Operations Manager jobs at The PNC Financial Services Group - 66 jobs

Join a team where your expertise in risk and control management will help shape a proactive and sustainable environment for the Executive Office. You will collaborate with business partners to identify and address control gaps, support strategic initiatives, and contribute to a culture of continuous improvement. Grow your career in a dynamic setting that values integrity, innovation, and professional development. Your work will have a direct impact on the safety and success of our business. As a Control Management Associate, you will be responsible for ongoing analysis of the business's risk and control environment. You will identify significant gaps, escalate issues with urgency, and partner with the business to ensure timely remediation. Your role will include top-down risk analysis, real-time detection of control issues, root cause analysis, and support for remediation efforts. You will help ensure our business maintains a disciplined and sustainable end-to-end control environment. You will work closely with stakeholders across the organization to perform end-to-end process walkthroughs, deep dives, and support the development of risk and control self-assessment documentation. This role offers exposure to senior leaders and the opportunity to contribute to the ongoing improvement of our control environment. **Job Responsibilities** + Partner with stakeholders to evaluate and analyze the business's risk and control environment, identifying significant gaps and weaknesses. + Determine the root cause of control breaks and escalate issues with a sense of urgency. + Ensure controls are properly designed and operating effectively to support a proactive risk and control culture. + Leverage proven evaluation strategies and sound change management protocols. + Perform ongoing analysis of program-related data and develop ad-hoc reports to support business programs and strategies. + Assist with the development and documentation of risk and control self-assessment mapping. + Participate in end-to-end process walkthroughs and deep dives with assigned business units. + Support remediation efforts to address identified issues in a timely manner. **Required Qualifications, Capabilities, and Skills** + Bachelor's degree or equivalent experience. + Minimum 3 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance; or equivalent subject matter expertise in a relevant business function. + Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). + Strong analytical and problem-solving skills. + Ability to work collaboratively with stakeholders across the organization. + Excellent written and verbal communication skills. + Attention to detail and ability to manage multiple priorities **Preferred Qualifications, Capabilities, and Skills** + Experience in developing and documenting risk and control self-assessments. + Experience in process analysis and control design. + Ability to develop ad-hoc reports and analyze program-related data. + Experience supporting remediation efforts and change management initiatives. This role may require a flexible work schedule to support business needs. Visa sponsorship is not available for this position. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. The Risk Control team provides leadership to create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols. As a Risk Control Manager, you will be part of a diverse and talented team dedicated to oversight of the control framework for Asset Wealth Risk Management. You'll foster relationships with our global business partners and other stakeholders across the organization to promote early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk. As a Risk Control Manager in the Asset Wealth Risk Management team, you play a key role in driving our risk and control strategy. You help us identify, assess, and mitigate operational risks, ensuring our business remains strong and resilient. Together, we foster a culture of proactive risk management and continuous improvement. You will collaborate with colleagues across the firm to deliver sustainable solutions and support our commitment to excellence. Additionally, this is a dynamic role in Firmwide Risk Control Management with responsibility for leading and enhancing a control framework which supports a continuous and integrated approach to risk assessment. This role requires a wide variety of strengths and capabilities, including the ability to: Job Responsibilities Lead execution of the control and operational risk evaluation framework Assess business processes to identify and analyze risk and control issues Verify controls are properly designed and operating effectively Analyze risk and control data to resolve issues and identify trends Evaluate the impact of new policies, standards, and technology solutions Track and manage issues and action plans to ensure timely completion Prepare for and support regulatory, audit, and internal reviews Implement firmwide control initiatives for Asset Wealth Risk Management Collaborate with business partners, operations, legal, compliance, risk, audit, regulators, and technology teams Communicate findings and recommendations to management Drive continuous improvement in the control environment Required Qualifications, Capabilities, and Skills Bachelor's degree or equivalent experience Minimum 3 years of experience in controls, audit, quality assurance, risk management, or compliance in financial services Demonstrated understanding of regulatory requirements Proven ability to lead and deliver projects under tight deadlines Strong analytical and problem-solving skills Excellent oral and written communication skills Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) Experience developing executive presentations Ability to work collaboratively across teams Strong judgment and decision-making skills Commitment to maintaining high standards of integrity and professionalism Preferred Qualifications, Capabilities, and Skills Master's degree or MBA Experience in Asset Wealth Management or Private Bank Risk Familiarity with control frameworks and risk assessment methodologies Experience supporting regulatory or audit reviews Knowledge of change management protocols Ability to influence and gain consensus among stakeholders Experience with data analysis and reporting tools

