Keyholder
The Paper Store job in Fairfield, CT
Job Description
The Paper Store is committed to being the premiere destination for all of our customer's gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Key Holders are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Key Holders report directly to the Store Team Leader and other members of management.
Key Holders are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Key Holders are responsible for all Sales Associate responsibilities. Responsibilities also include providing the team with continuous coaching to improve sales and service, processing customer returns and exchanges, supervising the sales floor, and performing store opening/closing procedures.
KEY RESPONSIBILITIES:
Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again
Be a TPS Brand Ambassador
Build customer loyalty by being friendly, attentive and respectful of customers
Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
Professional presentation in attire, demeanor, appearance and compliance to company dress code
Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
Consistently capture accurate and valid customer information at the POS
Maintain awareness of all current promotions and process them correctly at the Point of Sale
Demonstrate the ability to make decisions with sound judgement, and in the best interest of the TPS customer, store team, and business
Continually train and coach associates on GUEST service behaviors and assigned tasks
Demonstrate desire to participate in training and development utilizing all training resources available
Prepare incoming product for the sales floor by following instruction and guidance from supervisors
Merchandise product following company visual guidelines and visual standards
Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
Uphold store maintenance and cleanliness standards
After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
Perform management functions as expected. This includes, but is not limited to: opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks etc.
Assist with all other related tasks as directed within assigned time frame
Comply with all company policies and procedures
JOB REQUIREMENTS:
Previous experience and leadership work in specialty retail is preferred
Ability to work a flexible schedule to include nights, weekends, and holidays
Demonstrate an ability to multi task while being attentive to customers
Proficient in using Microsoft Office and POS Systems
Ability to work well and be a leader in a team environment
Ability to be mobile on a sales floor for extended periods of time
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.
Please be aware that any pay ranges displayed on The Paper Store's job postings are to accommodate the wide range of candidate experience, store sales volume and geography.
Keyholder
The Paper Store job in Brookfield, CT
Job Description
The Paper Store is committed to being the premiere destination for all of our customer's gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Key Holders are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Key Holders report directly to the Store Team Leader and other members of management.
Key Holders are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Key Holders are responsible for all Sales Associate responsibilities. Responsibilities also include providing the team with continuous coaching to improve sales and service, processing customer returns and exchanges, supervising the sales floor, and performing store opening/closing procedures.
KEY RESPONSIBILITIES:
Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again
Be a TPS Brand Ambassador
Build customer loyalty by being friendly, attentive and respectful of customers
Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
Professional presentation in attire, demeanor, appearance and compliance to company dress code
Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
Consistently capture accurate and valid customer information at the POS
Maintain awareness of all current promotions and process them correctly at the Point of Sale
Demonstrate the ability to make decisions with sound judgement, and in the best interest of the TPS customer, store team, and business
Continually train and coach associates on GUEST service behaviors and assigned tasks
Demonstrate desire to participate in training and development utilizing all training resources available
Prepare incoming product for the sales floor by following instruction and guidance from supervisors
Merchandise product following company visual guidelines and visual standards
Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
Uphold store maintenance and cleanliness standards
After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
Perform management functions as expected. This includes, but is not limited to: opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks etc.
Assist with all other related tasks as directed within assigned time frame
Comply with all company policies and procedures
JOB REQUIREMENTS:
Previous experience and leadership work in specialty retail is preferred
Ability to work a flexible schedule to include nights, weekends, and holidays
Demonstrate an ability to multi task while being attentive to customers
Proficient in using Microsoft Office and POS Systems
Ability to work well and be a leader in a team environment
Ability to be mobile on a sales floor for extended periods of time
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.
Please be aware that any pay ranges displayed on The Paper Store's job postings are to accommodate the wide range of candidate experience, store sales volume and geography.
Part Time Management position - Flexible schedule - Days, nights, weekends and holidays.
Stockroom Specialist
The Paper Store job in Brookfield, CT
Job Description
The Paper Store is committed to being the premiere destination for all of our customer's gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Stockroom Specialists are responsible for delivering world class service, achieving sales goals and maintaining operational standards in a fun and fast paced retail environment. Stockroom Specialists report directly to the Store Team Leader.
Stockroom Specialists are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Stockroom Specialists responsibilities also include contributing to the profitability of the store by overseeing day to day operations of the store, ensuring compliance to all company inventory control practices and maintaining backroom organization and cleanliness.
