The New York Public Library jobs in New York, NY

Job DescriptionDescriptionOverview NYPL Digital is the department responsible for the digital transformation of the Library in order to facilitate the successful transition to the delivery of core patron-facing services through digital platforms. This role will help pave the way for the ethical and sustainable use of digital technologies in society and provide a sustainable approach to technology. The successful candidate will lead and have a significant impact on a small but dedicated cross-functional QA team to iteratively test and sign off on innovative products for the library. You'll have the opportunity to setup QA process establish best practices across teams for different testing types (Functional Testing, Regression Testing, Integration Testing), automated testing frameworks. Our expectations for this person are that within… 1 month, this person will: Quickly acclimate to the Library's infrastructure, environments and deployment practices Delegate and execute QA tasks, as directed by the Director of Digital Technology or the Team Lead, in line with our engineering workflows Get to know and start to build cooperative relationships with their team; assess and communicate personal development plans and goals with team members 3 months, this person will: Gain an understanding of NYPL's QA processes, products and visions. Moderate design and architecture discussions within their team, and make decisions on issues that affect their entire team. Understand the dynamics and workflow of the different portfolio teams and work with the Director of Digital Technology to standardize the tools and process across teams. 6 months, this person will: Solicit, institute and maintain new best practices across their team Identify and remove duplicated or wasted effort across projects Consolidate QA stacks and research and propose new technologies when needed. 12 months and beyond, this person will: Guide their team members towards improvement and professional development Define & promote QA best practices & demonstrate awareness of systems challenges & ensure smooth running of services Recognize and reward team members for outstanding procedures, behaviors, and practices; identify poor team performance and coach & counsel as required Establish best practices and KPI around measuring success for product QA and releases. Key Responsibilities Reporting to the Director, Digital Technology, the Manager, QA will: Define test strategies, organize testing processes, improve test coverage through existing or new infrastructure, and perform exploratory testing Hire and mentor a team of QA engineers Give constructive feedback to help your direct reports grow in their professional careers Improve software quality and processes to measure quality Work with product owners, project managers and other partners to define test strategies, test development and test execution Lead a team who is ensuring delivery of quality systems or user-facing products that are core to the mission Drive QA projects and provide leadership in an innovative and fast-paced environment Take responsibility for the overall planning, execution and success of complex technical projects Ensuring that products adhere to quality standards Preparing reports by collecting, analyzing and summarizing data Working according to deadlines for the delivery of products Work closely with the development team to ensure we're building the best products Tackle the complex and interesting challenge of triaging bugs and ensuring software quality through QA Hold your own in technical discussion, be a subject matter expert, and have strategic influence Communicate cross-functionally and drive QA efforts Required Education, Experience & SkillsRequired Education & Experience Bachelor's Degree or certificate from specialized coding program 3 years of hands-on technical leadership and people management experience 5 or more years of hands-on QA/Automation experience on relevant tech stack Required Skills 5+ years of QA Management experience, prior test automation, test methodologies experience and 3+ years managing QA engineers. Development and/or test automation experience Strong understanding of Agile workflow and development methodologies Experience working with Selenium, Capybara, Appium, Browserstack, and Firebase. A proven track record of managing, developing, and mentoring QA teams and promoting an inclusive team culture where engineers of diverse backgrounds. Experience testing a variety of products or systems in a high-traffic production environment on mobile and web platforms Preferred QualificationsPreferred Qualifications 10 years of relevant industry experience, with 5 years of hands-on leadership and people management experience (managing teams of 2 or more QA Engineers) Experience with cloud platforms (e.g. AWS) Experience with search technologies (e.g. Solr, Elasticsearch) Experience with event-driven architectures Familiarity with CMS like Drupal is beneficial More...Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy should contact ************************ for instructions on how to submit the required information for the evaluation of their exemption request. Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Physical Duties Light lifting; travel throughout NYC may be required Physical Required? No Union/Non Union Non Union Schedule Monday - Friday; 9-5

Job DescriptionDescriptionOverview The New York Public Library is the nation's most extensive public library system. Within its landmark building on Fifth Avenue and 42nd Street, The Library shop serves hundreds of thousands of visitors a year with a collection of bookish items and books. Visit us at ********************* to see our operation's nature (but not the scope). We are seeking a Seasonal Temporary Part-Time Retail Associate who functions as a cashier and is both the face and personality of the shop. Enthusiasm, product knowledge, and customer engagement also play a part in the performance, and recognizing when getting through the line should be the focus. Above all, this person finds no job too big (“Help me select gifts for my 11 grandchildren”) or too small (wiping down computer screens or giving directions) not to attend to with good humor. This person should have a great visual memory and be curious to learn and share all the shop offers. Accuracy and speed on a POS system are critical. A flexible schedule is preferred, as is speaking more than one language, although neither is necessary. Saturdays, however, are a must. If you thrive in a fast-paced environment, send us a note with your resume. Let us know what you're reading now and why you're especially suited to this position. This position is seasonal. Responsibilities: The Seasonal Part-Time Retail Associate reports to the Manager, The Library Shop Engage customers with enthusiasm and product knowledge Communicates effectively to customers as well as management Utilizes a POS retail system with speed, efficiency and courtesy Maintains inventory and restocks displays Enjoys operating independently Performs other related duties as assigned Required Education, Experience & SkillsRequired Education and Certifications High School Diploma minimum Required Experience Two plus years of sales experience, preferably in a busy museum/book/lifestyle shop Operates the register and POS system as required One year minimum in retail environment handling cash Proven ability to work effectively and quickly in a hectic, fast-paced environment Experience working collaboratively within a team Excellent communication skills with a wide range of customers Required Skills Cash handling skills Excellent interpersonal, oral and written communication skills Demonstrated reliability and flexibility Quick Study; able to absorb quickly/clearly Able to scan a room for product placement and traffic patterns High energy Thrives in a hectic environment Managerial/Supervisory Responsibilities: N/A More...Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Be Welcoming and Inclusive Work Environment The Library Shop (public setting) Physical Duties Standing for most of your shift Bending and lifting for restocking May require travel within NYC Lifting up to 20lbs Pre-Placement Physical Required? No Union/Non Union Non-Union FLSA Status Non-Exempt Schedule Saturday availability (some Sundays in November and December) Flexible schedule (15-25 hours week)

