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Customer Care Representative Jobs At The Plymouth Rock Company Incorporated

- 392 Jobs
  • Customer Service Representative- Independent Agent Channel

    Plymouth Rock Assurance 4.7company rating

    Customer Care Representative Job At The Plymouth Rock Company Incorporated

    Our Customer Service Representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions with our customers and agents. Essential Functions and Responsibilities Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. Deliver first call resolution and a low customer effort. Develop and maintain complete product knowledge of all lines (Auto and Umbrella). Accurately enter and update policy information into the various processing systems and handle phone inquiries. Develop and foster Agent/Company Relationships. Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment. High energy and motivation to follow up and take ownership. Flexibility and ability to work under pressure. Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. Willingness and ability to learn new functions within the Customer Solutions Center. Qualifications and Education The ability to work flexible or changing schedules is a critical aspect of this department. Hours for this position are shifts between 8:00 am- 5:00pm Monday-Friday. Above average interpersonal, listening, communication and organizational skills. Good analytical and decision-making skills. Excellent computer/data entry and general math skills. The ability to communicate in Spanish is a plus! College degree and/or PC license are a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
    $36k-42k yearly est. 6d ago
  • Customer Care Representative

    Plymouth Rock 4.7company rating

    Customer Care Representative Job At The Plymouth Rock Company Incorporated

    Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock! We're currently seeking passionate individuals to join our team as Customer Care Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Care Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism. Essential Functions and Responsibilities * Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy. * Ensure first call resolution, making the customer experience as seamless as possible. * Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella). * Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment. * Utilize your analytical and decision-making skills to address policy changes and corrections effectively. * Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise. * The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday. Qualifications and Education * Strong interpersonal, communication, and organizational skills. * Analytical mindset with good decision-making abilities. * Proficiency in computer skills and data entry. * High motivation to take ownership and follow up on tasks. * Flexibility to adapt to a fast-paced, changing environment. * Ability to work weekdays and rotational Saturdays * High school diploma required, college degree is a plus! * Spanish language proficiency is a plus! What We Offer * A supportive and empowering work environment where your contributions are valued. * Opportunities for growth and development. * Competitive compensation and comprehensive benefits package. * 4 Weeks of Paid Time Off. * Paid Training, Licensing, and additional certifications. * Tuition and Wellness Reimbursement programs. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent". #LI-DNI
    $31k-38k yearly est. 60d+ ago
  • Entry Level Sales Representative - Bilingual (Up to $2,500 in Bonuses)

    Government Employees Insurance Company 4.1company rating

    Tucson, AZ Jobs

    Bilingual Sales Representative - Tucson, AZ Salary: $20.00 per hour / $40,300.00 annually *Additional 10% bilingual skill differential Increase your earning potential $1,000 Completion bonus after successfully completing training and orientation (around 5 months) Potential to earn additional monthly sales incentives after 10-week training program! +10% evening differential for applicable shifts Have an active P&C or personal lines insurance license? You will be eligible for a $1,500 sign on bonus! Ask your recruiter for more details! At GEICO, our associates are the heart of our company. We're looking for Bilingual Sales Representatives for our Tucson, AZ office who are driven, solution-oriented, and ready to contribute to our company's success. We're seeking outstanding associates who want to kickstart a fulfilling career with one of the most innovative auto insurers in the U.S. As a Bilingual Sales Representative, you'll build rapport with customers without making a single cold call. Our Sales Representatives use compassion and persuasion skills to prepare insurance quotes, advise customers on coverage, and convert quotes into new policies. GEICO offers a career with plenty of development opportunities, where you will feel seen, challenged, and can make an impact from the start. If you enjoy working in a fast-paced, competitive environment and have a passion for sales, this is your opportunity to be part of a great team! Qualifications & Skills: 2 years prior sales OR professional office experience required OR associate's degree or higher Excellent verbal and written communication skills in English and Spanish In Office Position - must commute to 3050 S. M L King Jr Way, Tucson, AZ 85713 Solid computer and multi-tasking skills Ability to effectively communicate, verbally and in writing Ability to work comfortably in a fast-paced, high-volume call center environment Hybrid role: Training 100% in-office; post training 4 days a week in office and work from home 1 day a week #geico300 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. Benefits: As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance with no waiting period** Paid Vacation, Sick and Parental Leave 401(k) Plan Tuition Assistance Paid Training and Licensures *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
    $40.3k yearly 1d ago
  • English-Spanish Bilingual Sales Representative (Up to $2,500 in Bonuses)

