The NAV jobs

Nav is the leading credit and financial health platform used by more than 2.4 million small business owners in the United States. We're on a mission to give every small business owner the chance to succeed. The team views each day as an opportunity to challenge the norm, push boundaries, and create meaningful products, services, and experiences that make a positive difference for small business owners each and every day. At Nav, our team is just as diverse as the customer base we serve. And, that's something we're incredibly proud of. We value individualism just as much as we do hard work, talent and smarts. Working at Nav isn't just a job - it's an opportunity to gain invaluable experience, work with dedicated professionals, and make a real, lasting impact. If you're ready to be part of a team that's driven by heartfelt purpose and data, let's talk. We are looking for an experienced leader and contact center professional to join our management team. This individual will lead a team of dynamic customer service specialists, tasked with providing the world-class service that Nav is known for. The successful candidate will have solid experience building high-performing teams, and a passion for mentoring and coaching. Additionally, the ideal applicant will have a knack for finding creative solutions, "getting things done," and driving measurable impacts to the overall operation. YOU WILL: Provide daily direction, coaching, and communication to a team of customer care specialists, ensuring that customer interactions are handled in a manner that is consistent with Nav's high standards of service excellence. Track and monitor KPIs, providing regular statistical and performance feedback and coaching to each agent on your assigned team. Establish work procedures and processes that support the company and department standards, procedures, and strategic directives. Assist the senior leadership team with the daily operation of the contact center (including the development, analysis and implementation of staffing, training, scheduling, and reward/recognition programs). Write and administer regular performance reviews. Participate in quality calibration sessions. Ensure employees have appropriate training and other resources to perform their jobs. Coordinate with manager and/or HR to address disciplinary and/or performance issues. Effectively administer improvement/development plans. Conduct regular 1:1s, side-by-sides, and team meetings. Review and score customer interactions (against established quality standards), providing coaching and feedback. Participate in the selection process (interviewing, etc.) for potential employees. Handle escalated customer situations as needed. Create an inspiring team environment with an open communication culture.9 WHO YOU ARE: High School Diploma or equivalent required. Two years leadership experience in a customer service or contact center setting. Five years overall experience in a contact center or customer service environment. Experience with contact center tools and systems preferred (e.g., Five9, Salesforce, NICE in Contact, Zendesk, Medallia, etc.). Communication skills: Excellent interpersonal skills; ability to read, analyze and interpret documents; ability to respond effectively to all inquiries; ability to write using proper grammar, punctuation, and spelling; ability to effectively present information in meetings. Strong attention to detail with the ability to multi-task and work within a fast-paced environment. High computer literacy; Proficient in Word, Excel, Power Point and Google Docs. Ability to deal with confidential information appropriately. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to organize and effectively prioritize workload. Ability to lead, motivate, and gain "followership." More about Nav Inclusion at Nav: At Nav, we celebrate what makes our employees unique because the businesses we serve are progressively diverse and distinctly original. Navericks are diverse, side hustlers, immigrants, veterans, queer, and we push generational boundaries. We are college dropouts, PhDs, special needs parents, allies, pet owners and community leaders. Navericks are human. We are committed to upholding a safe, supportive environment where everyone matters. We are committed to making a better future for all of us. We have created a workplace where people of all backgrounds can express their identities authentically. To put it simply, we want you to be proud to be you. Our Compensation Philosophy is simple but powerful: At Nav, we are transparent about our total rewards, including pay, across all levels and roles. We believe great, enduring relationships are grounded in trust and transparency. Compensation shouldn't be a distraction, and employees should understand how pay and career advancement decisions are made. Providing equal pay for equal work is table stakes for being a great place to work. Gender and ethnic inequity should only be something that our children read about in history books. We believe providing Navricks with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they've got - not because they're simply making money, but because they've fallen in love with our vision, mission, values, and team. During the interview process, your recruiter will be explaining how our rubrics work across all of our total rewards (base, equity, bonus, perks, and benefit) offerings . The base salary for this role is targeted between $60K - $75K per year. The final offer amount is determined by your proficiencies within this level. Our impact on you: Competitive Pay. Company Ownership. Unlimited Vacation. Benefits Day One. 6 Weeks Paid Parental Leave. Work From Anywhere (yes we were distributed before it was cool). Flexible Work Arrangements. Free Telehealth and Telemental Health For All Employees. Employee Networking and Events. Community Network Groups (women's, PRIDE, culture). Meaningful Perks and Rewards. Learning and Development Opportunities. Pet Insurance. A Naverick's DNA: We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals. We practice straight talk and listen generously to each other with empathy. We value different opinions and point of views. We ensure that we connect outside as well as inside to learn from others and inspire each other. We hold ourselves accountable for delivering results. We choose to not to be a victim of circumstance. We make decisions & take responsibility so that we can act & support each other, rather than adopting defensive, and “finger pointing” behaviors. As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