KEY RESPONSIBILITIES:
Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again
Be a TPS Brand Ambassador
Build customer loyalty by being friendly, attentive and respectful of customers
Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
Professional presentation in attire, demeanor, appearance and compliance to company dress code
Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team, and business
Enthusiastically participate in training and development utilizing all training resources available
Demonstrate initiative to cross train in all departments to support bench strength in department leadership
Continually train and coach associates in operational tasks, inventory practices, backroom organization, and GUEST service behaviors
Maintain the integrity of the store inventory through proper receiving practices, including; sending and receiving of product, reporting inventory discrepancies in timely manner, processing store damages, research inventory discrepancies etc. while following corporate guidelines
Perform inventory tasks such as correction adjustments, price changes, and stock balancing transfers
Organize and maintain the stock room, storage areas, and bathrooms to meet company standards at all times
Order and maintain supplies while adhering to a corporate issued budget
Ensure communication in regard to operations (Smart Sheet, email, etc.) are acted upon in a timely manner
Ensure IT equipment, i.e. registers and register equipment, computers, electricity and internet control panels, etc., are running up to standards. Work in conjunction with corporate IT team to resolve equipment issues
After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
Understand, employ and educate TPS safety standards
Perform management functions as expected to meet the needs of the business. This may include, but is not limited to opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
Assist the Store Team Leader to execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
Complete all other related tasks/projects as required within assigned time frame
Comply with all company policies and procedure
JOB REQUIREMENTS:
Previous experience in specialty retail is preferred
Previous experience in specialty retail Inventory control is preferred
Demonstrate an ability to multitask while being attentive to customers
Ability to be mobile on the sales floor and/or stock room for extended periods of time
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
Ability to work a flexible schedule to include nights, weekends, and holidays
Ability to work well and be a leader in a team environment
Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team player
Ability to work autonomously while paying strong attention to organizational detail
Proficient in using Microsoft Office and POS Systems
The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.
Please be aware that any pay ranges displayed on The Paper Store's job postings are to accommodate the wide range of candidate experience, store sales volume and geography.
Part Time - Seasonal
Retail Warehouse Associate - Product Support
Bohemia, NY job
Job Title Retail Warehouse Associate Our Retail Warehouse Support Associates are essential team members at Bob's Discount Furniture, playing a critical role in the back-end operations that make our stores shine. Whether part-time or full-time, this role ensures our showrooms are staged to perfection, our merchandise is handled with care, and our customers receive exceptional service from behind the scenes. This position works closely with store leadership and visual merchandising to maintain safety, cleanliness, inventory integrity, and showroom readiness.
What You'll Bring to Bob's
At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by hands-on capabilities, teamwork, dependability, and a passion for doing great work with pride. If you're someone who enjoys fast-paced physical tasks, working with a team, and contributing to a store's success, this is the role for you!
Key Skills for Success
To excel in this role, you will need to demonstrate strengths in the following skill areas:
Core Competencies & Expertise
* Receiving, Staging, and Shipping Operations
* Safe and Efficient Stockroom Management
* Visual Merchandising Prep and Assembly Support
* Inventory Control and Organization
* Team Collaboration and Task Execution
* Customer Pickup Coordination and Service
* Workplace Cleanliness and Safety Compliance
* Adaptability in a Retail Schedule Environment
Preferred Competencies & Skills
* Prior warehouse, stockroom, or back-end retail experience
* Familiarity with visual display setup and basic assembly tasks
* Customer service exposure or café support experience
* Desire for career advancement in a supportive team setting
* Strong work ethic and pride in quality performance
Who We Are
At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.
Benefits & Perks
* Medical, Dental, and Vision insurance
* Employer-paid and voluntary Life Insurance
* 401(k) Profit Sharing Plan with generous match
* Paid time off: sick days, vacation, holidays-and your birthday!
* Employee Assistance Program and Emergency Financial Aid Programs
* Employee Discounts starting on Day 1
* Flexible retail schedules
* Tuition reimbursement and development opportunities
Our Culture & Core Values
At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other!
Minimum Qualifications
* Must be at least 18 years old
* Ability to work nights, weekends, and holidays
* Ability to lift, move, and assemble merchandise
* Strong communication and listening skills
* Must be able to work well in a team environment
Physical Demands
* Regular lifting and movement of up to 50 lbs
* Standing, walking, and climbing throughout shifts
* Manual handling of furniture and visual staging elements
Diversity is a Core Value at Bob's
At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.
Starting pay: $17 per hour
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
Pay: $17 per hour
It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact *******************************. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Auto-ApplyAutomotive Store Manager
Bridgeport, CT job
Monro, Inc.
Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry-Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we're currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.
Destination Monro - Your Career is Here!
Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro! - Your career is here.
Job Description
The Store Manager position is responsible for providing the day-to-day leadership to the store and teammates. This position supports Monro's vision in becoming a leader for automotive and tire centers, trusted by consumers as the best place for quality maintenance and repairs.
Compensation: The range for this role is from $65,000 - $100,000+ This role is eligible for additional compensation and incentives. Pay will be based on experience level.
Essential Functions:
Develop sales and technical teammates to produce a consistent 5-star Guest experience
Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry
Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty
Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services
Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates
Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses
Perform other duties as assigned
Management Responsibility:
The Store Manager position provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Technical Service Manager, Service Manager, and Assistant Store Manager. This position operates under the general direction of the District Manager.
Qualifications
High School Diploma or equivalent. 4-6 years of demonstrated leadership experience in a Automotive retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve set goals and objectives.