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. The Risk Control team provides leadership to create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols. As a Risk Control Manager, you will be part of a diverse and talented team dedicated to oversight of the control framework for Asset Wealth Risk Management. You'll foster relationships with our global business partners and other stakeholders across the organization to promote early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk. As a Risk Control Manager in the Asset Wealth Risk Management team, you play a key role in driving our risk and control strategy. You help us identify, assess, and mitigate operational risks, ensuring our business remains strong and resilient. Together, we foster a culture of proactive risk management and continuous improvement. You will collaborate with colleagues across the firm to deliver sustainable solutions and support our commitment to excellence. Additionally, t his is a dynamic role in Firmwide Risk Control Management with responsibility for leading and enhancing a control framework which supports a continuous and integrated approach to risk assessment. This role requires a wide variety of strengths and capabilities, including the ability to: **Job Responsibilities** + Lead execution of the control and operational risk evaluation framework + Assess business processes to identify and analyze risk and control issues + Verify controls are properly designed and operating effectively + Analyze risk and control data to resolve issues and identify trends + Evaluate the impact of new policies, standards, and technology solutions + Track and manage issues and action plans to ensure timely completion + Prepare for and support regulatory, audit, and internal reviews + Implement firmwide control initiatives for Asset Wealth Risk Management + Collaborate with business partners, operations, legal, compliance, risk, audit, regulators, and technology teams + Communicate findings and recommendations to management + Drive continuous improvement in the control environment **Required Qualifications, Capabilities, and Skills** + Bachelor's degree or equivalent experience + Minimum 3 years of experience in controls, audit, quality assurance, risk management, or compliance in financial services + Demonstrated understanding of regulatory requirements + Proven ability to lead and deliver projects under tight deadlines + Strong analytical and problem-solving skills + Excellent oral and written communication skills + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) + Experience developing executive presentations + Ability to work collaboratively across teams + Strong judgment and decision-making skills + Commitment to maintaining high standards of integrity and professionalism **Preferred Qualifications, Capabilities, and Skills** + Master's degree or MBA + Experience in Asset Wealth Management or Private Bank Risk + Familiarity with control frameworks and risk assessment methodologies + Experience supporting regulatory or audit reviews + Knowledge of change management protocols + Ability to influence and gain consensus among stakeholders + Experience with data analysis and reporting tools JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

**Bring your expertise to JP Morgan Chase.** You are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers, and communities. Our culture is all about thinking outside the box, challenging the status quo, and striving to be best-in-class. As a US Private Bank Control Management Associate, you'll be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to define strategies ensuring issues are remediated in a timely manner. The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, solutions, and remediation. **Job Responsibilities:** + Partner with stakeholders, evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks + Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols + Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies + Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units + Assist or lead control program initiatives for a variety of deliverables to ensure the business is operating within all required regulatory guidelines and addressing critical operational risks **Required Qualifications, Capabilities and Skills:** + Bachelor's degree or equivalent experience required + Equivalent subject matter expertise in a relevant business related function/operation required + Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and basic use of AI/LLM tools + Ability to work proactively with Legal, Compliance, and Risk partners across the larger AWM organization + Ability to develop executive level presentation skills **Preferred Qualifications, Capabilities and Skills:** + 3-7 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance preferred; or **To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).** JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

**Bring your expertise to JP Morgan Chase.** You are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers, and communities. Our culture is all about thinking outside the box, challenging the status quo, and striving to be best-in-class. As a Control Management Associate, you'll be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to ensure issues are remediated in a timely manner. The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. **Job Responsibilities:** + Partner with stakeholders, evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks + Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols + Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies + Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units **Required Qualifications, Capabilities and Skills:** + Bachelor's degree or equivalent experience required + Demonstrated subject matter expertise and experience (stakeholder engagement and collaboration, business risk and control management, adherence to business regulatory requirements) in a relevant business-related function/operation + Proficient in MS Office Suite (Word, Excel, Powerpoint) and basic use of AI/LLM tools + Ability to work proactively with Legal, Compliance, and Risk partners across the larger AWM organization + Ability to develop executive level presentation skills **Preferred Qualifications, Capabilities and Skills:** + 3-7 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business related function/operation + Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) preferred **To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).** JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