Full-Time | Onsite (Pasadena, TX) Schedule: Monday-Friday | 8:00 AM - 5:00 PM Pay: $20-$25/hour (based on experience) We are partnering with a leading manufacturer in the precision measurement and industrial tooling space to hire a highly organized, customer-focused Customer Service Specialist. If you thrive in a fast-paced environment, love solving problems, and take pride in delivering white-glove service - this role is for you. Position Summary The Customer Service Specialist will serve as a primary point of contact for customer inquiries, concerns, and order requests. This role manages quotes, processes orders, monitors order status, and ensures a seamless customer experience from start to finish. You'll work cross-functionally with operations, shipping, production, and sales to keep customers informed and supported. Key Responsibilities Communicate with customers regarding expedited and standard orders via phone and email Respond promptly to inquiries, quotes, order statuses, and internal questions Enter quotes, process orders, and flag emails for sales coordination Maintain accurate records of customer interactions and required follow-up Collaborate with Production and Shipping to relay updates, changes, and delivery details Verify customer requirements to ensure order accuracy Support additional tasks and administrative duties as assigned Qualifications & Skills Highly organized with strong attention to detail Demonstrated ability to process customer requests accurately and efficiently Strong communication skills - verbal, written, and active listening Ability to multitask and prioritize in a high-volume environment Customer-first mindset with a professional, team-oriented approach Reliable, punctual, and committed to strong work ethic Eagerness to learn, take direction, and develop new skills Experience & Requirements High school diploma required; college degree preferred 1-2 years of customer service experience, ideally in manufacturing or a related environment Strong data entry and typing accuracy (up to 75% of role is documentation) Experience with CRM or MRP systems preferred Ability to communicate professionally with customers via phone, email, and in person Adaptable and able to thrive under pressure

Our client is a global building materials leader seeking a Director of Engineering Services to lead aggregate-focused capital projects from feasibility through commissioning, ensuring safety, quality, cost, and schedule excellence across greenfield and brownfield initiatives. Key Responsibilities Lead and deliver aggregate capital projects end-to-end Champion a safety-first culture across all project phases Align projects with company strategy and engineering standards Manage engineering resources, budgets, schedules, and quality Partner with operations and cross-functional stakeholders Lead feasibility studies, engineering design, and scopes of work Track capital expenditures and communicate project status Qualifications Bachelor's degree in Engineering 10+ years of engineering, design, construction, and project management experience Minimum 5+ years of aggregate industry experience Experience with AggFlow modeling preferred Proficient in Excel; familiarity with AutoCAD and Navisworks Additional Requirements Ability to work extended hours as needed Willingness to travel up to 50% Comfortable working in industrial environments Compensation & Benefits Base salary range: $153,000-$195,000 Annual variable compensation (23%) Equity participation / restricted stock (25%) Comprehensive benefits package

Journeyman Electrician - Houston Metro TVM Replacement Project We are seeking a licensed Journeyman Electrician for a specialized project involving the replacement of Ticket Vending Machines (TVMs) for Houston Metro's INIT system. This position will work directly with Houston Metro personnel to safely disconnect, replace, and reconnect power systems for TVM units throughout the Metro system. Project Details Client: Houston Metro (INIT Project) Start Date: November 2025 (anticipated) Schedule: Monday - Friday, 7:00 AM - 4:30 PM Pay Rate: $32-$35 per hour (based on experience) Note: Selected candidate will be required to complete Metro training through Jimmy prior to project start Essential Duties and Responsibilities Safety & Coordination Coordinate with Houston Metro employees to safely shut off power to TVM units Perform proper lockout/tagout (LOTO) procedures during all work activities Adhere to all Metro safety protocols and requirements Electrical Work Disconnect and reconnect TVM power systems Test and verify power connections after completing TVM changeouts Make power connections in confined spaces within TVM units Extend existing wiring at base of TVMs using bell boxes and blank covers Perform low voltage connections on payment validators (PV) as needed Conduit & Fitting Installation Work with ½" through 1" seal tight conduit and fittings Perform changeovers from rigid conduit to seal tight Downsize seal tight connections using reducing bushings as required Install ¾" through 1" rigid conduit as needed Drill through thick metal using ½" through 1" hole saws Equipment Operation & Documentation Operate pallet jack for material handling Use bandsaw and grinder with proper PPE Document daily material usage and submit reports to Project Manager Required Qualifications Active Texas Journeyman Electrician License (required) Demonstrated experience with conduit installation and electrical connections Ability to work in tight spaces and confined areas Physical ability to lift 50 lbs regularly Strong attention to detail and commitment to safety protocols Equipment & Materials All tools and materials will be provided on ESP box truck Proper PPE required for all tasks To Apply Please submit your resume and current license information. Qualified candidates will be contacted for interviews and Metro training coordination. This position requires successful completion of Houston Metro training prior to project commencement