    Government Employees Insurance Company 4.1company rating

    Tucson, AZ Jobs

    Bilingual Sales Representative - Tucson, AZ Salary: $20.00 per hour / $40,300.00 annually *Additional 10% bilingual skill differential Increase your earning potential $1,000 Completion bonus after successfully completing training and orientation (around 5 months) Potential to earn additional monthly sales incentives after 10-week training program! +10% evening differential for applicable shifts Have an active P&C or personal lines insurance license? You will be eligible for a $1,500 sign on bonus! Ask your recruiter for more details! At GEICO, our associates are the heart of our company. We're looking for Bilingual Sales Representatives for our Tucson, AZ office who are driven, solution-oriented, and ready to contribute to our company's success. We're seeking outstanding associates who want to kickstart a fulfilling career with one of the most innovative auto insurers in the U.S. As a Bilingual Sales Representative, you'll build rapport with customers without making a single cold call. Our Sales Representatives use compassion and persuasion skills to prepare insurance quotes, advise customers on coverage, and convert quotes into new policies. GEICO offers a career with plenty of development opportunities, where you will feel seen, challenged, and can make an impact from the start. If you enjoy working in a fast-paced, competitive environment and have a passion for sales, this is your opportunity to be part of a great team! Qualifications & Skills: 2 years prior sales OR professional office experience required OR associate's degree or higher Excellent verbal and written communication skills in English and Spanish In Office Position - must commute to 3050 S. M L King Jr Way, Tucson, AZ 85713 Solid computer and multi-tasking skills Ability to effectively communicate, verbally and in writing Ability to work comfortably in a fast-paced, high-volume call center environment Hybrid role: Training 100% in-office; post training 4 days a week in office and work from home 1 day a week #geico300 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. Benefits: As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance with no waiting period** Paid Vacation, Sick and Parental Leave 401(k) Plan Tuition Assistance Paid Training and Licensures *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
    $40.3k yearly 1d ago
  • Member Support Representative

    Centene Medicare 4.5company rating

    New York, NY Jobs

    You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Provides comprehensive support to Fidelis and Wellcare members by addressing inquiries, conducting outreach, and assisting with enrollment in various health plans, including Medicaid, Medicare, and other Fidelis Care products. This role requires in-depth product knowledge, consultative selling, and the ability to facilitate access to services to ensure member satisfaction and retention. Understands the covered benefits, non-covered benefits, exclusions and exemptions Identifies prospective enrollees and determines eligibility for participation in the Advantage Medicare product Assists members in accessing health care, transportation needs and other services or issues as they occur and pertain to members Answers application and service-related questions about Fidelis and Wellcare programs, helping to maintain and attract membership Researches, analyzes, and documents member inquiries regarding program eligibility. Conducts outreach and follow-up calls to educate members on Wellcare products, acting as a liaison between members and various Fidelis and Wellcare departments. Accurately documents all interactions in Salesforce and other relevant systems. Gains and maintains thorough knowledge of Fidelis Care products, including options available through the New York State of Health (NYSOH), Medicaid Managed Care, Child Health Plus, Medicare, MLTC, FIDA, and HARP. Attends and participates in sales meetings, training programs, conventions, and special events. Performs other duties as assigned Complies with all policies and standards Education/Experience: High School Diploma , GED or equivalent required 1+ years marketing, sales or community relations experience, customer service including previous experience, in Healthcare preferably Medicare and/or Medicaid required Bilingual English/Spanish/Cantonese or Mandarin preferred: Specific language skills by some plans may be required State Accident and Health Insurance Agent License within 60 Days required: Current state driver's license Upon Hire required Pay Range: $18.66 - $31.73 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
    $18.7-31.7 hourly 4d ago
  • Provider Support Representative

    Health New England 4.4company rating

    Springfield, MA Jobs

    Purpose Contributes to the overall success of the Provider Experience team by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Accountabilities Champions a customer focused culture to deepen client relationships and leverage broader Health New England's relationships, systems and knowledge. Understand how Health New England's culture and the CX Promise should be considered in day-to-day activities and decisions. Actively pursues effective and efficient operations of their respective areas in accordance with Health New England's Values, its Code of Conduct and the Associate Handbook, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, and conduct. Champions a high performance environment and contributes to an inclusive work environment. Accepts inbound calls and email inquiries/requests from providers and responds according to the processes, procedures, and decision matrices referenced in the team training. Employs the on-line resources to ensure that consistent and accurate information is relayed to providers with regard to inquiries and requests etc. Researches low to medium complexity issues using established protocols and communicates to providers using approved media and standards. Follows the established processes and procedures for addressing or reassigning provider inquiries, requests, or grievances including: root cause determination, standard and non-standard resolution options, expected timelines for resolution and provider communication protocols. Identifies escalated issues and leverages the Provider Support team as well as other HNE functional areas to diffuse situations. Documents interactions, resolution, or reassignment of issues in the established repository tools and within the established standards and timeframes. Education / Experience / Other Information Bachelor's degree or an equivalent combination of education and experience in business or a related field with a minimum of five years health care/provider servicing experience Demonstrated proficiency in the area of provider servicing, support, and issue resolution Basic knowledge of provider reimbursement and claims payment mechanisms Broad based knowledge of Medicare, Medicaid, and commercial product offerings Proficiency with Microsoft applications and applications specific to HNE Working Conditions Standard office environment, with extended period of time sitting, looking at monitors, typing on laptops and communicating via softphones/headsets for virtual meetings. No traveling required.
    $37k-42k yearly est. 14d ago
  • Insurance Customer Service Representative