JobID: 210693913 JobSchedule: Full time JobShift: Day : Step into a pivotal role at JPMorganChase, where your expertise in control management will shape our compliance and risk strategies. Elevate your career with opportunities for growth and collaboration in a dynamic team environment. Join us to make a significant impact on our operations and safeguard our firm's integrity. As a Control Management Associate, supporting Open Banking, you'll be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to ensure issues are remediated in a timely manner. The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. Job Responsibilities: * Collaborate in partnership with stakeholders, evaluate and perform an end-to-end analysis of the business' risk and control environment to proactively identify significant gaps and weaknesses and determine root cause of control breaks * Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols * Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies * Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units Required qualifications, capabilities, and skills * Bachelor's degree or equivalent experience required * Mimimum 3 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance. Preferred qualifications, capabilities, and skills * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) preferred

Are you looking to shape the future of operational excellence and efficiency? Interested in leading transformation and growth? If so, join our team today! Asset Based Lending Originations is a team within Specialty Operations in Wholesale Lending, responsible for originating all syndicated and bilateral transactions for Corporate Investment and Commercial Banks. As the the Asset Based Lending Operations (ABL) Executive Director, you will lead a team that works closely with ABL sales, customers, bankers, risk, legal, and other stakeholders to onboard ABL client transactions. You will be at the forefront of intelligent automation, driving digitization and operational innovation to deliver measurable outcomes and support Asset Based Lending strategic objectives. **Job responsibilities** + **Strategic Leadership & Collaboration:** Develop a strategic plan to recruit and build a highly visible, client-facing, global operations team. Oversee partnerships across multiple stakeholders, using your deep understanding of business success factors and data to define and manage Objectives and Key Results (OKRs), Key Performance Indicators (KPIs), and metrics. + **Business Analysis & Solution Delivery:** Direct strategy and execution of business analysis activities to deliver actionable insights and solutions, influencing cross-departmental strategies, decisions, and readiness for automation initiatives. + **Senior Stakeholder Engagement:** Collaborate with senior management and stakeholders to resolve complex problems, making broad decisions that impact operational efficiency and growth. + **Operational, Financial, and Technical Oversight:** Manage operational, financial, and technical activities, including budgeting and business planning, while ensuring adherence to firm standards, controls, and governance for Asset Based Lending originations operations. + **Capability Assessment & Roadmap Development:** Assess and build intelligent automation capabilities within the organization, collaborating with technology teams to establish the operating model and develop a strategic roadmap for capability growth and development. + **Team Leadership:** Manage team members and key resources directly or indirectly, holding accountability for operational success and fostering a culture of continuous improvement and innovation. Develop talent within the team through effective learning plans, training, coaching, and ongoing support. **Required qualifications, capabilities, and skills** + 10+ years of experience (or equivalent expertise) in leading operations and/or large-scale business transformation. + Bachelor's degree. + Experience in commercial lending transactions and loan documentation. + Strong influencing and communication skills with all levels of stakeholders, building strong partnerships to deliver results. + Relevant process management experience, including analyzing as-is business processes, mapping process flows, analyzing complex data, recommending improvements, and implementing them using industry-standard practices and tools. + Ability to lead in a continuously changing and agile business environment. + Inclusive, supportive leadership with the ability to collaborate across functional teams; lead across boundaries and realize the benefits of a globally diverse workforce. + Proven ability to make decisions and advise others with a strong understanding of business risk implications. + Extensive business and technical expertise, with advanced problem-solving methodologies focused on analyzing complex operating models, anticipating issues, and leveraging technology. + Demonstrated experience applying advanced knowledge of at least one intelligent automation application. **Preferred qualifications, capabilities, and skills** + MBA or Master's degree + Advanced skills with a broader understanding of business analysis, design, development, testing, and deployment JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Chicago,IL $142,500.00 - $225,500.00 / year

