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The ONE Group jobs in Denver, CO - 33 jobs

  • Call Center Agent

    The One Group 4.0company rating

    The One Group job in Denver, CO

    Apply now to join the world of VIBE DINING as a key part of the guest experience! Looking for a fast-paced, high-energy opportunity that keeps you connected to the hospitality industry? Our call center offers an excellent chance to transition from the restaurant while staying engaged in the dynamic world of hospitality. We're rolling out a new pay incentive to reward our hardworking team members! Monday through Friday: Employees working 7 PM or later will earn an extra $1 per hour. Saturdays & Sundays: Employees working any hours on these days will earn an extra $2 per hour. Supervisors are eligible for the weekend incentive only. Take advantage of this opportunity to boost your earnings! Call Center Perks: Full time employees receive $250 monthly commuter bonus Part time employees receive $150 monthly commuter bonus Two meals provided to Call Center Team Daily Flexible scheduling options to accommodate work-life balance Shifts available: Thursday through Monday 5:00pm to 1:00am 3:00pm to 11:00pm 2:00pm to 10:00pm Other shifts available JOB DESCRIPTION The Guest Service Agent is a critical part of our team, handling high-volume guest inquiries across multiple platforms (phone, chat, email, and social media). You'll coordinate reservations, private dining, catering, and take-out orders while ensuring each guest experience is seamless and stress-free. If you thrive in fast-paced, high-pressure environments and enjoy providing top-tier hospitality, this role is for you! WHO YOU ARE A driven individual who cares passionately about providing a high-level of customer service Excited to grow your career with the leaders of Vibe Dining Proficiency in programs like Contact Center communication software, OpenTable, and Microsoft 365 Has the ability to set priorities and meet deadlines Ability to acknowledge, solve problems and coordinate decision in an expedited and efficient manner Has excellent phone etiquette with a personality that shines through to our guests Good writing, time management, interpersonal, organizational, and communication skills The ability to work in a high volume and ever-changing environment Must have availability to work nights, weekends and holidays Always maintains a professional demeanor and is punctual and reliable for your team members. Why Join Our Team? Comprehensive Benefits Package Medical, Dental, and Vision Insurance Group Life and Disability Insurance Group Accident, Hospital Indemnity, and Critical Illness Insurance Traditional and Roth 401(k) Plan Exclusive Perks & Growth Opportunities Employee Dining Discounts and/or Complimentary Onsite Meals Career Development & Limitless Growth Opportunities If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations. Paid Time Off Employee Assistance Program (EAP) Commuter and Dependent Care Benefits We use eVerify to confirm U.S. Employment eligibility.
    $31k-37k yearly est. 28d ago
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  • Senior Analyst, Franchise & Licensing Management

    The One Group 4.0company rating

    The One Group job in Denver, CO

    Job Description *****This position is based in Denver and is not remote. It is an in-office role, Monday through Friday, during standard business hours. The successful candidate will be expected to be onsite five days per week. Relocation is not being offered for this position.******** Overview The Franchise, Licensing & Management Sr. Financial Analyst provides financial and strategic support across the franchise, licensing and management (FLM) businesses. This role analyzes unit performance, evaluates new opportunities, builds financial models, manages reporting, and ensures the financial health of franchisees, licensing, and management partners. The analyst partners closely with finance, accounting, FLM development, operations, and legal teams. Key Responsibilities Franchising, Licensing & Management Responsibilities - Analyze franchisee, management & licensee financial statements (P&Ls, balance sheets, cash flows, general ledger detail). - Support monthly P&L variance reporting across franchise & licensing units. - Track unit economics: AUV, EBITDA margins, labor/COGS ratios, ROI, breakeven. - Monitor and analyze performance and identify underperforming locations and growth opportunities and partner with operations to support profitability improvement initiatives. - Build pro forma financial models for new business opportunities and new markets. - Review and track accounts receivable (AR) from FLM partners; support collection efforts to ensure timely payments. - Evaluate franchisee capitalization and financial readiness and provide financial guidance for negotiations (pricing, minimum guarantees, margins). - Conduct market, territory and white-space analysis and research to support FLM expansion. Financial Planning, Reporting & Controls - Convert monthly P&L reports to consistent P&L format, dashboards, and KPI summaries for FLM business lines. - Conduct variance analysis and provide insights to leadership. - Forecast revenue, royalties, and profitability for budgeting and strategic planning and monitor compliance with reporting requirements. - Maintain accurate financial records for royalties, fees, AR aging, and collections. - Conduct scenario modeling, sensitivity analysis, and risk assessments. Business Strategy & Cross-Functional Support - Support marketing with promotional ROI analysis and brand fund reporting. - Assist in due diligence for new FLM partners, and markets. - Provide tools, templates, and training to FLM on the best financial practices. - Partner with legal contract reviews related to financial terms and obligations. Qualifications Education - Bachelor's degree in finance, Accounting, Economics, Business, or related field. - MBA, CPA, or CFA a plus. Experience - 5+ years in financial analysis, FP&A, franchising, licensing or consumer goods. - Experience with franchise systems or IP licensing strongly preferred. - Prior involvement in P&L analysis reporting or AR collections is a plus. Skills - Advanced financial modeling and analysis. - Strong understanding of unit economics, royalties, MGs, and AR management. - Ability to interpret financial statements from diverse business operators. - Excellent communication and presentation skills. - High attention to detail and strong problem-solving ability. We use eVerify to confirm U.S. Employment eligibility.
    $65k-86k yearly est. 21d ago
  • General Manager

