical, dental and vision insurance * Life insurance and disability protection * Retirement benefits including an employer match * And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $17.32/Hr. Pay Range Maximum: USD $25.98/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do The Ambulatory Office Assistant I serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high quality patient experience takes place by providing administrative and/or clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information. May also have direct patient care responsibilities. * Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions. * Ensures new patients are provided with Welcome to Bassett Network information. * Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance. * Answers phones within 3 rings using a 3-part greeting (Name of Dept, your name, "How may I help you?"). * Ends calls by asking patient if there is anything else we can do for them today as observed by Supervisor and as noted in compliance reports. * Takes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients needs are met) or prescription requests using the electronic medical record messaging system. * Offers patients the opportunity to sign up for MyBassett. * Pro-actively keeps patients informed of any delays in their providers schedules that may impact their time to be seen. * Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions. * Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately as monitored by system audit * Accurate confirmation of attending PCP and Billing PCP, when appropriate. * Assures correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete as monitored by systems audits. * Maintains required level of knowledge and proficiency in all core functions (demographic and financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. * Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations. * Ensures all corrections (demographics, insurance eligibility etc. based on the missing items work-queue) are made in the appropriate Bassett system within 24 hours of system notifications, in accordance with standard operating procedure. * Answers questions from patients regarding the organization and/or services, and provides directions to the appropriate clinical location as necessary. * Listens to patient's request for an appointment, then schedules an outpatient appointment to meet the patient's needs while following department scheduling guidelines as reported by providers and observed by supervisor. Offers alternate providers or locations when appropriate to meet the patient's needs. Raises up patient's needs that they cannot meet to the Supervisor or Supervising Nurse. * Reminds patients that the collection of their co-pay will be expected at the time of the visit. * When scheduling, utilizes all available functions such as Auto Search, Combine Departments, Schedule Scanner, etc. to ensure that the best possible appointment selection is made for business operations and patient satisfaction. * Performs edits of daily appointment schedules at the request of their Supervisor. Follows policy and procedure for rescheduling appointments and contacting patient directly to reschedule appointment, in accordance with BMG directive as observed by Supervisor. Directs any requests from providers or other staff to adjust appointment schedules to Supervisor for review and approval before acting, as noted by Supervisor. * May review the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment. * May review automated reminder list (Televox, Phytel, or similar lists) as necessary in a timely manner. * Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours. * In regards to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When Appropriate prior authorizations are obtained and documented appropriately within the referral. * Work the "Incoming" and "Outgoing" queues in your area according to departmental standards. * Follow up with "referred to" providers to ensure that patients kept their appointments and all results have been received in the "referred by" providers office. * Displays ownership of the entire patient experience, including but not limited to, scheduling, registration, being aware of the patients' lobby experience, and completion of all referral duties. * Performs chart review in preparation for providers clinic. Makes best effort to ensure that all necessary reports, lab-work or films related to appointment are available for the physician at the time of the appointment using available resources. Language barriers are assessed and authorizations & equipment obtained if necessary. * Call and tracks pertinent patient information not received in clinic to ensure arrival prior to patient appointment. Prepares medication refill messages by obtaining all required information per provider and departmental guidelines. * Distributes patient literature as necessary * Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department * Runs controls on point of care testing equipment and ensures log books are updated appropriately. * Performs EKG's per departmental protocol. * Greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible and escorts to exam room. * Patient is identified using 2 identifiers, such as name and date of birth, in accordance with National Patient Safety Goals. * Documents with accuracy patient work-up information, such as vital signs, intake questions etc. * Utilizes the EMR clinical documentation system in support of patient care duties, such as telephone calls, patient messages etc. * Communicates patient issues/concerns to providers. * Cleans and stocks exam rooms on a daily basis or according to need. * Checks medications and supplies for out-dates according to standards set forth by clinical area. * Monitors supply levels to improve inventory control. * Enters charges for supplies and clinical testing. * Displays ownership of the entire patient experience, including but not limited to, rooming of patient, collection of vitals, and the abstracting of external records. * Meets yearly competency requirements as set forth by departmental leadership. * Conveys to patient what payment is due based on Insurance Card or Insurance Verification system and request how patient will be paying today, via cash, check or credit card. * Receive and receipt all payments in accordance with finance policy and procedures. * Maintain and balance cash drawer daily in accordance with finance policy and procedures. * Date stamps in all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis as observed by providers, coworkers and Supervisor. * Completes all basic patient demographic information on forms, such as Disability and Workers Comp before delivering to nurse or provider to complete. * Mails outgoing patient information such as lab letters and completed forms in accordance with Bassett policy. * Assists with routing forms to appropriate Bassett department ex. Disability or Workers Compensation offices. * Prepares correspondence to patients and/or other entities as directed by providers or supervisors. * Prepares outside patient health information for scanning per Document Imaging procedures. * May complete indexing and scanning of hard-copy patient health information into electronic health record or packages and sent to HIM for scanning per Document Imaging procedures. * Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM resources with any questions about how to process a release or what information to release. * Maintain appropriate inventory of office supplies and required forms for daily operations following established procedures. * Establishes and maintains departmental record keeping and filing systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents. * Opens and/or closes clinic per divisional guidelines. For 24 hour departments, appropriate hand-offs are made. * Following proper procedures for accessing secure areas such as locked medicine cabinets or dirty/clean utility rooms. * Covers at other locations or departments, with orientation, as requested performing like office functions. * Ability to adapt to various work-flows, processes and policies to support the operations and patient care throughout the network. * Maintain sufficient clinic supplies and required forms for daily operations following established procedures. * Attends required in-services as requested by supervisor. * Identifies need for computer training or refresher courses and attends as necessary. * Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos. * Maintains a thorough knowledge and understanding of insurance and local carrier's medical coverage policies as they relate to the appointment. * Maintains job specific knowledge and proficiency (point of care testing, phlebotomy, & departmental competencies or checklists) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record. * Maintains a thorough knowledge and understanding of Bassett policies and procedures as well as regulatory competencies. * Required to attend at least 4 educational opportunities per year such as, Continual Survey Readiness, Bassett Institute for * Learning, or Patient Access Review Sessions. * Performs similar or related duties as requested or directed. What we need from you Education: * High School Diploma or GED, preferred Experience: * Minimum one year relevant work experience (Associates degree or higher may be substituted), required * Customer service experience, preferred License/ Certification: * Medical Office Assistant or Medical Assistant, preferred * BLS certification within 6 months of date of hire Skills: * Computer Skills * Customer Service * Time Management * Multi-Tasking * Communication Physical Requirements: * Medium Work - Exerting up to 50 lbs. for force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects * Occasional balancing, climbing, crouching, grasping, kneeling, lifting, pulling, pushing, reaching, repetitive motion, standing, stooping, visual acuity (color, depth, perception) * Constant typing/ clerical/ dexterity, hearing, seeing/ monitor/ computer use, talking, fit testing Hazards: * Occasional bodily fluids/ bloodborne exposure, burns, chemical, electrical, explosives, mechanical, radiation/ radiant energy Working Conditions: * Occasional extreme temperatures, noise, vibration, wet and/or humid. dust, fumes, gases, mists, odors Travel: * Occasional Travel - The job may require travel from time- to-time, but not on a regular basis Total Rewards Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: * Paid time off, including company holidays, vacation, and sick time * Medical, dental and vision insurance * Life insurance and disability protection * Retirement benefits including an employer match * And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $16.98/Hr. Pay Range Maximum: USD $25.47/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.