Job DescriptionDescriptionOverview The Strategy & Public Impact team is The New York Public Library's central node of information and insights about its users, usage, and impact. We support decision makers and program staff across the institution through business intelligence, impact assessment, strategic conversations, user research, and data mentorship. The Patron Impact & Satisfaction Researcher will play an important role in helping the Library meet its full potential as a vital, relevant, and accessible public institution that is equitably used across our service area. Our patrons' satisfaction with the quality and outcomes of their library experience not only influences their future library use - it can also shape their views of, and support for, civic institutions and public life more broadly. The Patron Impact & Satisfaction Researcher's mandate is the development, analysis, and dissemination of survey-derived metrics tracking our patron (and broader community) experience, satisfaction, and impact, at the level of the Library overall, as well as its specific programs and services. This is a great opportunity for someone interested in applying their research and analytical skills to identifying the drivers underlying library “magic” and recommending ways to broaden and deepen it, thereby enhancing our benefit to the communities we serve. Key responsibilities Metric development: Translate outcome and impact goals from internal logic models into a core set of experience, satisfaction, and impact measures for specific offerings, and for the Library overall Survey development and testing: Operationalize these metrics into survey questions to be administered to patrons and community members Data infrastructure: Build the process by which these metrics are regularly gathered, at scale, in living data streams across the Library's physical and digital touchpoints Data monitoring: Develop approaches to continuously track patterns in metrics Data analysis: Determine the core drivers underlying experience, satisfaction, and impact across time, location, audience, and at key points in service life cycle Synthesis with other research: Build bridges between these metrics and the Strategy & Public Impact team's other data streams, marrying trends and insights from survey responses to patterns of usage (e.g. attendance, borrowing) Opportunity identification: Make programmatic and policy recommendations to better fulfill unmet patron and community needs Cross-team communication and partnership: Share trends, insights, and recommendations with program and operational partners across the Library, collaborating on actionable improvements to experience, satisfaction, and impact In 1 month, the Patron Impact & Satisfaction Researcher will: Get acquainted with Strategy and Public Impact patron research approaches and our qualitative and quantitative data streams Learn the organizational structure of the Library, meet our key internal stakeholders, and absorb what we have already learned about our patrons and the communities they come from Get acquainted with the Library's mission and current goals of the major divisions of the institution In 3 months, they will: Become proficient in our ongoing patron research, existing metrics and key reports, and identify areas of patron experience and library impact for core metric development Join the team in creating and fielding patron and staff surveys, and drafting reports based on our findings In 6 months, they will: Take primary responsibility for survey-based research: from understanding the research questions, through translating them into survey questions and methodologies, and fielding patron and staff surveys, to analyzing and synthesizing the results Suggest ways of enriching and deepening the findings from qualitative research and surveys with other data streams (e.g., circulation or visits) Independently prepare reports communicating our findings to various internal and external audiences Join the team in raising and articulating questions driving our future research agenda Required Education, Experience & SkillsRequired Education & Certifications Bachelor's degree required, a graduate degree in social science or other relevant discipline recommended 2 years of hands-on professional experience - or an equivalent combination of education and work experience - in an applied research role involving survey and metrics development and analysis Preferred experience with survey-based research in a non-profit, educational or cultural institution setting Required Skills Strong command of survey methods and evaluation methodologies, including potential research questions and techniques and research tools/software Familiarity with core statistical techniques such as significance testing, correlation, regression, distributions, factor and cluster analysis, and basic predictive modeling Basic proficiency in R (preferred), Python, or other statistical programming language Advanced proficiency in Microsoft Office and Google apps suites, especially Excel and Google sheets Ability to systematize output from, and detect patterns within, qualitative data sets Ability to independently produce high-standard, presentation-ready deliverables Ability to clearly and persuasively communicate analytical insights and methodologies verbally, visually, and in writing to employees at all levels of the organization Ability to to establish trusting relationships within a diverse organization, across multiple levels of management and staff Demonstrated learning mindset, with a continual appetite for developing skills, asking new questions, and absorbing information Preferred: ability to communicate effectively in Spanish or Chinese Managerial/Supervisory Responsibilities More...Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy will be provided with additional instructions at the time of the conditional offer. Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Be Welcoming and Inclusive Work Environment Office setting (with some flexibility to telecommute 2-3 days a week, work duties and general Library policy allowing) Managerial/Supervisory Responsibilities N/A Physical Duties May require travel within NYC (related to fielding surveys, visiting NYPL branches and the communities we serve) Pre-Placement Physical Required? No Union/Non Union Non-Union FLSA Status Exempt Schedule 35 hrs/week

Department Branch Services & Programs Employment Type Seasonal - Part Time Location Wakefield Library Workplace type Onsite Compensation $45.00 / hour Reporting To Steven Mahoney This role's hiring manager: Steven Mahoney View Steven's Profile Required Education, Experience & Skills More... About The New York Public Library The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations-including research and branch libraries-throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at *************

Job DescriptionDescriptionOverview The Strategy & Public Impact team is The New York Public Library's central node of information and insights about its users, usage, and impact. We support decision makers and program staff across the institution through business intelligence, impact assessment, strategic conversations, user research, and data mentorship. We are seeking a full academic year Intern to support our work articulating the Library's role in the intellectual, cultural, and educational lives of its local and global users; identifying opportunities for innovation and leadership in our research centers, neighborhood branches, and digital properties; and advocating for the needs of our communities. This is an opportunity for someone with a strong interest in public service and public libraries to learn from, and contribute to, the work of our team while exploring a career in strategy, qualitative and quantitative research, data analytics and/or impact evaluation. This position is temporary for 1 year, subject to school enrollment. Key Responsibilities The Intern will: Support the team's work to design and implement a wide range of qualitative research projects and programs, ranging from large-scale surveys to focus groups to one-on-one user testing and interviews Coordinate logistics of qualitative research, e.g. survey distribution, interview scheduling Work with team members on translating programmatic and operational questions into qualitative user research projects Help with analyzing primary research findings, as well as Library's usage and user data, to generate insights informing strategic decisions and evaluating the impact and success of strategic programmatic initiatives Help prepare research reports and presentations for a variety of internal and external audiences, offering actionable, evidence-based recommendations to optimize program design, user experience and outcomes and identify opportunities for strategic investment Conduct external industry and market research to contextualize institutional findings and point to new research directions Support the team's work as needed Required Education, Experience & Skills Current enrollment in a Bachelor's degree program in a relevant field (i.e., Data Analytics/Information Science, Public Policy, Psychology or other relevant social science) Experience with data analysis and qualitative research (surveys, interviews, focus groups) Proficiency in Microsoft Office and Google apps suites Some experience with experimental design, testing, and evaluation methodologies; exposure to research questions and techniques and research tools/software Good listening and observational skills Ability to clearly and persuasively communicate analytical insights and methodologies verbally, visually, and in writing Demonstrated successful experience working collaboratively and effectively and establishing trusting relationships within a diverse organization, across multiple levels of management and staff Learning mindset, with a continual appetite for developing skills and absorbing information Devoted to advancing The New York Public Library's mission and values, and a sincerely enthusiastic library promoter! Preferred Qualifications Graduate school enrollment in a relevant field (as above, plus Library Science) 1-2 years of relevant academic or professional, hands-on experience in research, user insights, or impact assessment roles More...Please Note: Absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy will be provided with additional instructions at the time of the conditional offer. Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Physical Duties Limited physical effort is required May require travel within NYC Hours 15-20 hrs/week