    Ruth's Chris Steak House, Inc. 4.5company rating

    Denver, CO job

    $85000 per year - $95000 per year Are you ready for the best job ever? Ruth's Chris defined The American Steak House in 1965 and continues to set the standard for premier dining and empowering workplace culture. Take this opportunity to join the best of the best and advance your hospitality career by joining a company committed to helping you grow along with us, and great benefits like: * Health, Dental and vision insurance * Management Incentive Performance Plan * 401 (k) retirement plan with company match * Generous paid time off * Training and leadership development program * Dining discounts ESSENTIAL JOB FUNCTIONS: * Conduct facility walk through (interior and exterior) to ensure a clean, safe and guest-friendly atmosphere and ambiance. Ensure that required housekeeping tasks and maintenance programs are completed as required. Identify and address any problems and/or needed repairs. * Complete administrative office work to include answering emails and voicemails, entering sales reports, paying invoices, checking deliveries, etc. * Review previous day's sales reports to ensure accuracy; investigate and resolve any discrepancies. Ensure that all financial information, daily sales/deposits, budgets, invoices, receiving sheets, payroll and all other administrative requirements are completed and submitted according to the procedures and due dates set by the Regional Vice President and/or Corporate Staff. * Proactively and effectively communicate (to his/her management team, team members, Regional Vice President, and members of the corporate staff) any discrepancies, unusual information/occurrences or other necessary information regarding the effective operation of the business. Assures there are no surprises. * Review reservations and events scheduled for each day to ensure proper staffing based on projected volume. * Perform kitchen and bar line check to ensure proper quality and quantity of food products; review inventory needs with Chef. * Set, submit and achieve budgeted sales and profit levels for the restaurant. Review financial results against monthly and quarterly budget goals to ensure efficient operations and that all expenditures and costs remain within budgeted and cost guidelines. Create plans to achieve goals and review plans with team. Take immediate action to correct any deviation from financial budgets and performance. * Conduct pre-shift meeting to review menu changes, specials, promotions, contests and/or problems with staff. * Provide motivational leadership, communication and follow up to staff to ensure proper execution and commitment to company standards in all aspects of the operation. * Rotate through the stations of the restaurant (host, bar, dining, kitchen) throughout service to monitor activities and provide communication and feedback to team. * Interact regularly with the guests to inquire about meal and make acquaintances. Respond promptly to guest needs or complaints, and resolve matters expeditiously to ensure a "Raving Fan" experience. * Complete closing duties to include entering tips, credit cards, and payroll; submit sales reports to Corporate; walk through restaurant to ensure proper closing procedures are followed, including cleaning all areas of the restaurant, performing money counts, and leaving detailed communication for the next shift regarding any open or important issues. * Facilitate weekly manager's meeting to review staffing, development, and training needs and discuss the restaurant's operating plan, objectives and results. * Regularly monitor all systems in place which set and provide the required par and inventory levels of all raw products, food ingredients, and beverage, bar supply items, equipment, smallwares, plate, glass, silverware, linen and cleaning supplies to ensure effective operations. Ensure that all restaurant items are ordered from approved vendors and meet corporate specifications. * Optimize sales potential by proactively and aggressively planning, conducting and following-up local store marketing and public relations activities focused toward building awareness of the local restaurant and creating new guests. * Proactively recruit, hire and provide initial orientation and training, as well as on-going training, for all restaurant personnel, in accordance with RCSH training systems, programs and materials. * Write and conduct timely performance reviews, at least annually, according to RCSH systems for each member of his/her management team. Create individual development plans, and provide regular follow up to ensure completion of goals. Mutually establish developmental goals, objectives and action plans focused toward continually performance improvements of Provide ongoing follow-up, training and coaching to assist team members in achieving developmental objectives. * Review confirmed and pending banquets/special events with Sales Manager to ensure proper planning. * Attend training courses and seminars throughout the year to build business and professional knowledge/skill levels and gain greater experience. * Build relationships within the community and community organizations to promote brand awareness and partnerships and bring in new guests. * Develop business through catering and private dining sales. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES * Demonstrate exceptional guest service mentality * Place high priority on the guest * Promotes a superior individualized dining experience for each guest * Interact regularly and demonstrate a genuine interest to guests * Provide "pressure point relief" to team as needed to assure a superior dining experience for all guests * Proactively build and nurture relationships in the community * Demonstrate a passion for food * Actively support the brand concept * Model and promote adherence to brand standards * Seek opportunities to promote the brand within the community at large * Create and maintain optimum levels of morale, pride and team spirit * Develop an environment based upon the values and operating principles of RCSH * Work well with others * Demonstrate an open, respectful communication style * Effectively select, train, and develop talented team members * Build mutual respect, confidence, and trust in relationships * Demonstrate confidence * Lead by example * Set and uphold uncompromising high standards and expectations * Enforce accountability for performance and results * Direct and coordinate all activities throughout the restaurant * Foster open communication * Handle performance issues in a tough but fair manner * Demonstrate a strong interest in developing others * Serve as a mentor and coach to others * Provide continual feedback * Celebrate success and reward achievements * Create a succession plan * Demonstrate patience and understanding * Listen effectively * Demonstrate basic computer skills including a familiarity with Microsoft Word, Excel and Outlook * Able to read, interpret, and effectively act upon profit & loss and other financial data * Ability to think big picture when setting goals * Identify and monitor business trends * Strong attention to detail * Evaluate options and impact in order to make the best decisions * Think creatively to find solutions to problems * Anticipate and catch issues before they become problems * Demonstrate effective organization and time management skills * Take ownership of all front of house operations * Respond with a sense of urgency * Ability to handle pressure effectively * Flexibility by responding to changing demands * Stay focused and productive * Maintain a professional business demeanor and appearance at all times * Take proactive steps and self-responsibility for on-going individual training and development PREFERRED EDUCATION AND WORK EXPERIENCE: * Extensive experience leading a high-volume, upscale concept restaurant * Wine knowledge required, experience as a sommelier preferred * Servsafe Food and Alcohol certification preferred * Some culinary experience or training a plus * Formal business education or a restaurant management degree a plus * Above average computer skills including a familiarity with Microsoft Word, Excel and Outlook PHYSICAL DEMANDS: * Typical shift is 10-12 hours * Able to work on your feet for at least 8 hours * Temperature extremes range from working near 1800 degree Fahrenheit broilers to working in a walk-in freezer of -10 degrees Fahrenheit * Must be able to lift, handle, and carry food, smallwares, equipment, supplies and paper goods at a minimum of 50 pounds constantly, and up to 100 pounds occasionally * Must be able to bend, kneel, stoop, reach, and squat on a frequent basis to receive and store stock, supplies and equipment, as well as to work the line during service periods * Must be able to taste, be able to distinguish between and among flavors, spices, temperatures, mouth feel and smell, and distinguish between and among odors and scents as to their appeal and level of intensity for all food and beverage products * Must be able to work in an environment subject to loud noises from restaurant equipment and machinery, fumes, odors, dust and smoke PERSONAL PROTECTIVE EQUIPMENT: * None WORK ENVIRONMENT: * Work performed in a restaurant.
    $85k-95k yearly 26d ago
  • Food Runner

    Ruth's Chris Steak House, Inc. 4.5company rating

    Denver, CO job

    $16.27 per hour - $16.27 per hour plus tips. Are you ready for the best job ever? Since Ruth's Chris was founded in 1965, the most important ingredient in our recipe for success has been a team of hard-working people with a passion for creating special experiences for our Guests. We believe in treating our team like family and providing an environment where you can be yourself and grow professionally, while delivering hospitality as legendary as our steaks. This is your chance to join the best of the best and start a career with endless opportunity, plus great benefits like: * Health insurance eligibility when working an average of 30 hours per week * 401(k) with competitive match * Dining discounts * Employee assistance program * Training and exciting career growth opportunities * Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire) * Paid Family and Medical Leave (up to 2 weeks after 1 year of service) * Referral program - refer a friend and earn a bonus Get Ready to Sizzle: Sizzling steaks are not all our Food Runners bring to the table. You'll partner with our servers and kitchen staff to deliver a perfectly timed, beautifully presented, high quality dining experience that our guest will return for, time and time again. This role and you are the perfect pairing if you can: * Ensure each plate is perfectly prepared by tracking cooking times on all orders, checking finished product for proper degree of doneness, appearance, and plate presentation. * Deliver food to the correct table, guaranteeing every Guest receives exactly what they've ordered, just the way they like it. * Support the Server as needed to optimize the Guest's dining experience. * Demonstrate a Guest first mindset, placing a high priority on the Guest experience.
    $16.3 hourly 26d ago
  • Take Away