We are searching for a Sr. Application Developer for our client based in South Houston. This role is contract to hire and is a hybrid work schedule (2-3 days in office). Job Summary: We are seeking a talented Senior Developer with expertise in ASP.NET, Visual Basic, and SQL Enterprise technologies to join our innovative team. As a Senior Developer, you will be responsible for designing, developing, and maintaining high-quality software solutions that meet business requirements and exceed user expectations. You will leverage your technical skills and experience to lead development efforts, mentor junior team members, and contribute to the continuous improvement of our development processes. Responsibilities: Design, develop, and maintain software applications using ASP.NET, Visual Basic, and SQL Enterprise technologies. Collaborate with cross-functional teams to gather and analyze requirements, propose technical solutions, and implement system enhancements. Lead development efforts and provide technical guidance to junior developers throughout the software development lifecycle. Participate in code reviews, ensuring adherence to coding standards, best practices, and architectural guidelines. Optimize application performance and scalability through efficient code design, database optimization, and system tuning. Troubleshoot and resolve technical issues, bugs, and performance bottlenecks in a timely manner. Stay abreast of emerging technologies and industry trends to recommend and implement innovative solutions. Contribute to the improvement of development processes and tools to enhance team productivity and software quality. Provide technical support and guidance to stakeholders, including end-users and business partners. Mentor junior developers, fostering a culture of learning, collaboration, and excellence within the team. Requirements: Bachelor's degree in Computer Science, Engineering, or related field. Proven experience as a software developer with expertise in ASP.NET, Visual Basic, and SQL Enterprise technologies. Strong proficiency in developing web-based applications using ASP.NET MVC or Web Forms. Extensive experience with Visual Basic (VB.NET) for desktop and web application development. Solid understanding of relational database concepts and experience with SQL Server or similar database systems. Proficiency in writing complex SQL queries, stored procedures, and database triggers. Experience with version control systems such as Git or SVN. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Ability to work independently and manage multiple priorities in a fast-paced environment. Demonstrated leadership abilities, including mentoring and coaching junior team members. Preferred Qualifications: Degree in Computer Science, Engineering, or related field. Experience with modern web development frameworks such as ASP.NET Core or Angular. Knowledge of cloud platforms such as Azure or AWS. Familiarity with Agile methodologies and development tools such as Jira. Certification in Microsoft technologies (e.g., MCSD) is a plus.

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Data Analyst to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do. Responsibilities Analyze caller behavior data from IVR applications using SQL and Microsoft Excel Design and develop custom Tableau reports to visualize caller behavior data, identify trends and areas for improvement Collaborate with internal and external stakeholders to identify opportunities for improving the IVR experience based on analysis findings Develop and maintain a deep understanding of IVR application functionality and user flows Provide data-driven insights and recommendations to inform design decisions and improve overall caller experience Requirements Bachelor's degree in Information Systems, Computer Science, Statistics, or related field 2+ years of experience in data analysis, preferably in an IVR or contact center environment Experience with Tableau or other business intelligence tools is highly desirable Proficiency in Microsoft Excel and SQL Strong analytical and problem-solving skills Excellent communication and collaboration skills Desired Experience Familiarity with IVR platforms and technologies (e.g., Genesys, Avaya, Nuance) Knowledge of user experience (UX) design principles and human-computer interaction