Job DescriptionDescriptionOverview Adult English Language and Literacy (AELL) is the direct service provider of ESOL and adult literacy instruction for the Library. They use professional teachers to offer free instruction to adult patrons in reading, writing, speaking and listening from a 0 to 8th grade level. Through formal classes in language and literacy, as well as elective offerings such as English conversation and citizenship preparation groups, AELL has taken on the charge to expand ESOL instruction in the Library. The Student Mentor works as part of the Intake team that welcomes, orients, assesses and formally registers new students into the program. They are responsible for accurate student information collection and data entry. The Student Mentor is also expected to provide administrative support and complete general office duties as assigned. Key Responsibilities Reporting to the St George Hub Manager and Intake Advisor, the Student Mentor will: Assists in entering statistical data for all ESOL/ABE classes Assists in tracking demographic information for information sessions Support a variety of behind-the-scenes tasks, from basic tasks like cutting paper to more involved tasks such as setting up calendars, and producing documents Provides overall support across all Libraries in the preparation of materials and event setup (computers, video equipment, room arrangement, etc.) for information sessions Assist in the student intake across the Library, greeting new students, and helping direct them through the registration process by signing them in, seating them for the program, acting as translators (if bi-lingual), and making them feel comfortable within a library setting. Orients students to using computers, the Internet, and educational software Enter data into student tracking database (ASISTS) Administer standardized assessments for language and literacy (after training) TABE and BestPlus Help students fill out forms and collect the data necessary to complete the Individual Student Record Form (ISRF) Monitor student attendance at sites by maintaining rosters Provide office assistance (photocopying, FAXing, organizing supplies, answering phones, scheduling appointments, checking in/out library materials, etc.) Required Education, Experience & SkillsRequired Education & Experience High School diploma or its equivalent Required Skills Good interpersonal skills including demonstrated ability to work with a culturally diverse adult population Successfully demonstrated ability to give clear and concise instructions to a diverse adult population Successfully demonstrated computer experience and keyboarding skills Successfully demonstrated ability to follow directions and work well independently and as a part of a group Successfully demonstrated reliability and flexibility Required to travel to other sites for student intake and assessment Preferred Qualifications Some college Bi-lingual (Spanish, French, Chinese, Urdu, Bengali,Arabic, Russian) Experience training adults in basic computer skills More...Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy will be provided with additional instructions at the time of the conditional offer. Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Be Welcoming and Inclusive Physical Duties Limited physical effort is required Light lifting required Lifting up to 40 lbs. Required May require travel within NYC Physical Required? No Union/Non Union Non-Union FLSA Status Non-Exempt Schedule Tuesday, Thursday 9:00-5:00, Saturday 10:00-3:00, evenings as required

Department Facilities Employment Type Full Time Location Stephen A. Schwarzman Building Workplace type Onsite Compensation $70,000 / year Reporting To Zoe Beinhorn Required Education, Experience & Skills More... About The New York Public Library The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations-including research and branch libraries-throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at *************

DescriptionOverview The BookOps Logistics Distribution Department is primarily responsible for picking up and delivering patron requested materials to 150 branches across 4 boroughs. This volume is in the range of 8 million circulating items per year, each of which are moved efficiently, supporting a 48 - hour turnaround time for patrons. This service level is a foundation of NYPL's strategic goal of “More People Reading More”. It is made possible through the full staffing and leveraging of this unit. The unit also supports the physical logistics of countless projects aligned with Learning, Creating, and Reading such as Summer Reading, Library Card Campaign, and MyLibraryNYC. Responsibilities Reporting to the Manager of Sorting and Distribution, the Motor Vehicle Operator is responsible for: Picking up and delivering all library materials including print and non-print materials, mail, films, office equipment and other library supplies Loading and unloading materials, including heavy objects, at all sites Delivering parcels on foot when motor vehicles are not available or inoperative Perform pre-trip and post-trip vehicle inspection daily Maintaining the interior and exterior of the vehicle, keeping it clean and in safe operating condition Performing minor and basic maintenance, including checking all fluid levels, tires, lights, and adding fluids as needed Performing related duties as required Required Education, Experience & SkillsRequired Education & Certifications High school diploma or high school equivalency Valid Class “B” Commercial Drivers License preferred Driver's License and good driving record. Required Experience Medical certificate allowing for interstate deliveries preferred Geographic knowledge of New York City Experience working with electronic/manual pallet and floor jacks, hand trucks, and other materials moving devices and carts Experience operating medium duty trucks in a city environment Required Skills Demonstrates the ability to operate library trucks and other fleet vehicles Demonstrates the ability to perform basic maintenance and repairs of motor vehicles Ability to follow and understand oral and written instructions Good interpersonal, oral, and written communication skills are required Experience with lifting and properly handling heavy materials Demonstrated flexibility, reliability, punctuality and attention to detail Decision-Making Responsibilities: Ability to adjust route depending on traffic or roadwork Contact Supervisor when there is no access to a branch Notifying Supervisor when vehicles need repair More...Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Be Welcoming and Inclusive Work Environment Driving Library vehicles Warehouse setting Physical Duties Lifting up to 50 lbs. Required Requires travel within NYC Operates heavy machinery Pre-Placement Physical Required? Yes Union/Non Union Local 374 FLSA Status Non-Exempt Schedule 40 hours per week Overtime as required Schedule subject to change This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed. The New York Public Library Salary Statement At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies. Union Salaries are determined by collective bargaining agreement(s).