    Bloomin' Brands, Inc. 3.8company rating

    Aurora, CO job

    TAKE-AWAY Compensation: * $15.16-$15.16. Tip eligibility. * Per the Colorado Constitution, this employer claims tip credit per Colorado standards. Join for the Fun, Stay for the Career! If you are looking for a great place to work, have fun, and make money mate, click to apply. Come join the Outback family as an Outbacker, where you will make memorable first and last impressions with all our customers. You will support our commitment to bringing the best of who we are to deliver perfectly tailored service to each and every guest. As an Outbacker, you'll help to provide each customer with an AUS-SOME dining experience in the restaurant, that makes each guest's day better. BENEFITS: * Comprehensive health insurance (medical, dental, vision) for employees eligible under ACA measurement rules. * Accrued Paid Sick Leave: up to 48 hours of paid sick leave per year, required under the Healthy, Families and Workplaces Act (HFWA). This benefit is for use of a variety of health- and safety-purposes, which employees "earn" at a rate of 1 hour of leave for every 30 hours worked. * Public Health Emergency (PHE) Leave: up to 80 hours of PHE-related leave when a PHE is declared. EXTRAS: * Growth Opportunities! Shift Leader program with extensive on the job training. * Hospitable culture that recognizes hard work, effort, perseverance and leadership. * Closed Thanksgiving & Christmas Day to spend the day with family & friends. * Flexible Schedule. * Meal discounts. * Company sponsored Employee Assistance Program. * We are the largest franchisee of Outback Steakhouse. * Plenty of future possibilities to advance in your career! RESPONSIBILITIES: * Makes memorable first and last impressions with a smile. * Uses food and beverage menu knowledge to share favorites and provide recommendations.. * Answers the phone in a prompt and professional manner. * Demonstrates teamwork by supporting all areas of the restaurant as business needs arise, ensuring every opportunity to WOW our guests is fulfilled. Teamwork is essential and expected of all Outbackers. * Accurately processes orders, accepts payment in a friendly and timely manner, anticipates guests needs while ensuring each order is complete and correct. * Commitment to food safety, cleanliness, job safety and sanitation standards. REQUIREMENTS: * Ability to lift, carry or move up to 30 lbs. * Able to work in hot and cold environments. * Ability to walk and stand for extended periods of time, up to 8 hours per shift. * Frequent bending, reaching, kneeling, squatting and stooping. * Manual dexterity to handle glassware, utensils and technology systems. * Ability to move quickly in a fast-paced environment. * Visual ability to include distance, close, color, depth and peripheral. Also, the ability to adjust focus as needed. The role involves working in areas with low or dim lighting. * Ability to perform essential functions of the job with or without reasonable accommodation. * Must be at least 18 years old to sell alcohol. Out West provides reasonable accommodations to qualify individuals with disabilities. If you need assistance during the application process, please contact us. All newly hired employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). You can view the E-Verify Participation and Right to Work poster at ********************************** ABOUT US: We are Out West Restaurant Group, the largest franchisee of Outback Steakhouse in the United States. Outback Steakhouse is an Australian theme restaurant that opened in March of 1988. At Outback Steakhouse we take food seriously, without forgetting the fun and we are proud to do things uniquely and strive to positively impact the lives of our people we call "Outbackers". We believe if you treat people "Just Right" then success is sure to follow. It's a culture of respect and camaraderie that breeds enthusiasm. We start with indulging each customer like a guest in our own home. We continue by committing to the success of each and every Outbacker to be trained to the best of their ability. Out West Restaurant Group is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age disability, or any other protected status. All employment decisions at Outback are based on business needs, job requirements and individual qualifications without regard to any characteristic protected by both federal and state laws. We are committed to fairness, respect and opportunity for all employees. Monitor 200 Award-Ranked in Top 50 Franchisees in the U.S., 4 years in a row. International Franchise Association's Franchisee of the Year Award 2022, for Exemplifying Excellence in Local Community Service. Proud contributor to non-profit organizations, California Care and CORE. Both organizations do incredible work, providing essential support to restaurant employees and their families during challenging times. There is no fixed deadline for applying for this position.
    $15.2-15.2 hourly 40d ago
  • Server

    Ruth's Chris Steak House, Inc. 4.5company rating

    Denver, CO job

    $16.27 per hour - $16.27 per hour plus tips. Are you ready for the best job ever? Since Ruth's Chris was founded in 1965, the most important ingredient in our recipe for success has been a team of hard-working people with a passion for creating special experiences for our Guests. We believe in treating our team like family and providing an environment where you can be yourself and grow professionally, while delivering hospitality as legendary as our steaks. This is your chance to join the best of the best and start a career with endless opportunity, plus great benefits like: * Health insurance eligibility when working an average of 30 hours per week * 401(k) with competitive match * Dining discounts * Employee assistance program * Training and exciting career growth opportunities * Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire) * Paid Family and Medical Leave (up to 2 weeks after 1 year of service) * Referral program - refer a friend and earn a bonus Get Ready to Sizzle: Personalities are welcome here! You'll serve up legendary hospitality and an exceptional dining experience. This role and you are the perfect pairing if you can: * Greet Guests immediately, guide them through our menus, while demonstrating genuine Hospitality * Provide friendly and attentive service that makes our Guests feel well taken care of and builds their intent to return * Accurately record food orders ensuring each Guest receives their meal to their exact specifications * Ensure all food and beverages are served promptly, garnished correctly, and meet the Ruth's Chris standard of excellence * Demonstrate a Guest-first mindset by placing a high priority on the Guest experience * Effectively communicate with our Guests and other Team Members * Stay calm under pressure and demonstrate problem-solving skills
    $16.3 hourly 8d ago
  • Restaurant Manager

    Bloomin' Brands, Inc. 3.8company rating

    Denver, CO job

    Compensation: * $57,784 -$60,000, with Bonus Opportunity. Not eligible for tips. Outback Steakhouse, the home of juicy steaks, spirited drinks, and Aussie hospitality. Monitor 200 Award-Ranked in Top 50 Franchisees in the U.S., 4 years in a row. If you are looking for a great place to work, have fun, and make money mate, click here to apply. With limited supervision, the Restaurant Manager is responsible for the daily operations of the FOH/BOH functions in a restaurant. These include company standards, customer experience, professional leadership, and direction for employees. All new managers will go through an extensive Manager in Training (MIT) program. Combining this with your previous experience, we will set you up for success to become a top-notch leader within the Outback family! BENEFITS: * Comprehensive health insurance. Individual as well as Family plans (Medical, Dental, Vision). * Quarterly bonus based on company goals and metrics. * 2 Weeks paid vacation accrual. * 401k Retirement plan. * Group Life and AD&D Insurance, Short Term and Long-Term Disability. * Accrued Paid Sick Leave: up to 48 hours of paid sick leave per year, required under the Healthy, Families and Workplaces Act (HFWA). This benefit is for use of a variety of health- and safety-purposes, which employees "earn" at a rate of 1 hour of leave for every 30 hours worked. * Public Health Emergency (PHE) Leave: up to 80 hours of PHE-related leave when a PHE is declared. * PerkSpot Discounts. * Robust supplemental benefits package! EXTRAS: * Growth Opportunities to Upper Management. Development programs designed for future promotions. * Incredible Work Life Balance. Targeting a 47-hour work week. * 11 Week paid on-site Training Program. * Complimentary Manager Shift Meal. * Hospitable culture that recognizes hard work, effort, perseverance and leadership. * Company sponsored Employee Assistance Program. * We are the largest franchisee of Outback Steakhouse. * Plenty of future possibilities to advance in your career! RESPONSIBILITIES: * Contributes to the success of the restaurant's operations: FOH & BOH. * Leads a team to success and provides mentorship; creates an enjoyable environment. * Optimizes profits with labor, along with food & beverage costs, through proper ordering and inventory practices. Handles policies & procedures; maintains compliance. * Increases customer satisfaction while managing standards of service. * Continuously grows the business through sales and marketing. * Always recruits new talent for future staff openings. * Committed to safe food handling, cleanliness, safety, and sanitation standards at all times. * Ensures the quality of food with proper safety equipment, tools, and recipe specs. * Passionate about the taste and temperature of each dish and perfect plate presentations. * Demonstrates immaculate standards while maintaining an organized, clean, and orderly restaurant. REQUIREMENTS: * Proven management experience (2+ years) in a restaurant supporting large teams; full-service experience preferred. * Demonstrated success in a leadership role. * Flexible to work at other locations in the region when needed. * You must be a minimum of 21 years of age. * Highly proficient in English verbal, reading & writing communication skills. * Ability to lift, carry or move up to 30 lbs. * Able to work in hot and cold environments. * Ability to walk and stand for extended periods of time, up to 10 hours per shift. * Frequent bending, reaching, kneeling, squatting and stooping. * Manual dexterity to handle glassware, utensils and technology systems. * Ability to move quickly in a fast-paced environment. * Visual ability to include distance, close, color, depth and peripheral. Also, the ability to adjust focus as needed. The role involves working in areas with low or dim lighting. * Ability to perform essential functions of the job with or without reasonable accommodation. Out West provides reasonable accommodations to qualify individuals with disabilities. If you need assistance during the application process, please contact us. All newly hired employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). You can view the E-Verify Participation and Right to Work poster at ********************************** ABOUT US: We are Out West Restaurant Group, the largest franchisee of Outback Steakhouse in the United States. Outback Steakhouse is an Australian theme restaurant that opened in March of 1988. At Outback Steakhouse we take food seriously, without forgetting the fun and we are proud to do things uniquely and strive to positively impact the lives of our people we call "Outbackers". We believe if you treat people "Just Right" then success is sure to follow. It's a culture of respect and camaraderie that breeds enthusiasm. We start with indulging each customer like a guest in our own home. We continue by committing to the success of each and every Outbacker to be trained to the best of their ability. Out West Restaurant Group is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age disability, or any other protected status. All employment decisions at Outback are based on business needs, job requirements and individual qualifications without regard to any characteristic protected by both federal and state laws. We are committed to fairness, respect and opportunity for all employees. International Franchise Association's Franchisee of the Year Award 2022, for Exemplifying Excellence in Local Community Service. Ranked #1 in Customer Satisfaction within a Full-Service Restaurant in 2023! Proud contributor to non-profit organizations, California Care and CORE. Both organizations do incredible work, providing essential support to restaurant employees and their families during challenging times. There is no fixed deadline for applying for this position.
    $57.8k-60k yearly 15d ago
  • Guest Experience Manager