Job Title: IT Support Specialist - Connectivity Support Location: Primarily Remote - Some travel to sites as needed - Must be local to Los Angeles, CA or Phoenix, AZ Period: 09/09/2024 to 02/22/2025 - potential for extension Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) Rate: $35 - $40/hr Contract Type: W2 only Scope of Services: The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required. Role, Responsibilities, and Deliverables: Monitor e-mail, web and phone intake channels to respond to customer inquiries Answer product related questions including implementation and troubleshooting Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required Education & Experience: Associates degree in IT-related fields Minimum of 3 years of experience Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files Competent in cloud network and server utilization practices Proficient in cybersecurity practices Familiar with common firewall resolution practices Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical Ability to leverage and/or engage others to accomplish tasks and projects Multitasks, prioritizes and meets deadlines in a timely manner General understanding of sales, customer service and consulting functions Strong organizational and follow up skills Excellent verbal and written communication skills and attention to detail Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner Familiarity with Salesforce CRM Previous experience in medical facilities, with customer facing support

Ready to turn your skills into a career you love? At OTC, being a Service Technician means more than fixing equipment-it's about growing, earning, and building your future. You'll hit the road in a company vehicle, sharpen your expertise with our top-tier Air Academy training, and boost your paycheck with spiff programs for recommended repairs, CSA leads, and mentoring newer technicians. Plus, you'll have strong support from operations and real opportunities to advance-over 80% of our service managers started as techs, and many have moved into sales. Whether you're just starting out or bringing years of experience, if you're hardworking and eager to learn, we want you on our team. Competitive Pay: This position offers an hourly wage ranging from $23/hr. to $40/hr., depending on experience and qualifications. What You'll Do: * Service, troubleshoot, and repair air compressors, pumps, gearboxes, and other rotating equipment. * Diagnose issues and recommend solutions to improve reliability and efficiency. * Identify and sell repairs, upgrades, and preventive maintenance. * Complete accurate service reports and maintain compliance. * Keep your service vehicle stocked with tools and parts. * Respond to urgent calls and minimize downtime. * Represent OTC professionally and build strong customer relationships. * Follow safety protocols and stay current through ongoing training. * Handle emergency service calls with speed and precision to keep operations moving. * Be flexible and ready to take on additional responsibilities as needed. What You'll Need: * High school diploma or GED. * Mechanical aptitude; multi-craft experience a plus. * Strong communication skills. * Self-starter with a positive attitude and organized work habits. * Valid driver's license; able to pass drug test and background check. * Physical ability to sit, stand, and bend for extended periods. * Coachable and eager to learn. Why Join OTC Industrial Technologies? * Comprehensive Benefits: Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses. * Financial Security: We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance. * Work-Life Balance: Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life. * Career Growth Opportunities: At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential. Learn more about OTC here: About Us | OTC Industrial Technologies

At IMO Health, we combine strengths in software development, artificial intelligence, and clinical expertise to create AI-driven solutions that enhance access to reliable health information, support clinical decision-making, and improve patient outcomes. We are seeking a Staff AI Engineer to join our Software Engineering team, with strong background in designing, building, deploying, and maintaining AI solutions in production, with an emphasis on software engineering principles. This role is critical in bridging the gap between the theoretical capabilities of AI and its practical implementation by operationalizing AI models, building AI systems that are scalable, robust, and reliable in real-world environments. The ideal candidate is a hands-on engineer with strong software engineering, data engineering, MLOps, DevOps, and cloud engineering expertise, capable of owning the full development lifecycle - from designing, architecting, and developing AI solutions to deployment, monitoring, and optimization. You will work closely with cross-functional partners who research and prototype models and integrate AI features into IMO Health products. WHAT YOU'LL DO: Collaborate with cross-functional teams to transition AI/ML models from prototypes into scalable, production-ready systems. Lead system design and architecture discussions, bringing expertise in AI engineering, MLOps, and AI deployment best practices. Write high-quality source code, including detailed documentation and high-level technical designs in collaboration with other engineers. Develop and maintain AI-driven applications, ensuring high performance, scalability, reliability, and security, optimizing for latency, throughput, and cost. Integrate large language models (LLMs), generative AI, and NLP solutions into IMO Health's products, with a focus on unstructured clinical data. Apply containerization (Docker, Kubernetes) and Infrastructure-as-Code to manage production environments. Collaborate in an Agile environment with cross-functional teams, aligning technical solutions with product and business goals. Implement creative solutions to technical challenges, applying out-of-the-box thinking to improve existing products. Conduct and lead root cause analysis on defects, ensuring fixes are implemented correctly. Guide Agile teams on best practices across all SDLC activities. Mentor junior developers. Champion technical standards and architectural alignment. Advocate for defining and testing Non-Functional Requirements (Availability, Scalability, Reliability, and Maintainability). Collaborate with team members while fostering trust, commitment, and accountability. Drive discovery and minimization of technical debt, proactively addressing implications and consequences of technical decisions. WHAT YOU'LL NEED: 8+ years of professional experience in software engineering, AI/ML engineering, or related roles, building production-grade web applications. Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field (or equivalent experience). Strong foundation in computer science fundamentals, including data structures, algorithms, design patterns, operating systems, and networking. Strong coding skills in Python or Java, with experience in software engineering best practices. Experience in developing AI-powered applications, including LLM integration, prompt engineering, and agentic concepts. Experience fine-tuning and deploying large language models (LLMs) and generative AI solutions in production. Solid hands-on experience with cloud platforms (AWS or Azure), containerization, and Infrastructure-as-Code. Experience with MLOps tools and workflows (e.g., MLflow, SageMaker, Kubeflow). Experience with CI/CD pipelines, automation, and monitoring. Working knowledge of NLP concepts (tokenization, embeddings, classification, sequence modeling) - healthcare domain exposure is a plus. Experience working with Elasticsearch and vector databases for embedding-based search and retrieval. Ability to translate business needs into optimal technical implementations while balancing technical debt and delivery speed. Strong problem-solving mindset to handle complex technical challenges and make informed architectural decisions. Experience in high-performance, scalable system design. Excellent collaboration skills, working effectively with cross-functional teams including Product, Architecture, and Data Science. Passion for AI technologies and innovation, particularly in applications for healthcare. Excellent communication and collaboration skills in cross-functional, distributed teams. Self-starter with the ability to work independently and contribute from day one. NICE TO HAVE: Experience with clinical or healthcare AI applications. Familiarity with Hugging Face, PyTorch, TensorFlow, or other modern ML frameworks. AWS Associate-level certification (Machine Learning Engineer or Solutions Architect).