OverviewThe IT Infrastructure & Operations Network Engineering department is responsible for the architecture, planning, implementation, installation and operations of NYPL's network infrastructure. NYPL covers three boroughs with 90+ branch locations, 12K+ endpoints, public/private cloud, and public/staff WiFi serving millions of New Yorkers every year. The Library's network is highly redundant to ensure essential services are available with maximum uptime. We are looking for someone we can count on to:Own:Engineering level administration of NYPL' network including routing, firewalls, ACLs, VLAN designs, VPN and of NYPL's Public and Staff WiFi networks Reviewing initial business requirements and work alongside colleagues to provide initial technical designs Providing installation and engineering level support of NYPL network equipment and services Liaising with business partners on projects as necessary Teach:And support Network Engineers on the team Other IT departments to ensure understanding of network considerations Colleagues across the business to ensure clear expectations are set Learn:The Library's unique place in providing network access as a means to accomplish its mission and bridge the digital divide Advanced networking administration and implementation methodologies And explore Zero-Trust network security models and help NYPL prepare for the futureE-rate funding guidelines Improve:Monitoring and operation efficiency of the networking stack Network security tools and practices Some expectations for this role are that within:1 month, this person will:Be familiar with IT practices and teams, roles & responsibilities Build initial relationships with key vendors and services providers Build initial relationships with internal stakeholders Understand NYPL's network topology (WAN, LAN, WiFi) Be familiar with current project backlog Coordinate with team leadership to prioritize work Have clear expectations and goals moving forward3 months, this person will:Plan for future bandwidth upgrades Branch locations Able to field change and support requests for most of the network Support key projects with minimal supervision6 months and beyond, this person will:Own WAN, VPN, and core routing administration, day-to-day management and operations Begin preparing for network equipment upgrades Participate in roadmap development ResponsibilitiesArchitect, deploy, monitor and maintain the NYPL data network environment which consists largely of Cisco routers, switches and firewalls, as well as Extreme, & Cisco wireless network equipment Install, configure and maintain network firewalls (Cisco. Fortinet) Design and implement appropriate network level security controls at the Internet, datacenter, WiFi, and departmental LAN layers of the network (VLANS design, ACLs) Install and maintain data circuits between core locations, including dark and lit fiber at multigigabit speeds Prepare bid specifications for network routers, switches and security appliances, network monitoring systems, and core circuit connections, and participate in the evaluation of bids Plan future growth and integrate new technologies into the NYPL network Perform other assigned duties as necessary Overview The IT Infrastructure & Operations Network Engineering department is responsible for the architecture, planning, implementation, installation and operations of NYPL's network infrastructure. NYPL covers three boroughs with 90+ branch locations, 12K+ endpoints, public/private cloud, and public/staff WiFi serving millions of New Yorkers every year. The Library's network is highly redundant to ensure essential services are available with maximum uptime. We are looking for someone we can count on to: Own: * Engineering level administration of NYPL' network including routing, firewalls, ACLs, VLAN designs, VPN and of NYPL's Public and Staff WiFi networks * Reviewing initial business requirements and work alongside colleagues to provide initial technical designs * Providing installation and engineering level support of NYPL network equipment and services * Liaising with business partners on projects as necessary Teach: * And support Network Engineers on the team * Other IT departments to ensure understanding of network considerations * Colleagues across the business to ensure clear expectations are set Learn: * The Library's unique place in providing network access as a means to accomplish its mission and bridge the digital divide Advanced networking administration and implementation methodologies * And explore Zero-Trust network security models and help NYPL prepare for the future * E-rate funding guidelines Improve: * Monitoring and operation efficiency of the networking stack * Network security tools and practices Some expectations for this role are that within: 1 month, this person will: * Be familiar with IT practices and teams, roles & responsibilities * Build initial relationships with key vendors and services providers * Build initial relationships with internal stakeholders * Understand NYPL's network topology (WAN, LAN, WiFi) * Be familiar with current project backlog * Coordinate with team leadership to prioritize work * Have clear expectations and goals moving forward 3 months, this person will: * Plan for future bandwidth upgrades Branch locations * Able to field change and support requests for most of the network * Support key projects with minimal supervision 6 months and beyond, this person will: * Own WAN, VPN, and core routing administration, day-to-day management and operations * Begin preparing for network equipment upgrades * Participate in roadmap development Responsibilities * Architect, deploy, monitor and maintain the NYPL data network environment which consists largely of Cisco routers, switches and firewalls, as well as Extreme, & Cisco wireless network equipment * Install, configure and maintain network firewalls (Cisco. Fortinet) * Design and implement appropriate network level security controls at the Internet, datacenter, WiFi, and departmental LAN layers of the network (VLANS design, ACLs) * Install and maintain data circuits between core locations, including dark and lit fiber at multigigabit speeds * Prepare bid specifications for network routers, switches and security appliances, network monitoring systems, and core circuit connections, and participate in the evaluation of bids * Plan future growth and integrate new technologies into the NYPL network * Perform other assigned duties as necessary Required Education, Experience & Skills Required Education & Certifications Bachelor's degree Required Experience * 5+ years administering networks for a widely distributed organization * Experience designing and implementing networks * Experience collaborating across IT support groups and business units Required Skills * Deep hands-on experience with Cisco IOS features and LAN/WAN switching & routing technologies, including BGP, OSPF, EIGRP & Spanning Tree protocols, VPN, port/etherchannel, VLAN design, and ACLs * Excellent knowledge of Cisco network security practices and competent in configuring and supporting network firewalls (Cisco, Palo Alto) * Familiarity with WAN circuits (Dark fiber. Megaport, MPLS, Point to Point Ethernet, virtual), including hardware provisioning and troubleshooting * Ability to provision and support a cloud managed WiFi system, Cisco Meraki, ExtremeCloud, etc. * Strong knowledge of networking in cloud environments (AWS, Azure, GCP, VMWare) * Current CCNP certification in routing and switching preferred Managerial/Supervisory Responsibilities Mentor junior engineers as necessary More... Core Values All team members are expected and encouraged to embody the NYPL Core Values: * Be Helpful to patrons and colleagues * Be Resourceful in solving problems * Be Curious in all aspects of your work * Be Welcoming and Inclusive Work Environment * Office setting * Travel to NYPL sites as needed Physical Duties * Lifting/moving up to 49 lbs required Pre-Placement Physical Required? No Union/Non Union Non-Union FLSA Status Exempt Schedule * 9:00 AM - 5:00 PM, Monday - Friday * Available on-call after hours and weekends * Hybrid 3 days in office / 2 days remote as workload permits This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed. The New York Public Library Salary Statement At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies. Union Salaries are determined by collective bargaining agreement(s).