    Island Insurance Agency 3.4company rating

    New York, NY Jobs

    Island Insurance Agency is a boutique insurance agency focusing on specialized commercial industries and mid to high end personal insurance. Role Description This is a full-time on-site role for a Personal Lines Insurance Customer Service Representative at Island Insurance Agency located in Bronx, NY. The Customer Service Representative will be responsible for assisting customers with insurance inquiries, quotes, policy changes, claims processing, and ensuring customer satisfaction. Qualifications NY State Property & Casualty Insurance License is a requirement 3 - 5 years of personal lines service or account management experience Strong Customer Service and Customer Support skills Excellent communication and interpersonal skills Attention to detail and problem-solving abilities Knowledge of insurance policies and procedures is a plus Proficiency in agency management and insurance company systems Ability to work independently and collaboratively High school diploma or equivalent required, Associate's or Bachelor's degree preferred
    $32k-40k yearly est. 12d ago
  • Customer Service Representative

    Plymouth Rock Assurance 4.7company rating

    Customer Care Representative Job At The Plymouth Rock Company Incorporated

    Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock! We're currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Care Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism. Essential Functions and Responsibilities Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy. Ensure first call resolution, making the customer experience as seamless as possible. Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella). Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment. Utilize your analytical and decision-making skills to address policy changes and corrections effectively. Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise. The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday. Qualifications and Education Strong interpersonal, communication, and organizational skills. Analytical mindset with good decision-making abilities. Proficiency in computer skills and data entry. High motivation to take ownership and follow up on tasks. Flexibility to adapt to a fast-paced, changing environment. Ability to work weekdays and rotational Saturdays. High school diploma required, college degree is a plus! Spanish language proficiency is a plus! What We Offer A supportive and empowering work environment where your contributions are valued. Opportunities for growth and development. Competitive compensation and comprehensive benefits package. 4 Weeks of Paid Time Off. Paid Training, Licensing, and additional certifications. Tuition and Wellness Reimbursement programs. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”
    $36k-42k yearly est. 6d ago
  • Customer Service Associate Representative - Hybrid - Honolulu, HI

    The Cigna Group 4.6company rating

    Urban Honolulu, HI Jobs

    ***************Must already live in** **Hawaii****************** Performs Customer Service duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles. Main job functions include: + Helping patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills and added support from your team to answer patient calls effectively. + While on calls, you will use expert listening skills to address patient questions and concerns empathetically and document all interactions. + Assisting patients with prescription refills, scheduling shipments and addressing billing questions. What You Should Have: + High School Diploma / GED required + 1 year of relevant call center experience preferred + 1 year Previous medical insurance or pharmacy experience preferred + General PC knowledge including Microsoft Office and outlook + Excellent communication skills (verbal and written) + Empathetic and genuine customer service skills What you'll love about working here: + Fun, friendly, and unique culture + Choice of three unique medical plans + Prescription Drug, Dental, Vision and Life Insurance + Employee Contributions for HRA and HSA accounts + 401K with Company Match + Paid Time Off and Paid Holidays + Tuition Assistance Our Patient Care Advocates are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17 - 18 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group . **About Evernorth Health Services** Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If you require reasonable accommodation in completing the online application process, please email:_ _*********************_ _for support. Do not email_ _*********************_ _for an update on your application or to provide your resume as you will not receive a response._ _The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
    $29k-33k yearly est. 60d+ ago
  • Customer Service Associate Representative - Hybrid - Honolulu, HI

    Cigna 4.6company rating

    Urban Honolulu, HI Jobs

    *************Must already live in Hawaii**************** Performs Customer Service duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles. Main job functions include: Helping patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills and added support from your team to answer patient calls effectively. While on calls, you will use expert listening skills to address patient questions and concerns empathetically and document all interactions. Assisting patients with prescription refills, scheduling shipments and addressing billing questions. What You Should Have: High School Diploma / GED required 1 year of relevant call center experience preferred 1 year Previous medical insurance or pharmacy experience preferred General PC knowledge including Microsoft Office and outlook Excellent communication skills (verbal and written) Empathetic and genuine customer service skills What you'll love about working here: Fun, friendly, and unique culture Choice of three unique medical plans Prescription Drug, Dental, Vision and Life Insurance Employee Contributions for HRA and HSA accounts 401K with Company Match Paid Time Off and Paid Holidays Tuition Assistance Our Patient Care Advocates are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17 - 18 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group . About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
    $29k-33k yearly est. 60d+ ago
  • Associate Customer Service Representative