PTP is a fast growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for an Engagement Manager to help us sell and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do. Responsibilities Develop, maintain and grow client relationships Participate in and lead aspects of the sales process Facilitate buy-in of proposed solutions from top management levels at the client Lead delivery teams from project planning through execution Manage expectations and day-to day interactions with client executives and sponsors Optimize delivery processes and methodologies to enhance efficiency and results Provide leadership and support for delivery teams and staff Participate in staff recruitment and retention activities Provide CX thought leadership around improved business and technical solutions Requirements 10+ years of IT consulting experience, with 3+ years leading CX projects Experience with large contact center implementations Experience managing a consulting team on a day-to-day basis to create client deliverables Ability to articulate and compare alternative approaches, drawing from previous engagements Ability to independently develop CX strategies based on strong analytical skills and business knowledge Ability to generate CX solution architectures based on strong analytical skills and technical knowledge Ability to independently scope and size CX projects Experience conducting business requirements definition sessions with client staff Willing to travel through the US We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.

Job Title: Customer Care Center Trainer Duration: 1-Year Contract (Temp-to-Hire) Pay Rate: $29.00 - $40.00/hr (W2 only) Work Authorization: Must be authorized to work in the U.S. - No C2C or sponsorship Position Overview We are seeking an experienced Customer Care Center Trainer to deliver engaging in-person, virtual, and e-learning training to both new hires and existing staff within the Customer Care Center (CCC). This role supports the growth and development of Customer Care Center Management, Operations Support, and Customer Service Representatives by delivering training on call management skills, business processes, technology enhancements, customer information systems (CIS/DIS), and regulatory procedures. The Trainer will be responsible for evaluating trainee readiness, providing coaching, and ensuring a smooth transition from training to production. This is a dynamic role for someone passionate about instructional excellence, employee development, and fostering a culture of continuous learning. Key Responsibilities Deliver structured training programs for Customer Care Center staff across multiple formats (classroom, virtual, e-learning). Provide onboarding training for new hires and ongoing training for existing staff, ensuring alignment with business processes and standards. Monitor, track, and report trainee performance, including test scores, attendance, and behavioral observations. Conduct one-on-one coaching sessions, assessments, and on-the-job training activities. Collaborate with management, Quality Assurance, and Operations Support teams to identify training needs and implement solutions. Maintain accurate training records for all CCC employees. Continuously improve training programs using participant feedback and performance metrics. Support the development of job aids, call scripts, and process documentation. Manage classroom engagement, address distractions, and resolve technical issues during training sessions. Participate in training needs analysis to address performance gaps. Required Qualifications High School Diploma or equivalent. Minimum 3 years of training or facilitation experience. Strong verbal, written, and interpersonal communication skills. Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word) and Teams. Knowledge of adult learning and behavior change methods. Ability to prioritize, multitask, and meet deadlines in a fast-paced environment. Strong problem-solving skills with the ability to recommend and implement training solutions. Ability to travel as needed. Preferred Qualifications Bachelor's degree in Communications or related field. Course design and development experience. Familiarity with e-learning software such as Adobe Captivate. Professional training certification.