    The One Group 4.0company rating

    The One Group job in Denver, CO

    The Reservations Supervisor is primarily responsible for overseeing the day to day operations of the Reservations Department, ensuring that agents are following procedures and providing first rate service by effectively taking reservations and communicating guest inquiries accurately in a friendly and courteous manner; demonstrating patience, empathy, adaptability, consistency, clear communication, and knowledge necessary; have exceptional time management skill, an admirable work ethic, upbeat attitude and the ability to use positive language. Most communication is handled over the phone although some processes are dealt with via written communication. This position may be required to work nights, weekends and holidays. This is an in-office position located at 1624 Market St., Denver, CO 80202. The individual hired for this role is expected to be on-site and work in the office each day. Remote or hybrid work arrangements are not available for this position. Call Center Perks: Full time employees receive $250 monthly commuter bonus/parking benefit $2.00 an hour extra incentive on Saturday and Sunday Two meals provided to Call Center Team Daily Flexible scheduling options to accommodate work-life balance Shifts available: Thursday through Monday 5:00pm to 1:00am 3:00pm to 11:00pm 2:00pm to 10:00pm SUPERVISOR RESPONSIBILITIES o Oversee Reservation Agents o Monitors and evaluates phone calls and emails ensuring agents are following TOG standard procedures o Weekly full venue checks using OpenTable to ensure agents are following procedures and monitor overbooking/ irregular patterns o Assign daily tasks and ensure they are done. Assign additional tasks as they arise o Review opening and closing check lists o Review coyle reports, address any concerns and acknowledge accomplishments o Ensure that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands. o Maintain accurate employee records pertaining to development and counseling o Ensures all updates/revisions are communicated properly to staff o Attend and facilitate meetings Reservationist Duties o Answering phones and emails when volume picks up or understaffed o Sending reports to management o Handles any difficult guests for reservationists o Works with management to remediate any issues o Follows up with guest recovery options OpenTable Management  Changing existing shifts/creating new ones  Closing days for Buyouts  Manage all updates i.e. Shift Notes, Bulletin Boards, Directions, Restaurant Info, Holidays Customer Service and Problem Solving  Quick thinker and able to step in and assist. Able to get to the bottom of an issue quickly to find a resolution that will satisfy the guest  Able to remain gracious, apologetic and pleasant to ensure a positive guest experience  Always ready to provide superior customer service at all times.  Knows the details of each property and is prepared to answer any difficult questions that may arise.  Anticipate guests needs, respond promptly however busy with their own workload Department SOP's  Create and update manual, forms, related SOP's, email templates  Creates worksheets for tracking information TRAINING Train reservationists, hosts, managers and DOP's standard TOG Policy including but not limited to: o Verbiage o Reservation recommendations o Good customer service o Guest complaints o Shortel Phone use o OpenTable use SIDEWORK & REPORTING Oversee Gift Cards: Purchasing, Processing, Audit Marketing: WDYHAU Tracking, Review Marketing Reports, Assign Comment Card Entries, Guest Report Exports, Concierge Reports Side Projects for DOP's & Management: Comp sets, Printing training manuals, Data entry, Menu preparation, Worksheet creation/ editing Reports: Oversee queue reports, Phone & Email Monitoring Reports, Email Tracking Reports, Phone Report, Development Reports. Why Join Our Team? Comprehensive Benefits Package Medical, Dental, and Vision Insurance Group Life and Disability Insurance Group Accident, Hospital Indemnity, and Critical Illness Insurance Traditional and Roth 401(k) Plan Exclusive Perks & Growth Opportunities Employee Dining Discounts and/or Complimentary Onsite Meals Career Development & Limitless Growth Opportunities If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations. Paid Time Off Employee Assistance Program (EAP) Commuter and Dependent Care Benefits
    $39k-48k yearly est. 5d ago
  • Line Cook

    Ruth's Chris Steak House, Inc. 4.5company rating

    Denver, CO job

    $19.29 per hour - $27.25 per hour Are you ready for the best job ever? Since Ruth's Chris was founded in 1965, the most important ingredient in our recipe for success has been a team of hard-working people with a passion for creating special experiences for our Guests. We believe in treating our team like family and providing an environment where you can be yourself and grow professionally, while delivering hospitality as legendary as our steaks. This is your chance to join the best of the best and start a career with endless opportunity, plus great benefits like: * Health insurance eligibility when working an average of 30 hours per week * 401(k) with competitive match * Dining discounts * Employee assistance program * Training and exciting career growth opportunities * Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire) * Paid Family and Medical Leave (up to 2 weeks after 1 year of service) * Referral program - refer a friend and earn a bonus Get Ready to Sizzle: Amazing starts with you! Our Cooks have a passion for preparing the highest quality food and creating memorable dining experiences through world-class service and exceptional cuisine. This application may be used for Sides or Pantry Cook. This role and you are the perfect pairing if you can: * Passionately prepare, portion, and/or cook food items to quality specifications * Ensure exceptional presentation by checking/dressing dishes before they are served * Showcase superior dexterity skills to operate cutting tools quickly and safely * Measure ingredients and seasonings to ensure correct cooking and flavor profiles * Maintain a positive and professional approach with coworkers and guests * Thrive in a fast-paced environment * Be a true team player and work well with others
    $19.3-27.3 hourly 26d ago
  • Sr. Dir., Facilities & Construction