    Liberty Mutual 4.5company rating

    Remote

    Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Description Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual Insurance. It supports us and keeps us on track as we strive to achieve our business goals. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors. We achieve our Common Purpose by demonstrating our Quality Standards of behaving with integrity, delivering expertise, showing care and compassion, and making things easy. The following states are EXCLUDED from eligibility: Alaska, Alabama, California, Hawaii, Georgia, Kentucky, Illinois, Maryland, Montana, New York, and Washington DC. The Gold Service program contributes to Safeco's position as a leader in the independent agency channel. Through Gold, we provide industry-leading expertise to help our independent agents grow and care for their customers 24 hours a day/7 days a week/365 days a year. Our support not only improves customer experiences but also allows agents to focus on other areas of their business, like promoting quality growth for Safeco. At the heart of growing our program is you - our valued employee! We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays. All schedules will start between 10:30 AM and 1:00 PM EST and include at least one weekend day (Saturday and/or Sunday) each week. Paid Training: Attendance is critical to your success and therefore mandatory for the duration of training. Attendance and performance will be continually assessed throughout the training period. Training is Monday-Friday 10:00 AM-6:30 PM EST. Responsibilities: * Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes. * Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. * Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services. * Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. * Maintains and tracks accurate data in various computer systems. Qualifications * Associate degree in a business-related field or equivalent experience required. * A minimum of 6 months related work experience is required with customer service experience preferred. * Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. * Must have excellent oral, written, and interpersonal communication skills and the capacity to multi-task in a structured work environment. * Must have the ability to handle confidential and proprietary information. * Proficiency with computers is mandatory. * Knowledge and ability to use Microsoft Office tools is necessary. * Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. * Must be able to pass state-specific insurance tests specific to this role, and be able to obtain necessary licenses in all applicable states. The training and testing are provided by the company if hired. * Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward to having you join us to help achieve our goals together. About Us As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: *********************** Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices * California * Los Angeles Incorporated * Los Angeles Unincorporated * Philadelphia * San Francisco
    $29k-40k yearly est. 7d ago
  • Associate Customer Service Representative

    Liberty Mutual 4.5company rating

    Remote

    Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Description Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual Insurance. It supports us and keeps us on track as we strive to achieve our business goals. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors. We achieve our Common Purpose by demonstrating our Quality Standards of behaving with integrity, delivering expertise, showing care and compassion, and making things easy. The following states are EXCLUDED from eligibility: Alaska, Alabama, California, Hawaii, Georgia, Kentucky, Illinois, Maryland, Montana, New York, and Washington DC. The Gold Service program contributes to Safeco's position as a leader in the independent agency channel. Through Gold, we provide industry-leading expertise to help our independent agents grow and care for their customers 24 hours a day/7 days a week/365 days a year. Our support not only improves customer experiences but also allows agents to focus on other areas of their business, like promoting quality growth for Safeco. At the heart of growing our program is you - our valued employee! We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays. All schedules will start between 10:30 AM and 1:00 PM EST and include at least one weekend day (Saturday and/or Sunday) each week. Paid Training: Attendance is critical to your success and therefore mandatory for the duration of training. Attendance and performance will be continually assessed throughout the training period. Training is Monday-Friday 10:00 AM-6:30 PM EST. Responsibilities: Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services. Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Maintains and tracks accurate data in various computer systems. Qualifications Associate degree in a business-related field or equivalent experience required. A minimum of 6 months related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multi-task in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Must be able to pass state-specific insurance tests specific to this role, and be able to obtain necessary licenses in all applicable states. The training and testing are provided by the company if hired. Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward to having you join us to help achieve our goals together. About Us As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: *********************** Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco We can recommend jobs specifically for you! Click here to get started.
    $29k-40k yearly est. 4d ago
  • Customer Care Representative