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Test Analyst to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. The successful candidate will demonstrate an ability to champion the customer experience, demonstrate skill in managing multiple functional area interests, and have a demonstrated skill set and passion for testing. The Senior Test Analyst will have the following accountabilities: Identify testing efforts required based on design and requirement documents Write test cases for functional and regression testing Create test data to support test cases Effectively execute web application test cases to meet project deadlines Anticipate tasks to meet schedule deadlines and resolve issues to avoid delays Monitor individual test progress by constantly assessing assigned work against deadlines Work with project tools for test case execution and defect reporting Present testing status to team leads and managers Collaborate with client and partner counterparts and resolve comments and issues Support client User Acceptance Test efforts Assist clients in understanding scope Assist in test automation efforts Required Skills: 4+ years of experience writing test cases for web applications 4+ years of experience executing web application test cases 4+ years of experience with best practices for web application testing 4+ years of experience writing SQL queries to create/identify test data and to validate results Strong interpersonal skills Excellent verbal and written communication skills Strong attention to detail Experience working in a large, complex client environment Proactive approach to drive deliverable completion Ability to interact with a diverse groups including managers and subject matter experts Experience with the Microsoft Office Suite Proficiency in tracking test efforts using an Application Development Lifecycle Management (ADLM) tool such as Jira, Azure DevOps, HP ALM, IBM Rational, SpiraTeam, etc. Desired Skills: Bachelor's degree in an IT-related field Experience effectively working in a remote environment Previous government testing experience Experience with Tricentis Tosca or other test automation tools

Job Description About Us PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Voice User Interface Designer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do. Responsibilities Gather requirements for and design speech and DTMF IVR applications Create call flow diagrams and voice user interface design specifications Work collaboratively with peers and customers to create user-centered IVR designs Conduct usability testing Tune applications for optimum performance Support speech scientist in grammar design and tuning Support sales and marketing in creation of materials which showcase the PTP user-centered design methodology Background and Skills 5+ years professional experience as a user interface designer Linguistics, cognitive psychology, or behavioral sciences Computer science experience a plus Excellent verbal and written communication skills Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.

Hurley Retail Sales Associate Working in Hurley Retail will be rewarding and challenging and is definitely not just another job. You will be an ambassador of the Hurley brand and everything we stand for: drive, determination and the unyielding commitment to excellence. We are committed to making every customers experience a rewarding one. As a member of our Retail team your contributions will be a big part of our success. Objective: To assist store management, as a member of the Hurley team, to achieve sales targets and ensure long-term business growth by providing premium customer service and maintaining store standards Embrace and utilize customer service training principles Build deep connections to the customer using training principles Understand expectations and achieve targeted sales goals. Ensure 100% zone coverage Drive toward a high level of product expertise Understand and demonstrate an understanding of Retail standards (store attendance, conduct standards, Matter of Respect, etc.) Ensure daily restock is completed Ensure all merchandising standards are maintained Support other facets of the retail location (front of house, back of house, shipping and receiving, store opening and closing, customization, etc.) as business requires it Other duties as assigned Qualifications: High School/Secondary School Diploma or equivalent 1+ year work experience Ability to understand direction and communicate in English Ability to establish and maintain effective working relationships with co-workers and management staff Demonstrate a courteous and helpful attitude Must be able to manage personal time to accomplish multiple tasks in a fast-paced environment Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time At least 18 years of age Our commitment doesn't stop with our customers. If you're up to the challenge of Hurley Retail, we'll make it worth your while. You'll be working in a great team environment, with access to the latest and greatest products and apparel. We pride ourselves in providing a competitive compensation and benefits package. Join us and see what it means to be a part of the Hurley Retail experience! We're interested in learning more about you and appreciate you taking the time to apply online.