JobID: 210694416 JobSchedule: Full time JobShift: Base Pay/Salary: Chicago,IL $142,500.00-$225,500.00 Are you looking to shape the future of operational excellence and efficiency? Interested in leading transformation and growth? If so, join our team today! Asset Based Lending Originations is a team within Specialty Operations in Wholesale Lending, responsible for originating all syndicated and bilateral transactions for Corporate Investment and Commercial Banks. As the the Asset Based Lending Operations (ABL) Executive Director, you will lead a team that works closely with ABL sales, customers, bankers, risk, legal, and other stakeholders to onboard ABL client transactions. You will be at the forefront of intelligent automation, driving digitization and operational innovation to deliver measurable outcomes and support Asset Based Lending strategic objectives. Job responsibilities * Strategic Leadership & Collaboration: Develop a strategic plan to recruit and build a highly visible, client-facing, global operations team. Oversee partnerships across multiple stakeholders, using your deep understanding of business success factors and data to define and manage Objectives and Key Results (OKRs), Key Performance Indicators (KPIs), and metrics. * Business Analysis & Solution Delivery: Direct strategy and execution of business analysis activities to deliver actionable insights and solutions, influencing cross-departmental strategies, decisions, and readiness for automation initiatives. * Senior Stakeholder Engagement: Collaborate with senior management and stakeholders to resolve complex problems, making broad decisions that impact operational efficiency and growth. * Operational, Financial, and Technical Oversight: Manage operational, financial, and technical activities, including budgeting and business planning, while ensuring adherence to firm standards, controls, and governance for Asset Based Lending originations operations. * Capability Assessment & Roadmap Development: Assess and build intelligent automation capabilities within the organization, collaborating with technology teams to establish the operating model and develop a strategic roadmap for capability growth and development. * Team Leadership: Manage team members and key resources directly or indirectly, holding accountability for operational success and fostering a culture of continuous improvement and innovation. Develop talent within the team through effective learning plans, training, coaching, and ongoing support. Required qualifications, capabilities, and skills * 10+ years of experience (or equivalent expertise) in leading operations and/or large-scale business transformation. * Bachelor's degree. * Experience in commercial lending transactions and loan documentation. * Strong influencing and communication skills with all levels of stakeholders, building strong partnerships to deliver results. * Relevant process management experience, including analyzing as-is business processes, mapping process flows, analyzing complex data, recommending improvements, and implementing them using industry-standard practices and tools. * Ability to lead in a continuously changing and agile business environment. * Inclusive, supportive leadership with the ability to collaborate across functional teams; lead across boundaries and realize the benefits of a globally diverse workforce. * Proven ability to make decisions and advise others with a strong understanding of business risk implications. * Extensive business and technical expertise, with advanced problem-solving methodologies focused on analyzing complex operating models, anticipating issues, and leveraging technology. * Demonstrated experience applying advanced knowledge of at least one intelligent automation application. Preferred qualifications, capabilities, and skills * MBA or Master's degree * Advanced skills with a broader understanding of business analysis, design, development, testing, and deployment

Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a Compliance and Operations Risk Test Manager in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. Job responsibilities Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations. Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. Required qualifications, capabilities, and skills 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes.

Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a **Compliance and Operations Risk Test Manager** in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. **Job responsibilities** + Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. + Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. + Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. + Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations. + Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. **Required qualifications, capabilities, and skills** + 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. + Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. + Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. + Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. + Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

JobID: 210696026 JobSchedule: Full time JobShift: : Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a Compliance and Operations Risk Test Manager in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. Job responsibilities * Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. * Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. * Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. * Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations. * Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. Required qualifications, capabilities, and skills * 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. * Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. * Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. * Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. * Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes.