Knowledge & Skills:
Guest and team focused mindset with extensive experience in customer-facing, customer-centric environments
Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports
Business mentality with the drive to exceed established goals
Possess basic algebra skills to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages
Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment
Ability to take initiative in identifying problems, collecting data, and establishing facts in order to produce practical decisions and solutions
Ability to effectively mentor, coach and develop teammates
Work Environment & Physical Requirements:
This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt and dust.
Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)
Ability to work flexible hours, days, evenings, weekends and holidays
Must be able to lift, carry and stock merchandise and supplies up to 50 lbs. without assistance
Frequent standing and walking for long periods of time
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
Additional Information
Benefits
Health Insurance
Dental Insurance
401K Retirement Plan with Company Match
Paid vacation
Paid Holidays
Employee Discounts
Career Development
Your next Destination!
Growth Opportunity:
At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
General Service Technician
Cheshire, CT job
Company Description Monro's family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company's regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro. Destination Monro -Your Career is Here! About The Role: Compensation is $16.35 - 18 Per hour based on experience. The General Service Technician is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests. Additionally, as a key holder and manager on duty (MOD) when needed, the General Service Technician plays a vital role in providing a superior guest experience, driving sales of automotive services and tires, and ensuring a welcoming in-store atmosphere. Job Description Responsibilities: * Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation. * Tire Services - perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair. * Vehicle Services - perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations. * Consistently complete Monro's Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs. * Assist in inventory management to include pulling tires and parts, unloading and stocking inventory. * Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition. * Consistently perform service(s) in accordance with Monro's safety standards including but not limited to Monro's Wheel Torque, Oil safety and compliance procedures. * Test drive vehicles in accordance with Monro's Road Test policy, including consistently dedicated test drive routes, while observing utilizing our all local traffic and safety laws. *
Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures. * Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules. Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc. *
Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering. * This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities. * Able to understand and effectively communicate all products and services Monro offers to guests. * Perform other duties as assigned and required. Qualifications * High School Diploma or equivalent is preferred. * Automotive training including basic car maintenance and repair or the equivalent combination of education and experience. * Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer's vehicles to conduct test drives. * Required to own a basic set of tools or participate in Monro's tool purchase program. Work Environment & Physical Requirements: This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to: * Ability to work flexible hours, days, evenings, weekends, and holidays. * Must be able to see, and lift, carry and stock merchandise and supplies up to 50 lbs. without assistance. * Frequent standing and walking for long periods of time. * Frequent reaching overhead and below the knees, including squatting, bending, stooping,kneeling, twisting. Additional Information Benefits * Performance based incentives * Paid vacation and holidays for Full-Time Teammates * Reimbursement for ASE Certifications * Reimbursement for State Inspection Licenses, where applicable * 401k eligibility immediately upon hire * Direct Deposit * Employee Discounts * Healthcare, Vision, and Dental for Full time teammates * Employee Access Perks * Career Advancement Opportunities Your next Destination! Growth Opportunity: At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers. Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Bob's Squad Sales Support Associate
Nesconset, NY job
Job Title Bob's Squad Sales Support Associate
Join Bob's Discount Furniture as a Bob's Squad Sales Support Associate and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you'll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you'll use technology and service skills to represent Bob's with integrity, enthusiasm, and care.
This is a full-time, in-store position with required flexibility to work nights, weekends, and holidays.
What You'll Bring to Bob's
At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by customer focus, communication, tech-savviness, and the ability to support multiple functions in a dynamic retail environment. If you're a team player who loves solving problems and connecting with people, this is the opportunity for you!
Key Skills for Success
To excel in this role, you will need to demonstrate strengths in the following skill areas:
Core Competencies & Expertise
Guest communication and empathy
Omnichannel customer support (in-store, phone, digital)
Order entry and accuracy using support systems
Cash handling and payment processing
Multitasking and follow-through
Problem-solving and root cause analysis
Positive mindset and professionalism
Technology adaptability and system usage
Preferred Competencies & Skills
Experience in retail, call centers, or customer service
Sales or CRM system familiarity
Experience supporting store operations or fulfillment
Who We Are
At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.
Benefits & Perks
National Medical, Dental, and Vision Insurance
Paid Vacation, Sick Days, Holidays, and your Birthday
401(k) Profit Sharing Plan with a generous company match
Pet Insurance and employer-paid Life Insurance
Legal & Financial Planning assistance and wellness resources
Tuition Reimbursement and employee scholarships
Ongoing training and career development through Workday Learning
Employee Discount on Day 1, plus merchant partner savings
Our Culture & Core Values
At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other!
Minimum Qualifications
Must be at least 18 years old to be considered for employment with Bob's
Ability to work flexible retail hours including weekends and holidays
Strong verbal communication, judgment, and customer service skills
Basic computer proficiency and willingness to learn new technologies
Physical Demands
Ability to stand and walk on showroom floor
Ability to sit and perform computer-based work at a desk
Ability to speak clearly on phone and use standard office equipment
Diversity is a Core Value at Bob's
At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
Pay: $17.50 per hour
It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact *******************************. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Auto-ApplyAutomotive Mechanic/Technician
Milford, CT job
Monro's family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.
Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company's regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.
Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.
Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro. ,
Destination Monro -Your Career is Here!
Job Description
Automotive Mechanic/Technician
Pay: $17 to $40 per hour. Pay is based on experience. This role is eligible for additional compensation and incentives.
Responsible for the efficient, diagnosis, repair and maintenance of Guest's vehicles, the Automotive Technician position is a great way to start your career at Monro. Starting day 1 you will begin a comprehensive Technician training program, covering all aspects of your new role, while preparing you for the next. As an Automotive Technician for Monro, you will be an essential team member, performing repair services on Guest vehicles. More importantly, you will be part of a team working together to deliver 5 Star Guest experiences, while using your Technician skills to take care of people, their cars and ensure our guests have safe, reliable transportation.
Responsibilities
Perform brakes, suspension, tire installation, scheduled maintenance, and all manner of automotive repairs and maintenance, that you are qualified to perform
Secure our guests approval to perform the work as a result of the diagnosis; and always maintain a clean, neat work area
Complete thorough automotive vehicle inspections on every vehicle you service and perform any repairs and maintenance
Test drive guest vehicles and use our shop truck in a safe manner to pick up inventory as needed
Collaborate with teammates and provide leadership to General Service Technicians
Qualifications
Minimum Qualifications
2+ years of automotive technician experience
Valid Driver License
Own a basic set of automotive tools or participate in tool purchase program.
Ability to work with hands overhead, stand for long periods and lift 50 lbs.
Guest and team focused mindset
Have and maintain an Automotive Technician State Inspector's license, where applicable.
Preferred Qualifications
ASE automotive certification in at least one of A1-A8
Automotive Technician State Inspector License
Automotive technical school certificate/degree
Additional Information
Benefits
Performance based incentives
Paid vacation and holidays for Full-Time Teammates
Reimbursement for ASE Certifications
Reimbursement for State Inspection Licenses, where applicable
401k eligibility immediately upon hire
Direct Deposit
Employee Discounts
Healthcare, Vision, and Dental for Full time teammates
Employee Access Perks
Career Advancement Opportunities
Your next Destination!
Growth Opportunity:
At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Store Team Leader
The Paper Store job in Fairfield, CT
The Paper Store is committed to being the premiere destination for all of our customer's gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service.
The Store Team Leader is responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Store Team Leader responsibilities also include building and inspiring high-performing teams who achieve sales goals, managing payroll, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team accountable for upholding The Paper Store mission statement, standards, and policies.
The Store Team Leader reports directly to the District Manager.
KEY RESPONSIBILITIES:
Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again
Be a TPS Brand Ambassador
Build customer loyalty by being friendly, attentive and respectful of customers
Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
Create a positive work environment by modeling ethical behavior, fostering open communication and maintaining confidential information as required
After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team and business
Demonstrate a commitment to training and development utilizing all training resources available
Execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departments
Continually train and coach associates in all areas of the business including visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors
Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback and motivation)
Build positive working relationships with District Manager, peers, merchandisers and corporate partners
Resolve conflicts, problem solve and facilitate complex conversations with honesty and respect
Effectively manage supply, and payroll budgets on a weekly/monthly basis
Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
Complete all other related tasks/direction as assigned by the District Manager within assigned time frame
Achieve hiring goals, maintain a staff that meets the needs of the business, and retain top talent
Fill open positions within 30 days by actively networking and recruiting
Ensure compliance to all company Policies, Procedures and expectations
JOB REQUIREMENTS:
Previous experience in specialty retail management is preferred
College degree preferred
Ability to adapt to and lead change
Ability to work a flexible schedule to include nights, weekends, and holidays; must be able to work a schedule that fits the needs of the business
Ability to create a team environment through positive leadership
Professional presentation in attire, demeanor, appearance and compliance to company dress code
Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
Ability to multitask, while being attentive to customers
Proficient in using Microsoft Office and POS Systems
Ability to work autonomously while paying strong attention to detail
Ability to be mobile on the sales floor and/or stock room for extended periods of time.
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
The Paper Store is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.
Auto-ApplyAutomotive Store Manager
West Haven, CT job
Monro, Inc. Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry-Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we're currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.
Destination Monro - Your Career is Here!
Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro! - Your career is here.
Job Description
The Store Manager position is responsible for providing the day-to-day leadership to the store and teammates. This position supports Monro's vision in becoming a leader for automotive and tire centers, trusted by consumers as the best place for quality maintenance and repairs.
Compensation: The range for this role is from $65,000 - $100,000+ This role is eligible for additional compensation and incentives. Pay will be based on experience level.