    Skygen USA 4.0company rating

    Menomonee Falls, WI Jobs

    Important things YOU should know: Training Schedule: Mon- Fri - 8:00am -4:30pm CST - After Training: Mon - Fri 8:00am - 4:30pm CST Please know hours of operation are 7:00am - 8:00pm CST so shift could flex based on business need. Fully Remote Role $17 and Up depending on experience $2/hour differential on Mon/Tues Exceptional Professional Growth What will YOU be doing for us? Our Customer Service Representatives must have strong problem-solving skills, coupled with the natural ability to provide empathy for the customer - always taking the time to patiently listen and understand their questions to help find a viable solution, while providing them with a memorable customer experience. What is in it for YOU? Career growth in an inclusive culture Paid training Health benefits 401(k) What will YOU be working on every day? Servicing our Dental and Vision callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area, Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests. Provide feedback to Provider Relations staff on high-level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution. Support enrollment activities including but not limited to assigning primary care providers, and updating third party insurance information. Act as liaison between our organization and the client's Member Services staff to resolve issues such as eligibility and filing appeals and grievances. Provide updates to providers with questions regarding the status of their credentialing application. Recognize provider questions that could be handled through the use of the provider web portal and provide education to these callers on the benefits of utilizing the technology available. Ensure all calls are answered according to company and client guidelines. Accurately document call information and resolution in our internal systems. Apply effective diffusion techniques when necessary to ensure our customers feel heard, valued and supported. Properly identify issues that need to be escalated appropriately to the leadership team. Additional Responsibilities: Provide recommendations on system enhancements and process improvements to management. Keep our Provider Relations team updated with provider manual discrepancies, change in locations or any other provider related issues. Participate in departmental projects when applicable. What qualifications do YOU need to have to be GOOD candidate? Required Level of Education, Licenses, and/or Certificates High school diploma or equivalent. Required Level of Experience 1 -3 years of job related customer service experience within industries such as healthcare, call center, banking or retail. Required Knowledge, Skills, and Abilities Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook. Ability to work occasional overtime as needed. Excellent listening and communication skills. Superior customer service skills including the natural ability to provide empathy. Strong data entry/typing skills. Strong navigation skills and the ability to multi-task. Excellent attention to detail. Critical thinking skills to quickly analyze and clearly understand a specific request or customer need and then leverage knowledge and resources to provide the appropriate solutions. What qualifications do YOU need to be a GREAT candidate? Preferred Level of Experience 1+ years of job related customer service experience within the dental, vision or medical industry. Previous experience working in a virtual environment. Understanding of dental, vision and/or medical insurance terminology. The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range. Compensation Range: $32,461.00 - $48,691.00 Compensation Midpoint: $40,576.00
    $32.5k-48.7k yearly 16h ago
  • Bilingual Customer Care Representative

    Skygen USA 4.0company rating

    Menomonee Falls, WI Jobs

    Important things YOU should know: Must be fluent in Spanish Fully remote opportunity Training schedule: 8:00am- 4:30pm CST Monday - Friday Work schedule (after training): 7:00am - 3:30pm CST Hours of operation: 7:00am - 8:00pm CST so shift could flex based on business need $2/hour differential on Mon/Tues Exceptional Professional Growth What will YOU be doing for us? Our Customer Service Representatives must have strong problem-solving skills, coupled with the natural ability to provide empathy for the customer - always taking the time to patiently listen and understand their questions to help find a viable solution, while providing them with a memorable customer experience. What is in it for YOU? Career growth in an inclusive culture Paid training Health benefits 401(k) What will YOU be working on every day? Servicing our Dental and Vision callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area, Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests. Provide feedback to Provider Relations staff on high-level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution. Support enrollment activities including but not limited to assigning primary care providers, and updating third party insurance information. Act as liaison between our organization and the client's Member Services staff to resolve issues such as eligibility and filing appeals and grievances. Provide updates to providers with questions regarding the status of their credentialing application. Recognize provider questions that could be handled through the use of the provider web portal and provide education to these callers on the benefits of utilizing the technology available. Ensure all calls are answered according to company and client guidelines. Accurately document call information and resolution in our internal systems. Apply effective diffusion techniques when necessary to ensure our customers feel heard, valued and supported. Properly identify issues that need to be escalated appropriately to the leadership team. Additional Responsibilities: Provide recommendations on system enhancements and process improvements to management. Keep our Provider Relations team updated with provider manual discrepancies, change in locations or any other provider related issues. Participate in departmental projects when applicable. What qualifications do YOU need to have to be GOOD candidate? Required Level of Education, Licenses, and/or Certificates High school diploma or equivalent Required Level of Experience 1+ years of job related customer service experience within industries such as healthcare, call center, banking or retail Required Knowledge, Skills, and Abilities Must be fluent in Spanish Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook Ability to work occasional overtime as needed Excellent listening and communication skills Superior customer service skills including the natural ability to provide empathy Strong data entry/typing skills Strong navigation skills and the ability to multi-task Excellent attention to detail Critical thinking skills to quickly analyze and clearly understand a specific request or customer need Leverage knowledge and resources to provide the appropriate solutions What qualifications do YOU need to be a GREAT candidate? Preferred Level of Experience 1+ years of job related customer service experience within the dental, vision or medical industry Previous experience working in a virtual environment Understanding of dental, vision and/or medical insurance terminology Previous call center experience The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range. Compensation Range: $32,461.00 - $48,691.00 Compensation Midpoint: $40,576.00
    $32.5k-48.7k yearly 9d ago
  • Customer Service Representative - Accounting