Leads end-to-end operational support for Municipal Bond competitive and negotiated offerings, overseeing the full transaction lifecycle. Responsibilities include deal setup in Ipreo and Bloomberg, initiating CUSIP requests, managing good-faith payments, reviewing and validating deal documentation, executing regulatory filings, and coordinating syndicate final settlement. Ensure accuracy of deal data and ticket information in Ipreo, Bloomberg, and Deals Database Review official statements, bond purchase agreements, issue price certificates and closing memos for accuracy and completeness Communicate pre-sale good faith notification emails to internal partners. Coordinate good faith and closing wires Process MSRB G-11 Syndicate Settlements Process Private Placements settlements Review deal file checklist for all transactions and prepare deal files for closure Preparing transaction reports for negotiated issues Tracking revenue and expenses for all transactions Partner with sales and trading desk to ensure smooth execution of transactions Maintain adherence to firm policies and procedures Identifying, monitoring, and resolving issues, ensuring adherence to regulations, and implementing controls Drive and participate in strategic business initiatives that accelerate departmental growth, enhance operational efficiency, and elevate team performance Maintain and update desktop procedures Support broader Operations and Capital Markets initiatives Opportunity to expand to support Debt and Equity Capital Markets underwriting activity Regulatory Submissions Conduct continuing disclosure lookbacks on Issuers for negotiated or competitive underwritings Complete Form G-32 Filings Support Risk and Audit requests and inquiries You must be located within the Huntington Bank corporate office footprint Basic Qualifications: Bachelor's Degree or equivalent 5 or more years fixed income trading and/or investment operations experience Series 7 license Series 52 License ( If you obtained a General Securities Representative (Series 7) registration on or after November 7, 2011 the Series 52 is required Preferred Qualifications: FINRA Series 53 license Strong leadership skills including proven success in managing day-to-day operations while developing talent and coaching team members Proven ability to lead business initiatives including continuous improvement efforts to maximize efficiencies and remediate process deficiencies Experience managing new issues across asset classes, with a focus on Municipal securities Experience in fixed income securities Proficient with Bloomberg TOMS, Pershing Netx360, MSRB EMMA, DTCC, and IPREO systems Ability to manage multiple priorities in a fast-paced environment; adaptive to change Ability to create and foster strong partnerships with internal and external business partners Detail oriented with strong organizational and time management skills to meet deadlines Excellent critical thinking and problem solving skills to identify issues and assist with resolution Strong written and verbal communication Proficient with Microsoft Office products (Word, Excel, PowerPoint) #LI-Hybrid Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Compensation Range: 93,000.00 - 189,000.00 Annual The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Are you looking to shape the future of operational excellence and efficiency? Interested in leading transformation and growth? If so, join our team today! Asset Based Lending Originations is a team within Specialty Operations in Wholesale Lending, responsible for originating all syndicated and bilateral transactions for Corporate Investment and Commercial Banks. As the the Asset Based Lending Operations (ABL) Executive Director, you will lead a team that works closely with ABL sales, customers, bankers, risk, legal, and other stakeholders to onboard ABL client transactions. You will be at the forefront of intelligent automation, driving digitization and operational innovation to deliver measurable outcomes and support Asset Based Lending strategic objectives. Job responsibilities Strategic Leadership & Collaboration: Develop a strategic plan to recruit and build a highly visible, client-facing, global operations team. Oversee partnerships across multiple stakeholders, using your deep understanding of business success factors and data to define and manage Objectives and Key Results (OKRs), Key Performance Indicators (KPIs), and metrics. Business Analysis & Solution Delivery: Direct strategy and execution of business analysis activities to deliver actionable insights and solutions, influencing cross-departmental strategies, decisions, and readiness for automation initiatives. Senior Stakeholder Engagement: Collaborate with senior management and stakeholders to resolve complex problems, making broad decisions that impact operational efficiency and growth. Operational, Financial, and Technical Oversight: Manage operational, financial, and technical activities, including budgeting and business planning, while ensuring adherence to firm standards, controls, and governance for Asset Based Lending originations operations. Capability Assessment & Roadmap Development: Assess and build intelligent automation capabilities within the organization, collaborating with technology teams to establish the operating model and develop a strategic roadmap for capability growth and development. Team Leadership: Manage team members and key resources directly or indirectly, holding accountability for operational success and fostering a culture of continuous improvement and innovation. Develop talent within the team through effective learning plans, training, coaching, and ongoing support. Required qualifications, capabilities, and skills 10+ years of experience (or equivalent expertise) in leading operations and/or large-scale business transformation. Bachelor's degree. Experience in commercial lending transactions and loan documentation. Strong influencing and communication skills with all levels of stakeholders, building strong partnerships to deliver results. Relevant process management experience, including analyzing as-is business processes, mapping process flows, analyzing complex data, recommending improvements, and implementing them using industry-standard practices and tools. Ability to lead in a continuously changing and agile business environment. Inclusive, supportive leadership with the ability to collaborate across functional teams; lead across boundaries and realize the benefits of a globally diverse workforce. Proven ability to make decisions and advise others with a strong understanding of business risk implications. Extensive business and technical expertise, with advanced problem-solving methodologies focused on analyzing complex operating models, anticipating issues, and leveraging technology. Demonstrated experience applying advanced knowledge of at least one intelligent automation application. Preferred qualifications, capabilities, and skills MBA or Master's degree Advanced skills with a broader understanding of business analysis, design, development, testing, and deployment

