Unit Secretary jobs at Bassett Healthcare Network - 637 jobs

Location: Albany, NY | Full-Time | $19.00- $21.00/hr. Summary: As the Receptionist and under the direction of the Executive Assistant, ensure efficient office operations, including telephone reception, greeting visitors, posting, and distributing daily mail. Perform general clerical duties, including word processing, faxing, and filing. Essential Functions and Responsibilities: · Answer incoming phone calls on multiple lines, determine the nature of each call, and direct the call to the appropriate staff member. If staff is not available, direct a call to voicemail or take a written message as the caller requests. · Greet visitors to NYSID office: announce visitors' arrival to appropriate staff members. · Maintain a clean waiting area for guests, including stocking pamphlets as needed. · Receive and sort incoming mail, sign for packages or deliveries. · Post all outgoing mail on a timely basis for pick-up. · Process customer monthly statements for mailing. · Arrange for pick-up of outgoing packages, including filling out appropriate forms and contacting appropriate carriers. · Stock the staff kitchen and board kitchen with supplies. · Turn dishwasher on nightly and unload in the morning. · Perform word processing and other clerical duties, such as typing correspondence, printing reports, faxing, and photocopying. · Call for maintenance on copy machines as necessary. · Manage all office supplies; place orders and stock work areas and supply cabinet as needed. · Order new business cards, name badges, and tags as needed. · Assist Executive Assistant with set up for Board Meetings. · Work with the Director, Marketing and Communications, to track and follow up on sponsorship donations for the Annual Meeting. · Assist with Annual Meeting registration, set up, check-in table, and take down. · Assist with staff events: holiday and other parties, summer outings. · Manage the Customer Service inbox and document additions in NetSuite. · Support the Finance Department as needed with processing, producing, submitting, and archiving Member Agency, Corporate Partner, and customer invoices through NetSuite. · Other duties as assigned. Qualifications: The requirements below represent the knowledge, skills, and abilities required for the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. · High School Diploma or GED. Associate's degree preferred. · Minimum of 3 years of experience as a receptionist or in a clerical position with phone responsibilities. · Upbeat personality with the ability to project a friendly but business-like presence both on the phone and in person. · Ability to handle multiple tasks in a busy office environment. · Strong communication, interpersonal, and organizational skills. · Experience with word processing (Microsoft Word preferred); experience with other various computer software applications (spreadsheets, presentations, and databases) preferred. · Excellent typing and proofreading skills. Physical Requirements: The requirements below represent the knowledge, skills, and abilities required for the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The nature of the job requires considerable keyboard and mouse usage, walking around facilities, and sitting for long periods of time. Must have visual acuity and hearing ability for communicating with others and gathering and accessing written and computerized information. Ability to access any locations where the company's business is conducted. About NYSID: NYSID is the Non-Profit organization designated by the NYS Education Department under the New York State Finance law to serve New York's Preferred Source program, which works to provide gainful employment for New Yorkers with disabilities. Rehabilitative agencies throughout New York State that provide support services to individuals with disabilities choose to become members of NYSID. On behalf of these members, and sometimes in conjunction with private sector partners, NYSID enters into contracts with state and local government agencies for goods and services that disabled New Yorkers create or perform. Come Join Our Team! We offer medical and dental benefits (80% paid by NYSID), a retirement program (5%+ of gross income), paid time off, tuition reimbursement, group life insurance, and other benefits. We have been named a Top Workplace, most recently in 2025, by the Albany Times Union. Email cover letter, resume, and salary requirements to ***********************. We are an Equal Opportunity Employer. Schedule: 37.5-hour work week Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health reimbursement account Life insurance Paid time off Tuition reimbursement Vision insurance

Want to work in a culture where interdisciplinary teams come together to improve care, where your suggestions are welcomed and your ideas are part of the solution? Performs the secretarial and receptionist duties on the hospital floor while functioning as the focal communication source at the nursing station. Schedule: Full Time, 12-hour Day/Evening Shifts, some holiday and weekend requirements per unit scheduling guidelines Pay Range: $19.94 - $25.00, based on experience. Benefits: Health, dental, vision insurance Tuition reimbursement up to $6000/year Contribution and match on Retirement Plan Four weeks paid time off Access to Success coaches Free parking Company Culture: Thompson Health has a culture of empowerment. At Thompson, interdisciplinary teams come together to improve care, your suggestions are welcomed and your ideas are part of the solution. Three of our executives have an RN background so we understand the importance of the patient experience! Place yourself in an environment where your growth is supported, your contributions valued and your successes celebrated. Focus on CARES values: Commitment, Action, Respect, Excellence, and Service Focus on Employee Wellness: Biometric screenings, Wellness programs, Access to onsite gym, Zen Room, Community Shared Agriculture program Staff Recognition platforms: Shining Stars, CARESCount website Key Responsibilities Functions as the focal point of communication for the hospital floor Independently assures that all secretarial duties are carried out Assures the efficiency of the unit by assisting in non-nursing ancillary duties Responsible for order entry and any clerical support needed Coordinates diagnostic testing and facilitates admissions to the floor Acts as a liaison between the patient, their family, nursing staff and physicians May back up as a Patient Care Tech as needed Qualifications: High school diploma or equivalent required BLS certification required Medical terminology & knowledge of EMR highly desirable Previous clerical/receptionist experience in acute care Good communication skills and skilled in customer service Reliability and flexibility Pay Range: $19.94 - $25.00 Starting Pay Rate: Based on experience Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.