Competitive Pay: This position offers an hourly wage ranging from $23.00/hr. to $33.00/hr., depending on experience and qualifications. What You'll Do: * Stick, MIG and TIG welding. Primarily TIG welding stainless and carbon steel pipe and structural materials. * Identify different filler materials and uses * Read basic shop sketches, drawings and blueprints * Read and interpret difficult isometric drawings and blueprints accurately * Layout and fit up components per drawings and specifications with minimal supervision * Strong fabrication skills with structural and pipe shapes * Pipe fit-up and fabrication of simple and complex systems * Weld with all sizes of wire and electrodes * Set up and operate electric and engine-driven welding equipment * Set up and operate oxygen acetylene cutting equipment * Set up and operate hand-held plasma-cutting equipment * Operate rigging equipment and perform simple to complex rigging operations small and large * Operate mobile equipment forklifts, scissor lifts, and boom lifts * Work safely and productively at all times while adhering to OTC Safety Policies * Maintain Minimum Tool List * Maintain personal welder PPE * Maintain clean and organized workspace Physical Requirements and Work Environment: * Work involves exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, and/or loud noise * Considerable physical activity. Requires heavy physical work; heavy lifting, pushing, or pulling required of objects up to 50 pounds. Physical work is a primary part (more than 60%) of job * Work environment can involve exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment What You'll Need: * 6G qualifications preferred and must be proficient in acquiring D1.1 certification upon hire * 3-5yrs experience required * Experience with overhead cranes operation a plus * Experience with the use of mobile cranes and crane signaling a plus * Be self-sufficient, have excellent problem-solving skills, and work efficiently with a high level accuracy of accuracy * Willingness to work long hours when required * MSHA, TWIC, Safety Essentials, certifications a plus * Have a professional demeanor and the ability to work with others Why Join OTC Industrial Technologies? * Comprehensive Benefits: Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses. * Financial Security: We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance. * Work-Life Balance: Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life. * Career Growth Opportunities: At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential. At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward. For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs. Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

Contract Type: Part-Time, Ad Hoc Contract Length: 80 hours total We are seeking 1-2 experienced consultants to provide part-time, ad hoc support for a client's internal team working on data integration between Informatica and Sage 500 ERP. This fully remote engagement is ideal for professionals with hands-on experience in both platforms who can provide targeted technical assistance as integration needs arise. The contract is approximately 80 total hours, with flexible scheduling. Responsibilities: Provide on-demand technical support and consultation to the client's internal team. Guide and assist in project-based integration work involving Informatica and Sage 500 ERP. Help troubleshoot and resolve issues related to data extraction, transformation, and loading between systems. Collaborate with internal team members to clarify integration requirements and validate functionality. Offer best practices for optimizing data flows and managing connectivity between Informatica and Sage 500. Qualifications: 5+ years of experience with Informatica PowerCenter or similar ETL tools. Hands-on experience with Sage 500 ERP integration or support. Strong problem-solving skills and comfort working independently on short-term projects. Ability to advise and guide internal teams without requiring full-time involvement. Excellent communication and collaboration skills in remote environments. U.S.-based candidates only. No visa sponsorships or C2C arrangements accepted. U.S.-based candidates only. No visa sponsorships or C2C arrangements accepted.

Are you ready to lead with purpose and drive meaningful business development results? ACG Texas, a proud IHOP franchisee, is searching for a full-time Area Director of Restaurant Operations to oversee multiple locations in the state of Texas. We offer this position a salary range of $65,000 - $85,000/year. This position also earns great perks like health insurance. This is a full-time, field-based business role reporting directly to the Regional Director of Operations. You'll maintain a flexible but hands-on schedule with regular weekday and weekend site visits. You may work holidays as needed. THE TYPE OF CANDIDATE WE'RE LOOKING FOR 7+ years of progressive multi-unit restaurant or retail leadership experience Experience building, coaching, and inspiring high-performing teams Strong interpersonal and communication skills, with the ability to present and negotiate effectively Proficiency in Excel, Word, PowerPoint, and other standard software Willingness to travel frequently and maintain a consistent field presence Dedication to operational excellence and team success A bachelor's degree in business administration, marketing, or a related field is preferred. YOUR DAY-TO-DAY AS AN AREA DIRECTOR OF RESTAURANT OPERATIONS As an Area Director of Restaurant Operations, you'll be on the move, coaching and guiding General Managers while ensuring standards are upheld across all locations. You'll be responsible for maintaining operational excellence, conducting visits at least twice per period, and supporting the development of your team through bi-monthly GM meetings. Onboarding new leaders will be part of your mission, including weekly check-ins and personal support during their first day. You'll lead with visibility, showing up on weekends, providing in-person guidance, and managing both employee and guest concerns with professionalism. You'll also play a central role in analyzing P&Ls, identifying performance gaps, and implementing action plans. ABOUT US We proudly own and operate a thriving network of restaurants, creating welcoming spaces where great food and exceptional service come together. We believe our people are the heart of our success, which is why we offer health insurance benefits to all employees-because taking care of our team is just as important as taking care of our guests. When you join us, you become part of a supportive, fast-paced environment with opportunities to grow and make a real impact every day! BE OUR NEW AREA DIRECTOR OF RESTAURANT OPERATIONS! Take your leadership to the next level. Start by completing our initial 3-minute, mobile-friendly application-and let's build something great together.