JobID: 210691283 JobSchedule: Full time JobShift: Day : Join a team where your expertise in risk and control management will help shape a proactive and sustainable environment for the Executive Office. You will collaborate with business partners to identify and address control gaps, support strategic initiatives, and contribute to a culture of continuous improvement. Grow your career in a dynamic setting that values integrity, innovation, and professional development. Your work will have a direct impact on the safety and success of our business. As a Control Management Associate, you will be responsible for ongoing analysis of the business's risk and control environment. You will identify significant gaps, escalate issues with urgency, and partner with the business to ensure timely remediation. Your role will include top-down risk analysis, real-time detection of control issues, root cause analysis, and support for remediation efforts. You will help ensure our business maintains a disciplined and sustainable end-to-end control environment. You will work closely with stakeholders across the organization to perform end-to-end process walkthroughs, deep dives, and support the development of risk and control self-assessment documentation. This role offers exposure to senior leaders and the opportunity to contribute to the ongoing improvement of our control environment. Job Responsibilities * Partner with stakeholders to evaluate and analyze the business's risk and control environment, identifying significant gaps and weaknesses. * Determine the root cause of control breaks and escalate issues with a sense of urgency. * Ensure controls are properly designed and operating effectively to support a proactive risk and control culture. * Leverage proven evaluation strategies and sound change management protocols. * Perform ongoing analysis of program-related data and develop ad-hoc reports to support business programs and strategies. * Assist with the development and documentation of risk and control self-assessment mapping. * Participate in end-to-end process walkthroughs and deep dives with assigned business units. * Support remediation efforts to address identified issues in a timely manner. Required Qualifications, Capabilities, and Skills * Bachelor's degree or equivalent experience. * Minimum 3 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance; or equivalent subject matter expertise in a relevant business function. * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). * Strong analytical and problem-solving skills. * Ability to work collaboratively with stakeholders across the organization. * Excellent written and verbal communication skills. * Attention to detail and ability to manage multiple priorities Preferred Qualifications, Capabilities, and Skills * Experience in developing and documenting risk and control self-assessments. * Experience in process analysis and control design. * Ability to develop ad-hoc reports and analyze program-related data. * Experience supporting remediation efforts and change management initiatives. This role may require a flexible work schedule to support business needs. Visa sponsorship is not available for this position.

JobID: 210676481 JobSchedule: Full time JobShift: : Bring your expertise to JP Morgan Chase. You are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers, and communities. Our culture is all about thinking outside the box, challenging the status quo, and striving to be best-in-class. As a Control Management Associate, you'll be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to ensure issues are remediated in a timely manner. The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. Job Responsibilities: * Partner with stakeholders, evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks * Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols * Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies * Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units Required Qualifications, Capabilities and Skills: * Bachelor's degree or equivalent experience required * Demonstrated subject matter expertise and experience (stakeholder engagement and collaboration, business risk and control management, adherence to business regulatory requirements) in a relevant business-related function/operation * Proficient in MS Office Suite (Word, Excel, Powerpoint) and basic use of AI/LLM tools * Ability to work proactively with Legal, Compliance, and Risk partners across the larger AWM organization * Ability to develop executive level presentation skills Preferred Qualifications, Capabilities and Skills: * 3-7 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business related function/operation * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) preferred To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Join a team where your expertise in risk and control management will help shape a proactive and sustainable environment for the Executive Office. You will collaborate with business partners to identify and address control gaps, support strategic initiatives, and contribute to a culture of continuous improvement. Grow your career in a dynamic setting that values integrity, innovation, and professional development. Your work will have a direct impact on the safety and success of our business. As a Control Management Associate, you will be responsible for ongoing analysis of the business's risk and control environment. You will identify significant gaps, escalate issues with urgency, and partner with the business to ensure timely remediation. Your role will include top-down risk analysis, real-time detection of control issues, root cause analysis, and support for remediation efforts. You will help ensure our business maintains a disciplined and sustainable end-to-end control environment. You will work closely with stakeholders across the organization to perform end-to-end process walkthroughs, deep dives, and support the development of risk and control self-assessment documentation. This role offers exposure to senior leaders and the opportunity to contribute to the ongoing improvement of our control environment. Job Responsibilities Partner with stakeholders to evaluate and analyze the business's risk and control environment, identifying significant gaps and weaknesses. Determine the root cause of control breaks and escalate issues with a sense of urgency. Ensure controls are properly designed and operating effectively to support a proactive risk and control culture. Leverage proven evaluation strategies and sound change management protocols. Perform ongoing analysis of program-related data and develop ad-hoc reports to support business programs and strategies. Assist with the development and documentation of risk and control self-assessment mapping. Participate in end-to-end process walkthroughs and deep dives with assigned business units. Support remediation efforts to address identified issues in a timely manner. Required Qualifications, Capabilities, and Skills Bachelor's degree or equivalent experience. Minimum 3 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance; or equivalent subject matter expertise in a relevant business function. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Strong analytical and problem-solving skills. Ability to work collaboratively with stakeholders across the organization. Excellent written and verbal communication skills. Attention to detail and ability to manage multiple priorities Preferred Qualifications, Capabilities, and Skills Experience in developing and documenting risk and control self-assessments. Experience in process analysis and control design. Ability to develop ad-hoc reports and analyze program-related data. Experience supporting remediation efforts and change management initiatives. This role may require a flexible work schedule to support business needs. Visa sponsorship is not available for this position.