Unit Secretary Location: Saratoga Hospital, 211 Church Street, Saratoga Springs, NY 12866 Employment Type: Full Time Shift/Schedule:#Evenings; 3p-11:30p Department: Intensive Care Unit Salary Range: $17.79#- $26.65#hourly based on experience and qualifications # About Saratoga Hospital At Saratoga Hospital, we#ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach#creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. About the Role We#re looking for a dedicated Unit Secretary to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you#ll be a vital part of our#team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare environment. The Unit Secretary facilitates and communicates unit processes in coordination with appropriate members of the healthcare team. What You#ll Do Perform#clerical and non-clerical duties, greeting and directing customers, accurately transcribe#physician orders, schedule#tests, enter#charges, order#supplies and other duties as assigned.# Work with the Director and/or charge Nurse to facilitate efficient patient experience while coordinating#patient admissions, discharges and transfers.#Continuously seek opportunities to improve processes and support patient and staff satisfaction. Work with the Director to utilize#multiple data sources to manage the#four-hour collection and data input for the unit census decision support system. The Unit Secretary must demonstrate a commitment to a team approach, as evidenced by a supportive and positive attitude towards both internal and external customers.# Use hospital systems and tools to document care and support operations What You Bring High school diploma or GED equivalent required. Basic computer skills a must and a medical terminology certificate preferred. At#least 2 years# experience working in a public-facing, customer service role is strongly preferred. Strong communication and teamwork skills. Commitment to providing patient-first, high-quality service. Comfort working in a fast-paced, collaborative environment. Why Saratoga Hospital A caring, community-focused culture rooted in teamwork and trust Supportive leadership that invests in your development and well-being Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. Opportunities to grow within the Albany Med Health System Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you#re passionate about healthcare and community service#even if you don#t meet every qualification listed#we#d still love to hear from you. How to Apply Click the #apply# button to submit your resume and complete our online application. Applications are reviewed on a rolling basis#apply today and discover what makes Saratoga Hospital a special place to grow your career. Unit Secretary Location: Saratoga Hospital, 211 Church Street, Saratoga Springs, NY 12866 Employment Type: Full Time Shift/Schedule: Evenings; 3p-11:30p Department: Intensive Care Unit Salary Range: $17.79 - $26.65 hourly based on experience and qualifications About Saratoga Hospital At Saratoga Hospital, we've built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach-creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. About the Role We're looking for a dedicated Unit Secretary to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you'll be a vital part of our team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare environment. The Unit Secretary facilitates and communicates unit processes in coordination with appropriate members of the healthcare team. What You'll Do * Perform clerical and non-clerical duties, greeting and directing customers, accurately transcribe physician orders, schedule tests, enter charges, order supplies and other duties as assigned. * Work with the Director and/or charge Nurse to facilitate efficient patient experience while coordinating patient admissions, discharges and transfers. Continuously seek opportunities to improve processes and support patient and staff satisfaction. * Work with the Director to utilize multiple data sources to manage the four-hour collection and data input for the unit census decision support system. * The Unit Secretary must demonstrate a commitment to a team approach, as evidenced by a supportive and positive attitude towards both internal and external customers. * Use hospital systems and tools to document care and support operations What You Bring * High school diploma or GED equivalent required. * Basic computer skills a must and a medical terminology certificate preferred. * At least 2 years' experience working in a public-facing, customer service role is strongly preferred. * Strong communication and teamwork skills. * Commitment to providing patient-first, high-quality service. * Comfort working in a fast-paced, collaborative environment. Why Saratoga Hospital * A caring, community-focused culture rooted in teamwork and trust * Supportive leadership that invests in your development and well-being * Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. * Opportunities to grow within the Albany Med Health System * Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you're passionate about healthcare and community service-even if you don't meet every qualification listed-we'd still love to hear from you. How to Apply Click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis-apply today and discover what makes Saratoga Hospital a special place to grow your career.

Unit Secretary Location: Saratoga Hospital, 211 Church Street, Saratoga Springs, NY 12866 Employment Type: Full Time Shift/Schedule: varied days, 7:00 AM - 7:30 PM; every-other weekend rotation Department: Medical/Surgical/Hospice/Oncology Salary Range: $17.79#- $26.65#hourly based on experience and qualifications About Saratoga Hospital At Saratoga Hospital, we#ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach#creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. About the Role We#re looking for a dedicated Unit Secretary to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you#ll be a vital part of our#team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare environment. The Unit Secretary facilitates and communicates unit processes in coordination with appropriate members of the healthcare team. What You#ll Do Perform#clerical and non-clerical duties, greeting and directing customers, accurately transcribe#physician orders, schedule#tests, enter#charges, order#supplies and other duties as assigned.# Work with the Director and/or charge Nurse to facilitate efficient patient experience while coordinating#patient admissions, discharges and transfers.#Continuously seek opportunities to improve processes and support patient and staff satisfaction. Work with the Director to utilize#multiple data sources to manage the#four-hour collection and data input for the unit census decision support system. The Unit Secretary must demonstrate a commitment to a team approach, as evidenced by a supportive and positive attitude towards both internal and external customers.# Use hospital systems and tools to document care and support operations What You Bring High school diploma or GED equivalent required. Basic computer skills a must and a medical terminology certificate preferred. At#least 2 years# experience working in a public-facing, customer service role is strongly preferred. Strong communication and teamwork skills. Commitment to providing patient-first, high-quality service. Comfort working in a fast-paced, collaborative environment. Why Saratoga Hospital A caring, community-focused culture rooted in teamwork and trust Supportive leadership that invests in your development and well-being Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. Opportunities to grow within the Albany Med Health System Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you#re passionate about healthcare and community service#even if you don#t meet every qualification listed#we#d still love to hear from you. How to Apply Click the #apply# button to submit your resume and complete our online application. Applications are reviewed on a rolling basis#apply today and discover what makes Saratoga Hospital a special place to grow your career. Unit Secretary Location: Saratoga Hospital, 211 Church Street, Saratoga Springs, NY 12866 Employment Type: Full Time Shift/Schedule: varied days, 7:00 AM - 7:30 PM; every-other weekend rotation Department: Medical/Surgical/Hospice/Oncology Salary Range: $17.79 - $26.65 hourly based on experience and qualifications About Saratoga Hospital At Saratoga Hospital, we've built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach-creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. About the Role We're looking for a dedicated Unit Secretary to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you'll be a vital part of our team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare environment. The Unit Secretary facilitates and communicates unit processes in coordination with appropriate members of the healthcare team. What You'll Do * Perform clerical and non-clerical duties, greeting and directing customers, accurately transcribe physician orders, schedule tests, enter charges, order supplies and other duties as assigned. * Work with the Director and/or charge Nurse to facilitate efficient patient experience while coordinating patient admissions, discharges and transfers. Continuously seek opportunities to improve processes and support patient and staff satisfaction. * Work with the Director to utilize multiple data sources to manage the four-hour collection and data input for the unit census decision support system. * The Unit Secretary must demonstrate a commitment to a team approach, as evidenced by a supportive and positive attitude towards both internal and external customers. * Use hospital systems and tools to document care and support operations What You Bring * High school diploma or GED equivalent required. * Basic computer skills a must and a medical terminology certificate preferred. * At least 2 years' experience working in a public-facing, customer service role is strongly preferred. * Strong communication and teamwork skills. * Commitment to providing patient-first, high-quality service. * Comfort working in a fast-paced, collaborative environment. Why Saratoga Hospital * A caring, community-focused culture rooted in teamwork and trust * Supportive leadership that invests in your development and well-being * Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. * Opportunities to grow within the Albany Med Health System * Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you're passionate about healthcare and community service-even if you don't meet every qualification listed-we'd still love to hear from you. How to Apply Click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis-apply today and discover what makes Saratoga Hospital a special place to grow your career.