Essential Functions:
* Develop sales and technical teammates to produce a consistent 5-star Guest experience
* Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry
* Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty
* Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services
* Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates
* Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses
* Perform other duties as assigned
Management Responsibility:
The Store Manager position provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Technical Service Manager, Service Manager, and Assistant Store Manager. This position operates under the general direction of the District Manager.
(INDR8)
Qualifications
High School Diploma or equivalent. 4-6 years of demonstrated leadership experience in a Automotive retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve set goals and objectives.
Knowledge & Skills:
* Guest and team focused mindset with extensive experience in customer-facing, customer-centric environments
* Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports
* Business mentality with the drive to exceed established goals
* Possess basic algebra skills to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages
* Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment
* Ability to take initiative in identifying problems, collecting data, and establishing facts in order to produce practical decisions and solutions
* Ability to effectively mentor, coach and develop teammates
Work Environment & Physical Requirements:
This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt and dust.
Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)
Ability to work flexible hours, days, evenings, weekends and holidays
Must be able to lift, carry and stock merchandise and supplies up to 50 lbs. without assistance
Frequent standing and walking for long periods of time
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
Additional Information
Benefits
* Health Insurance
* Dental Insurance
* 401K Retirement Plan with Company Match
* Paid vacation
* Paid Holidays
* Employee Discounts
* Career Development
Your next Destination!
Growth Opportunity:
At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
General Service Technician
Cheshire, CT job
Monro's family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.
Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company's regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.
Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.
Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.
Destination Monro -Your Career is Here!
About The Role:
Compensation is $16.35 - 18 Per hour based on experience.
The General Service Technician is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests. Additionally, as a key holder and manager on duty (MOD) when needed, the General Service Technician plays a vital role in providing a superior guest experience, driving sales of automotive services and tires, and ensuring a welcoming in-store atmosphere.
Job Description
Responsibilities:
Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
Tire Services - perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
Vehicle Services - perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations.
Consistently complete Monro's Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.
Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
Consistently perform service(s) in accordance with Monro's safety standards including but not limited to Monro's Wheel Torque, Oil safety and compliance procedures.
Test drive vehicles in accordance with Monro's Road Test policy, including consistently dedicated test drive routes, while observing utilizing our all local traffic and safety laws.
Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules. Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Able to understand and effectively communicate all products and services Monro offers to guests.
Perform other duties as assigned and required.
Qualifications
High School Diploma or equivalent is preferred.
Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.
Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer's vehicles to conduct test drives.
Required to own a basic set of tools or participate in Monro's tool purchase program.
Work Environment & Physical Requirements:
This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:
Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, and lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping,kneeling, twisting.
Additional Information
Benefits
Performance based incentives
Paid vacation and holidays for Full-Time Teammates
Reimbursement for ASE Certifications
Reimbursement for State Inspection Licenses, where applicable
401k eligibility immediately upon hire
Direct Deposit
Employee Discounts
Healthcare, Vision, and Dental for Full time teammates
Employee Access Perks
Career Advancement Opportunities
Your next Destination!
Growth Opportunity:
At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Department Manager
The Paper Store job in East Islip, NY
The Paper Store is committed to being the premiere destination for all of our customer's gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Department Managers are responsible for: delivering world class service, achieving sales goals and maintaining company standards in a fun and fast paced retail environment. The Department Manager reports directly to the Store Team Leader.
Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Department Manager responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves accountable for upholding The Paper Store mission statement, standards, and policies.
KEY RESPONSIBILITIES:
Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again
Be a TPS Brand Ambassador
Build customer loyalty by being friendly, attentive and respectful of customers
Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
Professional attire, demeanor, appearance and compliance to company dress code required
Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
Demonstrate a commitment to training and development utilizing all training resources available
Demonstrate initiative to cross train in all departments to support bench strength in department leadership
Continually train and coach associates' on merchandising/operational tasks, company expectations, and GUEST service standards
Lead and execute completion of company directives within appropriate time frames
Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
Maintain awareness of all current promotions and process them correctly at the POS
Champion new product launches by being the material expert in new product information
Ensure all marketing and promotion signage is up to date and placed correctly
Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner
After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager
Comply with all company policies and procedures
JOB REQUIREMENTS:
Previous experience in specialty retail is preferred
Demonstrate an ability to multi task while being attentive to customers
Ability to adapt to and lead change
Proficient in using Microsoft Office and POS Systems
Ability to be mobile on the sales floor and/or stock room for extended periods of time
Ability to work a flexible schedule to include nights, weekends, and holidays
Ability to work well, and be a leader, in a team environment
Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
Ability to work autonomously while paying strong attention to detail
Ability to be mobile on the sales floor and/or stock room for extended periods of time
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
Willingness to travel to new store openings, store remodels, etc.
The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.
Please be aware that any pay ranges displayed on The Paper Store's job postings are to accommodate the wide range of candidate experience, store sales volume and geography.
Looking for someone with leadership experience, open availability is needed.