Are you ready to lead strategic and operational workforce planning for the Chase Consumer and Community Bank Branch network? Join a highly collaborative team that values relationship-building, strategic thinking, and solution-oriented members. As a Business Operations Director, you will drive innovation and digital transformation in workforce planning. You will have the opportunity to influence senior leaders and shape the future of our branch network. Be part of a team that embraces technology and continuous improvement. As a Business Operations Director on the Branch team within Workforce Planning at JPMorgan Chase, you will lead the strategic and operational workforce planning for a network of approximately 45,000 employees. Reporting to the Head of CCB Workforce Planning, you will oversee operational planning, branch scheduling, delivery of new workforce planning products, and field support execution. Your role will require cross-functional collaboration with Analytics, Recruiting, HR, and field teams to develop integrated operational and financial plans. You will drive digital transformation and AI adoption in workforce planning processes and tools. This position offers the opportunity to manage a high-performing team and deliver measurable business results. You will design, implement, and continuously improve workforce planning products to optimize demand-supply matching. Your responsibilities include overseeing daily service and staffing levels, developing robust data governance and reporting frameworks, and preparing executive-level business analysis for senior management. You will manage a team of approximately 31 FTE, focusing on talent development, coaching, and succession planning. The role also includes overseeing budget and financial planning for workforce initiatives and ensuring compliance with regulatory, data, and operational standards. Your leadership will be key in driving innovation and building consensus across diverse stakeholder groups. **Job Responsibilities:** + Formulate and execute workforce planning strategies with Branch Executive and Consumer Bank Leadership + Lead cross-functional collaboration with Analytics, Recruiting, HR, and field teams for integrated operational and financial plans + Drive digital transformation and AI adoption in workforce planning processes and tools + Design, implement, and continuously improve workforce planning products to optimize demand-supply matching + Oversee daily service and staffing levels to ensure achievement of business goals and service standards + Develop and maintain robust data governance, reporting frameworks, and exception-based analytical tools + Prepare and present executive-level business analysis, projections, and performance trends to senior management + Manage a team of approximately 31 FTE, focusing on talent development, coaching, and succession planning + Oversee budget and financial planning for workforce initiatives + Ensure compliance with regulatory, data, and operational standards + Drive innovation and continuous improvement in workforce planning **Required Qualifications, Capabilities, and Skills:** + Bachelor's degree required + 15+ years progressive leadership experience, including 10+ years in retail and financial services + Demonstrated management and leadership skills, preferably in a large company + Excellent analytical, problem solving, and technology skills (MS product suite, Tableau, BI tools) + Strong communication, presentation, and writing skills + Advanced proficiency in workforce management platforms, Excel, Tableau, and analytics tools + Proven ability to deliver measurable business results through workforce optimization + Track record of driving innovation and continuous improvement in workforce planning + Ability to influence senior leaders and build consensus across diverse stakeholder groups + Effective communicator, able to package and present complex information in executive formats + Demonstrated ability to lead through change and ambiguity **Preferred Qualifications, Capabilities, and Skills:** + Master's degree in business, analytics, or related field + Experience with digital transformation and AI in workforce planning + Experience managing large teams in a matrixed environment + Familiarity with regulatory and compliance standards in financial services + Experience with advanced analytics and business intelligence tools + Proven success in talent development and succession planning + Experience in budget and financial planning for workforce initiatives Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Are you ready to lead strategic and operational workforce planning for the Chase Consumer and Community Bank Branch network? Join a highly collaborative team that values relationship-building, strategic thinking, and solution-oriented members. As a Business Operations Director, you will drive innovation and digital transformation in workforce planning. You will have the opportunity to influence senior leaders and shape the future of our branch network. Be part of a team that embraces technology and continuous improvement. As a Business Operations Director on the Branch team within Workforce Planning at JPMorgan Chase, you will lead the strategic and operational workforce planning for a network of approximately 45,000 employees. Reporting to the Head of CCB Workforce Planning, you will oversee operational planning, branch scheduling, delivery of new workforce planning products, and field support