Job Description Unit Clerk- Schuyler Med/Surg- Full Time- Days Jumpstart your career in healthcare with us! No experience is needed! Enjoy hands-on training and certification opportunities that pave the way for your professional growth and development in a dynamic and rewarding field. Become a Unit Clerk at Cayuga Health - NO EXPERIENCE REQUIRED When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal. Centralus Health is central to wellness-for all of us. The Unit Clerk supports the nursing staff by performing clerical duties which may include but is not limited to: answering the telephone, delivering messages, making charts, coordinating and organizing transfer paperwork and assisting with patient care (i.e. making appointments, calling providers, assisting with prior authorizations). Roles and Responsibilities: Supports nursing and interdisciplinary teams with the function of the unit. Notifying other departments as necessary (i.e. maintenance, housekeeping, dietary, security). Performs clerical duties such as ordering supplies for the department Answers call bells and coordinates bed assignments with Charge nurses. Required Skills and Experience: High School Diploma or Equivalent Preferred Skills and Experience: Prior patient care and customer service experience preferred, clerical experience recommended Certification: As required for your care area. May include: CPR/BLS Physical requirements: May require lifting (up to 50 lbs.), may require sitting or standing for long periods. Must be able to physically operate the equipment required for the job. Location and Travel Requirements: Onsite at Schuyler Hospital: 220 Steuben Street, Montour Falls, NY 14865 Shift: Five 8-hour shifts Monday - Friday, 7am - 3:30pm, no weekends or holidays 0% Travel expected in this role Pay Range Disclosure: Standard Rate of $16.00 - $24.00 per hour plus benefits Centralus Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Health Talent Acquisition team at **********************************. I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me. I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks. I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment. Job Posted by ApplicantPro

Jumpstart your career in healthcare with us! No experience is needed! Enjoy hands-on training and certification opportunities that pave the way for your professional growth and development in a dynamic and rewarding field. Become a Unit Clerk at Cayuga Health - NO EXPERIENCE REQUIRED When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal. Centralus Health is central to wellness-for all of us. The Unit Clerk supports the nursing staff by performing clerical duties which may include but is not limited to: answering the telephone, delivering messages, making charts, coordinating and organizing transfer paperwork and assisting with patient care (i.e. making appointments, calling providers, assisting with prior authorizations). Roles and Responsibilities: * Supports nursing and interdisciplinary teams with the function of the unit. Notifying other departments as necessary (i.e. maintenance, housekeeping, dietary, security). * Performs clerical duties such as ordering supplies for the department * Answers call bells and coordinates bed assignments with Charge nurses. Required Skills and Experience: * High School Diploma or Equivalent Preferred Skills and Experience: * Prior patient care and customer service experience preferred, clerical experience recommended * Certification: As required for your care area. May include: CPR/BLS Physical requirements: * May require lifting (up to 50 lbs.), may require sitting or standing for long periods. Must be able to physically operate the equipment required for the job. Location and Travel Requirements: * Onsite at Schuyler Hospital: 220 Steuben Street, Montour Falls, NY 14865 * Shift: Five 8-hour shifts Monday - Friday, 7am - 3:30pm, no weekends or holidays * 0% Travel expected in this role Pay Range Disclosure: * Standard Rate of $16.00 - $24.00 per hour plus benefits Centralus Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Health Talent Acquisition team at **********************************. I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me. I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks. I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.

Jumpstart your career in healthcare with us! No experience is needed! Enjoy hands-on training and certification opportunities that pave the way for your professional growth and development in a dynamic and rewarding field. Become a Unit Clerk at Cayuga Health - NO EXPERIENCE REQUIRED When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal. Centralus Health is central to wellness-for all of us. The Unit Clerk supports the nursing staff by performing clerical duties which may include but is not limited to: answering the telephone, delivering messages, making charts, coordinating and organizing transfer paperwork and assisting with patient care (i.e. making appointments, calling providers, assisting with prior authorizations). Roles and Responsibilities: Supports nursing and interdisciplinary teams with the function of the unit. Notifying other departments as necessary (i.e. maintenance, housekeeping, dietary, security). Performs clerical duties such as ordering supplies for the department Answers call bells and coordinates bed assignments with Charge nurses. Required Skills and Experience: High School Diploma or Equivalent Preferred Skills and Experience: Prior patient care and customer service experience preferred, clerical experience recommended Certification: As required for your care area. May include: CPR/BLS Physical requirements: May require lifting (up to 50 lbs.), may require sitting or standing for long periods. Must be able to physically operate the equipment required for the job. Location and Travel Requirements: Onsite at Schuyler Hospital: 220 Steuben Street, Montour Falls, NY 14865 Shift: Five 8-hour shifts Monday - Friday, 7am - 3:30pm, no weekends or holidays 0% Travel expected in this role Pay Range Disclosure: Standard Rate of $16.00 - $24.00 per hour plus benefits Centralus Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Health Talent Acquisition team at **********************************. I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me. I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks. I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.