    The One Group 4.0company rating

    The One Group job in Denver, CO

    *****This position is based in Denver and is not remote. It is an in-office role, Monday through Friday, during standard business hours. The successful candidate will be expected to be onsite five days per week. Relocation is not being offered for this position.******** Overview The Franchise, Licensing & Management Sr. Financial Analyst provides financial and strategic support across the franchise, licensing and management (FLM) businesses. This role analyzes unit performance, evaluates new opportunities, builds financial models, manages reporting, and ensures the financial health of franchisees, licensing, and management partners. The analyst partners closely with finance, accounting, FLM development, operations, and legal teams. Key Responsibilities Franchising, Licensing & Management Responsibilities - Analyze franchisee, management & licensee financial statements (P&Ls, balance sheets, cash flows, general ledger detail). - Support monthly P&L variance reporting across franchise & licensing units. - Track unit economics: AUV, EBITDA margins, labor/COGS ratios, ROI, breakeven. - Monitor and analyze performance and identify underperforming locations and growth opportunities and partner with operations to support profitability improvement initiatives. - Build pro forma financial models for new business opportunities and new markets. - Review and track accounts receivable (AR) from FLM partners; support collection efforts to ensure timely payments. - Evaluate franchisee capitalization and financial readiness and provide financial guidance for negotiations (pricing, minimum guarantees, margins). - Conduct market, territory and white-space analysis and research to support FLM expansion. Financial Planning, Reporting & Controls - Convert monthly P&L reports to consistent P&L format, dashboards, and KPI summaries for FLM business lines. - Conduct variance analysis and provide insights to leadership. - Forecast revenue, royalties, and profitability for budgeting and strategic planning and monitor compliance with reporting requirements. - Maintain accurate financial records for royalties, fees, AR aging, and collections. - Conduct scenario modeling, sensitivity analysis, and risk assessments. Business Strategy & Cross-Functional Support - Support marketing with promotional ROI analysis and brand fund reporting. - Assist in due diligence for new FLM partners, and markets. - Provide tools, templates, and training to FLM on the best financial practices. - Partner with legal contract reviews related to financial terms and obligations. Qualifications Education - Bachelor's degree in finance, Accounting, Economics, Business, or related field. - MBA, CPA, or CFA a plus. Experience - 5+ years in financial analysis, FP&A, franchising, licensing or consumer goods. - Experience with franchise systems or IP licensing strongly preferred. - Prior involvement in P&L analysis reporting or AR collections is a plus. Skills - Advanced financial modeling and analysis. - Strong understanding of unit economics, royalties, MGs, and AR management. - Ability to interpret financial statements from diverse business operators. - Excellent communication and presentation skills. - High attention to detail and strong problem-solving ability.
    $128k-180k yearly est. 6d ago
  • Busser

    Bloomin' Brands, Inc. 3.8company rating

    Littleton, CO job

    Compensation: * $19.29-$19.29. Tip eligibility. * Per the Colorado Constitution, this employer claims tip credit per Colorado standards. Join for the Fun, Stay for the Career! If you are looking for a great place to work, have fun, and make money mate, click to apply. Come join the Outback family as an Outbacker where you will make memorable first and last impressions with all our customers. You will support our commitment to bringing the best of who we are to deliver perfectly tailored service to each and every guest. As an Outbacker, you'll help to provide each customer with an AUS-SOME dining experience in the restaurant, that makes each guest's day better. BENEFITS: * Comprehensive health insurance (medical, dental, vision) for employees eligible under ACA measurement rules. * Accrued Paid Sick Leave: up to 48 hours of paid sick leave per year, required under the Healthy, Families and Workplaces Act (HFWA). This benefit is for use of a variety of health- and safety-purposes, which employees "earn" at a rate of 1 hour of leave for every 30 hours worked. * Public Health Emergency (PHE) Leave: up to 80 hours of PHE-related leave when a PHE is declared. EXTRAS: * Growth Opportunities! Shift Leader program with extensive on the job training. * Hospitable culture that recognizes hard work, effort, perseverance and leadership. * Closed Thanksgiving & Christmas Day to spend the day with family & friends. * Flexible Schedule. * Meal discounts. * Company sponsored Employee Assistance Program. * We are the largest franchisee of Outback Steakhouse. * Plenty of future possibilities to advance in your career! RESPONSIBILITIES: * You'll be a team player responsible for bussing, cleaning, and properly resetting tables, as well as addressing any cleanliness or service needs in public areas, to keep the guest experience running smoothly. * You will have a general knowledge of our food and drink menu and be able to recommend and upsell products. * Will answer the phones in a prompt and professional manner and direct calls as applicable. * Demonstrates teamwork by supporting all areas of the restaurant as business needs arise. Ensuring every opportunity to WOW our guests is fulfilled. Teamwork is essential and expected of all Outbackers. * Committed to safe food handling, cleanliness, sanitation standards and all safety procedures during the shift. REQUIREMENTS: * Ability to lift, carry or move up to 30 lbs. * Able to work in hot and cold environments. * Ability to walk and stand for extended periods of time, up to 8 hours per shift. * Frequent bending, reaching, kneeling, squatting and stooping. * Manual dexterity to handle glassware, utensils and technology systems. * Ability to move quickly in a fast-paced environment. * Visual ability to include distance, close, color, depth and peripheral. Also, the ability to adjust focus as needed. The role involves working in areas with low or dim lighting. * Ability to perform essential functions of the job with or without reasonable accommodation. Out West provides reasonable accommodations to qualify individuals with disabilities. If you need assistance during the application process, please contact us. All newly hired employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). You can view the E-Verify Participation and Right to Work poster at ********************************** ABOUT US: We are Out West Restaurant Group, the largest franchisee of Outback Steakhouse in the United States. Outback Steakhouse is an Australian theme restaurant that opened in March of 1988. At Outback Steakhouse we take food seriously, without forgetting the fun and we are proud to do things uniquely and strive to positively impact the lives of our people we call "Outbackers". We believe if you treat people "Just Right" then success is sure to follow. It's a culture of respect and camaraderie that breeds enthusiasm. We start with indulging each customer like a guest in our own home. We continue by committing to the success of each and every Outbacker to be trained to the best of their ability. Out West Restaurant Group is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age disability, or any other protected status. All employment decisions at Outback are based on business needs, job requirements and individual qualifications without regard to any characteristic protected by both federal and state laws. We are committed to fairness, respect and opportunity for all employees. Monitor 200 Award-Ranked in Top 50 Franchisees in the U.S., 4 years in a row. International Franchise Association's Franchisee of the Year Award 2022, for Exemplifying Excellence in Local Community Service. Proud contributor to non-profit organizations, California Care and CORE. Both organizations do incredible work, providing essential support to restaurant employees and their families during challenging times. There is no fixed deadline for applying for this position.
    $19.3-19.3 hourly 60d+ ago
  • Host & Reservation Coordinator

    The One Group 4.0company rating

    The One Group job in Denver, CO

    Job Description Join the World of VIBE DINING as a Guest Service Agent! Looking for a fast-paced, high-energy opportunity that keeps you connected to the hospitality industry? Our call center offers an excellent chance to transition from the restaurant while staying engaged in the dynamic world of hospitality. Why Join Our Call Center Team? We're rolling out a new pay incentive to reward our hardworking team members! Monday through Friday: Employees working 7 PM or later will earn an extra $1 per hour. Saturdays & Sundays: Employees working any hours on these days will earn an extra $2 per hour. Supervisors are eligible for the weekend incentive only. Take advantage of this opportunity to boost your earnings! Commuter Bonus: Full-time employees receive $250/month Part-time employees receive $150/month Fuel Your Shift: Two complimentary meals provided daily Flexible Scheduling: Balance work and life while thriving in a non-stop hospitality setting Shifts Available: This is not your standard 9-to-5 job-our call center operates during peak dining hours to serve guests when they need us most. Must be comfortable with evening, late-night, and weekend availability. Thursday through Monday 5:00 PM - 1:00 AM 3:00 PM - 11:00 PM 2:00 PM - 10:00 PM Additional shifts may be available Comprehensive Benefits Package Medical, Dental, and Vision Insurance Group Life and Disability Insurance Group Accident, Hospital Indemnity, and Critical Illness Insurance Traditional and Roth 401(k) Plan Exclusive Perks & Growth Opportunities Employee Dining Discounts and/or Complimentary Onsite Meals Career Development & Limitless Growth Opportunities If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations. Employee Assistance Program (EAP) Commuter and Dependent Care Benefits About the Role The Guest Service Agent is a critical part of our team, handling high-volume guest inquiries across multiple platforms (phone, chat, email, and social media). You'll coordinate reservations, private dining, catering, and take-out orders while ensuring each guest experience is seamless and stress-free. If you thrive in fast-paced, high-pressure environments and enjoy providing top-tier hospitality, this role is for you! Who We Are Looking For: A customer service pro with a passion for hospitality Thrives under pressure in a high-volume, constantly evolving setting Experienced with Contact Center communication software, OpenTable, Microsoft 365 A problem-solver who can think fast and adapt quickly Strong communicator with excellent phone etiquette and writing skills Flexible and available to work nights, weekends, and holidays-we're busiest when others are dining out! Punctual, reliable, and a team player who is always ready to elevate the guest experience Are you ready to bring the VIBE and make every interaction count? We use eVerify to confirm U.S. Employment eligibility.
    $27k-33k yearly est. 28d ago
  • Bartender