    Distinguished Programs 4.2company rating

    Buford, GA Jobs

    Distinguished is a leading national insurance Program Manager providing specialized insurance programs to brokers and agents with specific expertise in Real Estate, Community Associations, Hospitality, Fine Art/Collectibles, Restaurants, Inland Marine, Surety, Executive Lines and Construction Professionals & Environmental. Distinguished partners with a select group of highly rated insurance companies to provide exclusive programs to our national network of 4,000 agencies and brokerages. You will have an opportunity to work with an energetic, passionate team that is committed to growth by helping our customers grow their business and building a best-in-class system, as well as a great place to work. We are excited to welcome a Customer Service Representative to join our Accounting Team. We are seeking a dynamic and driven individual looking to develop and grow their accounting knowledge and experience in the insurance industry. As a Customer Service Representative, you will work with hundreds of independent insurance brokers and agents across the United States. You will be the first point of contact for accounting related questions, with the goal of creating an exceptional customer experience. You will play a critical role in being part of the team that resolves and reconciles regular inbound inquiries via email and phone. This is an incredible opportunity to learn and be part of both the Commercial Insurance industry and the Accounting/Finance field. RESPONSIBILITIES + Drive an exceptional customer experience with every interaction via phone and email. + Process check deposits, incoming payments, refunds and commissions + Apply technical knowledge to resolve customer inquiries. + Identify opportunities to improve the customer experience. + Act as a "gatekeeper" and "gateway", providing a bridge for smooth communication from customers to our accounting and finance department as well as occasionally to various departments throughout the company. + Handling customer and broker service inquiries through to resolution. + Accounts receivable collections follow-up. + General office and clerical work. + Ad hoc projects when applicable. SKILLS & QUALIFICATIONS + Minimum of 1 year experience working in a general accounting or cash applications role + Associate's degree in accounting or equivalent combination of education and experience + Working knowledge of Microsoft Office Suite, Excel focused, and Salesforce a plus + Adaptability/flexibility to use multiple computer operating systems + Strong verbal and written communication skills including phone skills + Interpersonal skills both in working in team environment and working with customers + Natural curiosity and desire for problem identification and resolution + Sense of urgency in issue resolution and attention to detail + Insurance industry experience is extra bonus points LOCATION + This role reports to our Buford, GA office 4x week with work from home on Fridays. COMPENSATION & PERKS + $40,000 - $47,000 base salary + yearly bonus. Salary commensurate with knowledge, skills, experience, and geographic location. + Summer Fridays (Leave at 2:00PM all Fridays from Memorial Day to Labor Day). + Great healthcare coverage including Medical, Vision, and Dental. + 401k with 4% company match. Immediately 100% vested. + Life, disability and supplemental insurance. + Growth and development opportunities. + Wellness Benefits including an Employee Assistance Program, Telemedicine, and Peloton App Digital Membership for 1 year (or if you have Peloton equipment, receive a 4-month waiver + Work/Life Balance with generous time off policy including PTO and paid holidays, Summer Hours, Dependent Daycare flexible spending account, paid parental (primary or secondary caregiver) leave, a commuter account, and a sabbatical every 7 years. CORE VALUES Our Core Values define our business. At Distinguished Programs you will achieve goals focused in the best interest of our customer. INTEGRITY plays a crucial role in the way Distinguished does business. INNOVATION enables us to remain an industry trendsetter. You will be involved in projects that advance our products, processes, and people! You will collaborate with leaders in the organization and build RELATIONSHIPS with your colleagues, carriers and customers. Capitalize on your interests and strengths to drive an enrichment focused path allowing your determination to launch your career in an industry of endless opportunities. Bring your passion to the work you do, the people you impact and the success we ACHIEVE together. Acceptance and appreciation for diversity and inclusion are at our core. We do not accept unsolicited resumes from external recruiting firms or agencies. Distinguished Programs, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. All your information will be kept confidential according to EEO guidelines. Powered by JazzHR
    $40k-47k yearly 60d+ ago
  • Customer Service Rep - Billing/First Notice of Loss (Work from Home or Hybrid)