Under the supervision of the Site Managers, the Referral Unit Clerk plays a crucial role in managing and facilitating the referral process within JPAFHC. Primary responsibilities include coordinating and overseeing referrals from initiation to completion, maintaining accurate referral records, and ensuring timely follow-up to support continuity of care. RESPONSIBILITIES: 1. Patient Interaction and Scheduling * Greet patients in a professional, courteous, and compassionate manner. * Contact patients to provide appointment information using their preferred method of communication. * Schedule patient appointments with in-house and external specialists according to practitioner instructions or patient preference. * Print out medical records, visit notes, and immunizations for specialty visits as requested by the provider. * Completing pre-visit planning tasks, including verifying insurance coverage, confirming that all referral information is accurately entered into the system, and contacting patients prior to their scheduled appointments. * Additional pre-visit planning tasks may be added as workflows continue to be streamlined. 2. Referral Monitoring and Tracking * Monitor and track the progress of referrals, including scheduled appointments, diagnostic tests, and imaging. * Ensure that all referrals are accurately maintained in accordance with JPA's Electronic Referral Tracking Policy and Procedures. * Update referral records to reflect all required information, including number of visits and expiration dates. * Ensure that appointments for referrals are scheduled within the timeframe specified. * Actively work daily to reduce the number of open referrals. * Obtain consultation reports from specialty providers to reconcile and address referrals using faxes, mail, or external EMR systems (e.g., EPIC, RADNET). * Follow proper patient labeling documentation to ensure all records and discharge notes are correctly scanned in appropriate patient folder within the patient EMR. (e.g. patient docs.) * Create Diagnostic Image Orders when needed. * Attach consult notes to referrals or diagnostic imaging (DI) orders as required. * Address referrals (Close the Loop) following the established referral workflow, ensuring that all required documentation is complete, and patient outreach has been conducted. * Monitor Site Faxes and Population Health fax inbox daily. * Fax referral forms and supporting documentation (e.g., progress notes, lab reports, radiology results) to off-site specialists. * Obtain insurance approval for family planning devices. * Obtain prior authorizations for specialty visits when required by the patient's insurance carrier. * Document specialty appointment details-including date, time, and location-in the patient's Electronic Health Record (EHR). * Perform general clerical duties as needed to support the referral and clinical team. * Contact insurance companies for authorization of procedures and specialty appointments. * Coordinate P2P as necessary. * Updates CPT Codes if required. 3. Communication and Coordination * Answer calls in a professional manner. Screen and transfer all calls as needed. * Direct urgent calls immediately to the appropriate staff member or department. * Record non-urgent calls in the EMR using the telephone encounter process, capturing complete messages and call-back information, and assigning them to the appropriate staff. * Contact patients regarding referrals, appointments, or other care-related information and accurately document each encounter in the patient's Electronic Health Record (EHR). * Sort and distribute department incoming mail. * Review and scan all reports received via mail and update referral. 4. Compliance and Professional Standards * Observe and adhere to all HIPAA rules and regulations to maintain patient confidentiality. * Participate in staff meetings and ongoing training as necessary. * Attend department meetings to review referral status reports and goals 5. Additional Duties * This job specification does not imply that these requirements are the exclusive standards of the position. Referral Unit Clerks will follow additional instructions and perform supplementary related duties, as may be required by the Supervisor. Minimum Experience and Skills Required: * Administrative experience in a health center or hospital. * Experience with eClinicalWorks electronic health record system. * Excellent communication and interpersonal skills. * Strong customer service skills. * Strong computer knowledge including Microsoft Word, Excel, SharePoint, and Outlook required. Education, Licenses and/or Certifications Required: * High School Diploma or GED. Preferred Qualifications: * Experience working in a community or human services agency. * Bilingual English/Spanish/French/Haitian Creole.

Under the supervision of the Site Managers, the Referral Unit Clerk plays a crucial role in managing and facilitating the referral process within JPAFHC. Primary responsibilities include coordinating and overseeing referrals from initiation to completion, maintaining accurate referral records, and ensuring timely follow-up to support continuity of care. RESPONSIBILITIES: 1. Patient Interaction and Scheduling * Greet patients in a professional, courteous, and compassionate manner. * Contact patients to provide appointment information using their preferred method of communication. * Schedule patient appointments with in-house and external specialists according to practitioner instructions or patient preference. * Print out medical records, visit notes, and immunizations for specialty visits as requested by the provider. * Completing pre-visit planning tasks, including verifying insurance coverage, confirming that all referral information is accurately entered into the system, and contacting patients prior to their scheduled appointments. * Additional pre-visit planning tasks may be added as workflows continue to be streamlined. 2. Referral Monitoring and Tracking * Monitor and track the progress of referrals, including scheduled appointments, diagnostic tests, and imaging. * Ensure that all referrals are accurately maintained in accordance with JPA's Electronic Referral Tracking Policy and Procedures. * Update referral records to reflect all required information, including number of visits and expiration dates. * Ensure that appointments for referrals are scheduled within the timeframe specified. * Actively work daily to reduce the number of open referrals. * Obtain consultation reports from specialty providers to reconcile and address referrals using faxes, mail, or external EMR systems (e.g., EPIC, RADNET). * Follow proper patient labeling documentation to ensure all records and discharge notes are correctly scanned in appropriate patient folder within the patient EMR. (e.g. patient docs.) * Create Diagnostic Image Orders when needed. * Attach consult notes to referrals or diagnostic imaging (DI) orders as required. * Address referrals (Close the Loop) following the established referral workflow, ensuring that all required documentation is complete, and patient outreach has been conducted. * Monitor Site Faxes and Population Health fax inbox daily. * Fax referral forms and supporting documentation (e.g., progress notes, lab reports, radiology results) to off-site specialists. * Obtain insurance approval for family planning devices. * Obtain prior authorizations for specialty visits when required by the patient's insurance carrier. * Document specialty appointment details-including date, time, and location-in the patient's Electronic Health Record (EHR). * Perform general clerical duties as needed to support the referral and clinical team. * Contact insurance companies for authorization of procedures and specialty appointments. * Coordinate P2P as necessary. * Updates CPT Codes if required. 3. Communication and Coordination * Answer calls in a professional manner. Screen and transfer all calls as needed. * Direct urgent calls immediately to the appropriate staff member or department. * Record non-urgent calls in the EMR using the telephone encounter process, capturing complete messages and call-back information, and assigning them to the appropriate staff. * Contact patients regarding referrals, appointments, or other care-related information and accurately document each encounter in the patient's Electronic Health Record (EHR). * Sort and distribute department incoming mail. * Review and scan all reports received via mail and update referral. 4. Compliance and Professional Standards * Observe and adhere to all HIPAA rules and regulations to maintain patient confidentiality. * Participate in staff meetings and ongoing training as necessary. * Attend department meetings to review referral status reports and goals 5. Additional Duties * This job specification does not imply that these requirements are the exclusive standards of the position. Referral Unit Clerks will follow additional instructions and perform supplementary related duties, as may be required by the Supervisor. Minimum Experience and Skills Required: * Administrative experience in a health center or hospital. * Experience with eClinicalWorks electronic health record system. * Excellent communication and interpersonal skills. * Strong customer service skills. * Strong computer knowledge including Microsoft Word, Excel, SharePoint, and Outlook required. Education, Licenses and/or Certifications Required: * High School Diploma or GED. Preferred Qualifications: * Experience working in a community or human services agency. * Bilingual English/Spanish/French/Haitian Creole.