Job DescriptionDescriptionOverview The Technology Infrastructure department is responsible for planning, engineering, installing and operating the technology infrastructure throughout NYPL. These PCs, phones, network equipment and communications circuits provide patrons and staff access to the Internet, public and enterprise applications and other information resources, thereby supporting the entire mission of the Library. We also work with Capital Planning to ensure that all new or renovated buildings include the latest in technology infrastructure. The Manager, Telecommunications will lead the Telecommunications team. The position is also responsible for interfacing with key business leaders to review needs, define requirements, and execute technical implementation. They will review upcoming technical needs (upgrades, road map) and determine optimal balance between functionality and security for such deployments. The manager will also have primary responsibility for reliable operation of in-house and contracted voice services. Key Responsibilities Provide leadership in planning, deploying and operating the NYPL telephony environment, consisting of Nortel/Avaya CS1000 and Lucent G3 PBXes, Avaya VoIP handsets, Avaya Call Manager and ACD systems, branch Nortel BCM and Partner key systems, and the IP, SIP and POTs circuits that connect them. Deliver reliable voice calling, voicemail, ACD and audio conferencing services. Lead efforts to install and upgrade the voice systems to a common VoIP platform. Manage two staff Telecommunications Technicians, organizing their daily activities and ensuring their timely response to repairs and request tickets. Supervise other IT staff and outside vendors as needed to complete telephony projects and repairs. Prepare RFPs and bid specifications for voice equipment replacement, upgrade, and expansion, as well as small data/phone cabling installations. Manage telecom vendors that provide hardware support and provision/maintain the circuits, and provide outsourced services such as voice conferencing. Maintain an accurate inventory of the voice system equipment and circuits. Periodically reconcile telecom bills against active services to ensure proper billing. Work with other IT groups and Capital Planning staff to implement the voice portion of new and renovated building projects. Required Education, Experience & SkillsRequired Education & Experience Bachelor's degree with a major in telecommunications, computer systems, or engineering, or strong combination of education and work experience 10 years of experience planning, installing and maintaining a large (1,000+ handsets, 500+ POTS lines, PRI and copper trunks) distributed (25+ locations) voice system Required Skills Familiarity with Nortel and Avaya hardware, including VoIP handsets, digital handsets, CS1000 PBXes. Experience with Avaya Aura (including Session Manager, System Manager Call Manager) and ACD systems. Strong knowledge of vectoring. Familiarity with IX messaging or comparable messaging system. Understanding of structured cable systems. Available on-call after hours and weekends. Able to supervise equipment replacement and circuit upgrades during evening and weekends (outside of public service hours) Preferred QualificationsPreferred Qualifications Relevant Avaya certifications preferred. Cisco or Mitel certification acceptable More...Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Physical Duties Limited physical effort is required Light lifting required Lifting up to 40 lbs. required Requires travel within NYC Physical Required? No Schedule M-F 9-5, some flexibility Weekends and nights as required.

Job DescriptionDescriptionOverview The Schomburg Center for Research in Black Culture located in Harlem, New York, is a research unit of The New York Public Library system. It is recognized as one of the leading institutions focusing exclusively on African-American, African Diaspora, and African experiences. Begun with the collections of Arturo Alfonso Schomburg more than 85 years ago, the Schomburg has collected, preserved, and provided access to materials documenting black life in America and worldwide. Today, the Schomburg continues to serve the community not just as a center and a library, but also as a space that encourages lifelong education and exploration. The Jean Blackwell Hutson Research and Reference Division seeks a collaborative and enthusiastic Reference and African Studies Librarian ( Librarian II) to provide excellent public service in the form of reference work, collection development, library instruction, and works with colleagues across the Schomburg Center to assure an optimal experience for all visitors to the Library. Librarians start at $55,027 per year and are eligible in 12 months for an increased salary of $60,574 based on successful job performance. Key Responsibilities Under the direction of the Associate Chief Librarian, specific responsibilities include: Provide onsite and remote reference services, using print and electronic resources Participate in outreach activities such as class instructions, group presentations and tours Teach and develop public classes, in-person and through remote platforms such as GoogleMeet and Zoom Update and create content for web pages, research guides and training materials using software such as Drupal, LibGuides and Google Suite Promote the collections through blogs, social media and small exhibitions Participate in collection development in the area of African Studies by helping to select new materials, and working with vendors providing African materials Perform original and copy cataloging for the library's collections from across the African diaspora in multiple formats and multiple languages Maintain a personal program of continuous education and professional development. Perform other duties as assigned. Required Education, Experience & SkillsRequired Education & Experience ALA accredited Master's degree in Library and Information Studies Public Librarian's Professional Certificate issued by the State of New York Subject area expertise or educational background in any of the following: Africana Studies or African American Studies. Required Skills ALA-accredited Master's degree in Library and Information Studies Knowledge of the history, politics, economics, literatures and cultures of Sub-Saharan Africa Strong public service ethic Experience providing reference and research services including use of online catalogs, databases and internet information sources Demonstrated ability in standard cataloging practices Must be collaborative, service-oriented, and interested in the application of new technologies to library services Excellent interpersonal, oral and written communication skills, including demonstrated ability to communicate with a diverse community Demonstrated ability to work in a team environment Strong organizational skills and attention to detail Highly flexible with ability to thrive in a fast-paced and continually changing environment. Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, and PCs More...Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy should contact ************************ for instructions on how to submit the required information for the evaluation of their exemption request. Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Physical Duties Limited physical effort is required Light lifting up to 15lbs required May require travel within NYC Sitting and standing for periods of time Daily use of a computer Physical Required? No Union/Non Union Union 1930 Schedule 35 hours per week to be scheduled during regular building hours Evenings and alternating Saturdays are required Schedule subject to change