    Ruth's Chris Steak House, Inc. 4.5company rating

    Denver, CO job

    $16.27 per hour - $16.27 per hour plus tips. Are you ready for the best job ever? Since Ruth's Chris was founded in 1965, the most important ingredient in our recipe for success has been a team of hard-working people with a passion for creating special experiences for our Guests. We believe in treating our team like family and providing an environment where you can be yourself and grow professionally, while delivering hospitality as legendary as our steaks. This is your chance to join the best of the best and start a career with endless opportunity, plus great benefits like: * Health insurance eligibility when working an average of 30 hours per week * 401(k) with competitive match * Dining discounts * Employee assistance program * Training and exciting career growth opportunities * Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire) * Paid Family and Medical Leave (up to 2 weeks after 1 year of service) * Referral program - refer a friend and earn a bonus Get Ready to Sizzle: Crafted to perfection, our Bartenders serve up friendly, prompt, and attentive service making each experience one to remember. This role and you are the perfect pairing if you can: * Craft each alcoholic or non-alcoholic beverage with excellence for our Guests * Prepare the bar for service by restocking and replenishing bar inventory and supplies * Adhere to and comply with all state/local liquor laws * Stay Guest focused and nurture an excellent Guest experience * Be a true team player and support other Front-of-House positions as needed * Stay calm under pressure and demonstrate problem-solving skills
    $16.3 hourly 8d ago
  • Take Away

    Bloomin' Brands, Inc. 3.8company rating

    Littleton, CO job

    TAKE-AWAY Compensation: * $19.29-$19.29. Tip eligibility. * Per the Colorado Constitution, this employer claims tip credit per Colorado standards. Join for the Fun, Stay for the Career! If you are looking for a great place to work, have fun, and make money mate, click to apply. Come join the Outback family as an Outbacker, where you will make memorable first and last impressions with all our customers. You will support our commitment to bringing the best of who we are to deliver perfectly tailored service to each and every guest. As an Outbacker, you'll help to provide each customer with an AUS-SOME dining experience in the restaurant, that makes each guest's day better. BENEFITS: * Comprehensive health insurance (medical, dental, vision) for employees eligible under ACA measurement rules. * Accrued Paid Sick Leave: up to 48 hours of paid sick leave per year, required under the Healthy, Families and Workplaces Act (HFWA). This benefit is for use of a variety of health- and safety-purposes, which employees "earn" at a rate of 1 hour of leave for every 30 hours worked. * Public Health Emergency (PHE) Leave: up to 80 hours of PHE-related leave when a PHE is declared. EXTRAS: * Growth Opportunities! Shift Leader program with extensive on the job training. * Hospitable culture that recognizes hard work, effort, perseverance and leadership. * Closed Thanksgiving & Christmas Day to spend the day with family & friends. * Flexible Schedule. * Meal discounts. * Company sponsored Employee Assistance Program. * We are the largest franchisee of Outback Steakhouse. * Plenty of future possibilities to advance in your career! RESPONSIBILITIES: * Makes memorable first and last impressions with a smile. * Uses food and beverage menu knowledge to share favorites and provide recommendations.. * Answers the phone in a prompt and professional manner. * Demonstrates teamwork by supporting all areas of the restaurant as business needs arise, ensuring every opportunity to WOW our guests is fulfilled. Teamwork is essential and expected of all Outbackers. * Accurately processes orders, accepts payment in a friendly and timely manner, anticipates guests needs while ensuring each order is complete and correct. * Commitment to food safety, cleanliness, job safety and sanitation standards. REQUIREMENTS: * Ability to lift, carry or move up to 30 lbs. * Able to work in hot and cold environments. * Ability to walk and stand for extended periods of time, up to 8 hours per shift. * Frequent bending, reaching, kneeling, squatting and stooping. * Manual dexterity to handle glassware, utensils and technology systems. * Ability to move quickly in a fast-paced environment. * Visual ability to include distance, close, color, depth and peripheral. Also, the ability to adjust focus as needed. The role involves working in areas with low or dim lighting. * Ability to perform essential functions of the job with or without reasonable accommodation. * Must be at least 18 years old to sell alcohol. Out West provides reasonable accommodations to qualify individuals with disabilities. If you need assistance during the application process, please contact us. All newly hired employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). You can view the E-Verify Participation and Right to Work poster at ********************************** ABOUT US: We are Out West Restaurant Group, the largest franchisee of Outback Steakhouse in the United States. Outback Steakhouse is an Australian theme restaurant that opened in March of 1988. At Outback Steakhouse we take food seriously, without forgetting the fun and we are proud to do things uniquely and strive to positively impact the lives of our people we call "Outbackers". We believe if you treat people "Just Right" then success is sure to follow. It's a culture of respect and camaraderie that breeds enthusiasm. We start with indulging each customer like a guest in our own home. We continue by committing to the success of each and every Outbacker to be trained to the best of their ability. Out West Restaurant Group is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age disability, or any other protected status. All employment decisions at Outback are based on business needs, job requirements and individual qualifications without regard to any characteristic protected by both federal and state laws. We are committed to fairness, respect and opportunity for all employees. Monitor 200 Award-Ranked in Top 50 Franchisees in the U.S., 4 years in a row. International Franchise Association's Franchisee of the Year Award 2022, for Exemplifying Excellence in Local Community Service. Proud contributor to non-profit organizations, California Care and CORE. Both organizations do incredible work, providing essential support to restaurant employees and their families during challenging times. There is no fixed deadline for applying for this position.
    $19.3-19.3 hourly 40d ago
  • Grill/Broiler Cook

    Ruth's Chris Steak House, Inc. 4.5company rating

    Denver, CO job

    $19.29 per hour - $27.25 per hour Are you ready for the best job ever? Since Ruth's Chris was founded in 1965, the most important ingredient in our recipe for success has been a team of hard-working people with a passion for creating special experiences for our Guests. We believe in treating our team like family and providing an environment where you can be yourself and grow professionally, while delivering hospitality as legendary as our steaks. This is your chance to join the best of the best and start a career with endless opportunity, plus great benefits like: * Health insurance eligibility when working an average of 30 hours per week * 401(k) with competitive match * Dining discounts * Employee assistance program * Training and exciting career growth opportunities * Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire) * Paid Family and Medical Leave (up to 2 weeks after 1 year of service) * Referral program - refer a friend and earn a bonus Get Ready to Sizzle: Amazing starts with you! Our Grill Cooks have a passion for preparing the highest quality food and creating memorable dining experiences through world-class service and exceptional cuisine. This role and you are the perfect pairing if you can: * Delight our Guests with perfectly prepared dishes * Passionately prepare food products, to include all meats, poultry, and seafood items, as determined by recipe, technique, and procedure * Assists the side cook and other kitchen personnel in food preparation * Ensures our Guests have a superior dining experience by correctly timing and preparing all food product * Be a team player and have high attention to detail One to two years of previous culinary experience to include grill and cold prep preferred.
    $19.3-27.3 hourly 26d ago
  • Restaurant Manager