Under the supervision of the Site Managers, the Referral Unit Clerk plays a crucial role in managing and facilitating the referral process within JPAFHC. Primary responsibilities include coordinating and overseeing referrals from initiation to completion, maintaining accurate referral records, and ensuring timely follow-up to support continuity of care. RESPONSIBILITIES: 1. Patient Interaction and Scheduling •Greet patients in a professional, courteous, and compassionate manner. •Contact patients to provide appointment information using their preferred method of communication. •Schedule patient appointments with in-house and external specialists according to practitioner instructions or patient preference. • Print out medical records, visit notes, and immunizations for specialty visits as requested by the provider. •Completing pre-visit planning tasks, including verifying insurance coverage, confirming that all referral information is accurately entered into the system, and contacting patients prior to their scheduled appointments. •Additional pre-visit planning tasks may be added as workflows continue to be streamlined. 2. Referral Monitoring and Tracking •Monitor and track the progress of referrals, including scheduled appointments, diagnostic tests, and imaging. •Ensure that all referrals are accurately maintained in accordance with JPA's Electronic Referral Tracking Policy and Procedures. •Update referral records to reflect all required information, including number of visits and expiration dates. •Ensure that appointments for referrals are scheduled within the timeframe specified. •Actively work daily to reduce the number of open referrals. •Obtain consultation reports from specialty providers to reconcile and address referrals using faxes, mail, or external EMR systems (e.g., EPIC, RADNET). •Follow proper patient labeling documentation to ensure all records and discharge notes are correctly scanned in appropriate patient folder within the patient EMR. (e.g. patient docs.) •Create Diagnostic Image Orders when needed. •Attach consult notes to referrals or diagnostic imaging (DI) orders as required. •Address referrals (Close the Loop) following the established referral workflow, ensuring that all required documentation is complete, and patient outreach has been conducted. •Monitor Site Faxes and Population Health fax inbox daily. •Fax referral forms and supporting documentation (e.g., progress notes, lab reports, radiology results) to off-site specialists. • Obtain insurance approval for family planning devices. •Obtain prior authorizations for specialty visits when required by the patient's insurance carrier. •Document specialty appointment details-including date, time, and location-in the patient's Electronic Health Record (EHR). •Perform general clerical duties as needed to support the referral and clinical team. •Contact insurance companies for authorization of procedures and specialty appointments. • Coordinate P2P as necessary. •Updates CPT Codes if required. 3. Communication and Coordination • Answer calls in a professional manner. Screen and transfer all calls as needed. • Direct urgent calls immediately to the appropriate staff member or department. • Record non-urgent calls in the EMR using the telephone encounter process, capturing complete messages and call-back information, and assigning them to the appropriate staff. • Contact patients regarding referrals, appointments, or other care-related information and accurately document each encounter in the patient's Electronic Health Record (EHR). • Sort and distribute department incoming mail. • Review and scan all reports received via mail and update referral. 4. Compliance and Professional Standards •Observe and adhere to all HIPAA rules and regulations to maintain patient confidentiality. •Participate in staff meetings and ongoing training as necessary. •Attend department meetings to review referral status reports and goals 5. Additional Duties •This job specification does not imply that these requirements are the exclusive standards of the position. Referral Unit Clerks will follow additional instructions and perform supplementary related duties, as may be required by the Supervisor. Minimum Experience and Skills Required: •Administrative experience in a health center or hospital. •Experience with eClinicalWorks electronic health record system. •Excellent communication and interpersonal skills. •Strong customer service skills. •Strong computer knowledge including Microsoft Word, Excel, SharePoint, and Outlook required. Education, Licenses and/or Certifications Required: •High School Diploma or GED. Preferred Qualifications: •Experience working in a community or human services agency. •Bilingual English/Spanish/French/Haitian Creole.

The Impact You Can Make The Unit Secretary is responsible and accountable to assist in the overall functioning of the unit in response to provider/customer needs encompassing communicative, receptionist, computer and secretarial services. These functions include, but are not limited to, assisting with medical records, admissions, transfers, discharge/death, transcribing selected physician orders, supplies and equipment, and unit records. Work schedules include every other weekend and holiday. Education/Experience: High School Graduate Medical terminology preferred Maintains current knowledge related to the age and development of the patient population in areas in which they work Salary Range The expected base rate for this Glens Falls, New York, United States-based position is $17.25 to $24.00 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements. Benefits Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found here.

Unit Secretary - Float position. Hospital experience preferred. Must be organized and flexible. Position includes heavy telephone work, filing, faxing, making appointments, mail, chart audits and other clerical duties. 37.5 hrs./wk. M-F. Benefits. Starting salary scale at $18.00 per hour.

Job Description Unit Secretary - Float position. Hospital experience preferred. Must be organized and flexible. Position includes heavy telephone work, filing, faxing, making appointments, mail, chart audits and other clerical duties. 37.5 hrs./wk. M-F. Benefits. Starting salary scale at $18.00 per hour.