Department Branch Libraries Employment Type Part Time Location Aguilar Library Workplace type Onsite Compensation $16.50 / hour Reporting To Cylik Smith Key Responsibilities Skills Knowledge & Expertise More About The New York Public Library The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations-including research and branch libraries-throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at *************

Department Branch Libraries Employment Type Part Time Location Westchester Square Library Workplace type Onsite Compensation $16.50 / hour Reporting To Fatuma Hydara Key Responsibilities Required Education, Experience & Skills More About The New York Public Library The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations-including research and branch libraries-throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at *************

Job DescriptionDescriptionOverview The Development Department at The New York Public Library raises funds from private sources to support the mission and vision of The New York Public Library. The team is made up of a dynamic group of development and events professionals who together represent expertise in all areas of fundraising, including individual, corporate, foundation and government grants, special events, membership, planned giving, and systems management. The Development Department raises over $20 million in Annual Fund and more than $90 million overall each year. The Associate of Development Events will play an integral role in the planning, preparation, and execution of high profile fundraising events including the Library Lions Gala and the Spring Lunch as well as other special donor and membership events as needed. " Please note this is a temporary role - Aug, 2022 - Dec, 2022" Responsibilities Reporting to the Associate Director of Development Events, the Associate of Development Events will: Manage operational tasks related to benefit and stewardship events including preparing mailing lists and invitations, updating fundraising data in database, scheduling meetings and events, conducting donor and prospect research, drafting agendas and correspondence, taking RSVPs and making follow-up calls, and updating event web pages Research and propose ideas for relevant and engaging event speakers Assist with the processing and preparation of acknowledgement letters for event contributions in a timely manner Manage event calendars, oversee staffing needs and responsibilities for events, create memoranda for Senior leadership in advance of events Assist with the management of event revenue tracking and expense budgets in conjunction with the Special Events team Provide support at other Development events Perform related duties as required Required Education, Experience & SkillsRequired Education & Certifications Education requirements: BA/BS, preferably in the humanities Required Experience 1-3 years of fundraising and/or event experience Required Skills Strong project management skills and able to manage multiple projects, deadlines, and stakeholders High degree of initiative, organization, and follow-through Responsible self-starter; able to work independently Excellent written communication and interpersonal skills Demonstrated ability to interact effectively with all levels of staff, donors, and the public, and the ability to exercise good judgment Excellent computer skills including MS Word and Excel Managerial/Supervisory Responsibilities N/A Preferred Qualifications Proficient in using Raiser's Edge or similar fundraising database software More...Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy will be provided with additional instructions at the time of the conditional offer. Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Be Welcoming and Inclusive Work Environment Office Physical Duties Limited physical effort is required Lifting up to 40 lbs. required May require travel within NYC Pre-Placement Physical Required? No Union/Non Union Non-Union FLSA Status Exempt Schedule Hybrid, 35 hours per week, Monday - Friday 9-5, with evenings for Development event support, temporary basis (August-December 2022)

Department Branch Services & Programs Employment Type Full Time Location Bronx Library Center Workplace type Onsite Compensation $50,000 - $53,000 / year Reporting To Louisa Tatum Required Education, Experience & Skills More... About The New York Public Library The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations-including research and branch libraries-throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at *************

Job DescriptionDescriptionOverview Drawing from a highly diverse pool of high school and college students often from under-resourced communities, the New York Public Library's Page Program has offered young New Yorkers a unique professional work experience that focuses on the joy of reading, community engagement, and public service. Today, the Library employs nearly 300 Library Pages. The Library now seeks to reinvest and refocus the Page Program to become an even greater engine of advancement for young, diverse New Yorkers, ultimately establishing a more robust pipeline into the various library professions as well as in departments that historically have difficulty recruiting and retaining diverse candidates. By increasing coaching, mentorship, and leadership development of our Pages and expanding the number of Page positions in non-public service roles, we can also provide New York City college-bound and existing college students with professional experience, exposure, and support that will further their careers beyond the Library and motivate academic success. This role will be responsible for launching and leading a program that serves to help prepare the next generations of library workers and civic-minded leaders that reflect the City's demographics and further improve future economic opportunities within the communities we serve. Key Responsibilities Reporting to the Vice President, Human Resources, the Program Manager will: Lead the design and implementation of the Page Fellowship program, including the development of expected outcomes and work processes for interactions and budgetary oversight Partner with managers across the organization to understand future talent needs, ensure the appropriate experiential learning opportunities are available to Page Fellows and ensure a robust and engaging experience for program participants Partner with the Employee Experience team to support the recruitment of Page Fellows and identify and create employee development programs Provide support to Page Fellows in identifying opportunities suited for their career goals Develop processes, policies, and procedures to increase the efficiency of program administration Partner with other stakeholders (Marketing, Development, and Education) to facilitate the implementation and growth of this program Plan and facilitate convenings appropriate to the Page Fellowship program Maintain and analyze relevant data, tracking trends, and providing insights to drive continuous improvements to program offerings, and recommend changes to address current and emerging issues Other related duties as required Required Education, Experience & SkillsRequired Education & Experience Bachelor's Degree 2 to 4 years of relevant work experiencing involving the creation and management of experiential education programs such as rotation programs and/or internship programs Required Skills A programmatic manager, skilled in defining program requirements and using data and metrics to measure results and identify improvements Strong leadership and project management skills Proven experience successfully operating with a blank piece of paper and a level of ambiguity Adept at managing multiple concurrent projects including setting goals, developing timelines, and managing task completion Self-starting, creative professional with the ability to create and maintain collaborative relationships with stakeholders from diverse backgrounds Must have a natural curiosity, be a continuous learner and problem-solver Excellent written & verbal communication, comfortable presenting to all levels of management Preferred Qualifications More...Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy should contact ************************ for instructions on how to submit the required information for the evaluation of their exemption request. Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Physical Duties Fill these in here: a b c Physical Required? Yes/No Union/Non Union Non Union / Local 1930 / Local 374 Schedule Fill these in here: a b c