Auto-ApplyBob's Squad Sales Support Associate
Yonkers, NY job
Job Title Bob's Squad Support Associate
Join Bob's Discount Furniture as a Bob's Squad Support Associate and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you'll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you'll use technology and service skills to represent Bob's with integrity, enthusiasm, and care.
This is a full-time, in-store position with required flexibility to work a retail schedule.
What You'll Bring to Bob's
At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by customer focus, communication, tech-savviness, and the ability to support multiple functions in a dynamic retail environment. If you're a team player who loves solving problems and connecting with people, this is the opportunity for you!
Key Skills for Success
To excel in this role, you will need to demonstrate strengths in the following skill areas:
Core Competencies & Expertise
Guest communication and empathy
Omnichannel customer support (in-store, phone, digital)
Order entry and accuracy using support systems
Cash handling and payment processing
Multitasking and follow-through
Problem-solving and root cause analysis
Positive mindset and professionalism
Technology adaptability and system usage
Preferred Competencies & Skills
Experience in retail, call centers, or customer service
Sales or CRM system familiarity
Experience supporting store operations or fulfillment
Who We Are
At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.
Benefits & Perks
National Medical, Dental, and Vision Insurance
Paid Vacation, Sick Days, Holidays, and your Birthday
401(k) Profit Sharing Plan with a generous company match
Pet Insurance and employer-paid Life Insurance
Legal & Financial Planning assistance and wellness resources
Tuition Reimbursement and employee scholarships
Ongoing training and career development through Workday Learning
Employee Discount on Day 1, plus merchant partner savings
Our Culture & Core Values
At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other!
Minimum Qualifications
Must be at least 18 years old to be considered for employment with Bob's
Ability to work flexible retail hours
Strong verbal communication, judgment, and customer service skills
Basic computer proficiency and willingness to learn new technologies
Physical Demands
Ability to stand and walk on showroom floor
Ability to sit and perform computer-based work at a desk
Ability to speak clearly on phone and use standard office equipment
Diversity is a Core Value at Bob's
At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
Pay: $17.39 per hour
It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact *******************************. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Auto-ApplyAutomotive Store Manager
West Haven, CT job
Monro, Inc.
Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry-Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we're currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.
Destination Monro - Your Career is Here!
Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro! - Your career is here.
Job Description
The Store Manager position is responsible for providing the day-to-day leadership to the store and teammates. This position supports Monro's vision in becoming a leader for automotive and tire centers, trusted by consumers as the best place for quality maintenance and repairs.
Compensation: The range for this role is from $65,000 - $100,000+ This role is eligible for additional compensation and incentives. Pay will be based on experience level.
Essential Functions:
Develop sales and technical teammates to produce a consistent 5-star Guest experience
Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry
Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty
Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services
Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates
Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses
Perform other duties as assigned
Management Responsibility:
The Store Manager position provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Technical Service Manager, Service Manager, and Assistant Store Manager. This position operates under the general direction of the District Manager.
(INDR8)
Qualifications
High School Diploma or equivalent. 4-6 years of demonstrated leadership experience in a Automotive retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve set goals and objectives.
Knowledge & Skills:
Guest and team focused mindset with extensive experience in customer-facing, customer-centric environments
Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports
Business mentality with the drive to exceed established goals
Possess basic algebra skills to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages
Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment
Ability to take initiative in identifying problems, collecting data, and establishing facts in order to produce practical decisions and solutions
Ability to effectively mentor, coach and develop teammates
Work Environment & Physical Requirements:
This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt and dust.
Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)
Ability to work flexible hours, days, evenings, weekends and holidays
Must be able to lift, carry and stock merchandise and supplies up to 50 lbs. without assistance
Frequent standing and walking for long periods of time
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
Additional Information
Benefits
Health Insurance
Dental Insurance
401K Retirement Plan with Company Match
Paid vacation
Paid Holidays
Employee Discounts
Career Development
Your next Destination!
Growth Opportunity:
At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Automotive General Service Technician
Meriden, CT job
Company Info:
Monro's family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.
Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company's regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.
Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.
Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.
Destination Monro -Your Career is Here!
About The Role:
The General Service Technician role is full time or part-time and is an hourly position based on needs of the business. The General Service Technician is responsible for performing basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions while ensuring that guest expectations for time commitments and quality are consistently met.
Job Description
Responsibilities:
Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
Tire Services - perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
Vehicle Services - perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations.
Consistently complete Monro's Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.
Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
Consistently perform service(s) in accordance with Monro's safety standards including but not limited to Monro's Wheel Torque, Oil safety and compliance procedures.
Test drive vehicles in accordance with Monro's Road Test policy, including consistently utilizing our dedicated test drive routes, while observing all local traffic and safety laws.
Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
Perform other duties as assigned and required.
Compensation: The hourly range for this role is $16 - $18 This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.
Qualifications
Qualifications:
High School Diploma or equivalent is preferred.
Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.
Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer's vehicles to conduct test drives.
Required to own a basic set of tools or participate in Monro's tool purchase program.