Distinguishing Features of the Class: Under supervision, an incumbent of this class performs routine clerical duties related to the day to day operation of a patient unit or medical service (inpatient or outpatient) or other support service of Westchester Medical Center. Work involves extensive contact with patients, their families, and hospital staff. Responsibilities include scheduling appointments, processing forms, providing information and maintaining detailed records and files. Good communication skills are an essential function of this position to ensure the smooth and effective operation of the unit. Supervision is not a responsibility of this class. Does related work as required. Examples of Work: (Illustrative Only) Provides assistance to hospital staff, patients and their families and visitors, providing information and directions; Answers telephones, takes messages and responds to inquiries for routine information, relays calls to patients, gives directions, and refers inquiries to nursing and physician staff; Distributes patient rights booklets and informs patients of same and ensures documentation; Establishes and maintains patient charts upon admission and discharge; Reviews charts to identify advanced directive completion and follows up to ensure timely submission of form as defined by regulation; Sets up, maintains, duplicates, tracks, matches, and purges records and files in accordance with established procedures; Completes and processes forms, form letters and other records and charts in accordance with established procedures; Checks records and forms for completeness and accuracy and makes necessary changes; Prepares flow sheets and problem lists as directed; Communicates with other hospital divisions; Maintains unit files and logs; Maintains appointment calendar for an assigned hospital service; Opens, sorts and distributes incoming mail; Makes appropriate requests for work orders and follows up to ensure completion; Maintains unit supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders and verifying receipt; Arranges for repair of equipment and follows up to ensure completion; Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, email, and database software in performing work assignments; Maintains orderly, safe and clean environment within assigned unit; May keep time and attendance records of staff, as requested; May collect payment for fees and issue receipts. Required Knowledge, Skills, Abilities and Attributes: Working knowledge of hospital organization and procedures; ability to prepare and maintain records; good organizational and time management skills; ability to deal courteously and effectively with the public and professional staff; ability to communicate effectively both orally and in writing; ability to speak and comprehend the spoken English language, both directly and over the phone; ability to maintain composure and work quickly and efficiently under stressful conditions; good judgment and decision making ability; good customer service skills as related to the position and the delivery of care; accuracy; thoroughness; tact; physical condition commensurate with the demands of the position. Minimum Acceptable Training and Experience: High school or equivalency diploma and one year of experience in a hospital or health care setting. Substitution: Satisfactory completion of 30 college credits* may be substituted for the one year of the above experience. *Special Note: Education beyond the secondary level must be from an institution recognized or accredited by the Board of Regents of the New York State Education Department as a post-secondary, degree-granting institution.

Episcopal SeniorLife Communities Mission: We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual's needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge… Life. Inspired Every Day. Unit Secretary - Full-Time Pay Rate $18.00/hourly What We Offer: Episcopal SeniorLife Communities is dedicated to its staff, and we show it by providing incredible benefits! Winner of the 2024 Best-in-Class Employer award, ESLC was recognized for its comprehensive approach to benefits, compensation, and employee experience. Your Health & Well-being: We take care of you. We offer 100% employer-paid medical insurance for High-Deductible Health Plan (HDHP) for single-subscribers. We also offer Health Saving Accounts (HSA) with Weekly Employer Contributions. Alternatively, we also offer Flexible Spending Accounts (FSA). Additionally, staff are eligible for dental insurance with orthodontist coverage. 401(K) with Company Match: 100% company match on the first 3% of your contributions. Competitive Pay Rates: We offer competitive rates that reflect your skills and experience. ESLC processes payroll on a weekly basis. Tuition Assistance: Our tuition assistance program provides financial support for courses and degrees that will help you grow professionally with us. ETO (Earned Time Off): Generous ETO plan that accrues on a weekly basis for use after 90 days of employment. Paid Holidays: ESLC has six designated holidays and one floating holiday. Additionally, ESLC offers voluntary benefits and insurances such as Short-Term Disability, Vision, Employee Assistance Program, and On-Site Workforce Success Coaches. The nursing department unit secretary is responsible for general clerical duties. Prepare, compile and maintain records, communicate messages. ESSENTIAL JOB FUNCTIONS Answer telephone within 3-4 rings. Receive and relay telephone calls and messages to appropriate person in professional, courteous manner. Be polite and helpful. Refer questions to nurse manager or clinical leaders on the unit. Provide for resident dignity in accordance with Church Home philosophy and maintain confidentiality of all records. Monitor call light panel. Notify nursing assistants or respond to call light if able when on for more than 2 minutes. Refer unanswered call light to available nursing staff member on the unit. Make and document arrangements in monthly planner for out of building appointments. Call transportation or family. Notify nursing staffing coordinator if certified nursing assistant is needed for transport. Complete consultant's sheets as appropriate. Compose letters and develop forms for nursing department as requested. Use correct format and good grammar. Print door tags and place at room entrance. Update as necessary. Maintain resident room identification and code status by use of I.D. bracelet. Initiate identification bracelet at time of admission and replace as needed. Review weekly. Assemble charts for admission per procedure when notified of admission. Audit charts per procedure at least monthly. Replenish forms as needed at least monthly. File medical records per procedure monthly. Assemble discharge charts per procedure within 7 days. Print care plans /care card weekly and as needed. File dictated notes as appropriate within 24 hours of receipt. Print assignment forms weekly and as needed. Maintain emergency card file on each resident (disaster tag). Notify lab of ordered tests. Complete lab request forms. Notify lab of new residents and need for more requisitions upon admission and weekly. Notify lab of any stat work as indicated. Order and maintain adequate amount of lab supplies as needed. Maintain log of all lab work ordered. Schedule and perform pacemaker checks. Distribute resident mail. Report unsafe conditions to security or maintenance as soon as possible. Complete maintenance work order as indicated. May be asked to perform Certified Nursing Assistant duties as needed if unit secretary has a valid NYS C.N.A certification. Requirements QUALIFICATIONS: One to three years of secretarial/clerical experience in an office environment. Experience preferred in a residential long term care facility preferred. A minimum of a High School Diploma or GED. Supplemental courses in English, typing, spelling and medical terminology preferred. Ability to maintain confidentiality. Professional demeanor. May be required to lift and move office equipment and supplies. Ability to interact courteously and tactfully with staff, residents, family members, visitors, vendors and the general public. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing duties of this job requires prolonged sitting, and occasional walking and standing. Must be able to occasionally lift loads of 30 pounds without assistance and the ability to sit, talk, and hear is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

The Unit Clerk is responsible for performing clerical duties, receptionist and communication functions necessary to support professional and auxiliary activities in the unit. He/she works under the direction and supervision of the professional nurse and manager.

Provide clerical and administrative support to the Maternal Child Health units, including answering phones, greeting families, and coordinating patient flow. Maintain organized medical records, charts, forms, and consents to support accurate documentation and regulatory compliance. Assist with processing provider orders, scheduling tests, and collaborating with nursing staff to support efficient care delivery. Enter and update information in the electronic medical record (EMR), ensuring accuracy, consistency, and confidentiality. Support patient admissions, discharges, and transfers, ensuring all documentation is complete and properly filed. Assist with newborn screening workflow, including ensuring timely completion of required forms, managing screening labels, documenting screenings, and coordinating courier pickup as appropriate. Maintain unit supplies and equipment; order materials and support inventory tracking. Communicate effectively with patients, families, nurses, providers, and interdisciplinary staff in a professional and compassionate manner. Support emergency response processes (e.g., Code calls, urgent admissions) by promptly relaying information and facilitating workflow. Other duties as assigned.