    Bloomin' Brands, Inc. 3.8company rating

    Greenwood Village, CO job

    Text "BonefishWay" to 30437 to apply now! By texting BonefishWay to 30437 you will opt-in to receive hiring messages and account related messages from Bonefish Grill. Text HELP for help or ******************. Msg&data rates may apply. Msg freq varies. Text STOP to cancel. For terms, visit paradox.ai/legal/terms-of-use. Privacy policy can be found at paradox.ai/privacy-policy. Our founding belief at Bonefish Grill is that, if we take care of our people, Bonefish will take care of itself. This belief is the source of our actions, what we stand for, and how we achieve success. At Bonefish Grill, we have a deep passion for fresh quality food, and we've used our expertise to create an unparalleled lineup of dishes that are ever changing. Our Big City Bar is the perfect spot to enjoy our handcrafted cocktails. With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH functions in a restaurant, including appearance, presentation, customer experience, and professional leadership and direction to employees. Position Details: * Assist with staffing levels by scheduling, recruiting, interviewing, and hiring, while maintaining high employment quality standards aligned with the Bonefish Grill brand. * Actively participate in the career growth of hourly team members. * Implement effective security protocols to always ensure the ongoing safety of both our employees and guests. * Comply with operational, safety and sanitation standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards * Respond to guest comments and build loyalty while setting the service standard for the restaurant * Have a working knowledge of entire menu and preparation standards * Engage in community and market-related opportunities at the restaurant Minimum Requirements: * One (1) year previous restaurant management experience * Must be able and willing to work a flexible schedule * Minimum age 21 years Preferred Requirements: * One (1) year previous experience in full service (including bar) restaurant management * Certification in food safety * Willingness to relocate within the assigned region * Working knowledge of Microsoft Office Bloomin Brands offers benefits such as medical, dental, vision, and 401k. Further details around eligibility and additional benefit offerings can be found at ********************************** Compensation Range: $56485 - $70000 with potential for bonus based on eligibility and other business factors. We value diversity and are proud to be an Equal Opportunity Employer. We are committed to providing all individuals employment consideration regardless of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Application Instructions Join for the Fun, Stay for the Career! If you are looking for a great place to work, have fun, and make money, click the link below to apply! A new window will open where you can complete your application with the help of our virtual assistant Parker. We look forward to hearing from you!
    $56.5k-70k yearly 60d+ ago
  • Server Assistant

    Ruth's Chris Steak House, Inc. 4.5company rating

    Denver, CO job

    $16.27 per hour - $16.27 per hour plus tips. Are you ready for the best job ever? Since Ruth's Chris was founded in 1965, the most important ingredient in our recipe for success has been a team of hard-working people with a passion for creating special experiences for our Guests. We believe in treating our team like family and providing an environment where you can be yourself and grow professionally, while delivering hospitality as legendary as our steaks. This is your chance to join the best of the best and start a career with endless opportunity, plus great benefits like: * Health insurance eligibility when working an average of 30 hours per week * 401(k) with competitive match * Dining discounts * Employee assistance program * Training and exciting career growth opportunities * Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire) * Paid Family and Medical Leave (up to 2 weeks after 1 year of service) * Referral program - refer a friend and earn a bonus Get Ready to Sizzle: Our bussers set the stage for a memorable dining experience. You'll deliver perfectly polished service one table at a time to help create the Sizzle Ruth's Chris is known for. This role and you are the perfect pairing if you can: * Deliver exceptional hospitality to our Guests * Tailor our Dining Room for Guests by cleaning and resetting tables * Assist Servers with food delivery * Stay focused on ensuring 100% Guest delight both on your own and in relaying any messages to Servers as necessary * Maintain appropriate stock levels of glassware, silverware, and dishware * Safeguard our Guests and the business by adhering to sanitation and safety policies * Be a true team player and work well with others
    $16.3 hourly 26d ago
  • Guest Experience Host

    The One Group 4.0company rating

    The One Group job in Denver, CO

    Job Description Join the World of VIBE DINING as a Guest Service Agent! Looking for a fast-paced, high-energy opportunity that keeps you connected to the hospitality industry? Our call center offers an excellent chance to transition from the restaurant while staying engaged in the dynamic world of hospitality. We're rolling out a new pay incentive to reward our hardworking team members! Monday through Friday: Employees working 7 PM or later will earn an extra $1 per hour. Saturdays & Sundays: Employees working any hours on these days will earn an extra $2 per hour. Supervisors are eligible for the weekend incentive only. Take advantage of this opportunity to boost your earnings! Commuter Bonus: Full-time employees receive $250/month Part-time employees receive $150/month Fuel Your Shift: Two complimentary meals provided daily Flexible Scheduling: Balance work and life while thriving in a non-stop hospitality setting Shifts Available: This is not your standard 9-to-5 job-our call center operates during peak dining hours to serve guests when they need us most. Must be comfortable with evening, late-night, and weekend availability. Thursday through Monday 5:00 PM - 1:00 AM 3:00 PM - 11:00 PM 2:00 PM - 10:00 PM Additional shifts may be available Comprehensive Benefits Package Medical, Dental, and Vision Insurance Group Life and Disability Insurance Group Accident, Hospital Indemnity, and Critical Illness Insurance Traditional and Roth 401(k) Plan Exclusive Perks & Growth Opportunities Employee Dining Discounts and/or Complimentary Onsite Meals Career Development & Limitless Growth Opportunities If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations. Employee Assistance Program (EAP) Commuter and Dependent Care Benefits About the Role The Guest Service Agent is a critical part of our team, handling high-volume guest inquiries across multiple platforms (phone, chat, email, and social media). You'll coordinate reservations, private dining, catering, and take-out orders while ensuring each guest experience is seamless and stress-free. If you thrive in fast-paced, high-pressure environments and enjoy providing top-tier hospitality, this role is for you! Who We Are Looking For: A customer service pro with a passion for hospitality Thrives under pressure in a high-volume, constantly evolving setting Experienced with Contact Center communication software, OpenTable, Microsoft 365 A problem-solver who can think fast and adapt quickly Strong communicator with excellent phone etiquette and writing skills Flexible and available to work nights, weekends, and holidays-we're busiest when others are dining out! Punctual, reliable, and a team player who is always ready to elevate the guest experience Are you ready to bring the VIBE and make every interaction count? Apply now and be a part of something extraordinary! We use eVerify to confirm U.S. Employment eligibility.
    $25k-36k yearly est. 28d ago
  • Restaurant Manager