execution. Your role will require cross-functional collaboration with Analytics, Recruiting, HR, and field teams to develop integrated operational and financial plans. You will drive digital transformation and AI adoption in workforce planning processes and tools. This position offers the opportunity to manage a high-performing team and deliver measurable business results. You will design, implement, and continuously improve workforce planning products to optimize demand-supply matching. Your responsibilities include overseeing daily service and staffing levels, developing robust data governance and reporting frameworks, and preparing executive-level business analysis for senior management. You will manage a team of approximately 31 FTE, focusing on talent development, coaching, and succession planning. The role also includes overseeing budget and financial planning for workforce initiatives and ensuring compliance with regulatory, data, and operational standards. Your leadership will be key in driving innovation and building consensus across diverse stakeholder groups. Job Responsibilities: Formulate and execute workforce planning strategies with Branch Executive and Consumer Bank Leadership Lead cross-functional collaboration with Analytics, Recruiting, HR, and field teams for integrated operational and financial plans Drive digital transformation and AI adoption in workforce planning processes and tools Design, implement, and continuously improve workforce planning products to optimize demand-supply matching Oversee daily service and staffing levels to ensure achievement of business goals and service standards Develop and maintain robust data governance, reporting frameworks, and exception-based analytical tools Prepare and present executive-level business analysis, projections, and performance trends to senior management Manage a team of approximately 31 FTE, focusing on talent development, coaching, and succession planning Oversee budget and financial planning for workforce initiatives Ensure compliance with regulatory, data, and operational standards Drive innovation and continuous improvement in workforce planning Required Qualifications, Capabilities, and Skills: Bachelor's degree required 15+ years progressive leadership experience, including 10+ years in retail and financial services Demonstrated management and leadership skills, preferably in a large company Excellent analytical, problem solving, and technology skills (MS product suite, Tableau, BI tools) Strong communication, presentation, and writing skills Advanced proficiency in workforce management platforms, Excel, Tableau, and analytics tools Proven ability to deliver measurable business results through workforce optimization Track record of driving innovation and continuous improvement in workforce planning Ability to influence senior leaders and build consensus across diverse stakeholder groups Effective communicator, able to package and present complex information in executive formats Demonstrated ability to lead through change and ambiguity Preferred Qualifications, Capabilities, and Skills: Master's degree in business, analytics, or related field Experience with digital transformation and AI in workforce planning Experience managing large teams in a matrixed environment Familiarity with regulatory and compliance standards in financial services Experience with advanced analytics and business intelligence tools Proven success in talent development and succession planning Experience in budget and financial planning for workforce initiatives

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Branch Manager within PNC's Retail Branch organization, you will be based in Oregon, OH. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description * Responsible for leading all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni channel environment. Collaborates with a broad range of eco-system partners. Accountable for risk management and compliance . Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. * Utilizes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with eco-system partners. Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well-being. Has foundational understanding of balance sheet and income statement. * Manages and coaches to the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment. * Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development. Makes talent development a priority for all branch team members . Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace. * Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: * Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. * Live the Values - Role models our values with transparency and courage. * Enable Change - Takes action to drive change and innovation that will transform our business. * Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. * Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers. * To learn more about this and other opportunities on our team.Watch this video. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented Competencies Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management Work Experience Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education No Degree Certifications No Required Certification(s) Licenses Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Pay Transparency Base Salary: $47,500.00 - $98,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 01/20/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.