The Clerk will be responsible for performing clerical duties, receptionist and communication functions necessary to support professional and auxiliary activities in the unit.

The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do The Ambulatory Office Assistant II serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high quality patient experience takes place by providing administrative and/or clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information. May also have direct patient care responsibilities. * Reception/Call Handling * Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions. Will meet patient needs as observed by Supervisor and as reported on patient satisfaction surveys. * Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the age of 18 who do not have documentation of receiving Advanced Directives are provided this information as reviewed through random audits of system documentation. * Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance as observed by Supervisor and Supervising Nurse * Answers phones within 3 rings using a 3 part greeting (Name of Dept, your name, "How may I help you?") as observed by Supervisor and as noted in compliance reports * Ends calls by asking patient if there is anything else we can do for them today as observed by Supervisor and as noted in compliance reports * Takes clear, complete and accurate phone messages,(and follows up on these messages to make sure the patients needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses * Available for incoming calls, maintains operator statistics at or above institution standards. * Offers patients the opportunity to sign up for MyBassett on the phone. * Pro-actively keeps patients informed of any delays in their providers schedules that may impact their time to be seen. * Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions. * Takes a lead in service recovery, and acts as a service liaison in the moment. * Acts as a trainer for incoming new staff in all reception and call handling functions, and or provides orientation. * Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately as monitored by system audit * Accurate confirmation of attending PCP and Billing PCP, when appropriate. * Assures correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete as monitored by systems audits. * Maintains required level of knowledge and proficiency in all core functions (demographic and financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. * Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations. * Ensures all corrections (demographics, insurance eligibility etc. based on the missing items work queue) are made in the appropriate Bassett system within 24 hours of system notifications, in accordance with standard operating procedure. * Answers questions from patients regarding the organization and/or services, and provides directions to the appropriate clinical location as necessary. * Offers patients the opportunity to sign up for MyBassett in person. * Listens to patient's request for an appointment, then schedules an outpatient appointment to meet the patient's needs while following department scheduling guidelines as reported by providers and observed by supervisor. Offers alternate providers or locations when appropriate to meet the patient's needs. Raises up patient's needs that they cannot meet to the Supervisor or Supervising Nurse. * Accurately fills out the Interactive Face Sheet, and confirms the demographic and insurance information of the patient, and updates as necessary. * Reminds patients that the collection of their co-pay will be expected at the time of the visit. * When scheduling, utilizes all available functions such as Auto Search, Combine Departments, Schedule Scanner, etc. to ensure that the best possible appointment selection is made for business operations and patient satisfaction. * Performs edits of daily appointment schedules at the request of their Supervisor. Follows policy and procedure for rescheduling appointments and contacting patient directly to reschedule appointment, in accordance with BMG directive as observed by Supervisor. Directs any requests from providers or other staff to adjust appointment schedules to Supervisor for review and approval before acting, as noted by Supervisor. * Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment as noted by patients and observed by Supervisor * Reviews automated reminder list (Televox, Phytel, or similar lists) as necessary in a timely manner as observed by supervisor and compliance reports. * Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours. * In regards to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When Appropriate prior authorizations are obtained and documented appropriately within the referral. * Work the "Incoming" and "Outgoing" queues in your area according to departmental standards. * Follow up with "referred to" providers to ensure that patients kept their appointments and all results have been received in the "referred by" providers office. * Displays ownership of the entire patient experience, including but not limited to, scheduling, registration, being aware of the patients lobby experience, and completion of all referral duties. * Acts as a subject matter expert in scheduling functions and departmental protocols * Acts as a subject matter expert in registration functions. Attends Patient Access Review Sessions (PARS) and brings back learning to the team, and is a go to person for coworkers. * Obtains prior approval or prior authorization as needed. Communicates referral appointment and appointment instructions to patient * Performs referral coordination including completing Open Referrals and/or referral tracking queue. * Alerts Manager or Supervisor of referrals that are unable to be completed due to missing information that could lead to compliance or safety issues. * Acts as a subject matter expert in electronic referral queue processes. * Acts as a trainer for incoming new staff in all registration, scheduling and referral functions, and or provides orientation as requested by supervisors for new employees. * Patient Flow/Chart Review * Performs chart review in preparation for providers clinic. Makes best effort to ensure that all necessary reports, lab work or films related to appointment are available for the physician at the time of the appointment using available resources. Language barriers are assessed and authorizations & equipment obtained if necessary. * Call and tracks pertinent patient information not received in clinic to ensure arrival prior to patient appointment as measured by supervisory observation. * Based on chart review, ensures all necessary equipment and supplies are available for patients visit. * Prepares medication refill messages by obtaining all required information per provider and departmental guidelines. * Distributes patient literature as necessary * Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department * Runs controls on point of care testing equipment and ensures log books are updated appropriately. * Performs EKG's per departmental protocol. * Per protocol, staff member goes into waiting area to greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible. * Patient is identified using 2 identifiers, such as name and date of birth, in accordance with National Patient Safety Goals as observed by supervisor and/or peer review * Documents with accuracy patient work-up information, such as vital signs, intake questions etc, as measured by random audits or supervisory observation, in accordance with Bassett Policy. * Utilizes the EMR clinical documentation system in support of patient care duties, such as telephone calls, patient messages etc. as measured by supervisory observation * Supports clinical scribe(s) in accordance with regulatory agency requirements and organizational standards based on review of records. * Communicates patient issues/concerns to providers as measured by provider feedback and supervisory observation. * Cleans and stocks exam rooms on a daily basis or according to need as measured by supervisory observation. * Checks medications and supplies for out-dates according to standards set forth by clinical area. * Monitors supply levels to improve inventory control as measured by supervisory observation * Enters charges for supplies and clinical testing * Displays ownership of the entire patient experience, including but not limited to, rooming of patient, collection of vitals, and the abstracting of external records. * Meets yearly competency requirements as set forth by departmental leadership. * Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations. * Obtains