    Mapfre Insurance 4.6company rating

    Webster, MA Jobs

    Company: MAPFRE Here at MAPFRE we pride ourselves on our employees talent, commitment and ability to innovate with purpose. We recognize the value that our Customer Service team brings to MAPFRE and are looking to hire individuals who embody these qualities every day! As one of our Customer Service Representatives, you will play a vital role in delivering an exceptional customer experience to our customers and agents. If you are passionate about working with customers and ensuring they have the best experience possible through real life interactions, this is the perfect position for you! As a Customer Service Representative you will act as a key resource which includes responsibilities in answering calls for billing and functions for all products, lines of business and affiliates and coordinating first notice of loss claims. **CALL CENTER BILLING or FIRST NOTICE OF LOSS EXPERIENCE PREFERRED** **This position pays $17.75 - $19 / hour to start,** **depending on experience.** **Comprehensive benefits as of Day One** **Bilingual (Spanish/English) skills are preferred** **Schedule/Hours** : Monday through Friday, 8:00 a.m. to 4:30 p.m. (EST) while in training (approximately 6-7 weeks). Once training is complete,regular work schedule will be a **flex** schedule: **Monday through Friday, 8:00 a.m. to 6:00 p.m (EST)** . In addition, this position requires some Company holidays to be worked. **Requirements** **Education:** + High School Diploma, or equivalent **Experience:** + 1 - 3 years of experience in a customer service role + Ability to make good business decisions without guidance, but escalating when needed + Strong sense of accountability + Proven ability to problem solve + Strong communication skills + Ability to be on the phone for extended periods of time + Ability to take constructive feedback from both peers and Supervisors + Ability to use basic computer commands and proficiency + Willingness to learn different software packages **Training -** In addition to 2 weeks of classroom and peer training, we provide ongoing support and coaching to our trainees. **Amazing Benefits -** We offer competitive wages and benefits including Health, Dental, Vision, Life, PTO (Paid Time Off), Holidays, 401(k), Profit Sharing, STD/LTD, Tuition Reimbursement, Individual Development Plans, Career Paths, Volunteerism Opportunities, and flexible work schedules. **We are offering fully remote positions from anywhere within the US or a Hybrid schedule (3 days in office/2 days remote) in our Webster, MA office ** \#MAPFRE123 If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at ******************************* . _We are proud to be an equal opportunity employer._ **Nearest Major Market:** Worcester **Job Segment:** Call Center Representative, Customer Service Representative, Recruiting, Work from Home, Call Center, Customer Service, Human Resources, Contract Apply now »
    $17.8-19 hourly Easy Apply 7d ago
  • Insurance Customer Service Representative

    Affinity Insurance Group 3.9company rating

    Apex, NC Jobs

    Job Description - Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a part-time position with the opportunity to advance into a full-time position. As our new Personal Lines Customer Service Representative, you will work 25-hours a week. You will be responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism. The ideal candidate will have Property & Casualty insurance industry experience, preferably Erie Insurance, with strong attention to detail, and superior customer service skills. The candidate must also have excellent organizational, communication, and problem-solving skills. Experienced, licensed candidate could earn up to $16+ per hour. Flexible work from home options available Responsibilities - Answer customer calls and correspondence regarding new or existing insurance policies, service claims and address client concerns. •Work with prospects to pre-qualify and understand their needs, gather necessary data, develop insurance quotes, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. •Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system. •Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe. •Interact daily with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Requirements - Currently possessing a Property & Casualty insurance license is a BONUS. •Have a Bachelor's Degree or comparable work experience. •Familiarity with Erie Insurance is a BONUS. •Bilingual - English/Spanish BONUS. •Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. •Excellent Communication skills - strong customer focus, ability, and tact to handle difficult customer phone calls and solve complex problems without direct supervision. •Works well with other employees and is a team player with a positive attitude. Benefits - Part-Time Position •Virtual Training •Weekends Off •Hands-On Training •Opportunity to Grow •Flexible work environment •Support with licensing via finance
    $16 hourly 60d+ ago
  • Customer Service Representative

    Ideal Concepts 3.9company rating

    Allentown, PA Jobs

    We are looking for a self-motivated individual to join our team to help support our thriving SureMed member base. Key Responsibilities Support inbound calls and emails from members, sales agents and benefit partners Initiate outbound courtesy calls Help members and answer questions about their SureMed memberships benefits Resolve account, payment, and enrollment issues Remain knowledgeable of our unique products and procedures Update department Spreadsheets Recognize and report compliance issues Facilitate claim processing for insurance benefits Participate in team meetings Qualifications Highly personable and accommodating Skilled at research and problem solving Proven ability to handle multiple levels of customer issues Strong comfort with internet/cloud-0based applications Client relationship management and insurance experience a plus Strong attention to detail with the ability to multi-task, prioritized, and manage time effectively Strong verbale and written communications skills High energy, patient and motivated Ability to work both independently and as part of the team Strong listening and comprehension skills Benefits Employee Health and Supplemental Insurance premiums, including Life insurance, paid 100% by the company * Competitive 401k Plan with company match Generous Paid Time Off (PTO) Paid Holidays How Ideal Concepts Supports Your Success As a growing company, Ideal Concepts will foster your individual professional development through training, mentorship, and continuous leadership development Being promoted here is based on your work performance, goal achievement and leadership capabilities, meaning every employee has the same opportunity, regardless of tenure or title, to grow in their career! You will work in a team atmosphere with motivated, passionate, and career-driven individuals just like yourself You will be a part of a collaborative environment that encourages problem-solvers and outside the box thinkers to find solutions and achieve excellence Who We Are Ideal Concepts, Inc. Has impacted the insurance industry for over 20 years by simplifying the sale of insurance products from carrier to agent to client through cutting edge technology. Through this effort we stand by our mission to provide flawless solutions with remarkable service to every client. Today Ideal Concepts is established with over 100 carrier partners in 50 states selling Health, Medicare, Life Property & Casualty as well as a suite of supplemental insurance products. As an employee of Ideal Concepts, Inc. you will enter a growing and changing environment that is motivated and shaped by our core values of integrity, ingenuity, tenacity, mastery and simplicity. Ideal Concepts, Inc. has been recognized for its prestigious growth many times, including 6 consecutive years on the Inc. 5000 Fastest Growing Companies in America and 4 consecutive years on the local accolade of Lehigh Valley Business Fastest Growing Companies. As Part of taking care of our employees. Ideal Concepts provides an excellent benefits package that will take care of you inside and outside the workplace. Beyond the opportunity to prosper in your career, Ideal Concepts will cover 100% of your premium for major medical, dental, vision and life insurance - this will allow you to take care of yourself and family without worrying about increasing healthcare cost. You will also have access to competitive 401k program where the company matches a portion of your employee contributions. Additionally, you can enjoy your paid time off without having to accrue a balance. * Supplemental benefits such as Dental, Vision, Accident, Critical Illness, and Life insurance are subject to state availability and will only be provided if available in your state of residence. Ideal Concepts, Inc. / InsureMe, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability statues, genetics, protected veteran statues, sexual orientation, gender identity or expression, or any other characteristic protected by federal, states or local laws.
    $28k-36k yearly est. 8d ago
  • Customer Care Representative