As a Sales Engineer you will be responsible for generating a forecasted sales/gross margin and managing all aspects of sales and customer service in specific assigned territory and accounts. The Sales Engineer also develops and nurtures relationships with account decision makers to influence purchasing decisions and to maximize TP Pumps competitive position. You will be seen as a "solutions provider" by our customers and is expected to professionally represent TP Pumps and our vendor partners. What You'll Do: * Work in collaboration with rotating equipment engineers and maintenance professionals to solve problems * Conducts product presentations and demonstrations to enhance the knowledge and product awareness of current and potential customers * Establishes rapport and engages in joint sales calls with manufacturers OTC represents in the marketplace * Attends and participates in sales and other company meetings as required * Maintains high knowledge level of products, processes, and the latest industry trends * Properly load and fasten equipment in the back of a pickup truck * Entertains customers and/or vendors including after hours to strengthen relationships. * Provides start-up service and support when required * Perform failure analysis of mechanical equipment and report findings * Manage equipment performance improvement programs, report actions and results in quarterly meetings * Other duties may be assigned. What You'll Need: * Engineering or technical degree and/or rotating equipment experience preferred * Proficient in using Word, Excel, Power Point and Outlook, and CRM software (Selltis a plus) * Valid drivers' license with clean driving record * Strong communication skills (verbal and written) * Influential customer service skills and accomplished at building relationships * Ability to multitask, prioritize, and manage time efficiently * Accomplished at working independently and as an active member of a team * Customer centric focus (internal and external customers) * Strong computer skills including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and CRM/Selltis experience preferred * Comfortable making cold calls and talking to people * Mechanical aptitude; An understanding of rotating equipment, fabrication/manufacturing of equipment and machine shop practices preferred * Ability to interpret industry standards * Bi-lingual: Spanish a Plus!

Job Description Job Posting: Project Manager I Pay Rate: $25-$27/hour Duration: 12 months with possible extension or conversion Type: W2 Contract (Must be authorized to work in the US; no sponsorships available) Overview: We are seeking a proactive Junior Project Manager to join our client's team in Austin, Texas. This hybrid role requires a local candidate who is ready to contribute to project management efforts within a dynamic environment. The ideal candidate will have 3-5 years of project management experience, with a focus on effectively managing resources and timelines to achieve project objectives. Responsibilities Project Scope and Objectives: Determine and define project scope and objectives, ensuring alignment with organizational goals. Resource Management: Predict resources needed to reach objectives and manage those resources effectively and efficiently. Progress Monitoring: Monitor project progress and make adjustments as needed to stay on track. Work Request Management: Capture and prioritize work requests between the creative team and brand & channel stakeholders. Schedule Development: Develop and manage a detailed project schedule and work plan using Monday.com. Deliverable Coordination: Upload marcom deliverables to the professional education platform, EP Institute, coordinating with GEO marketing managers for region-specific uploads and distribution. Project Intake Management: Own and manage the project intake and management system (Monday.com), ensuring projects meet timelines. Regulatory Compliance: Keep all materials current in the regulatory database (Veeva) and initiate Ad & Promo reviews through the intake system (Robohead). Database Management: Manage the physician database for the "Find a Doctor" tool and maintain its accuracy quarterly, as well as manage the product database (PIM) for accuracy. Qualifications Education: Bachelor's Degree in a related field is required. Experience: 3-5 years of project management and related experience, with proven ability to see projects through the full life cycle. Certification: Project Management Professional (PMP) certification is preferred. Skills: Strong problem-solving skills and a creative approach to challenges. Familiarity with project management software tools, methodologies, and best practices. Excellent analytical skills with a strong attention to detail. Strong interpersonal skills and resourcefulness, capable of working effectively with diverse teams. Proven ability to complete projects according to outlined scope, budget, and timeline.