prior approval or prior authorization as needed. Communicates referral appointment and appointment instructions to patient * Acts as a liaison with external providers offices when necessary. * Performs referral coordination including completing Open Referrals and/or referral tracking queue. * Ensures all orders have been pended in electronic medical record if necessary. * Acts as a Subject Matter Expert in all patient flow related duties. * Acts as a trainer for incoming new staff and or provides orientation as requested by supervisors for new employees * Collection of Payment/Cash Handling * Conveys to patient what payment is due based on Insurance Card or Insurance Verification system and request how patient will be paying today, via cash, check or credit card. * Receive and receipt all payments with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures. * Maintain and balance cash drawer daily with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures. * Accurately prepares daily cash up in cooperation with supervisor with no more than 2 minor errors per quarter as determined by daily cash up verification and in accordance with finance policy and procedures. * Performs Petty Cash record-keeping and management in an accurate and timely manner. * Office and Clinic Support/Cross Coverage/Confidentiality * Date stamps in all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis as observed by providers, coworkers and Supervisor * Completes all basic patient demographic information on forms, such as Disability and Workers Comp before delivering to nurse or provider to complete * Mails outgoing patient information such as lab letters and completed forms in accordance with Bassett policy. * Assists with routing forms to appropriate Bassett department ex. Disability or Workers Compensation offices. * Prepares correspondence to patients and/or other entities as directed by providers or supervisors as observed by providers and supervisors * Prepares outside patient health information for scanning per Document Imaging procedures as observed by certified document imaging staff or Supervisor * Completes indexing and scanning of hard-copy patient health information into electronic health record or packages and sent to HIM for scanning per Document Imaging procedures as measured by DI quality audits nd as reported by providers * Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM resources with any questions about how to process a release or what information to release * Maintain appropriate inventory of office supplies and required forms for daily operations following established procedures * Establishes and maintains departmental record keeping and filing systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents * Opens and/or closes clinic per divisional guidelines as observed by supervisor. For 24 hour departments, appropriate hand-offs are made. * Following proper procedures for accessing secure areas such as locked medicine cabinets or dirty/clean utility rooms. * Covers at other locations or departments, with orientation, as requested performing like office functions as noted by Supervisor * Ability to adapt to various work-flows, processes and policies to support the operations and patient care throughout the network. * Maintain sufficient clinic supplies and required forms for daily operations following established procedures * Per protocol, staff member goes into waiting area to greet patient, and to inform them of any delays or changes in their appointment as observed by supervisor and/or peer review * Patient is identified using 2 identifiers, such as name and date of birth in accordance with National Patient Safety Goals as observed by supervisor and/or peer review * Communicates patient issues/concerns to providers as measured by provider feedback and supervisory observation. * Ensures appropriate forms are given to all patients depending on appointment type and or specialty. * Assists the patient to navigate through all stages of their visit. * Performs monthly or quarterly environmental rounds by following standards set forth by clinical areas. * Patient Health Information is accessed to perform job responsibilities and for no other reason. Patient information is kept confidential and discussed on a need to know basis only. As observed by Supervisor and based on organizational audits * Performs monthly Performance Improvement tracers and audits. * Ensures that the daily maintenance on the BCA device is performed and reports to IT or Supervisor any issues. * Acts as a lead in ordering supplies through the on-line module. * Acts as a lead for checking inventory and ordering clinical supplies. * Ensures all downtime forms are accurate and up to date. Acts as a lead in the event of a planned or unexpected system downtime. * Acts as a lead for any policy, procedure or technology changes for the entire organization or specific clinical site such as new EPIC modules, or any policy/process changes. * Is an active participant in the event of a code. Ensures all staff are performing necessary actions during code (ie. Code Pink/Purple - checking bathrooms, stairways and elevators) and are kept up to date as the code progresses. Completes any necessary paperwork needed as part of the code (ie. Code Red) * May take minutes at all appropriate meetings and prepares them for distribution to the group. * May maintain electronic databases, documents, shares folders etc, as appropriate for department. * Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues. * Attends required in-services as requested by supervisor. * Identifies need for computer training or refresher courses and attends as necessary * Attends 85-90% of all staff meetings as appropriate, reviewing minutes of any meetings missed with no more than 1 unexcused absence per year as measured by supervisory audit. * Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record. * Maintains a thorough knowledge and understanding of insurance and local carrier's medical coverage policies as they relate to the appointment. * Maintains job specific knowledge and proficiency (point of care testing, phlebotomy, & departmental competencies or checklists) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record. * Maintains a thorough knowledge and understanding of Bassett policies and procedures as well as regulatory competencies. * Required to attend at least 6 educational opportunities per year such as, Continual Survey Readiness, Bassett Institute for Learning, or Patient Access Review Sessions. * Prepare a presentation for co-workers at least once annually regarding a training in-service session that you have attended or a relevant work topic that has been researched. * Is trained to be a SuperUser in at least one EPIC function (Cadence, Referrals etc) * Shows an interest in the organization by attending Town Hall or other similar meetings or by joining committees. * Performs similar or related duties as requested or directed. What we need from you Education: * High School Diploma or GED, preferred Experience: * Minimum 2 years relevant work experience, required * Associates degree or higher may be substituted for this requirement * Customer service experience, preferred License/ Certification: * Medical Office Assistant or Medical Assistant, preferred * BLS certification within 6 months of date of hire Skills: * Computer Skills * Customer Service * Time Management * Multi-Tasking * Communication * Recognize Problems Physical Requirements: * Medium Work - Exerting up to 50 lbs. for force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects * Occasional balancing, climbing, crouching, grasping, kneeling, lifting, pulling, pushing, reaching, repetitive motion, standing, stooping, visual acuity (color, depth, perception) * Constant typing/ clerical/ dexterity, hearing, seeing/ monitor/ computer use, talking, fit testing Hazards: * Occasional bodily fluids/ bloodborne exposure, burns, chemical, electrical, explosives, mechanical, radiation/ radiant energy Working Conditions: * Occasional extreme temperatures, noise, vibration, wet and/or humid. dust, fumes, gases, mists, odors Travel: * Occasional Travel - The job may require travel from time-to-time, but not on a regular basis Total Rewards Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: * Paid time off, including company holidays, vacation, and sick time * Medical, dental and vision insurance * Life insurance and disability protection * Retirement benefits including an employer match * And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $17.32/Hr. Pay Range Maximum: USD $25.98/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.