    Bloomin' Brands, Inc. 3.8company rating

    Thornton, CO job

    Compensation: $57,784 -$60,000, with Bonus Opportunity. Not eligible for tips. Outback Steakhouse, the home of juicy steaks, spirited drinks, and Aussie hospitality. Monitor 200 Award-Ranked in Top 50 Franchisees in the U.S., 4 years in a row. If you are looking for a great place to work, have fun, and make money mate, click here to apply. With limited supervision, the Restaurant Manager is responsible for the daily operations of the FOH/BOH functions in a restaurant. These include company standards, customer experience, professional leadership, and direction for employees. All new managers will go through an extensive Manager in Training (MIT) program. Combining this with your previous experience, we will set you up for success to become a top-notch leader within the Outback family! BENEFITS: * Comprehensive health insurance. Individual as well as Family plans (Medical, Dental, Vision). * Quarterly bonus based on company goals and metrics. * 2 Weeks paid vacation accrual. * 401k Retirement plan. * Group Life and AD&D Insurance, Short Term and Long-Term Disability. * Accrued Paid Sick Leave: up to 48 hours of paid sick leave per year, required under the Healthy, Families and Workplaces Act (HFWA). This benefit is for use of a variety of health- and safety-purposes, which employees "earn" at a rate of 1 hour of leave for every 30 hours worked. * Public Health Emergency (PHE) Leave: up to 80 hours of PHE-related leave when a PHE is declared. * PerkSpot Discounts. * Robust supplemental benefits package! EXTRAS: * Growth Opportunities to Upper Management. Development programs designed for future promotions. * Incredible Work Life Balance. Targeting a 47-hour work week. * 11 Week paid on-site Training Program. * Complimentary Manager Shift Meal. * Hospitable culture that recognizes hard work, effort, perseverance and leadership. * Company sponsored Employee Assistance Program. * We are the largest franchisee of Outback Steakhouse. * Plenty of future possibilities to advance in your career! RESPONSIBILITIES: * Contributes to the success of the restaurant's operations: FOH & BOH. * Leads a team to success and provides mentorship; creates an enjoyable environment. * Optimizes profits with labor, along with food & beverage costs, through proper ordering and inventory practices. Handles policies & procedures; maintains compliance. * Increases customer satisfaction while managing standards of service. * Continuously grows the business through sales and marketing. * Always recruits new talent for future staff openings. * Committed to safe food handling, cleanliness, safety, and sanitation standards at all times. * Ensures the quality of food with proper safety equipment, tools, and recipe specs. * Passionate about the taste and temperature of each dish and perfect plate presentations. * Demonstrates immaculate standards while maintaining an organized, clean, and orderly restaurant. REQUIREMENTS: * Proven management experience (2+ years) in a restaurant supporting large teams; full-service experience preferred. * Demonstrated success in a leadership role. * Flexible to work at other locations in the region when needed. * You must be a minimum of 21 years of age. * Highly proficient in English verbal, reading & writing communication skills. * Ability to lift, carry or move up to 30 lbs. * Able to work in hot and cold environments. * Ability to walk and stand for extended periods of time, up to 10 hours per shift. * Frequent bending, reaching, kneeling, squatting and stooping. * Manual dexterity to handle glassware, utensils and technology systems. * Ability to move quickly in a fast-paced environment. * Visual ability to include distance, close, color, depth and peripheral. Also, the ability to adjust focus as needed. The role involves working in areas with low or dim lighting. * Ability to perform essential functions of the job with or without reasonable accommodation. Out West provides reasonable accommodations to qualify individuals with disabilities. If you need assistance during the application process, please contact us. All newly hired employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). You can view the E-Verify Participation and Right to Work poster at ********************************** ABOUT US: We are Out West Restaurant Group, the largest franchisee of Outback Steakhouse in the United States. Outback Steakhouse is an Australian theme restaurant that opened in March of 1988. At Outback Steakhouse we take food seriously, without forgetting the fun and we are proud to do things uniquely and strive to positively impact the lives of our people we call "Outbackers". We believe if you treat people "Just Right" then success is sure to follow. It's a culture of respect and camaraderie that breeds enthusiasm. We start with indulging each customer like a guest in our own home. We continue by committing to the success of each and every Outbacker to be trained to the best of their ability. Out West Restaurant Group is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age disability, or any other protected status. All employment decisions at Outback are based on business needs, job requirements and individual qualifications without regard to any characteristic protected by both federal and state laws. We are committed to fairness, respect and opportunity for all employees. International Franchise Association's Franchisee of the Year Award 2022, for Exemplifying Excellence in Local Community Service. Ranked #1 in Customer Satisfaction within a Full-Service Restaurant in 2023! Proud contributor to non-profit organizations, California Care and CORE. Both organizations do incredible work, providing essential support to restaurant employees and their families during challenging times. There is no fixed deadline for applying for this position. Physical Requirements * Ability to lift and/or move up to 30 lbs. * Vision abilities to include: distance, close, color, depth, and peripheral. Also the ability to adjust focus. * Regular use of hands to finger handles or feels objects, tools, or controls; reach with hands and arms. * Able to work in hot and cold environments. Language and Reasoning Skills * Ability to speak clearly and listen attentively to other employees, customers and managers. * Ability to read and/or follow written and verbal instructions and implement at the same. * Ability to add, subtract, multiply and divide. * Ability to apply common sense understanding to carry out instructions furnished in written or oral form. * Ability to understand policies and procedures and to follow them. If you need any accommodation from the Company to enable you to perform essential job functions, please notify us. Outback Steakhouse prohibits the use of drugs and alcohol while in the workplace or on restaurant property. Also, sexual harassment and harassment based upon race, color, national origin, religion age, gender, sexual preference or disability is prohibited and will not be tolerated.
    $57.8k-60k yearly 15d ago
  • Busser

    Bloomin' Brands, Inc. 3.8company rating

    Highlands Ranch, CO job

    Compensation: * $15.16-$15.16. Tip eligibility. * Per the Colorado Constitution, this employer claims tip credit per Colorado standards. Join for the Fun, Stay for the Career! If you are looking for a great place to work, have fun, and make money mate, click to apply. Come join the Outback family as an Outbacker where you will make memorable first and last impressions with all our customers. You will support our commitment to bringing the best of who we are to deliver perfectly tailored service to each and every guest. As an Outbacker, you'll help to provide each customer with an AUS-SOME dining experience in the restaurant, that makes each guest's day better. BENEFITS: * Comprehensive health insurance (medical, dental, vision) for employees eligible under ACA measurement rules. * Accrued Paid Sick Leave: up to 48 hours of paid sick leave per year, required under the Healthy, Families and Workplaces Act (HFWA). This benefit is for use of a variety of health- and safety-purposes, which employees "earn" at a rate of 1 hour of leave for every 30 hours worked. * Public Health Emergency (PHE) Leave: up to 80 hours of PHE-related leave when a PHE is declared. EXTRAS: * Growth Opportunities! Shift Leader program with extensive on the job training. * Hospitable culture that recognizes hard work, effort, perseverance and leadership. * Closed Thanksgiving & Christmas Day to spend the day with family & friends. * Flexible Schedule. * Meal discounts. * Company sponsored Employee Assistance Program. * We are the largest franchisee of Outback Steakhouse. * Plenty of future possibilities to advance in your career! RESPONSIBILITIES: * You'll be a team player responsible for bussing, cleaning, and properly resetting tables, as well as addressing any cleanliness or service needs in public areas, to keep the guest experience running smoothly. * You will have a general knowledge of our food and drink menu and be able to recommend and upsell products. * Will answer the phones in a prompt and professional manner and direct calls as applicable. * Demonstrates teamwork by supporting all areas of the restaurant as business needs arise. Ensuring every opportunity to WOW our guests is fulfilled. Teamwork is essential and expected of all Outbackers. * Committed to safe food handling, cleanliness, sanitation standards and all safety procedures during the shift. REQUIREMENTS: * Ability to lift, carry or move up to 30 lbs. * Able to work in hot and cold environments. * Ability to walk and stand for extended periods of time, up to 8 hours per shift. * Frequent bending, reaching, kneeling, squatting and stooping. * Manual dexterity to handle glassware, utensils and technology systems. * Ability to move quickly in a fast-paced environment. * Visual ability to include distance, close, color, depth and peripheral. Also, the ability to adjust focus as needed. The role involves working in areas with low or dim lighting. * Ability to perform essential functions of the job with or without reasonable accommodation. Out West provides reasonable accommodations to qualify individuals with disabilities. If you need assistance during the application process, please contact us. All newly hired employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). You can view the E-Verify Participation and Right to Work poster at ********************************** ABOUT US: We are Out West Restaurant Group, the largest franchisee of Outback Steakhouse in the United States. Outback Steakhouse is an Australian theme restaurant that opened in March of 1988. At Outback Steakhouse we take food seriously, without forgetting the fun and we are proud to do things uniquely and strive to positively impact the lives of our people we call "Outbackers". We believe if you treat people "Just Right" then success is sure to follow. It's a culture of respect and camaraderie that breeds enthusiasm. We start with indulging each customer like a guest in our own home. We continue by committing to the success of each and every Outbacker to be trained to the best of their ability. Out West Restaurant Group is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age disability, or any other protected status. All employment decisions at Outback are based on business needs, job requirements and individual qualifications without regard to any characteristic protected by both federal and state laws. We are committed to fairness, respect and opportunity for all employees. Monitor 200 Award-Ranked in Top 50 Franchisees in the U.S., 4 years in a row. International Franchise Association's Franchisee of the Year Award 2022, for Exemplifying Excellence in Local Community Service. Proud contributor to non-profit organizations, California Care and CORE. Both organizations do incredible work, providing essential support to restaurant employees and their families during challenging times. There is no fixed deadline for applying for this position.
    $15.2-15.2 hourly 60d+ ago

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