Profile Summary:
Ability to take initiative in identifying problems, collecting data, and establishing facts to make practical decisions and recommend solutions.
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.
Additional Information
Work Environment & Physical Requirements:
This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:
Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, and lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Benefits:
Performance based incentives
Paid vacation and holidays for Full Time Teammates
Reimbursement for ASE Certifications
Reimbursement for State Inspection Licenses, where applicable
401k eligibility immediately upon hire
Direct Deposit
Employee Discounts
Healthcare, Vision, and Dental for Full time Teammates
Employee Access Perks
Career Advancement Opportunities
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon the Company's needs.
Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
Your next Destination!
Growth Opportunity:
At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Store Team Leader
The Paper Store job in Fairfield, CT
Job Description
The Paper Store is committed to being the premiere destination for all of our customer's gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service.
The Store Team Leader is responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Store Team Leader responsibilities also include building and inspiring high-performing teams who achieve sales goals, managing payroll, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team accountable for upholding The Paper Store mission statement, standards, and policies.
The Store Team Leader reports directly to the District Manager.
KEY RESPONSIBILITIES:
Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again
Be a TPS Brand Ambassador
Build customer loyalty by being friendly, attentive and respectful of customers
Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
Create a positive work environment by modeling ethical behavior, fostering open communication and maintaining confidential information as required
After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team and business
Demonstrate a commitment to training and development utilizing all training resources available
Execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departments
Continually train and coach associates in all areas of the business including visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors
Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback and motivation)
Build positive working relationships with District Manager, peers, merchandisers and corporate partners
Resolve conflicts, problem solve and facilitate complex conversations with honesty and respect
Effectively manage supply, and payroll budgets on a weekly/monthly basis
Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
Complete all other related tasks/direction as assigned by the District Manager within assigned time frame
Achieve hiring goals, maintain a staff that meets the needs of the business, and retain top talent
Fill open positions within 30 days by actively networking and recruiting
Ensure compliance to all company Policies, Procedures and expectations
JOB REQUIREMENTS:
Previous experience in specialty retail management is preferred
College degree preferred
Ability to adapt to and lead change
Ability to work a flexible schedule to include nights, weekends, and holidays; must be able to work a schedule that fits the needs of the business
Ability to create a team environment through positive leadership
Professional presentation in attire, demeanor, appearance and compliance to company dress code
Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
Ability to multitask, while being attentive to customers
Proficient in using Microsoft Office and POS Systems
Ability to work autonomously while paying strong attention to detail
Ability to be mobile on the sales floor and/or stock room for extended periods of time.
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
The Paper Store is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.
Automotive Store Manager
Stamford, CT job
Monro, Inc.
Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry-Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we're currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.
Destination Monro - Your Career is Here!
Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro! - Your career is here.
Job Description
The Store Manager position is responsible for providing the day-to-day leadership to the store and teammates. This position supports Monro's vision in becoming a leader for automotive and tire centers, trusted by consumers as the best place for quality maintenance and repairs.
Compensation: The range for this role is from $65,000 - $100,000+ This role is eligible for additional compensation and incentives. Pay will be based on experience level.
Essential Functions:
Develop sales and technical teammates to produce a consistent 5-star Guest experience
Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry
Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty
Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services
Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates
Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses
Perform other duties as assigned
Management Responsibility:
The Store Manager position provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Technical Service Manager, Service Manager, and Assistant Store Manager. This position operates under the general direction of the District Manager.
Qualifications
High School Diploma or equivalent. 4-6 years of demonstrated leadership experience in a Automotive retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve set goals and objectives.
Knowledge & Skills:
Guest and team focused mindset with extensive experience in customer-facing, customer-centric environments
Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports
Business mentality with the drive to exceed established goals
Possess basic algebra skills to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages
Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment
Ability to take initiative in identifying problems, collecting data, and establishing facts in order to produce practical decisions and solutions
Ability to effectively mentor, coach and develop teammates
Work Environment & Physical Requirements:
This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt and dust.
Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)
Ability to work flexible hours, days, evenings, weekends and holidays
Must be able to lift, carry and stock merchandise and supplies up to 50 lbs. without assistance
Frequent standing and walking for long periods of time
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
Additional Information
Benefits
Health Insurance
Dental Insurance
401K Retirement Plan with Company Match
Paid vacation
Paid Holidays
Employee Discounts
Career Development
Your next Destination!
Growth Opportunity:
At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Keyholder
The Paper Store job in Milford, CT
Job Description
The Paper Store is committed to being the premiere destination for all of our customer's gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Key Holders are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Key Holders report directly to the Store Team Leader and other members of management.
Key Holders are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Key Holders are responsible for all Sales Associate responsibilities. Responsibilities also include providing the team with continuous coaching to improve sales and service, processing customer returns and exchanges, supervising the sales floor, and performing store opening/closing procedures.