Job DescriptionDescriptionOverview The Administrative Assistant will provide administrative support to the Vice President of Branch Programs and Services. The incumbent will be responsible for calendar management, including scheduling meetings in collaboration with other Administrative Assistants and Coordinators across the library. Also, the incumbent will work very closely with the Vice President as well as the Directors and Associate Directors on special projects and other ad hoc projects. Some expectations for this role are that within 1 month, this person will: Meet and greet to build relationships with members of the Branch Programs and Services Department as well as other Administrative Assistants and Coordinators across the Library Begin training to use G-suite office: Gmail, Google Docs, Calendar, Spreadsheet, Forms, Presentation, and Workday. Attend monthly meetings to get acclimated with the directors and staff members of the department. 3 months, this person will: Built and worked in partnership with other administrative assistants and coordinators across the library Trained in and familiar with using database or project management software used at the library Meet with the staff members at the President's Office and other departments across the library. 6 months and beyond, this person will: Have completed training in the following areas: utilizing the calendar management in the office suites as well as composing documents Trained in managing purchasing and reimbursement transactions, generating expense reports, and other financial transactions Acclimated and familiar with the Lair and understand the nature of the department including the mission and purpose. Understanding the Administrative Assistant role, including the duties and responsibilities. Responsibilities Reporting to the Vice President of Branch Programs and Services, the Administrative Assistant will serve as the first point of contact for the VP's office and the entire office suite. Also, the Administrative Assistant will perform a wide range of administrative duties, including maintaining busy calendars, scheduling meetings, financial transactions, phone coverage, ensuring VP arrive to meetings on time, anticipating necessary background material, directions, and other items required for each activity on the schedule, make travel arrangements, and other perform related tasks: Here are the duties and responsibilities, not limited to Produce letters, memoranda, presentations, reports, etc. as necessary; proofread documents for appropriate grammar, punctuation, and spelling Draft and distribute general e-mails to mass groups regarding departmental updates, guidelines and other pertinent information Coordinate the collection, compilation and distribution of various reports, forms and other documents Develop and maintain a robust user-friendly paperless filing system Serve as the recording secretary at various meetings Execute special ad hoc projects as needed Communicate and correspond clearly and efficiently with internal and external colleagues Assist in monitoring department budgets and expenses Manage purchasing, reimbursement, expense reports and other financial transactions for the VP's office Provide logistical and other support for department events Required Education, Experience & SkillsRequired Education & Certifications Bachelors degree and successfully demonstrated administrative experience; or an equivalent combination of education and experience Required Experience Minimum of 2 years experience working as an administrative assistant or related position (preferably in a public library, cultural organization, or non profit organization) Minimum of 2 years of experience of supporting an Vice President or Executive Director of an organization Required Skills Impeccable written and oral communication skills Excellent research writing, editing and proofreading skills Strong time management skills with the ability to handle multiple concurrent projects and assignments with a high degree of accuracy and attention to detail to meet deadlines in a high pressure environment with minimal supervision Must be flexible, proactive, resourceful and efficient with a high degree of professionalism and discretion Handle sensitive information with care and judgment Knowledge of educational programs, community relations and youth development Managerial/Supervisory Responsibilities N/A More...Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Be Welcoming and Inclusive Work Environment Office setting Public library setting Outdoors Physical Duties Limited physical effort is required Office setting Pre-Placement Physical Required? No Union/Non Union Non-Union FLSA Status Non-Exempt Schedule Schedule 9 am to 5 pm, Monday through Friday, some evenings and weekends as required

DescriptionOverview The Associate Director, Service Management, provides strategic leadership and vision for NYPL's end-user experience, supporting over 13K+ endpoints across 92 locations in the Bronx, Staten Island, and Manhattan for both patrons and staff. This role defines and executes service management strategies that align with organizational priorities and advance NYPL's mission. The Associate Director leads and develops a team of ITSM Managers and, through them, has enterprise-wide oversight of the Service Management function and its team of technicians. This role ensures consistent, high-quality technology support, fosters a culture of excellence and accountability, and champions innovation to meet the evolving needs of NYPL staff and patrons. We are looking for someone we can count on to: Own: The strategic vision and roadmap for IT Service Management, ensuring alignment with NYPL's mission and technology strategy. Oversight of ITSM Managers, including coaching and supporting them to lead high-performing teams. Enterprise-wide asset management strategy and approval of IT-related procurement to ensure operational efficiency. Talent development plans for ITSM Managers to strengthen leadership capacity within the Service Management function. IT Service Management Service Models Requisition approvals of IT-related equipment through Workday portal Teach: Visionary leadership practices to equip ITSM Managers with the skills to inspire and empower their technician teams. Coaching techniques to help ITSM Managers develop high-performing teams and future leaders. Strategies for fostering cross-functional collaboration and driving organizational change. Learn: Emerging trends and external best practices in IT Service Management to benchmark and enhance NYPL's approach. NYPL's strategic priorities and identify how Service Management can proactively support them. ServiceNow workflows that guide and impact the team's work. The landscape of Capital Planning Projects and their intersection with the ITSM team. The Certificate to Proceed (CP) process. Improve: Service delivery outcomes and user satisfaction through innovation, analytics, and a culture of continuous improvement. Organizational agility by embedding scalable and sustainable IT service practices that position NYPL for the future. Some expectations for this role are that within: 1 month, this person will: Develop a clear understanding of NYPL's IT Service Management strategy, organizational culture, and key partnerships across IT and other business units. Assess the current state of Service Management operations, team structure, and workflows, identifying strengths and immediate areas for attention. Build relationships with ITSM Managers, IT Leadership, and cross-functional stakeholders to align priorities. Review active initiatives and develop an initial perspective on how Service Management can better support organizational goals. 3 months, this person will: Establish a meeting cadence with ITSM Managers to promote alignment, accountability, and effective communication. Provide coaching and strategic guidance to ensure ITSM Managers are empowered to lead their teams successfully. Refine and begin executing a roadmap for enhancing service delivery and user satisfaction. Conduct performance reviews via Workday. Demonstrate an understanding of IT systems, platforms and tools leveraged. Approve staff requisitions to procure IT-related tech equipment. 6 months and beyond, this person will: Fully own the Service Management function, ensuring consistent execution and innovation across all locations. Identify and address skill gaps, process inefficiencies, and opportunities for optimization. Cultivate a culture of collaboration, empowerment, and continuous improvement. Responsibilities Provide strategic leadership to ITSM Managers and, through them, enterprise-wide oversight of all Service Management staff and operations. Develop ITSM Managers into highly effective leaders who can coach and support their teams to deliver seamless technology support. Partner with IT Teams, Finance, Branch Leadership and other stakeholders to understand, anticipate, and respond to NYPL's technology needs. Responsible for inventory, installation, and maintenance of all staff and public technology devices purchased by NYPL. Responsible for overseeing the technology component of small to large-scale projects, including computer labs, facility upgrades, staff relocations, and system updates, while also contributing to the planning and execution of major capital construction, branch renovations, and telecommunications/networking initiatives. Maintain, update, and enforce compliance of the technical policies and procedures for the support teams. Maintain and improve asset management and processes for all end-user technology devices (PCs, printers, phones, iPhones, etc). Guide the development of service delivery models, policies, and performance metrics to ensure consistent, high-quality support across the organization. Drive innovation in Service Management through the adoption of new technologies and practices that improve user experience. Performs related duties as required. Required Education, Experience & SkillsRequired Education & Certifications Bachelor's degree required Required Experience 7-10 years of progressively responsible IT leadership experience, including managing technical managers and overseeing large-scale service delivery operations. Proven ability to define and execute strategy in a large, multi-site organization. Strong track record of building collaborative relationships across diverse teams and stakeholders. Excellent oral, written, and interpersonal communication skills with the ability to influence at all levels. Required Skills Strategic Thinking and Vision Setting Executive Presence and Influence Organizational and Fiscal Stewardship Change Management and Cultural Transformation Leadership Development and Coaching Data-Driven Decision Making Customer-Centric Service Delivery Managerial/Supervisory Responsibilities Manage ITSM Managers, providing strategic guidance, coaching, and support to ensure they are equipped to lead their teams effectively and deliver on organizational goals. Oversee staffing decisions, talent development, and succession planning. Deliver performance coaching and complete Touchpoints and FY Wrap Ups in Workday for ITSM Managers to drive accountability and high performance. More...Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Be Welcoming and Inclusive Work Environment Daily use of a computer. Working in multiple branches and research centers across the organization. Travel between various NYPL sites. Hybrid schedule - 3 days onsite Physical Duties None Pre-Placement Physical Required? No Union/Non Union Non-Union FLSA Status Exempt Schedule Monday through Friday, available during open branch and research center hours. Hybrid schedule - 3 days onsite Evenings and weekends as required. This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed. The New York Public Library Salary Statement At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies. Union Salaries are determined by collective bargaining agreement(s).