    Plymouth Rock Assurance 4.7company rating

    Customer Care Representative Job At The Plymouth Rock Company Incorporated

    Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock! We're currently seeking passionate individuals to join our team as Customer Care Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Care Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism. Essential Functions and Responsibilities Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy. Ensure first call resolution, making the customer experience as seamless as possible. Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella). Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment. Utilize your analytical and decision-making skills to address policy changes and corrections effectively. Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise. The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday. Qualifications and Education Strong interpersonal, communication, and organizational skills. Analytical mindset with good decision-making abilities. Proficiency in computer skills and data entry. High motivation to take ownership and follow up on tasks. Flexibility to adapt to a fast-paced, changing environment. Ability to work weekdays and rotational Saturdays High school diploma required, college degree is a plus! Spanish language proficiency is a plus! What We Offer A supportive and empowering work environment where your contributions are valued. Opportunities for growth and development. Competitive compensation and comprehensive benefits package. 4 Weeks of Paid Time Off. Paid Training, Licensing, and additional certifications. Tuition and Wellness Reimbursement programs. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-DNI
    $31k-38k yearly est. 9d ago
  • Customer Solutions Representative

    Plymouth Rock Assurance 4.7company rating

    Customer Care Representative Job At The Plymouth Rock Company Incorporated

    Who are we? Plymouth Rock takes pride in being recognized by The Boston Globe as a Top Place to Work. We are a leading auto and home insurance carrier servicing customers across 6 northeast states. The Plymouth Rock Home team is a start-up within a well-established insurance company and has grown 6x the size over the last 2 years. Our headquarters is in the heart of Boston, across the street from the iconic South Station. What are the expectations of this role? As a Customer Solutions Associate on our Customer Solutions team, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Home Insurance product. This is a dynamic, fast-paced environment in which you'll use critical thinking skills and computer navigational abilities to solve customer problems. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem solving skills. What is exciting about this role and Plymouth Rock? This is a salary-based position that comes with full benefits, and promotional opportunities. NO PRIOR INSURANCE EXPERIENCE IS REQUIRED, as you will receive extensive training and support. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas. Essential Responsibilities Primary responsibility is to provide extraordinary service on all inquiries regarding our home insurance product. These inquiries can come via phone, email, text and chat Making sure every customer interaction results in a great customer experience. Develop and maintain strong knowledge of our revolutionary insurance product Accurately enter and update policy information into the various processing systems Build enduring relationships with agents, customers and team members Be willing to learn something new every day and apply it to future customer interactions Qualifications and Education Excellent oral and written communications skills Ability to multitask and adapt to changes quickly Capability to identify and address customer's needs to ensure an outstanding experience on every interaction Capacity to work in a fast-pace supporting the rapid growth of our customer base Be a self-motivated individual to meet & exceed goals Proficient in the use of Microsoft Office Have obtained or are working towards a college degree Perks: Tuition reimbursement Overtime eligible Predictable office schedule Downtown Boston office 4 weeks accrued paid time off + 9 paid national holidays per year Robust wellness & health and fitness reimbursement programs Free onsite gym only for employees 401(k) bonus Volunteer opportunities Matching gift program Auto and home insurance discounts Company-paid life and disability insurance plans Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans Licensing opportunities Company-sponsored social events About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
    $33k-45k yearly est. 6d ago

Learn More About The Plymouth Rock Company Incorporated Jobs