KEY RESPONSIBILITIES:
Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again
Be a TPS Brand Ambassador
Build customer loyalty by being friendly, attentive and respectful of customers
Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
Professional presentation in attire, demeanor, appearance and compliance to company dress code
Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
Consistently capture accurate and valid customer information at the POS
Maintain awareness of all current promotions and process them correctly at the Point of Sale
Demonstrate the ability to make decisions with sound judgement, and in the best interest of the TPS customer, store team, and business
Continually train and coach associates on GUEST service behaviors and assigned tasks
Demonstrate desire to participate in training and development utilizing all training resources available
Prepare incoming product for the sales floor by following instruction and guidance from supervisors
Merchandise product following company visual guidelines and visual standards
Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
Uphold store maintenance and cleanliness standards
After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
Perform management functions as expected. This includes, but is not limited to: opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks etc.
Assist with all other related tasks as directed within assigned time frame
Comply with all company policies and procedures
JOB REQUIREMENTS:
Previous experience and leadership work in specialty retail is preferred
Ability to work a flexible schedule to include nights, weekends, and holidays
Demonstrate an ability to multi task while being attentive to customers
Proficient in using Microsoft Office and POS Systems
Ability to work well and be a leader in a team environment
Ability to be mobile on a sales floor for extended periods of time
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.
Please be aware that any pay ranges displayed on The Paper Store's job postings are to accommodate the wide range of candidate experience, store sales volume and geography.
Automotive General Service Technician
Meriden, CT job
Company Info:
Monro's family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.
Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company's regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.
Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.
Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.
Destination Monro -Your Career is Here!
About The Role:
The General Service Technician role is full time or part-time and is an hourly position based on needs of the business. The General Service Technician is responsible for performing basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions while ensuring that guest expectations for time commitments and quality are consistently met.
Job Description
Responsibilities:
Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
Tire Services - perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
Vehicle Services - perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations.
Consistently complete Monro's Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.
Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
Consistently perform service(s) in accordance with Monro's safety standards including but not limited to Monro's Wheel Torque, Oil safety and compliance procedures.
Test drive vehicles in accordance with Monro's Road Test policy, including consistently utilizing our dedicated test drive routes, while observing all local traffic and safety laws.
Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
Perform other duties as assigned and required.
Compensation: The hourly range for this role is $16 - $18 This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.
Qualifications
Qualifications:
High School Diploma or equivalent is preferred.
Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.
Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer's vehicles to conduct test drives.
Required to own a basic set of tools or participate in Monro's tool purchase program.
Profile Summary:
Ability to take initiative in identifying problems, collecting data, and establishing facts to make practical decisions and recommend solutions.
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.
Additional Information
Work Environment & Physical Requirements:
This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:
Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, and lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Benefits:
Performance based incentives
Paid vacation and holidays for Full Time Teammates
Reimbursement for ASE Certifications
Reimbursement for State Inspection Licenses, where applicable
401k eligibility immediately upon hire
Direct Deposit
Employee Discounts
Healthcare, Vision, and Dental for Full time Teammates
Employee Access Perks
Career Advancement Opportunities
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon the Company's needs.
Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
Your next Destination!
Growth Opportunity:
At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Department Manager
The Paper Store job in Milford, CT
Job Description
The Paper Store is committed to being the premiere destination for all of our customer's gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Department Managers are responsible for: delivering world class service, achieving sales goals and maintaining company standards in a fun and fast paced retail environment. The Department Manager reports directly to the Store Team Leader.
Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Department Manager responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves accountable for upholding The Paper Store mission statement, standards, and policies.
KEY RESPONSIBILITIES:
Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again
Be a TPS Brand Ambassador
Build customer loyalty by being friendly, attentive and respectful of customers
Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
Professional attire, demeanor, appearance and compliance to company dress code required
Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
Demonstrate a commitment to training and development utilizing all training resources available
Demonstrate initiative to cross train in all departments to support bench strength in department leadership
Continually train and coach associates' on merchandising/operational tasks, company expectations, and GUEST service standards
Lead and execute completion of company directives within appropriate time frames
Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
Maintain awareness of all current promotions and process them correctly at the POS
Champion new product launches by being the material expert in new product information
Ensure all marketing and promotion signage is up to date and placed correctly
Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner
After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager
Comply with all company policies and procedures
JOB REQUIREMENTS:
Previous experience in specialty retail is preferred
Demonstrate an ability to multi task while being attentive to customers
Ability to adapt to and lead change
Proficient in using Microsoft Office and POS Systems
Ability to be mobile on the sales floor and/or stock room for extended periods of time
Ability to work a flexible schedule to include nights, weekends, and holidays
Ability to work well, and be a leader, in a team environment
Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
Ability to work autonomously while paying strong attention to detail
Ability to be mobile on the sales floor and/or stock room for extended periods of time
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
Willingness to travel to new store openings, store remodels, etc.
The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.
Please be aware that any pay ranges displayed on The Paper Store's job postings are to accommodate the wide range of candidate experience, store sales volume and geography.