OverviewThe BookOps Logistics Distribution Department is primarily responsible for picking up and delivering patron requested materials to 150 branches across 4 boroughs. This volume is in the range of 8 million circulating items per year, each of which are moved efficiently, supporting a 48 - hour turnaround time for patrons. This service level is a foundation of NYPL's strategic goal of "More People Reading More". It is made possible through the full staffing and leveraging of this unit. The unit also supports the physical logistics of countless projects aligned with Learning, Creating, and Reading such as Summer Reading, Library Card Campaign, and MyLibraryNYC.ResponsibilitiesReporting to the Manager of Sorting and Distribution, the Motor Vehicle Operator is responsible for:Picking up and delivering all library materials including print and non-print materials, mail, films, office equipment and other library supplies Loading and unloading materials, including heavy objects, at all sites Delivering parcels on foot when motor vehicles are not available or inoperative Perform pre-trip and post-trip vehicle inspection daily Maintaining the interior and exterior of the vehicle, keeping it clean and in safe operating condition Performing minor and basic maintenance, including checking all fluid levels, tires, lights, and adding fluids as needed Performing related duties as required Overview The BookOps Logistics Distribution Department is primarily responsible for picking up and delivering patron requested materials to 150 branches across 4 boroughs. This volume is in the range of 8 million circulating items per year, each of which are moved efficiently, supporting a 48 - hour turnaround time for patrons. This service level is a foundation of NYPL's strategic goal of "More People Reading More". It is made possible through the full staffing and leveraging of this unit. The unit also supports the physical logistics of countless projects aligned with Learning, Creating, and Reading such as Summer Reading, Library Card Campaign, and MyLibraryNYC. Responsibilities Reporting to the Manager of Sorting and Distribution, the Motor Vehicle Operator is responsible for: * Picking up and delivering all library materials including print and non-print materials, mail, films, office equipment and other library supplies * Loading and unloading materials, including heavy objects, at all sites * Delivering parcels on foot when motor vehicles are not available or inoperative * Perform pre-trip and post-trip vehicle inspection daily * Maintaining the interior and exterior of the vehicle, keeping it clean and in safe operating condition * Performing minor and basic maintenance, including checking all fluid levels, tires, lights, and adding fluids as needed * Performing related duties as required Required Education, Experience & Skills Required Education & Certifications * High school diploma or high school equivalency * Valid Class "B" Commercial Drivers License preferred * Driver's License and good driving record. Required Experience * Medical certificate allowing for interstate deliveries preferred * Geographic knowledge of New York City * Experience working with electronic/manual pallet and floor jacks, hand trucks, and other materials moving devices and carts * Experience operating medium duty trucks in a city environment Required Skills * Demonstrates the ability to operate library trucks and other fleet vehicles * Demonstrates the ability to perform basic maintenance and repairs of motor vehicles * Ability to follow and understand oral and written instructions * Good interpersonal, oral, and written communication skills are required * Experience with lifting and properly handling heavy materials * Demonstrated flexibility, reliability, punctuality and attention to detail Decision-Making Responsibilities: * Ability to adjust route depending on traffic or roadwork * Contact Supervisor when there is no access to a branch * Notifying Supervisor when vehicles need repair More... Core Values All team members are expected and encouraged to embody the NYPL Core Values: * Be Helpful to patrons and colleagues * Be Resourceful in solving problems * Be Curious in all aspects of your work * Be Welcoming and Inclusive Work Environment * Driving Library vehicles * Warehouse setting Physical Duties * Lifting up to 50 lbs. Required * Requires travel within NYC * Operates heavy machinery Pre-Placement Physical Required? Yes Union/Non Union Local 374 FLSA Status Non-Exempt Schedule * 40 hours per week * Overtime as required * Schedule subject to change This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed. The New York Public Library Salary Statement At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies. Union Salaries are determined by collective bargaining agreement(s).